Intuit TurboTax Reviews

I just paid 116.97 to TurboTax. 39.99 processing fee for to take out of refund I guess. 39.99 for to file federal and 34.00 for state which I didn't even have nothing coming back from them. I was told I was only paying 76.00 on my receipt. Somehow they managed to explain it so that they can keep the money but it's all good. I'm not arguing a no win case. Normally they tell you what you getting after the fees. This time they told you what you was getting before the fees then they take your money/fee out before your refund gets to you. So you thinking you getting one thing and it's another. If that's not hidden fees then I don't know what is. I will not use it again for 116.00 dollars. I'll write them the long way. SMDH???

TurboTax is HORRIBLE! A huge waste of time. It is beyond slow, and no guidance to go back to edit any information. After 3 hours of trying to file a simple tax form with only a standard deduction & with only half the form completed, I signed out and logged onto FreeTaxUSA. Both my state & federal taxes were completed & filed within 90 minutes with the FreeTaxUSA preparation.

Just like the many reviews I have read, I am a long time TurboTax Deluxe user and I have always been given a free state filing. This year the price was $24.99, even after being advertised for $19.99. They also tell you that you can pay for your taxes with your visa and get points, but that hardly outweighs the lofty 2.5% service charge. In my case that would be over $76! Where on earth can you get away with charging that kind of fee for using a credit card. You would think there would be a law forbidding that kind of user fee. I'll be looking for alternative means of doing my taxes next year.

The service seems getting worse every year. Many years ago, they have rep. take the phone call, not anymore. I purchase Deluxe every year, I also buy additional states on line in addition. Each additional states cost $47.80, but at filling time, it charges additional $24.99. Even for NY state which don't accept mailing. The charges go on, but you don't have a place to ask just a billing question. TurboTax only in place collecting the money.

I have used this company before but I have seen that they seem to get worse every year and this one was the worst of them all. I just spent hours of my time trying to get my Federal and state returns. I expected there would be a payment for the state. After all the time spent working on getting the return filed I get to the end where I expected the amount for the state return to file. I get a bill quote of over $70 just to get this all e-filed. Their MAX is not a option to be removed even after I looked up from their support on how to remove this to find this isn't even a option.

I choose to e-file this year because Turbo Tax advertised a "free e-file". Turns out that is a big fat scam. They asked me questions and I followed along, added all my information. At no time did they inform me of prices. Then I got to the end, they forced me to pay $59.99 for taxes to be filed because "I didn't qualify for the free e-file". At no time did they ever tell me what I was doing would cost extra. I even tried to backtrack and figure out what costed me the $59.99. Then when I called them to ask, they simply told me that I must have answered a certain question that caused me to not qualify. Well that is just fabulous. Lesson learned, next year I will be paying half that price for my CPA. Don't use Turbo Tax, they are scammers.

Went online to do taxes with TurboTax free. Filled out earning & because won money @ a casino and had a W2-G had to pay $59.99 for deluxe edition which states it includes e-file in price. However that’s not true either because when you try to finish the return to e-file or even print up return you have to pay additional $39.99 or can’t finish your return.

File FREE with TurboTax. So you find out right away it is $60... but after several hours in of answering all the redundant questions and non-stop advertisements... "Oh. That will be another $40 to file your State Return and if you don't want to pay today we will take it out of your Federal Return for only $40 more... bringing your free tax return to $140.00, minus a few pennies!" Where is the accountability in internet commerce? Are all the fat liar politicians in their pockets? Who knew the great American tradition would be reduced to a den of thieves in a little over 200 year... a thousand less than it took Rome to fall?

Basic Overview: New format, nicely done. Version was unable to detected my prior returns. Free teaser, is just that... a tease. (Use Caution, details below.) USE CAUTION! The system is programmed to be business savvy "or" rather intentionally designed to scrape every penny out of "YOU" that it can. [I lost my allegiance here.]

I've been using TurboTax (Basic, Deluxe) for several years, and, for the most part have been satisfied. This year, however, has been a real challenge. First issue was the transfer of my 2016 information into the 2017 return. Typically, it's automatic and a no-brainer. This year I loaded the program as usual and it indicated that my prior year info had successfully transferred, but when I went to start the return none of it (names, employers, income, deductions) had transferred. The software asked for my name and address like I had never used the product before. Looked up Customer Service. Posted my question to the website, it gave me a number to call.

I send in 2 questions about 4 days ago, and no response. I called in 4 times, and they sent me to another departments and then another department and then the call dropped. They probably wanted me to use their live CPE or EA to go over my taxes! Why would I pay more if this is how they do business. Plus, one of the question was to show them that there were an error in how they calculate to cost basis of an ISO. I can't wait for the tax law changes so they can go out of business... Also, they advertised that they support 24/7. That is a lie!

I have paid for a TurboTax CD but have not been given full functionality in that I cannot print without watermarks. This a complaint with VERY MANY people. I have filed with the IRS without any complaint mailing in returns before with the "Form not Final - Do not File" watermark. It has not been a problem with the IRS. I had put in a note that it was final and I just could not get the watermark to go away. TURBOTAX, YOU NEED TO HAVE A BOX TO CHECK TO REMOVE THE WATERMARK. Maybe a few caution screens, but this is a problem and you need to send me a new updated disk is I can't update. At least only have a small watermark that does not cover the information. I will probably just mail it in once again with the watermark if this is not resolved, but I have spent hours on this.

Although I thought and was told for the first phone call that my son's taxes would be accepted by entering -0- for the AGI by Benvetra, that was not the case. Please review the recorded conversation for proof of these statements. On my 3 rejection I called again and spoke with Franchisca. I informed her of the actions I was told to take by entering zero as the AGI which I did and the taxes were rejected on the third time. After 45 minutes of going back and forth with being put on hold I was told that NO TurboTax would not give me a refund of my hundred dollars that it cost me and the only option I had was to file by paper now. That is completely unacceptable as I did what I was told to do on the phone call before because I saw that once I did it the third time and it was rejected I'd have to do it on paper so not my fault. TurboTax is at fault for giving me the incorrect information on this first phone call and I want my hundred dollars back.

Turbo Tax 2017 - I ordered the basic version for the last 2 years, after ordering the standard version for many years. My wife and I are retired and we jointly file and share my retirement income. This year I entered both our returns simultaneously and expected to have income splitting applied. When I ended up owing a lot of money (for the second year in a row), I investigated what was happening. It seems that unless you upgrade to the standard version it will not income split. You have to go to the forms itself and figure out how to force it to happen. I did so and got my return. I realized, that I did not do that last year and Intuit's money grab had cost me 6000 dollars. Thanks a lot bogus product.

They claimed free edition, but waited till 2 HOURS into filing before letting me know that I was still going to have to pay their $60 fee, H&R Block is cheaper and faster. Easy to use website, but hope you have a movie playing and ordered a pizza 'cause you will finish both before finishing your taxes.

Worse than horrible. I have used TurboTax and Quicken for at least 15-20 years. I cannot wait to cancel. I will "attempt" to keep this brief. Among many other issues my previous returns, including the 1040 I submitted on 02 18 18, are all gone. I log in, the system knows who I am, when I select previous returns is informs me "you joined TurboTax this year". All returns including this years are gone. I received the same response when I filed on 02 18 18 that I had just joined and there are no previous returns. This is the first time a company has BEGGED me to stop giving the $$ every year and I promise to comply. Many, many, many other issues. Just one smaller one: The CD we received was damaged. It appeared as though someone used a hot glue gun on several parts of the CD. I PAY FOR the download and CD but the download was more painful than it should have been.

I was a victim of identity theft and spent hours trying to prove I didn’t file a return with these crazy folks. The “fraud” unit hung up on me several times because they didn’t want to hear me call them out. I suspect the fraud is initiated by the employees.

I have used them for a few yrs and the last 2 yrs I have paid them... I was puzzled last yr as to what they do and why I had to do so much with getting my taxes and all the legwork I had to do but I just blamed the system. This yr I was receiving more back than usual so chose them to cover me and I still; have no refund and no help and they took my money and they will not give it back with me complaining. They are not helping me... Just taking my money. That is all I see they are good for. So beware.

Online TurboTax State and Federal Deluxe Package with E-filing - I was unable to E-File my State Taxes. They had to be printed and then sent via the post office Certified Registered mail for an addition cost; I also Expect to be reimbursed for the cost of this as well. I was online and in session with Intuit tech support, who admitted there was a software error on their side after 3 hours and being abruptly cut off. They had to do an online modify repair so that I was was even able to Print the State return. I have been using TurboTax online for several years; this being the worst experience ever and I expect a full refund. For the State Return as well the Postage costs to mail in my return since E-Filing did not work and they admitted it.

I have used TurboTax several times, including last year. Either I am suffering from confusion or they changed their terminology so I do not understand what they are asking regarding RMD. I have 2 simple work related pension plans but have no idea how that relates to RMD. I have called but call returned when I was leaving. I cannot review what has already been entered. It used to be a whole lot easier to enter required information and be done quickly. Wish I had done it on paper and may try a different company because of late date.

I have used TurboTax every year since 1994 but this year is the last. I could forgive the occasional errors which force me to go to the forms to override its calculations. What makes me no longer willing to be a customer of Intuit is the repeated hidden upcharges which do not become apparent until I am well into completing my return. Another year it was downgrading the versions so that customers had to buy a more expensive piece of software to do the same return as the year before. This year it is again using the state tax returns to gouge customers who already have their federal return completed.

This is the first year I have attempted to use Turbotax after having done paper returns my whole life. On their site I have put in deductions that were supposed to reduce my taxes and yet they did not. I can not look at my actual IRS returns until I have paid the fee which includes all kinds of upgrades. I was perfectly ready to file with them but there was no way I was going to pay when I knew they had made a mistake, at least one. Now I do not know what to do. Oh, yes I do. I'm going to print up the IRS forms and do it the old-fashioned way where I have complete control over what is being sent to the IRS. I recommend staying away from this mess.

TurboTax has been completely redesigned in 2018 for the worse. You can no longer go directly to a section to let's say enter Schedule C deductions, now you have to submit to the interview process which takes a lifetime. There used to be an option to "proceed on my own". No longer. Get in line and do the interview. Want to go back and change something? Do the interview. I have done my taxes on TurboTax for 20 years. Sad to say goodbye, but I don't have the time to 'do the interview'.

Was using TurboTax online. Got all the way to the end and they wouldn't complete my taxes unless I pay 29.99. They didn't even get my tax return right. Said I was only getting $55 refund and wanted 29.99 of it. False advertising. TurboTax is not free. Now they have all my info. Really pissed off. I hope they shut this company down.

