Intuit TurboTax Reviews

I bought TurboTax from Costco and when I got home my new computer does not have CD drive. I called TurboTax and they said no problem and they fix it. After being hung up three times and told to called another number because they said I owe money which is ridiculous. Then they said they would called back which they never did. I recommend you don't buy TurboTax. You never get your issue resolve.

I logged online to file my 2016 taxes. I selected plus because it states that federal and state are federal e-file. When everything is complete I select to have my 29.99 fee deducted from my refund. As I proceed to check-out and confirm to have it deducted I notice a 34.99 fee added just have it deducted from my refund. It's considered a premium feature. I called and stayed on the phone with them for 45 minutes for nothing to be resolved. They basically told me I had to pay the extra 34.99 to have the original 29.99 deducted from my refund which made it a total of 64.99 just to file a simple 1040 EZ form!

Filed on a new account and return was rejected due to incorrect 2015 AGI information. Filed MFJ, but the 1040A combines AGI for both spouses. However, TurboTax required individual AGI amounts, which is not easily obtained, unless you're a tax expert. Later, I remembered my old account I used for all my prior returns, so I logged in and filed again so it would automatically pull in my AGIs from last year. The first time I filed, they charged me over $70 to file. When I logged in and filed using my old account, it was free. Same information, same tax forms, two difference prices. Called and was refused by 2 supervisors for a refund on the rejected return.

I did my taxes online and at the end they ask you if you want to purchase (upgrade to) TurboMAX (by putting an add-on to your charges), but I removed it (opted out), because I don't need additional services. HOWEVER, when I see my final itemized charges, the $39.99 upgrade is included in the bill. I clicked back into the charges again and removed it and went through the whole process and the charge is still there. I had already gone through the whole filing process, so I did not want to cancel my transaction, so THE ONLY OPTION is to agree to the fraudulent charges... or cancel the whole process. I called the number on the agreement, 877-908-7228, but there was no option to talk to anybody. NEXT YEAR, I WILL GO SOMEWHERE ELSE BEFORE I EVEN START THE PROCESS WITH THESE CROOKS.

Although it seems that TurboTax's claim for free file is that if you can be covered by 1040EZ you can file for free, that was not my experience in using it. I was unsurprised and considered it fair that they put repeated ads for their more expensive options, but I could opt out of those as I began to the filing process. However, when I finally got to the end, I was told that because I had a 1099-INT, I would need to pay more to use a 1040--but that just isn't true! That is only required if the interest income is greater than $1500... and mine was $300 from a bank offer.

Don't give them your credit card number - NO REFUNDS. I left my job and closed my 401K. Because of this, TurboTax required me to purchase their completely unnecessary $38 "Deluxe" version to file my Federal taxes. Then they wanted an additional $35+ tax to file my State tax, and an additional $35+ tax to pay with the tax return. I paid with my debit card. Big mistake!! My tax return was REJECTED by the IRS and TurboTax would not refund my money for the Deluxe service which I cannot use. They want me to pay for it again!!!

Turbo Tax Online - Watch out for their billing scam. They say they do it for free but want your credit card information and charge their top service. They tried charging me twice for their top tier program when the filing was advertised to do your taxes free. I called them to resolve the matter and they ignored my request to refund the money. I disputed with my Credit Union right away.

I am trying to file taxes for 2016, and when I tried to get the information from last year's taxes there was no record of me filing even though I did it with TurboTax and the IRS website was having technical problems. I called the customer service line and the person I got was not any help at all. If you call and get a "Denise" ask to be transferred to someone else as she is not going to be any help at all.

I have been filing my taxes on TT for many years and have done so due to ease of use of the software, this year, I usually file the EZ form due to not having to itemize anything. State and Federal and I have been able to get my w2 form easily transmitted electronically, at the point of sale I get this edit which says on top of the $40 I would need to pay an additional $31 to finish the state and the refund for the state would be included in my Federal refund or I could opt to wait since the state filings weren't ready yet I would come back to TT and pay to do the State filing later.

I have been using TurboTax for a few years and liked the idea of being able to transfer information from one year to the next. I needed to update some personal information this year and was unable to do so. After several calls to TurboTax the situation was finally resolved but I found it unusual that it was so difficult to update my information. After finally finishing up and getting ready to file, I had to continually reject the Turbo Max, an optional additional service at an additional fee. After clicking NO I don't want this service 5 times, it continued to add the service to my bill, which I removed 5 times. In the end, I ended up with and paying for the service anyway. I called customer service to correct the forced charge and was told, "sorry no refunds". I feel ripped off and likely won't return to TurboTax next year.

I filled out my taxes with TurboTax again this year 2017. I never had a problem before, but it seems they want to get your money no matter what. First the adds are confusing you all the time, they tell you they will get more money for you if you pay extra, you will do it when you see twice the amount of refund and at the end, after you sent the Federal tax, and start the State tax, you realize that something is wrong and it was a number converted from 1000 to 10000. I wonder if it was an error done on purpose. What at the beginning was a free offer ended on almost $100 plus an amendment to fix the Federal Tax also. This is my last year with them.

I was charged for Max Benefits even though I did not want it. When finalizing my taxes I didn't click on the last link that says remove it. When I called to ask for a refund they told me that it was required in California and it could not be removed. This was a lie since I just did taxes for a friend who also lives in California and I was able to process his without the Max Benefits. Why did they lie?

Extra service fees - I was made to believe I needed to pay the upgrade fee to file my taxes and then realized I didn't need it. I immediately tried to cancel and they said it was too late. What a rip off.

I am extremely annoyed with turbo tax and their false advertising of "$0" filing. I have always filed a basic W2 every year, and every year I'm charged at least $100. When does it become $0 Turbo Tax? They should be sued for false advertising.

2016 Free Turbo Tax Filing - Advertised as free, I gave it a try. H&R Block is TRULY FREE and allows you to print your filing but NOT Turbo Tax. When you select print they point out you need to pay 29.99 for that option. When I finally found a phone number they would not connect me to anyone since I had not signed up for the ability to have contact, again that 29.99. THAT IS NOT FREE. Shame on me for trying them when I have been using H&R Block for many years. Burned once but never again. False advertising and AWFUL service. I will tell everyone I know. If there were an option for zero stars I would have done that.

I have been filing with TurboTax several years. I had no problem until last year. When I inputted my income it got lost when I got to Submission Section. I didn't realize it until IRS called it to my attention several weeks later. When I resubmitted my income tax with another company, they told me they were being overwhelmed with situations like mine. Now I owe IRS $1995 and getting threatening letters. I will never use TurboTax again. (I suspect they are aware of the glitch because many people complained as they are not charging anyone fees this year.) Stay away from TurboTax.

We recently got notice that we were being audited by the IRS. We have never gone through anything like this before. We were relieved to learn that we had purchased audit defense through TurboTax for the past several years. Well, let me say now, we will never ever pay for this service again!!! When we got our case accountant Alan, he said not to worry, he'd fight for us, and everything would be OK. Well, after days of hard work putting together receipt packages and giving them every bit of information we could to support our returns, we were slapped with a $20,000 bill from the IRS!

I was pleasantly surprised when I used it last year for my new home and rental unit expenses. It is all internet-based. Answer the questions and you finish it. It asked the right questions and I did not have to be concerned about doing it incorrectly.

I had used this service in the past but last year for 2015 taxes was totally ripped off by this company. I called and was told "Too bad for you." I ended up paying them $124.98 for their service and could have had a tax preparer do it for that amount instead of me doing all the work. Shame on them deceitful buttons and I had said "No" at least 6 times to the offer for some kind of extra service they were pushing. Rude representative and shady practices. I see I am not alone judging by the low star rating. H&R Block here I come!!!

I keep using TurboTax because I know that all my information will be filed correctly. They are very accurate and I don't worry about messing up my taxes. However, I make very little money & they took a large part of it in fees. Their customer service options are not great, but they have a good variety. When you have a question, it's hard & confusing to try to get an answer, and sometimes I give up. If you do find a way to ask them a question, you have to go back later & try & search for your question & their answer.

This year TurboTax has several errors. It is not correctly transferring information from federal to State (CA). Also, I was disappointed to see on the first page of their Form 540 for CA for personal exemptions. It shows: 2 X $109 = 222. (Instead of 218). I have been using TurboTax for several years (about 15). When I see these kind of errors, I think that it is time to go somewhere else. There is no customer service now that I can call. It used to be ok several years ago. I purchased the software from Amazon.com.

I used TurboTax (CD from Sam's Club) in 2012 and TurboTax online for 2013. In 2012 somehow the tax amount to be paid by me was wrongly calculated and there was $13 due. In 2013, they showed on CF-1040 Form an option for direct withdrawal from account for payment of taxes. However, that option was not available with City of Lansing. I trusted TurboTax and did not double verify. Now when I see their 2013 form that option is not available in box 31. After several years, City of Lansing Auditor contacted me with due amount details along with penalty and interest accrued. So, while TurboTax may be nice for Federal/State returns, be careful while filing City returns and always double verify. At least in this domain TurboTax is not hassle free.

Turbo Tax has a captive audience since they save user information from year to year. However, that does not justify how poor their product has become. Not accurate filings: I have now received 3 IRS letters saying that my taxes were misfiled. Working with a tax accountant, we were finally able to figure out what Turbo Tax had done. However, it took me 40+ hours to refile 3 years of state and federal taxes. Recently, I started a job across a state line and Turbo Tax even had me erroneously submit payments to the wrong state. Difficult to amend: Turbo Tax (even though it is an online system) does not maintain an online ability to amend past year's taxes - so you are left with either downloading old software or when the software fails (as happens often with Turbo Tax) amending returns by hand. Hidden costs: Not including the hours spent refiling, I also have had to pay penalty and interest fees for each year of misfiled taxes.

I have used TurboTax Home & Business for 5 years now and am satisfied with it. I just purchased the 2016 Home & Business edition. It plainly states that it can be used with Windows 7 which is what OS I currently have. The program refused to load so I paid a company (www.justanswer.com) $28 help me and they said the 2016 would not load on Windows 7. I called the Intuit customer service and they told me that 2016 TurboTax Home & Business would not load on Windows 7 in spite of what the software package said about running on Windows 7. They suggested that I install Windows 10 on my PC and then load their software. They went so far to suggest that I pay Best Buy to load Windows 10 on my machine. Clearly unacceptable.

Decided to use TurboTax for Oct 15 (late filing) of taxes for a small business. Have had problems with them in the past, but figured where there was ample time to rectify any defects; since the regular filing date of April 15, I thought I would give them another try. Worked through the screens offered by Intuit to calculate Fed and State of Ca taxes. Both returns were majorly in error. There were fields in both the Fed and state taxes that indicated we had made quarterly payments. I never entered such information.

Intuit/TurboTax uses a 3rd party to process your refund if there are any charges (e.g., state or audit). You provide your information for the refund (check or bank routing number). TurboTax overwrites this refund destination in your submit to the IRS to an acct with SantaBarbaraBank (SBB). TurboTax however DOES NOT PROVIDE you with any information about this account other than a generic URL https://sbtpg.netverify.com/ which asks for an account number you have not been given. TurboTax when called starts with promise to satisfy your issue, but CANNOT DO ANYTHING about the account they established on your behalf with SantaBarbaraBank. It is not their responsibility.

