Spectrum Reviews

I had a horrible experience moving my service to a new apartment. Spent more than 2 hours on the phone trying to transfer service. The representative kept trying to sell me TV and internet instead of fixing my internet. Finally they decided to send over a technician. They promised a time but the technician was more than 2 hours late. Avoid Spectrum. If I could go back in time, I would use Verizon instead.

If I could give negative 5 stars I would. I had internet through Spectrum for 1 year. The service overall was terrible. I was constantly experiencing outages, I had to rest my box almost weekly and had to contact support at least once a month to get my internet back after multiple resets. The last month of my year of service they increased my bill by over $25 without informing me. They claim it was put on the statement but regardless after contacting support waiting 45 minutes on hold to try to ask for assistance in lowering my bill I was offered no options. No support. Horrible customer service. I don’t understand why they treat loyal paying customers so badly. Needless to say I’m riding out this bill cycle that I’m paying a fortune for and canceling service and never doing business with Spectrum again.

When we got Spectrum we were told we would have all sports and local sports channels including Red Zone.. didn’t have the local sports channels, called said $10 more a month. Just called for red zone and it would be another $10 a month if i want to add it. Even though I was told I'd have it. All they do is lie and scam you for more money. Switching to AT&T because they people blow.

Let me tell you something, these people will talk to you but know nothing about what they are doing. I don't know who trains these folks. I am stuck with Spectrum because that's the only phone company I can use. They really rip people off. People with disabilities if you say you have one and need help with router etc setting up...they lecture that they can stay on phone with us..I kept telling them good god...I have vision issues and have a disability. It's like puling teeth to get someone to get out. Now after a long debate finally they did but why argue about it. Here's other thing..they will give you a prime membership but you have to do everything and the ** on the phone just tell you...we don't know how to do that ..you are on your own. That's the conversation mostly. Their chat section is run by AI idiots and takes forever to finally talk to a live person. Welcome to the "fall" of customer service.

The Dallas area BBB gives Charter Spectrum and A+ rating even though 2,276 people gave them only One (1) star rating, and only 565 people have given Charter Spectrum above 2 stars! Maybe we should be rating the BBB along the same lines as Charter Spectrum because they evidently are equally as dishonest! 7-1-25 I agreed to 1 gig of service and 14 months later I HAVE NEVER RECEIVED A GIG! I am getting the same speed as when they raised my service to 600 mbps which always provisions for 200-300 more speed. I am going to find service elsewhere as a result of their continued insults, denial of speed they said they would provide, and now for the second time, they disabled my computer AFTER filing a complaint with the FCC... then it suddenly starts working again! That's blatant harassment! Oh and yes - my computer can most certainly handle 1 gig of speed. It ISN'T my computer!

Lost service Thursday 9-10-2026, was told no technicians are available until Monday 9-14-2026. No apologies, no resolution offered other than 3 days of no service. Paying almost 200 a month for this type or service? Unacceptable. Zero stars because I star is too generous.

Spectrum changed our bulk account from owner responsible to tenant responsible without our knowledge or explaining the change. Our specialist Stephanie ** then forgot to send notice to our residents. Services were cut on September 1, 2026. It is now September 9, 2026, and we still have units without services. Spectrum does not seem to care. One tech even came on site looked at one unit, refused to address the other units and left. We were told we would not receive a discount for the time we were without services. Very unprofessional, very rude.

I talked to four Representatives about the same issue in 4 days and every time I talk to one, I come up with missing channels, it's like it was planned, just so I would to upgrade to get those channels back, which is exactly what I had to do. I was grandfathered in with him but they would not give them back. Either they're all liars or its planned that way, you cannot trust Spectrum or the representatives.

Too many business outages. I am trying to run a business and this is the 3rd outage this month. Not dependable at all. When you call to complain, they don't care. They don't care that my business is losing thousands of dollars every time an outage occurs. They give a $2 credit when the outage causes our phones and medical records to be inaccessible and we lose about $5000 a day with outage. Spectrum should be giving me that since it their fault. $2 is laughable. This is a business with sick patients that I can't treat without Internet. Canceling as soon as Bright Speed gets to Columbus.