BUYER BEWARE!!! TurboTax advertises that they are free but once you have input all of your data they then inform you that the free version is no longer available and you will be charged $29.99. When you complete your order the amount they say you owe is now $39.99. After completing the purchase they actually charged $59.99. No products were added on my end but somehow they slip in extra products and charges and there is no way to take them off your bill. Speaking with the "help" representative for one hour was a complete waste of time. When Arthur finally told me that there was nothing that he could do, he said a supervisor would call me back within the hour. 24 hours later and I'm still waiting for that call.

TurboTax makes it very easy to accidentally add features to your service which cost money to the consumer. The checkout process is not transparent and twice in one session I noticed additional services I was unaware of included in my bill. After being on the phone for a few hours to get refunded for these additional features I did not want, I asked the representative to walk me through the checkout process. Had I followed their instructions exactly, I would have ended up having the same unwanted features added to my bill. The checkout process is so misleading even TurboTax’s own representative almost fell in the same trap as they walked me through it. TurboTax is relying on these immoral business practices to maximize profits.

When I filed my returns using TurboTax website, I was charged certain amount. It did not show any sales tax break-up. I paid using my debit card. Later when I checked my bank account, it has deducted more than the amount printed on the receipt generated when I made the payment online. I contacted TurboTax to clarify this and they said that there are sales taxes added on top of the bill amount. I asked them to issue me an accurate receipt showing the base price and tax break ups. They said they cannot produce such a receipt. It is ridiculous for a Tax professional company to say that they cannot show tax break up on their receipts.

I've used TurboTax for many years. I've used for business expense, capital loss, etc., and it has always been easy. This year was a nightmare from the beginning. It did not pick up my information from last year. It displayed $1296.00 that I owe the federal government plus the dollar amount of my penalty--when I always get a refund. I had to manually enter information regarding long-term capital loss on schedule D. Several times I had to go to 2016 return (my computer and their website) for information. Furthermore, this year was twice as expensive purchase versus other years. I may not use TurboTax in the future.

TurboTax advertises as free. It only becomes apparent that this is not the case once you get a long way into completing the forms. I filled the forms in accurately and double-checked them. TurboTax told us to expect a big refund however there was a big discrepancy in the state withholding they submitted and the figure that could be verified by state tax dept. This meant the refund was significantly smaller than stated.

5-year user. Purchased TurboTax Home & Business again this year (for 2017 tax returns ~$90). Finished my taxes, but wait. TurboTax tries to charge me another $45 to complete my state returns (though clearly covered in the original purchase price). Worse, says, call customer service to get my State Certification Number. The nightmare now truly begins. Spent an hour politely explain a very basic thing, SW asking for a conf number on a specific page, with a specific ID number for support. One hour later with their tech team on the other line, #fail.

I attempted to file my taxes with TurboTax. When I got to the end where you pay, I selected the option to have the cost of the software deducted from my refund. On the next screen, I realized that I would be charged an extra $44.95 for this service, which is ridiculous, so I went back and paid with my credit card. Guess what? They charged me this fee anyway! I called TurboTax, and the rep told me there was nothing she could do - no refunds. I hadn't even electronically filed my return yet. So, I called my credit card company. They weren't able to help me because the charge was pending. I'd have to wait until it posted to file a dispute, which could take weeks to be resolved. I then called TurboTax back and said "I'd like to speak with a supervisor, please". The rep I spoke with, Ed, didn't let me speak to a supervisor, but she actually did help me. She put me on hold and processed a refund, which she said I should see in a few days.

I will not use Intuit TurboTax again. I used them last year but did not have my previous log in information. They could not use my personal info to find my old account. Therefore I could not provide last year's AGI and they could not e-file for me. I had to print out my return to send in to IRS. I use my printer very often and it prints everything on the page; but, it printed the return they provided with all the numbers on the right cut off. I had to fill it all in with a pen. I'll likely be audited. I do not expect that they will help with that (no matter what they say). Also, I had a 1099 and W-2; which made me have to upgrade from free to $60. As for the expert helper...well that costs extra too. Don't get fooled by the cute commercials.

Tried to import file from QuickBooks to TurboTax. Intuit is the parent company of both brands. The payroll expense went from a positive number to a negative number. First CSR did a screen share, placed me on hold and then told me there was a known glitch. Transferred me to the department where I got a message that due to longer hold times, they would call me back. When I got a callback, that CSR had no clue, went through everything again and after a 50 plus minute call was told, sometimes things just don't work as advertised and that I needed to manually correct the errors.

I have used TurboTax in the past and thought that they were pretty good. But this year because I sometimes substitute teach for a company that hires substitutes for charter schools and uses a 1099 form it’s not free! That is a SCAM! I had to pay $60.00! I do not own my own business; it's just that they don't take out our taxes. I owed the IRS money from last year 2016 because of this so my refund was eaten up! Had I known that I would have done it on my own!

I had been a TurboTax user for years before encountering any significant difficulties. Last year, I was unable to file electronically (the transmission kept "cancelling") and no one at TurboTax was able to offer any assistance. So, the returns were printed and submitted. This year, not only does each attempted transmission fail as a "cancel", but I am unable to print the returns through any possible route. Any attempt to print crashes the program. Save to pdf and then print? Would love to, but the message I get is "Nothing to Print. It seems some problem [sic] while retrieving print list details for Returns".

I have been faithfully using TurboTax since it came out. Last year my husband died and now I have our taxes to do. The last thing that I did was an 8606 form for a non-deductible IRA. The program can't complete that form so I called and was on the phone for hours. My only recourse is to not file the form and pay taxes on $111,796 when I take the money out or send back the program to TurboTax. If I don't file my taxes with TurboTax it will cost me thousands of dollars to have an accountant do my taxes. I can't be the only person who has inherited an IRA. I am very disappointed with the company.

Preparing a long form tax return. We were told the cheapest would be $29.95 and we agreed. No problem, at the end and before sending the return to the IRS we elected to pay the $29.95 out of our return to TurboTax. Sounds good and convince, no problem, but here's what they did without telling us this would happen: they charged us $39.95 for the option of paying them via our return + the $29.95 for a total of $69.90 for the service, could have it done cheaper at Walmart. Never again.

I itemize my deductions but I don't have a very complex return so I thought, why pay someone to do my return when TurboTax is free? Read the fine print - it is NOT free for a lot of users if you itemize or have more than one state return. I used TurboTax for my 2014-2016 returns and unfortunately counted a deduction twice (a tax I pay) because of the way the question was worded. TurboTax imported the information from one year to the next, so I didn't catch the error, but the IRS did. I got a back bill for 3 years of returns including penalties and interest. All told, that cost me $2500. I would have owed the IRS about $400 for each year had it been caught at the time. TurboTax charged me about $150 to file my returns (2 states and a federal). That's the same price that I pay a CPA. I'll never go back to TurboTax again.

This website advertises itself as free and is not. In the terms and conditions it says free subject to change without a notice. Well, it is never free. No matter what, by the end it makes you pay money. Additionally, for state taxes it costs $30 PER STATE. This is ridiculous and a scam to take your money from you.

I have been using TurboTax for 17 years. I purchased the CD (TurboTax Online Version Deluxe) this year and found that I could not use it on my PC (no warning that it no longer worked on a Vista machine). Spend 2 hours on the phone with TurboTax asking what were my options. At that time they told me to try and return the software and proceed with online version. They did not tell me that I would have to pay extra for filing state taxes (I never e-filed as it cost extra, just printed and mailed.) They also did not tell me that I would only have 1 federal filing and not the usual 5. This is very shaky underhanded business practices to gain more money. They are now increasing my fee from $60.00 per year to $200 per year. Is there any class action suit I can join about their bad and underhanded business practices?

TurboTax 2017 - Unstable and CPU heavy with Quickbooks open. Does not have an autosave function. Really? So WHEN it does crash you better hope you've been hitting the save button! Market share always trumps quality.

I just got ripped off for $29 dollars by these losers. I had to pay for state but when it came time to file, they wouldn't let me file and kept running me in circles on their site. Of course when you want to call there is no phone number to be found. I am deeply disappointed that these bunch of clowns find screwing people over filing taxes as a great way to scam a profit. They are disgusting and despicable people. Never again TurboClowns. Do not use. Do not use. Do not use.

All I need is a 1040 EZ form. No deductions, own my house, no mortgage. They want $79 Fed filing and 39.99 Cali. I'm getting forms from the library and mailing it in. Save myself a ton. Bye Turbo. You lost my business.

I've prepared my own taxes for decades, since way before Intuit and TurboTax existed. I find that the instructions are obtuse and vague enough in some areas to be confusing, but I use it anyway. I don't like the fact that you can't view the Form 1040 as you fill it out and the fact that you can't view the finished product until the very end. I buy a copy of the "Deluxe" version at Costco and load it onto my PC. I file Federal for free and pay $19.99 to file the state. I never pay any additional fees, and I never use Direct Deposit. I would like to be able to have an open window showing the Form 1040 as I go step-by-step while completing the form.

Have used Turbotax for years. Always get a refund and e-file both Federal and state (have to pay to e-file state). This year we got an unexpected large payment which did not have taxes taken out. We owe taxes. Went to e-file Federal and was told I can e-file state for an additional $29.99. The best thing to do. Since we owe state taxes we will just send in the form with payment. At that point we could not complete the Federal return. It kick me out and said there was a glitch. We have to do an update and then try e-filing again or file by sending in the form. I paid for this to be done by this software. Called Turbotax and was told it will take them from now to 7 days to figure it out. I had just updated the program (as told to yesterday). The tech we talked to said an update request comes up automatically. This I would not pay extra money. I can not e-file my Federal Taxes.

TurboTax seems to be free to only those with the basic return. Had a W2-G gambling win form and had to upgrade to the 59.99 TurboTax in order to file it. What a rip off. There was also a problem with a blank box on that form that needed to be resolved. Do you think you get live help chat for that extra $60. Nope. You get to search for your question and find answers that other TurboTax users have added. Next year if back to filing by mail or finding another online service that is truly free.

TurboTax is not upfront with all their fee. After I complained their response didn't even add up correctly. They charged me $69.99 (which I didn't know I would be paying). Basic was $49 something plus $39.99 bank fee. What. Are you kidding me. If I knew that I never would have processed to my back. BEWARE OF THEIR HIDDEN FEE AND DECEPTION!! DO NOT USE THEM. THERE ARE OTHER WAYS. DON'T LET TURBOTAX RIP YOU OFF.

I have now called and talked to over 16 so called "experts" at this company to have them be rude to me and the last one a manager hang up on me. They have given me conflicting information over what should be a simple issue. I have spent more than 20 hours on the phone over the past two weeks trying to file my taxes with this company only to have one of the worse experiences ever. Do not use this company. I paid for the services and I still can't file the taxes this year and it appears I'm going to now have to find another way to file my taxes before time runs out. The worse service I have ever received from any company!

