Montway Auto Transport Reviews

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About Montway Auto Transport

Montway Auto Transport is a nationwide company offering fast and reliable vehicle and motorcycle moving services. The company ships more than 250,000 vehicles annually and offers efficient auto transportation backed by years of experience across the entire United States, including Alaska and Hawaii. Montway provides services for both individuals and businesses. Shipments are closely monitored to ensure the highest level of safety and support. Insurance coverage is included in the price of shipping, and no upfront payment is required.

Pros
  • No upfront payments
  • 24/7 sales and support
  • Free insurance coverage
  • Services all 50 states
Cons
  • Must contact for tracking info
  • Terminal-to-terminal transport not offered

Featured Reviews

Long Beach, CA
Verified purchase
It was a great opportunity to get my vehicle shipped. The price was right. And it was efficient. Not only the pickup was great, but also the drop-off. Montway Auto Transport's dri...

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Montgomery, AL
Verified purchase
They did a good job. It was a good price. They picked the vehicle up, they delivered it on time, and there were no issues with the vehicle. The driver was excellent. He came, pick...

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Insights from 2,573 recent reviews of Montway Auto Transport

We used sentence-by-sentence statistical analysis to decode nearly 2,600 Montway Auto Transport reviews published on ConsumerAffairs in the past year. Read below about customers who were happy, satisfied or upset about the four topics mentioned most often in reviews of Montway Auto Transport.

Montway Auto Transport staff reviews

The 943 recent Montway Auto Transport reviewers who discussed staff focused on the truckers or drivers that executed their vehicle’s shipment and delivery. Nearly 99% of those customers were satisfied, ranking Montway in the top five car shipping companies on our site for staff.

Positive reviewers said their drivers were efficient, courteous and communicative. Many described drivers who went the extra mile to coordinate convenient pickup or drop-off.

Montway Auto Transport customer service reviews

97% of 554 Montway Auto Transport reviewers who mentioned customer service were pleased, like a reviewer from Camden, New Jersey.

“They were timely and responsive. … Very accommodating,” Roxanne said. “It was imperative that I know exactly when the car was leaving here and when it was arriving at the destination, so that I can make arrangements to make sure (my husband) got to dialysis in both locations. They worked with me on that.”

Montway’s reviews on customer service rank it in the top five auto transporters on our site. Many reviewers praised customer service reps for clear, frequent communication and effective problem-solving in unique situations like Roxanne’s.

Montway Auto Transport punctuality & speed reviews

509 recent reviewers of Montway Auto Transport mentioned punctuality and speed. They generally reported that drivers were on time or early, deliveries were made quickly and some vehicles were even delivered ahead of schedule.

Reviewers also appreciated that Montway notified them a few hours before the driver arrived so they could prepare for drop-off or pickup.

Ultimately, Montway ranks in the top four car shipping companies on our site for punctuality and speed, with 98% of recent reviewers who mentioned this aspect happy or satisfied.

Montway Auto Transport pricing reviews

Of 567 recent Montway Auto Transport reviewers who talked about price, 99% were satisfied or happy with what they paid to ship their car. That ranks Montway in the top four auto transporters on our site for price.

Reviewers often told us that Montway’s pricing was reasonable and competitive with other car shipping companies. Some noted the accuracy of Montway’s quoted cost.

“My experience with Montway was excellent,” said Dennis from Tucson, Arizona. “The quote was spot-on. It was to the dollar.”

Montway Auto Transport Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Montway Auto Transport?
    • 4,648,295 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 14, 2024

    I bought a totaled truck out of state and needed it transported from Florida to Ohio. I prepaid another company and it was hard to get ahold of them. They would also tell me, “Oh, it's getting picked up today.” “Oh, the driver didn't have a jump box and wasn't able to pick it up.” I said, “The driver doesn't have a jump box? You know you're picking up a totaled vehicle.” They said, “Well, it doesn't drive properly.” I said, “You're picking up a totaled vehicle. I've told you multiple times it was in a car accident.” They asked for an extra $150 to guarantee the truck would get picked up the next day too. After two weeks of trying to get them to pick up my truck and having storage fees on the truck that I bought, I finally said, “Look, this ain't gonna work.”

