Intuit TurboTax Reviews

I have used Intuit Turbo Tax for several years now. On an average year I help 10 family members complete their taxes and I find turbo tax the most non-complex and free way to complete them in a timely manner.

I have included TurboTax over 10 past years, and their specified software is sometimes partially confusing. But when reaching them over the telephone, the representatives were very comfortable and almost precise depending upon the specified steps for causing problems when reaching them.

I nearly lost tens of thousands of dollars because of a TurboTax bug. Long story short, I trade stocks on margin and so have margin interest. For whatever reason, TurboTax did not let me take credit for this interest; that is, it should subtract from my capital gains. I had to enter the interest amount manually on the appropriate line. I sent them feedback, but received no response. Nothing. No apology, and no indication that they would fix it.

Works well. I have used it for 3 years. It takes some time to load initially but once loaded it works well. Audit checks are very helpful in pinpointing errors. E-filing and status checking is very simple.

I had a problem with Home and Business not accessing the State part of the tax and was so frustrated. I finally called and the rep. on the phone was absolutely fantastic - she had to download a whole new program and then patiently walked me thru every step until I clicked on my state and everything OK. On the phone for probably an hour.

This is a thorough, easy to use site that gets the job done!! It is a simple clear page by page process and they are able to upload my w-2 forms and use info from last year. I did my return and had it submitted within 45 minutes.

Depending on the version of software you order, Turbo Tax can be expensive. However, it is good. Intuit updates the software constantly to reflect last minute IRS changes. And you can file both your Federal and state returns electronically.

I filed my 2019 taxes with the online TurboTax software then 6 weeks after e-filing I received a bill from TurboTax for 190.00! I haven't even received my promised refund check from the IRS. I believe TurboTax incorrectly processed my tax return which is causing my refund check to be missing and delayed and they want to charge me for it. I will tell all of my friends and the people within my community to never use TurboTax.

I'm trying to call you guys to ask a few simple questions but I keep getting out on hold for over 40 minutes. Each time I get to the 40 minute mark the machine hangs up on me. This has happened 4 times now!! How in the ** am I supposed to get my return done if you people can't talk to your customers about their inquiries!?!?

I have a somewhat unique situation with small business, rental property, retired and receiving money from investments (72 yrs age). Turbo Tax for close to 10 years had met my needs completely, professionally and personal assistance. I will not consider any other means of filing my taxes. Couldn’t be happier, and will not consider anyone else. Also I file federal and in two states flawlessly. They're the BEST!

Amazingly easy this year. I needed help just once and the CPA was great. I don't like the way prices are scaled and the way they play on your fears of being audited to "nickel and dime you to death". No mention of where I could deduct what I paid last year, but there is no viable alternative.

Very intuitive..easy to use....any questions..answered right away...been using them for the last ten years....I tried private companies, other online company....The Best so far..I have tried competitors...Turbo Tax has been the BEST!!!!

As people are finding out free isn't free. If you have unemployment it's not free. $80.00 and still messed up my Fed return. Glitch in system.. Only reason I found this out was that I looked on IRS site and it was longer than 21 days. It was still being processed. TurboTax didn't include my ACA information.

I usually would go to a free service through a site set up by AARP or somebody similar, but due to the corona virus they were shut down. I have pretty simple taxes and thought I would go thru TurboTax - cost $110!???

Paid for Premium Plus expecting high level of Tax Support when needed. I typed a question and clicked on Live Chat. Instructed to use this number: 1-800-624-9006. When I called this number, I was greeted with "You need a Medical Alert device", and they proceeded to sell this item despite saying I needed tax advice. Poor to say the least, and disappointed in TurboTax. I called number again, selected O for Operator and finally spoke to a tax person.

I've successfully filed my federal income taxes using TurboTax for many years. This year, my return kept getting rejected because "my spouse's AGI was incorrect"... Except it wasn't. TurboTax support kept saying, "Awww too bad, you have to snail mail it in." TT seems to be transmitting the wrong info if you are married filing joint and your spouse died in 2019. I decided to try one of the free online programs, and after entering exactly the same data my return was accepted right away!

I have been using TurboTax for five years however this year something was a miss. I’m not sure if they changed the program or what. I had to keep going back to change things I already submitted. Anyways so I got to the end and the program never asks for my 1095 A which is from the healthcare marketplace. I thought it was weird but nothing changed from the previous year so I assumed TurboTax had it saved. After waiting 21 days I got a letter from the IRS that I never submitted the 1095 A and now I have to fill out a 8962 and wait 6-8 weeks longer. I’m convinced it’s a scam. Delay tactics. I know 5 other people that used TurboTax that are going through the same thing. I will Never use TurboTax again.

I have the easiest taxes to do in about 15 years. I chose TurboTax free. As I progressed with the entry of my two (2) forms, PA W2, PA UC 1099G, I was pushed up to a paid version. Accepted. I spent over an hour trying to complete my taxes for submission. There were errors I could not figure how to work through. I ended up paying for Deluxe so I could get a tax "expert" on chat. My free quickly became $187.25. She could see my screen. We spent over two (2) hours attempting to resolve to no avail. She (Naomi) spent time with "Tech support" persons for some time as well, to no avail. Sending the diag file showed no errors. The issue seems to be faulty software.

I had a good experience filing my 2017 & 2018 taxes. However, this year has been awful. They didn't have all of the forms. Also, I paid the fees straight from my bank account to save money, but I didn't actually file. They charge extra if you have the fees taken out of the federal return. I decided I would file with another company. So I figured I could get a refund for the fees I had already paid to Turbotax. Nope! They said I only could get a refund if I used the software & not the website. That is extortion. I am out of $138. Don't file with Turbotax.

I've used TurboTax for many years. Last year I had to file an amended return. They claimed I was due a refund and instead, I owed $2000 with $300 in penalties. (Rounded figures) One of Theresa CPAs checked my figures and told me they were correct. I was then told I needed to go to the state and have THEM, at my time and expense, find the error. Given that my numbers were correct, it would seem that the error was with Intuit's product. This year, for 2019, I gave up. The questions they asked about the countries and values for foreign investments are out of my realm. If I import the documents, why can't they glean the answers as well or better than I? There were also a couple of continuous loops that were frustrating. I guess I'm just getting older.

I have been filing my taxes with Turbo Tax for a few years. In the last three years, I have been making under $36,000. I should have been qualified for the free edition but every single time I was charged for the upgrade. I called to ask why I was charged this year and to get a refund if possible. They said it was not possible because I already chose and paid for the Deluxe option. They said I needed the Deluxe version because the forms I was submitting required it and that every year new forms arose that required them to charge extra or change their fees. The representative said they did not charge for filing but for the "preparation." I mentioned that it didn't matter.

I work in VA but live in NC and my husband works in NC and TurboTax charged a huge fee for all this plus a few for direct deposit. They never mention the form 8965 for the healthcare.gov crap so I had to wait and get a notice from the IRS and fill this out myself! So if I paid TurboTax so dang much why couldn't they have done this form for me with the whole process!!! They even asked me stuff about the prior year, why I have no idea! And to top it off with all their fees and now I owe instead of a refund. Hate TurboTax and will not use it again and wouldn't recommend to anyone at all. It sucks!!

I've been using TurboTax for several years now and have always had quite a favorable experience. They have designed the program very nicely and always have helpful hints. If you only use the free version you can file worry and hassle-free. Had it been that experience alone I would have given 5 stars. Upgrading: the money trap: You must READ READ READ especially when upgrading! I was told I needed an upgrade to finish my taxes and it listed the upgrade price as only $40 (the "early bird" discount). There is fine print beneath that reads "state additional".

