About Spectrum
Spectrum Internet provides internet, phone and home entertainment coverage to millions of homes across the country. It offers three plans with different internet speeds and multimedia options. Customers can combine TV, internet and voice services for the most cost-effective deal and take advantage of internet speeds as fast as 940 Mbps. Before you buy, it’s important to know that while Spectrum offers service in 44 states, not all features and speeds are offered in all areas.
- Offers a free modem
- No long-term contracts
- Packages for different budgets
- Not available in all states
Spectrum Reviews
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Reviewed Jan. 24, 2025
Spectrum does not honor their service contracts. We agreed on $56.99/month for 2 years. 1 year through the contract they went up $3 and said that the Wifi equipment charge went up and that was a separate fee. I consider that unfair and unprofessional. I myself have a business and when I agree on a price to charge a customer I honor that price even if my expenses go up. That's just part of having a business.
Reviewed Jan. 22, 2025
At the time of setting up a new account I was informed that the $30 activation fee would be waived. It was not after some time speaking with a rep I received a $10 discount. So today my first autopay payment was processed and I didn’t see the $5 discount applied to my account. I contacted Spectrum Lorenzo from West TX. I asked for him to apply the $5 discount for autopay. Lorenzo stated they ended that program. I informed Lorenzo that it’s posted all over the internet and there are no end dates posted regarding the discount. If the salesperson doesn’t know that the program ended and is still using as a selling point it doesn’t appear legit. In addition just google the autopay program discount for Spectrum. It’s alive and active so again promoting this to deceive consumers. I mentioned to Lorenzo I would be posting this but didn’t seem to care.
Reviewed Jan. 17, 2025
Loyalty doesn't matter. My bill has crept up by $3 every 3 months. It's insane! I called and asked for a reduction in my bill. They REFUSED to do anything for me. So I got ATT fiber. When I called Spectrum to cancel, they wanted to charge me a cancellation fee. ATT handled it. Yay.
Reviewed Jan. 16, 2025
Called to see if there was a way to lower the cost of our package. We spoke to a rep for about 45 minutes before the call “failed”. Nothing had been decided, let alone finalized. Decided I’d just call back the next day. That evening I received 4 emails (all the same) from Spectrum reviewing the changes we had made. But, we hadn’t made any. The next morning I received another email with our new bill indicating that our package was now $10/mo more! Like, what? Called back the next day. Spoke to 3 people, including a supervisor, who said that the order had already gone through and couldn’t be changed. Pretty slimy business practice. However, it made the decision to dump Spectrum an exceptionally easy one.
Reviewed Jan. 15, 2025
They were the only option I had in my area, was getting cable and internet for $130 per month, three years in they still have the contract to provide service to this area but my rate is not $281 per month, ridiculous. Meanwhile, they run constant ads for businesses to get internet for $49 and for cheap cell service. They will screw you over.
Reviewed Jan. 11, 2025
Stay away! They raise the monthly bill with no notice and they don't take accountability! When I contacted the rep she basically did nothing, no apologies no nothing! Check out this reply when I ask about canceling "Great question, you would owe the full amount for the current month of service when you cancel even if it's a day after the cycle started. Example your current billing cycle ends on today. If you cancel tomorrow, you owe another $76.99 even though tomorrow is the first day of the next cycle." STAY WAY
Reviewed Jan. 10, 2025
This Company (SPECTRUM) is worse than Verizon. As far as I'm concerned, they are the Worst Company to do business with period. I had internet (with a promotional offer) with them and decided to bundle it with TV and Mobile. I was promised a two-year lock on the price, later told only one year. It took almost two weeks to get the equipment. THEN, I get the bill and it's $30.00 a month higher than quoted and I have an emailed statement that states so. After round and round... I canceled the TV service and for my efforts they raised my internet $18.01 a month more. That's the thanks I get for trying to do additional business with them. Needless to say, I’ll be getting rid of them completely for now and forever. STAY AWAY. They will lie to get you to sign up.
