Spectrum Reviews

Worst company I have done business with in a very long time. It took 3 phone calls to close my grandmothers account after her death and more than a month. The first representative said someone from another department had to call me. No one called (but they said when I called they had tried three times). I had no missed calls or voicemails from Spectrum. I received a letter and called them back and it took being trasnferred 3 times to finally get someone close the account (but of course, they are charging for the entire month even though I called to close it a month ago). I will never use this company again.

I have been a long standing customer of Spectrum internet and it was decent for a few years but this year their internet has been absolutely horrible and this week I'm switching to fiber. It's just ridiculous to pay $80 or more a month for internet that goes in and out constantly. I highly DO NOT recommend Spectrum!

I have Internet service with Spectrum and wanted to add mobile to spectrum but Verizon since I am a new customer is willing to waive all fees today so I can walk out the store with 3 new lines and so I contacted spectrum since they're already getting my money for Internet would they be willing to waive the 158 due today and they said no, so because they obviously don't care about keeping customers I might see what the Internet service Verizon offers and spectrum might very well lose a few customers today because my family members are disgusted with them as well for this same factor so I want everyone to know Verizon cares more about getting customers and keeping customers than spectrum. Very sad reality. I always thought spectrum was nice and caring but apparently not.

If you are switching because they offer "device buyout program", don't bother. I was approved for the buyout program and was issued 2 virtual rewards visas. The next day, the 3rd party they are contracted with put a block on them "potential compromise" with no reason for the compromise. The customer service is not in the US! Said could take 7 months for them to come to a resolution or a straight answer, seems all rather janky. It's been over a month and I am yet to have access to these funds with zero help from Spectrum or the 3rd party. So I am left to now pay the device balance and late fees added due to this situation to my old provider, when the devices were originally free until I left their service before they were promotionally paid off.

I wish I could pick 0 for stars. Spectrum does not offer same-day customer service. My spectrum modem died completely. I called spectrum to get a replacement, sadly, they could not provide one same day and I had to wait by making an appointment. Since I work from home and I need my Internet this was terrible to find out. I’m surprised such a big company cannot fix emergencies right away. I wish Verizon serviced my ZIP Code.

I’ve been paying $90 a month for just Wi-Fi in my second home for the security cameras. Apparently, they’ve been overcharging me for years, when I canceled they offered me the same service for $20 a month and informed me that I have another month that I have to pay them for after I canceled the service. Sick and tired of getting ripped off by these companies. They should offer their promos to existing customers as well instead of just new customer. If they took better care of their customers in the first place, they wouldn’t leave instead they ravage their wallets. Screw Spectrum.

If I could give zero stars, I would. Spectrum consistently raises prices without any notice or explanation, making them significantly more expensive than almost every other internet provider in the area. When you first sign up, they are all smiles and warm welcomes. But the second you face an issue—especially regarding unfair billing—their customer service completely vanishes. Nobody is willing to help, and you just get passed around.

Sales person guaranteed me Spectrum would save me at least $1000 in a year, said when I got my final bill to upload to Spectrum. I did everything like instructed, during wait period Wi-Fi is horrible it’s spotty, clicks on and off, I have to rest a lot. Was informed I would have to pay an extra $10 a month for each Wi-Fi extender, I explained I didn’t need an extender with AT&T but was told no other way to fix it.

I cancelled my service and returned the equipment on July 20th, they sent me a bill that runs through August 5th. So basically charging me for half a month that I am not receiving service. I messaged them online to ask them about it and they said if I didn't pay the full bill they would send me to collections. I was with them for 18 years and every year my bill would go up. Worst part is, their service was spotty and would go out randomly even with no storms in the area. I work from home and need my internet for work. I was with this company for 18 years because there weren't any other options in my area and their customer service is terrible too. Now I have better options, and I am leaving them.