Last year was my first time filing for myself. TurboTax convinced me I would be paying $40 for its service, but at the end of filing I was hit with a $145 bill. Meanwhile with my income I could have filed entirely for free with practically any other IRS-partnered program. TurboTax's free filing program is $36k or less, and they won't tell you you're over that until you've filled everything out already. After using a competitor completely free this year and received my entire refund, I feel swindled by TurboTax. I'm at an age where I don't know very much about this system and every penny counts. It's unethical for TurboTax to be treating customers like this when it's the go-to name for tax returns.

I have used TurboTax for a long time because Intuit does do a very good job of boiling everything down for you so you can do your taxes yourself. I paid $40 for Federal and $40 for State this year, which is a good deal just to get taxes done, and I know that many people would say, "Man, I wish that was all it cost me to do taxes for a year." My major complaint this year is that it really seemed that every other screen was trying to up-sell me. It felt like each and every time I clicked on something, Intuit was trying to sell me something and that gets tiresome. I can deal with a few of those, but my request is that they dial it back. Other than that, I find the product to be wonderful.

I prepared my taxes using the tax free program using the basic form with no deductions but when I completed my return the program stated it wasn't free and would cost $80.00. Then it asked if I wanted to pay using my refund, without stating there was a charge. I said yes and it processed everything and at the end charged me an additional $120. service fee for using my refund to pay their $80.00. This is BS as I would have paid the $80.00 upfront if I would have been told upfront of a service fee if I used the refund. Also there is no circumstance that they will not charge you to do the taxes. I like TurboTax but don't like being lied to about no fee and not informing me upfront of additional service fees.

I have filed with TurboTax for 3 years. Had no issues until this year. The software is buggy. Kept giving me errors that boxes were unchecked. But what one should really know is they hired a third party bank called TPG Santa Barbara to receive your refund BEFORE it direct deposits to your personal bank account. TPG gets paid first, then they send it to you. In my case, I elected direct deposit. When IRS released my refund, it went to TPG first, they held it for 2 days, took out the fees, and claimed they sent it back to IRS. IRS can’t verify this until after 21 days of the date the return was accepted. So I haven’t any clue were my refund is, but it’s definitely not in my bank account. This company is a scam. And if you try to contact the TPG Santa Barbara bank, good luck. You will get no live person, all prompts. Turbo tax customer representatives won’t help you either. Please stay away from turbo tax!

We're unhappy with the changes in TurboTax over the past couple of years. We've been using it for over a decade and have noticed that it's gotten more expensive and requires more work. This year, there were a lot of places where we had to check and manually input information - the program either couldn't import the forms or hadn't downloaded it from the attached accounts correctly or imported it from last year. We thought it would be easier and allow us to compare vs. previous years, but TurboTax has become less user-friendly and less useful. Bottom line: more expensive and more work. We will look for other programs next year.

I have used downloaded Turbotax products for filing S corp and 1040 returns for many years. In past years, if I tried to change an entry in a form and the entry was transferred from a previous entry on another form, a message would ask if I wanted to go the source form to change my entry. This year, in many instances, I have tried to change an entry on a form, no link to the source of the entry appears, and I just cannot make the change unless I spend significant time searching for the source of the entry or override the entry (and Turbotax will not let you e-file a return containing any overrides). This wasted a lot of my time searching for the source of the entry and was a significant decline in the quality of Turbotax Premier.

I have used Turbo Tax for years and it has been a breeze but this year, my husband and I decided to use the Visa Debit Card and it has been a mess. Per the IRS, the money was sent to the account provided to us through Turbo Tax and we still have not received our money. Turbo's website says they don't have any information and their customer service is not reachable. IRS can't do anything until after March 2. Never had this problem until we decided to use the Turbo Visa Debit Card. This is so crazy!! If I would have used my personal checking account, I would have received the funds 2 days early. Never again will we use this service. A HOT MESS!!!

I used the TurboTax home and business for several years and had no problem. Four weeks ago, I file taxes with two states, California and Wisconsin. When I noticed the error messages: saying some pages are not approved for filing, I called the help. Wasted an hour until she fixed it that I could continue filing my taxes. Make it short. I got my $6500 refunds from the federal, $1818 from California, and I was expecting $2967 from Wisconsin, but I only received $724.

I used TurboTax for the first time this year. Liked the convenience of being able to do my taxes from home but I believe that they are using an outside company now. Supposedly a CPA reviewed my tax paperwork before it was submitted, but there was an error on my state taxes. I received a letter from the IRS to fix it, finally got a refund of less than TurboTax had determined. Also I called the IRS today about my federal return. My paperwork is in the error dept. They are going to fix my return before I get a refund. Don't know what my refund will be now. Not sure that I will use them again. Not sure that I will use them again next year.

I have filed my taxes with TurboTax for 5 years and I haven't had any problems until now. Apparently turbotax has hired a third party company and they hold your money for 1-2 days so they can get their money and then they release it to you. Is this even legal? I won't be using turbotax ever again!!

USE TURBOTAX AT YOUR OWN RISK!4 I've been using TurboTax for many years (since 1995), and have had no problems. However, this year I find it very buggy and it has an error which I think might cause my return to be REJECTED. Start with the bugs: On a summary page, it says I had paid $808 in taxes from W2's, when in fact I had only paid $104. I have no idea where TurboTax got the 808 dollars from. I spent a lot of time going back through the questions and input to make sure I hadn't incorrectly entered anything. I hadn't. Unfortunately, TurboTax won't let you preview the actual IRS forms it is filling out until you pay for the program. In prior versions, you were allowed to preview the forms to see what was actually going in the forms, which was a great way to check for accuracy. Now you can't look at the forms until you pay for the program. At the end, TurboTax only entered $104, but it cost me time and aggravation to verify.

Filed taxes in late Jan. Had no option to have refund deposited into my bank account. Had to get prepaid card. I never received the card! My money was deposited on Tuesday. They said they are expediting me the card for 15 dollars. Still no tracking number. Sure took the fee though! I am completely disgusted. If I don't have card by Friday I filing an official complaint to consumer affairs and Irs! Never ever again!

Tax return held-up 8 weeks due to form error. Filed my taxes using TurboTax. When I tried to submit, Turbotax stopped me and said a specific form wasn't available until 1/29/2020. On 1/29/2020, I went in and attempted to submit my taxes again. This time it allowed me to submit, which lead me to believe the form was updated and available on the date they specified it would be.

I have been using Turbotax for a while and swallowed the ever increasing costs. However, after this tax season, I am never coming back. I plugged in all the information. paid the insane bill, got confirmation.... only to receive a letter yesterday from the IRS saying that my return was rejected. Why? Apparently, Turbotax forgot to program in the very routine Form 8962 this year. Now, massive number of customers now have to fill out that form and mail it in missing paperwork and hopefully get my money 6 to 8 weeks late due to their absurd incompetence.

The TurboTax Visa Debit Card is the worst card. They randomly take a few dollars off my card. There is not a proper Customer Support number. I was on hold 45 minutes before I hung up to dispute their extra charges and no one answered.

I have filed taxes TurboTax 2020. I asked for my taxes to go tubo tax card, never received any card. Contacted customer service 1-888-285-4169, there no live person ask for card, that never received. Went to their app to request card. Also couldn't customer service. This Tubo Tax Intuit scam, don't do any business with them. Still haven't received my card. Been more 20 days. COULDN'T GET MY CARD. BAD CUSTOMER SERVICE. INTUIT TUBO TAX. Also when contact customer service 18882854169 ask for card number, never received couldn't get customer service request my card. Please be cautions when filing taxes tubo tax.

Bought the desktop version Deluxe for 2019 taxes. The IRS has updated form 5695 and TurboTax hasn't. The auto attendant claims I am using the free version and need to pay $30 to get help. They have chat or email submission for help without the additional payment. I can go to a tax preparer and get my taxes done for less than what they want. Turbo Tax, which I have used before, is no longer even in the running for "good deal" product.

