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McAfee

McAfee

 3.5/5 (402 ratings)
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About McAfee

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McAfee Reviews

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Page 2 Reviews 5 - 35
Rated with 5 stars
Verified Reviewer
Original review: Nov. 25, 2021

Despite McAfee being incompatible with my computer (it slowed it right down), I received assistance from a very patient technician guiding me through the complicated uninstallation process. I also received a refund without a problem. Thank you.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 16, 2021

When looking for a new security supplier and because McAfee cropped time and time again high star rating, I went for their two year 5 device price (10/10/21). How wrong I was, it loaded on our 2 laptops fine and one phone but when it came to the 2 phone my trouble started, I I tried to contact them on their robot assistant system. This was tried for 2 days. I spent a further day looking for an email or phone without any success. After about 4 hours I finally gave up so frustrated and still no contact with McAfee Customer service or Technical department. I have had to run another free company to keep my phone usable.

All I wanted was for someone to look into my problem message that appears on my phone when I try and download their app. (This device is not compatible with this version.) I am not happy with the non existent customer services and uncontactable Technical department, I feel the whole setup is not fit for purpose and I will now ask for a refund, I only hope for the companies sake that the service is better in the US than here in the UK.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 9, 2021

I bought virus insurance from Mcafee about 4 years ago and they have been sending many ads to buy from them again. I ignored them and wrote and told them no. Big mistake. Two weeks ago Mcafee and Norton and AVG companies started sending so many ads that they took full pc screen. The ads flashed and danced around and their hope was that people in their frustration would sign by mistake and be locked in. Their insurance failed to do its job and I refused to buy from any of them.

I did buy a cheap policy from AVG about that time and they would protect me from that. 2 days later they sent several ads with threats to buy a more expensive item I said no and they started doing the same thing the other 2 were doing. Have reported them to fraud and scam agencies and we will see if justice will remove those criminals. Their being able to get on my pc caused enough damage. Had to rebuild it and put new programs on. Did not help as those scum from some dark alley were back doing the same thing and are doing it while I try to write this review,

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 9, 2021

Don't do business with this company. They outsource everything to underpaid workers in the Philippines and India. We need American companies to keep the Americans working. It is a shame that this company has changed. At one time it was great.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 8, 2021

If you want your computer hijacked, feel free to install McAfee. Slows down computer, cant turn off firewall managed my McAfee. Because it keeps turning back on. Can not uninstall the software. Contact support with no response. I am being getting Permission denied on my personal computer with Admin account after starting PowerShell in Admin mode. Cannot uninstall from Control panel. Can not remove files from program files. It sucks. The worst software ever, and the worst thing is that I never installed it in the first place. Came preinstalled with Windows 10 (I got to say a lot about Microsoft as well). 1-866-622-3911.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 4, 2021

I have paid subscription of Rs 999 as I got up a pop up message in my system that it's under risk. Payment done by net banking. I did not receive any link for activation and most of the customer service does not work and whoever replied to me requested me to contact sales. At the end of the day subscription is paid, no antivirus and no one to answer. Disgusting.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 5, 2021

McAfee antivirus posts endless pop ups on Google Chrome/Windows 10. This is as bad as any virus and extremely annoying! I have tried every posted way to stop the McAfee pop ups and nothing works. I have written to McAfee and opened up a technical assistance request describing the problem. McAfee responded with an email that said, "We are unable to complete your technical serviced request” and finally, “Your service request has been closed.” As a result of this incessant McAfee spam pop up campaign and poor customer service, I will NEVER purchase any McAfee product!!

6 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Sept. 16, 2021

Mcafee is good if you're the daily web browsing individual. Go to their site for customer support and you find a database of what is supposed to help you. I personally am a gamer. I need to know how to shut off/allow through certain aspects of games that I play in order to be successful. Mcafee offers no customer support through their website other than a database to search for errors you might receive downloading/installing their product. In other words, they want you to buy their product and have it installed, but don't care what happens after that. As a gamer, I would not recommend Mcafee as your antivirus purchase. Mcafee has no customer service whatsoever to help you with anything after installation of their product.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 27, 2021

I was very excited to play Final Fantasy 14 online with my friend, but unfortunately did not have enough space to install the game on my SSD. He recommended i download WinDirStat so I can de-fragment my drive. TURNS OUT, McAfee was taking up SIXTY gigabytes of real estate on my PC for literally nothing. This is why I'm leaving a one star review on the product (still don't really know what the product was in the first place). I recommend not messing with McAfee.

