Intuit TurboTax Reviews

I have always been a consumer of TurboTax since I can remember. However, this year was awful! TurboTax charged my $239.00 for a simple joint filing with dependents tax return. When I called to inquire why I was charged for the employee service (as if I was an independent contractor), I was told it would be refunded. However, in order to receive a refund I would need to pay the entire $239. I went ahead and paid the $239 with my debit card, called back to request a partial refund and was told it would take 5-7 days.

I've done my taxes with Intuit every year since I joined the military (6 years now) and I've been mostly satisfied with the service. Their late political grandstanding is disgusting and I won't encourage that level of unprofessionalism by continuing to do business with them. They've begun cancelling and refunding all transactions they deem related to firearm purchases. Gun mugs, gun shirts, gun glasses, and sometimes actual gun sales. They're so bothered by the notion of an armed American citizen that they feel the need to cobble their business into a political platform. Like any business that alienates half of its customer base, you will be burned for it. It's an Orwellian effort at worse, and a childishly misguided business decision at best. I'll do my part to ensure you learn your lesson, Intuit.

I will never use TurboTax again! I used their program online and it showed a return of $20.00 for state taxes. I paid for the extra services and to file my taxes online. I got a letter from the state tax board stating we owe. I tried to contact TurboTax, but seems they are very difficult to get a live body or even an e-mail response when they screw up. No, I did not make an error in my input. I checked very carefully and reviewed everything before I submitted. I now have to figure out how I'm going to come up with $1000 in 5 days, which is impossible.

They don't tell you when you choose to have their fees deducted from the return that you will be charged basically the same amount to your account several months later for "processing fees" from that option. I will not be using this tax service again.

So my refund was short 35.72 with tax... Good way to lose a long time user. I shouldn't have to search small print after the fact to find it. My trust is gone. Bye. Good company... Greasy at $ marketing...

I typically use TurboTax every year with no problems. So, you would think customer service would be able to handle a loyal customer with ease. Well, that's not the case here. I had purchased their regular tax service and had added their alleged "expert service" to my package as I had a tax question that I needed help with. The alleged "expert" gave me bad and wrong advice! Which ended with me having to file an amended tax return. I called TT for a refund for the alleged "expert" service because it was wrong and they told me that even though it took all of 12 seconds to remove the money from my bank account to pay for it, it would take them 3 months to issue a refund for the service. Imagine.

I have used TurboTax for years and have used them for the last time. My tax refund was delayed due to my having to provide proof of COBRA payments because I was disabled and unable to work. It was taking too long for them, so I got a letter they were taking their fees out. I told them, "No, you can wait for your money just like I am waiting for mine." I was supposed to get my refund in March, instead I got it in May. They helped themselves to my account anyway before my refund got deposited. I told them I had ELECTRONICALLY AGREED TO WITHDRAWAL WHEN REFUND IS RECEIVED. It didn't matter. They helped themselves to my bank account anyway. So they have been BANNED from EVER taking ANYTHING out of my account again. I would STRONGLY ENCOURAGE USE OF ANOTHER tax preparation firm. If you have given them authorization for taking funds out, revoke it now!!!

I have used TurboTax every year for the past 25 years or so. Always liked the product until this year (2017). It now is horrible to use with a maze of silly questions that do nothing but guide you into areas you don't want -- in the past you were always able to easily input your data and see everything that it affected. That is all gone --- you are stuck with their stupid questions and I found almost certain to end up with an incorrect return. I have a MBA in Finance and can find my way around a 1040 pretty well. I did not agree with the TurboTax results on this year's return but filed it anyway as I was swamped and figured that I would do it again manually this summer and find an amended return. I heard from both the IRS and California within 30 days of filing our 2017 returns that I had overpaid both returns and they were sending me back the overpayments -- the amounts were substantial. I know I will never use TurboTax again. It is a product to AVOID.

I purchased the downloadable cd for business for 2017. I received CPA advice and his remote help to change the 1040 to reflect the resolution for a tax question. However, the resulted 1040 didn't reflect what was entered in the software input's parameter and although I paid for a full review from the TurboTax team, this error escaped the TurboTax team and was discovered by the IRS. When reviewed with a TurboTax professional, the TurboTax professional discovered that the tax software in fact placed numbers on the wrong line. When we tried to do an amendment, that form - 1040X had wrong line information. The TurboTax professional put in a escalation to address this so that I could do an amendment.

I was charged $179.90 for live questions. Last year I was not charged for this. This is a new charged. I was not made aware of this charge until I was about to pay! They said they could not remove it because I use it! Told them I was not made aware of this charge until after I used it. I DO NOT FEEL IT IS FAIR TO CHARGE SOMEONE EXTRA SERVICE IF THEY ARE NOT MADE AWARE OF THEM. I ask to speak to a supervisor. They left me on hold for 15 minutes until they closed. This is not the first time that have done these. Will not use them again! We not recommend them to anyone.

Turbo Tax Canada 2017 - The worst software we have ever used. We paid $57 for that package. Very convoluted and there are minimal instructions. It takes you into infinite loops if you want to make one simple change. Unbelievable. Not even worth as free.

This sucks, you cannot trust the questionnaire mode to do it right, it's full of bugs that can cost you a lot of money if you're not careful. And I just despise the fact that there's almost no alternative than paying a private tax to Intuit every year. Why are we allowing this? Why can't the government provide the same service for free? It feels like a mobile phone provider, ripping you off with the complicity of the government.

I never used TurboTax before, and decided to use it for my son since he is just a teenager who made only around $2000 last year. I received "an offer" of 40% off and gave them a try. After the entire process I was charged the full price, which it was even more than what his return was. And it was rejected at the end. Don't have anyone to contact to fix the problem. FIRST AND LAST TIME USING TURBOTAX!!!

I have been doing my taxes with TurboTax for years. I always got backlash on how the business was a scam and overcharged, but I consistently used the product. This year they showed their true colors. I completed my taxes and paid extra for the audit support as I do every year. I received a letter stating my taxes were under examination so I thought I was audited. I followed up with audit support and never received any assistance. Just an email stating to wait for the letters from the IRS. Some help!! Then I checked my account and noticed TurboTax charged my account (that I only provided for my direct deposit) for the fees that were to come out of my income tax return. When I called I got the runaround for over 60 minutes and still never got a true reason why they charged my account. I will NEVER use TurboTax nor will I recommend them to any my patients or coworkers. I may be only one person but TurboTax lost a loyal customer.

TurboTax sent me an e-mail offering 50% off to use their product. I clicked that link, chose that option and proceeded to do my taxes for the next 2 hours. When it was time to pay it showed full price and not the 50% off. So before paying I got customer service on the line. She shared my screen so we were both looking at the same thing. She verified that I was supposed to have the discount but it was not showing and she could not get it to. After trial and error she told me to click the pay option on the screen and she was issuing a refund. Refund never came and several calls later the company's answer is that they don't know how to issue a refund because of the way it was paid so they won't. I'm told my solution is that the representatives that lied to me will be reprimanded. I've no doubt what they did is illegal. I've saved all my interactions with them and will proceed as far as possible to ensure they don't keep stealing from people.

When I e-filed my 2017 taxes on January 30 online through TurboTax's website I chose the standard free addition with the 1040A form. Which if you ask the cost for filing for that form on their website, it states $0.00 fee. When you begin the process of filing it provides you with different packages that they offer, with additional services that are included for a fee and you are also given the option to upgrade during the process, if needed. During the filing it asked about itemize for your gas, food and uniform. I begin to try to do that and realized it wouldn't be beneficial for the amount with the upgraded cost, so through the navigation I went back to the standard free filing (not itemizing).

I filed an online extension with Turbotax (a free service). I know I put my husband's name on the line for that purpose, but when Turbotax sent in the extension request it put my name on twice instead of his name on the correct line. The extension was rejected. I got an email with a button to click to fix my extension but when I signed into Turbotax there was no place to click to fix the extension. So I tried to get help. Their support number gives no support for free services. You have to pay for support even if it was a problem with their software. There is no email to get help. Their online help desk only sends you to answers that do not help get the problem fixed (they tell you you'd better just go to the IRS site and pay instead of having the extension applied for through Turbotax.) What a mistake using this company! Avoid them!