I have been a TurboTax user for 20+ years, no more. This year I twice tried to E File (after passing internal Audit). Both times TurboTax requested payments for (2 state filings more on this later) and I paid. Then TurboTax audited my return again and found errors it asked me to fix, which I did. Next TurboTax audited my return and said I did not fix, this loop caused me to paper file. I have left messages twice with TurboTax help and received no TurboTax response. I have reported this fraud to my State Attorney General and credit card company. Until this year, TurboTax gave one free state E File return, now it makes you pay. Last time. BYE BYE!

Tried filing my taxes here. I get all the way to the end, and boom, I have to pay $120 in fees. It charged me for filing state taxes, and because I filed a 1099 I was required to buy their “premium” service. What a dishonest slimy company.

I have been purchasing TurboTax Deluxe for years, and for years the Deluxe version included one free state download. This year they changed it but the labels are significantly smaller and of course does not highlight the fact that it does not include the state download which costs $40 more. This year they introduced a Premier version that include the free state download. Intuit should have labeled their Deluxe version properly to avoid people needing to buy two products instead of one and alas, the second one at regular price. For my part, Intuit can forget about my money; I will not buy their tax product ever again.

I have loved the convenience and ease of doing my own taxes with TurboTax over the past 5+ years. However, I grew to realize that, with my complicated tax situation, rental properties and owning my own business, there were important things TurboTax was missing or failing to guide me on, which led to $10,000 of tax overpayment over the course of 2 years. I ended up going to an accountant who amended the returns and got me $10,000 of refunds. I think it is great for people with simple, straightforward tax situations. For anything remotely complicated, go to a human accountant and save yourself a lot of trouble later.

I've used TurboTax for about 10 years now. While filing for my 2019 taxes I realized there was an issue with the filing for 2018 (had filed in 3 states and just needed to make a small adjustment-nothing too complicated). In order to amend my taxes, according to Intuit, I need Microsoft. Inconvenient but no problem. I partitioned the mac to download the Microsoft application.

I've used Turbotax for years. This year had major issues. Entered income and after several entries of 1099 r statements, the tax refund went from about $4000 to 325,000 OWED (more than my taxable income). Reviewed my income and all was right, so deleted the latest income that may have caused the issue (non-taxable 401K distribution to an IRA (g was checked). When re-entered, refund changed from owed to 3.2+million in a refund. How crazy it that!!!

I've used TurboTax Freedom Edition for over 4 yrs. I use it for myself personally and I use it to help the priests and religious file their taxes. The 1st year I used it, it was a breeze. No problems filing for anyone (5 filers total). The 2nd year I used it, (5 filers total) the TurboTax program had a glitch in the calculation of the priests' housing allowance. It took several hours of being punted from one "expert" to another before they were able to see where the calculation problem was and help me to fix it. But it was fixed. The 3rd year I used it, no problem what-so-ever (5 filers total).

In general, Turbotax is very easy to use, great UI and free (at least it was). I had 3 W2 forms and a couple of 1099. Seems pretty simple, but this year TT wanted me to upgrade to Deluxe version for 80$. I was able to file my tax via Credit Karma with the same refund, but for free.

I have been using TurboTax for seven years. This year my tax returns were not accepted by state or federal because the AGI from last year was not correct. The information is correct since I did my taxes with them last year. So now I have to mail my return and there is nobody to discuss this with unless I want to pay more. I'm never using TurboTax again.

I have been using TurboTax for almost 10 years now. First of all it has never been free. Second of all I was charged an additional $10.00 fee this year that wasn't included in the $230. fees that I agreed to. They said my bank charged me the $10.00. I called my bank. They advised they had never charged me $10.00 so It looks like turbotax is becoming a little scammy. I will for sure be using a different method for filing my taxes next year.

I filed my tax by using CD/Download 10 days ago, and yesterday I received my returns. I found out that my federal return was deducted $61.23 by TurboTax, because I chose using my refund to pay for the E-filing fee! This is ridiculous to me, because when I went through all the steps to the end, it only showed that if I would like to choose e-filing my state tax, there will be $19.99 charge. And then I saw there were two options, one was for paying with credit/debit card, and the other one was for direct deducting from the returns. When I clicked on the credit card option, the price jumped up to $24.99! So I was like: Oh, it must be cheaper if I choose direct deducting from the returns then. And then I picked the second option! I didn't see the price changed to $61.23! So I thought it should be $19.99 just like what it said at the first place!

Turbo Tax forwarded my federal taxes without a problem. I did pay the $19.99 fee (plus tax) to have them also submit my state taxes. However after I paid the fee, the program kept telling me to update the Turbo Tax program. I had to update their program before my state taxes would be submitted. I am NOT a computer guy, but after several tries to update the program, I gave up. Went to the post office and mailed the forms. Obviously if I knew there were problems with their program, I would not have purchase the extra service. Not only frustrated, but I am Out The $$$. I will never do that again, and I should have been alerted of this situation before I bought into this service. BEWARE FOLKS!

I have been a customer of TurboTax online edition for years, but no longer. I couldn't transmit my federal or Michigan taxes. I called more than once and talked to staff, that I felt I knew more than they did. I found a solution for federal by looking in the turbo tax community. Still unable to send Michigan, so will mail it in. Turbo tax charged me 19.99 to e-file my state tax and will not refund me. I was charged for a service that I did not receive. NEVER AGAIN!!!!

I’ve used H&R Block for about 15 years and watched their rates increase. I decided to try TurboTax since the advertising stated it’s free and intuitive. It was pretty easy to navigate, but I notice the payment options kept popping up throughout the process. By the end it had charged me $120 and I never checked any of those boxes. I was super pissed and called turbotax to dispute the payment. It’s still pending. I would honestly say turbotax is a scam and there should be a class action lawsuit with the hidden fees. I will never use it again.

I chose to file with TurboTax because of positive reviews, but I will never use them again. I filed my 2019 taxes through their online service (about $150), and received a prompt that my federal and state returns had been accepted in January 2020, and that my tax refund would be issued in ~21 days. 4 weeks later, I received a letter from the IRS with requests for forms that were missing from my return. The letter said that once received, they would issue my return within an additional 6-8 weeks. I was eligible to do my taxes for free but wanted to avoid this kind of scare. When I reached out to turbo tax, they were impossible to contact via phone and were short and unhelpful (gave me the runaround and then just cut me off), through their "chat with an expert" option. Total rip off. Go somewhere else.

I've been filing with Turbo Tax for years now. 2020 has been so hard for me single senior who has hardly nothing even to eat. I'm waiting for my taxes like it's a donation when I earned that money many days at work, overnight shift, being made fun of at work and enduring stress. Every check I paid into my taxes but no answer yet on when my earn money will get back to my account bars disappears and now just still since 27 said we are processing and turbo has a bar still up half way but gave me the 17. I'm broke. I'm almost homeless. I'm tired turbo. You don't want to go to hell do the right thing.

This company every year has taken more and more from me the more and more I have used them. This year will DEFINITELY be the final year of using this service, when I used it for 6 years now! It told me I had to use the premium upgrade to file my cryptocurrency transactions which I figured would be fair. It charged 70 as stated, and apparently it cost 40 to file state taxes when it originally stated it would be free with federal. I couldn't opt out of doing my state taxes, and didn't give me an approval on the additional 40 dollars, just put it as a charge.

I submitted for account recovery a week ago and after no resolution I called to find out the ticket was half-completed and closed. I was instructed to fill out the form again and resubmit, then call back after a few days. I called today and was hung up on while on hold. The answering system then refused to connect me to an agent and hung up on me. This company clearly does not value their clients and I will be taking my business elsewhere.

