Intuit TurboTax Reviews

I knew I should have went with somebody else... but they showed we would get more back from state than any other software I tried. So I thought I'd go with it. Once we paid, we are showing over $300 less than what they showed... I would have done it for free had I seen the amount we would get back before I paid. I thought maybe there was a deduction I was missing. What a scam...

I dislike companies that aren't honest in their advertising. The filing wasn't free & it took about 2 hours to complete. It's a great app but being dishonest will not have me returning next year. I ended up spending 116! I was pissed! Oh well back to TaxAct next year, the most they've ever charged me was $40. So disappointed in this & I'll make sure to spread the word how disappointing this experience was.

I've used Turbo Tax for a number of years and usually love it. This time however, is likely my last year. They changed the format of the NY and NJ format but the process was confusing and seemed intentionally deceptive. I noticed that they are selling a new feature which promises support, analysis and guarantees the returns. I never worried that the return would be inaccurate before but when I finished a number of the calculations didn't add up to the numbers on my W2 form, so naturally now I'm concerned that the figures don't add up. I haven't called them because it's 2 in the morning but I have a feeling that when I call they will tell me they can't help me because I didn't pay for the full service. This is too bad because now I can no longer recommend this product nor can I use it again.

I use Turbo Tax every year and I have been pleased, however, when I pay with my debit card for the exact amount of my printed receipt, they always overcharge me when I get my bank statement. I cannot imagine how legal this can be since I have the copy of the receipt. I have to inform my bank and dispute the charge. This time it was $4.09 over. The bank adjusts this for me. Even though it's for a small amount, can you imagine the amount of money from thousands of customers that it amounts to? Every year they do this and rather than get in a pissing contest with customer service, I just contact my bank instead.

I have paid for and used TurboTax online for 15+ years and generally liked the experience. This year they have made me angry and so I will use another service. This year they advertise "Free Edition" TurboTax for those with simple tax situations (1040EZ or 1040A). My tax situation has simplified as my children left home, etc., and so this year I should easily qualify (1040A, standard deduction, no capital gains...)

This is **! I have tried repeatedly to file my federal tax but the program freezes after choosing to use the free version. Cannot file federal tax form without paying $29.95. ** TurboTax! I've used this company for many years, and happily, but never again!

Intuit Turbo Tax bait and switch. Basic free version allows you to fill out all forms until you get ready to file and then requires that you sign up for Deluxe version at 39.99 to file, falsely indicating that you need to file a long form 1040 based on your tax situation. The tax situation for a teenage son included one W2 and one 1099-INT. Ridiculous bait and switch with pressure and up-sell during entire experience. Switched to another free filing service.

Never have I had an issue with my taxes every year of my life. Tried TurboTax and bam! Some issue that is not pertinent to me, but they are trying to charge me for them to look at it. Complete ripoff.

I’ve been using TurboTax since 2015, & I’ve never had a bad experience. It’s fast, simple, & free! You literally have to read. When you see the fees, select “remove” (if that is not the package you want) & POOF! It’s free!

I have used TurboTax for 9 years... However, I had an issue this time around with billing that they refused to help me with. When I was getting ready to file my federal taxes, I did not want to pay the additional fee (I think it was $39.00) to have my payment automatically deducted from my refund, so I decided to pay with a card. As soon as I entered my card info, the payment was taken from my account without me even filing my taxes. It automatically charged me for my federal filing and then an additional $36.99 for my state taxes, which I was not planning to file through TurboTax (it's free in my state to file, so why would I waste that money?).

TurboTax 2017 - Hard to get your taxes done when the system locks you out every 15 minutes when you are trying to get back in after finding the numbers. Has been 2 hours and it keeps saying I need to wait 15 minutes!

I have used TurboTax for 3-4 years but this year the process was infuriating. I am retired and have a pension plus social security. It was going fine but when I tried to log in the info from my 1099Rs. But it kept trying to list it as IRA withdrawals which it wasn't. I tried to get help by going to the community to answer a question. As you go through the process it shows what your refund in the upper righthand corner. Which it showed the same amount all the way through. But I finally had to get help and called to speak with a tech. The minute I connected with tech the amount of my refund was reduced by $143. When I tried to get confirmation if there was a charge to speak with a tech. If there was they should tell you first and they don't. Reading through the comments it may be time to file. Class action complaint against them.

When I started the process, it was easy. Then every step I went to, there would be a charge of 19.99. As you keep going, you end up in a higher category, which would cost 29.99. So you get the point. I stopped after 49.99. I signed off and was very frustrated. I should have known, nothing is for free.

It usually takes me less than one hour to complete my taxes through TurboTax - 3 days later... After hours on the phone NO ONE could figure out the technical glitch. I was promised a 50% discount on my fee - WOW!! Called Brad Smith's (CEO) office to get the payment situation resolved. No one in his office could resolve this issue. Still waiting!!!

I used TurboTax in 2015 to file. It was a fairly straightforward return and went ok. Then last year I tried another free filing service other than this one. So this time I decided to try TurboTax again. They keep hawking free, but to capture previous years information you have to pay for the upgraded version ($29.99). That seemed acceptable. Then it asked if you wanted the fee deducted from the refund (which I thought was good). But after all information entered and ready to submit I find that they want an additional $39.99 to get the fee deducted from the refund! What a crock. I had to go back and figure out how to remove that option. Then I just paid for the fee with a credit card.

After many, many years using a family friend C.P.A. to file taxes I had to find a new way as she retired. I saw a link to TurboTax "free" filing. I went through the process filing the simplest of returns (1040 A short form). I logged in, clicked "start free return" and began. The site worked magnificently. At the end there was mention of a $39.99 fee for filing the state tax return and a $150.00 for the federal. It asked to put your name in a box on the final page which I believed to be waiving the fees as I did sign in under free. I completed the return and then moved on and did my brother's as well. His came out free while filing the exact same forms. Mine will have $189.34 deducted from federal return.

I've been using this online tax return tool since 2004 with NO issues at all. This year there have been system "glitches" that prevent me from completing my return. It took me over an hour to find that the issue was on TurboTax's end. I had to search through hundreds of user questions. The log-out option is only on one page, so it took me a long time to figure out how to even log out. My state return has still not been filed and not only do I not know why - but there seems to be NO ONE to ask!!! I will NOT use this next year. After many years of championing this tool - I'm out.

I wanted to file my 2017 federal and state returns electronically today. A payment of $19.99 is required to do the state and the software needs to save the returns and switch to somewhere to collect the credit card information. Each time I tried to do that, the TurboTax locked up and would not release my computer. Eventually I had to do the Ctrl-Alt-Del to reboot the computer. I tried several times with the same lock up result each time. I finally just filed the federal electronically and printed the state to finish up. This is the same problem I had last year with their software. The Iowa state portion would lock up. That time their help person charged my credit card and I still could not make the 2016 software work and had to file a paper return and it took weeks to get my credit card charge refunded. I paid almost $90 for this tax software.

The customer service at TurboTax is horrible. It took an act of Congress to be able to get someone on the phone, and when I did I talked to two people that didn't even know how their software worked. I was just trying to get a complete detailed copy of my return like I had done in previous years and the customer service people I talked to didn't even understand what I was talking about. I'm only able to get a four page copy of my return instead of the 100+ page detailed return I got in previous years. I will be looking for another tax software next year. Does anyone have suggestions for other tax software that is good?

I have used TurboTax to prepare my family's taxes for years. I have always bought the physical copy of the program on disk, which comes with one state return, but this year decided to use the online option. In the past, I had the option of filing my federal return electronically for free, which I did. But, rather than pay TurboTax to electronically file my state return, I have always opted to print and file it myself. I saw no reason to pay $35+ extra for this service. This year, when I went through the online program, I understood that I would still need to pay $40 for the program when I was finished going through Turbo Tax Deluxe to prepare our federal and state taxes (3 hours of work), but I was really irritated when it came down to filing the federal return. There was no option to file the federal return separately. You have the option of filing the federal and state together for an extra $36, or you lose your state return information.

I decided to use TurboTax for the first time and I will never use them again. I filled my return and it got accepted from the IRS. TurboTax sent me a confirmation email as well as an email just in case I got audited. They would provide me with an attorney, which I thought was pretty cool. It came with the package I purchased. Months went by and I did not receive my refund. I spoke to the representatives several times and they assured me it was on the way, and to keep checking the IRS website, but it never came. It just kept saying pending and I never received an audit letter. They then directed me to the third party they hired and they couldn't help me or give me answers to a solution.

TurboTax has really gone downhill. I am a tax preparer, and I have always used TurboTax to do my own taxes, but this time around I have had a terrible experience. First, as many reviews have stated, if you don't download your return right away, they will make you pay for it when you log back in. Rude. Second, there is incorrect information on the prompts, which could lead the average consumer to enter unnecessary personal information such as a driver's license or ID number - the IRS is not asking for state ID numbers, and if they do ask, it will be through a letter in the mail, only if they suspect fraud.

I've filed with TurboTax for years. Fees increased 3 out of 4 years. The fees were added on at the end without being able to change the level or actions. I will NEVER use Turbo again. It will be cheaper to have a real person file for you.

After a few years of using TurboTax with some minor issues of them taking money from our refund even after we paid it upfront then having them tell us that they already released our refund when they didn’t and now I went back to look at a refund from 2016 for school reasons and they want me to pay just to look. I mean really.

I've filed my taxes for the past 2 years with TurboTax, was alright, did what it was supposed to do and I could rely on going back to the website to download my past tax returns when necessary (last year), now as tax return season has came back you want to charge everyone to get their information back? Not good business practice, I'll be finding a new way to get my tax return this year, thank god I was able to find the 2 past ones I needed in my download files last year as I need them once again, still upsetting to think you guys would take advantage this way.

Terrible product. We used the software in 2017 to file our taxes. A month later, we received a check from the state of MD with an explanation that we had overpaid close to $1,000!!! What a ripoff! We filed a complaint with TurboTax and demanded our money back but never heard back.

I have called twice and given my information over the phone and filled out recovery form, only to be told they have my account found my account and are sending me an email to access it. Never got email. Now day 3 of, "Can I please get into my account." Never had a problem before this. I just don't understand.

Do not pay for this service. When audited I followed the instructions given to me. However, I was asked for the wrong items needed for support. When I questioned this they then agreed and I had to start the process over. Reminder on a time clock to respond. When I brought this I was ignored. I have over 20 emails to this company, in their portal with no response. I would get a return call once in a while but mainly ignored. I was told not to directly work with the IRS and I complied. However, I do believe I would have had a quicker more accurate picture of what supporting documentation was needed. I am seriously in shock about the level of service I was not given and the nonchalant attitude when this was a huge deal to me.

I used TurboTax on-line to file my taxes, my son's taxes and my daughters taxes for the past few years. They advertise the 1040EZ to be free with their service...well, it has a gotcha! If you actually want a copy of the filed form - you need to PAY for the basic edition which is $29! Not free at all, and actually quite a scam. I paid to use their on-line service for my taxes, but that fee does not count, as TurboTax is also limited to 1 tax return per account. When calling customer support, they did confirm that it isn't free to obtain a copy and they acknowledged there is only 1 return per purchased meaning that my children need to pay $29 EACH to obtain a free copy of their tax return from the previous year. I will no longer use this service for filing taxes for our family.