Called because a Spectrum employee came to our home uninvited and sat in his truck on the property for 10 minutes we had to go out to him. He claimed ** person ordered service, we told him they didn't reside and no order was made for SPECTRUM.!) minutes he sat at the end of the property after that-still on the property. We contacted SPECTRUM- their response was, YES ** ordered service. Then the round the world 3.5 hour abuses and yelling (on both ends) began, and it went like this: What's YOUR account, What's your name, oh, you had service in another state so we don't recognize your current MOBILE account at that address- ** can order there. Me: What? No the property owner doesn't want your services SPECTRUM.

Spectrum charges for a billing cycle whether you use their service or not and they think it's ok to make people pay for a service they are not providing. You don't get charged for what you actually use. If you cancel in the middle of a billing cycle, they will not prorate. This is theft.

Horrible service and customer service. Don’t waste your money and time!

Please avoid Spectrum at all cost. I decided to purchase just basic cable with Spectrum. Once my bill came, it was a complete mess! They charged me for platinum cable service, as well as select cable service. I had to get streaming equipment because I do not have a smart TV. It was only 5 dollars a month to rent and they were charging me full price as if I agreed to purchase them! Which I never did! The bill turned out to be $475. What a joke! I canceled their service immediately! They will nickel and dime you! The worst cable service I have ever had!

I wanted internet for my home. They sent me the equipment without checking to see if I could even get service. I had to contact them to set up a time for a technician to come over. He told me that even though the main line was across the street, Spectrum would not spend the money to hook me up. The line used to come across the street, but they took it down a couple of years ago. Now I had to take time off of work and spend my gas money to return their equipment that they never should've sent me in the first place. The nearest store is 30 minutes away, and when I got there, only 3 people were working. There were 11 people waiting to be seen and 6 of them, including me were there to return equipment. I have never had any dealings with Spectrum before and believe me, I never will again nor any other person I come in contact with. This company deserves to go bankrupt and die in a pile of ashes.

STAY AWAY FROM SPECTRUM. They are crooks. First I was told I was getting a FREE phone but was charged for it $1000.00. When I called about it I was told that was a third party person who told me that and it was not true. Now I turned in my equipment 2 days after the cut off date which I did not know and have been charged for the full month. Again told, "It was past the cut off date. Sorry. There is nothing we can do." So they are telling me that I have no equipment to be able to use their service "But we are charging you for the full month because we do not prorate the charges." To sum this all up they charge what they want and too bad for you.

This has to be the worst. The worst telephone company I ever had ever. I will go with unknown brand before I go with this company. Reception sucks, can't get to the people I want to get to. I text many people, thousands of times they've never received. I've called in them. They went straight to voicemail. They don't know why same thing on the opposite side of my end. It keeps happening, and it doesn't stop, and I don't want to do anything about it. And they don't want to do anything about it, not even a discount. I've had it. I would not recommend this fake phone company to anybody. Because it's not a phone company. Stick to your cable and even that sucks

When wanting to disconnect my service, I was hung up on the first two times, I hope accidentally. The third customer service agent was very disrespectful, even though I was a calm and respectful customer who simply stated I wanted to disconnect my service. She kept me on for at least 20 minutes continuously repeating questions I had already answered just to upset me. I made it clear of what I wanted, and no matter what I said, the customer agent was rude and was trying to beat me into an argument. My tone was always calm, but firm. Completely floored by the mistreatment I will never go with Spectrum again. Anyone that I speak to about Internet services will know my story.

While I feel their internet service is worth what I spend please be careful with their mobile service. I went into my local Spectrum store, Watertown NY to upgrade my internet speed. The salesperson talked me into switching my husband and my service over. I was adamant to them that my home was a dead spot for Verizon network. Salesman said not to worry I would have no problem and decided to go with it. Keep in mind I'm not an impulse buyer and usually research anything to death but my husband and I went with it. Got home and no service.

Customer service was awful, was on the phone for about 35 minutes trying to cancel service 2 weeks before bill was due. And it still wasn't cancelled. I disconnected equipment and turned it in and I'm still receiving reminders to turn in equipment. Chatted with someone online named Andrea billing specialist (allegedly) and still didn't get help.

