Montway Auto Transport Reviews

I'd heard some commercials on YouTube for Montway, so I gave them a shot and it ended up being a couple hundred dollars cheaper through them than it was gonna be through the other company. Montway did what they said they were gonna do and didn't jack me around like the other company. With Montway, it was all good. The reps would follow up with things. There were two different times when the truck that was gonna do the pickup fell through and they immediately let me know. As soon as they got a new carrier lined up, they let me know as well, and it was the same thing once my truck was picked up.

The driver called me a day before he delivered my truck, and from there, we communicated a couple of different times and all the way up until the delivery. He called me when he was half an hour away. I had my truck dropped off here to my work and it went well. Whenever I purchase another totaled vehicle again, Montway would be the first ones I’d call.

They picked it up in Kentucky and then they moved it to Texas. It was pretty simple. They called my mom and set up a time to pick it up. Then they picked it up and met me here. The driver contacted me a couple of times, just letting me know how he was coming and what time he was expecting to be there, the day before. When the vehicle was in transit for three days, I didn't hear a word from the driver until it was 24 hours out of it getting here. But I've already recommended Montway to three people.

The quote that I was given was the same price that I paid them. I learned that 1,300 bucks was not outrageous, but you see people that say they can do it for $600 or $700 and they can't do it. They can’t actually ship it for that price. So what I ran into in my search is the companies that were giving you the quote of $600, it would be closer to 2,000 for them to actually pick your vehicle up. Montway gave me a price, picked it up and transported it for the price they said. So, I had no complaints.

Montway charges a high price, however, their total price does not change and I like that about them. The other truck shipping companies would lowball me, give me a low price, then at the back end, increase the price saying it was just an estimate that they gave me. Also, even though Montway's upfront cost for themselves is $229, which is higher than other dispatchers, still, their total price was lower than the other shipping companies.

Montway's communication was also annoying to a fault. There were so many emails and so many text reminders about the pickup date, delivery, and updates. I did not respond to them, but I really appreciated it. That made me feel like they were on top of my car shipping. I've shipped my car seven times in the past 15 years and I have done two times with Montway. And the reason I went back was because they gave me the best price, the best service, and the most efficient treatment.

What they have done for me, in one instance, was they used other contractors to do the pickup and delivery service for them. They're just somebody that facilitates the process. They find a customer, and then they hook the customer up with a local transport company that is bringing cars down or transporting cars across the country. A couple of companies they use have some good service. The last few times, they picked up the car at my house. They came in with a smaller truck and put it on the back of a transport trailer. They picked up my car and took it to their yard and then put it on their trailer.

The drivers were very good. The latest time I used them, the courier drivers were in tandem. There were two of them. They picked up the car in Texas, and they were gonna drop it off in Rhode Island. They called me up and said, "Well, we're running a little early. Can you meet us at the Walmart that's not too far from your home?" I had originally discussed this with them. I said, "Listen, I'm taking a flight on this date, and I'm coming into Rhode Island on this date." He said, "Well, in case we're running a little earlier, we'll drop your car off to your home." They did and they put the keys in my mailbox, which is a locked mailbox. Overall, I was very satisfied.

The pick-up was good and professional. I asked how many stops it would be and the timeframe, and it was shorter than expected. The driver provided his phone number and let me know where he was gonna drop off. I wanted to know the exact timeframe because I didn't want the car sitting in any location and I asked him about the weight because I put a few things in there, and he said it was okay. He and the dispatcher were readily available. But once it was dispatched, the dispatcher said it would be better to speak to the driver. The driver was very professional and once I saw the trucks on his bed, he let me know in real-time how this process would work for me.

What impressed me further was that the transport was completed a day earlier than expected. During the pickup, the driver selected an easily accessible spot, close to my original choice, and even offered a ride back to my apartment after I dropped off the vehicle.

I would give Montway the highest marks for service and customer care.

I wasn't present for the vehicle pickup, but my brother was, and he reported that it went smoothly with everything handled professionally. I was at the delivery location, and despite the pouring rain, the driver was exceptional. The communication was great, and the entire process went smoothly, adhering to the planned schedule.

What was particularly impressive was how quickly the driver transported the car all the way from Florida to California, taking less than a week. This punctuality, coupled with the affordability and professionalism of Montway's service, made for a commendable experience. If I need vehicle transport services again, I'd undoubtedly return to Montway and even recommend them to friends and family for their reliable service.

The delivery process was smooth and on schedule, with clear communication a day ahead of the delivery. The driver effectively coordinated with us. Overall, I was extremely satisfied with Montway's service and would recommend them to others.

When it came to the pickup location, I had to drive my car about a mile or two from my house to meet the transport truck. Although I had to pay extra to get the exact pickup date, everything worked out fine. The transport itself took two days, which I found satisfactory.

I was quite impressed with how the process was overall, especially knowing where my car was at different times by using an Apple AirTag I left in the car. Someone gave me a call to inform me when they'd be arriving for the pickup. I'd certainly recommend Montway Auto Transport.