Montway Auto Transport Reviews

When I set up the whole thing, I expected to leave on X day but the drivers sent me an email about three weeks before we were supposed to leave and said there's a five-day window on either side of that when they would pick up the car. I said I couldn't work with a five-day window on the backside. I'm leaving on X day and they were telling me they could be picking up the car five days after that and I had no way of doing that. So I had to change the pick-up date to five days prior so that the last day of their five-day window would be the day I was leaving. The drivers got here two days after we got here. It worked out as planned. I wouldn't strongly recommend Montway but they're okay. The price seemed to be the standard for everything I researched. So it’s fine though I’d like it to be cheaper.

As far as the quote, it was fairly competitive. The delivery was interesting. I was in touch with the dispatch company. They gave me updates on when the car would be available and where should we schedule a pickup. My house is on a street which has freeway speed limits of about 55 miles an hour. There's no option for the semi with 30 odd cars to block that street. We agreed to take the delivery at a nearby Target store. The semi would come in, they would park there, and then they'd wait for me and I'd Uber myself to that place and then pick up the vehicle. That went fairly smoothly.

I got a call from the driver about the ETA of their arrival. I was able to meet them and they were already there. I didn't have to wait. So, that was great. It was an open delivery. That is also an option that they give you. You can pay extra for a closed top or a covered delivery. I opted for the open one. It was cheaper. In hindsight, maybe I shouldn't have because they were traveling a long distance, and there were a lot of variable climate conditions. When they arrived, the car had a lot of dirt piled up on it and a lot of water marks. It was evident that it rained hard along the way. Even though the driver said that they made sure that the car was cocooned inside so it wouldn't be exposed to too much elements, but that's still the case.

The only thing that didn't go so well was the way that the vehicle was off-loaded from the semi from the truck. They have a couple of hooks that allow them to sort of grip the vehicle so they can maneuver it and move it around or have it be stationary on the truck. So, I think they put the hooks around the control arms of my vehicle and during the off-loading stage, they sort of dragged the vehicle using the control arm. So, that sort of bent the control arm. I hit a pothole after that. The driving was fine and I had to get my wheels replaced and tires replaced, but they couldn't align the wheels because the control arms were bent. So, I had to pay the dealership to replace the control arm so they could do that. But enough time had passed from the day that I bought the vehicle to when this incident happened and I had to go through that process that I couldn't necessarily do anything about that.

There was no way for me to prove that this was something that was the dispatcher's fault. But after talking to the dealership, that is what they suggested. My car wasn't towed at any point between me taking the delivery, and then me getting to have the control arms replaced. I just didn't propagate that issue either because I just want it to be over with and I wanted to get back into my vehicle and not deal with warranty at that time. Overall, Montway's customer service was on point. The coverage that I looked at was, at that time, ample for me. The sales and marketing process were just invasive. They call me a lot and they really wanted to get the business.

I called Mel back and when he answered the phone, he was laughing. He said, “I didn't think you'd ever call back. Nobody ever says, ‘Let me call your competitor and I'll call you back." I said, “No, man. I stayed five minutes on the phone with them and I was getting a headache already. So, let's do this deal.” The number he gave me and my final price was $50 cheaper.

Communicating with the driver was a fine experience 'cause I knew what was happening. Talking to the guy on the phone was a little difficult because he had a really thick accent. In my head, I had this angry guy showing up to pick up my car but the driver was so nice. He had the biggest smile on his face. We met in a Walmart parking lot and he gave me a 10-minute head notice, which is what I asked him to do. And when I pulled up, he was already in the parking lot, had the ramps down and everything. I got out of the car. I handed him the keys. He took some pictures and asked if I was good. I said, "Yeah" and he made me sign something. He chained the vehicle down and said he would have it to the recipients the day after tomorrow. When it got to the buyer, I got a notice that it was being delivered that day. Then I got another notice that it had been delivered. They are the bar for transporting vehicles and they are the only company I'm calling if I have to do this headache again.

When it was gonna be at midnight, I said that I was not gonna ask a neighbor to stay up until midnight and he said not to worry about it. The deal was door-to-door and he would bring the car to me. I asked how he would bring the car there. He said he would take the car off the truck and drive it. And I asked how he was gonna get back because I didn't want my niece to be driving somebody she didn't know in the middle of the night. And he said he would walk back. I told him it was a mile and a half, on a two-lane road, in the dark. He said he could handle it. I said okay if that was okay with him. And so, that's what he did.

My niece said that he called when he got to the food line and had the car off the truck. He said he was on his way. He pulled in the driveway where she was standing. I'd given her an envelope to give him for a tip and he asked what it was. She said she didn’t know and that her aunt told her to give it to him. He said thank you and walked down the driveway. So, it was very simple. I was surprised it was going to be delivered in the middle of the night but he didn't have a problem with getting it here. So, that was good.

The only problem I had was when I had originally talked to Montway is that I didn't wanna pay cash to the driver and I'd like to put the payment on my credit card. And they said, "Okay." I was getting a discount because my husband's in the military and when they processed it, they didn't process it right. Montway had written it up that I was going to pay the guy in cash and I said that was not what I’m doing, I told them to put it on my credit card and they charged it. For some reason, it worked out. They had to completely do another contract. They couldn't just change the form of the payment. So, there was a little bit of confusion about that. English was probably the second language of the gentleman that I had been speaking to so, there may have been a problem there. But other than that, Montway was great to work with and they were very easy. They're saying you're not allowed to have anything in your car when you transport it. But if you're in the military, they allow you to have 100 pounds more in your car. I was taking care of my mother and my husband stayed in Alaska, and I just threw my air fryer and my yoga mat in the car. I didn't have to check my air fryer. I didn't have to worry if it’s gonna be broken when it gets here. I had it in the original box but I asked if it was gonna be a problem and they said it was not that much weight. Montway’s reps kept me informed. If I ever have to ship my car back to Alaska, I would definitely use them again.

At some point, something must have changed and Montway had to use somebody different. I had probably taken 100 steps off the plane on the 27th when the guy called and said he was 20 minutes away from my house. I told him he was a day early. I was expecting him anywhere from the 28th to the 31st and that would have given me time. I am a woman by herself who had never dealt with taking trickle chargers off of cars hoping that they started. I wanted to clean the mildew off the seats and steering wheel and make sure the car started.

It was a half an hour's drive from the airport and I had another stop to make. The man was super nice and told me not to worry. At that point, he was sitting and just waiting for us to be ready. I shared that I was frustrated that it was a whole day earlier than I was expecting and I had planned to work all that evening on going through my condo to figure out what I could put in the car. He asked if he could help as he was just sitting in his truck. That was great. I jumped in the other vehicle and picked him up. He came in and he was just a wonderful guy.

The fact that he was so helpful and so nice about everything made up for being a day early. We loaded up and everything went fine from that point on. My son was on this end to accept the car. He really liked the guy as well. I recently gave the company name to someone in my office that asked for the name of a transport.

On the whole, everything went well. This was a historic Navy 7. It was my husband's pride and joy so I paid for the closed-in truck. I would have probably taken the car to a carwash and washed it if the driver had come later. But as it turned out, he took the car with a reasonable amount of mildew on it. He really bent over backwards to be nice. He just jumped right in and he did everything he could possibly do. He appreciated the fact that I wasn't going to be mean and nasty and demand that he not take the car till the next day, which would have kept him overnight. I had so much to do by myself in a six-day window that I was stressed to the max. Getting rid of the car right away freed up the space in the garage for me to be working on cleaning out.