They wanted to charge $30.00 for past year record for each of my kids for college. After spending 3 hours on the phone with one of their representative he deleted permanently my kids accounts and never got the past year records. They hire knowledgeable agents, so this year I will looking for other options and I have been a customer with TT for 20 years.

I've used TurboTax for years with no problem. Bought the CD for 2017 and it would not install. Called Support and spent almost three hours with three different people. I was sent a download, which behaved exactly like the CD. The last support person eventually figured out that the software is not compatible with Windows 10. REALL??? Windows 10 has been out for 2-1/2 years.

I have used TurboTax for over 20 years. That ends next year. Too bad it isn't this year. I purchased the deluxe version assuming the state was included. So now I had to purchase the state for an additional 40.00. I do wish I would have known. I could purchase H&R block software for less than 30.0 for both.

These people are the worse. They screwed up my return, charged me for a service they never provided and refused to refund me my money, I tried unsuccessfully to make them understand they did NOT do a state refund for me but yet charged me for one. They are con artists that lie and steal your credit card information and charge you for services you don't use. When I tried to actually have them get my refund because they had already charged me they told me I would have to fill out the papers and mail it to the state myself AFTER making copies. Tell me again what they were charging me for? I did the work and the taxes and the printing and the mailing! NO losers I won't. To top it off they screwed up my tax return and I now have to go to tax court to have it straightened out. I will NEVER use them again. RIP OFF.

I been using TurboTax Premier since the turn of the century. About six years my e-mail provider CenturyLink changed our email address. I noticed Intuit. Every year since I had to call TurboTax as to where is my program download. They keep sending it to a dead account. Every year I had to file a special security form in order to get the program. Again this year same story, they keep saying I didn't file the form, then I reply, "Then how did I get the programs in the past years." Finally after getting lousy customer service, I told the supervisor, "Just refund the money, I will try someone else program this year", I just done with the lack of service etc from Intuit-TurboTax.

Have been using TT Premier for more than 15 years now without any major issues. For 2016, I received a document after my taxes were filed so I wanted to make an amended return which you can do according to the software. Intuit said I have to make a request, so I did and got this response: "Thank you for submitting a request for a product to assist with amending your prior year tax return using TurboTax. We found that you had purchased our TurboTax Desktop product for the year requested. We apologize for the inconvenience, but you are not eligible for this product request. We have canceled this request." Really??? No offer to assist, or to purchase additional product (which I don't mind), you are left in the cold. The reason for this review is to make consumers aware that if you are like me and haven't use the features of this software, it is not what it appears to be. Was surprise and they lost a good customer forever.

Filed my 2015 taxes using TurboTax with all current updates. In the process it claimed that I overpaid Social Security tax which increased my refund. Thought nothing of it since the software had been trustworthy for years before. Now, almost 2 years later I get a large bill from the IRS because I did not overpay in 2015, with interest. Upon calling TurboTax, the response I get is that it was a user error. Just google TurboTax and Social Security Excess combined and you will find hundreds of people with the same problem and Intuit responds every time with user error. They claim that joint filing users are accidentally inputting all W2s under one person. Sounds legit... over and over.

I used the TurboTax Premier edition. I signed up for the Max add-on primarily for the audit protection because I teach in Asia. On the off chance I get audited, I don't want to have to deal with it from 6,000 miles away. The problem is, I don't want my tax return going to a 3rd party vendor I don't know anything about. (It's bad enough Equifax and Yahoo give my personal information away).

I filled my 2015 tax return with Turbo Tax and I thought everything went smoothly until I received a bill from the IRS in Feb of 2017 stating that I did not put any income in at all and did not qualify for the earned income credit that we received for 2015. I called IRS and asked how can that be. They looked into and found that it was a mistake and only my husband's income was put in. I then started questioning how can that be. I remember looking over all of our info 3 times myself and my husband looked at it one final time and then we submitted our return. IRS tells me to contact TURBO Tax and Turbo Tax's response is that I didn't input my income and they couldn't help. They stated that they didn't have any network issues during that time so it couldn't have been a system glitch.

TurboTax Trash 2015 and 2016 - I have recently completed two tax returns online and have to tell you I will never use this software again. It crashes when you sync to the CRA website (required), the tax return then freezes for three days (which is not great if you're working to a deadline). It also insists on keeping moving expenses in as a required field even if that was last year's claimed expense. Then, it dumps everything inputted for "business use of home", and luckily - that I noticed - AND HAD TO RE-ENTER IT ALL OVER AGAIN! This program is garbage & there is NO CUSTOMER SERVICE. There is no customer service - no one to call - no trouble shooting from the company - just pages of "community feedback of users complaining - no tech responses with solutions"!!! GARBAGE.

I'll start by saying the failure of few products can impact you as much as this. More than six hundred dollars is not a simple *oopsie*. An initial TurboTax snafu resulted in my taxes not filing on time and late fees. Since that issue, the IRS has systematically audited every return going back 3 years. Their last audit uncovered another issue in which our TurboTax filing from two years ago credited us with "excess social security tax withholdings." The support representative told me "We see this happen commonly when users flip between Married Filing Jointly and Married Filing Separately" — which of course I did, I'm not a tax expert and I wanted to compare to see which option I should go with. That's the reason I paid for and used the product.

Filed tax form for 2015 in Deluxe version reported inconsistent information. Will not use them again for future filed returns. TurboTax does not warn of any issues related to reporting 1099-R income. Amounts recorded onlines 15a and 16a do not match up with lines 15b and 16b. Just received audit letter from IRS and demand for payment due to this error.

Could not be more delighted to see this company's already extremely low rating - it is well deserved. I wanted an easy way to do my taxes, this was NOT it. They charged me for a simple tax return despite my income being well below the amount you should be charging someone for filing taxes. It was not clear that I would be charged for filing some medical expenses and filing for a tax return on my charitable donations until after I had submitted everything. At this point it just seemed easier to grit my teeth and pay... I think I may have been wrong.

Tax forms were filed with missing information, IRS auditing me now. TurboTax claims to not be at fault since "they" were not present to witness the entered information. Basically blaming me saying I didn't input the correct information or I deleted something. The income from my 1099 is missing however everything else is correct and labeled and deductions are even present. TurboTax never warned me of any incomplete information or sections on my tax forms as it usually does during the checks before filing.

If anyone else has had a problem with TurboTax charging for online filing when they advertised it as being free, please let me know. They deducted $103.17 from my checking account without my permission for federal and state. That's even more than if I bought those two products separately. At least the state should have been free anyway! If I would have known they were going to charge, I would have bought the program at Staples for $49.99 and gotten the state for free like I usually do. But they fraudulently lead you to believe that online filing is free. I want to start a civil suit against this company.

I receive a huge underpayment penalty fine from my state for 2016 year. Being shocked, I contacted TurboTax as to why. They said I didn't pay quarterly voucher payments and had an "underpayment penalty." I told them I did pay an underpayment penalty on their tax program (substantially less) and asked why TurboTax was in error and didn't issue me vouchers for 2016 year when they did for the Fed portion. They blamed it on me saying I didn't check a box saying I wanted vouchers. I told them, I didn't check a box saying I wanted Fed vouchers either but TurboTax issued them! (They issued state vouchers for me for 2017 - without my asking... "A day late and a dollar short").

Keeps emailing saying we owe x amount of dollars to their bank for selecting payment. The IRS audited. No refund. No help. As they claim no answer. FYI. They can't help anyways cause they only know limited info.

They don't even deserve any stars but that's the only way I can warn people about them. Used TurboTax last year. It screwed up my social security big time. I'm still fighting with them. My husband and I are equal contract labor. TurboTax doesn't have form for that. They reported his income on me, even though both 1099 misc were entered. I thought it was something I did. I called IRS. They sent me the corrected info I needed (big plus for IRS). So this year instead of e-filing I printed forms to check. Found same screw up again. Tried to correct. Got message box same info not available.

Never use TurboTax! This year I filed February 13th... it is now may 20th and my refund is just now updating! I called many times to the IRS and they said they were holding my refund but couldn't tell me why! Anyway, I call turbotax and they expected me to pay them the $143 for doing my taxes, I wanted this Payment taken out of the refund. After them hounding me for the fee I finally snapped. They didn't want to help me. They cared about their money, if this was H&R block they would see I would get my money. Turbotax... GREEDY!

I had been a happy user of TurboTax's online product until this year when it failed to transfer my previous year data and user info. When I called, after checking, they just "shrugged their shoulders" and offered no remedy, or compensation, even though this doubled my time preparing my return. When I tried to submit a formal complaint, I find there is no way to do so. The bottom line is having lived thru starting from scratch, I see little incentive to stay with them next year, so will try another service.

Intuit - TurboTax sent notification that my tax refund was processed and to expect the funds via direct deposit. After several business days with no direct deposit, I contacted TurboTax via email. It was conveyed by their customer service representative that the bank allegedly rejected the direct deposit. I have been a member of the this financial institution for approximately 20 years and the direct deposit information has remained unchanged. TurboTax then charged a reprocessing fee and claimed that the my refund was sent via US mail. This transaction is fraudulent and it was conducted with willful and deliberately intent to defraud me of the full amount that the IRS refunded. I advise further customers not to use their service in the future.

TurboTax worse than reading your entire phone bill, about 10 different fees added on. I did some research. Finally made the decision to go with the basic addition which listed at $39 which I purchased at Target for $29.99. After filling out everything $15 filing fee, ok does not go to TurboTax. Wait you're done with Federal Taxes. Oh now State, guess what, now you have to pay $44.99 to finish your taxes. OMG I just want this to be over with. Fine, stick me. Finish everything and ready to file, WAIT $15 audit defense fund. Gee wiz, ok got me again. Fine. Can we get this over with? Accept.

I used Turbo Tax for the first and last time. Turbo Tax advertised free tax preparation. NOT TRUE. I had to pay $78 because I have a health savings account (HSA). I owe the IRS under $200. The IRS wants to charge me $107 for setting up installment payments. I don't meet the guidelines for a reduction for the fee. Turbo Tax never mentioned that there would be an IRS fee for processing the installment payments. Not free and full of hidden fees. I feel like I'm be extorted and robbed.

Filed 2015 taxes late, thus shelled out around $30.00 to purchase TurboTax software on Amazon. The purchase price was to include completion and e-file of 2015 federal income tax, along with that of one state of my choice. I only make around $25,000 a year, and my deductions are pretty simple: EIC, Child Tax Credit, and a few work-related expenses. Really, I'm capable of doing the paperwork myself but it takes more time and patience than I can reasonably apply to the task.

I followed a link from my credit union for a free federal return. Bait and switch was I was charged $90 for the federal and $40 for the state. I tried calling to get it corrected as I did not select any premium packages. Turns out if you elect to have the fee taken from your refund, you don't get a choice. Well the IRS did not release the refund for some reason so now Intuit/TurboTax is going to debit my bank account for fees I did not agree to and for the fee for the deduction for return option that I am not even getting. This is bait and switch and fraud and someone needs to put a stop to it. I called customer service and they put me on hold and dropped the call then sent me an email saying the case is closed.

