Intuit TurboTax Reviews

I'm an American married into a French Canadian family and live in the Province of Quebec, Canada. I file federal and provincial income tax in Canada. And the USA requires expats to file a US tax return even though they live year around in a foreign country. As I did last year, I opted for the deluxe version of TurboTax to file my federal return (Expats do NOT need to file STATE returns, only a federal return). After jumping through all the hoops of inserting data in the TurboTax format, my return was complete and I was shunted to the payment page. I have a credit card with a US bank. My billing address for that credit card, however, must be where I actually reside, which is in Canada. Well, after doing all the work of calculating my return with TurboTax, I am finally told that TurboTax will not accept payment unless the billing address is in the US. Huh?

I opened an account. Prepared my return because I can claim a student loan interest. They want to charge me to prepare the return. Ok so I agree. I saved my return. Logged off. Came back a few days later and I had mo return. Had to start over. Now I’m getting significantly less money back. Don’t know what happened, proceeded with my return. Gave my bank account info for the refund. Now I get an email indicating I have two returns, but they filed the lesser amount of return. Now I have a debit card in the mail. I did not ask for that but they are charging me for it. I can’t call anyone. I can’t speak to anyone. I can even fix what they sent in. This is terrible service. It is not free and they don’t subscribe to Consumer Affairs. Not surprised. They don’t want to know the millions of people they’re ripping off. Shut them down please!

I bought the deluxe edition because that's what I used last year. Every section said I couldn't complete filling it out because the IRS forms were not yet available and they would be emailed to me when they became available. I went to the IRS website and lo and behold there were the forms. With only 9 days before the deadline. I ended up going to H&R Block, paying another $59 to get my taxes filed on time. How do I get my money back for the useless TurboTax CD?

This program doesn't address any but the most basic of tax filer profiles - it's a piece of crap. There are plenty of other great tax software options out there; don't waste your money on this one unless you want to owe money or get audited. RIP OFF.

Last year I purchased TurboTax Deluxe (with 2 states) which was sufficient to prepare my returns for myself (a retiree) and my daughter who lives in PA and works in DE. My income consists of SS and some supplemental income from dividends and a small amount of consulting work. This year, with no change in the character of my income and my daughter's income, I was required to upgrade to the premium version at a substantial increase in expense. When I complained to Intuit, I was told given the feeble excuse that taxes were more complicated due to IRS changes. I also do not trust the numbers this time and am having trouble following their calculations, which never happened before. I know something about tax calculations having done my taxes for over 30 years myself without the help of software.

I spent two hours inputting my information into TurboTax free edition and after all that work, as soon as I get to the place where you file, they say that I need to pay them 59.99 to upgrade to deluxe. I was super pissed at this point because there are other free options available that are actually free and I could have spent my time using one of those sites. As soon as I agree to their stupid 60, they take me to a page that shows me that I have to pay them an additional 44 to file state. I quit and I will use another site and spend another 2 hours on my taxes. I will never use them again. Screw TurboTax (and I had been a customer for over 10 years).

I've used TT (TurboTax) for at least 15 years. In 2019 they began a sneaky way to pump up their tax preparation charges. 1. They said there was a $20 reduction in their charges. That applies ONLY to their most basic service level. They constantly urge you to "upgrade" to a higher service level, but the $20 discount disappears when you do. 2. When they said I HAD to upgrade in order to properly report the sale of my house, I entered all the extra information about that, they didn't even fill out or include the form with the Federal return.

Will not allow deductions to be entered. The above summary says it all. TurboTax Premium does not allow expenses (property taxes, vehicle license fees (and perhaps others I have not yet attempted) to be entered. I am "dead in the water". BOOO!

Short story is that we should easily qualify for free tax filing, but TurboTax has changed their software so that it is almost impossible for anyone to use that product. And they don't tell you that you will have to use Deluxe edition until after you are deep into the process. Went to IRS.gov, found alternate software, and have now been able to successfully file federal and state taxes for FREE.

I have been using TurboTax for over a decade. The product has been cost prohibitive. I purchased the deluxe version at Sam's Club for $41.89, paid $ 47.28 for WI state tax return, and paid $24.99 for e-filing for a total cost of $114.16. Paying this amount to do my own taxes is ridiculous! I don't mind paying the cost of the software, but I do take issue with the extra upcharges.

I went all the way through preparing my return under the free product. When I tried to claim my $250 Educator Expense deduction, I couldn't do it without switching to the $59.95 paid product. This amounts to giving them the $30 difference it made in my refund plus paying another $30 for the ability to claim it. Instead, I went to IRS.gov and found an actual free-filing product. I got the $30 benefit of the deduction without paying extra for the privilege!

I bought TurboTax at Costco, like I have many times in the past. They provide a CD, but I have no CD drive, so, like many times before, I called TurboTax (Intuit) for support -- basically you have to talk to a support representative in person, they collect the ID from the CD you purchased and they send you a link to download the software. I have made two calls and been on the phone for over an hour in total and neither person has been able to help me. It is INSANE that the support teams have absolutely no knowledge how to perform this simple task. Who the ** trains them? This should take two minutes, tops! In fact, it really should be automated.

TurboTax only provided me with standard deduction. When I called TurboTax for support, I held the line for >1.5 hours, talked with 3 people. The last person asked me to hold the line >30min and asked me to read her email. In her email, she did not even address my question at all! And she said she can "upgrade" me to live session with their CPA with a charge. The fact is that I only need to know how to have TurboTax use itemized deduction for me. Why should I pay to talk with their CPA?? TurboTax quality and their service sucks!! I have been using them for >10 years and now consider using others.

They have made their website tricky so you end up paying for services you don't need. Once you click on any upgrade, there is no way you can go back and cancel that action. This is my final year of wasting my time with TurboTax. There are so many resources around you if you just Google.

I had bought Premier TurboTax and wasn't able to efile my taxes. I was so frustrated. It said I made the max CA SDI so it wouldn't let me efile. If I changed the CA SDI amount I would be lying to the government which I will not do. What a rip off! They told me I couldn't efile after I paid TurboTax. This was the first time I used TurboTax because my tax accountant died about 2 months ago. I miss my tax accountant.

I have been using TurboTax for a number of years, but this year they charged me for services that I did not use or want.. 123.00, to be exact. I am baffled as to why a great company would do something so reprehensible. This is my last year filing with TurboTax.

Another 2018 Oregon Schedule OR-A error. As noted by others TurboTax had an error on deductions. Mistakes happens. My issue is that both the email and customer service rep implied I made the mistake. It was their mistake not mine. I should have went over it yes but after 8 years with no issues I did not. But I assumed the deluxe version I paid for, that checked my returns 3 times before telling me it looked good was correct. I will never use Intuit TurboTax again.

I filed my taxes this year with TurboTax. As I neared the end, they told me I could only file them if I paid $60. My wife and I discussed it and decided it would be worth the $60 to just get taxes over with. So we inputted our credit card information and paid the $60. Little did I know the $60 fee was a lie. Without our knowledge they tacked on another $50 fee for state filing. When I checked my credit card, there was a $110 charge. I was obviously frustrated, but I figured getting angry at people doesn't fix problems, so I called customer support, explained my situation, and the very kind lady apologized to me. She did tell me they had a refund policy and I could get my money back in 7 days. I asked if I could consult my wife and then call back. We decided as a matter of principle that we shouldn't pay for a dishonest service. They charged our card a different price than we agreed to, and that is enough to lose our service.

I called Turbo Tax shortly after I noticed that someone had accessed my account after filing my taxes with Turbo Tax. I was verified after making the initial call to customer service but yet they would not shut my account down (close my account). I was worried that someone was trying to access my account and steal my information. I had already had problems earlier after I tried to file my taxes online and couldn't.

I'm glad that people is waking up to this white collar crime thief companies. MIND YOU I'M A CLEPTO. Thanks God that people started talking. The fact that they dare to asked you to pay them for a simple thing like your prior year tax scans that you provided it and scan it to them it's a slap on anyone's face.

Very difficult to contact and actually talk to TurboTax. Have to wait for hours to actually talk to a representative. They filed 1040 forms for me, when I needed a 1040NR, there was no option to check this or any other options. The software led me on and I got fooled.

When I started my federal return, I went to the "free" TurboTax site. In addition to Social Security, I have a small income from part-time work. They then sent a request that I upgrade to their software that costs $119. I chose to keep working on the free. When I got to the point where I would enter my business expenses to offset that income, I found that there is no longer an option to create a Schedule C or 2106! So what were they charging for!!!! Now I find that I owe $272 for self-employment taxes when I never did before. Their information was to deduct from my state taxes. I never needed a deduction for my state taxes. I don't know whether to blame TurboTax or the Republican tax bill!

