Intuit TurboTax Reviews

This year, to be able to designate an RRSP amount as a Home Buyer's Plan repayment, the price tag on the return went from $70 (couple return) to $140! In the middle of the process, without any warning, it simply said that you can't continue with your current option, switch to premium. I believe that's a total rip off and I would have appreciated a warning from the start based on the information in the prior year returns (I have filed with them for more than 5 years and my situation has not changed). They are losing a customer for sure.

I've been using the free TurboTax version for more than 6 years, but this time they said they were not joining IRS so I decided to keep using it even though if I had to pay because it has been great with my tax return, but sadly, this time they messed up with my Federal and State Return. For some reason some Charitable Contributions I never put there were added, so I filled without being aware of it and now my state return is messed up as well as my Federal. State has rejected it and I guess I have to amend my Federal after all. Their software is having lots of glitches so I will not use it again in the future. I have been trying to contact them, but it's almost impossible to get someone to talk with. I ended paying $160 for such bad results. So disappointed!

Chose the option to have the $20 fee for the Maryland State eFile deducted from my refund, but my refund was charged $40. I contacted Intuit and had a very unpleasant experience. Intuit refused to admit that I was overcharged by $20 and told me that they would send me a one time goodwill gesture of $20 via a check in about 8 weeks. I even provided all my receipts which clearly showed that the eFile for the Maryland state was $20, not $40.

Don’t waste your time tracking your federal refund if you chose to have Turbo Tax’s RIP OFF fee deducted from your return because it’s not the date YOU will be receiving the refund but the date TURBOTAX receives the refund!!! 1-2 BUSINESS DAYS AFTER that date is the date you will receive the refund!!!

Turbo Tax is not free in any way. You think you're clicking on a free version, but somehow you end up paying $80 in fees. Then they try to take another $39 fee JUST SO YOU CAN PAY THE OTHER FEES USING YOUR REFUND... It all just feels like a scam.

Do yourself a favor and do not use this service. It is ridiculous to navigate, slow, keeps pressing you to upgrade - just about every other screen is an upsell...that you have to respond to! Its functionality is lacking - asks for your email at the end and tells you to back to personal info to update, but there IS NO FIELD for it!! And you cannot proceed beyond loop. Just plain awful. Wasted an hour entering information into their product only to get nowhere - and would recommend to anyone - STEER CLEAR of this useless "service".

Turbo Tax does not have a warning that they cannot file electronically if you need to use IRS Form 8915-B "2017 Disaster Retirement Plan distribution". The company has been unresponsive in demands for repayment for a faulty product.

Charged me for services I didn't want or need, then charged me again when it was time to file. I had to pay to file on top of what I already paid them. So, basically, they told me I needed to purchase their software, because I had unemployment, but I didn't. I chose NO. I received no unemployment benefits for the year, but the software was convinced I did anyway. I think this was a bug having to do with the fact I did last year, but not this year and it was trying to carry over information and autofill forms. I bit the bullet and paid for the software, because there seemed to be no way around it, but then upon filing they said I needed to upgrade to deluxe. Mind you, the only income I claimed was my W2. This was going to cost me another $39 to upgrade, on top of purchasing the other software already.

I decided to use the "free" software by Turbo Tax in 2021. After processing my electronic return, they sent me a copy of the return and a thank you letter. After a number of months and not getting my refund, I called the IRS. Turbo Tax did not file my return. So, I tried to call Turbo Tax, they would not take my call because I wasn't signed up as a "supported" user. I was told to log into Turbotax.com and deal with my needs. I logged in only to find that Turbo Tax has dropped their "free" program and my login was no longer functioning. I've purchased their product in the past, can't say I would ever do that again!

Wonderful software. I use it and get the maximum back each year. The only issue is that I wish TurboTax were more upfront about pricing. You only get alerted that you have to upgrade to their paid services *after* you've completed your taxes and have invested that time. The pricing structure needs to be more transparent from the get-go.

Purchased TurboTax Deluxe at Costco just in case. Took 15 minutes to load on computer. Spent FOUR hours tediously going through all the steps. Getting near the end in review it has me living in a different city??? Additionally added incorrect information. Many questions did not pertain but wasted more time. When you contact them for online help They want add'l $ 49. And for $45 they guarantee the results. And professional tax consultant will cost $ 149.00. What a SCAM. So I finally finished it after 4 hours. This was worse than the Driver Safety Course online. Sent it in by E-filing. DONE GREAT. The next morning BOTH the State and Federal were rejected. Go back into your account and download the latest updates. But I did that yesterday when I began. Another 15 minutes. Back into the program and it starts asking where you live again. SCREW this. Glad I got it at Costco and returned it. DO NOT WASTE YOUR MONEY OR TIME...

First I started with Free plan because I have super simple tax filling for 2021. In middle process, they requested to take Deluxe plan ($39) if I want to continue. I took that plan and on the end they ask me to pay more $39 if I want to send file to State and Federal taxes. If not, they will delete State taxes. Isn't it a fraud software with cheap tricks??

After 2 hours on the phone with Turbo Tax, I got nowhere. Four hours of entering info into the program and all gone, this happened 2 years ago also, while the cust service rep was understanding, she could do nothing, it is a glitch with Windows Defender and the public has to pay the price not the programmers who could care less...

I tried using TurboTax free for a simple return and they would not do my taxes for free because I had unemployment income. They wanted $119 for their extra service. I ended up using a different tax service for free. I don't mind spending extra money for extra work but my tax return can be easily done on paper.

Do Not Use this service. Refunds are sent to Santa Barbara Tax Products Group (SBTPG) and then they don't deposit them to your account. IRS says they issued payment and you need to follow up with SBTPG. You can not speak to anyone there or submit requests. I feel robbed and not sure who I can talk to legally to recoup my refund.

Absolutely trash company. They do not care about their customers and they treat you like absolute garbage if you make a mistake. I will never use this company to prepare my taxes ever again. They are also not free like they advertise, they are forcing an upsell on every customer. In addition they do not allow users to leave a review of their website. They force you to use their site to prepare state taxes and then refuse to let you throw it away forcing you to pay for your state taxes when your state website can do it for free.

Don't use TurboTax, I used them for 6 years, but this year my extension got rejected and my check also, they never notified me or tell me about it, then they submitted my taxes and also didn't notify me it didn't go through, I received a $1000 penalty from IRS because they didn't submit my files or notify me of rejection, by the way rejection was their fault also. I called them and they said they will refund me, then they emailed me that nothing they can do about it. So basically they charged me 200 for submitting my taxes and they failed, because their system is not good, I ended up paying a $1000 penalty to IRS. So Basically be away and go pay your next door CPA to do your taxes. By the way garbage customer service.

I filed my taxes on time submitted it even with that high $120 fee for self-employed, which I had to pay even without having my return processed. I thought everything would be find, now I know TurboTax is a headache. It's been a never ending horror story. The next month after I submitted just one return, I was told a duplicate return was submitted (that's 5 weeks later), but how, since I hadn't been back into the system. Long story short, it's almost 2022 and I still waiting for 2021 to be process because of that duplicate return that TurboTax had to have submitted.