Let me start by saying my family and I have used TurboTax for the last six years and honestly never had a problem until this year. Sadly TurboTax isn't the actually problem but because of the company they choose to partner with such as Santa Barbara bank and NetSpend I will not ever be using them again. After all I can get the exact same lack of service and for free through other sites. So here is the gist.

I've used TurboTax for years. Unfortunately this year was my last. I also used TurboTax to file my friends and family members tax returns. This year was a disaster! They didn't deposit refunds into our accounts even after we paid for the service, we had to wait for a check to be sent out. Others have had the bank used by TurboTax. Santa Barbara Bank commit scams and steal money! Not to mention the way they try and trick you into paying extra fees. They have become greedy, and I will never use TurboTax again!

I've used TurboTax in previous years for my personal and business taxes. I'm trying this year to import my tax information from last year and it won't import. It's making me start all over! TurboTax offers NO help! I was told to try another browser and reset my cookies, then I was told too bad I have to manually add everything myself. This is NOT acceptable for me! I use this software for my business taxes and it has everything saved from last year including inventory amount at the end of last year, my invoices outstanding that I didn't collect last year... everything! And so manually entering everything would take forever and possibly may even cost me an audit by CRA since it will be tricky to manually add everything perfectly to the penny.

Regarding TurboTax Standard 2016. We were not able to file because we needed to update the forms. But we were not able to update. After following the instructions repeatedly we were no further ahead. A call into their customer support line we were told by an automated response a 45 min wait and instructions for a call back. Further phone calls an hour later, NOTHING! Last phone call of the day - they are closed.

I filed my income tax return with Turbo Tax, as I have done for the past 5 years. I compiled all relevant information and before filing I tried the "Optimize Pension Splitting" option. I got a response which I didn't find interesting, and given the options "Accept and continue" or "Continue" I chose the latter. Well, I actually DID get the pension splitting. I tried everything possible but couldn't undo. I called Turbo Tax and was talking to a lady for 90' who couldn't undo it either. She said I had to start all over again. BUT, they wouldn't refund my $62, I had to start again AND repay. I'll never use Turbo Tax again. I wasted one day and $62 of my life on a lousy software and a lousy company.

TurboTax charged me additional funds at the end of filing. That's not the bad part. They used my account info given to deposit my refund to charge me additional fees that I had only given them permission to subtract from my refund. Unfortunately I had to wait 48 hours to discuss this with a manager. I was given 21 days to call in with my payment. They not only withdrew the fee once but twice causing my account to be in the negative. I can say one good thing about this company. They are nice to you while stealing your money.

I filed with TurboTax this year and what a complete disaster. They said it would cost 78.25 for the package. I agreed and I have a print-out sheet saying this amount will be deducted. Come to find out they took a total of 114.00. Never again will I ever use them. And trying to talk to them was fruitless... All I can say is do not ever use them or Santa Barbara Bank, which they had been sitting on my money since the 18th, and was never notified. TurboTax did absolutely nothing to deserve 114.00 of my money. Beware of them and their hidden fees... company is crap.

My review/experience with TurboTax. Good: Price: For what it is I'd say the price is great. CPA: The idea that you have one at this price is awesome. Desktop: Having the program to save various scenarios is extremely valuable. I'd recommend it just for this reason. Furthermore this program has a lot of very nice features in it and has a lot of good referenceable information. So this is very much a good idea just to be able to play with your numbers, save, and make another new scenario.

I tried TurboTax several years ago when I had one simple W2. I filed free, spoke to an agent when I had a question and thought it was ok. So, when I had to wait until the last minute because I didn't receive several W2s, I decided to just use TurboTax since I already had an account with them. First, they keep trying to trick you into paying for upgrades with pop-ups and promises of live agents, etc. When I successfully navigated through to free version, I was looped around transportation expenses several times because they have incorrect wording. "Did you sell or stop using vehicle for business in 2016?" I didn't sell. But their software only gives follow-up questions for sale/depreciation.

TurboTax Premier 2016 will not allow me to file my state tax returns. When I get to the screen that states "Let's Complete Your Purchase Online" it freezes. None of the suggestions on the TurboTax.com site are of any help. In addition, I thought filing both the federal and state taxes were included in the cost of the Premier addition. Found out only the Federal filing is free. The state filing is $24.00. But even grudgingly accepting that I had to pay for filing the state return the program just freezes. Extremely frustrating and a waste of time. I see from my research TurboTax had the same issue last year.

WARNING!!! I signed up for TurboTax's "Federal Free Edition" and "State Additional $29.99" e-filing of my taxes. They Bait & Switched me at check-out/just prior to filing... with A WHOPPING $169.96 in charges!!! I was completely unable to alter/change these bogus add-on charges online, despite several hours of frantically trying to fix these overcharges & attempting to contact TurboTax company via message, email, phone, online contact, posting messages on TurboTax's online message board, etc. OUTRAGEOUS, premeditated, CRIMINAL THEFT for tax filing. DO NOT EVER USE TURBOTAX OR INTUIT SERVICES!!! DO NOT USE!!! WARNING!!

Somehow, TurboTax found a way to make my 1040-EZ incredibly difficult and painful. I will NEVER use TurboTax again and I recommend you don't either. They were slightly cheaper than the alternative, but ended up costing me time, and an extra $308.00 that they accidentally duped me into paying for NEXT year's POSSIBLE taxes that I MIGHT owe (by the end of next year). When I called to complain, the lady said she was sorry they messed up. Then a long awkward silence - didn't offer to refund the money I paid THEM to screw up my taxes.

Worst customer service ever, never filing my taxes here again. Called asking for help and they just kept transferring me to another person who doesn't know. Apparently no one knows what they're doing there. So stressful, now I know never to do it on TurboTax.

I have used this software to complete our returns for several years. You used to just pay the software fee and as long as you were filing electronically there were no additional costs. Now you pay for the software, you pay to file and you pay a "convenience fee" of 2.4% to use your credit card to pay the IRS (if you owe vs. receiving a refund). They also don't provide all of the schedules in your pdf anymore. Last year our return was approx 130 pages... this year it was 12 pages and 4 of those included estimated tax forms for this year to send with estimated tax payments should we choose to do so. This is unfortunate as we plan to have our taxes done by an accountant next year. We clearly didn't save any money doing it ourselves and I will be happy to not have the headache next year.

THE FEES! I was charged over $100 after all the service fees and upsales. In the end I wasn't even able to file. Hoping my bank will reverse the charges. TurboTax is gifted in the art of ripping people off. Avoid the headaches and fees, don't use TurboTax.

When I began with TurboTax almost 10 years ago, the product was simple, intuitive, and very useful. However, starting with the second year, it's been one problem after another. TurboTax has gotten manipulative and sneaky about how they validate their charges. In the beginning, no charge was made without you selecting to add a new version or charge. Now, charges are added willy nilly without your express consent. TurboTax is supposed to for non-accountant types and they are doing all they can to sneak by you with fees. When you request explanation, it's because "Well, you have this income, so you need this new form. This new form means an upgrade." That may make you money because people don't bother to look into it, but it's poor business if you want to keep customers.

The Federal "free" edition is only free if you don't itemize. If you don't itemize, why do you need Turbo Tax to figure your taxes? If you do the free edition, all your info is in their server, and servers can be hacked. Might as well just download the IRS forms and get out a pencil. If you do itemize, the cost is actually reasonable if you don't add the state tax return. You can download your state's forms and fill them in using the numbers from your Turbo Tax forms. And there's no need for the CD if you do your return online. Saves you lots of $$. And if you don't sign up for the help with an audit that you probably won't need you save more $$. If you sign up for audit help every year, after several years, you've paid for audit help you never got.

I am very dissatisfied with the Turbo Tax process. Preparing the forms was easy enough but then they add on fees to deduct their charges from your tax return. They make it impossible to just do the federal once the state return has been prepared. Even though they say you can delete the state return, I could not. Their payment process does not allow you to not pay an extra $40 for the state return either. I would NOT RECOMMEND TurboTax to anyone unless I hated them.

Bait and Switch. Just finished last minute tax filing. The process was fine. Just don't like that at the very end, we were charged an additional fee for filing. Total: $90. It's not about the cost. I feel tricked. I like to know what I'm paying upfront.

I've used TurboTax for many years with minimum to no problems. This year was a very different story. I've purchased the Deluxe package for several years because our taxes are complex. We have multiple sources of income, lots of charities, etc. and this year sold some securities due to buying a house, so I made sure that I spent a lot of time putting in data as I got the information from various sources, as in past years. On Friday morning, April 15, just as taxes are due, after weeks and many hours of work on our taxes, I got ready to file. As I access TurboTax, it updates automatically as usual, but this time it tells me that there's an error somewhere and therefore I cannot access anything that has been entered before. I have to start all over again.

TURBO TAX is DECEITFUL. Will NOT transfer files. Makes huge errors. I bought TurboTax thinking it was priced better than TAX Act which I used in the past and it should transfer all past taxes. Why? Because it specifically said on the box that it downloads ALL previous tax software. NOT TRUE! I spend HOURS and HOURS trying various methods of download, all of them ending in, "Sorry the download can't be done." What??!

I purchased TurboTax premium include FED. ST and Fed. filling. By the end of my filing, it ask for purchase State e-filling for $24.99, which I did. It then ask me to call customer service to purchase. The problem is after almost one hour, the customer service rep finally fill the order but when I receive the e-mail confirmation, the order charge become $44.99, not $24.99 as show in the return software. I call the customer rep for the refund, they refused, saying that $20 if for state return, but it isn't that the state return already included in the package? I do not need purchase again for state filing and I do not want purchase e-filling for $44.99, that is ridiculous but they refuse the refund the difference. You do not make money by doing that kind of trick! LOL!

As a Single Member LLC I successfully stumbled through TT Business and TT H&B for 3 years, (zero tax preparers in community) then discovered the 4th year TT program couldn't find the previous years info. And I was trying to file early but hit a road block. Took me 6 months to see year three got save to a .txt file. That's a little land mine up under 'save as' if you're in a hurry, where I guess I had been, I mistakenly clicked that. There's no way to recover or resave and people on the forum, responding, were clueless. And that little 'save text' option isn't always up there. I've needed to hire a CPA to transfer all the information from a PDF file.

When getting the free state download using the CD version, I accidentally hit FL instead of VA. I couldn't change it so I had TurboTax call me. I was called within 10 minutes by Jakelle (very nice woman). She told me that she will download the VA state file to TurboTax.com and then I could sign in and download it to my computer. I signed in and did exactly what she gave me as directions and the website just sat there with the little wheel spinning. Tried several times with the same results. I even let it spin for about an hour thinking maybe the file was very big. NADA!!