    I'd heard some commercials on YouTube for Montway, so I gave them a shot and it ended up being a couple hundred dollars cheaper through them than it was gonna be through the other company. Montway did what they said they were gonna do and didn't jack me around like the other company. With Montway, it was all good. The reps would follow up with things. There were two different times when the truck that was gonna do the pickup fell through and they immediately let me know. As soon as they got a new carrier lined up, they let me know as well, and it was the same thing once my truck was picked up.

    The driver called me a day before he delivered my truck, and from there, we communicated a couple of different times and all the way up until the delivery. He called me when he was half an hour away. I had my truck dropped off here to my work and it went well. Whenever I purchase another totaled vehicle again, Montway would be the first ones I’d call.

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    Response from Montway Auto Transport

    Thank you so much for sharing your experience! We appreciate your business and hope to be of service again in the future!

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      Verified purchase
      PriceStaff

      Reviewed Aug. 22, 2024

      Montway was the only people that came and picked the vehicle up. They were the third people that I tried. I talked to one guy and he told me what they could do and when their timelines were. Then he had me hop on a link that he sent me. It officially paid for everything. As soon as it went through booking, then it went to transportation or dispatch. They contacted me the next day and said, "Hey, we'll be there in 24 hours to get your vehicle."

      They picked it up in Kentucky and then they moved it to Texas. It was pretty simple. They called my mom and set up a time to pick it up. Then they picked it up and met me here. The driver contacted me a couple of times, just letting me know how he was coming and what time he was expecting to be there, the day before. When the vehicle was in transit for three days, I didn't hear a word from the driver until it was 24 hours out of it getting here. But I've already recommended Montway to three people.

      The quote that I was given was the same price that I paid them. I learned that 1,300 bucks was not outrageous, but you see people that say they can do it for $600 or $700 and they can't do it. They can’t actually ship it for that price. So what I ran into in my search is the companies that were giving you the quote of $600, it would be closer to 2,000 for them to actually pick your vehicle up. Montway gave me a price, picked it up and transported it for the price they said. So, I had no complaints.

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      Response from Montway Auto Transport

      Thank you for taking the time to share your experience! We’re delighted to hear that our team was able to provide a smooth and reliable service for your vehicle transport from Kentucky to Texas. It’s great to know that the process was straightforward and that our communication helped you throughout. We appreciate your recommendation and are pleased that our pricing met your expectations. If you have any future transport needs or additional questions, please don’t hesitate to reach out. Thank you for choosing Montway!

      Verified purchase
      Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

      Reviewed July 19, 2024

      I've had very poor customer service with many other dispatchers. But Montway's reps answer the phone right away and they're available by chat. They have people with strong accents, but that's common in this industry. Each time some new person answered the phone, they were able to review my case quickly and answer my questions. I spoke to five people at Montway and all of them were knowledgeable, professional, and helpful. My car was scheduled to be picked up between April 1st and April 5th. So I was preparing for that and I was expecting that sometime during that window, the agent will find me a truck. But I got contacted on March 29th, a couple of days before the first pickup date, and they said they already found me a truck. And they were ready to pick up my car on the first available ship date.

      Montway charges a high price, however, their total price does not change and I like that about them. The other truck shipping companies would lowball me, give me a low price, then at the back end, increase the price saying it was just an estimate that they gave me. Also, even though Montway's upfront cost for themselves is $229, which is higher than other dispatchers, still, their total price was lower than the other shipping companies.

      Montway's communication was also annoying to a fault. There were so many emails and so many text reminders about the pickup date, delivery, and updates. I did not respond to them, but I really appreciated it. That made me feel like they were on top of my car shipping. I've shipped my car seven times in the past 15 years and I have done two times with Montway. And the reason I went back was because they gave me the best price, the best service, and the most efficient treatment.

