McAfee Reviews

McAfee relies on the ignorance of the user to continue to charge people for their unnecessary service. We purchased a laptop last year with a one year trial for their Antivirus and in that year I have received countless pop-ups claiming that my computer was at risk of viruses and malware. Even though they are the service that is supposed to protect your PC from these issues. They use “scareware” (like the pop ups) to constantly remind you that unless you have their service (which we did) your computer will be infected. They also make you jump through hoops to get a refund for their unauthorized subscription. My advice is stay far away from this company. Even if you have auto renewal set to “OFF” they will charge you because just having their program installed on your PC (with over a month to go on the trial) is apparently all they need to claim that you authorize auto renewal. Uninstall immediately!!!!

Bad system, although you already have purchased coverage, they still harass you as if you don't. Interrupt you while you are on your PC, stating that you don't have coverage (protection) and email you frequently. Updating doesn't help, minutes later there is a warning that it didn't update and that you don't have protection. Trying to sell you services you can't use, as if you would buy more from them, considering how bad their current service is. Customer service is of no use.

McAfee auto-renewed my subscription without consent. When I tried to cancel, I found no clear option. Support doesn't reply to emails. Accessing my account or help articles leads to an "Access Denied" error. The system seems designed to make unsubscribing and getting support as difficult as possible. Even basic account access is blocked. This experience shows a lack of transparency and customer care.

My computer cont'd to get pop-up windows that claimed my computer had viruses (did not) and the Trojan virus (did not) just to get me to click on renew. DISGUSTING. I will never use this program EVER.

Do not recommend for iPhones for sure. Had it for 60 days then it went rogue and even though I had great wifi. It froze me out and Vp would not turn off. Was very frustrating so when I got ahold of tech and had them remove McAfee completely from my phone I was fine but they refuse to refund my money and I bought the expensive plan so do yourself a favour and don’t not buy or use McAfee. They suck.

I used McAfee for a few years and continually charged more each year. I found another company for antivirus protection. Tried to cancel and they called and offered a much better deal. After telling them just to return my money which they finally did. After a few days and after I had removed their software from my computer, I started getting popups from McAfee saying I'm not protected. These popups have continued and it is a pain. How do I get rid of McAfee completely?

I pay $149 a year and I'm not sure what it covers because when I run a scan there's register problems and junk that needs to be removed but I need to pay another $40 or $30 to clean it up. Seems like the original Mcafee I purchased covered this cleanup.

Buyer beware. This company operates shadily, they hide behind the internet w/ the promise of integrity and will steal your money. They automatically renewed a software program without letting me know a year ago that the program was automatically renewed, it was not in writing when I thought it was buying something to protect my program (original purchase didn't call it an automatic renewal like this years debit does; indicating to me, that this company continually acts with Dishonesty) instead what I bought was something that kept my computer from running regularly there was no accountability with them. I have requested a refund for this year and got told I couldn't have it. And as a result of them pulling out money without authority to do so this year they have caused me to overdraft my bank account - if this company had integrity they would refund my unauthorized stolen payment for unwanted services and double that refund to cover what they have cost me in excess!! Wouldn't recommend ever not even to my worst enemy. The BBB needs to shut this corporation down!!!

Right upfront I love McAfee, been using it for years and it has done great protection for my PC. But today I got my first bad experience with customer service. I had gotten a pop-up while on my McAfee program to purchase the McAfee Anti-tracker. Thinking this would supplement what I already had on my McAfee Ultimate-Individual, I subscribed to it. I could not log into it because the 6 digit number they sent me kept showing up as wrong number. I wasted an hour trying over and over again, with the same results.

McAfee will not let me cancel my subscription.And keeps charging me a hundred and six dollars every year. I called customer service and they would not let me cancel. And the only option they gave me was was to charge me another hundred dollars to stop auto renew. I cannot cancel my subscription. My credit card company has the website blocked. But I have to do that that every year on January first in dispute charge. The subscriptions are for computer and a tablet that I do not use anymore. They're old and broken. I'm still being charged for virus software computers that are no longer in use. I wish I could give zero stars but it doesn't give that option. They wouldn't even send me a email of subscription cancellation.

I have used McAfee for a while. I use it on my personal laptop and I also have the the McAfee app on my cell phone. I have the McAfee LiveSafe for three devices, and my wife and daughter have the app on their phones. The VPN, when I turn it on for my phone and laptop, a lot of websites will not connect. The websites that I access on a normal basis, usually will not connect. The websites are trusted sites, so I would expect they connect when I have my VPN on. Overall, I am a creature of habit, and I have not had any issues with McAfee, but I would like the ability to connect with websites, with my VPN on.

I had this subscription for several years. I decided to cancel it because the VPN prevented my iPad from accessing the Internet. This week, I canceled my annual subscription, which was up for renewal this April 2025. McAfee decided to proceed with charging me the annual subscription today. My credit card company suspected it was a fraudulent purchase and alerted me to the charge. I told them I did not authorize the purchase. They cancelled the charge. This is a fraudulent practice. I'll never return to McAfee as a customer.

McAfee's aggressive and intrusive nature leads me to uninstall it immediately upon acquiring a new Windows PC. I prefer the reliability and less obtrusive functionality of Windows Defender. I find McAfee's behavior suggests an attempt to exert excessive control over the user's system.

They have committed fraud. I have been paying 2 times a year for two services. My McAfee TechMaster service has not been used in the last couple of years, but I continued to pay them. They continued to charge me $179.95 every year. When I went to use the service they told me I had no subscription. Then they stated to say they have no record even though I have used the service before. They had no problem continuing to charge my card. I spent several days trying to get this solved. I was pushed from employee to employee. They promised a manager would call me. I even sent them credit card statements proving my payments. They would not call me back. They have committed fraud. They refuse to solve. I have proof from statements and have reported them.

Dealing with this company has been the MOST AGGRAVATING experience I have ever had with any company ever. This includes Sprint Cell Phone Co and that is saying a lot. I started receiving pop up ads only from this company, the pop ups are very time consuming to get rid of as you have to X out or skip many pages to make them go away.

I renewed McAfee and I was good until 2026 but to my surprise I just was charged again 96.00. The frustrating part of it trying to work with customer service and I finally gave up and canceled my renewal subscription. My advice is to steer clear of this company this company and find another company that has great customer service customer.

McAfee took money out of my account without my permission. They said it was on an automatic renewal that I do not recall signing up for. Then they authorized a partial refund that I am struggling to receive. They claim they sent it to my bank, but my bank does not have funds.

I discontinued McAfee not because of poor service but because I was given alternate protection. Now, I get annoying pop-ups from them, trying to get me to resign. I'm not going to. Please know when to let Go. It will improve your reviews.

My computer came loaded with McAfee. Then the first time it came up for renewal I did it to keep it simple. Next time it came up for renewal it was way overpriced so I contacted them and canceled. A month later they took the money from my bank account anyway. I guess it's company practice to take the money hoping no one would notice. I was able to get them to cancel and refund my money, but it took another hour out of my day. That cost me more than the renewal fee. Jerks!

McAfee is garbage. I purchased a new computer and it came with this garbage. I erased it and put Norton on my computer. The first time McAfee expired and immediately thereafter I got 100s of popups that I kept deleting and they kept popping up. These are all McAfee popups saying I have trojans and malware and you name it, my computer is bombarded with spyware, trojans etc, and I need to purchase McAfee to get rid of it. I couldn't get rid of these popups. I had to re-set my computer back to factory to get rid of this garbage.

Well, I just replaced my tired 7 year old HP laptop with a new similar model. Love HP, hate McAfee which came with the laptop. I have used McAfee in the past but prefer Norton. But like and continue to use McAfee's Truekey app which stores your passwords. It has been a reliable source and I know how it works. So my first effort was to sign in to Truekey to be able to utilize my passwords and sign into my accounts. Wrong! McAfee needed to send me a code to my email to complete the sign in. I waited, waited some more. And then finally got onto a chat line with a representative. This person appeared to be from India or god knows where. And after twenty minutes of repeating myself over and over because apparently my English was too much for this individual to comprehend, he could not help me. He escalated it up the line after a good 30 minutes and told me to wait for a call. More waiting and no call. So I then called their number for tech support.

McAfee keeps switching my default search to Yahoo!!! Every time they do an update my CHROME search to Yahoo secured search. I've had to change my default search so many times and then McAfee will override my choice. This is the reason I can't wait to change when my subscription ends in May!

I do not use McAfee. However, I clear their freakin' popup advertisements about 20 times a day. If I am in the market for antivirus software, I would not use them. Intrusive. If I wanted to subscribe, I would have 40 popups ago. Bombarding me does not make me purchase.

Great if you like shady practices!! These thieves took money out of my account for an auto-renewal that I never turned on! Also it renewed at a higher package that I never used! Plus they never sent an email about the upcoming renewal. They are quick to take my money and I have to wait several days for the refund!! Never again!

I hate this software, please shut your company down! The crappy software came on my brand new computer. I deleted the crappy program, and every day It keeps giving me pop up that I can't close, all it wants is my money. I have to click renew just to close it. I am not giving this crappy company a damn dime. Save your money and go with someone else people.

I received a SCAM email claiming to be McAffee. It included A McAfee Receipt for $389.99 for Lifelock Protection I NEVER ORDERED! ''PRODUCT KEY: c1da5169-2211-4fec-9375-2424d9434cad" I have cancelled all my McAfee Products and do not intend to ever use any McAfee products ever again. Please cancel & get rid of this SCAM!

