Spectrum Reviews

3 plus years of service and counting. So far things have been decent and straightforward. I'm not a fussy person so honestly I've only had 2 concerns in this period. I tried AT&T heads up against Spectrum for 90 days. They were even in performance but Spectrum proved the better bargain.

Spectrum will overcharge and not compensate you for outages, if they do it’s not much and you have to message them to get it. Spectrum continued to raise my prices after I had been a loyal customer up to $134 a month. When I asked to remove tv they said the bundle was cheaper… I go to a store in person and tell them I can no longer afford this much for internet when AT&T starts at $55 for the same rates. I said I needed to cancel. The manager at the store then offers me $40 a month for a year… I said no I already switch. How could I be charged $100+ for years when it was in fact possible to have a lower rate. Plus the internet would go out constantly. I was overpaying for subpar internet and no one helped me until I canceled.

When I received the mailing for a free year of phone service, I thought it was another scam. I actually brought the little flyer with me to the store in person. With all the technology things going on in the world today, when I walked in the door, they must’ve seen the look on my face. The gentleman called me over and I was in and out of the store with a new activation and line and under 15 minutes, no stress above and beyond excellent customer service. I may just be leaving AT&T at the end of the year.

My 5 stars is based on a smooth transition with internet and cable. We also switched our phones over from a company we have been with for over 15 years and waiting to see if the reimbursement goes through smoothly for the pay off of our phones

It's complicated to change mobile carriers and it was very frustrating and not very successful. I have been without my phone service for over 24 hours, and now I have to drive to the store to finish it. Hopefully, it will be done.

Dishonest sales people wide to get their sales numbers up. Claimed my bill would go down when it only increased and lied to me about the details necessary to get the promotion to begin with so I never had a chance of qualifying for it. After they set it up spent 4 to 5 hours on the phone. Over the last month and a half of these people in my bill still isn’t straightened out. Never again will I use Spectrum.

I was on the verge of canceling Spectrum due to two rate increases. Their agent spent time working on getting me the best "bundle". I was extremely happy with new package.

Spectrum representative was very kind and helpful. They made it quick and easy to receive my new phones and activate them. I tried to activate them on my own but had to call and it was a pleasant experience.

I recently switched to Spectrum Mobile and I couldn’t be happier with the experience. From start to finish, the setup was incredibly smooth and stress-free — no long wait times, no confusing steps, and no headaches. The activation process was so simple that I had my phone up and running in just minutes. What really stands out with Spectrum Mobile is the pricing. It’s significantly more affordable than many of the other major carriers out there, especially when you compare plan value and data options. I love that I’m getting the data and service I need without the burden of high monthly costs.

Every process to get wifi or phone service has been wonderful and painless. No issues switching over from our previous carrier. All staff we have dealt with has been super knowledgeable and professional.

So I received my bill and in BIG words on top it said ... YOU GOT $30 OFF!!! .. when in fact my bill WENT UP... so I called them and this was the answer I got... "Well your rates actually went up higher but you got $30 off of that new rate." Why didn't you just say... HI.. YOUR BILL WENT UP.... I'm a senior on a fixed income.... They are making us switch to lower options instead of keeping valued customers happy. I was very happy with Spectrum but now feelings have changed.

Our difficulty started with T Mobile cell signal. We tried 3 times to resolve this issue with customer support who were nice and courteous on the phone and promised twice to return with update but never did. We then decided to switch carrier. We did have poor signal experience in our residence on Verizon about 4 years ago. Decided to try Spectrum as our community has special bond with spectrum.

Yes, technician was good. Easy set up and install. Understanding of everything. The technician was very patient and determined to get our service set up and install so we wouldn’t have no problems. They don’t

Cost of device promotion was not was it was stated. Was told one price and was charged another price. Device didn't come when expected. Came 4 days later.

The representative is being very patient and helpful, and very efficient in communication. He made sure I can get my line transfer because he hang up.

I can't believe that Spectrum for mobile, internet, and DVR is finally giving a reduced rate after 10 years of calling and going to their store. It's long past due, but I'll take it. It's a nice reduction from $375 to $263. It's still high, but it's better than nothing. I just hope in a year they won't increase it.

They turned my Internet off for 48$ after I told them I was burying my Mom. They have no regards to hardship. All they want is their money. Spectrum lost a valued customer. I'll never forget the way I was treated. It hurt my feelings after I've been a good customer for years.

When we called Spectrum for assistance with the install, they were all very professional, timely, thorough and persistent until all issues were resolved. All was just right!

Bought 2 lines and a new iPhone Air. Took many hours & calls to change phone #s. Sent wrong color phone. Told would be $50 restocking fee because I opened box. Would not listen to reason. "You can't tell color unless you open device." "It's the policy and you signed it." Asked if I could bring trade to a Spectrum store. Told yes. Did that but they would not accept. Wanted help working new iPhone. Told to go to Apple.com. Then get letter in mail that says, "Sorry we were not able to open account with us but your score is 822". Been a nightmare.

When I moved in with my mother-in-law she had a premier Spectrum package. I wanted to find a cheaper option and after 3 tries found a person who was very knowledgeable and helpful. He got me a good price. Unfortunately, after awhile the price went up. When I inquired I was told it was just a periodic price adjustment. A year later and $45 increase, I called again because the specials were about to expire and make the cost even higher. On the phone, I was quoted a price of just over $180, the first bill was $200. 4 months later with no explanation it is now $210. The people are polite, seem knowledgeable but I wonder. I just wish the price quoted would stay for at least 6 months. Because I want to keep my mother-in-law out of it, I cannot give account number or upload a receipt, but I have been working with them since Oct 2023.

