Intuit TurboTax Reviews

I had been using TurboTax for 4 years. The last 2 years have been nothing short of frustrating when it came time for my refund. For 1.5 months, I have been attempting to get my return. There is no one to contact at Intuit, just a "community board" to get answers to your questions. Links sent to me to contact a specialist or a tax expert (which I paid extra for) have lead to nowhere. My return went to a routing number and account that is not mine. This number was printed on my final return which I did not have the opportunity to view before finalizing.

I have been a regular user of TT Deluxe for many years. The cost has always been $79.95 for the Deluxe version. When I did my taxes for 2018, I was shocked to find out that I was charged $190 for what used to cost 79.95. Outrageous that they deceptively jacked up the price by forcing me to upgrade for the same return that I always did in years past. I will NEVER use an Intuit product again. Buyer beware.

This business has to be the largest bully of corporate America. I used to use TurboTax and every year I used them I paid them. This year I am not going to use them but they are holding my previous year tax return ransom. What's worse is I can't just pay them 20$ for the return. They have made it so I have to go through the entire current year tax return and pay for to gain access to the old tax return. I have QBO as well all of their products take extreme advantage of the little guys. Horrible customer service and no oversight for the government.

Advertised as free, and NOT free at all. They are a large corporation with a huge team of lawyers, so naturally they can operate in any way they choose, lying, cheating, falsely representing their products, etc. with no accountability whatsoever. Of course they aren't accredited by the BBB - their entire business is based on a fraudulent misrepresentation of their product. America being a Corporatocracy is ruled by the corporations - we have no leaders only sellouts who belong to corporate lobbies.

When I want to file my state taxes 3 months after completing them; I don't need an update. When I want a PDF of taxes, don't force me to search for the method. After all this BS with this company, why should I continue to use (or heartily recommend) this product? I won't. Y'all write code for profit, so these are not mistakes. it's deliberate. A DECADE WITH YOUR PRODUCT. Bye Felicia.

I used Turbo Tax on the internet for the first time because the advertising said "free" and "guarantee quick refund". Actually, I try to use e-file but some complicated to use or find it on turbo tax web. I also have to pay no matter tax report doing well or not and decreasing the refund amount, which means to lose money. I have a simple tax return and charged in name of complicated processing from Intuit. I found tax return $ 1432.00 but get back $132.00 only and have to pay $ 144.97 by force to Intuit. They take money from my account directly even if not receive the refund from IRS yet. Be careful this is one-way program and find charged fee at the end after processing by yourself. You don't recognize non-free notice until finishing. I advise doing via CPA or other tax services than any web service. Simple and ugly service but charge more than CPA or other tax services.

We needed a copy of our 2018 1040 as prepared by me using TT for a mortgage application. Imagine my surprise when TT would not open on my computer, the same one used in March to prepare my 1040. Imagine my further surprise when the saved tax document would not open due to a corrupted file. Then, I tried to open other TT saved tax documents, got the same message. I will NEVER use TT again, and will warn my friends.

TurboTax is a RIPOFF. If you have filed using TurboTax and have been ripped off by having to pay fees you never had to pay before for just filing, you are not alone. There is a HUGE lawsuit going on with several companies for REMOVING the free service to then force customers to pay for their service. Like others, I contacted TurboTax's customer service where I was told repeatedly they do not issue refunds. If you find yourself in this situation, do not give up. I sent a letter to corporate and the senators involved in the lawsuit to tell them my story, just like you should. I also sent an email to the president of TurboTax. The more people who do this, the more likely it is something will ACTUALLY get done about this.

I am retired and filed a simple return. I put all my information in correctly and the IRS received it. I filed on Feb. 08 and it has been 3 months and I have not received my refund. I contacted THE Taxpayer Advocate service and found out my return was in the Error Resolution office but they didn't know why and they told me I could not find out why until 60 days after March 01. May 01 I called the advocate and she filed a case to give to the IRS But I had to fax her a copy of my W2 and all the tax statements I had. I filed taxes on my own for many years and never had a problem. The advocate said if it was my error I would have received a letter by now so it looks like TurboTax made an error in filing. I will never use TurboTax again and I would advise everyone not to.

My overall tax refund was $242. TurboTax deducted $152 and refunded approximately $90. How is the federal government protecting citizens from such ripoff firms? Strange times for all of us. This is what needs to be done: The federal government should sue TurboTax on helpless citizens' behalfs and induce the firm to refund all monies stolen from tax filers.

I found out after I filed my taxes this year and shelled out $80 to TurboTax that I was eligible for the IRS sponsored truly free to file service (thank you Free Press). I called customer service and requested a refund because I was furious that TurboTax had never once notified me that they offer this service or that I was eligible to free file. When I called customer service, the representative I spoke to flat out lied and said that TurboTax doesn't advertise this program on their website because it isn't an Intuit product (it is), and that I wasn't eligible for it anyway (I am).

I knew TurboTax was a bunch of thieves but in a last minute scramble I went down the rabbit hole. First, I was unable to remove the product so that I could file free federal. Then in order to process my student loan interest I was told I must upgrade in order for the TurboTax wizards to do more math. So now I'm looking at $60 instead of $40. After that I opted to pay TurboTax the $60 to process my return from my return. Apparently there is a fee of $40 that I either missed or just skipped... or it wasn't there. So my $264 return was no only $146. Great.

It took me 3 hours to do my taxes. I bought a copy of Premier because I have renters and had many difficulties getting around to installing the program. I couldn't install Premier because the computer (my mother's) already had the standard version on it and it told me that the program was already on the computer (could not do it on my own because I own a Mac - which is an issue already as well). The Premier version had an installation key on it, so I figured I could use the online version on a Windows computer instead. I finished my taxes and it asked me for a prepaid or installation key and it would not work when entered it.

SCAM FOR MANY NON-RESIDENTS!!! After doing my return with TurboTax this year and paying their fee, I learned if you are a non-resident of Canada and you do not have any income from Canada, then you do not need to file a tax return with CRA. TurboTax does not tell you this fact at the outset of their program (when you declare that you are a non-resident) and they are more than happy to take your money for using their program and have you print out your return and pay for postage for a tax return not even required by CRA. That is my biggest complaint. However, I also had problems with their program because of my foreign phone number and postal code (zip code).

I used TurboTax to file my taxes and chose the prepaid card option for my refund. I placed my order for the card, and 2 weeks later, I still hadn't received it. I called and canceled the card, had a new card mailed out, to never receive it either. I needed this money badly since my truck had just permanently broke down. Between my taxes and money I had saved, I could have afforded another vehicle. After spending most of my money over the next 4 weeks on Uber, I eventually lost my job because I couldn't keep up with the commute. I then had to move as I could not afford rent.

I have used TurboTax since the mid 90’s when it was very new. My tax situation changed last year so I did not need or use the Premier version of the software anymore, but I received it anyway, and was charged. That was my problem for not managing the subscription and money now lost to Intuit. But when I tried to delete my credit card from the site, even after following the instructions Intuit sent in an email regarding deleting the credit card and even after following the instructions the support person Karen gave me on the phone, it became clear that there is no way a customer can delete a credit card. Karen did it for me after I complained about the process. Bottom line, DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD INFO. The difficulty Intuit programs into their site with regard to deleting a credit card seems almost a scam. Do not give this company your CC info.

I have been using TurboTax to file my taxes since 2013. This year I submitted my return and later found out that my previous employer hadn't reported my income, so my return would be under review. I filed February 5 2019 and was informed of the problem on February 28 2019. My $167 package included audit protection, so I reached out to TurboTax and was told they didn't have any more information than I did and I'd have to wait until they were sent a letter. I called again in 2 weeks and again was told there wasn't any way they could help me. I reached out to the Tax Advocacy representative in my state and they started a case. Despite paying extra for audit protection, TurboTax still insisted they had no way of helping me.