I paid TurboTax $108 to submit my federal & sate taxes on May 17th 2021 (deadline), but the submission was rejected because my beginning amount from the previous year was flagged as incorrect. I tried to correct it several times, but it was rejected again and again. Finally I gave up and did my taxes by hand and submitted them by mail. I requested a refund from TurboTax, but it was denied. I made a second request and it was again denied. I replied several times to their emails reminding me to submit my "unfinished" taxes with further requests for a refund, but they did not reply to any of them. Finally, I submitted a complaint with the State Attorney General's office, but nothing ever came of it. Bottom line, TurboTax took my money but didn't deliver the goods. Not cool.

Expected TurboTax to make amendment through their customer base and never received the corrected senior standard deduction. I was very disappointed in their lack of follow-up. The program used $24,400 and it should have been $24,800.

I bought the product with live help, hoping that when I use it to prepare my tax returns and encounter issues I can actually get some help to figure out what went wrong. After I spend many hours inputting information from 1099s and K-1's alike (which I keep wondering why in this age of AI and OCR why couldn't TurboTax let its customer drop the pdf and do the entries for them). When I arrived at the stage of review, the system keeps giving me some nonsensical errors in one state return and asks me to fix them. I called the live help, I then talked with about half a dozen "experts" in TurboTax. None of them had the slightest idea why the errors came up and even less on how to fix them.

I have been using Turbo Tax for more than 20-years. I have my own business and the home and business product has normally been a great help with my taxes. However, this year after completing all the forms, reviews, etc., I was blindsided by Turbo Tax when I wanted to file my taxes electronically. It had to do with getting a PIN number. The directions were so poorly written that I was forced to print my forms and submit my taxes by mail. Then, later, I started to receive threatening emails from Turbo Tax about not filing. I was extremely frustrated by not being able to finish my taxes.

I filed my taxes months ago and figured everything for be fine. I was told returns in my account in 14 days, that turned into 21 days, turned into over a month before my money was not direct deposited into, a thing I paid nearly $200 after I basic filed everything then at the last screen was forced to after they greyed out the free filing option right at the end, a move that should be illegal, but instead given to some other company, TPG, that then claimed they sent it to my bank but the deposit was rejected, a thing my bank has no record of, and that they sent it as a cashier's check. When I notified Turbo tax they basically told me it wasn't their problem, though of course in a very round about way.

How I see a tool like Turbotax is given its digital nature, it's able to cross reference inputs you may have entered incorrectly. For example, if you have two scenarios where it asks you for your property tax, it should either not ask me twice so as to prevent me from entering in incorrect information or it should pre-populate when asking for that information again it to allow me to check I entered it correctly. It's these kind of values that makes using a digital tool helpful. Unsure if the platform was making updates but it failed to do so in my 2019 return and now I'm being audited. When asking Audit Defense if I can refile due to the error, the representative in that service (separate company by the way), he said I couldn't and really only could either pay the fines or proceed with the audit. So if I had not used Turbotax to file and just used paper filing or purchase Audit Defense, I would be in the same situation I am now, figuring all this out by myself.

I had to wait months to write this review just so I could have a level head about it. I've used TurboTax Online in the past and had no issues, but this year they put me through the wringer and I will NEVER use them again. I was led to upgrade from the free version to Deluxe for my Federal Return, which I did and submitted. When I went to do my state taxes as normal, it was forcing me to continue in Deluxe and since I had already submitted my Federal, I was unable to change back to Free.

I wanted to file my taxes with them, I paid $185 and waited for a CPA to tell me what to do, so I got a call from one of the CPA that's working for them, and she didn't know anything about anything, and all she did was referring me to online articles to answer my questions! It felt like she was not a real CPA. I decided not file with them and hire a real CPA. I asked back my payment, and they refused to pay it back, just like that. My advice for anyone is to stay away from this company. It is no more than A BIG SCAM!!

I have used TurboTax for the past several years. I am NOT a tax professional, yet every year I end up having basic questions that I end up knowing more about than any TurboTax "professional" I speak with, after about a half hour of research on the IRS website. This year, TurboTax screwed up my home mortgage interest deduction. I did a straight refinance of my home mortgage in 2020. TurboTax added the two mortgage loans into one total mortgage, without alerting me, and then based on that total amount capped my total deduction for interest paid in 2020--without alerting me. All of this is based on my own research and it's impossible to get a hold of anyone to verify, but based on past history they wouldn't know more than me anyway. Now I have to file an amended return, and if I do that through TurboTax, I'd have to pay. No thanks. I'll be doing my taxes elsewhere from now on.

DO NOT opt for the Intuit TurboTax card! I have had the most horrible experience trying to get them to close my account and mail me a check. I have spoken with 6 or so different customer service reps either by phone or by chat and every single one of them has given me a different answer. I've been hung up on and lied to. With this card you can only withdraw money from an ATM in $300 increments. And there is a limit to how much you can pull out a day. You can go to a bank and use as debit to withdraw all your funds. This is a total nightmare!!!

I know Turbotax is a great company. I have been with them for too many years. But this time something is not right, because I been waiting for my Tax Refund for almost 4 months. Can anyone tell me what should I do next? I am so afraid that an issue for the future filing. Thank you.

I purchased TurboTax software to file my taxes. The software didn't work at all. It was not functioning as it was supposed. I couldn't use it. I asked for a refund of $86. They said I wasn't happy so no refund. Case # **. Meanwhile, they said 60 days Money Back if you are not satisfied. In this respect, I have to purchase another different software to file my taxes. Beware of their so-called 60 days money-back guarantee. When filed for a refund their system said an email has been sent, it never sent anything. I waited for 3 weeks to track the refund. Little did I know it has been denied. Scammers Scammers, stay away from them.

I filed my taxes several months ago with Turbotax. The IRS is way behind in doing taxes so my refund is delayed. They sent an email to me a few weeks back saying since my refund is delayed, they will take payment for their services directly out of my bank account. I called them and tried to reason with them since the IRS was behind with covid related things such as economic payments that they will get their money once it is done. I couldn't believe their lack of any reason, humanity or shame. They hid behind their company policy. All they kept saying was it was in the agreement. That may be but it is hidden in pages and pages of legalese and it was more related to if the refund taken not delayed.

Went into my checking after being told I was not being charged because my refund was less then their fee. They then reduced the fee by 15 dollars less than my refund and went into my checking and took money...Total thieves. Do not use Turbo Tax.

I had used Turbo Tax for 8 years. This year, for a simple 1040, I paid $110. The company is aware of this as their "experts" on a community forum have acknowledged that there is an issue with their software. I can not file for charitable contributions due to this error on their part. Even worse, I can't file either return because of the issues. I can not speak with a representative (I can only access the "community support") as I need to spend more money to talk to a human. I am going to file my own taxes, which I should have done in the first place. I'm done with them, I'm not paying and I am fighting the charges. They are awful.