The customer service to Turbo Tax is no help at all. They told me I need me I need to sign a form. Mind you they never sent me the form. Told me they emailed me the form and I still never got it. I will never file with turbo tax again. They give you the runaround. I had to call them the twice cause they couldn't transfer a call. They said I would receive my taxes the 5th of Feb. It is now the 17th and still nothing. I would not recommend turbo tax to anyone filing taxes unless you wanna get the runaround. You ask them a question and they don't know the answer. You're a tax company for hell sake. How do you not know the answer to a tax question.

1-Don't use Turbo Tax if you intend to file for the Foreign Earned Income Exclusion (FEIE). Their system has lots of glitches if you try to use this for FEIE. I would not recommend it. The system kept telling me I hadn't started the section even though I had fully completed it. It also repeatedly entered incorrect information on my Form 2555 for the FEIE. I had to contact more than 6 representatives to deal with one data entry point. They each gave contradictory responses of what they could see on the form (which you can't see until you pay them.) Turbo Tax also doesn't seem to know how to account for the FEIE Bona fide resident test.

I tried to renew my registration online & It somehow took $108.55 FIVE times!! However all transactions were only in my pending folder & I had to go to the DMV & pay in person. When I called the card they told me 10days.. Well it's been 18 days & nothing!!! I am now being told it will be March before my pending transactions are FINALLY CLEARED!! What your card company is doing is illegal!! 7-10days is protocol - not 40days!! SMH. NEVER AGAIN!! REPORTING THIS COMPANY TO THE IRS!

I have been filing with Turbotax for over 6 years and have always been pleased. I decided to try the advance and was approved for $500. OK thanks. I never received my card. I called Visa and they insisted to send me another and I still have yet to receive the card. They disabled the virtual card when sending a new one. Now my refund is sitting there and I have no access to it. I don't know what to do now. This is horrible. You can't talk to Turbo tax about the account and the card. People are all outsourced reading from a script. I will never again use this card. Thinking about switching to another software altogether.

Turbo Tax has been my go-to, but since I moved I realized the intuitiveness is only based on previous tax years (in a different State). I had a tax bill of of over $5000 when in reality it was $20, (because turbo tax did not use the common State deductions (but asked about the license registration fees). The addition was incorrect, and the taxable amount of Social Security did not make sense. My return looked like a child did it. Unfortunately, I sent it without reviewing it (stupid, I know). I sent amended returns the next day - overnight mail. Turbo Tax refuses to refund the fee.

Never again. This card is great for people who don't have a bank account but to force people have that as an only option is ridiculous and leaves room for error. I've been using Turbotax for like 17 years and I'm seriously reconsidering. Considering other options. Epic fail.

I received a prepaid card that I can’t even activate. Every time I try to activate it say “we are experiencing technical problems”. This have been going on for 2 weeks. I called customer service and they said I need to contact JP Morgan bank and that’s all she could tell me.

I used to love filing with this company. However, the last few years have been so frustrating. I've stayed with them because they have my data but next year I'm changing. Why? 1. You CAN'T file for free. Very few people qualify for this. 2. After you have already input tons of info/spent time you are FORCED TO UPGRADE and pay $. 3. Can't E-File unless you do PREMIUM. It ends up being so expensive and frustrating. I will be giving H&R Block my business next year.

I had two major problems with Turbo Tax this year. The first concerns form 2210 which is used to calculate an underpayment penalty. The required input from Turbo Tax to fill out this form was difficult to understand. It kept taking me directly to this tax form with requests like - fill out line 10B, fill out line 15. I had no idea what I was doing. Since I put in so much time and effort doing my taxes this year, I just deleted this form and had turbo Tax allocate my earnings and withholding evenly through out the year (and bite the bullet) and just pay a tax penalty despite over withholding through out the year.

Should have been able to file for free. Then told I must upgrade ($40) for my federal taxes to file. Then when it's time to pay, charge is now $120 and I cannot go back and change it. Customer service said they can't help. I'll never use TurboTax again.

This was my first and last time using TurboTax. I was charged $257 to e-file standard,$120 to prepare and $137 to deduct the fee from the refund. After I filed I realized there was suppose to be an average fee of $37 for deducting the fee. I contacted them and was told the fees differ. Out of $1215 I will receive $934 and it will not be within 21 days but 6 wks. I could have gone to my local bank and filed for free and mailed the return had I known it would take 4-6 wks anyway. Totally disappointed and will never ever use them again.

TurboTax free filing is a scam. You put in all your info and then they tell you to UPGRADE and pay the fee. And, of course, they don't save all your docs unless you pay. This is the second year I have been duped. It's my own fault. Never again.

I used Turbotax free online to do my taxes last year- and everything went great. My cost was zero as promised. I looked forward to using it again this year and doing my taxes for free. My financial situation was unchanged from 2018 to 2019. When I got to the end of the return process with Turbotax THIS year however, the program said I was REQUIRED to upgrade to Turbotax paid version for $40 to continue. Couldn't complete my returns unless I paid. I was supposed to get back over $900, so I relented and foolishly upgraded. The next thing I saw was Turbotax saying "put your wallet away, we'll take our fee (singular- one fee) directly out of your federal return). I didn't see the harm, safer than entering my credit card info online- so I agreed.

Let me start from the beginning, I filed my taxes and decided to do the little advancement. I got temp card and got a Uhaul to complete my move. They did a $99.96 hold on my card after doing a hold for the actual truck itself. Well, after returning the truck, the hold for the actual purchase came out, which was fine. But it has been almost 2 weeks and the $99 charge that was held AFTER I returned the truck has not dropped off. When calling customer service, they tell me it can take until APRIL 7TH, for the pending transaction to finally post. My return will be in before the other transaction posted. This has put my in a huge bind as I am left with nothing after my move. The rep was very rude. I rather put my funds on a Walmart card before dealing with these people again. In the fine print, it said the pending transaction should post AFTER items were returned. DON'T DO IT!! Better yet, don't rent a car or anything using this card!

Unfortunately, I used this software for many years and came to the conclusion that I just wasted my money as TurboTax software is inaccurate with huge flaws and their customer service is poor. I do not suggest you use it at all.

I could not add some of the rebates that I qualified for unless I upgraded to the deluxe version. It would not let me get the refund for the 1098t form for my college expenses. Once I upgraded, I found the wording for bundling the State and Federal taxes confusing - it made it sound like it was a part of the 40$ deal but it was actually an extra 40$. Then when I went to pay for the service, I noticed an extra 40$ on top of the 80$ from the "bundling" fee. This extra charge was for having them take payment for using their site out of my refund....

This is an honest review of their deplorable service. I had heard great things about how easy using their product was, so I thought I'd give it a shot. Please do not use this product, I do not want you do go through the headache I have endured. Please learn from my lesson and do not make the same mistake. They charged me $80 because they said one of the forms I needed to file required a higher package. I upgraded. Then they were going to charge me an additional $40 to take the deduction out of my refund. I decided to select "pay with card" instead.

I had a terrible experience with the TurboTax free edition. Their website is horrible. It kept losing my login information. I called the 888 number. I could not speak to anyone because that is the phone system is just as bad as website. Horrible. Customer service horrible.

Used TurboTax to submit my federal and state returns. I had nothing but problems submitting my return. The fist problem was that turbotax did not have a form associated with a 1099 available from the IRS so I could not e-file my return. I had to delete the 1099 from my tax return. Second, I contacted a support specialist who helped me get my returns filed. It took 40 minute or more for her to help me. Third, once a person finishes their return, they must make a purchase before they can review their return. In other words, I could not print out my state or federal return until I made a purchase.

I was caught by the advertisement too that you get the advance approved and get your money in an hour. That is a total lie. Since Jan 29 I still have not received my card and when I called they told me that they don’t handle debit cards. I should contact Green Dot for that with no apology whatsoever. If I read the review prior I would have gone to another company. Please read reviews before making a mistake with this company. All I know is will never use them again.

