Intuit TurboTax Reviews

I have been using Turbo Tax and its predecessors Cantax and Taxwis (Turbo Tax bought them both) since 1998. Trying to figure the various sections of the Tax Code in preparing the annual Federal/Provincial income tax is numbing as there are changes every single year. As it stands If I complete the forms manually, any mistake I make which would have given me a deduction, Canada Revenue will not correct it, however any mistake that cost CRA money will be corrected by CRA. Turbo tax has the tax code, form, explanations and suggestions to assist me in the preparation of my annual tax. It has found me $$ on many an occasion.

This app was so easy. They basically did it for me and it was free. I can check the status easily from the app on my phone, and they offered a paid service for those who want a little more assurance at a considerable amount less than the well know big tax businesses.

Product is a scam. Promised customer service is via very long hold times or an appointment 2 weeks out. 2 weeks for an appointment during tax time is basically non-existence of the service. If there are 2 weeks wait in February. Very likely you won't have access in crunch time. Last year I got live help. The customer service rep who called me back this year was polite but poorly trained. She had no idea how long the wait time was (a failure of basic service by Turbo Tax). She connected me to a supervisor but call was dropped. This is the ** school of customer service. Last year I had frequent interaction with customer service. This year it's fallen off a cliff. Will find alternative for TurboTax.

I've used Turbo Tax for a number of years. I've never had a problem with the software or the IRS. Questions to Turbo Tax are answered promptly. They have several products, I use the "Deluxe" edition as it suits my needs. I can enter possible deductions and determine if it's worthwhile or take the standard deduction. The software leads you through various deductions. Also, it's easy to simply transfer data from institutions and from last years Turbotax software, if used. By comparison, I used H&R Block software one time and did not find it as easy to navigate.

I have used this software for many years. It is extremely easy to use. Just answer all the questions and import whatever forms can be imported (this saves you from typing in everything from the form). After all questions have been answered, the tax forms are ready to be reviewed and printed out to keep in your records, click to submit the forms--free for federal forms, and for a fee for state tax forms (or just print them and mail them in).

Intuit TurboTax is great, it's very easy to use and it asks simple understandable questions to fill out your taxes. It makes taxes more understandable for someone that doesn't know how to do the taxes by long way or doing all the math. If you can't afford or just want to save as much money as possible Intuit TurboTax is the way to go. I've used this to do my taxes for the last 5 years and it has made it easy and you can get help if you spend a few bucks and they guarantee your taxes when you use the paid version. If you have simple taxes or know what you're doing then the free version will save you some money. This is a great tax software for everyone.

I’ve used Turbo Tax for several years and love the intuitive platform. My questions have been answered quickly whether through a person or the pull-down menu. I’ve used them for a standard 1040 filing and for self employment. I cannot recommend them enough.

Fairly straightforward questions to collect your information. Search panel to find specific tax answers and ability to ask for clarity of IRS rules and regulations. The ability to review returns before filing. Free for simple returns.

Intuit Turbotax is easy to use. It takes you step by step to assure all information is put in and has several stops to review information you've put in already and allow putting any additional that may not fit into the usual patterns. The software saves your information from your to year and will review if anything has changed and allow you to make changes to existing information as needed. I have used Intuit Turbotax for several years and am very pleased with it.

Complete failure of boxed copy with CD of TurboTax Premier for tax year 2020 to activate/download/install. Tech support unable to resolve and admits that there are activation problems with this year's product. This has never happened before. Company does not appear to acknowledge a problem or be working to resolve it.

First, it’s easy to speak with a tax professional but you do have to specifically ask for a tax professional. The first person that helps you is only customer service so from the start ask for a tax professional if you need extra help. Most importantly, I always receive a much bigger return from Turbo in comparison to TaxAct. Lastly, Turbo always the first ready while the competition lags a couple of weeks.

When starting on finding a reputable company to get so that I could do my own taxes this was good. After using two years straight things changed. Getting in to look at the year before taxes seem to take you on a merry go round, it became impossible to see m

This software is very easy to use. A little pricey. Has assistance if needed and very popular so if there is something I don't understand I can Google help or I can call a helpline too if needed. I use every year.

Although I used Turbo Tax previously (7 years) Last year my turbo tax account was hacked and my refund stolen. I’ve had no assistance in tracking this down and can no longer trust turbo tax. Even though I’ve been a loyal customer for 7 years I have not been able to reach customer service and have had to file an investigation with the IRS and a tax advocacy group. Very disappointed with turbo tax and very upset that I still have not received assistance in tracking down my 2019 tax refund.

I gave Turbo the benefit again because it was successful with last years' tax return. This time around, not so much. After patiently navigating the platform for nearly 4 hrs, with all my small business and work itemizations and deductions, it still had me owing a huge Federal amount, no matter what changes and corrections I made. Turbo has slipped the bill this time. I switched to Easy Return, and got my refund correct.

I have used TurboTax for the past 9 years & have been very pleased. However, doing my 2020 taxes this year was a nightmare. I had to spend 8-10 hours (total) on the phone with various Turbo Tax specialists trying to fix the problems I was having due to glitches in their software. And because one minor problem ultimately could not be fixed, and because you can’t e-file unless every last minor problem is fixed, I had to print out my returns and File By Mail the old fashioned way, which took me even more time & additional expense for postage. I will also not get my refund this year — which is substantial — in as timely a manner as I would have if I had been able to e-file. I will definitely think long & hard about whether I want to use TurboTax again next year for my 2021 taxes. It might be a good time to try H&R Block.

I used TurboTax for my 2019 taxes. They charged me when it started out free. They said I owed the IRS $2,000.00 and proceeded to a link for me to arrange monthly payments. They never filed. Never again. I can’t get a real person to answer the phone, since I changed my email address and phone number. They refuse to acknowledge me. I was lucky one time and the agent did some digging and confirmed I paid but no other information was available. After 8 attempts and the late fees continue to build. I’m left with my only choice, hiring a Lawyer, be smart, do your homework.

TurboTax is a real slimy money-grubbing black mailing organization I will never use them again. They never answer the phone for assistance. I have to amend my 2020 taxes because of their mistake. For no reason they made me fill out the same w2 on my record then doubled my income. At the end of my filing they would not proceed unless I pay $80.00 to change from the free edition to the deluxe or start over. They are a disgrace & I was a long time customer!! Good riddance forever!!!

I have used H&R Block for years, but they didn't have the proper form for unemployment. So, I used TurboTax. I thought they had a really nice site. I paid extra money to e-file federal and state. I paid extra money for everything. However, the e-file was rejected twice due to 2019 AGI. So, I contacted a tax expert that I had paid extra for, and she told me I had done everything right and to resubmit. But of course it was rejected again. With the time it took to find out it was rejected, resubmit, and then snail mail to the IRS, I have lost two weeks. In addition, our refund will be greatly delayed since we didn't have the ability to e-file. I don't know who dropped the ball (IRS or TurboTax) because I am seeing other TurboTax complaining about the same thing. Next year I will just use the IRS site to file taxes. I heard that it is actually free unlike the supposed other companies that say it's free but then charge you tons of money.

I decided to do my taxes with TurboTax Intuit like I do every year and I made all of six or seven thousand on the W-2 I filed and I was going to receive a total of $566 back and I was credited in advance of $250 because I recently lost my job and I needed the money. I thought the thing was going to be free and figured there would be some kind of fee for the advance for the refund and after I finish everything I saw my order summary and I had to pay $170 for everything $90 to process my federal refund $45 to process my state refund of $88. And then one more fee of 45 dollars to get the money taken out of my federal return.

I was filing my taxes and I've always loved TurboTax, it was really easy to use. It was asking me if I wanted to file for the American Hope Credit and I just clicked on "yes". It said I need to pay $40 for that. I thought to myself, "Oh, it's just $40 taking from my refund". After I filed it, it was $40 for federal, state and processing fee. It was $120 in total! I'm a college student, the refund was really going to help but I have to give these in fees. When I called about it, they were really unsympathetic and told me there's nothing I could do. They blamed me for it, not because of the misleading they wrote about fee. I only saw the total fees AFTER I filed for them. They will NOT give you a refund. At all.

I spent three hours entering all required information. I watched those numbers go up and down. At the very end, I was getting a refund. Right before I’m about to move to the payment step, I’m asked to do one last quick review. I’m asked to re-enter information I already entered. I do so earnestly thinking it’s probably just extra precaution. As soon as I enter wages, the number dwindles all the way to zero and swings the other way and now I owe double what I was going to get. When I tried to figure out what was happening it showed me the upgrade option. At this point I’m losing it. Without getting into any details, it’s been rough; this year has been very difficult and I’m under a lot of stress.

It has been great for refunds the last few years, but they are very slow sometimes due to be very busy and they sort of hijack your numbers while you wait behind the curtain kind of thing to find out your status. Some people are very fast and accurate. Others are not!!

