Intuit TurboTax Reviews

Someone hacked into my account and stole my information from my 2017 tax return. I never received an email stating that my account had been used. In addition, the person/people who filed in my name completed the tax return on 2/10, yet I received an email from TurboTax on 2/14 warning me to use the same account I used the previous year to file taxes. TurboTax does not seem to be worried about their consumer's personal information. I am disappointed that TurboTax emailed me four days after the fraudulent return had been accepted by the IRS. If I had received the email the day of, I could have stopped this in time.

I am a first time user and imported my investment data from my provider. I was prepared to fill out Form 1116 to enter Foreign dividends and withholding taxes by country. I listed 4 countries, but the system entered a loop and would only allow 3. On Feb 20 I called the help line and posted my issue and received no response. Later I called the help line and waited 90 minutes for a tech person who tried to log onto my screen but failed. He was unable to help and "escalated" it. 20 minutes later the "escalated" responder was able to view my screen and tried to resolve the issue. After a long time and noting the loop we were in simply dropped my call without warning me. A recording at approximately 5:30pm informed me TurboTax would call back. By 10pm no call. This morning I saw a message that TurboTax had called at 10:49pm after I had gone to sleep and basically said to try again. This is not the TurboTax experience I had bargained for.

While filing my federal and state income taxes this year, I kept looking out for the “pay with your federal return” option to not pay their hidden $30 fee. The option to pay now never appeared on any page, so I kept going to the next step waiting and looking for it. The submission then went through, so I tried to contact them. First it told me to enter my problem, then call and reference a code so the employee would have easy access to my information and issue. Of course, that just ended up being a time wasting, unhelpful automated message. I tried their website again and was eventually able to have someone call me. She was rude, unhelpful, unknowledgeable; and told me it’s too late, they have my money, and they would not do anything for me. She did not explain any of the reasons or policies why. When I asked why it was too late since I had just submitted and that I was specifically looking for that hidden fee on every page, she got attitude. I will never be using TurboTax again, they cheat you out of money and rub it in your face.

I completed the tax return with relative ease and no problems until the end when I wanted to e-file which is supposed to be free for federal return. It asked me if I wanted to add Audit Defense for $44.99. I declined it. But then it gave me the option of deducting $44.99 from either my credit card or my refund. In other words, it was going to charge me even though I didn't click on anything that said I wanted it. I could find no way to opt out. The information in the "Help Center" didn't apply to my program. I could not find a phone # to call anyone. So I decided to mail the returns, but still, they should have fixed this error and not required me to purchase a $44.90 product I didn't need and didn't want, in order to get "free" e-filing. I purchased the online version program on the Turbotax website. Maybe the CD would not have had this problem. But too late now.

My daughter filed her taxes with them and immediately got a "rejected" from the IRS. When logging back in expecting to be walked through it, they suggested she print and mail her returns after nothing on the website actually showed her how to fix it. The nerve of them trying to charge her $80 just to print the documents!!! NOTHING BUT A SCAM AND A FRAUD!!! I will be looking into this with legal help!

I have used TurboTax several times and this year, it was SO disappointing to see that there was some kind of scam going on. Stop using the word "FREE"!! By no means was anything about it free. You start off thinking you are filing the normal "simple" form and by the end, your taxes are held hostage for steep amounts of money. In the end, I wound up paying $80.00. Would have been an additional $44.00 if I needed my money immediately. Good program, why ruin it by being greedy!!

I have used TurboTax for many years and I am mostly very satisfied with the product. This tax year 2018 TT did not prompt me to enter several forms or ask me about certain situations which apply to me and which I have filed in previous years' returns. TT should not rely on my memory to enter these data in my return. It concerns me that perhaps there are other situations that TT and I have missed. I am also very frustrated that I can't find anywhere on the TT website to make this comment or leave this review directly to the company.

I always use TurboTax, until now. I was filing my taxes with them and paid the efile fee of 79.98. Yet it kept saying error, so after a lot of frustration I called and sat on the phone for 2.5 hours trying to troubleshoot why it wouldn't let me file. Long story short, no resolve, filed a claim thru my bank and still nothing. Another 45 min call to TurboTax to tell me the online isn't refundable. Seriously I just paid for a service I didn't receive.... So upsetting. Will never use them again. I got the same refund through H&R Block, and it was cheaper to file and I got my refund in a week. TurboTax you thief, stop stealing from people who trusted you! Ugh.

I have used the free edition TurboTax for the past 8 years. This year after nearly completing my return they gave me no option but to upgrade to deluxe for 39.99. The only difference in my taxes was that this year I had to provide outside insurance for my child because my employer no longer offered insurance for dependent children. When I viewed my receipt in my email I see TurboTax charged my card 79.98 instead of the 39.99 I thought I was being charged. It seems if you are required to upgrade to deluxe you must then pay an additional 39.99 for your state tax prep.

As a 24 year old, I've never filed outside of TurboTax, so maybe I don't know what I'm missing (upfront disclaimer). But I've been using TT for about 5 years now and I've never had an issue - you get what you pay for IMO. It's easy, I can sip a glass of wine, punch in a few numbers, click, click and I'm done. My refunds are always pretty legit and I opt for the premium package that comes with an audit representative so if ** goes down months from now I know an actual non-bot human being has me covered. A lot of people complain about the service, but I think if you only have a few means of income, full time worker, standard 401k and health insurance, TT is best. Once your taxes start getting complicated, ie investments, Medicare, pensions, retirement -- I'd say go to H&R Block. But for the Young Professional, you can't beat it. BTW, this is for the online portal, not the software download (because WHY).

I purchased TurboTax NJ business corp download 2 weeks ago. After "downloading" I couldn't see any forms. I called customer support and after an hour of troubleshooting, I was told the forms would not be available until Feb 15th. Come Feb 15th, I tried again, no luck. Called customer support and another 45 mins of troubleshooting, I was told to give it 24-48hours. Today is Feb 18 and still no luck, I called customer support and after over 1 hr of trial and error and guesswork with supervisor, I was told to give it till end of the week. I have never had this much run-around from any business. I have NO respect for this company and don't plan to use them again and I will make sure to warn anyone I know. No respect for your customers and such a time waster. I'm so disgusted by the level of unprofessionalism that exists in such a big, well-known company.

Glitch in TurboTax software. When I filed my Federal taxes I made sure not to claim my child as a dependent because his mother and I switch every other year since we are not together. Somehow through the TurboTax app I still claim him through earned income credit, which I didn't know was possible.

Extremely Frustrating. TurboTax refuses to allow connection with technical support staff even though they have a serious software problem restricting electronic filing. IRS rejection is met with inaccurate resolution, conflicting IRS/TT requirements, and inability to identify a correction scenario applicable to the software in use by the customer. In my opinion, contact with Intuit executive management is justified and warranted.

I used TurboTax for three years until I noticed that they were making some serious mistakes and were unable to resolve them. Specifically, I receive a federal pension that is not taxable in Massachusetts yet they were automatically adding it to my state tax income. I called them on it and they were unable to rectify the problem. As I pursued efforts to get refunded my fees, they merely stopped responding to me. I embedded two years of returns, manually correcting their efforts and received over $2000 in refunds. I was most upset by their cavalier and dismissive attitude on the phone, and refusal to respond to me. I never received my "guaranteed" refund for dissatisfaction. So beware. There were numerous other errors but none so significant as that which I just mentioned.

I've used TurboTax for about the past 8-9 years. It was always pretty easy to use. This year seemed to have a bit of kinks and the "free" filing ended up costing almost $120. This fee was added at the VERY end, after hours of input and opting out of the Deluxe version multiple times. On top of that, $40 of it was to have the fees paid with my tax returns. I could've sworn they got into legal trouble with this last year. I've never used another company, but I definitely will next tax season.

I am unable to file my 2018 Federal Tax return due to the system requiring me to file form 2210 which addresses tax penalties. I am getting a refund so the form should not be file. At the suggestion of TurboTax help I tried to delete the form and it would not let me. I have spent a lot of time trying to fix the problem and despite being on the phone with the help people and many efforts at trying to resolve the problem, nothing has worked. I will never us TurboTax again and recommend to readers not to use it.

This year was the first time I did it by myself online. They made everything easy and simple. 123 stuff wow. Will always use them. There is really no reason to go anywhere else and if something isn’t right they help. ❤️❤️

I wasted all day today with a very incompetent, untrained, and uncaring team from TurboTax. I spoke to 3 reps. The first one couldn’t understand basic tax concepts and after speaking with her for an eternity, decided I should be forwarded to a tax advisor. I explained that I did NOT have a tax problem, I have a software problem. She transferred me anyway and recording said it would be in excess of an hour to talk to someone. I hung up. Second rep thought it was hilarious that the software said I owed the IRS 5.5 million dollars. After talking to him again for an eternity, I up on him.

After purchasing the software from the store and loading it on my computer, some of the screens did not line up. So, I had to move the page around my screen to hit continue or next on the page. Then, I had to pay a fee before it would let me print my return. When I called customer service, the representative was unprofessional and disinterested in helping me. In a rush to get me off of the phone, she told me to hit the shift enter key. A screen sharing app popped up. As I hear her walking around in the room that echoed her footsteps, she claimed that she couldn't see the screen. Therefore, I told her never mind. I called a second time in hopes of getting another more competent representative. Unfortunately, I was greeted by the answering service which stated that there was a 2 hour hold. Fortunately, I was able to troubleshoot the software on my own.

2018 software is NOT up to date, lists lines on 1040 that do NOT exist e.g. line 16b!!! Buy at your own risk. Switching to new software, tried to call. On hold 2 hours plus tells you all the problems that they are having this year. Too bad. Used to be a good company, now -10.

I purchased TurboTax 2018. It loaded perfectly but then it came time to use it, ??? I was to the point in my return (Deductions and credits) to enter property taxes paid. The program didn't accept any input. Called TurboTax tech support, (2/11/2019) they told me the final addition will release 2/15/2019. On 2/15/2109 I opened TurboTax. Was informed update available. I accepted the 2 minute update. The program failed at the exact same point as before. I called tech support again. This time I did more research and found the program did NOT contain a Schedule A. Told tech support and they said I should update later the day. I did update. Result, still fails to allow me to enter property tax deduction. Tried again today, update accepted, program still fails. Tech support has NO idea when or if there is a fix.

I have used TT for years but this will definitely be the last. The more they scream free the higher the price goes. Then not only do they only force some to pay, the more you pay the slower they move. I will no longer use TT.

As a 19 year old filing my taxes for the first time, TurboTax is 100% a complete scam. After spending hours for "free filing", they whip out their fees at the end. Having to pay $90 just to file my taxes is absolutely absurd. Most people who do use this piece of junk probably either have only one source of income or after spending hours entering data, they feel they have no choice but to succumb to the hidden fees. Total scam and I wish there was a way for me to put this review on their personal site.