Highly deceptive business practices. Was using their online free version in March 2018 for filing 2017 taxes, knowing in advance that I would pay $29 for state filing. TurboTax attempted to force me to upgrade to their Deluxe version for $59, even though I used their screening tool at the beginning to determine appropriate versions to use.

Used TurboTax in the past and it was fast and easy and free. This year I just finally gave up and bought the maximum package just to get it done. I will no longer use TurboTax in the future. Not sure why they changed.

I've been using TurboTax since the early 2000s to do my taxes and I never had problems with them - until these last few years. Originally it was a great value - $10 to file your state taxes and $0 to file federal. They imported your previous years' returns (from within their own system) for free and you could get it done quickly. This year, I got hit up by a total of $100 in fees, one of which didn't even appear in the itemized list until the final "file now" button.

I've been trying to do my taxes for quite a while and I'm not 100% sure on what is correct and not. If I import my W2 from my past employer I get one return and if I type it in myself I get another. I've checked and rechecked and entered and re-entered, it is always different. And then depending on what order I put my W2s in depends on the final outcome, not talking about the fluctuation for each W2, but when they are all in it's different depending. I'm not sure how they managed such a thing. They also feel very petty when you select the 'free' version.

Overall, I found the program easy to use, which was important because I am not tax-savvy. Before filing, I received an email stating if I filed within the following 48 hours, I would receive 50% off. I went back to my account (opening it from my computer browser), entered my credit card info, and hit "pay," expecting the 50% discount would come up before I was actually charged. However, I was charged full price. When I called to ask how I can be reimbursed, they told me since I was already charged, there is no way to give me the 50% back, and that to receive the discount, I should've opened the page via the email I received. Now, I had double checked the email several times before hitting the "pay" button looking for some sort of coupon code or indication how the discount would be applied. It said nothing so I assumed it would be applied at the final checkout -- BUT IT WASN'T.

The program has a glitch and toggled that I was filing an extension and put in a phantom number of $503 in line 70 on my return. I filed in February. Why would anyone who is filing in February and thinks they are getting a refund request an extension? Instead of getting my refund, the IRS says I owe money now. TurboTax was no help but to say "sorry about the glitch".

I have always used TurboTax, but they are SNAKEY now. They tricked me into picking the deluxe edition of their software to do my very simple taxes. I couldn't undo it. THOSE ** JUST TOOK AN EXTRA $29. I will NEVER use this software again. Neither should you! Jerks.

I was checking out, it give me a screen. It stated different prices. It would only let me chose the higher price program. I try everything to get off the page. I went and picked the only one that was offer me. I ended up paying more than if I went to a tax person. I just had a basic Fed. and State tax. I call TurboTax and they said I had to pay that amount no matter what. There was no way they would refund the money. Never again will I use their program.

Been doing my taxes with Turbo Tax since 2006. They were always fine before this year. Fortunately I happen to be in the US this year because I would be so screwed if I wasn’t. For the first time ever, I am unable to e-file. I have no job, do not own anything anymore, have no insurance, basically, I have nothing; I worked my butt off in this country my whole life to end up with nothing. I’m too young to retire but nobody wants to hire me as I’m over 50. Went through the same useless nonsensical motions numerous times as instructed by the program, and then the help, with none of the help being any help whatsoever; why am I surprised, never needed help before and I’d already tried everything suggested several times before bothering to waste time with help.

I like to understand why I'm sitting here explaining to my kids why we can't eat that or why we can't go do this!? Because my tax return is in some unknown Green Dot account? In a prepaid card that I still haven't received weeks later!!! This is VERY unnerving and I ADVISE EVERYONE READING THIS POST "NOT" to EVER deal with this COMPANY and SERVICES, EVER AGAIN OR START TO!!! I can only imagine how much interest they are going to collect when it's all said and done!!! From all of OUR hard earned money!!?? Please respond Turtle Tax??? I did for while they stuff their pockets with interest off my income!!!

Tried using it for first time today. It miscalculated my refund. Supposed to be $874.46 and they calculated $945. Don't know how they got that #. I had already done taxes on paper but wanted to try to avoid mailing as I send certified so IRS can't say they didn't receive it. Then Turbo Tax failed to calculate additional tax I owed for making greater than $25K this year. As a single person who took social security early I am not allowed to make more than the $25K. If I do, the difference is taxable. Turbo Tax does not even have a line for this to be calculated in their system. So that's another error. I talked to a rep and all she could say was that it was a system "glitch". I will never use them again and will be mailing my return.

I spent two weeks working nearly every day trying to work through the forms for fed return. Finally figured out they hadn't finished getting everything in that I needed. I wrote to "help" several times. Either got no reply or one that had nothing to do with my questions. On my state return, they failed to make available the form that would have gotten me a $40 rebate for sales tax. Next year I will go irs.gov and pick one of their "partners". It isn't free, but doesn't pretend to be. Federal and state together cost around $30-50 depending on which "partner" you choose and what forms you need.

I am a single mom with nothing at all. No real estate, no pension or 401K. Nothing but after starting with a FREE tax return. I have now been charged $77... For 1 form for student loan interest and for a form where I closed out $450 account. Why so much? I do not understand. I will not use them again.

NOT printing 1. supporting details 2. summary list 1099 MISC - TurboTax has become lazier and falling backward each year. NOT printing supporting detail, which is crucial to substantiate the deductions, in an organized fashion. They chose to ignore this year after year. It's worse since 2017 does not print any of the details.

I used TurboTax to prepare my 2017 tax return and I opted for the Turbo Prepaid Visa Card to have my refund deposited into it. I got my return as promised from the IRS and it was deposited so I started using my card that morning but when I went to withdraw money from the card that evening the ATM told me to contact my card company. I logged onto my account to make sure the funds were still there but I had a message stating that I needed to verify my identity by sending my driver's license.

I had such a bad experience with them. I went to do my taxes and when I go to pay they ended up charging 100 dollars to do them. Then I also noticed someone from Chicago logged in to my account. The next day my credit card was stolen and now I can’t log into my account to even see if I will get my taxes. They keep telling me that no one else is on my account and it’s my cell phone picking up a server when I live in KY. Their customer support is horrible with no help and just keep putting you on hold and then coming back asking the same questions.

TurboTax 2017 Support - I have been using TurboTax for years, but I have spent 3 hours trying to talk to a CPA which I paid for in my product license. The automated assistant is awful, one of the worst I have ever encountered. I have called 4 times been in endless loops, on hold about 20 minutes each time, phone is answered by a so called "expert" who are untrained and unable to answer any questions, placed on hold again then it hangs up. Only one callbacks received. Never been able to talk to a CPA. Worst experience ever.

I'm a student full-time. I tried to go on their TurboTax freedom and TurboTax student online tax preparer and it kept booting me back to TurboTax deluxe. Remind you that those softwares were free state and federal. So I went on to pay on their TurboTax deluxe which obviously didn't boot me off. I am very dissatisfied on the way they never specified that you had to make a whole new account in which that was my second time but first time they didn't charge me. I called to get my 108.00 waived being that I had to pay because this company doesn't include the useful instructions on their webpage to navigate for the free edition software in order to complete the tax refund. I called and they fail to refund my 108.00. I really needed that money because I have a dependent under 18yrs old. Please help me resolve this.

Online Support System is terrible. Throw you in a on-going loop. You have to do some research to find a number to call. No one can actually help but they will bait you back to the online support system. Free to play with the system but to actually use it theirs all type of fees. NEVER had my state income go through, I was owed $20 pass each of the past few years. Rejected each time until I play with number for it to show $0. Then it goes through in minutes! Last 2 years was bad, this year is the worse! You think your ID, social security number, and answers for all security questions is enough to get back into your account. None of them is important! You will need to maintain your old phone and e-mail. If you change your number or email anytime you WON'T GET BACK IN next year. NEVER DO ANYTHING WITH A ONLINE ONLY COMPANY!

Horrid. Horrid. I filed a tax return last year with TurboTax, and it was never received. I called three times, and no answer. No one answers the phone number they have listed, and I was on hold for 26 minutes with Intuit, who is connected with TurboTax. When someone finally answered I let her know that I had been on hold for 26 minutes and would really appreciate help. Finally I let her know that I hadn't received my return, and she said "I'm going to cut you off. Are you trying to contact Turbo Tax?" And I said, "Yes, but what is the difference between inquiries for Turbo Tax and Intuit?"

I've used TurboTax online for years now. I've never had a problem. This year when I went to pay for my state taxes to be filed, I hit the wrong option and ended up paying for the deluxe service. I had them contact me about a refund. The guy said that once you pay, you cannot get a refund on any service. This is complete BS!!! There is no reason why they couldn't give me a refund. I will NEVER use TurboTax again.

I was using TurboTax's online software to file a tax return when I came to an impasse - I needed to ask a question to verify I was proceeding correctly. I programmed in my question and callback number and they called back right away. Well, the agent on the line Lood (denoted as a "specialist") had no idea what I was asking about and kept repeating back my questions incorrectly. She continued to ask the same questions over and over again despite my responses being unchanged. It was apparent she had no knowledge of how to prepare or file tax returns. She was typing in my questions to a chat with another agent there who she called the "specialist".

I used TurboTax last year and was pleased. I had never tried them before because I preferred to use an accountant. This year they completely messed up my return and I’ve had to file an amendment. And I had to pay over $100 for that. When I clicked the button to submit, for some reason it subtracted my EITC and left me with 1/4 the amount owed back to me on my return!! I spent many hours trying to reach them, speaking to employees that had no clue what they were talking about, and a downright rude employee that left me confused and angry. Some employees claimed to not know what I was talking about, and one told me that it has happened to others as well. They’ve offered zero to me to rectify my situation, and now my refund is delayed a minimum of 16 weeks. DO NOT USE THIS SERVICE.

I have NEVER been so disgusted by the lack of knowledge the customer service people have. I asked 1 simple question which was "what docs do I need to file an amended federal tax return?" No one could answer. REALLY??? This is such **! The government owes me 2500.00 yet no one can answer my very simple question!!! WTF!!! I have used TurboTax for over 15-20 yrs and now will find something else to use as they have become too big to provide even a low standard customer service... I am totally disgusted!!! Even all the customer service phone numbers listed all end up in the same loop... an automated system... same message, same menu... of who never call you when they say they will. My advice: Steer clear of Turbotax at ALL COSTS or u will wait for hours for an answer that will NEVER come!

Because I filed my taxes a year late I was unable to complete my 2016 taxes online with TurboTax. I paid about 100$ to download the 2016 Desktop App for Mac and completed my taxes, printed them and prepared to send them. I then went online to complete my 2017 taxes. In order to begin my 2017 taxes, I needed 2016 tax information to be uploaded, however, there is no option to create a .tax file, which is the only file format accepted by TurboTax. After spending over 2 hours on the phone with 2 different representatives my problem was not solved and it became clear that there was no option to create a .tax file in the desktop app.