We had been using Turbo Tax for years with no problems... Or so we thought. Then recently we had funds in a savings account that were seized Premier Credit who were collecting for the Indiana Dept. of Revenue. When we called the DOR they said it was for failure to pay 2012 taxes of $462. Looking back on our records, we showed a confirmation from Turbo Tax that the tax return was submitted to the IDOR and funds were to be withdrawn from our checking account to pay the taxes owed.

TurboTax messed up 4 times in filing my paperwork and finally fixed it so the IRS would accept it. After a few months I needed my tax return, so I go online to download it just to find that it was only the original document WITHOUT any of the changes. I called and figured they could easily fix that and the woman just kept arguing with me about the fact that there were no changes made. Now I have to go to the IRS and get the proper documents because TurboTax only has the messed up ones.

TurboTax does not calculate the modified adjusted gross income (MAGI) correctly. The problem is that the TurboTax MAGI calculation worksheet used to determine passive activity limitations, does not include social security benefits, thereby making the MAGI appear lower than it should be. In my case, I have social security benefits. That should have been added back in the the AGI to determine the MAGI. Because TurboTax didn't include it in the MAGI calculation, I will now owe 2015 back taxes, fees, and penalties as well as back additional medicare fees. I have attempted to contact Intuit many times to resolve this issue, but they have never responded. My experience with TurboTax has been very costly and I do not recommend it to anyone especially those that have a home business and rental property as I do.

I have used TurboTax a dozen time since my first one. This time I didn't get my taxes. Received Jan 19, after a month I tried to contact TurboTax. They are robots. Don't have a way to talk. First my w2 was fraud filed so I had to prove my identity. Then they gave me a deadline for 4 weeks to review and they would send a letter or check. They missed deadline. Then they said 4 weeks, no response again etc. It is now October and they gave me another deadline. This has happened to majority of TurboTax users, just read message boards. I truly believe that was their fault. Unless you got extra money and aren't depending on it, try for yourself. They lost my business. Oh and the fees they charge you for certain warranties, if it is not paid by our refund they take it out of bank if you don't get your refund after a month or two.

I have purchased tax version home and business for years 2013, 2014, and 2015. 2013 and 2015 both have had errors that wiped out part of my refund. They claim they get you the best return. Did better when I did it using the fill in forms from IRS. Don't waste your money. I will not use again. They test their product using data that will work without a hitch but when I put in my savings bond income that was used for education and should have been tax free I ended up paying taxes on it because their software could tell the difference between 1027 and 1027. Both are the same but software said differently and I was stuck in a loop where it wouldn't transmit. I have to give up the tax free status and pay the tax on it just to get it through. Cost me $200 of my refund.

Filed for an extension. They randomly decided to wipe out all of my info online. I called a number of times and complained until I got something for my troubles (software). They claimed it was free and wouldn't wipe out my information. Did the return AGAIN, then they tried to charge for the software. Called a few more times. One person said I could get a code if I called back when I was using the software and get the charge wiped out. Called again to execute... no such thing. Claimed I could only print and send the state to avoid payment. Tried to e-file the Fed return. Got kicked back for verification issues. Nothing but a headache just to PAY TAXES (no refund). How can a presidential candidate evade taxes (of which could single-handedly fund a government organization) but I can't pay my taxes without the struggle of a lifetime? Free or not... I WILL NEVER EVER EVER USE TurboTax AGAIN!!!!

Turbotax offers the choice at the beginning of the program to walk you through "everything" or else allow you to "choose" for yourself what you want to work on. I chose the latter since my taxes are fairly simple. The only difference that year were nontaxable rollovers. Turbotax, however, did not distinguish between my pension and these nontaxable funds, even though I had explicitly specified that my pension was taxable and not an IRA/SEP/SIMPLE. Box 2a, moreover, defaulted to the nontaxable category. This contradiction should have been flagged in Turbotax's final review.

I don't understand all the problems others seem to report. I've been using it to do my taxes for 20 years without problem. And my situation includes filing a K-1 for a partnership. Own my own home (primary residence, no vacation property). Manage my own stocks/bonds/investment portfolio. Retired with both regular and Roth IRA accounts. I've had no problems. For cases where people have filing issues, makes me wonder if they know how to do things right and get e-receipts to assure the filing has been accepted/received by the IRS.

We filed our taxes and I received a corrected W-2 from my employer for about $1,200.00 extra due to being on medical disability for 1 month. We filed an amended return and paid an extra $780 federal. I received a letter from the IRS asking for the related documents for the amended return (I thought these were already provided to them?). After sending them the corrected W-2, I received another letter saying I owe and additional $1700.00. How did they mess this up so bad? It's the weekend so I haven't been able to contact them yet. But I certainly won't be using them ever again and hope to get a refund on the cost of the software at least. DO NOT USE TURBOTAX!

TurboTax did not file my tax return properly and I got a penalty from IRS last month. After I filed a claim for accuracy with Intuit - TurboTax, they sent me an email asking me to contact IRS and saying that they do not receive any incoming email... Does anyone like to buy the no reliable services?

I have tried to use TurboTax for at least the last 3 years. Year after year, I get a notice from the IRS that I owe. I will never use TurboTax again, and I will tell everyone I know to never ever use them as well. I cannot stand these people.

Since the last review, I did some searches on the internet and discovered the user error. It seems it IS not user-friendly BUT there is a way to submit more returns under the email we purchased under. We have to go completely out and find the product and register under the new name but under the same email. Ok. It worked and it even restored the incomplete return we started. This saved us a tremendous amount of time. Ok. I will take my part of the responsibility for this one. but wouldn't it be easier to just have an option on the home page? Wow. Still not thrilled with the program but figured it out. Only 12 hrs. Geez.

I used Turbo Tax and never again will I ever! I tried doing my own taxes and I will never do that once again either. How on Earth, was my identity stolen for one? Also, now I have had to wait an additional 6 weeks and no feedback, no letter from the IRS. Nothing! It is craziness. I have called the internal revenue service and now I am going to have to mail in a form to the IRS Advocate address, because I need assistance. Where is my dang refund? I got my state one, so..??? It is ridiculous and not right at all to say the least! I e-filed my taxes the first time and that was a really long time ago to begin with. The second time, I was told to mail my copy in and I mailed in to the Texas address and nothing. I don't really know what I am going to do right now, though. Who knows where it is and I am to the point of just giving up. I guess I will just get another damn letter? LOL!

Filed my taxes with TurboTax. Received a letter from the IRS two months after filing, needing more information. In the meantime, turbotax double their fees for service and took it directly out of my bank account without warning. Never using them again and I hope others hear about their deceiving ways and do the same!

I used TurboTax because Tax Act upgraded their online security so much that it would not let me log on. Beware, they charge an almost $40 bank processing fee and a host of other fees that were probably disclosed somewhere in fine print. It is June 4th now and still no refund. What a scam!

Been paying taxes using TurboTax home business for the last 8 years. Found out TurboTax never asked me to pay Hawaii general excise state tax. Now I owe thousands of dollars and I thought using this software would keep me legal as I go. Now I am ruined.

Got a letter from the IRS stating I owed them over $5000 and I was using TurboTax for my tax preparations. Bad part was I used it while millions were using it at the same time just like what they did to the PlayStation network and the Microsoft servers. Too much requests at the same time made it glitch. I wouldn't believe TurboTax when they say they check their servers and found nothing wrong. Of course nothing was wrong now but there could've been something glitch. When a lot of people went on to their servers, that's how it glitch.

So TurboTax gets an "F" for the year. We filed our taxes on Mar. 31, and I was very careful entering all our data and so on. I paid the $65 fee to TT for the filing, and had them send our refund directly to us (direct deposit). We entered the account details, my wife was watching as I did all that, she remembers distinctly that I double-checked all the account info for the refund. Well, I didn't double-check my return (before filing) so the refund went to some unknown routing and account number somewhere... We looked at the routing and acct numbers that are on the actual 1040 form and they didn't come from anything I typed... Way to go TT, you failed this year, and I paid $65 for that?

My experience with TurboTax and Intuit who owns TurboTax has been the worst customer service I have ever tried to work with. I have called at least 20+ different times trying to resolve a billing problem and cancel a service I don't want. All they do is give you a different number to call or hang up on you when you ask to talk to a supervisor. Don't do business with this company. They will not cancel their bad service and will continue to bill you and hang up on you. Now when I call I get a message that the company is having a business meeting in the middle of the day, then call ends. Great service **.

I have used TurboTax for years but never again. Due to banking at a certain bank my State Tax was to be free. Nope didn't happen. When I wanted to file my taxes there was a charge of $59.98 and I am still not sure why I was charged this. I have sent three emails, chatted with someone online and spoke with a representative. I was hung up on after refusing to let this person take over my computer. I don't think so. I asked for a supervisor, he said he was the supervisor and I asked for someone in the United States and he refused, then he hung up on me.

Have used TT since 2008 and, while I've run across times when I didn't agree with the results and had to revise to my own version, I expect computer programs to handle simple math and transferring info from one form to another. (I'm terrible on arithmetic, so rely on calculators and programs like TT to handle the those basics.) In this case TurboTax 2014 manufactured a withholding amount of $800 some dollars on my pensions out of thin air. That created a refund, that was fictitious, only I didn't find out until over a year later! There was another item I needed to research, so I filed an extension in April 2015. When October came around, I forgot about doing the final filing. When I did remember it, I didn't worry because I "knew" I had a refund coming to me.

TurboTax failed to calculate taxes correctly when APTC repayments are required. The software seems to focus on the penalty calculation rather than the tax calculation. It does not accept Form 1095-A entry if you had ACA Marketplace coverage for a portion of a year. From this it generates IRS Form 8962, which is required to compute your premiums, and subsidies, and whether you are entitled to the APTC. It never completes this form, nor gives you an option to do so.

A friend of mine told me that she would help me do my taxes using TurboTax because I needed to save money. We sat down and she helped walk me through the process. But, we both felt like there was something wrong so instead of going through with it I told her that I didn't feel comfortable going through with it and decided to pay someone else to do it. A month later I look at my credit card statement and they charged me. I did not authorize them to continue with the transaction and they charged my credit card. I called and the lady refused to let me speak to a manager and kept asking me how they got my credit card number. I was so furious with trying to get out of refunding my account and the problem didn't get solved. Pay someone else. They were off on my taxes and they will take your money anyway. Worse customer service.

I've been a customer for years and nothing but PROBLEMS! They charge twice for single items; customer service is non-existent -- my tax returns delayed EVERY year for no reason -- I just cannot take it, so I'm never doing business again (it's like a thing where you say "I'll try again next time and it'll be better" or "it's just a fluke I have to wait months for my tax return." Just go elsewhere, really...

