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Navi Auto Transport Reviews

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Edited by: Matt Zane
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Fact-checked by: Becca Blanco

About Navi Auto Transport

Navi Auto Transport is a licensed vehicle shipping broker that connects you with a network of vetted, insured carriers. Founded in 2023, it operates throughout the U.S. and specializes in personal and commercial vehicle moves. With transport options including open and enclosed trailer shipping, expedited services and door-to-door delivery, the company offers an array of flexible solutions for car, motorcycle and heavy equipment shipping.

Visit naviautotransport.com
Pros
  • Nationwide service
  • Open and enclosed options
  • Door-to-door convenience
  • Commercial and heavy equipment shipping options
Cons
  • No in-house carriers
  • Higher cost for expedited shipping
  • Limited control over carrier selection

Navi Auto Transport Reviews

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    How do I know I can trust these reviews about Navi Auto Transport?
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    Page 5 Reviews 375 - 525
    Customer ServiceSales & MarketingPriceRefunds & PayoutsRates

    Reviewed March 25, 2025

    Bait and switch here, BEWARE!!! I was quoted a price for closed transportation, then told that they had a carrier but they were requesting more money or they could ship for less money if I shipped open. Reluctantly I chose to pay more for closed. Well the car was shipped open, I called NAVI and they said they could give me $100 credit on my next shipment. I paid 400 more to ship closed and they would give my 1000 for their mistake. STAY AWAY, THEY ARE CROOKS!

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    Navi Auto Transport
    Response from Navi Auto Transport

    We’re very sorry to hear about your frustration. At Navi Auto Transport, we do not engage in bait-and-switch practices. The difference between open and enclosed transport can sometimes lead to carrier availability challenges, and updated pricing may be offered based on market conditions. That said, if a customer pays for enclosed transport, our expectation is that the service is delivered as agreed.

    We regret that this did not match your expectations and that you felt dissatisfied with the resolution offered. We take claims like this seriously and will be reviewing the situation further to ensure customers receive the type of service they select and pay for.

    Our goal is to provide transparent, reliable auto transport, and we apologize if that wasn’t reflected here.

    PriceStaffTransparencyCommunicationHonesty & Transparency

    Reviewed March 16, 2025

    I had an amazing experience with Navi Auto Transport! From start to finish, their team was professional, transparent, and incredibly efficient. They provided a competitive quote, kept me updated throughout the entire process, and delivered my vehicle right on time. The driver was courteous and handled my car with great care. I was especially impressed with how easy and stress-free the whole process was—no hidden fees, no last-minute surprises. If you're looking for a reliable and trustworthy auto transport company, look no further than Navi Auto Transport. I will definitely use them again in the future and highly recommend them to anyone in need of vehicle shipping.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 12, 2025

    We were moving about 1,700 miles. We looked into different companies but Navi had the best communication. It was great setting the service up. There was a miscommunication though on scheduling.

    I gave them a three-day window. They told me a driver was coming and I’d get a call within two hours on that day but I never received a call. I called customer service and asked where the driver was. They told me that my vehicle has been picked up, but it was still sitting in the driveway. It delayed me a day from my moving schedule because they had to find a new driver. I wasn’t happy about it, but overall I’m satisfied with their service.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed March 12, 2025

    We were moving, and I wanted my car transported. I didn’t want to drive it. I looked at about five transport services. I had transported cars several times in the past. I know the games that are played, and I just didn’t want to play the games. Navi didn’t play any games. I asked for their price, that’s it, and I was done. I appreciated that.

    I asked what date they wanted to pick up. They let me know they would be there that day, and gave me an hour's notice before they arrived. The only thing was that, it was going to be hard to get the transport to where the car was. So they asked me if I could bring it over there to three miles away, and I said sure.

    Everything was just right on the spot and very direct. No trying to hard sell. I had one of their competitors that didn't keep their word. They had asked me who else I was looking at and I told them. They said, “Good luck with that.” And the truth of the matter was they were absolutely excellent, and I had excellent luck with Navi.

    They did everything they said they were going to do. The transport was 2,000 miles. They were on time and communicated very well. I’d use them again. There wasn’t one negative thing at all when the guy delivered the car. He was fantastic. I had a great experience with Navi Auto Transport.

