Spectrum Reviews

What’s the point of paying for a phone that’s hacked for the world to see?!? They don’t care about your privacy. I wouldn’t recommend Spectrum Mobile. They might sell your information too. And no I don’t want no see thru WiFi either. I am done.

I employed Spectrum around April of 2012. Phone, internet and cable cost me around $117.00 per month. Over the years my bill was raised (no surprise) but after a few years, I had to reduce my cable services because it was getting too expensive. I would call periodically, after another raise, and inquire as to how I could reduce my bill. The associate, more times than not, would offer additional services at a "special" price. More than once I had to remind them that I needed to reduce my bill and not add to it. But they just didn't get it.

When you call to cancell the service, because I am moving, they give you hard time. Transfer to person to person, keep you in hold for a long time, be ready to spend time in the phone for 1 hour, not easy, bad service...very hard to cancel the service....not recommend this company,

I have been a Spectrum customer for 3 years. I am 70, and have health issues. My experience with customer service has shown me they have NO consideration for the elderly. My TV has been having "channel unavailable" 4-5 times a day. 15-30 minutes each time, for 14 days. My cable HBO still works. I was on the chat for almost an hour trying to fix problem. He was not able to do so and an appointment was scheduled. That was fine. From then it was downhill. First, he knew that I was elderly and that the TV and the computer I was working at were not in same room. I had to get up over a dozen times to go check on something for him. I guess I wasn't fast enough because I kept getting messages that the chat was going to be disconnected. Then when we set the appointment, he left the service worse than I started. He told me he didn't do anything and that I was basically lying or senile.

They kept raising bill, 12, 13, 20, 40 dollars. They just add items you didn't request. Service says, "Oh you need to check your bill and call within 30 days," BS. They say Spectrum TV you get free apps to download. Not true. You have to buy a bigger package and then they're included. Went to the 15 TV package and lost apps. So you really have to pay more to get them. There with SelectTV not Spectrum TV as they advertise. One of the most dishonest companies I ever worked with.

Terrible customer service and support. They lied to me over a mobile phone. I had it for 3 days sent it back and they charged me 156.75 on my debit after they assured me they wouldn't. On Social security.

I am writing about Spectrum mobile department. I will advise anyone who thinking about getting with this company's mobile service to think twice about doing so. I signed up for their mobile service, thinking I will get coverage in rural areas and such, but couldn't get any at all, which is why I returned the phone back before the 10 days they give you if you are not satisfied with the service. Keep in mind you will have to pay a restock fee if you still return the phone back opened even with no damage.

Spectrum is a Shady Greedy Absolutely HORRIBLE Company that eventually pulls the old bait & switch tactic on all their new customers, raising prices at the drop of a hat without any notice & never keeping their initial verbal agreement promises I paid for a 2 year package which included a free router, for a one set price, these scam artists only made it to the first year, when they decided to raise my bill & take away their initial promises, and start charging me more money. They don’t care about their customers, ONLY your MONEY… They make all kinds of promises when they want to sign you up, but buyer beware they will find a away to screw you over, they have Awful customer service, I have called multiple times to discuss my bill, & all I got is the runaround, last time I called, their customer solutions dept. kept putting me on hold to see what they could do to help me.

Spectrum home internet is absolutely terrible and always turns on and off which gets extremely annoying and it sucks. When that happens I have to use cellular data which is making spend more money on that.

Spectrum 6512 Glenwood Ave, Raleigh, This is the slowest and poorest customer service I have ever experienced at a Spectrum. Due to lack of staff and the slow response of staff, this location should be permanently closed.

I was a loyal customer for over 14 years. Yes, you read that right. 14 years. It wasn't that I was ever happy about having Spectrum, but they ran the gamut in my location unfortunately. Long story short. I paid $90/mo for YEARS. No offers, no discounts, etc. Called at random times throughout the years to get it lower, but they can't help, I am on the lowest plan, yadda, yadda, yadda. Mint Mobile hits the scene, and I decide to try them. Service is great, internet for what I need, without overpaying for what I don't. I call to cancel, and it was a 45-minute phone call, of guilt tripping, putting their competition down, etc. The guy offered to do this and that about 10 different times, and finally got to where they were willing to match Mint Mobile's price. I told him no, if Spectrum valued me as a customer, they would have offered their best price 35 minutes ago, and 14 years ago.

