Spectrum Reviews

I just found out they increased my rates from $49.99 to $63.00 per month for basic internet service. It's impossible to navigate the endless phone trees if you call so I tried the chat feature. You still cannot reach a person only an AI interface. No explanation of the increase is available. The only help offered was a number to call to cancel my service. I plan to take them up on that advice since another vendor is coming to the Suffolk area in Virginia.

They do not do right by their potential customers. We have been asking about internet since we started looking at the house we bought (we started asking August of last year). They kept saying, "Call us back in a couple of months." I called in June and they said they "had to do a survey to see if we could get internet". Nope. They said we couldn't get it. We started getting 3 post card type coupon cards in the mail every week. Checked the website, it says we could get it. So I call. The sales rep says, "I called two construction managers, they didn't answer. Call us back tomorrow (Tuesday)."

The Spectrum line fell & they said 4 days before they could come out. I explained I depend on the internet for my work. It didn't make a bit of difference. I will never go with Spectrum again. This is just hard to believe.

We are a customer to Spectrum for 5 years. We got the discount from Affordable Connectivity program. I called the agent and give him the approval number but he did not honor the discount, also every time we call for price reduction they higher the price, I'm 67 years retired and I have fix budget.

My experience with Spectrum internet and TV provider has been nothing short of a frustrating nightmare. I had a simple inquiry about their services and never expected to receive any equipment before making a decision. To my dismay, they sent me the equipment without my consent or confirmation. I had only spoken to their representative over the phone, and I made it clear that I needed time to consider my options and would call them back. Unfortunately, it seems they completely disregarded my request and proceeded to ship the equipment without my authorization.

I moved locations and I had 3 different people at Spectrum tell me my internet would transfer. After moving to the new location, it turns out Spectrum lied to me and I would need construction to get internet. They told me it would cost an additional $2500. After speaking to management, I was told the fee would be waived because I was lied to. It turns out that was also a lie and spectrum was going to make me pay that anyways, because they have no say over their construction. GO ANYWHERE ELSE!

I left Spectrum Mobile because I found out only after very quickly running out of hotspot how much was actually available with Spectrum Mobile, and I needed a good deal and had a good deal with my previous provider. I had thought that getting everything all under one roof would be great. But when I found out that I was not getting what I needed, I decided to switch. However, when I did switch, there was software which had been injected into the software on my phone regarding a "hotspot service" (which I also was not told about when I signed up), that was not removed when I left Spectrum mobile.

I just canceled my Spectrum account and disconnected my service because of all their problems, throttling speeds, down time, equipment failures, continually raising their rates, etc. to switch to Verizon 5G Home Internet. They make it so that you have no choice but to call and talk to a rep if you wish to cancel. The rep who took my call was extremely rude.

On several occasions, I've tried to ask why I'm forced to pay for channel I don't watch. Spectrum states the additional channels are part of the package & they can not break up package. I say; Why should I pay for channels I don't want or watch. How dare you presume what channels I want as a part of my package that I should pay for. Spectrum pre created packages in the way it will force consumer to pay more money. Thus making a bigger profit. I should only be charged for channels I select/I want. I should be allowed to create my own package. I feel this is a violation of my rights as a consumer. "No retail store makes you for additional items you don't want." How can spectrum get away with this practice?

My wife and I bought our first house a couple of weeks ago. I called Spectrum to see if they could move our service to our new address. Sadly, they do not cover that area. So, I let them know that we had to cancel our service. Our billing cycle starts on the 10th of every month. We canceled our service with Spectrum on the 13th and returned the equipment on the 14th. Our bill was $60 per month. Today I received a bill for $70 and called to ask why. The Customer Rep gave me some attitude, so I asked to speak with a Supervisor. She actually gave me a "Whatever" before transferring me.

Senior citizen Spectrum Cable TV consumers beware... Six weeks ago, after a Spectrum Cable TV "service upgrade" and the resulting problems, we noticed how the new cable TV guide screen has smaller print than the original on screen guide. After several attempts to make the print larger, multiple cable TV technicians concluded the guide screen print size, and the unreadable MOD tiles size, could not be increased.

Been with Spectrum for about two years. Cost started are $45 for 300 mbps. We seldom get over 100 mbps. Cost now is over $85 dollars. Cancelled today, they billed me 2 days ago for current month. They refused to refund unused portion of this month (28 days). Buyer beware.

Watch out for these guys. They added products to my account and charged me an extra $50/month for 5 months before I saw that I had the extra charges. Now they say that I can't dispute it because it has to be within 30 days of the change to dispute it, which is apparently in the small type of the terms and conditions. I never asked for some deluxe HBO and Showtime products to be added to the Spectrum app (which no one in my house even has or uses). They claim that I must have added the app, selected this premium package, and then deleted the app. It's absurd. They're criminals. They also protect upper management from having to talk to consumers being railroaded as I was. They aren't available to speak to. What a bunch of criminals!

Not even single star with this company. You will find miscellaneous charges on your account. Even I didn't add TV service and they added it by default charged for it. When I called they said they are going to refund the amount, after two months of service. However they refunded only partial. I was told by an agent, there is no contract/cancel and prorated what I used for, but I got charged for full month even I used few days. The reason to cancel the service is because of the internet speed and intermittent disconnects.

I am a Service Disabled Veteran and Electric Contractor. I often times work out of town, state, and/or country. May 5 I paid my bill after a reported service outage. They said services would be restored shortly. June 1st I returned home from working, had to call Spectrum, discovered that they had my services as pending not active. Asked for credit, as their error prevented clients from calling in and leaving messages. They offered 3 days of credit for about $25. I was without services for 26 days. This is undue enrichment and violates public utilities regulatory practices act. Looking for secondary options.