I have 37 years in the workforce and have never dealt with such incompetent staff in all of my 55 years! I spent 3 hours on the phone with this company to ensure they refunded the fee they charged my daughter in error. My daughter barely made $15K, her tax return is free or so they tout! Well get what, after all that time and literally 2 days on the phone with several "reps", I got a code, inserted the code, it zero'd out the charge, I file and yep, you guessed it, they charged my daughter almost $90. I am beside myself and very angry! Tried requesting a Supervisor with no success! Actually I think they all work from home! They should not be allowed to submit taxes to the IRS! They definitely are ripping off the consumer. Where is our protection and who can help their victims?

I E-filed my taxes online with TurboTax this year 2020. I applied for an advance loan and I got approved. The advance loan was one of the main reasons I chose to use turbo tax. I really liked that the advertisement stated If approved for the loan, it would be deposited on a debit card that would be mail out. What sealed the deal for me was being promised a virtual card I could use to make online purchases until my card arrived. Long story short, I got approved, got the link to my virtual card info, and it does not work.

TurboTax email said federal and state returns rejected. "We'll fix it." Going through pages it says IRS does not agree with my 2018 AGI. I rechecked a recalculation of my 2018 Agi as returned to me by IRS. My complaint is that I cannot communicate with a real person by phone or email. No numbers on website. Email from Turbotax are the usual "do not reply type (which I hate...only one way communication)."

Do not go by Turbo Tax's pre approval for refund advance when preparing your taxes thru them. I was pre-approved only to be denied for any refund advance at all. Would go somewhere else if you need the refund advance.

I tried to do my taxes return and got rejected and I want my money back cause I had to pay a unfair amount just to get rejected and I can't get my money back which is unfair. I would not do business with Turbotax ever. I know it was my fault for not filling some information correctly but I should be able to get a refund. I reached out to customer service and emails and just got the run around which was mentally exhausting.

I went onto this site to file my taxes. I declined the upgraded products and input my debit card information to pay $40 to file my state taxes forms. After I input the info and hit the submit button, the receipt said that I was charged $130. I immediately went back to the website and noticed I was charged for an upgraded service. I immediately contacted customer service and was put in contact with a rude girl. She stated that because I used their upgraded service last year, it was the service I would pay for this year. I explained that I did not accept the upgraded fee and the website should not have charged the extra money.

If you're thinking about applying for the advanced loan, don't waste your time. It's a joke. After they approve you for the loan when you go online to get a virtual card it will say, "Sorry we can't activate this. You have to wait 5 to 10 days for the card to come in the mail." The reality is if you have it go to your own account. Your state refund should get to you before 5 to 10 days not to mention an additional $39.00. A bunch of **!!!

I was charged for filing taxes through Turbotax, although I did not file them. On January 29th 2020 I was inputting information into turbotax. The website clearly states "start for free, pay when you file". I was under the impression that I could input all of my info and not be charged until I file, as is CLEARLY blasted all over the website. Upon submitting my bank account info I received a notification that I was charged $86.40. Nowhere was there a submit payment button or ANY notification that I was to be charged. I immediately called turbotax as soon as they opened and was told, "because you input your bank account, for you that was the end." I explained that it is clearly advertised "free to try, pay when you file" and that I had not filed. So in other words, I am being charged for a service I did not receive based on a misleading or outright lie of an advertisement.

I have been a user of the CD/Download ($$ PAID $$) Deluxe or Premier version since 1992 (began with floppy disc). This WILL be my last time to use TURBOTAX of any flavor. On Saturday (Feb 2) I filed my return and it was rejected by the IRS. Reason is: R0000-058-01 - An XML document that represents a binary attachment must have a valid reference to an attached file. <<< THIS IS A turbotax submit format error. It is NOTHING I DID. Going into the program, I get a "wait until Feb 6" until they fix it. WHAT CRAP! Every year it is something. Last straw. Good Bye.

TurboTax advertised “free tax filing” for both federal & state. We had one W-G2 of a small amount & because of this we were charged $120.00 to file our taxes. I call that “Bait & Switch”. Definitely not “free, free, free, free”.

I have always used Turbo Tax and have never had an issue. Well, besides the hidden charges. Last year, I made the mistake of having them take their fee out of my refund and additional $40 charge that you don’t see until the bitter end when the button has already been pressed. This year, I caught it before it happened, but couldn’t figure out how to get the charge off when I went to use my AMEX. I decided to chat with someone to help me. They helped me remove the additional $40 charge, then charged me $40 for helping me remove the charge. WHAT? Chatted with them today and was told there is no refund for the chat. I should have called for free....I’m sorry, I find their way of doing business just a bit sleazy. I’m sure they have made millions off consumers just like me unaware of the additional charges. I will find another way to do taxes from now on.

Been using Turbo for 7 years and last year was the LAST time ever. As many other saw, you enter all of your information including your student loan interest and mortgage interest only to find out they are charging you $114 plus state. I went ahead and did it last year, but swore TurboTax off for good after that. This year I used credit karma tax software and it was TRULY FREE. I got all of my money and wasn't charged a dime thank you credit karma tax!!! Screw you Turbo Tax and Intuit!!!

While filing to Turbo Tax "Free", I was forced into paying for Turbo Tax Deluxe and my state tax return. When I called the customer support line (waited for 30 mins the first time to only get hung up on. Called back right away and waited 25 mins - thankfully this rep was extremely helpful) the rep stated that I had to pay for the deluxe due to having student loans. Basically I am forced to pay for a "free" service because I couldn't pay for my schooling upfront. After further investigation the rep informed me that I also had to pay for the state tax return because it wasn't free with the deluxe version that I was forced into.

I have used TurboTax to file my taxes for eight years and never had to pay due to their military discount. Thanks for the memories. I was even told in the beginning of the process "don't worry, you won't be charged at the end." LIES. I take the time to fill in allll the required info then get to the end and am prompted to pay. When I contact their useless help center I'm informed I "should have" used their freedom edition or some crap. Why wasn't I informed before the painstaking process of entering my life financial history?! I wasn't about to relive that experience. I decided fine, just take the $40 fee out of my refund. But it wasn't just $40. They charged an extra $40 for a state filing when I live in an income free tax state and didn't even file a state return! Done with these crooks. I hope everyone reads this before they get ripped off.

I was accepted Monday, by Tuesday I had all the account information needed as well as the virtual debit card. Customer service has been no assistance. It was advertised that the card would be usable, that was a complete lie!!! My Chase account has been closed after they believed I was committing fraud when I transferred money with the account & routing number I was told to use. Amazon has completely closed my account as well. I got sent a card today & couldn’t even activate it since they decided to close the account & not tell me. This has been the worst advertisement ever & they have taken no accountability or ownership of their own problem. I have a job so money isn’t the issue. It’s the fact I have been repeatedly lied to. I will never file my taxes with Turbo nor request any type of advance or use GREEN DOT OR INTUIT for any financial matters!!!

TurboTax is a rip off. They say free for everything then they find a credit that you might qualify to get a few more dollars so of course you gonna want it so they force you to Upgrade and pay $40.00. Ok not too bad being that I'm getting extra money. Wrong!!.. When you get to the end it's $40.00 for Federal then another $40.00 for State.. Then another $40.00 to have it taken from your refund. Excuse me? Well I cancelled and went back to Express1040. Federal is free and State is $12.99 and they give you a 10% coupon. All together I paid less than $12.00.. Please be aware when using TurboTax.

They approve me for a advance on a turbo card. Then after I file I receive a email stating that I was not approved. Seems like some kind of scam to get people to use their green dot cards. I could have just used my bank as a direct deposit.