Turbotax is a scam. I just completed my taxes (basic return), refund both state and federal. I was automatically upgraded to $90 federal fee and $50 state fee. I can live with the fees. But the $39.99 fee to pay the $140 fees is a money grab. Turbotax does not give an opportunity to pay the fees by credit card. Turbotax just wants the $40. I will not be using them again.

Intuit Turbotax reached out to me on Facebook and helpfully resolved the issue. I am updating to 4 stars because the product is excellent but this situation was extremely frustrating.

Started using an accountant, need access to my previous tax returns only to find they refuse to provide it because I didn't use their product this year. I find this to be holding my personal data hostage, which is against the law. I own a company now and will never use this or any of their products and will recommend to everyone I meet to do the same. Also the websites claims they have a 5/5 customer rating, that's a flat lie, BBB rates them at 1/5, this website 3/5, so they are inflating their own numbers. Any way you look at it they are out for themselves not you, and will punish you for leaving, this company does not act in good faith to its current or previous customers.

I've been using Turbotax for over 10 years and have had a reliable and easy way to file my fairly simple taxes. All this went down the drain when trying to prepare the 2020 return. There was a clear bug in the state return, which I completed at the end of March. Spoke with several people from tax support - nobody had any idea what is wrong and gave me the advice to sit and wait. Rollover to beginning of May, the issue is still unresolved and Turbotax has no recourse to resolve the problem. I spent over 1.5 hours on the phone and tech support is not able to resolve the issue. The best advice they had "why did nobody open an investigation". Complete and total fail.

I have used Turbo Tax for several years and didn't have a problem until this year (2021). The online service made errors in my Federal tax return for 2020. My refund was withheld for two months and then when I received it, it was only $147...much smaller than the refund amount that Turbo Tax reported. I received a letter from the IRS a week later, stating that a miscalculation was made on my 1040SR which affected recovery rebate credit. I have tried several ways to report this to Turbo Tax but it is impossible to reach anyone. I will never use this service again and will alert others that Turbo Tax does make errors.

They advertise free returns but keep forcing you to switch to more expensive packages anytime you try to enter info more complicated than your average high schooler tax return. Frustrating, if expected. The final straw though was when they wanted $40 extra for the convenience of having them take their ridiculous fees out of my return. I never had to pay extra for that in the past. It's sad that they are comfortable robbing people who need their returns the most in the middle of an international crisis.

TurboTax did my taxes for me this year. Now being that I'm on disability and only worked a couple of weeks before COVID-19 started I was not sure about filing. But TurboTax employee doing my taxes got me the disability credit and assured me of a 538.00 refund. Now today IRS says they adjusted Turbotax's work so now I'll receive $0000000. Thanks for your Guarantee of A accurate AND TOTAL REFUND...

STAY AWAY FROM THIS PRODUCT! I paid for my 2020 taxes, but when I went to file a few days later, they had no history of my account. Not only this, they had no history of me paying for my 2020 taxes and NO HISTORY FOR MY PRIOR TAX RETURNS THAT I FILED WITH THEM SINCE 2017. It's as if I never existed in their system. I now have to start from scratch with my taxes. I've spoken with Customer Service several times, and I've emailed, and all to no avail. They even denied my request for a refund for a service that they never offered! Buyer Beware with TurboTax!

I've been using TT because of its high UX and the fact that I can upload tax docs into it, etc. This year it was a ghastly experience, with a lot of hang ups where I had to keep asking my financial advisor what the heck TT was looking for. Interestingly, she uses it as well and had the same feedback. I wonder if their free version is cannibalizing their premium one so they have deliberately introduced UX stutters to panic people and make them buy the costlier version. I am considering switching to another software like HR Block next year, because I dislike feeling manipulated and I've used HRB before and it was reasonably easy. What made TT so appealing did not apply this year.

Rude, lying customer service. Told me I couldn't get pw recovery emails. I had one previously. I sent my ID, what else do they need? All I did was lose my old phone. It had my passwords saved and 2 factor Auth. So they A. Won't allow me to change my phone number. B. Told me to make a new account. How is there absolutely no way to recover an account? I can't be the first human to lose a phone? Wtf.

I figured it would be pretty easy for TurboTax to resolve my issue. I'd used them for the last 10 or so years without issue. This year they charged my account twice but refused to refund the second charge because the "Satisfaction Guarantee" only covers those who don't use the online version. Buyer beware, they can charge you multiple times for the same product/service and refuse to refund you, in effect stealing your money.

I was incorrectly charged $290 dollars on my account. Before I hit the submit button I called TurboTax customer support and they told me to not worry and that I would receive my $290 dollars eventually and that it was just a mistake in the system. I went forward and paid the $290 only to be spending the next 2 months talking to customer service constantly being told the same thing and filing claims on their website until today I was finally told that I would not be getting my money back after I was transferred to a different department and spending hours on the phone every other week. Extremely disappointed and frustrated with my experience.

I have been waiting almost a month and a half for a refund of 60.00. They're now saying I have to wait another 6-8 weeks for a mistake they made. I did my taxes the free way and was charged 100 dollars. Called the very same day. Was told it was refunded wouldn't be touched. Here I am a month and a half later still no refund. The company cares less to help instead they hang up. I was on hold for two hrs just to get hung up on after my fifth call into them in one day. They conned me out of forty dollars so I said, "Ok refund the rest." They steal your money then make you go through hell to get it back then they take it off your card but say they are refunding you a check therefore making you lose more money just to cash it. This place is ** and my next call is the news. Give me my money back. It's simple.

I've been using Turbo Tax Business software to do returns for a few years. This year they wanted, and got from me, an extra $55 to do the MA state return. The software screwed up the return so badly I had to go in and manually fix a LOT of things. Then I get to the end and it says I can't file electronically unless I change something. Unfortunately if I change it to what TurboTax wants me to it will be incorrect. So I paid $55 to access free forms. Won't ever use this feature again and am considering switching to another software altogether.

At first I did my taxes on Turbo Tax and then decided to take them to the CPA since I retired and moved during the year. While Turbo tax would of been $40.00 to complete and electronically send in, this CPA Charged me $897.00 for the exact same outcome that Turbo Tax figured my Taxes would of been. Needless to say I won't be back to a CPA. Also took a month to get back from the CPA while Turbo Tax I was done in 2 hours. From now on, It will be Turbo Tax for me.

When you use their product they trick you into thinking you don't have to pay until you receive your refund. This is not true. They debit your account before you receive your refund whether you have the money or not. Very misleading.

I've used TurboTax free for years and recommended them to others but now I have to add a caution. After I finished my tax form, there was a "continue" link at the bottom that went to a sign-up for Credit Karma. Reading the fine print, I realized I would be releasing my financial information and identity to be passed on to whoever Credit Karma choose. Intuit did not have a statement that enrolling was optional or required to get your tax return processed. I view this as misleading, self-serving manipulation.

After using TurboTax software for years, 2020 was different for adding your info in a bad way. Too many questions asked after already being answered. I used the transfer tool for my investment and bank information because it is too difficult to manually enter. Then, turbo tax brought up the forms and asked me to fill in information I didn’t know. That’s why I downloaded it in the first place! Hopefully, next year will be improved.

