Spectrum Reviews

I am low income and have a hard time understanding things and Spectrum has helped me time after time when I call and ask for help. I needed my bills lowered and I needed a new phone. Ryan in Texas spent over 45 minutes trying to figure out how to help me. Going over what I have, what I use, what I need and I dont need. In the end he got my bills down and a new phone through financing very affordable. The fact, after we got off the phone, 5 hours later I called the number again and talked to Laura in Washington to make sure the deal with real. She confirmed it was. I was crying.

I switched to Spectrum Mobile in January 2025. At that time, I added 3 lines. I live in an area that has weak cell phone signals from all major carriers so I was a little concerned about the level of service I would receive from Spectrum. If the signal strength from the major carriers was weak, what could I expect from a relatively recent start-up mobile service? After speaking to a Spectrum representative and a neighbor who already had Spectrum Mobile, I decided to make the switch. No regrets. I have no issues making and receiving voice calls and using data when not connected to Wi-Fi. And as an added bonus, I'm paying almost 50% less than I was paying with my previous carrier.

I recently switched my cell phone service from Metro PCS to Spectrum and decided to keep my device. After receiving my Sim card in the mail, I called Spectrum mobile support to get them to help me activate it. I was transferred to Fernando (I think that was his name), and he was the best part of the process. He was absolutely amazing and freakishly, but refreshingly, patient (LOL) with me while guiding me through the activation process.

My tech supporter was Travis yesterday, who spoke clear American English with no foreign accent, patiently listening to my situation while out of state away from my Spectrum home internet, understanding my situation with poor T-Mobile cellular service at this vicinity. With his professional help and a 3-way conference call to my wife (T-Mobile “plan manager”), both my iPhone and iPad were switched from T-Mobile cellular service over to the Spectrum Mobile cellular service, while I remained at this rather remote rural area. This has resulted in much improved voice phone call quality, with a consistent conversation ability not experienced with T-Mobile (unless I drive into town near the interstate highway, or sometimes going outside the front door of this house seeking a decent signal strength).

Devon ** come to my house Saturday for Internet problems that I have been having for two years with my Wi-Fi. I have called numerous times. I bet you 50 times the manager come out here and left me his card and phone number. Told me to call him if I had any more problems, which I did, he would not even call me back or answer his phone so I don’t know why he left me a business card but after numerous people coming out, Devon come out after two years of problems completely be wired. Everything fixed everything it works great I don’t understand why he is not a manager or a supervisor.

If you are a business using a PBX phone system expect to pay a bunch of money to switch over to VoIP phones because we just experienced a nightmare dealing with a modem upgrade. After the new modem was installed our phones would only ring once and then disconnect. We several techs from Spectrum come out and ended up having to pay out of pocket for a phone tech and an IT tech to diagnose the issue. After escalating the issue we finally got a Spectrum tech that came out to confirm that this issue has been occurring with PBX phone systems because the older technology wasn't compatible with the newer modem. So we shelled out more money to buy VoIP phones, however the porting of our main number to the new phone system has taken weeks. We are going on 2 months now of issues with receiving calls.

This has been a terrible experience. Spectrum promised a buried fiber optic line and fast internet. The initial installation technician did a terrible job. According to another spectrum tech, the route he chose to run the cable through a culvert is illegal. Our burial was rescheduled 3 times. We are now waiting on the fourth. Automated phone lines run you through menus for hours until you reach a real person. Then that person sends you to another, each with a poor excuse for why the service was cancelled, or flat out says that they don't see prior appointments scheduled in the system. Then they send you to another person who says they will have to email and call you back, which they never do.

We are getting tired of paying $130 a month for unreliable internet and are beginning to explore less expensive more reliable internet options.

At least 9 years with Spectrum (internet service). Suddenly, Spectrum unauthorized adding unknown person (for mobile service) to my account. The unknown added person made $$2600 merchandises with a monthly auto payment, but it was canceled a month later. We called them so many times, each time was at least 2 hours but nothing resolved. We filed BBB and FCC complaints. Our next move will be a civil case at court.

No tech showed today to fix our outage. It's always out. Only company here to get internet. They are a joke.