My girlfriend filed her taxes with TurboTax the last two years and both years the calculations were off and she ended up owing 2-300.00 to the IRS. Ok, so far this cost us the standard fees around 500.00. I filed my own taxes with them the previous 4 years. I attempted to login to their platform which I had PAID FOR EACH TIME and they told me to access my own data and export anything to PDF, I had to pay them again? What in the ACTUAL ** does that mean? I tell you what it means, that after nearly a grand in their Federal and State fees for their service, where they retain MY DATA - they want to charge me more money to get it back? HOW MUCH SENSE DOES THIS MAKE? I hope this company closes down and the developers who created and are making all the money off of it can not find a job and they literally have to go work at a garbage dump for the rest of their lives. They damn sure deserve less than that.

I have been a customer with TurboTax since 2013 and didn't start having problems until 2017 when I used them and ended up owing 1000 without a clear explanation as to why. This year both my federal and state taxes were rejected. I was forced to pay $49 to activate Deluxe to file deductions and an additional $49 dollars at the end for customer support. I had always filed these deductions for free and didn't pay additional fees until this year. After having both returns rejected, I went to the Federal government's website and found another tax preparation platform, filed, and ended up owing less in Federal Taxes. The whole thing was totally free. I called Turbotax (which has the company phone number buried on its website). I was shocked to find out that the online customer support that you pay for is access to the phone number and other customers complaining about Turbotax and giving each other bad advice.

First, I am a non-practicing CPA. So I file my returns on March 15th. On March 20th I receive a Corrected 1099-Div brokerage statement. The revised statement had very minor changes. The changes actually were a reduction in dividends to claim. So no rush to file an amended return. But oh well, so I file an amended return on April 22. Naturally, I run the updates program which I also did right before I filed in March. And BOOM, now I owe $2,300 to IRS. So TurboTax had their calcs wrong at March 15. I am done with TurboTax.

I have used TurboTax for several years with no issues. It was a pretty terrific, pain free way to file taxes. This year I paid $164.98 for some enhanced features which had to be put on a card before the return would be finalized. After I filed electronically I received an email advising that my fed and state returns were REJECTED. The reason? According to TurboTax, my 2017 Adjusted Gross Income reported didn't match the AGI on my '17 return. Well, I was literally holding a copy of my 2017 TurboTax return and the AGI was EXACTLY as reported.

Bait and Switch. I received an email reminding me to do my taxes with a link for state & federal free $0. I had to purchase Deluxe for HSA and was charged for state taxes. They got $109. I got $70 for a 1040EZ. Never using TurboTax again.

So I’ve used TurboTax for the last 4 years. It used to be great! So last year I had to file a self employment form which cost me an extra 100$ so I figure - that’s probably normal. Then at the end it charged me for federal - even though it claims it’s free. Well I end up being audited. They can’t tell me why? So that’s a fight and a half. 2018 taxes come around and I tell my husband we are absolutely not using TurboTax. That’s probably half the reason we got audited. Yep still no direct reason why! But I wasn’t home so he does anyways. No self employment this year but here I get my bill - cause who would have think it.

This is the last year my family and I will be using TurboTax. Used it for over 5 years without a problem 100% free. This year I was charged about $80, due to a form not available on free file. So, I was forced to upgrade. I'll just pay someone to file it for me. It'll save me the hassle of having to do it myself.

I called before I filed my taxes to confirm the price. Once they confirmed I spend about 5 hours and completed my return. They increased the price by 50%. When I called them, they said they don't have records of when they confirmed this over the phone. That's how they steal from you.

As a new Uber driver I had no idea I could file for free, but yet, it's my first year filing as self employed. When filing I was asked to pay 119.00 dollars which I found expensive since I was using their app with no help, I had filed with them previously for 2 years and it was free. The fee money was deducted from my return. When I received my return. I contacted them, number one because my direct deposit amount was not the total refund minus 119 for the fee. I was charged 158 something, I had called before I received my refund when I learned TurboTax is free for Uber drivers and was told to call back for a refund once I received my direct deposit from the I.R.S.

This is the WORST thing you can do to file taxes. They advertised everywhere that it was free. I filled out all my information myself for me to find out until the very end that I needed to upgrade. Then a $49 fee was added at the end for basically copying & pasting everything from federal to state. At the very end, another $49 fee was added, which wasn’t very clear what it was for. It costed an additional $49 if I wanted to talk to someone for help. This is insane!! Just go to your local tax person! I’m more bad about the fact that I wasted time to fill out everything only to find out in the end it was going to cost me $200 to file when I have a simple W2 form!

The worst tax program the past two years. I was on my own, totally on my own. I had no guidance in the two state taxes except put this number in, you missed it. They messed me up last year and messed me up this year. They have hidden charges that they deny knowing about on state taxes. THIS PROGRAM IS HISTORY WITH ME. I will never use it again, it's gone downhill so badly. No way to contact support on tax day. Highway robbery.

My bank just got charged $85. I called and asked why free meant $85. She told me I used deluxe, which I didn't. I said, how much is that? $39.99. Also, we ALWAYS charge for state, no exceptions. I told her it says $0, $0, $0 literally on the front page of their website. I did not willing sign up for deluxe and also never agreed to pay for state. The lady on the phone just repeated her script off her computer. Maybe she was new, but, she was clueless... She didn't even try to deny that I was charged the deluxe fee, just kept repeating, "TurboTax always charges for state." After doing some searching, this seems to be a reoccurring theme with quite a few thousand complaints similar to mine.

Bought premier online version as we had capital gains. Online info said free federal efile and preparation of state return. First off, wouldn’t accept bank debit for fed tax payment on 4/15. I was doing taxes at 7:00pm on 4/15! Instructions said electronic payments had to be made day after? That would result in a penalty! Help menu was no help. One suggestion was to go into computer and reset computer’s date! Pre-purchase info said NOTHING about this payment limitation. Then, no way to view/print state return to file by mail. Only option to delete form or pay an additional 44.95 to efile! Can’t find anywhere/customer service help. Not happy!

Since I'm retired and just had my 1099 from social security I was going to use TurboTax for filing. After submitting all personal information and getting towards the end of filing, they claimed I made over ten times the amount I entered and stated I owed the IRS over $430,000. When I tried to go back to see what needed correcting it wouldn't let me. What a joke. I used H&R Block.

Feb 1st 2019, I filled a simple FREE tax return. April 16th 2019 comes by and I was charge $39.00. I assumed this was an accidental charge. I call the (800) 446-8848 number. EVERY PERSON I SPOKE TO SEEMED DELUSIONAL and LOST (one person even asked me if I had any plans for the weekend.... 4 TIMES!!!!). I spoke to two agents and a manager (BEATRICE, WHO HUNG UP AFTER I EXPLAINED MY WHOLE SITUATION). They explained to me that the reason I was charged $39 was because I chose a Deluxe Program for "NOT SIMPLE" tax returns. I explained to the agent that my tax return was VERY simple and that at no point did I choose any deluxe program.

I have used TurboTax for years, but never again. They sent me emails touting $0 federal, $0 state, $0 efile. Then when you get all the way to the end, they claim that you must upgrade to the Deluxe which is $59.95. My return was very simple and the bogus reason given was that I had a 1099-R. I ended up using OLT which really is free.

