Spectrum Reviews

Exceptional customer experience. The store specialist (AJ) was professional, knowledgeable, thorough and patient. We had a lot of concerns about switching from Verizon since we had been with them for 20 years. We were able to keep our phone #s and the switch went perfectly. We are now bundling phones, internet and TV streaming services and saving a LOT of money.

I would like to commend the staff member who assisted me with troubleshooting my Spectrum SIM cards today. His name sounded like Amauri, and he provided fast, efficient, and knowledgeable support. The issue was resolved smoothly, and I truly appreciate his professionalism and prompt assistance.

I wanted to leave a short review regarding my long-term experience with Spectrum services. I was a customer for many years beginning in the mid 2000s timeframe. We had internet, phone and TV at one time. Over the course of several years of relatively poor service and frustrating dealings with customer service, we gradually cancelled all services with them. Spectrum throttled our internet speed without notifying us at one point, and we dropped them over that too. We’ve been years without any type of service from them. I did want to point out that the very final straw occurred just a couple months back.

After almost a decade of enjoying various services from Spectrum and exhibiting a solid payment record, we renegotiated our contract. We tried other companies in the past, but were never offered the incredible quality service and adequate pricing we get from Spectrum. It is a pleasure to recommend them.

Great customer service. The rep was a great caring person. Was very quick. She was a very nice person who really cared. I love Spectrum in general. I use it for everything. Internet, cable TV, landline phone and cell phone.

I called to switch over from Verizon and also upgrade my phone. The rep was very pushy, however, he told me that he had a deal for me and offered me HBO, Hulu and Disney+, internet and over 150 channels, including my mobile line for $150. I agreed but when I tried to use HBO, Hulu & Disney + with my Spectrum app it did not work. Another rep told me that my service did not include these things. The original rep was not honest with me and I have no way of following up with him. And when I tried to activate my phone with spectrum, this same rep had put in the wrong phone number so I had to call in again and get assistance. Wow!

I am pissed! Received a call from spectrum after terminating internet service. It was on Nov 23, 2025, after returning my equipment to the spectrum store. The offer was that I would receive 1gig at the same price I was initially receiving. The representative said if I transferred my new phone from AT&T, that I could be reimbursed plus receive up to a year of free services. That I need to pay off phone, show proof and they will send me a form to complete to get reimbursed. It took me s month to pay $750 and get transferred over to Spectrum.

I was looking forward to trying mobile service with Spectrum as they seemed to be cheaper than Verizon! So I set up mobile service with Spectrum, received my IPhone 17. I activated the phone. Not 10 minutes after activation I received a call from someone saying they were Spectrum and I needed to send phone back to them as they sent the wrong phone to me. I ask them several times to verify their identity. When I called them back they answered Specturm! I sent the phone to them with the label they provided! I contacted Spectrum after I didn’t get my new phone that they said they would resend. I Was then informed this was a scam and I am responsible to pay for the phone anyway!

I have been using Spectrum for home internet. I was able to switch to their mobile from AT&T and the price difference is unreal. I am so glad I switched. I am paying $120 less a month!!! I am for sure going to be telling my friends and family about them.

My wife and I just got tired of paying ridiculously high phone bills. We were paying $121 a month with AT&T. We switched to Spectrum for less than half that price, and we see no difference in service. As a matter of fact, there are two dead spots among the four we now get serviced. As the title says, we were leery at first, but took the plunge. Well worth it.

Switched from Verizon to Spectrum and have never looked back! My service, my pockets, and my peace of mind have all been better for it. If you’re thinking of switching to Spectrum you should definitely make the jump!

Very difficult getting number switched from previous carrier. Took at least three rep from Spectrum or more. It was just a VERY frustrating experience. Was disconnected at least once. Was told more than once I am speaking to a person who could not help me, etc.

I had issues that multiple agents did not resolve. The problem caused a longer amount of time complete the transfer of my previous account. It was all very frustrating for me as I was looking forward to the move to Spectrum, the delay made me wonder if I was doing the right thing. The addition of a new physical SIM card caused delays that the agents couldn’t resolve. It was actually recommended that I would need to call Motorola support to resolve my issue! My son was able the issue for me. Unfortunately my wife is experiencing an issue that is delaying her transfer. Frustrating.

I am getting better signal compared to my previous provider. Activation was a breeze and the steps are easy to follow. Will be moving our other lines once contract is over. Better service and better savings on our wallet!

I was helped by representative that was inside the Walmart store that promised me whatever I was currently paying with T-Mobile was going to be lowered. I went ahead and left T-Mobile from being with them for 11 years and transferred my services over to Spectrum. I received my first statement and it is not the rate that he promised me. I contacted spectrum through chat. They advised me to call. I call and speak with the specialist. They transferred me to another department After a 55 minute phone call with every representative. I spoke to with spectrum. They were unable to help me because it simply was a conversation between you and the representative and it was not recorded so we don’t believe you is basically what they told me. I did not get the rate that I was promised and now I regret ever leaving T-Mobile and going with this company that doesn’t help their new customers.

Great service at a local Spectrum office. The rep Donald was very patient and knowledgeable when we switched our carrier to Spectrum. We saved a lot of money by switching and are very pleased with the coverage.

Previously had Spectrum and trying to economize at this time ventured out looking for something else, regretted it almost immediately. Was contacted by Spectrum and representative was so friendly and helpful that we signed up immediately and was back to streaming again.

There was a little bit of confusion activating my phone with an esim. That's okay, but the reason for the low rating is the way I was treated when I went to the Spectrum store for help. One of the employees threaten to call the police and have me arrested for trespassing. He was rude and unprofessional, and I was absolutely shocked and disgusted by the way I was treated. He also refused to provide me with his name. The store was in Elyria on Chestnut Commons. Luckily, the manager Kat came out and was able to help me find a solution to my issue.

I combined mobile and internet service to save money, because previously I had AT&T mobile and Spectrum internet. I also purchased a couple of new phones for a good price and the switch from our old phones was easy.

I relocated and needed WiFi again. It had been about a year since I had WiFi, and since I had Spectrum before, I chose them again. I’m glad I did. I feel confident with Spectrum and the experts who work there!

So easy to change carriers. I thought it would be a drawn out process, but I was wrong. I now have all my media needs under one carrier. I'm so glad I received an e-mail advertising the benefits of a change to Spectrum .... Thank you!

As a new customer of Spectrum internet I have found they keep their word regarding promotions and billing. The fiber internet service is adequate but at times slower than I expected, however I did agree to the lower plan to keep costs down. I have only just joined Spectrum Mobile (Jan 2026) and was delighted with the rep I spoke with to set up the program with easily affordable promotions. Physically transferring my mobile device in person at a store was exhausting but might have been due to my particular circumstances. The only thing I do NOT like about the mobile plan is auto billing in case of an error in billing with a horrendous amount that could affect my finances detrimentally. Overall so far I am satisfied with Spectrum representatives and service. :)

For many months I was so unhappy with Frontier as my internet carrier. I went to Spectrum to try and so far so good. I am content with this new service. My thanks to JJ at Spectrum. I had been telling my previous carrier that if they didn't fix the problem, I would find another. They did not fix, so I changed my carrier to Spectrum.

I used the Mint plan before switching to Spectrum and was paying almost $200 a year for great service. Even with the offer of a free year, I was hesitant about the quality I’d get, worried about dropped calls, dead spots, weak signals, or poor coverage. But since activating, I’ve been pretty happy—Fiber optic internet for streaming, better pricing than Starlink, and excellent cellular service. I saw a commercial offering free cell service if you switch over 4 lines, which sounds perfect for a family of 4 or more. I’ll see what it costs after my free year ends. I don’t have 4 lines to move, so I won’t get the free deal, but I’m hoping for a great offer to stay; otherwise, I’ll go back to my old service.