I put the sim card in and I couldn’t connect the phone, so I just laid the phone down, and the next thing I know your phone is working. I intend to plan to go to the store, but when I woke up, it was ready to go.

Switching mobile service to Spectrum was not as easy as it should have been. I had extenuating circumstances in that I was a residential customer, briefly switched to Spectrum business (for less than a week), and switched back to residential due to unfulfilled promises/capabilities from the business side. It seems that Spectrum has pitted their internal teams against each other (Residential vs. Business) to see who can win the sale while the customer is left to fend for themselves. I

A nightmare for a senior citizen. Spent plenty of hours on transfer. Told to call AT&T, told to call Samsung, told to call Spectrum. Many calls back and forth. Till a Spectrum PUK tech figured the problem.

Great Customer Service and great mobile service. We were very frustrated because of customer service had not explained to us correctly that our SIM cards were going to be mailed to us and not given to us at the store, but the girls were very helpful and got us connected on 5 lines and got us the promotion of free internet with the switch. Very Satisfied and grateful this ladies were there to get us squared away.

Very disappointed. Spoke with multiple Spectrum representatives (at least 4) and was lied to by each one until I switched my service and activated my phone line. Then was told no free line and no phone buyout.

I have always had excellent customer service dealing with Spectrum. Thank you for the support of your customers! I currently have cable, internet, streaming apps and mobile with Spectrum. I recommend their products not only for the quality but the customer service to solve any problems you may have.

We switched phone service from Verizon to Spectrum at the Spectrum store in Kissimmee, FL. The employee Samuel ** did a fantastic job of switching our phones as well as adding other features to our current package. It's too soon to know how cell reception and service will be, but from what I have heard from friends and relatives who have switched it's very similar. The Spectrum store was busy and the employees all were fantastic, but Samuel ** went above and beyond in setting us up and explaining everything to us.

Ordering from Spectrum mobile was critical for me. I hate I did not make this decision sooner. I placed order for two phones. From order purchase to phone activation they walked me through the entire process for each number. I truly felt appreciated and the process was not rushed to completion!! Thank you for a great experience!!

My experience was very unsatisfactory- I called to discuss the email regarding free 1 year mobile service. The salesperson explained that I would need 2 lines for the pay off of my existing ATT contract part of the "Deal". She suggested I purchase and activate another line for $30 per month. I was assured this would qualify me for the deal. I ordered and set up the new phone and ported over my existing line.

I pay my bill almost $400 a month and it’s days with spotty WiFi. Can not report issues on site because their system chat keeps you from reporting. I’ve had months where I had just a few days a week of uninterrupted wifi. Now back to days of it not staying connected. I pay for a service; you should provide the service.

I thought I had a sweet deal with my old carrier as they use catch phrases like grand-fathered in and faithful customer discounts, but I cut my monthly by more than 60% and still get the same great coverage as my old carrier. Love it! I don't know how it could get better.

Their internet service is good. TV is horrible. They've been raising prices every couple of months for the past year and when I called to cancel they still charged me for the 3 weeks on my billing cycle. According to Spectrum I should have called right before the new billing cycle because they don't prorate. I spoke with numerous associates and a manager; no flexibility, no courtesy. I was told they don't prorate. Plain ridiculous considering that they bill you in advance. Check the fine print with this company.

I’m giving the highest rating possible to Jhared, this associate was so efficient and patient with my process in getting mobile devices on 2/5/2026. Thanks again Jhared, you’re doing amazing!

Joshua walked us through the transfer of the phones from start to finish. He exceeded all our expectations in the time and effort he put into the job. Seems like our previous provider was being difficult about releasing the numbers but Joshua made sure everything was done and working before he left.

The worst company I have EVER dealt with. Internet is not reliable, goes down every 20 mins, America Online dial-up was better. Sadly, in my town of Waxhaw, they have a stronghold and not much else to go to. That was until RIPPLE FIBER came to town. With Spectrum, I was paying for 1 gig speed and never came close, 10 routers, 8 modems, 30 tech visits later, the most recent router (7) is worse and slower than the 6, which he left behind and now adds 4 of them in my possession. They are free for the taking, FYI!!!! Spectrum was so mad that they came out to remove the crap, and the Techs destroyed my fiber line, so now I have to get Fiber people back here. DO NOT GO WITH SPECTRUM or RECTUM, as I like to call them.

Let’s be honest. I was more than skeptical about transferring my cell phone service to Spectrum. We all know our WiFi goes in and out on a regular basis! But the pricing deal was worth giving it a shot. I had been with my previous carrier more than 20 years and was fed up with the price of my cell phone bill. Every “deal” they claimed they gave with new phone upgrade etc. Which may have started out great but the bill just kept creeping up.

We migrated two old Iphones to new devices and Spectrum Mobile. Andrew and Jennifer in Easley were a pleasure to deal with and very knowledgeable. Thanks again!

I have been a customer of Spectrum for a long time and recently transferred my phones from Verizon to Spectrum. I have had a great experience so far. The installation was quick and professional. I recently spoke to a representative about a bill that I received, and they were incredibly helpful and patient and explained everything clearly and resolved my problem. Their technical team have always been just as helpful. I do believe Spectrum should also ask for a review on their internet speed consistency and the cost, and provide Senior discounts.