For Oregon early filers, pre-02/01/2019, TurboTax miscalculated their OR state taxes. The company, and their software, did not understand a new OR state tax and instructed us to enter a erroneous $10,000 Itemized Deduction. My initial refund (filed 01/18/2019) as miscalculated by TurboTax... That was received in my account (02/21/2019) and applied to medical bills prior to TurboTax notifying customers of their error (3/20/3019)... was $700 MORE than my actual refund should have been. I had to re-do my OR state taxes by hand, file and amendment before Tax Day and PAY BACK the $700 OVER-REFUND to the State of Oregon. TurboTax was of absolutely no assistance. Each time I tried to contact them and would only help me if I PAID THEM to upgrade my filing edition. TurboTax lost all my trust and I will never use their services again.

I have used TurboTax for 4 straight years and I've never had a problem. I've never had to pay so much for TurboTax, at most $54 to file my federal taxes and the state has always been free!! This year they claim filing was free, but what they don't tell you is that if you have deductibles you will have to switch over to another plan. You might want to put that in clear writing instead of hiding it in your system. I figure since I always file with them I would just pay the extra money and be done with it. I was suppose to get $800 back as my refund, but I choose to pay with my refund. I expected a $100 or so difference. Well, when I reach check out it's already taken half of my refund because of all the fees TurboTax has. Now I am only get $300.00?! What a joke! I am not using TurboTax next year that is for sure. No one should have to pay that much just to file a simple tax return. You're getting greedy TurboTax!!

TurboTax advertises their deluxe service as $59.99. They said that I had to upgrade because I had 'Other Tax' on my tax return. Whatever. Then they charge me $104 on my credit card because they claim that I needed a state filing as well as a federal one. Well of course I do! Everyone has to file state and federal taxes - TurboTax is deliberately misleading by advertising one price, when it is damn near impossible to pay that price without doing your taxes in two separate ways. Disappointed that they are so shady in laying out payment and fees.

Had hard time inputting the right state which was not on list. Can’t ask for advice since there’s a charge for it. You search for the information but not much there. Totally worthless literally since it’s free free free. Wasted hours trying to figure it out and got nowhere.

I bought a 2018 TurboTax tax CD from the Sam's Club, despite that I have plenty of storage to download any updates, it would not updates 2018 TurboTax. I will buy H&R block next time. There are a lot complaints regarding update failure on the TurboTax website.

This is my first year using TurboTax and I will NEVER use it again!!! I filed my taxes and they was accepted February 1st. I still to this day April 1st have not received my tax refund, they say they are still being reviewed. I’ve called the IRS and they have pulled our taxes to be looked into further.... Now I put everything that TurboTax asked for in the right boxes! All the years I’ve done our taxes this hadn’t even happened. The first time I used their program this happened!!!! Never again.

Used them for years. Get on this year and they had past employers with years gone wages, and I couldn't correct it no matter what I did. Tried to call the automated system from hell which is useless. Finally got an idiot on the line, who got so confused, I asked for a supervisor, and they disconnected me. And I was supposed to $49.99 for that???? Now, I'm looking forward to 20 years of unsolicited contact about my unfinished return. POS product.

I prepare my tax return as well as those for my 3 children. This year I decided to just e-file the state returns like I do the federal returns. Make it look like you pay $24.99 to be allowed to do unlimited state e-filing like it is for federal. I e-filed my son's return to get his $50 refund for state, then went on to second son's return and wanted to again charge me $24.99 for his state return. What a rip-off!!! Very misleading! After already forking over like $80 for TurboTax, you'd thinks another $25 should get me unlimited state filing. RIP-OFF!!!

I wish someone told me about this terrible company TurboTax prepaid card. I lost my card a month ago and I reported my card stolen, a representative put in a dispute claim for charges that was not authorized by me. A week later they answer my claim and I was denied my claim to which I’ve never made any charges on my card. When I asked him why I was denied they did not tell me. I still have not received a letter and it’s been a month and I put in another claim and they did denied that one also. I also sent medical documentation that states that I was in the hospital when the charges were happening, TurboTax prepaid card took my money and refuse to give it back. I believe I was discriminated on. I will be looking for a lawyer!!!! To sue these thieves.

They advertise 0$ Federal and State. They list the conditions which would make it not free. I did not hit any of those conditions and yet I was forced to pay or have all the work I did entering the information.

I had purchased from the first vendor because of the price offered. Got the product downloaded and tried to install. It failed to update critical programs, federal forms, help and state forms. Called Intuit C/S. Was on the phone for four hours. Intuit C/S could not help me, they could not fix my account, etc. Was able to get a refund from the original vendor who I wrongfully thought was the cause. Decided to try Amazon version... Big company should be okay, right? Wrong, had exactly the same problems. Did find an internet site with manual update download patch while talking to Amazon CS but it did not fix my state issues. Amazing that the Intuit CS people don't know about this problem.

They claim support, and live help, but really put you on hold forever and send you to people who don’t actually help. The software pulls numbers incorrectly and they can’t explain where they came from... Go to a real person or H&R Block.

I've been using TurboTax since 1998. For the last decade or so, I haven't considered using any competing products. But next year I will, because Intuit has managed to infuriate a (formerly) happy and loyal customer. I tried the online version this year. It said "you don't have to pay until you file". But most of the features I liked weren't there-- for example, I couldn't click on a number and get the source of the data, as I could with the desktop version. But at that point, I had already invested several hours in the process, and I didn’t want to start over.

New York state requires e-filing of state returns. We allowed our son to prepare his taxes and he opted to mail his federal return. When we tried to e-file his state return as required by the state, TurboTax would not allow the state return to be e-filed unless the Federal return (already in the mail) was e-filed as well.

In filling out Form 1040 using the CD version of TurboTax, I could find no place to enter my CA mortgage interest payments, but went ahead to complete as best I could and then e-filed the federal return. For whatever reason, the refund is ~$1400 less than last year, with no substantial changes in my financial situation, which is as uncomplicated as possible. However, when looking over the California return paperwork I saw that there was nothing listed on line 8a, "Home mortgage interest and points reported to you on Form 1098." Going back through the TurboTax protocol several times, I could find no reference or instructions that would help, but I finally took a guess and put in the interest amount under 8a C- "Additions," at which point the CA refund went up around $600 to just under last year's refund.

I am trying to talk to a person to resolve an issue all they care is to get me to pay more money and not resolve. Their service is not free and it is double what is quoted. They say 39.99 for a basic then they charge an additional 39.99 at the end so you're paying 70-80 dollars. They lie about fees and it shows up at the end. I had a basic question about system but they want me to pay a fee just to get a question answered about system not IRS or return. Guess I will go elsewhere so I can get honest a service.

I have completed my tax return for both federal and state tax (Massachusetts). The next step is for Turbo Tax to review the returns. But the system instead of reviewing the return, asks me to complete the state tax return. So I cannot make the system review the return.

We are two another victim of TurboTax's 2018 OR state return software error. We filed at the end of January and then received a notice in March that TurboTax messed up our return and now we have a couple weeks to pay back $600 of our refund received because of their error. Taxes are too important for TurboTax to be screwing up on this scale. Never again.

Most computers don't have a CD drive anymore. You have to call TurboTax and give them the CD info, and they place a download link under your TurboTax account online. I've done this in the past, and while annoying, it was quickly resolved. This year it is a complete nightmare. Not only does the automated system refuse to let you speak with a person, when you finally figure out how to get around it, the hold times are insane, and some of the people I finally spoke to had no clue how to do it, and ended up wasting an hour of my time. Overall, a horrible experience.

Since we itemize and I help my kids with their taxes, I purchased TurboTax Deluxe. I downloaded it on my computer. With tax the charge was over $80. According to the information on my receipt, I could prepare 5 Federal Tax Returns and 1 State Return. What it doesn't tell you is that you can prepare your state return and print it out but you have to pay an additional $24.99 to e-file it. I called support because it kept trying to charge me and they explained the additional charge. Very misleading. This is the last year I will use them. There are other companies who let you use their software free and don't charge you to e-file.

While I was doing my taxes with Turbotax, it kept telling me that I needed a different operating system on my Mac. It happened to be the operating system my Mac has. I tried for over three hours to contact customer support and would eventually go from the internet to a computer on the phone. Over and over, the computer would not let me talk to a person because it couldn't process my email. It would direct me to online Turbotax 'help.' It's the worst non-customer service I have ever had. I have had it with Turbotax!

When you get your refund they make extra, unauthorized deductions just because they can... For instance, even though I applied for direct deposit, they charge $40 for a refund processing fee. Plus, $20 for "other." Feel lucky to get anything back after the leeches got ahold of it...

This company repeatedly advertises FREE filing. And even if you pay the $80 for the program they still charge you $40 for your one free state filing. I was not going to use them again this year. But fell for that ad that claimed free state. Well, no more. I will look at other software for next year.