I add my voice to those who ended up being forced to pay $80.00 for a "free filing" by TurboTax...or risk the loss of hours of inputs. It's a nickel-and-dime scam that never stops! Next year I am back to H&R Block.

BEWARE. THE TURBOTAX EFILE OPTION TO HAVE THE TURBOTAX PROCESSING FEE DEDUCTED FROM YOUR REFUND. They snuck in an extra 45 dollar deduction for 3rd party "processing." If this amount showed up on their website, it was well hidden.

This was the 3rd time my spouse & I filed with TurboTax, and the last 2 years were not that bad. Normally, I submit the taxes on my own, but since my spouse is in the military, and wanted to add other items regarding their service, I did the first portion of adding the information, & they did their additional edits. Alone I had one error I could not fix, & the information was not being added correctly, meanwhile, with my husband's edit it created a few more errors that we could not figure out how to edit. Unfortunately, these edits did not accumulate until after my spouse paid $74.98 in fees to find out it was best for us to go with another service agent. I spent 1 hr 15 mins on the phone to get my refund processed. The woman on the phone was kind, but the overall TurboTax service is the worst I've seen in my 3 years of service with them. Will be using a different tax service agent from now on.

I saw an ad for free use of TurboTax, easy to use. I filed my 2017 return and had talked with a TurboTax representative at length, filling out the form took many hours. I also received inappropriate information with the TurboTax link, filing an 8885 Form for my health insurance I had paid during this year. A line appeared on the TurboTax link as to whether I needed to fill out this form or not. The link contact was ambiguous and not helpful. Returning to the form, it stated my form was complete and ready to file. Months later, I received an IRS audit concerning this 8885 form and I provided the information requested. As a result, the IRS denied my tax refund of approximately $1,200 dollars, as it was inappropriate for my filing 8885. My complaint is the ambiguous nature of the filing program lead me to losing my 2017 tax refund. I will never use the TurboTax filing system again.

One of the deductions I was eligible for wasn't available unless you upgraded to the Deluxe software for $39.99. I decided to do this, but then was charged over $70 rather than $39.99. Absolutely ridiculous.

TurboTax has messed up my refund. Can't clearly follow instructions because it's always adding money to the fees. Started at $59 then went to $99 then went to $139. Then I had a question and it wanted to add more charges for asking. So I opted out and it auto sent my return before I could see if I could figure out what I needed to correct. Never again with TurboTax.

I had a problem with my tax refunds and it said I needed to upgrade to send them. I wanted to contact them over the phone to fix it since I don’t want to pay the ridiculous 40 dollars. But the automated machine kept bringing me in circles. Got irritated. Then when I finally got past it and could reach a REAL person, the message told me I needed to upgrade to the 40 dollar version to speak to a REAL person. I’m completely unsatisfied and irritated. I just wanted real help. To fix it. Not get FORCED into paying them money. Overall don’t want to use TurboTax anymore. Unfair and terrible support service for people who can’t afford it. Sorry but 40 is a lot to some people...

I was on the phone with TurboTax for over an hour explaining that they had a problem. (Medicare payments are not transferring to Wisconsin Return). They said they had to be "reentered"...??? WHAT??? I am certain 95% of taxpayers assume that they would transfer! I tried the same thing in TaxSlayer and they transferred seamlessly. Since these premiums are deductible in Wisconsin, they are robbing many seniors of $$$ who blindly trust the software and do not know enough to ask the right questions. That is why I originally bought TurboTax, but now I realize I need to do more work in checking and studying IRS rules - I might as well do it on paper. What a joke of a company...

I will absolutely NEVER use TurboTax to file my taxes EVER again. I have used TurboTax in previous years and was able to opt for the free version. This year the system practically tricked me into agreeing into all of these additional fees. By the time I was ready to close out the return there was $100+ in TurboTax fees deducted from my return...with no way to go back and take these fees away. I am absolutely disgusted in the unethical experience I just had trying to file my taxes with TurboTax. I will ensure that nobody I know uses this service for their 2018 taxes. This was an absolute robbery.

TurboTax hidden fees. TurboTax say they are free, but they get you at the end when you are about to file, they won't let you file until you pay at least 80-100 bucks!!! I will not be filing my taxes with them again! Ripoffs!

They were able to sneak in a 39.99 fee for processing your refund when you elect to have them to transfer your return to you. It was the exact price of the TurboTax deluxe and that's what I thought what I was being charged. Nope, it's on top of anything you purchased from TurboTax. I've used TurboTax for 10 years and never had to pay for having anything to do with having my returned deposited in my bank account. Never using TurboTax again.

I wanted to share my experience with TurboTax Self Employed. I had a terrible experience with HR Block, so I wanted to do my own tax this year and understand it better. I opted to get Self Employed TurboTax to get help from tax expert (since this is the first year I am using it). It's cheaper than HR Block, tax consultant is friendlier and way more knowledgeable! Plus everything went fast, I have a better understanding of my taxes now, compared to HR Block consultant who doesn't seem to like answering my questions. If you're like me married filing jointly, with full-time W4 income + part time Independent Contractor best way is to understand your tax more get TurboTax. Next year I will definitely use them again, did our taxes Feb 5, received our refund Feb 14! Way faster, didn't have a problem.

They advertise as being free but once you've gotten all tax information filled out they still make you upgrade even when you don't need to. I woe the ** it's so why try to make me pay? If you said it was free, then why isn't it free. It's all ** to get people to complete their tax returns. In the end...you'll still have to pay in order to file.

After 20 or so years of using this company I am now leaving. They charged me an autorenew which was okay as I had done this previous. I signed in and it made a new account and charged me again. You would think that is not a big deal! Call or email and get a refund for one of the charges. You can't communicate at all with them it's just a robo email and a phone number that never picks up. It's crazy! They have lost it!

This is the first year they are charging 39.99 for the free state download you get with the paid program. This isn't the electronic filing fee. Sounds like false advertising and maybe fraud. Last time they see my money.

I thought I'd use the software online this year and decided to use TurboTax 'Free'. My taxes are fairly simple other than having a part-time job officiating hockey. Before I was done I was soaked for three different 'upgrades' I needed to complete my 'free' return. H&R Block will get my business next year, I hope that one-time soak was worth it Intuit!

I started filing process of 2018 taxes with TurboTax believing their claim that I have to pay zero for filling my taxes with them. Even when I started the process the software recommended their basic filing system because the ease of my taxes but after spending about an hour filling the forms at the end I got a paywall. I filed my taxes, the same return amount and all the forms that Turbotax offered with H&R Block without spending a single dime. This is a complete fraud which they're using to lure people to their system, collect data and if they can take money from people that might not know that other easier and cheaper ways exist for filing taxes.

I was charged 3 different 39.99 fees for filing my taxes. Since I had one additional form (1099) I was automatically charged 39.99 for Federal, 39.99 for state. I was then charged another 39.99 to have my refund direct deposited. When I called I was advised they have another company handle the deposit and that is why I was charged another 39.99. All said and done, I was charged $119.97 to file my taxes. I could have and should have gone to a live person for CHEAPER!!!

I will not be taken by a company that I’ve been filing with for years, only to be bullied into a $80 fee this year. This is a scam. After reading other reviews I see that so many people has been taken as well. Class Action suit soon!

I was slammed with a paywall before I could resume filing my taxes, so I went ahead and paid. BIG mistake. Just a few pages after payment, they require me to verify info from last year's return. In order to access these files, I had to PAY. After this, they start asking me to review forms I have never seen and which are broken, meaning I could not properly fill out the form (literally the text fields and selections were gray and could not be clicked on). Then at the very end right before transmitting the files, my return drops from $2,800 to $2,100. This is on top of them charging me TWICE for my federal return when I used the Back button. Guess what happened when I tried calling them to resolve the double charge? They asked me to PAY to speak to a representative. I am not using TurboTax ever again and STRONGLY recommend you avoid avoid AVOID.

Last year I used TurboTax without incident. This year I had one problem after another. First, I was not able to enter "other income" without boxing myself into a self-employment package. Two, when I first completed my form, I was notified that it would take me an additional 5 days before the taxes could be released. I went back to it the following weekend. Three major problems arose. One, I was charged a state filing fee even though I have to file a paper copy of my state taxes because TurboTax can't find my state attachments for some reason.

DO NOT GET THIS PREPAID CARD! My phone company overcharged my card and they have since then tried to refund my money back on my card and TurboTax prepaid card customer service said that they no longer refund money from merchants! What?? Excuse me! Oh no no no! So now I am out money because of this crap. And I asked for a reason and they couldn't give me one! So please don't get scammed! Do not get the card. It's a joke!

I use TurboTax for last 15 years. Mostly happy! This year, I am quite surprised that 2018 version is not meeting my expectations! For example, while you are preparing a return, if you added an item (deduction/income/IRA etc.), the TT will recompute the new tax value (owed or to be refunded). And if you removed the SAME item, you would expect the tax value will go back to the original value before adding the item. This does not happen in some cases. After entering my all deductions, TT decided that the standard deduction is best for me and gave me a tax value I would owe. Then out of curiosity, I tried the itemized deductions and TT gave a higher number. Fair enough. But, when so, I went back to standard deduction, the new tax value was not same as the original value. I may have to start from scratch again. :( I think their deduction calculating part is screwed up. I hope new releases will fix it. Bottom line: The product is not matured yet.

Free file IS NOT AN OPTION. They look into your private documents and then towards checkout charge you deluxe with no option for free. Go to H&R Block or just file for free with the IRS. Waste of time and money. Last time I do this with them.

I used TurboTax thru my credit union last year for the first time online and was charged $77. Get an email from TurboTax for this year and got all my paperwork in order and sat down and filled out everything. I am a senior on SS, with a pension, and IRA monthly withdrawal. Basic short form I am thinking and see charges for $39, $39 and then if I want to fill state it's another $39. I never did see a total but went ahead and clicked to do the state and have the refund come out of my refund. Got both back in less than 2 weeks in my checking and with a small discount from my CU it cost me $114.97 to use TurboTax and me do all the work. So it cost me about $38 more this year with the same paperwork?

They get your attention by saying free, then up price to $18.99 only. By the time it was finished charged $39.99 each for both state and federal then another $39.99 for direct deposit processing... I'll find the effort I filed with in 2017, never had such an experience filing my taxes. Total rip off!!!

I have always used TurboTax because they were free and it did always get me my maximum refund. But this year they forced me into buying more than I wanted. In order to complete my return this year, it required forms that they never previously charged for. They also state "Free State filing" but when I went to file for state, they again charged me for it claiming that in order to file with federal taxes, they had to charge. Yet when I tried to find a separate place to file state, it was nowhere to be found. And in previous years they never charged me to pay for it from my refund, but this year, they did. I would also like to add that the charge for that was buried in the fine print with almost no way to easily read it. I had to go back and search the entire page just to see it. I will never, EVER use TurboTax again.