We have been using TurboTax for years with no problems. This year something was wrong with our account - it kept signing us in for the TurboTax Free filing (which we have never done) which prevented us from filing (after the system determined we did not qualify there was no option to select any other package). Trying to call was a joke. The last time we called was at 8:00 pm and we left our number for a callback within an hour. TurboTax called our home number at 1:30 am!!! Over 5 hours later and in the middle of the night when everyone was sleeping. Completely unacceptable. We were forced to create a new account in order to file our taxes, which took triple the amount of time because we had to input all data again. I spent over an hour today trying to contact TurboTax again regarding this issue and came up empty. An easy way to file your own taxes but if you have problems watch out - customer support is nonexistent.

You must either file both federal and state taxes electronically or by mail. You cannot file one by mail and the other electronically. This needs to be rectified. You should have the ability to file your returns however you like. They also suggest in the literature that you send your check in with your SSN written on the front. How many people will see this check? It will have your name, address, signature, banking information, and now your SSN. If you suddenly get a message from the IRS that your check bounced, you will now know why.

Today is 4/15/2019. I did not file 2017 Tax and was trying to finish that up before filing my 2018 Tax. It said I had to download TurboTax 2017, but before I could do that, I would have to pay for an upgrade. I tried for hours, because I was trying to finish both 2017 and 2018 before midnight! I finally got to a window which allowed me to pay for an upgrade that cost me $119.

I used TurboTax many years ago, and it was much better than it is today. They claim it is free, it only is if you have a simple W-2 situation, the moment you add a 1099 - Misc you must upgrade if you wish to continue. Constantly they want you to upgrade, and take more money from you. I just logged out and refuse to be ripped off by them. They wanted 119.00 because I had one 1099! Total insanity. Do NOT waste your money on TurboTax! I then went to just file an extension, and finding out how to do that is obviously not an option once you started a return. TURBO RIPOFF is what they should be called!

Bad experience had to call 4 times...3 of them right at the end. Worst tax software I have used. TurboTax said expats could efile from their own country... Didn't tell me I needed a US credit card. Also that the US credit card need a US address. Support made me go back into TurboTax and change my mail address to that of my US credit card. There is no provision for expats to use a credit card from the country they are filing from! After you’re done you then have to go back into your my info and change it to your real mail address!!! At the very end would not accept my advance audit option and I needed to go back and change my mail address once again to that of the credit card and change it back after it accepted advance audit/identity protection.

Their so-called advertisements free free free is a scam. Simple tax end up causing me $145. They do not post their fees in advance prior to charging you. I will never ever recommend them or ever use them again for anything. Very dishonest company... I would give them no stars. Unfortunately I have to select something. All thumbs down.

I purchased an additional state to download to prepare my state return on 4/14/19. The website did not have problem accepting my payment. However, when downloading the state software, it always timed out. After a few tries and wasting over one hour, I gave up. When you try to prepare tax returns at the last minute, TurboTax is really not dependable.

I setup auto-payment of a state tax balance owed this year and didn't recall doing so. I called numerous times to try to get clarity on whether I setup auto debit or not and after numerous calls and EXTENDED times on hold I was eventually told that I had not set auto debit up for my state tax balance. I then paid the amount I owed myself. I then see I must have had auto debit setup because I was just charged for the amount I paid myself after being told by a turbo tax related csr I didn't have auto debit setup. This whole experience has been HORRIBLE. I will never use your services in the future and will share my horrendous experience with anyone I know looking for tax filing services in the future.

I just filed my taxes with TurboTax and it wasn't helpful but yet I will be charged for absolutely nothing!! I will not be using them again!! I had a scheduled phone call and they didn't call back but yet they want more money for ZERO help!!

I have used TurboTax for several years, but this will be the last. Each year it gets more difficult to navigate through all their added charges. They put the same add-ons in front of you several times but switch the button location. So the first time you click "no" that button might be on the left but the next time it shows up, the "no" button is on the right. When you're trying to quickly click through their multiple upsell screens for the umpteenth time, it is very easy to accidentally order something you don't want and didn't use, which happened to my partner. And TurboTax won't refund you once you're charged! How is that legal?

I have used TurboTax for years, no problems at all. I even recommended them to my parents. Well, that all changed this year. I will never use them again. I only wanted to file my federal returns with TurboTax since the cost of the state was more than my refund. I was not given an option to opt out of the state filing and was instructed to input my payment information for the federal tax return filing, and wouldn't you know, I was charge the amount of the federal and state filing. I immediately stopped proceeding with the filing process and contacted customer service stating that I was charged for both federal and state and did not want both. I also stated that I had not completed the filing process.

Charged me wrongly twice. Both 109$ and 44+44 so total of 200+$ for tax filing. I called the customer support. Waited for an hour talking to the representative who is waiting for her supervisor. And then hung up the call. Tried to call back MULTIPLE times and they hung up my call each time!!! Really! This is illegal.

Take your tax to any tax person. You'll come out a lot less expensive. I am suppose to get $77 back, then this prepaid debit card comes worth $44. Now try to talk to someone. I just won't use them again!

The software claimed that my adjusted gross income for the prior year was not the same amount I was at the time starting at on the return I prepared using TurboTax from last year???? ~ Seriously ~ How come they can’t keep accurate data on prior returns! As a result I had to print up this year’s return & mail it in!!!? I WILL NEVER USE TURBOTAX AGAIN!!!

Way to go TurboTax, you just lost 3 customers & as many potential customers as we can warn! We were fully aware of changes to the tax laws & forms, but TurboTax could have done the decent thing & NOT used it as an opportunity to upcharge for more expensive products! Single mom, trying to get her kid thru college... had to pay $100 extra to get $156 for 401k contributions. This had to do with new schedule 3 form, only "help" offered was shady advice to go back & check box for student (?). Since my child IS a student, we thought she'd legit be able to file for free. Nope, cost her $100, also due to schedule 3 form to claim her tuition. Another in our household had to upgrade to the "Premium" product, although nothing had changed from the previous year. In addition, the upgrades were not mentioned until we had invested WAY too much time to start over. It's just a scammy way to do business, so NEVER again TurboTax!

I was charged for the Max Service when I originally declined it. This billing practice is unethical. They will not issue a refund. I am elderly and my income is so low this service would never benefit me. I declined the service every time asked and it was added anyway.

Why do you keep hiding your real prices? Do you fear that customers will not buy in if you tell them the real price up front? Why do you have to slip your real charges in a bit at a time and endless blatant advertisements after customers have put in enough hours of work that they are not quite willing back out and try something else? Do you rate the value of your product that poorly? It is really crass to indicate that my state taxes are being calculated and then, at the end, reaffirm this statement but with the caveat that yes, you calculated them, but it will cost another $50 for me to get them. Yes, as I said, bait and switch.

The supposed software knew I was divorced but made me go through the same crap that I did last year. I also clicked on the "FREE" tax filing and ended up having to nearly $120.00 for the same stuff as last year. Intuit you and your products are nothing more than sharking tools and you as a company are nothing more than snake oil salesman.

I will never use TurboTax again. They advertise everywhere that the service is free and I clicked the free options, but when I went to submit my tax returns after hours of inputting information, they charged a large fee. You also get charged a fee if you want to go back and review/print your return (which you've already paid for). I don't normally write reviews, but TurboTax is hands down the most disappointing company I have ever bought a service from. If you're thinking of using them, please don't. There are other tax filing companies out there that don't have hidden fees and are easier to use.

I used this because I figured it couldn't be worse than TaxAct, but, I was wrong. It's worse! I spent all day inputting W2 Statutory Income and 1099MISC income only to go through the process 3, 4 times. No Schedule C attached, wrong expenses for 1040 - just a nightmare. I now have to file an extension! I thought I was going to login, pay and file. Horrible. And, the help on the phone was useless at best. No one understood how the software worked, or anything about filing a return.