I have used TurboTax off and on for the past 20, I filed with it last year, I’ve never had any issues at all. This year was completely different. It uploaded info from my employer, but for some reason it was doubling my taxable income. It may have been because I moved and paid taxes in two states, but the error was not correctable. I wasted an hour talking with two different “tax advisers" of turbo tax, but no help. The product also told me I would not be able to e-file, since two states were involved. I made an appointment at H &R Block and within an hour, my taxes were done correctly and I was able to e-file both states. Turbo Tax deluxe mess.

I've used the PC installed disks since 2001. Usually you can go back into your tax return, look at deductions and forms like 1099-G etc to see if one is missing. This web version was poorly done and does not let you go back in to see your return after you file it, other than a PDF. So I ended up with a 1099-G in hand that was not put into the return, and their web version will not let me put in to check. When I was in the income section before submitting it, their system would not let me put in the 1099-G and said it would come up later in the state section. There were no screens in the State section to put in any 1099's, none clearly labeled anyways.

I purchased the TurboTax home and business 2020 CD and download option. This gives me 12 returns. I did 5 returns for my kids and then when it was my turn the program didn't work and needed to be reloaded. I did this and reentered my license key and the was told it was not able to be downloaded error 603. I called support and was stonewalled saying I had to share my screen with them (access to my computer) or provide a receipt which I could not locate.

I made 2 charges and the merchant entered the incorrect amount, both merchants immediately reversed the charges and corrected the amounts, it's over $230, I need to keep a roof over my head as I lost my job due to the GLOBAL PANDEMIC and I take care of my disabled mother who is extremely high risk for COVID and that was all of the money I had for 2 weeks to keep a roof over our heads until I can get back on my feet, they are telling me I cannot access MY MONEY, MINE not theirs as it should have never even left my account or had a hold for that amount, I have the receipts from both hotels that show the correct amount and have contacted both properties and the both show on their end the transaction has finalized and for the correct amount. So why are the funds not back in my account?

Today would have been my 6th year using their services. But they chose to end it. There was insistence on using the app because apparently you could take a picture of your forms rather than having to type all the information in, so I installed the app. The only form I have for any income for 2020 is an SSA-1099, and contrary to their help page, there's no way to input that. When I use the app help function to find out how to input it, it says to tap the button bellow. Button doesn't work. I asked why the button doesn't work, it suggested reinstalling the app I just installed not even 3 minutes prior. It also asked if I earned any digital income, but never asks how I got it or how much. So I tried using the website. Won't let you there, either.

I have used Turbotax for many years. This year there is a problem with AGI and no one will take on the responsibility of fixing it! I have filed many times only to be rejected each time! Turbotax charged me for State of Ohio filing. Can't get a refund even though I had to mail it in instead of filing it online. I will never use this product again! Users Beware!!!

This company who owns their money card needs better customer training. They also need to have Americans answering the phones maybe then they would make sense. To even get them to answer the phone is short of amazing. Then they ask you a million questions so you can access your money. You don't get interest. You get charged exorbitant fees. When my stimulus hit and my taxes I was told ready for this I wasn't allowed to take more than 3000 a month. They then froze the rest of my money. I opened up another account at a real bank where my money will earn interest and they won't freeze my account.

I have had an issue for over a year with Intuit. There is a glitch in their programming that they refuse to fix and only after 10 customer service complaints that they finally elevated me to a supervisor and she acknowledge that it was a flaw in their programming. She made many promises and none were kept. The symptoms of the issue is basic, their billing system will not allow me to electronically file taxes or purchase their product. The supervisor said it was trying to calculate tax for a electronic order (which should be) and it wouldn't know how to proceed so it would just tell me my card is invalid which is not true.

I have been using Turbotax.com to file my Federal and State Taxes for at least 7 years and I have found it to be an excellent and simple program with no problems. I cannot say that about the 2020 program. It was a disaster and thanks only to a patient consumer help employee who straightened it out after 3 hours on the phone. The problem started when I tried to use the program to file a second persons Returns. It was advertised that I could file up to 5 different returns. When I called to inquire I was baffled when asked if I filed online. Why? Because the person answering claimed that if I did my return online I would have to pay again.

It is very disconcerting how I trusted Intuit’s TurboTax to do taxes for my family and Turbotax resulted in allocation of much more wages than my wife and I had at the NJ state level when she was working in New York while residing in NJ. The allocation of wages had to be done manually for each state and could easily be overlooked and incorrect. We were surprised TurboTax never fixed this bug. It even has been written about extensively online. When I contacted executive leadership, they had me speak with what they called a TurboTax expert at Intuit who didn’t deny what I encountered. These errors were costly to my family and Intuit has made it crystal clear it is my problem and not theirs, their final position is they will do nothing regarding all the money they caused me to lose because of their buggy software.

I have used Turbo Tax for a number of years and always have problems with the Foreign Tax. This year after I completed the return, ran it through the Turbo Tax Review with no errors and advised it was ready for e-filing, the IRS rejected it. I called Turbo Tax and spoke to a "specialist" who indicated she would call me back. That did not occur. So, I called Turbo Tax again and was referred to another "specialist" who had me send in the return to Turbo Tax for review.

I wouldn’t pay for this service. You don’t get what you pay for. You won’t get any help from this company. When you need help you talk to someone overseas. No wonder our personal info is at risk. I call to ask questions and they must read the answer off a card. You will get nowhere.

January 13, 2021 I get a email to update my bank info in the stimulus portal for TurboTax. I go and update my info and then I am told that my info has been updated and the IRS now has my updated info and I will receive my payment in 5 business days. My 2nd stimulus shows up on the 5th day January 18th 2021. I’m then emailed saying that my information has been given to the IRS and I’m updated. "Your 3rd stimulus will be deposited on the account you updated in the TurboTax stimulus portal." I go look for the 3rd stimulus in the get my payment tool. And clearly see that my old info has not been updated. Well after countless hours and days on the phone with both TurboTax and IRS. I learn that TurboTax never updated my information to the IRS. And the portal has been closed due to the glitches.

I called the number they gave me to check on tax return in which they asked for my social security number and zip code. They said they had no record of my tax return. I filed on 2/12/21 and was accepted by the IRS the next day. I opted for the Max Benefits and paid extra to Turbo Tax. When I was transferred to a live person. She told me that they have no data after it's sent. I asked her why the number I Called for Turbo Tax would ask for social security number and other info that I wouldn't share with anyone and she asked me if I had any other questions. She completely ignored what I had just asked. I will never use them again. Completely worthless!!! It's been 6 weeks and I haven't received my refund for the first time in 20 years!!

TurboTax has an online full-service option where your taxes will be filed for you. I signed up for this service and uploaded all of my documents. After 10 days, I sent a message asking for an update from my tax preparer, only to find that my account had been downgraded to a self-preparation model without my consent. I called customer service and after nearly an hour on the line (most of which was on hold) I was informed that my case had been closed, and it could not be re-opened. My only option as a customer was to sign up for full-service again and start over with a new "tax expert". The customer service rep I spoke to tried to escalate to his supervisor, but the supervisor literally refused to help. There are huge privacy/security concerns with sensitive data like tax forms being mishandled by TurboTax employees and no playbook on how to deal with these issues.

