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About Montway Auto Transport Reviews
Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 100,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.
Pros & Cons
- No upfront payments
- 24/7 sales and support
- Free insurance coverage
- Services all 50 states
- Must contact for tracking info
Montway is a leading auto transport company with affordable rates and quality customer service. You can get instant online quotes and easily book your order. Montway is open 24/7 to answer all your auto shipping questions.
My experience with them was really good from the intake on the call to the follow-up. They were always following up which was really good. I was living in Saint Paul at the time a...Read full review
When I moved, I had my Jeep Renegade transported from Memphis to Orlando thru Montway. Their reps were quick at answering the phone and were very professional. The delivery was ve...Read full review
How does Montway Auto Transport work?
Montway Auto Transport works in an easy three-step process: quote and book, vehicle pickup and vehicle delivery.
- Customers must choose what type of transportation they prefer, enclosed or open trailer, to receive a free instant online quote from one of the company’s 40,000-plus vetted and insured professional carriers. No upfront payment is required until your vehicle is assigned to a carrier.
- Upon booking your order, Montway’s logistics team searches their vast carrier network to identify the ideal transporter for your vehicle and desired ship dates. Once your order has been assigned to a carrier, Montway immediately notifies you by both phone and email with all carrier contact information and shipping details. They keep customers informed of updates throughout the process.
- The trucker drops off your vehicle either at your home or an agreed-upon location. After you conduct a detailed inspection for damage, you can accept the delivery.
Montway Auto Transport costs
The total cost of transportation varies based on location, distance of transport and vehicle type. Seasonality and current market demand can also impact costs. If the car doesn’t run, you’ll likely have to pay more.
For distances less than 500 miles, car transportation typically costs around $1.96 per mile. For trips between 500 and 1,500 miles, the cost is generally closer to 93 cents per mile. Any shipment 1,500 miles or greater costs around 60 cents per mile. This means a 1,500-mile transport from Atlanta, Georgia, to Denver, Colorado, costs around $900.
Expedited shipping is also available for an additional fee.
Montway Auto Transport FAQ
Where is Montway Auto Transport located?
Montway Auto Transport is located in Schaumburg, Illinois. Its partner haulers are located throughout the nation to offer faster services.
Is Montway Transport safe?
Yes, Montway Transport is safe. The company has a history of reliability and includes insurance up to $100,000.
Does Montway Transport have a warranty?
No, but car transportation includes insurance up to $100,000. This can help cover any type of damage that may occur during transportation.
Where does Montway Auto Transport ship?
Montway ships nationwide across all 50 states, including Alaska and Hawaii, as well as to/from Puerto Rico.
What types of vehicles does Montway ship?
Montway currently ships autos, motorcycles, classic cars, exotic cars, scooters, ATVs, UTVs, snowmobiles, RVs and inoperable vehicles.
Is Montway Auto Transport legit?
Montway is a fully licensed and insured auto transport broker that has served more than 850,000 customers, including arranging shipment for nearly 200,000 cars, SUVs, trucks, motorcycles, golf carts, UTVs and other vehicles in 2021. The company has more than 15 years of experience arranging vehicle moves across the U.S., including Alaska and Hawaii.
Montway offers customers the ability to call their trucker directly or use a 24/7 chat feature for real-time updates. We recommend Montway for car owners who prefer simplicity during their transportation experience.
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Reviewed July 7, 2023
I talked to several people at Montway and they were all great. The guy that picked up the car and the guy that dropped it off were great too. The driver brought it right to my door. I'm gonna use Montway again.
Thank you for taking the time to leave your feedback, Steven. We appreciate your business and look forward to the next move!
Reviewed Sept. 9, 2023
Once I scheduled with Montway, they had a third-party guy do the transport and that was a little weird. When they called, the guy told me who he was and my suspicions got up a little bit so I did some research into that company. There was a group of guys in California but the main guy I worked with eventually on the phone was a guy in New York. But they got the car here and there was no damage, which was all that mattered.
When I set up the whole thing, I expected to leave on X day but the drivers sent me an email about three weeks before we were supposed to leave and said there's a five-day window on either side of that when they would pick up the car. I said I couldn't work with a five-day window on the backside. I'm leaving on X day and they were telling me they could be picking up the car five days after that and I had no way of doing that. So I had to change the pick-up date to five days prior so that the last day of their five-day window would be the day I was leaving. The drivers got here two days after we got here. It worked out as planned. I wouldn't strongly recommend Montway but they're okay. The price seemed to be the standard for everything I researched. So it’s fine though I’d like it to be cheaper.