We filed our taxes last year with TurboTax, and decided to go with Credit Karma this year (excellent experience) because they don't charge fees late in the process. Unfortunately, we didn't download our return last year from TurboTax, and when we tried to do so this year, were told that we needed to become plus members, for $30, in order to access our adjusted gross income (without which we of course can't file our taxes). They placed the utterly untrue statement on their website that getting this info from the IRS costs $50 and takes 75 days, when it's actually free and takes 15 minutes if you have a mobile phone with a major provider (unfortunately we don't), and takes 5-10 days otherwise (unfortunately I procrastinated). This is just the latest in a pattern of adding charges without warning after their users have already committed time and effort to their product.

I used TurboTax last year. I choose the free version, however I ended paying $29.99. This year I try to do it again. Choose $29.99, but, before checking out, it was asking me to upgrade to $54 without an option to say NO. It was very frustrating. I will never use this company again. I called them. No answer. On their webpage they said it is a 24/7 help for customers. Not true. What a bad experience! I'll rather pay $70 to an accountant than paying this company.

Filed my tax return with TurboTax. I opted for the $30 option in the beginning, went through filing my taxes then when I finished, they said I chose $95 in options. They charged me to have direct deposit which was never told to me before selecting it and then charged me $30 to file my state taxes which I was never told until I was checking out. When I called customer service, I was informed that the fees were in the fine print. Absolute BS if you ask me. They need to have it clearly marked what will cost you.

TurboTax is good at doing your taxes but they are dishonest in their pricing scheme. They had me select my tax situation and one of the situations I selected was "rental property". Then they recommended the Deluxe program at $59.99 and I compared this price to the competitors and went with TurboTax. However halfway through the return they said if I wanted to file for rentals I had to upgrade to the $79.99 version and there was not any way around it. That is deceptive and bait and switch tactic in my book.

After finishing my taxes this year I tried to pay with AMEX but there is an obvious poor design bug - the credit verification field needs to have 4 digits for AMEX but only accepts 3 as for other cards. Apparently no one has tried to pay with AMEX or possibly no one has taken the harder route of paying by credit when offered the easier route of letting them take the fee out of the refund - at a cost of 40 bucks - just another of their scammy approach to bait and switch - as so many have commented on. Also they don't seem interested in getting feedback on such bugs - I asked for a survey form but wasn't sent one and there appears to be no straightforward way of providing feedback.

I decided to give TurboTax a try and told myself I would give myself the whole afternoon so that I wouldn't get frustrated if I had to wait on hold to get questions answered. My question wasn't something the "first-line" representative could answer, so she said she would send me to a specialist and the hold would be about 17 minutes. (She was very polite.) After waiting for 1 hour 13 minutes, the system just hung up on me. I had the phone plugged in on speaker and didn't touch it.

In the process of filing my taxes agreed to $34.99 for my state taxes through it. At the end it was going to charge me $70.00. I stopped immediately and never filed my taxes. Thank God I never used my card. I have used TurboTax for years. This was the first time I was SCAMMED by them. I'm not filing my taxes through them. We all need to go to as many places as we can and get the word out!! NEVER AGAIN!!

I had a regular question about filing for 3 W-2 forms and nobody could answer my question. They told me that they were trying to get in contact with a professional and they would just transfer me to another person who had no idea what to do. I spent over an hour between transfers and waiting. I am done. I cannot believe they are that inept on a simple question! I am actually still waiting on the phone just to see how much longer they actually make their customers wait. It's been an 62 minutes so far (after over 1 hour of waiting and talking with people who just want to transfer me). This is disgusting, I never ever want to do my taxes with TurboTax.

Filed 3 times. There is no follow up by TurboTax on when you file, if you filed and if you are rejected. I am hoping the 4th time is correct but the deadline is looming. I started this process on Feb 11 and was charged for the service. I understand that the IRS rejected the file because of an ID number was missing but TurboTax should have alerted me before I am delinquent. The first call I made only frustrated me more until I asked to speak with a supervisor who had a calm demeanor and a much better understanding of the situation so he could explain it properly instead of defensively. I am still not sure if I am filed! So mailing the return as well...

Just updated my info and approved my device on TurboTax.com. The 2 following emails were from spam and came directly to my inbox. Not using TurboTax. Also when I unsubscribe from all it was a hassle and then prompted a survey. The customer service from the agent who called was great. He was wonderful. TurboTax sells your email. Hope I don't start getting spam phone calls now.

After working on my 2016 taxes for two days, the software would not allow me to E-File, and would quit when I tried to print and or save a PDF file. I spent 7 hours with six different customer service representatives. First few hours were spent with the reps trying to ineffectually solve the problem, when it was obvious they were not experts on how to address glitches with the software. After 4 hours I was finally transferred to a Tier 2 representative, who assured me that deleting the software and reinstalling it again would fix the problem and that I would not loose my data. As it turns out he was wrong. I can no longer open my saved file and have to start the process all over again.

Used TurboTax to file my taxes. It let me file my 2016 taxes without the 1095A or the 8962 form. I received letter from the IRS, and they put a hold on my taxes until I submitted the forms. After 6 weeks of going around and around with the "Healthcare Market Place" I eventually got a 1095A and went online and got a 8962. But you bet TurboTax got their money. I will never use TurboTax again. They are not accurate and they do not update their tax documents.

I purchased TurboTax 2016 in the middle of January. I always owe taxes so I pretty much wait until the last minute to file. Guess I won't do that again. The program is not working at all. It freezes up transferring my 2015 information over. I left it up all night and it was still frozen this morning. It is too late to get a refund because you have to do it with 60 days of purchasing. I have tried over and over today. Now I have to go buy another tax program. I did a Google search and apparently hundreds of people are having problems with TurboTax 2016. It is NOT my computer because everything else is working just fine. I think TurboTax should refund people whether the 60 days is up or not. Guess I just got **!

Intuit does not call back. No way to reach them to talk. I have tried and tried leaving my phone number for a call back. So far after a couple hours, nobody has called. So I am spinning my wheels. This is not going well.

TurboTax is ripping people off with their "Premium" charges. If you google "TurboTax charged me for premium services when I didn't want it", you will see many many people who got beat out of their hard earned money. As I was working on my tax return, the software keeps popping up an ad asking if the taxpayer wants to purchase "Premium bundle" which would allow auditing help. This message pops up about 10x's throughout. Because my taxes are not complicated, I keep declining.

They trap you with hidden fees at the finish line! My wife and I bought the best TurboTax package at Costco for $65. At the end of filing TurboTax makes you pay a $25 fee to e-file your state return even though they helped you get it done with the package. They just want to nail you more money for nothing. On top of that they nail you another $35 fee to pay that $25 if you have it come out of your tax return. WHAT A JOKE!

I was charged for a service I did not want. The software selected the TURBOTAX PREMIUM SERVICES BUNDLE by default which I did not realize after payment was made. I paid with a credit card, but had originally selected the pay with Return option. When I switched payment option, it included benefit by default. I have looked into different ways to ask for a refund on this and there does not seem to be a way to get my money back. TurboTax needs to fix this scam option.

I am very disappointed with this product (Turbotax for MAC 2016). I used last year TurboTax, and I have no problem. This year is a totally different story. It is not even reading the CD. Customer service is nonexistent at best. I have tried to get this problem solved for the last 3 hours, and TurboTax customer service always said the same thing ("We will call you back in few minutes"). I wouldn't recommend this product to anyone. Turbotax lost a customer and the best I can do is to disseminate my awful experience.

I called this morning at 10:00 with a simple problem. One "expert" took an hour and a half going round and round in circles to get me nowhere. I told her I knew she was doing her best but at this point I needed to speak with a supervisor. She said it would take 72 hours to get one back to me. I told her I couldn't take another day off work, I needed to be able to use the site today. Then she cut me off. I called back, got someone who did know what he was doing, but he had to wait 45 minutes for another department to give him a service code, and this involved my having to purchase another download on top of the one I'd already purchased. So all in all it took 3 hours and 45 minutes to solve a finally very simple problem.

I have been using TurboTax for the last few years, and each year the experience is more frustrating. The Intuit company motto seems to be, "Each year less for more." I have watched their prices rise each year and the quality of their products decline. I know a lot of people write negative reviews in the heat of the moment, but I assure you that I bear no ill will towards this company. I feel it is my duty to report my experience, and then you can make up your own mind whether or not you want to take a chance with them.

TurboTax didn't seem all that bad to start with. I was able to navigate fairly well but had to back up several times due to the system not understanding or even asking at first if I was married. Duh! The real problem started with E-filing my Federal taxes. That's supposed to be free but the state of course costs $24.95 to E-file. B.S. to me since I already forked out $65.00 for the damn software! Three times now the IRS has supposedly rejected my return in less than an hour after sending through TurboTax. The first time was I allegedly screwed up my birth date. Okay, maybe? Now twice it claims my spouse's PIN or AIG number isn't the same as last year's record wit the IRS.

I have used TurboTax for the last 3 years and have never had a problem until this year. I filed in January and still haven't received my refund, which the IRS said was deposited into a bank account mid February. I had to have a trace done on it by the IRS because no one can seem to locate it and TurboTax feels no responsibility to help. I have talked to multiple customer service representatives some of which have hung up on me mid call and others which have plain lied to me about how certain are done. In addition I chose to have my fee taken out of my refund and since I have not received it they charged my bank account. I found out today they charged me almost double the fee. I HIGHLY recommend using another company to do your taxes. They are far from helpful and only care that they get their money, even if that means putting you through hell.

Can only use for my taxes? In years past, I have used the same TurboTax software to file my taxes for me and a family member. I could have bought software this year but was lured into the online version, and now have to buy a new service to finish my family member's taxes. Greedy, deceitful and a real crapfest. Next year will use a different product!

Decided to use TurboTax to do my taxes this year. Federal filing was free, and state $39.99. Somewhere while filing my federal taxes, they bumped me up to the deluxe version. Never did I see that. File my taxes, I pay for it using my credit card, assuming I was going to pay $39.99 for filing my state taxes... Never gives me a price that they are going to charge my card, federal was supposed to be free, state $39.99. Charge card was charged $101.63. I guess this is the old bait and switch. Called their customer service line and all the lady said is she was sorry. SORRY, WTF is sorry you just overcharged me? Says there is nothing she can do about it. I very much advise everybody NOT TO USE THEIR SERVICE!!!

I have used TurboTax for many years with success with the knowledge that it is not the most friendly tax preparation software. I finished my 2016 Tax return with the premiere version. After printing a copy TurboTax completely deleted my file for no reason known to me. I would to warn the TurboTax users of this flaw in this year's software and suggest to make copies of your tax return before printing or filing your return.

Bait-and-switch, no access to actual forms, no way to correct mistakes. Can't access corrections that were made. Online version quite inferior to disc. Same complaints as everyone else. Wanted to add a deduction for a small deduction to a royalty payment and it demanded money to do that -- horrible experience. Endless loops of questions and no way to fix anything or go directly to what you want. Wouldn't let me enter a Roth contribution without paying a lot more money. Free cost... over $100 when done. Worst experience ever. Never use again. Got free online version that cost a huge amount.