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    StaffRates

    Reviewed March 12, 2025

    I bought a car out in Washington, needed it shipped here, and working with Navi was good. It was no problem at all. They were great and they took care of me. I was only here for the drop-off. I don't know when they picked it up out there, but the drop-off was fine.

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    PriceStaffRates

    Reviewed Feb. 6, 2025

    Navi had a good price and I needed the service because it would have been a 12-hour drive to get the vehicle. So it saved me time and money. The reps were pretty specific. It was a pleasant experience. The delivery went well. The vehicle looked the same as the pictures I saw when I purchased it. It didn't get damaged in any way in the transport. They quoted me $150 lower than the end price.

    Everything went well with Navi. But the quoted price might get inflated by $100 or $150. The problem is that they use other entities, and they set up based on one driver and then if those dates don't work for that driver, they have to find another one. So the quote changes because they have to find somebody else to do it. That was the case in mine. Based on the online information that I provided, Navi thought that it would be on such and such date. So when I talked to a representative, I said, "Oh, no. It has to be this date." Then they said, "Oh, that changes things." Other than that, it was a positive experience.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 6, 2025

    I decided to use Navi Auto Transport, and I thought everything was all set. The car was supposed to be delivered between Tuesday and Friday. They were gonna pick it up Tuesday and have it here Friday. And on Friday, I went online to see and it said my order had been canceled. So, I was upset. So, I called the number and the rep said he was trying to get somebody else and he'd get back to me. Eventually, he must have found somebody because the car showed up the next week but I was a little upset that they were gonna cancel it.

    The car was in Florida, and it was supposed to be delivered to New York. So, I called the auto dealer where I bought it. I called on Saturday and then they said, “Oh, it had been picked up,” without Navi even telling me. The quote they quoted me initially was 699. And then the rep told me the only driver he could get would be 999. So, he raised it by $300. What was I gonna do? I wanted the car.

    The driver came in the middle of a freezing rainstorm and it was dark. He got the car off the truck and into the driveway. He was very nice and polite. Overall, I was satisfied after I was disappointed. Navi never called me to tell me the car has been picked up. If I hadn't called the dealership in Florida, I wouldn't have known. But the driver was wonderful and he got here really fast, too, from Florida.

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    Customer ServicePricePunctuality & SpeedStaffBilling

    Reviewed Feb. 6, 2025

    I bought a vehicle out of state and it needed to be transported. I liked the cost of Navi and the availability for quick pickup and delivery to the house. They were very professional. They explained everything to me - the process that I have to go through and the payment processes, too. It went very well. The driver was also very polite. The only hiccup was that it was one day later than what they had estimated. He called and said he had to pull up for a day because he was caught in snow, so I appreciate him calling me, and letting me know, rather than me just sitting around, wondering what was going on. Everything went as planned. I was very pleased with them.

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    PriceStaffTimeliness

    Reviewed Feb. 6, 2025

    I had a good experience with Navi. The truck they sent was good. The people were good, too. The driver and the other person with him did a good job. However, it was delayed. When I was booking, I was told it would be here after two days. They will pick it up the same day and it will go. But it had taken around 10 days. I had to work a lot and fight them a lot. I had to involve the Navi owner. Also, the quote went up from what they initially quoted.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 6, 2025

    My car broke down in California and I needed to get back up to Oregon. I went online and searched for a few different transport services, and Navi was the cheapest out of them. Scheduling the transport was easy. However, the communication between the dispatcher and the driver was not very good. I told the dispatcher to have the driver be there at a certain time, and the driver got there way earlier than needed. Of course, he had to sit there for 3 hours before anything could happen. The driver contacted me personally and said, “Where you at?” I said, “I told the dispatch not to be there yet because no one's gonna be there.”

    But, the courier itself was pretty polite and understanding. However, when I originally got the quote, it was, “Cool.” But they had to change the quote because they found a different driver who could pick it up at a certain time, a certain day. They upped the quote by around $100 or $50 give or take, so I wasn't all that happy about that. But it still was cheap compared to the other people out there.