My auto renewal was off since last 2023 and suddenly it was turned back on and I was charged. The company needs to do something about it. I was scammed. Why does the company even allows this . They should have controls on their website.

McAfee was fine when I was running it on my Windows 10 laptop. But on my Windows 11 laptop, when I run a full antivirus scan, McAfee and my computer freeze up when it reaches the 89% scan level. McAfee identified this as a common problem back in July and wrote on its website that it was attempting to resolve the problem. It is now December. If this problem isn't fixed by renewal time, I'm going to Norton.

It is moderate at best, and it doesn't resolve all issues unless you pay more in upselling fees. The company is dishonest in how it markets its product, and I wouldn't recommend it. It used to be a great product but now it's all about increased fees and churning customers with fear tactics.

I turned off auto-renew and McAfee turned it back on and I was charged. Web site won't let me cancel or leave a complaint. After last update, I started getting pop-ups stating I had registry problems, Identity issues, cookies using up memory, and other problems. Now they want to up charge me to fix these problems; That's what I had originally purchased, but after the update, it seems those attributes were removed. I used another program to analyze my computer and found that it had no issues with any of the problems the pop-ups stated I had, and McAfee wants to upcharge me for additional protection. This happens whether I am offline or online. I can't get the pop-ups to stop.

I purchased this product through Amazon a couple years ago, and I guess from the first experience with it slowing down my PC, I should never have renewed my subscription. BY TODAY, I have reached the end as over the past couple weeks, connecting to my wifi has been excruciating, so I just gave up and uninstalled the program. You may ask if I contacted the helpline and the answer is no, not this time. I find it very frustrating speaking with them and most times I cannot understand the accent from the foreign country.

So I'm a man of my word and am updating my review for McAfee. Since I left my original review a "stateside" Representative from McAfee reached out to me to offer assistance and apologized for the horrific support and lackluster response to my issues. Shortly after the Representative reached out, someone on the technical support side fixed my registration issue and the problem is now resolved. I thanked him for his communication and attention to my issue and I'm up and running again.

Worst company. I have had several times when it stopped working. Called them and after spending several hours on the phone. They said it issue they are working on. They will turn it over to the technical dept and they will get back to me. Never happened. I decided not to renew. They have put it through several times even though I didn't want to renew. Last time I was on the phone for over a hour trying to get it cancelled. I finally said I would deal with my credit card and hung up. They did finally cancel it and sent me a letter telling me what happened when the apt stop working. Really? It took over 6 months and several crashes before they got back in touch with me.

My Mcafee does a scan and then comes back with hundreds of problems that it then wants me to pay $40 more dollars for an add on to clean up the mess. What did I actually buy if it doesn't fix the problem?

I have had McAfee several years. Product seems to work well for my PC, "don't use it very much" although it was always slow. The real problem is when it's time to renew, price always jumps up. And if you don't renew in a timely manner, auto pay kicks in. I specifically called a year ago. Had autopay shut off, which didn't help me at renewal time this year. I had several fraud alerts on my debit card, in the last couple of months, I am in the middle of a dispute right now for $213 after I already got with a McAfee support agent and renewed my subscription for $299 so basically I was charged twice. Also the support agent gave me a different program, took McAfee off my PC, and I still got charged for McAfee AGAIN, this time it went through, hence the dispute. This is a form of *harassment* every time I get a fraud alert, my card is automatically locked till I call the bank and get it sorted out. With an email confirmation number. *** VERY FRUSTRATING***

I'm writing this review to express my extreme disappointment with McAfee's antivirus software. While I initially hoped for a reliable security solution, my experience has been nothing short of frustrating. The most significant issue I've encountered is the constant barrage of intrusive ads. Despite working on my computer for 12 hours a day, McAfee seems more interested in upselling its products than providing actual protection. These annoying pop-ups interrupt my workflow and are incredibly difficult to disable.

So frustrated with their customer service. My father continues to get charged for 2 subscriptions, and we have tried to cancel them both numerous times. The one is under my mother who passed 10 years ago and they won't accept anything we say or do. We don't have her account or password anymore and they continue to charge him 2 times for this. We have been fighting this for 2+ years to get it stop. Each time we get no help and no solution. My father is not seasoned with computers and I have tried to help and they won't allow me to help either. I would never recommend McAfee and will never use them again.

I got a invoice in my email for 400 for McAfee even though I never ordered their service. I call them to get it straightened out and the guy, Will, wanted to give me the runaround and was a smart as. I asked to speak to supervisor. He told me it would be a week then a month before a supervisor would contact me. He wouldn't cancel it without me doing something on the computer to prove it was me. Why didn't they do that before starting the account and we wouldn't be in this mess. Then he said it's not their fault some else used my name. Said if you buy a phone in the store someone can give wrong name there too. I didn't need a smart ** remark. You're a computer security company maybe your company should be more secure. He never did cancel that account.

Even though I had switched off the auto renewal in 2023, McAfee renewed my subscription for $149. Fortunately, I caught them and called them. They dropped the price to $39.99. I said "No". The representative kept trying to get me to renew, and finally said he would credit me. That was on 8/31. Today is 9/16, and thus far no credit. Reported the charge as unauthorized to my cc company.

When trying to get help from McAfee techmate, I often get those who lies, are very unprofessional, never pay attention to the customer, rude and intentionally aggravates the customer and as I experience today 2024 Sep 13 approx 15:55 est refuses to connect me to a supervisor because he thinks he controls everything and never want to supply any and all forms of customer satisfaction.

I would not recommend McAfee to anyone. After using them for one year, I realized the only thing they ever did for me was to make my computer so slow that I didn't know if it would work again. At the end our relationship as I was letting it expire they tried charging an old credit card. This gave me a scam alert from my bank. After getting a new card and re-setting everything my account would randomly stop working. Stay well clear of these ones.

I have had McAfee for years but when I got a virus I called and got a call center in India. I couldn't understand the operator and I hung up. The next day I called the same Indian call center which I had to repeat myself repeatedly. Then when it was fixed he became very pushy to upgrade my plan for two years. I told him I was on disability and couldn't afford it. He began to be more pushy and said I could pay installments half now and half later. My contract was good till January 2025. He said they would call back to get the 2-year plan but I plan to hang up!

McAfee has been a frustrating experience. I have a 3-device plan, but I constantly receive pop-ups promoting an upgrade to McAfee Plus. I've called their support multiple times about this issue, but I’ve been met with evasive responses and even had my calls disconnected. I do not recommend this service.

McAfee is the WORST program ever, and their business practices are designed to discourage attempts to unsubscribe from their products. There is no simple cancellation and refund policy, you end up contacting a call center in India and have to do a remote refund process that can open a remote page on the device(laptop). You enter your information and refund amount line-by-line, and you can only make 3 mistakes or it becomes a whole disaster! The most incompetent way to cancel a subscription, meant to discourage anyone from cancel their account!

I attempted to cancel my subscription to McAfee that I had since 2017 on July 27th 2024 because the updates had slowed my computer twice and caused problems. The very same day I informed them I was cancelling my subscription they charged me 169.70 for a renewal that was not due until August 20th. I called customer service. After being on the phone with them for over 1/2 hour where they found they were charging me twice a year for the same service multiple times (agent said this happened a lot and did not offer to refund the charges), they refunded the 160.70.

I recently bought a new computer and wanted to cancel my subscription to McAfee on my old computer. (It was on purchased on debit card and coming out of my personal checking account). I called two days before the charge was posted on my bank statement for annual renewal. After several calls to their service 866 622 3911 and getting the final answer of they can't cancel the $149.99 charge. I was forced to complete paperwork with my bank to dispute the charge. Trying to unhook the wagon from them is like a divorce. They just want to keep your money....All Buyers Beware. Before you buy think twice!

I have had McAfee for years, and yet I got hacked on my computer. I asked for an individual protection for $39.99. However, I just found out that I am paying over $180 or so every year. And it doesn't work. The rep that I talked to said yeah, this happens a lot, but I don't think I can do anything. After my first call, I called back to get McAfee on my iPhone. It jacked my iPhone up because it wasn't the right one and I have to get a new iPhone! So I tell this guy about it (who is in India & can only speak a little English, and had him go to his boss).

I have unsubscribed multiple times and next time you all contact me in any type of way I will file so many Class Action Suits and Criminal charges against everyone who's working for McAfee in Federal Court.

I remember the olden days when McAfee was the go-to protection utility. No mas .... Total garbage and their over the top marketing and spamming to get business just shows how desperate they are. Adios McAfee.

If you are running an older version of Word, McAfee's recent update in Windows 10 crashes Word when you try to open a doc file. Nor do they allow wildcard exclusions like *.doc that could prevent all Word docs from being scanned. Their support people barely speak English and/or have difficulty understanding what you explain to them technically and they fail to return calls from 'higher levels' techs when promised. I switched to BitDefender.

Is zero stars possible!!!??? This company is the absolute worst! I had the pleasure of speaking with Jessica Jones, pretty sure that isn’t her real name, for over an hour. She continued to give me the same response when asking to cancel my subscription with them, but she reassured me it was a legally binding contract, yet she could not provide me with the “contract.” All I wanted was to cancel an 8 year (yes 8 year) subscription that my 10 year old renewed for me. She told me the only option the server was giving her was to pay $279 to cancel. What??? She then told me she owned McAfee, so when she told me she was not collecting my money I replied with “But you own the company since you do not have a boss…” Then she told me she would sit on the phone with me until the end of her shift, oh wait, she did put me on hold to use the bathroom, I’m assuming she thought I would hang up.