In previous years I used TurboTax and was satisfied. Over time the push seems to be moving more toward selling services and products than good tax filing. The process to complete taxes has been oversimplified, misses possible deductions and leaves worksheets with essential information incomplete. The interface with other Intuit products is awkward and does not link up well. The data import does not work well either. I will do paper forms and treat the $89 as a costly learning experience. Very disappointed!

My complaint has to do with filing a Form K-1. I have done this for several years and never ran into this problem. My LLC has both "business" and "rental" income, boxes 1 and 2. Never had a problem before but this year the "instructions" from TurboTax said "File separate forms for each type of income" in other words one for 'Business" and one for "Rental" this caused me to do four forms instead of the two in previous years (one for me and one for my wife), a nuisance but not my complaint.

Wasted an hour to get scammed for a $59 fee. Read where state filing would add another $40. Just trying to file a simple return for college student. Such a scam. Went to H&R Block. Pleasantly surprised that BOTH IRS and state of California returns were free as advertised.

TurboTax has made its name by creating a decent product to easily follow and do your taxes. Therefore, this year when they began their free free free campaign and all the promises of being able to file for free I was a bit interested. I have used TurboTax from 1997 forward and have generally been pleased with it. However, this year the advertisement campaign as well as the promise of live CPA help meant I expected something they didn't deliver. First the free free free campaign is simply a lie. There is nothing in this advertisement that is truthful and I actually think TurboTax was deeply unethical in its advertisement. Secondly, while there is live CPA support - it was not distracting than helpful. I would much prefer TurboTax return to the days where you knew you were buying a product and not just accepting the bs ad campaign. Michael.

I moved from one state to another during 2018. Because of this I purchased the TT Deluxe since the package said Federal & state state returns. I did not realise I would have to pay $44.99 to get more than one state return. I also did not realise that I must pay $49.98 to efile the two state returns. Total spent: Purchase TT Deluxe at Sam's $49.86, purchase another state return $44.99, e-file state returns $49.98 = $144.83. I should have gone to my tax accountant. Never again. Find someone who does taxes (not one of the big firms), check them out.

This is the second year I go with TurboTax. This will be my last. I picked the $49.99 option and at the end came up with $109.00 - no choice to change product. Awful and deceitful. I do not recommend this site. I will go back to TaxAct next year.

I, like many other people leaving comments here, have used TurboTax to file federal and state taxes for years. 2018 version is absolutely insidious. The program didn't bring up several forms that allowed deductions. It didn't even give the option to fill them out. Then the surprise forced $49.99 upgrade to deluxe at the end really barked my hide. On top of that the $44.99 charge to file a state return for a $2 refund is an insult. So I decided to fill out the paper forms on my own. Yes the instructions do seem more confusing than they need to be but I got thru them. And to my surprise the TT program missed almost $2000 in deductions I found in the IRS issued instructions. I was really worried about that number so I re-calculated 2 more times and even had a CPA friend go thru it to verify the numbers. TurboTax is reaching its sunset as a tax filing option. Never again!!!!

Clicked "Transmit Returns Now," keeps saying, "There's an update available, before I can file I need to get update". I followed their steps and checked for updates. Showed "Software up to date". Also offered me to optimize my browser through their website. I didn't trust it. Went to Firefox updated; it showed that everything is up-to-date way above their minimum requirements. Still says update needed. I tried the "Help" solutions. Sunday, same thing. Finally found a phone # and call and spoke to a woman at Customer Support. She she told me to restart computer, while she goes and check something out. 1 hr of silence, no one comes back to phone. Next Day same, I clear cookies and cache as instructions said. Still can't "Transmit Returns Now".

Why does it have to be this way. Since I travel for work doesn't let me free file so they keep sneaking in fees like I don't have to pay too many taxes as it is. I wish the government would step in and stop the ** dumb fees these companies keep swindling people out of, 40 here 40 there plus the 5000 in taxes I had to pay. It's getting stupid, H&R Block is just as bad, freemium is the word to use.

Intuit-TurboTax is much worse this year. Has major problems in e-filing especially for State. Their help notes are often completely unhelpful and confusing. Also was very hard to get a reasonable advice from their customer service that mostly untrained.

I have used TurboTax for years. This year I am disappointed! It made me upgrade to the Deluxe version for $49.99 and if I choose for it to be deducted from my return it would be an additional $39.99! I filled a simple tax return, no dependents or anything out of this world yet I had to pay for the deluxe. Very disappointed this year.

I have been a TurboTax user since they began offering it to people and this year I bought the same program as always Home & Business for $119.50. I couldn't file online without paying for the program again. On hold forever with no help.

1 hour of entering - then find out they will CHARGE $59!!! I spent 1 hour filling in information. Could have spent this time actually doing my tax return instead of having to back everything back out. I am a student, working part time. Can't afford to pay for my taxes to be done when I can do them myself. This was a complete lie about FREE FREE FREE.

TurboTax Deluxe not bringing forward schedule C expenses. If I had not been a tax preparer I would not have known to check schedule C to make sure my expenses were placed in the correct lines from the step by step option. I filled out all appropriate information and NONE of it was forwarded to the worksheet. I manually entered it to the worksheet and it did place the info onto the forms. This is not good for those not well informed about how this is supposed to work.

I used TurboTax in 2018 to file my 2017 taxes, and it was really smooth. I figured my 2018 filing should be easy, right? I'm single, no debts, no property, no write offs, had employer health care. I moved over the course of 2018 so I have a W2 for my job before and after. But. Should be pretty simple, right? "Can't file with this zip code & city." Ok. I'll remove both. "Can't file with an empty zip code & city." Ok. I'll add them back. "Can't file with this zip code & city." The help says to clear cache & cookies. Did that. I'm on Windows 7, try a different browser, tried Firefox, Chrome, Incognito Chrome, even IE (gross). Ok. Try a Mac perhaps? Same thing. After 90 minutes on a support call, I still can't e-file for either one of my state taxes. Bless the support guy's soul - he was nice & patient, but the software fell on its face. In a rather simple use case. Poorly wrote, or poorly QA'd.

File my taxes with TurboTax on March 19, 2019. An error was made on the tax form, so I had to amend my taxes. I am homebound and thought TurboTax would take care of my taxes. Charged 49.99 with some other charges of 89.99. Called and spoke to a rep and was told I would have to print the amended tax forms and mail them to the IRS because TurboTax (terrible tax) does not amend online. So what services am I paying for? I would need to find a printer and then find transportation to the post office to mail the forms.

I tried filing my taxes through TurboTax last year, but they wanted to charge me more so I went through H&R Block. Unfortunately H&R Block had technical issue last year and it created a nightmare of glitches and filing issues for thousands of people, including me. Vowing not to experience that this year, I returned to TurboTax and decided to just pay the extra that they requested the year before. 2 days after filing and being charged, I received an email saying that my Federal return has been rejected due to an "incorrect AGI" (which I pulled directly from my last year’s return). I attempted to refile it and received that same notification.

I have used TurboTax for many years and have usually needed to upgrade to Deluxe. This year I did not need to itemized so I wanted the free edition. Wow, from the beginning to end was awful. It upgraded me anyway, so I had to re-register under a new email and phone, because the tools would not let me start over. The Free button said, "Not Now" which I clicked on anyway. It was missing questions, that I had to put in the search box to find. At the end, no usual "Congratulations" that you filed, so wasn't sure if it went through, and download/print. Well, forget about it. NADA! Not sure if I will use this product again.