It all started when Spectrum installed their network in our neighborhood. I was hopeful they would provide an incentive to switch from AT&T internet. They did not disappoint. Not only did we switch our internet provider, they offered such a great deal we also switched our mobile phone service from Verizon. Switching the mobile service took place the same day as signing up and we were able to port our phones with no assistance following the instructions on their website. For internet, they placed / buried the fiber to our home the next day and turned up service and installed the WiFi router the next day. In all, it was a total of 3 days from decision to having all services in place. I am pleased with the speed of the internet - actually a little faster than advertised. We have 24 devices on the WiFi and all work well. I could not be happier.

Spectrum offers great incentives for new customers. However, once the promotional period expires, your TV/Internet rates get jacked. It would seem to me that they would be grateful for loyal customers, and find a way to reward them, based on length of time with them. That would be an incentive for people to stay with Spectrum, rather than shopping around. As for their service, I just moved over to them, so I can't comment, other than to say that the last 3 customer service reps I finally got past automated bots to talk to were absolutely wonderful! And they were in the US, which makes it much easier for most of us to understand what they are saying.

Great price service for internet good. Would recommend service get the bundle package to save money and change service if you want more for your bang.

What I promised on the phone was a lie. The first agent kept assuring me that I am getting A THOUSAND dollars for both phones REGARDLESS that one of the phone is paid off and the other balance is $200. I asked so many question and she kept assuring me that the deal is $500 for each phone and she kept saying "You get the $500 and your son pay his balance on his phone and he would have $300 left for himself." That how detailed she was giving to me when I received the email about getting $250 mailed to me. I called and asked the agent to go back and check if that lengthy phone call with that agent who made those promises was recorded. He, with no hesitation, promptly said he already checked and she did not say that. Not sure how would he checked a recorded lengthy call while I am on the phone with me in a second. It is a such disappointment.

The employees were nice & patient explaining the process involved to changing from the former company to Spectrum. The new service went smoothly without problems. Calls to local representatives were answered promptly & all questions answered. Was given a phone number to call if further information needed

10/10 experience with Spectrum Mobile! The activation process was quick, smooth, and stress-free. The representative was helpful and made everything easy to understand. Great customer service from start to finish. Highly recommend!

I’ve been a Spectrum Internet, user for years. Decided to try their mobile service So I ordered a new phone, had received it and the seals on the phone had been ripped already. I immediately called customer support to see how they’d like me to proceed. Tiffany on the other line basically said I would be charged a restocking fee because they couldn’t confirm if I opened it or if it was already opened. By the way, the restocking fee is 50 bucks and I would have to wait another week or 2 for another phone. There was no documentation talking about if it is normal and spectrum preps the device before it gets to the user. So I still have no idea if this is a refurbed/repaired unit that I paid full price for. Still very upset about it. After 2 days the phone is still functioning like it should and service has seemed fine. Otherwise this would be a 1 star review.

My move to Spectrum mobile was easy. I called Spectrum mobile setup the service plan and discounts that were available to me. Then I went to Tracfone online completed the process to get the NTP for both phones. Set appointment at my local Spectrum store after getting the new Iphones shipped to me. For two phone number transfers, screen protector And case that I purchased it took 1hr 15 minutes. Keep in mind transferring from android to Iphone the apps are gotten off Apple play store. She set up the critical apps for us as we brought those passwords along.

Horrible service. Do not believe what they say about it being as good as your current provider. I am so disappointed that I left T-Mobile after 10 years of amazing connectivity to get barely connected. I can’t make calls or send and receive texts or emails away from Wi-Fi. They lied and I fell for it because I am struggling financially and needed a discount. I’d rather not have a phone than pay for something I cannot use.

Consumer cellular was great, however, Spectrum phone reps will do whatever it takes to get a sale. They will lie and they will make up stories merely to get a sale they are rewarded for the number of sales. They complete not how successful they have been in terms of Customer Service. The in store experience was much better and faster and honest.

I have been a subscriber to Spectrum internet for over two years. Yesterday, I switched my mobile phones (2) from Verizon to Spectrum. The cost is much more reasonable, excellent customer service and outstanding service. I only wish I switched sooner.

Spectrum has raised my monthly payment OVER 40% between September 6, 2024, through February 6, 2026!!! I started at $122.28. My bill today was $177.42!!! And they NEVER give you any warning, just debit your account! I will change my service today!!!

The agent mixed up phone numbers, delivery dates and IMEI numbers as well as the activation for services. It was much more difficult than it should have been to switch. Also, our Xumo box does not work on day 2, which is not Spectrum's fault but it adds to the frustration caused by the sales rep. * Finally, reception is bad in major cities and I am often on 4G networks. I would NOT recommend it to anyone.

Spectrum does not care for their wires outside the home and cause dangerous situation, they cost me over 6000 dollars due to a hanging wire that they hung below my main electric wire that a truck tore down forcing repairs. Then they have "dead" wires all over the houses and fail to remove even when called, but I will climb up and cut them myself jerks!

Customer service representative I had did a good job at getting my phone number transferred back to Spectrum after I had changed to AT&t and was not happy with AT&t. The only issue I had was getting my insurance back on my phone that process. I did not care for that service. I believe they need to change because you have to hold your phone into a mirror so that the app can verify your phone. Well people like me with disorders that can't hold the phone very long in the mirror. Don't qualify for the insurance.

Spectrum changed my new service appointment without my consent or reaching out by phone to make me aware of change. Call Spectrum support and no one could tell me who made change. Poor customer service and sorry installation protocol.

I am very satisfied with having switched my mobile service to Spectrum. Each staff member I had spoken to was well informed and provided me with helpful information as well as being courteous and friendly. They also were very patient with me since I asked questions, sometimes repeatedly to assure I was understanding details. The process of switching once I received delivery of my SIM card was very simple and straightforward. The Spectrum app took me step by step through the process which was very easy. Additionally, I have better service than with my previous cellular phone company; prior to this switch, I had to use wi-fi calling (using my Spectrum internet service) to avoid losing cellular service. This was the first reason I decided to switch to Spectrum mobile because why would I continue to pay for service from US Cellular/T-Mobile when the only way to avoid losing service was to use wi-fi calling.

