Montway Auto Transport
AUTHORIZED PARTNER

Montway Auto Transport

 4.8/5 (1398 ratings)
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Montway Auto Transport

About Montway Auto Transport

Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 100,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Overall Satisfaction Rating

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Pros

  • No upfront payments
  • 24/7 sales and support
  • Free insurance coverage
  • Services all 50 states

Cons

  • Must contact for tracking info

Bottom Line

Montway is a leading auto transport company with affordable rates and quality customer service. You can get instant online quotes and easily book your order. Montway is open 24/7 to answer all your auto shipping questions.

How does Montway Auto Transport work?

Montway Auto Transport works in an easy three-step process: quote and book, vehicle pickup and vehicle delivery.

  1. Customers must choose what type of transportation they prefer, enclosed or open trailer, to receive a free instant online quote from one of the company’s 40,000-plus vetted and insured professional carriers. No upfront payment is required until your vehicle is assigned to a carrier.
  2. Upon booking your order, Montway’s logistics team searches their vast carrier network to identify the ideal transporter for your vehicle and desired ship dates. Once your order has been assigned to a carrier, Montway immediately notifies you by both phone and email with all carrier contact information and shipping details. They keep customers informed of updates throughout the process.
  3. The trucker drops off your vehicle either at your home or an agreed-upon location. After you conduct a detailed inspection for damage, you can accept the delivery.

Montway Auto Transport costs

The total cost of transportation varies based on location, distance of transport and vehicle type. Seasonality and current market demand can also impact costs. If the car doesn’t run, you’ll likely have to pay more.

For distances less than 500 miles, car transportation typically costs around $1.96 per mile. For trips between 500 and 1,500 miles, the cost is generally closer to 93 cents per mile. Any shipment 1,500 miles or greater costs around 60 cents per mile. This means a 1,500-mile transport from Atlanta, Georgia, to Denver, Colorado, costs around $900.

Expedited shipping is also available for an additional fee.

Montway Auto Transport FAQ

Where is Montway Auto Transport located?
Montway Auto Transport is located in Schaumburg, Illinois. Its partner haulers are located throughout the nation to offer faster services.
Is Montway Transport safe?
Yes, Montway Transport is safe. The company has a history of reliability and includes insurance up to $100,000.
Does Montway Transport have a warranty?
No, but car transportation includes insurance up to $100,000. This can help cover any type of damage that may occur during transportation.
Where does Montway Auto Transport ship?
Montway ships nationwide across all 50 states, including Alaska and Hawaii, as well as to/from Puerto Rico.
What types of vehicles does Montway ship?
Montway currently ships autos, motorcycles, classic cars, exotic cars, scooters, ATVs, UTVs, snowmobiles, RVs and inoperable vehicles.

Is Montway Auto Transport legit?

Montway is a fully licensed and insured auto transport broker that has served more than 850,000 customers, including arranging shipment for nearly 200,000 cars, SUVs, trucks, motorcycles, golf carts, UTVs and other vehicles in 2021. The company has more than 15 years of experience arranging vehicle moves across the U.S., including Alaska and Hawaii.

Montway offers customers the ability to call their trucker directly or use a 24/7 chat feature for real-time updates. We recommend Montway for car owners who prefer simplicity during their transportation experience.

Montway Auto Transport Reviews

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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 12, 2022

Montway Auto Transport was good and very helpful. They answered our questions, kept in touch with us, kept emails sent to me letting me know what was happening and where the vehicles were. There were three different loads. One motorcycle came in a moving van, and it took the longest. The first load of cars was within seven days. The second load came five days after that. They picked the other load up a bit later. The only problem we had was with the first driver. We were a little disappointed. And this was a load of Volkswagens. There was just a body with no wheels or anything on it that my son had assumed he would have to leave there because you couldn't roll it up on to a truck. When the guy came, the driver said, “I can take that with me. Do you want me to take it?” I said, If you can take it, go ahead. Put it on the truck and go.” Which was great. And he was glad to get it.