Spectrum Mobile made life super easy when transferring to their mobile service. Unfortunately, AT&T delayed matters a lot as they needed to release a security hold on our cellphone numbers. Significant time was wasted.

Spectrum was able to give me options to reduce my cost without losing services, spent several calls to customer retention with each call getting me better plan and helped me to get my mobile phone activated since I am elderly and not the best with technology. Couldn't have asked for better service

Spectrum Has Wonderful Service, Their Activation Process Is Absolutely Seamless, & Takes Only Minutes To Sign Up. I Would Recommend Their Service To Anyone. I’m A Very Satisfied Customer. I’m Sure You Will Be As Well.

Mother dropped phone crossing street. Discovered it missing, backtracked and found it had been run over. Went to Spectrum for a check and was told the phone was destroyed and she had to buy a new one. Full price charged. Phone number could not be transferred. Guess the sales guy is more interested in a commision than looking for the best solution for the customer. Going to cancel that service and go to another carrier and get her number transferred to the damn phone that Spectrum told her to buy.

Absolutely awful experience! Over 6 hours in the store with a scheduled appointment. Every representative said something completely different. After two hours and 4 associates later, they put in a help ticket and had to call their higher-ups for help.

Stay away from Spectrum. I paid off my balance, closed my account in person, and received a receipt confirming the cancellation and a zero balance. Six months later, they contacted me claiming I didn’t cancel properly and that I owed another month. That is completely false. They also tried charging me for additional equipment that had already been returned and cleared. I had to argue with multiple agents before they finally admitted it was their mistake.

So Far, Very Pleased with All of My Services from Spectrum, All is working Well & If I need Assistance with anything, I am directed to a number that can help me...Spectrum is Fast & Efficient & gets things done, like stating my equipment to set up only took 1 Day & Mobile phone the same! If you feel more comfortable having their installers set up for you, especially if you are a senior citizen, they come out very quickly....I needed a little Technical Support & Joyce helped me thru Everything I needed...They have Wonderful Staff & I Love the Way they Run Their Business! A+, Top Notch!! Thank You Very Much, SPECTRUM! 😊👍

The customer service that I received deserves to be shared because I have not ever experienced anything like it. If I could give them more than 5 stars I would because I spoke to multiple reps (due to my own error) and every single one of them was so helpful and kind! I switched mobile services and they walked me through it all from the comfort of my home. It was super easy, they were a pleasure to speak with and it is affordable! Your team is top notch!

Great savings in mobile service and internet. The other companies are simply too expensive, and the Spectrum service is second to none. I don't really mind that my upload speed is slower than my download speed because uploading is not as important. The reps are really helpful too.

While the services are fine, they have too high pricing due to lack of competition. This is more of a review of the general climate of the cable/internet provider market but for what Spectrum itself does. They aren't that bad but can have issues with stability often in my area.

Awful service at the store on Third Avenue in Manhattan, NY. Agents take advantage of seniors with tech speak who are not tech savvy and will try to sign you up for their free mobile phone or free line that you do not even have to use or you can give it to someone else. My neighbor tried that and she was subsequently billed for 12 months of service that was supposed to be free.

Spectrum offered the bundle plan which gives you a 12 month free mobile phone plan that is only $30.00 a month afterwards! Offers that are economic for the consumer are attractive to me when it comes to making purchases these days! Thank you Spectrum!

The reason I got internet with Spectrum is a rep came to my house with his spiel. The cost was less than I was already paying and the rep said I would have a 30-day free trial. He said this at least 4 times. I switched, later to find that the rep LIED TO ME about the free trial. When I called spectrum to discuss THE LIE, nobody would address it. They only said they didn't give a 30-day free trial. Never did anybody express dismay that I had been LIED to.

I’ve been a customer for 20 years because of their great customer service and connection. They do maintenance a few times a year but they notify you ahead of time. I just added a mobile line and the account specialist was able to get me a great deal. The connection is great. I’m in NY.

Horrid coverage. If I'm late for payment they disconnect immediately however since living in Chatsworth CA half the time no tv no streaming or wifi we have to call in for them to reboot or send someone. Example today I called 3 times still no tv or wifi. It's as if one wind sends their outdated modems and routers out of whack. I had to spend 200 on mesh to cover my house. It's horrid.

I got my business mobile line connected in minutes in my own device. First year is free! I use it as my second line in my current device. So now I can have my personal line and business line in the same device totally independent. My phone is able to let me know from what number I’m receiving calls and also I can choose what line to call from. Isn’t it amazing?

The service is great, the customer service was good, but the wait is very long, almost 3 hours to transfer an account from another provider, it doesn't make sense. They didn't have the phone I wanted, so I had to look for another option. I hope they improve.

Representatives were professional and friendly. They answered my questions and made suggestions that were very helpful. The special promo offer saved me a nice amount of money and upgraded my services. I have some disabilities and everything these people did made my ability to use this technology much easier.

In the age of broken janky customer experiences, I can say that Spectrum is above the rest. There was no hassle ordering or setting up. This process was easy and their service works everywhere for cheaper than ma bell.

I went to the store on Woodruff Rd for setting up a new phone including a number transfer. ** was very proficient in setting up the new phone in a nominal amount of time. ** easily transferred my existing phone number from a competitor, transferred all data from my old phone and set-up my new phone. He was very casual and did not rush the process. He also helped another technician while working with me.

Dvr stopped working. Made an appointment. An hour in the office. Xumo box provided does not record. Another appointment. Been waiting in this understaffed, inefficient place for a half hour after appt time waiting to tell someone and hopefully get a resolution. Called customer service last night who told me, after a long wait for someone to answer, that xumo boxes are basically fire sticks, they don't record. Nobody here knows what they are doing

I had asked specifically about International calling plan and was told it’s free calls, free texting, and free data. That’s the reason was The only reason I switched. False information was provided by the Spectrum representative. I would have not switched if was given correct information. When afterwards I checked more details found out calls are not free.

I purchased 2 new phones and ported in a line all 3 with phone number transfers. I was able to complete with ease. With the shipping of the devices and the activation process being so amazing, I highly recommend!

Changing to Spectrum mobile was very easy and bringing my number and device was simple. The service/signal of spectrum mobile is terrible. I got 0 signal at my home and 1 bar if I was lucky at work! There are far better plans with much better service available.

I am not familiar with current technology phone, Internet etc. Tim in Orange MA explained everything. He helped me port from AT&T and explained in a way I could understand everything. He took time, was very pleasant and people were waiting for him to help them. I walked right in the store, no appointment. There were two other people offering assistance when I went in store. Nice job everyone! Should have done this a long time ago.

I am a new customer that so far, has had a wonderful experience. My services are lower than I expected them to be and the customer service team was outstanding and very friendly when I called to inquire about service. Additionally, I was offered free mobile phone service for an entire year with my package. Very pleased with this company, thank you!

Everything was easy and affordable. I would suggest them over any company. I told all my family and friends about the company and how easy the process was. I give them an A overall quality and very professional.

We have had Spectrum Services since they took over Charter Communications in 2020. Our home phone started to have problems before Christmas 2025; used on-line troubleshooting 3 times; tech came out Dec. 20; referred to engineers. No call back for status. Called three times to have disconnected; couldn't get to rep. Jan 6 spoke with rep. Angi. Told her repeatedly just wanted to disconnect. She went over sales pitch over and over. After about 20 minutes requested a Supv. Angi put me on hold for several minutes and said no Supv. available. She never disconnected the phone service. Very poor customer service.