I have been a happy TurboTax customer for over 6 years now. Unfortunately, my income has been dramatically reduced since last year. I filed my taxes the same way I always do. I was never prompted to pick a product to file with. I have since found out that TurboTax always selects how you chose to file last year (no prompt or option on how to file). After reviewing my filing I found out that TurboTax charged me $104.99 for something I could have filed myself for free on the IRS website. What a racket! I will never use this service again and have contacted some of my friends in the Bay Area who work with press agencies and tv stations to add to the many complaints they are currently collecting against TurboTax! This happens to, on average 13% of tax filers through TurboTax!

TurboTax is a complete waste of time here. All it asks is if you had health coverage all year. Once you answer yes, it says that is all they need and you are "done". From this they generate IRS Form 8962, which is required to compute your premiums, and subsidies, and whether you got the correct credit if you were qualified. It NEVER completes this form, nor gives you an option to do so.

I wish I would have check these reviews prior to using TurboTax. I did their free promo filing and got a bill for 76.99. When I called the girl said "oh it starts out free then it's not". Now they are saying they are going to withdraw directly from my check book, which scares me because I don't have the money to spend on this. If I would have know they were going to charge I would have done it manually myself!

I subscribed to TurboTax MAX and was promised that, if the need arose, I'd have access to expert advice. I went through their online request process and, on both occasions, was assured of a call within ten minutes. It has been over three hours since the first request (ID # **), and an hour since the second request (ID # **) but have not received a call.

I used TurboTax for my 2013 taxes. I filed married filing jointly, entered my W-2 information & my spouse's information & I received a confirmation # stating everything went through. Now, in 2016, I am getting a letter from the IRS stating I did not file my taxes in 2013!! WTF!! I have tried to retrieve my 2013 filing information, but all I was able to pull up was my spouse's information!! Thank you TurboTax!! I will never use you or recommend you to anyone!!

I did my taxes early (Jan. 30th) because I knew I would owe money on both federal and state. I went to check out and it was $91.00. I waited til April 12th to finalize and when I went to checkout it charged me $121.

I filed my tax return with TurboTax Home & Business. When it came time to choose the method in which I was to receive my federal tax return, I was led to believe direct deposit was free, when it wasn't. TurboTax charged me $24.99 for the "service" and is in cahoots with Tax Products Group, a third party that sent the refund, which charged me an additional $34.99 for the "service." Rather than stating the fees upfront, they were buried under terms and conditions. TurboTax is an untrustworthy company. Be careful before you give them your business, as they've lost mine.

First of all, this is an e-filing service. This should be entirely electronic. Regardless of this, YOU ARE FORCED TO MAIL IN PAPER DOCUMENTS AT THE END OF THE PROCESS. For this reason alone, it defeats the purpose. I wanted to do this all online. Second, this company begs and BEGS you to upgrade your membership and spend more money on useless things you probably don't even need. It threatens you with the possibility of an audit and will only protect you if you spend your hard earned money.

Since I have been using TurboTax for the last 6 years in this state, I always got direct deposit of my federal tax refund to my CHECKING account number. This year, I had to owe. TurboTax automatically populated the payment field with my checking acct I have been using for 6 years. Somehow, my SAVINGS account was charged... The ONLY way is to change the first 3 zeros in account # to 010. Every year... same account number used... auto populated. TurboTax blamed IRS. I called and spoke on phone at least 30 minutes (they had to document my comments). IRS claimed they have had several complaints along same vein at TurboTax.

This is the first time I have had problems with TurboTax and I am very aggravated. Because they did not disclose when I was doing my taxes online the only form I was told that I needed was a 1095A, that would show how much I would pay for my premium and what tax credit that I got. After finishing up my taxes and it was accepted by the IRS, I get a noticed that I needed another form to send in to the IRS. Well my taxes were sent in on February 8 2016 and I still have not gotten my money. Then I get bill from TurboTax saying that I owe them the fees for doing my taxes with them. I am not going to pay those fees, and I am going to email them and let them know that I am not going to pay them.

My son used TurboTax to do his return and it was so confusing that you will not get the refund you should. After hours of frustration my son went to an accountant and got $16,000 more in refund than what TurboTax was telling him. I decided to use them last year for my daughter's taxes, because she had a very simple return and it took longer than if I had done them from the IRS site but she got a fair refund.

I did my taxes and opted for my refund to go into my bank account. After opted out of their Max Protection program several times, I was still charged for it (it's an additional $59). Which pushes the TurboTax fee close to $200!!! I called and was told that they could do nothing and that I should have read the terms of service. They hid this added feature and are forcing me to pay because I live in California and because I didn't pay with a credit card. I had a credit card and could have done so, but there didn't seem to be a difference. I am NEVER using this service again and will tell everyone I know not to. It's fraudulent.

My eighty-one year old friend used TurboTax to file an EZ1040. The expected refund of $116 was reduced to $21 by the TurboTax fees. My friend selected to have his refund in the form of a visa debit card, Netspend. What a scam! The allowance of one month to claim the refund without additional fees became a problem because one is allowed only one fee free contact to determine if the IRS has deposited the money. This must be done after activation which will expire perhaps even before the deposit.

I filed my business tax using TurboTax business software desktop version. When I called TurboTax phone # for help, I was transferred to 3 different people in order to reach a CPA and it took about approximately 3 hours. First person who comes on the line is just technical, not a tax professional. Second person who comes is a tax consultant. When asked questions she asked me to wait for the CPA. Finally when I get the CPA he did not wait till I filled the forms in question which means I had to wait for another 3 hours to get to him.

First off, it's almost never going to be free. And fees stack up VERY quickly. Second, the explanations of some things really aren't helpful at all. And to seek further detail, guess what: you have another fee to pay. When paying anything, it doesn't tell you that once you paid, you can't go back. The software is very hard to navigate. Customer Service is horrifyingly worse and less helpful than Comcast.

TurboTax adds in MAX benefits even though you do not want it, nor click it. I have been using TurboTax since 2007. I may never use it again as MAX Benefits for $59.99 was added without my permission. When I called my credit union the fraud department tech said that this is his third call in a row just from TurboTax alone. Also TurboTax adds in a $4.99 monthly charge of Quickbooks. You have no option but to pay for it and then cancel it as you must do because you cannot file if you do not. I have already contacted my credit union, ConsumerAffairs, next Better Business Bureau.

I have used TurboTax for several years to file our family taxes. At first it was way cheaper than H&R Block, the company we used before. Now it is costing just as much. First you buy the CD (Costco) for about 59.00 then you get on and it looks free. But then there is the fee to e-file 24.99 PER State (2 states spouse gets pensions from) and an additional $44.99 to "prepare" second state taxes. AND they want to charge you another $44.99 to give "audit protection". This Tax preparation just cost me in excess of $153.97 WITHOUT the audit protection. That's more than I used to pay H&R Block back when I had a business to pay taxes for. Last year for us with TurboTax.

TurboTax/Intuit offered a 50% discount for filing before 4/5. I filed 4/4 and could not find any way to have the "promised discount" applied. Spoke to their rep "Jackie" who "promised" to give me a credit to cover the discount which she agreed I had earned even giving me a credit reference #. The credit was never applied and my efforts to contact them about this problem were futile. Appears to be a classic bait and switch. I called my credit card company and I am withholding payment until my 50% credit is properly applied. I will never use them again and will be sure to let anyone who's interested know about my experience. I wouldn't be surprised if the A/G doesn't get involved concerning their deceptive practices.

Intuit / TurboTax called me back. Apologized for the confusion and difficulty, and issued me a full refund. I am completed satisfied now with their resolution!

Got on Amazon, found the Deluxe edition for right around $45 as a Mac Download, which included both the Federal and the State, which included the e-File option which is what I love to do every year since it tells me when my Federal has been filed (via Text Message) and tells me when my State has been filed (again via Text Message). Then when the actual money is put into my bank account again I get a Text Message for both the Federal and State. Talk about service! Granted it costs nearly $30 to get that e-File option but it's well worth it because it just makes life that much easier and there is absolutely NO Possibility of my taxes being lost in the mail AND my refunds being lost in the mail. Suh-Weet! My taxes aren't all that complicated but man does it take me a heck of a lot LESS time to do my taxes using TurboTax versus doing it with all those forms and filling in the blanks and having to read what each stinking blank is and if it applies to me.

I went online to file my return at TurboTax.com. I got to the final step before submit my return and there was an additional charge. I has clicked on the $29.99 package that was recommended but my total was $64.99. I tried to remove. I finally had to contact them, submitted my question. The answer to my question I had a link to click on until I remove it so I followed the instructions, went to the review step, went through it again, clicked on remove the premium package and then try to submit it and it was still on there. I attempted to try it several times, had no luck in removing the additional charge. I got frustrated and just submitted my return.

I was charged unexpectedly 34.99 for filing in Florida. Yet I am the one who has to print up the info, and mail it off myself. Then I was charged an extra 35.99 for TurboTax to pull their money from my return. Now, since I didn't initially have a printer available, they want me to pay for the premium member fee to get ACCESS to the return so that I can print up the Florida info. Major scam!!!

The software is extremely frustrating, tacking on charges for basic tasks after a couple of hours of trying to complete taxes. I had to restart the process twice to avoid additional fees. But what takes the cake is after filing my taxes on Feb 9, TurboTax decides to charge an additional amount ($77.63) on April 15 without my knowing. What a scam! I've been a TurboTax customer for 5 years but not anymore. I called customer service but never was able to speak to a real person so I called my bank for a stop payment. THIS IS A FRAUDULENT CHARGE! BEWARE!

I'll keep it short, there was an issue direct depositing with TurboTax so my refund went to these terrible people. I called and after 3 days of getting the runaround I got a hold of the Santa Barbara tax group who told me to submit a bunch of personal information. I declined and requested them to be submitted to the IRS. 2 weeks later I received an email stating I needed to submit the personal information or have my refund sent to the IRS. I called and had to make the request again. Here it is another 3 weeks later and I just now received confirmation that my refund was just now sent to the IRS. I was told it'd be 10-12 weeks almost 2 months ago. Now I'm told 10-12 weeks from today. These people are crooked and are hoping you don't harass them so they can keep it. Do not use TurboTax unless you are prepaying the fees.

I'm trying to complete my kids' taxes. At first it's free, then a charge for California, then a charge for audit protection! I'm up to $99!!! REALLY?? And I cannot get to an area to delete it... RIPOFF! BEWARE! I'm going to spend the extra time tomorrow and file directly. Such a scam!??

If you use TurboTax for anything more complicated than the 1040 EZ form you will pay something. Fair enough, but you won't know how much until you finish entering all your information. Customer service is terrible. I waited an hour for a call-back for a simple question about something in the software that was not clear and I work in technology. It's difficult to go back and review or edit information if you don't do your returns perfectly the first time. At least twice when I tried to review my return in progress the software asked me to re-enter info which I had already entered resulting in a doubling of the numbers. Sheesh!

After doing my taxes for most of my life, we've paid a CPA the past couple of returns. I thought I could step right back in with TurboTax and do them myself. Big mistake. Our situation is much more complex now - 1099s from more than 10 companies, investments, rental property, K-1s. What was I thinking? I opted in for the more expensive "Priority" package - talk to us sooner and get help if audited. I tried to call yesterday - after multiple attempts, their online message said they are bogged down and cannot respond now. I tried again today - left my number for a call within 20 minutes. Nothing. Called again and left my number. Then again with my cell phone.

