Spectrum Reviews

I ordered mobile service and can't get the devices because I have a job, so I can't take a day off to accept a delivery at home. I attempted for nearly a week to get a "hold at location" request. FedEx says Spectrum has to call and put in the request, Spectrum says they have to do a request form and cannot call FedEx. They will not call each other, they require the customer to do what they both say only the other company can do. My other options are to take a day off to accept a delivery at home or drive 1 1/2 hours to get it from the store. I cannot express how frustrating this has been.

Too often outages for 24 hours in Torrance Harbor City CA.

We have been with Spectrum pretty much for the tenure we've been living in Florida which is almost 2 years. We have always paid our bill every month within a few days of our due dates each month. We are now running into major customer service issues and billing issues with our service. We are very unhappy and are about to leave Spectrum and will also not be recommending anyone who asks for a reliable internet/cable service. Their customer service is horrible and will never work with you on making sure your service is top notch.

I called to cancel Spectrum internet bc we switched providers. It was the worst experience I’ve had with a customer service representative. Given that I am 54 years old, this is saying something. Despite multiple requests to cancel my service and repeating “I do not want to discuss any offers as my decision is final” the agent insisted on trying to convince me to keep my service with spectrum. It got so bad, I told the rep that I would be laying my phone on the counter and she could tell me when she had completed the cancellation. She continued with the one-sides sales pitches. Finally I just started repeating the word “cancel” until she stopped talking. She then said there was a statement ahead needed to read from the FCC, told me how to return the equipment, and said our service was cancelled. I said thank you and hung up. The. Worst. Customer. Service. Ever.

I'm getting very frustrated with Spectrum and these power outages. Here it is going on 4 hours and my connection still hasn't been restored. I tried going on the app, chatting and even calling. It's impossible to get them to answer one simple question. There's a lot of people who work from home, and I'm one of them. This happens at least once a month. There's never a credit being offered back to your account. Once my 3 year price lock is over. I'm done with this company. The company is not reliable.

They say you can get a promotion then say it was expired then charge you a lot. I will not recommend Spectrum, they are a scam

SPECTRUM Internet!!! If you have it get rid of it. If you don’t have it – DO NOT GET IT!!! I have had better luck getting a correct drive-thru order at McDonald’s. I have had better luck with office printers. Paid for 1Gig ($55 per month). Great for the first couple of years. Don’t know what happened (doesn’t matter) but it must have been infected with the equivalent of an Internet enlarged prostate. Speeds dropped, regular interruptions and having to reboot (go again) throughout the day. Two techs came out. Ran new cable and replaced the modem. No improvement. I called AT&T and got 1Gig for $35 per month. Too easy, saved $20 per month. And it’s fiber and very, very fast.

Their internet service sucks. It was own for a day in the entire area. It's on-and-off selectively in between. It's down again. They couldn't figure out why it's down. So, they decided to make appointment on July 4th between 8 and 9 pm!!! Yeah, I'm sure that's what I wanna do on July 4th. Waiting for a technician instead of celebrating. This is an unmatched stupidity. I called to cancel service completely, and they tried to make me switch to their phone service. Are you KIDDING me? Is your CEO that incompetent? That would explain your poor service.

I was sold service from someone coming to my house one evening. The price seemed great. They mailed me the equipment, but I had a bunch of stuff come up and couldn't schedule an install right away. They began billing me for service I had not even installed. I called several times, and the customer service did not care at all. In fact, they could not have been more rude. Spectrum sent me to collections for service I never even had. They refused to work with me in any way unless I paid in full for something that had not been installed at any point. I would not recommend due to horrible customer service, especially from management.

Both my cable service and Internet are constantly going down. When I go online with my Verizon service and check the status, Spectrum website consistently tells me there is no outage in my area. So, I call and told there is an outage, and it's usually 3 to 4 hours before the issue will be resolved. This is constant. I'm 70 and never had this poor of service in my life.

Wow. They will not come out update equipment without charging 50 dollars. I pay 100 a month. Have bad equipment and they can't do anything about it...

Service was NEVER close to the speeds they advertised and sold me on. Their service was constantly out and/or buffering. I rate them a 1 because there is no option for 0 or -10. Their website has a tab to leave feedback that won't let you click on it. The number of calls you get when your bill is 1 minute beyond the due date is extremely aggressive (5 back-to-back calls in 5 mins) and good luck trying to cancel. They send you to retention center and put you on hold for 10 min and then offer you better rate. If you say no, they put you on hold again and come back after 10 mins and offer an even better rate. Another no gets you another 10-minute hold. More fun than a box of monkeys. After 37 minutes, I was able to get the final cancellation when they tell you they will continue to bill you until you return the equipment but won't help by providing you with an address to return it to. See image of speed test which is consistently poor. I pay for 600 gig.

Unfortunately, I need the internet to earn a living. Spectrum internet services are constantly down. Not only am I losing money by not being able to do my job, but I also have to pay them the same amount every month. Even when I can't use it. Very frustrating having to go through this constantly.

Spectrum mobile is the WORST. I would give it 0 stars if I could. They locked my phone and deactivated my phone number, both without ANY notice to me. I spent almost 4 hours trying to find out why the phone was locked and then when they said I would still be able to port the number to a new service, I found out when I got a pin from Spectrum for the phone number transfer that it didn't work because the number had been deactivated from the account. The customer service rep didn't even know that. WHAT A HUGE WASTE OF TIME. I ended up having to get a new number anyway.

