Navi Auto Transport Reviews

I would give zero stars if I could. Navi Auto Transport was the worst experience I’ve ever had with a shipping company. They constantly changed the pickup dates and even raised the price after we had already agreed on a quote. After weeks of excuses and wasted time, they never even showed up to transport my vehicle. In the end, I had to go through Montway to finally get the job done quickly and professionally. Do yourself a favor and avoid Navi Auto Transport—completely unreliable and dishonest.

I wanted my car transported from California to Upstate New York. I was given a date to be picked up and that was several days after the phone call. The car was not picked up. I waited another week and receiving several emails saying working on it. Still car was not picked up. My daughter needed her car for college. It was easy to reach sales but customer service was hard to reach for cancelation. My experience was disappointing. Others may be different. I just know the car never was picked up.

Absolutely terrible experience. They quoted roughly $900 online to ship a truck. Then when you go to book, they asked if there were modifications, and raised the price to about $1100. They say the truck will be picked up in 1-3 days. The truck took over a week to pick up. There is no communication during the process and the only answers you get are when you call them yourself. At a week in, I called and they said they had a carrier but needed pictures of the truck from me to confirm it would work. I sent pictures, and the truck wasn't ever picked up.

Navi Auto Transport gave me the lowest quote out of their multiple competitors I went to. I signed the contract. I needed it. But then they jacked up the price higher than the other quotes I got. So, I would never recommend them.

We’ve used Navi three times now. This time, we transported a car from Illinois to California for my daughter going to college. The overall cost has been pretty good. Everybody’s been responsive, followed through, and done everything that they said they would do. They’ve been excellent to work with.

Navi was rated number on a review site, so I used them. I spoke with the dispatcher a few times, and text messages as well. Everything was perfect. The quote and what I paid were exactly the same amount.

Navi was highly recommended in the reviews. It was good and communication is fine. They came and picked up the car, and they actually delivered it to the destination The only hiccup was the delivery. I spoke with the person that I signed up with. I was told that the delivery would be 24 hours after pick-up, but it was actually 72 hours after.

The service was overall okay. The problem I had with the Navi driver was the timing, so we had an issue. He wanted to come early, and I said yes, but I texted him that I was going to watch a movie. He called five times in a row while I was in the movies, and my phone lit up over and over, and that was hard to deal with. He was supposed to get there on the 20th, and he wound up coming on the 19th at 9:30 PM and the person who was supposed to accept the car wasn’t even in town yet. And I couldn't tell if they dropped it off at the right place because it was so dark, and it turned out they dropped it off at the wrong house. Good thing it was only two doors off.

We used Navi when we had to transport a vehicle from the East Coast to the West Coast. It was an open transport and it went fine. They contacted my daughter when it was close so she could meet them.

I needed to ship a car to Ann Arbor, Michigan. Navi had the lowest price by about 20% among the three companies I looked at online, which was significant. I started by chatting with a woman online and gave her some information. She sent me a link, and I went and filled in the information on the car and my credit card information. She immediately thanked me as she was waiting in the chat the whole time. The whole process took about 15 minutes.

We had Navi Auto transport because they offered a more reasonable quote compared to other companies. The communication was incredible. They were so communicative right off the bat. The timeline was great. I didn’t expect it to all happen so quickly, and it did. They were good to their word too. So when they said, we’ll deliver on this date, it was done and over with and we paid them.

I booked to have my car shipped at least a month ago with a 4-day pick-up period, currently are out of that pick-up window and have yet to get my car picked up and have had to rearrange entire plans to ensure that someone will be there to pick up the car outside of the given dates. The staff is friendly but have no concrete answers to any of my questions or concerns regarding the pick up and even stated it could take up to an additional 3 days but they aren’t sure.

This original delivery date was not going to work. When I threatened to cancel the order, suddenly they could accommodate my request. I even talked to the driver and the company and the driver committed to the date. In retrospect they had no intention of following through. Once they have your vehicle, you're at their mercy. They just did what they want and created a huge problem for us. They lie. Use another company. Seriously - use someone else.

Navi Auto Transport showed as number two when I looked online. It was good and affordable so I chose them. The transport was from Asheboro, North Carolina to Panama City, Florida and we had good communication. The overall cost was very affordable, and it was less stress with what it would have cost me to go do it. I figured it was a good deal. They were quick and efficient.