I filed with TurboTax, as I have done for years. This year, 2 MONTHS after I filed, I get a "critical" email from them that said, in part, "Because of an error in a TurboTax calculation, you may have underpaid your taxes. If you used TurboTax to file your 2018 Oregon state tax return prior to February 1, 2019, you may have overstated the Itemized Deductions, leading to an underpayment of tax. We fixed the issue in TurboTax and we want to make sure you have the information to determine if your return is complete and accurate."

I wish I could give it a negative rating. So difficult to use, keep leading to the page for upgrading services. I was forced to upgrade to a paid version, but it made the user experience worse. I then had to pay ~$50 per state for state tax filing, which is so ridiculous. I will never ever use this again.

I have a card through Intuit-TurboTax and had my card stolen while out shopping. I called to file a dispute. I was transferred several times and the representative appeared to not understand and would continuously repeat what I said and then ask me to again tell her what transactions were not authorized. She acted as if she didn't understand or believe me, asking the same questions repeatedly. There were only two transactions disputed totaling $57.58. I finally got the dispute filed and the process is a bit much and no way to fax or email the letter they ask for. It has to be handwritten or typed, signed, and mailed out.

I have used Turbo Tax to process my taxes since I had my first part time job at 15; I am now 32. Over time my taxes have become more complex and I have continued to rely on Intuit services. This year I received a notice that taxes in my state were calculated incorrectly and I needed to file an amendment: NOW I OWE MONEY BACK! I know that this is money that I shouldn’t have received back so I understand paying it. But it now leaves my family in an unexpected bill, when our refund was already smaller than usual with the new tax laws. I will use an accountant going forward.

They had sent me a check out and I never received the check that they said that their bank had sent out and their bank has took me through a lot just to get my check replaced. I will not ever use TurboTax again.

What I have to say is more or less what everyone else has already stated. After a lengthy filing period, there is a paywall before you file, forcing you to upgrade in order for the tax filings to be sent out. If your taxes are simple - do them yourself. Don't waste your time with TurboTax, their support center (which you also have to pay for), or their upgrade. Yes, TurboTax, I am upgrading, and filing my taxes somewhere else. Boom. Roasted.

I have used TurboTax for at least 25 years. This year sometime happened that I cannot understand why it happened. My husband and I have Obama Care or the ACA. I marked the box that we had health insurance and input my 1095-S form from the Health Insurance Marketplace. Form 8962 was generated. I updated the return just before efiling my 2018 return.

On March 18th, 2019 my TurboTax prepaid card was hacked and used in Southfield, Michigan. $340.00 was withdrawn from my account without my knowledge or consent, and my card was also used at McDonald's. I filed a dispute by emailing them my information to the greendotcorp.com and have yet to receive any feedback. The reps were rude and not helpful at all it's like I won't be getting my money back. I will NEVER EVER use TurboTax prepaid card again and I would not recommend anyone use this card next year. I'm very upset at the service. I should have been received my money back by now. I have kids to feed and bills to pay. This is the worst!

On 2/28/19 I decided to file my tax return with TurboTax. Big mistake! Immediately they told me it was free then when I filled out all my information and was ready to click on submit they told me I can’t complete my return until I sign up for TurboTax Deluxe which is 39.99 and not to worry because I can take it out my tax return so I proceeded. My problems did not end there. I then submitted my tax return and they told me I was due for a federal return of 711 but will only get 655$ because they need to take out the 56 state that they claim I owe NYS. I then read the fine line lab and they said they are charging me 127$ so I call customer service and spoke with Jessica ** case # ** who said I will not be charged the 127 that she will make sure I only get charged the 39.99 for the Deluxe package however I had to wait until I received my taxes in order for them to refund me. I said fine.

It cost me $39.99 for the State and $89.99 for the Federal filings. But hidden was $44.99 called premium service required if you are filing in California and/or if you wanted your fees deducted from the refund. I called and was runaround multiple times over this and told to call Santa Barbara Bank and Trust about the situation. Santa Barbara Bank told me to call TurboTax! I was told in order to have fees taken from my refund you MUST take the premium service and/or audit service. This was not explained when I made the selection to pay now or from my refund.

When filing my taxes for some reason; the zip code wasn't put correctly. I was first asked to send a copy of my ID which I did. Then I call again and now they asked for a recent bill. I don't have any bill, so therefore now they telling me that they will keep my money. I now have lost my money.

I bought TurboTax Premiere. Done with both Fed and Ca. Printed the return for mailing the Fed forms will not entirely print. The second time tried to printed all deductible forms by click off State but still print the whole bunch of State Return and 3 Federal Pages. Tried and tried were no avail. If I sent only 3 first pages without itemize items definitely the invitation for IRS auditing.

I filed my Oregon tax returns on January 24, 2019 after receiving all my documentation from employers and such. Today, March 20, 2019 at 5am I wake up to an e-mail from Turbo stating the following: “Because of an error in a TurboTax calculation, you may have underpaid your taxes. If you used TurboTax to file your 2018 Oregon state tax return prior to February 1, 2019, you may have overstated the Itemized Deductions, leading to an underpayment of tax...” So I immediately go in and now I owe $1,053 to the state because I decided to do my taxes early and turbo tax was having calculation issues. I had also filed through the Deluxe version which was over $80. I would’ve been better off going to a different tax service and paid the same amount and not have had to get hit with a $1,053 bill that Turbo is suggesting I pay by April 15, 2019 because it’s not like I have tuition and other expenses to pay for too.

February I attempted to file my return but got this message, "Your Illinois return is currently unavailable to view, print or download because some of the forms haven't been finalized." After waiting a few weeks I decided to contact Customer Support. I spent about two hours on three phone calls and she finally sent me a link to a download.

After I finished filling out all the necessary information, I then learned I would have to pay a fee of $39.00 for my payment of $59.99 to be taken out of my $231 refund with my net refund being $132. I will not pay this fee of $39 because it was not disclosed before filling out all the information especially when I have a tax consultant who will charge me $50 with no hidden fees. I will never use TurboTax again. Beware of the $39 fee taken from your refund plus other fees.

TT should be taken out of stores. It gave me a house tax credit that I should not have got. It gave me $400 income credit that I should not of got... It just did not look right. I was getting way too much back. So I took my paperwork to a tax place and for $75 dollars they made it right and took only 20 min. Glad I did not send in TurboTax. I took TT back to Target and they gave me a refund. Never again will I use TT. Use it if you want a letter from the IRS.

I used TurboTax for the second time this year. When I go into my 2017 tax return, the home page summarizes my refunds from Federal and State. Perfect, However, when I go into my actual documents, all the numbers are different and it indicates I owe $7000 on Federal!!! After doing a lot of research, I found a bogus 1099-R for a $40,000 distribution that never happened.

Been using TurboTax for many years and love it. It is exceptionally thorough and that is GOOD. Never ever had an issue from IRS on my returns. It has so many wonderful features that help ensure you don't miss anything.

I, like many others here, have used TurboTax for years. This year I figured it would be like the others, charged minimal for federal and state is usually free. This year, I was charged $60 for federal, $40 for state, AND they then wanted to charge $40 **JUST TO TAKE THE MONEY DIRECTLY FROM YOUR REFUND**, HOWEVER there is no warning to this hidden fee until you're about to click "pay". TurboTax has become a nickel and dime corporation, and makes a profit by scamming people through false advertising and hidden fees.

I used the free version but I have friends used the pay version and they say it's great! Worth the money! I have been with TurboTax for 8 yrs now and have always been pleased with their software and ease of use! Keep up the good work TurboTax!

I’m a long time customer and was tricked into thinking I was getting a free filing. But I was charged double what the software costs at Sam’s Club and was not told until the end of a 2 1/2 hour filing process. I called, basically told I could opt out, but all the provided information would be lost.

After entering all our incomes and mortgage interest payment the due Federal and State taxes looked pretty much OK. Few day later due amounts looked same as before until I started to enter some more deductions (state car taxes, etc.); there was a message the $10,000 limit deduction for state taxes was reached and some deductions will not apply. But the HUGE SURPRISE was seeing the due taxes skyrocketing by $20,000 Federal and $3,500 State.

I have filed with TurboTax for several years now and I've always qualified for the free service. I realize that people should not expect services for free forever, so I'm willing to pay a little for a great convenience. Having said that, this year was like being nickel and dimed at the circus. Nothing has changed about our lifestyle/circumstances. We are in the same home as the last 6 years, no children at home, wages and SS income are about the same, from the same employers, and I get a tax credit from the Healthcare Marketplace as I have for the last 3 years. Nothing has changed. Except as I entered our income information, it wasn't clear where my husband's SS income should be entered.

TurboTax walks you through the process, step-by-step. It’s so easy to use. If you have questions, you can ask the community, or a TurboTax agent. They are very responsive. I highly recommend TurboTax!

For the past several years I found it impossible to load TurboTax into my windows based computer. It simply would not load. Had to contact TurboTax and get it to authorized a download of its program into my computer.