Turbotax is misrepresenting its fees. They claim it is free to file a federal tax return but turn around and charge you $44.99 for an audit defense fee that I have no interest in. There is no way to opt out. Really turbotax this is unethical and probably illegal too. Wish I knew who to report this to.

I would really ONLY use TurboTax if your tax situation is simple. My husband and I earned consulting income in 3 states and TurboTax created on HUGE INCOMPREHENSIBLE file with all of our forms. When I later had to amend my taxes, TurboTax created and even larger incomprehensible file, much of which was just duplicate. It was completely unclear what exactly I was supposed to send to the various tax agencies - Federal and states. When I called TurboTax they were very friendly but completely unable to help. "Just send everything," they said. When TurboTax learns to create neat, separate files, that have exactly the material you need to send, no more no less, I think we may return to this product. Until then, my dear tax consultant, I am back!!

This was my first time filing with TurboTax. I heard decent things about it. I didn't know which form to use because I'm not familiar with taxes and they had a simple design but poor explanation on which tax form is adequate. I filled out my taxes after I clicked the deluxe edition, paid my fees, bought 2 state taxes & the audit defense offer. I ended up spending $169. That was the figure it presented me with after spending 5 hours filling out all the documents. After I filed it told me there was a 1040a form used instead of the deluxe edition. The 1040a is a free form but they charged for the deluxe form.

I am asking TurboTax to show me verification where I gave them permission to use my credit card to pay my federal taxes. I used my credit card to pay for assessing their software, and nothing else. After over an hour on the phone they said they would refund me the $13.62 'fee,' but that I would have to work with IRS for a refund of the duplicate tax payment. I paid my federal taxes using IRS.gov. It was simple and no processing fee! This is so not RIGHT!

I downloaded TurnoTax Deluxe 2015 tax return IPad App. App does not allow me to enter my dependent adult child as disabled adult to receive $599 EARNED Income Credit! Software is annoying to navigate nor was I able to snapshot my W2 form as app claimed. I had to do everything manually. After I filed, I found FREETaxUSA allowed me an EIC OF $599 for my DISABLED ADULT CHILD! TurboTax 2015 only allowed me to be Head of Household-it did not allow Disabled Adult Daughter EIC $599. It does not have a prompt for Disabled Adult EIC. TurboTax 2015 is unacceptable and highway robbery. It's worthless!!!

I created an account to pay $59.99 for my federal taxes. I spent weeks entering all the information. I had to wait for a form, however, before filing, which arrives yesterday. When I went to submit it, they had removed the $59.99 offer and nearly doubled the price! They claimed my offer had "expired". I did not see any restriction on actually filing by a date. My interpretation was that by creating the account I had locked in the offer. With dozens of hours put into providing my information, they had me locked in as a customer now so I had to pay the extortion. After haggling with them for over an hour, they reduced the price to $84.00 plus an increased state price of $32. Their business practice is deceptive and unfair. I could not file a few days ago because I didn't have the necessary paperwork. They should not be expiring promotions before April 15th and someone should hold them accountable for this!

TurboTax offers a free Federal Tax service. But just try to get it. I ended up paying $59.99. When I called to get the charges removed, I waited for over 2 hours on hold. I was told that they automatically charge what I paid last year. How can this be legal? The only thing they offered me was to erase the entire return and start over. I wasn't assured that this wouldn't result in the same charges occurring again.

I have use TurboTax for over 15 years with no problems. This year filing for my youngest daughter Turbo Tax charged me for a service that I did not get. They charged to e-file then at the very end told us we could not e-file as this was her first time filing. Called and they refuse to refund. I did not get what I paid for.

First I chose the $39.95 option. Halfway through it tells me I need the more expensive version for about $59.95. I agree to that. After doing my state taxes it tells me this is an additional $40 (never mentioned this before). So now I'm up to close to $100.00. Then at the end it charges me a fee for around $40.00 to process it. I will NEVER use them again and I will warn everyone. I feel ripped off and taken advantage of.

I purchased the business edition software from TurboTax because I have self-employment income. It said federal and one state e-filing was free. I did my taxes and then it (the program) said to e-file my state tax was another $24.99. I closed the program and then restarted it and it asked for $19.99 the second time. That is not free! I had the same issue 2 years ago. I don't mind the 2 stamps I need to mail the state return, but I am quite upset with their not allowing a free state e-file as they stated in their advertising! It is close to fraud; misrepresentation of a material fact, knowingly made, with intent to deceive.

TurboTax is crooked. They get you to put in all your information and then charge you hidden fees. Certain filings are advertised as free but don't believe them. In the middle of your taxes they will change and say you must use a more expensive version. If ever there was a bait and switch scam, this is it. If someone files a class action lawsuit I would happily join.

During my recent tax preparation, I used TurboTax 2015 online. While using the program I noted that there were things happening in the background that made changes to the refund/balance owed amounts that could not be identified. I spoke at length with a technical help desk person at TurboTax (The TurboTax "help desk office" is in the Philippines and the person spoken with was an engineer, not an accountant - this was beneficial). The helpdesk person agreed that there were issues and that the program was making assumptions based on the program asking inaccurate questions about dependents and partners / common-law and spousal support issues in the initial set up and configuration when starting the tax return. The issue appeared to be resolved and my wife and I net filed our taxes. We also then saved a copy of the return as a PDF to our computer.

Used Turbo Tax expecting it to be -0- cost as our income was below the government threshold for free filing. Worst experience ever. We are retired. I had a 1099-misc that caused me to have to pay $78.17 for Federal and state returns and then it was done wrong and I had to do an amendment, which I got back a notice from the IRS stating they needed more information to file it. Add a couple more $$'s for postage as an amendment has to be mailed and went to the IRS and State. This was all done with the help of their customer service reps.

If you are considering using this product to prepare your return, RUN don't walk away! If you have a very very simple return, then it is fine. (But then why bother, just fill out the form yourself for free!) This is my second year, and both were horrible experiences. The level of frustration in working with this software is unbelievable. Their questions and prompts are written sooo poorly, it is difficult to understand what they're asking. Now I need to contact support. Literally 2.5 hours later and I am still on hold, but not before having to talk to 2 first and second tier "support" people who don't know a damned thing about taxes. It is as if they hired people off the street. Now on hold for an "expert". I'm sure I'll get disconnected, which has happened 2x in the past, and they never call you back, so you have to start the whole process all over again.

The system cannot download updates for Canadian tax 2015. Error TT805. It sends me to a help website which does not help. It gave me error TT805. Spoke to a rep from the company. She did not know anything neither could she find me on their records. I've been with them for at least 5 years. Keshon transferred me to another customer service and now I am listening to classical music for 35 minutes!!! what a piece of **. Never ever use them again.

Turbo Tax state free file offer is expired, won't tell you until you are done. 4/10/2016 - I clicked on the IRS Free File link which brought me to a page where I needed to select a free file private vendor. I selected TurboTax based on this information which I have copy and pasted here: "TurboTax ® All Free(℠). Receive a free Federal return if: Your Adjusted Gross Income is $31,000 or less, OR You are eligible for the Earned Income Tax Credit, OR You are active military with an Adjusted Gross Income of $62,000 or less. All Ages. Free extensions for anyone. Same criteria apply for free state return(s) for any state."

Earned Income Credit on 1040A Turbo Tax for year 2015. One tax return I did gave my client money for EIC. I had answered all the questions and there were NO errors according to Turbo. My Client got a letter from IRS telling him that he could get not EIC. I reviewed TURBO again and surprising enough the questions changed on the EIC part and now Turbo says he does NOT get EIC.

Did my return online. Advertised as FREE. I had my SS, an IRA deduction and a 1099 Misc. In the middle it says they cannot do it for free. I need the deluxe. Then further another charge. The FREE return cost me about $140. I will never use them again and am posting about this on FB. I have relatives in Hawaii, Alaska, Chicago, MA, RI and CT plus northern CA. They will lose a lot of clients. It is a scam.

My husband and I used Intuit Turbotax's online filing service to file our taxes for 2015. Not only was it not free as advertised, but it cost us almost $100.00 to file a tax return. Not to mention the website was often unclear as to what information was needed in areas specific to health care. I will never use this filing service ever again, it is the biggest scam I've ever seen.

Hello, tried TurboTax and am very frustrated with their extremely steep fees and deductions. Especially when they say it's free, and then the only option at the end of the whole process is to pay $55 for their "Deluxe" option. That is completely dishonest and just wrong. This is not free, helpful, and I will not ever use them again.

Off and on for the past 5 years we have received a bill from Intuit TurboTax and we have not requested this service. They have randomly billed us and placed it under the title of Government Services. This year when they charged us $74.75 again, we tried to call them, were given the wrong number. Then when we got hold of a real person, was given a number, and again asked all types of questions by a computer and told they would call us. I am sure they will again reimburse us, but what a pain. And how many just pay it because it is billed as Government Services? How many people are billed not realizing what it was?

Wrong worksheet calculations for taxable Social Security Benefit -- TT did not include the amounts of FITW and Medicare premiums in the calculation for the total of Box 5 entry (2014). Today, I received a dun from IRS for more than $700. And I must amend my state taxes, too. Undoubtedly, TT knew of this problem, but failed to notify me when I could have corrected it myself. Even their claim system sucks! TT just lost another customer!

I was in the processing of doing my parents taxes, they're both retired and it kept asking me to upgrade to the Deluxe edition. Mind you they're not getting a refund back at all, so I called and got the rudest customer service rep. I asked why they had to pay $54.99. All he could tell me is that that was the tax bracket they were in and there was nothing he could do. He continued to state that "if you use TurboTax you're required to pay". Needless to say they lost my business. Very bad service and I used TurboTax before but never again.

After finishing my entire return I finally found out there is no way to avoid the up-sell. Total cost would pay for a good tax person and $100 more will pay for last years CPA who can get me more money. Hello! I won't be back.

I waited 21 days for my Federal return so I checked the IRS refund site. TurboTax stated that they had accepted my return, but the IRS form said it had no information even though I tried checking multiple times. After this I called TurboTax and the woman told me the refund was processed but my bank declined the refund and gave me another number to call (I had chosen the option to have the fees deducted from my refund amount). I called the new number and the woman told me they never received the refund, it was never issued to my bank account, and it was still pending and that I should call the IRS. After this I checked my refund status again and this time it magically said processing. So after three weeks of IRS not having information about my return they magically received it following my TurboTax call. It feels shady and I was lied to.

After using TurboTax for over 15 years, this year was the last straw. They sent software incompatible with my operating system, tried to sell me incompatible products, failed to ask the necessary questions needed to complete the proper forms for health care coverage resulting in a letter from the IRS which revealed TurboTax calculations were wrong and incomplete, and pulled a bait and switch overcharging me for filing a state return. There is NO customer service available online or by email. After over 6 hours on hold and speaking to too many different people on the phone, I was able to get NO help for my problems. Use this software at your own risk, do not trust their calculations, and I pray you never need actual customer service.