So sick of the interruptions I get from This garbage AV. It constantly bothers me to buy upgrades even though I was told I had the best they had. Switching off Mcafee and running speed test shows it's a resource hog. I'm switching to Bit defender AV today.

McAfee had their customer service phone line hacked on March 9, 2024. I called their customer service for help and instead got my identity stolen. I reported this to McAfee as I paid for identity protection and was covered under their policy. I've had to freeze all my accounts. Informed all credit bureaus, etc. My life will never be the same after calling them for assistance with my desktop.

I purchased the antivirus software online. I had trouble installing it. I spent hours on the phone until it was fixed. They sent the software code to the wrong email address. I called for help twice, and their staff said it would cost a dollar to connect to their technical support. I was quickly referred to a new website to pay, and they quickly hung up on me. I paid the dollar, only to discover their help was not part of their company. I said no and quickly hung up.

HOW DO I PERMANENTLY UNINSTALL THIS DAMN SOFTWARE??! I have tried uninstalling it through the control panel, it does not go away, I have tried using the MCPR uninstall tool, it does not go away, I have basically followed all the windows uninstall steps, but IT JUST WON'T GO AWAY.

I was charged $130.64 to renew a Two year subscription to McAfee that I don’t want and no longer have a computer. When I called to cancel prior to the renewal date, (6/8/24), they told me I was too late since it was an auto renewal and I must notify them 60 days before expiration to stop it. I disputed the charge with my credit card and called McAfee. The representative was quite rude and not helpful. I don’t know who to turn to, but STAY AWAY FROM MCAfee antivirus. They don’t care about their customers.

The computer protection might work fine, but you have to constantly deal with pop-ups on your computer that you can't stop! No matter that you have "turned off" the pop-ups, that doesn't work at all! I would never buy another McAfee product from any of their pop-ups or ads and hate that I still have the current product.

McAfee deducted subscription fees without my permission or notification. 3 weeks later, I'm still struggling to get a refund. Followed all the steps online for a refund, but as soon as you click on refund, nothing happens!

I'm tired of the constant attempts to upsell me to additional features or products. The repeated pop-ups for choices I've clearly denied in the past are quite annoying. When calling tech support for an issue I was experiencing, (which ultimately required a complete uninstall\install of McAfee by the way) I was hit up AGAIN with pressure to buy additional features. And one "no" wasn't enough of course... I had to reject the offer multiple times before my friendly overseas support tech would drop the issue.

I called to cancel an auto renewal fee of $159.00. After 1 hour and 45 minutes I was able to cancel the subscription and get my money back. Oh wait I had to pay for a one year expiring subscription for $180 for a software I did not want. They originally wanted me to pay $279.00. What a scam. Stay away from Mcafee.

McAfee is not a company I would recommend. They employ shady tactics and are not ethical in their business methods. I tried to cancel an automatically renewing subscription and spent nearly 2 hours on the phone with a representative trying to get this accomplished. I was told the only way I could cancel the $685.98 renewal fee was to pay $180 and receive a “complimentary 3 years tech support and anti virus protection plan”. It was ludicrous and I felt completely scammed. No matter how many times I explained that I did not want their “complimentary” McAfee Total Protection 3 year plan, they continued to tell me they could only cancel the automatic renewal if I paid the $180. I felt like I was being held for ransom, and it has left such an unsavory after taste, I will warn everyone I can to never use McAfee. Save yourself money, grief and heartburn by going with any other protection than this crooked company.

McAfee software is a scam. It hasn't fixed one problem. Instead, a "scan" says it identifies issues then holds my PC hostage until I pay a ransom to "fix" the "problem". This company is a racket, hustle, scam. They don't run a "scan" but rather a "scam". McAfee integrity and business ethics are criminal. I'm getting rid of their software ASAP.

I have used McAfee for the past 4 years consecutively and it use to be a decent program for Total Security with VPN. In the past few months it has become brutal, unable to get into the account to do anything including to cancel it. Their customer service and has been terrible at best. For the past year in particular I received continuous unrequested and undesired spam and advertisements from them. After many attempts to access my account both on my own with McAfee tools and web support and through their support by telephone I was not able to access it at all. Every phone call I was given assurances that my concerns were being worked on and would be resolved but after weeks still no resolution. There customer service department would just given one excuse after another.

Be very careful before using this product. They make it VERY difficult for you stop payment - this is usually the case when one realizes that Windows offers the same service for free - and you will be charged for their services. Do your research before considering this option. You DO NOT need to pay for such a service, it's more of a scam than it is helpful.

This is the worst antivirus that I have ever purchased. I would describe it as a virus itself. I am consistently changing my default browser back to Google from Yahoo because Yahoo works with McAfee. I cannot access my business emails because of either the VPN issues, or the issue with Pop up blockers. It is slowing down and bogging up my computer. I asked for a refund and because I am one day past the 30-day mark they would not grant me my refund. Fare warned if you purchase this. It is the worst antivirus ever.

I called to cancel and the guy told me I must not have a job if I'm wanting a refund!!! They refused to let me speak to any supervisor I called back 3 times. Never was able to speak to anyone else. Horrible service. Unbelievable.

McAfee LiveSafe has degraded in service and ease of use - particularly their website over the past few years. I keep getting notice that my subscription on one of my computers is either no longer active or a problem exists. My subscription for 3 of my computers is active and paid for. The last time this happened (about 4 months ago), the only way I could try to fix the problem was to call - which ended up with an attempt at up-selling me for items I didn't want. The website is virtually unusable to try to find an answer and no longer lists the computers you are protecting under the LiveSafe subscription. I'm out!

Do not subscribe to this service! Maybe it works but their subscription is predatory. If you cancel a day late and they have already said you have no devices protected, they will still charge you over and over again (they submitted multiple attempts to charge an expired card after sending an email saying they couldn’t continue my subscription). When I disputed charges, I got no resolution. Like other services, they bury the cancellation process. So they still got my money after telling me they couldn’t continue and knowing (and sending multiple emails) that there were no devices being protected. The subscription service scam needs to end.

I will never ever again subscribe to McAfee. It used to be a reliable Internet protection when they were based in Santa Clara, but since the company has outsourced its software tech support to the **, there has been techs that did not know what they are doing. When I had a VPN problem, there was a ** tech that did not know what she was doing. In fact, this ** tech had to call someone in ** for help since my VPN was not working properly and I was being hacked into whenever I played "World of Airplanes" online. Do not subscribe to McAfee because you will hacked into and you will have malware.

Today 3/12/2024, McAfee stopped working for the 3rd time this year. I called and asked for a refund, in which they told me that they could not do a refund. I stated that they could due to it was advertised on their website. The department tried to up-sale me. Again, I said that McAfee does not work and I want a refund. If he could not refund me, then get me a supervisor. I'm currently waiting for the supervisor to call me.

McAfee will not let you stop their annoying marketing pop-ups. I try to close them as soon as they appear. Somehow, I accidentally purchased a second subscription - no warning msg or alert appeared - the program simply accepted the second purchase. I didn't discover the purchase until months later when I logged into my account. I had TWO LifeSafe programs designated for ONE computer. When I complained, McAfee refused to refund my money because it was after the refund period.

On or about Jan 24, 2024 McAfee went from years of reliability to destructive. I logged in that day expecting to work and couldn't use common browsers such as Google or Firefox. I looked up this issue on McAfee's boards and followed the directions to allow apps through the firewall and the "Advanced" firewall was isolated as the issue. I've made sure to put the latest version on with a clean install, but nothing would work except shutting off the firewall service. Now warp ahead to today March 3, 2024. Now with the advanced firewall turned off I cannot connect to many of my apps and get web socket errors navigating the internet. I completely uninstalled McAfee and restored my internet and app services.

I renewed Total Protection in Oct 2023 for $86.58. In December I got another renewal notice, my wife saw it and renewed it for $129.89. They then charged me again in February for another$129.89. When I called McAfee customer service (if you have gone through this torture, it alone should keep you from ever doing business with them) and we dug into my account I found that they had charged me for a $51.95 VPN that I didn't order, never installed and did not need. Ultimately, I was charged $318.83 above the original $86.58 for a Total Protection subscription through October 2025. So, I was charged $405.41 for two years of virus/malware protection. I paid them to keep me safe from cyber rip-offs, and they ripped me off. Buyer beware!

We got hacked. While working with my computer supplier we ran diagnostics due to the fact that once the virus was removed my internet speeds had dropped by a significant amount. Upon further checking we found using state of the art software that McAfee was occupying 80% of our bandwidth. This is totally unacceptable. Called McAfee to cancel subscriptions (multiple). They are using offshore support which was very difficult to understand and disappointing at best. What is disappointing is that we have relied on McAfee for many years. That level of reliance is gone!

I have spent several weeks with McAfee hearing the same story over and over. They say that there is a known issue with the full scan stopping after you start it. They keep saying that they are working on it and will contact me when the issue is resolved. I suspect that I have a virus on my computer and I can't even run a full scan to root it out. This product and the SDLC at McAfee is horrible.

I have called McAfee 23 times spending over 350 minutes to receive a full refund for a subscription. I still have not received as promised. When making Anti virus decisions I encourage you to consider a different company.

So, I used to use McAfee for many years ever since I got my first PC, about 25-30 yrs. ago. I always had used the 'Free' version of it as well. But now, you have to 'Pay' for the services if you want the services to actually work fully for you. So, my new Gaming PC came with McAfee already installed. Although, my other PC and Laptop has another 'purchased' protection on them, and I have the multi-device options on them, I decided not to go through the hassle of uninstalling McAfee then downloading yet another one, then go through the process of syncing it with my other PC and Laptop. So, I left it on my Gaming PC for the time being.

