Navi Auto Transport Reviews

We had to ship both our family SUV from Atlanta during a chaotic corporate relocation. I was terrified of something going wrong or our vehicle getting stranded across the country. From the initial phone call, the coordinator made me feel at ease. They took the time to explain the logistics, how the dispatcher assigns the route, and what to expect on the bills of lading. They managed to get the car loaded onto the multi-car open carrier. The pricing was completely transparent not a single surprise fee at delivery. This company made a incredibly stressful move so much easier.

I was incredibly nervous about shipping my Honda Civic from Boston to San Diego since I’ve never done this before. I spoke with Sarah on the support team, and she walked me through the entire process, explaining how brokers match jobs with carriers. The quote they gave me was right in the middle of what others were offering, but they promised no hidden fees—and they kept that promise. The driver called me 24 hours before pickup and arrived exactly on time. He did a thorough walk-around inspection and loaded it safely onto the open trailer. The car actually arrived in California a day earlier than expected!

⭐⭐⭐⭐⭐ I had an excellent experience with this Navi Auto Transport! Everything went exactly as promised. From the beginning, communication was professional, the pricing and terms were honored without any surprises, and my vehicle was transported safely and arrived in perfect condition. To top it off, my car was delivered one day earlier than the promised delivery date, which exceeded my expectations.

I mainly chose Navi because I didn’t want to put extra miles on my car driving across states. What stood out to me was how calm the process felt after scheduling everything. Nobody was rushing me or making unrealistic promises. Pick up shifted slightly but it wasn’t treated like a disaster, just part of how transport works. Delivery came without damage and the driver even gave me a heads up before arriving which I appreciated.

I arranged transport with Navi while trying to juggle work and a move at the same time, so I honestly didn’t have the energy to deal with constant problems. What I appreciated was that once the booking was confirmed, things mostly handled themselves. Pickup didn’t happen exactly when I first imagined, but they explained the timing clearly enough beforehand. The driver called before arriving, and the inspection process didn’t feel rushed. Delivery came through without any issues and the car looked exactly the same.

Navi is a broker; they lie to you about the total cost; they start out low price to draw you in; Navi then shops around for a transporter for your car; they increase the cost by two hundred more blaming the high cost on gas prices; you are then sent a new contract to sign. The transporter shows up - can’t speak English, no paperwork and the driver asks for your keys; you have your speak to someone on the call desk. She cannot speak English; after resolving this they guarantee the car will be delivered by 3 am and Zelle the money; the car never arrived at 3 am as promised; I call at 730 to find out the status; the tracker from the website does not work; the dispatcher say the driver's truck broke down; she stated he will arrive today. I said what time. The dispatcher said 5 pm with an attitude. Navi is a nightmare and the dispatcher for the transporter. Run, I believe they are all the same.

Not having dealt with vehicle transport companies in the past, I don't know if Navi is the worst. But I cannot imagine a more ineptly run operation unless an outright scam to steal money. Not sure yet if they are running a scam. "Guaranteed" pick-up by July 30 contracted on July 22 for shipment cross country; Maryland to California. No show on 30th. Telephone rep promised replacement carrier by next day. This has repeated almost daily ever since. It is now August 17. The vehicle remains in the same place. They've charged $174 on our credit card - so far! Today I sent a cancellation e-mail per their contract, demanded a refund, and let them know we will bill them for any additional costs we incur due to their contract breach. I'll update this if we get a refund - or if not! Stay away from them!

This is the worst transport company ever! They quoted our business a price to pick up a vehicle from Pennsylvanian to drop it off in Rhode Island. Was told it would take 3-5 business days to assign a carrier and each carrier that was assigned magically canceled each time. We explain the vehicle had to be picked up for a specific date and the assured me it will. Next they tell us we have to pay 100$ more than the original quote price because their estimate was incorrect for the travel expense. We agreed to the new price if they were going to guarantee the vehicle was going to get picked up.

I would not recommend NAVI Transportation. The delays were frustrating, but what made this experience truly unacceptable was the way NAVI and its contracted carrier handled those delays. My vehicle was supposed to be picked up July 31 and ultimately was not picked up until August 2. The delivery was also repeatedly pushed back, and I was given conflicting information about when my vehicle would actually arrive, continually being told it would be in Illinois that day or the next when I could see the car was in New Mexico.

They are shady, they keep emailing and calling me saying they have a driver even after I have ended my interaction with them. They still have my vehicle posted on the shipment board even after I cancelled my dealing with them.