Thank you for sharing your feedback regarding your experience with Montway Auto Transport. We appreciate your honesty and apologize for any inconvenience you may have experienced during your car shipping process.
As a broker, our role is to assign a qualified and licensed motor carrier that is able to move your vehicle. We aim to ensure a seamless experience for our customers. We're glad to hear that your vehicle arrived without any damage, which is a top priority for us.
Regarding the five-day window for pickup, we understand that this can be challenging for some customers. Auto logistics is a complex service and we do our best to work within the limitations of the industry. We aim to provide flexibility and accommodate our customers' schedules to the best of our ability.
We appreciate your consideration and are always looking for ways to enhance our services and pricing. If you have any further feedback or if you decide to use our services in the future, please feel free to reach out. Your input helps us improve and better serve our customers. Safe travels!
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Reviewed Aug. 31, 2023
Montway shipped my BMW 7 Series. The transport was fairly easy to set up. They match you with a dispatch, and then the dispatch takes over. So, in my case, the dispatch was in touch with the dealership. They also provide you with the phone number and some sort of way to contact the driver of the dispatch, and then also the company that is managing the dispatch. That was also fairly easy to manage. They did miss the pickup on the first occasion, but that was some misunderstanding between the dealership and the dispatch. The dispatch gave us a window of three days and the car wasn't ready to pick up yet. So, I got a phone call about that from Montway indicating that this was something that happens and they gave me an option to either pause the pickup or reschedule it. They didn't charge me any additional fees for the pickup. So, it was a fairly reasonable experience as far as the logistics are concerned.
As far as the quote, it was fairly competitive. The delivery was interesting. I was in touch with the dispatch company. They gave me updates on when the car would be available and where should we schedule a pickup. My house is on a street which has freeway speed limits of about 55 miles an hour. There's no option for the semi with 30 odd cars to block that street. We agreed to take the delivery at a nearby Target store. The semi would come in, they would park there, and then they'd wait for me and I'd Uber myself to that place and then pick up the vehicle. That went fairly smoothly.
I got a call from the driver about the ETA of their arrival. I was able to meet them and they were already there. I didn't have to wait. So, that was great. It was an open delivery. That is also an option that they give you. You can pay extra for a closed top or a covered delivery. I opted for the open one. It was cheaper. In hindsight, maybe I shouldn't have because they were traveling a long distance, and there were a lot of variable climate conditions. When they arrived, the car had a lot of dirt piled up on it and a lot of water marks. It was evident that it rained hard along the way. Even though the driver said that they made sure that the car was cocooned inside so it wouldn't be exposed to too much elements, but that's still the case.
The only thing that didn't go so well was the way that the vehicle was off-loaded from the semi from the truck. They have a couple of hooks that allow them to sort of grip the vehicle so they can maneuver it and move it around or have it be stationary on the truck. So, I think they put the hooks around the control arms of my vehicle and during the off-loading stage, they sort of dragged the vehicle using the control arm. So, that sort of bent the control arm. I hit a pothole after that. The driving was fine and I had to get my wheels replaced and tires replaced, but they couldn't align the wheels because the control arms were bent. So, I had to pay the dealership to replace the control arm so they could do that. But enough time had passed from the day that I bought the vehicle to when this incident happened and I had to go through that process that I couldn't necessarily do anything about that.
There was no way for me to prove that this was something that was the dispatcher's fault. But after talking to the dealership, that is what they suggested. My car wasn't towed at any point between me taking the delivery, and then me getting to have the control arms replaced. I just didn't propagate that issue either because I just want it to be over with and I wanted to get back into my vehicle and not deal with warranty at that time. Overall, Montway's customer service was on point. The coverage that I looked at was, at that time, ample for me. The sales and marketing process were just invasive. They call me a lot and they really wanted to get the business.
Thank you for taking the time to share your feedback, Sid. We appreciate your comments as we are always working to deliver the best service possible. If you have any further comments or concerns please do not hesitate to let us know. Sincerely, Montway.
Reviewed March 11, 2023
The rep I spoke with, Mel, was awesome. I explained my situation and he told me how much the move should cost. He said he would call me back with a firm price once they get it all in. He took all the stress and anxiety out of the situation. He was funny and has a good personality. It was a good thing for me that he laughed at my jokes. I asked him, “Who's your number one competitor? And why should I pick you over them?” He said that they come up against Sherpa a lot if I wanted to call them up and ask for a price. I called Sherpa and five minutes into the phone call with them, I'm like, "This is another headache waiting to happen.”