Unfortunately we don't have many choices in Florida for internet/tv cable. After 2 am service stops. Can't watch anything online. Expensive service for so little recreation. This is a no-no type of service.

Here's you a story about Spectrum. I was with them a long time. Finally got fed up with the rate increases. Paying $195 for internet and cable. So I called and told them to disconnect my service. I could get fiber and a streaming service for around $130. So a savings of $65. They then said would I keep their service for the same amount locked in for three years. I told them they were too late. I already had the other service installed. I told them to disconnect that day on the middle of my billing cycle. Now they want the whole $195. I should only be charged for days of use!

Stay away from Spectrum! Choose any other option. They are either completely unethical or enormously incompetent. I’ve never had a billing dispute so frustrating, time consuming and fruitless. Discontinued service early November 2022, equipment returned/received by early December 2022 (acknowledged by Spectrum) but was billed as an active customer through January 2023 without their equipment! On the phone with them countless times, 2 to 3 times per week for several weeks in an attempt to resolve this issue.

They tell you they are sending someone out for no charge and then require a payment or threaten service shut down. I was told there would be no charge when I called to initiate service. I did not solicit or request service.

Many hours, many weeks, many customer service associates and techs....all saying, "I can fix your, problem"....But I have the same problem. I am not stupid. I am a retired CEO. Retired military. Stay away from Spectrum, if you can. "One hand doesn't know...what the other hand is doing."

Switched over to Spectrum home internet from AT&T a few months ago because a door-to-door rep told us they could match the package we had for a lesser price. Should’ve known it was too good to be true — ever since switching our experience has been nothing short of a nightmare. Let me preface this by saying I work from home, so a stable and reliable internet connection is of paramount importance to me and my career. Ever since switching, not only have speeds been noticeably slower, but almost every time I am on a video call without fail our entire network crashes. And it doesn’t just crash; I have to reset it a minimum of 3 times before it’s even stable enough to open an email. And that’s not even mentioning the outages — let me tell you, it seems like there’s a widespread outage reported every other day (compared to highly infrequent outages with AT&T).

Worst cell phone service I’ve ever had. I have called Spectrum so many times and visited their store. Nobody can tell me why I don’t have service half the time. Don’t fall for the cheap price. It’s cheap for a reason. The service is terrible!!

BEWARE OF SPECTRUM!! DO NOT USE THIS COMPANY FOR SERVICE!! Their internet isn't very good and their cable service is even worse. We had their service during the three years of covid and it never worked. All Spectrum did was string us along and we had to pay a monthly payment for services that weren't working. We called customer service multiple times and we were told that we had to pay for the services that weren't working. Then once they had a technician come to our house to confirm that their was an issue with our services, and that Spectrum was at fault we would be reimbursed.

I had spectrum last winter. They were incredibly hard to reach, hard to schedule, and subpar. I stopped service in December in Okanogan County and moved back to Seattle. I had to put all of my things in storage for a time period that was longer than intended. During my stay at my new address, I applied for mail forwarding and continued to receive calls and emails on the same phone number and email addresses that I have had for the last 5+ years.

Have been on the phone for about 1.5 hrs. Absolute idiots! Called and got disconnected about 10 times and got sent to nowhere. All the while you hear all the "wonderful" services. Just a bunch of stinking **

Spectrum is a scam, I'm moving this weekend (across the street) and all I simply wanted to do was transfer my account over there taking my same cable box/internet modem with me and have it set up to work there. I was told I had to call SALES to do an address transfer, the scammer in the SALES office told me because I was moving to a new address I had to assume the role of a NEW CUSTOMER even though I've lived in my current residence for over 13 years and been a Brighthouse/Spectrum customer for 25 years.

Customer service didn’t have a clue how to help a longtime customer. I am switching to a different company. I never experienced such stupidity in my life. They basically wrecked my phone. Switch before something goes wrong or you’re screwed.

I was sent a flyer for TV choice. $29.99 with any 15 channels. Sounded good. I only watch about 10 channels or less and they had those. 10 days, 12 chats and about 10 calls later, I pulled the plug on the whole deal. They did a bait and switch, very common for them. You must accept local programming at an extra $25 or so charge. The online system does not correctly show your TV channel channels, package, and have no ability to manage it, etc. Spectrum is a very unethical company. Service and support are terrible. Product management is always looking for ways to trick aka deceive the customer. Soon Google Fiber will be on here along w TV etc. While I do not care for Google at all, they are better than Spectrum.

I paid for a NBA League pass subscription for the 2022-2023 NBA season. I cancelled my membership with Spectrum and loss my subscription access. The NBA website clearly says “if you have purchased a full season League Pass subscription and paid the entire Fees in advance, and during the current NBA season you elect to discontinue your subscription, your subscription will expire at the end of the current NBA season, but subscription Fees for the current NBA season will not be refunded.” Spectrum is not honoring the same guidelines. I no longer have access to my NBA League pass. I have to pay another subscription, although I had already paid it through Spectrum. They are ripping customers off.

Spectrum continues to amaze me with their poor communication and lack of follow-through with regard to resolving issues and randomly canceling appointments for no clear or apparent rationale. Seniors need his/her/their landlines to be in working condition for Lifeline Emergency services. It is very frustrating when a Spectrum repair appointment is canceled without the customer’s knowledge and permission. And, when the appointment is canceled by Spectrum there is no follow-up call or notification that the appointment was in fact canceled?! Very frustrating to receive services needed and no responsibility. When I need to reschedule or cancel that requires me to responsibly communicate with them / Spectrum with clear & concise communication. Why isn’t this responsibility BOTH ways??