Went to Turbotax to do my taxes online. The website says free filing for basic form. Once you finish and come to the end, they say you have to upgrade to the deluxe for $90.00. There is nowhere to decline the upgrade. There is absolutely no other option. All the work was for nothing. Will never ever use turbotax again!!

Used Turbo Tax for 10 years. They forced my ex wife’s info from 3 years ago into my tax return!!! How does Turbo Tax force her info for my 2020 return when I used Turbo Tax for 2019 return and filed single/divorced??? And of course you have to pay money just for the privilege to talk to someone to fix something that their system screwed up!!! I switched to H&R Block and got it done in 5 minutes with zero issues!!! Don’t trust this app or these morons!!!

TurboTax Free – Cost: $0 + $29.99 for each state return. TurboTax Deluxe – Cost: $59.99 + $39.99 for each state return. TurboTax Premier – Cost: $79.99 + $39.99 for each state return. TurboTax Self-Employed – Cost: $119.99 + $39.99 for each state return. Jan 19, 2021. ==== I chose turbo tax deluxe 2020... But turbo tax charged my credit card for Turbo tax Premier. I called the customer regarding it then it is not refutable.

I have many deductions. But the thing that was messed up was a box on my w2. The people that talk to you are lazy! A lot of people think they are CPA’s. Nope. They have books like you get from the post office. You have to pay top price to get a cpa with only 5 years experience and no tech experience. I’ve used them for bout 5 years. I spent a week of hours and talking to people that don’t have a clue. I had enough. I went to TaxSlayer. I got 3x’s back and did it on my lunch hour at work. YAY!!!! I spent $60 less at that. I’ll never go back to TurboTax. If you are only filing a w2! That’s ok 'cause it is free. But if you have deductions? RUN. HONESTLY I was very impressed with TaxSlayer and recommend it 100%! Save time and money and get way more money!!!!

It appears that Costco is selectively posting reviews for 2020 Turbo Tax Premiere CD (which is actually updated with downloads frequently). I wanted to save people from a similar miserable experience with this years' Premiere. The software is faulty-- specifically not loading Brokerage (a major one) data into worksheets (it did load into the actual tax forms). The worksheets don't provide information to determine what needs to be done, then won't allow filing until worksheets are "fixed." Support (waiting time 45 minutes when it is open) provided little beyond what I already knew -- that it was corrupted -- information was "not aligning" -- Actually there was no info, just the worksheet with no info. The quick zoom didn't work -- so you are seeing the worksheet through a small window. Support indicated that the worksheets were filed with the return. However, when printing out the required forms to file the worksheets are not there.

Please don't use TurboTax unless you have the most basic taxes to file. I was forced into upgrading to the Deluxe version and was charged $120.00 by the end of it. I was only getting $80.00 back in a refund to being with, so they've taken my whole refund and then some. You think they would be a little more sympathetic to their customers going through a year now of a global pandemic, but all they care about is getting more money from you. Never using them again, I will find a better option next year.

The program keeps crashing. After two days with their tech help people, trying everything they could think of, they finally offered to refund my money. I'm running the latest Windows 10, with all the patches. I got up to the medical deductions without significant issues (except when I clicked help it crashed). From that point on, almost every time I tried to do anything that hadn't been done up to that point, the program abruptly stopped (crashed). With previous TurboTax software I had no problems. Apparently, Intuit has lost the recipe. I have now switched permanently to H&R Block's software. It worked fine and without any software issues on the exact same data.

They keep Entering incorrect numbers on my return, they spin you, hang up, belittle you and treat you as you're nothing. I have spent hours and hours on phone with no resolution, no one seems to know anything or care.

I tried to e file a return with this company and when I tried to get an issue resolved it has just been a NIGHTMARE. I am going to have to mail my returns this year due to their total INCOMPETENCE. HORRIBLE experience.

I been using TurboTax for for years until last year. I paid TurboTax to submit taxes they received money. I called IRS for transcript they never received taxes. I called TurboTax they have no record. I have record and I have proof they took the money out of my bank account to submit taxes. Turbotax when I called said nothing they can do - call IRS.

Received several emails from TurboTax wanting confirmation of direct deposit and never received my stimulus. I contacted customer service five times over two weeks asking about the stimulus. I was told something different each time. I asked to speak to a supervisor and the supervisor said the problem was with the IRS and hung up on me. I still have not received my stimulus money.

I have used TurboTax ("TT") for at least 12 years to prepare my personal income tax returns. To be fair, the product has worked well but I have never had to request assistance from their IT or Customer Service department until now. My subscription automatically renews each year and I get an email to download the newest Deluxe program. While I'm already a client, I still get marketing emails from TT. I believe the root of my current issue was that I may have downloaded a "free" version of TT 2020 thinking it was my annual download. I got completely through the return preparation and was going to efile my Oregon return when the TT program asked me to pay $20. While one state return is included in the annual fee I pay of $70, I went ahead to pay the extra fee just to be done with the tax filing. I received a message that TT could not complete the transaction because my credit card was used on another account. Ah, OK.

I was attempting to file my taxes last night and before I was even done, Turbotax asks for my debit card info. I thought this was for them to put my refund on, so I put my info in. Once I submitted it, they said, "Thanks for your $130 payment." I never authorized this and I have not even filed my taxes yet. I always get the fee taken out of my refund. They now are refusing to refund my money.

I use this tax service in 2019 to file my taxes on because I was unable to get an appointment where I want it to get. I receive my first stimulus payment April 2020 with no problems to my account. Recently TurboTax send my economic payment and place it into my bank account on January 8. Today I want to go to the bank to retrieve the money so I can make my car payment and go to the grocery store. Come to find out TurboTax company decided to go back into my account and take the money out and send it back to the IRS. I just feel like this is invasion of my privacy. How do you all feel comfortable enough going in and out of my account? Now my stimulus money is in limbo. I have three children and feed. I have no clue where my money is in. There is no one to contact because all the contacts regarding this matter you’re unable to reach anyone. So everyone out here do not use this TurboTax service.

I had done my taxes with Turbotax since 2017, it was free, as was the next year, but last year they charged me $40 to file and $40 for state, I had already confirmed but knew I never paid for the easiest tax file there is. This year I thought I'd check it out and pay attention in the end, and once again they tried to charge me the $80 again, I went to HR block and lo and behold, FREE no charges at all, so unless you like to throw $80 away, by all means go with turbotax, otherwise check out HR block for yourself and save the filing fee money.

TurboTax actually came through and ensured the payment was pending from the IRS as of 1/8/2021. I will continue to use TurboTax as it is simple and easy to use. They do a really great job at making sure that it is easy to understand even if you are not a tax expert perse. The only reason I can’t provide 5 stars would be the upsells around every corner. It seems like each time you click the next page they’re attempting to get additional money off of you. I also recommend that if you do have to pay for the service, which will occur if you do not have a simple return, pay for it upfront instead of allowing TurboTax to take the fees out of your refund. It’ll save you in the long run.

I've been using Turbo Tax for many several years and I am highly disappointed at the services and claims that's happing with the Stimulus Check deposit. I read an article that said by Turbo Tax and IRS that the reason for deposit issue is the card was inactive or was no longer available or wrong account. Again, I've been with Turbo Tax for many years and always used my Turbo Tax direct deposit. My card is active. My card is in my possession. My card has a balance on it. I have two kids and one of many that is depending on receiving the stimulus. This so called error needs to be fixed and resent to all of those who did not receive the stimulus checks as soon as possible. My account is active. This situation certainly has me on fence with even filing my 2020 taxes with TurboTax. How will I know that I will actually receive my refund or an ERROR would cause my refund not to direct deposit to my account???

The IRS released stimulus payments to their account. They refused to update their customers like other firms such as HR block and their CS reps are completely unaware. Never filing taxes with them again.

After not finding my Intuit Turbo card from filing my taxes this year I was trying to find a way to get a new one of course because of Covid-19. And the delays of our state it puts a delay on everything that we do in our daily life and confuses us at times because I got confused and I was getting ready to give up. What I did was I had moved from a location that I did my taxes where they have on file. So I was putting my new address in and it kept booting me out because it was not the address they have on file.

I have been using Turbotax for more than 10 years. In general it has been working ok, with some minor issues here and there, but about a month ago I received a letter from the IRS regarding my 2018 return. Turns out that when using the "import feature" for my Vanguard investments Turbo tax screwed up and imported the wrong column. The result was an additional tax payment due, which I am fine with, but there was also a penalty. Turbotax denies any responsibilities, hiding behind their warning that it is all the users responsibility. Look for alternatives!!!

I tried to file my tax return through TurboTax this year and it kept getting rejected for an incorrect 2018 AGI. The number TurboTax was inputting was not the number I was inputting. I re-entered the correct AGI six times and I kept getting rejected for the same number (that I was not putting in) every time. When I tried to get help I was connected to someone who could not speak English and kept saying, "Ok I understand your problem" and then going silent. When I tried to download my return to sent it by mail the PDF was not giving me all the pages. I am now going to be filing my return late and I need to find someone to help me fix my taxes. I paid $140 for nothing. Also (and this is important) TurboTax kept trying to charge me more money on every page. I think clicking no once should be enough. Furthermore they tried to get me to give them my login and password to my bank account which is an absolute no go. I would give zero stars if possible.