When he got here, he asked for over $700. And we were surprised because we assumed he said, “Oh, I got room on the end of the trailer.” So, he would just gonna throw it on the end of the trailer. I said, “Well, are you sure? Because I was under the impression you're just gonna throw this on the back of the truck. And I understand if you need to be paid for it.” But he got here at 10 o'clock at night. So, between my husband, my son and I, we had to come up with the extra cash to give them for the vehicle. That was a little disappointing. And he was a little snippy about it. But it wasn't bad. And my son was glad to have it.

The next guy was a young, Russian fellow, and he was terrific. He was helpful. We had trouble getting one of the vehicles off, and he went out of his way. He got here the night before, and he didn't bring the load until the next morning. And the people with the moving truck, it was just one motorcycle, and they were nice, and everybody that I talked to through Montway. I could tell that they were all from other countries because they all had accents, and that didn't interfere with anything. They understood me. I understood them. And they were very kind. We were happy. We would use them again if we have to.

Montway Auto Transport response

Thank you for your review, Dixie.

5 people found this review helpful

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: April 24, 2022

    The only thing that was different was I wasn't sure on the timing. As soon as I put information into Montway's configurator online, I started getting automated calls and emails, literally every day, and I didn't have any more information. I know they were trying to be super responsive and follow up, but it was overwhelming. But they were super responsive. And once I had more details about the timing of the move, they were able to get me a quote almost immediately and arrange the transport very quickly.

    I didn't know how much lead time I would need. So, I initially reached out three months before I needed the actual transportation because I didn't have a sense of how fast they could respond. But we made contact the day before. So, I knew roughly the time of arrival and it was right in line with what expectation that they set. We had to meet the courier, which was disappointing because we didn't have a car. And the reason that they gave was they said the truck could only get in certain areas because it was a big one. But the place that they picked was 12 miles away from our condominium. So, we had to take an Uber 12 miles to go to this place where we would pick up the car, which defeated the whole purpose. And I find it hard to believe that there aren't roads closer in that the truck could go because big moving vans come in here all the time. And maybe the truck is bigger even than a moving van, but it seemed odd that we had to meet them there.

    The same thing happened on the pickup. Originally, they said they would come to the house to pick it up, but the driver called me an hour before the pickup and said, "Hey, can you come meet me at this Walmart?" It was 15 miles away. And I said, "Well, there's a Walmart that's walking distance from my house. If you can get to a Walmart, you can get the Walmart that's by my house." The driver did that on the pickup. On the delivery, they didn't. They said the car would be at this other location, which was a staging ground for the company. Also, the issue that I had was by the time I actually got ready to move the car, the fuel prices had gone up. So, the quote had to be revised upwards because of the increase in fuel charges. It ended up costing more than I thought it would originally be, but it was very reasonable.

    Montway Auto Transport response

    Thank you for taking the time to provide your feedback, Brent. We're happy to hear that overall you had a great experience. On top of typical truck restrictions, auto transport trailers have unique restrictions of their own such as low-hanging trees. Which greatly prohibits access to certain areas. In such cases, the carrier will arrange alternative locations that they know their truck can access. In any such case, the carrier should be making it as easy as possible for you. We would like to learn more about the arrangements and encourage you to contact us at feedback@montway.com.

    42 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 7, 2022

    I purchased a new vehicle that was across the country, and I needed some way to get it. I went with a carrier that the dealer selected, but they couldn't pick it up. I wasted three weeks waiting for them. Then I called another company and it was between this other company and Montway because they both were the largest and had the best reviews. The other company said that they would pick it up. I waited a week. They didn't. So, I cancelled them. I called Montway. They promised to pick it up in 72 hours. It was picked up in 72 hours.

    I told the rep what I needed, where it was and where it needed to go. She gave me a quote and told me the parameters that they work with like, “We reach out to a driver. We do this. We do that. It should take this amount of time. This. That.” I went over the whole history with them and said, “Look. Here's my problem is that you're the third company that I've talked to, and every one of them has told me the same thing. And I still don't have my vehicle. I purchased it six weeks ago and my vehicle is not even on the road to get to me yet. It's just sitting there.”