I saw that I had a charge from McAfee which I was confused about, because I don't use McAfee. I called customer support and they lied straight to my face and told me that my phone was currently being protected even though I don't have anything from McAfee installed on my phone. Then they told me that apparently in 2019 I signed up for some sort of deal where I bought McAfee on discount and that I'm apparently on contract until 2027 which is absolutely absurd. The laptop they mentioned I don't even own anymore. They then charged me $180+ to "break my contract." But, then they told me that they can't take the same card to cancel, because for cancellations they only accept Mastercard or Visa.

I renewed my subscription which they got wrong right away by using an unknown email address. So since they lost my confidence right off the bat I called to get a refund. Over and over and over again I had to ask for a refund. You will jump through hoops getting a refund from this place. They said it will take 2 to 3 business days. I bet they have to be called again. Customer service is out of India.

Have used McAfee for many years, I usually get an actual product code and instructions in the mail. This time it was sent electronically. With no instructions how to download. I called McAfee support and reached a scammer/hacker who wanted to help by logging into my computer then he proceeded to look at my email and was scrolling all over my computer. When I told him to get out and just show me how to download the program. He said my computer was broke and had 48 other people using it. Not true.

McAfee is one of those brands where --if you have the misfortune to ever download it to your PC, it will STAY on your PC ---FOREVER. Try uninstalling--won't work, try a system restore to an earlier time before McAfee was installed ---it mysteriously 're-appears'. You almost have to completely factory reset your PC to get this JUNK off of it. They REFUSE to remove their very invasive pop-up ads from your computer. Honestly, downloading McAfee to your PC is a virus all its own.. They PUSH themselves on you, even when you say you don't want them anymore or try to uninstall their software and they won't allow you to. It's invasive and obtrusive. I hate McAfee. I've learned over the years to avoid them at all costs.

Completely nightmare service. Since the first minute that I’ve purchased the service the technician weren’t helpful and rude. On the website they have a tag saying of refund before 30 days, I have been trying that and now they are saying that this information is not correct! In last the 10 days of service made three nightmares calls, one of the calls were about six hours long and now they are saying that I have to pay to be free of the service.

I am very pleased to announce that I am 100% satisfied with the service I received from a customer service representative over the telephone. The double charge was reversed and the amount of the "auto-pay" charge was cut in half. The service representative was knowledgeable and a very understanding person. I would give them a 5 star review.

Customer service with McAfee were lovely and kind. However, the LifeSafe program is a nightmare if you're trying to play games or do anything important. The pop-up notifications do not turn off and they overlay your own programs. I'm paid until July 2024 for this useless program, but it's such a pain that I have deleted it and I will find another less intrusive and AD-ridden program. I paid for protection, not ads to purchase more McAfee items. Purchase at your own risk.

While the virus protection from Mcafee's is satisfactory, the company abuses its deep access to my computer and spams me with ads and useless suggestions using a POP UP ADVERTISEMENT on my personal computers. I don't want the junk they peddle, and they are forcing it on my primary computer screen and giving me no option to stop these disruptive spam ads. I have one computer that is only used for playing video, and this stupid spam forces me to frequently have to stop the video to answer whether I want to buy their junk. IT IS THE MOST INVASIVE AND ABUSIVE ADVERSTISING ON THE INTERNET.

I bought a Lenovo Think Pad on November 17, 2023. During checkout, I added McAfee security software. The PC was delivered a couple of days later and I installed McAfee from the link sent to my email. I also added McAfee to my iPhone. On December 13, I added McAfee's VPN service to my PC (already on my iPhone) in case I ever took it out of the house and it was exposed to weak WiFi. Several hours after adding VPN protection to my PC, my PC lost connectivity. Coincidence? My iPhone, also with VPN protection added, was not affected. Both devices were connected to my home network.

Overall all antivirus engines are pretty much all the same with various degrees of effectiveness but I've noticed a pattern lately from many companies taking over customer's desktop screens to use as their personal billboards without consent. If I paid for the product this should not be. I demanded a refund from Norton for this reason and it will be one of the major factors in me choosing my next Antivirus subscription. DO NOT USE NORTON NOR MCAFEE.

Terrible company. Lies to you about their product then when you get mad after finding out they lied and try to cancel they won’t allow it and their representative called me a liar … never use this company.

I stupidly had the auto renewal setting on with my subscription. They raised the price from $96/year to $170/year!!!! Unbelievable! Make sure to turn off the auto renewal setting asap so you don't get ripped off like I did!!

McAfee® LiveSafe™ was preinstalled on the laptop device my child (under 13) received in 2021 after a brief "free trial" period the service rolled into a two-year subscription for $81.65 w/ tax. he canceled the service and uninstalled the software about 18 months after that subscription change. recently we received an auto-renewal that was not authorized it was set as the default on the account when it was set up as a free trial. The auto-renewal cost was $163.30 w/ tax. The billing payment receipt notice said we had 60 days to request a refund. I requested the refund within a few hours of the transaction being posted to my account—the website for McAfee forces a call to Customer Service to request a refund.

We cancelled our subscription two months ago. Removed this application using their tool. Auto renew was off and thought that was the end of it. Yesterday we received an email that they charged me 199 dollars via our Chase card. Made it clear we no longer wanted their software. They refunded our card. Six hours later we received another charge to our credit card, this time for 149 dollars. They didn't want to refund us (** rep) until I told them they would be facing a major lawsuit for fraud. Received our refund ASAP. This company should not be in business because they are committing fraud.

I bought McAfee a year ago and never had any problems I was aware of. I rarely got a warning of viruses, etc. My subscription ran out and I would have renewed except my card had expired and they could not renew from their end. I was immediately flooded with pop-ups from them every 30 seconds or so with various notices and warnings. four days later I still get them. Even though I can not recall getting a notification from them warning of a virus when the subscription was active, they are now sending popups saying I have five viruses, I have been hacked, there are numerous Trojan horses, etc. Strange there were no problems until the subscription expired. I uninstalled McAfee but I still get repeated popups. I have no idea how to stop them. This sort of activity is the mark of a crooked business in my opinion.

A scam and just wont stop lying to get my money. When I got my computer McAfee was the default anti virus software. It actually was some help with scanning downloads. However, when I accidentally got hit by malware it immediately started blowing up my screen with notifications like "YOUR COMPUTER HAS 5 VIRUSES. BUY MCAFEE TO ACTIVATE ANTI VIRUS." And things along that line. I was scared but I decided to try to download a free anti virus (that also had better reviews) and then I dowloaded a 2nd. The other anti virus extensions all said that the malware had been deleted and was no longer a threat. However, McAfee continued to spam me so I tried to uninstall it but it didn't work. It is still harassing me.

My family and me stopped using McAfee, it's because they are cheating us. They are not reliable once if you do autorenewal, they overcharged our account and provided very poor service. They charged our account before the renewal period, and they provided trial service which ended soon. Their agents online and over the phone are not keeping up with what they said. I am not recommending McAfee Antivirus Protection to anyone and never do any business with them.

Overcharged, poor service. I honestly will never do business again with this company. EVER. They let scam centers run wild with scam emails and calls and don't do anything about it. It's like they support it or something. They employ cheap call centers that do their customer service during the day and scam call center at night. This is another great example of a company that eventually will lose every customer it has one, by one.

I have a MAC so maybe my experience is different than PC users. The every month, Mcafee Antivirus stops working. This seems to be whenever it updates the virus definitions. The only solution is to manually remove and install the new version of Mcafee! I don't have the time or inclination to do this so I am going to switch back to Norton Antivirus. Mcafee wouldn't even give me a refund because it was 32 days since I purchased it. The founder of Mcafee was a terrible person as well. Look him up!

This company will hound you and force your computer into the Yahoo (kick back much?) browser. And unsubscribing is very difficult. I didn't know I was still subscribed until I got the 149.99 bill. I had tried to unsubscribe 2 years ago. SUPRISE! Now I'm poorer with no recourse. Why trust a security company that looks at the bottom line before looking at you? I'm much more than a little upset but completely helpless.

I purchased a 5-device total protection plan and discovered it expired within the purchased year. I bought the plan thinking it was good for a year and could use the product key on other devices purchased within the year. However, that was not the case. I am now having to buy an additional plan. I had only used 3 of my 5-device plans. McAfee is the biggest online scam!

It bought 2 years of McAfee for my three computers. I kept getting notices on my screen for web protection. It was so onerous that I uninstalled McAfee before my subscription ran out. I got the Avast free anti-virus. But I KEPT getting notices on my screen for McAfee. Finally, after a year I found out that a special tool must be used to remove all of McAfee. Do a Google search for: Remove using the McAfee Consumer Product Removal tool (MCPR). It's worth the time. McAfee is worse than the malware it purports to remove. As regards the obnoxious screen notices it should remove itself.

If I could leave a -50 score I would...What a horrid experience. They really are adept at scamming customers. I agreed to pay $40 for a year, and they force you into auto renew. They subsequently charged me over $160 the next year and refused to refund me. Customer service was HORRIBLE, and when I tried to cancel he threatened to charge me $180 to cancel, in ADDITION to the already unauthorized amount they had already charged. This company is just begging to be drowned by a HUGE LAWSUIT! They are scammers hiding behind a security company name and logo.

