Intuit TurboTax Reviews

I have filed with TurboTax for 3 years. Had no issues until this year. The software is buggy. Kept giving me errors that boxes were unchecked. But what one should really know is they hired a third party bank called TPG Santa Barbara to receive your refund BEFORE it direct deposits to your personal bank account. TPG gets paid first, then they send it to you. In my case, I elected direct deposit. When IRS released my refund, it went to TPG first, they held it for 2 days, took out the fees, and claimed they sent it back to IRS. IRS can’t verify this until after 21 days of the date the return was accepted. So I haven’t any clue were my refund is, but it’s definitely not in my bank account. This company is a scam. And if you try to contact the TPG Santa Barbara bank, good luck. You will get no live person, all prompts. Turbo tax customer representatives won’t help you either. Please stay away from turbo tax!

We're unhappy with the changes in TurboTax over the past couple of years. We've been using it for over a decade and have noticed that it's gotten more expensive and requires more work. This year, there were a lot of places where we had to check and manually input information - the program either couldn't import the forms or hadn't downloaded it from the attached accounts correctly or imported it from last year. We thought it would be easier and allow us to compare vs. previous years, but TurboTax has become less user-friendly and less useful. Bottom line: more expensive and more work. We will look for other programs next year.

I have used downloaded Turbotax products for filing S corp and 1040 returns for many years. In past years, if I tried to change an entry in a form and the entry was transferred from a previous entry on another form, a message would ask if I wanted to go the source form to change my entry. This year, in many instances, I have tried to change an entry on a form, no link to the source of the entry appears, and I just cannot make the change unless I spend significant time searching for the source of the entry or override the entry (and Turbotax will not let you e-file a return containing any overrides). This wasted a lot of my time searching for the source of the entry and was a significant decline in the quality of Turbotax Premier.

I have used Turbo Tax for years and it has been a breeze but this year, my husband and I decided to use the Visa Debit Card and it has been a mess. Per the IRS, the money was sent to the account provided to us through Turbo Tax and we still have not received our money. Turbo's website says they don't have any information and their customer service is not reachable. IRS can't do anything until after March 2. Never had this problem until we decided to use the Turbo Visa Debit Card. This is so crazy!! If I would have used my personal checking account, I would have received the funds 2 days early. Never again will we use this service. A HOT MESS!!!

I used the TurboTax home and business for several years and had no problem. Four weeks ago, I file taxes with two states, California and Wisconsin. When I noticed the error messages: saying some pages are not approved for filing, I called the help. Wasted an hour until she fixed it that I could continue filing my taxes. Make it short. I got my $6500 refunds from the federal, $1818 from California, and I was expecting $2967 from Wisconsin, but I only received $724.

I used TurboTax for the first time this year. Liked the convenience of being able to do my taxes from home but I believe that they are using an outside company now. Supposedly a CPA reviewed my tax paperwork before it was submitted, but there was an error on my state taxes. I received a letter from the IRS to fix it, finally got a refund of less than TurboTax had determined. Also I called the IRS today about my federal return. My paperwork is in the error dept. They are going to fix my return before I get a refund. Don't know what my refund will be now. Not sure that I will use them again. Not sure that I will use them again next year.

I have filed my taxes with TurboTax for 5 years and I haven't had any problems until now. Apparently turbotax has hired a third party company and they hold your money for 1-2 days so they can get their money and then they release it to you. Is this even legal? I won't be using turbotax ever again!!

USE TURBOTAX AT YOUR OWN RISK!4 I've been using TurboTax for many years (since 1995), and have had no problems. However, this year I find it very buggy and it has an error which I think might cause my return to be REJECTED. Start with the bugs: On a summary page, it says I had paid $808 in taxes from W2's, when in fact I had only paid $104. I have no idea where TurboTax got the 808 dollars from. I spent a lot of time going back through the questions and input to make sure I hadn't incorrectly entered anything. I hadn't. Unfortunately, TurboTax won't let you preview the actual IRS forms it is filling out until you pay for the program. In prior versions, you were allowed to preview the forms to see what was actually going in the forms, which was a great way to check for accuracy. Now you can't look at the forms until you pay for the program. At the end, TurboTax only entered $104, but it cost me time and aggravation to verify.

Filed taxes in late Jan. Had no option to have refund deposited into my bank account. Had to get prepaid card. I never received the card! My money was deposited on Tuesday. They said they are expediting me the card for 15 dollars. Still no tracking number. Sure took the fee though! I am completely disgusted. If I don't have card by Friday I filing an official complaint to consumer affairs and Irs! Never ever again!

Tax return held-up 8 weeks due to form error. Filed my taxes using TurboTax. When I tried to submit, Turbotax stopped me and said a specific form wasn't available until 1/29/2020. On 1/29/2020, I went in and attempted to submit my taxes again. This time it allowed me to submit, which lead me to believe the form was updated and available on the date they specified it would be.

I have been using Turbotax for a while and swallowed the ever increasing costs. However, after this tax season, I am never coming back. I plugged in all the information. paid the insane bill, got confirmation.... only to receive a letter yesterday from the IRS saying that my return was rejected. Why? Apparently, Turbotax forgot to program in the very routine Form 8962 this year. Now, massive number of customers now have to fill out that form and mail it in missing paperwork and hopefully get my money 6 to 8 weeks late due to their absurd incompetence.

The TurboTax Visa Debit Card is the worst card. They randomly take a few dollars off my card. There is not a proper Customer Support number. I was on hold 45 minutes before I hung up to dispute their extra charges and no one answered.

I have filed taxes TurboTax 2020. I asked for my taxes to go tubo tax card, never received any card. Contacted customer service 1-888-285-4169, there no live person ask for card, that never received. Went to their app to request card. Also couldn't customer service. This Tubo Tax Intuit scam, don't do any business with them. Still haven't received my card. Been more 20 days. COULDN'T GET MY CARD. BAD CUSTOMER SERVICE. INTUIT TUBO TAX. Also when contact customer service 18882854169 ask for card number, never received couldn't get customer service request my card. Please be cautions when filing taxes tubo tax.

Bought the desktop version Deluxe for 2019 taxes. The IRS has updated form 5695 and TurboTax hasn't. The auto attendant claims I am using the free version and need to pay $30 to get help. They have chat or email submission for help without the additional payment. I can go to a tax preparer and get my taxes done for less than what they want. Turbo Tax, which I have used before, is no longer even in the running for "good deal" product.

I have been a TurboTax user for 20+ years, no more. This year I twice tried to E File (after passing internal Audit). Both times TurboTax requested payments for (2 state filings more on this later) and I paid. Then TurboTax audited my return again and found errors it asked me to fix, which I did. Next TurboTax audited my return and said I did not fix, this loop caused me to paper file. I have left messages twice with TurboTax help and received no TurboTax response. I have reported this fraud to my State Attorney General and credit card company. Until this year, TurboTax gave one free state E File return, now it makes you pay. Last time. BYE BYE!

Tried filing my taxes here. I get all the way to the end, and boom, I have to pay $120 in fees. It charged me for filing state taxes, and because I filed a 1099 I was required to buy their “premium” service. What a dishonest slimy company.

I have been purchasing TurboTax Deluxe for years, and for years the Deluxe version included one free state download. This year they changed it but the labels are significantly smaller and of course does not highlight the fact that it does not include the state download which costs $40 more. This year they introduced a Premier version that include the free state download. Intuit should have labeled their Deluxe version properly to avoid people needing to buy two products instead of one and alas, the second one at regular price. For my part, Intuit can forget about my money; I will not buy their tax product ever again.

I have loved the convenience and ease of doing my own taxes with TurboTax over the past 5+ years. However, I grew to realize that, with my complicated tax situation, rental properties and owning my own business, there were important things TurboTax was missing or failing to guide me on, which led to $10,000 of tax overpayment over the course of 2 years. I ended up going to an accountant who amended the returns and got me $10,000 of refunds. I think it is great for people with simple, straightforward tax situations. For anything remotely complicated, go to a human accountant and save yourself a lot of trouble later.

I've used TurboTax for about 10 years now. While filing for my 2019 taxes I realized there was an issue with the filing for 2018 (had filed in 3 states and just needed to make a small adjustment-nothing too complicated). In order to amend my taxes, according to Intuit, I need Microsoft. Inconvenient but no problem. I partitioned the mac to download the Microsoft application.

I've used Turbotax for years. This year had major issues. Entered income and after several entries of 1099 r statements, the tax refund went from about $4000 to 325,000 OWED (more than my taxable income). Reviewed my income and all was right, so deleted the latest income that may have caused the issue (non-taxable 401K distribution to an IRA (g was checked). When re-entered, refund changed from owed to 3.2+million in a refund. How crazy it that!!!

I've used TurboTax Freedom Edition for over 4 yrs. I use it for myself personally and I use it to help the priests and religious file their taxes. The 1st year I used it, it was a breeze. No problems filing for anyone (5 filers total). The 2nd year I used it, (5 filers total) the TurboTax program had a glitch in the calculation of the priests' housing allowance. It took several hours of being punted from one "expert" to another before they were able to see where the calculation problem was and help me to fix it. But it was fixed. The 3rd year I used it, no problem what-so-ever (5 filers total).

In general, Turbotax is very easy to use, great UI and free (at least it was). I had 3 W2 forms and a couple of 1099. Seems pretty simple, but this year TT wanted me to upgrade to Deluxe version for 80$. I was able to file my tax via Credit Karma with the same refund, but for free.

I have been using TurboTax for seven years. This year my tax returns were not accepted by state or federal because the AGI from last year was not correct. The information is correct since I did my taxes with them last year. So now I have to mail my return and there is nobody to discuss this with unless I want to pay more. I'm never using TurboTax again.

I have been using TurboTax for almost 10 years now. First of all it has never been free. Second of all I was charged an additional $10.00 fee this year that wasn't included in the $230. fees that I agreed to. They said my bank charged me the $10.00. I called my bank. They advised they had never charged me $10.00 so It looks like turbotax is becoming a little scammy. I will for sure be using a different method for filing my taxes next year.

I filed my tax by using CD/Download 10 days ago, and yesterday I received my returns. I found out that my federal return was deducted $61.23 by TurboTax, because I chose using my refund to pay for the E-filing fee! This is ridiculous to me, because when I went through all the steps to the end, it only showed that if I would like to choose e-filing my state tax, there will be $19.99 charge. And then I saw there were two options, one was for paying with credit/debit card, and the other one was for direct deducting from the returns. When I clicked on the credit card option, the price jumped up to $24.99! So I was like: Oh, it must be cheaper if I choose direct deducting from the returns then. And then I picked the second option! I didn't see the price changed to $61.23! So I thought it should be $19.99 just like what it said at the first place!