I am so frustrated with the outrageous bait and switch tactic. They say FREE, FREE, FREE through the entire filing process then at the end charge you $80 dollars and you cannot opt out as it says you are required. They know by then you just spent hours putting in all of your information and are unlikely to start over with another company. I have a autistic child and 2 others. Every penny counts as I do not even have the money to get him all the treatments he needs. I do not use any government assistance or help, my income is ALL I have and I count on my tax refund. For them to do something like this literally has me in tears.

I have been using Turbo Tax free online tax filing services for years. However, this year I have had major problems and they charged my card for tax preparation when I didn't even file with them. I have various retirement accounts with my previous job and current one, and this year I was able to receive a $21 credit. Turbo Tax's website stated that I needed to pay for the upgraded services of filing a 1044 form instead of my regular, free, 1040 form because of this. The charge for their upgraded services was $80 ($40 for federal and $40 for state).

I've paid TurboTax for years to help file my returns, including this year. Never again! I've spent more than a week waiting to efile only to get an error message every time. After finally getting on the phone with a representative I was told I'd have to wait a few days and try again. Then after a few days the same story. Yesterday I was told 3 different times by 3 different people and was eventually hung up on by the customer service agent when I asked her to clarify the contradictory information. I called again and asked for a supervisor, she actually called back about 2 hours later. She quickly told me she was trained on her first day to "never, ever give a refund." She told me the issue with e-filing is not their fault and I'd have to wait until the issue was resolved. She also told me the charge to my account was for the software use and not for the filing. My receipt states that e-filing is included as part of purchase.

I have used TurboTax in the past and loved how easy their program was to navigate through and make changes as needed. I decided to use them again this year because all I had was a W2 and one dependent. I never had to pay in the past unless I opted for the early refund loan. I ended up having to pay $180 this year, I also chose to get the debit card so that I could get part of my refund the same day. I was really needing that money!! So after sucking it up and paying the $180 I closed my computer and waited on my $250 that was to be deposited and an email sent to me with a temporary card number to use online until my regular card came in the mail. An hour went by and ding... you got mail... the email stated that the money was in the account, I was to click the link to get my funds. Well that’s when my day got bad.

This company charged me $120 although I chose to file for free. They superimposed upgrades without my consent. Furthermore, after being unable to use my card online as promised, they decided to cancel my current card and resend me another card, as if that would help in any way. Customer support and technical support are unable to help with any issue at all. Their advertisements are FALSE! I can not stress that enough. Currently, there's a class action lawsuit for false advertising and swindling people out of money. The program is set up to automatically charge you, even if you opt for the free filing option. There's no way around this. My advice, go to an accredited company. It's worth the cost for peace of mind. Previously I used H&R block for 14 years, and never once had any issues or even needed customer support. From now on I'm sticking to the tried and true.

I went to turbotax.com and filed my taxes as I have before. I have nothing complicated on my return, no special forms or deductions and make less than $20,000 per year. I spend an hour going through and adding everything, then at the very end Turbo Tax says I have a "schedule C" form that doesn't qualify for the free file. I looked at the requirements for schedule C and I do NOT qualify for it but there is no option to speak with anyone at Turbo Tax without paying money and there is no option to fix the issue in the help section. They charge $40 for the upgraded version to file but if you pay it out of your tax return they charge ANOTHER $40, doubling their already ridiculous fee.

If you not ** they not giving out no advance idc what they say and this was my last time filing with them. I will never file with Turbo Tax. I hate it???? Please don't deal with them. I will never do it again. Lesson learn.

I filed my taxes as usual with TurboTax this year. At the end I was given the option of applying for the refund advance loan. I needed a few dollars so I said what the heck. On screen I was told I qualified for ** amount of dollars. So instead of having my refund sent to my bank as I usually do, I had it sent to this card. Big mistake. After my return was accepted by the IRS I get an email stating I was not approved for the refund advance but my full refund will be on the card when it is released by the IRS. I don't need the card and would not have opted for that option if I was not fraudulently told I qualified in the first place. Intuit just lost a 15 year customer. I will never file my taxes with them again.

Turbo Tax has been advertising you can file free. Well Not true. When you're all done filing with both Federal and State taxes They offer you so called Deluxe services for a price. I did not take the offer and now they're not filing my taxes. Because I didn’t pay money. They are claiming they don’t have the form to file my taxes a W-2. They said they would get back to me. I went back to the website and they want me to pay for both Federal and State. It’s false Advertisement!

I have been using TurboTax for over 10 years and never use it for my State return. Once I finish my Federal return on TurboTax, I file my State return on the State website because it is free and I get my refund in three or four days. This year, TurboTax charged me for BOTH Federal and State returns and transmitted my State return without my authorization. I had already filed with the State and gotten my refund, so essentially I have filed with them twice. I contacted the State Department of Revenue Services to let them know that they would be getting an additional tax return from me. They said it had happened to others as well!

I am a tax professional that regularly answered questions on the TurboTax forum, and I am thoroughly knowledgeable about TurboTax. However, I am absolutely horrified about the COUNTLESS errors in the program. Although some errors are minor, other are extremely major. Even worse, when these errors are reported to the Developers, they refuse to fix them. Even after repeatedly pleas and showing them proof of what is wrong, in most cases the errors go unfixed. Although I don't have first-hand knowledge of other do-it-yourself tax programs, I would strongly recommend to NOT use TurboTax to prepare your tax returns.

I qualify for the free version of TurboTax. However, they charged me $80 because I wanted my refund direct deposited into my checking account. When I told them I wasn't supposed to be charged they said they charge everyone who uses their refund system. But that's not what the free version says.

BEWARE: Before you spend money to file your taxes electronically, you will not be able to do this until January 31, 2020. This is/was a known issue according to customer service. The issue for me is not waiting a couple of days to file, but not informing customers at the beginning of the filling process of an issue, but waiting until you take their money; making it harder for them to file their taxes elsewhere without losing what they have already spent.

It is only free if you have nothing to claim. I used them yearly but not next year! They have truly gone downhill. I started my return on the 20th and finished it on the 25th. The IRS started accepting them on Jan 27th, 2020. My return was complete and ready to file- when it came to the file screen it says: "Some of your federal forms are not ready yet. We will notify you when they are available." I CALLED support. After three agents and a manager I was told to delete the file and start over! I tried. It said I could not start over or delete my file! I had to create a new login with a new email to do my return. Then I was informed that I would have to pay for the deluxe version 90.00 then they added the state fee of 40.00 then because I wanted to file electronically it was an additional 40.00 but I qualified for a discount so it was only 170.00 out of my refund! That is ridiculous. My total income for the year is only 13000.00!!!!

My card was stolen. I reported I had 200 dollars taken off my card and I went thru their process just to be denied. I lost the money cause they didn't want to look into it and see who stolen my money. Your prepaid card sucks.

Intuit lies about being "free" with repetitious ads only confirming they are complicit in their lies. After a lengthy manual process, I was unable to submit my taxes without paying a premium fee because of the 'complexity' of my taxes. I have the most basic taxes, just a W-2, no real estate, loans, etc. This product is designed to manipulate their customers. They require a large effort by a customer so when it comes time to submit and you have to pay $100 for "complexities" you are too exhausted to look elsewhere. This is a fair warning to EXPECT to pay $40 min, likely more for any taxes submitted through Turbo Tax. An honest product would be upfront with their service and cost. They realize they are many times to price of the value they deliver. They are pure scammers.

I've used TurboTax for almost ten years now. It used to be completely free. I mean completely, completely free. I would log in each year, file my basic and simple taxes, get my refund and that was it. Nice, easy and free. They now say my return isn't covered by the free option anymore and I have to upgrade. OK. $40. Nope. My state taxes aren't covered by the upgrade so it's another $40. I will not be using TurboTax in the future. They don't need to have the most simple and basic tax returns upgraded so they can make some money at this point. I'll go elsewhere next year.