We were at a Spectrum store to get the promotion deal I received from the email. It includes 1000mb and two mobile phones. Somehow the agent could not transfer all the 5 phones we have so he did in two different orders. And for whatever reason, he can only activate the first order for 4 phones but not the other one. We were assured that the last one would be activated no more than 48 hours. But It has been 4 days now, the last one still not been activated and I had to call two times still not resolved yet. Terrible service, I would not recommend it.

Their sales representatives will mislead you and give you false information to try and get you to switch providers. I was promised a cheaper mobile plan when bundling internet and a buyout when switching from my previous provider. Neither was honored when I finally made the switch. I was told by one of their supervisors after being transferred through different departments that the sales rep misspoke, that they would not honor any of it. I even requested that they look back on the recorded call, but all they offered me was to downgrade my phone plans to meet the desired monthly payment.

In New York, Spectrum has the best customer service. After the technician changed the internet modem, I no longer have the annoying buffering issues. I like the convenient My Spectrum App. My mobile phone works better than before. I also like the visual voicemail feature. High speed internet and mobile phone service is very important to keep my small business running smoothly and efficiently. I was very impressed by Spectrum.

Spectrum starts out at a decent price but escalates beyond expectations. I had to leave for a few months and come back to get lower rates. The internet is spotty and not very good. They only have the cheap xumo boxes they probably pay a dollar for. On 2 tvs I had 5 take a dump within 1 year and now they want to charge $65 for a house call that used to be free. The instructions to get it set up AGAIN is ridiculous. Can anyone recommend a real provider?

Transferring a phone from another provider isn’t always a smooth proposition. Spectrum went above and beyond the call of duty to help the process. One customer specialist stayed on a call waiting for the other provider to answer for an hour and 25 minutes. Amazing.

We visited our local Spectrum store to cancel our tv plan and to only keep the internet portion of our plan. We expected some resistance. Instead, the young woman who assisted us was very pleasant and accommodating. As we were finishing the cancellation and turning in of our old equipment, she casually asked if we might be interested in some of the newer packages. We inquired and there was a package that seemed to meet our needs (we have to be able to watch the Dodgers games and this package included Dodgers Sports Net West which carries all home and away games).

When I first talked to him they called me a price of $93 and some change to get the phone shipped. I lost the connection to the call. I called back and then it was $103 and change to get the phone and everything shipped out according to them. They said that every time that they do anything and that it has a different amount change.

Spectrum internet service at my location in Central Florida slows and buffers several times daily. I'm required to use my cell phone hot spot, burning data and exhausting battery. Customer service is courteous and helpful. They've got me a new router, modem, replaced splitters and wiring, but the problem persists. I'm at wits' end, and looking for alternatives.

I had a great experience switching my service to Spectrum Mobile. The transfer process was incredibly easy and straightforward, with no hassle or downtime. Their promotions were a huge bonus and made the switch even more worthwhile—clear, competitive, and exactly as advertised. What really stood out was the customer service. Every representative I spoke with was friendly, knowledgeable, and genuinely helpful. They took the time to answer my questions and made sure everything was set up correctly, which made the entire process stress-free. Overall, Spectrum Mobile exceeded my expectations. If you’re looking for an easy transfer, great deals, and top-notch customer service, I highly recommend them.

Howe Ave staff were exceptional. Tyler was polite professional and very knowledgeable. We had been with Verizon for 26+ years and their behavior at the store was unacceptable. We left and went right to Spectrum.

My rep Mya worked hard at getting me back in service. Even the manager, Ray assisted to make sure everything was done completely. Process would've been smoother if I had just gotten a new phone, but I ultimately had to go that route.

Easy process and price is a lot better. I felt like AT&T was screwing me for years. I have already referred Spectrum to other people I know. Have high phone bills. I just don't believe you can find a better deal.

Poor customer service. They don’t package or ship iPhones safely. Read the fine print of the contract buyout program, because it is misleading and they will not pay anything! Contacted customer service several times to only keep getting transferred to different people with no solution

I went elsewhere at first and had the worst experience (Ve...on). Since I already had Spectrum cable internet and wifi, I went there. The entire staff was friendly and really put us in phones that suit us, including budget. On 1 phone, the first year is free. It's really a great phone at a very doable price. Spectrum speed, clarity, no dropped calls and all the latest technology, make this a smooth ride. Customer service is also very easy to reach online or phone. 👍

Julio at Spectrum in Arlington Texas was amazing and helpful, he was patient, kind and professional while dealing with AT&T prepaid in getting our phones transferred- it took over an hour to get the entire process of our phone transferred and keep our numbers. Give Julio a raise.

Very good service if you're coming from Verizon, T-Mobile or AT&t Spectrum Mobile. If you have their internet offers you free phone service for one year. Would recommend it to anyone. Good value for the money.

Best customer service I have encountered in years! US-based, live persons. Never had to deal with a computer asking me stupid questions...... I wish more US companies would learn from Spectrum what "customer service" is! A+++++++++++ to these guys, thank you.

I had the pleasure of working with Nate ** from the Spectrum’s Countryside location, who gave amazing customer service, he did not only answered my questions, but he’d explained in details the values I will be getting adding phone lines to my existing Spectrum account.

Onboarding customer service is horrid. I wouldn’t activate oneself and it is only marginally worth the cost savings. I can’t believe that the customer service I receive is ok and tolerated by Spectrum.

I love the ease of activating my mobile service and the website and/or app is easy to use. I also like how easy it was to get my tablet. Everything came on time. After I pay off this android phone. Thanks again!

Switched 2 phones over from another carrier. The representative was super helpful and was able to get 2 phones transferred over with no problems. So far, the service is great. No issues with anything. I highly recommend Spectrum.

The customer service representative Joel was amazing. He explained the process clearly. Once we received the email with instructions on how to activate our service we knew what to do and the instructions were clear. The entire process was easy.

I got the best deal ever on my cell phone. I'm so happy to be a Spectrum customer. Sabrina and Shy had the best customer service skill. The process to switch my phone number over was so fast and easy. Thank you Spectrum.

Activation of my iPhone 8 with physical sim card was done by Spectrum technical support person whom he was knowledgeable. Friendly. Patient. I had to read the sim card number from the sim card using magnifier and he read back the numbers to make sure he got the numbers correctly. And he activated my iphone 8 sim card under 5 minutes.

The service agent Porsha was extremely helpful and handled all 6 phone lines with ease. Great customer service, Great experience! I would recommend Spectrum mobile based on pricing, customer service support and overall experience!

Very easy to follow instructions to activate my iPhone and iPad. The installer was late but came and hooked up both of the tvs and made sure it all worked before he left. App was easy to navigate to guide etc.

Is trying to bill me for tv service I didn’t sign for. The service person said I called in foe tv service at $100.dollards I don’t ever want. They did this same charge one year ago after hours on the phone. They said I would be credited to my account but it took several months and more phone calls this time. They said no I called their service and ordered TV. But I told them I did not. There’s no one else in my house that could order TV service. They said yes there is. I said no. I spoke with many many representatives each saying you are a 12 year person signed up for Internet. That’s unusual. I told them if they start billing me $100 for a service I don’t use I will no longer be one of their people to accept Internet from their service.

The only reason I give a 4 is because our transfer was complicated. There were many factors involved in the transfer. I was most disappointed with the first representative I initially spoke with who was to contact me a few days later after I paid off my iPhone Pro Max 15 with ATT and got the phones unlocked.

Switched from Verizon to Spectrum mobile after so many issues with Verizon and horrible customer service. Ra, Peggy, and Kenyon at spectrum in East Greenbush Rensselaer NY store are fantastic and completely changed my view of spectrum from negative to positive. I’m recommending family to leave Verizon and go to spectrum too.