Turbo Tax forwarded my federal taxes without a problem. I did pay the $19.99 fee (plus tax) to have them also submit my state taxes. However after I paid the fee, the program kept telling me to update the Turbo Tax program. I had to update their program before my state taxes would be submitted. I am NOT a computer guy, but after several tries to update the program, I gave up. Went to the post office and mailed the forms. Obviously if I knew there were problems with their program, I would not have purchase the extra service. Not only frustrated, but I am Out The $$$. I will never do that again, and I should have been alerted of this situation before I bought into this service. BEWARE FOLKS!

I have been a customer of TurboTax online edition for years, but no longer. I couldn't transmit my federal or Michigan taxes. I called more than once and talked to staff, that I felt I knew more than they did. I found a solution for federal by looking in the turbo tax community. Still unable to send Michigan, so will mail it in. Turbo tax charged me 19.99 to e-file my state tax and will not refund me. I was charged for a service that I did not receive. NEVER AGAIN!!!!

I’ve used H&R Block for about 15 years and watched their rates increase. I decided to try TurboTax since the advertising stated it’s free and intuitive. It was pretty easy to navigate, but I notice the payment options kept popping up throughout the process. By the end it had charged me $120 and I never checked any of those boxes. I was super pissed and called turbotax to dispute the payment. It’s still pending. I would honestly say turbotax is a scam and there should be a class action lawsuit with the hidden fees. I will never use it again.

I chose to file with TurboTax because of positive reviews, but I will never use them again. I filed my 2019 taxes through their online service (about $150), and received a prompt that my federal and state returns had been accepted in January 2020, and that my tax refund would be issued in ~21 days. 4 weeks later, I received a letter from the IRS with requests for forms that were missing from my return. The letter said that once received, they would issue my return within an additional 6-8 weeks. I was eligible to do my taxes for free but wanted to avoid this kind of scare. When I reached out to turbo tax, they were impossible to contact via phone and were short and unhelpful (gave me the runaround and then just cut me off), through their "chat with an expert" option. Total rip off. Go somewhere else.

I've been filing with Turbo Tax for years now. 2020 has been so hard for me single senior who has hardly nothing even to eat. I'm waiting for my taxes like it's a donation when I earned that money many days at work, overnight shift, being made fun of at work and enduring stress. Every check I paid into my taxes but no answer yet on when my earn money will get back to my account bars disappears and now just still since 27 said we are processing and turbo has a bar still up half way but gave me the 17. I'm broke. I'm almost homeless. I'm tired turbo. You don't want to go to hell do the right thing.

This company every year has taken more and more from me the more and more I have used them. This year will DEFINITELY be the final year of using this service, when I used it for 6 years now! It told me I had to use the premium upgrade to file my cryptocurrency transactions which I figured would be fair. It charged 70 as stated, and apparently it cost 40 to file state taxes when it originally stated it would be free with federal. I couldn't opt out of doing my state taxes, and didn't give me an approval on the additional 40 dollars, just put it as a charge.

I submitted for account recovery a week ago and after no resolution I called to find out the ticket was half-completed and closed. I was instructed to fill out the form again and resubmit, then call back after a few days. I called today and was hung up on while on hold. The answering system then refused to connect me to an agent and hung up on me. This company clearly does not value their clients and I will be taking my business elsewhere.

The customer service to Turbo Tax is no help at all. They told me I need me I need to sign a form. Mind you they never sent me the form. Told me they emailed me the form and I still never got it. I will never file with turbo tax again. They give you the runaround. I had to call them the twice cause they couldn't transfer a call. They said I would receive my taxes the 5th of Feb. It is now the 17th and still nothing. I would not recommend turbo tax to anyone filing taxes unless you wanna get the runaround. You ask them a question and they don't know the answer. You're a tax company for hell sake. How do you not know the answer to a tax question.

1-Don't use Turbo Tax if you intend to file for the Foreign Earned Income Exclusion (FEIE). Their system has lots of glitches if you try to use this for FEIE. I would not recommend it. The system kept telling me I hadn't started the section even though I had fully completed it. It also repeatedly entered incorrect information on my Form 2555 for the FEIE. I had to contact more than 6 representatives to deal with one data entry point. They each gave contradictory responses of what they could see on the form (which you can't see until you pay them.) Turbo Tax also doesn't seem to know how to account for the FEIE Bona fide resident test.

I tried to renew my registration online & It somehow took $108.55 FIVE times!! However all transactions were only in my pending folder & I had to go to the DMV & pay in person. When I called the card they told me 10days.. Well it's been 18 days & nothing!!! I am now being told it will be March before my pending transactions are FINALLY CLEARED!! What your card company is doing is illegal!! 7-10days is protocol - not 40days!! SMH. NEVER AGAIN!! REPORTING THIS COMPANY TO THE IRS!

I have been filing with Turbotax for over 6 years and have always been pleased. I decided to try the advance and was approved for $500. OK thanks. I never received my card. I called Visa and they insisted to send me another and I still have yet to receive the card. They disabled the virtual card when sending a new one. Now my refund is sitting there and I have no access to it. I don't know what to do now. This is horrible. You can't talk to Turbo tax about the account and the card. People are all outsourced reading from a script. I will never again use this card. Thinking about switching to another software altogether.

Turbo Tax has been my go-to, but since I moved I realized the intuitiveness is only based on previous tax years (in a different State). I had a tax bill of of over $5000 when in reality it was $20, (because turbo tax did not use the common State deductions (but asked about the license registration fees). The addition was incorrect, and the taxable amount of Social Security did not make sense. My return looked like a child did it. Unfortunately, I sent it without reviewing it (stupid, I know). I sent amended returns the next day - overnight mail. Turbo Tax refuses to refund the fee.

Never again. This card is great for people who don't have a bank account but to force people have that as an only option is ridiculous and leaves room for error. I've been using Turbotax for like 17 years and I'm seriously reconsidering. Considering other options. Epic fail.

I received a prepaid card that I can’t even activate. Every time I try to activate it say “we are experiencing technical problems”. This have been going on for 2 weeks. I called customer service and they said I need to contact JP Morgan bank and that’s all she could tell me.

I used to love filing with this company. However, the last few years have been so frustrating. I've stayed with them because they have my data but next year I'm changing. Why? 1. You CAN'T file for free. Very few people qualify for this. 2. After you have already input tons of info/spent time you are FORCED TO UPGRADE and pay $. 3. Can't E-File unless you do PREMIUM. It ends up being so expensive and frustrating. I will be giving H&R Block my business next year.

I had two major problems with Turbo Tax this year. The first concerns form 2210 which is used to calculate an underpayment penalty. The required input from Turbo Tax to fill out this form was difficult to understand. It kept taking me directly to this tax form with requests like - fill out line 10B, fill out line 15. I had no idea what I was doing. Since I put in so much time and effort doing my taxes this year, I just deleted this form and had turbo Tax allocate my earnings and withholding evenly through out the year (and bite the bullet) and just pay a tax penalty despite over withholding through out the year.

Should have been able to file for free. Then told I must upgrade ($40) for my federal taxes to file. Then when it's time to pay, charge is now $120 and I cannot go back and change it. Customer service said they can't help. I'll never use TurboTax again.

This was my first and last time using TurboTax. I was charged $257 to e-file standard,$120 to prepare and $137 to deduct the fee from the refund. After I filed I realized there was suppose to be an average fee of $37 for deducting the fee. I contacted them and was told the fees differ. Out of $1215 I will receive $934 and it will not be within 21 days but 6 wks. I could have gone to my local bank and filed for free and mailed the return had I known it would take 4-6 wks anyway. Totally disappointed and will never ever use them again.

TurboTax free filing is a scam. You put in all your info and then they tell you to UPGRADE and pay the fee. And, of course, they don't save all your docs unless you pay. This is the second year I have been duped. It's my own fault. Never again.

I used Turbotax free online to do my taxes last year- and everything went great. My cost was zero as promised. I looked forward to using it again this year and doing my taxes for free. My financial situation was unchanged from 2018 to 2019. When I got to the end of the return process with Turbotax THIS year however, the program said I was REQUIRED to upgrade to Turbotax paid version for $40 to continue. Couldn't complete my returns unless I paid. I was supposed to get back over $900, so I relented and foolishly upgraded. The next thing I saw was Turbotax saying "put your wallet away, we'll take our fee (singular- one fee) directly out of your federal return). I didn't see the harm, safer than entering my credit card info online- so I agreed.

Let me start from the beginning, I filed my taxes and decided to do the little advancement. I got temp card and got a Uhaul to complete my move. They did a $99.96 hold on my card after doing a hold for the actual truck itself. Well, after returning the truck, the hold for the actual purchase came out, which was fine. But it has been almost 2 weeks and the $99 charge that was held AFTER I returned the truck has not dropped off. When calling customer service, they tell me it can take until APRIL 7TH, for the pending transaction to finally post. My return will be in before the other transaction posted. This has put my in a huge bind as I am left with nothing after my move. The rep was very rude. I rather put my funds on a Walmart card before dealing with these people again. In the fine print, it said the pending transaction should post AFTER items were returned. DON'T DO IT!! Better yet, don't rent a car or anything using this card!

Unfortunately, I used this software for many years and came to the conclusion that I just wasted my money as TurboTax software is inaccurate with huge flaws and their customer service is poor. I do not suggest you use it at all.

I could not add some of the rebates that I qualified for unless I upgraded to the deluxe version. It would not let me get the refund for the 1098t form for my college expenses. Once I upgraded, I found the wording for bundling the State and Federal taxes confusing - it made it sound like it was a part of the 40$ deal but it was actually an extra 40$. Then when I went to pay for the service, I noticed an extra 40$ on top of the 80$ from the "bundling" fee. This extra charge was for having them take payment for using their site out of my refund....

This is an honest review of their deplorable service. I had heard great things about how easy using their product was, so I thought I'd give it a shot. Please do not use this product, I do not want you do go through the headache I have endured. Please learn from my lesson and do not make the same mistake. They charged me $80 because they said one of the forms I needed to file required a higher package. I upgraded. Then they were going to charge me an additional $40 to take the deduction out of my refund. I decided to select "pay with card" instead.

I had a terrible experience with the TurboTax free edition. Their website is horrible. It kept losing my login information. I called the 888 number. I could not speak to anyone because that is the phone system is just as bad as website. Horrible. Customer service horrible.

Used TurboTax to submit my federal and state returns. I had nothing but problems submitting my return. The fist problem was that turbotax did not have a form associated with a 1099 available from the IRS so I could not e-file my return. I had to delete the 1099 from my tax return. Second, I contacted a support specialist who helped me get my returns filed. It took 40 minute or more for her to help me. Third, once a person finishes their return, they must make a purchase before they can review their return. In other words, I could not print out my state or federal return until I made a purchase.