I recently filed my 2017 with TurboTax. I owed $180 and when it came time to pay the TurboTax system rejected my Debit Card... I went to the 1040.gov website to make my payment and received a confirmation number. This morning I checked my bank account and the rejected payment from Turbo Tax went through resulting in a duplicate payment! I know it's not a lot of money but the hassle to get it returned from the IRS I think will be monumental. I would really recommend to people that they don't try and pay their taxes through TurboTax, but print their return and just mail in a check.

I have used TurboTax since 2002 Home and Business. This year I had to download the version due to illness. Well, after I started, I realized that this was a huge mistake! I was very ill before, but, this just added to my misery... The program was awful. Was unable to retrieve my last year’s information. I had to edit almost everything. I could not get to a schedule C. At that point after hours of trying I gave up (I had closed the business anyway). Then I had to pay $119.00 for download (cd costs 89.00 in stores then another 39.99 to file and I have heard people are getting charge another 39.99 for processing). Note. $39.00 processing charge was not shown on my print out.

I e-filed in early February and got a complete hard copy of the form. In early March, when I tried to check "Where's my refund" IRS indicated that they never heard of me. When I went back to my return virtually all of my income had been deleted. I had to go back and reenter the information and again e-filed. My returns, both state and federal, were rejected by IRS leading to the state return being rejected. After a frantic search to get their telephone number I spoke to a "techie" who told me to resubmit the return. Still no success.

So these programs have become a real black box where you cannot see exactly what is going on behind the scenes because I guess they are afraid if you see the tax forms you will just copy the data and go somewhere else. Anyway I looked at a form that I ended up not needing in the self-employment program. I only needed the Deluxe program and they DO NOT LET YOU DOWNGRADE. They tell you just clear your data and start over. Who is going to spend another 5 hours on this crap? NO ONE SHOULD USE THIS RIPOFF Program that won't let you pick the right version at the end.

TurboTax Premier CD software should come with a warning... Beware to those who need to divide income between 2 states. Or more correctly, dividing your wages between GA and NC. We spent hours trying to get TurboTax Premier download of NC state tax return software to allow us to enter the correct split of income between the 2 states... it cannot be done. GA state tax return software appears to work ok. The NC state return software will take the change, then you will go to the next few screens and save your changes.

Yes if you can actually believe it I think that TurboTax has actually reduced my intelligence by using it. They use a tiered sales system and want you to upgrade, they effectively make you feel stupid and need their help because they withhold information and clear CRA tax references. Maybe clever, but very resentful practice. I chose the "regular" paid return, with much pressure to upgrade. I've done my taxes many times on paper, so I have a reasonable understanding of how things work when filling out a return. I later did another person's taxes on SimpleTax and it was a much more straightforward experience, with line-by-line CRA references and done in a fraction of the time. Using computers was supposed to make taxes less stressful, thanks a lot TurboTax for ruining that, you suck. TurboTax contact or customer service in regards to their product is non-existent. P.S. I also realize "stupider" is not proper English, but I think it is a case in point.

IT USED TO BE EASY. Now it's clumsy and slow. GO "BACK" TO EDIT and you can easily lose entered data. You can get in circles where it keeps sending you back to the same pages. No warning of the $25 extra to e-file state until you are trying to e-file and it smoothly leads you to agree to the added charge by requiring you to notice the trap and to find a not obvious way out. Nor does it warn that you CANNOT e-file without last year's AGI. But no fear, IRS will send a copy in 5-10 days. So you get to that point at the very end and are offered the "option" to file paper (when every PO in miles is closed.).

Turbotax 2018 - Worst year EVER for TurboTax. After selecting my "free" software, and selecting my "Free State", this company charged me $229. AND the taxes are not correct, software showed that I owed taxes, however, when I printed them, it shows ZERO owed which unfortunately is not correct. Can't get anyone in tech support to assist. I want a REFUND!

My Federal Tax was rejected yesterday 4/16/2018: this is the first time in my 12th consecutive year of doing TurboTax that I had multiple problems filing after all entries were made. Plus, the total program asked unnecessary repetitive questions, adding to the time of doing all the inputs/entry process. Now, I'm waiting for pending Federal and MI State e-files, TurboTax: "This happens from time to time, but we're here to help".

I just paid 116.97 to TurboTax. 39.99 processing fee for to take out of refund I guess. 39.99 for to file federal and 34.00 for state which I didn't even have nothing coming back from them. I was told I was only paying 76.00 on my receipt. Somehow they managed to explain it so that they can keep the money but it's all good. I'm not arguing a no win case. Normally they tell you what you getting after the fees. This time they told you what you was getting before the fees then they take your money/fee out before your refund gets to you. So you thinking you getting one thing and it's another. If that's not hidden fees then I don't know what is. I will not use it again for 116.00 dollars. I'll write them the long way. SMDH???

TurboTax is HORRIBLE! A huge waste of time. It is beyond slow, and no guidance to go back to edit any information. After 3 hours of trying to file a simple tax form with only a standard deduction & with only half the form completed, I signed out and logged onto FreeTaxUSA. Both my state & federal taxes were completed & filed within 90 minutes with the FreeTaxUSA preparation.

Just like the many reviews I have read, I am a long time TurboTax Deluxe user and I have always been given a free state filing. This year the price was $24.99, even after being advertised for $19.99. They also tell you that you can pay for your taxes with your visa and get points, but that hardly outweighs the lofty 2.5% service charge. In my case that would be over $76! Where on earth can you get away with charging that kind of fee for using a credit card. You would think there would be a law forbidding that kind of user fee. I'll be looking for alternative means of doing my taxes next year.

The service seems getting worse every year. Many years ago, they have rep. take the phone call, not anymore. I purchase Deluxe every year, I also buy additional states on line in addition. Each additional states cost $47.80, but at filling time, it charges additional $24.99. Even for NY state which don't accept mailing. The charges go on, but you don't have a place to ask just a billing question. TurboTax only in place collecting the money.

I have used this company before but I have seen that they seem to get worse every year and this one was the worst of them all. I just spent hours of my time trying to get my Federal and state returns. I expected there would be a payment for the state. After all the time spent working on getting the return filed I get to the end where I expected the amount for the state return to file. I get a bill quote of over $70 just to get this all e-filed. Their MAX is not a option to be removed even after I looked up from their support on how to remove this to find this isn't even a option.

I choose to e-file this year because Turbo Tax advertised a "free e-file". Turns out that is a big fat scam. They asked me questions and I followed along, added all my information. At no time did they inform me of prices. Then I got to the end, they forced me to pay $59.99 for taxes to be filed because "I didn't qualify for the free e-file". At no time did they ever tell me what I was doing would cost extra. I even tried to backtrack and figure out what costed me the $59.99. Then when I called them to ask, they simply told me that I must have answered a certain question that caused me to not qualify. Well that is just fabulous. Lesson learned, next year I will be paying half that price for my CPA. Don't use Turbo Tax, they are scammers.

Went online to do taxes with TurboTax free. Filled out earning & because won money @ a casino and had a W2-G had to pay $59.99 for deluxe edition which states it includes e-file in price. However that’s not true either because when you try to finish the return to e-file or even print up return you have to pay additional $39.99 or can’t finish your return.

File FREE with TurboTax. So you find out right away it is $60... but after several hours in of answering all the redundant questions and non-stop advertisements... "Oh. That will be another $40 to file your State Return and if you don't want to pay today we will take it out of your Federal Return for only $40 more... bringing your free tax return to $140.00, minus a few pennies!" Where is the accountability in internet commerce? Are all the fat liar politicians in their pockets? Who knew the great American tradition would be reduced to a den of thieves in a little over 200 year... a thousand less than it took Rome to fall?

Basic Overview: New format, nicely done. Version was unable to detected my prior returns. Free teaser, is just that... a tease. (Use Caution, details below.) USE CAUTION! The system is programmed to be business savvy "or" rather intentionally designed to scrape every penny out of "YOU" that it can. [I lost my allegiance here.]

I've been using TurboTax (Basic, Deluxe) for several years, and, for the most part have been satisfied. This year, however, has been a real challenge. First issue was the transfer of my 2016 information into the 2017 return. Typically, it's automatic and a no-brainer. This year I loaded the program as usual and it indicated that my prior year info had successfully transferred, but when I went to start the return none of it (names, employers, income, deductions) had transferred. The software asked for my name and address like I had never used the product before. Looked up Customer Service. Posted my question to the website, it gave me a number to call.