I was a current Spectrum customer, I called to upgrade my wifi service since my children got gaming systems for Christmas and wifi was as running slow. The agent actually took time to bundle anything he could to save me money, I ended up getting a way better deal with internet, home phone and 2 brand new mobile lines with new phones for way cheaper than I had been paying. This agent even waived the express delivery fee for our new phones. Whoever I spoke to was everything you'd want in a customer service representative, kind, courteous, down to earth and really cared about the customer. I wish I could remember his name because that individual deserves recognition. Would gladly deal with him anytime.

Wasn’t told I needed internet for activation and initially called to set up internet. Was disconnected in the middle of my cell service activation because of this. Ended up without cell service for over a day and still don’t have internet.

I can't believe the total disrespect of everyone I have spoken to!!! I was promised by a customer service rep a $50 Internet with a free mobile phone line for one year. Now they suddenly can’t honor that and I’ve been charged over $303 for one month. All they’re offering me is to discount my bill a few dollars every month. They are insane and their Internet sucks.!

Was a very simple process to switch providers. Will definitely recommend to other family and friends. I’ve even had my parents switch because of the affordability and great customer service that was received by the company.

21- times Spectrum internet has been down in 2- weeks. The worst internet I have ever had. The price keeps going up and the customer service agents are the rudest people you will ever talk with. Changing to another company today!

I am very pleased with the internet speed and new mobile service. I am thankful I opened the door and started service with Spectrum. Our sales rep Abel was very friendly and easy to work with! Thank you.

I dreaded going in to the Spectrum location because I didn’t want to have a long wait and poor customer service. Boy was I wrong. I was in and out in no time. Terrell was my sales rep. He was very knowledgeable and friendly. We could not finish my transaction on the first day due to my phone being locked up so he asked me to return the next day and he would take care of me. And he was not lying when I got there and he seen me. Once he finished up with his customer he called me over to finish my transactions. Thank you Terrell with all your help.

I visited the Spectrum store to add mobile service (as I'm already an internet customer) as well as transfer my 2 existing lines. The friendly associates did it all quickly and professionally. Now I can cancel my Verizon bill! By having my internet and mobile services through Spectrum I will save hundreds of dollars a month!

I was having issues transferring my mobile number due to other carrier. The Spectrum representative was very helpful, stayed on the phone until I was given a pin that worked, was very patient and kind. I was pleasantly surprised by the amount of time the Spectrum representative spent on the phone to help me complete the task.

I absolutely love Spectrum. The app is so easy to use and convenient. It was so easy to transfer my number from my previous carrier to Spectrum. Highly recommend their mobile service and their internet! Next up is TV! Also, their Xumo streaming box is amazing! I like it way better than Roku/Firestick.

The customer service experience I’ve had trying to resolve a service and billing issue has been utterly ridiculous. Unfortunately no alternate local option in our area, which is the worst part. I would switch companies immediately if I could.

Their customer service agents are wonderful and I mention it based on the fact that I recently moved and had to change all my services in addition to changing cell phone companies, every time I have called I have had pleasant conversations with customer service, I have even bought products in my management calls, But here is an important point to mention, they were all warm people with me, they were all friendly, not only helpful but friendly.

Think long and hard before you decide on their mobile service. They will take (steal)money out of your account without your consent or knowledge. I have filed a complaint with the BBB and will file a complaint with the state attorney general's office.

I purchased a Samsung Galaxy A16 and also transferred a iPhone 15 to Spectrum from XFINITY. The process was very easy, the phone support outstanding and the transfer of information from phone to phone was very easy. I would highly recommend Spectrum Mobile.

After getting a transfer code from our previous carrier I logged on to the Spectrum site and had the instructions included in the box with the new phone. I answered the questions and input the requested information and in less than ten minutes I received notice that the transfer was successful. I did need to restart the phone once before the phone showed I had service. It was quick and simple.

Great customer service with a knowledgeable agent. She helped me get my phone transferred over from my old carrier, even though I had mistakenly canceled my plan before transferring over to Spectrum. I needed a transfer PIN and could not have gotten that without her help.

All I can say is a great big thanks to Tampa store specialist Terri **. I broke my Spectrum phone on Christmas Eve and had to wait till December 26th to get a new one. My old phone was so broken that transferring my massive number of old numbers was extremely problematic. Terri would not allow me to give up and used her many years of knowledge to finally make it happen. Thank you Terri, you deserve a raise or even a promotion for knowing how to treat a customer!

Absolutely the best experience. Did not have any issues and they was a phone call away if I needed help because everything was simple and a easy setup. I truly recommend anyone if you need a great service provider please give Spectrum a call. Thanks again.

Spectrum change plans on both mobile and internet increases prices on both without notice. They also require adding mobile lines to stay at current rate. Why is a single person penalized for only needing one line.

I switched over from Verizon because Spectrum was going to be half price. They use the same network and I had been very pleased. Their customer service has been top notch and I find their app easy to use. No complaints here.

I'm happy with my service. Phone Ricardo at the Lynwood CA office. He was such a big help. He did everything for me. 💕 The only problem I had was waiting for them to call my name. That took a while. Overall I'm happy.

When it comes to Network Service providers Spectrum has been demolishing the competition by remaining not only reliable but always amazing deals. Will definitely vouch for how caring Spectrum is to their clients!

I was battling to get home internet for almost 3x weeks. After someone told me to contact Spectrum, I did. I was helped with internet within the hour. It was within 2x days (FedEx delivery included) and I was up and running, with no issues whatsoever. I definitely recommend Spectrum for both their home internet and Mobile service.

I am a Verizon customer and have been for many years. Since Spectrum is my internet and TV provider, I had contemplated switching over to their mobile service as well several times. Coverage was always the reason for my hesitation because I do a lot of business travel. This Christmas, I decided to buy new phone for myself and give my old phone to my son. Since Spectrum offered free phone service on one line for a year, it was the perfect opportunity to try it out. Darian and Marcus from the Spectrum helpline walked me through the process on Christmas Eve in a very friendly and efficient manner. It could not have gone more smoothly. Now to see how the coverage goes over the next year.

Quality of carrier network service is very poor and they are antiquated forcing physical sim activation. Limiting your customers to only physical sim card activations does not allow them the freedom to use their primary carrier, Spectrum and use a prepaid when traveling Internationally for local calls.

Too much time to activate my old phone and new phone. Ultimately, most of my concerns were resolved. I’m waiting to hear about my other concerns regarding the cost of transferring my old mobile phone to Spectrum and my new Spectrum mobile phone and the impact on my present coverage on TV, Internet and Landline phone.

Spectrum mobile transferring process is great. But Remember to shut down and reboot your phone when informed process is completed. Or calls may not go through until you reboot your phone. If eSim is required it will come to your email to install at the end.

The WiFi and internet are great. I had the 500mbs plan and upgraded to 1,000. It's fast & reliable. I signed up for Spectrum TV and love it. It was easy to connect up and the picture quality is excellent. I then signed up for mobile. It's too soon to evaluate completely, but it seems to be fine.

Really great. They've been nothing but honest about my bill both internet and phone and now cable at a really affordable price! Never going back to contracts or cheap noncontract phone companies that sell cheap China made garbage phones and unreliable services like TracFone. AVOID TracFone at all Cost! Spectrum works with you and helps you get the reliable service you need and no hidden fees or costs!

Tablet to register when I entered the store didn't work. The agent who transferred the data to my new phone was unfriendly, never made eye contact and was not competent at his job. The visit took over 1 1/2 hours to complete. Totally unacceptable.

Moved over to Spectrum Mobile and the service I received was outstanding. Love that they had the patience to wait while I looked up information, and helped with everything needed to make a smooth transition.