I called Mel back and when he answered the phone, he was laughing. He said, “I didn't think you'd ever call back. Nobody ever says, ‘Let me call your competitor and I'll call you back." I said, “No, man. I stayed five minutes on the phone with them and I was getting a headache already. So, let's do this deal.” The number he gave me and my final price was $50 cheaper.
Communicating with the driver was a fine experience 'cause I knew what was happening. Talking to the guy on the phone was a little difficult because he had a really thick accent. In my head, I had this angry guy showing up to pick up my car but the driver was so nice. He had the biggest smile on his face. We met in a Walmart parking lot and he gave me a 10-minute head notice, which is what I asked him to do. And when I pulled up, he was already in the parking lot, had the ramps down and everything. I got out of the car. I handed him the keys. He took some pictures and asked if I was good. I said, "Yeah" and he made me sign something. He chained the vehicle down and said he would have it to the recipients the day after tomorrow. When it got to the buyer, I got a notice that it was being delivered that day. Then I got another notice that it had been delivered. They are the bar for transporting vehicles and they are the only company I'm calling if I have to do this headache again.
Thank you for your review, Justin. We are pleased to hear about your experience with Montway Auto Transport and your interaction with Mel.
Reviewed Feb. 3, 2023
The driver picked up the car at my daughter's house in North Bend, Washington and she said he was very nice. I spoke with the gentleman who transported it across the country on a few occasions and he was wonderful. They had originally thought it would be there within four days and I thought that was pushing it. It was a long way to go in four days. But he called and said the date he was looking at being there. I said I would not be in Connecticut for a wedding but my niece would be there and I would give him her name and number and he could contact her. And he said, "Okay." But he still stayed in contact with me, which I appreciated. Then he called me the day before and said that it was looking like it was gonna be about midnight. I didn't know it would be delivered in the middle of the night and he asked if that was a problem. I said I would talk to my niece and that I don't know if he could get into the neighborhood. It might be too long to be able to make the curve because she lives in a cul-de-sac. But there is a food line right up the street and he could park it there, and let my niece know and she can get somebody to drive her up there and meet him.
When it was gonna be at midnight, I said that I was not gonna ask a neighbor to stay up until midnight and he said not to worry about it. The deal was door-to-door and he would bring the car to me. I asked how he would bring the car there. He said he would take the car off the truck and drive it. And I asked how he was gonna get back because I didn't want my niece to be driving somebody she didn't know in the middle of the night. And he said he would walk back. I told him it was a mile and a half, on a two-lane road, in the dark. He said he could handle it. I said okay if that was okay with him. And so, that's what he did.
My niece said that he called when he got to the food line and had the car off the truck. He said he was on his way. He pulled in the driveway where she was standing. I'd given her an envelope to give him for a tip and he asked what it was. She said she didn’t know and that her aunt told her to give it to him. He said thank you and walked down the driveway. So, it was very simple. I was surprised it was going to be delivered in the middle of the night but he didn't have a problem with getting it here. So, that was good.
The only problem I had was when I had originally talked to Montway is that I didn't wanna pay cash to the driver and I'd like to put the payment on my credit card. And they said, "Okay." I was getting a discount because my husband's in the military and when they processed it, they didn't process it right. Montway had written it up that I was going to pay the guy in cash and I said that was not what I’m doing, I told them to put it on my credit card and they charged it. For some reason, it worked out. They had to completely do another contract. They couldn't just change the form of the payment. So, there was a little bit of confusion about that. English was probably the second language of the gentleman that I had been speaking to so, there may have been a problem there. But other than that, Montway was great to work with and they were very easy. They're saying you're not allowed to have anything in your car when you transport it. But if you're in the military, they allow you to have 100 pounds more in your car. I was taking care of my mother and my husband stayed in Alaska, and I just threw my air fryer and my yoga mat in the car. I didn't have to check my air fryer. I didn't have to worry if it’s gonna be broken when it gets here. I had it in the original box but I asked if it was gonna be a problem and they said it was not that much weight. Montway’s reps kept me informed. If I ever have to ship my car back to Alaska, I would definitely use them again.
Hi Kim. Thank you for sharing your experience with Montway Auto Transport. We are pleased to hear about your experience and that you will keep us in mind in the future.
Reviewed Dec. 7, 2022
I talked to somebody on the phone and added an extra service of putting stuff in the trunk of the small car. Montway kept me posted by email or text. Things went pretty smoothly as far as all that until the driver showed up a day early. I was flying in late in the day on the 27th so the 28th had to be the earliest anybody was to show up.