If I could give them a -20 score I would. These people are the worst. On June 16th I received an email stating that my subscription was going to auto-renew in 30 days. I went to the website and canceled the auto-renew and received an email confirming the auto-renewal cancellation. That same day you debited $160.11. On July 18th I called McAfee customer service and informed the representative of the situation and requested to have the subscription cancelled and to refund the $160.11 into my account. The representative agreed to process the refund and said it would take 4-7 days for the money to be credited into my account. He also convinced me to buy a new subscription with a discounted price of $64.04 which was debited from the same account on that date.

McAfee Cybersecurity, or whatever they call themselves, has become either an outright fraud or a company allied with fraud. And not even smooth fraud--they show utter contempt for their customers and ignorance about even the basics of the subscriptions that clients have signed up for. In a series of calls to McAfee, prompted by threatening e-mails about the impending expiration of my subscription, the treatment I received was almost indescribable. Every "rep" had a different story about even the basics of my subscription--or subscriptions, because for reasons they couldn't explain, I was in their records for two different subscriptions for different periods and covering different devices. To the extent I got any answers about that, the last rep decided that I had in fact signed up for one of those subscriptions with a "fraudulent company" that just happened to answer THE McAFEE PHONE NUMBER.

So today I checked my email, and it stated that there will be a $490 charge for using McAfee. Jazz stated that I had been running 4 different versions of McAfee. When I asked if he could cancel all of them, he stated that he could not cancel them because I was already using them. Then he became irritated and typed in "Suck my **" in my Google search engine. Then he sent my computer to a porn site. After that he stated that I subscribed to the services in 2021. They decided to charge me this month for using the services. His number is **, employee number **.

I bought McAfee total protection. It did not provide total protection. I was not able to install it on my tablet. The vpn did not work except on my computer. I spent endless hours talking to the tech department level one and level 2. They finally decided there was a glitch in the software. Because they took so long to try to fix it they would not refund my money. I would advise against anybody buying McAfee. I would suggest bit defender.

I will try to make this as objective as possible: Ever since using McAfee, my search engine has been hijacked to SecureSearch, with no clear way to go back to google, I have popups from McAfee, and my computer is slowed down by the application.

For months I was getting popup ads from McAfee telling me I had so many files, etc and I should buy some add-on. Half these stupid ads froze and I couldn't remove them from the screen. I have one now on my PC - and I've deleted McAfee and downloaded a competitive software. It won't go away. Ironically, when I deleted the software, the first option they gave me as to why I was deleting their program was 'too many popups'! They know their own problem and do nothing about it!

McAfee started to conflict with our main business software. There is not a way to add a folder to the exception list and we tried everything. Finally we had to get another antivirus product, and we tried to cancel McAfee and they will not give any refund even though it just renewed. It costs 4 times more on this last renewal than it did when we signed up a few years ago. It is really a poor product.

Egad! Do I have to give this company one star? They have been harassing me for TEN YEARS with emails telling me my software protection has run out and I need to pay up. LIES! I would NEVER get software of any kind from this place even if I needed it! And why? All anyone needs to do is look at the bio of the founder, John Mcafee to find out. STOP HARASSING ME, Mcafee! Please!

After you pay and cancel or simply do not renew with McAfee, they put a virus on your computer so you are forced to call them and pay even double to get your computer back working. It's a scam from the very beginning. And their actual virus protection does absolutely nothing. They have people overseas they use who barely speaks English to ask for $300.00 to restore your computer. NEVER GET MCAFEE!!! It's a total waste of your money and your device will be double infected when they are done with you!!!

I have talked with this company multiple times over the past two years. To find out today after an automatic renew of 200 dollars after my original purchase of under 100 dollars (that I have off on both my phone and computer) that I have been charged for 50 devices although I would use two. This company will do anything to steal your money. You can get the same services for less than $20 for 1 or 2 devices. Don't waste your money and don't let a company scam you out of 100s of dollars.

After a few years of use I turned off my Mcafee auto renewal months before subscription expiration. I received emails leading up to the date asking me to renew etc. I left it go and emails stopped. It expired in May. When I went to look at my finances, there was a renewal charge for $158.99 in July. I called them and they said there was some type of error in my email address and that is why I did not get a notification of the charge. However, they sent me emails all along when it was time to renew, then they lost it? :) When logging into my account there was also no record of the subscription actually renewing. Now I will say that the customer rep was nice enough and said I should get a refund in 2-5 days (after a few sales pitches). MacAfee was always a reputable company and I hope they are not turning into another scam shop. Just want to make sure folks are aware. If I did not see it on my bank statement they would have just took my money.

I kid you not, the guy on the phone is trying every single tactic to try and get me to continue my subscription. From 30% discount, to 50%, to badgering me asking me why I'm cancelling, what I would need to do to continue the service, it's honestly kind of sad. All I want is to cancel!

I just purchased a McAfee subscription, tried to download it and there was an error. So I called tech support who immediately started to criticize my brand new Hewlett-Packard Windows 11 computer. I have never been spoken to like that in my life. It was definitely offshore support. I can't believe McAfee would even hire people like that! I canceled my subscription immediately since I was not even able to download it!

As of June 2023, Mcafee has started displaying pop-up ads for its other products on my desktop. Aside from these being spam, they often display improperly, can't be closed, and sometimes lock up the display, requiring me to reboot. This is for a premium paid service plan. These ads can not be turned off using the notification settings in Mcafee - in fact they've disabled the ability to turn off any of the "alerts". I have confirmation from their tech support that this is in fact now a requirement of my terms and conditions that the app is behaving as they expect.

My elderly parents got McAfee when they bought their desktop in 2019. Since then, they get frequent invoices claiming they need to pay for renewal. They have paid ahead for 4-1/2 years and still get invoices on a regular basis. I contacted Lauren from customer service. She refunded $86.79 which is only a fraction of what my parents paid. They still have coverage yet bills still come weekly. Lauren claimed that one device has improper installation but that isn’t true. The antivirus scans run fine on both devices. Lauren said she could get a tech person to call me. No one called. My last 4 emails haven’t been answered in more than a week yet she sent an email saying she is closing the case. I’m really disgusted at how this company treats my elderly mother. SHAME on them.

Vishal in customer service should be fired. We no longer have our business and I NEVER received a renewal email from McAfee or else I would have shut that off immediately. Vishal decided to work me up and instead of just refunding me and listening to my reasonings. Kept trying to sell me products at discounts and I was consistently saying no. I just need a refund. I did not authorize this charge.

It was time for me to renew my subscription due to turning off my auto renewal because I wanted to make the choice if I wanted to renew or not when the time came. I chose to renew but I wanted to turn the auto renewal off again. When I tried to, it made it seem like I would be canceling the subscription altogether, which I didn't want. I opted for the chat for assistance. However, the person I was connected to misled me to believe they could assist since they knew what I needed before the chat started because I was required to provide information about what my issue was before I was connected to anyone. I had to provide my email address and she asked for my phone number and I asked why my number was needed, she lied to me and said it was needed so she could call me if we were disconnected. So, I gave her my number.

No.. Just move on to a different antivirus. Not Norton either though. MacAfee's customer service is awful. their "features" that worked before on one of my pc's doesn't work on the other, and customer service says, "Our technicians are working on the solution, and it should be fixed soon" OR, "Our technicians are aware of the issue of not being able to use certain features and will get back to you with in 24 hours" OR MY Personal favorite.. "Our technicians are working on the solution and say that it will be resolved when the new version launches" lol.. Really?

A McAfee technician got into my machine and took McAfee Antivirus off my machine informing me they do not support Windows 7. So I cancelled my subscription on December 28, 2022 and I asked for a refund. To this date I have not received my refund. McAfee customer service is full of foreigners that cannot speak English or help you get a refund. Even their supervisors are foreign. I wrote a letter to corporate headquarters and they didn't even respond to me at all. BEWARE: Do not buy McAfee virus protection. They are a terrible company to deal with, especially all their foreigners.

McAfee will do an auto-renewal on your account even when you have turned it off. McAfee will refuse to remove your email address and personal information even though the policy given by their chat through the website states, "• If you want to uninstall McAfee software from your PC after you cancel your subscription, see TS101331 - How to remove McAfee products from a PC that runs Windows. If you would like your email and account details removed from McAfee completely, contact Customer Service and make this request. You can't delete your account yourself using My Account."

I've used McAfee for a number of years, until recently when I began getting update notifications that caused my computer to crash. During this fiasco they auto renewed my subscription for over $120. I disputed this and was refunded. I purchased a 1 yr basic subscription at Wal-Mart for a fraction of the renewal cost, like less than $20. However, the activation code did not work. I was told to contact Walmart. I did so. Wal-Mart states activation is automatic when the card is purchased. So between the two of them, I'm done. I'll never use McAfee and will certainly not purchase software from Walmart.

Before you go put a Mcafee anything. Do your homework. I have it and their so called tracker remover hasn't worked in months. Have emailed them, phoned them and it's the same answer, "We're working on it."

I had a 2 year subscription at $59.99 beginning in March 2021. On July 2022 I received an email saying my virus protection was up for renewal and paid a special price of $54.99. Today I got an email notice from them that they charged me $89.99 for an annual renewal. These practices are fraudulent. They use my email to identify me, now the customer service said they could not honor the original charge because it's 60 days past due. Do not use McAfee. The customer service rep hung up when I asked for his name to make notes on my complaint on duplicate charges. He said he'd work on the refund. We'll see if I get the refund!!! Bad practices!!!