First off let me start off by saying when you call them you can hardly understand what they are saying to you and you constantly have to ask them to repeat themselves. I checked my refund status on the IRS website and it says my refund was sent 2 days ago, but yet I still don't have anything on my card. I called them and one lady said as soon as the IRS sends refunds they automatically post to the card, the second person I talked to said that they process transactions throughout the day, and the third person I talked to said that it'll post as soon as they get it and process it. I don't think any of the employees know what they're talking about because if they did I wouldn't get told 3 different answers to one question. I don't believe I'll be using Turbotax again after this.

I am a first time user. I spent hours upon hours talking to their tax experts inputting the information from my K-1's. Then I received a notice from Connecticut that I owed penalties and interest, and when I contacted TurboTax, the tax expert said it was my error. While this may be true, the complicated way TurboTax calculates state tax payments can easily lead to errors.

After paying for the "deluxe" service they claim included a review from a certified CPA. I filed my 2019 tax return and my state return was denied. There was an error in the tax return stemming from the W-2 import through the turbo tax application. The system does not automatically review your return for accuracy even though they claim to do so. A CPA will only review your return if you request to do so. After paying 119 for this service you would think that a CPA should review it. But no, basically you're better off using a free service and reviewing the information yourself. As for the 100% satisfaction guarantee well they don't actually honor it. They say I was responsible for verifying the accuracy even though I paid them to do it. Please don't use this service they basically charge you for doing absolutely nothing. It's a fraud and a scam, don't give them your money.

Due to the Covid-19 disaster, I filed my original 2019 by the "normal" tax filing deadline of April 15, 2020. I then attempted to update the information and was charged a fee of $120.00 plus tax for a return that would obviously be rejected. Come to find out, the IRS does not allow the e-file of an amended return (1040-X). When I attempted to get support and request a refund, I got neither. Not only did I have to do the entire return on my own and mail it in to the IRS, but Turbotax Support/Customer Service indicated I was not eligible for a refund to the e-file costs charged when I update the information and as is predictable, the IRS rejected the amended return.

I created an account as required to start my 2019 tax return. At no point was I asked to enter the license key. Why doesn’t the company create a warning message before allowing someone to proceed with the online system? It can’t be that difficult! I was under the impression that I would be asked for this information upon completion of the program. I submitted my taxes in order to meet the deadline but ended up having to pay for the TurboTax software TWICE (I had purchased my first copy from Costco). After spending a couple hours entering all of the information, I was not about to clear the form and start over. The license key cannot be entered after the fact. VERY MISLEADING! Have used this program for years and will find another option next year.

Turbo Tax Free is a lying scam. I entered the site under the link for $0 Federal $0 State. I ended up being charged for the Deluxe $60 Federal $45 state. I took no deductions or credits. I've filed with them for many years but never again.

I have an S-corporation. TurboTax Business Online and Quickbooks Online both work quite well but there are few things about it that are really frustrating for me.

I have used TurboTax for 3-4 years since 2010. My experience overall has been ok, even though you have to watch out under what plan you are filing from and the associated costs. Just yesterday I went to file the simple form 4868-Extension of filing and there was no way to do it under the Freefile plan. Apparently, they haven't thought about it, since only a few million file that extension. Between logging in and verification of account and searching, I wasted one hour. I went to TaxAct and easily filed it (with the State) in half an hour.

I have had three incidents with TurboTax card. They took forever to get my deposit back on my card. Up to date I used a deposit and it was released back on my card and they pretend they have no clue where it went. I was given today's date (July 10th) that it would be back on my card and I have nothing on it. I had to call 4 times just to get a case number which I will be called within 48 hours. They give you a date that is so not accurate. I also have a pending transaction from which I will run into the same problem. I will no longer use TurboTax again for anything!

So disappointed this year as some issues and remaining manual work is necessary in some areas (example being 2 home offices during the year due to a move - seems simple to fix and such a frequent case), price went significantly up due to the $50 mandatory extra charge for the State tax production (used to be free, only eFiling was charged for), and on top of this I was not able to eFile anything because of a QBI form apparently. It was the last year I buy TurboTax.

I did my taxes this year using Turbo Tax Intuit. I chatted with a representative online who helped me do my taxes. Mind you which was supposed to be free. Upon completion of filing I was to receive a refund from the state and federal government. Turbo charged $300 for federal and $50 dollars for state and additional fees for some other BS and recently an additional $230 was drafted from my banking account with no warning which caused an overdraft in my account. This company is fraud. I wouldn’t suggest anyone use it. Rip off period.

Please, please, please, do yourself a favor and DO NOT USE THIS PRODUCT. I have been trying to simply change my address with them for MONTHS. After more than a dozen calls and emails, they simply refuse to change my address. When I call to check if they have received the evidence they require of my address having changed, the representatives accuse me of lying about having sent it in. Avoid Intuit and Green Dot at all costs.

I've been a Turbo Tax user ever since they took over the original Tax Advantage publisher in the mid/ late 90's. Having been self employed for 47+ years, I had more complicated returns than most. I've watched the once good product evolve as well. Having retired over 3 years ago, my returns are far less complex. I no longer need all of the bells and whistles as before. I still have investments, so the "free" version, was not going to cut it. I opted for the "plus" version, thinking that would suffice, as I only had a single 1099 form from one brokerage. Immediately after downloading the form, I was told I MUST upgrade to "Deluxe", with two other additions to Deluxe, which were optional, and not needed. I found that in doing the remainder of the return, which was deductions, they were continuing to try to sell me more.

HUGE RIPOFF BAIT AND SWITCH! They encourage you to pay by credit card without telling you about the 3% VPN service fee. Ended up costing me a ton of money and you won’t know about it until it’s too late.

Specialist is hardly a term one can coin their people on the phone. First person is clueless, second person can't communicate and denies me of my 1st amendment, and then hangs up on me. You wait on hold for up to a half hour to speak someone live. This will be the last time I'll ever use their service. Trust the reviews on consumer report of a 2.3 rating. Because it comes real people.

I have used Turbo Tax successfully for 10 years on Mac's, either CD or download versions. This year I downloaded the 2019 version. I was able to do my federal, state and local taxes without problems. When it came time to file there was difficulty filing the federal. I was eventually able to do this. When I tried to file the state the program would crash. I now have completed taxes but cannot access them. When I try to open Turbo Tax it loads, the menu comes up briefly then the program tries to connect to the server to download the latest updates. The program does not seem to connect. It then shuts down completely. Support consists of a referral to a discussion community. I will have to redo my taxes but will use a different company.

I have used TurboTax for MANY years. I love the program, support is awesome...BUT, this year turbotax initiated the use of a license code. And here is the problem that follows: after using the 5 free e-files, you CANNOT purchase the same edition of turbotax with the intent of entering a new license code to be able to e-file five more on the same computer. THEY HAVE ASSOCIATED THE LICENSE CODE WITH YOUR COMPUTER IP ADDRESS!!

I filed my taxes with TurboTax. The whole process went relatively well. $90 Fee for federal return. OK. $50 fee for state return. OK. My taxes were more complicated than usual, so I expected to pay more. However, they mention that they can deduct the cost of the TurboTax from your return. However, in very small print, they it will cost an additional $40 just for a bank transfer, on top of what they are already charging for their services. Customer Support was no help. I wrote an email to the CEO and will adjust my review if I get any response.

I filed my taxes through TurboTax software back on Jan 29 2020. Prior to the president declaring a state of employment on our country. I have proof that the IRS received and approved my return because I got an advance payment of 2200 that can only be dispersed after the IRS approved the return. One of small perks a taxpayer can take advantage of while filing return early or on time: Blows my mind how the department of treasury was not concerned an essential working even if they process anything important like YOUR TAXES?!? Seems to me like the boss in their office came out of their cave and stated “well looks like the state is under an epidemic disaster, so looks like we get to have an early day.” And everyone said, "**-this I’m out." And left everything half ** done. Literally grounds for termination not for vacation.

Not only do they try to trick you into paying for the service, at one point of the process, they lock you into a screen where you have no alternative but to let them do a credit report on you, before they will proceed with your taxes. IDK what reason they would need your credit report, except to sell your information to other companies for loans. Time will tell, when I start to get all these emails and inquires regarding the info they gathered. I would think that would be a privacy violation... I will not be using them ever again.

It was first time I have filed my tax with Turbo but it never go to IRS since Turbo offer me free filing throughout Uber. First time when I was logging in and finished my tax return I was seeing the message "You have successfully file your tax" but after a few day when I was not receiving any e-mail and I back to the site I was see the message that I have to pay and then I'm eligible to file but I never see mandatory pay at the end of each session, it shows me the message that I have filed my taxes successfully but a day or two day later when I was not receiving e-mail and I was going back to turbo tax website and I seeing new message that I have to finish where I have left off and forced me to pay. They want to charge me for for state but if I can do my federal for free why they have stopped my federal tax too.