I send in 2 questions about 4 days ago, and no response. I called in 4 times, and they sent me to another departments and then another department and then the call dropped. They probably wanted me to use their live CPE or EA to go over my taxes! Why would I pay more if this is how they do business. Plus, one of the question was to show them that there were an error in how they calculate to cost basis of an ISO. I can't wait for the tax law changes so they can go out of business... Also, they advertised that they support 24/7. That is a lie!

I have paid for a TurboTax CD but have not been given full functionality in that I cannot print without watermarks. This a complaint with VERY MANY people. I have filed with the IRS without any complaint mailing in returns before with the "Form not Final - Do not File" watermark. It has not been a problem with the IRS. I had put in a note that it was final and I just could not get the watermark to go away. TURBOTAX, YOU NEED TO HAVE A BOX TO CHECK TO REMOVE THE WATERMARK. Maybe a few caution screens, but this is a problem and you need to send me a new updated disk is I can't update. At least only have a small watermark that does not cover the information. I will probably just mail it in once again with the watermark if this is not resolved, but I have spent hours on this.

Although I thought and was told for the first phone call that my son's taxes would be accepted by entering -0- for the AGI by Benvetra, that was not the case. Please review the recorded conversation for proof of these statements. On my 3 rejection I called again and spoke with Franchisca. I informed her of the actions I was told to take by entering zero as the AGI which I did and the taxes were rejected on the third time. After 45 minutes of going back and forth with being put on hold I was told that NO TurboTax would not give me a refund of my hundred dollars that it cost me and the only option I had was to file by paper now. That is completely unacceptable as I did what I was told to do on the phone call before because I saw that once I did it the third time and it was rejected I'd have to do it on paper so not my fault. TurboTax is at fault for giving me the incorrect information on this first phone call and I want my hundred dollars back.

Turbo Tax 2017 - I ordered the basic version for the last 2 years, after ordering the standard version for many years. My wife and I are retired and we jointly file and share my retirement income. This year I entered both our returns simultaneously and expected to have income splitting applied. When I ended up owing a lot of money (for the second year in a row), I investigated what was happening. It seems that unless you upgrade to the standard version it will not income split. You have to go to the forms itself and figure out how to force it to happen. I did so and got my return. I realized, that I did not do that last year and Intuit's money grab had cost me 6000 dollars. Thanks a lot bogus product.

They claimed free edition, but waited till 2 HOURS into filing before letting me know that I was still going to have to pay their $60 fee, H&R Block is cheaper and faster. Easy to use website, but hope you have a movie playing and ordered a pizza 'cause you will finish both before finishing your taxes.

Worse than horrible. I have used TurboTax and Quicken for at least 15-20 years. I cannot wait to cancel. I will "attempt" to keep this brief. Among many other issues my previous returns, including the 1040 I submitted on 02 18 18, are all gone. I log in, the system knows who I am, when I select previous returns is informs me "you joined TurboTax this year". All returns including this years are gone. I received the same response when I filed on 02 18 18 that I had just joined and there are no previous returns. This is the first time a company has BEGGED me to stop giving the $$ every year and I promise to comply. Many, many, many other issues. Just one smaller one: The CD we received was damaged. It appeared as though someone used a hot glue gun on several parts of the CD. I PAY FOR the download and CD but the download was more painful than it should have been.

I was a victim of identity theft and spent hours trying to prove I didn’t file a return with these crazy folks. The “fraud” unit hung up on me several times because they didn’t want to hear me call them out. I suspect the fraud is initiated by the employees.

I have used them for a few yrs and the last 2 yrs I have paid them... I was puzzled last yr as to what they do and why I had to do so much with getting my taxes and all the legwork I had to do but I just blamed the system. This yr I was receiving more back than usual so chose them to cover me and I still; have no refund and no help and they took my money and they will not give it back with me complaining. They are not helping me... Just taking my money. That is all I see they are good for. So beware.

Online TurboTax State and Federal Deluxe Package with E-filing - I was unable to E-File my State Taxes. They had to be printed and then sent via the post office Certified Registered mail for an addition cost; I also Expect to be reimbursed for the cost of this as well. I was online and in session with Intuit tech support, who admitted there was a software error on their side after 3 hours and being abruptly cut off. They had to do an online modify repair so that I was was even able to Print the State return. I have been using TurboTax online for several years; this being the worst experience ever and I expect a full refund. For the State Return as well the Postage costs to mail in my return since E-Filing did not work and they admitted it.

I have used TurboTax several times, including last year. Either I am suffering from confusion or they changed their terminology so I do not understand what they are asking regarding RMD. I have 2 simple work related pension plans but have no idea how that relates to RMD. I have called but call returned when I was leaving. I cannot review what has already been entered. It used to be a whole lot easier to enter required information and be done quickly. Wish I had done it on paper and may try a different company because of late date.

I have used TurboTax every year since 1994 but this year is the last. I could forgive the occasional errors which force me to go to the forms to override its calculations. What makes me no longer willing to be a customer of Intuit is the repeated hidden upcharges which do not become apparent until I am well into completing my return. Another year it was downgrading the versions so that customers had to buy a more expensive piece of software to do the same return as the year before. This year it is again using the state tax returns to gouge customers who already have their federal return completed.

This is the first year I have attempted to use Turbotax after having done paper returns my whole life. On their site I have put in deductions that were supposed to reduce my taxes and yet they did not. I can not look at my actual IRS returns until I have paid the fee which includes all kinds of upgrades. I was perfectly ready to file with them but there was no way I was going to pay when I knew they had made a mistake, at least one. Now I do not know what to do. Oh, yes I do. I'm going to print up the IRS forms and do it the old-fashioned way where I have complete control over what is being sent to the IRS. I recommend staying away from this mess.

TurboTax has been completely redesigned in 2018 for the worse. You can no longer go directly to a section to let's say enter Schedule C deductions, now you have to submit to the interview process which takes a lifetime. There used to be an option to "proceed on my own". No longer. Get in line and do the interview. Want to go back and change something? Do the interview. I have done my taxes on TurboTax for 20 years. Sad to say goodbye, but I don't have the time to 'do the interview'.

Was using TurboTax online. Got all the way to the end and they wouldn't complete my taxes unless I pay 29.99. They didn't even get my tax return right. Said I was only getting $55 refund and wanted 29.99 of it. False advertising. TurboTax is not free. Now they have all my info. Really pissed off. I hope they shut this company down.

BUYER BEWARE!!! TurboTax advertises that they are free but once you have input all of your data they then inform you that the free version is no longer available and you will be charged $29.99. When you complete your order the amount they say you owe is now $39.99. After completing the purchase they actually charged $59.99. No products were added on my end but somehow they slip in extra products and charges and there is no way to take them off your bill. Speaking with the "help" representative for one hour was a complete waste of time. When Arthur finally told me that there was nothing that he could do, he said a supervisor would call me back within the hour. 24 hours later and I'm still waiting for that call.

TurboTax makes it very easy to accidentally add features to your service which cost money to the consumer. The checkout process is not transparent and twice in one session I noticed additional services I was unaware of included in my bill. After being on the phone for a few hours to get refunded for these additional features I did not want, I asked the representative to walk me through the checkout process. Had I followed their instructions exactly, I would have ended up having the same unwanted features added to my bill. The checkout process is so misleading even TurboTax’s own representative almost fell in the same trap as they walked me through it. TurboTax is relying on these immoral business practices to maximize profits.

When I filed my returns using TurboTax website, I was charged certain amount. It did not show any sales tax break-up. I paid using my debit card. Later when I checked my bank account, it has deducted more than the amount printed on the receipt generated when I made the payment online. I contacted TurboTax to clarify this and they said that there are sales taxes added on top of the bill amount. I asked them to issue me an accurate receipt showing the base price and tax break ups. They said they cannot produce such a receipt. It is ridiculous for a Tax professional company to say that they cannot show tax break up on their receipts.