I used a new email address this year to file, and now my return has been put on freeze for 48 hours - the max they can hold it under IRS law. In the security email, it provides a phone number to call to "let them know" it's really me, but when I call, I am greeted by an punchable-sounding robot voice explaining my return has been put on hold because I used a different email. Okay, now why would you send me an email telling me to call a number that will tell me the same thing as the email??? The cheerful robot then tells me "no further action is needed." Does this mean my return has been unfrozen?? Will it be filed?? Who knows?? I guess I'll have to wait and see, because I can't actually talk to anyone about this without paying $30. That's some textbook extortion right there. Not impressed.

Up until the last step of the process, I was very pleased with TurboTax. It is quick and easy to use. I get to the LAST step, after a good hour and a half, and I get a message saying I must upgrade to Deluxe. It waited until the last possible step to tell me this, probably to push people towards paying the fee after all the time they spent entering information. It is not as "free" as it would lead you to believe, and I consider their methods predatory. Would not recommend.

I clicked on a link on my bank's website that was supposed to get me free TurboTax online ($80) discount. It took me to TurboTax, after I completed and filed my taxes I saw they had applied a $15 discount. When I finally managed to get in touch with customer no service, they informed me they do not give refunds. How stupid are they, I wasn’t asking for a refund, I was asking for the discount I was promised when I started the process. Too bad they have decided to steal money from unsuspecting users and have truly lost sight of what customer service is and taking ownership of a problem they caused. Certainly won't use them next year!!! Just hope I don’t have to listen to their obnoxious Free Free Free Free Free ad next year. Epic fail Intuit/TurboTax.

Their system doesn’t work for MC users. Hours and hours with tech support. WARNING. DO NOT USE TURBOTAX. It’s an inferior product and its staff is filled with inept uneducated people. STAY AWAY. Nasty people — it’s been a nightmare. My amended return was printed on the WRONG FORMS.

I filed my taxes through TurboTax and I have not received a refund yet and they don't know anything about it...very unprofessional. That is my money. I should have gotten my return by now. I don't think they did it properly.

TurboTax can easily be done online for free. They take care of filing for me and said I could expect my return within ONE month. If I had a choice between paying TurboTax and using another tax service for free, I would still choose TurboTax.

TurboTax Customer service is the BEST there is!! Always nice and helpful. Love the video calls they offer to everyone! I will stay with Turbotax! I'm a 5 yr customer already. Their programs are easy to use!

I have used TurboTax on and off for several years. I now make use of the FREE edition since I am retired and have very few deductions. They also include e-filing with both the Federal and State return.

I just signed-up with TurboTax online yesterday to take care of my taxes...the whole reason for filing w/ TurboTax was because their commercials made them seem fool-proof and they were supposed to be quicker & cheaper than going in to H&R Block AND I could eFile which would get my returns quicker. THEY COST THE SAME as going to H&R Block in person AND they weren’t able to eFile for me because their system wasn’t accepting a number from my W2s at which point they directed me to the IRS “to push it thru” who told me they don’t do that, that it was TurboTax that needed to solve that issue. They weren’t able to solve my issue after being on the ph. for 2 hrs...TWO-HOURS! At which point they informed me I’m now going to have to MAIL-IN my papers and am still being charged $299 because they FILLED OUT MY FORMS!!! Aahhhh!!! NEVER AGAIN!!!

The failure to have real estate and local tax forms cost me thousands in future years taxes, they claimed it was an IRS hold up, but their delay and the elimination of recharacterization had a significant impact on my future tax liability.

Easy to use, but they do not guarantee the correctness of their program unless you pay extra. I think that should be included in the the price. Filing is easy and it picks up T4s directly from the government website.

The APP downloaded was missing some steps to complete my return and I needed to wait for the next couple of updates. It seems each year I pay more money for less features. I most likely will look into other applications for filing my future tax returns.

Well developed software app by reputable Quicken leads me to trust the tax legality & app reliability. I’ve been using it for a decade so my past tax return info is carried forward to the new tax year saving me time. Recently, I couldn’t find my printed copies of previous years and found it very easy to download them. Last year I needed CPA advice and found it incredibly easy & helpful to be able to get a CPA on the phone who could look at my return real time & provide advice on an unusual circumstance. I was able to file with confidence that my return was correct. Price is very reasonable compared to hiring a a tax firm.

I have used Deluxe for many years. Now I can't access a live person online without paying an exorbitant additional fee to converse with an agent online to ask a simple question because it wants me to pay an additional $90 to ask a simple question about whether something is tax deductible & where to enter the information.

I bought the TurboTax premium CD this year with FREE STATE. When I got to filing my state in the program, it would not file until I paid $24.99. What happened to FREE STATE! It was a real come on and a rip off!

Some questions difficult to understand. Need more specific examples on nature of questions. Ability to go "back" to correct previous pages is easy and very helpful. Perhaps question problem understanding is due to my lack of knowledge and understanding of IRS rules and terms. Otherwise an easy and helpful program to use. Especially the FREE EZ program.

There seem to be a lot of glitches in the software online. Sometimes you have to redo a section several times before it deems that it is finished. It also asks a lot of technical questions I don't understand.

I have used TurboTax for years, and have always been happy until Intuit took $59.98 of my Federal Tax Refund to the benefit of something called Green Dot Bank. Perhaps I missed it when Intuit included a notice about what this Green Dot Bank was. Shame on me! Will I allow this to happen again. You bet your H&R Block I won't. After paying up front for the TurboTax software, I object to being charged again. I'm not coming back.

I purchased the TurboTax cd and did my 2018 Federal and State income tax. I have used it in the past and have had little problems. This year I e-filed to both the Federal and Illinois. Both accepted my filing and I was finished. I did owe Illinois a small sum of money. I printed out my Federal file with no problem. When I tried printing out the Illinois return, TurboTax stated that the State was incomplete. I needed one form from the state (IL-1040V) in order to pay what I owed. I went into the forms section of the program and there was my Illinois return. I tried to print it, but the program would not allow it. I spent most of the day trying different things to get this printed.

I used TurboTax for many years starting in early 2000. I found it intuitive, easy to use and understand, not mention time saving. I had and still have many tax files on discs, also a very convenient way to store and keep records. I have never had any problems with the records or reprinting them for references.

I have used the Deluxe version of TurboTax for my federal and state income taxes for more than 10 years and have been very satisfied. TurboTax makes complicated tax issues as simple and straightforward as they can be and the electronic submission option is most helpful.

I have used TurboTax for YEARS and this year is pure hell. The program pulls my Fed info into the MA forms and doubles my income causing questions to surface. I cannot change the amount in the MA 1040 form. I will likely end up just doing my taxes with pen and IRS forms. Waste of money buying TurboTax this year. Likely won't buy it again.

I used TurboTax last year, and it worked out well enough. I had a CPA/tax pro review my taxes and he benefited me $20 more while costing $276. Considering I spent $49 for TurboTax and almost 7 times that amount for a professional to review it, I would say TurboTax proved itself to me.

Easy to use, thanks to their step by step option. Customer service is helpful too in rare cases when you need extra help. Tried free Credit Karma online tax return: like day and night, stopped in the middle and will not use it.

This year's Turbo Tax for 2018 is very difficult to understand with the new tax laws which went into effect in 2018. I have used Turbo Tax since 1996 and I can't believe what a piece of ** software it is in comparison to previous years. It just doesn't flow right. It takes you to screens like prescription medication and then prevents you from inputting any data. Why go to the screen to begin with.

I used Intuit TurboTax to file my taxes. The total cost quoted was 76.84. I was given an option to have the cost paid from my federal refund and chose this. There was NOTHING to say there would be additional fees or that my refund would go to another bank. I simply chose this option as it seemed the simplest way to pay. Had I known it was going to cost additional fees I would not have done so. I have not received my refund, and cannot speak to anyone since I "did not pay for customer service". After a lot of run around I found out my federal refund went to Civista Bank. This is not my bank and I did not authorize this. I then found out Civista has taken a total of $136.83 from my refund, also not authorized. They have not given me my refund, nor contacted me to advise they have had my money for almost a month. This is a total and complete sham run by Intuit in conjunction with Civista Bank in Sandusky Ohio.

I like the ease of navigating in TurboTax this year. Everything was going good until I had to pay for e-file of state. I always use a credit card. Note the extra 39.00 for taking it out of my refund. After about an hour I gave up and paid the fee. So instead of $24 I had to pay the $24 plus an extra $39. I have used TurboTax for 10 years. This is my last.

I have been using TurboTax for years and as always, it's very easy to use and gets your taxes done faster. But the fees being charged no longer make it worth it. This is my last year using TurboTax. The fees are over $300 for me this year and I don't have a business. I have 4 states I have to file and for each state they want $44 plus the $69 for the federal. Then when you e-file, get out another $24 per state return. BUT WAIT, THERE'S MORE! If you are getting returns, you get charged another $39 for "Return Processing Fees". It's too much TurboTax. I am done. Goodbye.