I am a CPA. Each year I find a significant error (at least one) in the turbotax program. I spend HOURS on the phone with incompetent Turbotax support who do not understand the tax law and the way that the program should work. I devote at least 60 hours a year...often more.. to get Turbotax to fix their errors. I have to speak with at least 7 different support people before I find someone who understands tax and can fix the errors. What scares me is that most people just trust that the program is applying the tax law correctly and calculating the tax correctly. It is not. If this was a free product, I would not mind so much. But I pay over $100 for this program with a lot of bugs and errors. Turbotax needs to thoroughly test their product before releasing it. And when someone calls with an error, this needs to be escalated. Instead I have to continuously call back before I can get them to fix it.

While it does usually give a slightly better refund than other sites, their pricing and add-on methods are predatory and misleading. Take this add-on for free! Don't want it? DELETE IT AND START OVER!!! Several times throughout the filing process it offers you up-sells that you don't need like "Live Tax Consultation" to talk to a tax expert. If I wanted to talk to a person I WOULDN'T BE USING TURBOTAX.

I’ve used Turbo Tax for 10 years with varying degrees of satisfaction. This year I tried logging and because my done had started a tax return (you get 5) it would not let me start mine. After an hour of trouble shooting I called and after waiting half hour I was told they would call me back which they did. Guy told me $120 with one state for home and business. Son got on snd filed snd was charged $170. I called them to clarify and they would not work with me after 1 1/2 hours. I will never buy this product again and you should reconsider too! They are not a consumer friendly company and they gouge you- so DONT Use THEM!!! AND SHARE THE INFORMATION.

AND THEN...when you try to E-File they want An EXTRA $44.99 to E-File. But of course they never tell you that UNTIL you buy the first CD to begin with. When you call to get info about it, the tech who's operating out of their home finally answers (after 30 min. wait). Her the phone equipment is so bad you can't understand half of what she's saying... then she either hangs up on you or the call is dropped! And...because I've used TT for 7 years I HAVE to get it each yr. because of being able to transfer a lot of data from the previous year. NEVER AGAIN!

I did my return, paid TurboTax and then kept getting a msg that the IRS would not accept it. I called TurboTax and could never reach them. They never called me back. I mailed my return, but the problems with them led me to not receive the 2nd stimulus and now the IRS says they still don’t have my info for the 3rd one either. We are retired on fixed incomes. I do not know what is TurboTax and what is the IRS on that. But I know TurboTax was more confusing this year and no one will respond.

I purchased the state module to file in Louisiana. It refuses to eFile, responding that more information is needed. Yet the fields that are highlighted will not accept keyboard entries. Finding a live human to discuss this with is very difficult as no phone numbers are readily provided. When I did speak with someone, she was no help. This company's business model is not helpful or supportive whatsoever. I won't use them again and if the state seeks to penalize me, I will send the bill to TurboTax.

I paid $49 for Turbo Tax Deluxe. I am not getting a federal tax refund and because of this Turbo Tax will no allow me to enter my bank account information for the 2021 stimulus check. WHAT A RIP OFF. Shame on you Turbo Tax. I will never purchase your tax filing software again. Hope my $49 will profit your company in Hell.

I downloaded their tax software 6 weeks ago. It has just "bricked" up to where I can't do anything. Trying to reach a person is horrible with waits of over an hour... and I got bad advice when I finally connected. Now I've got to start the process all over again. The recording keeps saying my call is important, if it was it shouldn't be so hard to talk with someone and they wouldn't play the same horrible music over and over again while you wait.

I am a CPA in industry and used Turbo Tax for the ease of e-filing my federal and state returns. They force your filing status based on your answers regarding dependents which is incomplete. There is no way to over-write their auto selection and I talked to over a dozen representatives (really!!!) and only one of them acknowledged what I was saying was correct even though the completed 1040 clearly indicated I qualified as Head of Household because I had a qualifying individual that was NOT a dependent. This is completely legal and even is an option that appears at the top of the 1040 form but there was no way to change my status from single in their program. This would cost me a couple of thousand dollars.

I've used TurboTax before and usually don't have a problem other than them trying to slick get me to upgrade from the free edition. But this year takes the cake. The software only calculated $500 child tax credit instead of $2000 which made it seem I owed $889 in taxes. I quickly went to another brand of tax software, e-filed AND received a refund. Another thing that irks me about Turbotax is the difficulty in reaching someone to help you. They don't want to be bothered unless you upgrade and pay them a fortune.

I’ve used TurboTax for years. The last 3 years have been hell 2018 and 19. They couldn’t figure out what was wrong with my taxes and why I hadn’t received them. I didn’t receive my return until the summer! I had to call the IRS myself and find out what was going on. I’m still wondering what I paid for? I said ok this year I’ll try one more time since everything was simple. I had them done early. Accepted on 2/12. I should of gotten them back last week or latest this week. Again I paid $180 to make sure my taxes were correct but again I have this sinking feeling something is incorrect. I’m completely done using turbo tax. I can’t even talk to someone.

We have been doing our taxes ourselves online for several years now. Turbo Tax is so easy to understand. You can start, save, come back the next day or even the next week (as long as you mind the deadline to file!) and continue or finish on Turbo Tax. You can get interactive help instantly if needed. Even a rookie can understand the step by step procedures. Great stuff!!

When I tried to use Turbo Tax this year my info would not transfer from last year into this tax year. I called and was told I needed to proceed with the "Live Assist" even though I wanted to downgrade the product so as to eliminate the live assist charge. Then the lady told me to call back when I was ready to submit the return and Turbo Tax would rebate the difference. I did everything I was advised to do, but when I called back I was then told there are no such changes available and that I had to pay the higher amount (about $100 more) in order to submit the return. This was very underhanded. I will not use Turbo Tax again.

We've been using TurboTax for a number of years and being able to have our historical records from the past has made it's very easy to go back in time. Also we have used both the state version and federal versions and both have been easy to use and self-explanatory for the most part. It's a good user tax tool.

Easy to navigate but a bit of bait and switch during the process. They only give you a certain amount of help before you have to "upgrade" to a higher price product. When you navigate through the help screens they often say you'll go over it later, but you really don't ever get an answer you can relate to.

While the TurboTax product itself is good, I had a terrible experience with their Customer Support people. I paid for the level that provides support for the assurance that I can get help with any problems. However I had to spend hours with a total of seven different Product Support/tax Specialists to solve a problem that prohibited me filing my returns. One support person cut me off on the phone and another promised to call me back with a solution after I spent 45 minutes with them but never called back. I even had a review with one of their CPA's but still my problem was not solved and I could not file my return even though I had already paid TurboTax. With each of the seven people, I had to re-explain my issue again as if they kept no record of my previous conversations on my account. Finally, the seventh person solved my problem with a very simple solution.