I've had Spectrum since they took over my area (monopolized). Before I was forced to "upgrade" my equipment, I was happier. I was promised my service would be better and faster. It was NOT! I paid much more and got much less. My service for internet goes out far too often! I need to purchase my own equipment because theirs is terrible!

Internet service is unreliable. Router keeps disconnecting and we have to reset modem and router often sometimes more than once a day. The area is very poorly served. Internet speed is always below the signed value. Overpriced service for a below average performance.

I have Spectrum internet, TV, & now phone service with them. They have always been very responsive to resolving any issues that arise with any of my services. They are proactive in resolving problems & providing excellent customer service.

Tries to charge you after discontinuing service. They will LIE and say there will be no more owed. But then try to charge you later on. HIGHLY DO NOT RECOMMEND! They also have a lot of outages. Any other internet company is honestly better.

Spectrum's phone customer service reps were very helpful in walking me through what became a complicated mess of changing over providers on my Internet, cable, home phone and mobile devices. Especially when Breezeline and Verizon were testy and difficult to deal with to leave. Having Spectrum's customer reps based in the USA was a major plus! Love Spectrum's transparent flat rate pricing! Not a bunch of additional fees and taxes added to the bill when you get it. Had the service for 3 months now and it's been awesome. Should've done this years ago.

Two months ago I purchased a phone at the Holland, Michigan, Spectrum Store. During the purchase a store employee took my driver's license. He never gave my license back to me. He later messaged me and told me he had my license. I asked him to mail my license back to me. It has been two months and he has not mailed my license back to me. I called Spectrum and they told me they could not mail my license back to me. It is a 50 mile trip to pick up my license. I am a senior citizen and can't make that trip.

Flora helped assist me with getting my phone transferred and activated. She was kind, efficient, and quick on her feet. She is amazing! Spectrum is an awesome service to have. I’ve been a customer of Spectrum for over 5 years and will never look for another WiFi provider.

We have finally moved our phones to the company that has provided us with great cable, phone and internet service for many years. The transfer was great, and there has been no difference noticed from out Verizon service. Spectrum's customer service has always been easy to contact and very helpful when needed over the years. I would recommend Spectrum to anyone looking for great service.

Spectrum Sales Representative FLAT OUT LIED to us about availability, services and reception. We were told by the agent to CANCEL our A T & T account that we have had for almost 20 years and convert to a Spectrum Package which would provide much better service. We were informed that we needed to go to the nearest retail store which is over half an hour away to have our phones converted to e sim. They removed our SIM card and said we would be able to use them with the internet and we would have excellent service.

Overall a good experience switching from AT&T to Spectrum... Spectrum offered better pricing on our phone plans... They offered not only a better price for our internet, but gave us faster speeds as well... And they re-imbursed us for the remaining balances of our iPhone purchases to make the switch easier...

Had such an easy and smooth transition from AT&T! Everything was simple and transparent. I didn’t have to jump through hoops to get what I wanted. Thank so much, everyone. I appreciate the straightforwardness of the staff.

I wish I could give zero stars. I was a Spectrum Internet customer for over five years. While the service itself was acceptable, it deteriorated over the last two years with more frequent outages and noticeably slower speeds. What pushed me to cancel was the relentless price increases. My rate increased by about $20/month about three years ago, which I accepted. Then came another $15 hike last November, followed by a further $20 increase—bringing my monthly bill to $104.99. I found this price absurd and decided to cancel as soon as I received the bill.

When I called Spectrum I never expected to be treated with such professionalism. They were super helpful with researching the best internet plan for me, and helping transfer my phone from my current carrier. I highly recommend this company.

Switched from Verizon after 25 years because they promised to buy out my 5 lines up to 2500. We owed 2100 and they paid us 1390. After a few hours on the phone with customer service and escalating to leadership. They chose not to honor their commitment and not pay what was owed. This company is fraudulently offering services they do not follow through on. I will fo my year commitment and then I will literally switch to anyone else. If you are thinking of switching this is not the answer. Horrible experience.

I switched from AT&T to Spectrum and I have had no problems. I had three other services with Spectrum so switching was easy. The customer service rep had me going in no time and I didn't have to go to a store. I bought a new phone on their convenient payment plan and transferred my number without going to a store. Any time I have needed help with any of my services they have always been helpful and got the problem solved quickly. Would definitely recommend.

I am extremely disappointed with my experience with Spectrum Mobile. The billing practices have been consistently problematic, starting with an initial double charge for the service. When I initially got the service they charged me for the partial month I was already in. When my first bill came, it was for the full month of service for that same month I started. When I purchased a phone from them it was on sale and I chose to pay it off monthly with the bill. Had I paid off each monthly payment until it was paid off it would have been the exact amount as advertised but I chose to pay it off in advance. This advanced payoff was charged to my credit card. The amount I had to pay off was more than if I had just paid it off monthly for the next 5 months.

I was very Happy with the Service I received. The trouble we had was with Verizon not with Spectrum. I received all I needed to turn in some equipment and transfer my phone to Spectrum.

Easy and smooth to transfer to Spectrum. Like their quick service. I confirmed the service on Tuesday and received the SIM card the next Month. I had enough time to work on the transferring from my previous carrier. Easy app and clear instructions to follow on the activation.