I was caught by the advertisement too that you get the advance approved and get your money in an hour. That is a total lie. Since Jan 29 I still have not received my card and when I called they told me that they don’t handle debit cards. I should contact Green Dot for that with no apology whatsoever. If I read the review prior I would have gone to another company. Please read reviews before making a mistake with this company. All I know is will never use them again.

I have 37 years in the workforce and have never dealt with such incompetent staff in all of my 55 years! I spent 3 hours on the phone with this company to ensure they refunded the fee they charged my daughter in error. My daughter barely made $15K, her tax return is free or so they tout! Well get what, after all that time and literally 2 days on the phone with several "reps", I got a code, inserted the code, it zero'd out the charge, I file and yep, you guessed it, they charged my daughter almost $90. I am beside myself and very angry! Tried requesting a Supervisor with no success! Actually I think they all work from home! They should not be allowed to submit taxes to the IRS! They definitely are ripping off the consumer. Where is our protection and who can help their victims?

I E-filed my taxes online with TurboTax this year 2020. I applied for an advance loan and I got approved. The advance loan was one of the main reasons I chose to use turbo tax. I really liked that the advertisement stated If approved for the loan, it would be deposited on a debit card that would be mail out. What sealed the deal for me was being promised a virtual card I could use to make online purchases until my card arrived. Long story short, I got approved, got the link to my virtual card info, and it does not work.

TurboTax email said federal and state returns rejected. "We'll fix it." Going through pages it says IRS does not agree with my 2018 AGI. I rechecked a recalculation of my 2018 Agi as returned to me by IRS. My complaint is that I cannot communicate with a real person by phone or email. No numbers on website. Email from Turbotax are the usual "do not reply type (which I hate...only one way communication)."

Do not go by Turbo Tax's pre approval for refund advance when preparing your taxes thru them. I was pre-approved only to be denied for any refund advance at all. Would go somewhere else if you need the refund advance.

I tried to do my taxes return and got rejected and I want my money back cause I had to pay a unfair amount just to get rejected and I can't get my money back which is unfair. I would not do business with Turbotax ever. I know it was my fault for not filling some information correctly but I should be able to get a refund. I reached out to customer service and emails and just got the run around which was mentally exhausting.

I went onto this site to file my taxes. I declined the upgraded products and input my debit card information to pay $40 to file my state taxes forms. After I input the info and hit the submit button, the receipt said that I was charged $130. I immediately went back to the website and noticed I was charged for an upgraded service. I immediately contacted customer service and was put in contact with a rude girl. She stated that because I used their upgraded service last year, it was the service I would pay for this year. I explained that I did not accept the upgraded fee and the website should not have charged the extra money.

If you're thinking about applying for the advanced loan, don't waste your time. It's a joke. After they approve you for the loan when you go online to get a virtual card it will say, "Sorry we can't activate this. You have to wait 5 to 10 days for the card to come in the mail." The reality is if you have it go to your own account. Your state refund should get to you before 5 to 10 days not to mention an additional $39.00. A bunch of **!!!

I was charged for filing taxes through Turbotax, although I did not file them. On January 29th 2020 I was inputting information into turbotax. The website clearly states "start for free, pay when you file". I was under the impression that I could input all of my info and not be charged until I file, as is CLEARLY blasted all over the website. Upon submitting my bank account info I received a notification that I was charged $86.40. Nowhere was there a submit payment button or ANY notification that I was to be charged. I immediately called turbotax as soon as they opened and was told, "because you input your bank account, for you that was the end." I explained that it is clearly advertised "free to try, pay when you file" and that I had not filed. So in other words, I am being charged for a service I did not receive based on a misleading or outright lie of an advertisement.

I have been a user of the CD/Download ($$ PAID $$) Deluxe or Premier version since 1992 (began with floppy disc). This WILL be my last time to use TURBOTAX of any flavor. On Saturday (Feb 2) I filed my return and it was rejected by the IRS. Reason is: R0000-058-01 - An XML document that represents a binary attachment must have a valid reference to an attached file. <<< THIS IS A turbotax submit format error. It is NOTHING I DID. Going into the program, I get a "wait until Feb 6" until they fix it. WHAT CRAP! Every year it is something. Last straw. Good Bye.

TurboTax advertised “free tax filing” for both federal & state. We had one W-G2 of a small amount & because of this we were charged $120.00 to file our taxes. I call that “Bait & Switch”. Definitely not “free, free, free, free”.

I have always used Turbo Tax and have never had an issue. Well, besides the hidden charges. Last year, I made the mistake of having them take their fee out of my refund and additional $40 charge that you don’t see until the bitter end when the button has already been pressed. This year, I caught it before it happened, but couldn’t figure out how to get the charge off when I went to use my AMEX. I decided to chat with someone to help me. They helped me remove the additional $40 charge, then charged me $40 for helping me remove the charge. WHAT? Chatted with them today and was told there is no refund for the chat. I should have called for free....I’m sorry, I find their way of doing business just a bit sleazy. I’m sure they have made millions off consumers just like me unaware of the additional charges. I will find another way to do taxes from now on.

Been using Turbo for 7 years and last year was the LAST time ever. As many other saw, you enter all of your information including your student loan interest and mortgage interest only to find out they are charging you $114 plus state. I went ahead and did it last year, but swore TurboTax off for good after that. This year I used credit karma tax software and it was TRULY FREE. I got all of my money and wasn't charged a dime thank you credit karma tax!!! Screw you Turbo Tax and Intuit!!!

While filing to Turbo Tax "Free", I was forced into paying for Turbo Tax Deluxe and my state tax return. When I called the customer support line (waited for 30 mins the first time to only get hung up on. Called back right away and waited 25 mins - thankfully this rep was extremely helpful) the rep stated that I had to pay for the deluxe due to having student loans. Basically I am forced to pay for a "free" service because I couldn't pay for my schooling upfront. After further investigation the rep informed me that I also had to pay for the state tax return because it wasn't free with the deluxe version that I was forced into.

I have used TurboTax to file my taxes for eight years and never had to pay due to their military discount. Thanks for the memories. I was even told in the beginning of the process "don't worry, you won't be charged at the end." LIES. I take the time to fill in allll the required info then get to the end and am prompted to pay. When I contact their useless help center I'm informed I "should have" used their freedom edition or some crap. Why wasn't I informed before the painstaking process of entering my life financial history?! I wasn't about to relive that experience. I decided fine, just take the $40 fee out of my refund. But it wasn't just $40. They charged an extra $40 for a state filing when I live in an income free tax state and didn't even file a state return! Done with these crooks. I hope everyone reads this before they get ripped off.

I was accepted Monday, by Tuesday I had all the account information needed as well as the virtual debit card. Customer service has been no assistance. It was advertised that the card would be usable, that was a complete lie!!! My Chase account has been closed after they believed I was committing fraud when I transferred money with the account & routing number I was told to use. Amazon has completely closed my account as well. I got sent a card today & couldn’t even activate it since they decided to close the account & not tell me. This has been the worst advertisement ever & they have taken no accountability or ownership of their own problem. I have a job so money isn’t the issue. It’s the fact I have been repeatedly lied to. I will never file my taxes with Turbo nor request any type of advance or use GREEN DOT OR INTUIT for any financial matters!!!

TurboTax is a rip off. They say free for everything then they find a credit that you might qualify to get a few more dollars so of course you gonna want it so they force you to Upgrade and pay $40.00. Ok not too bad being that I'm getting extra money. Wrong!!.. When you get to the end it's $40.00 for Federal then another $40.00 for State.. Then another $40.00 to have it taken from your refund. Excuse me? Well I cancelled and went back to Express1040. Federal is free and State is $12.99 and they give you a 10% coupon. All together I paid less than $12.00.. Please be aware when using TurboTax.

They approve me for a advance on a turbo card. Then after I file I receive a email stating that I was not approved. Seems like some kind of scam to get people to use their green dot cards. I could have just used my bank as a direct deposit.

I am so frustrated with the outrageous bait and switch tactic. They say FREE, FREE, FREE through the entire filing process then at the end charge you $80 dollars and you cannot opt out as it says you are required. They know by then you just spent hours putting in all of your information and are unlikely to start over with another company. I have a autistic child and 2 others. Every penny counts as I do not even have the money to get him all the treatments he needs. I do not use any government assistance or help, my income is ALL I have and I count on my tax refund. For them to do something like this literally has me in tears.

I have been using Turbo Tax free online tax filing services for years. However, this year I have had major problems and they charged my card for tax preparation when I didn't even file with them. I have various retirement accounts with my previous job and current one, and this year I was able to receive a $21 credit. Turbo Tax's website stated that I needed to pay for the upgraded services of filing a 1044 form instead of my regular, free, 1040 form because of this. The charge for their upgraded services was $80 ($40 for federal and $40 for state).

I've paid TurboTax for years to help file my returns, including this year. Never again! I've spent more than a week waiting to efile only to get an error message every time. After finally getting on the phone with a representative I was told I'd have to wait a few days and try again. Then after a few days the same story. Yesterday I was told 3 different times by 3 different people and was eventually hung up on by the customer service agent when I asked her to clarify the contradictory information. I called again and asked for a supervisor, she actually called back about 2 hours later. She quickly told me she was trained on her first day to "never, ever give a refund." She told me the issue with e-filing is not their fault and I'd have to wait until the issue was resolved. She also told me the charge to my account was for the software use and not for the filing. My receipt states that e-filing is included as part of purchase.

I have used TurboTax in the past and loved how easy their program was to navigate through and make changes as needed. I decided to use them again this year because all I had was a W2 and one dependent. I never had to pay in the past unless I opted for the early refund loan. I ended up having to pay $180 this year, I also chose to get the debit card so that I could get part of my refund the same day. I was really needing that money!! So after sucking it up and paying the $180 I closed my computer and waited on my $250 that was to be deposited and an email sent to me with a temporary card number to use online until my regular card came in the mail. An hour went by and ding... you got mail... the email stated that the money was in the account, I was to click the link to get my funds. Well that’s when my day got bad.

This company charged me $120 although I chose to file for free. They superimposed upgrades without my consent. Furthermore, after being unable to use my card online as promised, they decided to cancel my current card and resend me another card, as if that would help in any way. Customer support and technical support are unable to help with any issue at all. Their advertisements are FALSE! I can not stress that enough. Currently, there's a class action lawsuit for false advertising and swindling people out of money. The program is set up to automatically charge you, even if you opt for the free filing option. There's no way around this. My advice, go to an accredited company. It's worth the cost for peace of mind. Previously I used H&R block for 14 years, and never once had any issues or even needed customer support. From now on I'm sticking to the tried and true.