When I bought TurboTax on the phone from Intuit for my 2017 return they convinced me not to order a cheaper version available online because the seller was not authorized and to buy from them. The sales lady said it was good for five years of returns, that is, 2017 to 2021 inclusive. This turned out to be a lie. When I tried to do my 2018 return I spent hours trying to figure out how to do it from the 017 interface with no luck. When I called the company they said that the version that I had been sold for 017 was for that year only, not for five year. I can't know for sure, but on the face of it it looks like the sales lady may have been on commission, and lied to get her sale through at a higher price than I could have gotten online elsewhere.

So I was going to use TurboTax free to file my taxes both federal and state. I knew I would end up taking the standard deduction. When I clicked on free I added the next upgrade for $20. So now it was going to be $20 to file. Then when I got to the end it said you have to use schedule 5 because you had estimated tax payments through the year. So you also have to use form 1040. That's $59.99 plus another $44.99 for state. So my bill went from $20 to $104 for one form a quarter page long with one, yes one, numeric entry. What a scam. I will never use TurboTax again.

This $80 program put rental income on Schedule C, did not even pull up Schedule E it should have. Could not access the form to do it "by hand". Botched the home business office deduction and could have got us into big trouble. Would not let me put the actual figures on the form. Made hash of the ACA stuff and tried to make us pay a penalty of $400. This was because the two glaring errors above. Wanted to make us pay $4000 in bogus taxes on top of the $3800 already deducted on the W-2. Submitted a help ticket. Got crickets. Tried again. Crickets. Took this mess to a CPA. Got a $4900 refund and will never use this awful product again. Because I did not file, my inbox is spammed on a daily basis, making me hate this product and this company even more.

I chose TurboTax because of their free claims. In the middle of preparing my taxes I am told I have to upgrade and pay 39.95. So I agree and complete my taxes. I go to the payment and it ask if I want to upgrade to the 59.99 and I say no. I put in my payment info and am charged 59.95 without my consent. I will never use again. False advertising and then ripping you off with no one to call or speak to without paying even more. You should be ashamed. I could have sat with a tax consultant for this price.

I opted to pay my taxes in installments with automatic withdrawals from my bank. I live in Indonesia so do not use checks. TurboTax is demanding I download a voucher and mail it with a check to pay my state taxes. I CANNOT!!! There is NO ONE to call without paying $20 for that simple problem. I REFUSE to be ambushed into paying this fee. Next year...GOODBYE TurboTax!

I'm an American married into a French Canadian family and live in the Province of Quebec, Canada. I file federal and provincial income tax in Canada. And the USA requires expats to file a US tax return even though they live year around in a foreign country. As I did last year, I opted for the deluxe version of TurboTax to file my federal return (Expats do NOT need to file STATE returns, only a federal return). After jumping through all the hoops of inserting data in the TurboTax format, my return was complete and I was shunted to the payment page. I have a credit card with a US bank. My billing address for that credit card, however, must be where I actually reside, which is in Canada. Well, after doing all the work of calculating my return with TurboTax, I am finally told that TurboTax will not accept payment unless the billing address is in the US. Huh?

I opened an account. Prepared my return because I can claim a student loan interest. They want to charge me to prepare the return. Ok so I agree. I saved my return. Logged off. Came back a few days later and I had mo return. Had to start over. Now I’m getting significantly less money back. Don’t know what happened, proceeded with my return. Gave my bank account info for the refund. Now I get an email indicating I have two returns, but they filed the lesser amount of return. Now I have a debit card in the mail. I did not ask for that but they are charging me for it. I can’t call anyone. I can’t speak to anyone. I can even fix what they sent in. This is terrible service. It is not free and they don’t subscribe to Consumer Affairs. Not surprised. They don’t want to know the millions of people they’re ripping off. Shut them down please!

I bought the deluxe edition because that's what I used last year. Every section said I couldn't complete filling it out because the IRS forms were not yet available and they would be emailed to me when they became available. I went to the IRS website and lo and behold there were the forms. With only 9 days before the deadline. I ended up going to H&R Block, paying another $59 to get my taxes filed on time. How do I get my money back for the useless TurboTax CD?

This program doesn't address any but the most basic of tax filer profiles - it's a piece of crap. There are plenty of other great tax software options out there; don't waste your money on this one unless you want to owe money or get audited. RIP OFF.

Last year I purchased TurboTax Deluxe (with 2 states) which was sufficient to prepare my returns for myself (a retiree) and my daughter who lives in PA and works in DE. My income consists of SS and some supplemental income from dividends and a small amount of consulting work. This year, with no change in the character of my income and my daughter's income, I was required to upgrade to the premium version at a substantial increase in expense. When I complained to Intuit, I was told given the feeble excuse that taxes were more complicated due to IRS changes. I also do not trust the numbers this time and am having trouble following their calculations, which never happened before. I know something about tax calculations having done my taxes for over 30 years myself without the help of software.

I spent two hours inputting my information into TurboTax free edition and after all that work, as soon as I get to the place where you file, they say that I need to pay them 59.99 to upgrade to deluxe. I was super pissed at this point because there are other free options available that are actually free and I could have spent my time using one of those sites. As soon as I agree to their stupid 60, they take me to a page that shows me that I have to pay them an additional 44 to file state. I quit and I will use another site and spend another 2 hours on my taxes. I will never use them again. Screw TurboTax (and I had been a customer for over 10 years).

I've used TT (TurboTax) for at least 15 years. In 2019 they began a sneaky way to pump up their tax preparation charges. 1. They said there was a $20 reduction in their charges. That applies ONLY to their most basic service level. They constantly urge you to "upgrade" to a higher service level, but the $20 discount disappears when you do. 2. When they said I HAD to upgrade in order to properly report the sale of my house, I entered all the extra information about that, they didn't even fill out or include the form with the Federal return.

Will not allow deductions to be entered. The above summary says it all. TurboTax Premium does not allow expenses (property taxes, vehicle license fees (and perhaps others I have not yet attempted) to be entered. I am "dead in the water". BOOO!

Short story is that we should easily qualify for free tax filing, but TurboTax has changed their software so that it is almost impossible for anyone to use that product. And they don't tell you that you will have to use Deluxe edition until after you are deep into the process. Went to IRS.gov, found alternate software, and have now been able to successfully file federal and state taxes for FREE.

I have been using TurboTax for over a decade. The product has been cost prohibitive. I purchased the deluxe version at Sam's Club for $41.89, paid $ 47.28 for WI state tax return, and paid $24.99 for e-filing for a total cost of $114.16. Paying this amount to do my own taxes is ridiculous! I don't mind paying the cost of the software, but I do take issue with the extra upcharges.

I went all the way through preparing my return under the free product. When I tried to claim my $250 Educator Expense deduction, I couldn't do it without switching to the $59.95 paid product. This amounts to giving them the $30 difference it made in my refund plus paying another $30 for the ability to claim it. Instead, I went to IRS.gov and found an actual free-filing product. I got the $30 benefit of the deduction without paying extra for the privilege!

I bought TurboTax at Costco, like I have many times in the past. They provide a CD, but I have no CD drive, so, like many times before, I called TurboTax (Intuit) for support -- basically you have to talk to a support representative in person, they collect the ID from the CD you purchased and they send you a link to download the software. I have made two calls and been on the phone for over an hour in total and neither person has been able to help me. It is INSANE that the support teams have absolutely no knowledge how to perform this simple task. Who the ** trains them? This should take two minutes, tops! In fact, it really should be automated.

TurboTax only provided me with standard deduction. When I called TurboTax for support, I held the line for >1.5 hours, talked with 3 people. The last person asked me to hold the line >30min and asked me to read her email. In her email, she did not even address my question at all! And she said she can "upgrade" me to live session with their CPA with a charge. The fact is that I only need to know how to have TurboTax use itemized deduction for me. Why should I pay to talk with their CPA?? TurboTax quality and their service sucks!! I have been using them for >10 years and now consider using others.