I've been a customer for a few years but no longer required the service. Called to ask for the service to be removed until I required it again when I purchase a new laptop as you can't do this yourself. I wanted a refund and was told I couldn't get one as I was a few days past 60 days the auto renewal. I'm a Live Chat earlier the same day. I was told I would be refunded. No consideration for customer loyalty and the live CSR just talked over me continually until I just hung up as he wouldn't listen and just repeated himself non-stop. #mcafee @mcafee needs to up their customer service game if they expect someone to ever come back when they require protection again. I wouldn't have even given 1 star if there was an option.

Their customer service is not qualified for their position. Unable to speak clear English. I asked for a American assistance. They did not transfer me. Instead hung up on me. I finally got through to someone through technical support and canceled my subscription. Terrible customer support system trying to save money.

The everyday pop ups were very annoying. I accidently signed up twice because of it. Every time I called for customer service I got the runaround. Passed from agent to agent. Finally got a refund for one subscription and they shut off my service. Every time I called it was an hour or two on the phone and I got nowhere. I just deleted their app from my computer and I would like to warn people that this is the worse experience I have ever had with customer service and you have to pretty far to beat the bad customer service at ATT.

DO NOT BUY THIS SOFTWARE PRODUCT!! I have had trouble installing McAfee before. I just bought a brand new computer, and I tried to install it. No luck. I called customer service, and I got a very nice and competent rep. She took remote control of my computer. I was on the phone for hours! She tried THREE SEPARATE TIMES and IT WOULD NOT FULLY INSTALL!! It took hours! Uninstalling the part that was there, and then installing part of it, but it would never fully install - on my brand new computer. I finally gave up.

After 4 years with McAfee Computer security company, I requested cancel my membership and ask for refunds. The company refused to do so. That is ridiculous. I would not recommend this company to anyone.

I was enrolled in auto renewal without even realizing it. I got an email telling me my account was auto renewing that day. I called immediately to cancel but was told I would only get a 40% refund. I haven't even had a pc in quite some time so have not used the service at all. The renewal was $118, much more than I originally paid for the product when I bought it several years ago. Their protection may be good but their practices are predatory. I highly suggest not doing business with this company. Their customer service is horrible.

Want to cancel 5 yr subscription I was railroaded into taking! All I want is a refund... Talk with someone with broken English, very hard to understand! Supervisor supposed to return my call.... 3 hrs later, no call! So frustrated!

I purchased this product from Wal Mart in the clearance section. When I attempted to set up the key code information it gave an error message and stated that the key code was already used. I contacted Mcafee customer service and was told that the key code was already used by someone else with a different email address from my own. The rep told me that I would need to find the purchase receipt and send in a photo of it. This would be an extensive search for me as I own a business and it would entail digging thru 100s of receipts to find it. I only paid $8.39 for it in the clearance section. Mcafee should have resolved this issue without asking the customer to jump thru a lot of hoops. I will not be purchasing any products from Mcafee in the future.

McAfee snuck in an autorenewal to my contract. They let me know afterwards that I'd been charged. I tried to call but of course had to wait for much too long. I sent an email 4 months ago but received no reply at all. Now they say it's too late for a refund. They promised me a call back from a supervisor which did not happen. Then I received an email stating that the case had been resolved. Now they have me on hold again for ages. This is an absolute scam! Stay away!

Caution: Windows 11 Security Issue. McAfee Total Security does not work in Windows 11 Pro. I have spent days trying to uninstall and reinstall McAfee. I have been on the phone with McAfee and they did remote sessions to uninstall and reinstall their software and cannot determine why it does not work. If anyone is on Windows 11, could you click on Start button, and enter Virus & Threat Protection in the search box followed by clicking on Manage providers (right column near the center) to verify If you have a similar problem.

I have repeatedly asked them to leave me alone. Now they contact me more. No customer service. This is my email account. If I don't want to hear from you I should not be forced. These people create the viruses that they charge us to correct. Every time I have used it in the past my computer crashed. No thanks. Your product is garbage.

The actual product was pretty good. My issue started when I read what they were doing with the information they collect. I changed service and now there is a McAfee Malware on my system that I can't remove. I get McAfee pop ups constantly. I would avoid at all costs.

I am a college student that got my computer a month before I started college. I purchased a one year subscription of McAfee and it has done nothing helpful. The only noticeable changes are that it keeps changing my default browser to yahoo and it makes it harder to open school documents. You'd think that opening documents on the same website all year would tell them that I trust it, but no there's still a pop up every time I try to open something.

On April 22 I get an email saying my subscription is going to expire in June. When I click on the link and go to my account to cancel my auto-renewal, it actually tells me my subscription is good until December 9, 2022! Then it threatens me to tell me I am losing constant protection if I cancel auto renewal but it describes as "ending my subscription and protection"! Very, very deceitful. I will be going to PC Matic for $50 vs $129 and no deceitful attempts to "renew" six months in advance!!!

I purchased my new laptop and purchased the 2 year subscription to McAfee for, I paid for the subscription on 12/13/21 (expires 12/13/23). Today I open my credit card statement (4/18/22) and they charged me $140!!! I don't owe them anything and it's not up for renewal. I called and was on hold for 23 minutes, spoke with an employee for 7 minutes, at first he says I can give you 50% off... I said NO, I already paid for the service!! I want a total refund! He put me on hold and than the call dropped. Find another provider with better Customer Service and an easier way to get ahold of them. They don't show any e-mail or other contact information.

Second year I was slammed with a "Second Subscription". McAfee sends multiple offers at multiple price points. "Here's a discount if you renew now". I activated VPN as part of subscription, and was Double Subscribed... overlapping timelines. 2021 they "fixed" their error, fast forward to 2021 and they slammed me for $159.99 on my Visa Card. Escalated to Fraudulent Charge at Bank.. Worst Customer Service from McAfee

I went over to Norton Antivirus almost a year ago. And I still get emails from McAfee saying that my antivirus is going to expire or they couldn't renew my account three to four times a week! Each of these emails I put on my spam list and I'm still getting them coming through! They're horrible.

Not only is this a mediocre product, but the company automatically bills you for renewal each year and makes it very difficult to cancel the billing. I would never buy anything from this company again.

I no longer use this product yet in the last week I have received a spam message from McAfee. I will NEVER use them again for all the Garbage texts and emails I now get from them. I have tried everything to get them to stop. So unprofessional of a company wanting to protect us.

McAfee should be absolutely embarrassed with the piece of ** they put out. Product never works, zero customer service, total ** of a company. You're nuts if you buy from this **. It is constant, and there is never help.

I received a message from my bank that Mcafee tried to take 139.09$ out of my account even though I wasn’t set up for auto renewal and had ended my subscription. Thankfully it was declined. I turned off auto renewal because I noticed McAfee double charged me for two years and had me set up for two different accounts at the same time when only one was needed. I went to Walmart to buy it because it was on sale for less than a third of the price than to renew online. When I went to pay for it, it came up as almost double the price. An employee done a price check and tried to override the price that was being charged and it wouldn’t let them. They don’t honor their sales, they up your renewal price at least three times what you pay in the store and will take you for all they can. I went back to Norton and will never deal with them again. To this day they continue to try to take money from my account even after canceling my subscription.

I called in this McAfee customer services **. I got a connected technician. He entertains very well. McAfee technician fixed my all problems of computer, and now my computer is working fine, thank you for McAfee support team **.

If you don't renew, McAfee installs their own viruses, Malware on your computer. Then they send you emergency msg. Pay and we will fix it. It is such a hoax. Try uninstalling. Nope. They have you there too. You have to go to their website. Almost impossible. This should be investigated by the Attorney General. Very illegal. STAY AWAY!!

I purchased a new computer that had McAfee on it - Free for 90 days. The entire time I kept receiving messages that it was expiring, and I was vulnerable to attacks. I eventually purchased the program; immediately, my computer was not working correctly. I made contact with customer support and spent two days, and the issue was never fixed. When I tried to get my refund back and auto-renewal stopped, it did not happen as promised. I will never be involved with them again.

Writing Reviews till Customer Support answers the phone. It gets one star only because I cannot give negative stars. Had an old subscription with them and I canceled the auto-renewal they still charged me. I have been holding for 1 hour 52 minutes and counting. If they are that busy with customer refunds something is seriously wrong. Avoid this stress and go with another more reliable service one with better customer service. Now at 1 hour 53 minutes.

I have used McAfee for a few years, and I believe what this company is doing may fall under hidden and sneaky practices to make money off of customers. On last year, McAfee charged my credit card an auto renewal fee of $89.00 and I was unable to get it removed. Therefore, this year, I am a little more vigilant about the the product. Admittedly I don't recall seeing it in the license agreement last year. I purchased a total security for (5) downloads from Amazon on 12/20/21. I paid for it and then went to McAfee website to install. There were many attempts on the website to trick the customer into signing up for auto renewal because it offers no choice.

Updated on 03/18/2022: Since my last post regarding a credit, I have complained to the BBB (Mcacheat has not responded to BBB in 8 weeks) and I filed a complaint with the FTC and guess what, all of a sudden, mcacheat responded with an email that a refund check would be coming within 3 weeks time. The 3 weeks has come and gone and no refund yet. I will wait until the end of next week and then file another complaint with the FTC. Funny how, when I placed the initial order, they could charge my cc in 30 seconds, but cannot issue a credit to the same card, they have to send an elusive “check” that takes weeks. Interesting!!

I stopped using them due to pricing for multiple devices - 2 phones, 3 desktops and a laptop. Daily multiple popups and emails is harassment. Hey sales department - take a freaking HINT! I cannot in any way recommend this company.

My 91 year old mom’s renewal appeared and I called a McAfee to cancel her service. They gave me trouble when calling, saying their service is good and important to protect a computer. Then they lied to American Express and said I only cancelled future renewal, and charged my mom who can no longer use her computer, even though it says its service can be cancelled within 60 days.