I went to turbotax.com and filed my taxes as I have before. I have nothing complicated on my return, no special forms or deductions and make less than $20,000 per year. I spend an hour going through and adding everything, then at the very end Turbo Tax says I have a "schedule C" form that doesn't qualify for the free file. I looked at the requirements for schedule C and I do NOT qualify for it but there is no option to speak with anyone at Turbo Tax without paying money and there is no option to fix the issue in the help section. They charge $40 for the upgraded version to file but if you pay it out of your tax return they charge ANOTHER $40, doubling their already ridiculous fee.

If you not ** they not giving out no advance idc what they say and this was my last time filing with them. I will never file with Turbo Tax. I hate it???? Please don't deal with them. I will never do it again. Lesson learn.

I filed my taxes as usual with TurboTax this year. At the end I was given the option of applying for the refund advance loan. I needed a few dollars so I said what the heck. On screen I was told I qualified for ** amount of dollars. So instead of having my refund sent to my bank as I usually do, I had it sent to this card. Big mistake. After my return was accepted by the IRS I get an email stating I was not approved for the refund advance but my full refund will be on the card when it is released by the IRS. I don't need the card and would not have opted for that option if I was not fraudulently told I qualified in the first place. Intuit just lost a 15 year customer. I will never file my taxes with them again.

Turbo Tax has been advertising you can file free. Well Not true. When you're all done filing with both Federal and State taxes They offer you so called Deluxe services for a price. I did not take the offer and now they're not filing my taxes. Because I didn’t pay money. They are claiming they don’t have the form to file my taxes a W-2. They said they would get back to me. I went back to the website and they want me to pay for both Federal and State. It’s false Advertisement!

I have been using TurboTax for over 10 years and never use it for my State return. Once I finish my Federal return on TurboTax, I file my State return on the State website because it is free and I get my refund in three or four days. This year, TurboTax charged me for BOTH Federal and State returns and transmitted my State return without my authorization. I had already filed with the State and gotten my refund, so essentially I have filed with them twice. I contacted the State Department of Revenue Services to let them know that they would be getting an additional tax return from me. They said it had happened to others as well!

I am a tax professional that regularly answered questions on the TurboTax forum, and I am thoroughly knowledgeable about TurboTax. However, I am absolutely horrified about the COUNTLESS errors in the program. Although some errors are minor, other are extremely major. Even worse, when these errors are reported to the Developers, they refuse to fix them. Even after repeatedly pleas and showing them proof of what is wrong, in most cases the errors go unfixed. Although I don't have first-hand knowledge of other do-it-yourself tax programs, I would strongly recommend to NOT use TurboTax to prepare your tax returns.

I qualify for the free version of TurboTax. However, they charged me $80 because I wanted my refund direct deposited into my checking account. When I told them I wasn't supposed to be charged they said they charge everyone who uses their refund system. But that's not what the free version says.

BEWARE: Before you spend money to file your taxes electronically, you will not be able to do this until January 31, 2020. This is/was a known issue according to customer service. The issue for me is not waiting a couple of days to file, but not informing customers at the beginning of the filling process of an issue, but waiting until you take their money; making it harder for them to file their taxes elsewhere without losing what they have already spent.

It is only free if you have nothing to claim. I used them yearly but not next year! They have truly gone downhill. I started my return on the 20th and finished it on the 25th. The IRS started accepting them on Jan 27th, 2020. My return was complete and ready to file- when it came to the file screen it says: "Some of your federal forms are not ready yet. We will notify you when they are available." I CALLED support. After three agents and a manager I was told to delete the file and start over! I tried. It said I could not start over or delete my file! I had to create a new login with a new email to do my return. Then I was informed that I would have to pay for the deluxe version 90.00 then they added the state fee of 40.00 then because I wanted to file electronically it was an additional 40.00 but I qualified for a discount so it was only 170.00 out of my refund! That is ridiculous. My total income for the year is only 13000.00!!!!

My card was stolen. I reported I had 200 dollars taken off my card and I went thru their process just to be denied. I lost the money cause they didn't want to look into it and see who stolen my money. Your prepaid card sucks.

Intuit lies about being "free" with repetitious ads only confirming they are complicit in their lies. After a lengthy manual process, I was unable to submit my taxes without paying a premium fee because of the 'complexity' of my taxes. I have the most basic taxes, just a W-2, no real estate, loans, etc. This product is designed to manipulate their customers. They require a large effort by a customer so when it comes time to submit and you have to pay $100 for "complexities" you are too exhausted to look elsewhere. This is a fair warning to EXPECT to pay $40 min, likely more for any taxes submitted through Turbo Tax. An honest product would be upfront with their service and cost. They realize they are many times to price of the value they deliver. They are pure scammers.

I've used TurboTax for almost ten years now. It used to be completely free. I mean completely, completely free. I would log in each year, file my basic and simple taxes, get my refund and that was it. Nice, easy and free. They now say my return isn't covered by the free option anymore and I have to upgrade. OK. $40. Nope. My state taxes aren't covered by the upgrade so it's another $40. I will not be using TurboTax in the future. They don't need to have the most simple and basic tax returns upgraded so they can make some money at this point. I'll go elsewhere next year.

7 weeks of following all of the procedures to login and NEVER COULD login with a correct ID, new passcode, and authentication. Why, because of the new INTUIT launch merger. This INTUIT add-on has ruined the login.

I contacted TurboTax Jan. 15, 19 as the returns manager for their program was not working. After 50 minutes on the phone with an agent who had no idea what I was talking about he promised a supervisor would call me. No reply received. As well, the agent put me on a live screen so he could view my screen. He then requested me to open my actual return. I refused. He then sent me an e-mail indicating my concern was resolved. Of course it was not. I tried to reply to the incorrect e-mail but they do not accept replies! Very poor service.

I was filing my tax return with Turbo Tax FREE edition but almost finishing filing they asked for $40 to finish the process. I entered my credit card info and they Subtracted $85 without my authorization!

I've been using Turbo Tax for some time now however last year I didn't file. I logged into my account to download a previously year and was unsuccessful. System was basically saying I needed to register which I already how else could I have previously file my taxes. The system also prompted me to move forward with completing my taxes and showed that I needed to pay. I contacted the customer service department to confirmed it that was the case and she stated, "Yes." Turbo Tax is doing something new this year and because you didn't file with us last year in order to get your previous tax return you will need to file with us this year. WOW. so even though I paid my money to previous years Turbo Tax is going to make me buy one of their products again. Not a good business practice at all. Make sure you download and/or print your taxes otherwise you'll be SOL like me.

Sure we all need this software. Unfortunately. It works so far. But when you buy it, there is no invoice anywhere. Not in the email, not in your account. All you get is the purchase on your CC statement. This is not sufficient to claim the sales tax on it! The tax-software company is not able to provide invoices. This is not a funny joke, this is bitter truth. And like too many other companies, they don't have email support. I am not talking about an email address which would be flooded by spam, no, I am talking about a support ticket system, contact form etc. Nothing on their website. Only a phone number. Like 1984. HELLO, Intuit, we have 2020!! People have email, Facebook, WhatsApp etc! You got stuck in the stone age. I would appreciate our government would make it a law that businesses who operate online have to provide online communication as well.

First they won't allow me the free TurboTax federal return and keep making me upgrade. I file single W2 with no dependents, don't own a home or business, don't have investment or retirement accounts. Yet somehow I don't qualify for basic free filing. So then I go to pay for the deluxe plan which is $40 only to see I was charged $80 for the state filing as well. The deluxe doesn't file state. Only federal. So I call to cancel this charge and have it reimbursed as I have not yet sent the returns for filing. After being put on hold for 20 minutes I'm told the charges cant be reversed. I say how is this possible I'm being charged for a service that is not being rendered. I have not had the returns fully processed and submitted. YOU ARE STEALING $80 FROM ME. Too bad they say?! Now I say turbotax will never get my business. Hello H&R Block.

I have been filing my taxes with TurboTax for over 18 years. I have never had a problem with them. I recommend them highly. It's easy to use, and I itemize. My son and his wife also use Tubo Tax as well. They never had a problem.

Called their support number because my Turbo Tax Cds did not arrive and it's Jan 2, 2020, and got a rep. I advised that I didn't receive my Turbo Tax CD's, and was charged in Nov 17. He indicated that I would have receive an email with a code. I told him I would have deleted it after I read it. The emails usually advise your order was processed and being shipped soon. I generally receive a disk and only download the state. He then said I needed to call another number at Turbo tax and had to search for it on the main web page. (He could have giving it to me.) He didn't.

I’ve been using TurboTax prepaid card and tax services for over 4years now, after 4years of deposits and transactions my my debit card was compromised during this year’s holiday season. Filed a claim and after 3weeks of waiting (Missed Christmas), my claim was denied.... Poor business practice for a long time customer! After this experience I’ll be taking my business elsewhere.

After I discovered an error in Turbo Tax's preparation of my filed return, they refused to even discuss it unless I paid more to get their CPA service. This abusive tactic has left me paying more tax than I should have. Forget about helpful customer service once they have your money.

I have been on the phone with these people for the last 3 days trying to access my 2016 return. I am still owed my refund for 2016. I ordered my transcripts for the past 4 years and my 2016 came blank stating no info available likely because I'm still pending because of an ID verify I completed in 2017. I need my return off of my TurboTax account so I can contact a tax advocate but turbotax has refused to reactivate my account and I have no way of gaining access to it in any other form. I answered all the security questions and sent in a copy of ID. Still nothing. So turbotax is ultimately going to cost me my 2016 refund because of this. I'm done doing service with them. So pissed.

Y'all Full Of **! No help at all. Been trying to get a refund almost 6 months ago. Said they'll call me but yet to get one! They just there to take your money making me not file taxes ever again. ** y'all!

My electronic return wasn't submitted to the IRS in February, even though I paid for it and everything seemed fine. Now the IRS have written to me, and I can't get through to TurboTax. Use the Help system and it says that the telephone system is down, try again later, which I did many times. Call the support number and get a support id, then you are sent back to the automated system, which can not find my account, so it drops me. There is no way to get to talk to them about what is their mistake and not mine. Frustrating.

Intuit - TurboTax does not provide any customer service assistance on weekends. I desperately needed to contact a live agent but was unable to. They need to provide customer service support 24/7! Unhappy customer.