They have made their website tricky so you end up paying for services you don't need. Once you click on any upgrade, there is no way you can go back and cancel that action. This is my final year of wasting my time with TurboTax. There are so many resources around you if you just Google.

I had bought Premier TurboTax and wasn't able to efile my taxes. I was so frustrated. It said I made the max CA SDI so it wouldn't let me efile. If I changed the CA SDI amount I would be lying to the government which I will not do. What a rip off! They told me I couldn't efile after I paid TurboTax. This was the first time I used TurboTax because my tax accountant died about 2 months ago. I miss my tax accountant.

I have been using TurboTax for a number of years, but this year they charged me for services that I did not use or want.. 123.00, to be exact. I am baffled as to why a great company would do something so reprehensible. This is my last year filing with TurboTax.

Another 2018 Oregon Schedule OR-A error. As noted by others TurboTax had an error on deductions. Mistakes happens. My issue is that both the email and customer service rep implied I made the mistake. It was their mistake not mine. I should have went over it yes but after 8 years with no issues I did not. But I assumed the deluxe version I paid for, that checked my returns 3 times before telling me it looked good was correct. I will never use Intuit TurboTax again.

I filed my taxes this year with TurboTax. As I neared the end, they told me I could only file them if I paid $60. My wife and I discussed it and decided it would be worth the $60 to just get taxes over with. So we inputted our credit card information and paid the $60. Little did I know the $60 fee was a lie. Without our knowledge they tacked on another $50 fee for state filing. When I checked my credit card, there was a $110 charge. I was obviously frustrated, but I figured getting angry at people doesn't fix problems, so I called customer support, explained my situation, and the very kind lady apologized to me. She did tell me they had a refund policy and I could get my money back in 7 days. I asked if I could consult my wife and then call back. We decided as a matter of principle that we shouldn't pay for a dishonest service. They charged our card a different price than we agreed to, and that is enough to lose our service.

I called Turbo Tax shortly after I noticed that someone had accessed my account after filing my taxes with Turbo Tax. I was verified after making the initial call to customer service but yet they would not shut my account down (close my account). I was worried that someone was trying to access my account and steal my information. I had already had problems earlier after I tried to file my taxes online and couldn't.

I'm glad that people is waking up to this white collar crime thief companies. MIND YOU I'M A CLEPTO. Thanks God that people started talking. The fact that they dare to asked you to pay them for a simple thing like your prior year tax scans that you provided it and scan it to them it's a slap on anyone's face.

Very difficult to contact and actually talk to TurboTax. Have to wait for hours to actually talk to a representative. They filed 1040 forms for me, when I needed a 1040NR, there was no option to check this or any other options. The software led me on and I got fooled.

When I started my federal return, I went to the "free" TurboTax site. In addition to Social Security, I have a small income from part-time work. They then sent a request that I upgrade to their software that costs $119. I chose to keep working on the free. When I got to the point where I would enter my business expenses to offset that income, I found that there is no longer an option to create a Schedule C or 2106! So what were they charging for!!!! Now I find that I owe $272 for self-employment taxes when I never did before. Their information was to deduct from my state taxes. I never needed a deduction for my state taxes. I don't know whether to blame TurboTax or the Republican tax bill!

For Oregon early filers, pre-02/01/2019, TurboTax miscalculated their OR state taxes. The company, and their software, did not understand a new OR state tax and instructed us to enter a erroneous $10,000 Itemized Deduction. My initial refund (filed 01/18/2019) as miscalculated by TurboTax... That was received in my account (02/21/2019) and applied to medical bills prior to TurboTax notifying customers of their error (3/20/3019)... was $700 MORE than my actual refund should have been. I had to re-do my OR state taxes by hand, file and amendment before Tax Day and PAY BACK the $700 OVER-REFUND to the State of Oregon. TurboTax was of absolutely no assistance. Each time I tried to contact them and would only help me if I PAID THEM to upgrade my filing edition. TurboTax lost all my trust and I will never use their services again.

I have used TurboTax for 4 straight years and I've never had a problem. I've never had to pay so much for TurboTax, at most $54 to file my federal taxes and the state has always been free!! This year they claim filing was free, but what they don't tell you is that if you have deductibles you will have to switch over to another plan. You might want to put that in clear writing instead of hiding it in your system. I figure since I always file with them I would just pay the extra money and be done with it. I was suppose to get $800 back as my refund, but I choose to pay with my refund. I expected a $100 or so difference. Well, when I reach check out it's already taken half of my refund because of all the fees TurboTax has. Now I am only get $300.00?! What a joke! I am not using TurboTax next year that is for sure. No one should have to pay that much just to file a simple tax return. You're getting greedy TurboTax!!

TurboTax advertises their deluxe service as $59.99. They said that I had to upgrade because I had 'Other Tax' on my tax return. Whatever. Then they charge me $104 on my credit card because they claim that I needed a state filing as well as a federal one. Well of course I do! Everyone has to file state and federal taxes - TurboTax is deliberately misleading by advertising one price, when it is damn near impossible to pay that price without doing your taxes in two separate ways. Disappointed that they are so shady in laying out payment and fees.

Had hard time inputting the right state which was not on list. Can’t ask for advice since there’s a charge for it. You search for the information but not much there. Totally worthless literally since it’s free free free. Wasted hours trying to figure it out and got nowhere.

I bought a 2018 TurboTax tax CD from the Sam's Club, despite that I have plenty of storage to download any updates, it would not updates 2018 TurboTax. I will buy H&R block next time. There are a lot complaints regarding update failure on the TurboTax website.

This is my first year using TurboTax and I will NEVER use it again!!! I filed my taxes and they was accepted February 1st. I still to this day April 1st have not received my tax refund, they say they are still being reviewed. I’ve called the IRS and they have pulled our taxes to be looked into further.... Now I put everything that TurboTax asked for in the right boxes! All the years I’ve done our taxes this hadn’t even happened. The first time I used their program this happened!!!! Never again.

Used them for years. Get on this year and they had past employers with years gone wages, and I couldn't correct it no matter what I did. Tried to call the automated system from hell which is useless. Finally got an idiot on the line, who got so confused, I asked for a supervisor, and they disconnected me. And I was supposed to $49.99 for that???? Now, I'm looking forward to 20 years of unsolicited contact about my unfinished return. POS product.

I prepare my tax return as well as those for my 3 children. This year I decided to just e-file the state returns like I do the federal returns. Make it look like you pay $24.99 to be allowed to do unlimited state e-filing like it is for federal. I e-filed my son's return to get his $50 refund for state, then went on to second son's return and wanted to again charge me $24.99 for his state return. What a rip-off!!! Very misleading! After already forking over like $80 for TurboTax, you'd thinks another $25 should get me unlimited state filing. RIP-OFF!!!

I wish someone told me about this terrible company TurboTax prepaid card. I lost my card a month ago and I reported my card stolen, a representative put in a dispute claim for charges that was not authorized by me. A week later they answer my claim and I was denied my claim to which I’ve never made any charges on my card. When I asked him why I was denied they did not tell me. I still have not received a letter and it’s been a month and I put in another claim and they did denied that one also. I also sent medical documentation that states that I was in the hospital when the charges were happening, TurboTax prepaid card took my money and refuse to give it back. I believe I was discriminated on. I will be looking for a lawyer!!!! To sue these thieves.

They advertise 0$ Federal and State. They list the conditions which would make it not free. I did not hit any of those conditions and yet I was forced to pay or have all the work I did entering the information.