I've used TurboTax for many years. I've used for business expense, capital loss, etc., and it has always been easy. This year was a nightmare from the beginning. It did not pick up my information from last year. It displayed $1296.00 that I owe the federal government plus the dollar amount of my penalty--when I always get a refund. I had to manually enter information regarding long-term capital loss on schedule D. Several times I had to go to 2016 return (my computer and their website) for information. Furthermore, this year was twice as expensive purchase versus other years. I may not use TurboTax in the future.

TurboTax advertises as free. It only becomes apparent that this is not the case once you get a long way into completing the forms. I filled the forms in accurately and double-checked them. TurboTax told us to expect a big refund however there was a big discrepancy in the state withholding they submitted and the figure that could be verified by state tax dept. This meant the refund was significantly smaller than stated.

5-year user. Purchased TurboTax Home & Business again this year (for 2017 tax returns ~$90). Finished my taxes, but wait. TurboTax tries to charge me another $45 to complete my state returns (though clearly covered in the original purchase price). Worse, says, call customer service to get my State Certification Number. The nightmare now truly begins. Spent an hour politely explain a very basic thing, SW asking for a conf number on a specific page, with a specific ID number for support. One hour later with their tech team on the other line, #fail.

I attempted to file my taxes with TurboTax. When I got to the end where you pay, I selected the option to have the cost of the software deducted from my refund. On the next screen, I realized that I would be charged an extra $44.95 for this service, which is ridiculous, so I went back and paid with my credit card. Guess what? They charged me this fee anyway! I called TurboTax, and the rep told me there was nothing she could do - no refunds. I hadn't even electronically filed my return yet. So, I called my credit card company. They weren't able to help me because the charge was pending. I'd have to wait until it posted to file a dispute, which could take weeks to be resolved. I then called TurboTax back and said "I'd like to speak with a supervisor, please". The rep I spoke with, Ed, didn't let me speak to a supervisor, but she actually did help me. She put me on hold and processed a refund, which she said I should see in a few days.

I will not use Intuit TurboTax again. I used them last year but did not have my previous log in information. They could not use my personal info to find my old account. Therefore I could not provide last year's AGI and they could not e-file for me. I had to print out my return to send in to IRS. I use my printer very often and it prints everything on the page; but, it printed the return they provided with all the numbers on the right cut off. I had to fill it all in with a pen. I'll likely be audited. I do not expect that they will help with that (no matter what they say). Also, I had a 1099 and W-2; which made me have to upgrade from free to $60. As for the expert helper...well that costs extra too. Don't get fooled by the cute commercials.

Tried to import file from QuickBooks to TurboTax. Intuit is the parent company of both brands. The payroll expense went from a positive number to a negative number. First CSR did a screen share, placed me on hold and then told me there was a known glitch. Transferred me to the department where I got a message that due to longer hold times, they would call me back. When I got a callback, that CSR had no clue, went through everything again and after a 50 plus minute call was told, sometimes things just don't work as advertised and that I needed to manually correct the errors.

I have used TurboTax in the past and thought that they were pretty good. But this year because I sometimes substitute teach for a company that hires substitutes for charter schools and uses a 1099 form it’s not free! That is a SCAM! I had to pay $60.00! I do not own my own business; it's just that they don't take out our taxes. I owed the IRS money from last year 2016 because of this so my refund was eaten up! Had I known that I would have done it on my own!

I had been a TurboTax user for years before encountering any significant difficulties. Last year, I was unable to file electronically (the transmission kept "cancelling") and no one at TurboTax was able to offer any assistance. So, the returns were printed and submitted. This year, not only does each attempted transmission fail as a "cancel", but I am unable to print the returns through any possible route. Any attempt to print crashes the program. Save to pdf and then print? Would love to, but the message I get is "Nothing to Print. It seems some problem [sic] while retrieving print list details for Returns".

I have been faithfully using TurboTax since it came out. Last year my husband died and now I have our taxes to do. The last thing that I did was an 8606 form for a non-deductible IRA. The program can't complete that form so I called and was on the phone for hours. My only recourse is to not file the form and pay taxes on $111,796 when I take the money out or send back the program to TurboTax. If I don't file my taxes with TurboTax it will cost me thousands of dollars to have an accountant do my taxes. I can't be the only person who has inherited an IRA. I am very disappointed with the company.

Preparing a long form tax return. We were told the cheapest would be $29.95 and we agreed. No problem, at the end and before sending the return to the IRS we elected to pay the $29.95 out of our return to TurboTax. Sounds good and convince, no problem, but here's what they did without telling us this would happen: they charged us $39.95 for the option of paying them via our return + the $29.95 for a total of $69.90 for the service, could have it done cheaper at Walmart. Never again.

I itemize my deductions but I don't have a very complex return so I thought, why pay someone to do my return when TurboTax is free? Read the fine print - it is NOT free for a lot of users if you itemize or have more than one state return. I used TurboTax for my 2014-2016 returns and unfortunately counted a deduction twice (a tax I pay) because of the way the question was worded. TurboTax imported the information from one year to the next, so I didn't catch the error, but the IRS did. I got a back bill for 3 years of returns including penalties and interest. All told, that cost me $2500. I would have owed the IRS about $400 for each year had it been caught at the time. TurboTax charged me about $150 to file my returns (2 states and a federal). That's the same price that I pay a CPA. I'll never go back to TurboTax again.

This website advertises itself as free and is not. In the terms and conditions it says free subject to change without a notice. Well, it is never free. No matter what, by the end it makes you pay money. Additionally, for state taxes it costs $30 PER STATE. This is ridiculous and a scam to take your money from you.

I have been using TurboTax for 17 years. I purchased the CD (TurboTax Online Version Deluxe) this year and found that I could not use it on my PC (no warning that it no longer worked on a Vista machine). Spend 2 hours on the phone with TurboTax asking what were my options. At that time they told me to try and return the software and proceed with online version. They did not tell me that I would have to pay extra for filing state taxes (I never e-filed as it cost extra, just printed and mailed.) They also did not tell me that I would only have 1 federal filing and not the usual 5. This is very shaky underhanded business practices to gain more money. They are now increasing my fee from $60.00 per year to $200 per year. Is there any class action suit I can join about their bad and underhanded business practices?

TurboTax 2017 - Unstable and CPU heavy with Quickbooks open. Does not have an autosave function. Really? So WHEN it does crash you better hope you've been hitting the save button! Market share always trumps quality.

I just got ripped off for $29 dollars by these losers. I had to pay for state but when it came time to file, they wouldn't let me file and kept running me in circles on their site. Of course when you want to call there is no phone number to be found. I am deeply disappointed that these bunch of clowns find screwing people over filing taxes as a great way to scam a profit. They are disgusting and despicable people. Never again TurboClowns. Do not use. Do not use. Do not use.

All I need is a 1040 EZ form. No deductions, own my house, no mortgage. They want $79 Fed filing and 39.99 Cali. I'm getting forms from the library and mailing it in. Save myself a ton. Bye Turbo. You lost my business.

I've prepared my own taxes for decades, since way before Intuit and TurboTax existed. I find that the instructions are obtuse and vague enough in some areas to be confusing, but I use it anyway. I don't like the fact that you can't view the Form 1040 as you fill it out and the fact that you can't view the finished product until the very end. I buy a copy of the "Deluxe" version at Costco and load it onto my PC. I file Federal for free and pay $19.99 to file the state. I never pay any additional fees, and I never use Direct Deposit. I would like to be able to have an open window showing the Form 1040 as I go step-by-step while completing the form.

Have used Turbotax for years. Always get a refund and e-file both Federal and state (have to pay to e-file state). This year we got an unexpected large payment which did not have taxes taken out. We owe taxes. Went to e-file Federal and was told I can e-file state for an additional $29.99. The best thing to do. Since we owe state taxes we will just send in the form with payment. At that point we could not complete the Federal return. It kick me out and said there was a glitch. We have to do an update and then try e-filing again or file by sending in the form. I paid for this to be done by this software. Called Turbotax and was told it will take them from now to 7 days to figure it out. I had just updated the program (as told to yesterday). The tech we talked to said an update request comes up automatically. This I would not pay extra money. I can not e-file my Federal Taxes.