I bought TurboTax (TT) 2018 Deluxe and installed on 2/4 on computer and input data into my return. On Sunday, 2/10 I went back to work on it and the program kept crashing. Won't go past the page where it asks for info to "keep me up to date on tax info". I deleted the TT 2018, restarted computer and reinstalled TT and still not working. Called tech support who spent 2 hours and 13 minutes on the phone and was useless. Had me do all the uninstall/reinstall steps I had already done myself. He also provided me an online version of TT claiming the CD might be corrupt. Then he suggested I disable antivirus. When I installed TT on 2/4 I did not disable antivirus and now I need to?! Anyway, did that and still no luck. His solution was I use their online version - don't think I want to put my personal data on their server when they can't even figure out how to fix a software bug!

Since I have a slightly more complicated form than most people (I am a freelance writer) I always have to pay to complete my State taxes, but my Federal has always been free. I have used TurboTax for the past 4 years. This year, I went through and filled in the forms and then was taken to the payment screen, I selected the one I always do. After submitting payment, my receipt showed that I had to pay $39.99 for Federal and an additional $39.99 for State. You cannot contact TurboTax directly to find out what the heck happened. I asked them to call me so I could find out why the change in price, still have not received a call back from them. I do not recommend TurboTax to anyone who does not have very simple taxes!! You will be paying much more than other companies charge for a more complex form.

TurboTax is using deceptive WORDING to hide a DOUBLE CHARGE of $39 so you get charged twice for the product... I used to file for free for the last 5 years. This year they would not file unless they received a 39.99 fee for "Deluxe." Little did I know... They purposely say "Don't worry we don't need to use your credit card to pay. We can deduct it from your refund."

I purchased the deluxe 2018 online version. It kept closing while I was entering information and then froze up... impossible to use. I then purchased the CD version and when I go to enter my expenses it clears it upon clicking the continue button and doesn't calculate the expenses. I have been using TurboTax for 10+ years and any version of 2018 is impossible to use. I requested a refund and Office Depot and Target won't give me a refund. I seriously am not confident that I would trust TurboTax at this point to calculate my taxes correctly if the software itself keeps having issues like this. TurboTax needs to refund my money for their unusable and inefficient product so I can go to a trustworthy tax software that works to prepare my taxes. Don't waste your time and money on this horrible 2018 Turbo Tax product.

I spent about 30 seconds actually entering information to file my taxes, and another 30 minutes being bounced around between superfluous pages. A (barely) hyperbolized example: *Marital status* "I'm single", *new page* *So you're single?* "Yes, single.", *New page* *Click continue to confirm you're single*, *New page* *Please enter your marital status*. And then they charged me $40 after I turned down that option about 69 times. I guess $40 is what they are charging these days for a good pounding.

Most of the issues I have read is simply a matter of reading what is purchased. The FREE version states specifically for simple returns, ie; W-2 1040! As far as downloads go, if you have issues they say to call, which I have, I cleared cookies from my browser and perfect! If you don't have access to last year's returns you have used the FREE Version which does not include access to prior years. And TurboTax doesn't add numbers in categories that are not based on the users entries. Just click review and look at your return. It is the responsibility of the user to check your return.

This seems to be a common complaint about this year's free file option with Turbotax. I used free file for my son's tax return last year so returned, assuming nothing major would have changed. I entered all of the information for the return, a fairly simple one with 1 W-2, 2 1099-Int forms, and a 1095-A. When I got to the IRA deduction I discovered he would have to pay $39.99 to file instead of $0 if he wanted the deduction. We are talking about someone earning $25,000 taking the standard deduction, the kind of person who should be able to file for free. Never again Turbotax. I am hoping there are other options out there for true free file.

I've used TurboTax for years. This year however, it is telling me that I overpaid on SS deductions, and to have my employer give me a refund and a new W-2. I overpay often, but never been told to have my employer refund me. Craziness.

I went to use the free filing and after filling everything out. When I went to E-file I was told that I couldn't use the free edition because there was a schedule 3 form that had to be included. They could however e-file it if I paid for the deluxe edition for $39.99. Then I would also have to pay $39.99 to e-file my state and if I wanted to pay for it from my return it would cost another $39.99. So what was suppose to be free was now going to cost me $119.97. I cancelled everything and closed out of TurboTax and went to H&R Block's website and filled out and e-filed everything INCLUDING the schedule 3 form for free. STAY AWAY FROM TURBOTAX.

I have been using TurboTax for 15 years and never had an issue filing until now. I signed up for basic and opted out twice of "Premium Services" but upon checkout they were charging me for this. And now it won't let me take it off because I am signed up to have their fee deducted from my refund. Bogus slamming and Turbotax just lost a long time customer FOREVER!

I, too, have used TurboTax for years now, and have even recommended this online tax prep to my friends and family. Well I am not sure what happened but this year I was not able to sign on using my old account information. This also resulted in my not being able to access my older tax statements. I guess that information is lost. The FREE FREE FREE advertised is a gimmick to lure new customers but has instead caused INTUIT to lose a lot of old customers as well as leave a bad taste in the mouths of their new customers. They should have saved all the money they wasted in advertising and put that money back into the company... But GREED has once again reared its ugly head and resulted in another..."good thing gone bad"! I copied and pasted another review because these were my complaints exactly: Was not free, ended up costing this retiree/widower $80!!!

They are using free as attractive ads but when filing state or certain forms, asking for charges not listed. DONT USE THEM!!! There are VITA sites that are really free throughout all zip codes. There is also Credit Karma tax software that is really free. Do not use TurboTax software

I have used TurboTax for years now, and have even recommended this online tax prep to my friends and family. Well I am not sure what happened but this year I was not able to sign on using my old account information. This also resulted in my not being able to access my older tax statements. I guess that information is lost. The FREE FREE FREE advertised is a gimmick to lure new customers but has instead caused INTUIT to lose a lot of old customers as well as leave a bad taste in the mouths of their new customers. They should have saved all the money they wasted in advertising and put that money back into the company... But GREED has once again reared its ugly head and resulted in another..."good thing gone bad"!

I'm on the latest Mac, got through all the info fine but signing in to pay for state (a major irritation in itself, state should be free!!). Now we are going in loops because it keeps forcing me to reset my password. BUGGY!!! The other option is to pay with my refund, which is double the rate. I wouldn't doubt that they've intentionally written this bug to make double the money since people will be so frustrated and throw their hands in the air acquiescing to monetary abuse. They need a good competition to boot them into serving their clients instead of making money!!!

For years I used TurboTax for tax returns. Intuit designed good products and although the government products at .Gov are now almost as good, I used TurboTax since my data was there from prior years. No more. Intuit added credit score offers at the very end of the process you can't even X out of. They are taking advantage their customers already spent time filling out a return and literally forcing them to make a separate financial decision distinct from tax filing, or, cancel. Most consumers will take their credit score giving Intuit permissions they should not give. I will use the .Gov site next year.

I've been using Turbotax sine the 1990's, when it was called ProSeries. I was very happy until several years ago when the CD version wouldn't install on my PC, even though all system requirements were met. After several years of using TaxAct I really wanted to return to Turbotax for the ease of clicking a number & seeing the calc's & supporting forms, good info & familiarity. Well, 2018 year installed fine & worked for about 4 weeks, then refused to update anymore. Received errors 5639, 5640 & 5641. I spent at least 5 hours following their website instructions to resolve these errors, all unsuccessful. Spent another 4 hours with a helpful tech rep who took me through the same things & more, all unsuccessful.

I used the free TurboTax and everything was free as it says. But I had it put in a prepaid card and it said I would receive my card in 7 to 19 businesses days. Well it is over the 10 days, I called to find out some info on it and was told by a recording that I had to pay $29.99 to talk to someone about it. So I had to order another card. Now it will take another 7 business days to get that. In the meantime my federal income tax refund is already on that card and I have NO WAY to find out where my card is!!!

ONLINE version is much better. CD version has problems. It is impossible to link previous year's online returns with CD version. This requires you to call support. Good luck with that. They now have an automated attendant that makes it very difficult to actually speak to someone. The questions are circuitous. Then it took over 3 days before the state return was available to print.

When the online software double and triple checks, then it's suppose to submit according to how the person prepared the taxes right? Well it thinks it's smarter than me and places values in boxes without my consent after I've already hit submit. i.e. those credits that I were not eligible for gets written into the tax form and it's no way for me to tell until I received a notification from the IRS. Intuit TurboTax screwed Up the big time, I've received the fees I paid as a refund. Now I will have to file an amended return because the software is doing something it's not suppose to be doing! (Opinion: Like putting in values personally requested by the IRS to make the customer wait longer for the tax refund?)

I have been seeing Turbo Tax site falsely advertise "free free free" to file returns both online and in television. The fact of the matter is, it's NOT FREE! Not only are they going to charge you for a simple ez form they are now charging for state return.

There is a miswording with the $39.99 charge for "new forms" and that we can paid in the spot or later and get deducted of our tax refund. In the next window stated again if you are OK with the $39.99 fee but it never explained that is a second charge and is not the same has the prior charge. So, TurboTax finished charging me $73 when it supposed to be $31.97.

I filed on Feb. 4, 2019 at 7:34 pm. I got email says it was transmitted but I’m pending for 91 hrs no help from anyone. It said the IRS would accept or reject in 24 to 48 hrs and I can’t get any info from TurboTax. My tax return is simple just a federal return. No state. Only one w-2 married, filing jointly, one kid.

I have used TurboTax for many years and have always paid state filing fee with credit year. My screen froze when I attempted to input credit card number this year so I opted to have fee deducted from my federal return. My federal refund had $59.98 deducted for state filing fee. That's outrageous. I was not warned. Will file on paper next year. Am not happy about being gouged!

TurboTax makes you double and triple check your entries -- except for their fees. Right before e-filing TurboTax offers to take their fees from your federal refund -- for an ADDITIONAL FEE of $39.99 -- (also the same exact cost of state filing to make it even more confusing). I did not realize there was a fee for this (my fault) -- BUT had TurboTax listed the fees I was going to have to pay BEFORE e-filing, I would have and would have changed how I paid the fees. Instead TurboTax e-files and then give you a confirmation with the fees you were charged. I called Intuit immediately -- nothing they can do they say -- that's a lie -- they could refund me the $39.99 and fix their program to state in caps that using the "pay from refund" option will cost an additional $39.99, and then listing all fees you are being charged before e-filing is done.

This was my first and last time using TurboTax. The software is okay but having used TurboTax I am experiencing a delay in getting my tax refund. It was scheduled for direct deposit to my bank yesterday, and nothing. In the past when I used other tax software I deposit was there the same day it was sent by the IRS. TurboTax claims it can take from 1 to 5 days for direct deposit after the IRS sends it. Trying to get support from Turbotax is a nightmare. Not worth the cost of the software. I'm going to have to try refiling with a known good Tax software.