I would not recommend this company to my worst enemy. They don't communicate with the driver, they give one price and the driver comes up with another. The company they choose are unprofessional when asked about an update on the vehicle, the driver got frustrated and hung up on my wife when we was told 5-7 days and day 9 no vehicle of course there would be some concern. Then when I called he was very short, then text me couple days later saying make sure his money is in cash or zelle, the audacity when it took forever to get him on the phone. I would say make sure the amount you agreed on is on paper before signing but we did and the driver said we had over 500lbs of items in vehicle when I know for certain it didn't come close to 100.

Worst service I’ve ever experienced. This company quoted us one price, told us it was locked in, and had us sign a contract. They said the vehicle would be picked up on a Monday. Then they called and pushed it to Wednesday. Then they said they couldn’t honor the original price and demanded $400 more for a Friday pickup. As soon as we paid, they promised it would be booked immediately.

I have been using Navi auto transport many times, they have shipped many vehicles from US to EU but this time the sales rep. helped me to ship Ford F150 from Los Angeles to Europe. The communication was great and they offer 24/7 tracking and the price was locked as always. I will keep using Navi!

I expect FAR better than what I've experienced so far. I booked with them days ago, they guarantee a truck within 3 business days and although this is business days 2 I've been getting emails since Sunday letting me know they are working on booking a truck. Today they call and let me know they have a truck, HOWEVER it is double what they quoted me! I've had experience with a scam company who tried to pull the same stunt... sadly Navi isn't shaping up to be any better. Hopefully they can get their act together, get me a truck with the quote they offered, and get it done by tomorrow.

I just canceled my order. Yes, they were about $300 cheaper than Alaskan Car Transport, and initially, they seemed very transparent. However, after placing my order, I received over 18 calls—many of them pressuring me for upfront payment. My decision to cancel was based on this. The original contract stated that I’d pay a partial amount by card at dispatch, with the remaining balance due to the driver upon delivery in cash or certified funds. When they started pushing for full upfront payment, it completely eroded my trust. I would not recommend using this company. They call constantly, and every time you speak with someone different. They're overly aggressive in trying to secure your business, and I feel they are not trustworthy—especially since they didn’t uphold the terms of the contract.

My truck was supposed to be picked up between Saturday 7/19/25 to Monday 07/21/25 of last week as I was told when I initially booked with this company. On Tuesday 07/22, I get a phone call from a representative telling me that my truck had to be jumpstarted and could not be picked up. Nobody ever came to my house and the carrier LIED about my truck needing to be jumpstarted. Then the story comes back that they mistakenly said it was my truck when it was someone else’s. That there was a “similar” truck to mine in the area. Which is a lie because nobody in my neighborhood has a truck like mine. Then the excuse was that the carriers truck broke down and needed to go to the shop. Then the representative told me that the carrier would call me Tuesday night for a Wednesday morning pick up. Nobody ever called me.

Navi Auto was awesome, even though I didn't end up shipping my car for personal reasons. While my order was still active, all the agents were super professional, and if I ever ship my car again, I'm totally using them.

Setting up two transports, two different cars, with Navi Auto Transport was easy. They were from East Wenatchee Washington to Higganum, Connecticut. One was a three-car long, single level trailer. I met the guy right on the corner of our street. The second one, we stayed in a hotel in Wenatchee as our furniture was emptied into the transport truck. That was a double-decker, big trailer. It held eight cars. The guy met me in the parking lot entrance and loaded on up, no problem. Navi was within the seven-day schedule. One of them came two days early. There was another company that I dealt with and they tried to add on $600. On the other hand, the quote with Navi was good. Use them.

Navi Auto Transport was referred by a friend of mine who used to be in the business. Setting up was easy and fast. Also, the courier driver was quick and on time.

My experience with Navi was smooth. I thought I could get the shipping quicker though. Getting the contractor to pick up was something that took quite some time. But then I got it right on time. The quote provided was also accurate and reasonable. The drivers were also polite and very professional. They did well. The car was also in good condition. It was a great experience.

Driver they brokered for was good & no problem with the transport itself, but Navi themselves were not. Typical bait and switch with a decent quote & agreed upon price and they say we’ll have somebody lined up for you in one to three days. No word from them until I call them 7 days later. Then they say it’s gonna be $350 more than they quoted me or they will cancel the entire transport. The guy that called me had the nerve to say “I’m sorry, sir but honestly, your quote was not realistic“. So I asked him “then why did you give me that unrealistic quote? Was it just to screw me later by Jacking up the price” and he just said, "Well it’s either that or we cancel it."

We agreed upon $1,039 to ship my Tesla Model 3. The time came for me to ship my car and they said the price would be $1,250. ~20% more than what was agreed upon. It looks like they post vehicles to be transported and vehicle transporters bid on the jobs. They are middlemen making as much as they can. During my move this has added extra stress! Good luck.