Bought their premium disk with state included. After entering all the tax information the software began to crash. When I finally got to state forms I ended up in a do loop I could not get past. I went to their online version...which means I’m buying their service all over again. I had what I thought was a simple question so I contacted customer support. First person that calls you back knows absolutely nothing. I mean nothing. So I wait for someone to call me back that theoretically knows something. 15 minutes later they call.. this next person doesn’t know anything either and proceeds to try to communicate my problem to this “chat group” where all sources of knowledge exist.

TURBOTAX for 2017 - Stunning how bad TurboTax is, especially for a US citizen (also a Canadian citizen) trying to complete his US federal return online, and then, with a locally bought CD, the returns for Canada federal and my province. Somehow, I got it all done last year with TurboTax. This year, nothing but frustration. Is it the fault of bad management, incompetent programmers, too few computer banks, make-believe "help," conniving bean counters, absurd security?

TurboTax bought at Costco a disaster! Spent an hour on the phone a week ago - Intuit apologized - they are aware of problem. Now I type in all my info (another 2 hours) and the program will not save it, says "file can not be found", duh! of course not, I am trying to save it, this is a software disaster? DO NOT BUY THIS PRODUCT - or you will be on hold for 30 min and get worthless help.

Free my **! Got all done and ready to file! Then BOOM it stated I had to upgrade because I was using 1040! Wasted a morning on them. Might as well just did the paper form! Can I report them? All the way through it kept telling me to upgrade which I was able to redirect to not upgrading but the final result was it would NOT let me file for free. SMH!

Do not use Turbo Tax free version if you don't plan on paying $70-$80 for fees, one for e-filing your state and one for processing your refund. This information is not available to you until you complete the return. Totally ridiculous!!

I paid the $24.99 "Maryland State" fee to e-file, and then found out it is really an Intuit fee! What a rip-off! After I spent $89.99 for the software. I WILL NEVER BUY TURBOTAX AGAIN. Then both the federal and state returns came back "rejected." I have wasted so much time trying to correct the error (which is an IRS date of birth error) and no luck. Intuit won't even discuss refunding my e-file fee which was so misleading to begin with.

I have used Turbo Tax for the past 10+ years, but the Turbo Tax Premier 2017 has me questioning whether I will continue in the future. The "Search Engine" for help is virtually non-existent. It Searches and continues looping never coming up with the item I searched for. They might as well not have the Help option because you can get NO HELP!! And besides that, my 2015 FIT which I filed electronically was either hacked at the Turbotax site or the IRS site. I was a victim of identity theft and it stemmed from the electronic filing of my income tax return. Starting in 2016 it has been paper filing for me! I would advise others to do the same!

For the first time our daughter filed her taxes on her own with TurboTax, though her refund was only a mere 200.00. TurboTax, said federal and state were free, then at the end added a 59.00 charge for state, and then another 40.00 fee to process the payment out of her refund. Being as this is her first time she agreed to it... This is ridiculous!!! We have been using TurboTax since 2005 and to see they are scamming her out of 100.00 out of a 200.00 refund, we will NEVER use their services again!!! We spend a lot of money with our taxes having several businesses and our fees are usually around 100.00 which we expect, but not someone who made less than 2000.00 and no business, EZ filing.

I used Turbo Tax for a few years, was OK, but last year it became very bad, full of bugs. This year- even worse, impossible to use at all. Their support is useless. Don't waste your time and money! Awful!!!

I used TurboTax to file my 2017 return. This year they have done a poor job of ensuring the necessary forms are in place to complete healthcare info, especially for Obamacare users. Due to a lump sum SS disability I received which is non-taxable and does not affect my Obamacare subsidy their return indicated I owed all $8,200 back. Completely wrong - customer service and their CPA’s were useless. Used a better and cheaper online product and my Fed Tax was $8. Will never use them again. Be warned!

I was charged $29.99 for preparing and filing state taxes and the program wouldn't allow me to complete the process. They then wanted to charge me another $19.99 to complete the process. It was difficult getting through to speak with someone about the problem and when I did I was on the phone 25 minutes and put on hold three times only to be told they don't give refunds. I asked to speak with a supervisor and was told one would call me back within 24 hours and of course I never received a call back.

Can't neither see nor enter data directly into forms. Much of the data they want manually entered is only partially described. Always tons of bugs, but this year seems worse than ever. I'm thinking of buying one of the other competitor's packages and giving it a go. Could not possibly be worse than this year's TurboTax Premium.

I have used Turbotax for several years and have thought of it as a reliable service, this year however when I got to the end of my taxes there were hidden fees to the tune of $189.00. I filed in Feb and my taxes still continue to be processing, but this company who was supposedly taking their payment from my refund sent me a bill for their money. There is something that does not feel right about this and I will never do my taxes with this company again.

This is certainly not free and frankly it would have been easier to file taxes myself. I filed and they claimed the government rejected my return because they could not verify my identity. Ironically once I paid them $59.99 the issue with my identity disappeared. At that point I just wanted it to be over so I paid. I got my taxes prepared by a professional in person last year and that is what I am doing next year. They might claim they will take your fees from your return but do not believe it. After looking over reviews this is a common bait and switch tactic. Your return will get rejected until you pay. If I had known that from the start I might have just gone to a real professional and got my taxes prepared for less. TurboTax will get the job done but buyer beware: You will feel cheated by the time it is over.

I filed with TurboTax online for 2016. Went to file this year. Realized they deactivated my account. Stayed on the phone from 8 AM to 4 PM with customer support. No one could help me. Talk to four different people. They will not reactivate my account so I can get my information from 2016 and will not tell me why. All I know is I tried to stay very calm but they pissed me off. I do not recommend them. I do not want anything to do with them. They are the worst.

I was overcharged. I spent 30 minutes on the phone with them. They told me to call back in a few days. I filed in the meantime. Now I am told there is no one to help me until April 18th. Do not use them!

I am a long time user of TurboTax software (20 years). I was disappointed this year to have to file online, the software I usually purchase was not available. I prefer to keep my data private. Adding to further disappointment was that I couldn't import my past data into the online form, thus I had to enter routine data again. The worst part, however, was when I reached the end of the process, ready to file, I found out that I had to file my state tax form online for an extra fee or TurboTax would DELETE my state data! This is terrible not to alert me to the required payment upfront.

Like many others I had used this for several years but this year it's very difficult and they are creating more pricing levels to be sure to get more out of you. I'll be looking for new tax software... bye bye TurboTax.

My husband and I have used TurboTax since 1995 except 2 years and have had overall very Positive results. Bought TurboTax Deluxe March 2018/Amazon and noticed though I entered my W2 income correctly in Federal return (I retired late in 2017) and entered my husband (and my) retirement income properly, TurboTax transferred/added my husband's state retirement income to my W2 income.

I have entered at length my taxes on TurboTax with multiple W-2s and a 1099 and got to the end it won’t let me remove the “free trial” of Quickbooks. They did this a couple of years ago to me and I didn't realize they could automatically charge my credit card. I even called for help from a TurboTax rep and was on the phone over an hour and she never could get it removed. It will be removed or I will not be using them anymore.

You know it's bad when someone makes an account JUST to complain about your company, Intuit. I'd been using TurboTax for years now, as they had always seemed to be easy to use and relatively cost efficient. Now? I am in the same state of bewilderment as the other customers that have recently left reviews: What happened to this company???

I spent $29.95 to efile the State taxes. I had to print the Federal first. Fine. I did that and told it to wait on the state. It did BOTH on paper. I tried to go back into efile the state, but THERE IS NO OPTION to continue or efile. They took the $29.95 without actually efiling!!! I called their automated system. They want another $19.95 for me to talk to a human about it!!!

I filed my taxes on Jan 31st, 2018 and asked for my refund to be put on a NetSpend prepaid card through TurboTax. It came in the mail but was returned due to an error on USPS's part. I have since contacted the prepaid card customer service 5 times to have another card sent to me but still have not received it. They tell me every time that they have sent it via FedEx Expedited, which should only 3 business days, but after waiting 5 days for it, it never comes. They also tell me that they don't have access to any tracking info and don't know who would within their company. After the waiting period I call the customer service number and they repeat the process.

Any military personnel stay away from these people. Rip off. I am retired military. They screwed up my taxes e-filing to IRS. I was on phone for 1 hour with IRS now. I have to refile by paper and TurboTax wants 78.89 for e-filing that they screwed up so I am asking all government and military personnel do not use them. Hit it where it hurts in their pockets.

I have used TurboTax for MANY years, and have never had a problem. This year, however, printing the returns was a nightmare. First I had to save it as a PDF, then I had to add my personal printer in order to print the returns I wanted to mail. I attempted to contact TurboTax to let them know about the printing, but the form allowed only about a hundred characters and then just stopped. So I shortened my complaints, and then found that the form (and complaints) would be going out to people who couldn't help. I'm frustrated. Next year I'm looking for another tax preparation product.

This year is the 8th year I have used TurboTax and by far the worst ever. First, you have no easy way to contact anyone. If you get lucky, they can only see system transmission. No one is capable or knowledge to resolve a solution to your issue. They are increasing their fees, without you knowing. Offer all these options that they will not support. When you are taking money from being and they need resourceful people, HIRE THEM. I do not need a person WFM reading a script to me with no solution for where my money is. DO BETTER AND FIND TRUE PROFESSIONALS WITH A VALID NUMBER TO CALL IN AND SPEAK WITH A LIVE BODY WITH EXPERIENCE.

The product seemed good in working through taxes. When it came time to e-file federal return, it was extremely difficult and needed a lot of troubleshooting to simply e-file. Did not want to e-file state as that was another $24.99. I have received five emails telling me I have a 3/15 deadline to file state taxes for free, but when I clicked on link there was no instruction how to do so. I replied to an email--received no response. After 5th email today I called their customer service. After 35 minutes on the phone, I was told that I do not have the capability to file for free since I used the CD download--not online. Terrible practice to send many emails for a service they will not provide. Will definitely not use this product again next year.

When I was filing with TurboTax for 2017 because I've always had a positive experience in the past. I was filing for free through USAA. TurboTax would not let me file without the "Premium" upgrade because I had to file for gains made from my investment last year (1099-B). Apparently, that would have kept me from fees for filing federal and state together, and they tried to fleece me on paying with my return--not only was I already paying 104 more dollars than I had been lead to believe, but they wanted a forty dollar fee for processing my fees! Outrageous! Thankfully I caught the extra fee and paid with my card.