Full disclosure, I have used TurboTax for eight years and found it generally easy to use, as long as you have your information together before starting. Each year I get an email with a link to the product for the current years' filing. So it was for tax year 2020. Logged in and immediately saw changes. The site is confusingly hard to navigate, the user must stay in lock step with the software program or you stall with no recourse. There is no opportunity to contact Intuit through chat or email.

Tried creating an account first kept saying I have an account then agent looks and I don't have one. Was told to try another email address and when I did I put in password and refused to confirm. Tried 3 times and refused confirmation.

We have used them for several years now after trying numerous others. The key, if your income is under $75,000, is to go to the IRS website and then go to free file to pull up TurboTax. It is exactly the same as the pay version. The others we have tried and used for comparison did not give us the credits due so we were going to get less back..

Easy to use from year to year. Even though I don't have to make out the long form, I feel that filling in all the required information and testing the waters is the way to go.

I spent over 10 hours on hold getting passed back and forth since no one knew what the errors on my return met. They even made me pay extra to talk to an expert that still couldn't help. Getting in contact with anyone is horrific and they love to disconnect you and do not call back if your call is dropped. You just end up on another wait list. None of the 1099 forms upload correctly and the website makes it hard to fix.

Service is quick and easy, although I am always forced to used the paid service due to having investment income. It is helpful to have the previous years info automatically filled in. That saves me a lot of time.

Much more transparent about the free version. Some instructions are confusing; when there is an error, there isn't sufficient information to figure it out. You need to do another off site search. Much cheaper and more helpful than a tax preparer.

I have used Intuit - Turbo Tax for the past 5 years without any problems. All I have to do each year is record any new information. Since I am retired there is not very much new information to record. Intuit checks each entry in each section of your taxes. When complete they will check the completed tax form for any mistakes or questionable item recorded. The cost is very reasonable.

I paid Turbo Tax $90 to file my taxes online through their web browser service. I completed most of the return but the service kept locking up on the final review page. I was unable to resolve this problem. Since I was unable to finish my tax return I called their customer service and they refused to give me a refund of my $90 I paid them to use their service. So they basically want to steal my money. I highly recommend using another company with better values. Don't say you were not warned.

The only way you can screw up is if you lie on the answers to the questions asked. I always ask Turbo Tax to guide me through all income and deductions. Cheaper than an accountant. I have not had a bad experience using this software in the past 20 years. I recommend highly.

Easy to use. Great explanations. No glitches along the way. Each section was carefully explained. Would not hesitate to recommend to others. We found the self-employed section of the firms to be easy to fill out.

The service is great, is fast and is very very easy. No problems. Follow the instructions and you all good. Besides that the service is free. If you need help they do have a life assistance to help you. There is nothing wrong with the service. You have a chance to review what you have just done and if you need help they are there to help you. Trust me. It's free.

Filed in January. Received email saying received? But when I go to IRS they don't know anything about it!? Now I received a email that said, "Your info was updated. If you did this no need to respond. If you did not call?" I'm so sick of Turbotax! I will never use them again. But the damage is already done. I will contact someone to help. But need to warn people. They are very shady!!!!

I have been using TurboTax for 3 consecutive years now and it is getting worse each year. This year is even more confusing to me and at the end, it did not provide me with a clear "To-Do List" for what to send and what to include. I'm a bit lost. Worst yet, they took you to a weird website at the end and trying to sell you more stuff! I ended up paying over $300 for a simple federal+state tax filing, and I'm not even own any business! I also encountered problems with this program - during the final review, it changed my W2 info and I had to go way back to correct it! Also, it created things that I don't even enter.... Creepy stuff. When I want to ask for expert's help to resolve this, it told me that I had to make an appointment and the earliest time is two weeks later... I gave up. Definitely going somewhere else next year.

The app is very easy to use. You enter your info and follow the prompts and before you know it you're done. They do the filing for you. You can track your progress very easily. They send you regular updates on your refund.

Turbo Tax is a good online tax preparing software. It is easy to use, saves your information from last time and helps you through your return step by step. I would recommend this software to my friends and family.

Since 1970 I've paid a company to fill and file my taxes. Last year I decided to try something new. Taxes Canada allows you access free software to fill and file your taxes, I used Intuit Turbo Taxes, It was a breeze, even the annual T3, 4 & 5's were available online in the program without having received them.

I have used Turbo Tax for years. I had a Thoroughbred Horse Farm and also a large lawn care service for years. I always filed my personal and business taxes with this application. I am retired now and continue to file our joint taxes with Turbo Tax. Easiest program to use. And they have support personnel standing by to help. Did I forget to mention it is so much cheaper than an accountant.

Good product. A lot of deductions. This program offers low cost/free service, but then the price changes and you are stuck paying $39 or more to complete the process. True bait and switch practice.

I've been using TurboTax for YEARS. Never been disappointed and they have so many options to fit what you need. Helpful Q&A, automatic checkpoints and expert help are all available if you aren't sure which road to take or what info to add where or when.

Helped a friend file taxes for 2020 and friend had a retirement account that her job set up for her without her knowledge and Turbotax forces you to pay $110 plus tax because of the account, and ANOTHER $40 for the convenience of paying with your own money that you're receiving back from the government. It's exploitative and they don't tell you about these fees up front until you've already given them all your information and have no more will to live and don't want to go through the process all over again with someone else. Honestly I hope Turbotax goes belly up.

I have been a Turbo Tax online user since 1998. It's a big plus to me to have the ability to import prior year's data and personal info, and to know the software is always up to date. There is a lot of help available for those special occasions, and pop-up help is always there to explain terms/definitions. If unsure about something, you can let it walk you through step by step, or you can input directly. Importing from financial institutions helps to prevent errors, too. Only negative is it can get a little pricey, particularly with state returns.

Turbotax invariably raises the bar on the price and lowers the bar on features. Not providing functionality this year for Windows 7 PCs is a rather painful bit of news as well. Adding cost to e-file for state returns is a very big downside. Converting to another software provider is always in my mind when it comes tax time. Fear is the only thing holding me back.

I have been using TurboTax for over 30 years. It is easy to use. I have my information transferred each year which makes it very convenient. All the tax breaks are covered. The software helps me get my biggest refund. Each year my return covers the cost of the software.

Turbo Tax extracts most of my tax info without me having to do anything. One time I bought a cheaper program and I spent hours inputting dates and prices. I came to the realization that it was so bad I bought Turbo Tax anyway.

I was ill last year and did not finish my return. When I found out I hadn't sent it I decided to do both returns (2019 & 2020) to try and go in and file 2019 first. I was told that to finish 2019 it would cost $87. Not thrilled. But... Then I was trying to print it out. Print preview unavailable. They advised me to get Adobe PDF program. I did. It still won't print! I used to fly through! And because I can't e-file last year's return, I can't file 2020! I know I should've been timely, but sometimes life sends you a stumbling block.

I have use TurboTax for many years. While I like it, I do think it is a bit clunky and counter intuitive in spots. The Federal electronic filing is simple and secure as so the State, but the State is not free and I feel it is overpriced.