I have been using this card since tax time last year and it has been a relatively good prepaid card. I have my paycheck done with the direct deposit and use it like your normal debit card that you use through your bank. So overall it's great. The biggest and only issue that I have had, is if you purchase something from a store, and need to return it for a refund, you will be waiting a long time. No matter what particular store, it doesn't seem to matter. Which leaves it to fall on this card/Bank that makes the process so lengthy. When purchasing an item it doesn't take no time that money comes straight out right then, trying to get a refund for some reason takes forever which I still do not understand the reason behind that but it is what it is.

I purchased the online TurboTax 2018 Deluxe in Jan. 2019, Received letter from IRS, Nov. 2019 stating I claimed extra EIC. Looked at online information and checked, I entered information correctly, TurboTax added dependent for EIC that shouldn't have been. Even re-entered information and still did it wrong. So now I will be owing roughly $1,600 back to Federal and State because of overpayment and penalties because of TurboTax software error. Went to accountant to get issue taken care of correctly and make sure done correctly this time. Lost a customer and have nothing good to say about TurboTax. Spend the money on true tax accountant, so done correctly! Merry Christmas to Me!

Don't do it. It's not worth it. If you have a problem you CANNOT speak to a live person. I tried for three days. They also charged me for the deluxe when I clicked the $49.00 version. They deducted $104.00 from my account and I cannot speak to anyone about it. Definitely do not recommend. If there were negative stars I would give one.

I made a mistake on a tax return from 2017 which affect my return for 2018. CICI (spelling) from their helpline spent two hours with me helping me with the mistake. She was patient and screenshared with me. She was excellent.

I used Turbotax in 2017 and received back a nice refund. It was our first year married filing jointly, there was a new President and we just refinanced, so I thought all that attributed to the large return. Come to find out, there was a HUGE mistake and TurboTax never caught it. For mortgage deduction instead of 8061, it was 806180. Almost $1M and the software never picked up on it. If you make, even the smallest, mistake you will be screwed. Intuit does not care and their software is too cheap to pick up on any mistakes. Now, I received a letter from IRS and owe the 8k plus 3k in penalties and interest. I highly recommend staying away from this negligent program.

TurboTax has defrauded me - As context, I have to file an extension of my taxes every year because I don’t receive all my K-1 statements until September. So, I file an extension, including with multiple states in April. I did this with the online version of their tax software, which I paid $280 for on April 8th. I received my K1 statements last week, and when I go to log in, I am informed that my account has been deactivated. I have tried now for 5 days to get my account reactivated, including spending 2 hours on the phone with very nice, but ultimately completely useless customer service people, and have submitted 2 requests to reactive my account - and still NOTHING. Intuit is a fraudulent company - they charged me $280 and are not providing the services that I paid for. —Brent **

I was very surprised when TurboTax claimed that the basic 1040 IRS form I needed to file was not free. I checked to see if I was on a scam Turbo-Tax look-alike, but it turns out I have to find the "free-file" Turbo-Tax site to make sure I am not being charged. As soon as I found this specific link to the free-file Turbo-Tax website on the IRS website my payment was not required anymore. TurboTax was trying to lead me to believe that I was not qualified for free-file and I don't understand why. I don't trust them very much anymore. I read in to this and found out that TurboTax (and other filers, such as H&R) signed a deal with IRS saying that if someone makes less than 66,000 a year, they will be able to file for free.

I used Turbo Tax 2017 to file a joint tax return for my wife and I. The IRS sent me a CP2000 notice questioning why I did not report some mutual fund sales which I had properly input to the tax program. The problem is the IRS cannot match up the information in the the generated tax forms with the information reported by the mutual funds. I called Turbo Tax support for help in resolving the problem. The agent did not really understand the problem and gave me ineffective advice. I asked to talk to a supervisor to get better help. I was made to wait 15 min and then told the manager refused the call. I feel the problem was caused by the way the tax program filled out the forms. I received no effective help and was essentially told to go away. BAD SUPPORT!

I filed my taxes like a good girl in April 2019. Turbo Tax was paid over $100 to do my working class poor tax returns. Oh good, I am getting a refund $295 from the State. Then the State sends me a notice for me to send my W2 which I did early May. Waiting, waiting waiting. I really can use that money that refund. Oops! State of Oregon states I made an error in my return and the amount was "DOUBLED" on the withholding. How did that happen?

2015 and 16 audited by IRS and cost me $103,000. 2017 and 18 audited by IRS and will probably cost me another $100,000. The problem I have with TurboTax is their software. How they are able to qualify my business as a ongoing concern when the IRS feels different and the Audit Defense I bought for 2017 and 18 is worthless. The IRS is in charge and if you fight then it only invites more trouble. Better off to have taxes done by a professional who will not only see that it’s done right but also represent you properly if you’re audited.

I did my 2015 and 2016 returns with TurboTax and are now facing 25K in penalties, and interest from the IRS and my State revenue tax dept. I just getting the letters now from both state and federal authorities. Bottom line this is the absolute worst tax filing product on the market. I have talked to several colleagues and they have had the same type of issues.

I filed my 2018 1040 taxes and owed a lot of money and needed to do a installment plan. when I downloaded vouchers for the year 2018, I got one voucher for the full amount, the other vouchers were for the ESTIMATED YEAR 2020. Without knowing what the hell 1040es means I mailed the voucher off and it was applied to the 2020. Now I'm totally screwed because I've paid for a year in advance and still have to pay for 2018 IN FULL. TURBOTAX really screwed me up. I'll NEVER USE THIS AGAIN IN LIFE, and of course no one can help apply those payments to the year 2018. THANKS AGAIN TURBOTAX.

I have used TurboTax for years but until this year never needed help. When I called for ADVICE on how to deal with a 5 month delay on my refund I was, 1. Told I would be transferred to someone who could help but disconnected after an automated system requested an additional $90 that I refused to pay (this happened twice and I finally made the rep stay on the line with me until I was on the phone with another person). 2. Once I finally was connected to a "supervisor" he explained to me that I paid for turbo tax to prepare my taxes.

I filed 2018 tax with Turbotax. I entered my W2 but later after filing I found out they haven't my foreign earned income tax exclusion. Other than deducting, it has added it and it showed double of my income which ended up paying registered postage and international phone bills for more than 38 dollars back and forth to resolve the issues with IRS. Be careful with turbotax. Still not done with IRS. Will never file my taxes with this company. You will know after you pay only that's something has gone wrong.

Personal Phone No box in TurboTax is much too small for people living outside the U.S. No way to speak with a live person to correct the problem, as it appears their 800 number gives you a robot that can only handle other problems. My Alabama tax return, which TurboTax submitted, was rejected. TurboTax instructed me to enter my account and I would be instructed each step of the way, but that is not true. Their options available would not give me their original submission so I could go in and try to resolve the problem. People wanting to use TurboTax living outside the U.S. are in a dilemma if they have problems with Federal or State Income Tax returns submitted by them. You pay to receive expert advice; however, you cannot receive that expert advice if you cannot provide TurboTax your correct phone number. Ralph

Seriously, six months after filing tax, everything I load this crap software, we need to upload updates, no!!!! I’m not waiting ten minutes for updates I have no use for, no!!! No!!!! And no again! Horrible and slow!

Keep getting error F1040-266-01 when filing online... Problem is with TurboTax online software as online filing is not recognizing form F2555. TurboTax wants you to upgrade in order to contact help. Just terrible!!! And no refunds could do return myself but wanted to file online.... No refunds... Just horrible experience.

I was charged in June for a service I do not choose when I did my taxes in April. Almost $200 for something I choose not to pay for 3 months ago. I haven't talked with any representatives yet but according to these reviews, that probably won't be much help. ????‍♀️

Overall my experience has been terrible, and stressful. I've tried to file multiple times and have been rejected every time. After paying a 100 dollars, Intuit has informed me that I should just file by paper. The reason I am rejected is due to having a wrong 2017 AGI, also provided by Intuit. However, I still have the 2017 AGI (printed out and provided by Intuit), and am using that number. In order to access the PDF provided on the web-app to double check for errors, I need to pay 50 additional dollars.

My SSA not filed in my 2017 IRS Tax? More importantly why did TurboTax approve the filing on final checkout? IRS has penalized ME for not including SSA income when it clearly did NOT fit with prior years! Good reason to NOT use TurboTax.

I bought some shoes from Foot Locker with my TurboTax card. A couple days later I returned them cause I found cheaper shoes so the store gave me a 570 dollar refund and I never received it on my card so I called Foot Locker's corporate line like I didn’t receive my refund. They showed me that they refunded the 570 back on to my card and gave me a reference number to tell me that my card took it out their account but my card is stating that they don’t receive refunds over 100 dollars and isn’t trynna give me my money and won’t let me talk to the supervisor. I think this is a scam. Can someone help me.

I filed my taxes thru TurboTax in February of 2019. In have waited 4 months without a federal refund. The customer service is the worst customer service I have ever received. They hung up on me when I called with my frustration. I paid them for highest service of preparation and have got zero help and they just repeated everything I already knew with no help whatsoever. Issues still not resolved and they hung up on me when I called. Worst company ever. Get them done locally by a professional!

In 2019 I had a problem with my 2015 tax return which I did through TurboTax. I purchased federal and 3 state returns, filled out everything online and e-filed through them as well. Yet there was a small mistake on one of my state returns, which could have been easily caught by TurboTax (it wasn't some obscure rule or circumstance it was the calculation of OSC, which is always done when filing in multiple states). The mistake was caught by the Commonwealth of Virginia and I had to pay owed tax plus interest. I submitted a claim through Intuit's 100% accuracy guarantee and they basically told me that the software performed as designed. They just did not design it to check for the types of mistakes that was made on my return. Their claim leads you to believe that your return's accuracy is guaranteed, while in reality they only guarantee that the software will work the way they designed it, which could be a very very bad (or even wrong) design...

I have attempted to contact Intuit to report an incorrect calculation in their online tax software. If you report income from a 1099-R form with a number in Box 5 (Recovered this year) the software incorrectly deducts this amount from Box 2a (Taxable Amount). This causes your taxable income to be underreported. I now need to hand complete a 1040X to correct the error in their software.

I had been using TurboTax for 4 years. The last 2 years have been nothing short of frustrating when it came time for my refund. For 1.5 months, I have been attempting to get my return. There is no one to contact at Intuit, just a "community board" to get answers to your questions. Links sent to me to contact a specialist or a tax expert (which I paid extra for) have lead to nowhere. My return went to a routing number and account that is not mine. This number was printed on my final return which I did not have the opportunity to view before finalizing.

I have been a regular user of TT Deluxe for many years. The cost has always been $79.95 for the Deluxe version. When I did my taxes for 2018, I was shocked to find out that I was charged $190 for what used to cost 79.95. Outrageous that they deceptively jacked up the price by forcing me to upgrade for the same return that I always did in years past. I will NEVER use an Intuit product again. Buyer beware.

