McAfee Reviews

I was charged for a McAfee subscription twice after receiving a confirmation email that auto renewal was canceled. I was refunded but it was an unpleasant experience dealing with the chat reps as had had to essentially beg them to stop upselling me can cancel my subscription. I am afraid that it may happen again as I could not get the rep to confirm that this would not happen again. The chat rep was also unable to delete my billing information. I attempted to remove all billing information from my account but could not save the changes. Beware this is not a company you should consider doing business with.

I have been a McAfee customer for years with no complaints. I was recently a victim of malware and dealing with the consequences. McAfee provided recommendations to protect myself but their coverage failed.

Terrible, unethical and ineffective. Got free coverage with new laptop, never gave them any banking info, yet they took upon themselves to unconsentingly use information from my laptop purchase to renew me for another year. Made me jump through hoops to reverse it and now, after uninstalling and removing them from computer, I am still getting notifications trying to pressure me into rejoining. And they want me to download another one of their products to stop it from happening.

An adequate anti-virus program, have not had any virus problems. Downside: As many others have noted, their constant pop-ups are an irritation and a time-waster.

I believe this is ran by bunch of liberals as they removed the option where I can turn off their pop-ups. If this is not changed by the time my subscription runs out, I will go somewhere else and I'm not alone on this. Maybe the Beekeeper needs to be sent in!

I would give it a negative 10 if I could. Even after cancelling it will continue to slow down your pc. A red screen will pop up saying that you have to delete it from your pc and it will freeze with the red screen and you'll have to restart it and hit for the best. I did delete it from pc and I'm still getting a pop up box with the done box already lit up. I will have to hover over the real bear for several minutes until it poops up so I can get a red x to exit out. I believe they've put a virus in their software that slows down your pc when you cancel and delete.

Absolutely crap, I had the pro protection $214. It do anything they said. I got pics of its lack of effectiveness. When I called I got a song and dance why it’s possibly not working correctly! They did not refund me any amount for the two months of headaches!

It took support 90 minutes to stop the pop up advertising that occurs 3x per minute. Eventually I wanted and was send an email for me to purchase a subscription. After following instructions, I could not log-in. Chat responded that I had to phone in. I called 3 times and each time a support person hung up on me.

I reformatted my hard drive without removing the software. I contacted customer service as mentioned on their website for assistance in removing. The agent (only shows “agent” in the chat) wanted to argue with me stating that I can remove the device on my own even after I copied and pasted where it says on their website that we cannot remove the device on our own. Eventually the agent removed the device. Perhaps a learning opportunity here versus an agent that wants to argue with a customer regarding an issue that they’ve not trained on would be helpful.

McAfee came preinstalled on my PC and my laptop. I already have an antivirus subscription that I'm happy with, so I "uninstalled" McAfee. I could not remove the folders from either and continuously got license renewal popups. I tried the removal tool on their website to no effect. I finally tried a third-party erasure program which got rid of the folders and seemingly the popups on the PC. The popups still show up continuously on the laptop though. I'm annoyed enough that if McAfee was the cheapest & best program, I'd still never recommend or use it.

McAfee is good but I get constant requests to upgrade to eliminate different problems. They are always asking me to upgrade in their pop-ups. I do an automatic scan but to repair (I only had my computer one week) over one thousand problems I need to upgrade my package for $35 plus. I thought all of that was part of my original package, nope. All in all I am happy so far. I just wish the pop-ups to upgrade would stop.

I am writing this review due to the instant pop ups I never asked for. Once every few hours or sometimes every few minutes I will get constant popup ads that will not let me exit easily. These pop ups have probably wasted an hour of my life in total in the past few weeks due to how hard it is to get out of it and go back to what I was doing. It could take up to several minutes to get rid of pop up. I wouldn't have left any review, but now I am writing it out of spite. I don't care how good your system or app is, now I will never use it it due to how much this company has wasted my time.

Recently I needed to install adobe reader. Somehow Mcafee got installed. Now I am going through so much trouble to uninstall it. What a waste of time. This crap should be illegal. Totally unethical way of doing business.

Trash. Alerts you almost every hour with some new scheme to change your browser settings, add features, pay more money. It drives me crazy every time I get a new computer with Windows and have to uninstall it to stop bothering me.

I no longer have a PC, for which I subscribed to Mcafee protection, but Mcafee won't refund me the Total Protection ($114.47) or the PC Optimizer ($68.89) for a non-existing computer. I have used them for about 15 years, but that means nothing to them. It is a scam, that I will have to dispute through my bank and they eventually will have to refund me my money (or at least the difference for the unused [90%?] portion). It does not make sense: They get the bad publicity, have to deal with my bank, and eventually will have to pay. Stupid?

It never really did much for me besides delete safe files I had and stop me from running them, as well as constantly giving me pop-ups saying to renew my plan in like half a year. These pop-ups were every single time I opened my computer.