I have used TurboTax for about 10 years for my taxes and this year, of all years, they messed up!!!! Because healthcare isn't required anymore, they left it out of the tax forms and not just me but 100's of people had to amend our taxes! Just because it wasn't mandatory to have health insurance didn't mean people weren't still on Marketplace Healthcare!!!! Why didn't someone think about that?! Not only that but because of COVID-19, the IRS still hasn't processed returns yet and there's no telling when we'll get them! I'm a single mom of two and needed it February!!!! I will NEVER use them again!!! Oh, and the cherry on top is they took their $80 for tax preparation!!! So messed up!!!

Told me to file it was going to be 0 dollars but they charge for every little thing. In the end my refund was negative. Never again. I heard A lot about them but never thought it was true. Will definitely not be using them next year.

Thanks to the idiots at Turbo Tax for the unnecessary delay of my COVID-19 stimulus check. How is it that after nine years, with no changes, for direct deposit, the IRS doesn't have enough information to send the check? I had to find this out on my own after people around me received their checks. They didn't use Turbo Tax. It turns out that others I know that used Turbo Tax and elected direct deposit also had the same problem.

You get what you pay for with this cheap company. They screwed my taxes up. Not only did they screw things up but after payment they have no way to fix things. Never again will I use them. They are more talk than action.

I filed my 2018 taxes and a glitch they admitted to prevented me from adding my routing number even though it showed I did. The glitch removed the last 2 numbers. After several hours and days on the phone with them they ended up sending me a check from the bank they use. Now! My stimulus check was sent to some account I’ve never owned. I’m assuming it went to the bank they use. Turbo tax refuses to take responsibility this year over their glitch. I’m seeing this issue all over social media and people have started a petition for a class action suit. Many people needed that money to pay bills and now they won’t see it for months! I’m added to the class action as of today.

I used Turbotax for my 2017 taxes. I should have received a 500.00 refund. Turbotax offered an option for the fees to be paid from the refund. The rest would go on a Visa card and sent to me. Instead I never received the money. Turbotax was paid but I never received the card. When I finally called 8 months later I was given the runaround by Turbotax and Green Dot! Both companies' reps lied to me. A Turbotax supervisor finally told me she was unhappy with Green Dot as well because of all the problems with their services. The supervisor stated she had no recourse to find out what happened to my refund, she said she couldn't even call them because they won't respond.

Completely screwed up my taxes. Signed up for the Turbo card and had my paycheck deposited to the account. Consistently at least 4 days behind after the direct deposit was made. Can't see pending deposit. It should be called turbo trash.

Apparently, I should have just used TaxAct or the IRS website. I've used TT in the past with no issues. I've also been filing my taxes myself for nearly a decade. However, I filed my 2019 taxes on February 7th, and they were accepted the same day. I double and even triple checked the numbers that I had typed in. I did end up having issues with the software kicking me off and saying that I needed to check this or that (when I already had). I made less than $12,000 last year. I should have not had to pay anything, much less $80 (that they did take out of my bank info that I put in the system for my direct deposit). I did have a couple of job changes (again, nothing new, I have before), and I had a change in colleges (nothing new, again).

I filed my taxes using this service in March. I did not owe taxes, and I did not get a refund. My income bracket clearly puts me and my family in a high need category when it comes to the stimulus payments. Since I was unable to get the My Payment portal from the IRS to work because of the zero due glitch, I attempted to refile my return through TurboTax. They want to charge me to re-file. When I attempted to reach out to them to explain the situation a barrage of online and telephone blockade protocols kick in. The programming of this blockade is to extort money out of people who obviously don't have it to begin with.

In 2018 we efiled our taxes with TurboTax and to pay both federal and state taxes. In 2019 I tried to efile and the filings were rejected. After multiple attempts I set up an account with the IRS and saw that the adjusted gross income the IRS had listed was over $3000.00 less than TurboTax had accounted for us. I pulled the IRS Account Record and saw that there were actually two adjusted gross incomes. The one TurboTax had and then the one the IRS had. BOTH were tallied by the TurboTax system but they chose to use the higher amount when factoring our taxes.

It's a good and easy tool if you don't have any complication with your finances or your details stored in the SS or IRS database. But, their tool had a bug, I reached out to their live support, They disconnected me twice and refused to escalate or give me an answer. They made contradicting statements to what they had on the tool. When I asked which statements should I trust, your tool or your support, they put me on a long long time wait hoping I'll give up but, since I didn't, they closed their chat on me! This is the 2nd year that this has happened to me. They charge for premium service and live support which is absolute rip off. Again, their core service is very good if you have a very simple and straight forward return.

I have made numerous attempts to have an issue resolved with this service. I paid for the filing, have confirmation that IRS received, and cannot get any response from this site although have received phone numbers, "case number" and tried to call the numbers that have no one answering. Very unprofessional, and not what was promised. My 2018 refund has not been received and I cannot get anyone to help me. I would never recommend this service if you want any customer service at all. They don't answer the phone number given and no follow up to see if issue is resolved. It is up to you to research other users responses to get any progress, and then not what you need. When you go to the site, it only prompts you to proceed with filing your next return.

When I buy a loaf of bread, it doesn't require that I buy butter. Or a toaster. It doesn't care. Don't we wish using TurboTax software was as easy? But it's a demanding task master. I bought the Premier edition to run under a Windows OS (Operating System) on a PC AMD hexcore processor using 64-bit architecture.

After filing my taxes with Turbo Tax app, I had my fees taken from my refund. So we all know your refund goes to Santa Barbara Bank then a day later you finally get your refund. I had mine deposited in a bank account. A normal account. Not a card, like Green Dot, or another prepaid card. Now I'm reading that because I did it this way I will not get my stimulus check Direct deposited in my bank. Why? I read that Santa Barbara don't wanna mess with it because they won't get fees. So they going to let IRS send me a check. My understanding is irs only sees their bank info! That blows me away being my account number is on my tax papers. I guess it's too much to pull that up and get my money to me. If this truly is the case, and from what I can see it is! Then never again will I file through them ever. Not even if I pay my fees upfront. H&R block seems to be having no problem working with IRS...

Several weeks ago I spent 2 hours on the phone with an agent trying to order prior year software that was charged but never sent. Today I tried to file online for 2019 but after completing the federal and state requirements my credit card couldn't be processed. Why when people need to avail themselves of electronic filing is Turbotax making it impossible for people to PAY for a modicum of financial security by having access to COVID-19 relief funds?

In previous years my tax returns have been entirely garnished by student loans. Even though TurboTax says it is free it always adds charges when you're trying to file your taxes in entirety. I have called once before and told them that the IRS gave all of my refund to Federal loans and they refunded my money that one time and said if you don't get paid they don't get paid. Now my taxes have not been returned to me. I don't know why the IRS is holding my taxes in some pending status. Of course TurboTax can't tell me. But I did pay taxes due automatically withdrawn from my account and TurboTax took the money from my bank.

Ok TurboTax set up something for people who do not file taxes to file to add their direct deposit information and receive check. Ok after I filed I found out they don't save your bank information if you don't receive a refund. Called they said wait for IRS portal and I did. Then I just tried to file through the portal. They won't let me cause I filed through turbotax. I am on SSI man. I only filed to give my direct deposit info. They misguided me and I don't appreciate it.

I used TurboTax to file my returns this year. It did not prompt me to enter in my 1095 form information. I went back 3 times before submitting it and did not see a section to enter it. My tax return was accepted on 01/31/2020. I received a letter from IRS on February 27th that they need a copy of that form and the 8964 faxed. I faxed them on 3/3/2020. I still have not received my federal tax refund. All because TurboTax’s software messed up. There are a lot of filers with TurboTax that this happened to and they charged me 80 dollars to file my taxes, which they will not refund me my money.

This is NOT free.. Plus if your return is not accepted for any reason, they ask you if you want to fix it.. You say yes... THEN after fixing it (you actually have to fix it by the way) they take you to the File return screen.. A lovely message pops up that says due to the complexity or your tax situation they cant file your return unless you buy their Deluxe program. They already had filed it so this was re-filing it. My tax situation is NOT complex by any stretch of the imagination, no dependents, I don't own anything, single and I don't have any other income.. Easy. Well they wouldn't "re-submit" my return until I agreed to purchase their deluxe program for a wonderful price of only 80.00. If you say no they wont file your taxes and you cant leave that screen.

My IRS return still saying pending approval. I will never use this system again. I will go to HR and block no dd. I paid over $210. I want a refund. I filed March 23 and it's accepted March 24 but no updates after that. My state taxes say they can find my info. I see all these reviews TurboTax is ripping off a lot of people.