We have used this software for years and have been, overall, pleased. I'm not sure about next year though and would like to see what a CPA can do better. Got through the tax entry process for Federal and State. Checked the box to have refund sent to bank account. Screen to accept included $24.99 for State processing (we paid .50 for a stamp and mailed it); plus there was a "refund processing fee" of $34.99. I called but got no professional, acceptable assistance. Went "back," changed the direct deposit to "mail check" and still got the $34.99 fee. Changed the State to mail it in instead of paying an EFile charge and the $34.99 went away. Clearly a glitch in the software. Now we have to be concerned about a refund check making it safely to us. Not happy.

Hello. I have submitted my return by using TurboTax Online Canada 2015 version. I have been contacted by CRA and asked to provide the forms needed. I have learnt that TuroboTax does not submit forms like T2209 Schedule 3 to CRA. And sends a condensed version. I have called the TurboTax and they have asked me to spell my name, phone number, download a program and etc. That took 15 minutes.

I followed their instructions and both my federal and state e-file was rejected. On the phone for over 2 hours and problem not resolved and they refuse to refund money spent!! THEY SCAMMED ME!!! DO NOT RECOMMEND!!! I now have to mail my return!!!

Could not get out of it online and decided to call. Called TurboTax and Defense Audit, using 4 phone #'s. Still waiting for call back. It appears that no one at the two sites is prepared to give back a dime of the company's money. Making a complaint on the website is a joke, just limited to FAQs. Very disappointed, the TurboTax site is really hiding behind a software wall.

They're misleading cons. They claim tax filing is free, then once you file your taxes there's not one but two different charges. One for $29.99 and another for $39.99. So it's now two months later since I filed, and they've gone into my savings account and withdrew $29.00 more dollars in which I will be disputing and no longer using their product. Don't use Turbo Tax, they are thieves!

TurboTax is one of the most dishonest companies in the US. They'll sucker you in with a low price or free and then next thing you know, they'll automatically upgrade you and you'll be spending upwards of $200. I was on hold on the phone for almost 2 hours, but that's the least of their problems. It's amazing, a dishonest, lying company like this profits.

I have filed my tax returns on February 28th 2016 through TurboTax online service. It's now March 30th, I am yet to get my federal tax returns, it's been almost more than 40 days now. Over that yesterday, I got an email from TurboTax that IRS is taking time on your federal tax returns so they can't wait any longer and told me to pay their commission of $136 which at first they were going to deduct this amount from my tax returns.

I tried to download TurboTax for someone with rental property. I spent 2 hours online with help and the Intuit employee finally gave me the software. However, when I went back to work with it, it hadn't downloaded. I bought it at Staples and have been working with it. It is user friendly, however, when I got to filing, it hung up on the Federal Carryover Worksheet and kept cycling back for a State/Payer ID for Massachusetts from a W-2. The W-2 does not have that field. I searched the IRS, no state ID. I searched Google and I finally made up some numbers. When I entered numbers on a line with no information I was able to file my taxes. I am not a particularly happy person. I also found that Intuit charges for filing a state tax return. I can understand charging for a second state return, but not for 1. I regard this as an unacceptable fee and will go to some effort to avoid an additional $25.

I had to amend my return and TurboTax couldn't handle it. The program told me that I OWED $400 when in fact I was due to receive $400 back from the government. Come on TurboTax. YOU HAD ONE JOB.

Before submitting the taxes, I noticed a double fee deduction on the final transaction. Went back on the application process trying to spot the problem. Nothing. Again at the final step, double charge. Checked again. Nothing. Called customer service. Unable to help. They said, "submit it, then call us back to fix the problem". Submitted the taxes, called back, they said, "we apologize, but we can't help you with this." Factory of thieves. Do yourself a favor. Pay an accountant, do it right, and move on with your life.

I entered my information into TurboTax and there is an area on the form for misc. income which I used since it applied in our situation. However, TurboTax kept trying to enter this in as income from another employer which it wasn't. There was no way to get rid of the amount entered or edit the amount. I couldn't even bring the amount down to 0. I checked all the FAQs listed and contacted them, but no response. There were quite a few other comments about this area. None which answered the problem. I thought there was no way to get the form right so I finished it and paid but after reading through IRS instructions, I ended up having to do my own tax form so I paid for nothing. I will never do TurboTax again and caution anyone that uses it.

I have used TurboTax for years and their service has steadily declined. I am doing my daughter's 2015 taxes using TurboTax Deluxe and K-1 income isn't recording correctly and it asks me if I want to delete job-related expenses even though I just input them. For her Partnership Return, we used TurboTax Business and gave up on it as it was so confusing - ended up going to a tax preparer. I hope TurboTax reads these comments because I am DONE using TurboTax and it looks like others are feeling the same way.

This is disappointing. I have used the cd version of turbotax for at least ten years. However using the Mac deluxe version of 2015 (bought via Amazon) I find that the cd program brings forward last years 8949 forms (which will be incorrect) then stops you deleting them. This means your return will be incorrect. Customer service wait 15 mins or more but my time is money too so don't wait.

I checked the tax refund chart and according to my accepted date and my direct deposit date I should have refund today! 3/25/2016! I need money! I am pissed of and ready to take it to the media asap... like tomorrow... 3/26/2016!

I was trying to take out a loan at a bank and they wanted the last 2 years tax returns. 2014 was fine, however the 2015 was missing the E-file pages. These pages are being demand by the bank I am using for the loan. They will not accept the printout from "myTax line." I would like a refund. Alas I have been on hold with customer support for over 2 hours... Getting nowhere.

Don't waste your time with them. I didn't file my taxes with them and got emails from them stating my refund was accepted. So I call them and told them I didn't file a tax return with them and I was advised to correct it with an amended return so I pd $79.99 and it still wasn't fixed. I talked to 10 representative and had to do 10 different things and even talk to supervisors that had to give me a code to put in so I wouldn't have to pay again. And now I get an email saying they are taking $123.34 out of my account on or after April 14th. They took the money today and today is March 25th. I called them and they told me there's nothing they can do that I use their services even though they knew that I'm not the one that originally filed my taxes. They will not refund my money. So please anybody out there want to do taxes do not whatsoever used TurboTax.

I accidently put the wrong account number on my direct deposit form. I called the bank and the irs and after 3 weeks the IRS was able to tell me that TURBO TAX had my refund! I phoned TURBO TAX and they said I had to send them a copy of an ID, I did. They said I would have my refund in 7-10 business days. Well it has taken much longer than that! I have called everyday, they won't even tell me if they got the ID I sent them!! MY first question to TURBO TAX is why didn't you call me or email me and if you were concerned with identification? All you had to say was, "We need you to call us!!" OH NO you had to hold my refund money for 4 weeks and then after I contacted you, you still have yet to send my refund to me!! On their forum page this situation is described and they state "The institution will send it back to the IRS" and they will mail the refund! It says nothing about you all holding my money. I have filed a class-action lawsuit!

DO NOT BUY THIS PRODUCT. I have used TurboTax Premier for several years and have been generally satisfied. A few times I needed help and customer service techs were good in getting it solved. The 2015 tax year edition is NOWHERE NEAR AS GOOD. Fed seems ok but special forms (I am a resident but my wife is not) for the State of Wisconsin are screwed up. After 3 different sessions, totaling over 2 1/2 hours, nothing was resolved other than they would refund less than 1/2 what I paid for the state. Was talking to someone who identified herself as the call center supervisor and asked for a number I could call to get a full refund.

I used TurboTax for about 5 years, until for whatever reason the IRS would not accept my 2014 filing. Unfortunately, I had waited until just 2 weeks before the 16th and couldn't resolve the prob in time. Took my taxes to an independent tax preparer who saved me a bunch of money in comparison to my previous filings. Unfortunately, late fees and the $200 that I could NOT get refunded from TurboTax superseded any savings and then some! There is no good reason to use TurboTax. They do NOT have customer service numbers and if you can't get back into your account, you're just screwed. There is absolutely no avenue to get back in. I've tried several times to reset my PW and every try is rejected. I really hate this site. TurboTax is a complete ripoff.

I called Jeff ** at TurboTax and he was able to track my refund. As it turned out it was my fault - I gave TurboTax an account number for the direct deposit I rarely use. This was in no way TurboTax's error. I have used their tax services for 5 years and will continue with them as long as I need to file returns. People make complaints about TurboTax but it's still a bargain compared with hiring an Accountant, also, they have plenty of FAQ's and telephone support if you get stuck. I am getting much better at filing my own taxes due to doing it every year and any errors are due to not understanding the tax question correctly. If you do not understand a question call their support. They're nice and helpful.

I’m stuck in a loop with TT Deluxe. I want to review my taxes, but it says “Let’s finish your NY taxes first.” (They’re already done.) I click on “Let’s finish…” and it says “Let’s work on your state taxes.” I click on “Continue” and have a choice of “purchase state” or “done with states”. I click on “done…” (yes, I’ve also tried the other) and get to where it says “Let’s make sure your taxes are correct”. I click “continue”, and the loop starts all over. I've quit and restarted TurboTax several times but that doesn't fix the bug. I didn't have a problem working on the state taxes until I downloaded the latest update today. I've used TT for about 10 years without a similar problem. This loop means that I can't even file my federal return. Have other New Yorkers had this problem? If not, can I get a free replacement?

TurboTax offers a lot of service but they have horrible call waits and customer services. I had to call in 3 times and every rep who answered had no clue how to handle my situation. It's hard to get a hold of anyone because the wait time is over 1 hour. I just transferred multiple time, as well as getting disconnect! DO NOT FILE YOUR TAXES HERE, you will have a hard time reaching a real person for support.

TIN error code was confusing; we refiled using a new 5 digit efile code. One W-2 ended up doubled with 0 tax $ taken out, producing a fed/state tax bill of $5000. We found duplication, adjusted and refiled; IRS said it was fault of this software package @ $70.95. Asked Intuit for refund; they referred me to Supervisor who failed to call back in 24 hours; today, no supervisors are available and company policy is no refunds on internet downloads. I will take our family and 2 other clients away from Intuit and use different company's software next year. Bye-bye TurboTax.

TurboTax is using a third party to process your refunds. They are claiming that customers' banks are not accepting the fund transfers. Then they "process" your refund and sent you a check that takes 10-15 business day!!! They are making interest on everyone return by holding the money. I will neeevvveeerrr use TurboTax again!!! Scammers!!!

Filed my tax return this year as usual, have been with TurboTax for 20+ years. Let's just say my refund was more than $10K, and I requested an automatic deposit. After 3 weeks, I receive an e-mail for TT saying it can be found in my bank account. After a week with no deposit, I check with IRS. IRS shows they deposited it a week previously. Now I call TT to find out what is going on, using the 800 number on the e-mail they sent me to notify me of the deposit.

TurboTax doubled the amount they were supposed to take without me confirming the payment.

Just selected a USD 25 additional service I didn't need. I was new to filing myself. I called them right away saying I made a mistake and need a refund, but was denied the refund. :) What? I don't care about USD 25, but it says something about the company. This little cheap move made my whole experience worse, although I was pretty satisfied to begin with. They need to learn from Audible how to treat their customers. If something similar to TurboTax appears I will switch in a glimpse. I value high quality customer service even if I'd have to pay twice as much for the service. We are in America after all!