7 weeks of following all of the procedures to login and NEVER COULD login with a correct ID, new passcode, and authentication. Why, because of the new INTUIT launch merger. This INTUIT add-on has ruined the login.

I contacted TurboTax Jan. 15, 19 as the returns manager for their program was not working. After 50 minutes on the phone with an agent who had no idea what I was talking about he promised a supervisor would call me. No reply received. As well, the agent put me on a live screen so he could view my screen. He then requested me to open my actual return. I refused. He then sent me an e-mail indicating my concern was resolved. Of course it was not. I tried to reply to the incorrect e-mail but they do not accept replies! Very poor service.

I was filing my tax return with Turbo Tax FREE edition but almost finishing filing they asked for $40 to finish the process. I entered my credit card info and they Subtracted $85 without my authorization!

I've been using Turbo Tax for some time now however last year I didn't file. I logged into my account to download a previously year and was unsuccessful. System was basically saying I needed to register which I already how else could I have previously file my taxes. The system also prompted me to move forward with completing my taxes and showed that I needed to pay. I contacted the customer service department to confirmed it that was the case and she stated, "Yes." Turbo Tax is doing something new this year and because you didn't file with us last year in order to get your previous tax return you will need to file with us this year. WOW. so even though I paid my money to previous years Turbo Tax is going to make me buy one of their products again. Not a good business practice at all. Make sure you download and/or print your taxes otherwise you'll be SOL like me.

Sure we all need this software. Unfortunately. It works so far. But when you buy it, there is no invoice anywhere. Not in the email, not in your account. All you get is the purchase on your CC statement. This is not sufficient to claim the sales tax on it! The tax-software company is not able to provide invoices. This is not a funny joke, this is bitter truth. And like too many other companies, they don't have email support. I am not talking about an email address which would be flooded by spam, no, I am talking about a support ticket system, contact form etc. Nothing on their website. Only a phone number. Like 1984. HELLO, Intuit, we have 2020!! People have email, Facebook, WhatsApp etc! You got stuck in the stone age. I would appreciate our government would make it a law that businesses who operate online have to provide online communication as well.

First they won't allow me the free TurboTax federal return and keep making me upgrade. I file single W2 with no dependents, don't own a home or business, don't have investment or retirement accounts. Yet somehow I don't qualify for basic free filing. So then I go to pay for the deluxe plan which is $40 only to see I was charged $80 for the state filing as well. The deluxe doesn't file state. Only federal. So I call to cancel this charge and have it reimbursed as I have not yet sent the returns for filing. After being put on hold for 20 minutes I'm told the charges cant be reversed. I say how is this possible I'm being charged for a service that is not being rendered. I have not had the returns fully processed and submitted. YOU ARE STEALING $80 FROM ME. Too bad they say?! Now I say turbotax will never get my business. Hello H&R Block.

I have been filing my taxes with TurboTax for over 18 years. I have never had a problem with them. I recommend them highly. It's easy to use, and I itemize. My son and his wife also use Tubo Tax as well. They never had a problem.

Called their support number because my Turbo Tax Cds did not arrive and it's Jan 2, 2020, and got a rep. I advised that I didn't receive my Turbo Tax CD's, and was charged in Nov 17. He indicated that I would have receive an email with a code. I told him I would have deleted it after I read it. The emails usually advise your order was processed and being shipped soon. I generally receive a disk and only download the state. He then said I needed to call another number at Turbo tax and had to search for it on the main web page. (He could have giving it to me.) He didn't.

I’ve been using TurboTax prepaid card and tax services for over 4years now, after 4years of deposits and transactions my my debit card was compromised during this year’s holiday season. Filed a claim and after 3weeks of waiting (Missed Christmas), my claim was denied.... Poor business practice for a long time customer! After this experience I’ll be taking my business elsewhere.

After I discovered an error in Turbo Tax's preparation of my filed return, they refused to even discuss it unless I paid more to get their CPA service. This abusive tactic has left me paying more tax than I should have. Forget about helpful customer service once they have your money.

I have been on the phone with these people for the last 3 days trying to access my 2016 return. I am still owed my refund for 2016. I ordered my transcripts for the past 4 years and my 2016 came blank stating no info available likely because I'm still pending because of an ID verify I completed in 2017. I need my return off of my TurboTax account so I can contact a tax advocate but turbotax has refused to reactivate my account and I have no way of gaining access to it in any other form. I answered all the security questions and sent in a copy of ID. Still nothing. So turbotax is ultimately going to cost me my 2016 refund because of this. I'm done doing service with them. So pissed.

Y'all Full Of **! No help at all. Been trying to get a refund almost 6 months ago. Said they'll call me but yet to get one! They just there to take your money making me not file taxes ever again. ** y'all!

My electronic return wasn't submitted to the IRS in February, even though I paid for it and everything seemed fine. Now the IRS have written to me, and I can't get through to TurboTax. Use the Help system and it says that the telephone system is down, try again later, which I did many times. Call the support number and get a support id, then you are sent back to the automated system, which can not find my account, so it drops me. There is no way to get to talk to them about what is their mistake and not mine. Frustrating.

Intuit - TurboTax does not provide any customer service assistance on weekends. I desperately needed to contact a live agent but was unable to. They need to provide customer service support 24/7! Unhappy customer.

I have been using this card since tax time last year and it has been a relatively good prepaid card. I have my paycheck done with the direct deposit and use it like your normal debit card that you use through your bank. So overall it's great. The biggest and only issue that I have had, is if you purchase something from a store, and need to return it for a refund, you will be waiting a long time. No matter what particular store, it doesn't seem to matter. Which leaves it to fall on this card/Bank that makes the process so lengthy. When purchasing an item it doesn't take no time that money comes straight out right then, trying to get a refund for some reason takes forever which I still do not understand the reason behind that but it is what it is.

I purchased the online TurboTax 2018 Deluxe in Jan. 2019, Received letter from IRS, Nov. 2019 stating I claimed extra EIC. Looked at online information and checked, I entered information correctly, TurboTax added dependent for EIC that shouldn't have been. Even re-entered information and still did it wrong. So now I will be owing roughly $1,600 back to Federal and State because of overpayment and penalties because of TurboTax software error. Went to accountant to get issue taken care of correctly and make sure done correctly this time. Lost a customer and have nothing good to say about TurboTax. Spend the money on true tax accountant, so done correctly! Merry Christmas to Me!

Don't do it. It's not worth it. If you have a problem you CANNOT speak to a live person. I tried for three days. They also charged me for the deluxe when I clicked the $49.00 version. They deducted $104.00 from my account and I cannot speak to anyone about it. Definitely do not recommend. If there were negative stars I would give one.

I made a mistake on a tax return from 2017 which affect my return for 2018. CICI (spelling) from their helpline spent two hours with me helping me with the mistake. She was patient and screenshared with me. She was excellent.

I used Turbotax in 2017 and received back a nice refund. It was our first year married filing jointly, there was a new President and we just refinanced, so I thought all that attributed to the large return. Come to find out, there was a HUGE mistake and TurboTax never caught it. For mortgage deduction instead of 8061, it was 806180. Almost $1M and the software never picked up on it. If you make, even the smallest, mistake you will be screwed. Intuit does not care and their software is too cheap to pick up on any mistakes. Now, I received a letter from IRS and owe the 8k plus 3k in penalties and interest. I highly recommend staying away from this negligent program.