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      Response from Montway Auto Transport

      Thank you for your positive feedback about Montway Auto Transport! We're glad our prompt customer service, clear pricing, and effective communication made your experience smooth and reassuring. We appreciate your trust and loyalty. If you have any future transport needs or questions, feel free to reach out.

      Verified purchase
      Customer ServiceStaff

      Reviewed July 18, 2024

      I went through a bit of a Google search and I checked Montway out, and they seem to have some good rating. I've used them a few times, and I have had good experience with them. It's a very good service. What I did was I used their guaranteed service. I didn't use their regular service. I prefer spending a little bit more money, but getting a guaranteed pickup date and a guaranteed drop-off date. They do one of two things. They will find a location that is convenient for you, or you can recommend a location that is convenient for you. So if you have a public parking lot that you can use, a park and ride that is pretty big, or a shopping center that's not too far from your home like a Walmart, they will do that.

      What they have done for me, in one instance, was they used other contractors to do the pickup and delivery service for them. They're just somebody that facilitates the process. They find a customer, and then they hook the customer up with a local transport company that is bringing cars down or transporting cars across the country. A couple of companies they use have some good service. The last few times, they picked up the car at my house. They came in with a smaller truck and put it on the back of a transport trailer. They picked up my car and took it to their yard and then put it on their trailer.

      The drivers were very good. The latest time I used them, the courier drivers were in tandem. There were two of them. They picked up the car in Texas, and they were gonna drop it off in Rhode Island. They called me up and said, "Well, we're running a little early. Can you meet us at the Walmart that's not too far from your home?" I had originally discussed this with them. I said, "Listen, I'm taking a flight on this date, and I'm coming into Rhode Island on this date." He said, "Well, in case we're running a little earlier, we'll drop your car off to your home." They did and they put the keys in my mailbox, which is a locked mailbox. Overall, I was very satisfied.

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      Response from Montway Auto Transport

      Thank you for your continued trust in Montway Auto Transport! We're pleased to hear our guaranteed service has consistently provided you with reliable pickup and drop-off dates. It's great knowing our network of drivers and contractors have delivered excellent service, including accommodating early arrivals and ensuring secure delivery.

      If you need assistance in the future or have any questions, feel free to reach out. We're here to help!

      Verified purchase
      Customer ServicePricePunctuality & SpeedStaff

      Reviewed July 18, 2024

      I was looking at quotes and I wanted to find the best-rated company so, I looked at the ratings. I couldn't find a complaint with Montway and the price was reasonable. I reached out via phone and they had a couple of people immediately call back. I always received text messages and once I responded to one, I was able to just work with one advocate. They set up the time and I was able to ask questions about the security of the car, the timeframe and the professionalism of the driver. Everything that they described happened and even on the day of the pick-up, there were two representatives. One said they would look for someone for me and then, there was one that was part of the company and they were the dispatcher for the driver.

      The pick-up was good and professional. I asked how many stops it would be and the timeframe, and it was shorter than expected. The driver provided his phone number and let me know where he was gonna drop off. I wanted to know the exact timeframe because I didn't want the car sitting in any location and I asked him about the weight because I put a few things in there, and he said it was okay. He and the dispatcher were readily available. But once it was dispatched, the dispatcher said it would be better to speak to the driver. The driver was very professional and once I saw the trucks on his bed, he let me know in real-time how this process would work for me.

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      Response from Montway Auto Transport

      Thank you for sharing your experience with Montway Auto Transport! We're thrilled to hear that our service met your expectations and that you found our communication and professionalism commendable throughout the process. We strive to provide seamless and reliable transport services, and we're glad everything went smoothly from setting up the time to the actual pick-up.

      If you have any future transport needs or questions, please don't hesitate to reach out. We appreciate your trust in Montway!