Reviewed Jan. 7, 2025
I am moving and need to cancel my service, with the intention of renewing it when I am ready at my new location. I called to cancel the service just a few days after making my monthly payment, but to my surprise, they charged me for the entire next month's payment! The customer service representative explained that they bill at the end of the usage period, so even if I used the service for just *one* day, I would still be charged for the full month. On top of that, they added a $25 late fee! After nine years as a loyal customer, they showed absolutely no concern about retaining me, even though I had planned to return to their service. Well, for the rest of my life, I will not use anything related to Spectrum.
Reviewed Jan. 4, 2025
Spectrum is scamming customers with their online promotions. They refuse to uphold a promotion they were offering for online internet service. I have spent several hours disputing this and their escalation and retention team is a joke. No leadership here, only profit pushing. It is disgusting that this company is getting away with such deceitful practices. Avoid this company at all costs and buyer beware.
Reviewed Jan. 2, 2025
Deceptive sales practices! Stay away! The ad that they will buy out your device is a lie. Spectrum owes me $500 on a buyout and $200 for an activation fee that was not disclosed. It was such a hassle to switch and I am very sad that I did!
Reviewed Jan. 2, 2025
I have internet/tv/phone. The only thing that I've had any luck with is the phone. They keep sending out technicians who look in my basement at the cables and tell me everything looks good. I keep losing internet, so my tv service won't stay connected. I contacted support tonight, and this time they told me they can't send out a technician because their system is down. The largest internet company, and you guys can't do the only job you have. Having a manager contact me tomorrow. Short of a HUGE credit, there is nothing they can say to me that will convince me that the service is worth it.
But now that I have to switch EVERYTHING I will have to go to my bank, adjust my direct deposit, and cancel all of my services through Spectrum before signing up for new services through a new provider. What a headache! SPECTRUM IS UNRELIABLE UNLESS YOU ARE RELYING ON THEM TO FAIL. Also, a little side note. If you do get conned into signing up, refuse the Xumo box or whatever. First of all there are far better internet tv boxes you can buy for a lot cheaper than $60. Returning mine to spectrum was a nightmare. I had to drive 40 miles, three times just to return the darned thing.
Reviewed Dec. 30, 2024
I have been a customer of Spectrum for the past 8 years. I cancelled my service due to the quality and price. They kept increasing my rate and my service would go out briefly 1-10 minutes multiple times a day. When I cancelled they did not even attempt to rectify, nor retain my subscription. After I cancelled, I found out that they will not prorate my account and charged me a full month of service, even though I only used the service for 1 week out of 4 for the billing cycle. Attempted to resolve this with customer service for to no avail. BEWARE! GO ELSEWHERE for Service! Spectrum SUCKS!!!
Reviewed Dec. 15, 2024
Spectrum internet and tv services are terrible. Spectrum said we needed to update our equipment which we gladly did and now it’s worse. Nothing like trying to relax and surf the Internet and watch a football game on the weekend with Spectrum lol.
Reviewed Dec. 11, 2024
We could not be more loyal than most. We have been a customer since Time Warner. Over 20 years. We have had internet problems for a long time. We had half a gig, never worked. Spectrum gave us 1 gig for one year starting last May 2024. We have never had 1 gig. The most was 600 mbps one time. Our speed runs around 50 to 100 mpbs download, 15-25 upload. We have had numerous tech here the past year. Finally tech guy came 10-4-2024. Found the problem, said maintenance would have to repair.
Today is 10--10-24, never have heard from maintenance. Called, spoke with Rena out of Kentucky. She was suppose to have the supervisor, Ken to call me. Said it would be 5-10 minutes. That was 45 minutes ago. Spectrum is the most dishonest group I have ever dealt with. I could write several pages of our experience the past year. I am calling Google tomorrow to set up changing and I am filing a complaint with the AG office here in our State. Spectrum needs to refund our money for the past 12 months. I have everything recorded.