Definitely won’t be using this transport company again. I paid for live tracking, but it never worked or provided any useful updates. The driver initially stated the vehicle would be delivered the same day, only to later say he was low on money for diesel and would have to deliver it the following morning. The next morning came with no delivery, and I was given multiple different arrival times throughout the day. After reaching out several times, the driver finally showed up. The lack of communication, inaccurate delivery times, and unreliable tracking made this experience extremely frustrating. I would not recommend this company and will not be using them again.

I was quoted $1515 to ship across country, I agreed and as the date approached my new adjusted price went to $1690, $1740 then to $1870. Any customer service call was always a 10 min wait until I cancelled then they reach out to me right away. After I complained and cancelled I was told I had to submit an email to cancel.

Happy with the service I received from Navi. My vehicle was picked up within the specified window and delivered quickly. No issues at all with the driver, delivery, or condition of my vehicle. Richard with Navi was also helpful in keeping me in the loop on the delivery.

Horrible service! Paid extra for the online tracking service that said my car was arriving on a Saturday between 8am-12 noon. I returned my rental car only to find out the car wasn't going to arrive until late Sunday night. Cost me 2 extra days of rental fees. Web still shows my car arriving on Saturday...IMPOSSIBLE to get in touch with a live person. If you have the patience to wait 45 minutes on hold, you will be connected with someone in India that can't answer your questions. The online chat simply reflects the bad info on the website! Horrible experience.

The sales person promised he takes my cc just to secure the price. They charged me whatever they want whenever they want without my authorization and when I called to cancel which they promised I can do whenever, they make me feel crazy and make me go through hell and still didn't give me my money back. Horrible experience, BEWARE.

Both cars were loaded on the same rig on Tuesday morning, and we picked them up at our new home on Saturday. The driver was friendly, handled the pre-trip walkthrough thoroughly, and made sure both Bill of Lading forms were signed and accurate. Neither vehicle suffered any damage or unexpected mileage. Reliable, affordable, and honest—couldn't ask for more.

Coast-to-coast shipping done right. I’ve used other brokers in the past who disappeared after getting my deposit, but these guys stayed in touch the entire week. Fantastic experience moving from FL to CA.

Needed to get my again mom's sedan to her new place in Florida and booked with Navi Auto Transport. They weren't the cheapest option out there, but their customer service felt the most reliable and honest. The pickup was right on schedule, and the driver was incredibly patient with my mom when dropping it off. Total lifesaver during a pretty stressful family transition, truly!

I was about to cancel my order with Navi because I did not know if they will find a carrier, but when agent Logan was assigned to my order, he helped me with everything, even I called him on Sunday and he responded. They have very good agents. Good job.

I was looking to transport my car and contacted a few company plus Navi and Navi gave me the cheapest price and they moved the car without any issues, so I recommend them.

They did a great job, they moved my car and did not have any issues, so I am happy with them, did not ask me for more money, they moved the car for the quoted price.

I have been working with Navi for a few months and they delivered a few cars for me, they work 7 days a week so I need something, they are one phone call away, so in other words, they are doing a good job. I recommend them!

I used Navi many times, and if something is off they have a guy to call me and inform what's next and how to fix the issues and also I can track my vehicle online. if you need to move a vehicle use them, they will give a good price too. I usually work with Jerry the sales manager directly.

Do not use, zero stars. I thought I did my research but was still ripped off. I paid extra for my car to be top loaded, which it wasn’t, and for text message updates, of which I received none. Their so called gps tracker is a joke and is only an estimate of where the vehicle is based on distance. To call customer service is a joke as well as I couldn’t even understand them. I just thank God that I got my car, later than expected but I got it.

Crooks in the transportation business. Quoted 1758$ one contract and 3718$ next day contract. Joke.

Navi doesn’t ship anything. They connect shippers with customers that hire Navi. I paid an extra $350 to expedite my shipping on a Saturday and the vehicle was ready to pick up Sunday and it wasn’t picked up. I called Sunday evening and the person told me that they rarely work on Sunday and that my vehicle was GUARANTEED to be picked up on Monday and again it wasn’t picked up. My vehicle wasn’t picked up until Tuesday evening, so much for the $350 for expedited shipping. Navi has refused to return the $350 I paid for expedited shipping and they said that I agreed to some kind of BS about shipping when they guaranteed to pick my vehicle on Monday. Do not pay for expedited shipping and in my opinion don’t use Navi at all!

I signed a engagement agreement with Navi Auto Transport on May 5th, 2026 and called them on May 14th to put the account on hold for 3-4 months. I received an email from Navi immediately after the call stating that the order is on hold. I received another email on June 8, 2026 stating that the order is on hold and a text message on June 18, 2026 stating the order is on hold. On June 21 at 5:02pm i get an email with a charge receipt on the credit and immediately called them for clarification. I was on hold for 20+ minutes and hung up, assuming that because it was a Sunday no one is in the office. At 5:31 pm on June 21 i received a text message stating the order is still in pending and to please accept. No other information!