I began my taxes, reluctantly, as they've changed Home and Business to Self-Employed, but managed to get through it. Unfortunately, the fees kept piling up as I was going along. The price I originally agreed to was left far behind as they added more and more to the cost. The final straw was the $38 or $39 to be able to deposit the funds to my own account(?!). I used to like TurboTax as I found them straightforward and helpful. As a result of this experience, I am no longer a user of this brand. I wish they would not have gone the way of other internet business with using a hook and then once you've completed the process, finding you owe several hundred dollars - in my case $300. It's not acceptable.

According to TurboTax, my bf was able to claim all of us since he supported us for over a year. That was false information according to the IRS. Now we have to pay money to amend my BF claim. We will stick with H&R Block. However, it was easy to use.

Signed up for TurboTax from an email sent directly to me. Promised 50% off. Finished my taxes by the next morning, less than 12 hours later, and THE DISCOUNT WAS NOT AVAILABLE. Wanted to charge me over $150 to file state and federal. I'll do it myself, or pay a human. That's BS! Never again! Especially when I could just run down to Walmart or Officemax and buy a disc that would be at a discount, instead of clicking on their unsolicited email!

I returned to TurboTax after taking a few years off out of frustration with many anti-customer choices deliberately built in to the product. Now I remember why I left and shall never return. The good part is that the interview method works pretty well IF you get everything right and trust what is going on behind the scene. The bad is that if you make a mistake, or want to change an entry, it is ridiculously difficult to do so. For example, I wanted to see what our taxes would look like if we claimed our adult son as a dependent (he was in school, so he qualified) versus letting him claim himself as an exemption (also legal). I could not, despite hours of trying, get TurboTax to do this. I could remove him, but the return did not actually change.

I will never use the services of TurboTax again. Firstly, it is impossibly frustrating just to fight through their initial answering service to simply get to the next level; a machine which cannot seem to understand anything said no matter how carefully formed the are words, nor can it recognize even simple, clearly spoken letters. What's more, when it finally did seem to give up and transfer me onward, I never did receive any worthwhile help nor adequate answers to my questions from representatives. They did not seem to know what they were doing nor could they answer the simplest, straightforward questions. All they seemed concerned with was ending the call so they could get on to the next caller.

First time filing tax with TurboTax. They mentioned free, then they charged for state tax, and then they included price for Deluxe package for no reason. This company is a total fraud and the customer service is very poor, does not support customer. I have spent $95 for this service and regret now! I could have used some other genuine tax filing companies or other agents for way cheaper amount than this.

I have utilized this service for many years and every year my taxes seems to go down and the fees go up. The system is built so if you do not want a fee charged to your account you must redo your entire tax form. I am paying 79.99 for what service and I enter all the information. It is better to just find a person sit down and get your taxes done and understand all the tax laws better. There is no live person assisting and I recommend that you chose wisely when using TurboTax. The service is horrible and a rip-off.

This program is a scam as I have had the same error for 2014 & 2015 on my tax return - ironically for the same tax line. I had to pay the IRS now for two years because the website is either putting previous information which I update on the time of filing!! The IRS is receiving incorrect information which contradicts what is being reported on my W-2. After experiencing this issue in 2014 I made sure to pay $54.99 for the software on April 11, 2016 to have access to all my previous filings (to see where the mistake was on the form filed from year 2014) and to AVOID this issue for my filing for the year of 2015 and yet again it happened!!! (Same issue was reported to the IRS for year 2015).

I paid for and used TurboTax for 2 years and had problem when I had to ask for assistance. Completing taxes in their program this year showed a possible entry error that could have been in last year's taxes as well. To resolve this I needed to reopen my last year's taxes. TurboTax was going to charge me $44 to be able to open my own 2015 tax file in the TurboTax program. It took over an hour and a half on the phone for them to ultimately allow me to open my file, and I did not have to pay $44. The bigger problem; their customer service person did not understand my issue or how to help and would not allow me to get help from a supervisor or person with other experience. This person repeatedly did not understand me and could not navigate their own system or resolve my issue.

I am a young college student and was looking for a cheap way to do taxes. Little did I know, this company loves hidden fees. They were unclear on THREE hidden fees for direct deposit, personal info upload from previous year, and for filing state taxes (the fee was almost double what is required to actually submit WI taxes). Little did I know my refund would be ONE HUNDRED DOLLARS lighter when all is said and done. I will not be using again.

I've been using TurboTax for many years. At first they were a really good service, but this year I'm done. The pricing is outrageous and they actually took their money right out of my checking account BEFORE I received my refund! And I had to send in separate forms and it was unclear as to how to fill out return this year. Very overly complicated and not at all easy to use like before. I will NEVER use them again.

I needed to file my taxes so I went to H&R Block and they said I was only getting 140$ back and their fee for filing was about 260$ so I decided to try doing it online. I tried irs.gov but I couldn't figure out how to do it at all. It was so confusing and I couldn't figure out how to do anything. So then I went to Credit Karma because I saw that on TV all the time. It sucked. Before I tried filing my taxes, I let Credit Karma look at my credit because that was what all the hype was about. So I checked it and they were SO SO wrong. Said I had absolutely horrible credit which wasn't the case. So I decided not to trust that site. My boyfriend then suggested TurboTax!! Love TurboTax! So easy to file taxes. They were so helpful and easy a 10 year old could do it. And free! I was very happy with it. Anyone who can't figure it out, I feel so bad for you because it is the easiest, most helpful app I have found.

You cannot manually correct through TurboTax's online filing service. You cannot get an English speaking or caring customer service representative (even after waiting on hold for over an hour). The 3rd attempt at getting help to file my taxes, the woman in broken English said she couldn't transfer me to a manager or anyone else....laughed, and then hung up on me! You can't get a direct extension and have to go through the same process from the beginning every time. Very Unprofessional!!!!

I have used TurboTax 2017 for many years and discovered this year that I could no longer use my Windows XP laptop to do the taxes. No big deal, I would just use my wife's Windows 7 laptop. Even though the program said Windows 7 compatible, it would not load. Error message stated that a Windows 7 operating system was required and the computer in question was not compatible with the program. After several frustrating attempts and making sure all Windows 7 updates were applied, I just gave up. I loaded the program to our business computer, a Windows 8 machine, and after having to update the program manually, was finally off and running. No automatic updates were ever successfully downloaded. Upon completion and after review, I printed the forms out and e-filed the forms to the IRS.

Turbo broke their contract with us. They drained our account, triggering a domino effect when we were charged for other checks that arrived. We are disabled and without any money. A company rep told my fiance it never refunds fees. We will never again use TurboTax. The rep also TurboTax sends three emails before taking it fee. Not true. We didn't receive even one email. Has this happened to anyone else? I'm a PR and media specialist and am starting a media campaign to spread the word about TurboTax. If you have a similar TurboTax nightmare story, write me at **. I will have to verify your story is true before I can include it in a media alert. Thank you!

CONSUMERS BEWARE! TurboTax has always been my go-to tax program up until this moment. They dubiously charged me $39.99 extra (in addition to the $94.98 I was already being charged). They call it "Premium Service," but I did not want this service! The program does not allow you to deduct this charge unless you want to erase all the work you have just accomplished. You just lost all my respect TurboTax. I hope there is a class action lawsuit against your whole operation! CONSUMERS BEWARE!!!

I have been using TurboTax for years. It's pricey but since I'm a creature of habit I kept with it. Today when I attempted to complete my state taxes the information that gets transferred automatically from the federal return was wrong. The calculation of my return was completely wrong and I saw this immediately and contacted them by phone. I explained that my wages weren't transferred correctly and there was no way for me to correct or edit this. My state return would have been grossly incorrect. I was told to submit it anyway and the IRS would reject it. UM... What? This is their answer? They offered no help and therefore I was charged for both federal and state even though I had to cancel my state return and do them on paper. TurboTax lost a customer and I think the customer service is clueless. Don't use TurboTax.

I thought I was finished with my tax last night (after spending a few days at it). I had not filed yet but I did pay for it. This morning I wanted to review everything before I filed so I attempted that. But I made a mistake and removed a dependent. That caused my tax to be about $3,500 more. So I figured I would exit the browser and not save then pickup with this morning's data. But TT auto saved the mistake. Now when I re-add the dependent it is not recovering the original refund. TT should not autosave without first telling me it is doing that or it should save perhaps the last 3 saves and let me select which backup to restore.

I have used TurboTax for several years. I have tax filing experience back to the days of the pencil (several years retired now)! I have to say that they are good if you don't know what you're doing, just follow the questions. But I would like to at least view the forms because there are nuances that the questions DO NOT cover.

I've used TurboTax for 5 years and this year I've had it with the bait and switch fees. I understand the sell up process, but the way it's set up which makes it virtually impossible to remove the extra charges from your account as you're about to file is horrible customer service. You have lost mine business and the 6 other family members I prepare taxes for forever...

They charged me over 150 dollars for state tax when I thought it was free. I must have accidentally clicked on the many advertisements that come up on the screen when you file online. I didn't need advance services - I only took standard deductions. When I called to complain they told me to call back the next day and they would refund. (I then used FreeTaxUSA to file taxes - much easier!!) When I called TurboTax the next day they would not refund and it was too late to block payment! This is a surprising learning experience for me. Please don't use TurboTax.

I have never been so horrified by the mis-advertising and fraud of a company. TurboTax draws you in by saying "start for free." And they quote you a price, like "$59.99." The "start for free" is a perk for THEM, not the consumer--because for every day you are using the software, your price will go up. If you take 2 weeks to do your taxes, like I did, the price will increase to almost double ($95.99) without them ever informing you that the price will go up. What logic could possibly support them charging you when you stop using their software, instead of when you start using it? It's as though a restaurant charged you more at the end of the meal than when you sat down and ordered! It works entirely in their benefit--because you've already spent 8 hours filling in all your information, so you aren't going to stop and not pay to file. It's intentional false advertising and fraud and it's disgusting.

WTF are you people doing... I started using TurboTax (TT) in 2000 and have referred family & friends. I did my parents taxes last week and saw all the awful changes with the hidden fees being the worst change. I decided to do mine today and can't even get started the way I WANT. It forced me to download prior year which I never did because I don't mind entering that info again. It wouldn't let ME CHOOSE the type of filing or "help" I want which is how the fee was charged. But to force it and see something like $119 with no explanation as to what that is or why it was there was crazy. You may write the software but I still enter ALL my info. Their errors I found in doing my parents taxes raised a red flag but thought I'd try. I absolutely refuse to enter everything for 2-3 hrs to get to the end and see I have to pay $119 + $34 for you to just click a button to get me direct deposit. You have lost your ever loving mind.

I began to prepare my taxes with TurboTax ** in February. I messed around and had a number wrong on 1 of my socials for one of my dependents but!!! Changed it asap after I saw the mistake and it was brought to my attention. Mind you it was sent in but I had to correct one # and it was sent in correctly. It's was supposed to take 21 days. How about it rejected... and TurboTax said it was accepted. It took for me to find out on my own. It was messed up and now I have to send it in by mail. While TurboTax still sending dumb ass emails talking about great job of these **. Knew it was ** up. Why send it anyway and then have a nerve to charge. Get the ** out of here.. I'm totally and beyond mad. My family and I need food and some help on bills. Guess we gonna get put out now. Thanks TurboTax And ** you.