I paid $40 and when I got to the mortgage interest deduction 1098 form it says the form was not ready at time of release and I need to do an update. When I try to update it says "The job cost transfer policy prevents the job from transferring." So I can't use the TurboTax program and I can't get ahold of a real person on the phone.

I got online with Intuit/TurboTax. Getting through everything was a breeze until the very last page. You continuously wants me to pay for the upgraded version which is not necessary. When I got down to review my information they had my phone number incorrect. I followed the steps to correct this back to the very beginning, and it just let me in a continuous circle round and round. I could never fix my phone number. I find it ridiculous that the service that’s going to prepare and Submit my taxes can’t get my phone number correct unless I upgrade of course to the $20 version. I think it’s just short of robbery. That’s all.

TurboTax stole my money and refused to provide a refund. I have been using them for six years and this year I could not claim my student loan tax without being forced to pay 39.99. Come to find out they also charged me an additional 39.99 for having the fee deducted from my return. I was on the phone with them for two hours after making my third call before I finally spoke with someone only to be told tough **. What a lousy company! By far the worst customer service I have ever dealt with in my life. Do not use this company. They will steal from you and then force you to wait on hold for several hours before telling you to go screw. This company should be charged with fraud.

Up until my 2018 tax filing via TurboTax, I was pleased with them. Used them about 6 years now. I just got off the phone with my credit card company. They have agreed to dispute my TurboTax $84.95 charge. Get this: My credit card company also noticed TurboTax set this $84.95 amount up as a recurring charge! My CC company has now blocked that! So, all their emails stating FREE filing, including State return: a lie! After inputting much info, suddenly I MUST upgrade to $39.95 Deluxe version due to a few weeks of Unemployment benefits. Then the free State filing is only available for $39.95.

I feel like I was forced to upgrade. At first I choose the 19.99 option, then kept seeing the option to upgrade to 34.99, so when I decided to go for that option it just added it onto the 19.99 so to file a basic tax form for a 298.00 federal refund I will only get 238.00 and have to pay 32.00 state tax. I think this is so wrong. Maybe I understood it wrong, but why would you upgrade and pay for 2 Services.

Part way through the process program stated Child care credit was not included in basic plan. Paid an extra $39.99 to upgrade to get the credit. I was then told I wasn’t eligible. No way to cancel upgraded edition. Then I was told it would be another 39.99 to file state too. 486 to do a simple tax return. Ripoff. Called customer service and they did nothing after 25 minutes on the phone with them.

I chose TurboTax because I received multiple emails promising it would be free to file my taxes through them. Well after about two hours of trying to figure out the website, it hit me with a $100 fee!!! I was charged $100 for using their FREE site and they took the money straight from my tax return. I am so dissatisfied with TurboTax. Needless to say I will NOT be utilizing TurboTax in 2020!!

This would have been my 6th year using TurboTax. When I got to my wife's and mine 401ks TurboTax tells me that in order to receive the retirement credit I must pay $39.99. Are you kidding me? And state is another charge on top of that. The free advertising is a lie. When I called customer service, the automated voice refused to let me talk to a person without upgrading my account for $19.99. And then it hung up on me. I will never use this company again.

My TurboTax refund amount was showing that I qualified for the Additional Child Tax Credit, however when I used the paper worksheet 8812, it shows that I do not. I was leery about submitting TurboTax's version of my refund amount for fear of being penalized and accused of purposely trying to get a bigger refund than I was qualified to receive.

Been using TurboTax for 5 years now and have never had to pay. This year I was told I would need to upgrade to the deluxe edition because I had a 401k, which I have had for 15 years now. Not sure why this year I had to pay but not only the upgrade to the deluxe edition for $39.95 but also pay to file state and that was an additional $40.00. In total when I went to file and pay I was being charged $118.95. I went to H&R Block's website and filed the same W2 and was only charged $14.95 and state filing was free. I will never use TurboTax again which is definitely not free, free, free!!!

I e-filed my return on 01/04/2019 then received the notice from TurboTax that they had transmitted it and would send me notice when the IRS had accepted it. 10 days later I received a text from TurboTax stating that the IRS had accepted my return and would see it in my account no later than 02/04/2019. I was curious how the process would work since the government shutdown was in effect and the IRS workers were furloughed. When the shutdown ended on 01/25/2019 I assumed everything was on schedule so on the 01/30/2019 I checked my TurboTax account. I was disappointed to find out that Turbotax had changed the transmittal date of my return to 01/28/2019 and restarted the whole visual timeline process.

I was charged more than I originally thought just like the other reviews and end up paying $100. I've been using them for years and never paid this much to do my taxes. I will not use them ever again and truly disappointed.

Had issues with payment vouchers. Contacted customer support After several conversations and several hours I never did get an answer. The technical assistance was nonexistent. The people were clueless. They were supposed to get answers and send emails. Neither happened. They told me that they would provide information so I could manually do it myself. What did I pay for? Will not use it again. Useless service. No follow up. Still no answer.

I have a S Corp. I got TurboTax business edition to file my taxes. Going all the way back to 2015 I am being fined $700 per year because my company didn't file the employee W2 and W3 with the Social Security Administration. Nowhere in the program did it prompt or let me know that these forms were required to be filed. It didn't mention anything about a W3. TurboTax ended up costing me more than a tax professional would have.

I've used TurboTax with great success for at least six years. However, this year I opted otherwise. Why? I am a lower income taxpayer with wages, Social Security benefits, and some IRA/401(K) distributions as well. I take NO deductions, save for a straightforward one for interest paid on a student loan. Because of this deduction, TurboTax now "bumps" my filing into the "Deluxe," or $39.99 category, rather than the "Free" Category.

Was very surprised to find out that despite charging 39.99 for federal and then again for state this program didn’t have the capability of computing the new mortgage interest limitations. You have to do the math yourself and go back to irs.gov to complete worksheets esp if you have more than one mortgage. They also ask more questions (like principal as of 12/18) when they don’t utilize that information to do the calculations. I spent a significant amount of time on this and was curious what other sites do. Went to H&R Block who figured this calculation in seconds and didn’t require principal balance at the end of that tax year. What a waste of time.

I went to file my taxes this year only to find out my return was rejected last year, I filed with TurboTax and was not contacted. It did not get processed. Now I have a year's worth of penalties because apparently I owed as well. I haven't a clue how. I can file this year because I don't have an AIG or pin from last year.

I used TurboTax with great experiences the last 2 years. I feel scammed this year. I used the free edition and because I had a $40 credit that was Ok last year, this year was told I had to Upgrade to Deluxe $39 to claim the credit. I tried to go back and answer NO but the software would NOT change my answer. I thought. "Well at least that evens out," but at the end I was charged $39.99 for Federal, $39.99 for State and a $39.99 fee. I was force to pay $120 to claim a $40 credit. It was confusing just how and what was going on but I trusted TurboTax was honest. Not until after I agreed and looked back did I realize they were dishonest in pricing. I will NEVER use TurboTax again! BEWARE!

I agreed to pay the 39.99 for filing my taxes with TurboTax and put in all my credit card information and when I got to the confirmation page it said I was actually charged 79.99. There was NO INDICATION that I was going to pay that, it said 39.99 and that's what I agreed to pay. I spoke with a manager and all they repeatedly said was that they cannot do any refunds. DO NOT FILE WITH TURBOTAX. They are deceitful and misleading and will charge you fees that aren't even listed on your billing page until AFTER YOU PAY. Get your taxes done locally or somewhere else.

I became self-employed this year and was seemingly pleasantly surprised that I wouldn't have to pay for their $40 service as a result; their website assured me of this throughout the entire process. When time finally came to finalize my return, they pulled a bait-and-switch and required I upgrade to "deluxe": a useless expense that didn't even include my student loan interest form that was said to be included with the paid program. Upon filing my return, Turbotax's inbuilt ratings system froze. Upon refreshing the page it had completely vanished. How am I not at all surprised they'd be unwilling to have a customer who was tricked into paying last-minute review their service? I will not be using this service again. I don't mind paying fees for filing my taxes, I do mind being blatantly lied to the entire process before being told I'm required to fork over $40 of my tax return along with an unnamed $40 fee (totaling $80 of my return lost to Intuit-Turbo Tax).

I've been using TurboTax for 7 years, in fact, their service advised me upon log in. Lol. Anyway, my return is pretty basic minus the student loan interest. I was still forced to pay $39.99 to use. In previous years, I was able to print my return for free and submit by mail if I didn't want to file electronically (which I did the last tax year 2017). NO MORE, have to pay first before I can do that. Tried to print the previous year, NOPE "gotta pay." What the hell is this crap??!! I consider myself a pretty loyal customer, however no more.

I used the free edition of TurboTax when doing my tax returns for four years. Previously, everything went well, no problems. This year several things happened. First, I had to confirm my email repeatedly while filling out the form. Secondly, I was never asked at any point to enter my adjusted gross income (AGI) as now required by law.

They say it's free but even with a simple 1099G will you will be charged. Credit Karma does it completely free. No hidden fees or costs. I hate companies that use false advertising to lure you in and then charge you at the first simple deviation.

I have used TurboTax the last couple of years for free. This year I got to the end of filing and it said I had an extra form. It would cost me 39.95. For the exact same thing I got free last year it wanted almost 40.00 for this year. It really ticked me off because the free is a total lie. I went back to H&R Block online which I had used a few years ago before TurboTax. Not only was it easier to use it was completely free. It was worth the extra time to try H&R before dishing out money to Turbo. Especially since I could get my taxes done for free at a few places around town. Never again TurboTax. Rip off artists extraordinaire. Read other reviewers on the TurboTax site who were also duped but actually paid the price instead of shopping around. They're going to get a really bad reputation for the tricks they are playing on consumers.

Someone should tell Turbotax to remove their false advertising on TV! Free is not free!! They are lying to the consumers. They really need to be investigated and held accountable for cheating consumers!! Charging $39 3 times - 1 for Federal, 1 for State and 1 for their greedy hands!! They would not give you the option to file for free.

Every year I do the whole family's taxes. I never had a problem in the beginning paying $39 as it was far better than H&R Block and their $400. But now TurboTax has become more sneaky and stealing your money. Of course no matter how many times you refuse the upgrades as you go throughout preparing your taxes, you get to the end and you still refuse, but when you submit your taxes and to see a fee for $160 or 180+ dollars is ridiculous. $39 for federal, $39 for state, another fee just for using this site.