Reviewed Dec. 7, 2024
The worst excuse for internet provider. My neighborhood connection goes out multiple times every single day. We are no longer able to work from home. We are never warned about upcoming outages. They simply pull the plug any time they feel like it, and keep us down for hours at a time. When we call them they will say they know about the outage but can never provide any explanation or repair details. They NEVER offer any discounts or apologies. Their "customer service" is a joke. Their "technicians" are clueless. All they ever do is swap modems. Why aren't regulatory authorities getting involved? Most reviews are negative. This company is known for being bad. Why is this allowed to continue?
Reviewed Nov. 30, 2024
Spectrum are ripoff thieves. Corrupt company. Their services is so horrible and very unreliable. I have to watch with my tmobile Hotspot and my firestick to watch tv and stealing money. I am paying for 1gig and not getting even 500 of high speed. Please stay away from spectrum or you will regret it.

Reviewed Nov. 27, 2024
Absolutely garbage! If I could give negative stars, I would. They mislead, they lie, absolutely terrible customer service and Internet that goes out 2 to 3 times a month for days on end. Stay away from SPECTRUM!!!! Do yourself a favor and find an alternative. This company will steal your money and lie straight to your face. Here's the best lie, "Our technicians are working diligently." Just stay away from them.
Reviewed Nov. 25, 2024
Customer service really needs improvement. Getting charged for a bill that didn't even owe. I really believe if they listen to customers complaints it will be better but as of now I suggest that you seek other options because this isn't it.
Reviewed Nov. 24, 2024
Spectrum bandits! They really need to look at their cable TV lineup and see that people don't need to pay for 23 HBO channels, 20 something Showtime channels, etc! All of the channels broadcast are in HD clarity anyway with HD ready TVs on the market, so why does Spectrum need to put the same channels in the 400 and 800 numbers when the same channels are already HD ready from 2-200. What's the point of a Xumo box when Roku has the same streaming apps including Spectrum TV on them? Or TV being sold on the market has the streaming apps built in? Paying wayyyy too much for unwanted channels my family and I don't even need.
If they want to keep customers happy, they should just dump the TV packages and let customers pick out channels they want and make ALL of them eligible for an a la carte. Seriously, Spectrum doesn't need to create channels in the 2000s that show the news in New York, or news in Dallas, or news in Kentucky, etc. There are streaming apps for that like Tubi (which is free) where if I wanted to know the news in a different city bad enough, I could flip on them. Frequent outages are becoming more and more. I'm paying 88 a month for internet service that goes out more frequently than ever.
Overall, I'm paying 362 a month for this service for things I really don't need and for less than reliable internet connections. Spectrum, I hope you're reading this, because customers are increasingly unhappy and are cutting the cord. I hope you guys are reading this and make some drastic changes to your services so you can keep in business and not lose any more customers.
Reviewed Nov. 24, 2024
They have decent internet with good speeds and it is reliable which is why I gave them two stars, but their cable service is another story completely. They used to have a good cable box with a good user interface. We canceled our cable service because it was so expensive and went with YouTube TV which was really horrible so we went back to Spectrum and they gave us a much better price but they updated their cable box and user interface and it was absolutely unusable.
How could they take a good user interface and make it so so bad I will never understand and some features on the old cable box are no longer available like slow motion. And information is missing like movies used to have a 4 star rating system which was displayed with the movie and info about the movie but none of that is there anymore. To get info about the movie you have to drill down and then it is almost impossible to get back to where you were. It is impossible to stop and delete a show that is recording. It is a total mess. I am literally going to turn it all back in and go without cable.
