Spectrum Reviews

Kiera was so amazing! I was setting up my cable and internet and I had a 10/10 experience!

Monday 6/29/2026. I have to say that our situation has been rough, having to move 2 times in 6 months because of electrical issues and bugs bigger than my dog, but Spectrum has been here to make sure we have our internet connection. A technician came out yesterday and had everything going, but I turned off a switch in the living room and suddenly the TV went off, so I called Spectrum, and they came right out.

I have been a Spectrum user for years and have witnessed this company get better and better with time; normally it’s the other way around. I have been working remotely for 6 years, and Spectrum internet has been very reliable and fast. I have had minimal issues throughout the years, and wouldn’t trust any other provider to deliver the internet that I rely on for work. I keep Verizon mobile hotspot for plan b access, but have very rarely had to use it for work. The professionalism and expertise of their agents is superb and you can tell that they put a lot into their customer service training. I highly recommend Spectrum for your internet needs.

An associate named Ty ** in Columbus Ga, on Macon Road. He was very helpful and hands-on. I was on the phone with a representative who was very unprofessional for a long time. Ty handled the situation with professionalism. I suffer from PTSD and was very irritated, but Ty knew how to handle the situation. Another customer commented on my situation, as did others. Ty helped us all. I would recommend Macon Road Spectrum to everyone I meet.

I signed up for and agreed to a specific Spectrum plan for new service in Conway South Carolina. After installation, I received a bill charging $40 more per month than the package we contracted for. When I contacted Spectrum, I explained they had installed a different package than the one we signed up for. They assured me they would correct it and adjust the billing to match the agreed plan. Today, when I went to pay the bill, the error had not been fixed. I contacted them again, and this time they refused to make the adjustment, claiming they “don’t prorate bills.” This was never about proration—they simply installed and billed for a package we never agreed to.

Customer Service employees are kind, but they can't help you due to company practices. We ordered a new phone in-store which was a huge mistake. Although our salesperson was incredibly kind, they only had black phones, so we had to order a mist blue phone. When we got home, we saw in our account that the ordered phone was black not mist blue. We could not cancel or change the order, so we went back to the store. Our salesperson could not cancel it either even though it had only been placed 2 hours ago. We had to order another phone. Due to the mistake, the salesperson showed us her screen as she ordered. It took 3 times for the order to take.

Worst company I have done business with in a very long time. It took 3 phone calls to close my grandmothers account after her death and more than a month. The first representative said someone from another department had to call me. No one called (but they said when I called they had tried three times). I had no missed calls or voicemails from Spectrum. I received a letter and called them back and it took being trasnferred 3 times to finally get someone close the account (but of course, they are charging for the entire month even though I called to close it a month ago). I will never use this company again.

I have been a long standing customer of Spectrum internet and it was decent for a few years but this year their internet has been absolutely horrible and this week I'm switching to fiber. It's just ridiculous to pay $80 or more a month for internet that goes in and out constantly. I highly DO NOT recommend Spectrum!

I have Internet service with Spectrum and wanted to add mobile to spectrum but Verizon since I am a new customer is willing to waive all fees today so I can walk out the store with 3 new lines and so I contacted spectrum since they're already getting my money for Internet would they be willing to waive the 158 due today and they said no, so because they obviously don't care about keeping customers I might see what the Internet service Verizon offers and spectrum might very well lose a few customers today because my family members are disgusted with them as well for this same factor so I want everyone to know Verizon cares more about getting customers and keeping customers than spectrum. Very sad reality. I always thought spectrum was nice and caring but apparently not.

If you are switching because they offer "device buyout program", don't bother. I was approved for the buyout program and was issued 2 virtual rewards visas. The next day, the 3rd party they are contracted with put a block on them "potential compromise" with no reason for the compromise. The customer service is not in the US! Said could take 7 months for them to come to a resolution or a straight answer, seems all rather janky. It's been over a month and I am yet to have access to these funds with zero help from Spectrum or the 3rd party. So I am left to now pay the device balance and late fees added due to this situation to my old provider, when the devices were originally free until I left their service before they were promotionally paid off.