Went to use TurboTax today to import my data from another partner and TT stated available for import today. Nope! :-( Called Intuit CS to find out what happened and she did not know and gave me all this BS, talked over me, and when I asked for a supervisor she stated there wasn't one I could speak to. So, called Intuit in Mountain View, CA, their headquarters, and was stonewalled again. I waited for someone to pick up the phone for 1/2 hour and no dice. So, called the customer service line again and had to wait over 2 hours for a callback. Guy who answered claimed to be there for 18 years and was not able to help me, either. He stated that imports MAY be available in February. Told him why don't they tell you that on the import page. He didn't know. This was 3 hours of wasted time and if it doesn't work in February, I am going to ask Intuit for a refund. TOTAL false BS. :-(

Not being funny. Can't understand customer service. Don't know why they saying my card keep declining. They said they will do something then it should be back on in a hour. It's been 4 hour now. I call 3 times now.

They tried to charge me $40 for fed $40 for state and then $40 to take the cost from my return. Free = $120. So watch out. Don't find the cost till you are done and ready to submit. All schedules are extra.

The TurboTax Deluxe program crashes (completely unloads) after essentially all financial entries (Windows 10). I spent several hours with nice technical help persons and they could not fix the program. They indicated that this is a commonly reported problem. Intuit obviously never effectively debugged or field tested TurboTax Deluxe before releasing the 2018 version. Hopefully I can get a refund for my purchase and switch to another tax preparation product. This is a sad indication of sloppy work by Intuit. I have enjoyed using their tax preparation programs over the past several years, but no more.

I have been filing my tax returns with TurboTax since 2013 because it has been free for me to file my return. Recently, I had a business matter and needed a copy of my 2017 return so I attempted to print it on TurboTax and was prompted to pay first. This is a ripoff because you can go to irs.gov and get it free, however, I couldn't pass the security on irs.gov to get it now so then it's required to wait 5-10 days by mail. I called and was advised that I would need to upgrade and pay to get a copy of my return or to go to IRS. This is so unprofessional and they are a ripoff because they are the only tax preparation company that charge to printout a prior yr filed return. Why should we have to pay for deluxe, or a higher package just to print out a prior year return, this is absurd and they have lost my business. I'm going to TaxSlayer.com.

I have used TurboTax for the past 7 years, no more. And I may not complete the return I started today. I have unemployment documents I had to submit, not for free. Now it cost $39.99, it is my assumption that the more they say it is free, the more it will cost. Submitting required information should not be a premium service. I am very disappointed in TurboTax for this, count yourself one less customer.

You will probably see a lot of advertisements about being able to file for free with TurboTax. That ONLY applies if you have absolutely nothing beyond the basics in your filing. Got student loan interest? You're paying $39.99. Want to file state? That's an additional $39.99. Want to see your return from last year? Yep, gotta pay for that too. Huge ripoff. Through reviews on this site, I found out about Credit Karma offering a truly free service. I used it this year and it was so simple and easy and was really free with no catches or hidden fees. I'll definitely be using that next year. I wouldn't recommend TurboTax to anyone.

I regret ever giving TurboTax any personal financial information. In the middle of filing, I was suddenly required to pay for the $40 upgrade in order to claim the AOC tax credit. Usually premium packages include optional services, extra security, retaining documents etc. This year in order to even file my normal return I had to upgrade, and was not informed until halfway through filing.

I have been trying to apply a discount code provided by my work place (Beneplace). The system does not apply. I tried logging off and relogging with the link provided. As soon as I log in the system logs me off. I tried in on Explore/Chrome/Firefox. All three gave me issues. Also, customer service sucks. I called yesterday because I had issues with pricing. The system is very confusing. It said that I needed to pay $89.99 for Self-Employment (because the discount code of $20.00 off was not working) and when I click on pay now the amount the system said's is charging me is $39.99 (So which one is it?)

I am beyond frustrated with TurboTax, as I am every year. Everything is great until I go to e-file. Then I am taken to the page where they charge for Audit Protection. I DO NOT WANT AUDIT PROTECTION, however, I cannot get past the page without being forced to take it. There is no way to tell them that I DO NOT WANT AUDIT PROTECTION. I have already paid for the download. I don't want to add another $49.95 for audit protection. I should have a choice and should be able to decline. There is no way (that I can see) to decline this.

I have filed my taxes with TurboTax for 8 years. I WILL NO LONGER USE TURBOTAX!!! I have no deductions except the interest I pay on my student loans. Should have been able to file the 1040ez form (always have) instead TurboTax said I could not file that form and charged me for upgraded form. Then charged me to e-file both my federal and state together and charged me to have the fees taken from my refund instead of paying by card. This is my money I have earned and should be my choice how I want to file and pay one fee not three. It should be one simple fee of $29.99 to file both federal and state. I tried to erase and start over but could not change how I wanted refund handled. I called customer support. Was on the phone for an hour then transferred to a supervisor just to be hung up on. DONE WITH TURBOTAX!!!

They advertise free on tv, in ads online, and on their homepage. Nowhere does it say the "free" only applies to a select few people. It’s just plain old misinformation and false advertising. We paid $129.99 just to file federal and state and it would have cost much more if we wanted them to take the payment directly out of our refund. I do NOT intend to use TurboTax again.

If you have anything other than one simple W-2 do not choose TurboTax. Worst customer service, they know NOTHING about the company's rates, fees, or even what they are for!!! RIDICULOUS. Does TurboTax just hire randoms and sit them in front of a phone to frustrate everyone? Now that I'm self-employed I will be using a company that provides agents that have basic knowledge of the company they are working for!!! That means I'm taking my family and friends I work with too!!!

So let me get this straight from the get-go. H&R Block cheapest paid package included all forms but TT plus did not? Also after upgrading to deluxe because not all forms included to get my taxes done it then cost another 39.99 to pay you out of my refund? Give me a good reason cost-wise not to go to someone else next year without the white-paper sales pitch that no one reads. Your advertising is misleading and so was the final forms of how to pay for your services. Already 2400 plus 1-star reviews on ConsumerAffairs. Wake up and stop lying to your customers or bullying them into paying more.

This year, as opposed to many other years, TurboTax decided to not include student loan interest deductions in their standard free filing option. They require TurboTax Deluxe (39.99) for the 1098-E filing with your federal return that used to be free. I was initially alright with paying a one time 39.99... As my student loan interest capped out so I was saving 250$ at least, which if I didn’t file my 1098-E's I would not have a chance at acquisition of this portion of my return. That leaves me with $210 in the green. Here’s where it gets much much darker. They ALSO charged for a state filing upgrade (39.99), which was free last year. There was not a clear option to ONLY file federal and state. It peculiarly states that you SHOULD file them together, combined, less you have to start all over again from scratch for your state.

After entering all your info they require you upgrade to their deluxe package because of one form. If you contribute to a 401 this is NOT FREE. I've used them in the past but NEVER again. FreeTaxUSA charges a small fee to file state but their software is much better. The prior year upload actually works. TurboTax only uploads your name and address. Waste of time!

Have used TurboTax for many years and always been free, I have 1 W2. This year I file and they say $39.99 but when I pay it charged me $79.98 plus taxes without informing me. Now trying to get money back. Will go through mail or other company much cheaper. They mislead everyone in the ad.

Total rip-off. It takes like 30 mins or more to complete the forms and at the very end,"Ooh by the way it’s going to be $120." Total rip-off. I will be filing by mail from now on. It used to be free dammit!

I have used TurboTax for the last few years and have always been happy and found it simple to use. I have always bought into their deluxe package in the past and it has suited me just fine as I always file using standard forms. This year however, I discovered I could no longer file certain forms unless I upgraded. With this upgrade, I was told I would not be charged for the previous deluxe package but when it came time to pay, this was not the case. I was being charged for both packages. I also found that I was no longer able to have the amount deducted from my refund unless I purchased ANOTHER package in the end. I was charged for 3 packages that totaled more than just having a CPA file my taxes for me.

I used TurboTax several years, up until last when CreditKarma.com released a truly free tax preparation tool. Inevitably, I'd be lured in by the TurboTax 'free filing' advertisement, and then end up paying for a deluxe package because of minor HSA expenses (I couldn't file properly otherwise, even though I always ended up taking the standard deduction) and state filings. They are looking for any opportunity (legit or not) to milk you out of a more money. What's more, they prey on the poor, charging more money from customers who don't have the hefty sum on hand to pay for all the ridiculous charges they've been hit with and thus have to opt to have the charges taken from their tax return, which costs a lot more.

I called to see why I had not received my debit card and the representative kept asking me why I was calling. I then asked to speak to a supervisor and he told me no then transferred me to another service. I called in again and was connected to a supervisor who was just as rude. His name was Joseph. I informed him that I had not received my card and he stated wait a little longer. I said it had already been 10 business days and he said call back Tuesday. I asked what the previous rep’s name was because I wanted to make a complaint and he would not provide it.

As of Jan 26, 2019 I have not found TurboTax listed on the CRA website that lists the filing programmes they have certified for the year 2018 tax filing. Upon trying to save a file as PDF or print any forms from the TurboTax programme I receive a message implying it is CRA's issue. The message you get in TurboTax is, "At the time of manufacturing this product, the government had not finalized all of its forms. You will require a final version of your forms prior to submitting returns. You can obtain the final versions as they become available by selecting Check for Updates from the Help menu any time after the beginning of Jan 2019." There have been no updates for this issue the entire month of January to date. It is impossible trying to speak with an actual flesh and blood person about this at Intuit.

TurboTax will promise to call back BUT they don't. 2017 TurboTax that I bought was corrupted. Info was not transferred to the Federal pages. I got charged interest by CRA. TurboTax accepted my posting were correct but they will not look into the problem. It takes over 45 minutes every time to get to a person who will only escalate to next tier. Nobody calls back!!!

This is the worst tax site ever. They jam advertisements in your face and try to scare you into buying $80 worth of "products" and act like you won't get your tax returns unless you buy it. Customer service is non-existent. First you have to type into an "assistant" in an online chat box, which is really a computer generated program. The answers are not helpful. You have to pay $29.99 just to talk to an actual human, no, I am not kidding. I have never had trouble filing taxes before in my life and they got me last year paying for their forms. I lost $40 when I could have used other free forms to submit the same information that you can actually file anywhere else, with another "free" tax service.

This is my 6th year with Turbo, single, simple EZ return. This year as I got to the two hour mark it popped up and said I needed to upgrade to Deluxe because I received unemployment benefits for a spell. Well alright I’ve been at this for 2 hours so take the deluxe payment. Said I was approved for the not 39.99 but for 29.99. Thanks. Said no need to run for my wallet as they would simply deduct it from fed return... Let me shorten this: $39.99 for deluxe not quoted $29.99. $69.99 for allowing them to take $39.99 from fed AND another fee for filing state total $109 and change!!! I will NEVER use these highway robbers again and will spread the word!!!

Filing my 2018, I paid for deluxe and finished it. After paying it won’t let me file, says I need to complete an additional form that isn’t available yet. However, I don’t need to complete this form in reality and TurboTax will not let me manually delete it. You cannot email them for help, you can call but it is completely automated. When you finally get the computer to give up and speak to a person, the wait is at least 45 minutes. They expect you to get any needed support from their forums. Go elsewhere. There is no excuse for it to be this difficult to get support for a paid product. After years of using them I will not ever again.