Quick and easy to book, however the staff helping with booking lied. I booked for my father who doesn't understand English and can only pay cash in person or credit card. The staff sent me an order form that said cash only, but the staff told us don't worry about it and told us they also accept credit card at time of delivery. Thus, I gave my credit card to them and booked it. But when the car was delivered, the transport company said they only take cash per the order. I called Navi back because the staff told us don't worry about it and that credit will be fine at delivery, but now a new staff answered and said we signed a contract for cash only and its our fault as we signed a contract and cant change anything for form of payment. So beware of staff lying about payment options. My father was not in the state yet so he can't pay cash yet. Nor do many people have Zelle (cash) payment apps.

Originally given me a price that someone promised me it is a locked price, after a few days, someone called me that the price is too low and this is AFTER I SIGNED THE CONTRACT. I agreed to pay more so I can get my car. My car was picked up on 6/4/2026... as I write this 6/16/2026, my car is not delivered yet. It is supposed to be delivered 6/14/2026. The 3rd company NAVI dealt with is not picking up, nor the driver phone is active. GO WITH A DIFFERENT COMPANY and AVOID this NAVI AUTO TRANSPORT AT ALL COST. UNLESS YOU WANT A HEADACHE!!!!!

The service was alright for me. Not some amazing luxury experience, but definitely not terrible either. My biggest issue was around pickup timing because I had to keep changing my plans while waiting. Once the car was finally picked up though, everything else felt straightforward. Delivery happened normally and there were no issues with the vehicle.

Not a bad experience overall, but I do think they could improve communication during waiting periods. There were moments where I wanted a clearer idea of timing instead of broad estimates. Aside from that, the service itself worked fine. The booking process was simple, the driver was respectful, and the car arrived safely without damage.

Honestly, the experience was average in the beginning and much better toward the end. Pickup day was stressful because timing kept moving around slightly, but once the driver actually arrived, things went pretty smoothly after that. Delivery happened without issues and the vehicle condition was exactly how I left it. I’d still use them again, just with more patience next time.

Used Navi during a hectic move and honestly expected the transport part to become another headache. It ended up being one of the smoother parts instead. The driver stayed professional throughout, the inspection wasn’t rushed, and I appreciated getting a call before delivery instead of being surprised. The car arrived safely and nothing about the experience felt chaotic.

I liked that Navi didn’t try too hard to oversell the process. Everything was explained pretty realistically from the start, including the fact that timing could shift a bit depending on routes. That actually made me trust them more. The driver contacted me before arrival and the inspection process was handled carefully. Delivery came through without complications and the car condition was exactly the same.

I had my SUV transported through Navi after staying out of town for work. I was mostly worried about delays because my schedule was already tight, but things actually moved more smoothly than expected. Pickup wasn’t instant, but the driver stayed in contact, and delivery came within the estimated timeframe. The inspection process also felt more professional than I expected from a transport company.

I didn’t realize how exhausting a long-distance move would be until I was in the middle of it, so having the car shipped instead of driving it myself ended up being a good decision. Navi made the process feel manageable. I wasn’t bombarded with unnecessary calls, but I still got contacted when it mattered. The driver handled everything professionally and the delivery itself was completely smooth.

I booked Navi after another company completely ghosted me during scheduling, so by that point I was already irritated with the whole transport process. Surprisingly, Navi felt much more organized. They explained things realistically instead of promising impossible deadlines. The pickup happened a little later than first estimated, but at least I wasn’t left confused. Once the car was in transit, delivery happened smoothly and there were no problems at all.

The transport itself was fine, just not perfect timing-wise. I’m someone who likes exact schedules and that part definitely tested my patience a little. The pickup window felt wider than expected and I had to keep my day open longer than planned. Aside from that, the process was smooth enough. The vehicle arrived safely and nothing looked wrong during inspection at delivery.

You want your car to be shipped by this company? Never expect the feedback from them and if you call them to check your vehicle transportation status you gonna be holded for more than an hour to speak to an agent. I wanted my Chevy TRAX shipped from Wisconsin to Texas, and this took me to wait from Wednesday to Sunday, no response from them and once they answer my call they told me there was they been having long delays and they had no time to inform me about that until I cancel the order to find a serious transportation company. Never navigate to this company unless you wanna wait forever with not even a call back from them to let you know what’s going on.

Don't use this broker. They will make promises they don't keep and will steal your money.