Charter Spectrum Customer Service went out to help me make my decision. I am glad I made a call to them. Saved me a lot of money. Thanks Guys. If you are looking for a great service, This is the place to go.

I would submit a 0 if possible. Their internet service is intermittent and the wi fi unreliable, with lots of outages. To make it worse, their technicians show up well after the scheduled appointment with customer service. Today it was supposed to be between 12 and 1 and then the text message and emails said 1-2. Also today, a tech showed up but could not read the house numbers and said we were not at home and consequently did nothing. Abysmal service and very high prices. Do not use them if you have another alternative.

You know I have been with you guys for over a year and never in my life have I had worse internet service. I am so thankful that I am leaving because wow over 50 outages in one year and that's just after I started counting, unbelievable. How are you guys even in business? It’s disgusting how bad your service is and for the price you charge horrendous. I will gladly never move somewhere that only offers your service because wow compared to ATT it’s actually not even a comparison. I will also be HIGH recommending everyone I know to take their business elsewhere. You guys suck

I had a very awesome customer experience with Carlos in the Spectrum store in San Juan, Tx on frontage road. He was polite, courteous and prompt with a sense of urgency and very detailed on instructions. Thank you.

Spectrum is awful! I had a technician come out to address my internet issues. The problem outside was never addressed. I had another technician come out. He was an hour and 40 minutes late outside of the hour window I was told he would come. He found the problem inside; however, the outside is still not repaired.

Spectrum TV and Internet have been incredibly unreliable. Every couple of months there’s a major outage that lasts anywhere from 6 to 12 hours, sometimes longer. This isn’t a rare issue — it’s a pattern. When the service goes down, there’s little communication, vague explanations, and no real accountability. For something that’s essential for school, work, and daily life, this level of unreliability is unacceptable. You’re paying premium prices for a service that can’t consistently stay online. I would not recommend Spectrum to anyone who needs dependable internet or TV.

Spectrum is one of the fastest and most reliable mobile Internet services. The speed is amazing and the unlimited hotspot I have is perfect. I will always choose spectrum. They don’t overcharge like Verizon and all the other phone companies.

I tried numerous times as a long-term, Spectrum Customer to get a lower mobile rate and I was just told that any new deals were for new customers only. Finally, I was able to find a great deal at Verizon and decided to transfer my service. We spent five hours at Verizon on Saturday because Spectrum refused to provide transfer PINs and deactivate my account in order for me to retain my phone number. While I was at Verizon, Jane at Spectrum kept me on the phone for over one hour asking me all kinds of inane questions such as what was I doing for Christmas and what books do I read. I asked her to please stop asking me questions and just take care of the transfer PIN and she said she had to follow her protocol. Finally, she said she would provide me with the PIN and then she hung up on me.

It is always good to get a phone representative who gives the extra effort to assist you. This was a very satisfying experience for me with an unexpected surprise, I was able to get a very good deal on a bundle of services.

I have had this service for 2 months. I have had tech come to my property 3 different times. They checked everything, my coax and tried blaming it on wiring to find the tap being bad and they still haven't fixed it, I am on a 2 GB plan and I haven't even gotten a gig upload. It will give me 30 never even 100 upload, my address that I am at only has Spectrum service lines, I am furious, they go, "Well your PlayStation speed test is inaccurate," really because I had go net speed at my prior address and they were giving me a gig download and upload, I would steer clear of this company. They are a bunch of liars. I ran speed tests with other devices and software and it says the same thing. Spectrum lies and says it looks good on their end. Terrible company.

It was a pleasant experience. The staff had been very helpful, respectful & knowledgeable. She has been very patient and very kind. Thank you. Have a wonderful Christmas and Happy New Year to all. Appreciate you all.

I had no clue who Spectrum was when I moved, but the tall young man who helped me was kind, explained things well, and had my new flip phone and service signed up in 5 minutes when they were very busy. I give him 5 stars for sure, and I hope the reliability of the service is good-so far yes.

I have had several issues with Spectrum. While their reps can be nice, their service is not worth the price, and they often do not resolve issues. I tried 6 times to resolve an issue that I had with my account, both by calling and going into the office. The issue was never resolved. I then discuss it with another manager (for the 7th time), and they said they would try to resolve it, but it would take 30-60 days for the system to flush out the old information before we might even notice a change or correction!!!

Buyer beware. The "unlimited" Spectrum mobile service is capped. It is capped at 50 for mobile data. And it is capped at 10 for mobile Hotspot. Plus, the service is terrible. I will be switching asap.

Spectrum has been very helpful. Online information is readily available. Everyone has been understanding and knowledgeable. We are new to the mobile service, but have had TV and Internet for years. We are very satisfied with our new mobile service so far.

After just a few days upon switching over to Spectrum, I noticed the constant speed connection that allowed me to connect instantly online, over the phone or through text. The service is quicker than lightning.

We should be able to select 0 stars! Pure incompetence and fraudulent comes to mind first of all, they are only after your money and do not care about anything else! We had internet and phones with them, we sold our home and the buyer wanted to just take over the equipment and create his own account. We took the internet equipment back and kept our phones on our account, they continued to auto deduct payment for everthing including internet for 14 months, we didn't catch it as we figured we were all set, at this point I couldn't even access my account and didn't have access to the new owners account to stop this theft, but thankfully the new home owners were able to straighten that part out for me.

Buyer Beware!. I would give them a zero if I could! They lied! On November 11, 2025, I called to inquire about adding cable to our already existing phone and internet plan. They quoted me for $215.86 to include the "tv select" plan, internet, and a 2 mobile phone service with taxes included. I confirmed the quote twice!!! When we received our first month bill... We got a bill for $215.86 AND a separate large bill for our phones! That is definitely NOT what I was quoted!!. I called today, and they refused to honor the quoted amount and now I am stuck with a much higher bill. Do not let them do this to you too!

I’m am a new customer and I was impressed by the service provided and the support service that I received from the marketing person who provided me with her direct number and always responded so quickly to any questions that I had.

Was lied to about the cost. The time to get it to me and that it did not include a wall charger. I found out on my own the Apple does not include a wall charger. I was told the phone was included in the deal. It was not.

So happy I switched to Spectrum for mobile, tv and internet. The cost savings is unreal and the service from all I have interacted with is above and beyond! Will recommend to all my family, friends and business partners!

I am not as tech-savvy person so I was worried before calling in, but the agents were patient, very Friendly and guided me through every step. The agents answered all my questions, did not get impatient. It was a very good experience.

The transfer process was easy and quick and reduced my internet and phone service bill by more than 50%. So far very satisfied. My representative went out of his way a couple of times to make sure my experience was positive.

I am not sure where to begin, and honestly, I did not want to relive this experience at all. However, due to how severe and prolonged it became, it needs to be documented accurately. Attempting to set up mobile service took three days and an unreasonable number of phone calls with multiple representatives. Throughout the process, I received conflicting information, incomplete instructions, and was repeatedly transferred between departments that either did not understand the process or contradicted one another.

From the first person I spoke with to the chat to the installer- I’m impressed with everyone’s professionalism and attention to detail. Everything went pretty smoothly and in less than 30 hours after I called I had my new installation of internet and my cellphone set up without even leaving my house. Thanks.

Switching over to Spectrum Mobile from US Mobile was easy, fast and because I already pay for Spectrum internet, Spectrum Mobile unlimited 30GB data plan is free for 1 year. You can beat a lot of things, but you can't beat FREE!! The process was easy and straightforward. The instructions written so a child can understand them. It didn't take me 2 minutes from start to finish to do the actual provider switch once I had the number transfer information and the SIM card. I mean we're not exactly talking rocket science here, at least for the literate.