These people don't know whats going on. They lack basic knowledge. I don't even work at TurboTax and could navigate the program better. My advice train your staff. What's the purpose of having them if they can't help the customer. I spoke to two reps and either could provide the help I need and my request wasn't even complicated. All I wanted to do was pay for an upgrade with a card. It's only after doing some research I found it to be a near impossible task. How?? I would feel better if someone said we cannot or we don't end of story than waste 2 hours going around in circles. Now I have to wait three weeks for documents I need now, unacceptable. I would be even more disappointed if I'm charged for that because I was not helped at all!!

I paid TurboTax $80 for them to e-file my taxes. They didn't and refused to refund me. I spoke to customer service for almost an hour and got nowhere. I asked to speak with a supervisor and was told I could not be transferred.

I have been using TurboTax for more than 15 years. Tried two other software packages but came back to TurboTax after one season. I like the ease of inputting data and switching back and forth between topics.

I use TT because I have used it for more or less 20 years and am familiar. The ability to transfer from year to year is helpful. Error checking keeps problems to a minimum. Good but always with room to improve research resources are available.

I have used TurboTax for the last 12 to 15 years and it gets easier every year to do my taxes as they make it easier to understand every year. I have also called them to clarify something that was not clear to me. They were always very helpful.

I have always used TurboTax to file and have never had issues, 2018 tax year I decided to receive my refund on a TurboTax prepaid card. I was nervous so I read many reviews and those only made my train of thought worse. I am happy to say that I received my full refund on the day it was to be deposited in my account and TurboTax did not charge me a dime. Yes you can only pull out 1000 a day 400 twice then 200 but if you go to the ATM machines that they tell you then it is free. Card works at all stores and I’ve had no problems whatsoever. Thanks TurboTax.

A TurboTax software bug for form 2210 caused my federal return to be rejected. The help option in TurboTax was useless. I had to do a search on the internet but found a solution and it was finally accepted.

Have tried to do online filling with TurboTax for 3 consecutive years. Even Have an IRS PIN assigned by the IRS for us to use. But all three times the online filling using TurboTax failed but for unknown reasons. When we called TurboTax they said we would have to pay to have their support team look into it. So we just filled out our 1040 and mailed it to the IRS. TurboTax promises a lot but does not deliver unless one pays even more when issues like this arise. TurboTax could provide some details of why an online filling failed but they refuse to do so unless one pays for support.

I was near the end of the process, about to hit file, when I notice I am being charged $39.99 to have the payment to TurboTax deducted from my return. When I try to remove this option, I find that I would have to clear ALL my info and start over (5 hour process!) to change this! Total BS!

TurboTax was very easy to use last year when filing 2017 but this year, in filing 2018, I have never been more frustrated. I consider myself a rather patient and rational person but my blood is already boiling and I'm not going to recount the many frustrations encountered with TT. I fear doing so will cause me to hurl my monitor out the window! My biggest gripe is their indirect and hidden fees. I apparently needed their $59.99 Deluxe package in order to enter and file information for a 1099-MISC. Already in too deep, I bit the bullet only to find it was an additional $39.99 for the state filing - all because I had a 1099-MISC. When I bit that bullet, it appeared on my bank account as $105.98 and for those of you doing the math, that's $6 more than the $59.99 Deluxe and $39.99 state fee. Yeah, it's only $6 but it's the principle of it now and that measly $6 is enough for me to say I will be returning to TaxAct next year or to any other tax services but TT.

This was my third year using TurboTax to file my federal return. What a harrowing experience! First of all, why the ** do I have to PAY TO HAVE ACCESS TO MY OWN PRIOR YEAR's RETURN??? And then I have been looking for more than 2h now (and finally giving up) on how to get an upgrade or pay to have access to my last year's return. My husband and I finally decided to use his account to file jointly and they don't tell you upfront that you will be charged $40 in addition to $30 you pay for Deluxe version if you decide to deduct that $30 from the return. They make you complete 10 odd steps before finally disclosing that information! What the hell is wrong with them? What a total waste of time. Going with another option next time.

I've used TurboTax for years without a problem. This year, however was a different story. They seem to have cut back on quality control. When TT did its final check it came back and said there was an issue. Form 2210, section II, box A needs to be unchecked as there is no penalty. (If they knew it was supposed to be unchecked, why didn't they uncheck it.) They displayed the form so I could uncheck it. However, it couldn't be unchecked no matter what I did. I tried multiple times. I requested a call and was told I would get a call within 30 minutes. I got no call but a couple hours later I received an email asking to rate the service I got on the call.

I have used both TurboTax and TaxAct. I really don't find a difference. The one thing I do not like about any of them is that downloading them to keep a copy on your computer is not possible. My printer is not working and I would like to have a copy.

TurboTax is a great way to do your taxes when you are young. When you get married, buy a house, and have kids, it's no longer as reliable. Rates will be better if you have someone do your taxes. They are also very in your face trying to get you to spend money on their website for upgrades which can be very annoying.

Was a TT customer for MANY years. In 2018 drastic change. LOUSY customer service, bait & switch, hard to understand, can't get help w/o paying extra & they are not ADA-Compliant - hearing impaired cannot get any help. Will NEVER use them again.

I've used TurboTax Premier many years without problems. This year, e-filing of completed tax forms using a credit card for payment fees is impossible. I spent 2 hours with three different reps who charged the wrong fees, provided credit(?), made me go through the same ineffective steps, and could/would not adjust the locked-up program to make e-filing possible. It appears my only recourse is to submit my completed forms by mail. I will look for another tax assistance service for 2019 taxes. I'm thoroughly disgusted with Intuit TurboTax services.

I have tried all of the others and not one of them could compare to the USER FRIENDLY, EXTREMELY ACCURATE TurboTax!! TurboTax is always there when you have questions, and their answers are easy to understand and/or comprehend.

I really like this service. I keep coming back every year because I've had zero issues with my taxes and I always get my refund pretty quick. You can go their cheap route and file free, but they offer so many things when you pay a little.

Their ad says free. I spent the time completely filling out the tax form and it refused to send it unless I paid forty bucks. Tried two times with same need to pay result. Went to Credit Karma free service and it did my taxes for FREE. TurboTax are lying scum.

TurboTax must have been taken over by the government. They have taken away all the freedom of entering your data directly on the forms and in whatever order you wish fill out the forms. You can no longer just open up a for directly. You have to go through their stupid step by step, and spend wasted time trying to find the form you want. Then have the Nanny state ask you, "Do you wish to fill out this box? Or how about this box? Wait, we didn't recognize that, start over." What a wasted of my time and intelligence. As Mark also said, I have been using TT since floppy disk days, and find it gets worse and harder to navigate each year. This is the last year they will get my money.

TT is charging $59.99 to file federal and $39.99 to file state when returns include certain credits (retirement/educational). TT does not tell the user of the fees until the end of the user’s return. The fees are more expensive than 90% of boxed versions on the market. I would not have used their online version if had known of fees. The user must either pay their fees, or restart the entire process, while leaving all their information online with this dishonorable company.

Taxes can be a real pain to people who don't know how to do them on their own, don't worry TurboTax will help you get what you deserve back on your taxes. It completely walks you through every step it take to complete your income taxes. It doesn't miss any key points. Plus, it make doing taxes easy, I've never had any issues in the 5 plus years of doing my own taxes. Save you money too.

We've been using the TurboTax system for several years. We have found that by following the guidelines it's always been the easiest way to file. In fact, we've already filed and received our refund already! Thanks to TurboTax, we've been very happy using it and will continue with TurboTax!

I have used TurboTax for 9 years and the program has only gotten better over the years and this year there are live CPA's available for questions. The error review before filing your taxes saves you tons of grief as does the audit meter. When I file my taxes every year I do so with confidence. I feel that TurboTax takes the frustration out of an unpleasant chore.

Successfully used TurboTax for five years now. You can wrap up your taxes in under five hours and the cost is very reasonable. It’s convenient to finish all your taxes in the comfort of your home. I like the additional feeling that they will deal with the IRS.

I have used TT Deluxe for years. I usually purchase the CD at Costco, Best Buy or other national retailer. This year I downloaded the software because I thought it would be faster and cheaper. It was not cheaper. When I finished entering all the data and went to pay I was charged $59.99, about $20 more than advertised. Nowhere did the software tell me how much it would be until I got to the payment section. Also, the software did not include a place to enter estimated tax payments made. Instead, the program put me in Form 2210 to figure an underpayment penalty of more than $500. This was crazy because I paid $15,000 in estimated taxes during the year. I corrected this problem by going to search.

I was pleasantly surprised with the TurboTax Small Business Program. It has categories for each type of small business with the common and even uncommon deduction possibilities. It is objective and not subjective like CPAs and EAs.

TurboTax is very user-friendly. They ask the right questions so you can provide the right answers. You can upload your W2s from your employer’s site. Or you can take a picture of your W2s and transfer them.