I used TurboTax to file my Taxes. When I used them I elected to have the money for services taken out of my refund. There was a delay in getting my refund deposited. I received an email stating that my bank account would be drafted on or after 03/31/2017. I called Monday (03/272017) to ask that my payment of $116.97 be processed on 04/07. The representative I spoke to put me on hold for a total of 30 minutes four separate times. The 4th time I was put on hold I hung up on her because every time she came back on the line I stated I was just trying to have the payment processed on 04/07/2017 instead of 03/31/2017.

TurboTax uses the .NET FRAMEWORK for loading the 2016 version. I have a downloaded copy and a DVD copy. Neither will load on a Windows 7 or Windows 10 computer. I have tried on two Windows 7 computers and one Windows 10. All are up to date on all patches and fixes. The TurboTax installer stops at 3% and reports four errors. The last one is that .NET FRAMEWORK is corrupted. On three computers. Of different ages but all working for other applications without a problem.

I filed with TurboTax for 6 years. The first time I ever made an error while entering a w2 and turbo tax software didn't catch it. It allowed my return to be transmitted. Now 3 months later I find out that my federal withholdings were higher than my income on one W2. When turbotax shows they are checking for errors, it doesn't find them!! Now my return will have to be amended. This will delay my refund for another 4 months. TurboTax has no customer service.

I've been using TurboTax for about 12 years and, since my taxes are not that difficult, have not had a problem. That is until this year. I completed my taxes, I just file federal not state, and they said everything looked good. Then they made me purchase an audit defense package for $39.99 before I could either print out or electronic file my taxes. First time this has happened and for me, the last. I'll be looking elsewhere to do my taxes.

I was charged for state tax filing even though I only filed federal. Talked with customer support, who transferred me to a supervisor, who took 10+ minutes while I was patiently waiting on hold to try to find some fine print that you can't even get to while logged in. (He struggled to find it then told me to log out first, then I can find it.) That still didn't state that you would be charged for going through the questions to get to filing your federal taxes, even though that was pretty much unavoidable.

FILING AN INCOME TAX RETURN WITH TURBOTAX IS ACTUALLY PAINFUL! TurboTax does not let us see the tax returns until after they are sent! Turbotax failed to enter a 2015 credit to my estimated tax to my 2016 return. As a result an amended return was required. I spent almost an hour with your representative before the matter was corrected... Then, I had to file an amended return.

I had a few questions pertaining to the TurboTax software and tried to contact the company via telephone. I made several phone calls yesterday and today 3/24/17 and received the same message every time, "We are closed at the moment, our hours are 8:00AM and 12:00PM Monday through Friday, please call back again". I was calling on a Thursday and Friday between 8 and 12 and always received this message. I even went on the internet and requested a "callback" which was made however when the robo-call said it was transferring to the tax experts I was asked to press 3 if I no longer needed help otherwise remain on the call. This happened 3 times and I was ultimately hung up on. TurboTax has no in person support via phone or chat and is lying when it says it is available. I will probably, after using this product since 2003, will never use TurboTax again.

In 2015, I filed my federal and state taxes with TurboTax online. I paid their fees, they were deducted from my bank account, but to find out that the IRS REJECTED MY RETURN FOR 2015. I have been trying to file my 2016 return with TurboTax where I was able to speak to a representative to find out WHY THAT FILE WAS BEING REJECTED. Was advised I would have to file a paper claim and discuss with federal IRS.

I hate to divorce TurboTax, I've used them for more than a decade but they have become too clever by half. They removed the "Print Center" from the 2016 CD version. As a result, I cannot print a complete copy of my 2016 return with all worksheets and backups. Perhaps, I'll never need them but my experience is that hard copies of significant documents are valuable. I just spent two hours visiting three customer service reps. Two had no idea of what they were doing; the third was very helpful but finally gave up. She could not find a answer even after asking other people. I don't need the aggravation of a product which is continually upgraded until many valuable features are left out. Goodbye TurboTax!

My wife and I spent hours on Sunday filling out all are information to file our taxes via (TURBOTAX PREMIER). We hit send and 3 of the 4 files went through. My Net File for Quebec has an XML error. We called customer support not once, not twice but three times without any resolution. All 3 times we were on the phone for up to 3 hours with no resolution in sight. All said we would be escalated which never happened. No call backs. We were even disconnected after 2 1/2 hours.

Filed my taxes with Turbo for the last two years. This year they tried to make me file twice. Made no sense to me because my taxes had already been accepted by IRS and approved. I emailed Turbo over a month ago and got no response. So I won't use them next year. Felt like a scam to me.

I'm an 18 year user/buyer of TurboTax software and extremely unhappy with the software this year. There is absolutely NO way to print a copy of my tax return prior to filing it no matter how hard I try. After working at this for an hour I still come up short, and I am not about to file my returns without double checking them in hard copy. I am also unable to get any help online - all the responses lead to dead ends, and one cannot contact Intuit directly about this problem, either.

2 issues with TurboTax. First, the price for the deluxe edition changed during the week that I was filing. I did not file in one day (which I will no attempt to do from now on). It almost doubled in price, with very explanation and no notice from the company. Second, I was duped into connecting federal and state at the very end of the process. It was my fault for going too fast, but there was no way to go back. It cost $40!!! For something that would take 5 minutes. I called and the man I talked to did not sound concerned at all. Luckily, I can scrap everything and start over with a different company. Turbotax is sleazy.

My refunds were rejected although the status on Turbo Tax said my return was fine. When I called to see what the problem was the agent actually asked me if I knew where to check the info because she didn't. Also Kristin, the Supervisor in the Melbourne, Fla office kept telling me it was the IRS and I should call them. I did - and the answer was TURBO TAX had screwed up my return. NOT WORTH THE MONEY I SAVED - the IRS said TURBO TAX was setting me up for an audit the way they filed.

I have been a TurboTax user for over 10 years. My past experience has always been great. This year however is a different story. I prepared my taxes and e-filed. A few weeks later I discovered that I had made an HSA contribution myself (not thru payroll). I went back to amend my return. TurboTax recommends that you compare your submitted return to TurboTax file (which I found interesting since I figured they would be the same). But, when I did the state amount balance due was different. I called TurboTax support and the first rep told me that a previous update had made a change and that they would prepare and issue an update to correct the error within the next 2 days.

This company is deceitful and their customer service is awful. Their software didn't even work to upload my prior Tax information, and while they made it seem as if I was being given an "option" to have the TurboTax charge taken out of my refund, they charged me $35.00 without making it clear. Then when you call "customer service" (who are not even helpful except to help TurboTax con people), all they do is take a lot of time explaining why they charged $111.00 dollars for something that should have basically been free. They have no intention of helping anyone or addressing reasonable complaints.

It happened twice. I was almost finished with my taxes and my computer froze. When I went back to TurboTax I had to start over. The second time it happened I asked Turbotax for help. It claimed that each section is saved before I go to the next section. NOT TRUE.

I purchased the TurboTax CD, installed it on my computer and began my returns. I was unable to file them because TurboTax said the 2016 forms were not finalized and an update would be sent when they were available. I received the update and installed it and have not been able to open TurboTax since. I've called customer service and spent hours on the phone while the rep Googled my issue, giving me ridiculous things to try and do to fix it. I was supposed to get a call back from a second line rep and never heard back. I called to follow up and my case was closed. I had to start all over, spend another 3 hours on the phone and get a new case number. Same exact thing. I'm guessing they don't have a fix for the issue and rather than be honest and deal with it (and offer me a refund), they just keep closing out my case. I guess they figure I'll eventually give up.

I prepared my taxes a couple of weeks ago and it was free. I tried to use the same program to prepare a friend's taxes. This time it cost me 104.00 to prepare the taxes for my friend without the authorization to bill my card that amount. I tried to complain to the support number listed and spoke with an agent and she simply told me there was nothing they could do since the Federal had already been filed. She tell me that if I had called prior then I could had avoided all the extra. I found their prices to be misleading and was trying to avoid the high fees of having them be prepared by a CPA instead I got bamboozled by misleading fee and stuff illustrated on the site. I would definitely not recommend this product. No stars are deserved.

I will NEVER use them again, although I have used them for several years. Their crap Deluxe program this year did not allow me to go back and edit work I did the day before. I saved it, but the disc did not save it to an extent I could work more on it at another sitting. I had to redo another 6 hours and another return because their product could not do it!!! Then try and call customer support!! What a joke... It would be easier talking to someone overseas that did not speak English. TurboTax is not what it used to be and I hope they fix it or GO OUT OF BUSINESS.

Overall I must say the user interface for TurboTax is very user friendly and their quick-answers available on topics were very helpful. My issue is that they had a lot of hidden fees. I initially selected to use their deluxe package for $34.99, accepting this as the cost of removing the headache of figuring out tax documents on my own while still itemizing for maximum deductions.

Serious error in 2016 Home & Business. Filling out CA State TurboTax never asked for the 540-ES quarterly estimated taxes paid during the year, which totaled over $2500. It showed CA Tax completed and ready to file, NO errors found, guaranteed. CA State Tax due according to TurboTax was $3280!!!! I was forced to switch to actual tax forms Line 72 to manually fill in my 540-ES. After that the final Tax due was $738 NOT $3280!! Avoiding overpaying $2542!!! I had emailed TurboTax asking for help how to enter the missing estimated taxes, but did not get a reply. How many customers will just believe the TurboTax total and pay the wrong amount????

For the last 10+ years, I’ve used TurboTax software to prepare my taxes. And not a SINGLE time in that time frame have I ever had a glitch with the software. This tax year (2016) was a complete disaster. Installing TurboTax from the CD was flawless. But the software hung up several times, took forever to download ‘updated’ tax forms, and finally just stopped working AFTER I completed my federal return. This is the first year I ran TurboTax on a Windows10, 64-bit machine. So maybe their software wasn't ready for prime time. Regardless, after numerous attempts to get the software working properly, I gave up and bought H & R Block’s Deluxe Tax Software. It ran great and my taxes are done.

I have two issues with TurboTax Deluxe 2016 user interface clarity. I would love to submit these issues to TurboTax but there is no mechanism to send them feedback. Note that generally I find TurboTax usable and it's way better than filing on paper. My major complaint is that there is no TurboTax-provided mechanism for customer feedback, so, I cannot report these issues to TurboTax. Both of these happen during what I think is called the interview. I am married filing jointly. My wife and I have three 1099-MISC documents. Two of them are identical except for the payee, because my wife and I both receive Alaska Permanent Fund Dividends. So the import from last year brought forward all three 1099s. Again two of them appear identical except for payee.

There is a major bug in TurboTax Deluxe 2016. It does not copy over the data from the Federal Forms to the California State forms correctly. My return passed all internal checks. I e-filed both my federal and CA state forms today. The federal return was accepted but the state form was rejected with the error Internal Reject. I called customer support for an explanation and they just had me retry to re-file my state form again. It was rejected, so the customer support said to print my state forms and the printout would tell me which forms I needed to mail in. But the entire state form was printed. The customer support did not have a clue what the problem was or how to solve it. This is a major bug in TurboTax Deluxe.