Oh no! My nearly completed 2015 tax return (TurboTax) is corrupted and I have to start over. Yep, when I completed my return in mid-Feb I decided to revisit the return in mid March, since I owed money this year. In the save option the app strongly advises encryption, so I chose that option and saved the file in four places. Guess what, some conflict between Intuit and Apple on encryption caused my files to be corrupted. After 2-3 hours with Intuit I was offered a full refund, and told to "start over and don't encrypt the new file". Holy crap, that is hours of effort to redo everything. Thanks Intuit for advising encryption! BYW their software is still advising encryption. Where is 60 Minutes when you need them?

Spent over two hours completing the "Free" Turbo tax forms, constantly being bombarded by offers to upgrade, just to finally be denied the ability to file unless I paid nearly $100 to upgrade. Only use if you have easy taxes (and I mean easy, I have no dependents, don't own a business, etc. Doesn't get much easier than mine).

Please save yourself a lot of trouble. Do not buy TurboTax. I have been trying for hours to get TurboTax to allow me to buy a state program. For hours all I get is referred to a customer support site which provides nothing. I have attempted to contact TurboTax customer service. All I have gotten is a bunch of return call notices of a return call in five minutes. It has been hours and no call. I guess I will need to buy H&R Block. TurboTax, never again.

At the end of my return, which by the way was much easier to use last year. It told me it could not finish because I had already put my tax return through, I had not! Within minutes the $34.99 use of TurboTax was taken from my debit card, still no confirmation on taxes be completed. I called for help a couple nights ago on their site. VERY frustrating! The person I was speaking with would not speak up, did not know how to answer any of my questions, put me on hold many times and then came back on and asked for my social security #. I was very uncomfortable with the whole conversation and told her so. Still never got an answer. What is going on??? I have used TurboTax for more than 5 years now and I will never again!

I paid $91.98 for the TurboTax Premier software. My federal return was fine and was accepted by the IRS; however, TurboTax duplicated my dependents information on the State filing, which resulted in an exemption being claimed twice. This meant that I received less than HALF the refund that TurboTax had calculated. Being highly unsatisfied with the software duplicating error, I called TurboTax and requested a refund, which they flat-out refused to give, stating that the tax forms were "self-prepared" and that they have "never received another complaint about this issue." After several phone calls and the continued refusal of refunding my money, I finally had to call my credit card company and request a refund that way. I will never use this product again, and I especially will not fund a company who refuses to issue a refund when a product fails and a customer is completely dissatisfied.

The program repeatedly asks you to opt for MAX. You may say no 4 times, but you miss on one of the opportunities and you are stuck with a $44+ bill for a service you neither want or need. I've spent 20 minutes on the phone trying to cancel it and now I have been bumped up the line and await a call back (before 10:45 pm). The first customer service person eventually determined she was not authorized to deal with the problem. The program completely missed the exemption on PA taxes for two retirement items. It said my state return was ready to go with taxes calculated on retirement income. Beware the MAX trap.

Intuit hides behind unattainable customer service. I have tried 4 times, over three month period to get a refund for a software program. This was acknowledged by customer service as an error in the software was promoted. I was told a credit would be forthcoming in a week. This is now three months old. Today I tried again, and customer service put me on hold... I waited twenty minutes and then hung up. I have launched a complaint with my credit card company. Intuit has NO customer service and hides behind a wall of incompetency. Do not buy their product.

I've always done my own taxes, and I've used TurboTax (TT) since it became available. Not perfect, but it's worked and I'm comfortable using it. So far. Now TT says next year they will no longer support Mac using Mountain Lion OS or older, nor some really old Windows OS. Now, Mountain Lion isn't very old - it's just that Apple puts out a new OS very frequently. Each time I have upgraded my Mac OS there have been significant problems: some loss of data or function. I absolutely do not want to upgrade from Mountain Lion! So it looks like I won't be able to use TT for next year's taxes.

I filed my taxes with TurboTax and it was accepted by the IRS. Three weeks later I received a letter from the IRS talking about the health care form 8889 was not submitted with my tax returns so I reviewed my taxes and discovered that the IRS was correct. TurboTax didn't include the form even though I entered my info into the system and then I received a collection e-mail saying that I owe TurboTax money. I spoke with a rep and was advise it wasn't TurboTax's fault that my refund was put on hold. I advise the rep that once I receive my refund they will get paid.... They didn't care if I was able to provide the IRS with the form

DO NOT BUY THIS PRODUCT. I have used TurboTax Premier for several years, and have been generally satisfied. A few times I needed help and customer service techs were good in getting it solved. The 2016 edition is NOWHERE NEARLY AS GOOD. Because of unclear instructions, we made a double entry in the sales tax section. After 2 different sessions of over an hour each, the techs admitted they could not figure out how to solve the problem. Three different times we requested a supervisor, and were told one would call us. No one ever did. The final summary says everything is OK, and we can go ahead and file, but we are hesitant to file a return we know has an error in it. Though the chances of an audit are small according to TurboTax, the hassle of an audit is not worth the risk. Bottom line: we can not correct what we know is an incorrect entry, and neither can TurboTax. Don't believe the supervisors will contact you. They won't.

What happened? I've been using TurboTax for over 10 years and this 2015 software is a joke... So confusing. It doesn't even have a link to find a business code. I have to Google it on a separate computer. Taking it to an accountant next year.

Progressing through the software was fine the first time - if you go all the way through. But, if you're like me and you want to do a little, then pick up where you left off once you get more documents together, well, it's very, very confusing to find out just what is missing. You literally have to answer all the interview questions again, just to change one tiny part of a tiny part of the return. And then when you get a hold of tech support on the phone, the call is often misrouted, and then dropped after you listen to agents talking but they can't hear you. Don't buy this.

They offer to assist you with all these services only to not respond or help out when you need help the most. I ended up having to pay so much money and facing penalties as a result of their service. And all they could say was their system does not show what I am telling them. DO NOT, DO NOT EVER USE THEIR SERVICE UNLESS YOU WANT TO BE SCREWED AND PAYING MORE MONEY THAN YOU HAVE TO.

Dump this garbage. Do not use at all. They nickel and dime you and just when they make you think everything is free, they slam you with unrefundable shopping cart items. DO NOT USE. I'd rather file my returns in crayon than use this garbage. AVOID.

I am a nonresident alien in the United States and mistakenly used TurboTax to file my taxes this year. I think it is extremely irresponsible of Intuit to not mention anywhere in the whole process that a nonresident alien cannot file using this software. I paid for the Deluxe and it was a complete waste of my money. I now have to do a more complex amended return and pay a tax consultant for it. I later also discovered that they have a partnership with Sprintax for nonresident tax filing. However, no mention of that was present anywhere in the process. I have lost that money and will now lose more money for the amended returns. And in addition, I have unnecessary stress now due to the whole process. This is absolutely unacceptable.

I used TurboTax software for several years and was generally satisfied. That began to change about two years ago when they removed the Schedule E from the Deluxe version of the software. I grumbled a bit but paid up for the Premier version. After reading many bad TurboTax reviews, I decided to try H&R Block this year. In order to complete my return, I need some information from my 2014 return that Turbotax has stored for me. The Catch 22 turns out to be that I can't get access to my 2014 return unless I pay for their 2015 software or pay for something called Plus that is $29.99.

I used TurboTax again this year. No problems last year but this year was different. I filled my taxes on January 14, 2016. When I filled they kept pushing these added features to help me get my maximum refund. Of course they charged me for it but I figured I would try it. When all was said and done I was supposed to receive 2,232 from federal 826 from state of SC and 160 from state of NC. They sent it in and on January 19, 2016 it said accepted by the IRS. So, I figure great and I wait for the time period they said it would take to direct deposit it.

I hated my TurboTax experience and now that I have submitted TurboTax has locked me out of access to save and print my forms. I cannot get any specific information and am now unable to complete FAFSA forms due to TurboTax. I feel the IRS should heavily penalize TurboTax for withholding our private information from us. I also think that so many people do not trust that their taxes were filed properly, that TurboTax should be fined for each mistake. Even 1 in 5 (Generously Assuming consumers can make mistakes not due to TurboTax's bad product) fine for using government resources would be a large sum in my estimation.

I have used TurboTax to file my taxes for the past few years and never had a problem. Even when I filed last year, I had entered the wrong routing number, but received a paper check by mail within two weeks without having to do anything. This year is a joke. I filed with them as usual, and kept checking the IRS page to see when I would be receiving my refund. I filed on the 2nd of February, and the irs page said it was sent on the 10th. When I still didn't get a direct deposit by the 15th, I had figured something was wrong and a check would probably be coming (plus the TurboTax page didn't say any problems occurred, and I hadn't been contacted via email or phone call about any issues) so I figured I'd wait for the check. I finally decided to call the irs to see what was going on, because by this time it's the 25th.

I have used TurboTax for years and have been generally satisfied with the program. However, I've never had any contact with customer service until now. This year, like all the years past I purchased what I thought was the Deluxe Fed/State program. Upon completing my federal return I learned that the CD I had installed was only the federal return and that I would have to buy the state return for another $39. To say the least I was not happy, but what could I do since I had already installed the program and finished my federal return.

I had been using H&R Block for a the last few years without problems. This year when I was going to download the 10-40 EZ app from H&R I noticed the ratings were down to a 2 star average. I figured I'd give TurboTax a try. Boy was this product horrible. Not only was the app constantly trying to push additional features on you at the end of entering all of my w-2s I am informed you need to pay an additional fee to file. Bait and switch at its finest. On top of it all, I still haven't received my federal return and it's been nearly 3 weeks. The IRS WMR site still says it's being processed. While using H&R in the past I would receive both my fed and state returns in right around a week after filing. Horrible experience and from what I can tell I wasn't the only one. Definitely telling people about this and will never use Intuit products ever again.

If I could give this product negative stars I would. It is slow, calculations do not work properly. Data entry is confusing, error screen links do not work, constantly locks the computer requiring a restart, help screens are not helpful at all. Terminology on help screens does not match terminology on data entry screen, thus making error correction nearly impossible. Length of time to complete a return is approximately 5x longer than using tax software. Do not waste your time or money on this crap!

No tax help as advertised. I have four logged calls into them on a case number. But not once have they put me through to an actual person that will help despite being on hold for over 30 minutes twice and now 64 minutes. The last person did offer a refund but that is small consolation after putting 8 hours of work into the product and having four years of returns with TurboTax. Now need to pay a professional.

I had a problem with deleting a form. Contacting customer service is very difficult once you figure out how to even get to them. When I finally got someone to call me back, the person was totally useless. I needed to have them tell me how to delete a form in my state tax return because their online help is no help, and when I tried to delete the form by clicking the delete button, it would delete and then come right back. The person that I finally got ahold of after about an hour, didn't have a clue and then transferred me to someone I knew couldn't help me with deleting a form, in the tax or audit department. After waiting for an additional 20 minutes for someone to answer the phone, I hung up in frustration. After buying the more expensive Premier software, I now find myself having to manually fill in my state tax return because TurboTax is fairly useless as far as I'm concerned. Note - It is unbelievably difficult to get help from this organization.