Our special rate was running out. I called THREE TIMES to see if they could do anything to extend it and was told flat-out "no" each time. So I set up with AT&T Internet and YouTube TV. Then when I called back to cancel, all of the sudden the CSR said he could keep the rate flat. I was on the phone for 45 minutes with this guy, telling him at least six times that I was done with them. But he would not give up. I was just about to ask for his supervisor when he finally did. The company and shareholders really need to review its business model and procedures.

IF it was possible to go into the negatives I would. This place is a bunch of clowns ripping people off. I have cancelled my internet 2 different times now and have been trying to get a supervisor each time. I have now been on hold for 30 minutes trying to get a supervisor. CANCEL YOUR SPECTRUM. SWITCH TO T MOBILE, VERIZON, ASTOUND. ANYTHING BUT SPECTRUM!!!!

Where do I begin. With they high overrated, always going up on your price and never bettering they speed of services. How about they record everything you say when called g the customer service lines but dont have an record of what the representative said to you. To get out of the service contract is not an easy process at all and they say one thing like yes this is your final bill, there will not be any further charges unless you don't return the equipment. Only to get a surprise bill a month after you turned your services off and returned all equipment on time.

Spectrum Mobile is a pathetic service provider as their sales people hides a lot of information at first and trying to fool you by giving lot of offers but when you use the service .. all your call drops will happen regularly and you will lose trust with your customers and when you will complain then no resolution will given. However if you plan to leave and transfer to other provider then after transferred they charges you about contract breaks cost and trying to get a money from you. Better to stay away from their trap.

We have had 2 outages in 5 days. The first lasted 2 days. We rely upon internet for work at home and streaming services. This is absolutely unacceptable for a company whose service is 100% focused on providing internet and wifi services. But I do not expect any complaint will land on anything but deaf ears!

Spectrum takes customer service to new lows. When I tried to talk to them about changing my service the chat people would not talk to me because I could not give them a supposed Spectrum pin that I did not know and as far as I know I never received. If I had I would have had it on an accounts spreadsheet. When I wanted to close my account and return my equipment I was told that I had to go to a Spectrum store to do it.

Lost my road runner account because I didn't have a Spectrum active account. Couldn't get my name attached to the active account at my house that's not in my name. Would have to buy a separate spectrum service to retrieve my rr email. We've been using them for over 10 years. I'm thoroughly disgusted with them.

They'll raise your price 30 dollars every 3 months without even telling you. My internet went from $30/month to $128/month. For internet that doesn't even work 70% of the time. When you call to cancel they'll keep on the phone for an hour with their sales pitch trying to get you to keep the service. He admitted they were over charging me and offered to refund part of $128/month but only if I keep their service. Super shady business practices, sky high prices and unreliable internet. Just get google fiber.

I called to transfer services from our old address to new address in June. We had an agreed-upon end date for the old address and agreed upon installation date for the new address. Ever since we moved in we have had Internet outage connection issues with our neighborhood for every 6 to 8 weeks in November. We had personal issues with our Internet, where we cannot get anything to connect after talking to two customer representatives, they said on their end, everything looked like it was connected fine, even though we cannot get anything to connect even via ethernet come to find out, even though they canceled our old account number they were still charging us for our old address and our new address. Now they claim that we did not close our account and we need to open a dispute with the company. The customer service is horrible. I’m not sure how else you would cancel the service besides transferring it in the manner that I did. We will be canceling and spreading the word of how negative experience has been.

You cannot close/cancel online, or in their app. I called the support number. For 18 minutes I answered all questions: "It does not matter, close my account". The support person was basically trying to upsell me. They actually did make me an offer for service at $15, down from my current $57. But I will NOT deal with a company that does not allow you easily cancel service. I wish I could have left 0 stars. Total BS.

