Montway Auto Transport Reviews

For the pickup, I gave the driver my address. We live on a busy street and he found the closest area that he could pull his vehicle into. It was one street over. He called me and I happened to be driving. I saw his car, so I pulled up next to him and told him we're around the corner. He left the car there, came over, picked up our car and put it on his truck. He was a little bit short but it was a shortcoming in language, not in attitude. English might have been a second language and he was very succinct and nice.

However, the car was supposed to come in a couple days earlier, and it didn't. The driver wasn't able to pick it up as early, and he wasn't able to get it there on the date as well. That was a little bit of a bummer because my girls wanted the car to be able to tour a school together but they didn't have it. You need to be within a window and flexible with your dates. Also, I sent out the first inquiry 60 days in advance and when it came down to the 30 days in advance, gas prices had gone up. The price was adjusted $100 more because it was more expensive to go. They didn't lock me in when I did it way early.

I have since used Montway twice and referred them three other times. They always worked within my range of dates I gave them except for this time. Three years prior, I had put a larger car on the transport. I was expecting it to be about the same, but it was a little less. For being three years later, it was pretty comparable. The other car was heavier, so that probably was why it cost more. But they also let me put stuff in the vehicle, which was really awesome. They said to put only 100 pounds in there, but nobody was weighing my car or being nitty gritty or going through my things. My daughter was also able to pack the car with some bigger items for college that she could transport and it was really convenient that way.

I wish there would have been a little bit better communication on the drop off location though. These big trucks can't get into residential areas. My daughter is 21 and she was picking it up. She didn't like where the driver left the car. Because of the way it was loaded, the way it was dropped off was the opposite way on a one-way street. That wasn't seamless.

Luckily, it was school vacation week, and we live near a school, so we did the pick-up in the school parking lot. I did all the communicating with the driver verbally and texting. His name was Paulo and he was super. The experience was better than I could ever have expected. I felt very comfortable with him. I put an AirTag in the car, so I was able to keep an eye on where it was going. But I still got updates from Paulo and anytime I texted him, he told me what was happening and what was going on next. The car even arrived earlier than expected, and he was great about that, too. I had originally said we couldn't be available till Wednesday but the driver wrote back that Wednesday wasn't possible, that it would have to be Tuesday. If somebody was rigid, that would be a problem. But we were flexible and my husband met him in the parking lot on a Tuesday.

However, my husband didn't take any handoff paperwork from Paulo. But that's as much my husband's fault as anybody else. I don't think you should hand off a vehicle to the first person you see. You need to have either a business card or an information or take a picture of the license of the truck. My husband did not do that. I freaked out because this was a $30,000 vehicle. I reached out to Paulo, and he sent me a picture of the information. When I tried to reach out to Montway, it was after hours. They said that you can get them 24/7, but I got their AI thing, which I did not like. It would have been nice if Paulo had handed the paperwork to my husband, but everything else he did was fabulous.

Montway is the broker who finds the driver and I wouldn't have been able to find the driver on my own, and Paulo was fantastic. I didn't need to worry. I've recommended my friends to use Montway. I have a friend who's moving now, and I printed her out all the stuff so that she could see what ChatGPT had given me. I had highlighted Montway on there for her to use.

I tell Montway where I can pick the vehicle up, and I can walk to where I pick it up. When they deliver it, I tell them where they can deliver it here. In both places, it can’t be delivered right to my driveway because I live in a condo in each place, so it’s not feasible. Some drivers are better than others, but everything has been fine except the last time. I always tell Montway, whether I call or do it online, when my flight home is, and that I can’t have my car delivered until after I get home. With the most recent delivery, I was very clear with Montway about when I could get my vehicle because I’m by myself, and I have the money. I don’t have Venmo and I’m not going to send any money until I have my car and the stuff in it. My brother-in-law ended up having to come over because it was about two days early. I had to pay him back, so it was not good. I’d rather just do it myself.

The cost was a little high but the quote was accurate. They have not tried to charge me more than what it was. Still, if I had a wide choice, then I might try somebody else. So, I wish it were a little bit less. I'm using them twice a year and I should get a discount on the cost. Overall, Montway is dependable. I have given their information to my neighbors in Florida who are thinking about using them. My relatives, my mother and my mother’s cousin use Montway too.