      Verified purchase
      Customer ServiceStaff

      Reviewed April 11, 2025

      The setup process with Montway was smooth and easy. However, the standout experience was with the driver, who was exceptional. He kept in constant contact through texts and calls, providing updates that reassured me throughout the transport. This level of communication and attention would make Montway my go-to choice if I ever need transport services again.

      What impressed me further was that the transport was completed a day earlier than expected. During the pickup, the driver selected an easily accessible spot, close to my original choice, and even offered a ride back to my apartment after I dropped off the vehicle.

      I would give Montway the highest marks for service and customer care.

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      Response from Montway Auto Transport

      Thank you for your feedback! We're delighted our smooth setup and our driver's exceptional communication and service made your experience outstanding. We look forward to serving you again!

      Verified purchase
      Customer ServiceStaffDelivery & Shipping

      Reviewed April 10, 2025

      The driver called us, picked up the car, let us know he was here, and then he reached out to the client for the delivery and it went smoothly from my understanding. I didn't have any complaints on my side. It was pretty thorough. All I am waiting now is the paperwork and a wire transfer and we'll be doing that booking with you for a two-day shipping. Montway is efficient in what they do and we'll continue to do business with them. The biggest asset they have in their arsenal is the two-day guaranteed pickup and it allows everything to be on a good timeline.

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      Response from Montway Auto Transport

      Thank you for sharing your experience. We're delighted to hear how seamlessly everything went from pickup to delivery. Your positive feedback about the thorough service is very encouraging. We look forward to continuing working with you soon!

      Verified purchase
      Customer ServicePunctuality & SpeedStaff

      Reviewed April 10, 2025

      Although Montway acts as a broker by hiring the transport companies, they appeared to have a knack for finding reliable partners, which gave me confidence.

      I wasn't present for the vehicle pickup, but my brother was, and he reported that it went smoothly with everything handled professionally. I was at the delivery location, and despite the pouring rain, the driver was exceptional. The communication was great, and the entire process went smoothly, adhering to the planned schedule.

      What was particularly impressive was how quickly the driver transported the car all the way from Florida to California, taking less than a week. This punctuality, coupled with the affordability and professionalism of Montway's service, made for a commendable experience. If I need vehicle transport services again, I'd undoubtedly return to Montway and even recommend them to friends and family for their reliable service.

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      Response from Montway Auto Transport

      Thank you for your detailed feedback! We’re pleased our competitive pricing, reliable partners, and exceptional communication met your expectations. We appreciate your recommendation and look forward to serving you again for your transport needs.

      Verified purchase
      Customer ServicePunctuality & SpeedStaffDelivery & Shipping

      Reviewed April 10, 2025

      I used Montway Auto Transport to ship my 2019 Hyundai from Florida to Washington State. My interaction with their customer service was seamless and very pleasant. The customer service reps were knowledgeable, and easy to work with, adding to a positive experience.

      The delivery process was smooth and on schedule, with clear communication a day ahead of the delivery. The driver effectively coordinated with us. Overall, I was extremely satisfied with Montway's service and would recommend them to others.

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      Response from Montway Auto Transport

      Thank you for sharing your experience! We're delighted our knowledgeable customer service team and coordinated delivery process met your expectations. It’s rewarding to know you felt well-informed every step of the way, and we appreciate your recommendation. We look forward to serving you again in the future!

      Verified purchase

      Reviewed April 10, 2025

      I used Montway Auto Transport to move a car from Maryland to Florida. Setting up the transport was straightforward and the organizer was quite helpful.

      When it came to the pickup location, I had to drive my car about a mile or two from my house to meet the transport truck. Although I had to pay extra to get the exact pickup date, everything worked out fine. The transport itself took two days, which I found satisfactory.

      I was quite impressed with how the process was overall, especially knowing where my car was at different times by using an Apple AirTag I left in the car. Someone gave me a call to inform me when they'd be arriving for the pickup. I'd certainly recommend Montway Auto Transport.