TurboTax seems to be free to only those with the basic return. Had a W2-G gambling win form and had to upgrade to the 59.99 TurboTax in order to file it. What a rip off. There was also a problem with a blank box on that form that needed to be resolved. Do you think you get live help chat for that extra $60. Nope. You get to search for your question and find answers that other TurboTax users have added. Next year if back to filing by mail or finding another online service that is truly free.

TurboTax is not upfront with all their fee. After I complained their response didn't even add up correctly. They charged me $69.99 (which I didn't know I would be paying). Basic was $49 something plus $39.99 bank fee. What. Are you kidding me. If I knew that I never would have processed to my back. BEWARE OF THEIR HIDDEN FEE AND DECEPTION!! DO NOT USE THEM. THERE ARE OTHER WAYS. DON'T LET TURBOTAX RIP YOU OFF.

I have now called and talked to over 16 so called "experts" at this company to have them be rude to me and the last one a manager hang up on me. They have given me conflicting information over what should be a simple issue. I have spent more than 20 hours on the phone over the past two weeks trying to file my taxes with this company only to have one of the worse experiences ever. Do not use this company. I paid for the services and I still can't file the taxes this year and it appears I'm going to now have to find another way to file my taxes before time runs out. The worse service I have ever received from any company!

Highly deceptive business practices. Was using their online free version in March 2018 for filing 2017 taxes, knowing in advance that I would pay $29 for state filing. TurboTax attempted to force me to upgrade to their Deluxe version for $59, even though I used their screening tool at the beginning to determine appropriate versions to use.

Used TurboTax in the past and it was fast and easy and free. This year I just finally gave up and bought the maximum package just to get it done. I will no longer use TurboTax in the future. Not sure why they changed.

I've been using TurboTax since the early 2000s to do my taxes and I never had problems with them - until these last few years. Originally it was a great value - $10 to file your state taxes and $0 to file federal. They imported your previous years' returns (from within their own system) for free and you could get it done quickly. This year, I got hit up by a total of $100 in fees, one of which didn't even appear in the itemized list until the final "file now" button.

I've been trying to do my taxes for quite a while and I'm not 100% sure on what is correct and not. If I import my W2 from my past employer I get one return and if I type it in myself I get another. I've checked and rechecked and entered and re-entered, it is always different. And then depending on what order I put my W2s in depends on the final outcome, not talking about the fluctuation for each W2, but when they are all in it's different depending. I'm not sure how they managed such a thing. They also feel very petty when you select the 'free' version.

Overall, I found the program easy to use, which was important because I am not tax-savvy. Before filing, I received an email stating if I filed within the following 48 hours, I would receive 50% off. I went back to my account (opening it from my computer browser), entered my credit card info, and hit "pay," expecting the 50% discount would come up before I was actually charged. However, I was charged full price. When I called to ask how I can be reimbursed, they told me since I was already charged, there is no way to give me the 50% back, and that to receive the discount, I should've opened the page via the email I received. Now, I had double checked the email several times before hitting the "pay" button looking for some sort of coupon code or indication how the discount would be applied. It said nothing so I assumed it would be applied at the final checkout -- BUT IT WASN'T.

The program has a glitch and toggled that I was filing an extension and put in a phantom number of $503 in line 70 on my return. I filed in February. Why would anyone who is filing in February and thinks they are getting a refund request an extension? Instead of getting my refund, the IRS says I owe money now. TurboTax was no help but to say "sorry about the glitch".

I have always used TurboTax, but they are SNAKEY now. They tricked me into picking the deluxe edition of their software to do my very simple taxes. I couldn't undo it. THOSE ** JUST TOOK AN EXTRA $29. I will NEVER use this software again. Neither should you! Jerks.

I was checking out, it give me a screen. It stated different prices. It would only let me chose the higher price program. I try everything to get off the page. I went and picked the only one that was offer me. I ended up paying more than if I went to a tax person. I just had a basic Fed. and State tax. I call TurboTax and they said I had to pay that amount no matter what. There was no way they would refund the money. Never again will I use their program.

Been doing my taxes with Turbo Tax since 2006. They were always fine before this year. Fortunately I happen to be in the US this year because I would be so screwed if I wasn’t. For the first time ever, I am unable to e-file. I have no job, do not own anything anymore, have no insurance, basically, I have nothing; I worked my butt off in this country my whole life to end up with nothing. I’m too young to retire but nobody wants to hire me as I’m over 50. Went through the same useless nonsensical motions numerous times as instructed by the program, and then the help, with none of the help being any help whatsoever; why am I surprised, never needed help before and I’d already tried everything suggested several times before bothering to waste time with help.

I like to understand why I'm sitting here explaining to my kids why we can't eat that or why we can't go do this!? Because my tax return is in some unknown Green Dot account? In a prepaid card that I still haven't received weeks later!!! This is VERY unnerving and I ADVISE EVERYONE READING THIS POST "NOT" to EVER deal with this COMPANY and SERVICES, EVER AGAIN OR START TO!!! I can only imagine how much interest they are going to collect when it's all said and done!!! From all of OUR hard earned money!!?? Please respond Turtle Tax??? I did for while they stuff their pockets with interest off my income!!!

Tried using it for first time today. It miscalculated my refund. Supposed to be $874.46 and they calculated $945. Don't know how they got that #. I had already done taxes on paper but wanted to try to avoid mailing as I send certified so IRS can't say they didn't receive it. Then Turbo Tax failed to calculate additional tax I owed for making greater than $25K this year. As a single person who took social security early I am not allowed to make more than the $25K. If I do, the difference is taxable. Turbo Tax does not even have a line for this to be calculated in their system. So that's another error. I talked to a rep and all she could say was that it was a system "glitch". I will never use them again and will be mailing my return.

I spent two weeks working nearly every day trying to work through the forms for fed return. Finally figured out they hadn't finished getting everything in that I needed. I wrote to "help" several times. Either got no reply or one that had nothing to do with my questions. On my state return, they failed to make available the form that would have gotten me a $40 rebate for sales tax. Next year I will go irs.gov and pick one of their "partners". It isn't free, but doesn't pretend to be. Federal and state together cost around $30-50 depending on which "partner" you choose and what forms you need.

I am a single mom with nothing at all. No real estate, no pension or 401K. Nothing but after starting with a FREE tax return. I have now been charged $77... For 1 form for student loan interest and for a form where I closed out $450 account. Why so much? I do not understand. I will not use them again.

NOT printing 1. supporting details 2. summary list 1099 MISC - TurboTax has become lazier and falling backward each year. NOT printing supporting detail, which is crucial to substantiate the deductions, in an organized fashion. They chose to ignore this year after year. It's worse since 2017 does not print any of the details.

I used TurboTax to prepare my 2017 tax return and I opted for the Turbo Prepaid Visa Card to have my refund deposited into it. I got my return as promised from the IRS and it was deposited so I started using my card that morning but when I went to withdraw money from the card that evening the ATM told me to contact my card company. I logged onto my account to make sure the funds were still there but I had a message stating that I needed to verify my identity by sending my driver's license.

I had such a bad experience with them. I went to do my taxes and when I go to pay they ended up charging 100 dollars to do them. Then I also noticed someone from Chicago logged in to my account. The next day my credit card was stolen and now I can’t log into my account to even see if I will get my taxes. They keep telling me that no one else is on my account and it’s my cell phone picking up a server when I live in KY. Their customer support is horrible with no help and just keep putting you on hold and then coming back asking the same questions.

TurboTax 2017 Support - I have been using TurboTax for years, but I have spent 3 hours trying to talk to a CPA which I paid for in my product license. The automated assistant is awful, one of the worst I have ever encountered. I have called 4 times been in endless loops, on hold about 20 minutes each time, phone is answered by a so called "expert" who are untrained and unable to answer any questions, placed on hold again then it hangs up. Only one callbacks received. Never been able to talk to a CPA. Worst experience ever.

I'm a student full-time. I tried to go on their TurboTax freedom and TurboTax student online tax preparer and it kept booting me back to TurboTax deluxe. Remind you that those softwares were free state and federal. So I went on to pay on their TurboTax deluxe which obviously didn't boot me off. I am very dissatisfied on the way they never specified that you had to make a whole new account in which that was my second time but first time they didn't charge me. I called to get my 108.00 waived being that I had to pay because this company doesn't include the useful instructions on their webpage to navigate for the free edition software in order to complete the tax refund. I called and they fail to refund my 108.00. I really needed that money because I have a dependent under 18yrs old. Please help me resolve this.