Internet is constantly going out. Sometimes for hours and days. When it does, customers have to request a credit, (when Spectrum should be giving those automatically to all affected). Then, they will approve or deny, which is bs. If you try to call them, you have to go through 2 AI recordings which make it very difficult to get through to a real human. Sometimes when the internet comes back up, the tv will constantly start buffering. This company is not worth what we pay them and all I can say is, "BUYER BEWARE!" Spectrum is only interested in taking our money and giving us very shoddy service. They are useless and expect us to pay for that. I would give it negative stars if I could. My internet was down 36 hrs last week and it's been down this time so far for over 17 hours.

Spectrum's frequent service outages are concerning. Their business service falls short of expectations. As someone reliant on connectivity for work, outages lasting hours significantly impact my productivity and earnings. The company's policy of applying minor credits, such as $20 or $25, toward service credits is insufficient, particularly when compared to the revenue lost during these outages, and the demand for punctual payment is unjustified.

Spectrum, Worst service EVER. If I went back 10 years, Frontier would still be 10xs better. I became so disappointed at how poor their service is, and how their technicians would come twice per week for a month and high prices that I just stop caring and paying. Now they're harassing me with constant phone calls and letters.

If I could give them 0 stars I would. Their customer service is the worst; they never know what they're talking about, every conversation is different than the last one. They're so quick to take your money but they don't do anything to help. The WORST company I've ever had. I would never recommend them to anyone. WORTHLESS COMPANY.

I have been trying to solve a problem with Charter Spectrum that finally after a 4-day struggle was finally solved 17 June 2026.... Since I first walked into its store on Bellflower Boulevard in Long Beach California - Sunday 14 June 2026 for assistance getting any of my phones to work.... And since I walked into and spent time at your Pine Avenue store in Long Beach California - Monday 15 June 2026, Tuesday 16 June 2026, and Wednesday 17 June 2026 to turn on and remove a Fraud Alert on a brand new flip phone.

For the first time I bought my Apple phone from Spectrum. The first new phone had a problem. I sent the phone in the package they gave me but they lost the phone at their warehouse. So to make them happy they deducted $1300 from my checking account without telling me. I am on a pension so this has hurt me. After going round and round they found the phone. It is now 3 weeks since they found the phone and I still do not have my money back.. They keep saying it is on its way. Its way to where? Hell? Once I get my money back I am done with Spectrum.

Direct (1) Written, (2) Documented in (3) Evidentiary Matter - Spectrum directly lying to Customers about Service Outage causes with -WRITTEN- evidence from Spectrum Field Supervisor stating the problem was caused by Spectrum vendors on-site causes 7-hour node outage.

In January, due to poor internet service, I closed my Spectrum account and duly returned all associated equipment. A month later, I received an invoice for unreturned equipment, so I contacted customer support. They claimed I still possessed a cable receiver, which I had in fact returned many years ago, as I had canceled my cable service in 2019 and the receiver was collected at that time. In those days, Spectrum mandated the return of equipment for redistribution to other customers, so I explained this to the representative. I was advised that their escalation team would investigate the matter and follow up with me.

A Spectrum technician came to my home to repair my internet service. During the visit, my router was damaged. I believe the technician may have been trying to generate additional charges for equipment or services. I filed a complaint with Spectrum, but the issue was not resolved. Since my complaint did not lead to a satisfactory outcome, I have decided to make my experience public so that other customers are aware of what happened. I hope Spectrum will take this matter seriously and conduct a proper investigation.

Canceling service, called before last billing cycle, they charged for extra month anyway.

I contacted Spectrum on the 10th of June to set up services for internet, was given a bundle for internet and cable even when though I let the rep know I didn’t need cable. Was charged a fee for the connection but was never told that there would be a survey to check if the services were even available. Although I called 2 times prior to finding out that I would have to pay 2000.00 dollars for construction if I wanted to go through with the installation. Bottom line, I had to cancel the order, and don’t even know if I will get a refund for the money that was stolen from me. (Just putting it in plain words.) I will be contacting Consumer Affairs.

Absolutely horrible customer service. I’ve been trying for over 5 days to cancel my service. Was told it would be cancelled by 12:00 PM. It is now two days later and I still have Spectrum. I would recommend directv or anything other than spectrum.

I've been a long time customer with severed lines, interrupted service, never any credits for lost time or money. I have a business at home that requires internet. When internet is down, well that means no PC, no printer, no tv, no garage door opener. Long story short, it was problematic and expensive $320+ a month. Old equipment. When I called to cancel, I was misled by the rep and needless to say, I returned everything. I just got a bill for $289, even though I returned everything over a month ago. They claim they don't prorate anything.

They told me I can return the old equipment at FedEx without any label or QR code. The agent lied. I am stuck at the FedEx office, on hold with Spectrum for 20 minutes.

Spectrum internet customer service is awful. My line across the gravel driveway got severed. After several calls and chats that ended up in Texas, someone from spectrum came out and put a temp splice in. After 3 sub contractors sent out an ** with a shovel to bury it (which was not cable that could be buried, for if the connection got wet, would not work) I repeatedly told spectrum (again somewhere in texas) this needs a new cable from street the the back of my house, like a new install. This has been almost 2 months. If you are reading this, use anyone but spectrum if you can. I am most likely going to switch to Starlink.

I moved to a new area and it was either AT&T which was ridiculously high in price, or Spectrum. I went with the more affordable Spectrum. The Xumo streaming platform is horrible and goes down frequently. I have had to call customer service multiple times for various issues and they were always resolved pretty quickly. I do wish, however, that for the price I have to pay for an app, the channels would be in 5.1 surround sound. I have free apps that do, so I don't understand why Spectrum can't provide 5.1 surround sound in their app.