Last year I used this service without any issues. However this year I found out that there were hidden fees. They ended up charging me to file state (which my emails clearly stated was free to file) as well as for services that I didn’t even want to use. In total they ripped me off for $200, and for that price I could've had it done professionally. Customer service was a joke. They weren't very helpful and at sometimes I felt like I knew more about my questions than they did. And I'm not the only one either. They overcharged my Mom this year too for services she didn't use! It’s madness. I'll definitely be using another service moving forward. It isn't worth having to pay for services I didn’t even want out of money I worked hard for so they can just rip me off at the first opportunity for a subpar service.

I love Mint, and after buying a house 8 years ago, TurboTax was a very helpful product. But my experience this year has left me angry enough to leave this review and likely searching for an alternative next year. My main complaint is that Intuit is not upfront about the fees. This year it cost me $164 to file my taxes, and I still have to mail my state tax filing myself. $45 dollars of that was a product called "Premium Services Benefits". It tacks on when you select pay out of my federal refund, although it won't quote a price for the service. Merely unchecking that option and paying with a credit card will not remove that add on. Intuit's knowledge base gives instructions on how to remove the add on from your order summary page. But you won't see this page if you hop back on the prompts to change to the credit card option.

When we started to do our taxes in the "free" version, I logged in with my password, since we had used TurboTax last year. It imported a bunch of info from last year. Then I choose "free" and it deleted all of that information. So I entered all of that plus all of the income data and interest ( a couple of hours). It goes through a review and it comes to a window that says you have to use the long form 1040, for $49.99 but doesn't tell you why (had to Google search it). It turns out that I'm married and because we were going to file separately we needed another form. So we decided to go ahead and file jointly.

My customer service experience this year is much worse from the good service I received in past years. I paid more this year for the application that provides the most online help, because I have a slightly more complicated tax return. The 1st page (Income) of my online tax return has 3 obvious problems. There are 2 columns of data, last year 2016 and this year 2017. (1) My capital loss carryover shows the same exact amount for 2016 (history) as for 2017. This is obviously wrong. (2) My Social Security income for 2016 is blank. Obviously wrong. (3) My rental Income for 2016 is blank. Obviously wrong.

I completed my tax return this morning, thinking that I would take advantage of the TurboTax® Absolute Zero® offer. According to the company "over 60 million Americans have the ability to file their federal 1040A or 1040EZ returns, as well as their state tax returns, for absolutely $0" until March 15. I have a simple return that took me no more than 30 minutes to complete.

My son lives with me, but his mom pays for his Obamacare because she has Obamacare and it is only about $20 more per month vs $160 per month if I add him to my work insurance. BUT, TurboTax Premiere doesn't have a form to distinguish the fact that I pay 100% of his care and claim him except for the $20 per month she pays for his Obamacare. Now, my refund is hung up at the IRS and I have to call them to discuss the issue and fill out a form before I get my refund in approximately 6 to 8 weeks instead of this week like I should have. TurboTax failed me BIG TIME. NEVER AGAIN TurboTax!

I purchased TurboTax Deluxe in February 2018 to do our tax returns. There is a glitch with this program in that it continually wanted employer information but my husband and I are retired as of 5 and 6 years ago, so couldn't provide that. Unable to efile after filling in all the information due to this "employer" issue that could not be fixed. So ended up printing my returns (Fed & State) and then mailing them in but was charged $24.99 apparently just for the program to figure the state return. Already paid plenty for the Deluxe program that I purchased and resent having to pay the additional $24.99 for basically nothing. Used TurboTax years ago for many years until the last five years when had a CPA do our taxes. Decided this year I could use TurboTax again but am extremely disappointed in TurboTax and would never recommend it. WILL NOT EVER USE TURBOTAX PROGRAMS AGAIN AND WOULD SUGGEST YOU PURCHASE SOMETHING ELSE.

I had a free coupon and it was $29.99. Then when I finished they secretly tacked on an extra $34.99 making the whole thing cost almost $70.00. It went from free to almost a hundred dollars. It's free when I do it by paper. Screw these "free" Services!

It has been terrible. I've called and called talked to many people and all they say is, "I'm sorry," and, "There's nothing I can do," and my favorite is, "We aren't in control of that." They have had my refund since the 22nd of February. It is now the 10 of March and I have to wait until the 14th to hopefully get access to my funds. In the meantime my power has been shut off. My landlord is evicting me and my 3 kids and grandson. I was injured so I can't work at the moment. All these things I explained to the people on the phone which is almost impossible to actually get a human on the line. And all I get is the same scripted responses and verbal masturbation. They can't give me access to my funds and then we aren't in control.

Filed through TurboTax again like I have done many times before but this time I have not received my federal refund yet but the IRS tells me they sent the refund 3 weeks ago but it has never shown up in my bank account. Now mind you my state return has been received. The IRS tells me it’s out of their hands now. It is up to TurboTax to send me my money but when you try to contact them you never get to speak with a REPRESENTATIVE. It’s all some automated BS! Is there anyone out there that can help me with my situation?

After looking at both form 1040 instructions and compared that to the recommended deductions TurboTax gave me, I would have lost about $13,000 in deductions! Unbelievable! How can a company like this make such an obvious mistake in its calculations? I refuse to use TurboTax anymore and am convinced that they are doing this purposefully.

My federal tax refund was deposited to my TurboTax prepaid card. I was able to make a withdraw in the amount of $1400, then was asked to verify my identity. I uploaded my ID and was told they couldn't verify my identity and will send the funds back to the IRS.

I'm so disgusted with TurboTax that I will never ever use them again. Every year the prices just keep going up and up, they sell you in by filing for free then nickel and dime every single thing. Especially at the end of filing is where they get you with fees. Now it's another 39.00 just to pay for the federal and state fees that they are already charging on top of it. 39.00 just to submit a payment through e-file. How ridiculous. A total of 130 dollars they tried charging me!!!

I just received my NOA today and was surprised that CRA found an error in federal tax credit calculation for donations and gifts. For the first time TurboTax failed me. I have been using this software for more than 10 years and will still continue to use, but, please fix your error. It is only a minor problem for me but other users might have a huge impact, hence loss/disappointment.

Do not ever use this service. Not only are they rude late and unprofessional but they also lie to you. It has been quite over a month I have been waiting for my card after ordering a 4th card. Then upon receiving the card my account is now locked and pending review. Every time you call it's always something else, I am exhausted fighting this battle. I have so many bills to pay and checks being deposited into this account that I cannot even access. Please do not bank or use Turbo prepaid, unless you would like to be a month behind your bills and picking a second job, with the amount of time you will be investing into fighting this battle it becomes a second job. I have so much more to say but let's just stop where we are for now.

I have been a TurboTax customer for 15 years and have seen the product get progressively better and better and especially for the past 10 years it has been so easy to use. The greatest feature was that TT provided help to the customer ON SCREEN right at the point in your taxes where you were stuck. Questions were answered in minutes and then you were done and on your way. And most of time, you didn't even need that help because the makers had created such good popup explanations and each page was so logical.

I had been a TurboTax customer for 10 years. The past two years I have had nothing but problems. It culminated with them LOSING my entire completed tax return in their system and customer service accepted fault saying it was a "glitch" but they have no idea how to repair. I have come to find out that this is not an uncommon problem in their software, therefore if you do not want to have to repeat completing (think of the hours of work!) and filing your taxes DO NOT USE TURBOTAX.

I called TurboTax about a problem with their tax program not transferring the amounts from T5008 statements to the schedule 3 and not included as income on the T1 General. They apologized for this issue but said they could not help me with this issue and could not refund the cost of the program.

The so called Deluxe version was easy enough to use and took about 3 hours to complete. What is a little shady in my opinion is that the version I purchased claims to have one state return included, but as soon as you go to file it there is a $39.99 fee that magically appears. Customer service stated that yes there is one return included but the filing is charged upon completion. If you put the purchase price and the hidden fee together you may as well ask a pro to do your taxes for you for around $200 and not waste a Sunday afternoon. I would think that TurboTax would be better served as a company to be upfront with the costs so its customers can make an informed decision. I will not be a repeat customer.

They advertise as free but it costs at least $40. That is the first way that they are sneaky. The second way is that once you add a product it seems like there is no way to delete it. I added a product I didn't want by accident and there was no way to delete it. That is the second way they are sneaky. The sneakiest thing they do is add a $40 charge if you deduct their fees from your refund. It used to be free but now they just put the charge in there at the last minute hoping you won't notice. They are also sneaky in the way that practically every other page is an offer for an upgrade and is designed in such a way as to make you search around for the button that says "no I don't want this". Avoid this company! I will look somewhere else next year.

Last year I had a much more complicated tax situation and sailed right through doing everything on TurboTax and it was great. This year, we are much less complicated not even mortgage interest but I am having trouble with their software, sometimes not accepting that I have finished with a section I don't need, it still says 'not started'. Then in trying to enter a small pension my husband received, all the info is there, I can't see anything wrong or not entered but every time I click 'continue' up pops a box saying I need to fix errors before continuing. I tried to request a call, my phone rang, I answered, and immediately this recording says they are sorry they weren't able to reach me today and this will be the final call I receive. Hmmm, no live text for asking what's up. Now what? I may just go to the IRS and get the forms, figure it myself?

I've used TurboTax for at least 10 years and always been satisfied but I found this year's version to be awful. Maybe because I used it online instead of downloading(?) I have no clue if that would have made a difference, but it was absolutely ridiculous trying to navigate back to sections; there was no clear path and if I found something it was through sheer luck. In addition, I paid extra because I sold my condo in 2017 and thought I might need extra help, but no extra help was to be found: I live overseas and have a different phone number format which could not be entered into the necessary field to contact the agent.

I have used TurboTax successfully for many years. This year something has happened. Before this year I was prompted to transformation from a previous year. This year there was no prompting just a start entering your information. It was frustrating to start and I slogged my way through. I wondered if I could open last years file and maybe use it with only the changes for this year. When I opened last year's file I was THEN prompted that they could not open it but asked If I wanted to transfer the information, which I did. As has been happening, my itemized deductions were more than the standard deduction. But now TurboTax is telling me that they are using the standard deduction instead. I have looked at the forms it creates and have found several discrepancies. I cannot change it manually and I am afraid my return will be messed up. Maybe I will just do it manually this year and see what I can do to get a refund.

First off, the website is quite buggy. On the summary page, it displayed two different refund amounts that were many hundreds of dollars apart. Second, using the Ubuntu operating system, I was unable to actually submit my filing. The submit button simply did not work. I had to login on my phone to submit my return, which was inconvenient and annoying. Lastly, DO NOT select the payment option that allows them to deduct their fee from your return. They very sneakily add an additional $39 fee to do this. Unless you read the fine print, you will miss this (I almost did!).