Like another review said, they allowed me to submit my return without a 1095-A, and now my tax return is held up until God knows when. They sent a notice they are going to automatically draft my checking account of $80 on the 10th of this month. I guess they don't give a crap about the hardships people are facing right now with the COVD19. One more thing, I tried to write a review on their website and never could figure out how to submit it. I think the reviews on their website are fake as well....if not they are allowing a few negative ones to make their 4.5 star average look more believable.

Filed a SIMPLE return: Federal return seemed to go ok though tedious, But State return was a disaster. Again, SIMPLE return - Income from 3 jobs, plus $14 interest income. NO other forms required. So the questions were so confusing on entering the income that it would keep asking to update. Result was that we ended up with a COLUMN A showing the income from the 3 North Carolina jobs totaling $1300 plus the $14 interest income. Then it showed COLUMN B and asked: "how MUCH of the income FROM COLUMN A is taxable in North Carolina," so we put the full $1300: Result was that TurboTax showed total income in COLUMN B as $2600!! Remember-- it was asking HOW MUCH FROM Column A is taxable -- so the total should never have been allowed to exceed the $1300 entered on Column A) and result was we paid North Carolina $39 income tax.

Take payment before refunds. I used TurboTax to file my returns. I received State in February and I have yet to receive my Federal. They took their fees in early March and refuse to stand behind their products. Take the money and run tactics. Keep telling to call the IRS or go online. I have done that so many times which is why I went to them for help. No help given. Will not use them again. User beware.

Simply put, I was roped into paying for TurboTax Deluxe while assuming I was using the free version of TurboTax. I ended up on a screen that asked for my credit card info without actually telling me what I was paying for or how much I was paying. I figured this info was required to maybe identify myself or for refund purposes. Little did I know that once I entered my info I would be billed $110 + sales tax. I'm absolutely appalled and TurboTax denied my request for refund. This company has turned into complete, utter slime over the years, and I will NOT be returning. I will NEVER use this garbage service again if they keep their shady tactics going like this. VISIBILITY - have you heard of this Intuit?

I submitted an online Stimulus Registration but my direct deposit information did not appear on the 1040 SR Form PDF .. Turbo Tax could not verify that the IRS received my bank information. I was told I could verify it in two weeks .. on the IRS Portal .. which is too late because direct deposits start in less than 3 days? And there was no other information they could provide me nor anyone else who they could ask about their website submission of my banking information?

What happened to 100% satisfaction guarantee? They’ll still charge you (even if you clicked the free return option by tricking you) when they have glitches or forget to "mention" or include forms that end up costing the individual whom trusted them to begin with. If you look at their website you will see 5 pages of unhappy customer in this month alone! They are also the only unsympathetic company out there during this corona crisis. Maybe they think, take the money now before we have less jobs that require filling next year. Scam artist with a very rude Customer service Dept. They don’t care about anyone but themselves.. you’ll care next year when nobody uses you! I vote class action lawsuit for false advertising!

I have used TurboTax for four years. It's nice to have my information saved and uploaded each year. However, when I filed my 2019 taxes I chose Free File per usual. When I went to file I was charged for the Deluxe package. I caught the error before I finalized and paid, but there was no way to change my status back to free file. The only suggestion was to delete and start over. I am angry and frustrated. They are stealing my money! I will never use them again. Plus, there is no one you can contact to discuss this with...unless you want to pay more... DO NOT USE THIS COMPANY.

Attempted to file my taxes with TurboTax. Clicked through a myriad of pages and finally reached filing. I prefer to mail my returns. E-file with TurboTax is a nightmare. Completed forms will not print! I am taken on a merry-go-round that always default to the e-file screen. Used multiple browsers and still I get the blue screen with "Preparing your documents. This may take a few moments." Waited till I got logged off from the site and I have been re-logging and trying to print my forms for 6 hours now. TurboTax, do you actually offer a service or just collecting information works just fine for you?

I’m very unsatisfied with your service. As I sure hope any other logical person filing taxes is too. My return was $1,665 and you guys took $387 leaving me with $1,278. So I paid you to do the work myself wasting one day of my life, and you guys think you earned my hard earned money using your service? It’s pathetic and your advertising to add Max or add live help almost every question is disgusting. It shows your core company values. Your company is greedy and absolutely unethical. Treat people better make people want to use only your service, because you’re so good to them.

How they get you is tell you, you'll pay $0. But, if you have to add in anything like unemployment benefits, which is just one other form, it jumps to $110. That's the most ridiculous thing. And, I wanted to pay for the service through my refund, but instead it charged my debit card. I already have to pay $75, so now I'm up $185. I will never use this website again, It's a complete rip off. And, the representatives are pointless; don't even waste your time calling.

I’ve used Turbo Tax online for over ten years but this was my last. I was eligible to file for free but they added a Schedule 3 that had $1000 on it so I had to upgrade to the paid Deluxe version. That was $86. They said I’d be getting a refund of $2691. A month later I got a letter from Treasury that my refund would be $1000 less due to the Schedule 3 that wasn’t supposed to be on my return. I had discussed that with FOUR employees at Intuit before filing and they insisted it was supposed to be there. Obviously it wasn’t. I’ve since spoken to two more employees trying to get them to stop the debit from my checking account but they keep emailing me that they’re still charging me. Don’t waste your time or money on this horrible company.

First off, after I finally got to the end and ready to file it gives you an option to upgrade to the $30 "live plus" package, which I did. What I didn't realize was that I had already been automatically switched to the $60 Deluxe version without even letting me know?!? On top of that there is never any mention of the $50 State online filing fee?

I filed my tax return with Turbo Tax and paid $60. When my tax return was rejected due to a glitch in their system, I received none of the promised assistance I was promised for the fee. I finally had to mail in my tax return. They were no help....at all. They kept replying to my questions with unrelated answers. I want my money back!!!

As an US Student Abroad, filing taxes is already complicated. TurboTax didn't help with that. They nickel and dimed me through every page. Asking for more money between each input, at some points insisting I could not file unless I paid more due to my circumstance. After the final bill totaled $110 out of 'necessity' for someone who made less than $13,000 last financial year, I receive an error message. 'We're missing some information, please input your state and postal code under 'my info'. Well I did that, and double and triple checked, even played around with the input to attempt to get it to go through.

Seeing as it was advertised as "free" to file your State and Federal taxes but when I selected that I did not want to upgrade to deluxe, they gave me no other option than to have to upgrade. That was after putting all of my information in. They were trying to charge me $110!!!! So, $60 for the Deluxe upgrade that I had no choice and $50 for my State! This was my first year trying this product and never again. Especially, at this tumultuous time with COVID-19 affecting so many. I am truly disappointed with this company.

If you don’t buy the packaged deal from the get-go, you get slammed with extra fees at the very end which makes the services pricy and not worth it. It was really annoying last year and after many years with TurboTax, we are thinking about switching to a different tax software this year.

I have filed using TT for 10 years. I've had insurance through the Marketplace since it's very first year available. I'm used to entering my 1095-A, and this year the software didn't ask for it. I reached out to a TurboTax "professional" and was told I didn't need to enter it this year, since there were no penalties for not having insurance. I filed my taxes on January 29, and still have NOT received my refund as of March 25. I had to send my 1095-A and 8962 to the IRS after receiving a letter. This issue has impacted thousands of filers this year and placed an additional burden on the IRS. There are community discussions sites and social media pages dedicated specifically to this problem Turbo Tax has caused so many filers!

I have used Turbo Tax for at least 6 years. I qualify for free use of the software and electronic filing. I feel confident the software covers all scenarios each year with my taxes; small inheritance, social security income, 1099s, etc. I like that my tax returns are stored at turbo tax and I can access any year's return that I need to access.

They always try to charge me when I make less than the amount so it should be free. This year they wanted to charge me $70. So I went with a different service which charged me nothing. For 3 years they charged me when they were not supposed to. I don't use them anymore because when you're in the middle of doing your taxes it says, "Oh you have to go to the 49.95 version." And it won't let you stay on the free version. I won't use them again.

I have found Turbo Tax software to be the best of all the others. I have prepared taxes for myself, family and others for years and find they are the most thorough. This software is so easy to use and very reliable.

Well the software is flawless and simple. What I don't like is calling it "free" then as you go you get "well this is this much" and "that is that much". I'd prefer upfront pricing. Other than that, I've used it for years and you can store previous years to reference and make filling out things much smoother. I will continue to use them I'm pretty sure in the years to come.

I used TurboTax for my 2019 tax filing as I have done in previous years. This year, however, the software (app) never prompted me to upload my 1095-A form therefore causing a two + month delay in receiving my refund. I received a letter from the IRS requesting further information to rectify the issue. TurboTax Representatives apologized, that was all. Still being debited the filing fee.

Using Turbo Tax number of years. Some Setbacks, my fault. The assistance of having a live accountant readily available online (chat) or phone call is awesome. Helped me thru all the screw-ups I did. Also with IRS. I wouldn't use other. I have used other and never had this type of assistance. The software and cost of filing is minimal compared to going to others or accountants. It's easy, fast, and returns same week. I pay Federal every year, with a credit card. You pay a fee to use your credit card but even that is minimal.