TurboTax I did not finish my return due to the inability of the "not tax expert" to answer my question. I was then sent to another person for help, but was informed the fee would double!!! Turbo tax practices deceptive and criminal predatory business tactics. My refund was refused even tho I didn't complete the return. I will be sharing turbotax predatory practices on my extensive social media accounts as well as reporting to Better Business Bureau. Turbotax owes me $97.00. I won't forget to tell the truth about turbotax to everyone I meet.

I have used TurboTax for 5 years now and this year I talked my son into using the program to do his own taxes. He called me completely infuriated to let me know that they tricked him into thinking he had to choose these extras and it cost him $110 to file. He qualified for the free!!! What used to be a wonderful company has turned into a den of thieves. They have definitely lost our business!! When I did mine I ended paying more than I've ever paid in my life to file my taxes. I am so disappointed. How can you trust them to do a good job for you after they've forced you into purchasing ridiculous upgrades while holding your completed tax forms as ransom. It's disgusting.

I filed last month to be included in the $600.00 2nd Stimulus check. My Retirement income is non taxable in Florida. I had not filed State or Federal Income tax with Turbo Tax since 2014 prior to moving to Florida. In 2014 I had to pay for my State Return but the Federal Return was Free. My Federal Return in January 2021 was Free and the IRS approved my $600.00 2nd Stimulus Automatic Deposit.

I have been using Intuit - TurboTax for over fifteen years and never have any problems. They get me the most deductions I am eligible for and answer any questions I have. They also offer a tax consultant if your taxes are ever audited by IRS for a small fee which I find very assuring in that case.

I like the questions that go over any possible income or deduction! Makes me confident by tax filing is safe. I did dislike them holding up my state tax filing because of an update after the fact! It was inconvenient because I did not have to change anything.

Overcharged my bank. I can't get ahold of anyone, I paid 40 for the software download, they charged my bank, 40 for download, 80.00 for what I don't know, another 43.00 for filing states, that is 180 dollars for simple tax filing. I will NEVER use Turbo Tax again. I have emailed them no answer back, called them the wait is over an hour and you don't get anyone.. Shame on this company to rip people off!

I've used Turbo Tax for at least 6-7 years over the last 10 years. It never disappoints. And when it says a filing is free, it's free, it doesn't switch at the last minute to a paid version. Having said that, sometimes you have to research a topic/expense/credit more in depth than the info they provide.

Been using it for 15 plus years. Always done a great job for me. Easy to buy. Easy to install. Easy to use. Easy to file. All states available. Good help when/if needed. Updates a lot and keeps you current.

I used Turbotax for several years but this year, the software had two glitches in it where you could not get past the software prompts. For example, yes/no. I said, "No." The follow-up question said, "If yes, then... " and it wouldn't let me get past it. I called three times, stayed on the phone for hours. Tried all of their fixes and they opened a ticket finally. So we agreed that I would try to file the return with the two errors in it. So you have to pay first. So I pay and nope - it won't let me file. So I call them back and we do a request for a refund that is supposed to take 5 - 7 days. It has been 6 weeks. Today I get a notice that my satisfaction guarantee doesn't apply to the online service. So have a nice day. I had to file using H&R Block, which by the way gave me a lower tax due amount. I think they are having serious issues over there. I do not recommend using Turbotax.

I have been using Turbo Tax for years and it always delivers. The program is always updated to cover the newest tax law changes. The program always asks the correct questions to ensure you do not miss any possible deductions.

Free service is nice but VERY limited. Availability for free returns is short. We used a different service because we had an $8 school expense. TurboTax wanted to charge us $40 so we could deduct the $8. No thank you.

I enjoy the free online app. It only took me like 30 mins and I was done, done and filed so good. I would definitely recommend this product to anyone that's also new to filing their taxes. It's just so easy.

Tax yr '20, A lot of us became unemployed and had to get unemployment from the state. Worst part about TurboTax is unable to talk to a live person. $ 40 for Fed, $40 for State $40 to e-file RIP OFF. Will never get this product again.

Very simple and easy to use with guides for each step from the beginning to end. State and federal returns are done online and sent in electronically makes it convenient. Returns are also printable to keep for your files.

Tried the first time last year. Will use it again. It saves your information to reuse if it still applies. Very easy. If you have all documents in hand, you will have no problem. I am 87 yrs old, it was my first time doing it.

I filed my return last week- and in my file - it indicated that I owe the IRS money - which is impossible- so I agreed to pay the standard $40+$40 for filing fees and I checked the April box to figure out why I would owe the federal government any money after a quarantine calendar year- well overnight that night $2400 was taken out of my account- which put me in the red- so I rushed to the bank and froze this payment and was successful. Now - I’ve used Turbo Tax for the last 5 years with no real issues- in fact it’s been a good product up until now-

I have to pay for the software last year even though my income was low and, IRS said to the software companies that they had to make for free depending of the income of the each tax payer. So, It was not fair.

I have been using Turbo Tax and its predecessors Cantax and Taxwis (Turbo Tax bought them both) since 1998. Trying to figure the various sections of the Tax Code in preparing the annual Federal/Provincial income tax is numbing as there are changes every single year. As it stands If I complete the forms manually, any mistake I make which would have given me a deduction, Canada Revenue will not correct it, however any mistake that cost CRA money will be corrected by CRA. Turbo tax has the tax code, form, explanations and suggestions to assist me in the preparation of my annual tax. It has found me $$ on many an occasion.

This app was so easy. They basically did it for me and it was free. I can check the status easily from the app on my phone, and they offered a paid service for those who want a little more assurance at a considerable amount less than the well know big tax businesses.

Product is a scam. Promised customer service is via very long hold times or an appointment 2 weeks out. 2 weeks for an appointment during tax time is basically non-existence of the service. If there are 2 weeks wait in February. Very likely you won't have access in crunch time. Last year I got live help. The customer service rep who called me back this year was polite but poorly trained. She had no idea how long the wait time was (a failure of basic service by Turbo Tax). She connected me to a supervisor but call was dropped. This is the ** school of customer service. Last year I had frequent interaction with customer service. This year it's fallen off a cliff. Will find alternative for TurboTax.

I've used Turbo Tax for a number of years. I've never had a problem with the software or the IRS. Questions to Turbo Tax are answered promptly. They have several products, I use the "Deluxe" edition as it suits my needs. I can enter possible deductions and determine if it's worthwhile or take the standard deduction. The software leads you through various deductions. Also, it's easy to simply transfer data from institutions and from last years Turbotax software, if used. By comparison, I used H&R Block software one time and did not find it as easy to navigate.

I have used this software for many years. It is extremely easy to use. Just answer all the questions and import whatever forms can be imported (this saves you from typing in everything from the form). After all questions have been answered, the tax forms are ready to be reviewed and printed out to keep in your records, click to submit the forms--free for federal forms, and for a fee for state tax forms (or just print them and mail them in).