    They said, “Well, we do have another service. It's called a white glove service. It is a little bit more. But basically, at that point, we guarantee it'll be picked up within 48 hours. A driver will be assigned. All that.” It was only a couple hundred bucks more than the original service so I said, “Let's go with that.” She did it. It wasn't 24 hours later, and I got a text message that drivers have been assigned and they're going to pick it up on this date. That date came. I got another text message that said it's been picked up. I called and confirmed with the dealer. He said, “Yup. It had been picked up.” I just kind of followed along with them for the next week and a half until it got here.

    They also called me and let me know that it had been picked up and gave me the actual driver contact information of who had the vehicle. I reached out to the driver and kind of dealt with him. From that point, I only had to reach out to him one time just to confirm that he was on the road. He kind of gave me the date, which said it was going to be between this and this. It was exactly what the lady at Montway told me. Then when that delivery date got here, he was a day early. He called me and said, “Hey, I'll be coming in tomorrow. Let me know where you want to meet, if you want me to come to your house, how you want to do it.” So, we set it up and then it got delivered. Then after that, Montway called me just to confirm that everything was good.

    Montway Auto Transport response

    Thank you, Adam, for choosing Montway. We appreciate your business and value your feedback.

    41 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 29, 2022

    The driver stayed in very good contact with me right up until he arrived. I also made it very convenient for him. Because where I lived in New York, it was on a very busy highway and it wouldn't have been conducive to picking up cars. So I had him pick up the car about a mile from my house. It was a very large, open parking lot to make it easier and safer for him. The only thing was he had me nervous. When he opened the door of the terrain to get the mileage, he saw that I had stuff in it. He said, “Oh, you're going to have to pay more.” I said, “Well, I was told I could put 100 pounds in each vehicle.” But he kept stressing, “If I get weighed, you're going to have to pay more.” But I followed the directions. I was told to put everything below window level, which it was. It was covered and I kept it within the weight limit. But it all worked out in the end and I didn't have to pay more. I paid exactly what I was told I was gonna have to pay.

    The brokers could communicate better with the drivers and say, “If you see an abuse of the rules, then say something.” But I follow the rules to a tee. The back end of the restored Ranchero is like a truck, and it has a frame to keep the Tonneau cover elevated. When the driver saw that it was elevated, he automatically concluded it was stuffed. I knocked on the wooden frame and said, “That's the frame that you're seeing. It's not up like that because it's so packed full of stuff. That's the frame holding up the Tonneau cover. It's just two, bowed wood pieces that hold the frame off. It's not a heavy structure.” So he has these concerns as a driver and he's got experience. But he was almost bullying me from the standpoint that he thought my cars were breaking the rules of being shipped, and they weren't.

    The driver called me en route and said that a smaller company would do the delivery to the final destination. They were wonderful too, and very quick. I had the vehicles delivered to my daughter's address because it was much better. By the time we got down to the street, they already had one car off sitting at the street and they were working on getting the other one off. So that was very easy. They kept in great contact with me also, saying, “We're an hour out. We're a half hour out.” So the final delivery was very good.

    Montway Auto Transport response

    Thank you, Brenda, for sharing your experience with Montway.

    27 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 5, 2022

    I found Montway easy to work with. They were responsive to a fluid situation around dates. Because my son was moving, he had a lease that started at a certain date. He wouldn't have access to that property until that date, as you do when you rent a house. But he had no transportation down there until then, and he couldn't get down there early. So honing in on a date for the car to arrive was challenging. Montway needs a window of time. Because it's a long trip and there are lots of variables. And whoever they worked wanted to go with a full truck. So, narrowing that down was tricky. They just took that in stride. It was like, “Okay, so we'll back this off, and we'll do it this date.” They had it all under control. They reps would get answers to every question. I flew down with my son. And it was within 48 hours that we were there and the car arrived. So that's good. We had a rental car in the interim. And that worked out just fine.