5 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Aug. 16, 2021

I have been using McAfee for 2 years. Have HP and Apple computers. The HP works fine with McAfee. The MacBookPro with McAfee is a disaster. Have had problems for a year. Just yesterday was on chat with an advisor for 1.5 hours. Most of the things he suggested were past my knowledge. In the end, my WiFI didn't work. He tried a few things and then disconnected. Finally called Apple and for $35 had them reinstate my wifi. I have 4 computers in my office and 3 worked on wifi. If you are having problems with your Apple product with McAfee I suggest you delete it and get another program that works with Apple.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 14, 2021

I bought a new computer and it had a free trial of McAfee virus protection. I bought a year's worth for $20 at the end of the trial. Then the fun started! It wouldn't load. Naturally, I called customer service and was told that the protection I bought was not compatible with my computer but that they could sell me a compatible protection for a mere $200.00!! I said forget it and refund my money. They refused!! They refused!! This company runs a scam, as simple as that!!

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 10, 2021

I've purchased 3 new computers over the past 7 years. On the first purchase, I signed up for antivirus protection. On the 2nd purchase (4 years later), I did the same. I ASSUMED that McAfee would 'void' the initial antivirus coverage and apply only the 2nd purchase. BOTH policies were for unlimited machines. I just purchased another computer and realized that I'm getting emails from them to buy ANOTHER antivirus package (remember, I ALREADY have an unlimited # of computers on these packages). I called customer service and they confirmed that I've had an autorenewal on BOTH of the first two computers; one renewing since 2015 and the other renewing since 2018. SO, the upshot is that they've been charging me DOUBLE for the last 3+ years!!! They confirmed that on the call. I then asked for a refund, and was told that they can't do that, EVEN FOR THE CURRENT YEAR. WATCH OUT FOR THESE SNAKES!!

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 4, 2021

A few years back, I purchase, what was at the time the latest version, of McAfee. Mind you, I purchased this software from a retail store for Office Supplies products. Upon installing and using the software, the background activities was slowing down my computer and what I had to do for my work. There might have been a function to turn this off like their competitor, Norton, but nevertheless, I decided to discontinue using the software in less than a day of using it, and return to my comfort zone with Norton. On my part, I did not realize was that you can go on their website and use their function to discontinue the subscription so you will not have to pay annually, which is something I did not think I have to do since I purchased it in my public store, and I thought simply reinstalling it would be the end of it. However, it did not dawn on me that they retain my payment information since I did not purchase the software on their website.

But here is the most baffling part of my experience with them: the debit card I used for the purchase was reported lost, so I had since been issued a new bank card to replace the new one. To my surprise, McAfee was able to charge my new card an annual fee since my subscription was still active on their website, and I was charged even more than what I paid. I took my complaint to the website, but I did not receive any response back from them. The only thing I could do was to go on their website and turn off the subscription. McAfee has over the years become more terrible and I am way more happier using Norton, which is what I have been using for years. I still do not know how they got my new card information, but I consider this a breach of security of my information.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 30, 2021

Currently, McAfee command to activate is six times per day: each rising loud bells, and the final command to activate give a dire prediction should you not pay! On the first day after my free trial, I received the following warnings: all your photos will disappear at 9:00pm, activate McAfee: you are going to porn sites, activate McAfee, your text files will be destroyed at 11:00 pm, activate McAfee. Each day the number of warnings multiples Each day a new warning appears. I was afraid, but my photos are still present. I have never visited a porn site, but I see no emails to suggest otherwise.

Most frustrating is McAfee Customer Support telling me my problem has nothing to do with McAfee, and is caused by a lack of synchronization. I might accept this explanation, except I have entered hundreds of events on my calendar, finding only one duplicate: duplicate on a single day, not a multiplication building with each passing day. And, even with the one duplicate I have the option to delete the event from my calendar. The warning to activate is listed as an event with a yellow triangle, or an orange scary skull& crossbones, and there is no option to edit, no opportunity to eliminate the bells ringing, or even decrease the number of reminders from the default two.