First of all, it was not easy to locate a Customer Service number to speak to a live person as to why they have not sent the funds to my checking account. It turns out the IRS sent my payment over 10 days ago and they had it on hold because they had to verify additional information. They don't send notification via mail or email.

Filed my taxes with TurboTax online. Made a simple mistake of putting in wrong digits for direct deposit of my refund. Now paying 130$ out of my return to have some company I never heard of to send me a mailed check of my return. Will never ever use this company again for my tax return. Thanks for showing your true colors. Never thought a digit out of place would cost me 130$... Thanks for the ripoff.

UPDATE: I received a call from a customer service representative in response to my complaint, and was issued a full credit for the online software as requested. This is appreciated.

I used them for the first time to file my taxes. In the past I have used a personal tax company to file my taxes but thought I heard many people tell me TurboTax was free. Not at all free. I thought and agreed to pay $100 plus taxes for their service and I thought that was because I had a mortgage now. I thought it would be easy to do the direct deposit option (not knowing it would cost even more) but found out that there was money missing from the deposit.

I filed my return with TurboTax. First of all, they charged me a $34.95 bank fee which wasn't disclosed until the end of the process (after you're already invested in the whole process). But apparently, I transposed two numbers for my direct deposit bank account. I called the IRS and they said it can take up to 3 weeks. So I thought the bank was holding those funds (because it had been longer than 3 weeks). The bank could verify that it was an invalid bank account number and that they returned the funds to Tax Products Group (AKA TurboTax) the day after it was supposed to hit my account. So they've been holding my money all this time, even though it was returned to them immediately.

I used Intuit - TurboTax online to E-File this year instead of HR-Block. Out of curiosity I also did a mock entry with HR-Block online service. The results were staggering!! TurboTax upgraded my service from FREE by demand to a service that was $91 compared to HR-Block's $57 and my total returns (Federal & State) were $600 + less using Turbo. Luckily, I'll go back to HR-Block next year and regain my losses. Turbo's blow & co$t you dearly.

I've been using TurboTax software for years. I usually purchase at the big warehouse store. This year I went online through the TurboTax website. I only needed the deluxe version because I own a home and take a few simple deductions. All throughout the process of filing, the software pushes Audit defense and other products continually.

For the past numerous years I have been using Turbotax online and being charged for it. I thought it was because I had deductions. Come to find out they have been using the EZ form and not any of my deductions for my taxes and charging me a fee. I am now trying to get my taxes amended, what a pain that is. Needless to say I will not be using them next year.

2015 was the first time I filed on the internet. I've always done it on paper before. Turbo boldly promotes a free edition of federal and state filing so I tried it. My taxes are simple. No dependents no deductions just the standard deduction. It took about an hour and fifteen minutes to complete it. Throughout the time they would suggest I upgrade to a deluxe edition, which I declined and always chose the free edition. At the end they said I had to upgrade to view and print my completed taxes. They were misleading and lied and screwed me over. They should be fined for false advertising. I ended up doing my taxes on paper and again lost faith in some of our businesses. If youre looking for a free edition to file don't trust TurboTax.

I am a small Chapter S Corporation and I have been using TurboTax for several years, happy with the process... up until this year that is. I use TurboTax Business to process my S Corp but then take the K-1 output to use as input into my personal taxes for which I use the Home & Business TurboTax. Here's the issue: I began my tax preparation at the end of January of this year, everything was going well... up until it was time to move to my state taxes and as is always the case at that point, I am prompted to purchase my state business tax forms. Upon reaching the state tax form purchase pop-up window I was told that the forms were not yet ready and I was given a future date of Feb 18th at which time they would be ready.

I am an extremely dissatisfied customer. I filed my taxes with TurboTax January 18th, was approved the 19th. I received an Identification Verification form from the IRS on the 12th, was verified IN PERSON at the IRS office the next day. On Where's My Refund my refund was accepted by the IRS and I was given a direct deposit date of February 24th. I was excited because I was finally out of the woods... NOT. I checked my account this morning to find that no refund was there, not because of the IRS, but because the local bank that TurboTax used has taken it upon themselves to HIJACK my refund and "hold" my money. I have called this company twice and have waited for over an hour TWICE for someone to answer the phone. I do not wish nor will I pay for this unwarranted "service". If the IRS' verification of my face and ID wasn't sufficient I don't know what is.

Filed taxes with TurboTax, stated the IRS deposited my money 4 weeks ago. Called TurboTax asking why it wasn't deposited. They told me to call the IRS. I called the IRS and the IRS stated that the money has been deposited into a TurboTax bank (Santa Barbara) and that bank should deposit my refund to me... They told me to call that bank. I tried. Called 4 times with no response. WHERE IS MY MONEY? How come TurboTax didn't tell me the process in which it takes an extra 6 weeks to get my money if I ever do?

Well I have used TurboTax in the past with good results, minus the hidden fees. This year I filed my 2015 taxes and TurboTax said the IRS had accepted the taxes and all was good... NOT! I waited the 21 days and still no direct deposit. Called the IRS which was 1-800-829-1040 options 1, 2, 2, 4 and 1. After 35 mins, come to find out my taxes have been rejected / on hold and that I will be receiving a 12C tax form in the mail. Once all the documents which the IRS is requesting has been sent it will take 2 weeks to process the forms. Once the forms have been processed and approved it will take up to 6 weeks to get my money...

Very easy to do and verified their accuracy with what I thought was the correct information. Living overseas brings up many extra tax headaches but TurboTax covered almost all of them with ease. Just plain simple language with a more personal touch. I felt secure using this software being the reputation of TurboTax. Lacking in certain forms for overseas persons but there are so many. Would be nice to have special tax software for this. There are 8.1 million of us expats overseas!

Going on 15 years, varied financial and social situations and still no problems and no errors. We have total confidence in this system. Have your records ready and do your homework. Garbage in = garbage out. If you remember this, you're in good shape with Turbo Tax. As long as you've kept records and have all the required paperwork you'll have no problem. Live assistance is available 23/7, you can pause or stop at any time, then continue. The live and/or online support is always there. Security is intensive. As far as we know, we've never been hacked. If/when it's needed, live support is something you can count on.

They download my investment information directly from Vanguard. The cost is a fraction of what I used to pay an accountant to use the same software. They auto fill all the information from the previous year so it saves a lot of time. They have added more safety steps in the process to prevent the problem they had last year. I have been using them for ten years and my CPA used them prior to that and I have never had an issue.

I can't make sense why I paid almost $6,000.00 in taxes (including property taxes) and only get a return of $1,600.00 including my State tax! Some of the instructions can be confusing, for example, I could not find a block where I could enter information about the Form 1095-B.

It does not know your specific situations and it cannot ask questions you have only in a format of form numbers. Saves time, does give information regarding errors and just points out what you owe and not what they owe you. Easy for anyone who understands the languages available. Very good and it does not matter where you log on from any device. It remembers only certain specifications of your prior year return. You need to research your specific needs in order to get the help you need.

Contains all pertinent forms and schedules. Correctly asked for and applied LEO retirement exemption. Compares favorably with tax services. A little bit cumbersome to return to a specific form or line, though. Returns securely and successfully transmitted. A major flaw in last year's business return software was the inability to electronically file a State return as required by State Law. TurboTax did not disclose this prior to my purchasing the software and did not provide this service until the 11th hour, 59th minute of the return being due.

Ease of use, simple questions. Cheap, affordable. Everything's laid out for you. Never had any problems with security. Secure but Intuit are greedy underhanding slimeballs for making you pay for something you didn't ask for. They advertise free but without your consent or knowing stick you with 40 dollar charge for audit alert membership with another business that you didn't not ask for or want. But you had no choice if you wanted to file your taxes electronically or start over. Just another greedy company who don't care for their customers just their investors.

Sometimes confusing where some info should go. Pretty good for taxes. Like using but very, very upset about how to pay for state filing. Very sneaky to charge $39.99 to pay for efile from refund. What is this??? I have to pay for efiling? I tried to use credit card but continuously got error that the site was unavailable so I have to call. I called and it took 25 minutes to get through, then I have to give serial numbers and get codes and back for forth for another 10 minutes JUST TO PAY! Really is this worth it!? Left a very bad feeling about trickery by Turbotax.

I have never found a problem that they had not fixed and never (well lets not jinx it) :-)). It is overpriced. Each year the same product lacks less features causing the user to buy the higher priced version (Deluxe --> Premium for example). Having the ability to have the corporation input the data instead of me hand entering it is a very big plus. Navigate could be a lot better, but it is doable. Never had a problem that I am aware of to affect me. I do wished that Intuit had not purchased Tax Edge and then folded most of it into TT. Tax Edge had done very well with their software. Most of TT is from Tax Edge.

Difficult to know exactly where the problems occurred because little is visible on the computations. TurboTax had me paying far more tax than H&R Block and compared to previous years. TurboTax reduced the features for 2014 while call the product the same and pricing it the same as previous years. It isn't hard to use. The results are just wrong! Read where TurboTax had been hacked. We had used it in previous years and then suffered ID problems. Someone had already gotten a refund using one of our SSNs. TurboTax sent an email promising a $25 refund if we purchase the 2014 product. We did. They denied our refund when we tried to get it.

Have used TurboTax for more than 35 years except for the one year it would not load to Windows version I had. Have never experienced an error on either mine or any family member's return. The value has dropped as they cut the number of e-filings allowed while continuing to raise the price, on the premier version. Ease of use is good, but questions not always easily answered when it comes to rental property and IRAs. Stocks have not presented unusual problems. Always check encryption lock prior to transmission. The rest I must print out and ask family members to snail mail, so have experienced no security issue. Reconsider limits on the number of times e-files can be used. Not all families are limited to three filers.

I have no reason to think it's not accurate. I have a home business so I use the Home & Office version. I started using it 2 years ago. That year and last year they had a deal where up to $9,000 of refund could be taken in the form of an Amazon gift card for 110% of the amount. The 10% bonus far exceeded the cost of the software, so in effect they were paying me to use it. This year they no longer offer the Amazon option. Since they already had my data from last year, which minimizes data entry, and since I was used to the software, I figured it was worth paying for. Otherwise I would have explored other options. Some of their instructions on what to enter could have been clearer but all in all it was pretty clear. I haven't had any problems with security (knock on wood).

I had some complicated investments profits and losses but when I called TurboTax customer service for help their representative walked me through the various entries, and spent almost an hour on the phone with me at no additional charges. Saves me many hours trying to compute the right numbers and entering them in the correct places. The questions guide you through the information needed on the forms and vastly simplify complicated instructions. Once you initially set up an account (for free) and choose a strong password you can securely access your records year after year. I have used TurboTax exclusively for many years, since it was only available on disk, and now available online. I find that even as the tax code becomes more complex, TurboTax's software becomes easier to use.