Online Support System is terrible. Throw you in a on-going loop. You have to do some research to find a number to call. No one can actually help but they will bait you back to the online support system. Free to play with the system but to actually use it theirs all type of fees. NEVER had my state income go through, I was owed $20 pass each of the past few years. Rejected each time until I play with number for it to show $0. Then it goes through in minutes! Last 2 years was bad, this year is the worse! You think your ID, social security number, and answers for all security questions is enough to get back into your account. None of them is important! You will need to maintain your old phone and e-mail. If you change your number or email anytime you WON'T GET BACK IN next year. NEVER DO ANYTHING WITH A ONLINE ONLY COMPANY!

Horrid. Horrid. I filed a tax return last year with TurboTax, and it was never received. I called three times, and no answer. No one answers the phone number they have listed, and I was on hold for 26 minutes with Intuit, who is connected with TurboTax. When someone finally answered I let her know that I had been on hold for 26 minutes and would really appreciate help. Finally I let her know that I hadn't received my return, and she said "I'm going to cut you off. Are you trying to contact Turbo Tax?" And I said, "Yes, but what is the difference between inquiries for Turbo Tax and Intuit?"

I've used TurboTax online for years now. I've never had a problem. This year when I went to pay for my state taxes to be filed, I hit the wrong option and ended up paying for the deluxe service. I had them contact me about a refund. The guy said that once you pay, you cannot get a refund on any service. This is complete BS!!! There is no reason why they couldn't give me a refund. I will NEVER use TurboTax again.

I was using TurboTax's online software to file a tax return when I came to an impasse - I needed to ask a question to verify I was proceeding correctly. I programmed in my question and callback number and they called back right away. Well, the agent on the line Lood (denoted as a "specialist") had no idea what I was asking about and kept repeating back my questions incorrectly. She continued to ask the same questions over and over again despite my responses being unchanged. It was apparent she had no knowledge of how to prepare or file tax returns. She was typing in my questions to a chat with another agent there who she called the "specialist".

I used TurboTax last year and was pleased. I had never tried them before because I preferred to use an accountant. This year they completely messed up my return and I’ve had to file an amendment. And I had to pay over $100 for that. When I clicked the button to submit, for some reason it subtracted my EITC and left me with 1/4 the amount owed back to me on my return!! I spent many hours trying to reach them, speaking to employees that had no clue what they were talking about, and a downright rude employee that left me confused and angry. Some employees claimed to not know what I was talking about, and one told me that it has happened to others as well. They’ve offered zero to me to rectify my situation, and now my refund is delayed a minimum of 16 weeks. DO NOT USE THIS SERVICE.

I have NEVER been so disgusted by the lack of knowledge the customer service people have. I asked 1 simple question which was "what docs do I need to file an amended federal tax return?" No one could answer. REALLY??? This is such **! The government owes me 2500.00 yet no one can answer my very simple question!!! WTF!!! I have used TurboTax for over 15-20 yrs and now will find something else to use as they have become too big to provide even a low standard customer service... I am totally disgusted!!! Even all the customer service phone numbers listed all end up in the same loop... an automated system... same message, same menu... of who never call you when they say they will. My advice: Steer clear of Turbotax at ALL COSTS or u will wait for hours for an answer that will NEVER come!

Because I filed my taxes a year late I was unable to complete my 2016 taxes online with TurboTax. I paid about 100$ to download the 2016 Desktop App for Mac and completed my taxes, printed them and prepared to send them. I then went online to complete my 2017 taxes. In order to begin my 2017 taxes, I needed 2016 tax information to be uploaded, however, there is no option to create a .tax file, which is the only file format accepted by TurboTax. After spending over 2 hours on the phone with 2 different representatives my problem was not solved and it became clear that there was no option to create a .tax file in the desktop app.

Bought their premium disk with state included. After entering all the tax information the software began to crash. When I finally got to state forms I ended up in a do loop I could not get past. I went to their online version...which means I’m buying their service all over again. I had what I thought was a simple question so I contacted customer support. First person that calls you back knows absolutely nothing. I mean nothing. So I wait for someone to call me back that theoretically knows something. 15 minutes later they call.. this next person doesn’t know anything either and proceeds to try to communicate my problem to this “chat group” where all sources of knowledge exist.

TURBOTAX for 2017 - Stunning how bad TurboTax is, especially for a US citizen (also a Canadian citizen) trying to complete his US federal return online, and then, with a locally bought CD, the returns for Canada federal and my province. Somehow, I got it all done last year with TurboTax. This year, nothing but frustration. Is it the fault of bad management, incompetent programmers, too few computer banks, make-believe "help," conniving bean counters, absurd security?

TurboTax bought at Costco a disaster! Spent an hour on the phone a week ago - Intuit apologized - they are aware of problem. Now I type in all my info (another 2 hours) and the program will not save it, says "file can not be found", duh! of course not, I am trying to save it, this is a software disaster? DO NOT BUY THIS PRODUCT - or you will be on hold for 30 min and get worthless help.

Free my **! Got all done and ready to file! Then BOOM it stated I had to upgrade because I was using 1040! Wasted a morning on them. Might as well just did the paper form! Can I report them? All the way through it kept telling me to upgrade which I was able to redirect to not upgrading but the final result was it would NOT let me file for free. SMH!

Do not use Turbo Tax free version if you don't plan on paying $70-$80 for fees, one for e-filing your state and one for processing your refund. This information is not available to you until you complete the return. Totally ridiculous!!

I paid the $24.99 "Maryland State" fee to e-file, and then found out it is really an Intuit fee! What a rip-off! After I spent $89.99 for the software. I WILL NEVER BUY TURBOTAX AGAIN. Then both the federal and state returns came back "rejected." I have wasted so much time trying to correct the error (which is an IRS date of birth error) and no luck. Intuit won't even discuss refunding my e-file fee which was so misleading to begin with.

I have used Turbo Tax for the past 10+ years, but the Turbo Tax Premier 2017 has me questioning whether I will continue in the future. The "Search Engine" for help is virtually non-existent. It Searches and continues looping never coming up with the item I searched for. They might as well not have the Help option because you can get NO HELP!! And besides that, my 2015 FIT which I filed electronically was either hacked at the Turbotax site or the IRS site. I was a victim of identity theft and it stemmed from the electronic filing of my income tax return. Starting in 2016 it has been paper filing for me! I would advise others to do the same!

For the first time our daughter filed her taxes on her own with TurboTax, though her refund was only a mere 200.00. TurboTax, said federal and state were free, then at the end added a 59.00 charge for state, and then another 40.00 fee to process the payment out of her refund. Being as this is her first time she agreed to it... This is ridiculous!!! We have been using TurboTax since 2005 and to see they are scamming her out of 100.00 out of a 200.00 refund, we will NEVER use their services again!!! We spend a lot of money with our taxes having several businesses and our fees are usually around 100.00 which we expect, but not someone who made less than 2000.00 and no business, EZ filing.

I used Turbo Tax for a few years, was OK, but last year it became very bad, full of bugs. This year- even worse, impossible to use at all. Their support is useless. Don't waste your time and money! Awful!!!

I used TurboTax to file my 2017 return. This year they have done a poor job of ensuring the necessary forms are in place to complete healthcare info, especially for Obamacare users. Due to a lump sum SS disability I received which is non-taxable and does not affect my Obamacare subsidy their return indicated I owed all $8,200 back. Completely wrong - customer service and their CPA’s were useless. Used a better and cheaper online product and my Fed Tax was $8. Will never use them again. Be warned!

I was charged $29.99 for preparing and filing state taxes and the program wouldn't allow me to complete the process. They then wanted to charge me another $19.99 to complete the process. It was difficult getting through to speak with someone about the problem and when I did I was on the phone 25 minutes and put on hold three times only to be told they don't give refunds. I asked to speak with a supervisor and was told one would call me back within 24 hours and of course I never received a call back.

Can't neither see nor enter data directly into forms. Much of the data they want manually entered is only partially described. Always tons of bugs, but this year seems worse than ever. I'm thinking of buying one of the other competitor's packages and giving it a go. Could not possibly be worse than this year's TurboTax Premium.