I used TurboTax for the last 2 years. Although it is simple, the advertisement is false... It is not free... At all... I've spent $112 both years. They also advertise help which I have yet to figure out how to do. I will be switching next year.

No change since last year other than by a few dollars here and there. Used free for years till today... Boom surprise. To get going what was free last year I have to pay almost 40$. It's a shame. This is just a rant. You're out of luck consumer place. Like anything will be done about these people. Consumer Affairs is more than likely having an affair with TurboTax.

TurboTax is misleading consumers by implying prior to submitting returns that refunds are on schedule. The website stated the standard 21 day return. I have used TurboTax for several years. The standard return for e-filing is typically about 21 days. When I was submitting my return on their website the site provided the same standard return window. 2 days after submitting my return I received a notice that the IRS has accepted my return. It has been 12 days since I filed so I went online to check the status. Now there is a little question mark hyperlink under the status bar.

Fake value added: Upon first login, having been a customer for 7 years, they were proud to inform me that I can import my information for free this year. Nice try. The new numbers on the W2 allow for a digital import for anyone for free. New charge targeting student loan borrowers: Previously free, adding a 1098-E student interest credit to get money back from paying already horrendous student loans now requires the deluxe version for $40. Let's cut into the student loan crisis just a little more why don't we. New charge for filing state: Previously free, filing for state is an additional $40. Of course they don't tell you any of this until you're going along to file and get to the end. I filed through Credit Karma instead and paid $0. Imported 2018 W2. Free state file. Free 1098-E attachments. SAME exact amount as TurboTax promised.

Made to choose the deluxe version to file with the cost of 39.99. Charged me double without notice when paying with card. Called and no refund or explanation was offered. I bet we see a class action lawsuit soon where they will settle and the customer will see nothing.

I was trying to file an amended return. Was told I could first read about it but was charged 84.00 without my consent and they won't give me a refund! Can't even talk to a real person. What a scam! I recommend using a different company. I used them for five years. Don't understand why now they are doing this.

They are a completely crooked group of people. I picked a free basic return and somewhere in the return I got placed on deluxe (which I did not need). When it got time to file my total was 119$. I hit continue hoping I could switch back to basic and they ended up charging my card. I didn't even file my return yet and they already took my money and won't give me a refund. I did the same return on TaxAct.com and the same exact return was 30$. Never again will I use this piece of ** shady company ever again. If I could use negative stars I would.

I have used TurboTax for the last three years (including 2018 tax year, filed just today). I was in the final stage of the filing and there is an identification verification process where they needed information from last year's return. When I couldn't find it through their online process I attempted to chat with customer service. The Chat function did not work, I input the information and clicked on the button but nothing happened and the button was still highlighted in blue. No problem (I thought) I will call them. It took a few minutes to track down the customer service number since it is not included on their online version (so much for Deluxe). When I did finally reach a "customer service" representative she was argumentative, kept talking over top of me and thought she knew better than I as to why I was calling. I was told by this representative that I must have used the desktop version of TurboTax last year since it was not showing up online.

I have used TurboTax for the last 7 years of my life, and have always enjoyed the simplicity of filing for free since I never had anything over-the-top in savings/investments/etc. So fast forward to this year, and I just started a 401k last November, and have only paid in for like four paychecks last year. This was asked on one of the parts of the filing, and I just informed them that 'yes, I have paid in.' Nothing else came from it, but I did get a pop-up that said in order to get the "saver's credit" for paying into a retirement account, I had to upgrade to Deluxe, which was advertised as $39.99. Okay - sure, no biggie. There was no additional information asked, since the retirement deductions are included on my W2's, and I was given a $36 Saver's Credit.

They force you to get MAX Defense or you can't move forward to file. I opted to Not have MAX Defense 3x & each time right before I file it automatically is added & if you don't agree to it you can't file. I've used TurboTax 5 years in a row & have never used MAX Defense so this year I didn't want to pay $44 for something I never use. However you can't move forward without having it. I will never use TurboTax again. Free filing went to darn near $170+. SMDH.

It stated that I needed to "review" my 1099-INT (as I had it the previous year). It would not let me continue until I re-entered it. It doubled the amount of interest that I received, now, I will need to file an amendment as IRS will flag my return as the 1099-INT does not match the amount already submitted by my bank. What was more disturbing, is that TurboTax asked for my username and password to my bank account so they can "retrieve" my info for me (rather than entering it my self). It did not give a choice to decline, so I just clicked as if I did enter the info, and I was able to enter the info myself. How many people will fall for that? Then, I get all the way to the end, it says I cannot use the free version and need to buy the "deluxe version" for $39.00 as I had one 1099-R form. I will not be using TurboTax next year. I see that some people are having to pay for the "plus version" to get access to previous years' tax returns done by TurboTax.

I have been wrangling with TurboTax for months. There is no email address for customer support. The phone number is completely automated. If I'm able to get a support ticket number from the website, the automated system will not let me enter the ticket number. The automated system has told me repeatedly that it cannot find an account associated with my email or phone number, then it tells me to log in to my account and use the online help desk. It's a circular system that does absolutely nothing for customers. I expect better service for the $100 I paid them. I will never use TurboTax again.

Purchased Home & Business. We followed instructions to call the 800 number for support regarding having a disk but not disk drive. 1st call: went thru automated system and it stated it would send link to my email to download our purchase. This did not work, we never received link. 2nd call: representative was hesitant and did not know what to do. She asked me to hold so she could get the memo on it. Came back and told me to log into my TurboTax account and it should just be there. I gave her the benefit of the doubt and said ok. Of course this is not working.

They refused to give me a copy of my return. The refund advance is a scam. That's not true. I could get my free copy for $19.99... File form IRS 14157 on them. I just did. Return Preparer Complaint. SCAM. ** TURBOTAX IS A SCAM. *** RUN.

I have three types of common income, the first one I tried (SSI) to enter kept indicating there was an error and to correct the error to continue; no indication as to what the error was. I tried to get help thru the online help but it told me if I wanted to talk to a tax consultant I needed to pay $80. I did not want to talk to a tax consultant just inform them of the bug.

Company baits you under the premise of "free filing" only to pin you into a program of either 50-200. Called and spent well over 30 minutes trying to figure out why somebody who made less than 20k needed such a big package plan. Couldn't give me an answer. Asked them to put me on the free program which I wanted and told me I'd have to have a "Service Code". In the time it took to file on HR Block, figure out it doesn't fully work on FireFox, open IE and continue successfully filing on HR, they somehow begrudgingly manage to get me my "code", but I had already filed.

I filed my federal as usual and as most people know they auto start filing your state. When I went thru the steps to cancel the state filing it would not let me. I tried to call their support but you cannot talk to a human unless you upgrade (purchase their product for 19.99 or 39.99) which I opted not to do. As a result it would not allow me to continue with my federal filing. You call Intuit and they refer you back to turbo like they have nothing to do with them when in fact they do. If you Google Turbo corporate office it comes up until Intuit do.

All good till tried to submit. I filed the easy 1040 single & amazingly couldn’t register return, until I upgraded to $19.99 & $39.99 options. I tried to pay with three credit cards & a debit, kept saying problem. Soon as you upgrade to more $$$ everything worked fine. Imagine that.

Last year, my husband was away training with the military leaving me to do our taxes. I was forced to file through TurboTax because, in my husband's absence, our CPA would not process our joint return. I struggled with the program, and after several harrowing hours, I finally filed. I tried at the time to print, however it would not print. I accepted defeat and saved it to my computer. This year, I have tried to retrieve it and have found that I am totally unable to pay as they ask me. The program demands I file my taxes early in order to pay. It is far too early to do this, so I cannot. Every person who tries to help cannot find a way to either pay to retrieve my taxes or download them. The online help misleads you, and no one has answered any of my emails.

The customer support at TurboTax is a joke - no way to speak to a real person, when you call it is one continuous loop talking to AI. I will never use TurboTax again. If you are "lucky" enough to get a person, they are not very helpful either.

I have used the online Deluxe version of TurboTax to file my state and federal returns for the past three years. I plan to use them again this year. My concern is that for a short form I think it should be simpler or the company should give better support without charging much more. My fee is around eighty dollars. The next service is full support with a live agent. I should not have to worry about looking up publications etc. when paying this much for the short form filing. Other than that I would recommend them. You get to keep your privacy and they say they check it over before it is sent. I can say this, though. If they raise the price much more I will have to look elsewhere.

I have used Turbo Tax for many years when Quicken went out. This year I did my taxes with the online program which is different than the downloaded one. I did not know at the time. I did it over a few days and I was able to pull it up. I finished my taxes, corrected any errors and was approved from Turbo tax and even given the amount I was to get back. I opted to pay Turbo tax out of my return. I waited and waited and finally looked on the IRS site and found that there was not a return sent in. I got online and was not able to pull up my 2017 tax return. I called and they tried to help me but it did not even show I ever did a return. What happened? No one could tell me. Now I have to do it all over. I will not return to turbo tax again.

For every entry of a 1099 interest, it takes forever to complete one entry. Something is really screwed up in this year TurboTax. It imported my 2017 entries and I am entering the amounts for 2018, but it takes an eternity just to complete the calculation after every entry. I used TurboTax for many years and I've never seen anything like this. I'm using the latest Windows 9 x64 v1809 with all the latest updates. My computer is pretty fast, but this program clogs it up.

For three years in a row after using TurboTax, I was told I owed more money than TurboTax software calculated. Last year, I used TurboTax again and then went to H&R Block. The difference was over a $1000 dollars coming back to me from State and I owed a $1 to the IRS instead of getting the $6 refund TurboTax said I should get back.

CALL THEM +1-833-272_O777. I received a notice of audit from MA Dept of Revenue because of a computer malfunction. All of the inputs were correct as can be verified with my federal taxes and W-2s, the transfer was incorrect and can be proven. The response I received from the 1st representative was that I was not listening to her explain to me that the letter was probably due to an incorrect report of taxes. I stated that on the phone call and had to explain multiple times what was happening and that the state was right. I had to dig through the 2015 tax return to find what had happened to begin with. The 2nd person I had to explain the 2nd time, but she listened to what I was saying and got me to someone to help. The 3rd person, Kim **, asked me how I didn’t notice the mistake in the taxes that is a clear computer glitch; to which I informed her that this was my 1st year filing taxes solely for MA as I had a 2 state tax return the year before.