I had purchased from the first vendor because of the price offered. Got the product downloaded and tried to install. It failed to update critical programs, federal forms, help and state forms. Called Intuit C/S. Was on the phone for four hours. Intuit C/S could not help me, they could not fix my account, etc. Was able to get a refund from the original vendor who I wrongfully thought was the cause. Decided to try Amazon version... Big company should be okay, right? Wrong, had exactly the same problems. Did find an internet site with manual update download patch while talking to Amazon CS but it did not fix my state issues. Amazing that the Intuit CS people don't know about this problem.

They claim support, and live help, but really put you on hold forever and send you to people who don’t actually help. The software pulls numbers incorrectly and they can’t explain where they came from... Go to a real person or H&R Block.

I've been using TurboTax since 1998. For the last decade or so, I haven't considered using any competing products. But next year I will, because Intuit has managed to infuriate a (formerly) happy and loyal customer. I tried the online version this year. It said "you don't have to pay until you file". But most of the features I liked weren't there-- for example, I couldn't click on a number and get the source of the data, as I could with the desktop version. But at that point, I had already invested several hours in the process, and I didn’t want to start over.

New York state requires e-filing of state returns. We allowed our son to prepare his taxes and he opted to mail his federal return. When we tried to e-file his state return as required by the state, TurboTax would not allow the state return to be e-filed unless the Federal return (already in the mail) was e-filed as well.

In filling out Form 1040 using the CD version of TurboTax, I could find no place to enter my CA mortgage interest payments, but went ahead to complete as best I could and then e-filed the federal return. For whatever reason, the refund is ~$1400 less than last year, with no substantial changes in my financial situation, which is as uncomplicated as possible. However, when looking over the California return paperwork I saw that there was nothing listed on line 8a, "Home mortgage interest and points reported to you on Form 1098." Going back through the TurboTax protocol several times, I could find no reference or instructions that would help, but I finally took a guess and put in the interest amount under 8a C- "Additions," at which point the CA refund went up around $600 to just under last year's refund.

I am trying to talk to a person to resolve an issue all they care is to get me to pay more money and not resolve. Their service is not free and it is double what is quoted. They say 39.99 for a basic then they charge an additional 39.99 at the end so you're paying 70-80 dollars. They lie about fees and it shows up at the end. I had a basic question about system but they want me to pay a fee just to get a question answered about system not IRS or return. Guess I will go elsewhere so I can get honest a service.

I have completed my tax return for both federal and state tax (Massachusetts). The next step is for Turbo Tax to review the returns. But the system instead of reviewing the return, asks me to complete the state tax return. So I cannot make the system review the return.

We are two another victim of TurboTax's 2018 OR state return software error. We filed at the end of January and then received a notice in March that TurboTax messed up our return and now we have a couple weeks to pay back $600 of our refund received because of their error. Taxes are too important for TurboTax to be screwing up on this scale. Never again.

Most computers don't have a CD drive anymore. You have to call TurboTax and give them the CD info, and they place a download link under your TurboTax account online. I've done this in the past, and while annoying, it was quickly resolved. This year it is a complete nightmare. Not only does the automated system refuse to let you speak with a person, when you finally figure out how to get around it, the hold times are insane, and some of the people I finally spoke to had no clue how to do it, and ended up wasting an hour of my time. Overall, a horrible experience.

Since we itemize and I help my kids with their taxes, I purchased TurboTax Deluxe. I downloaded it on my computer. With tax the charge was over $80. According to the information on my receipt, I could prepare 5 Federal Tax Returns and 1 State Return. What it doesn't tell you is that you can prepare your state return and print it out but you have to pay an additional $24.99 to e-file it. I called support because it kept trying to charge me and they explained the additional charge. Very misleading. This is the last year I will use them. There are other companies who let you use their software free and don't charge you to e-file.

While I was doing my taxes with Turbotax, it kept telling me that I needed a different operating system on my Mac. It happened to be the operating system my Mac has. I tried for over three hours to contact customer support and would eventually go from the internet to a computer on the phone. Over and over, the computer would not let me talk to a person because it couldn't process my email. It would direct me to online Turbotax 'help.' It's the worst non-customer service I have ever had. I have had it with Turbotax!

When you get your refund they make extra, unauthorized deductions just because they can... For instance, even though I applied for direct deposit, they charge $40 for a refund processing fee. Plus, $20 for "other." Feel lucky to get anything back after the leeches got ahold of it...

This company repeatedly advertises FREE filing. And even if you pay the $80 for the program they still charge you $40 for your one free state filing. I was not going to use them again this year. But fell for that ad that claimed free state. Well, no more. I will look at other software for next year.

I filed with TurboTax, as I have done for years. This year, 2 MONTHS after I filed, I get a "critical" email from them that said, in part, "Because of an error in a TurboTax calculation, you may have underpaid your taxes. If you used TurboTax to file your 2018 Oregon state tax return prior to February 1, 2019, you may have overstated the Itemized Deductions, leading to an underpayment of tax. We fixed the issue in TurboTax and we want to make sure you have the information to determine if your return is complete and accurate."

I wish I could give it a negative rating. So difficult to use, keep leading to the page for upgrading services. I was forced to upgrade to a paid version, but it made the user experience worse. I then had to pay ~$50 per state for state tax filing, which is so ridiculous. I will never ever use this again.

I have a card through Intuit-TurboTax and had my card stolen while out shopping. I called to file a dispute. I was transferred several times and the representative appeared to not understand and would continuously repeat what I said and then ask me to again tell her what transactions were not authorized. She acted as if she didn't understand or believe me, asking the same questions repeatedly. There were only two transactions disputed totaling $57.58. I finally got the dispute filed and the process is a bit much and no way to fax or email the letter they ask for. It has to be handwritten or typed, signed, and mailed out.

I have used Turbo Tax to process my taxes since I had my first part time job at 15; I am now 32. Over time my taxes have become more complex and I have continued to rely on Intuit services. This year I received a notice that taxes in my state were calculated incorrectly and I needed to file an amendment: NOW I OWE MONEY BACK! I know that this is money that I shouldn’t have received back so I understand paying it. But it now leaves my family in an unexpected bill, when our refund was already smaller than usual with the new tax laws. I will use an accountant going forward.

They had sent me a check out and I never received the check that they said that their bank had sent out and their bank has took me through a lot just to get my check replaced. I will not ever use TurboTax again.

What I have to say is more or less what everyone else has already stated. After a lengthy filing period, there is a paywall before you file, forcing you to upgrade in order for the tax filings to be sent out. If your taxes are simple - do them yourself. Don't waste your time with TurboTax, their support center (which you also have to pay for), or their upgrade. Yes, TurboTax, I am upgrading, and filing my taxes somewhere else. Boom. Roasted.

I have used TurboTax for at least 25 years. This year sometime happened that I cannot understand why it happened. My husband and I have Obama Care or the ACA. I marked the box that we had health insurance and input my 1095-S form from the Health Insurance Marketplace. Form 8962 was generated. I updated the return just before efiling my 2018 return.

On March 18th, 2019 my TurboTax prepaid card was hacked and used in Southfield, Michigan. $340.00 was withdrawn from my account without my knowledge or consent, and my card was also used at McDonald's. I filed a dispute by emailing them my information to the greendotcorp.com and have yet to receive any feedback. The reps were rude and not helpful at all it's like I won't be getting my money back. I will NEVER EVER use TurboTax prepaid card again and I would not recommend anyone use this card next year. I'm very upset at the service. I should have been received my money back by now. I have kids to feed and bills to pay. This is the worst!