I discovered that I was being severely overcharged by my previous carrier after having the service for over 10 years. Spectrum slashed my phone service and internet cost by 2/3's saving me over $200 a month for 2 phone lines and 1 gig internet. It is a 3 year price lock which will save me almost 7.5k over the next 3 years. Switching was easy thanks to the mobile reps. Once I got my transfer pin from my old carrier, it was smooth sailing from there.... Took about 8 min to port both numbers over and I was able to start making and receiving calls immediately. Thanks Spectrum!!

I have been very happy with all the Spectrum staff I have worked with while transferring my phone lines to Spectrum. The staff is friendly whether it was on the phone or in person and I feel that they’ve gone beyond above and beyond to meet my cell phone needs.

Very disappointed in switching to Spectrum - salesman lied about the time period for the prices, then told NO problem keeping your same phone number we will handle it - and then I get a BILL to do so...then they have rescheduled and my old carrier now is coming to set up my phone & internet I already had because Spectrum didn't know what they were doing in getting the number transferred...so much waste of my time! And their chat people have NO clue - want me to fix their mess they created with Centurylink...

The change from MetroPCS was pretty painless as the specialist did most all of the work. It was quick and easy and she was very enthusiastic about getting the job done well. I couldn't complain if I wanted to, nothing to complain about. I would HIGHLY recommend Spectrum, they've been great.

I had the privilege of talking Shayla A. She was both polite and knowledgeable. I felt very comfortable talking with her. I was so impressed, I had to make sure I wrote this review. Thank you, Shayla!

I tried using the website and on-line chat to transfer my mobile. I had an issue coming over from Verizon, but on-line chat wasn't available due to technical difficulties. After 30 minutes, I switched to phone support. It took over an hour for them to get the phone switched over. It was a very frustrating experience.

It’s been extremely frustrating and difficult. Once you are sold the service that’s it, it seems. Everything comes with poor instructions, so I found myself having to call customer support constantly for information. Getting someone to provide the phone buy back form and link as promised before day 30 has been a joke! I guess this is how they get out of not having to pay for the phones after they are activated. I don’t know if we will make it because Spectrum hasn’t or won’t provide the form or proper link for us to submit our form and paperwork on time.

Spectrum has given us great smiles. They took care of our main bills, phone, mobile, internet and TV for one monthly payment. That payment and more paid only for my satellite tv

Very disappointed with Spectrum Mobile. My price went up, and I still can’t get a straight, clear explanation for why. When I signed up, the rep made it sound amazing — like the service would be super fast compared to other carriers and that it was a “cheap” option. But in my experience, that was oversold and didn’t match what I actually got. What frustrates me the most is how it’s handled when you ask questions. It feels like they don’t really care, and you get bounced around instead of getting a real answer or a solution. Because of the unexpected price increase and the way everything was presented, I really do not recommend Spectrum Mobile.

It takes sometime to get to the correct person or department at Spectrum but after you get the right person it’s very easy to navigate. It’s only been 2 days since we’ve changed mobile service but so far so good. I will say I’ve been a spectrum internet customer for 24 years and the pricing has gone up substantially over the last couple years. I spoke to a customer service representative a few days ago and she said I could get internet service down from $90.00 to $50.00 for a year. I called back the next day and another customer service person in a different state said there is no deal and I can either pay the $90.00 or move to another carrier? After speaking to sales department I assume and bundled my internet and mobile they were professional and courteous. Hopefully we will be satisfied with both services going forward.

This is my first apartment and the Spectrum customer service explained all the services in great detail, once receiving my router and modem, the set up was super easy, there was a picture and detailed words! I didn’t have to call for help! Thanks Spectrum! ** on TikTok and Instagram.

Instead of changing my address over the phone, Spectrum representatives lied to me and made a new account with the correct address in order to boost their numbers. They also DIDN'T CANCEL the old account, meaning I'd be charged twice if I didn't notice it myself online later.

My order was wrong. I only wanted streaming but tech arrived with a box. Phones were a headache to transfer. Over 24 hours for my 2 phones. But the price is right. We’ll see if the service is any good.

Great experience setting up my mobile service..and if I had to recommend anyone. I’d say it was easy and efficient, switch services now… Spectrum for the win.

During a visit to the Spectrum store, to return equipment, I had the service representative ask if I would be interested in switching my mobile service to Spectrum. I told her I was satisfied with my current service. She then asked if she could share with me, the current offer. As she was pleasant, smiling, and had quickly taken care of my returned equipment, I said yes. Long story short, this representative was, very knowledgeable, excellent speaking voice, and very patient with any concerns I had. One of the best experiences I’ve had in all the years I’ve had Spectrum services. She made the change in service a very relaxed experience!

The worse customer service ever, I was forced into having it the representative way, even though I am a tech and I am familiar with the whole ordeal of switching over, the rep kept insisting that if I wanted my way I will have to call customer service to make changes (for a small fee of course). "The Don't bug me attitude, I just work here" is their Model.

Spectrum is a great service to have and very friendly customer service representatives. I'm so happy I switched from Cricket to Spectrum. The service is better and I saved thirty dollars a month for a whole year!!

Spectrum is the worst. Always going in and out or very slow speed with tv and internet. I was recently out of work due to a serious health issue and asked for a 3-day extension to pay my bill. Customer service rep was rude and absolutely refused to help. I am thinking of just getting rid of Spectrum altogether. The WORST!!

Good guys, good service, with smiles and smart. They asked for transfer code. I went to the At&T. Non professional company and asked for the code. They helped me with that, came back, gave the code, ** guys helped me and organized the transfer easily.