I had started my 2015 return to get caught up on my taxes in December 2016. I needed to add & change some things so I could file in January 2017. Couldn't access my return without paying for the "amend" pkg! Spent hours trying to do so & it didn't work. When I called them after several different days trying to get their program to work, I was told I had paid for 2015 & 2016! I'm just trying to make some corrections & be done. I don't want to use them for 2016 & was told they don't do refunds. So I've paid for nothing so far! Nothing! And spent hours! I'm going to look into suing them. This is outrageous! I had a lot of problems the past few years & wish I had learned my lesson last time. How can they get away with this?

I used TurboTax for last 4-5 years. This year also I started as usual. I had one W-2 form which I entered and minor income in 1099-misc. TurboTax asked me to upgrade as 1099-misc is not free with the basic product. I was not very sure if I want to use TurboTax at this time since H&R Block had it free. But as a thought I decided to talk to representative to see if they have something to offer. The representative took 50 minutes of my time in which he made me false promises like "Yes, sure! We will be more than happy to offer you very good discount here as you are our loyal customer and blah blah blah..." He kept me on hold while he talked to his senior staff.

After paying an excessive amount of money to file taxes & upload my stock information, I proceeded through all of TurboTax's questions & thought that I had finished the entire process. Days later, I received an email stating that my state & federal taxes were accepted. Weeks later, I received a check in the mail from a Civista Bank (Santa Barbara Products Group), who act as a third party for TurboTax. They stole around $150.00 from my refund, claiming that it was a processing fee. Apparently my bank had rejected my savings account number as my checking number was inputted instead.

Turbo Tax Deluxe Online - Wanted an additional $37 to E-file state tax. Charged $18 transaction fee to pay with credit card. Wants you to buy unneeded add ons. Have bought and used the software version for years but will never use it again.

I have used TurboTax since 2004, but this was my last year with it. They have partnered with Santa Barbara Bank & Trust (Tax Preparer's Group - TPG), to have electronic filing fees deducted from tax refund checks. However, TPG has been defrauding TurboTax customers like me, by hold onto the refund money, under the guise of protecting identity theft, in order to earn interest on the float. TurboTax won't tell you this until after your IRS refund check has been sent to TPG, and you call Intuit customer support to find out why your bank hasn't received the direct deposit. Then, they send you to TPG to try to get your money, by sending identity verification information, which they will claim to have never received. You will be lucky to ever get your money without taking them to court. TurboTax does not claim any responsibility for TPG's deceptive and fraudulent practices.

I've never been so disappointed with TurboTax. As a client of two years this would be the last time I do my taxes with them. I filed my taxes on Wednesday of last week. I found one of my tax returns from school that I didn't add. The first customer service agent for turbo tax was extremely helpful and help me correct it and print out the tax admin papers to send to the IRS. She told me to sign it and send it right away. Later in the afternoon I called again just to make sure I was going through the right steps. I've never came by such rude customer service. The first agent I spoke to, spoke to me like I was stupid. She told me that you don't send it right away because normally people don't file early admin only from 2014-2015. So I called again to verify this because the lady who helped me early that morning said to send it right away.

TurboTax never updates its software. Every year when I try to do my taxes with TurboTax it's the same problems. This afternoon was the final straw. I have done my taxes every year for probably 10 or 12 years and this is the last year. I worked for over an hour, entered a whole bunch of info and set my laptop down to get a drink of water, went back and lo and behold, it had flipped out of the site and I went to get back into it and it had not saved!! I can't imagine that it doesn't save on its own? My fault for not saving every 5 minutes?

I have been using TurboTax for the past four years with no problem but 2016 taxes TurboTax software messed up sending my taxes efile to the IRS. They said when I got audited that not all my w-2's went through. Not only did I pay TurboTax I had to spend more time and money to go almost 50 miles just to fix my taxes with the IRS. And wait an extra three weeks for my taxes. What a nightmare???

They won't deposit refund from their bank to mine!! They've had our refund in their Santa Barbara bank since February 15! Called, finally after 2 hours got someone. They said something about possible fraud. We sent a front and back picture of driver's license a week ago like they told us to and still nothing!! I'm really worried we won't ever get it from their bank account! We don't know what to do!

Basically, TurboTax wants every bit of change to charge you. There are so many way that you could just end up in a page saying that you have to "upgrade" to continue, otherwise you have to wipe out and start again. I filed my tax literally FIVE TIMES, and at the very last, TurboTax still tells me that I HAVE TO upgrade to the deluxe to really file my tax. FINE, TAKE that 40 bucks you desired then. Oh wait, it is not just 40 bucks for the deluxe. They never tell you that you have to pay for another 40 bucks for your state tax filing, even though it has nothing to do with the reason they told you why you need a "deluxe" plan.

Did my Taxes with INTUIT TURBOTAX. Had my fees deducted from my refund for processing fees. IRS deposits my Federal Return on 2/15/17. Called TurboTax no such Deposit made from IRS to my Chase Bank Account as Filed on my 1040A. T-Tax says Call Santa Barbara Bank? Through TurboTax they have rerouted my Federal Tax Return to this 3rd Party Bank. Contacting Santa Barbara Bank automatically puts a Fraud Alert on my refund? They requested a copy of a passport in order to release the funds to my Chase account as it should of. Nowhere stated that this bank would take control of my funds only because I asked to have TurboTax fees taken from my federal. TurboTax and Santa Barbara Bank are laundering taxpayers money. I don't understand how IRS is being used as a pawn in this FRAUD scheme and how this is allowed to happen. I did my taxes using my checking and routing number to my account not Santa Barbara's.

I spoke to a supervisor, after four other failed attempts in resolving my cash shortfall on my deposit. I was stuffed $140.00, and they refuse to credit back to me. I spoke with a supervisor who talked over me throughout the call, and would not provide me with his operator ID number, nor extension. He would not review the numbers with me, nor take time to listen to my complaint. I spoke with the IRS who is unaware of this dollar figure that was given to me, and are also frustrated, because I have called them several times. TurboTax is strong arming money from its clients, with no recourse to detail in how such calculations were reached. I am very angry at this time, and they could not even console me, or even be seemingly understanding, or empathetic towards my issue. I was pushed aside, like almost communicating with a robot, with no feelings, and no care! How rude! How uncaring, and disgusting!

I have used TurboTax for the last 7 years, and have always paid to file my returns. The information was populated from year to year as advertised, and when I had to file an amended return one year I was able to do that with no problem. This year I had no income other than SS and pensions, I had paid no taxes and I didn't expect to owe any, so I chose their "file for free" option. First, even though I had an account with them and had used them many times before, all the information disappeared and I had to enter everything again.

I've used TurboTax for about 4 or 5 years now and every year I have filed only my federal taxes with them since I am able to file my state taxes for free through PA direct file. This year however, turbotax would not let you delete the state tax information and I had to pay the extra fee for the state taxes to be filed even though I have already filed my state taxes. I called customer support and they had me on and off of hold for 30 minutes and told me that there was nothing they could do that they wouldn't refund the money for the state charge that they charged my credit card.

I have been a customer of TurboTax for over 8 years, unfortunately, that relationship will end with this tax year. I have two grievances; I noticed that they were not upfront about their fees this year nickel and diming me every way that they could. Initially I chose TurboTax for what I thought was a total of about 44 dollars but as I finished up and was ready to file, they attempted to add two additional fees of 39.99 and about 36.99, causing me to have to completely start over so as to choose a new package, but even then after choosing the basic "free" file, I was still charged 39.99 to file federal, 39.99 to file state, and then 36.99 to allow them to take the filing fees out of my tax return. All of the tax preparers have exuberant fees so I accepted the terms and completed my filing. The IRS accepted my taxes on the same day, which was surprising because it was a Saturday. The IRS processed my return smoothly and timely.

I have used TurboTax for years. Last year I did my joint return and 4 other members of my family's returns. I had purchased the disk and downloaded it to my computer. This year I have a different computer which does not have a disk drive to load the software so I purchased the software online as a download TurboTax Deluxe 2016 and State 2016 and paid $76.48 for the downloads. I have now discovered that there is no software on my computer nor is there any downloaded TurboTax program on my computer. I did my daughter's return no problems. Attempted to "open a new return" and there was no way to do it so I called TurboTax. I was told that only one return federal and one state was available for what I purchased and that I would have to purchase the same product for each family member!!! I will never purchase from Intuit again.

Last year the online TurboTax software for small business forced me to file a state form in FL where there is no state income tax. I called and complained 3 times (continued into this year) and all they state is that I was refunded for the charge but I never received the refund and they can't give me a date when the transaction took place. I wonder if anyone else has had this issue?

This year I try to use TurboTax to file an exclusion on my 1099C. As I start going through the steps on filing the 1099C, it prompted me to opt for the Deluxe package as the only option I have to be able to complete my 1099C exclusion. It gave me the option to get help from a live CPA or tax expert on tax related issues. But there not an actual number I can call to reach customer service, I had to write out the questions and schedule a callback.

Figures entered showed up as different amounts in the summary of the return. Contact with support is very frustrating- the phone line is very poor and that is known by the call centre but nothing has improved in the 4 times I have had to call throughout a week. The screen share does not allow the agent to open any pages so you have to navigate for the agent. My issue was confirmed as their problem and one that might be resolved by an update soon, and one that apparently depends on CRA. I have spent 3 hours in total trying to get this problem resolved. In the first call I was using an iPad and it does not cope with the screen share. I had to also try two different browsers. A completely frustrating and time wasting experience. Unless TurboTax can resolve these issues for next year I will never use it again.

Turbo Tax MAC Premier CD-ROM - I paid $19.99 in addition to the initial software fee to e-file Illinois tax return. Illinois rejected return. I tried again to e-file the return to no avail. TurboTax will not refund the $19.99, Also, it is extremely difficult to get a Customer Service person as opposed to their voice recognition system. I was on the phone with Customer Service over a half hour but it did not help. Do not buy Turbo Tax. If you have bought it, do not pay the extra fee to e-file the Illinois return unless you like throwing your money away.

I've used TurboTax for 20 years. I've always been happy with them. I did get audited in 2011, but that had to do with my high medical expenses and NOT TurboTax. Last year I had the same problem but forgot about it. A $39.99 fee kept showing up at the end and I couldn't remove it. TurboTax charges $71 bucks just to file your taxes as is and then they throw in this erroneous fee IF you hit direct deposit. THEY DO NOT TELL YOU THIS PRIOR TO HITTING DIRECT DEPOSIT. It just 'shows up' at the end and they hope you don't notice. Then, it takes hours to go back and try to figure out how to remove the damn charge. It can only be removed by selecting a check or credit card option.