I have used Turbotax for several years and have thought of it as a reliable service, this year however when I got to the end of my taxes there were hidden fees to the tune of $189.00. I filed in Feb and my taxes still continue to be processing, but this company who was supposedly taking their payment from my refund sent me a bill for their money. There is something that does not feel right about this and I will never do my taxes with this company again.

This is certainly not free and frankly it would have been easier to file taxes myself. I filed and they claimed the government rejected my return because they could not verify my identity. Ironically once I paid them $59.99 the issue with my identity disappeared. At that point I just wanted it to be over so I paid. I got my taxes prepared by a professional in person last year and that is what I am doing next year. They might claim they will take your fees from your return but do not believe it. After looking over reviews this is a common bait and switch tactic. Your return will get rejected until you pay. If I had known that from the start I might have just gone to a real professional and got my taxes prepared for less. TurboTax will get the job done but buyer beware: You will feel cheated by the time it is over.

I filed with TurboTax online for 2016. Went to file this year. Realized they deactivated my account. Stayed on the phone from 8 AM to 4 PM with customer support. No one could help me. Talk to four different people. They will not reactivate my account so I can get my information from 2016 and will not tell me why. All I know is I tried to stay very calm but they pissed me off. I do not recommend them. I do not want anything to do with them. They are the worst.

I was overcharged. I spent 30 minutes on the phone with them. They told me to call back in a few days. I filed in the meantime. Now I am told there is no one to help me until April 18th. Do not use them!

I am a long time user of TurboTax software (20 years). I was disappointed this year to have to file online, the software I usually purchase was not available. I prefer to keep my data private. Adding to further disappointment was that I couldn't import my past data into the online form, thus I had to enter routine data again. The worst part, however, was when I reached the end of the process, ready to file, I found out that I had to file my state tax form online for an extra fee or TurboTax would DELETE my state data! This is terrible not to alert me to the required payment upfront.

Like many others I had used this for several years but this year it's very difficult and they are creating more pricing levels to be sure to get more out of you. I'll be looking for new tax software... bye bye TurboTax.

My husband and I have used TurboTax since 1995 except 2 years and have had overall very Positive results. Bought TurboTax Deluxe March 2018/Amazon and noticed though I entered my W2 income correctly in Federal return (I retired late in 2017) and entered my husband (and my) retirement income properly, TurboTax transferred/added my husband's state retirement income to my W2 income.

I have entered at length my taxes on TurboTax with multiple W-2s and a 1099 and got to the end it won’t let me remove the “free trial” of Quickbooks. They did this a couple of years ago to me and I didn't realize they could automatically charge my credit card. I even called for help from a TurboTax rep and was on the phone over an hour and she never could get it removed. It will be removed or I will not be using them anymore.

You know it's bad when someone makes an account JUST to complain about your company, Intuit. I'd been using TurboTax for years now, as they had always seemed to be easy to use and relatively cost efficient. Now? I am in the same state of bewilderment as the other customers that have recently left reviews: What happened to this company???

I spent $29.95 to efile the State taxes. I had to print the Federal first. Fine. I did that and told it to wait on the state. It did BOTH on paper. I tried to go back into efile the state, but THERE IS NO OPTION to continue or efile. They took the $29.95 without actually efiling!!! I called their automated system. They want another $19.95 for me to talk to a human about it!!!

I filed my taxes on Jan 31st, 2018 and asked for my refund to be put on a NetSpend prepaid card through TurboTax. It came in the mail but was returned due to an error on USPS's part. I have since contacted the prepaid card customer service 5 times to have another card sent to me but still have not received it. They tell me every time that they have sent it via FedEx Expedited, which should only 3 business days, but after waiting 5 days for it, it never comes. They also tell me that they don't have access to any tracking info and don't know who would within their company. After the waiting period I call the customer service number and they repeat the process.

Any military personnel stay away from these people. Rip off. I am retired military. They screwed up my taxes e-filing to IRS. I was on phone for 1 hour with IRS now. I have to refile by paper and TurboTax wants 78.89 for e-filing that they screwed up so I am asking all government and military personnel do not use them. Hit it where it hurts in their pockets.

I have used TurboTax for MANY years, and have never had a problem. This year, however, printing the returns was a nightmare. First I had to save it as a PDF, then I had to add my personal printer in order to print the returns I wanted to mail. I attempted to contact TurboTax to let them know about the printing, but the form allowed only about a hundred characters and then just stopped. So I shortened my complaints, and then found that the form (and complaints) would be going out to people who couldn't help. I'm frustrated. Next year I'm looking for another tax preparation product.

This year is the 8th year I have used TurboTax and by far the worst ever. First, you have no easy way to contact anyone. If you get lucky, they can only see system transmission. No one is capable or knowledge to resolve a solution to your issue. They are increasing their fees, without you knowing. Offer all these options that they will not support. When you are taking money from being and they need resourceful people, HIRE THEM. I do not need a person WFM reading a script to me with no solution for where my money is. DO BETTER AND FIND TRUE PROFESSIONALS WITH A VALID NUMBER TO CALL IN AND SPEAK WITH A LIVE BODY WITH EXPERIENCE.

The product seemed good in working through taxes. When it came time to e-file federal return, it was extremely difficult and needed a lot of troubleshooting to simply e-file. Did not want to e-file state as that was another $24.99. I have received five emails telling me I have a 3/15 deadline to file state taxes for free, but when I clicked on link there was no instruction how to do so. I replied to an email--received no response. After 5th email today I called their customer service. After 35 minutes on the phone, I was told that I do not have the capability to file for free since I used the CD download--not online. Terrible practice to send many emails for a service they will not provide. Will definitely not use this product again next year.

When I was filing with TurboTax for 2017 because I've always had a positive experience in the past. I was filing for free through USAA. TurboTax would not let me file without the "Premium" upgrade because I had to file for gains made from my investment last year (1099-B). Apparently, that would have kept me from fees for filing federal and state together, and they tried to fleece me on paying with my return--not only was I already paying 104 more dollars than I had been lead to believe, but they wanted a forty dollar fee for processing my fees! Outrageous! Thankfully I caught the extra fee and paid with my card.

Last year I used this service without any issues. However this year I found out that there were hidden fees. They ended up charging me to file state (which my emails clearly stated was free to file) as well as for services that I didn’t even want to use. In total they ripped me off for $200, and for that price I could've had it done professionally. Customer service was a joke. They weren't very helpful and at sometimes I felt like I knew more about my questions than they did. And I'm not the only one either. They overcharged my Mom this year too for services she didn't use! It’s madness. I'll definitely be using another service moving forward. It isn't worth having to pay for services I didn’t even want out of money I worked hard for so they can just rip me off at the first opportunity for a subpar service.

I love Mint, and after buying a house 8 years ago, TurboTax was a very helpful product. But my experience this year has left me angry enough to leave this review and likely searching for an alternative next year. My main complaint is that Intuit is not upfront about the fees. This year it cost me $164 to file my taxes, and I still have to mail my state tax filing myself. $45 dollars of that was a product called "Premium Services Benefits". It tacks on when you select pay out of my federal refund, although it won't quote a price for the service. Merely unchecking that option and paying with a credit card will not remove that add on. Intuit's knowledge base gives instructions on how to remove the add on from your order summary page. But you won't see this page if you hop back on the prompts to change to the credit card option.

When we started to do our taxes in the "free" version, I logged in with my password, since we had used TurboTax last year. It imported a bunch of info from last year. Then I choose "free" and it deleted all of that information. So I entered all of that plus all of the income data and interest ( a couple of hours). It goes through a review and it comes to a window that says you have to use the long form 1040, for $49.99 but doesn't tell you why (had to Google search it). It turns out that I'm married and because we were going to file separately we needed another form. So we decided to go ahead and file jointly.

My customer service experience this year is much worse from the good service I received in past years. I paid more this year for the application that provides the most online help, because I have a slightly more complicated tax return. The 1st page (Income) of my online tax return has 3 obvious problems. There are 2 columns of data, last year 2016 and this year 2017. (1) My capital loss carryover shows the same exact amount for 2016 (history) as for 2017. This is obviously wrong. (2) My Social Security income for 2016 is blank. Obviously wrong. (3) My rental Income for 2016 is blank. Obviously wrong.