At some point, something must have changed and Montway had to use somebody different. I had probably taken 100 steps off the plane on the 27th when the guy called and said he was 20 minutes away from my house. I told him he was a day early. I was expecting him anywhere from the 28th to the 31st and that would have given me time. I am a woman by herself who had never dealt with taking trickle chargers off of cars hoping that they started. I wanted to clean the mildew off the seats and steering wheel and make sure the car started.
It was a half an hour's drive from the airport and I had another stop to make. The man was super nice and told me not to worry. At that point, he was sitting and just waiting for us to be ready. I shared that I was frustrated that it was a whole day earlier than I was expecting and I had planned to work all that evening on going through my condo to figure out what I could put in the car. He asked if he could help as he was just sitting in his truck. That was great. I jumped in the other vehicle and picked him up. He came in and he was just a wonderful guy.
The fact that he was so helpful and so nice about everything made up for being a day early. We loaded up and everything went fine from that point on. My son was on this end to accept the car. He really liked the guy as well. I recently gave the company name to someone in my office that asked for the name of a transport.
On the whole, everything went well. This was a historic Navy 7. It was my husband's pride and joy so I paid for the closed-in truck. I would have probably taken the car to a carwash and washed it if the driver had come later. But as it turned out, he took the car with a reasonable amount of mildew on it. He really bent over backwards to be nice. He just jumped right in and he did everything he could possibly do. He appreciated the fact that I wasn't going to be mean and nasty and demand that he not take the car till the next day, which would have kept him overnight. I had so much to do by myself in a six-day window that I was stressed to the max. Getting rid of the car right away freed up the space in the garage for me to be working on cleaning out.
Thank you for your review, Patricia.
Reviewed Sept. 16, 2023
I’ve been waiting a whole month for my car to be delivered. It was supposed to take 3 days. I’ve gotten 100 excuses and we will call you back’s. And nothing. No car. No answer. I don’t know what to do anymore except get a lawyer. Writing something here is my last recourse. I need my car! Where is it??
Hello Luis. We are sorry to hear that we have not met your expectations. It is important to us that we deliver the best service possible for all our customers. As an auto transport broker, we take all the necessary precautions to prevent our customers from encountering unreliable carriers. We screen to make sure all carriers have the proper insurance and certifications, and we continuously monitor carriers to ensure they meet our service standards. Your feedback helps us to manage our preferred network. When issues occur, we are here to help. We have informed the proper teams of your concerns, and a member of our Supervisor team has reached out to you today with assistance regarding your shipment. We are always here to help and offer extended support hours 365 days a year. If you would like to provide us with any additional comments, please email us at firstname.lastname@example.org.
Reviewed Sept. 12, 2023
This was the first time I have used an auto transport service and was pleased how simple and easy the process was with Montway. Pick-up and delivery was good and within the parameters promised. Have booked to return my car in a few weeks. Based on my experience would not hesitate to recommend Montway to others.
Thank you for the recommendation, Iona. We're happy to hear that we at Montway Auto Transport were able to deliver a professional service for your first time shipping. Not everyone ships every day so we strive to make it easy. We're always happy to help and we hope to see you again in the future.
Reviewed Sept. 10, 2023
They scheduled a day when they were gonna pick up my vehicle. The driver called me and picked it up on time. He took pictures on all sides. They reached the destination after four days and gave me a call before 15 minutes of arrival and made sure that I'm available on site to pick up the vehicle. They dropped it off and I had the chance to look around it. I paid whatever they quoted. There was no change in the price.
Thank you for sharing your experience! We're happy to hear that the team delivered expert service for your needs. If we can help again in the future let us know.
Reviewed Sept. 9, 2023
I would recommend Montway Auto Transport. The reps were very professional. And they helped me a lot throughout the process. The guy at the pick-up was super polite. He took pictures of everything. He showed me where he would put the vehicles. He called me 20 minutes before he got to the pick-up location. And he called me when he was in California waiting for me to arrive and get the delivery done. He communicated with me at all times. Everything was super easy for me.
Thank you for taking the time to share your positive experience with Montway Auto Transport. We're delighted to hear that our team provided you with professional and helpful service throughout the car shipping process. Our commitment to clear communication and attentive service is a priority, and we're glad to see it reflected in your review. If you or anyone you know ever needs car shipping services in the future, please don't hesitate to reach out. Safe travels! ^RK
Reviewed Sept. 9, 2023
Montway was good and I would recommend to anyone who wants to transport their vehicle. They should do it through Montway. They picked up today and dropped off the next day. So, it was only eight hours driving. It was fantastic.
Thank you for the recommendation, Amita. We work hard to deliver fast and professional service for all our customers. We're always happy to help and hope to see you again in the future.
Montway Auto Transport Company Information
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- Company Name:
- Montway Auto Transport
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- United States