Customer support tells me the incompatibility between McAfee and my Apple 10 phone is due to a problem with my calendar that affects only McAfee, but is not a problem for McAfee to research: WHILE NOTING SEVERAL CUSTOMERS HAVE CALLED CUSTOMER SUPPORT TO REPORT THE SAME PROBLEM—ALL THE FAULT OF THE CALENDAR APP, NEVER THE FAULT OF MCAFEE!

To me, the threat of eliminating my photos, my text files, my email unless I pay to activate McAfee amount to extortion. If the problem was found with even one additional entry, I might believe it is a calendar syncretism problem: not one other entry among hundreds has the same problem. I might believe an evil competitor has hacked the system to create a threat from McAfee, but Customer Support is adamant the problem is with my calendar. I am told all other person calling to report the same complain eliminated the problem by removing unrecognized calendars.

I would be interested to read from others with the problem to learn how they eliminated it, or if the problem persists. Right now, I am ready to get a new calendar app—not Fantastical— to enter hundreds of remaining events by hand to protect a new calendar from this apparent virus. Any less time consuming resolutions welcome: how can I edit or delete an event that alone does not permit an edit or change: unable to delete warning that multiplies with each passing day.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 12, 2021

Okay, el Mick Kr@ppee McAfee.. stop trying to sell your junkware.. Half of the web is unsafe according to Site Advisor.. Ignored warnings for a while.. Never an issue.. Light bulb moment came.. UNINSTALL.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 8, 2021

This Company overcharges on auto billing. It charges a month ahead before service are due. The Amount each year keeps raising. Receive several emails stating it overdue and it's not. Call to cancel and removed my credit card. And what happen next my credit was charged and my information was back in McAfee profile. I removed my payment from the profile. Call the credit card company to remove the charges. Mcafee called to get the payment on again. This is all done a month before it was due. But Mcafee said the payment was due which is False Statement. I see why this company was being processed in the courts.

9 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: July 2, 2021

I typically don’t leave bad reviews for anywhere but considering they have nowhere on their website to contact someone, here I am. I have been a Mcafee customer for a little over a year. The software constantly changes my search engine to yahoo and honestly I feel like my laptop is extremely slow since downloading. Last week I received an email that I was charged my yearly fee of 127.48, that I had honestly completely forgotten was on auto renewal. I immediately called customer service because the receipt said I could get a refund within 60 days. The woman I talked to said that the payment hadn’t gone through yet and I would have to call back because there was nothing she could do. I waited until the money was taken out of my account and called again.

Immediately upon answering the phone, the person I talked to was extremely rude. I said I needed to request a refund and he told me “okay well that’s a really long process you know” and under his breath kept saying “Jesus Christ” throughout the entire phone call. He then was arguing with me that I only got charged $40 and there was nothing saying that I got charged the other amount. I requested to speak with a supervisor and he told me they wouldn’t be able to tell me anything different. Only giving 2 stars instead of 1 because he finally transferred me to someone else who was able to help and cancel my payment.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 2, 2021

Absolutely awful, do not buy this protection please! If you want to cancel it ever, it is not just a simple cancel, it is a whole long phone call process, with a bunch of support staff that can't even speak English properly, it was an awful long and grueling experience to cancel, they are weird with your money and terrible at treating customers, save your money. Buy another protection plan that lets you if you ever need cancel the subscription easier.

7 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 26, 2021

Overall it's a decent anti-virus software as long as you keep it updated which means you have to pay for it. Don't try to do all the free trials in the world with it, you'll just wind up hating it. If you're legit looking for a software that is decent priced and works well, well here I am

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 26, 2021

My problem with McAfee is that they continually change my default search engine to Yahoo. It is time consuming. I have to go and delete them and when I close the browser or restart my computer it's back. I called them for a refund, not much, just 40 bucks for two years and everything else about them is great. I trust them, but if you cannot allow me to turn this off, then I do not want the service. They say it has been more than 30 days so they cannot give it back. I tell them I want a supervisor. They tell me one isn't available. They say one will call me back in 48 hours, I say, "No, I'll wait." Told them to hurry, because as I wait I am writing this review. I will continue to write a review as long as I wait on hold. This is review number 2. Been on the phone for 16 min 49 seconds.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 22, 2021

Purchased product on 1/31/2021 and found out week of June 7, when contacted their "customer service" that the software was NEVER installed after one hour on the phone with service. Was advised that request needed to be "scaled" so in a call for over 2 hours on 7/22/2021 spoke with somebody else who tried unsuccessfully to install software and was told my ops system is corrupt. Asked for a refund since software was never installed, spoke with Rodora who told me nothing can be done because product was purchased in Jan 2021 that the only thing she could do was stop "automatic renewal" which I NEVER agreed to.