I like Spectrum mobile service. It cheap and service is good everywhere I go. I was paying twice the price for the same service and plan I was previously paying with Verizon. I tried other companies before I selected Spectrum but they had hidden clause that they didn't tell me 'til I tried to connect my phone. That caused me not to go with their service. The hidden price they wanted to activate service

Spectrum mobile app made it simple, easy and fast. Spectrum was upfront about all charges and agreements and the service is clear and reliable and fast. The phone arrived on time to my home and the instructions to activate were easy and simple to understand. I had no problem with activation and I am enjoying my new phone.

I enrolled Spectrum bundle service, phone, mobile, television, and Internet on Thursday. They came right out the next day and installed the modem, the lines, etc. Jason, the service tech seemed really very confident and I was stupid enough to trust him. I have two smart televisions, neither of which can be loaded with Spectrum’s Wi-Fi. I was told I would receive local channels like local ABC, CBS and NBC and FOX channels that was a lie. The salesman told me to get my immediate subscribe all day Saturday, part of the day Sunday and all day Monday was spent working through the evil Spectrum robots. Impossible to reach tech-support and stupid because I have a bundle service, but I had to work through separate robots for Internet, for television, for mobile when in fact, my problem is that the damn television is not reading Spectrum’s Internet.

Absolute trash company for any of their services, including internet! STAY AWAY FROM TRASH SPECTRUM!!!! They are NOT a reliable internet company!! They DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL!!! I have to use them unfortunately because it's the only internet in my area with the speeds for my gf to work from home. They NEVER provide a reliable connection, EVER. And when you call to get credit they bounce you from department to department and state to state calling centers, and still don't provide you with a viable credit for the price you pay for their shit services. AVOID SPECTRUM AT ALL COSTS, LOOK TO AT&T OR STARLINK FOR INTERNET!

We are a business that went from landlines to cell phones. Everyone at Spectrum Mobile that I spoke to from getting a quote to activation were so friendly and helpful. The transition was very simple to do. I wish we had done it sooner.

Bothers me that you lock in a contract with them and they always find a way to raise the monthly price. The latest is a $3.00 per month increase for a Broadcast TV Surcharge. How do I know what is an increase and what isn't.

Arturo, customer service representative, was a rock star! It was so refreshing to see a young person as attentive and professional assisting me. I came in to transfer 3 mobile phone services and midway I decided to add a 4th line. He was competent, professional and patient! I complimented him over and over again for making the experience so pleasurable. Unfortunately, it is hard to find good customer service in many establishments. Arturo helped to restore my faith in excellent customer service. I would definitely rate the experience a 10/10!

Duncan in the Keene store was awesome, quick and easy! He was able to help two customers at once, and he did it flawlessly! It was super easy to transfer from US Cellular and I could not be happier with it!

I had the worst experience in the world there, the lady did not know what she was doing, lied to me and said I could use my old phones, told it would cost me nothing to switch over service, and I had to pay money, sold me a cell phone case that was wrong and then would not take it back because there was no manager to refund me. That please was the worst.

I signed up for Internet and a free phone line for two years. They forced me to change the plan on my existing phone to full price in order for me to get my second phone for free. I'm not currently working and I can't afford the additional fee. Had they told me what I was signing up for I never would have done it. Now my bill is higher than before making the new phone not free.

Friendly customer service, well-explained the steps to have the service, the equipment arrived quickly, and it was easy to connect, and they gave me the best offer I had with an internet company.

Customer rep was very professional and friendly. A great asset to your company. It took about 5 minutes to for rep to help with what I needed, once my turn came up. I will definitely continue using Spectrum.

Changing our mobile service to Spectrum was awesome. Our representative was knowledgeable, professional, friendly and very nice. We transferred 3 lines and it was so easy. This is the best experience I have ever had with a mobile phone company. I highly recommend them.

The customer service agents were helpful when I ran into a credit card issue that delayed my initial order over a holiday weekend, resulting in the phones I intended to order running out of stock. They helped me to straighten out the order, pick different phones, and get the order shipped and activated - all in top-rate form. The agents were pleasant and weren't condescending at all, and they focused on solving the problem and making sure I got what I wanted. It's a great recipe for success.

Switched from Consumer Cellular, better price better service. Live in NY have optimum only provider in Suffolk county. When you call for service it takes at least 30 minutes or more before you get a person to help you. Spectrum is within couple of minutes there somebody to help you. They are very helpful and professional and speak very clearly. I am very happy with the service and all of the people I have dealt with.

Working with this store restored our faith in customer service. They were all very helpful, friendly and smart. Helped us sort out frustrating and negative problems we had with AT&T. Would highly recommend them. Great team and company.

I was attracted by the amazing service bundles, offers and great prices that Spectrum was offering so that I decided to walk-in into my local Spectrum store only to become more amazed by the nice attention and treatment of their associates! The store manager, Jackson and the Store Specialist, Sandra made me feel like a very valued customer because of their sincere courtesy, dedicated attention, focused knowledge and proven professionalism! They are the best assets in your Maryville, TN store!

We have Spectrum cable and internet for few years and are very happy with their services. Recently we switched our mobile phones and hope to stay with them for long term. The price is unbeatable for these days and their customer service is always very helpful.

Transitioning from Verizon Wireless to Spectrum Mobile was an absolute "no-brainer" decision. I am using all the same equipment as before (phone, phone numbers, cell tower network, etc.) and saving approximately $100 per month for my 3-line plan.

Spectrum's service price is very reasonable and they have in both condo communities that I have resided in over the past 2 years. Their service is very reliable and they are informative regarding service outages as happens with storm surges. When dealing with customer service they have been very informative and helpful.