A 4 star review means they got the job done for a good price. There were times they were helpful and times they were not. A 5 star would mean they made it easy and pleasant for me at every turn. That was not the case. They gave a price for my trip and said it was all inclusive--their fee plus the driver fee. Great. The next day they call & say they have a driver "but he has a small truck so he wants more. It will be $700". I told them I don't need to rush this and don't want to pay more. Next day, similar play--found driver, wants more $$. NO!! Then my credit card is charged $129. I call. Why was it charged? "Oh, the driver said he will do it for the price you agreed"

I wanted to make sure I was going with a professional company, and Navi actually had a website unlike some of the other places, so they seemed professional, and they communicated well. When I called them, they were responsive, and everything they told me was gonna happen happened, from the guy that contacted me to set up the time to pick up the car to where we were gonna meet. Both pick-up and delivery went well, and the price didn't change, so there were no surprises, which was important to me.

Not recommended. We locked in a price to move our vehicle from California to Indiana, but they changed it the day before the scheduled pickup. Refusing service if we do not agree to the new cost. We had no alternatives but to use them since we had no time to look for other carriers.

We chose Navi Auto Transport to ship our car from Oregon to Connecticut. We based our decision on previous reviews and competitive pricing. Unfortunately upon booking we were told that we had to pay an extra $300 to have the car picked up on a specific day (rather than a window). On the day of pick-up we were told the driver would arrive between 8-4 and give us notice of arrival time. At 4 o’clock on the schedule day of pick-up and still not hearing anything I contacted Navi who gave me the contact information for the shipping company who then gave me the drivers number. The driver said he would be arriving around 8pm. At this point I felt we shouldn’t have been charged the extra $300 - given that the criteria was not met. As a result of the timing we were forced to hide the key to the vehicle and let the driver know where it was.

I researched Navi well prior to contacting them. Forbes listed them as the #2 vehicle transport company. Navi responded quickly and offered a great quote, so I proceeded with the order. Two weeks later, they still hadn’t assigned a driver. When they did, I received a new quote that was more than double what they gave me in the order! I was so disappointed. I lost two weeks in the process. Cancelled my order and went with a carrier who gave a reliable quote and pickup timeframe.

There were some problems with communication on when they were gonna pick up the vehicle. I had to call to find out when. In most cases, I was told they will be there in six hours. But they should have called me the day before if they were organized, but they weren’t. They wanted us to take a delivery at 10 o’clock at night in a full rain. I had to explain to the driver that I want to inspect my car and I can’t do that in the rain.

Navi offered a discount for a certain time at night when I was looking. It was $50 cheaper for all shipping. That gimmick got me. So I talked to Jason and he seemed to have his head on the shoulders and his feet on the ground.

We had a fabulous experience with Navi. We called many different transporter companies and based on the reviews, Navi was the best one for us. We had to transport a very old 1945 car. It's a family heirloom. And my husband's dad passed away, so he wanted the car. It’s like a tank and it needs work. It's over 5,000 pounds.

I bought a Dodge Ram out of state from a dealer and needed it transported down to Florida, so I reached out to Navi Auto Transport. I told them what I was trying to do, and they just accommodated me. They picked it up from the dealer and brought it right to me.

Awful experience. Contracted with Navi to get our car shipped from TX to CA. Was rescheduled four times- with no communication from Navi. We had to call every day, multiple times a day to check statuses. Finally we just asked for the drivers direct contact info and spoke with them directly. Still have not received my car- it has been 9 days. Highly highly DO NOT recommend.

Our car arrived safely, but there were problems both with pick-up and delivery. We paid for "door-to-door" transport, and it didn't even arrive to the same city, let alone to our "door". For pick-up we were told 12:00. Finally, at 3:00 I heard that it would be "about an hour". With no updates, despite my phone messages and texts, at 6:30 they finally arrived a few blocks from our home. By then, I had to leave a restaurant with friends and get the car to them. They need better communication day of pickup.

We flew back and forth to Florida, and our car was transported by Navi. The driver was nice, and we didn’t have any problems. There was a bit of damage to the car, and it could’ve happened when he was loading it on the trailer, but we were happy with the service.

Navi Auto Transport offers a very reasonable price in comparison with other auto transport companies. Their customer service is also good, and we had excellent communication through the entire process. We had no issues whatsoever.

My son in the military needed his truck. After comparing prices on Google and reading reviews, I decided on Navi Auto Transport. But after I did the search, my phone blew up. They texted, called, and emailed me, which was very annoying because I wasn't even ready to do the deal yet. I didn’t know the orders from the military, and we didn’t have a date yet, just that it was two months out. I told them that, and it just continued. That was the only irritating thing with them because I don’t like to be bothered.