Horrible customer service. Donald the supervisor who would not give me a last name was so rude. Basically telling me I have no common sense. Do not get their service. They lie about promotions. I'm stuck paying more a month because of the wrong information I was given. The supervisor even heard the customer service previously talking to me give me the wrong information and all he can say is, "Well sorry I'm talking you know." Avoid Spectrum internet and mobile.

Wish I could give Zero stars. Cox informed us that since Spectrum is now our cable/TV company, there would be no price increase. However our price jumped from $298 to $329! Do not believe them if they say you can call a phone number and someone will help lower your bill because you are a long time customer. I have tried that a number of times and it never results in a lower bill.

A card was left on my gate in remote location and I called. I was so happy to have a different cheaper option than Starlink. I talked to him on the phone for a long time and was even going to bundle multiple phone lines and more. They set up install appointment. Well I wasted hundreds of dollars. I could NOT afford buying equipment, a different phone, power to ethernet cable, repeater, and more. plus took the day off work so I could get Spectrum installed. Cancelled my starlink. I waited around and they didn't show. Turns out they cant actually provide internet to my location. They just wasted my time and all that money I could not afford to lose. Some things I may have to pay shipping to return, some things I got on FB marketplace and can't return, and my lost wages are just lost. Frustrating experience.

I was called by a sales rep to sell me services in FLORIDA! Spectrum get your shit straight and then the rep kept me on the phone because she didn't like that I said to lose my number. This is a solicitation call and I do not want your shit! SPECTRUM SUCKS ASS.

They lied to me about the fiber optic! They installed cable, not fiber and charge me $70 a month for 1000 MB. We never had 1000mb, top internet speed was no more than 500 MB with a lot of lagging! I went to return the equipment and the Spectrum store had only 2 people working with 10 people waiting for help from the 2 employees working! Very rude and not wanting to help. (“You find all you need on the app”) answer I got from one of the engineers working there! That’s why everyone is running away from this company! DO BETTER!

I added Spectrum in October '24 using a promotion that claimed to lock my rate for three years. The service has been good, however a recent notice from Spectrum showed that my rate would change in October '26 (after two years). I had a chat with their representative and she informed me that after two years they start the process of moving me to full rate despite the original promotion for three years. I was told that I could contact their customer service team to see if there is a new promotion that might 'work for me'. What worked was the original agreement for three years. This is a classic bait and switch pricing routine. It is frustrating to need to spend so much time working through this routine when the best I can hope for is to put in great effort to get back to what was promised. More likely they will still renege on the promotion and still raise my rate. How very frustrating.

I decided to cancel my account after their ridiculous price increase, and one of their reps upped my internet speed without my permission. The woman kept me on the phone for 15 mins, convinced me not to disconnect my internet that day since I was paid to the 22nd, and she marked it to be cancelled on the 20th. BIG mistake – don’t do that!

8/20/2026 Today I had the best experience with Spectrum in all the years I have been with them. It was the first time in all the times that I had an issue with something and it was handled very professionally. This was at the Stateville N.C. Store. The young lady's name was KYLA **.

Beware!!! Do not get any mobile services with this company. They will tell you that your bill will be a set amount then 6 months later double it. This place is crooked and steal people money. Also, the upgrade anytime is a lie! We went to upgrade and were told we could only upgrade once a year. Then, after having enough and call to ask how much to close my account out was told it was only 1700$ then get a bill for $2800. Phone companies are a joke, and a lot do the same thing, but this is the worst, and I do not recommend them! Pay more money and go to T-MOBILE. The service is so much better anyway because Spectrum drops left and right. Take it from a lesson learned is STAY AWAY FROM SPECTRUM. T-MOBILE INTERNET IS WAY BETTER, AND CUSTOMER SERVICE IS 1000x better. Roy and Joe do not need to be in customer service. They both belittled me and talked down to me! Again, BEWARE and do not use SPECTRUM!

