Navi Auto Transport Reviews

The transport happened a little earlier than I thought. The original pickup point was in Samish, Washington. I talked to the driver because I live on a residential street and he had a large vehicle. So we elected to go to an area that had more clearance for him and that worked out fine. It was within three miles of my house. That was fine. The drop-off was in Austin, Texas, and my son received the vehicle in Austin, Texas. He had been contacted by the driver and he met the driver there. Everything went fine there. The car was without damage, and the quote was accurate. The only thing that we had an adjustment on is I found that there was an incentive for retired or current military. So I told them I'm retired military and they gave me a small incentive.

One major issue arose when I was trying to coordinate the timing of my vehicle's departure with my own relocation plans. I had anticipated getting a call or email a day before the pickup, as was initially stated by a representative named Logan. However, after calling back to finalize details, I was surprised by a text saying the car would be picked up the same day. This was quite unexpected, and while everything worked out in the end, it was a bit stressful not having a confirmed date in advance.

Despite these communication challenges, the quote I received from Navi was competitive, likely due to the frequent text offers from other companies. Although, understanding that the delivery was handled by a subcontractor who hauled just a few cars was surprising.

Navi Auto Transport does indeed get the job done, albeit with some minor communication stumbles. Dealing with customer service — like the mix-up with representatives — needs some patience, yet the smooth interaction with Logan stood out positively. The relatively low cost was effective alongside their decent feedback from prior customers. Overall, I'd recommend them, cautioning about being prepared for a bit of unexpected navigation between differing representatives and external contractors.

My car was picked up in Southwestern Florida just 24 hours after arranging transport and delivered to Leesburg, Virginia, in less than a day – quicker than I anticipated. I wasn't present at the pickup, and initially, there was some confusion as the person who collected the vehicle wasn’t who I was told would be. Nevertheless, after a couple of phone calls with dispatch, everything was cleared up. The quote they provided was accurate compared to the final price, as I was flexible about pickup and delivery times, which seemed to help in negotiating the price to be competitive.

When the vehicle arrived, it was in perfect condition, and although I wasn’t there for delivery, my wife reported no issues with the handover process. Overall, my experience with Navi was great, and I’d rate them a 5 out of 5. Despite the initial hiccup with the pickup communication, the team kept us informed, and the vehicle arrived sooner than expected.

For anyone considering their services, I'd say to shop around for quotes, but Navi might ultimately provide the best option.

So the attempt to get more $ was annoying, and the charge first, confirm later was annoying, and all of those conversations were with no less than 4 agents--no consistency is annoying. I have shipped with others and, if you want to may another $100-$150 you can get a dedicated agent with great communication. After the driver was set, I heard nothing from Navi. At all. Potential problem at end with driver--nobody at Navi to talk to. Literally, they are just the broker and not out to help you.

So realize what you give up if you go for Navi/the lower price. If you can't take that kind of sales pressure and poor communication, go with another broker. The experience with the driver and his dispatcher is NOT part of this review, because Navi and all the others are just brokers; you might get a driver with great communication and you might not. That is the nature of this business. $629 for WA to NorCal

The pickup and delivery process was seamless. My son observed the vehicle was efficiently loaded onto the service truck upon pick up. Upon arrival in Florida, the driver coordinated with me to meet in a vacant parking lot conveniently located close to my residence. The entire transaction was straightforward, from receiving my vehicle to providing a tip for the driver's efforts.

What's noteworthy is that I plan to use Navi Auto Transport in the future as well. I am currently in the process of arranging to ship a van and coordinating its transport for when we are ready to move after our house sells. Additionally, I've been contemplating using their services more as I delve into classic car acquisitions, which I intend to sell here for a profit, given the market differences between Michigan and Florida.

Overall, the service from Navi Auto Transport was dependable. Despite minor unwanted calls ahead of the shipping schedule, I understand that it is a part of maintaining customer engagement. This kind of proactive customer service shows an understanding and commitment to staying connected with clients, which is appreciated when undertaking recurring business.