I chose Navi Auto Transport because of its affordable price. I compared all the cargo shipping, and Navi was much cheaper, and the customer service was okay

Navi was persistent in making sure I got taken care of, they communicated well, and the price was more than fair. I did it about two years ago when it was about a couple hundred dollars more, so I was happy.

I went with Navi because they had good reviews and the price was comparable to the other ones I checked out. Customer support was good except a lot of them couldn't speak English. I was a little disappointed with pick-up and delivery. I thought I was paying for door-to-door delivery, but my parents who are getting up in age were asked to drive the vehicle 30 minutes to a Walmart, and then I was asked at 10 o'clock at night to drive about 40 minutes to a gas station, and that’s no bueno. So, what they advertise is not what happens.

I used Navi to transport my brother-in-law's motorcycle from North Carolina to New York because he retired and is too old to ride it. Everything was perfect and there are no issues at all. The bike arrived in perfect shape. The transport was completed within 48 hours, and the driver was great. I was quoted around $800, and that didn’t change—it was the same as the final cost. Customer service was also excellent. They returned my calls when I left them a message. I would recommend Navi Auto Transport and I'd reuse them again.

I'm a regular customer of Navi and I will recommend it. The service is very nice and everything is going fine. The response time was very quick. I was very happy.

I had a Volkswagen transported with Navi Auto Transport. I did a web search for the best auto transport and Navi was among the top 10. A fellow called in to set up the transport. He was a little hard to understand sometimes. He didn't speak English and had a little translating machine in his pocket. However, he was very thorough. He was active and gave me what I wanted to hear. He seemed honest and organized, too. Their driver was very clever in finding a place to pick up the car and drop it off. He called ahead of time as he was supposed to. Financial conditions were clear as well so it all went smoothly. I'd recommend them.

I booked a month ahead of my move and booked with a guaranteed pickup date. I called 3 times leading up to the pickup date and was assured all arrangements were moving forward smoothly. Day of pickup I called and they informed me that a carrier was never booked and they were still trying to figure it out, and asked if I could call back in 2 hours. I called back at the time they specified and they gave me the same lies. Since I had to vacate the house I was selling that evening I was forced to rent a U-Haul and deal with it myself. In short, they lied to me for a month and never made arrangements to move my car.

I needed to transfer my car from Florida to New York, and I looked at three transport companies. The others were at least $50 to $100 more. Navi Auto Transport was good, and everything was fine in setting up everything. The quote was excellent and it ended up being the final cost.

The driver, Davit, of Navi transport was sensational and very professional. I got a chance to to know him briefly when he took 2 SUVs across country for me. I watched him hook up and disconnect both vehicles going and coming each direction across the country. Davit was very careful in how he handled the vehicles and the vehicles arrived at their destination without a blemish or scratch. I would be privileged to recommend Navi transport services to anyone who wants the best treatment for their transport needs.

Had a very disappointing experience with Navi. They offered me fixed all-inclusive price to transport my vehicle from WA to NH and pickup window within 1-3 days. They did not show up and I was calling them on day 6 to ask what is going on, as I had followed the schedule that they suggested to get my vehicle to NH on time when we need it there. On day 6 I got runaround response we have very high priority and promised pick up within a couple of days, but no explanation why they are late. On day 7 they called me and said now they have driver that can pick up on day 9 and it will take up to 3 days longer that was originally estimated to get the vehicle across.

Navi took my car from Oak Park, Illinois to Palm Springs, California. I had left something in my car and I found out where they took it. I knew the vehicle that picked it up wasn't the vehicle that was gonna take it to California. They stored it in a place up in Northbrook, Illinois, which was an empty lot that had no security. I drove right into this lot where there were trucks, auto carriers, from companies that are brokers. I drove right up to my car, unlocked it. The keys were in it in this open lot. I was just flabbergasted. There's cars sitting around, idling. The trucks were sitting there, idling. Nobody stopped me. There was no security there at all. I got what I wanted out of my car and drove home. They brought it to a town in California, and it sat there for three days before they delivered it to my house. I won’t use Navi again.

I was moving from New York to Dallas last February, and I used Navi Auto Transport. I called a few companies, but Navi had the window I was planning on traveling. They had an opening in the window. And also, the price was good.

I needed to ship my car for work from Florida to California and went with Navi because of their price. Everything went really good. The driver was a good guy, and I met him at a Publix for the pick-up. The transport took a couple of days. I would recommend my friends to use them if they need to ship their car.