It's a nightmare to cancel. They won't let you off the phone. They ask questions that are not their business. I do not recommend.

I personally do not have Spectrum service and probably never will because of this issue we are having. Spectrum came out on my property a few months ago and bored some new fiber optic cables for new internet they are trying to provide in my area. But the issue arose when they bored the holes they disturbed the soil beneath and caused huge 3-4 feet deep sinkholes in my yard. So now I have two huge holes in my yard that are just safety fenced off and no one is coming out to fix these holes or fill them in.

Their sales tactics equate to downright harassment. A salesman showed up at our door and asked if we were interested in switching the Spectrum. My husband said we were interested and would like details sent to our email so that he could have time to compare pricing before ever agreeing to anything. They then called to schedule an installation appointment. We said we did not order an installation. They asked again if we wanted their services. We said at this point no.

Leaving reviews everywhere possible. If you have to just return equipment go to UPS store!!! Spectrum emails tell you it is an easy drop off in store. FALSE!! Spectrum shouldn't even list store drop off as an option and just tell people to go to UPS. Horrible horrible experience in the Spectrum store. Stood around for 80 minutes to MAKE A DROP OFF!!!! No one in their right mind would think they needed to take more than five minutes to make a drop off. It could really be a self service station in the store!!! People know how to use self checkouts these days. The process is the most idiotic system ever, to require people to wait that long to try and work with a live person. I

I am getting a great deal for internet and cable since I live in a retirement community. The service is very good. Unfortunately, the customer service encouraged me to switch to Spectrum mobile. I was on a reasonable plan with Verizon for $35 a month with a phone that I bought, Moto G. Spectrum made me get a new phone from them that would work on their network. So it was great and really cheap for a year. Then it went up to $50 a month. I called, and I got the $40 plan, but it took 2 months to change. Now after 1 1/2 years my phone won't charge. So I have to pay off a phone that won't work, Moto G 2025.

If you get them plan on keeping them because to disconnect you have to call and they will keep you on the line for over 29 minutes.

I have been a customer of Spectrum for 3 years. My service was basic at $64.99 monthly. I choose to be paperless because it saved me $10.00 a month. I was a very good customer. Paid my bill on time for 3 years. After receiving my last statement as all the previous ones, I noticed my bill had jumped to $84.99 a month. In very small print it stated I lost my $10.00 a month credit and they decided my plan was no longer available, so we get to charge you another $10.00 a month! I called and ask them about all of this and they basically told me this was the only thing they could offer me.

Spectrum is actually the worst internet on planet earth. My internet goes out every five minutes at night and my wifi randomly turns off for like five seconds at least ten times a day. Spectrum. Get it together, your actually so bad, FIX IT. I'm not trying to have my internet go out when I'm in the middle of doing something important.

Charter/Spectrum has to the worst at keeping anyone with reliable cable or Wi-Fi services. I have had them for years and every year something is wrong, down or limited. It is absurd this is the only service available. They don't stand behind their lack of service. Over 300,00 a month for fractured service and all the report is "workers are currently correcting"

We downsized from a house with Spectrum service for 8 years to an apartment in the same zip code. The Spectrum agent handling the transfer of service said updated equipment would be sent to the apartment and we could keep the same phone number. The new equipment was never shipped so we used the old equipment from our house. A tech was not available for timely setup so we had to do it ourselves (not easy for elderly over 90 years old). Everything worked perfectly for two days, and then suddenly we had no home phone service.

I paid my bill for my mobile phone since July 24, my phone been in SOS mode can’t use my phone. Can’t use it right now and I’m still getting bill to pay my device. I pay my bill for my device. Phone still in SOS mode. I need some done. I need my money reimbursed. Thank you.

I signed up for and agreed to a specific Spectrum plan for new service in Conway South Carolina. After installation, I received a bill charging $40 more per month than the package we contracted for. When I contacted Spectrum, I explained they had installed a different package than the one we signed up for. They assured me they would correct it and adjust the billing to match the agreed plan. Today, when I went to pay the bill, the error had not been fixed. I contacted them again, and this time they refused to make the adjustment, claiming they “don’t prorate bills.” This was never about proration—they simply installed and billed for a package we never agreed to.