This business has to be the largest bully of corporate America. I used to use TurboTax and every year I used them I paid them. This year I am not going to use them but they are holding my previous year tax return ransom. What's worse is I can't just pay them 20$ for the return. They have made it so I have to go through the entire current year tax return and pay for to gain access to the old tax return. I have QBO as well all of their products take extreme advantage of the little guys. Horrible customer service and no oversight for the government.

Advertised as free, and NOT free at all. They are a large corporation with a huge team of lawyers, so naturally they can operate in any way they choose, lying, cheating, falsely representing their products, etc. with no accountability whatsoever. Of course they aren't accredited by the BBB - their entire business is based on a fraudulent misrepresentation of their product. America being a Corporatocracy is ruled by the corporations - we have no leaders only sellouts who belong to corporate lobbies.

When I want to file my state taxes 3 months after completing them; I don't need an update. When I want a PDF of taxes, don't force me to search for the method. After all this BS with this company, why should I continue to use (or heartily recommend) this product? I won't. Y'all write code for profit, so these are not mistakes. it's deliberate. A DECADE WITH YOUR PRODUCT. Bye Felicia.

I used Turbo Tax on the internet for the first time because the advertising said "free" and "guarantee quick refund". Actually, I try to use e-file but some complicated to use or find it on turbo tax web. I also have to pay no matter tax report doing well or not and decreasing the refund amount, which means to lose money. I have a simple tax return and charged in name of complicated processing from Intuit. I found tax return $ 1432.00 but get back $132.00 only and have to pay $ 144.97 by force to Intuit. They take money from my account directly even if not receive the refund from IRS yet. Be careful this is one-way program and find charged fee at the end after processing by yourself. You don't recognize non-free notice until finishing. I advise doing via CPA or other tax services than any web service. Simple and ugly service but charge more than CPA or other tax services.

We needed a copy of our 2018 1040 as prepared by me using TT for a mortgage application. Imagine my surprise when TT would not open on my computer, the same one used in March to prepare my 1040. Imagine my further surprise when the saved tax document would not open due to a corrupted file. Then, I tried to open other TT saved tax documents, got the same message. I will NEVER use TT again, and will warn my friends.

TurboTax is a RIPOFF. If you have filed using TurboTax and have been ripped off by having to pay fees you never had to pay before for just filing, you are not alone. There is a HUGE lawsuit going on with several companies for REMOVING the free service to then force customers to pay for their service. Like others, I contacted TurboTax's customer service where I was told repeatedly they do not issue refunds. If you find yourself in this situation, do not give up. I sent a letter to corporate and the senators involved in the lawsuit to tell them my story, just like you should. I also sent an email to the president of TurboTax. The more people who do this, the more likely it is something will ACTUALLY get done about this.

I am retired and filed a simple return. I put all my information in correctly and the IRS received it. I filed on Feb. 08 and it has been 3 months and I have not received my refund. I contacted THE Taxpayer Advocate service and found out my return was in the Error Resolution office but they didn't know why and they told me I could not find out why until 60 days after March 01. May 01 I called the advocate and she filed a case to give to the IRS But I had to fax her a copy of my W2 and all the tax statements I had. I filed taxes on my own for many years and never had a problem. The advocate said if it was my error I would have received a letter by now so it looks like TurboTax made an error in filing. I will never use TurboTax again and I would advise everyone not to.

My overall tax refund was $242. TurboTax deducted $152 and refunded approximately $90. How is the federal government protecting citizens from such ripoff firms? Strange times for all of us. This is what needs to be done: The federal government should sue TurboTax on helpless citizens' behalfs and induce the firm to refund all monies stolen from tax filers.

I found out after I filed my taxes this year and shelled out $80 to TurboTax that I was eligible for the IRS sponsored truly free to file service (thank you Free Press). I called customer service and requested a refund because I was furious that TurboTax had never once notified me that they offer this service or that I was eligible to free file. When I called customer service, the representative I spoke to flat out lied and said that TurboTax doesn't advertise this program on their website because it isn't an Intuit product (it is), and that I wasn't eligible for it anyway (I am).

I knew TurboTax was a bunch of thieves but in a last minute scramble I went down the rabbit hole. First, I was unable to remove the product so that I could file free federal. Then in order to process my student loan interest I was told I must upgrade in order for the TurboTax wizards to do more math. So now I'm looking at $60 instead of $40. After that I opted to pay TurboTax the $60 to process my return from my return. Apparently there is a fee of $40 that I either missed or just skipped... or it wasn't there. So my $264 return was no only $146. Great.

It took me 3 hours to do my taxes. I bought a copy of Premier because I have renters and had many difficulties getting around to installing the program. I couldn't install Premier because the computer (my mother's) already had the standard version on it and it told me that the program was already on the computer (could not do it on my own because I own a Mac - which is an issue already as well). The Premier version had an installation key on it, so I figured I could use the online version on a Windows computer instead. I finished my taxes and it asked me for a prepaid or installation key and it would not work when entered it.

SCAM FOR MANY NON-RESIDENTS!!! After doing my return with TurboTax this year and paying their fee, I learned if you are a non-resident of Canada and you do not have any income from Canada, then you do not need to file a tax return with CRA. TurboTax does not tell you this fact at the outset of their program (when you declare that you are a non-resident) and they are more than happy to take your money for using their program and have you print out your return and pay for postage for a tax return not even required by CRA. That is my biggest complaint. However, I also had problems with their program because of my foreign phone number and postal code (zip code).

I used TurboTax to file my taxes and chose the prepaid card option for my refund. I placed my order for the card, and 2 weeks later, I still hadn't received it. I called and canceled the card, had a new card mailed out, to never receive it either. I needed this money badly since my truck had just permanently broke down. Between my taxes and money I had saved, I could have afforded another vehicle. After spending most of my money over the next 4 weeks on Uber, I eventually lost my job because I couldn't keep up with the commute. I then had to move as I could not afford rent.

I have used TurboTax since the mid 90’s when it was very new. My tax situation changed last year so I did not need or use the Premier version of the software anymore, but I received it anyway, and was charged. That was my problem for not managing the subscription and money now lost to Intuit. But when I tried to delete my credit card from the site, even after following the instructions Intuit sent in an email regarding deleting the credit card and even after following the instructions the support person Karen gave me on the phone, it became clear that there is no way a customer can delete a credit card. Karen did it for me after I complained about the process. Bottom line, DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD INFO. The difficulty Intuit programs into their site with regard to deleting a credit card seems almost a scam. Do not give this company your CC info.

I have been using TurboTax to file my taxes since 2013. This year I submitted my return and later found out that my previous employer hadn't reported my income, so my return would be under review. I filed February 5 2019 and was informed of the problem on February 28 2019. My $167 package included audit protection, so I reached out to TurboTax and was told they didn't have any more information than I did and I'd have to wait until they were sent a letter. I called again in 2 weeks and again was told there wasn't any way they could help me. I reached out to the Tax Advocacy representative in my state and they started a case. Despite paying extra for audit protection, TurboTax still insisted they had no way of helping me.

My girlfriend filed her taxes with TurboTax the last two years and both years the calculations were off and she ended up owing 2-300.00 to the IRS. Ok, so far this cost us the standard fees around 500.00. I filed my own taxes with them the previous 4 years. I attempted to login to their platform which I had PAID FOR EACH TIME and they told me to access my own data and export anything to PDF, I had to pay them again? What in the ACTUAL ** does that mean? I tell you what it means, that after nearly a grand in their Federal and State fees for their service, where they retain MY DATA - they want to charge me more money to get it back? HOW MUCH SENSE DOES THIS MAKE? I hope this company closes down and the developers who created and are making all the money off of it can not find a job and they literally have to go work at a garbage dump for the rest of their lives. They damn sure deserve less than that.

I have been a customer with TurboTax since 2013 and didn't start having problems until 2017 when I used them and ended up owing 1000 without a clear explanation as to why. This year both my federal and state taxes were rejected. I was forced to pay $49 to activate Deluxe to file deductions and an additional $49 dollars at the end for customer support. I had always filed these deductions for free and didn't pay additional fees until this year. After having both returns rejected, I went to the Federal government's website and found another tax preparation platform, filed, and ended up owing less in Federal Taxes. The whole thing was totally free. I called Turbotax (which has the company phone number buried on its website). I was shocked to find out that the online customer support that you pay for is access to the phone number and other customers complaining about Turbotax and giving each other bad advice.

First, I am a non-practicing CPA. So I file my returns on March 15th. On March 20th I receive a Corrected 1099-Div brokerage statement. The revised statement had very minor changes. The changes actually were a reduction in dividends to claim. So no rush to file an amended return. But oh well, so I file an amended return on April 22. Naturally, I run the updates program which I also did right before I filed in March. And BOOM, now I owe $2,300 to IRS. So TurboTax had their calcs wrong at March 15. I am done with TurboTax.

I have used TurboTax for several years with no issues. It was a pretty terrific, pain free way to file taxes. This year I paid $164.98 for some enhanced features which had to be put on a card before the return would be finalized. After I filed electronically I received an email advising that my fed and state returns were REJECTED. The reason? According to TurboTax, my 2017 Adjusted Gross Income reported didn't match the AGI on my '17 return. Well, I was literally holding a copy of my 2017 TurboTax return and the AGI was EXACTLY as reported.

Bait and Switch. I received an email reminding me to do my taxes with a link for state & federal free $0. I had to purchase Deluxe for HSA and was charged for state taxes. They got $109. I got $70 for a 1040EZ. Never using TurboTax again.

So I’ve used TurboTax for the last 4 years. It used to be great! So last year I had to file a self employment form which cost me an extra 100$ so I figure - that’s probably normal. Then at the end it charged me for federal - even though it claims it’s free. Well I end up being audited. They can’t tell me why? So that’s a fight and a half. 2018 taxes come around and I tell my husband we are absolutely not using TurboTax. That’s probably half the reason we got audited. Yep still no direct reason why! But I wasn’t home so he does anyways. No self employment this year but here I get my bill - cause who would have think it.

This is the last year my family and I will be using TurboTax. Used it for over 5 years without a problem 100% free. This year I was charged about $80, due to a form not available on free file. So, I was forced to upgrade. I'll just pay someone to file it for me. It'll save me the hassle of having to do it myself.

I called before I filed my taxes to confirm the price. Once they confirmed I spend about 5 hours and completed my return. They increased the price by 50%. When I called them, they said they don't have records of when they confirmed this over the phone. That's how they steal from you.

