Spectrum Reviews

An associate named Ty ** in Columbus Ga, on Macon Road. He was very helpful and hands-on. I was on the phone with a representative who was very unprofessional for a long time. Ty handled the situation with professionalism. I suffer from PTSD and was very irritated, but Ty knew how to handle the situation. Another customer commented on my situation, as did others. Ty helped us all. I would recommend Macon Road Spectrum to everyone I meet.

I was a customer for 17 years. I canceled service due to financial reasons and was planning to come back. I ended up canceling a few days into the new billing cycle so they would not forgive the whole month bill even though I did not use a whole month's bill. Customer service would not help in any way and now I'm in collections. Needless to say I will never go back to this company and I will never pay this bill.

This is a warning for anyone considering Spectrum’s phone buy out plan for new customers. I just switched over from Verizon. The lower monthly cost and advertised phone buyout were big reasons why. I submitted the buy out application and was informed it was disapproved because it requires proof of three months of payments on the previous plan. I sent three statements but mistakenly included the current month which hadn’t been paid yet. I contacted the number on the disapproval message and acknowledged it was my mistake and could provide them with 22 years of past payment as proof only to be told they don’t allow you to reapply and there is no option for reconsideration.

If you are a business using a PBX phone system expect to pay a bunch of money to switch over to VoIP phones because we just experienced a nightmare dealing with a modem upgrade. After the new modem was installed our phones would only ring once and then disconnect. We several techs from Spectrum come out and ended up having to pay out of pocket for a phone tech and an IT tech to diagnose the issue. After escalating the issue we finally got a Spectrum tech that came out to confirm that this issue has been occurring with PBX phone systems because the older technology wasn't compatible with the newer modem. So we shelled out more money to buy VoIP phones, however the porting of our main number to the new phone system has taken weeks. We are going on 2 months now of issues with receiving calls.

This has been a terrible experience. Spectrum promised a buried fiber optic line and fast internet. The initial installation technician did a terrible job. According to another spectrum tech, the route he chose to run the cable through a culvert is illegal. Our burial was rescheduled 3 times. We are now waiting on the fourth. Automated phone lines run you through menus for hours until you reach a real person. Then that person sends you to another, each with a poor excuse for why the service was cancelled, or flat out says that they don't see prior appointments scheduled in the system. Then they send you to another person who says they will have to email and call you back, which they never do.

We are getting tired of paying $130 a month for unreliable internet and are beginning to explore less expensive more reliable internet options.

At least 9 years with Spectrum (internet service). Suddenly, Spectrum unauthorized adding unknown person (for mobile service) to my account. The unknown added person made $$2600 merchandises with a monthly auto payment, but it was canceled a month later. We called them so many times, each time was at least 2 hours but nothing resolved. We filed BBB and FCC complaints. Our next move will be a civil case at court.

No tech showed today to fix our outage. It's always out. Only company here to get internet. They are a joke.

Worst service ever. Looking into Starlink now that Spectrum isn’t the only option in my area. Internet goes out daily and ALWAYS DURING THE BALL GAME! Not mention they have the most janky vehicles in their fleet ever. If you have an employee come out to check on things better hope their vehicle will make it and will stop when it arrives. Their own drivers informed me how the higher ups don’t care to properly maintain their vans and trucks.

HATE THAT I HAVE TO GIVE THIS ANY STARS!!!! THE WORST INTERNET EVER!!!!

Very few options since I live in a condo in FL. Service is average, I guess, with its share of outages. I don't mind the area outages, but if you have an outage just in your unit--good luck! The relatively new AI - inspired voice queue system will drive the Pope himself to curse. I have to spend at least a half an hour until I am able to get thru and then get in line to talk with someone in technical support. Once I talk to a real person, the issue is usually fixed quickly or at least I can easily schedule a service appointment. The real people on the phone and who come to my home are always pleasant and knowledgeable. But reaching them is an absolute nightmare. I advise, when your internet is working, look up several tech different phone numbers that Spectrum lists, so you can call them over and over until you manage to get through.

The internet service is sooo bad and facing internet outage on regular basis.

I've never left a bad review before in my life but Spectrum has, 100 percent the worst service I have ever experienced!!!! From the moment I ordered a cell phone from them it was a complete nightmare!!! I was sent the wrong phone, then couldn't get any help. When calling CS was hung up on several times, transferred. Basically for almost 3 weeks I received horrible Customer Service. Never the same answer from anyone there! They sent me wrong phone, took me 2 weeks to find out how to return it, then they told me I was past my grace period for returning the damn phone, was told to go into a spectrum store. I went 3 times and they couldn't help me.

After spending over 20 hours on the phone within a single week, I was finally able to get them to fix my account. I recently moved, and the entire experience has been horrible. At one point, I had three active accounts for the same address. Then, just when I thought everything had finally been resolved, I was billed for equipment I had already returned. They even confirmed that their system showed the equipment had been returned, but somehow it was added back to my account two days later. At this point, it honestly feels like they’re just trying to get more money out of me. My advice: don’t take their word for it. Ask for proof that whatever issue you needed fixed has actually been resolved.