There was an error when completing my tax return. I probably spent three hours on the phone with their support trying to figure out why it was not including some information that was entered on the forms. Made a huge difference... initially I was getting $3000 back instead I owed $6000 between state and federal. $40,000 from a stock transfer from a 401 K to a Roth IRA did not show up in income. Fortunately I saw there was an issue and that the program could not be right before I sent it in. They did work with me but it was very tedious and never really figured out why it did not work correctly. We just managed to get the amount to be included. Not sure if anyone else would have a similar problem.

There is a problem with the carry over dividends with Schwab. It add the dividends from Schwab twice. Which meant a higher tax. After a call to Turbo and a 30 minute conversation they did find how I could adjust it. The site still told me I needed to correct it before I filed. So I could efile the return. The same problem happen last year.

Save your time and money. I filed back in January, first time using this instead of H&R Block. There was nowhere to put my 1095-A, health care tax premium. I shouldn't have proceeded but I did, huge mistake. I received a letter from the IRS that I needed to send the form plus a form from my taxes. Well, you need to pay a ** ton of money to access your tax forms. I got into contact with TurboTax, we were screen mirroring and it took forever to find the form, with him guiding me. Then it wanted to charge me 185$ to print the form, I waited for another hour to get the free code from him since it wasn't going through. He finally told me to just hit "pay later" that as long as I didn't submit, it would be fine. Well guess who just got billed for 185$??? Turbotax is a scam and ripoff.

Have used TurboTax for decades. My mistake. Moved to California from Wisconsin in 2019, & TurboTax was a nightmare trying to enter our data. More importantly, after many hours & before filing our Federal, California & Wisconsin returns, TurboTax said guaranteed no-error accuracy & very low audit risk. After filing each of our 3 returns with their acceptance & cashing my payment checks, Wisconsin sent audit letter stating I owe more due to interest. Tried to contact TurboTax & an even bigger nightmare. Gave up trying to contact, their help was repeatedly FAQs & customer responses, no TurboTax "Experts". Never again!

This is a complaint about Turbo Tax software. Since 2016, I have always installed Turbo Tax in mobile drive in my computer and did this for 2019 tax year. A week after I filed my 1040SR, I tried to go back and look at Turbo Tax 2019 in my computer. But when I start Turbo Tax, it tells me "Drive F does not exist" and does not ask me which drive to look in. Turbo Tax will only tell me to uninstall/reinstall Turbo Tax. This is nonsense because I can clearly see all the Turbo Tax folders in the drive E. To Intuit - fix your software; if the Turbo Tax file can find drive R, then it should ask the client which drive to look in. Fix your software for 2019 and 2020.

Intuit Turbo Tax is one of the best tax prep software that I have come across. They always keep an accurate history of my previous tax year filings and the take a picture and it translates all of the information across to the document - genius! Prices are always fair as well. Five stars!

I like how easy it is, and how they take you step by step to do your taxes. Also it lets you go back to make sure everything is correct. They let you review all of your information before moving on to the next section. If there is something wrong it gives you the option to take a look at it.

I believe the "offers" are misleading because the user doesn't know what that end cost will be until they enter in all the information. Based on someone doing 50% freelance work, it automatically labels your return as small business. So now, the cost to file jumps up $50-60.

I am not a Microsoft fan. The software Turbo Tax is good even with the mack format. What I do not like is the nickel and dime process they use. There are 4 different tax programs. Then there is an additional charge with each state and sometimes federal processing. Credit Karma can do all that free.

I was able to do my taxes with relative ease, although there were a couple of places that I found confusing. My biggest complaint was that it is listed as free to use, well yes and no. I was able to get everything completed for free, but it cost me $80 of my small refund to have it automatically put into my bank account. I won't fall for that again, and I think I will try another tax site next year.

They used to be pretty cheap and awesome but now the bundled program is too much money. So I'm gonna try and find the free place that does taxes for the elderly and low income people. I don't have money to spend on that.

TurboTax makes it very easy to file your tax return if you do not have a complicated return, they are very good at customer service, and stand behind their promises. The more complicated returns can be handled, but you have to have a good understanding of what needs to be done, they can only operate with the information you give them.

Have been using for at least 15 years. Interface is easy and they offer great assistance. They after audit defense as well. Pricing is a little high but I am very used to their application. I also have compared my results using TurboTax in years when I used a CPA and the program was more accurate.

This was the ninth year I have used this software. I sign in online rather than purchase the software that needs to be installed on the computer. As long as you prepare and gather your documents before sitting down to actually enter the information/data, it goes very easily. It is a step-by-step process. You have an opportunity to review and correct your entries along the way and to do a final review at the end of the process.

I was an income tax preparer in the 80’s and know how time consuming it is to prepare a return. TurboTax makes is so easy and simple to prepare a personal return that anyone who can read should be able to prepare their own.

For months, years, TurboTax has been advertising free basic Federal and State tax filing. I went through the online process with my stepdaughter, who is in her first year of earning wages and filing her 2019 taxes. Throughout the process, the online questions frequently prompted us to purchase the Deluxe edition, while at the same time, displaying that basic federal and state is free. The only complexity to my stepdaughter's taxes is a 1098-E form for student loan interest; other than that, everything is completely standard. After going through all the questions, putting in all the information, and suppressing the many prompts to upgrade to Deluxe, we were taken by complete surprise just before submitting that it would cost $145! Most definitely NOT free!

The Turbo Tax is very easy to use. If you get stuck the number to call for help is very fast and easy, just answer the personal questions and they can guide you through. Use easy to remember passwords, use easy to remember security questions. Print your forms out at any time. You can even start it up and come back another day to finish up. All your information is saved! Call the IRS number to find out if it went through, the website also has lets you know if you are missing anything. Overall a great way to file taxes without that high dollar charge for most places.

It's a semi easy system. However if there is an error it should populate analogies and examples if you move forward with this information, so that way you can make a decision. Sometimes it gives a super generic answer that pertains to people with families and dependents but does not cater towards the single filing persons.

Have used Intuit Turbo Tax for several years. This is my first year with SSA as my only income. The program was easy to use and will use it again next year. Purchased the multi-user software at Costco.

Since the availability of the Intuit's Turbo Tax in the United States of America, I have found Turbo Tax to be an excellent software product in all aspects. I am an application software developer. I could not have done a better job in developing the tax package. Turbo Tax exceeds my expectations.

The software walk you through every detail and has a lot of help links when needed also it provides you with accurate information through the customer service number, in addition you can try different seniors.

I've used this for many years. This year I had problems with how to report a 457 retirement account, whether it counts as a conventional IRA, Roth IRA or whatever. Although I requested assistance on this, I never received a reply. I'll be looking at other software next year.

It's great service but sometimes are confused, but overall works perfect, I used for last 4 years for me my wife, every year works better and really really it's intuitive, I love The app. It's secure. Thats its something that I always want.

I am retired CPA. This software is for idiots and lower. Confusing menu screens. Bought 2017, but switched to Tax Slayer in 2018 which I really liked and is way cheaper. Much easier. Intuit software is really hampered by screen menus that do not make sense. It drags on and on. Decidedly not user-friendly.

It’s been very easy to use from the very first time I used the system also to back up to check yourself if you are unsure of what you’ve done and then to make any changes. I would use it again without question.

I had a problem that their experts could not solve. They promised a callback to work me through the solution. 5 minutes later they sent an email that my problem was solved. It was not. No one seems to care to solve a problem. Getting rid of me was their preferred action.

Have used TurboTax for at least 15 years and never had problems until now. Straightforward W-2 filing, federal and filing 2 states. Was led to believe it was going to cost me $40, then my confirmation email came and I was charged $160! Called the representative immediately. Was in the phone for an hour and was still told I was “bumped - up” to the deluxe....NOT by my choice. I asked the representative to tell me where the disclosure is stated. Couldn’t get a straightforward answer. Lost my business! Buyer beware!

Great price. Quick and easy. If more information is needed, there is other information that can be looked up for help breaking down the question. They take care of everything as far as refunds and payments.

The tax filing software is pretty good but they should work on integrating the online purchase with a CD purchase which is done at any store, if I register my CD purchase it should allow me to pull my 1099 from the banks which are integrated to my mint account because technically they are single company.

Intuit Tax software is user friendly with easy to following instructions. I have used this software on several occasions, however, changed due to me adding an LLC to my submission. I felt uncomfortable because there wasn't a live agent to speak to at the time, so I found an individual locally to now do my taxes.

The free service seems to apply to few people. Never to me. Instead for me, I end up needing this and that extra service. But when I used their telephone support, they helped me with my more tricky tax questions well. They were knowledgeable and very patient. However, you will get each time a new person. Final bonus: You don't have to leave the house!