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    Customer ServiceTechPriceStaffRates

    Reviewed Feb. 6, 2025

    Navi Auto Transport's customer service was excellent. I’d use them again in a heartbeat and I highly recommend them. I have a friend who buys and sells vehicles, and I did a full check on them. They came back with a very clean record and they answered my questions directly. I also got a couple of quotes, and their price was very fair. I shipped a vehicle 1,200 miles from Grand Rapids, Michigan to Stuart, Florida, and it was delivered on Christmas Day.

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    PriceStaffRates

    Reviewed Feb. 6, 2025

    I recently shipped my Mercedes Benz from upstate New York to Atlanta, GA and the price quoted by Navi Transport Auto Transport was exactly what I paid in the end, no extra charges. Navi agent was very helpful and professional. The driver from Paterson Transportation Company was the consummate professional; great guy. My vehicle was safely delivered within 48 hours. I will definitely use Navi Auto Transport Company again.

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    CoveragePricePunctuality & SpeedStaffRates

    Reviewed Jan. 29, 2025

    I used Navi to transport my 2017 Toyota Sienna from Texas to New Jersey to my sister's place. I initially chose Navi because of recommendations I had received. The whole trip was scheduled to take three days, and I was pleased with the courier driver's professionalism. The original quote was accurate and acceptable in comparison to the final price, which was a relief. However, there was an issue on the New Jersey Turnpike, where I received a violation ticket for a missing hike pass. Though I was not driving, I ended up covering the cost of the violation myself. I recommend anyone having similar issues contact Navi for potential reimbursement. Overall, my experience was positive.

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    Customer ServicePricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Jan. 29, 2025

    I recently used Navi Auto Transport to ship my son's car before he moved to Japan, and I must say the entire experience was excellent and much easier than expected. Initially, I heard about them through an online search and decided to go with their service because I needed to act quickly.

    The transport service was remarkably fast, even more so when compared to a previous experience where I had a car shipped from California to Georgia with a different company. This time, the car was transported from up north to Georgia, and despite harsher weather conditions, it arrived promptly. I found it impressive that the delivery was quicker than the previous one from the West Coast, where weather wasn't even a factor.

    This outstanding experience led me to recommend Navi Auto Transport to my family, friends, and even colleagues at the airline I work for. I shared my story in the break room at the airport, so others who might need a transport service would know who to contact.

    If others ask me about Navi Auto Transport, I'd tell them it was the best money I spent on such a service. I've already encouraged several people to seek a quote from them. Although the price was a bit higher compared to the West Coast service, I felt the efficiency and quality made it worthwhile.

    Overall, I'd rate Navi Auto Transport a solid 5 stars for customer service, quality, and even pricing. Their impeccable service is something I'd recommend to anyone in need of vehicle transport.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 29, 2025

    I decided to use Navi Transport for shipping my 2021 Lexus because they offered the most competitive pricing compared to other companies. I found their quote to be cheaper by about $100 than the competitor I contacted. The customer service was impressive; the representative called me the night before to confirm the pickup, stating they would arrive at my house by 9 or 10 o'clock, and they were punctual. Overall, the process went smoothly, and I was very pleased with the service. The vehicle arrived in excellent condition, aligning perfectly with my expectations.

    I would give both the service and customer service a full 5-star rating. The pricing also deserves a 5-star given its affordability. To get started, I used Navi's website to find their contact number. I am more than happy to share this feedback to help them improve further and assist future clients.

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    Customer ServiceStaffTransparencyCommunication

    Reviewed Jan. 18, 2025

    I recently used Navi Auto Transport to ship my car, and I couldn’t be happier with the service! From start to finish, the process was smooth and stress-free. The team was professional, responsive, and kept me updated every step of the way. My car arrived on time and in perfect condition. If you're looking for a reliable company to transport your vehicle, I highly recommend Navi Auto Transport. Great service and excellent communication! Thank you for making this such an easy experience!

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    Navi Auto Transport Company Information

    Company Name:
    Navi Auto Transport
    Address:
    250 N. Sunny Slope Road, Ste. 200
    City:
    Brookfield
    State/Province:
    WI
    Postal Code:
    53005
    Country:
    United States
    Website:
    naviautotransport.com