I’ve been using this for about three years now and I love it because it makes it very easy for me to use. I love the explanations offered by just clicking for help. It’s convenient and perfect for first time users.

TurboTax asks for payment before e-filing. If there is an error you can’t proceed. I had to call customer service for a refund. The refund will take up to 2 weeks before it is released by TurboTax. I wouldn’t recommend it.

We have purchased TurboTax Deluxe for many years. I process my husband and my taxes (even thou he is the CPA), I also process our adult kid's and my parents' taxes. Each of us have different situations, my parents have a ranch with income, my daughter self-employed. You can easily see what the cost differences are with the 2018 tax changes.

This year (2018 returns), TurboTax software is very unstable, keeps crashing, and Intuit customer support doesn't care. I have called multiple times, spent hours reloading the software, etc. to no avail. This is no way to run a tax software business!

Filling out TurboTax after paying 60 something dollars for the disk that was pretty easy. Then I went to file my daughter as a dependent. She was born in August 2018. They said I couldn't use her until the next year which was a big fat lie. Luckily I ran into this early before I actually filed. I do not trust these people anymore and and will not use them ever again. It makes me wonder how many people they stole money from.

I have used TurboTax for many years, and it has always adequately met my needs. It is very helpful in finding answers to the more difficult issues and is user-friendly-- improving from year to year. I would recommend it to anyone who wants the luxury of being led/walked through the process without having to be a tax accountant to do his or her taxes correctly with as little frustration as possible.

I have used TurboTax for years but this year was awful. The flow of input and detail were non-existent. It loaded my info into my husband’s column. It said his military retirement pay was illegal. There were too many hiccups to name. I called customer service and was told (after paying $149 for the program, filing and expert advice) use some other program.

TurboTax does make it easy. However, I purchased audit protection and TurboTax was useless. Also, I have an LLC. TurboTax informed me multiple years that I did not have to file a separate business return with the state. But, the state is stating otherwise. Now I'm faced with penalties and interest.

Very well organized, intuitive and easy to use. You fill in your returns step by step guided by TurboTax or jump around and skip parts not relevant to you. As I am a CPA, I did the latter and was happy with the results. If you have a specific question their customer service is available 24/7, easy to get a hold of, friendly and very knowledgeable. It makes doing your tax returns quite easy and saves a great amount of time. I highly recommend it.

I filed with my accurate W2's just like I do every year since 2008. Zero issues this entire time. But this time I somehow owe the IRS money, I went from getting $1144 back to OWING them $747 dollars. And when I asked for help or an explanation on why their calculators MISSED this HUGE calculation the only answer I got was "I'm sorry but we can't help you. Call the IRS." Which I of course did, but when you trust a company to give you an accurate return, and then get blindsided with this it's very frustrating!!! And guess what, I STILL can't get a hold of anyone to explain exactly why this happened and why I now owe the IRS money. So THANKS A LOT!!!

Free! Nothing is free in this world. Just done my 2018 short form and for e-filing, charged $139. for federal and state. Easy to do tax worksheet, but what a scam! Never again will I use this. The TurboTax Intuit advertising to upgrade to a more expensive turbotax services. From a former Customer, 2+1/2 stars only.

According to CRA this software "created" more income tax deducted than what I entered in the form. Tried calling their customer support, on hold for 45 minutes with no reply. The software doesn't work and there is not customer support. Do not buy this product.

I have been using TurboTax since the product was offered via floppy. It has been a good experience but have had multiple issues in the past few weeks and unable to get any help from TurboTax. Purchased 2 Turbo tax with State. Reason is TT is available for $40 with one state, with another state you need to purchase for $40 or just buy another disc and add to another computer. Had no issues with Federal eFile, although note for simplicity they will charge you another $19.99 to eFile the state.

I regret using this service but it is much too late. I went to this website because I didn't know what I was doing and lots of people recommend it to me. I also was told it was free. Saw multiple ads stating it was free. Honestly I wasn't expect free but 100 dollars is crazy. I didn't know what I was doing. I just filled in what it wanted when prompted only at the end you have to pay to file. It is normally 34-39 bucks, but you filed state which I was under the impression that I had to that another 34-39 bucks. I don't remember pressing deluxe but my recipient says otherwise. All together I was charged 106 which I am having deducted from my return. Get this included in that 106 is a fee, for allowing them to take the payment for the service fees from my return.

TurboTax is a good option to do your taxes if you don't have any inversions but you need to have a minimum knowledge about taxes or your taxes have to be simple. I would like to see more information when you are filling up your taxes.

Have been using for 4 years now. Good thing is - from 2nd year onwards, it has all history and basic information - just to review and hit "no change" button! Okay price... user friendly... making it little cheaper would surely help!

Turbo Tax is fast and easy. I trust that when I enter my tax information into the form that everything will calculate accurately and I will get the best tax return possible. I highly recommend TurboTax for doing your own taxes.

Works ok for my situation. I appreciate being able to import data from other accounts to my return. I had trouble last year as the CD was defective and I had to go back to TurboTax and arranged for a download of the software.

Last year I bought TurboTax Deluxe from Costco the way I have done for many years. When it came time to e-file my 2017 Return, I was charged another $39.99. After finally being able to reach TT Support to let them know that I have paid for it already, the charge was finally taken off. In order to prevent this problem again, I decided to download TT Deluxe this year because the price between Costco's CD and Intuit Download was very similar. I would pay the $39.99 when e-filing, according to Intuit. When it came time to e-file, the sudden charge was $49.99 PLUS another $39.99. Even though I have made sure to pay with Credit Card and I did not itemize my Return. Intuit Support told me over the phone that Costco's Turbo Tax Deluxe is different from Intuit's price schedule.

I did the online fee TurboTax prep. Not until I got to the end, they said I could not process my taxes since last year tax info was not in their system. I decided to just delete the info since I could go to the same tax prep from last year. Well TurboTax would not let me delete my profile either. After going about asking for help to delete my profile, TurboTax help QA, advised that since I registered already I was not allowed to delete. Everyone registers to get started. I'm upset about this, so I deleted my tax in that was in progress, but there is no way to terminate my profile, so my taxes as of now is still reading in progress.

Over $100 for FREE Tax Return?? $50 for a $40 Refund!?? All I can say is don't click on Deluxe or any other of their click bait. They won't let you delete and start over once you have. You have to pay to submit the State even if you don't want it. It was $40 for my $50 State refund. I respect programmers, and think they should be paid, but only when there is a clear agreement of both parties. And they clearly hide after swindling you. There is very little support. It's disappointing to see a good product used in such a poor way. Consumers have a good memory - I hope the current owners of Intuit change their marketing and business strategy or they will lose my business and hopefully a lot of other honest consumers...

I’ve been using the same account with TurboTax for 8 years and they waited until after someone stole my info and processed a return through their site to let me know there may have been suspicious activity under a different user acct with my SS. Furthermore they sent me a misleading email saying they could potentially stop the pending submission (yet they emailed me after it was already accepted by IRS via TurboTax online). And then the reps lied and said they would contact the IRS with “fraud advocacy” for which they don’t do. They also promised to cover any cost of using their program to calculate my taxes this year and give me a pdf print out to mail in and I had to call 3 times to get that.

I’ve used a combination of TurboTax & Ufile for the last 15 years without issue & refuse to use cloud-based software, especially when dealing with my taxes. I input numbers early to get an idea of RRSP contributions. I recently attempted to open my personal file to input newly received T5 #’S & found the file was corrupt. The help desk stated this was because of a windows update. This was Feb. 24 - Windows update occurred Feb. 20. No fixes offered - rename the file (delete) & redo. I did this which took another 2+ hours. Attempted to open the file Feb. 28 to find it corrupt again. Help desk again went to the default reason of a Windows update which is bogus because there was no update. The help desk stated that they were getting a lot of calls about this. They are clueless as to the reason this is happening & just rolled over & refunded the cost. DONT BUY THIS PRODUCT!!

Have been using TurboTax Premier for years. It carries over info from previous years, allows direct input of financial info from the sources, and provides everything I need to file a somewhat complicated return. The most complicated segments I deal with have to do with K1s and foreign assets, income, and taxes. That could be improved on, I think. But maybe that's the IRS's problem. When I have had difficulties I can't resolve myself or with online help, a CPA is available to resolve them. Audit support is readily available also.

For years, TurboTax has been very clean and trustworthy. Not this year. Federal return rejected by the Feds, because form 2011 was prepared by Tax 1) unnecessarily, and 2) incorrectly. Also many bad "flow" decisions, like "Did you have (situation **) this year. Reply "No". TurboTax asks "what kind of situation ** did you have?" Several examples of this. Looks like the tax changes got away form the developers & they shipped really incomplete code. Makes me nervous about filing.

I must state that I am a software engineer with over 20 years experience developing web applications such as TurboTax Online. I state that to remove user error from the possible reasons for such a poor user experience and disastrous support mechanism of this application. This product has turned into a bait and switch. I have used the TurboTax client application and online version (TTO) for 15 years. I just logged in to start 2018 taxes and noticed my filed 2017 return has $0 for income.