I purchased a two-year McAfee subscription for $87.07 to cover five devices. Unfortunately, the product failed to protect my computer, which was less than a year old, and we were infected with a Trojan Horse that caused serious damage. When I contacted McAfee for a refund, they refused, citing their 60-day return policy. To make matters worse, they also canceled my subscription and removed my access to the service I had already paid for. I purchased the subscription in September 2024, and McAfee canceled it in January 2025 — less than five months of service out of the two years I paid for. In short, they kept my money and took away the product. This is an unethical and unacceptable business practice that borders on theft. Horrible company — DO NOT buy McAfee!

With pop-ups with red letters and exclamation points, McAfee appears to be trying to frighten me into renewing my subscription well in advance. If I have 18 days to go before it expires, as I have been warned, it's hardly an emergency for me. I could renew online in ten minutes or less if I wanted to. And I'm a grownup who keeps a calendar, so yes, somehow I manage to pay my other bills on time so the McAfee renewal charge would be no different for me.

In 2024 McAfee process an auto renewal, upon downloading I immediately began to have re-occurring, constant pop-ups. McAfee Customer service referred me to a technician who walked me though removing their program from my computer. At that time, I requested a refund and to discontinue of the service (no refund). 2025 they sent a confirmation of auto renewal at $288, I responded that I did want the service, and if they processed the charge, I would ask credit card to deny. Following customer service guidelines, I logged into my account (that I thought I didn't have). Turned OFF auto renewal within the 30-day window. Filed a dispute with my credit card. Credit Card removed the charge but has now been added back. McAfee should have refunded since I followed their instructions to cancel. I now have a new program protecting my computer(s) but am out $288.

Absolute garbage. I couldn't get rid of it and in one hour I received over 200 pop ups that continued to spam my Google Chrome for over an hour. One of the choices was renew or scan now, even after I removed all traces of their product. I eventually had to install a special removal tool from their website, which to me proves they are a complete scam. Why would they need a special remove tool if when you deleted their product and deleted the Chrome extension, it was truly gone.

I am extremely disappointed with McAfee corporate’s tactics—automatically charging my credit card for $178.49 (CAD) and auto-renewing my account without my consent. This is unethical, and it should be illegal with serious penalties. It is unacceptable that I had to phone in, request a credit, rebook at the correct price of $29.99 + GST (CAD), and ask them to manually turn off the auto-renew feature because I cannot find this option anywhere on my account page.

Overall, I feel like this product is a scam because when I use it my internet became slow and then the WHOLE entire time I keep getting popping ad to scan my computer and then when I scan it, I'm expected to pay for another tool which I thought that I spent so much money on this that I should already have everything but NOPE. I keep getting these pop up telling me to buy the extra stuff. So I am so glad that my subscription is over and that I finally able to undownload this out of my computer.

Very annoying popups. Beware of the renewal date changing. They moved my renewal date to one month earlier on renewal, so it was only an 11-month subscription, not one year. Their main focus is on refining their predatory practices.

This is the most corrupt business I have ever dealt with. They sneak their product onto your computer then bombard you with pop ups trying to get you to purchase their program and make it impossible to get rid of these popups. I even contacted them and still couldn't get rid of them. I don't think a company could be more shady than this!

Not sure how many of you have tried uninstalling McAfee products. It's a pain in the butt. Not sure what McAfee gets by annoying users and ruining their time on the screen. It's so shameless and sticky that, it would get removed using the Window 'uninstall' prompts and even when you use McAfee's own software removal utility, it come back and haunts you taking over the entire screen. Would be interesting to know how much revenue it makes by fleecing people to sign up this way. Hoping this reaches consumers and their senior management so that they stop piling on!

I was overcharged last your for my renewal. I noticed the overcharge and reached out to them and told them I only have 2 devices. They gave me a partial refund. This year on my auto renewal, they overcharged me again, $150. This is for 50 devices!! I called them and they won't refund because I noticed it after 3 months. I never authorized this amount and they didn't bother to revise last year's mistake. They overcharge and customer service is terrible.

I was sneaky charged for 6 years by MCafee for the service that never received. Never used their services. It’s scam to steal your money. I purchased their service in 2020 and as a result my HP laptop is gone… they didn’t protect my laptop… never gained access to it again. But each year once a year they just charged me for 96.00+ dollars annually once a year, easy to not notice! Just shameful!!!!

McAfee relies on the ignorance of the user to continue to charge people for their unnecessary service. We purchased a laptop last year with a one year trial for their Antivirus and in that year I have received countless pop-ups claiming that my computer was at risk of viruses and malware. Even though they are the service that is supposed to protect your PC from these issues. They use “scareware” (like the pop ups) to constantly remind you that unless you have their service (which we did) your computer will be infected. They also make you jump through hoops to get a refund for their unauthorized subscription. My advice is stay far away from this company. Even if you have auto renewal set to “OFF” they will charge you because just having their program installed on your PC (with over a month to go on the trial) is apparently all they need to claim that you authorize auto renewal. Uninstall immediately!!!!