The price is higher than going to a CPA. Once I used it years ago, I just keep using it again because autofill based on the previous year(s) tax filing on its system that saves much time. It has been improving and I find it is getting better and clearer that I have less number of part with difficulty finding answer.

Used for years, this year buggy, slow, refuses to print even though the desktop and printer are unchanged from last year (but I could print the PDF directly in Windows). Really loused up form 1310. Had to do manually.

Filing taxes is very simple with Turbo Tax and I received my refund very quickly. Even for self employment it's simple and my refund came in two weeks too! Would recommend too for everyone. They even run great promos.

Very easy to use. Definitely recommend. Been using for 3 years now and every year it gets easier. Help is only a call away and they can log on and help you on your screen threw their end. The processing time they give you is accurate.

It's easy to use even though it is my first time using it. However, they kept offering more options, which means adding cost to us. At the end, we are using the standard deduction anyway. That means many questions and forms are not needed. My suggestion is if you think your tax return for the year doesn't have a lot of complicated deductions, just use the basic (lowerest cost) option to get your tax done. It will end up using standard deduction, which is the best one in most of the cases.

I ordered stuff online and I was charged double and triple the amount. I have been on hold for two hours and this is the second call! The first call was one and a half hours. I'm so disappointed! Horrible.

I got to the end of filing my taxes with TurboTax - Free, and was told I needed to upgrade to the deluxe version because I qualified for a Schedule 3 deduction. Since the deluxe version was $60 and the deduction was $100, it was a no-brainer to just go ahead and upgrade even though I'm a little annoyed that I wasn't notified that claiming that deduction required the deluxe version. So I click the upgrade button and go to file again, and all of a sudden there are two $50 dollar charges for filing each of my two state returns - which were completed and previously free with the free version of TurboTax. Nowhere was it stated that the price of the deluxe version was $60 plus $50 for each state return. Now I'm even more frustrated and annoyed and frankly angry.

My return is now on hold due to not receiving the Premium Healthcare Tax credit sheet 8962 when I was doing my taxes online. It did not prompt me at all for that documentation. The IRS requested those documents and told me that it would be 8 weeks before I will receive a response. Then I received an email from Turbo Tax telling me that they plan to automatically debit my tax fees out of my checking account since I am not getting a refund in timely fashion. This is $150 that I don't have especially due to the fact that Turbo Tax is responsible for why I am not receiving the refund in the first place. In the midst of this virus and being home from work. This Turbo Tax experience has been a nightmare. I will never use this company again. Please do not use this company. Use a company that does not lie and prepare incorrect tax returns.

They advertise "free", but nothing is free. You need to pay to file state, and if you used it previously the program will fill in information for you if it is the same as the previous year, but that will cost you in the end also. It's a clever/tricky program, & you can't change your mind for that. Also, be prepared to pay for the services upfront, the cost they charge you for deducting from refund is ridiculous, not worth it. Otherwise, they are up to date with all tax cuts, and ask all the correct questions so you don't miss out.

I could not get an answer if my taxes would be free and ended up with a $60 bill. I would like a chart showing what constitutes free file taxes. I think it's overpriced. What I like is that it saves my data and investments from prior years so it's fast.

Have been using Turbo Tax for last 10 years. Easy to navigate and submit both fed and state. Easy to save on computer file as well as portible jump drive. Also easy to print copy to save. I would recommend to anyone.

I've been a TT customer for many years now. They are not the cheapest, and will nag you occasionally to upgrade, but they have been doing this for years. I like the fact that they ask questions (sometimes in agonizing depth) to help you along. And the continuity factor makes importing prior data a breeze. Biggest drawback to me? Higher cost of state returns.

I have used Turbo Tax for over 10 years from being self-employed to now retired with many different tax forms. They always asked a lot of questions to cover every possible scenario so I know we have covered everything. I highly recommend this product!

Great product! I have used Turbo Tax for many years. It is easy to fill in information, and you can ask questions along the way. It has all the latest information available and helps you get the best refund possible. Keeps your information safe and when you use it year after year, your info is right there to help compare what your taxes were the previous year. I definitely would recommend this product!!

It has actually been a few years since using Turbo Tax. I was a bookkeeper and a friend of mine who didn’t do any kind of bookkeeping asked me to figure out and file free income tax for the year. I decided to use Turbo Tax and the ease of using the program was amazing. All I had to do was enter the income, dependents and any deductions and it did all the calculations for me. She and I both were completely satisfied!

Intuit charges extra, after you have completed your taxes. The cost at the beginning is not the same. I’m extremely disappointed with this process. The additional charges are not upfront. Intuit should be clearer, about all charges and fees, at the beginning.

Good thorough tax software but expensive. I would use it again to prepare my taxes, but they need to bring the price down for the average user. Perhaps they could provide steep discounts for retired senior citizens for example.

I have used TurboTax in the past and was quite satisfied, but this year (2020, filing my 2019 tax) it was a frustrating waste of time and money. For seniors in Canada, the program has a basic error when it comes to entering OAP income. So don't bother. Try SimpleTax instead. It works, and it is less expensive.

I have been using this product for several years. Each year there are some improvements. I find it to be user friendly and prefer the website download versus purchasing each year. You may have to pay a filing fee depending on your income. Overall, I believe it's a reliable service based on my experience.

We are seniors and was apprehensive to do our taxes without the help of a human professional. A friend told me about this app. We are grateful she did. Hopefully, we can share this information with others, elderly or not, to help them.

They help me a whole lot and gave me detailed choices. They had online customer service. They gave me a nice size back for me not working that long. I have been doing my own taxes for some years now and I don't need to go to a professional because I feel professional when I do it with them.

The software is easy to use, they have a free version and several other deluxe and business versions for purchase. The business and deluxe versions are very good, these versions are priced similar to comparable tax software.

I've used Turbotax online every year for the past 5 years and I like them because it is so simple and convenient to use. I'm done in about 10 minutes and it saves your info from the previous year. I will definitely keep using them every year.

Started filling my 2019 return, got to the file section in which they charge my credit card for the services I wanted, and the next screen is "review your return" and guess what, it's wrong and the online tool does not allow to change it (Form 2210), but they were smart enough to charge me before I notice the gap in their system, and of course they have no return policy. Support said I need the desktop version to edit Form 2210, did so, and was good to go, and now the desktop version wants me to pay for filling the State tax, which I had already paid for in the Online version! This company is a joke, you are better off with a CPA. And this way you give less money to the company that is lobbying to keep taxes in the US hard to submit.

It has more comprehensive inquiries of our financial assets and expenses to maximize tax returns. Very helpful. Also, it has a comprehensive state income tax form - a big bonus. Cheap price from Costco on sale.

TurboTax has really improved over the last few years as I have found this year's edition to be easy to use and with better explanations than I have ever seen in earlier editions. I will continue to use this product next year as I found it relatively easy to breeze through my taxes, both Federal and State. My only complaint is that they charge extra if you need to use more than one State return.

I appreciate the last year's references and the quality. However... I had to pay the 158.00 before my taxes came.. So they didn't get to me for 6 months but I received a interest too. So my Wife uses Turbotax Deluxe also.

Turbo Tax is the easiest site ever! It actually gets easier every year! I've been using them for 7 years and help others with their taxes on this site as well!! It's Free too!!! I have my refunds within 5-15 days; depending on when the filing date actually is.

I was a dedicated TurboTax user. I switched. TurboTax acts like everyone who shows up is a dumb Democrat. I've done my own taxes for decades, I know the basics. Just trying to get to the forms is now a royal pain in the **. Some of us are filing taxes because we work for a living, not because we are trying to get welfare payments. After trying to get to a 1120S for over a half hour, I went to TaxAct.

I have used Turbo Tax for the last 6 years. I have found it easy to use, their hints keep you honest and the hints are very helpful. I have used the free service the last 2 years. Before that, we had a home-based business and paid $89 for the business model. The model was just as easy to use as the regular app.

It’s hard to beat the value, since it was offered free this year through our banking company. I am a long-time user of TurboTax, never had an issue with it. I would have purchased it again this year if not for the offer!

Ever since we used this service we never got Federal back, always was give away to my husband's ex's food stamps bill who used his SS number to get more than she deserves! It's WV. They will not make her pay it but he has to pay it back! Never had problem until we used TurboTax!!

I like that there is additional information in each section when completing a section and that I can complete my State taxes as well. If I need assistance, there is someone available either with a chat or a phone call.

I have included TurboTax over 10 past years, and their specified software is sometimes partially confusing. But when reaching them over the telephone, the representatives were very comfortable and almost precise depending upon the specified steps for causing problems when reaching them.

I have used this software for over 6 years. It has always been straightforward and easy to use. It tells you where to find what you need down to the line. After filing, they send periodic emails to check in and make sure you are okay. The software even offers audit protection. It really gets no better.

I nearly lost tens of thousands of dollars because of a TurboTax bug. Long story short, I trade stocks on margin and so have margin interest. For whatever reason, TurboTax did not let me take credit for this interest; that is, it should subtract from my capital gains. I had to enter the interest amount manually on the appropriate line. I sent them feedback, but received no response. Nothing. No apology, and no indication that they would fix it.