Massachusetts state tax 2018 form 1 - not copy the final number (line 6) from the form 1 line 12's worksheet to form 1's line 12. Instead, it puts 0 there. As the result, a customer may pay higher tax than needed.

TurboTax 2018 Wisconsin software has a bug in it, which does not give you the deduction for EdVest contributions carried over from the prior year. Upon review of my 2016 and 2017 Wisconsin returns, the bug existed in prior years as well. The guarantee "100% Accurate Calculations Guarantee" is not true. I will not use TurboTax next year.

TurboTax advertised that filing my federal and state taxes would both be free. They filed my federal one, but when they went to file my state one, they said I would have to pay $59. They didn't have the form for my state available back when I filed my federal one, so TurboTax said that I would have to return later to file the state one. When I returned, the site said that a "unique situation" required a different IRS (federal) form that would require the $59 upgrade. What?! My federal one was already filed weeks ago! They won't let me file my state one without upgrading for the already-filed federal one. Do they really think I won't go through the trouble of using a competitor for my state return when I had already started it with them? I do not fall for bait-and-switch tactics! TurboTax has lost me forever!

Software did not catch a very blatant mistake. I entered a number and misplaced put a comma where a . should go - big difference and so the income from another state was way higher than the total income. You would think the software that is checking for errors would have caught that one. I did not catch it until the first state return rejected it. That one I was able to fix. However the state that I owed (because of the mistake) accepted the return. (Why would they identify a mistake that would cost them revenue.) So now I have to file an amended return. Also tried to talk to someone at TurboTax about this and was put in a queue for them to call me back - they did not.

Everything was going fine. I've used TurboTax in the past with success. This year, I declined the offered updates throughout the filing, but at the end, there was an upgrade to $59.95 with no opt out. There was an additional fee for state. What a hoax: Turbo's commercials have actors spelling f-r-e-e. IT is not free. I backed out and will look for help elsewhere. What a sham!

I have used the Premium version of Turbo Tax for years with no problems. This year it produced a form that said I had underpaid my taxes and the IRS would figure the penalty. In fact I am getting a refund and I overpaid my estimated taxes over the past year. I found that this is a "bug" in the program. It's March 1st and there are still "bugs". So when the program reviews your form and states "no errors", you can't trust it. I wonder what other things weren't done correctly.

The version I purchased through for tax year 2018 said it includes free state version. When I went to file it charged me $24.95 to efile my state return. This isn't free. I will NOT be using Turbo Tax again. I've used Turbo Tax for years, and just lost a customer over this poor practice. I'm sure others follow this same model - I will be looking for an honest company to do business with for my 2019 taxes!!

I saw several advertisements sent to my email to file for free sent to my email this year. I thought "What's in the fine print?" It turns out that it wasn't "free"...big surprise. I don't have a complex refund by any means. I have 1 job, school loans I'm paying on, and medical benefits assistance...not complex right? Well all WAS free until I had to claim what I had for interest on my student loans. When I tried to claim that the site told me that the FREE version didn't cover reporting that. Seriously?! What people haven't had any school loans. I'd say at least 50% have...just a guess. So I felt slightly willing to pay $60 for the next version up. Mind you I may have saved $0 by doing that because my school stuff only gave me around an extra estimated $60 on my refund. Then of course they charged another $40 something for the "Free" state tax filing. That's not the kicker. Here it is.

If you filed for free, they won't talk to you unless you pay $$$ Even if THEY do something wrong. I did my taxes and FINALLY got a Direct Deposit Date of today. However I did not get my money. After waiting for a delay. The account number and routing number are wrong. I didn't notice when I printed out my returns because I don't have those numbers memorized. They are not mine and I would never have used those numbers. There is no way to see On TurboTax what They have for my numbers. I will have to wait while the money is sent back to the IRS and they mail it to me. IRS SAYS 5 WEEKS! ** TT. Last year I filed with H&R Block. Not one problem. I will never file with them again. They owe me a boatload of money!

I first submitted my return for review using the "A tax expert will review your return and contact you through email within 24 hours." Over 48 hours later still no email. Next I tried calling for a phone review in the morning hours and got put into a queue that said they would call me. Waited for them to call me back...Waiting all day and no phone call. I paid for this service and am very unhappy that they either do not have enough agents or there is something wrong with the system somewhere. I get that the phone line may have a long queue but there is no excuse for the email review and I would not waste my time or money on this ever again. I think they should remove the 60.00 fee I paid for this since it was unusable.

Reading the "free" plastered all over their website and aggressive email marketing, I decided to file my 2018 taxes with TurboTax. After 2-3 hours of entering forms and repeatedly opting out of a paid version, I was suddenly expected to pay $120 to file the taxes. That is, after being lucky enough to realize that it would have been $150 if I chose to have my payment deducted from my returns. This is nothing but deception. TurboTax tricks you into spending a significant amount of your time using their product, and then takes your returns hostage unless you pay a fine that is not disclosed before.

I can't rate less than 1 star... I have used TurboTax for years to file my taxes and taxes for 5 or 6 other people. I have never had a problem. This year however was a NIGHTMARE!! I filed for my husband and I first, it should have been 39.95, because I needed help, I was charged another fee, now bringing my total to 89.95. I thought that entitled me to talk to a live specialist, no! By the time I was done they had charged me 149.95 and I SOLVED MY OWN PROBLEM! Their specialist couldn't help me and said I would have to file a paper return, I figured it out myself and e filed. But for the cost I might as well have gone to H&R Block.

The card is a big hoax. You do not get money faster. In fact you get it later. It is near impossible to speak with a live person and when you do the foreign person is of no help. Tax software is not free.

Advertised as a one stop product to process taxes. They advertise that they have all your prior returns on file. But block them from you if you haven't paid for this year. Horrible, disorganized customer service to back up the false advertising. Do yourself a favor and go with H&R Block.

I received a different amount from the IRS then my tax return and when I asked TurboTax to provide me with a receipt for the correct amount they received for me and took charges out of, I was told they could not provide this receipt. They accepted the amount from the IRS and took charges out of it, yet there is NO RECORD of the transaction! This is BEYOND BAD business! BUYER BEWARE! I will NEVER use TURBOTAX again.

Third year in a row spouse name does not match. They cannot fix bug. Only way around it is to print and mail returns. Defeats purpose of using TurboTax and e-file. Send endless requests for help, no response ever.

My daughter worked in 3 different states in 2018. One of them was New Hampshire. There are income requirements in NH that say you are not required to file if you earn under a certain amount. She earned less than the required amount so she did not need to file with New Hampshire. TurboTax still charged me 39.99 to tell us she did not need to file. The interesting thing about this is that when we tried to delete the New Hampshire state return there was no delete button.

Had for 8 years worked with TaxAct on tax prep and was always free on simple fed return. This year even though states free was not. WENT TO TURBOTAX AND GOT BETTER PREP AND WAS FREE. GO WITH TURBOTAX!

It started out I was supposed to be charged nearly $100 to file my self-employment taxes for federal. Only turns out they use an outside Bank to collect their funds who then turned around and charged me an extra $60 to receive and then return my check to me. None of which I agreed to. None of which I signed or accepted and they have no explanation and will not refund the money. I can certainly say I will no longer use TurboTax for my filing. They have now lost not one but three customers!

I've experienced quite a few unsatisfying run ins with this card. I had my taxes finished at the beginning of February and the card issued out a whole 3 to 4 weeks before my refund arrived. I've yet to receive it and was forced to order another one. What makes this situation worst, my refund is just sitting there in the Turbo Card account. Not to mention, it's very hard to get in touch with the company that's holding your funds hostage. I'm one unsatisfied tax payer!

TurboTax is ridiculous. First they start you with a free version, then you tell them you have to enter a 1099-R, then they tell you that you have to upgrade and now your paying $39.99. Then they tell you state is extra, so you get to the state part and it's another $39.99, then you tell them you want to take the fees out of your return and its another $49.99. Biggest rip off ever.

TurboTax charges $19.99 to efile a State return. I efiled both Federal and State. First pass, both rejected. The email I got said "TurboTax will guide to resolving the problems." What a JOKE. All I got was some nonsensical message about some issue with Federal form 2210, that's it! After searching TurboTax community answers, I tried a workaround and Federal was accepted however the State of Arizona rejected. The helpful messages was I needed to attach Federal Sch A to the State efile. It's not an option do add a missing file. The list the geniuses at TurboTax decided was the file, I was offered mail in filing from the 1960s. I did get Intuit to refund the $19.99 and was told with was a well known bug for some time. I went back to have CPA do the taxes and get it done right.

I've used TurboTax for years and it was always free. Said the same this year and I was charged over 100$. They sent me a email saying I shouldn't have been and it was their error and gave me a code to type in. And it didn't work. And yet they still kept my hard earned money. Needless to say I'll never be using this app again.