Common schedules not available, difficult to override the system. Zero support available except in chat rooms from other clueless taxpayers. Software would be adequate if there was even rudimentary customer service. In the past Turbotax processed my refund promptly. However, this year I had to use the Taxpayer Advocate to track down my return. Still have not received it from TurboTax. Today alone I have been on three separate 45-minute holds because there is no way to reach customer service or track down the missing money. Never had good customer service, now it's non-existent. No customer service so no way to get questions answered accurately. Horrible, as far as I can tell they have no tracking software. I'm in the process of taking them to court to get my refund, which the IRS sent to Green Dot bank over a week ago.

Able to get a brief explanation of the tax law. I understand they have someone adding the tax briefs but they are not in-depth. It is like paying for a luxury car but only getting Honda. There two modes where they guide you or manual. You review what you want and the software chimes in where needed. I have used this software for years and feel it has gotten more complicated over the years. They have had some security breaks but who has not. Security of information is not high on corporate America list. I have worked for the IRS and every year during our yearly tax update, HR Block was on the watch list including other tax companies. Never once was TurboTax discussed. Having worked in the tax industry - I feel TurboTax is one of the better ones. You do have to read the tax briefs because it will allow you to file items you are not allowed.

My daughter is a forensic accountant and I did not want to bother her with my "simple" taxes. I used TurboTax Premier and she said it was 75% to 80% accurate. She could have easily found me more deductions. Did not really go into items where I could have gotten deductions. I had to know how to calculate many things that TurboTax should have computed for me. On unusual tax items had to contact Intuit for assistance - this was a nightmare. Spoke with 3 representative until connected to someone that was able to assist me. Hope the security is good. I believe my Apple computer has good security, do not know from Intuit's end. Bought Intuit TurboTax Premier from BJ's for $55.00. My daughter is an accountant and said that for a simple tax return an accountant gets $125.00. TurboTax Premier was not totally user friendly, do not know about security. Customer service was horrendous.

The help files are NOT accurate because they are verbatim from the IRS books and do not address the SOFTWARE issues. I am not the only consumer who looks to their help files for help with their SOFTWARE, but they give almost no help in the software. Therefore, the software cannot be accurate because the user does not know if the software was accurately used for the specific question they didn't answer. Even the telephone technical support people have been of no help. Twice now I have paid to have H&R Block do my taxes because of insufficient help in this software's help files AND unknowledgeable technical support people.

Turbo Tax continuously updates its programming to stay on top of any and all updates and/or changes to tax laws and policies. Its programming prompts the user to check for updates several times during use, to ensure the end user can take advantage of any last-minute changes. Turbo Tax offers free tax guidance and helped me when the IRS so-called customer service blew me off. The Intuit tax expert I spoke to helped me with an update that saved me thousands of dollars. No one could have asked for better. Turbo Tax offers two options... step-by-step prompts or 'do it yourself.' I normally use the prompt option, but find it quite convenient to go step-by-step to check my own work, as I can go instantly to any specific form and item number for review or correction. Turbo Tax is intuitive and very user friendly.

TurboTax has issues in 2016 with allowing you to use a Mac computer to run the program. It would not take payment for the state e-filing "because we were using a Mac computer"! The first time I called, I was put on hold for 2 hours and 20 minutes and was transferred a total of 4 times. Finally got through and got a code to enter. Then I called for my second filing for my daughter's taxes and they tried to have me pay more than the $19.99 fee because they didn't have the correct code. Put on hold again, person helping me was extremely rude - (Vanita), said I could pay the higher amount or she would put me on hold to see if she could find someone that knew the right code. No one ever returned to the call. I will never use TurboTax again.

Be careful when paying Intuit for the TurboTax service. When you are ready to file notice that the MAX Assist & Defend option is the default setting and if you miss that and then click the next button to pay you will be charged an additional fee of $59.99. My total was $184.05 for the Home and Business plus the state version. In five seconds, I realized I made a mistake but to no avail, Intuit had my money and appeals did not work and were a waste of time. This is the Intuit policy: "Once you've confirmed and paid for the service, we are unable to offer a refund." The payment step is one of two places in the entire software package that cannot be corrected. For most people MAX Assist & Defend is not needed and a waste of money. Intuit got an extra $60 from me but in the process but lost my trust and my willingness to recommend their service. I have used the TurboTax service since 1994 when Intuit acquired Parsons Technology for $64 million.

I have been a TurboTax user for years and have always been pleased. Easy features, pulls prior year info over, etc. Well this year I had many deductions so purchased the upgraded additions, offered the option to deduct it from my return, bonus easy enough! Then at time of filing that was an additional charge for this service. OK, anything not to put my credit card info online. Well here is where the trauma/drama begins. TurboTax uses a 3rd party and made the mistake of not reading every word of their disclosure. When my info from last year pulled over, it dropped the last 3 digits off my account number. As of today 2/23/2016 Santa Barbara Tax Preparer Group has had my refund for over two weeks and will not release it. After uploaded them my drivers license twice, verifying they have it they are now requesting I fax my drivers license. I have found hundreds of other having the same issues.

I've been using TurboTax for many years. I've never had an issue until now. This is my first year having them take the fees out of my refund. What a mistake! I went through the whole process of doing my Federal and State. Get all the way through the process and it tells me I can't E-file my state and I have to mail it in. Then I have to wait 6 wks for a refund! I don't want to wait 6 weeks and after spending a lot of time late at night on a Friday night, I was tired and just figured I'd contact them Monday when they are open. No biggie right? So, come to find out, the issue is TurboTax didn't get the business code on the 1040 right. My Federal shouldn't even been submitted seeing as that right there raises my chances of getting audited. It was a simple fix BUT there was no way for me to fix this. It wouldn't let me change the code on the State taxes either!

I have used TurboTax several times before. Thus far this year, our return has been rejected 8 - you see that, 8 times. First it was the wrong PIN for me. Funny... I wrote it down as it showed up on the screen. Then it was my husband's PIN they said was wrong. Next, they said since I put my name first instead of his they couldn't take it since last year his name was first. (WTH?) Then they said it had been accepted and since it was accepted with my name first they couldn't fix it. I spent half an hour last night with a rep and she ended up telling me to wait till this morning "to let the system catch up". Well, no change today.

Filed my 2015 return. Yesterday 3 weeks later I receive a letter from the IRS saying that they needed form 2651 which should have been sent when I filed. I called TurboTax yesterday. After 2 hours on the phone they sent me to another group (Tax Analyst). This morning I get this from them "I am sorry but I am not sure what the issue is. Accuracy Guarantee claims are for when and if you receive a letter from the IRS in which you were audited and incurred penalties/or interest charges. Have you received such a letter that shows penalties incurred?"

Like other posts I've seen, I feel swindled by the Intuit packaging gimmicks. I bought a bundled version of Turbotax Deluxe and Quicken 2016. I don't have complicated taxes. I bought the deluxe version because it supposed to come with State taxes. I was extremely disappointed to discover that the bundled Deluxe version I bought does NOT include State tax preparation. I have download that and pay an extra $40. I must say, it is a very well played Bait & Switch tactic with the name and packaging. You have to look at the boxes and descriptions very closely to see the switch between the regular and the bundled version. Maybe next year I'll just download the forms and do everything by hand again.

Filed my taxes with TT as I have done for the last 12 years (without incident). Received an email from TT stating, "Your refund is on its way. You will see your direct deposit within the next business day". 4 days later = NOTHING. Contact the IRS whom states my refund has been funded (3 days ago). Contacted SBTPG based on the information in the email from TT. I was routed to 3 different 800 #'s via an automated system. To finally get my call dropped 3 times and then to sit on hold for over 2.5 hours with no one ever picking up the call.

I have been using TurboTax for a number of years. This year I did my return using their Deluxe version. I completed both returns without any issues and filed both state and federal without any apparent problems other than constantly being bombarded for upgrades that I did not need. Both returns were accepted promptly. I received my stated refund in about 10 days. I kept checking on my federal return and after 4 weeks was finally notified that my federal refund check was being mailed to me next week. What the Heck - I had completed my return requesting Direct Deposit which I got on my state return. I printed a hard copy of my Federal Return and there "x"s through all account and routing numbers.

We are not sure what happened because tax support absolutely refused to help us or answer any of our questions, but we received an alarming email from TurboTax stating that our account had been accessed from a computer in California. It went on to say... "If this doesn't sound right please contact us." That's exactly what we did, but the man must not have understood, but I can't speak for his mind, but he didn't respond the way someone who understood would. He just kept trying to sell us a security package. My husband said "No thanks. You guys texted us so what's the problem?" The man became irate and hung up the phone!

My wife and I did our 2014 taxes with them last year and it work out so we decided to do 2015 as well. We used their website and as we finished up we noted the price which was supposed to be free. It started at 34.99 which we were ok with and then they add another 36.99 for state tax filing. At that point we just decided to pay it and wanted it to come out of refund. Then they were trying to auto tack on another 39.99 for "TurboTax Premium Bundle Services With Refund Transfer"! Total became $111 and some change...

I purchased Intuit Turbo Tax Premier Disc edition and installed it on my Apple Mac with the latest operating system. Turbo Tax Premier presented problems with my state filing. I was unable to file my federal taxes and had the rejected multiple times because Intuit recognizes a five digit electronic filing pin code and IRS sent me a six digit IP Pin code. Even upon my obtaining a five digit code my federal forms were rejected for electronic filing. I got an assist number from Turbo Tax and phoned many times providing my information with no return calls. When I spoke with a representative about my problems with state filing they were courteous, but not helpful. If my daughter were not an accountant and able to correct the problems and have me file by mail because Turbo Tax would not enable me to file electronically, my problem would not have been resolved. IRS is aware of the problem and advised me that Turbo Tax should have been able to assist me.

After using TurboTax for a number of years and preparing the return, as usual, I discovered that because my entire 2015 income came from Social Security, no federal or state filing is required. TurboTax still billed me $29.99 for doing nothing. After trying several phone numbers, all of which either no longer respond, or are disconnected, I eventually reached a Tech support representative. He promised I would receive a refund and it would appear on my bank statement. This never happened. After using my online bank statement, I was able to find a Customer Support number. I was told they would call me back, which never happened. Whether I need to ever do a future filing, TurboTax will never again get my business.

I filed using the free file 2015 edition of Intuit TurboTax for my taxes this year. It is essentially just a portal to try and sell you on their other products. It is an extremely drawn out process with constant attempts to sell you on the "upgrades". The worst part was when I tried to access my previous returns it would not even let me pay to get the plus edition. The help center was awful and kept running me in circles to the same options which it would subsequently not let me choose. Do yourself a favor and use one of the other various free tax services. Tax Slayer allowed me to access my previous returns at no cost and hassle free.

I have been using Turbo Tax free addition for at least 15 years without any problems until last year. Our tax situation has been the exact same for the last 10-12 years. They tried to stick it to me last year with their fees at the end, but I called and got them waved. I've seen at least 50 Ads on TV the last few weeks from Turbo Tax claiming to file for free, and we mean "0". Well folks you better hold on to your wallet because like a fool I started my return online 2 days ago and they have already tried to hose me out of 69.98 for an upgrade to Deluxe edition and for E-file. I DON'T THINK SO!! I would rather pay a local tax guy 500.00 before I will give these crooks one red cent. People save yourself some time, aggravation and money and find another place to get you taxes done. I'm done with Intuit my bank account. Peace out.