I received a notice of audit from MA Dept of Revenue because of a computer malfunction. All of the inputs were correct as can be verified with my federal taxes and W-2s, the transfer was incorrect and can be proven. The response I received from the 1st representative was that I was not listening to her explain to me that the letter was probably due to an incorrect report of taxes. I stated that on the phone call and had to explain multiple times what was happening and that the state was right. I had to dig through the 2015 tax return to find what had happened to begin with. The 2nd person I had to explain the 2nd time, but she listened to what I was saying and got me to someone to help. The 3rd person, Kim **, asked me how I didn’t notice the mistake in the taxes that is a clear computer glitch; to which I informed her that this was my 1st year filing taxes solely for MA as I had a 2 state tax return the year before.

I was not aware there was an annual subscription until it drafted my account. It's only $80. but there is no way to recover it outside of challenging it with my bank and waiting 60 days. Impossible to get anyone on the phone and will be the first one to join a class action suit (or the next one). I don't have time to mess with this, but it's so obvious that their system is set up to put its customers at extreme disadvantage, it's unprofessional. How do you have an automated phone system that can't distinguish between an N and an M. Again, disappointed.

I didn't work last year, but I am in a situation where I need to file my taxes. I did TurboTax because it seemed the easiest way to get them done, as it worked well the year before. When it was done they said I couldn't e-file so I had to print it up. This became an hours long cycle of trying to download my federal return. The only printout I could get was a page that stated I don't owe any taxes. My state ones came up, but not the federal. I called the help center, and they just told me to send in the paper. Now I am dealing with a huge headache because they WILL NOT GIVE ME MY FEDERAL RETURN!!! I will never use them again. I will write them out by hand and use a freaking abacus, if I have to.

My wife filed her 2016 tax return with TurboTax. Then, in 2017 we decided to go with an accountant. Today, we are trying to buy a home. TurboTax is saying that they do NOT have her 2016 return because we did NOT use them in 2017... and they will not issue it to us. Now it looks like we will not be able to get the house we love. Jose, who is a supervisor with TurboTax, told me blatantly that if we did return in 2017 then he would have access to the 2016 return. HORRIBLE COMPANY, NO CUSTOMER SERVICE, DONT CARE ABOUT CONSUMER!

Went through process of entering all information to file 2017 Federal 1040 and state (CA, 540) after filing for extension. Entered all information and saved. Downloaded PDF to print and file by mail -- document contains NO ACTUAL 1040 form -- only filing instructions and worksheets. No option that I select will give me a preview or download of a file that actually contains my 1040. Since I am a paying customer ($30 for state, $30 for ongoing access to my documents), I naturally looked for an 800 number to call for technical support. THERE ISN'T ONE! That's right, you can search the "help" database, or you can "chat" with a support person -- between 5 am and 5 pm. What a giant, steaming pile of excrement.

I've used TurboTax for several years. Each year has seen an increase in fees and frustration. Nothing like this year though. Check your alternatives before you commit to these people. Rate 1/2 of 100.

I dislike how this company holds onto deposits for lengthy amounts of time. I had a check for $75 that was authorized and legitimate but is being held for over 5 days. I need the money now but I’m being forced to wait in order to access it. This also happened with another check I had for $64. The time lengths for holds on checks needs to be less. I shouldn’t feel like I have to go elsewhere to cash my check. Mobile deposit should be more convenient than this.

My company has been using Intuit - TurboTax for business for about ten years. Over time the product has become much much worse, is unstable with an ever increasing number of error messages, codes and basic broken functionality. Intuit provides "little to no" customer support service, unless you purchase it on a case by case basis - which is not worth the cost as the offshore call center they utilize has support personnel who have no idea how the product they support actually works.

We've been using TurboTax for 25 years. Now it seems every year they change their program so we have to update our computer. Again they've changed their program which would force us to buy a new computer. This year we'll try a different vendor instead of TurboTax.

I have used TT Deluxe for at least 20 years and am fully satisfied. It carries over relevant personal info and tax data from previous years and allows me to choose to go to a specific item or to allow inquiry about all items, depending on what I need. I use the bundled It’s Deductible to get defensible prices for the many household items we donate. Until two years ago I always printed and mailed in our CA return, but more recently have filed that electronically, too. It will be interesting to see how TT handles the CA adjustments this year, as the new Federal tax law makes it advantageous for us to use the standard deduction for the IRS but itemize for CA.

I am very disappointed with this product the year of 2016. I filled out your program correctly and now I have to pay taxes on a 1099R that your program didn't transfer from when I entered it into the program, so now I owe the IRS over $1200 + the interest rate. I barely have the money to do this now because I am 100% disabled as of January 2017. I will not recommend your service to anyone because technically you say you aren't responsible even though I feel you are because when you appropriately put in information, then it doesn't get added it is your responsibility because you own the software. I will now continue paying an accountant to do my taxes no matter how easy they are, because your software has shown me it is not reliable and has caused quite the financial problem for me.

This company has extremely inefficient online software. They failed to ask what type of company I have on their online software. I learned after filing taxes with them for the last six years that I had the entire wrong program. The company had allowed me to file taxes for an S corporation as Sole-Proprietorship. They will not take responsibility at all. The money back guarantee is hogwash. I would not recommend TurboTax for anyone personal or business. They claimed to have done all these checks and balances, but fail to ask pertinent questions that affect how an individual is supposed to correctly file their taxes. I trusted this company only to learn now that I have potentially overpaid my taxes, had my company dissolved because the IRS thinks that I have not been filing taxes for my company and I may be hit with some hefty fees. This company is the worst with which I have ever done business.

Filed using TurboTax for years - received an audit notice for tax years ending 2014 and 2015 and a notice of proposed assessment for 2016, Schedule C filer using home for business purposes - the calculator provided in TurboTax failed to recalculate proper percentage of business use of home on Schedule C. Now I owe more money in taxes, penalties and interest than I have earned over the last three years... I will never use TurboTax again. Please take heed all Schedule C filers and find a CPA who knows your business/industry - if not you may come to regret depending on TurboTax - I have had to take out a home equity line of credit to pay the tax bill.

TURBOTAX CALCULATION GUARANTEE IS FALSE ADVERTISEMENT!!! I filed both my federal and state taxes using the TurboTax Deluxe program. 3 months post file date, I received a notice from my local tax commission advising I had 3 weeks to pay additional taxes owed. I called the TurboTax support group and a CPA reviewed my taxes. She said she could not find any explainable reason I owed additional taxes. I was an error in the program, and I should be reimbursed for the amount + interest + penalties. She then had me open a case with the customer service group to review & initiate my refund. I was advised that the guarantee would reimburse me for the $1.38 in interest & penalties only. WHAT A SHOCK! I AM SO ANGRY & will never use TurboTax again.

Being a 24 year Intuit - TurboTax customer (since Intuit acquired TurboTax from Chipsoft) - I was so disappointed with the 2017 product in every possible area. Intuit must be changing their product in response to competition and/or to somehow reduce costs and/or executive changes in their marketing and development groups - they certainly won't keep their long term customers with products like this. It took us 10 times longer to do everything this year and we often got different answers with successive attempts. The laborious idiotic questions we were forced to plow through were just ridiculous. -----I promised myself -- never again!

I've filed my taxes through Turbo Tax for years. Unfortunately this year's filing was screwed up. How could all of my tax information from the previous year pop up on this year's filing? I know that this was not an error on my part because I repeatedly check my entries. So to sum up things. My filing information was incorrect. I received my federal refund, but I now owe back $1300. The state audited me. Thank God!!! Because they picked up on the filing error. It is now the end of July and I have as of yet to receive my state refund. I will never use this system again.

All I wanted to do was print my 2016-1017 taxes, I used the free edition and it's telling me I have to PAY??? And I don't even know what I have to pay or where to pay. This is CRAZY!!! And there not a number to call. This is holding up business for and costing me $$. This company sucks!!! I will never use them again as they have pushed me to H&R Block next year!!!

We filed our taxes thru TurboTax on April 10, 2017. Our NC state tax was accepted that day including payment info to pay our state taxes. On July 14, 2018 we received a notice that our state taxes were not paid with late fees and penalties. TurboTax did not submit our payment. I contacted TurboTax. The customer service representative tried to help. I was told that NC did not accept online payments, but for some reason, TurboTax allowed my return to process and accept payment information. Their website showed everything being processed on April 10, 2018. I was told that a supervisor was going to call me. I was emailed a case number. Two minutes later, I received another email. My case was closed. TurboTax costs us over $116 in penalties and interest.

If you use this be prepared for the program not to open completed past returns, lose information and if you pay for audit defense throwing your money away. Worthless. IRS audit now going on for over 4 years and Intuit and TurboTax has only made it worse!!

I used TurboTax to do my 2017 State and Federal Taxes. It was received on February 4th and notified that the taxes for the Federal was accepted. It is now June 24 and I still have not received my refund. Contacted the IRS and they researched and told me that my refund was sent to TurboTax on February 22nd. They are now investigating and will contact me in four weeks as to why they have not forward the refund to my bank account.

I prepared my taxes for the first time this spring with TurboTax. The amount of taxes owed they came up with was incorrect for the State taxes of North Carolina and the address to send in the State taxes was incorrect so the State of North Carolina did not receive my taxes. Then I had to pay a $100 late fee to the IRS and retrieve my State tax money from the incorrect address which takes several weeks. I will not be using TurboTax again.

This year when doing my state income taxes, TurboTax doubled the amount of state income tax from my W-2, costing me to expect a refund, when I owed. I was also charged a penalty and interest. Turbotax has become increasingly costly and errors like this one are unacceptable. I'm done with them. An alternative would be to go directly to your state's revenue site and file online with them. Less money, more accurate.

I have always been a consumer of TurboTax since I can remember. However, this year was awful! TurboTax charged my $239.00 for a simple joint filing with dependents tax return. When I called to inquire why I was charged for the employee service (as if I was an independent contractor), I was told it would be refunded. However, in order to receive a refund I would need to pay the entire $239. I went ahead and paid the $239 with my debit card, called back to request a partial refund and was told it would take 5-7 days.

I've done my taxes with Intuit every year since I joined the military (6 years now) and I've been mostly satisfied with the service. Their late political grandstanding is disgusting and I won't encourage that level of unprofessionalism by continuing to do business with them. They've begun cancelling and refunding all transactions they deem related to firearm purchases. Gun mugs, gun shirts, gun glasses, and sometimes actual gun sales. They're so bothered by the notion of an armed American citizen that they feel the need to cobble their business into a political platform. Like any business that alienates half of its customer base, you will be burned for it. It's an Orwellian effort at worse, and a childishly misguided business decision at best. I'll do my part to ensure you learn your lesson, Intuit.

I will never use TurboTax again! I used their program online and it showed a return of $20.00 for state taxes. I paid for the extra services and to file my taxes online. I got a letter from the state tax board stating we owe. I tried to contact TurboTax, but seems they are very difficult to get a live body or even an e-mail response when they screw up. No, I did not make an error in my input. I checked very carefully and reviewed everything before I submitted. I now have to figure out how I'm going to come up with $1000 in 5 days, which is impossible.