    I paid $100 stipend so that I could put a couple of plastic bins of clothing at the backseat. Because I know they don't like to travel with stuff in the car. Other than that, the quote was dead-on. The advertised service was door to door. But on the day of delivery, the carrier said that they couldn't deliver the car to my son's address for some reason. They said they couldn't find it on GPS. I said, “Obviously, it’s on GPS. We found it.” We’re not from Texas. We’re just driving around for a couple of days. We needed the GPS to find our way back home after we went out for dinner. So, it’s clearly in GPS. I didn't really get that. Except maybe it was just an inconvenience to go to a neighborhood.

    They asked us to sign off on the vehicle at a Walmart, which is five minutes away. That would be the only kind of hiccup. We were at this Walmart parking lot looking for a giant transport truck. But Walmart, down there in Texas, things are big. This Walmart parking lot wrapped all the way around the building. We had to go find the guy, and sign-off on paperwork on the hood of a car, rather than being at his residence. Other than that, it was perfect. The car was in great shape. The driver was professional, got the car off the truck. And we walked around with him and made sure there weren't any additional dings, dents, or scratches. And everything was in good shape. I'm very pleased.

    We did a comparison before we even set out on this. We said, “Well, what if we drove the car down ourselves?” So we looked into the cost involved with gas, 3.90 a gallon and driving 2,000 miles, a couple of nights at the hotel, tolls along the way and the excess mileage we slap on our car, and tires. It’s a 2015 car. It would cost us a grand to drive down ourselves, with gas and hotels. And for a modest amount more, we didn't have to spend three days on the road. So it was very effective, cost-wise. We're pleased with it.

    Montway Auto Transport response

    Hi Steven. Thank you for the detailed review. We are happy to hear Montway was easy to work with and you had a great experience with our representative. We apologize for the minor hiccup and appreciate your understanding. There are multiple reasons why a carrier may not be able to get to your door. When this happens, the carrier strives to meet as close as possible in an open parking lot that is safe for the customer and unloading the vehicle(s).

    41 people found this review helpful
    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Nov. 18, 2022

    I bought my vehicle through Vroom. This company was contracted by vroom to ship my vehicle. I was never contacted at all when the vehicle was picked up. I was never contacted by the driver or the company in regards to when my vehicle was expected to be delivered. I had to initiate contact and I was given a rough estimate as to when it would show up, not a definitive answer. It’s not a complicated process to call or email a customer and give regular updates. I feel like this company is just purely lazy and to top it all off the delivery is late and I am sitting here and I still have no idea where my vehicle is because if you contact them they will not tell you where the vehicle is currently. They just give you a rough estimate of the delivery date.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Nov. 12, 2022

    Tried to send my car via Montway, multiple truckers did not show up when they were supposed to and the process was continually delayed several times past the point I could have my car shipped and accepted at the destination. Every time Montway just kept stringing me along saying they would find someone else. Throughout the process their communication was very poor, they said they would call me back, but didn't and I had to call them back and spent a long time waiting on hold. After more than 5 days they told me that the latest truck driver they dispatched me to had to be cancelled by them because he was demanding more money. I would recommend avoiding Montway. They don't seem to be able to provide the service they are selling.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 4, 2022

    I used Montway to send a Mercedes to Arizona for my daughter. They were kind of the best priced, and they could do it at the time we wanted. So, it worked out. Their customer service was good. The driver pulled to the end of my street. I drove down there, they put it on, and that was it. It was really easy. The final cost was $100 more, but it was fine.

    Montway Auto Transport response

    Hi Todd. Thank you for your review.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 3, 2022

    The customer service rep was aggressive with phone calls before I booked the transport but it worked out okay. And the quote was very accurate.

    Montway Auto Transport response

    Hi Robert. We are sorry you felt our representative was aggressive. Thank you for your overall feedback on your experience.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 3, 2022

    The delivery was a little late, but it was okay. The car made it fine and the transport met the needs. Also, the driver was good and the cost was competitive.

    Montway Auto Transport response

    Hi William. We appreciate your feedback and apologize for the delay.

    2 people found this review helpful
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    Montway Auto Transport Company Information

    Social media:
    Company Name:
    Montway Auto Transport
    Company Type:
    Private
    Year Founded:
    2008
    City:
    Chicago
    State/Province:
    IL
    Country:
    United States
    Website:
    www.montway.com

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