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I've purchased 3 new computers over the past 7 years. On the first purchase, I signed up for antivirus protection. On the 2nd purchase (4 years later), I did the same. I ASSUMED that McAfee would 'void' the initial antivirus coverage and apply only the 2nd purchase. BOTH policies were for unlimited machines. I just purchased another computer and realized that I'm getting emails from them to buy ANOTHER antivirus package (remember, I ALREADY have an unlimited # of computers on these packages). I called customer service and they confirmed that I've had an autorenewal on BOTH of the first two computers; one renewing since 2015 and the other renewing since 2018. SO, the upshot is that they've been charging me DOUBLE for the last 3+ years!!! They confirmed that on the call. I then asked for a refund, and was told that they can't do that, EVEN FOR THE CURRENT YEAR. WATCH OUT FOR THESE SNAKES!!
A few years back, I purchase, what was at the time the latest version, of McAfee. Mind you, I purchased this software from a retail store for Office Supplies products. Upon installing and using the software, the background activities was slowing down my computer and what I had to do for my work. There might have been a function to turn this off like their competitor, Norton, but nevertheless, I decided to discontinue using the software in less than a day of using it, and return to my comfort zone with Norton. On my part, I did not realize was that you can go on their website and use their function to discontinue the subscription so you will not have to pay annually, which is something I did not think I have to do since I purchased it in my public store, and I thought simply reinstalling it would be the end of it. However, it did not dawn on me that they retain my payment information since I did not purchase the software on their website.
But here is the most baffling part of my experience with them: the debit card I used for the purchase was reported lost, so I had since been issued a new bank card to replace the new one. To my surprise, McAfee was able to charge my new card an annual fee since my subscription was still active on their website, and I was charged even more than what I paid. I took my complaint to the website, but I did not receive any response back from them. The only thing I could do was to go on their website and turn off the subscription. McAfee has over the years become more terrible and I am way more happier using Norton, which is what I have been using for years. I still do not know how they got my new card information, but I consider this a breach of security of my information.
Currently, McAfee command to activate is six times per day: each rising loud bells, and the final command to activate give a dire prediction should you not pay! On the first day after my free trial, I received the following warnings: all your photos will disappear at 9:00pm, activate McAfee: you are going to porn sites, activate McAfee, your text files will be destroyed at 11:00 pm, activate McAfee. Each day the number of warnings multiples Each day a new warning appears. I was afraid, but my photos are still present. I have never visited a porn site, but I see no emails to suggest otherwise.
Most frustrating is McAfee Customer Support telling me my problem has nothing to do with McAfee, and is caused by a lack of synchronization. I might accept this explanation, except I have entered hundreds of events on my calendar, finding only one duplicate: duplicate on a single day, not a multiplication building with each passing day. And, even with the one duplicate I have the option to delete the event from my calendar. The warning to activate is listed as an event with a yellow triangle, or an orange scary skull& crossbones, and there is no option to edit, no opportunity to eliminate the bells ringing, or even decrease the number of reminders from the default two.
Customer support tells me the incompatibility between McAfee and my Apple 10 phone is due to a problem with my calendar that affects only McAfee, but is not a problem for McAfee to research: WHILE NOTING SEVERAL CUSTOMERS HAVE CALLED CUSTOMER SUPPORT TO REPORT THE SAME PROBLEM—ALL THE FAULT OF THE CALENDAR APP, NEVER THE FAULT OF MCAFEE!
To me, the threat of eliminating my photos, my text files, my email unless I pay to activate McAfee amount to extortion. If the problem was found with even one additional entry, I might believe it is a calendar syncretism problem: not one other entry among hundreds has the same problem. I might believe an evil competitor has hacked the system to create a threat from McAfee, but Customer Support is adamant the problem is with my calendar. I am told all other person calling to report the same complain eliminated the problem by removing unrecognized calendars.
I would be interested to read from others with the problem to learn how they eliminated it, or if the problem persists. Right now, I am ready to get a new calendar app—not Fantastical— to enter hundreds of remaining events by hand to protect a new calendar from this apparent virus. Any less time consuming resolutions welcome: how can I edit or delete an event that alone does not permit an edit or change: unable to delete warning that multiplies with each passing day.
Okay, el Mick Kr@ppee McAfee.. stop trying to sell your junkware.. Half of the web is unsafe according to Site Advisor.. Ignored warnings for a while.. Never an issue.. Light bulb moment came.. UNINSTALL.
This Company overcharges on auto billing. It charges a month ahead before service are due. The Amount each year keeps raising. Receive several emails stating it overdue and it's not. Call to cancel and removed my credit card. And what happen next my credit was charged and my information was back in McAfee profile. I removed my payment from the profile. Call the credit card company to remove the charges. Mcafee called to get the payment on again. This is all done a month before it was due. But Mcafee said the payment was due which is False Statement. I see why this company was being processed in the courts.
I typically don’t leave bad reviews for anywhere but considering they have nowhere on their website to contact someone, here I am. I have been a Mcafee customer for a little over a year. The software constantly changes my search engine to yahoo and honestly I feel like my laptop is extremely slow since downloading. Last week I received an email that I was charged my yearly fee of 127.48, that I had honestly completely forgotten was on auto renewal. I immediately called customer service because the receipt said I could get a refund within 60 days. The woman I talked to said that the payment hadn’t gone through yet and I would have to call back because there was nothing she could do. I waited until the money was taken out of my account and called again.
Immediately upon answering the phone, the person I talked to was extremely rude. I said I needed to request a refund and he told me “okay well that’s a really long process you know” and under his breath kept saying “Jesus Christ” throughout the entire phone call. He then was arguing with me that I only got charged $40 and there was nothing saying that I got charged the other amount. I requested to speak with a supervisor and he told me they wouldn’t be able to tell me anything different. Only giving 2 stars instead of 1 because he finally transferred me to someone else who was able to help and cancel my payment.
Absolutely awful, do not buy this protection please! If you want to cancel it ever, it is not just a simple cancel, it is a whole long phone call process, with a bunch of support staff that can't even speak English properly, it was an awful long and grueling experience to cancel, they are weird with your money and terrible at treating customers, save your money. Buy another protection plan that lets you if you ever need cancel the subscription easier.
Overall it's a decent anti-virus software as long as you keep it updated which means you have to pay for it. Don't try to do all the free trials in the world with it, you'll just wind up hating it. If you're legit looking for a software that is decent priced and works well, well here I am
My problem with McAfee is that they continually change my default search engine to Yahoo. It is time consuming. I have to go and delete them and when I close the browser or restart my computer it's back. I called them for a refund, not much, just 40 bucks for two years and everything else about them is great. I trust them, but if you cannot allow me to turn this off, then I do not want the service. They say it has been more than 30 days so they cannot give it back. I tell them I want a supervisor. They tell me one isn't available. They say one will call me back in 48 hours, I say, "No, I'll wait." Told them to hurry, because as I wait I am writing this review. I will continue to write a review as long as I wait on hold. This is review number 2. Been on the phone for 16 min 49 seconds.
Purchased product on 1/31/2021 and found out week of June 7, when contacted their "customer service" that the software was NEVER installed after one hour on the phone with service. Was advised that request needed to be "scaled" so in a call for over 2 hours on 7/22/2021 spoke with somebody else who tried unsuccessfully to install software and was told my ops system is corrupt. Asked for a refund since software was never installed, spoke with Rodora who told me nothing can be done because product was purchased in Jan 2021 that the only thing she could do was stop "automatic renewal" which I NEVER agreed to.
McAfee Company Information
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- 2821 Mission College Blvd.
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- United States
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