8 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: June 15, 2021

I have used this virus protection for years and have never had any issues. Very easy to use and understand. This virus protection even lets us know when there have been issues with passwords. I also believe that you can not beat the price. When it was up for renewal and the price was too high I called and they worked out a better deal for me and refunded me my money.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 14, 2021

I like it because it's easy to use. Don't have to be a rocket scientist to set it up! And it also works! More than I can say to others I've used! Also I have friends that use it and they love it as well! So I highly recommend it to anyone who wants to stay safe on their phone, laptop or PC.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 13, 2021

I never had any problems with their software. Always felt as if my computer is highly protected from spamming. Knowing that having their software gives me reassurance that I’m protected whenever I surf the internet.

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Rated with 5 stars
Verified Reviewer
Original review: June 12, 2021

In the years I have been dealing with McAfee I have had no problems. Their system have worked for me and it seems to catch any problems before they happen. It removes unwanted cookies on a regular time basis automatically.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 11, 2021

This is great software and have had for many, many years. The cost was always doable as well. I will admit that a few months into the pandemic I didn’t renew it because they doubled the cost of it. Oh my what a mistake. I received countless. I mean hundreds of emails asking why I was going to renew it.. so now we have many and I will not be going back to them.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 30, 2021

Tech support ask to get in my computer after downloading failed. They did do the Windows updates and my $1500 computer went back and stopped working and they said it’s not their fault. Now I am stuck and who’s going to pay for it!

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 30, 2021

If I could give negative 5 stars, it would still be too good for this. The agent was very rude, and unhelpful. It is a scam company. I paid for six months and left without even half a refund. I didn't care because I didn't want to be in this service any longer. I would not recommend to anyone. It is too much of a scam. The agents are rude, and don't have supervisors. They have no skill in answering peoples questions in professional way. If I had the time, I would sue the company. I won't renew or recommend.

12 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 16, 2021

I noticed that McAfee stole about $85.00 from my account. I didn't even know I had a McAfee account. I never received any bill statements. My bank card is new so I'm not even sure how they got my card number. If they don't give refund I will dispute with bank.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 19, 2021

Purchased from McAfee website. 1/11/2021. There is a reason why there are so many videos teaching you how to uninstall McAfee. McAfee is money hungry. I've had nothing but problems with McAfee software. Just after downloading and purchasing, my system began running incredibly slow. So the McAfee website said if I added another product it would speed things up. I installed the new product and my system died. Nothing could or would move.

After running into one error after another I called a tech company. They held onto my system for 10 days. During that time I was told the McAfee products were the cause of the problems. So I asked them to uninstall. Then McAfee began sending me emails stating that its software had saved me from specific virus'. How is that possible, it's not even installed. Could it be that those emails are a canned email McAfee sends everyone? Including those people who don't have their software installed.

I tried to get my subscription refunded. Especially since my computer has not been using it since before my 30 days were up. The Customer Service rep said I should have called. Even though I explained how do you call with your account info when your system is in the shop with all of your account info unavailable to you. You know what I was doing during that time. I was trying to work. I didn't even ask them to cover the tech bill. I just wanted to be refunded my subscription. How do you call or look something up when you don't have access? I can't be the only consumer with a problem with their software. But CS staff sent me to tech who sent me to billing who sent me back to customer service who said ... No refund. How do you call McAfee without your computer, account number or any info to get your refund for a product you used for less than 30 days. How is that possible?

15 people found this review helpful
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McAfee Company Information

Company Name:
McAfee
Year Founded:
1987
Address:
2821 Mission College Blvd.
City:
Santa Clara
State/Province:
CA
Postal Code:
95054
Country:
United States
Website:
www.intelsecurity.com