The woman who helped me was very thorough, knowledgeable and explained the process well. She was able to give me a great deal and did not push when I declined an additional service. I left Spectrum very satisfied.

Horrible customer service and extremely uneducated staff. Spent hours and hours on the phone and going to the store in person. Transferred several times every time I called and had to repeat my name and address and what my call was about every time I got a new person on the line.

I agreed to a two year plan including mobile, streaming and internet. So far, the internet seems fine now, but my tv did have a few buffering problems while I was changing my mobile service, which surprised me. It has not happened since. I have not fully tested the mobile service yet, but I am getting texts and did make one call. Email seems to load slower than my previous carrier. The streaming option was difficult to set up. Even though both my televisions were quite new, neither could load the Spectrum app (Hisense). I searched the internet and found someone who said to get a Roku device. Luckily I had a 10 year old Roku that I never used and I got one tv working, but I do not like the extra layer of integration and the fact I will have to buy another Roku for my bedroom tv.

Chandler made this process super simple and quick. We were in and out within about 30 mins with switching our internet and phone services! The price was super competitive and saved us about $100 a month!

The customer service representative that I spoke to made it fairly easy to activate my cell service by myself. He was very patient and knowledgeable about the products and services. He went above and beyond the normal to make me feel comfortable in what I was doing. He gave step by step clear instructions on how to activate my cellular services. He also got me a great price for my services.

I got laid off and called Spectrum to reduce my bill. The person was very nice, but the desired action did not take place. It is as though they penalized me for turning off features. This did not actually help me out at all.

I got spectrum high speed internet, spectrum tv streaming & spectrum mobile. I was very pleased with the service I received. I brought my own phone & phone number. I have had my equipment set up for about 24 hours & I am satisfied with what I have.

Spectrum has been a reliable service for me and my family for years and is an easy, no obligation way of staying connected for work, entertainment and travel. I have used both Business and Residential class services and am very pleased with both.

Spectrum provided a great deal to win me over as a client. All customer service and technicians help was professional and all my needs were fulfilled for service activation and setup. I recommend Spectrum for their efficient and effective business practices, and for the support teams.

Spectrum's processes are broken! It took me almost 2-days to port and activate 4-lines. Trying to contact Support for help is a joke. Once connected, everyone has an excuse and is "sorry" for my experience. I wish I would have stayed with Verizon.

I am incredibly frustrated with Spectrum and their dishonest billing practices. I was promised a lower rate by a customer service agent, but that promised rate never appeared on my bill. Instead, I saw the price creep up, and when I called to resolve it, I was given excuses rather than solutions. They clearly do not honor the promotions they promise to keep you on the hook. To make matters worse, when I decided to disconnect, I was told that because I cancelled at the beginning of my billing cycle, I am still responsible for paying for the entire month, even though I will not be using the service. Being forced to pay for an "unused portion" of a service is predatory. It is a terrible policy that forces customers to pay for a full 30 days even if they stop service on day two.

Very professional and courteous. Well informed. Took time to talk us through each step and was very professional and friendly and patient. Would recommend Spectrum to friends and family. We will continue with Spectrum for the foreseeable future.

Excellent customer services, promptly answer, guide me to install myself the modem. I have issue connecting my home cam and they assist me in every steps until I did. My cell was transferred to Spectrum very fast.

Great pricing and customer service, the phones just took forever to load all the data. I would definitely plan on being there for a while. It’s no one’s fault but the transfer from one phone to another is brutal.

Internet rate was going up, so had called to cancel. Upon discussing everything with the Spectrum rep, I found not only I could get a better rate, but greater bandwidth (1 GIG). Then, after 20 years with Verizon, move our 4 cell phones over to Spectrum and save a LOT of money!! As a broadcast (radio/TV) technologist and director of engineering, I'm not an easy sell. But the people at Spectrum were all U.S.-based, fast to hop on the phone, and VERY personable, pleasant and informed! VERY happy with the people I worked with.. and with the deal Spectrum offered me!

The transfer process with Spectrum was smooth, quick, and easy after being with AT&T for over twenty years. I definitely recommend the switch if you are offered a device installment plan buyout incentive like I was.

I was converting my current service, which was with company phone to a new phone purchased at Spectrum. The in store rep was fantastic and patient. I had to deal with issues with Verizon unlocking my SIM card on current company phone so I could keep my phone number.

I went online to schedule an in store appointment time. Upon arrival I was promptly assisted by a very patient and knowledgeable customer care representative. He allowed me to take my time, never rushed me and answered my questions in a way that I could understand. It was clear that he wanted to provide me with what best fit my needs.

Awful experience, completely misinformed, extremely difficult to transfer but the reps were very nice. Just did not provide accurate information until the 3rd rep. Took me 11 hours to finally get activated, did not have access to texts, calls, internet for entire time, rep should have warned me of the instant disconnect and lack of access to anything, I would have notified my children if I had known, or had access to wifi which I did not have at the location I was at which the rep did NOT mention needing, the phone call instantly disconnected and all my access was entirely gone. Warning would have been nice.

We decided to get all services from one company and Spectrum service was so much more affordable and offered way more for the price. I called others and they couldn't compete with the rates and 3 year price lock we got from Spectrum! We now have home phone, mobile phone service, TV, and high speed Internet speeds all on one app and so affordable. And on top of that customer service agents have went above and beyond to help get those rates and change our devices from other companies. I had an agent spend almost 2 hours on the phone helping port our phone numbers from another company that was so confusing to me. He was so patient and kind and I thank him so much. We haven't had Spectrum long but so far so Great!!