I had one complaint, but I called Montway. They were apologetic and good about it. When everything solidified, the next day, I got a call from somebody to be, “We're just going over everything.” I filled out the information that the vehicle was modified. He asked, “What's the modification?” I said, “The Jeep has a two-inch lift.” He said because it was modified, I had to pay an extra 300 bucks because they get a separate vehicle. I said, “No, no, no, you're misunderstanding. It's a two-inch lift. It's no taller than a minivan. It’s a small jeep. It's not modified.” “That's what you have to do.” I said, “I'm not paying all that money for nothing. Why don't I just pay for the top level?” It was an extra 200 bucks to be on the top level. That way, they don't have to worry about the modification. He said, “You can't do that. Because it's been modified, you have to be charged the 299, and then you could do the top level on top of that.” It was ridiculous.

I talked to somebody the day before. They said this is the price and that was it. They knew the vehicle. If you're telling me the modification based on the inches in height, I understand. I was so unhappy. I said, “This is the second time I'm going through this. The first company didn't work out. Can you call your supervisor?” He said something to me, which was rude. I came back with, "I'm gonna cancel my reservation, and I'm gonna redo it. I'm just not gonna put that it was modified, so I don't have to deal with this upselling kind of thing." He said, “You do that. I'll make a note making sure that you can't do that.” That was a poor experience.

I emailed somebody from Montway that I talked to originally. They gave me a call. And when I told him about it, they were all apologetic. They said, “We’ll put you on the top for free. We won't charge anything. We apologize about it.” I said I didn't want anything for free. It was not about the money. It's about the fact that this person upsold me for something I didn't need. I'm not a 90-year-old lady. He was just getting that extra dough. I don't know what the reason for that was, but it was evident.

I said, “I'll get a measuring tape and tell you how tall.” He was adamant about the fact that it's modified, that he needs to get a different truck. He probably does it to everybody to say, “Well, we have this.” And people would say, “We're 90% there. Fine, whatever. Let's just close this.” It's easy to do this at the 11th hour, because people just want it done. But the supervisor was fantastic. He said he would talk to the person. I was very unhappy with that person who tried to get me to do something that I shouldn't have been doing. It was a significant amount of money. Besides that, it was wonderful.

The quote was all virtual. You're not dealing with anyone. But when the car went to be picked up, they gave me in advance the name and contact information for the transporter. The individual who they originally dispatched it to had a conflict or a breakdown. So somebody else showed up at the dealership to pick up the vehicle. He presented different information than I had given the dealership in advance.

The dealership was a little concerned and they didn't want to release the vehicle to somebody and have the car disappear in a container to the South America. So they called me and said, "Hey, somebody's gonna transport the vehicle that's not the information. Can you double-check it?" Then I got ahold of Montway and they explained the situation, quickly sent me updated contact information for the person who was actually there to pick up the vehicle, which I was able to get to the dealership, and then they felt confident in releasing the vehicle. So there was a little mix-up there, but it was explainable and they resolved it very quickly.

I had a conflict on the day when the vehicle was dropped off because of the delay in them releasing the vehicle. It delayed it all about an hour. So the guy got here with the vehicle about an hour later than anticipated and I had an event at school for my daughter that I had to be at. But the gentleman who dropped it off said, "I'll put it in your driveway. I'll take photographs. I'll text you when it's there." We had our Ring camera looking at the driveway too. The transporter did a fantastic job of leaving it exactly where he told me, secured the vehicle, put the key in the mailbox, took photographs, and sent me the photographs. It worked out well. So even with that little glitch, everything was handled to my satisfaction 100%. I'd use Montway again if I was buying a car out of state.

My husband was there for when the car was picked up, and I was here for the drop-off. They had to meet at someplace nearby. It was a small truck when they dropped it off here. So, it was delivered to my house. The car was picked up on a Saturday and it was delivered really fast. Overall, Montway is reliable, and they show up very promptly within the window given.