They don't tell you when you choose to have their fees deducted from the return that you will be charged basically the same amount to your account several months later for "processing fees" from that option. I will not be using this tax service again.

So my refund was short 35.72 with tax... Good way to lose a long time user. I shouldn't have to search small print after the fact to find it. My trust is gone. Bye. Good company... Greasy at $ marketing...

I typically use TurboTax every year with no problems. So, you would think customer service would be able to handle a loyal customer with ease. Well, that's not the case here. I had purchased their regular tax service and had added their alleged "expert service" to my package as I had a tax question that I needed help with. The alleged "expert" gave me bad and wrong advice! Which ended with me having to file an amended tax return. I called TT for a refund for the alleged "expert" service because it was wrong and they told me that even though it took all of 12 seconds to remove the money from my bank account to pay for it, it would take them 3 months to issue a refund for the service. Imagine.

I have used TurboTax for years and have used them for the last time. My tax refund was delayed due to my having to provide proof of COBRA payments because I was disabled and unable to work. It was taking too long for them, so I got a letter they were taking their fees out. I told them, "No, you can wait for your money just like I am waiting for mine." I was supposed to get my refund in March, instead I got it in May. They helped themselves to my account anyway before my refund got deposited. I told them I had ELECTRONICALLY AGREED TO WITHDRAWAL WHEN REFUND IS RECEIVED. It didn't matter. They helped themselves to my bank account anyway. So they have been BANNED from EVER taking ANYTHING out of my account again. I would STRONGLY ENCOURAGE USE OF ANOTHER tax preparation firm. If you have given them authorization for taking funds out, revoke it now!!!

I have used TurboTax every year for the past 25 years or so. Always liked the product until this year (2017). It now is horrible to use with a maze of silly questions that do nothing but guide you into areas you don't want -- in the past you were always able to easily input your data and see everything that it affected. That is all gone --- you are stuck with their stupid questions and I found almost certain to end up with an incorrect return. I have a MBA in Finance and can find my way around a 1040 pretty well. I did not agree with the TurboTax results on this year's return but filed it anyway as I was swamped and figured that I would do it again manually this summer and find an amended return. I heard from both the IRS and California within 30 days of filing our 2017 returns that I had overpaid both returns and they were sending me back the overpayments -- the amounts were substantial. I know I will never use TurboTax again. It is a product to AVOID.

I purchased the downloadable cd for business for 2017. I received CPA advice and his remote help to change the 1040 to reflect the resolution for a tax question. However, the resulted 1040 didn't reflect what was entered in the software input's parameter and although I paid for a full review from the TurboTax team, this error escaped the TurboTax team and was discovered by the IRS. When reviewed with a TurboTax professional, the TurboTax professional discovered that the tax software in fact placed numbers on the wrong line. When we tried to do an amendment, that form - 1040X had wrong line information. The TurboTax professional put in a escalation to address this so that I could do an amendment.

I was charged $179.90 for live questions. Last year I was not charged for this. This is a new charged. I was not made aware of this charge until I was about to pay! They said they could not remove it because I use it! Told them I was not made aware of this charge until after I used it. I DO NOT FEEL IT IS FAIR TO CHARGE SOMEONE EXTRA SERVICE IF THEY ARE NOT MADE AWARE OF THEM. I ask to speak to a supervisor. They left me on hold for 15 minutes until they closed. This is not the first time that have done these. Will not use them again! We not recommend them to anyone.

Turbo Tax Canada 2017 - The worst software we have ever used. We paid $57 for that package. Very convoluted and there are minimal instructions. It takes you into infinite loops if you want to make one simple change. Unbelievable. Not even worth as free.

This sucks, you cannot trust the questionnaire mode to do it right, it's full of bugs that can cost you a lot of money if you're not careful. And I just despise the fact that there's almost no alternative than paying a private tax to Intuit every year. Why are we allowing this? Why can't the government provide the same service for free? It feels like a mobile phone provider, ripping you off with the complicity of the government.

I never used TurboTax before, and decided to use it for my son since he is just a teenager who made only around $2000 last year. I received "an offer" of 40% off and gave them a try. After the entire process I was charged the full price, which it was even more than what his return was. And it was rejected at the end. Don't have anyone to contact to fix the problem. FIRST AND LAST TIME USING TURBOTAX!!!

I have been doing my taxes with TurboTax for years. I always got backlash on how the business was a scam and overcharged, but I consistently used the product. This year they showed their true colors. I completed my taxes and paid extra for the audit support as I do every year. I received a letter stating my taxes were under examination so I thought I was audited. I followed up with audit support and never received any assistance. Just an email stating to wait for the letters from the IRS. Some help!! Then I checked my account and noticed TurboTax charged my account (that I only provided for my direct deposit) for the fees that were to come out of my income tax return. When I called I got the runaround for over 60 minutes and still never got a true reason why they charged my account. I will NEVER use TurboTax nor will I recommend them to any my patients or coworkers. I may be only one person but TurboTax lost a loyal customer.

TurboTax sent me an e-mail offering 50% off to use their product. I clicked that link, chose that option and proceeded to do my taxes for the next 2 hours. When it was time to pay it showed full price and not the 50% off. So before paying I got customer service on the line. She shared my screen so we were both looking at the same thing. She verified that I was supposed to have the discount but it was not showing and she could not get it to. After trial and error she told me to click the pay option on the screen and she was issuing a refund. Refund never came and several calls later the company's answer is that they don't know how to issue a refund because of the way it was paid so they won't. I'm told my solution is that the representatives that lied to me will be reprimanded. I've no doubt what they did is illegal. I've saved all my interactions with them and will proceed as far as possible to ensure they don't keep stealing from people.

When I e-filed my 2017 taxes on January 30 online through TurboTax's website I chose the standard free addition with the 1040A form. Which if you ask the cost for filing for that form on their website, it states $0.00 fee. When you begin the process of filing it provides you with different packages that they offer, with additional services that are included for a fee and you are also given the option to upgrade during the process, if needed. During the filing it asked about itemize for your gas, food and uniform. I begin to try to do that and realized it wouldn't be beneficial for the amount with the upgraded cost, so through the navigation I went back to the standard free filing (not itemizing).

I filed an online extension with Turbotax (a free service). I know I put my husband's name on the line for that purpose, but when Turbotax sent in the extension request it put my name on twice instead of his name on the correct line. The extension was rejected. I got an email with a button to click to fix my extension but when I signed into Turbotax there was no place to click to fix the extension. So I tried to get help. Their support number gives no support for free services. You have to pay for support even if it was a problem with their software. There is no email to get help. Their online help desk only sends you to answers that do not help get the problem fixed (they tell you you'd better just go to the IRS site and pay instead of having the extension applied for through Turbotax.) What a mistake using this company! Avoid them!

I recently filed my 2017 with TurboTax. I owed $180 and when it came time to pay the TurboTax system rejected my Debit Card... I went to the 1040.gov website to make my payment and received a confirmation number. This morning I checked my bank account and the rejected payment from Turbo Tax went through resulting in a duplicate payment! I know it's not a lot of money but the hassle to get it returned from the IRS I think will be monumental. I would really recommend to people that they don't try and pay their taxes through TurboTax, but print their return and just mail in a check.

I have used TurboTax since 2002 Home and Business. This year I had to download the version due to illness. Well, after I started, I realized that this was a huge mistake! I was very ill before, but, this just added to my misery... The program was awful. Was unable to retrieve my last year’s information. I had to edit almost everything. I could not get to a schedule C. At that point after hours of trying I gave up (I had closed the business anyway). Then I had to pay $119.00 for download (cd costs 89.00 in stores then another 39.99 to file and I have heard people are getting charge another 39.99 for processing). Note. $39.00 processing charge was not shown on my print out.

I e-filed in early February and got a complete hard copy of the form. In early March, when I tried to check "Where's my refund" IRS indicated that they never heard of me. When I went back to my return virtually all of my income had been deleted. I had to go back and reenter the information and again e-filed. My returns, both state and federal, were rejected by IRS leading to the state return being rejected. After a frantic search to get their telephone number I spoke to a "techie" who told me to resubmit the return. Still no success.

So these programs have become a real black box where you cannot see exactly what is going on behind the scenes because I guess they are afraid if you see the tax forms you will just copy the data and go somewhere else. Anyway I looked at a form that I ended up not needing in the self-employment program. I only needed the Deluxe program and they DO NOT LET YOU DOWNGRADE. They tell you just clear your data and start over. Who is going to spend another 5 hours on this crap? NO ONE SHOULD USE THIS RIPOFF Program that won't let you pick the right version at the end.

TurboTax Premier CD software should come with a warning... Beware to those who need to divide income between 2 states. Or more correctly, dividing your wages between GA and NC. We spent hours trying to get TurboTax Premier download of NC state tax return software to allow us to enter the correct split of income between the 2 states... it cannot be done. GA state tax return software appears to work ok. The NC state return software will take the change, then you will go to the next few screens and save your changes.

Yes if you can actually believe it I think that TurboTax has actually reduced my intelligence by using it. They use a tiered sales system and want you to upgrade, they effectively make you feel stupid and need their help because they withhold information and clear CRA tax references. Maybe clever, but very resentful practice. I chose the "regular" paid return, with much pressure to upgrade. I've done my taxes many times on paper, so I have a reasonable understanding of how things work when filling out a return. I later did another person's taxes on SimpleTax and it was a much more straightforward experience, with line-by-line CRA references and done in a fraction of the time. Using computers was supposed to make taxes less stressful, thanks a lot TurboTax for ruining that, you suck. TurboTax contact or customer service in regards to their product is non-existent. P.S. I also realize "stupider" is not proper English, but I think it is a case in point.

IT USED TO BE EASY. Now it's clumsy and slow. GO "BACK" TO EDIT and you can easily lose entered data. You can get in circles where it keeps sending you back to the same pages. No warning of the $25 extra to e-file state until you are trying to e-file and it smoothly leads you to agree to the added charge by requiring you to notice the trap and to find a not obvious way out. Nor does it warn that you CANNOT e-file without last year's AGI. But no fear, IRS will send a copy in 5-10 days. So you get to that point at the very end and are offered the "option" to file paper (when every PO in miles is closed.).

Turbotax 2018 - Worst year EVER for TurboTax. After selecting my "free" software, and selecting my "Free State", this company charged me $229. AND the taxes are not correct, software showed that I owed taxes, however, when I printed them, it shows ZERO owed which unfortunately is not correct. Can't get anyone in tech support to assist. I want a REFUND!

My Federal Tax was rejected yesterday 4/16/2018: this is the first time in my 12th consecutive year of doing TurboTax that I had multiple problems filing after all entries were made. Plus, the total program asked unnecessary repetitive questions, adding to the time of doing all the inputs/entry process. Now, I'm waiting for pending Federal and MI State e-files, TurboTax: "This happens from time to time, but we're here to help".