Reviewed Nov. 23, 2024
Today, Nov 23, 2024, I spoke over the phone, with a very pleasant young lady from Spectrum. Her name is Cassidy. She said she was from Texas. She was knowledgeable about Spectrum and my requests. Overall, I found her demeanor to be pleasant and inviting. Cassidy listened to me, and didn't rush me, or talk too fast. (I'm 67 next month so this was important to me.) Hands down, she is the best Spectrum employee that I've met over many years of being a Spectrum customer. She 100% needs to be the 2024 Spectrum Employee of the Year!
Reviewed Nov. 20, 2024
Today I dealt with a very unhelpful supervisor. I had asked them to remove an “entertainment channel” charge for my bill on October 22. It was not done for the November bill, unfortunately, even though they allegedly record their calls. This guy said he could not go back to 7/10/24 when I changed my service & to remove The four months of charges that I did not know I was being charged when I changed my service. The best he could do, he claimed, was to take off $15 for the future charge.
In addition, the technician who switched me from cable boxes to Xumo boxes gave me faulty information, and they never told me they were going to charge me $65 for him to come and swap out my three cable boxes. They DID remove that charge when I requested it, however. I really don’t understand how little they care about long time customers. I’ve been with Spectrum for 20 years and I’m very close to cutting the cord with them and switching to YouTube and a different Internet provider. The supervisor’s attitude was VERY smug, & it reflected a complete lack of concern for the customer.
Reviewed Nov. 17, 2024
Horrible mobile trade instruction, was going to send it the device, customer service email me a link to print label, have two button, one is USPS and UPS. Once you click one and want to change it back to the other only option is cancel so if anyone thought that hitting the cancel with bring you back a choice it cancels the trade in and you will have to pay the full amount of the device. Would never get Spectrum again after I pay $933
Reviewed Nov. 12, 2024
Brenda from El Paso, TX uses ChatGPT to speak to you for live representative conversations and repeats herself over and over again. Don’t sign up for any of their services, they will increase your prices by 50% after a year and won’t give any of your money back. Don’t rely on their employees, “promotions” or their word for anything regarding your account or pricing. They suck and have a monopoly in my area, meaning I’m stuck with no internet connection if I don’t want to do business with this terrible company that is in it only to legally scam as many people as possible. Filing FCC complaints shortly.
Reviewed Nov. 5, 2024
The service was good while it lasted. They make you call in to cancel. I called in to cancel early August and they tried to offer me a deal to stay, however I was moving out of state. So then they tried to offer my roommate the deal. After talking with my roommate, while I was still on the phone with Spectrum I told them that the account needed to be canceled. Fast forward 2 months and they canceled the service and reinstated it, the notes from the rep were not complete and said my roommate was going to take over the account even though that was not how we ended the call and now I’m on the hook for an additional 3 months of charges. They are crooked and will eeeekk out every dime they possibly can. They make the rules and then when you play by them, they change the story and enforce what they want to.
Reviewed Nov. 3, 2024
Spectrum mobile is deceptive, they sent me one iPhone 15 that didn’t work and sent me a second iPhone that didn’t work, then they charged me over a $1000 for the first phone, I called customer service up to understand the problem and they informed me there was nothing they could do.
Reviewed Nov. 1, 2024
The internet service is a joke. Too many service outages and they take too long to restore service. My wife works from home and our service outages take up to 24 hrs to get restore. This happens at least once per week. We definitely changing internet providers.
Reviewed Nov. 1, 2024
10/31/24 I started services May 22nd 2024, bringing my phone and my two daughters' phones. I paid 143 and Change this included 20.00 activation, 39.99 for service on two phones and repair plan 5.00 taxes. My husband wanted a phone so I paid device 33.$$ activation and taxes came to 205.$$ My one daughter was only15 dollars because of the promotion. The rep said I was paying my first month in advance. I asked him did that mean June was covered and he said yes. My bill cycle was may 23rd to June 22. And my due date the 12th of every month and I'd receive my first official bill for July. Here is where this all started. So June 233d to July 22 due july 12th was 178$$. I paid July 3rd. That was JULY bill. So I go on the website to look at my next bill July 23 to August 22nd. This is August bill! I look at it and it says I have a previous balance remaining balance if 178.$$ I they said I owed 224.$$.