I won't give them a star, they didn't earn it but they sure did charge me for it. Customer service is horrible, service doesn't exist and if it does it's for 10 minutes and it's out again. They charge me for a full month though, even though I don't get a full month's service. How is this legal?

I really appreciated how helpful customer service was. From getting the phone coverage set up and having my SIM card delivered to me, to helping me transfer my number. I definitely appreciate the care and attention that they gave me!

Spectrum beat prices on AT&T and Verizon Wireless. Easy transfer process making experience unstressful. Faster download speeds. Phone service transferred flawlessly. Great experience so far, but ask me in a few months….

I used to have Spectrum, but their support was frustrating. Every time I called, I got bounced around from person to person. I had to repeat my account details and the whole story of what was wrong every single time I was transferred. It felt like no one was taking notes.

I have nothing but good to say about Spectrum services. That and the customer service is top notch and you can get all this while saving a LOT of money! I wouldn’t change a thing! No matter what issues I had to get settled there was no hassles whatsoever, only answers to solve every need. No matter what number you call they are very personable while getting you to the right department. I feel very good and very secure with my decision to transfer 4 lines and numbers with Spectrum and I have no reasons that I would ever want to change service again!

Well, Spectrum Mobile just screwed me over big time. I don't usually do this, but I will. We were offered a great price on 2 phone lines and internet. And we were given it. However, we were told that they would pay up to $500 to pay off devices. I was thrilled. We just bought Deb's phone and owed some on it. Well, her number ported over just fine. However, mine would not port for some reason. After over 2 hours of waiting, I just threw in the towel, bought a new phone (that I didn't need) and got a new number. Guess what? This invalidated the payoff money. So, by trying to be nice and save frustration for their people, I lost the $500. I have spoken with various levels of management. They all say the same thing. Nothing can be done. To say I am angry is an understatement. SPECTRUM SCREWS CUSTOMERS

Very satisfying service and prices that are very affordable to those that need great service at a reasonable price. I am glad I switched to Spectrum for service. I was once T Mobile customer. With them I had no incentives as a valued customer. With Spectrum, I feel they treat their customers with care and respectfully service that shows.

Exceptional customer experience. The store specialist (AJ) was professional, knowledgeable, thorough and patient. We had a lot of concerns about switching from Verizon since we had been with them for 20 years. We were able to keep our phone #s and the switch went perfectly. We are now bundling phones, internet and TV streaming services and saving a LOT of money.

I would like to commend the staff member who assisted me with troubleshooting my Spectrum SIM cards today. His name sounded like Amauri, and he provided fast, efficient, and knowledgeable support. The issue was resolved smoothly, and I truly appreciate his professionalism and prompt assistance.

I wanted to leave a short review regarding my long-term experience with Spectrum services. I was a customer for many years beginning in the mid 2000s timeframe. We had internet, phone and TV at one time. Over the course of several years of relatively poor service and frustrating dealings with customer service, we gradually cancelled all services with them. Spectrum throttled our internet speed without notifying us at one point, and we dropped them over that too. We’ve been years without any type of service from them. I did want to point out that the very final straw occurred just a couple months back.

After almost a decade of enjoying various services from Spectrum and exhibiting a solid payment record, we renegotiated our contract. We tried other companies in the past, but were never offered the incredible quality service and adequate pricing we get from Spectrum. It is a pleasure to recommend them.

Great customer service. The rep was a great caring person. Was very quick. She was a very nice person who really cared. I love Spectrum in general. I use it for everything. Internet, cable TV, landline phone and cell phone.

I called to switch over from Verizon and also upgrade my phone. The rep was very pushy, however, he told me that he had a deal for me and offered me HBO, Hulu and Disney+, internet and over 150 channels, including my mobile line for $150. I agreed but when I tried to use HBO, Hulu & Disney + with my Spectrum app it did not work. Another rep told me that my service did not include these things. The original rep was not honest with me and I have no way of following up with him. And when I tried to activate my phone with spectrum, this same rep had put in the wrong phone number so I had to call in again and get assistance. Wow!

I am pissed! Received a call from spectrum after terminating internet service. It was on Nov 23, 2025, after returning my equipment to the spectrum store. The offer was that I would receive 1gig at the same price I was initially receiving. The representative said if I transferred my new phone from AT&T, that I could be reimbursed plus receive up to a year of free services. That I need to pay off phone, show proof and they will send me a form to complete to get reimbursed. It took me s month to pay $750 and get transferred over to Spectrum.

I was looking forward to trying mobile service with Spectrum as they seemed to be cheaper than Verizon! So I set up mobile service with Spectrum, received my IPhone 17. I activated the phone. Not 10 minutes after activation I received a call from someone saying they were Spectrum and I needed to send phone back to them as they sent the wrong phone to me. I ask them several times to verify their identity. When I called them back they answered Specturm! I sent the phone to them with the label they provided! I contacted Spectrum after I didn’t get my new phone that they said they would resend. I Was then informed this was a scam and I am responsible to pay for the phone anyway!

I have been using Spectrum for home internet. I was able to switch to their mobile from AT&T and the price difference is unreal. I am so glad I switched. I am paying $120 less a month!!! I am for sure going to be telling my friends and family about them.

My wife and I just got tired of paying ridiculously high phone bills. We were paying $121 a month with AT&T. We switched to Spectrum for less than half that price, and we see no difference in service. As a matter of fact, there are two dead spots among the four we now get serviced. As the title says, we were leery at first, but took the plunge. Well worth it.

Switched from Verizon to Spectrum and have never looked back! My service, my pockets, and my peace of mind have all been better for it. If you’re thinking of switching to Spectrum you should definitely make the jump!