This tax software is very easy to use. It offers easy to understand explanations and answers to questions are also available and easy to understand. After using it the first year much of our information was saved for the next year which made it much faster and even easier.

I have used Intuit Turbo Tax for several years now. On an average year I help 10 family members complete their taxes and I find turbo tax the most non-complex and free way to complete them in a timely manner.

I had a problem with Home and Business not accessing the State part of the tax and was so frustrated. I finally called and the rep. on the phone was absolutely fantastic - she had to download a whole new program and then patiently walked me thru every step until I clicked on my state and everything OK. On the phone for probably an hour.

Depending on the version of software you order, Turbo Tax can be expensive. However, it is good. Intuit updates the software constantly to reflect last minute IRS changes. And you can file both your Federal and state returns electronically.

This is a thorough, easy to use site that gets the job done!! It is a simple clear page by page process and they are able to upload my w-2 forms and use info from last year. I did my return and had it submitted within 45 minutes.

Works well. I have used it for 3 years. It takes some time to load initially but once loaded it works well. Audit checks are very helpful in pinpointing errors. E-filing and status checking is very simple.

I filed my 2019 taxes with the online TurboTax software then 6 weeks after e-filing I received a bill from TurboTax for 190.00! I haven't even received my promised refund check from the IRS. I believe TurboTax incorrectly processed my tax return which is causing my refund check to be missing and delayed and they want to charge me for it. I will tell all of my friends and the people within my community to never use TurboTax.

I'm trying to call you guys to ask a few simple questions but I keep getting out on hold for over 40 minutes. Each time I get to the 40 minute mark the machine hangs up on me. This has happened 4 times now!! How in the ** am I supposed to get my return done if you people can't talk to your customers about their inquiries!?!?

I usually would go to a free service through a site set up by AARP or somebody similar, but due to the corona virus they were shut down. I have pretty simple taxes and thought I would go thru TurboTax - cost $110!???

Very intuitive..easy to use....any questions..answered right away...been using them for the last ten years....I tried private companies, other online company....The Best so far..I have tried competitors...Turbo Tax has been the BEST!!!!

Amazingly easy this year. I needed help just once and the CPA was great. I don't like the way prices are scaled and the way they play on your fears of being audited to "nickel and dime you to death". No mention of where I could deduct what I paid last year, but there is no viable alternative.

As people are finding out free isn't free. If you have unemployment it's not free. $80.00 and still messed up my Fed return. Glitch in system.. Only reason I found this out was that I looked on IRS site and it was longer than 21 days. It was still being processed. TurboTax didn't include my ACA information.

I have a somewhat unique situation with small business, rental property, retired and receiving money from investments (72 yrs age). Turbo Tax for close to 10 years had met my needs completely, professionally and personal assistance. I will not consider any other means of filing my taxes. Couldn’t be happier, and will not consider anyone else. Also I file federal and in two states flawlessly. They're the BEST!

Paid for Premium Plus expecting high level of Tax Support when needed. I typed a question and clicked on Live Chat. Instructed to use this number: 1-800-624-9006. When I called this number, I was greeted with "You need a Medical Alert device", and they proceeded to sell this item despite saying I needed tax advice. Poor to say the least, and disappointed in TurboTax. I called number again, selected O for Operator and finally spoke to a tax person.

I've successfully filed my federal income taxes using TurboTax for many years. This year, my return kept getting rejected because "my spouse's AGI was incorrect"... Except it wasn't. TurboTax support kept saying, "Awww too bad, you have to snail mail it in." TT seems to be transmitting the wrong info if you are married filing joint and your spouse died in 2019. I decided to try one of the free online programs, and after entering exactly the same data my return was accepted right away!

I have been using TurboTax for five years however this year something was a miss. I’m not sure if they changed the program or what. I had to keep going back to change things I already submitted. Anyways so I got to the end and the program never asks for my 1095 A which is from the healthcare marketplace. I thought it was weird but nothing changed from the previous year so I assumed TurboTax had it saved. After waiting 21 days I got a letter from the IRS that I never submitted the 1095 A and now I have to fill out a 8962 and wait 6-8 weeks longer. I’m convinced it’s a scam. Delay tactics. I know 5 other people that used TurboTax that are going through the same thing. I will Never use TurboTax again.

I have the easiest taxes to do in about 15 years. I chose TurboTax free. As I progressed with the entry of my two (2) forms, PA W2, PA UC 1099G, I was pushed up to a paid version. Accepted. I spent over an hour trying to complete my taxes for submission. There were errors I could not figure how to work through. I ended up paying for Deluxe so I could get a tax "expert" on chat. My free quickly became $187.25. She could see my screen. We spent over two (2) hours attempting to resolve to no avail. She (Naomi) spent time with "Tech support" persons for some time as well, to no avail. Sending the diag file showed no errors. The issue seems to be faulty software.

I had a good experience filing my 2017 & 2018 taxes. However, this year has been awful. They didn't have all of the forms. Also, I paid the fees straight from my bank account to save money, but I didn't actually file. They charge extra if you have the fees taken out of the federal return. I decided I would file with another company. So I figured I could get a refund for the fees I had already paid to Turbotax. Nope! They said I only could get a refund if I used the software & not the website. That is extortion. I am out of $138. Don't file with Turbotax.

I've used TurboTax for many years. Last year I had to file an amended return. They claimed I was due a refund and instead, I owed $2000 with $300 in penalties. (Rounded figures) One of Theresa CPAs checked my figures and told me they were correct. I was then told I needed to go to the state and have THEM, at my time and expense, find the error. Given that my numbers were correct, it would seem that the error was with Intuit's product. This year, for 2019, I gave up. The questions they asked about the countries and values for foreign investments are out of my realm. If I import the documents, why can't they glean the answers as well or better than I? There were also a couple of continuous loops that were frustrating. I guess I'm just getting older.

I have been filing my taxes with Turbo Tax for a few years. In the last three years, I have been making under $36,000. I should have been qualified for the free edition but every single time I was charged for the upgrade. I called to ask why I was charged this year and to get a refund if possible. They said it was not possible because I already chose and paid for the Deluxe option. They said I needed the Deluxe version because the forms I was submitting required it and that every year new forms arose that required them to charge extra or change their fees. The representative said they did not charge for filing but for the "preparation." I mentioned that it didn't matter.

I work in VA but live in NC and my husband works in NC and TurboTax charged a huge fee for all this plus a few for direct deposit. They never mention the form 8965 for the healthcare.gov crap so I had to wait and get a notice from the IRS and fill this out myself! So if I paid TurboTax so dang much why couldn't they have done this form for me with the whole process!!! They even asked me stuff about the prior year, why I have no idea! And to top it off with all their fees and now I owe instead of a refund. Hate TurboTax and will not use it again and wouldn't recommend to anyone at all. It sucks!!

I've been using TurboTax for several years now and have always had quite a favorable experience. They have designed the program very nicely and always have helpful hints. If you only use the free version you can file worry and hassle-free. Had it been that experience alone I would have given 5 stars. Upgrading: the money trap: You must READ READ READ especially when upgrading! I was told I needed an upgrade to finish my taxes and it listed the upgrade price as only $40 (the "early bird" discount). There is fine print beneath that reads "state additional".

Last year was my first time filing for myself. TurboTax convinced me I would be paying $40 for its service, but at the end of filing I was hit with a $145 bill. Meanwhile with my income I could have filed entirely for free with practically any other IRS-partnered program. TurboTax's free filing program is $36k or less, and they won't tell you you're over that until you've filled everything out already. After using a competitor completely free this year and received my entire refund, I feel swindled by TurboTax. I'm at an age where I don't know very much about this system and every penny counts. It's unethical for TurboTax to be treating customers like this when it's the go-to name for tax returns.

I have used TurboTax for a long time because Intuit does do a very good job of boiling everything down for you so you can do your taxes yourself. I paid $40 for Federal and $40 for State this year, which is a good deal just to get taxes done, and I know that many people would say, "Man, I wish that was all it cost me to do taxes for a year." My major complaint this year is that it really seemed that every other screen was trying to up-sell me. It felt like each and every time I clicked on something, Intuit was trying to sell me something and that gets tiresome. I can deal with a few of those, but my request is that they dial it back. Other than that, I find the product to be wonderful.

I prepared my taxes using the tax free program using the basic form with no deductions but when I completed my return the program stated it wasn't free and would cost $80.00. Then it asked if I wanted to pay using my refund, without stating there was a charge. I said yes and it processed everything and at the end charged me an additional $120. service fee for using my refund to pay their $80.00. This is BS as I would have paid the $80.00 upfront if I would have been told upfront of a service fee if I used the refund. Also there is no circumstance that they will not charge you to do the taxes. I like TurboTax but don't like being lied to about no fee and not informing me upfront of additional service fees.