I discontinued my service and paid my LAST bill on the 11th of July, returned their equipment and asked that my service be discontinued. My billing cycle ends on the 13th. They took my money, their equipment. Now they are asking me to pay an extra month because they posted the payment to their record after the 13th. I have made three calls trying to explain that I could not use their services if not connected to their network anymore. The only thing they all say is "We do not prorate." I am not asking for a favor. I no longer had their services nor equipment. What are they prorating? Am I the only one having this problem? Someone should look into this for the elderly and others.

I'm pretty rural, but the Internet is pretty reliable. My biggest problem is the consistently rude and unhelpful customer support. If you have options, try to find a company that cares. If they could up their customer service game, I would be singing their praises.

Regrettably, the experience with this establishment was exceptionally disheartening, characterized by a repeated escalation of charges under the guise of expiring promotional offers, a pattern that occurred thrice, calling into question the integrity of their practices. Concurrently, the quality of their services steadily declined without reconciliation. The pinnacle of dissatisfaction stemmed from interactions with their customer service personnel, whose discourteous demeanor and predatory conduct capitalized on the temporary market dominance held by the establishment.

Regarding Spectrum mobile, NEVER buy a phone from them. It had issues within a few months. Returned it was sent a new one. Then they charged me for the new phone. I had to call several times. First I was told I sent it back after the return time frame (it was not a return, but a warranty exchange.) Then it was that I should have sent it to Samsung directly (Spectrum's rep told me to send it back and sent me the new on). Then I called again and got a manager. Now they are saying I sent in a D grade damaged phone. It was not damaged, but had barely been used and kept in a case. They will be sending me the "pictures" of why they graded it low. But I was told I can not dispute it and nothing can be done. So I have a working phone and a non working phone that I paid a total of $400 for. NEVER AGAIN.

Be very careful with this company... They don't back up their services. Once you sign a contract whether or not they get your services working for you, there will be no way to get out without a early termination payment of 3 year contract. In our case they want over $10,000 even though the services never worked and I canceled within 30 day warranty window.

Shady company to say the least. Stay away! At all cost. Called in looking to lower my internet bill! Went out with a mobile line I never wanted and expressed it several times. Said the phone would be free with a credit on account per month and no monthly charge. Get an agreement via email, there was financing bill for the phone. Called back and they stating I was confused that no company gives away free phones and I misunderstood.

Zero stars. Installer put dozens of screws in my cement block foundation, holes in my siding and 60 ft of thick black wires on my newly painted white house. The house is small, only 1200 SF. After I canceled their overpriced $140/mo service they refused to remove it and repair damage. I shall report this company to other review sites and send complaints to federal agencies. This is a simple request after paying THOUSANDS OF DOLLARS to a company that fails to deliver customer service. Temporary vacation holds were a joke. Phone service outside the country didn't work. You will always pay more than you expected to pay. Remember, "It's a subscription!" Avoid this company.

I am sorry to say but my spouse and I have had a horrible experience with Spectrum. My spouse had been a spectrum customer for over 20 years. We were doing a reno of our home and moved into an apartment for 6 months. After moving into the apartment we had such a difficult experience that my spouse stopped the services at our home completely. We decided to go ahead with spectrum at the apartment as it was going to be short term. When I went in and cancelled the services we got a bill charged to our credit card for the full amount and it should have been prorated as we stopped services and shouldn't have been charged for 7 days as I had returned all the equipment (What they don't tell you returning the equipment you will have to go to a UPS store. Thankfully there was one in the same area as the spectrum store). We will NEVER use spectrum again. They are the WORST!! BEWARE!!

We had an older router and it quit on a Saturday. We did all the troubleshooting possible. No go. They sent a tech out Sunday (arrived an hour early). Very thorough. Checked everything. 30 minutes later mission complete. New router with previous network settings fully operational. Connor was his name. Super smart. Efficient. We ❤️ Spectrum.