Spectrum Reviews

I have been a Spectrum user for years and have witnessed this company get better and better with time; normally it’s the other way around. I have been working remotely for 6 years, and Spectrum internet has been very reliable and fast. I have had minimal issues throughout the years, and wouldn’t trust any other provider to deliver the internet that I rely on for work. I keep Verizon mobile hotspot for plan b access, but have very rarely had to use it for work. The professionalism and expertise of their agents is superb and you can tell that they put a lot into their customer service training. I highly recommend Spectrum for your internet needs.

We always have a great experience with Spectrum. Went to the store today (walk in) and was met with a sincere greeting that we'd be attended to shortly. When the rep came over, they thanked us for being an 11-year customer and subsequently was able to find my husband a Wi-Fi enabled iPad quickly. From there, they added it to the account, and we were on our way within 30 mins. It was so easy and fast. It can be hard to shop with two little kids (5 and 4) and the rep was great. Anytime we call for an issue, we are always treated with respect, and our issues are resolved fast. Excellent service, outstanding experience.

I am low income and have a hard time understanding things and Spectrum has helped me time after time when I call and ask for help. I needed my bills lowered and I needed a new phone. Ryan in Texas spent over 45 minutes trying to figure out how to help me. Going over what I have, what I use, what I need and I dont need. In the end he got my bills down and a new phone through financing very affordable. The fact, after we got off the phone, 5 hours later I called the number again and talked to Laura in Washington to make sure the deal with real. She confirmed it was. I was crying.

I switched to Spectrum Mobile in January 2025. At that time, I added 3 lines. I live in an area that has weak cell phone signals from all major carriers so I was a little concerned about the level of service I would receive from Spectrum. If the signal strength from the major carriers was weak, what could I expect from a relatively recent start-up mobile service? After speaking to a Spectrum representative and a neighbor who already had Spectrum Mobile, I decided to make the switch. No regrets. I have no issues making and receiving voice calls and using data when not connected to Wi-Fi. And as an added bonus, I'm paying almost 50% less than I was paying with my previous carrier.

The most helpful group of people I have ever done business with. I am transferring my Internet & Home Phone from one company. And my mobile phone from another company. I'm keeping my mobile number and phone. From my first call to the many others I made, everyone I spoke to was very helpful. They answered my questions and added helpful information too. They made it so easy for me to follow the tasks I had to do with my mobile phone. Shout out to all of them.

If I could give them 0 stars I would. Their customer service is the worst; they never know what they're talking about, every conversation is different than the last one. They're so quick to take your money but they don't do anything to help. The WORST company I've ever had. I would never recommend them to anyone. WORTHLESS COMPANY.

I have been trying to solve a problem with Charter Spectrum that finally after a 4-day struggle was finally solved 17 June 2026.... Since I first walked into its store on Bellflower Boulevard in Long Beach California - Sunday 14 June 2026 for assistance getting any of my phones to work.... And since I walked into and spent time at your Pine Avenue store in Long Beach California - Monday 15 June 2026, Tuesday 16 June 2026, and Wednesday 17 June 2026 to turn on and remove a Fraud Alert on a brand new flip phone.

For the first time I bought my Apple phone from Spectrum. The first new phone had a problem. I sent the phone in the package they gave me but they lost the phone at their warehouse. So to make them happy they deducted $1300 from my checking account without telling me. I am on a pension so this has hurt me. After going round and round they found the phone. It is now 3 weeks since they found the phone and I still do not have my money back.. They keep saying it is on its way. Its way to where? Hell? Once I get my money back I am done with Spectrum.

Direct (1) Written, (2) Documented in (3) Evidentiary Matter - Spectrum directly lying to Customers about Service Outage causes with -WRITTEN- evidence from Spectrum Field Supervisor stating the problem was caused by Spectrum vendors on-site causes 7-hour node outage.

In January, due to poor internet service, I closed my Spectrum account and duly returned all associated equipment. A month later, I received an invoice for unreturned equipment, so I contacted customer support. They claimed I still possessed a cable receiver, which I had in fact returned many years ago, as I had canceled my cable service in 2019 and the receiver was collected at that time. In those days, Spectrum mandated the return of equipment for redistribution to other customers, so I explained this to the representative. I was advised that their escalation team would investigate the matter and follow up with me.