I never had any problems with TurboTax till now. My refund was 4,000 less. I called the IRS. They said I don't owe any money. I called the Bureau Fiscal Services. Put in my SS#. It said no offsets are added on the account. The IRS gave me the number to the bank of TurboTax. This people will not answer. When they answered they hung up twice.

I used TurboTax this year, because of my filing it wasn't free as stated!! So they told me to upgrade to 39.99 which I did, then they took another 39.99 off to direct deposit for money! This is horrible, so the 83.28 it cost me to file my taxes, I will not use them again, and I don't recommend them to anyone. When you need the money and they do this to you. This is not good!!

What a nightmare this year. I have never had any problems with TT 'til now. I was automatically entered into the self employment version, something new. Twice the cost. I was ok until I noticed that they had me paying a self employment tax despite the fact that I ran a deficit. No one could fix it despite talking to 5 different staff members. I tried to talk to Tech support but first they didn't call me back, then on a second try they called, I answered the phone and the recording said sorry. That was the last time they would try to reach me and I was disconnected.

They've charged me $122.00 just for regular basic returns. It took me three damn days to find the right person, a supervisor. She gracefully processed me a refund fee check. TurboTax services is just horrible.

I called customer service due to a declined transaction from my bank's teller and the atm. The women was no help. She kept telling me to go to a different bank or Walmart...WTF? They are going to decline it too!!! Then she tells me there's a daily limit on my refund withdrawal! Are you kidding me??? She was no help at all and did not know anything! She couldn't even tell me why my withdraw was declined! Her excuse? My bank has their own regulations. God I wish I never got this card. I will never ever ever use this service again! In what world does this make any sense??? Holding someone's money from them?

TurboTax charge me Completed taxes however I received a letter from the IRS stating they did not have form 8962. Try to contact TurboTax but could not reach anyone but a recording. They did not complete form 1092A and I cannot get my refund unless it is completed. Still trying to reach someone to assist with this form. Not worth the money.

Can't get a hold of a live customer service rep. Been on hold for over 3 hours and counting. Can't use my card. Can only withdraw $3,000 a month off card. This is ridiculous. Please don't go with them. I have used TurboTax for years now. I will not use them ever again after this!!!

Received my return on the prepaid card. Went to my bank to withdraw funds and it was declined. Called CS. No one knows what they are talking about plus I had to wait over 45 minutes on hold. After talking to 3 different people and a supervisor nothing was taken care of. Pretty sad that you can only withdraw $3000 in one month either teller withdrawals or ATM!!! Will never use the prepaid card again!!! Beware!!! Not all it's cracked up to be!!! Plus none of this is disclosed when you sign up for the card... Plus the fact that they don't even care.

I used TurboTax this year for my federal only and they still took out 80 dollars instead of 40. But they want 40 dollars just to talk to a live agent! I will never use them again! We need to start an class action suit against them!

The amount they charge you isn't even shown on the page when you submit the payment. They have a discount for doing taxes early, and also you can get a discount through certain financial institutions. They don't clearly show which discount you're getting, if any. When I called to ask about which discounts were available, or whether there was a deadline for the financial institution discount, or whether the discounts could be combined, the rep started reading a rote answer that was not to the point.

For the 2nd year I have incurred problems with the state of Wisconsin in the business version. Last year they kept telling me that the forms were not available and that was why I could not e-file the state of Wisconsin. I called both the IRS AND the state of Wisconsin and was told that TurboTax was not telling the truth. It took almost a month before they finally corrected the situation.

TurboTax is very misleading and does not make it clear that you are paying $84.78 to use their program to file your state and federal return. Do not use them!!! You can go to H&R Block for this charge. This is the first time TurboTax has done this and from the almost 3000 complaints I hope a class action lawsuit will refund everyone's money. It's a shame that companies that at one time did things the correct way turns into crooks and decides to rob and cheat people. I have used them previously with no problems, so I didn't check online reviews. I called the customer service number and they refuse to refund your money. Check the online reviews and don't get ripped off like I and almost 3000 other people have. Beware this company!!

I purchased the deluxe version for 39.99 because that was going to give me my best refund and the most money. I should have checked with a different company because I could not figure out how to file and mail my state with them. I went and looked at freetaxusa.com and found I would have gotten five dollars more on my taxes and not paid any fees. When I called the company I was hung up on three times and when I finally got a reply it was sorry but you filed and the guarantee is only if you pay the fee but don't file which makes no sense because the only reason you would pay the fee is if you filed. I have proof from the other company that I did not need to pay a 40 deluxe fee to get the amount I got on my taxes. I will never use the company again and I would suggest if you go to use this company try other companies first like Freetaxusa.com who will probably have a bigger refund and no fees.

I'm a moron for using TurboTax this year, I'll admit it. Taken for a ride, I was. I had it in my head that they offered a good service for next to free based on years of use, but after they ate my $120 this year, that reputation is ruined in my mind. Infuriating.

My first year with TT. Multiple SOFTWARE problems. Modules don't work together on property sales. Doesn't accurately handle land and improvements depreciation. My version is taking depreciation on the land. Also when sale is entered in business property sales module it automatically puts one full year's depreciation into the property expenses section. I only owned property for 80 days and dep should be prorated. When I go in to manually prorate it the software doubles up the gain I have on the sale.

The Intuit card will not let me go inside and make a cash advance at all. Only lets me pull 1000 a day at the atm and now won't let me at all. We are trying to buy a car because mine blew up and we are gonna lose our chance to do it. Plus we are losing money because of atm fees. This is **!!! I can't stand the ** anymore!!! These people are ** horrible. The Intuit cards are **. Last year the day it got on the card we were able to go down and pull all of our cash off immediately. This year they have blocked our ability completely!!! We sat on the phone for 3 hours and never talked to a single live person during a weekday from 1030 am to 130 am. We finally hung up. We have screenshots and everything. The banks we are going to have no limit withdraw and a no limit cash advance. So the fault is the card company.

I have used TurboTax the past 2 years. Everything was fine, no problem. It always charges a fee - NOT FREE, FREE, FREE. Lol...I expected that, but my refund was for 4,100.00. When finished, the amount deposited in my account was 3,526.00!!! I never would have accepted that fee! I didn’t even file my state taxes! After almost 4 years, I finally quit my job. So I have no income and REALLY needed this money - MY money. I feel like I was just robbed! How is that justified? I understand there is a fee for the new form to be filed for health insurance, ok. That’s maybe 100.00? And a fee for the TurboTax card - 100.00? Where’s the rest?

Incompetent people working for TurboTax. First I bought the deluxe version CD off Amazon for $29. After doing my taxes and ready to e-file they had me pay $39.99+tax to file state then right before I file federal it's charging me another $40 to file state and get my federal return. VISA BILLING FRAUD CASE COMING YOUR WAY TURBOTAX!

It doesn't get you your money faster - in fact it's slower. The IRS releases the money - Santa Barbara Bank still holds it until they release it to you. Mailing it in you get it faster and free. TurboTax sucks even more each year. Don't waste your money.

They force you to spend over eighty dollars to file both federal and state taxes. Don't use this service. Go to IRS website and use another free service. TurboTax is a scam. They make you think it's free then in order to continue sell you on paying 39 dollars for some phony deluxe package and then double the amount to file state return. Use company called FreeTaxUSA.

I have been using TurboTax for a few years, I have taught a lot of people how to do their own taxes through TurboTax, these people are low income to the lower end of middle class, I am so angry with TurboTax and other tax software for taking advantage of these taxpayers. These people are barely getting by and are all receiving refund of all their taxes they paid, because they are low income, and for TurboTax to charge $39.00 is appalling!

TurboTax online does not work if you make estimated payments and need Form 2210. The online program does not work at all, and I believe the desktop version is not much better. You have to print out your returns and mail them in because of the errors. Save your time and money and use a different tax prep software that will permit you to efile with Form 2210.

I have used Turbo Tax for years. Last year I had marketplace insurance. I had never used it before and didn't completely understand it. It turns out part of the year was private healthcare and part of the year was state Medicaid. IRS wants me to reconcile 1095A with Form 8962. Turns out they have done this for the last 3 years so this is not new to TurboTax according to IRS.

Do not use this card to get your refund. Every time I have used it the money hits the card before you even get the card. I don't understand how they don't count Saturdays on their mailings for the the post runs on that days as well and it's not a business day. But I am Never using this card again. I will order a Netspend card a month before filing my taxes and have them put on there.

In my 2017 taxes using Turbo Tax, the software calculated my taxes using both federal and AMT tax amounts (you are only supposed to pay the higher amount, not both). I ended up paying double the amount I owed and a fine. I also had to pay another tax company to find the mistake and file an amended return. Read the small print on their accuracy guarantee. You have to find their mistake within 60 days. You also can't call and talk to anyone.