Despite McAfee being incompatible with my computer (it slowed it right down), I received assistance from a very patient technician guiding me through the complicated uninstallation process. I also received a refund without a problem. Thank you.

When looking for a new security supplier and because McAfee cropped time and time again high star rating, I went for their two year 5 device price (10/10/21). How wrong I was, it loaded on our 2 laptops fine and one phone but when it came to the 2 phone my trouble started, I I tried to contact them on their robot assistant system. This was tried for 2 days. I spent a further day looking for an email or phone without any success. After about 4 hours I finally gave up so frustrated and still no contact with McAfee Customer service or Technical department. I have had to run another free company to keep my phone usable.

I bought virus insurance from Mcafee about 4 years ago and they have been sending many ads to buy from them again. I ignored them and wrote and told them no. Big mistake. Two weeks ago Mcafee and Norton and AVG companies started sending so many ads that they took full pc screen. The ads flashed and danced around and their hope was that people in their frustration would sign by mistake and be locked in. Their insurance failed to do its job and I refused to buy from any of them.

Don't do business with this company. They outsource everything to underpaid workers in the Philippines and India. We need American companies to keep the Americans working. It is a shame that this company has changed. At one time it was great.

If you want your computer hijacked, feel free to install McAfee. Slows down computer, cant turn off firewall managed my McAfee. Because it keeps turning back on. Can not uninstall the software. Contact support with no response. I am being getting Permission denied on my personal computer with Admin account after starting PowerShell in Admin mode. Cannot uninstall from Control panel. Can not remove files from program files. It sucks. The worst software ever, and the worst thing is that I never installed it in the first place. Came preinstalled with Windows 10 (I got to say a lot about Microsoft as well). 1-866-622-3911.

I have paid subscription of Rs 999 as I got up a pop up message in my system that it's under risk. Payment done by net banking. I did not receive any link for activation and most of the customer service does not work and whoever replied to me requested me to contact sales. At the end of the day subscription is paid, no antivirus and no one to answer. Disgusting.

McAfee antivirus posts endless pop ups on Google Chrome/Windows 10. This is as bad as any virus and extremely annoying! I have tried every posted way to stop the McAfee pop ups and nothing works. I have written to McAfee and opened up a technical assistance request describing the problem. McAfee responded with an email that said, "We are unable to complete your technical serviced request” and finally, “Your service request has been closed.” As a result of this incessant McAfee spam pop up campaign and poor customer service, I will NEVER purchase any McAfee product!!

Mcafee is good if you're the daily web browsing individual. Go to their site for customer support and you find a database of what is supposed to help you. I personally am a gamer. I need to know how to shut off/allow through certain aspects of games that I play in order to be successful. Mcafee offers no customer support through their website other than a database to search for errors you might receive downloading/installing their product. In other words, they want you to buy their product and have it installed, but don't care what happens after that. As a gamer, I would not recommend Mcafee as your antivirus purchase. Mcafee has no customer service whatsoever to help you with anything after installation of their product.

I was very excited to play Final Fantasy 14 online with my friend, but unfortunately did not have enough space to install the game on my SSD. He recommended i download WinDirStat so I can de-fragment my drive. TURNS OUT, McAfee was taking up SIXTY gigabytes of real estate on my PC for literally nothing. This is why I'm leaving a one star review on the product (still don't really know what the product was in the first place). I recommend not messing with McAfee.

I have been using McAfee for 2 years. Have HP and Apple computers. The HP works fine with McAfee. The MacBookPro with McAfee is a disaster. Have had problems for a year. Just yesterday was on chat with an advisor for 1.5 hours. Most of the things he suggested were past my knowledge. In the end, my WiFI didn't work. He tried a few things and then disconnected. Finally called Apple and for $35 had them reinstate my wifi. I have 4 computers in my office and 3 worked on wifi. If you are having problems with your Apple product with McAfee I suggest you delete it and get another program that works with Apple.

I bought a new computer and it had a free trial of McAfee virus protection. I bought a year's worth for $20 at the end of the trial. Then the fun started! It wouldn't load. Naturally, I called customer service and was told that the protection I bought was not compatible with my computer but that they could sell me a compatible protection for a mere $200.00!! I said forget it and refund my money. They refused!! They refused!! This company runs a scam, as simple as that!!

I've purchased 3 new computers over the past 7 years. On the first purchase, I signed up for antivirus protection. On the 2nd purchase (4 years later), I did the same. I ASSUMED that McAfee would 'void' the initial antivirus coverage and apply only the 2nd purchase. BOTH policies were for unlimited machines. I just purchased another computer and realized that I'm getting emails from them to buy ANOTHER antivirus package (remember, I ALREADY have an unlimited # of computers on these packages). I called customer service and they confirmed that I've had an autorenewal on BOTH of the first two computers; one renewing since 2015 and the other renewing since 2018. SO, the upshot is that they've been charging me DOUBLE for the last 3+ years!!! They confirmed that on the call. I then asked for a refund, and was told that they can't do that, EVEN FOR THE CURRENT YEAR. WATCH OUT FOR THESE SNAKES!!

A few years back, I purchase, what was at the time the latest version, of McAfee. Mind you, I purchased this software from a retail store for Office Supplies products. Upon installing and using the software, the background activities was slowing down my computer and what I had to do for my work. There might have been a function to turn this off like their competitor, Norton, but nevertheless, I decided to discontinue using the software in less than a day of using it, and return to my comfort zone with Norton. On my part, I did not realize was that you can go on their website and use their function to discontinue the subscription so you will not have to pay annually, which is something I did not think I have to do since I purchased it in my public store, and I thought simply reinstalling it would be the end of it. However, it did not dawn on me that they retain my payment information since I did not purchase the software on their website.

Currently, McAfee command to activate is six times per day: each rising loud bells, and the final command to activate give a dire prediction should you not pay! On the first day after my free trial, I received the following warnings: all your photos will disappear at 9:00pm, activate McAfee: you are going to porn sites, activate McAfee, your text files will be destroyed at 11:00 pm, activate McAfee. Each day the number of warnings multiples Each day a new warning appears. I was afraid, but my photos are still present. I have never visited a porn site, but I see no emails to suggest otherwise.

Okay, el Mick Kr@ppee McAfee.. stop trying to sell your junkware.. Half of the web is unsafe according to Site Advisor.. Ignored warnings for a while.. Never an issue.. Light bulb moment came.. UNINSTALL.

This Company overcharges on auto billing. It charges a month ahead before service are due. The Amount each year keeps raising. Receive several emails stating it overdue and it's not. Call to cancel and removed my credit card. And what happen next my credit was charged and my information was back in McAfee profile. I removed my payment from the profile. Call the credit card company to remove the charges. Mcafee called to get the payment on again. This is all done a month before it was due. But Mcafee said the payment was due which is False Statement. I see why this company was being processed in the courts.

I typically don’t leave bad reviews for anywhere but considering they have nowhere on their website to contact someone, here I am. I have been a Mcafee customer for a little over a year. The software constantly changes my search engine to yahoo and honestly I feel like my laptop is extremely slow since downloading. Last week I received an email that I was charged my yearly fee of 127.48, that I had honestly completely forgotten was on auto renewal. I immediately called customer service because the receipt said I could get a refund within 60 days. The woman I talked to said that the payment hadn’t gone through yet and I would have to call back because there was nothing she could do. I waited until the money was taken out of my account and called again.

Absolutely awful, do not buy this protection please! If you want to cancel it ever, it is not just a simple cancel, it is a whole long phone call process, with a bunch of support staff that can't even speak English properly, it was an awful long and grueling experience to cancel, they are weird with your money and terrible at treating customers, save your money. Buy another protection plan that lets you if you ever need cancel the subscription easier.

Overall it's a decent anti-virus software as long as you keep it updated which means you have to pay for it. Don't try to do all the free trials in the world with it, you'll just wind up hating it. If you're legit looking for a software that is decent priced and works well, well here I am

My problem with McAfee is that they continually change my default search engine to Yahoo. It is time consuming. I have to go and delete them and when I close the browser or restart my computer it's back. I called them for a refund, not much, just 40 bucks for two years and everything else about them is great. I trust them, but if you cannot allow me to turn this off, then I do not want the service. They say it has been more than 30 days so they cannot give it back. I tell them I want a supervisor. They tell me one isn't available. They say one will call me back in 48 hours, I say, "No, I'll wait." Told them to hurry, because as I wait I am writing this review. I will continue to write a review as long as I wait on hold. This is review number 2. Been on the phone for 16 min 49 seconds.

Purchased product on 1/31/2021 and found out week of June 7, when contacted their "customer service" that the software was NEVER installed after one hour on the phone with service. Was advised that request needed to be "scaled" so in a call for over 2 hours on 7/22/2021 spoke with somebody else who tried unsuccessfully to install software and was told my ops system is corrupt. Asked for a refund since software was never installed, spoke with Rodora who told me nothing can be done because product was purchased in Jan 2021 that the only thing she could do was stop "automatic renewal" which I NEVER agreed to.

I have used this virus protection for years and have never had any issues. Very easy to use and understand. This virus protection even lets us know when there have been issues with passwords. I also believe that you can not beat the price. When it was up for renewal and the price was too high I called and they worked out a better deal for me and refunded me my money.

I like it because it's easy to use. Don't have to be a rocket scientist to set it up! And it also works! More than I can say to others I've used! Also I have friends that use it and they love it as well! So I highly recommend it to anyone who wants to stay safe on their phone, laptop or PC.