I did make changes one kiddo wanted an up grade so on I ordered her a phone. 23.05 device payment plus the taxes came to 91.$$ my other kiddo wanted a phone Too. They said the payment didn't go through. So on July 20th I ordered her a phone, she received the device and activated it on July 24th. My billing cycle runs July 22 to August 23. Due August 12. But they added her phone and device payment to the June 23rd to July 22 bill. I disputed this. Even though they we able to go into the previous cycle and add the charge I was told I couldn't get credit for the device payment until the next bill.
I was advised to pay the 224.$$ and I would get credit next bill. I was still mad and didn't pay my August bill was due August so until August 26th and they applied the payment August 29th. By now my sept bill statement is out for August 23 to Sept 22 due Sept 12th. I look at my bill it says 449.$$ is due. They haven't applied the 224. Then I log on again and it says I owe 398! My August 23 to Sept 22 bill was 199.95.$$. Every time I would go online it was something different Iit was different so I paid sept 25th the 199.$$$$ so my next bill's bill Sept 23 to Oct 22 was 197.99 I paid it on and it processed it was due Sept 26th and I have a text meat to confirm it.
Next billing cycle would be Oct 23 to Nov 22. Due Nov 12th. But if I I to the website and again said I owed paid it Oct 13th and it processed. Then I look online and it said I owed 198.20 due Oct 13th…HOW. My cycle is the 23 to the 22. I paid Sept 23 to Oct 22 already! So Oct 23 I paid 198.20. This covers my Oct 23rd to Nov22. Now the website says I owe 199.99 due November 12. And that this payment is for my Oct billing cycle. That's lie. If I pay on nov12 I would be paying for November to dec. When I call the reps keep saying that the payments I made were for previous months. Lie July to August is one month.
Remember I paid for June already. August to September is two months sept to Oct is three months Oct is not over. I asked why have I made 5 payment in three months and not one single rep tells the t truth. They all say the payment are for the months before. But it still doesn't answer why I have made 5 payment in 3 months. One rep had nerves and balls to say for me to think that wen it says hue 23 to July 22 I'm paying June. That makes no sense they bill in advance not behind. So if she wanted me to think on June 23 to July22!ns as my June bill. I paid June already when I started service May 23 to June 22. I find it odd I can't get a paper bill. Someone keeps turning on international roaming and I have charges. They always dismiss it. NONO.
My billing charges don't add up. They lumped me and my two daughters' lines together and list my husband separate. They list 39.99 +39.99 plus my other daughter with the discount as 10.0 and 89.99 then my husband 30. So in August changed me and one on my daughters to 30$ plan so 30 + 30 + 10 is 70 bit they say it's 89.99 still then my husband 30 and when I brought this up within two hours it we changed to reflex me 30 my kiddo30 and my husband 30 at 89.99 and list my other kiddo separately as 10.00. They won't help. They are scammers and there employees too. Beware please
Reviewed Oct. 30, 2024
Spectrum is by far the worst company I have ever dealt with. If you want terrible communication and be overcharged when service isn't even hooked up yet be my guest. I have two businesses and they charged a fee from one to the other and threaten to shut off my service to the wrong business. The fee was for canceling early even tho I told them well before my install I did not want the service $1600 bill for doing nothing. They told me I would need to take it to court!
Reviewed Oct. 29, 2024
It took them a year to give me equipment that was sufficient for the speed I was paying for after I upgraded. It's *impossible* to cancel service with them - they intentionally hang up on you, they make unauthorized changes to your account and then tell you to call back in 48 hrs cause there's a hold on the account due to recent pending changes. You are not dealing with an honest party at all, and you're going to pay for it in time and money.
Spectrum Company Information
- Company Name:
- Spectrum
- Formerly Named:
- Bright House Networks
- Website:
- www.spectrum.com