I ordered mobile service and can't get the devices because I have a job, so I can't take a day off to accept a delivery at home. I attempted for nearly a week to get a "hold at location" request. FedEx says Spectrum has to call and put in the request, Spectrum says they have to do a request form and cannot call FedEx. They will not call each other, they require the customer to do what they both say only the other company can do. My other options are to take a day off to accept a delivery at home or drive 1 1/2 hours to get it from the store. I cannot express how frustrating this has been.

Too often outages for 24 hours in Torrance Harbor City CA.

We have been with Spectrum pretty much for the tenure we've been living in Florida which is almost 2 years. We have always paid our bill every month within a few days of our due dates each month. We are now running into major customer service issues and billing issues with our service. We are very unhappy and are about to leave Spectrum and will also not be recommending anyone who asks for a reliable internet/cable service. Their customer service is horrible and will never work with you on making sure your service is top notch.

I called to cancel Spectrum internet bc we switched providers. It was the worst experience I’ve had with a customer service representative. Given that I am 54 years old, this is saying something. Despite multiple requests to cancel my service and repeating “I do not want to discuss any offers as my decision is final” the agent insisted on trying to convince me to keep my service with spectrum. It got so bad, I told the rep that I would be laying my phone on the counter and she could tell me when she had completed the cancellation. She continued with the one-sides sales pitches. Finally I just started repeating the word “cancel” until she stopped talking. She then said there was a statement ahead needed to read from the FCC, told me how to return the equipment, and said our service was cancelled. I said thank you and hung up. The. Worst. Customer. Service. Ever.

I'm getting very frustrated with Spectrum and these power outages. Here it is going on 4 hours and my connection still hasn't been restored. I tried going on the app, chatting and even calling. It's impossible to get them to answer one simple question. There's a lot of people who work from home, and I'm one of them. This happens at least once a month. There's never a credit being offered back to your account. Once my 3 year price lock is over. I'm done with this company. The company is not reliable.

They say you can get a promotion then say it was expired then charge you a lot. I will not recommend Spectrum, they are a scam

SPECTRUM Internet!!! If you have it get rid of it. If you don’t have it – DO NOT GET IT!!! I have had better luck getting a correct drive-thru order at McDonald’s. I have had better luck with office printers. Paid for 1Gig ($55 per month). Great for the first couple of years. Don’t know what happened (doesn’t matter) but it must have been infected with the equivalent of an Internet enlarged prostate. Speeds dropped, regular interruptions and having to reboot (go again) throughout the day. Two techs came out. Ran new cable and replaced the modem. No improvement. I called AT&T and got 1Gig for $35 per month. Too easy, saved $20 per month. And it’s fiber and very, very fast.

Their internet service sucks. It was own for a day in the entire area. It's on-and-off selectively in between. It's down again. They couldn't figure out why it's down. So, they decided to make appointment on July 4th between 8 and 9 pm!!! Yeah, I'm sure that's what I wanna do on July 4th. Waiting for a technician instead of celebrating. This is an unmatched stupidity. I called to cancel service completely, and they tried to make me switch to their phone service. Are you KIDDING me? Is your CEO that incompetent? That would explain your poor service.

I was sold service from someone coming to my house one evening. The price seemed great. They mailed me the equipment, but I had a bunch of stuff come up and couldn't schedule an install right away. They began billing me for service I had not even installed. I called several times, and the customer service did not care at all. In fact, they could not have been more rude. Spectrum sent me to collections for service I never even had. They refused to work with me in any way unless I paid in full for something that had not been installed at any point. I would not recommend due to horrible customer service, especially from management.

Both my cable service and Internet are constantly going down. When I go online with my Verizon service and check the status, Spectrum website consistently tells me there is no outage in my area. So, I call and told there is an outage, and it's usually 3 to 4 hours before the issue will be resolved. This is constant. I'm 70 and never had this poor of service in my life.

Wow. They will not come out update equipment without charging 50 dollars. I pay 100 a month. Have bad equipment and they can't do anything about it...