Customer Service employees are kind, but they can't help you due to company practices. We ordered a new phone in-store which was a huge mistake. Although our salesperson was incredibly kind, they only had black phones, so we had to order a mist blue phone. When we got home, we saw in our account that the ordered phone was black not mist blue. We could not cancel or change the order, so we went back to the store. Our salesperson could not cancel it either even though it had only been placed 2 hours ago. We had to order another phone. Due to the mistake, the salesperson showed us her screen as she ordered. It took 3 times for the order to take.

Worst company I have done business with in a very long time. It took 3 phone calls to close my grandmothers account after her death and more than a month. The first representative said someone from another department had to call me. No one called (but they said when I called they had tried three times). I had no missed calls or voicemails from Spectrum. I received a letter and called them back and it took being trasnferred 3 times to finally get someone close the account (but of course, they are charging for the entire month even though I called to close it a month ago). I will never use this company again.

I have been a long standing customer of Spectrum internet and it was decent for a few years but this year their internet has been absolutely horrible and this week I'm switching to fiber. It's just ridiculous to pay $80 or more a month for internet that goes in and out constantly. I highly DO NOT recommend Spectrum!

I have Internet service with Spectrum and wanted to add mobile to spectrum but Verizon since I am a new customer is willing to waive all fees today so I can walk out the store with 3 new lines and so I contacted spectrum since they're already getting my money for Internet would they be willing to waive the 158 due today and they said no, so because they obviously don't care about keeping customers I might see what the Internet service Verizon offers and spectrum might very well lose a few customers today because my family members are disgusted with them as well for this same factor so I want everyone to know Verizon cares more about getting customers and keeping customers than spectrum. Very sad reality. I always thought spectrum was nice and caring but apparently not.

If you are switching because they offer "device buyout program", don't bother. I was approved for the buyout program and was issued 2 virtual rewards visas. The next day, the 3rd party they are contracted with put a block on them "potential compromise" with no reason for the compromise. The customer service is not in the US! Said could take 7 months for them to come to a resolution or a straight answer, seems all rather janky. It's been over a month and I am yet to have access to these funds with zero help from Spectrum or the 3rd party. So I am left to now pay the device balance and late fees added due to this situation to my old provider, when the devices were originally free until I left their service before they were promotionally paid off.

I wish I could pick 0 for stars. Spectrum does not offer same-day customer service. My spectrum modem died completely. I called spectrum to get a replacement, sadly, they could not provide one same day and I had to wait by making an appointment. Since I work from home and I need my Internet this was terrible to find out. I’m surprised such a big company cannot fix emergencies right away. I wish Verizon serviced my ZIP Code.

I’ve been paying $90 a month for just Wi-Fi in my second home for the security cameras. Apparently, they’ve been overcharging me for years, when I canceled they offered me the same service for $20 a month and informed me that I have another month that I have to pay them for after I canceled the service. Sick and tired of getting ripped off by these companies. They should offer their promos to existing customers as well instead of just new customer. If they took better care of their customers in the first place, they wouldn’t leave instead they ravage their wallets. Screw Spectrum.

If I could give zero stars, I would. Spectrum consistently raises prices without any notice or explanation, making them significantly more expensive than almost every other internet provider in the area. When you first sign up, they are all smiles and warm welcomes. But the second you face an issue—especially regarding unfair billing—their customer service completely vanishes. Nobody is willing to help, and you just get passed around.

Sales person guaranteed me Spectrum would save me at least $1000 in a year, said when I got my final bill to upload to Spectrum. I did everything like instructed, during wait period Wi-Fi is horrible it’s spotty, clicks on and off, I have to rest a lot. Was informed I would have to pay an extra $10 a month for each Wi-Fi extender, I explained I didn’t need an extender with AT&T but was told no other way to fix it.

Kiera was so amazing! I was setting up my cable and internet and I had a 10/10 experience!