TurboTax has defrauded me - As context, I have to file an extension of my taxes every year because I don’t receive all my K-1 statements until September. So, I file an extension, including with multiple states in April. I did this with the online version of their tax software, which I paid $280 for on April 8th. I received my K1 statements last week, and when I go to log in, I am informed that my account has been deactivated. I have tried now for 5 days to get my account reactivated, including spending 2 hours on the phone with very nice, but ultimately completely useless customer service people, and have submitted 2 requests to reactive my account - and still NOTHING. Intuit is a fraudulent company - they charged me $280 and are not providing the services that I paid for. —Brent **

I was very surprised when TurboTax claimed that the basic 1040 IRS form I needed to file was not free. I checked to see if I was on a scam Turbo-Tax look-alike, but it turns out I have to find the "free-file" Turbo-Tax site to make sure I am not being charged. As soon as I found this specific link to the free-file Turbo-Tax website on the IRS website my payment was not required anymore. TurboTax was trying to lead me to believe that I was not qualified for free-file and I don't understand why. I don't trust them very much anymore. I read in to this and found out that TurboTax (and other filers, such as H&R) signed a deal with IRS saying that if someone makes less than 66,000 a year, they will be able to file for free.

I used Turbo Tax 2017 to file a joint tax return for my wife and I. The IRS sent me a CP2000 notice questioning why I did not report some mutual fund sales which I had properly input to the tax program. The problem is the IRS cannot match up the information in the the generated tax forms with the information reported by the mutual funds. I called Turbo Tax support for help in resolving the problem. The agent did not really understand the problem and gave me ineffective advice. I asked to talk to a supervisor to get better help. I was made to wait 15 min and then told the manager refused the call. I feel the problem was caused by the way the tax program filled out the forms. I received no effective help and was essentially told to go away. BAD SUPPORT!

I filed my taxes like a good girl in April 2019. Turbo Tax was paid over $100 to do my working class poor tax returns. Oh good, I am getting a refund $295 from the State. Then the State sends me a notice for me to send my W2 which I did early May. Waiting, waiting waiting. I really can use that money that refund. Oops! State of Oregon states I made an error in my return and the amount was "DOUBLED" on the withholding. How did that happen?

2015 and 16 audited by IRS and cost me $103,000. 2017 and 18 audited by IRS and will probably cost me another $100,000. The problem I have with TurboTax is their software. How they are able to qualify my business as a ongoing concern when the IRS feels different and the Audit Defense I bought for 2017 and 18 is worthless. The IRS is in charge and if you fight then it only invites more trouble. Better off to have taxes done by a professional who will not only see that it’s done right but also represent you properly if you’re audited.

I did my 2015 and 2016 returns with TurboTax and are now facing 25K in penalties, and interest from the IRS and my State revenue tax dept. I just getting the letters now from both state and federal authorities. Bottom line this is the absolute worst tax filing product on the market. I have talked to several colleagues and they have had the same type of issues.

I filed my 2018 1040 taxes and owed a lot of money and needed to do a installment plan. when I downloaded vouchers for the year 2018, I got one voucher for the full amount, the other vouchers were for the ESTIMATED YEAR 2020. Without knowing what the hell 1040es means I mailed the voucher off and it was applied to the 2020. Now I'm totally screwed because I've paid for a year in advance and still have to pay for 2018 IN FULL. TURBOTAX really screwed me up. I'll NEVER USE THIS AGAIN IN LIFE, and of course no one can help apply those payments to the year 2018. THANKS AGAIN TURBOTAX.

I have used TurboTax for years but until this year never needed help. When I called for ADVICE on how to deal with a 5 month delay on my refund I was, 1. Told I would be transferred to someone who could help but disconnected after an automated system requested an additional $90 that I refused to pay (this happened twice and I finally made the rep stay on the line with me until I was on the phone with another person). 2. Once I finally was connected to a "supervisor" he explained to me that I paid for turbo tax to prepare my taxes.

I filed 2018 tax with Turbotax. I entered my W2 but later after filing I found out they haven't my foreign earned income tax exclusion. Other than deducting, it has added it and it showed double of my income which ended up paying registered postage and international phone bills for more than 38 dollars back and forth to resolve the issues with IRS. Be careful with turbotax. Still not done with IRS. Will never file my taxes with this company. You will know after you pay only that's something has gone wrong.

Personal Phone No box in TurboTax is much too small for people living outside the U.S. No way to speak with a live person to correct the problem, as it appears their 800 number gives you a robot that can only handle other problems. My Alabama tax return, which TurboTax submitted, was rejected. TurboTax instructed me to enter my account and I would be instructed each step of the way, but that is not true. Their options available would not give me their original submission so I could go in and try to resolve the problem. People wanting to use TurboTax living outside the U.S. are in a dilemma if they have problems with Federal or State Income Tax returns submitted by them. You pay to receive expert advice; however, you cannot receive that expert advice if you cannot provide TurboTax your correct phone number. Ralph

Seriously, six months after filing tax, everything I load this crap software, we need to upload updates, no!!!! I’m not waiting ten minutes for updates I have no use for, no!!! No!!!! And no again! Horrible and slow!

Keep getting error F1040-266-01 when filing online... Problem is with TurboTax online software as online filing is not recognizing form F2555. TurboTax wants you to upgrade in order to contact help. Just terrible!!! And no refunds could do return myself but wanted to file online.... No refunds... Just horrible experience.

I was charged in June for a service I do not choose when I did my taxes in April. Almost $200 for something I choose not to pay for 3 months ago. I haven't talked with any representatives yet but according to these reviews, that probably won't be much help. ????‍♀️

Overall my experience has been terrible, and stressful. I've tried to file multiple times and have been rejected every time. After paying a 100 dollars, Intuit has informed me that I should just file by paper. The reason I am rejected is due to having a wrong 2017 AGI, also provided by Intuit. However, I still have the 2017 AGI (printed out and provided by Intuit), and am using that number. In order to access the PDF provided on the web-app to double check for errors, I need to pay 50 additional dollars.

My SSA not filed in my 2017 IRS Tax? More importantly why did TurboTax approve the filing on final checkout? IRS has penalized ME for not including SSA income when it clearly did NOT fit with prior years! Good reason to NOT use TurboTax.

I bought some shoes from Foot Locker with my TurboTax card. A couple days later I returned them cause I found cheaper shoes so the store gave me a 570 dollar refund and I never received it on my card so I called Foot Locker's corporate line like I didn’t receive my refund. They showed me that they refunded the 570 back on to my card and gave me a reference number to tell me that my card took it out their account but my card is stating that they don’t receive refunds over 100 dollars and isn’t trynna give me my money and won’t let me talk to the supervisor. I think this is a scam. Can someone help me.

I filed my taxes thru TurboTax in February of 2019. In have waited 4 months without a federal refund. The customer service is the worst customer service I have ever received. They hung up on me when I called with my frustration. I paid them for highest service of preparation and have got zero help and they just repeated everything I already knew with no help whatsoever. Issues still not resolved and they hung up on me when I called. Worst company ever. Get them done locally by a professional!

In 2019 I had a problem with my 2015 tax return which I did through TurboTax. I purchased federal and 3 state returns, filled out everything online and e-filed through them as well. Yet there was a small mistake on one of my state returns, which could have been easily caught by TurboTax (it wasn't some obscure rule or circumstance it was the calculation of OSC, which is always done when filing in multiple states). The mistake was caught by the Commonwealth of Virginia and I had to pay owed tax plus interest. I submitted a claim through Intuit's 100% accuracy guarantee and they basically told me that the software performed as designed. They just did not design it to check for the types of mistakes that was made on my return. Their claim leads you to believe that your return's accuracy is guaranteed, while in reality they only guarantee that the software will work the way they designed it, which could be a very very bad (or even wrong) design...

I have attempted to contact Intuit to report an incorrect calculation in their online tax software. If you report income from a 1099-R form with a number in Box 5 (Recovered this year) the software incorrectly deducts this amount from Box 2a (Taxable Amount). This causes your taxable income to be underreported. I now need to hand complete a 1040X to correct the error in their software.