Spectrum Reviews

I am low income and have a hard time understanding things and Spectrum has helped me time after time when I call and ask for help. I needed my bills lowered and I needed a new phone. Ryan in Texas spent over 45 minutes trying to figure out how to help me. Going over what I have, what I use, what I need and I dont need. In the end he got my bills down and a new phone through financing very affordable. The fact, after we got off the phone, 5 hours later I called the number again and talked to Laura in Washington to make sure the deal with real. She confirmed it was. I was crying.

I switched to Spectrum Mobile in January 2025. At that time, I added 3 lines. I live in an area that has weak cell phone signals from all major carriers so I was a little concerned about the level of service I would receive from Spectrum. If the signal strength from the major carriers was weak, what could I expect from a relatively recent start-up mobile service? After speaking to a Spectrum representative and a neighbor who already had Spectrum Mobile, I decided to make the switch. No regrets. I have no issues making and receiving voice calls and using data when not connected to Wi-Fi. And as an added bonus, I'm paying almost 50% less than I was paying with my previous carrier.

I recently switched my cell phone service from Metro PCS to Spectrum and decided to keep my device. After receiving my Sim card in the mail, I called Spectrum mobile support to get them to help me activate it. I was transferred to Fernando (I think that was his name), and he was the best part of the process. He was absolutely amazing and freakishly, but refreshingly, patient (LOL) with me while guiding me through the activation process.

My tech supporter was Travis yesterday, who spoke clear American English with no foreign accent, patiently listening to my situation while out of state away from my Spectrum home internet, understanding my situation with poor T-Mobile cellular service at this vicinity. With his professional help and a 3-way conference call to my wife (T-Mobile “plan manager”), both my iPhone and iPad were switched from T-Mobile cellular service over to the Spectrum Mobile cellular service, while I remained at this rather remote rural area. This has resulted in much improved voice phone call quality, with a consistent conversation ability not experienced with T-Mobile (unless I drive into town near the interstate highway, or sometimes going outside the front door of this house seeking a decent signal strength).

I switched from Verizon to Spectrum and The process was a breeze except my son’s phone was either too old or something with his phone just wouldn’t connect to cellular data. Samsung A50 (it's old, he didn’t want a new one) so customer service spent a great deal of time trying to get it to work and we decided to go to the store to either fix it or get a new one, the rep at the store was fantastic, we actually had a used iPhone at home so I brought that just in case we couldn’t get the Samsung to work, we decided to try the iPhone and it works beautifully after we switched the SIM cards.

After spending over 20 hours on the phone within a single week, I was finally able to get them to fix my account. I recently moved, and the entire experience has been horrible. At one point, I had three active accounts for the same address. Then, just when I thought everything had finally been resolved, I was billed for equipment I had already returned. They even confirmed that their system showed the equipment had been returned, but somehow it was added back to my account two days later. At this point, it honestly feels like they’re just trying to get more money out of me. My advice: don’t take their word for it. Ask for proof that whatever issue you needed fixed has actually been resolved.

Spectrum is a monopoly in the upper peninsula of Michigan, there is no competition and it is pretty much take it or leave it.

I hate robocalls and texts. After I called to report an outage, Spectrum started calling me back with robocalls to give me updates on the outage. I told them when I signed up to never send me automated calls or texts. They said fine. Now they won't stop calling me. I just got a phone call apologizing for an outage that isn't effecting me. Although their speed is better than my old company, their service is spotty, it comes and goes. Their policies are idiotic, and I would not recommend Spectrum as an internet provider. Their rules and policies are more important to them than customer service. Why must they interrupt my sleep to tell me the service is out? As soon as a new company comes to my area, I will drop Spectrum like a hot potato. Go elsewhere.

Updated on 05/03/2026: Spectrum is awful. I moved 2 weeks ago and have had service for 6 outta 14 days. Forget when ya call customer service. They are god awful terrible. I finally asked for a tech to come out and they are gonna charge me even though I haven’t had service for half the time I’ve been here. The tech Taron was absolutely awesome. So as of right now I am connected let’s see how long it last. If I lose it again I will be leaving spectrum and going to Starlink or Verizon.

Spectrum is a corporate scam. They've somehow become the most widely known internet provider in my area so people just default to using them not knowing they actually provide the worst internet speed for the price that you can get. Then they're going to double the price of you bill for the same awful internet, then when you go to cancel they're going to continue to charge you for the awful internet service even when you're not using it. I would recommend going without internet before I recommend Spectrum to someone.