Spectrum is a monopoly in the upper peninsula of Michigan, there is no competition and it is pretty much take it or leave it.

I hate robocalls and texts. After I called to report an outage, Spectrum started calling me back with robocalls to give me updates on the outage. I told them when I signed up to never send me automated calls or texts. They said fine. Now they won't stop calling me. I just got a phone call apologizing for an outage that isn't effecting me. Although their speed is better than my old company, their service is spotty, it comes and goes. Their policies are idiotic, and I would not recommend Spectrum as an internet provider. Their rules and policies are more important to them than customer service. Why must they interrupt my sleep to tell me the service is out? As soon as a new company comes to my area, I will drop Spectrum like a hot potato. Go elsewhere.

Updated on 05/03/2026: Spectrum is awful. I moved 2 weeks ago and have had service for 6 outta 14 days. Forget when ya call customer service. They are god awful terrible. I finally asked for a tech to come out and they are gonna charge me even though I haven’t had service for half the time I’ve been here. The tech Taron was absolutely awesome. So as of right now I am connected let’s see how long it last. If I lose it again I will be leaving spectrum and going to Starlink or Verizon.

Spectrum is a corporate scam. They've somehow become the most widely known internet provider in my area so people just default to using them not knowing they actually provide the worst internet speed for the price that you can get. Then they're going to double the price of you bill for the same awful internet, then when you go to cancel they're going to continue to charge you for the awful internet service even when you're not using it. I would recommend going without internet before I recommend Spectrum to someone.

Frequent outages. Spectrum offers an app to monitor status but after the last app updates all I see are advertisements. Online help is a robot, so no updated help there. The sad thing is, it's still the best service in Asheville unless you want to use Verizon. $$$!!!

Spectrum internet is amazing but the mobile phone service is complete bogus. They try to market you to get a new phone and don't ever say the word. Yes even if they agree that they won't send it if you say the word yes they'll end up sending it. I guess they must have copied my voice somehow and agreed to have the phone sent to my house and when I tried to return it back it was denied. I was told by Spectrum Mobile account was removed by a customer service agent named Daniel. Turns out a whole month ago it never was canceled and I'm now being charged for a phone I do not have. They're telling me that spectrum has never received the phone from UPS which I had dropped it off personally at the UPS location. This is definitely not a matter of fault with UPS. Honestly I would avoid any service to prevent being scammed the way I was.

I was with Spectrum for over 6 years, and was paying $85/month for just Internet. I switched to Verizon Internet because it is only $30/month and has faster speeds. Spectrum made it very difficult to cancel and offered deals that were never offered before. When I finally got the 3rd person to cancel service, it was 6 days after the new bill was issued. They expect me to pay for service for the whole future billing period! They don’t prorate the bill and they don’t tell you that when you cancel. I’m not paying for service I didn’t receive! Beware of their ripoff policies! I won’t be surprised if they are next for a class action lawsuit for stealing from customers!

They refuse to pro-rate the service, or refund any of the money. They are absolute crooks, and I will N-E-V-E-R do business with them ever in my life, and I will tell everyone I know to never use them either.

Been trying to get my home internet cut off & they have been giving me a hard time about cutting it off.

Our internet system has been down all day for storms. There has been no storms in our area for months. This make our minds up on switching internet companies to Zirrus.

I cancelled my Spectrum service March 30, 2026. The last day of the billing cycle was March 28, 2026. I was charged $95.50 for a full month's service. Spectrum is charging for services they are not providing. This is unethical business practice.

Redeemed zoomer hates you guys coz your wifi sucks!!!!

Absolutely the most hideous customer service of any provider! The wait times are unbelievable. There is no courtesy whatsoever for their customers. One of the most shadiest companies I have ever dealt with! They try to bill you for equipment that you don’t have give your neighbors a lower price on Internet than what they charge you. Anytime you call them with a problem. They never resolve it and God forbid you have to walk into one of their stores. The wait time is absurd before anyone ever tries to help you with whatever it is that you need from returning equipment to purchasing a new phone. Would not recommend this company at all ever. Been a customer for six years now and I’m getting ready to move my Internet and phone to someone else because of how they treat their customers.

Be very wary of Spectrum TV and Internet cancellations. Plan to pay a full extra month of "Subscription" Billing fees even if you are 1 day past the billing cycle. They will Not prorate billing even though equipment has been turned in and it is impossible to use internet service. This is Unfair treatment and a disservice to good customers.

All this company does is raise the prices. They changed out the modem then some of my wireless devices don't work. Can wait to get out from under them.

This is a company whose business model is based upon fraud. Time & again I've been lied to by customer service reps that tell you a specific price for a specific service package. Those assurances are NEVER delivered upon. I don't know if they train their staff to lie to customers or their staff is simply incompetent...or both.