I never had any problems with their software. Always felt as if my computer is highly protected from spamming. Knowing that having their software gives me reassurance that I’m protected whenever I surf the internet.

In the years I have been dealing with McAfee I have had no problems. Their system have worked for me and it seems to catch any problems before they happen. It removes unwanted cookies on a regular time basis automatically.

This is great software and have had for many, many years. The cost was always doable as well. I will admit that a few months into the pandemic I didn’t renew it because they doubled the cost of it. Oh my what a mistake. I received countless. I mean hundreds of emails asking why I was going to renew it.. so now we have many and I will not be going back to them.

Tech support ask to get in my computer after downloading failed. They did do the Windows updates and my $1500 computer went back and stopped working and they said it’s not their fault. Now I am stuck and who’s going to pay for it!

If I could give negative 5 stars, it would still be too good for this. The agent was very rude, and unhelpful. It is a scam company. I paid for six months and left without even half a refund. I didn't care because I didn't want to be in this service any longer. I would not recommend to anyone. It is too much of a scam. The agents are rude, and don't have supervisors. They have no skill in answering peoples questions in professional way. If I had the time, I would sue the company. I won't renew or recommend.

I noticed that McAfee stole about $85.00 from my account. I didn't even know I had a McAfee account. I never received any bill statements. My bank card is new so I'm not even sure how they got my card number. If they don't give refund I will dispute with bank.

Purchased from McAfee website. 1/11/2021. There is a reason why there are so many videos teaching you how to uninstall McAfee. McAfee is money hungry. I've had nothing but problems with McAfee software. Just after downloading and purchasing, my system began running incredibly slow. So the McAfee website said if I added another product it would speed things up. I installed the new product and my system died. Nothing could or would move.

I purchased a beautiful new laptop and was immediately turned off by the amount of pop-ups preventing me from accessing everything!!! Firstly, I am a very calm individual. My vocabulary is clean and pure. However, I swore. many times at the sight of these ungodly pop-ups. Pls change this @Mcafee. :( I uninstalled so quick, and am still bombarded by mcafee notifications?? How and why is this allowed???? This is not a god-honouring antivirus program and I have since looked (and found) elsewhere. Good riddance this sucked really bad., lowkey. Would not recommend or even bring up in conversation with anyone else due to the distress that this software has caused me. I am now unwell. My therapist has heard about this. There are better free ones online btw. (@TotalAV) ;) xoxo thank you and be well.

I haven't used McAfee in 10 years and now I remember why. The first time I opened my phone this morning, I had 2 emails from McAfee - an "order confirmation" email, and a "request to reset a password", all received before I even woke up. I didn't place any orders or make any accounts, nor have I ever had a McAfee account on this email. I called them and they "refunded my order" but kept calling it "my order" or "my account". When I corrected them and said that I never made this account, somebody else used my identity to make it, I was told repeatedly that I "probably ordered it by mistake". It was beyond patronizing and actually shocking for a company that is supposedly a "leader" in identity theft protection to not take this seriously. I also cannot find a single place to file a complaint or even provide feedback. Never use this company!

McAfee has billed me two consecutive years for service I do not have. After numerous contacts with customer service, they can't find any account for me, yet the charges continue to show up on my credit card statement. The CS representative uses the phrase "is there anything else I can help you with?" after they acknowledge they can't find any reason for the billing but have not helped me clear it up in the first place. I always have to go through the dispute/resolution service on the card to stop the payment. It is unfathomable to me that this company can charge me over one hundred dollars annually, but can't find out how to stop it.

I am very disappointed with McAfee's customer service based on my following personal experience that is still not resolved. I highly recommend that someone within the McAfee Corporation review the customer service process that currently exists. I have been a long time customer of McAfee and am currently using their service. My issue - I have been working to resolve my overpayment situation with McAfee since 6-18-2020 (yes 2020). Due to the auto enrollment process and email notices of cancellation process, I was double billed for an extended period of time for the same service. On 6/18/2020 I was advised by customer service representative Emmanuel at 866-622-3911 that a supervisor would contact me - that never occurred.

I purchased a one year plan. This software is full of pop ups (not internet browser popups, but reminders and warning that cannot be turned off). Near the end of the 1 year plan I received an email saying my subscription would NOT auto renew because my payment details needed to be updated. Good, because I did not want to renew for another year.

I renew annually with McAfee because they have live technical support. The POPUPS are another category. If it were NOT for the CONSTANT POPUPS, they would deserve 5 gold stars. If everyone you did business with sent the constant ANNOYING USELESS messages like McAfee, you wouldn't have time to wipe.

After not being impressed with McAfee on my windows 10 PC I removed it as best I could via Microsoft program removal. While I believe it has been removed I continue to get during every PC session popup advertising at the bottom right of my PC screen. This is uninvited and I suspect it is a function of some McAfee code buried in the heart of my PC. I have spent hours attempting to contact them via email to no avail - I can't get any consumer oriented (vs corporate) support screens to come up from their endless advertising pages. So while I don't rate their applications of any value I rate their support as totally useless.

Installed MacAfee Total Protection on multiple devices and had no problems for 2 months (how convenient to be outside of the refund/trial period)... Started noticing that outgoing emails had an extra paragraph added to the top and contained odd characters... Before I had time to check it out I got a text from a client telling me that the email I sent was blank. It was then I noticed that ALL the emails I sent that morning (4 hours worth of work) were all BLANK... So not only did I send blank emails I no longer had a copy of what was originally in them... (So now I get to redo 4 hours of work... Hope I can remember all the details!). Apparently this is KNOWN ISSUE between MacAfee and Outlook Desktop! Unbelievable!

I called for the second time when I saw that I had been charged yet again for a membership with auto-renewal. The first time I called last year I was told that I had been canceled. This year, I saw that they charged me again. They did refund for this year, but they will not refund for not canceling my membership when I called and going ahead and charging me. I just want people to know that they must beware of this company. They make it hard to contact them, they make it hard to get the help you need when you can't get into your account to see what is going on. Finally, they will not give a refund without making it terribly hard to get them to pay attention and listen to you.

I renewed my McAfee security in December 2020 for two years. As it was a new laptop I used a new email address. I have received, up to 5 email a day to old email address, saying I am not covered. I telephoned yesterday and explained that I was fed up with receiving these messages. I was assured it would never happen again. Given a number **. Guess what. Today another 5 emails saying I was not covered and to renew immediately. They just don’t listen. I am now considering a refund. I feel this is harassment.

I bought Mcafee software (12 Month subscription) which I decided not to renew. Since that time, banners from Mcafee run across my pc screen everyday telling me to resubscribe that I have to manually close. I have tried to locate the file and remove but it is hidden. Clearly, Mcafee might be happy to protect my pc from other unwanted software attacks etc but is more than happy to build in to its download a file to attack my screen on a daily bases. Appalling behaviour from Mcafee.... I would never use them again.

I bought antivirus software online. When I tried to download it to my laptop it would not load. I contacted customer service and got no help from them at all. They gave me some number to write down but not nearly enough time to write it. I'll never buy their product again and demand a refund to the fee that will be charged to my credit card.

I have been locked out of my account and after 1 1/2 hours of being on the phone with various persons I still have no answer. They keep telling me my email address is wrong but twice within this time frame they emailed me at the address they say is wrong. How does that make sense? Now I just want out, I want a refund but you can't do that on website, you are to call another number where you will be put on hold and told you don't exist.

Like many others, I was surprised that McAfee took $127.94 from my credit card via their auto renewal scam. We have four children and six personal computers in the house. I do not have the time to keep track of them all. The $127.94 was taken for my oldest daughter's machine. This is a horrible practice and I am disappointed that they would do this, particularly during this time.

Signed up for service 11/2019 for 45.99. Just received a notification for an auto payment for 128.00!!!! Contacted their customer service and they said the service is renewed at the going rate. So, Consumer BEWARE of this McAfee Bait & Switch!

Got a laptop last year with free software. Then Mcafee decide to continue taking payments without my permission. I was never notified and the payment was took, 2 phone calls later to only get back a part refund. Had to raise as a fraud case with my bank. The software is no better than the standard anti virus software on windows 10, so save your money. The contact centre are useless, rude, and don’t stop talking you through their sales rubbish. They won’t listen and barely understand English.

So, when I got my brand new gaming computer, I got a free trial of McAfee. This trial lasted a month, and once it ended McAfee started putting hundreds of pop ups on my computer telling me to renew the product. I had gotten a better Anti-Virus (Norton) and didn't want McAfee anymore so I kept clicking 'Accept Risk' and 'Ok' to all of the pop ups. But yesterday one of these pop ups had only one option I could click: 'Buy Now'. the pop up covered the entire right hand side of my screen, and I had to restart my computer to get rid of it. Furthermore with McAfee, I found out they have been charging me ever since then even though I'm not actually receiving the Anti-Virus Software.

I bought a new computer this time last year. McAfee was installed on it automatically with the purchase. Not something I opted for but I decided to go with it. This morning I woke up to a charge of $128.39 to my bank account. They did now notify me of this renewal fee, "which they say they will do before making a renewal fee charge". I searched for a notification that a pending charge will be made in case I missed it. There isn't one!! Also, I can't make sense of my subscription. I have a computer and a smartphone on it... but when I go into my McAfee subscription it only shows one device, the computer, but when I go into my phone it is there. This is dodgy and confusing. I don't like it... AT ALL AND THIS MAKES ME NOT WANT TO DO BUSINESS WITH THIS COMPANY!!!