As a new Uber driver I had no idea I could file for free, but yet, it's my first year filing as self employed. When filing I was asked to pay 119.00 dollars which I found expensive since I was using their app with no help, I had filed with them previously for 2 years and it was free. The fee money was deducted from my return. When I received my return. I contacted them, number one because my direct deposit amount was not the total refund minus 119 for the fee. I was charged 158 something, I had called before I received my refund when I learned TurboTax is free for Uber drivers and was told to call back for a refund once I received my direct deposit from the I.R.S.

This is the WORST thing you can do to file taxes. They advertised everywhere that it was free. I filled out all my information myself for me to find out until the very end that I needed to upgrade. Then a $49 fee was added at the end for basically copying & pasting everything from federal to state. At the very end, another $49 fee was added, which wasn’t very clear what it was for. It costed an additional $49 if I wanted to talk to someone for help. This is insane!! Just go to your local tax person! I’m more bad about the fact that I wasted time to fill out everything only to find out in the end it was going to cost me $200 to file when I have a simple W2 form!

The worst tax program the past two years. I was on my own, totally on my own. I had no guidance in the two state taxes except put this number in, you missed it. They messed me up last year and messed me up this year. They have hidden charges that they deny knowing about on state taxes. THIS PROGRAM IS HISTORY WITH ME. I will never use it again, it's gone downhill so badly. No way to contact support on tax day. Highway robbery.

My bank just got charged $85. I called and asked why free meant $85. She told me I used deluxe, which I didn't. I said, how much is that? $39.99. Also, we ALWAYS charge for state, no exceptions. I told her it says $0, $0, $0 literally on the front page of their website. I did not willing sign up for deluxe and also never agreed to pay for state. The lady on the phone just repeated her script off her computer. Maybe she was new, but, she was clueless... She didn't even try to deny that I was charged the deluxe fee, just kept repeating, "TurboTax always charges for state." After doing some searching, this seems to be a reoccurring theme with quite a few thousand complaints similar to mine.

Bought premier online version as we had capital gains. Online info said free federal efile and preparation of state return. First off, wouldn’t accept bank debit for fed tax payment on 4/15. I was doing taxes at 7:00pm on 4/15! Instructions said electronic payments had to be made day after? That would result in a penalty! Help menu was no help. One suggestion was to go into computer and reset computer’s date! Pre-purchase info said NOTHING about this payment limitation. Then, no way to view/print state return to file by mail. Only option to delete form or pay an additional 44.95 to efile! Can’t find anywhere/customer service help. Not happy!

Since I'm retired and just had my 1099 from social security I was going to use TurboTax for filing. After submitting all personal information and getting towards the end of filing, they claimed I made over ten times the amount I entered and stated I owed the IRS over $430,000. When I tried to go back to see what needed correcting it wouldn't let me. What a joke. I used H&R Block.

Feb 1st 2019, I filled a simple FREE tax return. April 16th 2019 comes by and I was charge $39.00. I assumed this was an accidental charge. I call the (800) 446-8848 number. EVERY PERSON I SPOKE TO SEEMED DELUSIONAL and LOST (one person even asked me if I had any plans for the weekend.... 4 TIMES!!!!). I spoke to two agents and a manager (BEATRICE, WHO HUNG UP AFTER I EXPLAINED MY WHOLE SITUATION). They explained to me that the reason I was charged $39 was because I chose a Deluxe Program for "NOT SIMPLE" tax returns. I explained to the agent that my tax return was VERY simple and that at no point did I choose any deluxe program.

I have used TurboTax for years, but never again. They sent me emails touting $0 federal, $0 state, $0 efile. Then when you get all the way to the end, they claim that you must upgrade to the Deluxe which is $59.95. My return was very simple and the bogus reason given was that I had a 1099-R. I ended up using OLT which really is free.

We have been using TurboTax for years with no problems. This year something was wrong with our account - it kept signing us in for the TurboTax Free filing (which we have never done) which prevented us from filing (after the system determined we did not qualify there was no option to select any other package). Trying to call was a joke. The last time we called was at 8:00 pm and we left our number for a callback within an hour. TurboTax called our home number at 1:30 am!!! Over 5 hours later and in the middle of the night when everyone was sleeping. Completely unacceptable. We were forced to create a new account in order to file our taxes, which took triple the amount of time because we had to input all data again. I spent over an hour today trying to contact TurboTax again regarding this issue and came up empty. An easy way to file your own taxes but if you have problems watch out - customer support is nonexistent.

You must either file both federal and state taxes electronically or by mail. You cannot file one by mail and the other electronically. This needs to be rectified. You should have the ability to file your returns however you like. They also suggest in the literature that you send your check in with your SSN written on the front. How many people will see this check? It will have your name, address, signature, banking information, and now your SSN. If you suddenly get a message from the IRS that your check bounced, you will now know why.

Today is 4/15/2019. I did not file 2017 Tax and was trying to finish that up before filing my 2018 Tax. It said I had to download TurboTax 2017, but before I could do that, I would have to pay for an upgrade. I tried for hours, because I was trying to finish both 2017 and 2018 before midnight! I finally got to a window which allowed me to pay for an upgrade that cost me $119.

I used TurboTax many years ago, and it was much better than it is today. They claim it is free, it only is if you have a simple W-2 situation, the moment you add a 1099 - Misc you must upgrade if you wish to continue. Constantly they want you to upgrade, and take more money from you. I just logged out and refuse to be ripped off by them. They wanted 119.00 because I had one 1099! Total insanity. Do NOT waste your money on TurboTax! I then went to just file an extension, and finding out how to do that is obviously not an option once you started a return. TURBO RIPOFF is what they should be called!

Bad experience had to call 4 times...3 of them right at the end. Worst tax software I have used. TurboTax said expats could efile from their own country... Didn't tell me I needed a US credit card. Also that the US credit card need a US address. Support made me go back into TurboTax and change my mail address to that of my US credit card. There is no provision for expats to use a credit card from the country they are filing from! After you’re done you then have to go back into your my info and change it to your real mail address!!! At the very end would not accept my advance audit option and I needed to go back and change my mail address once again to that of the credit card and change it back after it accepted advance audit/identity protection.

Their so-called advertisements free free free is a scam. Simple tax end up causing me $145. They do not post their fees in advance prior to charging you. I will never ever recommend them or ever use them again for anything. Very dishonest company... I would give them no stars. Unfortunately I have to select something. All thumbs down.

I purchased an additional state to download to prepare my state return on 4/14/19. The website did not have problem accepting my payment. However, when downloading the state software, it always timed out. After a few tries and wasting over one hour, I gave up. When you try to prepare tax returns at the last minute, TurboTax is really not dependable.

I setup auto-payment of a state tax balance owed this year and didn't recall doing so. I called numerous times to try to get clarity on whether I setup auto debit or not and after numerous calls and EXTENDED times on hold I was eventually told that I had not set auto debit up for my state tax balance. I then paid the amount I owed myself. I then see I must have had auto debit setup because I was just charged for the amount I paid myself after being told by a turbo tax related csr I didn't have auto debit setup. This whole experience has been HORRIBLE. I will never use your services in the future and will share my horrendous experience with anyone I know looking for tax filing services in the future.

I just filed my taxes with TurboTax and it wasn't helpful but yet I will be charged for absolutely nothing!! I will not be using them again!! I had a scheduled phone call and they didn't call back but yet they want more money for ZERO help!!

I have used TurboTax for several years, but this will be the last. Each year it gets more difficult to navigate through all their added charges. They put the same add-ons in front of you several times but switch the button location. So the first time you click "no" that button might be on the left but the next time it shows up, the "no" button is on the right. When you're trying to quickly click through their multiple upsell screens for the umpteenth time, it is very easy to accidentally order something you don't want and didn't use, which happened to my partner. And TurboTax won't refund you once you're charged! How is that legal?

I have used TurboTax for years, no problems at all. I even recommended them to my parents. Well, that all changed this year. I will never use them again. I only wanted to file my federal returns with TurboTax since the cost of the state was more than my refund. I was not given an option to opt out of the state filing and was instructed to input my payment information for the federal tax return filing, and wouldn't you know, I was charge the amount of the federal and state filing. I immediately stopped proceeding with the filing process and contacted customer service stating that I was charged for both federal and state and did not want both. I also stated that I had not completed the filing process.

Charged me wrongly twice. Both 109$ and 44+44 so total of 200+$ for tax filing. I called the customer support. Waited for an hour talking to the representative who is waiting for her supervisor. And then hung up the call. Tried to call back MULTIPLE times and they hung up my call each time!!! Really! This is illegal.

Take your tax to any tax person. You'll come out a lot less expensive. I am suppose to get $77 back, then this prepaid debit card comes worth $44. Now try to talk to someone. I just won't use them again!

The software claimed that my adjusted gross income for the prior year was not the same amount I was at the time starting at on the return I prepared using TurboTax from last year???? ~ Seriously ~ How come they can’t keep accurate data on prior returns! As a result I had to print up this year’s return & mail it in!!!? I WILL NEVER USE TURBOTAX AGAIN!!!

Way to go TurboTax, you just lost 3 customers & as many potential customers as we can warn! We were fully aware of changes to the tax laws & forms, but TurboTax could have done the decent thing & NOT used it as an opportunity to upcharge for more expensive products! Single mom, trying to get her kid thru college... had to pay $100 extra to get $156 for 401k contributions. This had to do with new schedule 3 form, only "help" offered was shady advice to go back & check box for student (?). Since my child IS a student, we thought she'd legit be able to file for free. Nope, cost her $100, also due to schedule 3 form to claim her tuition. Another in our household had to upgrade to the "Premium" product, although nothing had changed from the previous year. In addition, the upgrades were not mentioned until we had invested WAY too much time to start over. It's just a scammy way to do business, so NEVER again TurboTax!

I was charged for the Max Service when I originally declined it. This billing practice is unethical. They will not issue a refund. I am elderly and my income is so low this service would never benefit me. I declined the service every time asked and it was added anyway.

Why do you keep hiding your real prices? Do you fear that customers will not buy in if you tell them the real price up front? Why do you have to slip your real charges in a bit at a time and endless blatant advertisements after customers have put in enough hours of work that they are not quite willing back out and try something else? Do you rate the value of your product that poorly? It is really crass to indicate that my state taxes are being calculated and then, at the end, reaffirm this statement but with the caveat that yes, you calculated them, but it will cost another $50 for me to get them. Yes, as I said, bait and switch.

The supposed software knew I was divorced but made me go through the same crap that I did last year. I also clicked on the "FREE" tax filing and ended up having to nearly $120.00 for the same stuff as last year. Intuit you and your products are nothing more than sharking tools and you as a company are nothing more than snake oil salesman.