I logged into TurboTax today to start my 2017. It said "You joined Turbo tax this year" and there was no info on my previous returns (2015 and 16 were filed using TurboTax). After more than an hour on the phone, I was told I could not get access to my prior returns without paying $79 for my 2017 return. I believe this is borderline illegal.

Have used TurboTax since 09. Never a problem til 2018. Didn't have the option In filing status for head of household with dependent so checked single with dependent so not eligible for EIC or child credit tax left money on them. Had to amend thru IRS. Complicated and time consuming. That's why I used all those years the program. Didn't let computer idiots like me make mistakes. Will think about someone else next year.

I have been using TurboTax for 5 years. This year I didn't need to do Self Employed so I could have done the very basic version. It cost me about $50 more And paid $119.00. When I called customer service and spoke with James and explained him my issues, seemed he wasn't interested in helping me with the issues. Poor customer service. Next year I will be shopping around.

Horrible return time. It isn't free. You do not get your best refund back and I believe you should get sued for false advertising. This is literally the worst place I have did my taxes. I will not return next year.

I don't even know where to begin. 1) Avoid TurboTax. I started a free filing, then it went up and up and wound up being 76.98 to file my federal and State taxes. I don't get much back but just wanted them done and filed. My refund was deducted by 117.00 and not 76.98. My state taxes were rejected because they could not confirm my identity and needed my W-2s filed. I'm guessing TurboTax just skips that portion. They would not help when I called to let them know this. When I did call back 2nd time to TurboTax I got a 20 minute runaround so asked for a supervisor. No one is available but will call back in 24/48 hours. 50 hours later, no callback. My 3rd call now, no supervisor is available but will return my call.

Where is my refund? Let me know that my money was deposited on February 28. For some reason every time I check my card there’s no funds. This has never happened to me before and I filed for 10 years. My money is always on my card as soon as it’s released from the IRS. This is the first time I’ve used TurboTax prepaid card. I am very upset that they’re putting a hold on my money and not releasing it to me and when I call TurboTax prepaid card customer service they told me that the IRS has sent nothing. Lies! Really hard to believe when IRS shows me that they did. I will be letting everyone know to not use this service. Such a inconvenience.

I used TurboTax to file my 2016 tax return and it was easy to use so I decided to use it again to file my 2017 tax return. I elected to use the TurboTax Deluxe feature that was advertised as $39.99. I confirmed and agreed to pay that amount ($39.99) throughout my tax preparation online steps. However, at the very last step of me filing the tax return it said in very fine print an "additional $39.99 for refund processing fees! This fee was not very clearly labeled or explained as being DIFFERENT from the deluxe fee which is conveniently the exact same amount ($39.99) to deceive people into thinking they are once again only agreeing to pay a total of $39.99.

I did my income tax return with TurboTax and I choose the option for the TurboTax debit card. My return was scheduled for the 28th of February, I called the bank to check status on my return and they advised me that there was an offset on my return to call the IRS and figure it out. I did just that. I called the IRS twice and they reassured me that my funds were not offset, that the bank was holding my return! I called the number provided by the IRS for the Department of Treasury just to be sure and they said there were no offsets attached to my social. I called the bank back and they had the audacity to say that the Department of Treasury’s phone number was working and that was false information. I mean the IRS tracked my money to the bank. I’m at a loss and not sure what to do. Note to self never use TurboTax again.

I’ve used TurboTax for several years and find it an easy program to use. This year I elected to have the cost of the program deducted from my refund. The program cost $39.99, they charged an additional $36.99 to file the state return. Those fees I can understand but there was an additional $39.99 deducted for them to filter my return through a 3rd party to get their fees. This was not clearly explained. This is a ridiculous fee and I consider it double dipping as they charge fees and I do not recall an obvious page outlining these fees nor have I paid them in the past. The frustration of trying to get through their automated system is another example of a company NOT customer service oriented. I am done with this company and would never recommend them.

It appears, TurboTax continually recommends that you upgrade from a free tax filing to a paid package as you move along the process. They accomplish this by asking you a series financially related questions, then suggest the appropriate upgrade process for you (spouse included). I also understand that TurboTax is profit based company and their primary goal is to make a profit not provide charitable filing. That's ok. The problem is that TurboTax doesn't tell you about all the hidden fees at the end. Then they only give you an upfront package price, that's it. All other fees associated with upgrade filing are introduced at the end of the filing process.

My Husband's tax return through Turbo Tax was suppose to be put on the Green Dot Card. They said it was mailed on the 19th of February, we waited till yesterday and called and it said the card was returned because of an invalid address. I live here for 50 years. Called the Post Office, they said that they never return anything. Such a lie from the card. Number is 888-285-4169. Talked to somebody foreign there, said to send the card to different address, I said there is nothing wrong with this address. Then she said it will be sent by FEDEX and it will be here on Monday and she is waiving the $15.00 charge. The card was never sent, I'll tell you. Don't call the Green Dot card directly, they cut you off, even if your information is correct. Never again.

I paid for the expert tax representative call after trying over a dozen times to get the contact us to work. Each time it said an agent will be with you in xx number of minutes. They never responded during working hours. I paid extra to get a call and review from a tax expert at a set time. The FAQ answer says they WILL call at that time. No call. A call to the automated line. Assumed I was using the free version and wouldn’t let me go on without agreeing to pay ANOTHER $29.99. I finally found the number where I could wait real-time for an agent to be available. A FIFTY-FIVE minute wait! I gave up. I will NEVER use TurboTax again. What a SCAM!

I have just gone through (excuse me, still going through) what has been the worst customer experience I have ever been a part of with ANY company in my entire life. For starters, when you call into a company asking for assistance, to have an automated message system that forces you to hang up and have the company call YOU BACK is absolutely absurd when it comes to completing your taxes. This causes a HUGE inconvenience to the customer, who will most likely be working during the day or running errands, and is not constantly in front of their computer, looking at their taxes. As a result, when TurboTax calls you back at some random time within the stated 24-72 hour window (they do not schedule with you a phone meeting, or even give you an approximation as to when they will call you back), you are most likely not prepared to talk, which then causes you to begin the repetitive cycle of playing phone tag with the company.

I have filed with TurboTax for years and it was fine, but this year, I filed with them and they screwed up my health insurance section and now my refund won't be showing up for months. I needed that money for bills and filed in a timely manner so that I could use it. Now, I am screwed and they won't track down when my refund is coming for me. The customer service has been abysmal. I will NEVER use TurboTax again after this debacle.

For one, they overcharge you to file. My refund that I received was $200 short of what I was supposed to receive. Their charges are not clear and some are the same amount so you won't realize you're getting charged again & again. There was a scam last year where TurboTax was stealing from people. I sure feel like that this year! I won't be using TurboTax next year & will be advising everyone not to use their service.

So I am filing my taxes with them for the 5th year in a row and while I have always filed free and have been fine, the moment I put in that I had an HSA account last year they force me to use their Deluxe plan. I had to pay 39.99 on my federal, 36.99 on my state then 39.99 to have the money extracted from my refund. Why the ** am I paying them to take money out of my ** refund? Not only am I forced to take an option that I never asked for, but now, you want me to pay you to take money from the money I am supposed to get back?? I use to think this was a decent way to file but now I can't see them as anything but lowly thieves. I won't file with them anymore. Maximum refund my ass.

This year I filed with Turbo Tax. Last year I filed with H&R Block. They faxed copies of all documents and I received a refund in a very short period of time. The year before this I used Turbo Tax. This is the problem I have had and are having using Turbo Tax. I received a letter from the IRS both times just about the time I should have received my refund. Each time it is due to the fact that the forms to file EZ thru TTax don't get sent with the completed tax return. This time I filed a longer version since I had additional income. Once again, no forms required to be sent in this year. Now I am going to have to wait for at least three to four months for my refund just as I did the first time I used Turbo Tax.

Beware - when you use the basic Intuit TurboTax product -- despite all the wordy BS about getting your best refund, your filing is still considered "self-prepared." Also - don't fall for the "file your federal and state taxes for free." I chose this product because it was guaranteed free if your filing isn't complicated. Mine isn't complicated - single, W2s = 1040EZ. I called customer service and they explained that if you call them BEFORE you accept the fee that pops up even though it clearly shouldn't, they will waive it. So burn up their phones before you agree. To top it all off, I now have to verify my identity with the IRS by producing 2016 tax documents as well as 2017. After it's verified that I am actually me -- I will not receive a return for 9 weeks. Nine weeks!

I have been trying to help my wife file the Wisconsin Form 3 partnership return for her LLC. She is using TurboTax. TurboTax released the Wisconsin Partnership forms on February 15th. However a software bug prevents users from printing or eFiling their returns. I provided TurboTax with a very simple example return (with made-up information) on February 19th. They were able to reproduce the problem, but have not provided any further information. >>> Currently TurboTax users have no way to print or eFile their Wisconsin partnership returns. <<< TurboTax has been completely unresponsive despite multiple emails and phone calls.

They made me get to the end and then said I had an "ABP interest adjustment", so my taxes were apparently too complicated and I needed the "deluxe" plan. I could not file unless I paid them $40. I am a student and literally my only income was $100 interest from a bank account. This was really shady. I have used TurboTax since I started filing taxes, but I will NEVER use them again.

There's a problem with the state e-filing. I purchased the deluxe with one free state. When I went to transmit my returns I was charged another $39.99. This is my last year using their software and I was a loyal customer for years. ALERT: Do not use TurboTax!

TurboTax upgraded my zero return when I had to file a small amount of self employment to their 39.99 rate. I agreed to this. Then as usual before submitting my return online, they reminded me of the 39.99 fee and asked if I wanted to have it deducted from my return. I clicked yes and submitted. However, when my money was deposited, I discovered they took $80 out. I immediately contacted them. After many long on hold for hours calls & bogus email addresses, I tried the call back method.

There’s a problem with the state e-filing. I purchased the deluxe with one free state had to file two states so I paid an additional $39.99 to file the second state. When I went to transmit my returns I was charged another $39.99. When I called customer service they looked up my account and saw I was charged twice. Agreed to refund me but it will take 2 to 4 weeks. This is my last year using their software and I was a loyal customer for years. $160.00 I might as well add some more $$ and pay a professional to do them!

I have spent 3 days fighting with not only TurboTax (whom I have used for the past +4 years). I have not got card. My taxes posted. Green Dot will send a new card in another week. Card ordered 2/8. Zero customer service. My receipt is for $137.07 yet I was charged $252.06. Someone is screwing customers here! So I was told yesterday Green Dot/Turbo Card would extend a one time transfer to another Green Dot card. I could buy one or use one I already had. Today, they say changed policy. Will not transfer anything. I have to wait for a new card to arrive. Call back next Wednesday. When does the IRS get money to you before you get your prepaid card? Never use Green Dot Bank or Turbo Prepaid which is Green Dot Bank nor use Turbo Tax because both are liars and thieves.