Bait and switch here, BEWARE!!! I was quoted a price for closed transportation, then told that they had a carrier but they were requesting more money or they could ship for less money if I shipped open. Reluctantly I chose to pay more for closed. Well the car was shipped open, I called NAVI and they said they could give me $100 credit on my next shipment. I paid 400 more to ship closed and they would give my 1000 for their mistake. STAY AWAY, THEY ARE CROOKS!

I had an amazing experience with Navi Auto Transport! From start to finish, their team was professional, transparent, and incredibly efficient. They provided a competitive quote, kept me updated throughout the entire process, and delivered my vehicle right on time. The driver was courteous and handled my car with great care. I was especially impressed with how easy and stress-free the whole process was—no hidden fees, no last-minute surprises. If you're looking for a reliable and trustworthy auto transport company, look no further than Navi Auto Transport. I will definitely use them again in the future and highly recommend them to anyone in need of vehicle shipping.

We were moving about 1,700 miles. We looked into different companies but Navi had the best communication. It was great setting the service up. There was a miscommunication though on scheduling.

We were moving, and I wanted my car transported. I didn’t want to drive it. I looked at about five transport services. I had transported cars several times in the past. I know the games that are played, and I just didn’t want to play the games. Navi didn’t play any games. I asked for their price, that’s it, and I was done. I appreciated that.

I bought a car out in Washington, needed it shipped here, and working with Navi was good. It was no problem at all. They were great and they took care of me. I was only here for the drop-off. I don't know when they picked it up out there, but the drop-off was fine.

I needed the service because driving to get the vehicle would have taken about 12 hours, so it saved me time and money. I thought Navi was very specific, and overall it was a pleasant experience. I was there when the vehicle was delivered, and everything went well. It looked the same as the pictures I saw when I bought it, and there was no damage from the transport.

I chose Navi because their name was easy to remember. I thought everything was all set. They were going to pick it up Tuesday and have it here Friday. And Friday, I went online to see. And it said my order had been canceled. So, I was pretty upset.

The cost factor and the availability for quick pickup and delivery to the house made me choopse Navi against 4 other companies.

When I was booking with Navi, I was told the truck would be here after two days, that they will pick it up and go. But it had taken around 10 days. I had to fight a lot that I even got the Navi owner involved. What I was told and how it happened were very different. Also, the quote was roughly 500, and it went up 650 to 750. Other than that, I had a good experience. The truck driver and the other person with them were good.

My car broke down in California and I needed to get back up to Oregon. I searched online and Navi was the cheapest. Scheduling it was easy, however, the communication between the dispatcher and the driver was not very good. I told the dispatcher to have the driver be there at a certain time and he got there way earlier than needed. He had to sit there for about three hours before anything could happen. I was out of state and I just had a buddy hook it up over there. But he was polite and understanding.

I did a full check on Navi Auto Transport, and it came back with a very clean record, that’s why I chose them. I shipped 1,200 miles from Grand Rapids, Michigan to Stuart, Florida. The customer service and the driver was excellent. They answered my questions directly. The vehicle was delivered on Christmas Day. I got a couple of quotes, but they were very fair. I’d use them again in a heartbeat. I highly recommend them.

I recently shipped my Mercedes Benz from upstate New York to Atlanta, GA and the price quoted by Navi Transport Auto Transport was exactly what I paid in the end, no extra charges. Navi agent was very helpful and professional. The driver from Paterson Transportation Company was the consummate professional; great guy. My vehicle was safely delivered within 48 hours. I will definitely use Navi Auto Transport Company again.

I needed to transport a 2017 Toyota Sienna to my sister, and people told me about Navi. The quote was acceptable, and the driver was good. The car got to New Jersey in three days.

I liked the service with Navi. I had to do it quickly because my son was going to Japan and needed to get his car transported, and I found them on the internet. I could not believe how fast this was, from up North to Georgia, considering the bad weather conditions. They charged a little bit more but I think it was worth it.

The quote I got from Navi was cheaper, so that was good. The guy got in touch with me the night before, said he would be at my house the next day by 10:00, and he was. Everything went well and I was very pleased with the service.

I recently used Navi Auto Transport to ship my car, and I couldn’t be happier with the service! From start to finish, the process was smooth and stress-free. The team was professional, responsive, and kept me updated every step of the way. My car arrived on time and in perfect condition. If you're looking for a reliable company to transport your vehicle, I highly recommend Navi Auto Transport. Great service and excellent communication! Thank you for making this such an easy experience!