On 2/28/19 I decided to file my tax return with TurboTax. Big mistake! Immediately they told me it was free then when I filled out all my information and was ready to click on submit they told me I can’t complete my return until I sign up for TurboTax Deluxe which is 39.99 and not to worry because I can take it out my tax return so I proceeded. My problems did not end there. I then submitted my tax return and they told me I was due for a federal return of 711 but will only get 655$ because they need to take out the 56 state that they claim I owe NYS. I then read the fine line lab and they said they are charging me 127$ so I call customer service and spoke with Jessica ** case # ** who said I will not be charged the 127 that she will make sure I only get charged the 39.99 for the Deluxe package however I had to wait until I received my taxes in order for them to refund me. I said fine.

It cost me $39.99 for the State and $89.99 for the Federal filings. But hidden was $44.99 called premium service required if you are filing in California and/or if you wanted your fees deducted from the refund. I called and was runaround multiple times over this and told to call Santa Barbara Bank and Trust about the situation. Santa Barbara Bank told me to call TurboTax! I was told in order to have fees taken from my refund you MUST take the premium service and/or audit service. This was not explained when I made the selection to pay now or from my refund.

When filing my taxes for some reason; the zip code wasn't put correctly. I was first asked to send a copy of my ID which I did. Then I call again and now they asked for a recent bill. I don't have any bill, so therefore now they telling me that they will keep my money. I now have lost my money.

I bought TurboTax Premiere. Done with both Fed and Ca. Printed the return for mailing the Fed forms will not entirely print. The second time tried to printed all deductible forms by click off State but still print the whole bunch of State Return and 3 Federal Pages. Tried and tried were no avail. If I sent only 3 first pages without itemize items definitely the invitation for IRS auditing.

I filed my Oregon tax returns on January 24, 2019 after receiving all my documentation from employers and such. Today, March 20, 2019 at 5am I wake up to an e-mail from Turbo stating the following: “Because of an error in a TurboTax calculation, you may have underpaid your taxes. If you used TurboTax to file your 2018 Oregon state tax return prior to February 1, 2019, you may have overstated the Itemized Deductions, leading to an underpayment of tax...” So I immediately go in and now I owe $1,053 to the state because I decided to do my taxes early and turbo tax was having calculation issues. I had also filed through the Deluxe version which was over $80. I would’ve been better off going to a different tax service and paid the same amount and not have had to get hit with a $1,053 bill that Turbo is suggesting I pay by April 15, 2019 because it’s not like I have tuition and other expenses to pay for too.

February I attempted to file my return but got this message, "Your Illinois return is currently unavailable to view, print or download because some of the forms haven't been finalized." After waiting a few weeks I decided to contact Customer Support. I spent about two hours on three phone calls and she finally sent me a link to a download.

After I finished filling out all the necessary information, I then learned I would have to pay a fee of $39.00 for my payment of $59.99 to be taken out of my $231 refund with my net refund being $132. I will not pay this fee of $39 because it was not disclosed before filling out all the information especially when I have a tax consultant who will charge me $50 with no hidden fees. I will never use TurboTax again. Beware of the $39 fee taken from your refund plus other fees.

TT should be taken out of stores. It gave me a house tax credit that I should not have got. It gave me $400 income credit that I should not of got... It just did not look right. I was getting way too much back. So I took my paperwork to a tax place and for $75 dollars they made it right and took only 20 min. Glad I did not send in TurboTax. I took TT back to Target and they gave me a refund. Never again will I use TT. Use it if you want a letter from the IRS.

I used TurboTax for the second time this year. When I go into my 2017 tax return, the home page summarizes my refunds from Federal and State. Perfect, However, when I go into my actual documents, all the numbers are different and it indicates I owe $7000 on Federal!!! After doing a lot of research, I found a bogus 1099-R for a $40,000 distribution that never happened.

Been using TurboTax for many years and love it. It is exceptionally thorough and that is GOOD. Never ever had an issue from IRS on my returns. It has so many wonderful features that help ensure you don't miss anything.

I, like many others here, have used TurboTax for years. This year I figured it would be like the others, charged minimal for federal and state is usually free. This year, I was charged $60 for federal, $40 for state, AND they then wanted to charge $40 **JUST TO TAKE THE MONEY DIRECTLY FROM YOUR REFUND**, HOWEVER there is no warning to this hidden fee until you're about to click "pay". TurboTax has become a nickel and dime corporation, and makes a profit by scamming people through false advertising and hidden fees.

I used the free version but I have friends used the pay version and they say it's great! Worth the money! I have been with TurboTax for 8 yrs now and have always been pleased with their software and ease of use! Keep up the good work TurboTax!

I’m a long time customer and was tricked into thinking I was getting a free filing. But I was charged double what the software costs at Sam’s Club and was not told until the end of a 2 1/2 hour filing process. I called, basically told I could opt out, but all the provided information would be lost.

After entering all our incomes and mortgage interest payment the due Federal and State taxes looked pretty much OK. Few day later due amounts looked same as before until I started to enter some more deductions (state car taxes, etc.); there was a message the $10,000 limit deduction for state taxes was reached and some deductions will not apply. But the HUGE SURPRISE was seeing the due taxes skyrocketing by $20,000 Federal and $3,500 State.

I have filed with TurboTax for several years now and I've always qualified for the free service. I realize that people should not expect services for free forever, so I'm willing to pay a little for a great convenience. Having said that, this year was like being nickel and dimed at the circus. Nothing has changed about our lifestyle/circumstances. We are in the same home as the last 6 years, no children at home, wages and SS income are about the same, from the same employers, and I get a tax credit from the Healthcare Marketplace as I have for the last 3 years. Nothing has changed. Except as I entered our income information, it wasn't clear where my husband's SS income should be entered.

TurboTax walks you through the process, step-by-step. It’s so easy to use. If you have questions, you can ask the community, or a TurboTax agent. They are very responsive. I highly recommend TurboTax!

For the past several years I found it impossible to load TurboTax into my windows based computer. It simply would not load. Had to contact TurboTax and get it to authorized a download of its program into my computer.

I used a new email address this year to file, and now my return has been put on freeze for 48 hours - the max they can hold it under IRS law. In the security email, it provides a phone number to call to "let them know" it's really me, but when I call, I am greeted by an punchable-sounding robot voice explaining my return has been put on hold because I used a different email. Okay, now why would you send me an email telling me to call a number that will tell me the same thing as the email??? The cheerful robot then tells me "no further action is needed." Does this mean my return has been unfrozen?? Will it be filed?? Who knows?? I guess I'll have to wait and see, because I can't actually talk to anyone about this without paying $30. That's some textbook extortion right there. Not impressed.

Up until the last step of the process, I was very pleased with TurboTax. It is quick and easy to use. I get to the LAST step, after a good hour and a half, and I get a message saying I must upgrade to Deluxe. It waited until the last possible step to tell me this, probably to push people towards paying the fee after all the time they spent entering information. It is not as "free" as it would lead you to believe, and I consider their methods predatory. Would not recommend.

I clicked on a link on my bank's website that was supposed to get me free TurboTax online ($80) discount. It took me to TurboTax, after I completed and filed my taxes I saw they had applied a $15 discount. When I finally managed to get in touch with customer no service, they informed me they do not give refunds. How stupid are they, I wasn’t asking for a refund, I was asking for the discount I was promised when I started the process. Too bad they have decided to steal money from unsuspecting users and have truly lost sight of what customer service is and taking ownership of a problem they caused. Certainly won't use them next year!!! Just hope I don’t have to listen to their obnoxious Free Free Free Free Free ad next year. Epic fail Intuit/TurboTax.

Their system doesn’t work for MC users. Hours and hours with tech support. WARNING. DO NOT USE TURBOTAX. It’s an inferior product and its staff is filled with inept uneducated people. STAY AWAY. Nasty people — it’s been a nightmare. My amended return was printed on the WRONG FORMS.