So despite having been informed that last year my state was submitted and accepted I see this year that my state was rejected (no reason given). Now in order to get a copy of the form that I created using the free version last year they want me to "upgrade" to the plus version. I lost the version I saved when my laptop corrupted. It is disgusting that they hold your information hostage. Go to eTAX. It is free and you have access to your returns no matter what. TurboTax is junk.

November 3, 2017 TurboTax withdrew from my debit account $ 117.55 for tax software (Home and Business). As of February 21, 2018, I did not receive a CD or download. I called Customer Service to request a CD or download. A robot answered and sent me in circles. After calling four times, I finally got a person on the phone who said I must pay first to get the download. I told her I had paid in November 2017. She told me she cannot access the records and I had to provide more information. I insisted that she find the records, after about fifteen minutes she told me to log in to my account. I was required to provide the same information that I had given her. At 10:30 pm, after a few attempts and still not having the download, I logged off. Yesterday, I called TurboTax and requested a refund. I was told it would take 2-3 weeks before I can get my money. It took 1 click in November 2017 for them to take my money instantly.

I'm going to sue this organization and I urge other to join me in doing so - ConsumerAffairs won't allow me to provide to you my contact info but please ask them if they'll forward your participation. When starting to prepare my taxes for 2017 earlier this month I contacted Intuit-TurboTax. I agreed to their $149 charge while, at the same time, I asked them first in writing and then again when speaking to their live expert (via Skype) if there would be any further fees, charges, expenses - beyond the $149 - I was told NO.

I'm SUPER PISSED AT TURBOTAX!!! Somehow and some way my refund showed accepted on TurboTax and still nothing has been deposited. I did my taxes on Jan 26th. Approved the next day however IRS didn't start until January 28th. Now it's February 22nd and still nothing from state or federal!! I called the IRS and they told me somehow there was a credit added for $1200.00 that was a mistake and I never added that amount because I took a picture of my W2 so not sure how that happened. I paid an extra $90 so they can double check my return and they failed! My refund is now delayed an extra 4-6 weeks. They had to investigate and find it where that number came from. I'm so upset I really needed my taxes by this month. I relied on this service and paid $90 for nothing and still haven't gotten any money. This has been worst experience I've ever had!!! I will never do taxes again with TurboTax and anyone I know I will tell them not to use them ever.

Don't do business with this company. If you get refund on to your prepaid card take it out... My experience was I bought a product and returned it because it wasn't working and got my funds placed back on to my card and TurboTax prepaid or Green Dot froze my funds until I sent in documents proving why the funds were placed on account. When I got my tax refund I was missing 1,500 on the account. Ask they don't know where it's at and I'm not the only one. Look on TurboTax Facebook about many complaints about this... Never doing business with them again. Will be doing my taxes somewhere else next year.

I would recommend not using TurboTax, they advertise free filing service on TV and charge you for filing your taxes and they are crooks. They will tell you that you have an offset on your taxes and give you no more $450.00. I called DOR, Department of Treasury and the IRS, they both informed me that I have no Offset on my taxes. TurboTax partners (TPG) are crooks along with them, they are the one that receives your taxes and deposit them into your bank account. But they don't give you all of your taxes, they $400-$450 and keep the rest and just tell you that you have an offset on the rest of your remaining taxes. I will never use TurboTax ever again. I will file straight through the IRS for free for now on, even the IRS recommends me to do that for now on, starting next year. Even they said that they get calls all the time against TurboTax. So don't use TurboTax if you want your full refund. They are helping me get the rest of mine.

I’ve been filing my own taxes with TurboTax for a few years and has always been fast and easy. I was ok with paying roughly $40. This year however was an absolute joke. I initially only filed my Federal separately and authorized a deduction from my return and was going to be $39. I filed my state a week later and the amount of times it kept redirecting me to file using the “Deluxe“ service was ridiculous and unfortunately I must have clicked approval as I was charged the $39.99 Deluxe AS WELL AS $36.99 basic filing. I paid for my state filing via Apple Pay as I could not use a deduction option.

The exact same thing happened to me that happened to Sally from OR below, except I didn't catch it, and TurboTax submitted my return with incorrect 2016 income information. As a result, my returns got rejected, and I have to refile. My amended return now claims that instead of getting a return, I'm getting zero. When I tried to get help from TurboTax, the online help function claimed a specialist would call me in five minutes. This never happened.

Yeah, it says free... but at the beginning it says, "Hey, let us make your life easier by gathering your information from last year's return..." What they don't tell you is that it costs you $70!!! Scumbag money grabbers, they're not content getting their money from our government. They need to steal from us, too. Never AGAIN!

I paid my fees upfront for numerous of reasons. Well I shouldn’t have. This by far the worse and TT has my refund and has not released it on the DDD. Not to mention TurboTax never updated. I will not use them next year. You’ve lost a customer of years with this year slow and selfishness.

When filing taxes I opted for TurboTax Green Dot card. They mailed it and for some reason post office returned it. I called in to have remailed. Customer service rep said it'd be no problem to mail somewhere else so that's what I did and Then they blocked my account requiring me to send in photo ID after I followed her suggestion. And when you have a blocked account they reject the IRS direct deposit then you have to wait 2 weeks for a mailed check. Thanks Green Dot was quite the setup.

Was offered TurboTax visa card at the end of filing taxes. Promised 2 day sooner deposit and awesome service. Well card arrives. No deposit. No customer service person to talk to. Never have I had a prepaid card so awful.

The prompts several times asked for upgrade to 'max benefits' in such a way as to be misconstrued by consumer. I consider this a form of 'bait and switch'. I am questioning whether I trust my personal information with TurboTax anymore!

I have used TurboTax for almost 10 years now and have been alright with them even though in the past they have taken several updates to finally get their system to work properly. I have had the same tax situations for several years now. Suddenly for this year, to do the same thing that I have done in previous years, I get hit with an additional $128 in cost above the cost I already paid. According to their system, I had to upgrade or not be able to file with them. Very, very sad. Be prepared to be screwed by them if possible. A few years back they tried this and there was such a noise made they retracted. I thought I was saving money in using them but no more. If they can rip you off, they will.

Be very careful when using TurboTax. They advertise FREE. When you log in they ask some questions about your situation and depending on what you check they offer the "BEST" product for you and highlight it and dull out all others. At the bottom of each choice they pick for you which you will have to pay for, it says "Start for FREE".

TurboTax promised us a refunding over 500$. Everything was confirmed and ready to go. We had not heard from the company about our status only to find out we now owed 50. They made a mistake, they scammed us into paying for their service promising this money. SCAM!

Bad, Bad, Bad. I have filed with them for 8 years. Every year it is a hassle to access my past tax return. This year for 2017 it is the worst. Computer site says I did not file with Turbo. Yet my return is on their computers. Yet they cannot access it. I stored my just where they said and it does not work also. Samo, Samo each year. Junk.

This year I decided to get my refund on the Turbo Visa reloadable card. It said 5-10 business days. It's been almost a month and still haven't received my card. When I call I can't get past the automated menu, it just says I have the wrong info and kicks me off the call. If I do get a human on the phone I can't understand them. My refund is scheduled to be deposited in 2 days and I can't touch that money. I'm scared to order a new card and it'll be another month! I should have done my research before deciding on this card because I've found so many complaints from other people in the same situation - never receiving their card and the automated message saying their information is incorrect.

I have been using TurboTax to do my tax return. This year I paid TurboTax to transfer last years tax information and filed. When I got to the direct deposit it would not allow me to split the refund into two separate accounts without buying a savings bond. I should not be forced to buy a bond in order to put my refund into two separate accounts. Tried to get help, HA! Tried to get my money back since I'm obviously not going to file through them, can never get a human being. Will have to dispute it with my credit card. Terrible service, and can't believe they can try to force you to buy a savings bond!

For the past several years, I've been using TaxAct... inexpensive, easy to use and follow and it's done the job for me. I'd been paying for a Deluxe version all those years. This year I decided to try something different, and landed on TurboTax. This was due in part, to the fact that I'd been a member of Mint, an associated product of Intuit, an excellent one at that (also, because it was free). Shortly after logging in for the 1st time, I opted for the enhanced service: 24/7 Tax Return access, Specialist Support and Docs Storage. I found $19.99 to be a very fair price for these nice add-ons.

Previously I have used TurboTax and filed easily; this year the program directed me to sign up for their "Deluxe" filing because of some new info I had put into the system, that ended up being my mistake, and after discovering this I was unable to remove "Deluxe" filing (and pay $40.00 for a service I did not need or want) unless I completely cleared all the info I had just put in. After calling customer service, the woman I talked to said there is nothing she can do and I would have to erase my entire return and start over, that's the only option if you upgrade and change your mind or you upgrade by accident.

A TurboTax "customer expert" called me at 2:42 pm on February 18, 2018 to help review my tax information to confirm my current year tax liability was accurate. The TurboTax expert had difficulty spelling my last name (a 6 letter name). The next difficulty was getting my email address correct - even after telling her it was my first and last name@gmail.com.

I've been using this service for years now and have always paid for the deluxe. This year, I realized that my refund comes late every SINGLE year!!! And I pay for services!!! I paid them 80$ this year. However, the family that I referred to TurboTax use the free version and get their refund EARLY. And I can't get ahold of anyone to ask about why my funds are held up every year.

Paying for Premium product which saves all previous years' tax returns for me and incorporates info from those when doing current year returns. Alarmingly, Turbotax numbers this year (2018) for my 2016 return filed in 2017 are randomly different! They have my state tax amount I paid as different than what I actually filed and they calculated last year for that return. Also, they have Education credits as a different number now than what was actually filed and what they calculated last year. When I called to inquire, they blamed "Mr. Donald Trump" and "his tax reform". They said glitches are expected but not to worry; trust them; "all will be okay".

TT has always easily found the 1099's for both my IRA and personal investment accounts, with just the broker's name and account number. This year the personal account is OK, but entering the account number for the IRA (and the document ID) results in a "bad login". I have the 1099's but choose not to begin keying the info, since I paid Intuit to do it again this year. It appears that Intuit has no support and if you search for it, you'll most likely reach some sleazy character with a very heavy accent, like I experienced when seeking Malwarebytes support. That was a dangerous situation. It seems that TurboTax this year is mostly a big mess! Each year since 2004 until now I easily had my return completed and filed in less than 90 minutes. I am so disappointed in '18.

The disappointing decline in product performance rests on the continual delay of delivering one form within the product so that the return can't be e-filed. The 8606T Federal Form is available on the Federal Government website and no doubt through many other tax return preparation services but TurboTax has promised, yet failed to deliver it for a month. Every week there is a new change to the forms availability and it is still not here. I'm done waiting and I'm will find a new filing service next year. Intuit fails to be the best!