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      Response from Montway Auto Transport

      Thank you for taking the time to share your experience with Montway Auto Transport! We are pleased to hear that setting up your vehicle's transport was straightforward and that you received helpful assistance from our organizer. It's excellent to know that the arrangements for pick-up, even though requiring a small drive, were satisfactory to you. We also appreciate your understanding in terms of scheduling for an exact date. Utilizing an Apple AirTag during transport is smart, and we're glad you felt informed about the vehicle locations. We’re delighted you would recommend our services, and look forward to serving you again whenever you need us. Thank you for your commendations! Safe travels in Florida!

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      Montway Auto Transport FAQ

      How does Montway Auto Transport work?

      Montway Auto Transport works in an easy three-step process: quote and book, vehicle pickup and vehicle delivery.

      1. Quote and book: Customers must choose what type of transportation they prefer, enclosed or open trailer, to receive a free instant online quote from one of the company’s 40,000-plus vetted and insured professional carriers. No upfront payment is required until your vehicle is assigned to a carrier.
      2. Vehicle pickup: Upon booking your order, Montway’s logistics team searches its vast carrier network to identify the ideal transporter for your vehicle and desired ship dates. Once your order has been assigned to a carrier, Montway immediately notifies you by both phone and email with all carrier contact information and shipping details. It keeps customers informed of updates throughout the process.
      3. Vehicle delivery: The trucker drops off your vehicle either at your home or an agreed-upon location. After you conduct a detailed inspection for damage, you can accept the delivery.
      How much does Montway Auto Transport cost?

      The total cost of transportation varies based on location, distance of transport and vehicle type. Seasonality and current market demand can also impact costs. If the car doesn’t run, you’ll likely have to pay more.

      For distances less than 500 miles, car transportation typically costs around $1.96 per mile. For trips between 500 and 1,500 miles, the cost is generally closer to 93 cents per mile. Any shipment 1,500 miles or greater costs around 60 cents per mile. This means a 1,500-mile transport from Atlanta, Georgia, to Denver, Colorado, costs around $900.

      Expedited shipping is also available for an additional fee.

      What are Montway Auto Transport shipping options?

      Montway currently ships autos, motorcycles, classic cars, exotic cars, scooters, ATVs, UTVs, snowmobiles, RVs and inoperable vehicles. You can choose to have your car transported in an open or closed trailer.

      Montway only offers door-to-door shipping; unlike some other companies, it does not offer terminal-to-terminal shipping.

      Where is Montway Auto Transport available?

      Montway ships nationwide across all 50 states, including Alaska and Hawaii, as well as to/from Puerto Rico.

      Montway Auto Transport is located in Schaumburg, Illinois. Its partner haulers are located throughout the nation to offer faster services.

      Is Montway Auto Transport a broker or carrier?

      Montway is an auto transport broker, which means it works with a preferred network of transport companies to ensure your vehicle or fleet is shipped safely and efficiently to its destination.

      Is Montway Auto Transport legit?

      Montway is a fully licensed and insured auto transport broker that has served more than one million customers, including arranging shipment for over 250,000 cars, SUVs, trucks, motorcycles, golf carts, UTVs and other vehicles in 2023. The company has more than 16 years of experience arranging vehicle moves across the U.S., including Alaska and Hawaii.

      Montway’s car shipping includes insurance up to $100,000. This can help cover any type of damage that may occur during transportation.

      Montway offers customers the ability to call their trucker directly or use a 24/7 chat feature for real-time updates. We recommend Montway for car owners who prefer simplicity during their transportation experience.

      Montway Auto Transport Company Information

      Social media:
      Company Name:
      Montway Auto Transport
      Company Type:
      Private
      Year Founded:
      2008
      City:
      Chicago
      State/Province:
      IL
      Country:
      United States
      Website:
      www.montway.com

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