Navi Auto Transport Reviews

I went into this expecting at least one major issue because of things I’ve heard from other people about car shipping. With Navi, it didn’t turn out that way. What stood out to me was that they didn’t try to make the process sound perfect. They explained that there’s flexibility in timing and that helped me approach it differently. When the pickup didn’t happen exactly when I first thought, I didn’t panic because I already understood how it works. Once the process actually started, it felt steady. I wasn’t getting constant updates, but I also didn’t feel left out. Delivery came through without problems and the car condition was exactly the same.

I went into this expecting at least one major issue because of things I’ve heard from other people about car shipping. With Navi, it didn’t turn out that way. What stood out to me was that they didn’t try to make the process sound perfect. They explained that there’s flexibility in timing and that helped me approach it differently. When the pickup didn’t happen exactly when I first thought, I didn’t panic because I already understood how it works. Once the process actually started, it felt steady. I wasn’t getting constant updates, but I also didn’t feel left out. Delivery came through without problems and the car condition was exactly the same.

I didn’t go into this expecting everything to be smooth because I’ve heard enough stories about delays and miscommunication with car shipping. What made Navi different for me was how they explained things up front. They didn’t try to make it sound perfect, which I actually respected. They told me there’s a window, not an exact time, and that already changed how I approached it. When pickup didn’t happen immediately, I didn’t panic because I understood the system. Once it actually started, the rest felt steady. I wasn’t getting constant updates, but I also wasn’t left confused. The driver handled everything professionally and didn’t rush the inspection. Delivery came without issues, and the car condition matched exactly.

I ended up using Navi after another company failed to confirm my booking, so I was already a bit frustrated going into it. What I noticed immediately was that Navi didn’t try to rush the conversation. They explained how the process works, including what can change and what usually doesn’t. That helped set my expectations properly. The pickup didn’t happen on the exact first day mentioned, but because they had already explained how the window works, it didn’t feel like something went wrong. The driver was straightforward, handled the inspection without skipping steps, and didn’t make it feel rushed. Delivery came as scheduled after that adjustment and the car was in the same condition. For me, the experience felt more controlled than stressful.

This was my second time shipping a car but my first time using Navi. The previous company I used had poor communication, so I was paying attention to that this time. Navi wasn’t overly talkative, but they communicated at the points that actually mattered. I got confirmation, then a heads up before pickup, and another before delivery. I didn’t feel like I was left guessing. One thing I appreciated was that they didn’t overpromise exact timing, which made delays less frustrating when they happened. The driver handled things professionally and didn’t rush through the inspection. When the car arrived, I checked everything carefully and it matched the original condition.

Crooks in the transportation business. Quoted 1758$ one contract and 3718$ next day contract. Joke.

Navi doesn’t ship anything. They connect shippers with customers that hire Navi. I paid an extra $350 to expedite my shipping on a Saturday and the vehicle was ready to pick up Sunday and it wasn’t picked up. I called Sunday evening and the person told me that they rarely work on Sunday and that my vehicle was GUARANTEED to be picked up on Monday and again it wasn’t picked up. My vehicle wasn’t picked up until Tuesday evening, so much for the $350 for expedited shipping. Navi has refused to return the $350 I paid for expedited shipping and they said that I agreed to some kind of BS about shipping when they guaranteed to pick my vehicle on Monday. Do not pay for expedited shipping and in my opinion don’t use Navi at all!

They won’t leave you an option to leave them any kind of review after the transaction so they don’t care how happy you are with their services. Their 4.8 fake Google reviews that are all over their website? Doesn’t actually exist on google. You can’t leave them a review anywhere. I paid $1,100 to have my van transported from GA to MD. At first, they were extremely communicative, told me that my price was fixed and wouldn’t change. The only reason i went with their outrageous quote was to not have to go back and forth with them. And well, ended up having to do that anyway. They gave me a pick up window between Monday and Wednesday. it’s now noon on thursday and I can’t get a hold of anyone.

I signed a engagement agreement with Navi Auto Transport on May 5th, 2026 and called them on May 14th to put the account on hold for 3-4 months. I received an email from Navi immediately after the call stating that the order is on hold. I received another email on June 8, 2026 stating that the order is on hold and a text message on June 18, 2026 stating the order is on hold. On June 21 at 5:02pm i get an email with a charge receipt on the credit and immediately called them for clarification. I was on hold for 20+ minutes and hung up, assuming that because it was a Sunday no one is in the office. At 5:31 pm on June 21 i received a text message stating the order is still in pending and to please accept. No other information!

Quick and easy to book, however the staff helping with booking lied. I booked for my father who doesn't understand English and can only pay cash in person or credit card. The staff sent me an order form that said cash only, but the staff told us don't worry about it and told us they also accept credit card at time of delivery. Thus, I gave my credit card to them and booked it. But when the car was delivered, the transport company said they only take cash per the order. I called Navi back because the staff told us don't worry about it and that credit will be fine at delivery, but now a new staff answered and said we signed a contract for cash only and its our fault as we signed a contract and cant change anything for form of payment. So beware of staff lying about payment options. My father was not in the state yet so he can't pay cash yet. Nor do many people have Zelle (cash) payment apps.