2017 tax return paid by credit card while waiting for TurboTax to get disaster form 1040 on their system, received an email saying forms ready, filed and received a return amount. Later, I received an email from them saying rejected internally. I was on the phone for 2.5 hours on a Saturday, they lied several times, said the IRS rejected it, then I asked to speak to a supervisor. Waited longer, she admitted it never went to the IRS. They tried to get me to file by mail instead with an amount on the return dropped for no apparent reason. The supervisor said she was going to transfer me over to the financial side of TurboTax to resolve the issue??? They transferred me by hanging up after waiting that long. I couldn’t file if I wanted to because of an internal issue with their software, they refused to refund my 40.00. Never again will I custom them. Done with them entirely. I also warned them about how they treat their customers. DO NOT USE. BUYER BEWARE!!!

I recently filed my taxes using TurboTax which I have used since 2014. I spent about 4 hours filling out the form, checking and rechecking the info. It then took me almost an hour to read through all of the information for finishing up & eFiling both Federal & State Tax. I used to mail the PA tax form but because of all of the identity crimes, I eFiled the last 2 years & spent the $19.95 which I thought were fees dictated by PA. TurboTax does not explain why there is a 19.95 charge and trying to reach them on the phone is futile.

Had to upgrade as I have a mortgage. When I filed, it pushed you to have the fee taken from your refund, yet they neglect to tell you that doing so will incur another $40 charge. So now my refund is nearly $100 less and for what? Very disappointing TurboTax. Previously loyal customer lost.

Four hours of wrangling. Two calls to customer service. Two different reps. 75% helpful. Partly due to having to enforce an awful policy. This company is trying to extort money to let you view your own returns. It's dirty. This is not the TurboTax I have used since the beginning of the millenia. They changed and are like so many other companies like NEAT who try to sell you one thing and then later on they try and charge you again and again and keep recharging you for it under the 'subscription' banner. "Here let me let you peek at your returns which I have kept safe for you but it's gonna cost you a huge upgrade or 30 dollars." Criminal. Date hostage. This is what drives your customers into the arms of another company.

I started an application for taxes with TurboTax Intuit and it asked me if I wanted the plus edition for 19.99 or the one for 39.99. So assuming I might need help I bought the 19.99 version. Not only did I not need to pay 19.99 it also prompted me to pay 39.99 for a processor fee. It said because I bought the 19.99 version and opted to have it taken out of my federal refund, my only option was to pay a processor fee or do it by mail. So much for free! I should have cancelled the whole thing and started over elsewhere. But by then it was already a long and tedious process. I am chalking up to experience and writing this to help someone avoid paying 60.00 more than they need to.

I'll get right to the point: the software is good and easy to use, but the pricing is extremely misleading. I'm a 25 year old Software Engineer who has seen his fair share of misleading marketing for software, but TurboTax takes the cake. This is the second and last year that I have been duped by them. Spent the time to fill out my taxes, only to get to the very end to find all these surprise fees just to file one extra form. I filed with Credit Karma Tax (for free) and received the exact same tax refund as I would have with TurboTax. They were very upfront about which forms they supported and which they did not.

My experience with the actual service (filling out/submitting taxes) is positive. The payments page is deceptive. Filing Federal taxes is supposed to be free, you only pay for state. When you get to the payments page they offer you 2 choices, Deluxe and an enhanced service which costs even more. The page is setup to look like you must accept one. Thinking Deluxe (cheapest option) is the basic one I choose that, only to be billed for both State and Federal.

I have used taxslayer.com for three years and was persuaded to try TurboTax. I was so upset when I got done, I will never use them again. They said it was free and after too many questions, and verifications, and the system shutting down every 20 minutes, they said I had to pay after all that in order to file. I am so disappointed, and will never recommend them again. And, I actually got $600.00 less, making the same money I made for the last 4 years.

I have used TurboTax for years. Never had a problem until now. IRS said they didn't send my complete file for the year 2015. Now they want me to upgrade to plus package to see my information to send it to the IRS. I call now they can't find my file. And it's never free like they advertise it to be. I paid $79.99 for audit protection and now they say I don't have it. SCAM.

Very misleading that you can file for $0. You are charged at the end of the return, ok that's fine but they charged me for the higher amount which I did not authorize. Easy is not always better. Thought I could save some money. Will continue to file on my own. They do not deserve one star but I have to put one star.

TurboTax added a $39.99 extra fee to deduct their fee from the tax return and mislead their customers because they dont explain the fee. They charge another 39.99$ fee to e file the state taxes, and it is impossible to remove this extra fee.

First of all if you're not a low wage earner or file a very simple return filing will not be free. Anything out of the ordinary you will have to upgrade. I only wanted to file my federal return but somehow I must have pushed the wrong key and was made to file state taxes also which cost more money. I could not back out of it. I tried to contact someone about this and it was a waste of time. This happened last year. I will never be scammed again by this company.

I've used TurboTax for a number of years, but this year will be my last. I guess I could live with my simple interest income triggering another form and thus negating the free part of the filing. And I do like the ease with which I was able to input information, automatically in most cases. Here's where the stars began to fade. I wanted to pay for the filings out of my refund, but it was not made clear at all that there was a fairly substantial fee for doing so.

Okay so I have been using TurboTax for the last 8 years. I have just overlooked their charges that are really ridiculous anyway. Due to some unfortunate circumstances, we were eligible for the Freedom Edition. That means, that we qualified for free filing... Everything was fine. I sat and spent hours going through my tax forms making sure I had everything and double-checking all entries. At the very end when I clicked on get ready to file, they had a plus benefits charge of $29.99. Well, the problem is, there is absolutely no way to remove it... So, they suggest to go back and delete all the information you entered and start over! First of all, I did that... It was still there! There's absolutely no way to remove it and so I just got suckered into pain $30 and, if you want to just have the $30 taken out of your refund, they charge you another 39.99!

I am very pleased with TurboTax as I just used it to file my taxes today. Very smooth process with appropriate questions asked. Was able to get tax credits from the feds and state for solar panels we had installed this last year, something that TaxACT could not do as they didn't have the "current forms". Was able to finish in about 1.5 hours with no stress. I used the deluxe version as I itemize and it was quick and easy. TaxACT, on the other hand, was clunky to use and very stressful, as forms were either not there or hard to access. TurboTax was simply a wonderful experience for a modest fee of $71. TaxACT was asking for over $80 for a much less impressive product that is now way overpriced and underperforms. Thank you TurboTax!

I submitted my taxes online and had an issue with TurboTax not notifying me that they need to prove my identity. When I could see my returns were not progressing like in prior years it took me 6 hours, 8 different phone representatives, 3 that hung up on me and in the end no one that would admit the software had an issue and my return were sitting in limbo. At one point I had a representative say I was threatening her because I asked to speak to her superior. She said she didn’t have one.

Helping my college student daughter to file her return. Everywhere you look are the words FREE. She has wages, tips and interest from a savings account. That is it, nothing crazy or complicated. Her total refund was to be $40. Turbo Tax comes in at very end after we spend 1 hour entering information and says because she gets tips this is a "complicated" return and we can only file with the Deluxe Version at a cost of $39, wiping out the entire return for a 19 year old. WHAT A SCAM. Tips make this complicated. Intuit and Turbo Tax should be ashamed of their advertising and this blatant bait and switch. Moving on to another service and certainly will tell my story to friends and neighbors. Nice marketing job Intuit.

As I began entering my information in TurboTax to file my Federal Return, my free filing started to accumulate fees. I am single with no children and do not own a home. By the time I finished my fees exceeded $85. The problem is that my return was rejected and I am not filed. TurboTax will not refund my fees.

I have a suggestion to enhance the TurboTax product. I believe that they should allow for touchscreen scrolling. I have found absolutely no way to pass on my feedback. I posted a question on their website regarding this, and all their agent did was tell me how to sign in to TurboTax questions and pay for support. I'm not looking for support.

Wouldn't take credit card number or mailing choice. It would take their put for deducting charges from return. I worked on return for 10 days and became very frustrated. Will never use again!!! I also can't print my return.

They claim that their service is $0 and absolutely free but it never is and the price to file seems to be going up every year. They bombard you with charges at the very end of your filing. I paid $114 to file my federal taxes and taxes from two states. Absolutely ridiculous.

This year, TurboTax teamed up with Green Dot Bank. I've been given the run around about where my refund is, After receiving a Turbo Visa, Being told money would be in my account in 1 to 2 days on Feb 2nd, no funds, after being charged $70. Bank tells me they sent wrong card and several cards would be mailed within 16 days and another representative says call IRS. Finally after Feb 6th they tell me bank refused me and a check should be mailed in 10 days, Still waiting!!!! After paying $70 to get quick refund [not,] I should get a refund on charges but as of Feb 6th I've got neither. I will no longer trust Turbo Tax for filing, And I don't suggest using this tax service unless you want delays and the run around by third-party Green Dot services.

I've been using TurboTax for years. I always file taxes for three people every year. This year while doing the first one... my own. Each time I get to the last page where you select how you want to file your taxes direct deposit, TurboTax prepaid card, paper check etc. I've tried them all. Even tried two different direct deposit accounts. Still it won't move forward. It stays on the last screen. I thought it may have been information entered in incorrectly. Which is why I tried the prepaid card and then another direct deposit acct. I confirmed all the numbers and still it's not allowing me to complete the filing process. I'm at the last step. So when I call or try to speak to someone they want me to upgrade. Why it's your product. It's not saying I have any errors on my taxes. So why isn't it moving to the last steps.

I was filing a simple return. No kids, not married and one W2 should be free according to the website and advertisements but when filing I had insurance all year and an HSA account. Because of that I had to pay for the deluxe not the premium but the deluxe which is two steps up from the free option as well as it did not tell me until after I was all done inputting information and answering questions so I have to pay their outrageous price for both federal and state or start all over and go elsewhere. Not to mention if you do agree to pay $39.99 for federal and $36.99 and you select to use your refund to pay there is no place it says that it is $39.99 to pay out of your refund until after you agree to pay for the service out of your refund so you can not cancel and go back or go elsewhere so now your free return is $120.00 with no audit support or ability to speak to a real person.

I started on them for free but finished being charged so I chose the $39.00 option. Instead I was charged almost $270.00! I didn’t file but called customer service and they were nice but slow. When I explained that they would make my rent bounce, they agreed to refund (I don’t know exact amount) and it would be 5 days to weeks! I called my bank but since I put in the card number they can only open a dispute. Also, if you choose pay with refund they do not give an exact number they plan to keep! I plan to call again because l got an email that said case closed without distribution amount or dates or any reference to a return of overcharge. I don’t think the IRS should keep them on the go to list!