I called and ended service on the 5th of the month and that was the last day I was able to connect or use the service, yet they billed for the whole month. Even though they did not provide the service for that month, their policy is to charge for the whole month, so they want to charge for a service they did not provide. Crooks that's what they are. This is coming from a customer they had for 16 years. Reason I stop using them was regular increases in pricing.

Great customer experience. I originally called to lower my home internet to save money. Spectrum was able to bundle my Internet and Mobile service for less than what I was paying for just my Mobile service with AT&T. I was able to keep the 1gig internet speed at a lower rate, plus activate 4 of my own mobile devices to Spectrum network. Cut my bill in half. WOW!!!!

Transfer of preexisting mobile lines proved concise and efficient. Wait time was less than four minutes for each of my three phone lines. Able to use phones immediately for service. The only obstacle was having to exchange a faulty modem.

I have been a customer for 11 years. I have had my lines replaced, techs out here and called customer service to try and get my dodgy internet. I also asked for a deal like they offer new customers to switch. They said they were giving me all the discounts they could. I had a new provider stop by and said they provided fiber optic internet with a price lock. Of course I took it along with the $300 in gift cards. Had it switched, so much faster and my phone actually works.

Great service. Spectrum made it easy to switch cell service. We received brand new phones and improved cell and internet services. They are new to our area and have been a great addition to our community.

We were 18 year users of ATT mobile. Upon retirement, my corporate discount was to be eliminated. I entered local ATT office to start new 55+ discount. Was told my enrollment in ATT 55+ plan would not result in increases billing charges. Upon activation, the new plan increased my monthly billing over 40%! Attempted to contact ATT multiple times…only to be placed on hold over 60 minutes awaiting a representative. Switched to Spectrum Mobile and have saved over $1000 for this upcoming year! Could not be happier having now switched to Spectrum!

My wife and I also was impressed. Jay, from Orlando Florida was exceptional. He is definitely an asset to your company. You need hundreds like him. We were very, very pleased with his kindness and so very thorough. It should train all your agents how to take care of customers. I can't even say enough of how great he handled us.

Terrible service. I battled with them for months and had many service requests to fix the wifi issue, which was never fixed. I spent hours of my time dealing with them without a resolution. I finally cancelled and am so much happier. Go with a different provider. My service was meant to be turned off at the end of the day, but was turned off in the morning. When I called to have it turned back on, I was told the only way to do that was to open a new account. Even though I told them not to, she did it anyway, and I was charged an additional $30 that was never refunded. Three months later, endless harassing calls to pay them, even though I was told I wouldn’t owe anymore money. I finally paid to get them to stop and filed a dispute with the Better Business Bureau. Do not waste your time or money with them.

Horrible service. They cut off your wifi every 4 months then act like it's broken. Then when you call they say they're gonna send a tech to check your wifi. After 8 times of this. I know for a fact that Spectrum is a straight up scam waste of money.

Just filed a FCC. Reason: I am filing a formal complaint regarding Spectrum’s billing practices after I canceled my internet service. I was billed $50 instead of the $30 promotional rate I had been paying. Spectrum claims my promotion ended on November 24, however I was enrolled in automatic payments to ensure timely payment and was never clearly notified that my promotional rate was ending or that my bill would increase. I had been a loyal Spectrum customer for many years. When I called on December 4 to cancel my service, the representative aggressively attempted to retain me and stated that I still had a $30 promotion available. He even offered a better discount than the $30 rate to get me to stay. I declined only because the place I was moving to already had internet service in someone else’s name.

Just dropped off all of my equipment at a local Spectrum store and canceled my account after being a long time decade plus, probably multiple decade plus customer secondary to being fed up paying elevated prices and fees for subpar quality service. Was only getting 400 MB of Internet for $100 a charge of $100. To top everything off, I’m in the middle of a billing cycle. Only have used 13 days of my billing cycle have 18 more to go and they refuse to prorate my bill and expect me to pay the additional 18 days, the full bill.

Worst experience ever. They sell unnecessary add-on services, don’t prorate when you move, and canceling your subscription is a nightmare. You’re honestly better off just closing your bank account. :(

I wish I could give you a 0.. I hate rectrum... Always buffering, pixels, freezes up and you keep raising our bill and the service sux. I wish Frontier was out here. A lot of people said the same thing about you and cancelled and went will another service and we're going to do the same

Where to start. Worst customer no-service I’ve experienced (Lana in FL). Continual outages and/or buffering with no credit or consideration. Higher prices than competitors with substandard service. Long wait times for assistance (if you can get past the automated crap). Good luck if you want to disconnect and move to a different company. The long list of questions they ask when you tell them you want to terminate your service is intrusive, irrelevant, and solely meant to intimidate a customer into maintaining some sort of relationship to benefit Spectrum. If I could rate this company any lower, I would - they’ve lost this customer permanently.

Horrible - 4 days of intermittent service, so sick of this. My elderly father has a phone that relies on wifi, so it has been out for 4 days. All I get is text messages that service is out and estimated time for restoration is hours away. So disgusted with this company. I wish there were other options for the elderly.

I’ve had Spectrum for 5 years for internet (500mb), the price was great for the first 2 as we didn’t need any high speeds for what we did at the house. Year 3 the price over doubled for the same speed, we had fiber optic come to the neighborhood and switched over. I called in to cancel Spectrum (can’t do it online), spent 20 minutes of them trying to get me to stay and finally got it canceled.

Today December 9th we experienced outages again with No internet or TV cable services. This occurs to often at least 1 day or more each month no service. Last month Sunday November 9th 2025 no service all day long. I was unable to monitor my home through my Google nest cameras which is a safety issue or enjoy any programs, nor football on television I'm so disappointed. I also work from home so this is a Big issue when I can't log in to work from home. Please consider another cable-internet provider because you will be disappointed with Spectrum yet they want their billing paid on time. I do not recommend Spectrum.

There is not a day that goes by that Spectrum screws up something. Sometimes multiple times a day. DVR doesn’t record, buffering, just sips in the middle of a show etc. etc. There is NO other streaming service that starts up like Spectrum. Checking your subscription, loading your videos etc. NO ONE DOES THIS EXCEPT Spectrum. Tonight was the icing on the cake. They shut down EIGHT HOURS for an upgrade. NO ONE Literally does this.

I hate Spectrum, since having I’ve had numerous issues with signal and speed! This is the only internet I can afford being a single mother. They don’t offer any incentives to loyal customers. They overcharged me and won’t refund my money back. I hate spectrum! My bank account is now overdrawn!

I was charged $321 for a cell brand new cell phone I had for only a couple days that was in new condition. I was told it was scratched up. It was taken right out of my account. This phone was not scratched in any way. Please take photos of your phone before sending it back.

Spectrum can burn in hell. I hate this company. If you can find an internet provider that has actual customer service, please do so. Their policies are designed to punish customers. If you are not paying attention, this company will take every dime from you and your internet is still bad. When their products fail, they don't pro-rate your services. But god forbid you do something wrong, they charge you a fee and there is no way to get out of it. What a terrible company.

Service outages all the time. The worst service ever!!!! I don't recommend this cable service for no person on this earth. I hope Spectrum goes out out of business forever. I will never have nothing good to say.

Unreliable, inconsistent, worse customer service. They don't care. They do not have market competition in this area. Hope Frontier arrives soon (previous customer in Tampa). Speed is mediocre, they only have a max of 1000 mbps here. Equipment is noise and bulky. These guys are the worse. I will pay only ten dollars for their service, instead I pay 80. If you have an outage, very common in this area, they will credit you two dollars, if more than two hours if it is less, no worries is your fault and you do not need credit. Insane, the government should take action. They put so many things in risk.