Intuit TurboTax is great, it's very easy to use and it asks simple understandable questions to fill out your taxes. It makes taxes more understandable for someone that doesn't know how to do the taxes by long way or doing all the math. If you can't afford or just want to save as much money as possible Intuit TurboTax is the way to go. I've used this to do my taxes for the last 5 years and it has made it easy and you can get help if you spend a few bucks and they guarantee your taxes when you use the paid version. If you have simple taxes or know what you're doing then the free version will save you some money. This is a great tax software for everyone.

I’ve used Turbo Tax for several years and love the intuitive platform. My questions have been answered quickly whether through a person or the pull-down menu. I’ve used them for a standard 1040 filing and for self employment. I cannot recommend them enough.

Fairly straightforward questions to collect your information. Search panel to find specific tax answers and ability to ask for clarity of IRS rules and regulations. The ability to review returns before filing. Free for simple returns.

Intuit Turbotax is easy to use. It takes you step by step to assure all information is put in and has several stops to review information you've put in already and allow putting any additional that may not fit into the usual patterns. The software saves your information from your to year and will review if anything has changed and allow you to make changes to existing information as needed. I have used Intuit Turbotax for several years and am very pleased with it.

Complete failure of boxed copy with CD of TurboTax Premier for tax year 2020 to activate/download/install. Tech support unable to resolve and admits that there are activation problems with this year's product. This has never happened before. Company does not appear to acknowledge a problem or be working to resolve it.

First, it’s easy to speak with a tax professional but you do have to specifically ask for a tax professional. The first person that helps you is only customer service so from the start ask for a tax professional if you need extra help. Most importantly, I always receive a much bigger return from Turbo in comparison to TaxAct. Lastly, Turbo always the first ready while the competition lags a couple of weeks.

When starting on finding a reputable company to get so that I could do my own taxes this was good. After using two years straight things changed. Getting in to look at the year before taxes seem to take you on a merry go round, it became impossible to see m

This software is very easy to use. A little pricey. Has assistance if needed and very popular so if there is something I don't understand I can Google help or I can call a helpline too if needed. I use every year.

Although I used Turbo Tax previously (7 years) Last year my turbo tax account was hacked and my refund stolen. I’ve had no assistance in tracking this down and can no longer trust turbo tax. Even though I’ve been a loyal customer for 7 years I have not been able to reach customer service and have had to file an investigation with the IRS and a tax advocacy group. Very disappointed with turbo tax and very upset that I still have not received assistance in tracking down my 2019 tax refund.

I gave Turbo the benefit again because it was successful with last years' tax return. This time around, not so much. After patiently navigating the platform for nearly 4 hrs, with all my small business and work itemizations and deductions, it still had me owing a huge Federal amount, no matter what changes and corrections I made. Turbo has slipped the bill this time. I switched to Easy Return, and got my refund correct.

I have used TurboTax for the past 9 years & have been very pleased. However, doing my 2020 taxes this year was a nightmare. I had to spend 8-10 hours (total) on the phone with various Turbo Tax specialists trying to fix the problems I was having due to glitches in their software. And because one minor problem ultimately could not be fixed, and because you can’t e-file unless every last minor problem is fixed, I had to print out my returns and File By Mail the old fashioned way, which took me even more time & additional expense for postage. I will also not get my refund this year — which is substantial — in as timely a manner as I would have if I had been able to e-file. I will definitely think long & hard about whether I want to use TurboTax again next year for my 2021 taxes. It might be a good time to try H&R Block.

I used TurboTax for my 2019 taxes. They charged me when it started out free. They said I owed the IRS $2,000.00 and proceeded to a link for me to arrange monthly payments. They never filed. Never again. I can’t get a real person to answer the phone, since I changed my email address and phone number. They refuse to acknowledge me. I was lucky one time and the agent did some digging and confirmed I paid but no other information was available. After 8 attempts and the late fees continue to build. I’m left with my only choice, hiring a Lawyer, be smart, do your homework.

TurboTax is a real slimy money-grubbing black mailing organization I will never use them again. They never answer the phone for assistance. I have to amend my 2020 taxes because of their mistake. For no reason they made me fill out the same w2 on my record then doubled my income. At the end of my filing they would not proceed unless I pay $80.00 to change from the free edition to the deluxe or start over. They are a disgrace & I was a long time customer!! Good riddance forever!!!

I have used H&R Block for years, but they didn't have the proper form for unemployment. So, I used TurboTax. I thought they had a really nice site. I paid extra money to e-file federal and state. I paid extra money for everything. However, the e-file was rejected twice due to 2019 AGI. So, I contacted a tax expert that I had paid extra for, and she told me I had done everything right and to resubmit. But of course it was rejected again. With the time it took to find out it was rejected, resubmit, and then snail mail to the IRS, I have lost two weeks. In addition, our refund will be greatly delayed since we didn't have the ability to e-file. I don't know who dropped the ball (IRS or TurboTax) because I am seeing other TurboTax complaining about the same thing. Next year I will just use the IRS site to file taxes. I heard that it is actually free unlike the supposed other companies that say it's free but then charge you tons of money.

I decided to do my taxes with TurboTax Intuit like I do every year and I made all of six or seven thousand on the W-2 I filed and I was going to receive a total of $566 back and I was credited in advance of $250 because I recently lost my job and I needed the money. I thought the thing was going to be free and figured there would be some kind of fee for the advance for the refund and after I finish everything I saw my order summary and I had to pay $170 for everything $90 to process my federal refund $45 to process my state refund of $88. And then one more fee of 45 dollars to get the money taken out of my federal return.

I was filing my taxes and I've always loved TurboTax, it was really easy to use. It was asking me if I wanted to file for the American Hope Credit and I just clicked on "yes". It said I need to pay $40 for that. I thought to myself, "Oh, it's just $40 taking from my refund". After I filed it, it was $40 for federal, state and processing fee. It was $120 in total! I'm a college student, the refund was really going to help but I have to give these in fees. When I called about it, they were really unsympathetic and told me there's nothing I could do. They blamed me for it, not because of the misleading they wrote about fee. I only saw the total fees AFTER I filed for them. They will NOT give you a refund. At all.

I spent three hours entering all required information. I watched those numbers go up and down. At the very end, I was getting a refund. Right before I’m about to move to the payment step, I’m asked to do one last quick review. I’m asked to re-enter information I already entered. I do so earnestly thinking it’s probably just extra precaution. As soon as I enter wages, the number dwindles all the way to zero and swings the other way and now I owe double what I was going to get. When I tried to figure out what was happening it showed me the upgrade option. At this point I’m losing it. Without getting into any details, it’s been rough; this year has been very difficult and I’m under a lot of stress.

It has been great for refunds the last few years, but they are very slow sometimes due to be very busy and they sort of hijack your numbers while you wait behind the curtain kind of thing to find out your status. Some people are very fast and accurate. Others are not!!

Went to Turbotax to do my taxes online. The website says free filing for basic form. Once you finish and come to the end, they say you have to upgrade to the deluxe for $90.00. There is nowhere to decline the upgrade. There is absolutely no other option. All the work was for nothing. Will never ever use turbotax again!!