Bad system, although you already have purchased coverage, they still harass you as if you don't. Interrupt you while you are on your PC, stating that you don't have coverage (protection) and email you frequently. Updating doesn't help, minutes later there is a warning that it didn't update and that you don't have protection. Trying to sell you services you can't use, as if you would buy more from them, considering how bad their current service is. Customer service is of no use.

McAfee auto-renewed my subscription without consent. When I tried to cancel, I found no clear option. Support doesn't reply to emails. Accessing my account or help articles leads to an "Access Denied" error. The system seems designed to make unsubscribing and getting support as difficult as possible. Even basic account access is blocked. This experience shows a lack of transparency and customer care.

My computer cont'd to get pop-up windows that claimed my computer had viruses (did not) and the Trojan virus (did not) just to get me to click on renew. DISGUSTING. I will never use this program EVER.

Do not recommend for iPhones for sure. Had it for 60 days then it went rogue and even though I had great wifi. It froze me out and Vp would not turn off. Was very frustrating so when I got ahold of tech and had them remove McAfee completely from my phone I was fine but they refuse to refund my money and I bought the expensive plan so do yourself a favour and don’t not buy or use McAfee. They suck.

I used McAfee for a few years and continually charged more each year. I found another company for antivirus protection. Tried to cancel and they called and offered a much better deal. After telling them just to return my money which they finally did. After a few days and after I had removed their software from my computer, I started getting popups from McAfee saying I'm not protected. These popups have continued and it is a pain. How do I get rid of McAfee completely?

I pay $149 a year and I'm not sure what it covers because when I run a scan there's register problems and junk that needs to be removed but I need to pay another $40 or $30 to clean it up. Seems like the original Mcafee I purchased covered this cleanup.

Buyer beware. This company operates shadily, they hide behind the internet w/ the promise of integrity and will steal your money. They automatically renewed a software program without letting me know a year ago that the program was automatically renewed, it was not in writing when I thought it was buying something to protect my program (original purchase didn't call it an automatic renewal like this years debit does; indicating to me, that this company continually acts with Dishonesty) instead what I bought was something that kept my computer from running regularly there was no accountability with them. I have requested a refund for this year and got told I couldn't have it. And as a result of them pulling out money without authority to do so this year they have caused me to overdraft my bank account - if this company had integrity they would refund my unauthorized stolen payment for unwanted services and double that refund to cover what they have cost me in excess!! Wouldn't recommend ever not even to my worst enemy. The BBB needs to shut this corporation down!!!

Right upfront I love McAfee, been using it for years and it has done great protection for my PC. But today I got my first bad experience with customer service. I had gotten a pop-up while on my McAfee program to purchase the McAfee Anti-tracker. Thinking this would supplement what I already had on my McAfee Ultimate-Individual, I subscribed to it. I could not log into it because the 6 digit number they sent me kept showing up as wrong number. I wasted an hour trying over and over again, with the same results.

McAfee will not let me cancel my subscription.And keeps charging me a hundred and six dollars every year. I called customer service and they would not let me cancel. And the only option they gave me was was to charge me another hundred dollars to stop auto renew. I cannot cancel my subscription. My credit card company has the website blocked. But I have to do that that every year on January first in dispute charge. The subscriptions are for computer and a tablet that I do not use anymore. They're old and broken. I'm still being charged for virus software computers that are no longer in use. I wish I could give zero stars but it doesn't give that option. They wouldn't even send me a email of subscription cancellation.

I have used McAfee for a while. I use it on my personal laptop and I also have the the McAfee app on my cell phone. I have the McAfee LiveSafe for three devices, and my wife and daughter have the app on their phones. The VPN, when I turn it on for my phone and laptop, a lot of websites will not connect. The websites that I access on a normal basis, usually will not connect. The websites are trusted sites, so I would expect they connect when I have my VPN on. Overall, I am a creature of habit, and I have not had any issues with McAfee, but I would like the ability to connect with websites, with my VPN on.

I had this subscription for several years. I decided to cancel it because the VPN prevented my iPad from accessing the Internet. This week, I canceled my annual subscription, which was up for renewal this April 2025. McAfee decided to proceed with charging me the annual subscription today. My credit card company suspected it was a fraudulent purchase and alerted me to the charge. I told them I did not authorize the purchase. They cancelled the charge. This is a fraudulent practice. I'll never return to McAfee as a customer.

McAfee's aggressive and intrusive nature leads me to uninstall it immediately upon acquiring a new Windows PC. I prefer the reliability and less obtrusive functionality of Windows Defender. I find McAfee's behavior suggests an attempt to exert excessive control over the user's system.