I completed my tax return this morning, thinking that I would take advantage of the TurboTax® Absolute Zero® offer. According to the company "over 60 million Americans have the ability to file their federal 1040A or 1040EZ returns, as well as their state tax returns, for absolutely $0" until March 15. I have a simple return that took me no more than 30 minutes to complete.

My son lives with me, but his mom pays for his Obamacare because she has Obamacare and it is only about $20 more per month vs $160 per month if I add him to my work insurance. BUT, TurboTax Premiere doesn't have a form to distinguish the fact that I pay 100% of his care and claim him except for the $20 per month she pays for his Obamacare. Now, my refund is hung up at the IRS and I have to call them to discuss the issue and fill out a form before I get my refund in approximately 6 to 8 weeks instead of this week like I should have. TurboTax failed me BIG TIME. NEVER AGAIN TurboTax!

I purchased TurboTax Deluxe in February 2018 to do our tax returns. There is a glitch with this program in that it continually wanted employer information but my husband and I are retired as of 5 and 6 years ago, so couldn't provide that. Unable to efile after filling in all the information due to this "employer" issue that could not be fixed. So ended up printing my returns (Fed & State) and then mailing them in but was charged $24.99 apparently just for the program to figure the state return. Already paid plenty for the Deluxe program that I purchased and resent having to pay the additional $24.99 for basically nothing. Used TurboTax years ago for many years until the last five years when had a CPA do our taxes. Decided this year I could use TurboTax again but am extremely disappointed in TurboTax and would never recommend it. WILL NOT EVER USE TURBOTAX PROGRAMS AGAIN AND WOULD SUGGEST YOU PURCHASE SOMETHING ELSE.

I had a free coupon and it was $29.99. Then when I finished they secretly tacked on an extra $34.99 making the whole thing cost almost $70.00. It went from free to almost a hundred dollars. It's free when I do it by paper. Screw these "free" Services!

It has been terrible. I've called and called talked to many people and all they say is, "I'm sorry," and, "There's nothing I can do," and my favorite is, "We aren't in control of that." They have had my refund since the 22nd of February. It is now the 10 of March and I have to wait until the 14th to hopefully get access to my funds. In the meantime my power has been shut off. My landlord is evicting me and my 3 kids and grandson. I was injured so I can't work at the moment. All these things I explained to the people on the phone which is almost impossible to actually get a human on the line. And all I get is the same scripted responses and verbal masturbation. They can't give me access to my funds and then we aren't in control.

Filed through TurboTax again like I have done many times before but this time I have not received my federal refund yet but the IRS tells me they sent the refund 3 weeks ago but it has never shown up in my bank account. Now mind you my state return has been received. The IRS tells me it’s out of their hands now. It is up to TurboTax to send me my money but when you try to contact them you never get to speak with a REPRESENTATIVE. It’s all some automated BS! Is there anyone out there that can help me with my situation?

After looking at both form 1040 instructions and compared that to the recommended deductions TurboTax gave me, I would have lost about $13,000 in deductions! Unbelievable! How can a company like this make such an obvious mistake in its calculations? I refuse to use TurboTax anymore and am convinced that they are doing this purposefully.

My federal tax refund was deposited to my TurboTax prepaid card. I was able to make a withdraw in the amount of $1400, then was asked to verify my identity. I uploaded my ID and was told they couldn't verify my identity and will send the funds back to the IRS.

I'm so disgusted with TurboTax that I will never ever use them again. Every year the prices just keep going up and up, they sell you in by filing for free then nickel and dime every single thing. Especially at the end of filing is where they get you with fees. Now it's another 39.00 just to pay for the federal and state fees that they are already charging on top of it. 39.00 just to submit a payment through e-file. How ridiculous. A total of 130 dollars they tried charging me!!!

I just received my NOA today and was surprised that CRA found an error in federal tax credit calculation for donations and gifts. For the first time TurboTax failed me. I have been using this software for more than 10 years and will still continue to use, but, please fix your error. It is only a minor problem for me but other users might have a huge impact, hence loss/disappointment.

Do not ever use this service. Not only are they rude late and unprofessional but they also lie to you. It has been quite over a month I have been waiting for my card after ordering a 4th card. Then upon receiving the card my account is now locked and pending review. Every time you call it's always something else, I am exhausted fighting this battle. I have so many bills to pay and checks being deposited into this account that I cannot even access. Please do not bank or use Turbo prepaid, unless you would like to be a month behind your bills and picking a second job, with the amount of time you will be investing into fighting this battle it becomes a second job. I have so much more to say but let's just stop where we are for now.

I have been a TurboTax customer for 15 years and have seen the product get progressively better and better and especially for the past 10 years it has been so easy to use. The greatest feature was that TT provided help to the customer ON SCREEN right at the point in your taxes where you were stuck. Questions were answered in minutes and then you were done and on your way. And most of time, you didn't even need that help because the makers had created such good popup explanations and each page was so logical.

I had been a TurboTax customer for 10 years. The past two years I have had nothing but problems. It culminated with them LOSING my entire completed tax return in their system and customer service accepted fault saying it was a "glitch" but they have no idea how to repair. I have come to find out that this is not an uncommon problem in their software, therefore if you do not want to have to repeat completing (think of the hours of work!) and filing your taxes DO NOT USE TURBOTAX.

I called TurboTax about a problem with their tax program not transferring the amounts from T5008 statements to the schedule 3 and not included as income on the T1 General. They apologized for this issue but said they could not help me with this issue and could not refund the cost of the program.

The so called Deluxe version was easy enough to use and took about 3 hours to complete. What is a little shady in my opinion is that the version I purchased claims to have one state return included, but as soon as you go to file it there is a $39.99 fee that magically appears. Customer service stated that yes there is one return included but the filing is charged upon completion. If you put the purchase price and the hidden fee together you may as well ask a pro to do your taxes for you for around $200 and not waste a Sunday afternoon. I would think that TurboTax would be better served as a company to be upfront with the costs so its customers can make an informed decision. I will not be a repeat customer.

They advertise as free but it costs at least $40. That is the first way that they are sneaky. The second way is that once you add a product it seems like there is no way to delete it. I added a product I didn't want by accident and there was no way to delete it. That is the second way they are sneaky. The sneakiest thing they do is add a $40 charge if you deduct their fees from your refund. It used to be free but now they just put the charge in there at the last minute hoping you won't notice. They are also sneaky in the way that practically every other page is an offer for an upgrade and is designed in such a way as to make you search around for the button that says "no I don't want this". Avoid this company! I will look somewhere else next year.

Last year I had a much more complicated tax situation and sailed right through doing everything on TurboTax and it was great. This year, we are much less complicated not even mortgage interest but I am having trouble with their software, sometimes not accepting that I have finished with a section I don't need, it still says 'not started'. Then in trying to enter a small pension my husband received, all the info is there, I can't see anything wrong or not entered but every time I click 'continue' up pops a box saying I need to fix errors before continuing. I tried to request a call, my phone rang, I answered, and immediately this recording says they are sorry they weren't able to reach me today and this will be the final call I receive. Hmmm, no live text for asking what's up. Now what? I may just go to the IRS and get the forms, figure it myself?

I've used TurboTax for at least 10 years and always been satisfied but I found this year's version to be awful. Maybe because I used it online instead of downloading(?) I have no clue if that would have made a difference, but it was absolutely ridiculous trying to navigate back to sections; there was no clear path and if I found something it was through sheer luck. In addition, I paid extra because I sold my condo in 2017 and thought I might need extra help, but no extra help was to be found: I live overseas and have a different phone number format which could not be entered into the necessary field to contact the agent.

I have used TurboTax successfully for many years. This year something has happened. Before this year I was prompted to transformation from a previous year. This year there was no prompting just a start entering your information. It was frustrating to start and I slogged my way through. I wondered if I could open last years file and maybe use it with only the changes for this year. When I opened last year's file I was THEN prompted that they could not open it but asked If I wanted to transfer the information, which I did. As has been happening, my itemized deductions were more than the standard deduction. But now TurboTax is telling me that they are using the standard deduction instead. I have looked at the forms it creates and have found several discrepancies. I cannot change it manually and I am afraid my return will be messed up. Maybe I will just do it manually this year and see what I can do to get a refund.