I will never use TurboTax again. They advertise everywhere that the service is free and I clicked the free options, but when I went to submit my tax returns after hours of inputting information, they charged a large fee. You also get charged a fee if you want to go back and review/print your return (which you've already paid for). I don't normally write reviews, but TurboTax is hands down the most disappointing company I have ever bought a service from. If you're thinking of using them, please don't. There are other tax filing companies out there that don't have hidden fees and are easier to use.

I used this because I figured it couldn't be worse than TaxAct, but, I was wrong. It's worse! I spent all day inputting W2 Statutory Income and 1099MISC income only to go through the process 3, 4 times. No Schedule C attached, wrong expenses for 1040 - just a nightmare. I now have to file an extension! I thought I was going to login, pay and file. Horrible. And, the help on the phone was useless at best. No one understood how the software worked, or anything about filing a return.

In previous years I used TurboTax and was satisfied. Over time the push seems to be moving more toward selling services and products than good tax filing. The process to complete taxes has been oversimplified, misses possible deductions and leaves worksheets with essential information incomplete. The interface with other Intuit products is awkward and does not link up well. The data import does not work well either. I will do paper forms and treat the $89 as a costly learning experience. Very disappointed!

My complaint has to do with filing a Form K-1. I have done this for several years and never ran into this problem. My LLC has both "business" and "rental" income, boxes 1 and 2. Never had a problem before but this year the "instructions" from TurboTax said "File separate forms for each type of income" in other words one for 'Business" and one for "Rental" this caused me to do four forms instead of the two in previous years (one for me and one for my wife), a nuisance but not my complaint.

Wasted an hour to get scammed for a $59 fee. Read where state filing would add another $40. Just trying to file a simple return for college student. Such a scam. Went to H&R Block. Pleasantly surprised that BOTH IRS and state of California returns were free as advertised.

TurboTax has made its name by creating a decent product to easily follow and do your taxes. Therefore, this year when they began their free free free campaign and all the promises of being able to file for free I was a bit interested. I have used TurboTax from 1997 forward and have generally been pleased with it. However, this year the advertisement campaign as well as the promise of live CPA help meant I expected something they didn't deliver. First the free free free campaign is simply a lie. There is nothing in this advertisement that is truthful and I actually think TurboTax was deeply unethical in its advertisement. Secondly, while there is live CPA support - it was not distracting than helpful. I would much prefer TurboTax return to the days where you knew you were buying a product and not just accepting the bs ad campaign. Michael.

I moved from one state to another during 2018. Because of this I purchased the TT Deluxe since the package said Federal & state state returns. I did not realise I would have to pay $44.99 to get more than one state return. I also did not realise that I must pay $49.98 to efile the two state returns. Total spent: Purchase TT Deluxe at Sam's $49.86, purchase another state return $44.99, e-file state returns $49.98 = $144.83. I should have gone to my tax accountant. Never again. Find someone who does taxes (not one of the big firms), check them out.

This is the second year I go with TurboTax. This will be my last. I picked the $49.99 option and at the end came up with $109.00 - no choice to change product. Awful and deceitful. I do not recommend this site. I will go back to TaxAct next year.

I, like many other people leaving comments here, have used TurboTax to file federal and state taxes for years. 2018 version is absolutely insidious. The program didn't bring up several forms that allowed deductions. It didn't even give the option to fill them out. Then the surprise forced $49.99 upgrade to deluxe at the end really barked my hide. On top of that the $44.99 charge to file a state return for a $2 refund is an insult. So I decided to fill out the paper forms on my own. Yes the instructions do seem more confusing than they need to be but I got thru them. And to my surprise the TT program missed almost $2000 in deductions I found in the IRS issued instructions. I was really worried about that number so I re-calculated 2 more times and even had a CPA friend go thru it to verify the numbers. TurboTax is reaching its sunset as a tax filing option. Never again!!!!

Clicked "Transmit Returns Now," keeps saying, "There's an update available, before I can file I need to get update". I followed their steps and checked for updates. Showed "Software up to date". Also offered me to optimize my browser through their website. I didn't trust it. Went to Firefox updated; it showed that everything is up-to-date way above their minimum requirements. Still says update needed. I tried the "Help" solutions. Sunday, same thing. Finally found a phone # and call and spoke to a woman at Customer Support. She she told me to restart computer, while she goes and check something out. 1 hr of silence, no one comes back to phone. Next Day same, I clear cookies and cache as instructions said. Still can't "Transmit Returns Now".

Why does it have to be this way. Since I travel for work doesn't let me free file so they keep sneaking in fees like I don't have to pay too many taxes as it is. I wish the government would step in and stop the ** dumb fees these companies keep swindling people out of, 40 here 40 there plus the 5000 in taxes I had to pay. It's getting stupid, H&R Block is just as bad, freemium is the word to use.

Intuit-TurboTax is much worse this year. Has major problems in e-filing especially for State. Their help notes are often completely unhelpful and confusing. Also was very hard to get a reasonable advice from their customer service that mostly untrained.

I have used TurboTax for years. This year I am disappointed! It made me upgrade to the Deluxe version for $49.99 and if I choose for it to be deducted from my return it would be an additional $39.99! I filled a simple tax return, no dependents or anything out of this world yet I had to pay for the deluxe. Very disappointed this year.

I have been a TurboTax user since they began offering it to people and this year I bought the same program as always Home & Business for $119.50. I couldn't file online without paying for the program again. On hold forever with no help.

1 hour of entering - then find out they will CHARGE $59!!! I spent 1 hour filling in information. Could have spent this time actually doing my tax return instead of having to back everything back out. I am a student, working part time. Can't afford to pay for my taxes to be done when I can do them myself. This was a complete lie about FREE FREE FREE.

TurboTax Deluxe not bringing forward schedule C expenses. If I had not been a tax preparer I would not have known to check schedule C to make sure my expenses were placed in the correct lines from the step by step option. I filled out all appropriate information and NONE of it was forwarded to the worksheet. I manually entered it to the worksheet and it did place the info onto the forms. This is not good for those not well informed about how this is supposed to work.

I used TurboTax in 2018 to file my 2017 taxes, and it was really smooth. I figured my 2018 filing should be easy, right? I'm single, no debts, no property, no write offs, had employer health care. I moved over the course of 2018 so I have a W2 for my job before and after. But. Should be pretty simple, right? "Can't file with this zip code & city." Ok. I'll remove both. "Can't file with an empty zip code & city." Ok. I'll add them back. "Can't file with this zip code & city." The help says to clear cache & cookies. Did that. I'm on Windows 7, try a different browser, tried Firefox, Chrome, Incognito Chrome, even IE (gross). Ok. Try a Mac perhaps? Same thing. After 90 minutes on a support call, I still can't e-file for either one of my state taxes. Bless the support guy's soul - he was nice & patient, but the software fell on its face. In a rather simple use case. Poorly wrote, or poorly QA'd.

File my taxes with TurboTax on March 19, 2019. An error was made on the tax form, so I had to amend my taxes. I am homebound and thought TurboTax would take care of my taxes. Charged 49.99 with some other charges of 89.99. Called and spoke to a rep and was told I would have to print the amended tax forms and mail them to the IRS because TurboTax (terrible tax) does not amend online. So what services am I paying for? I would need to find a printer and then find transportation to the post office to mail the forms.

I tried filing my taxes through TurboTax last year, but they wanted to charge me more so I went through H&R Block. Unfortunately H&R Block had technical issue last year and it created a nightmare of glitches and filing issues for thousands of people, including me. Vowing not to experience that this year, I returned to TurboTax and decided to just pay the extra that they requested the year before. 2 days after filing and being charged, I received an email saying that my Federal return has been rejected due to an "incorrect AGI" (which I pulled directly from my last year’s return). I attempted to refile it and received that same notification.

I have used TurboTax for many years and have usually needed to upgrade to Deluxe. This year I did not need to itemized so I wanted the free edition. Wow, from the beginning to end was awful. It upgraded me anyway, so I had to re-register under a new email and phone, because the tools would not let me start over. The Free button said, "Not Now" which I clicked on anyway. It was missing questions, that I had to put in the search box to find. At the end, no usual "Congratulations" that you filed, so wasn't sure if it went through, and download/print. Well, forget about it. NADA! Not sure if I will use this product again.

When I bought TurboTax on the phone from Intuit for my 2017 return they convinced me not to order a cheaper version available online because the seller was not authorized and to buy from them. The sales lady said it was good for five years of returns, that is, 2017 to 2021 inclusive. This turned out to be a lie. When I tried to do my 2018 return I spent hours trying to figure out how to do it from the 017 interface with no luck. When I called the company they said that the version that I had been sold for 017 was for that year only, not for five year. I can't know for sure, but on the face of it it looks like the sales lady may have been on commission, and lied to get her sale through at a higher price than I could have gotten online elsewhere.

So I was going to use TurboTax free to file my taxes both federal and state. I knew I would end up taking the standard deduction. When I clicked on free I added the next upgrade for $20. So now it was going to be $20 to file. Then when I got to the end it said you have to use schedule 5 because you had estimated tax payments through the year. So you also have to use form 1040. That's $59.99 plus another $44.99 for state. So my bill went from $20 to $104 for one form a quarter page long with one, yes one, numeric entry. What a scam. I will never use TurboTax again.

This $80 program put rental income on Schedule C, did not even pull up Schedule E it should have. Could not access the form to do it "by hand". Botched the home business office deduction and could have got us into big trouble. Would not let me put the actual figures on the form. Made hash of the ACA stuff and tried to make us pay a penalty of $400. This was because the two glaring errors above. Wanted to make us pay $4000 in bogus taxes on top of the $3800 already deducted on the W-2. Submitted a help ticket. Got crickets. Tried again. Crickets. Took this mess to a CPA. Got a $4900 refund and will never use this awful product again. Because I did not file, my inbox is spammed on a daily basis, making me hate this product and this company even more.

I chose TurboTax because of their free claims. In the middle of preparing my taxes I am told I have to upgrade and pay 39.95. So I agree and complete my taxes. I go to the payment and it ask if I want to upgrade to the 59.99 and I say no. I put in my payment info and am charged 59.95 without my consent. I will never use again. False advertising and then ripping you off with no one to call or speak to without paying even more. You should be ashamed. I could have sat with a tax consultant for this price.

I opted to pay my taxes in installments with automatic withdrawals from my bank. I live in Indonesia so do not use checks. TurboTax is demanding I download a voucher and mail it with a check to pay my state taxes. I CANNOT!!! There is NO ONE to call without paying $20 for that simple problem. I REFUSE to be ambushed into paying this fee. Next year...GOODBYE TurboTax!