Navi Auto Transport Reviews

I had Navi transport a 2012 Mini Hardtop. I went on a couple of search engines and looked at the reviews. I looked at what the services they offered were and how responsive they were. Their price was competitive with others. So, I chose them. I went through some analysis to determine who to pick and they have my recommendation. Their representative was very professional and gave me all the information I needed to know. The transaction itself was very smooth. There was a bit of additional handholding I needed from the individual who I made the initial contact with. Except the scheduling and all that stuff, it would have helped if there had been a little bit smoother transition there. Overall, I'm very satisfied.

Navi delivered my car to my sister’s home in Virginia, and they did fine. I was tired of people calling me, and then Navi gave me the cheapest rate. For the driver who came to pick it up, I was shocked that he did not even have a big trailer. He had it for four cars, and I was a little concerned. Then, I saw that Navi had good reviews, so I called them because I forgot that they did tell me that they subcontract it. And my deeper question was if they vet these people and they had answered, "Yes."

I purchased a car out of state and I needed to transport it across 500 miles. I have transported a number of different vehicles in the past with different companies, and when I got quotes from them, they were all considerably higher than Navi. I got quotes from three different companies, and what made me go with Navi were the cost and the good reviews I have read about them online. They were highly recommended.

A 4 star review means they got the job done for a good price. There were times they were helpful and times they were not. A 5 star would mean they made it easy and pleasant for me at every turn. That was not the case. They gave a price for my trip and said it was all inclusive--their fee plus the driver fee. Great. The next day they call & say they have a driver "but he has a small truck so he wants more. It will be $700". I told them I don't need to rush this and don't want to pay more. Next day, similar play--found driver, wants more $$. NO!! Then my credit card is charged $129. I call. Why was it charged? "Oh, the driver said he will do it for the price you agreed"

Navi Auto Transport is who we are ever gonna use. I decided on them when I noticed they offered a $50 discount on shipping services at night. This promotional offer was persuasive and prompted me to choose them over other companies. I interacted with Jason, who left a good impression. His professionalism stood out, which made me feel confident in proceeding with the order.

Don't bother with this company. They will call and text you every day to book and pay. Once you give them your credit card details, forget about it. They will change the agreed-upon price and lie about it. They won't bother updating you on anything. If you call, you will get an AI as the customer service rep. When you are able to speak to a human, they will tell you they have no knowledge of previous conversations and that you must have spoken to another person, so nothing is documented or they just want to have the ability to feign ignorance of any agreements or promises. They don't even bother to let you know in advance that the credit card used to secure the shipping is just for their commission and that upon your car's arrival you need pay the driver cash for the shipping. You can also count on the delivery date changing to a later date than promised. Horrible experience. All liars.

These people are LIARS and THIEVES. My name is Dr. Larry Sr. Navi Auto Transport company STOLE $340.00 from me. It's called Theft By Deception. This company lied to me about the (cost and timeframe) for shipping my Rolls Royce from Las Vegas to New Jersey. They quoted me $1,760 then at the last minute they said they couldn't get a truck to pick up at the agreed deadline unless I paid them $2,100. for the same job. Because I had already wasted 5 days waiting on them, I didn’t want to start new with another company. I paid them (under duress) the (NEW PRICE) and they still didn't meet the deadline after charging me the additional money. THE CAR WAS PICKED UP 2 DAYS AFTER THE DEADLINE!!

I contracted with Navi Auto Transport to ship my car from Portland Maine to Knoxville Tennessee. At the time I booked my shipment I agreed to pay extra for next day pickup and was assured that would/could happen. Six days later I am still waiting for my car to get picked up. Two days ago my car was assigned a dispatcher after I agreed to pay $700 (66%) more than the originally quoted amount. The car was supposed to get picked up yesterday. That didn't happen and company who is assigned to transport the car is not responding to my texts. The Navi "sales team" has been predictably pleasant however nothing that has been promised has happened. Don't assume that their "superior" rating or slick webpage is of any value.

I got a quote from them so I called to see what I needed to do to get the vehicle picked up. Kyle said that 2-3 days notice was all they needed. I set it up for a certain date and time and within a couple hours, I got a call wanting me to pay more to have it picked up on the day that was promised. I told them that I wasn't paying more for the day that was already promised. Nothing from them on the day that was promised. The next day, I got a call and was told they could pick the vehicle up at 4 for $255 more than quoted. I said no, and I was only going to pay quoted price. The person on the phone said give him 5 minutes, and he would see what he can do. Called me back and it would only charge me an additional $215 from quoted price, and already a day late. So I cancelled. It would really help if these people would learn English!

We had bad experience with Navi shipping company. First they raised the price almost doubled, then uncertain about the car pick up day. We canceled the contract in writing until six days later the order was still on the national board, which means we couldn't hire any other shipping company to ship our car. We called many times, but nobody helped us. We emailed them and then called them over and over. Finally they canceled our order. It took them one minute to cancel it, but they took 7 days. I wouldn't never never use this company again.