Went to Best Buy. Bought an unlocked phone that they said works for Spectrum. Went to Spectrum and opened my phone in the parking lot. Went inside and was told that Verizon red flagged the phone even though I know 2 people who use the phone through Verizon. They told me I had to buy one of their crappy no memory (128gb) phones. So I did. Now I have to restart that same phone 20 to 30 times a day just so it will work for approximately 15 minutes at a time. Everyone says that they have the same great service as Verizon which is a lie. Now after leaving AT&T for crappy service I am really disappointed and should have NEVER left AT&T. I would rather pay more and actually have a phone then to be wanting to just throw my phone in the trash every day. Think I am going to go back to AT&T as soon as possible. Worst service in history for me. Nothing like Verizon or at&t. You pay for what you get I guess.

Spectrum raises their prices every month and does not tell you...I will never go back there. Too many list signals every other day..hard sales pitches. Customer service was not knowledgeable on current promotions.

Unethical billing practices - intentionally made customers overpay for packages in NYC after the affordable connectivity program ended in June 2024. Have been overpaying by an adverb of $15-$20 per month and did not have Internet..

I am taking all of my Spectrum equipment and turning it in tomorrow. I have been a faithful customer for years. I fell on to some hard times and needed to cancel my service for a while. They would not would not cancel my service. They harassed me for over an hour!!! I will never ever go with spectrum again. I found out that you can bypass that terrible experience if you just take your equipment to a spectrum store. Terrible terrible people!!

What’s the point of paying for a phone that’s hacked for the world to see?!? They don’t care about your privacy. I wouldn’t recommend Spectrum Mobile. They might sell your information too. And no I don’t want no see thru WiFi either. I am done.

I employed Spectrum around April of 2012. Phone, internet and cable cost me around $117.00 per month. Over the years my bill was raised (no surprise) but after a few years, I had to reduce my cable services because it was getting too expensive. I would call periodically, after another raise, and inquire as to how I could reduce my bill. The associate, more times than not, would offer additional services at a "special" price. More than once I had to remind them that I needed to reduce my bill and not add to it. But they just didn't get it.

When you call to cancell the service, because I am moving, they give you hard time. Transfer to person to person, keep you in hold for a long time, be ready to spend time in the phone for 1 hour, not easy, bad service...very hard to cancel the service....not recommend this company,

I have been a Spectrum customer for 3 years. I am 70, and have health issues. My experience with customer service has shown me they have NO consideration for the elderly. My TV has been having "channel unavailable" 4-5 times a day. 15-30 minutes each time, for 14 days. My cable HBO still works. I was on the chat for almost an hour trying to fix problem. He was not able to do so and an appointment was scheduled. That was fine. From then it was downhill. First, he knew that I was elderly and that the TV and the computer I was working at were not in same room. I had to get up over a dozen times to go check on something for him. I guess I wasn't fast enough because I kept getting messages that the chat was going to be disconnected. Then when we set the appointment, he left the service worse than I started. He told me he didn't do anything and that I was basically lying or senile.

They kept raising bill, 12, 13, 20, 40 dollars. They just add items you didn't request. Service says, "Oh you need to check your bill and call within 30 days," BS. They say Spectrum TV you get free apps to download. Not true. You have to buy a bigger package and then they're included. Went to the 15 TV package and lost apps. So you really have to pay more to get them. There with SelectTV not Spectrum TV as they advertise. One of the most dishonest companies I ever worked with.

Terrible customer service and support. They lied to me over a mobile phone. I had it for 3 days sent it back and they charged me 156.75 on my debit after they assured me they wouldn't. On Social security.

I am writing about Spectrum mobile department. I will advise anyone who thinking about getting with this company's mobile service to think twice about doing so. I signed up for their mobile service, thinking I will get coverage in rural areas and such, but couldn't get any at all, which is why I returned the phone back before the 10 days they give you if you are not satisfied with the service. Keep in mind you will have to pay a restock fee if you still return the phone back opened even with no damage.

Spectrum is a Shady Greedy Absolutely HORRIBLE Company that eventually pulls the old bait & switch tactic on all their new customers, raising prices at the drop of a hat without any notice & never keeping their initial verbal agreement promises I paid for a 2 year package which included a free router, for a one set price, these scam artists only made it to the first year, when they decided to raise my bill & take away their initial promises, and start charging me more money. They don’t care about their customers, ONLY your MONEY… They make all kinds of promises when they want to sign you up, but buyer beware they will find a away to screw you over, they have Awful customer service, I have called multiple times to discuss my bill, & all I got is the runaround, last time I called, their customer solutions dept. kept putting me on hold to see what they could do to help me.

Spectrum 6512 Glenwood Ave, Raleigh, This is the slowest and poorest customer service I have ever experienced at a Spectrum. Due to lack of staff and the slow response of staff, this location should be permanently closed.

I was a loyal customer for over 14 years. Yes, you read that right. 14 years. It wasn't that I was ever happy about having Spectrum, but they ran the gamut in my location unfortunately. Long story short. I paid $90/mo for YEARS. No offers, no discounts, etc. Called at random times throughout the years to get it lower, but they can't help, I am on the lowest plan, yadda, yadda, yadda. Mint Mobile hits the scene, and I decide to try them. Service is great, internet for what I need, without overpaying for what I don't. I call to cancel, and it was a 45-minute phone call, of guilt tripping, putting their competition down, etc. The guy offered to do this and that about 10 different times, and finally got to where they were willing to match Mint Mobile's price. I told him no, if Spectrum valued me as a customer, they would have offered their best price 35 minutes ago, and 14 years ago.

Our special rate was running out. I called THREE TIMES to see if they could do anything to extend it and was told flat-out "no" each time. So I set up with AT&T Internet and YouTube TV. Then when I called back to cancel, all of the sudden the CSR said he could keep the rate flat. I was on the phone for 45 minutes with this guy, telling him at least six times that I was done with them. But he would not give up. I was just about to ask for his supervisor when he finally did. The company and shareholders really need to review its business model and procedures.

IF it was possible to go into the negatives I would. This place is a bunch of clowns ripping people off. I have cancelled my internet 2 different times now and have been trying to get a supervisor each time. I have now been on hold for 30 minutes trying to get a supervisor. CANCEL YOUR SPECTRUM. SWITCH TO T MOBILE, VERIZON, ASTOUND. ANYTHING BUT SPECTRUM!!!!

Where do I begin. With they high overrated, always going up on your price and never bettering they speed of services. How about they record everything you say when called g the customer service lines but dont have an record of what the representative said to you. To get out of the service contract is not an easy process at all and they say one thing like yes this is your final bill, there will not be any further charges unless you don't return the equipment. Only to get a surprise bill a month after you turned your services off and returned all equipment on time.

Spectrum Mobile is a pathetic service provider as their sales people hides a lot of information at first and trying to fool you by giving lot of offers but when you use the service .. all your call drops will happen regularly and you will lose trust with your customers and when you will complain then no resolution will given. However if you plan to leave and transfer to other provider then after transferred they charges you about contract breaks cost and trying to get a money from you. Better to stay away from their trap.

We have had 2 outages in 5 days. The first lasted 2 days. We rely upon internet for work at home and streaming services. This is absolutely unacceptable for a company whose service is 100% focused on providing internet and wifi services. But I do not expect any complaint will land on anything but deaf ears!

Spectrum takes customer service to new lows. When I tried to talk to them about changing my service the chat people would not talk to me because I could not give them a supposed Spectrum pin that I did not know and as far as I know I never received. If I had I would have had it on an accounts spreadsheet. When I wanted to close my account and return my equipment I was told that I had to go to a Spectrum store to do it.