So I am in agreement with all of the angry customers. I used Turbotax last year and it was a breeze. I mean well detailed and most importantly it was FREE! However, this year was completely different. I was literally robbed of a little over $71.00. I noticed that if I wanted my information to be transferred from last year that would force me to upgrade, so I opted to enter everything in from scratch. Okay moving on, I breeze through the program and when I get close to the end it suggests that I upgrade to Deluxe and I declined. By the time I got to the end it then FORCES me to choose the deluxe option, stating that I had a Schedule B interest form that caused the upgrade. So in disbelief, I then delete and clear all of the information and start all over again, thinking I did something wrong. That's when frustration kicked in!

When I tried to purchase TurboTax from their site (online. Logged into a legitimate account at their site) I get rejected saying I don't have an email address entered. Then they send me an email. Bought it on Amazon instead. Should have known then. When I went to file my state return, had to pay $19.99. Tried to pay it but had the exact same issue. Once I spent half an hour finding how to get a person on the phone, she didn't have a clue what to do. Made me verify every bit of info on my account, then couldn't remember why I called. Told her I needed to purchase the state filing, had a serial number for the order, everything but she couldn't complete the sale. Didn't know how. Now I'm having to snail mail my state returns cause the software I paid $54.99 for can't do it!! DON'T BUY TURBO TAX IF YOU WANT TO FILE STATE RETURNS!

When I completed my taxes for the 2015 TurboTax did not pick up a major error in entering wages and salary which is entered in numerous places... Now I owe the IRS 1500.00!!!! I called them numerous times and they said they couldn't help me with this issue or pay the interest on the money I owed. I will never use this service again.

After receipt for services was emailed I found that there were additional charges that I was unaware were being billed for. The online system would not cancel the payment despite my return not being complete. The company's FAQ page states that once payment has been received it cannot be refunded due to the process being like that of "dropping it in the mailbox" and once done, cannot be reversed.

Turbo tax will not take my existing user or password, it wishes to send me a confirmation to an email I no longer have. After an hour on phone not giving whoever may have been on other end personal info they told me to submit a change of email form. I did, however when I scanned my driver's license, I covered everything except information turbo tax would have such as my name and address, they will not process change of email because my picture was covered!!! I am sorry but there is no way they know me from Adam and the picture is private property as it appears on several credit cards, as well as ID for secure work site, and concealed weapons permit. Why do they feel they need this--are they hooked up to facial recognition? My ss number does not appear on license, but then again my t number does not appear on my tax return. I just don't get it.

Turbo Tax (TT) online stated $34.99 to file federal income tax (FIT). I thought that was reasonable and started and completed process for preparing, but not filing, FIT. Then a screen said file state for $36.99. I thought "Well for only $2 more I can do state, that will probably be ok." Nowhere did it say "For an ADDITIONAL $36.99, you can file state taxes." Went through the prep process and then found out it would be $74.14 to file both. Decided I only wanted to file FIT, not state. Got to a screen w/ 3 steps on it. Step 1 is credit card info. Step 2 is how you want to pay taxes. Step 3 says "Choose which returns to file." You can't get to Step 3 without going through Steps 1 & 2. I thought that at Step 3 I really would be allowed to choose which returns I wanted to file. But no! You can only choose when to file (now or later). I had tried to go back from several previous screens to delete state return but that was never an option.

I have used TurboTax for 10 years and this year they worked it out that I don't get my refund when the IRS sent it out. I am poor and can not handle this, every other year I get it no problem, now they are saying it's not their fault. I told them to take it out of my refund, now no one knows where my refund is. Their price went up, I have never been able to fill free, and they lost my refund. The IRS says they sent it to my bank, TurboTax says they use a third party, they do not have my taxes, and my bank does not, so when does this stop. The IRS should be the only ones to hold my taxes.

They charged me $34.99 extra to have my fees taken out of my refund??? It was never mentioned and it only ever mentions the $71.98 that it was going to take out! I am so upset about this!! DO NOT USE TURBOTAX. I have always heard of hidden fees, but now I know first hand!!

I have never been so mad about taxes being on hold! I decided to pay for the TurboTax Deluxe and never again will I be using that program again!!! The IRS had sent my refund, I was suppose to get 5,289$ but IRS isn't the one that sent my refund! It was direct deposited as (tax products SBTPG LLC) in the amount of 861$ instead of my actual refund!! I looked them up and there's been so many consumer complaints! It's also hard to even be in contact with a live person. Why haven't these people been shut down?

This year like many in the past I did my taxes with TurboTax. I was charged fees by TurboTax this year and after the long wait with this tax season, I found out this morning that my money was sent to Santa Barbara Tax Products Group where the fees were taken out. TurboTax never disclosed that my refund would be sent to a 3rd party for further processing. Once I got the information needed to check on the status of my refund I was informed to go to www.sbtpg.com.

I did my taxes this year via TurboTax. I had done it via TurboTax last two years with no problem. I now regret selecting the option to pay TurboTax deduction from my refund. This triggers what very, very likely is a scam between Turbotax and Santa Barbara Tax Products Group (sbtpg). My tax returns were sent by IRS on Feb 15 to my Bank of America account. But because I used the deduction option to pay for the refund, it passes through sbtpg which has my hard earned refund and is holding it. I am unable to reach anyone at sbtpg and Turbotax representatives who know about the scam says it is out of their hands. So I am stuck.

This program is neither user-friendly or customer service oriented. Beware of any online site that will not provide a phone number to handle complaints questions or any other service offered. Last year's program neither offered information required or form 39R as the result it cost me 489.00 and I purchased everything down to defend tax audit. What a joke. I have been transferred so many times it's scary only to pass the buck on the same departments I have already talked too!

I purchased Turbo Tax Premier online. I paid for the product by MasterCard and it continued to ask me to pay the amount again and would not let me file online. Also had multiple issues with it redirecting me to a page that wanted me to send emails to my friends to refer the Turbo Tax product. I spent 2 hours on hold with customer service. While waiting for an answer and support, I was able to file two tax returns using Simple Tax for free. Will never use this product again.

I cannot print my taxes without paying an extra 19.99 for a program that will print the forms and put my taxes on the cloud. What kind of rip-off is this? I don't put my tax information on the cloud! I don't appreciate TurboTax holding my tax forms hostage until they receive an additional fee. I will NEVER USE TURBO TAX AGAIN! YES I AM YELLING!!!

Unfair billing practices. In prior years TurboTax made it very clear what you were being charged for; you were given the option to delete your State information so that you wouldn't have to pay for this service if you didn't want it. This year TurboTax was not clear on what I was paying for and charged me for State filing, and then wouldn't give me a refund.

My tax refund should be more due to your crappy software. I'm not happy with TurboTax. I filed my 2017 taxes and I'm getting only a 162.00 refund back from turbotax when H&R Block said I should be receiving 679.00 back. That includes the income credit because I have children. I have never been screwed over in my taxes before but you done it this time. People don't file with turbo tax. You won't get back what you filed. Never again.

This program makes filing federal and state tax returns a complete breeze. Grant it, one needs all of their paperwork in hand and the intellect to read and write English. If one correctly types in all of their information through the very intuitive guidance of the TurboTax program, the filing process is efficient and seamless. One does not need to be tax savvy and that's the true beauty of TurboTax! This program double checks and triple checks your responses throughout the input process to ensure the utmost accuracy and successful submission. The cost of filing through TurboTax is a complete bargain versus a professional tax preparer or even the pop-up kiosks at the mall. I have filed through TurboTax multiple years and each filing was a pleasant experience.

I have been ripped off for the last time with these liars and scam artist from Turbo Tax DONE! They ripped me off in 2014. Told me I would have a free preparation of my state taxes since they mistakenly charged me for filing a return I did not file. And BAM charged me again, and the taxes were rejected! I got a million excuses to their incompetence, DO NOT USE THEM. RUN, RUN, RUN! NOT WORTH THE LIES AND STEALING YOUR MONEY.

My total came up to be 126.00. I got the deluxe plan I believe. I chose the option to have my $50 deducted out from my refund. Since I heard reviews saying DO NOT give them your card info. So I chose that. NOW TELL ME WHY!? I have to pay 34.99 JUST TO pay my $50 something dollar? Also I chose to get my Fed and state together SINCE they did not have an option to even change to say yes or no. ALL it says is they are going to DELETE your state if you don't choose this feature. Well why didn't they STATED that from the beginning? Wasted my time doing my state. Of course I chose it. Now paying 126 all in fees and all I'm getting back is 10XX.XX-126.00. >:(

I have used TurboTax for a few years now and every year it seems to get worse with the up selling. I opted for the deluxe tax package and twice was asked to upgrade to the premier. I clicked no both times only to find that I actually paid for it at the end. At the checkout there is no itemized cart or even a total amount to know what you're even buying. I also had a promo code for $15 dollars off and I didn't see where to enter such thing. Very frustrating! I will not be using TurboTax anymore.

File state and federal income taxes for free? What a deal I thought. Even though the site kept asking me to upgrade to the "Deluxe" version, I pressed on, until it came to a point where it forced me to "upgrade." 35 bucks, I thought, fine, just let me be done. Then I got to the checkout screen, and it's $35 for both state AND federal. What a scam! Between this and the incredibly patronizing tone that they ask questions in, I CANNOT recommend TurboTax to anyone. I'd rather paper file than deal with this nonsense.

Be careful when buying Turbo Tax 2016 or any year in the future for that matter. Actually TurboTax does a decent job on tax prep, but they are deceptive in their package design. In particular the Deluxe package has two versions. Both packages look the same but one includes the State and the other version does not. Both packages look so much alike in color and description that their corporate officers must have been hoping you won't notice and buy the version without the State for a promotional rate like I did. Yes I fell for it. I called them but naturally they play dumb.

The payment summary page just before paying is tricky. The payment confirmation page would make you believe you will be paying 34.99 but I was charged 71.98. H&R Block actually warned about this cheating or tricky fine printed message of TurboTax. Beware, just before charging your card, they do not clearly show the total amount that would be charged.

I have been using TurboTax when people didn't even knew it existed. It continuous check over your statement and requires tax forms you don't even have. Oh and the live chat doesn't exist. The best are the hidden charges, especially if you want direct deposit. An additional $34.00 plus. Free filing for Federal around $39.00, same for State filing. Then an additional $34 for processing your deposit. Will never use TurboTax again, ever!!!

Using iPhone to log in to TurboTax as I have been inputting tax info for last few days and today getting login error. Click to get 6 digit code to reset password, text message receives code. When clicking back into the TurboTax app the landing page is now the login page. You can click forgot password & see for a second the enter security code page but immediately goes to the send email or text again. There is no way to enter the 6 digit code, that only appears when you click for another code. If I had an alternate iPad I could get the code from there but not the case. So I'm shut out until I can get on a laptop and the phone.

I will no longer be using or trusting this software. I have been a happy customer since 2009, but I have found flaws in the software and realized that they were not asking the right questions to make sure my form was filled out. I have spent hours going through the IRS.gov site and found that what TurboTax was telling me was not correct. I have manually removed my Lifetime Learning Credit but it still shows up on the return they want to send to the IRS. The customer service was friendly, but their supervisor would not allow her to transfer me to tech support. I am not done with this battle but I am extremely unhappy with their ability to be of assistance. And I just don't trust their easy to use format to ask the right questions.