Lost my road runner account because I didn't have a Spectrum active account. Couldn't get my name attached to the active account at my house that's not in my name. Would have to buy a separate spectrum service to retrieve my rr email. We've been using them for over 10 years. I'm thoroughly disgusted with them.

They'll raise your price 30 dollars every 3 months without even telling you. My internet went from $30/month to $128/month. For internet that doesn't even work 70% of the time. When you call to cancel they'll keep on the phone for an hour with their sales pitch trying to get you to keep the service. He admitted they were over charging me and offered to refund part of $128/month but only if I keep their service. Super shady business practices, sky high prices and unreliable internet. Just get google fiber.

I called to transfer services from our old address to new address in June. We had an agreed-upon end date for the old address and agreed upon installation date for the new address. Ever since we moved in we have had Internet outage connection issues with our neighborhood for every 6 to 8 weeks in November. We had personal issues with our Internet, where we cannot get anything to connect after talking to two customer representatives, they said on their end, everything looked like it was connected fine, even though we cannot get anything to connect even via ethernet come to find out, even though they canceled our old account number they were still charging us for our old address and our new address. Now they claim that we did not close our account and we need to open a dispute with the company. The customer service is horrible. I’m not sure how else you would cancel the service besides transferring it in the manner that I did. We will be canceling and spreading the word of how negative experience has been.

You cannot close/cancel online, or in their app. I called the support number. For 18 minutes I answered all questions: "It does not matter, close my account". The support person was basically trying to upsell me. They actually did make me an offer for service at $15, down from my current $57. But I will NOT deal with a company that does not allow you easily cancel service. I wish I could have left 0 stars. Total BS.

I discontinued my service and paid my LAST bill on the 11th of July, returned their equipment and asked that my service be discontinued. My billing cycle ends on the 13th. They took my money, their equipment. Now they are asking me to pay an extra month because they posted the payment to their record after the 13th. I have made three calls trying to explain that I could not use their services if not connected to their network anymore. The only thing they all say is "We do not prorate." I am not asking for a favor. I no longer had their services nor equipment. What are they prorating? Am I the only one having this problem? Someone should look into this for the elderly and others.

I'm pretty rural, but the Internet is pretty reliable. My biggest problem is the consistently rude and unhelpful customer support. If you have options, try to find a company that cares. If they could up their customer service game, I would be singing their praises.

Regrettably, the experience with this establishment was exceptionally disheartening, characterized by a repeated escalation of charges under the guise of expiring promotional offers, a pattern that occurred thrice, calling into question the integrity of their practices. Concurrently, the quality of their services steadily declined without reconciliation. The pinnacle of dissatisfaction stemmed from interactions with their customer service personnel, whose discourteous demeanor and predatory conduct capitalized on the temporary market dominance held by the establishment.

Regarding Spectrum mobile, NEVER buy a phone from them. It had issues within a few months. Returned it was sent a new one. Then they charged me for the new phone. I had to call several times. First I was told I sent it back after the return time frame (it was not a return, but a warranty exchange.) Then it was that I should have sent it to Samsung directly (Spectrum's rep told me to send it back and sent me the new on). Then I called again and got a manager. Now they are saying I sent in a D grade damaged phone. It was not damaged, but had barely been used and kept in a case. They will be sending me the "pictures" of why they graded it low. But I was told I can not dispute it and nothing can be done. So I have a working phone and a non working phone that I paid a total of $400 for. NEVER AGAIN.

Be very careful with this company... They don't back up their services. Once you sign a contract whether or not they get your services working for you, there will be no way to get out without a early termination payment of 3 year contract. In our case they want over $10,000 even though the services never worked and I canceled within 30 day warranty window.

Shady company to say the least. Stay away! At all cost. Called in looking to lower my internet bill! Went out with a mobile line I never wanted and expressed it several times. Said the phone would be free with a credit on account per month and no monthly charge. Get an agreement via email, there was financing bill for the phone. Called back and they stating I was confused that no company gives away free phones and I misunderstood.

Zero stars. Installer put dozens of screws in my cement block foundation, holes in my siding and 60 ft of thick black wires on my newly painted white house. The house is small, only 1200 SF. After I canceled their overpriced $140/mo service they refused to remove it and repair damage. I shall report this company to other review sites and send complaints to federal agencies. This is a simple request after paying THOUSANDS OF DOLLARS to a company that fails to deliver customer service. Temporary vacation holds were a joke. Phone service outside the country didn't work. You will always pay more than you expected to pay. Remember, "It's a subscription!" Avoid this company.

I am sorry to say but my spouse and I have had a horrible experience with Spectrum. My spouse had been a spectrum customer for over 20 years. We were doing a reno of our home and moved into an apartment for 6 months. After moving into the apartment we had such a difficult experience that my spouse stopped the services at our home completely. We decided to go ahead with spectrum at the apartment as it was going to be short term. When I went in and cancelled the services we got a bill charged to our credit card for the full amount and it should have been prorated as we stopped services and shouldn't have been charged for 7 days as I had returned all the equipment (What they don't tell you returning the equipment you will have to go to a UPS store. Thankfully there was one in the same area as the spectrum store). We will NEVER use spectrum again. They are the WORST!! BEWARE!!

We had an older router and it quit on a Saturday. We did all the troubleshooting possible. No go. They sent a tech out Sunday (arrived an hour early). Very thorough. Checked everything. 30 minutes later mission complete. New router with previous network settings fully operational. Connor was his name. Super smart. Efficient. We ❤️ Spectrum.

Spectrum is terrible. Their service is constantly dropping. I just used all of my mobile data because my home Internet service was out for no reason and without reason. I will be finding a new provider. The $95 fee is my highest utility bill. It costs more than electricity. This company is such a joke it's pathetic.

Don't get Spectrum if you plan to have multiple people pay for wifi. For a while had multiple people pay their share of wifi for the apartment, with no problems while they were in house. A few months AFTER they left they charged back their old payments. Spectrum, doing nothing to protect account holders, has now saddled me with all the payments that were charged back. Genuinely horrific, and spectrum customer support just kinda said "not our problem". This combined with weekly wifi outages, yeah Literally ANY other service is better.

I had Spectrum for over 20 years, but wanted to cancel because of high prices and poor service. OMG the lady that I tried to cancel service with was the rudest person ever. All I wanted to do was cancel the service and she kept me on the phone for 30 minutes trying, begging pleading to sell me more services promising me this and that. If I could give 0 stars I would. Anyway stay far far away from spectrum.

Where to even begin. I've been a Spectrum customer for about 7 years, and I had never, NEVER had any issues till the past year. I upgraded my mobile service to be able to upgrade my phone whenever I want as they advertise. But when I went to upgrade my phone, it turned out that the person who created my account entered my SSN wrong. So I spent a year trying to fix the issue with them. Then! After I was able to get ahold of someone who could help me with the upgrade, I was finally able to upgrade my phone. HOWEVER! I was told I had a 14 day period that if I didnt like the phone I could trade it in. So, before the 14 days I called to upgrade, SAME ISSUE. They had to put in ticket after ticket. By the time someone got to me, it passed the 14 days. SHOCKER. Then they kept saying there was an issue with SSN again.

Awful customer service and treatment! I recently moved to Spectrum and I STRONGLY regret it. They play with your time and feeling and nobody is on the same page! If you thinking about moving to spectrum DON'T!

Several years ago I signed up for the Spectrum cable and Internet offer with the total being a little over $100, for both. My current bill is over $170 and I have the basic plan for cable and Internet. I purchased their Xumo box instead of renting their cable box, which brought my bill down for a month and then it went back up. Their rates are far too high and I am buying my own router and modem with the next step being a change in provider. I gave them 2 stars because their service is good, both internet and cable and their customer service is typical of the times, so if you must contact them, do not expect abortion average service.