Navi Auto Transport Reviews

The transport itself was fine, just not perfect timing-wise. I’m someone who likes exact schedules and that part definitely tested my patience a little. The pickup window felt wider than expected and I had to keep my day open longer than planned. Aside from that, the process was smooth enough. The vehicle arrived safely and nothing looked wrong during inspection at delivery.

You want your car to be shipped by this company? Never expect the feedback from them and if you call them to check your vehicle transportation status you gonna be holded for more than an hour to speak to an agent. I wanted my Chevy TRAX shipped from Wisconsin to Texas, and this took me to wait from Wednesday to Sunday, no response from them and once they answer my call they told me there was they been having long delays and they had no time to inform me about that until I cancel the order to find a serious transportation company. Never navigate to this company unless you wanna wait forever with not even a call back from them to let you know what’s going on.

Don't use this broker. They will make promises they don't keep and will steal your money.

The experience was mostly good for me. I think the biggest thing people should understand is that the timing around pickup isn’t always exact. I had to adjust my plans slightly because of that and it was frustrating in the moment. After the car was finally picked up, though, everything became easier. Delivery was smooth, updates came when necessary, and there were no issues with the vehicle itself.

Navi did the job fine overall. Booking was simple enough and I didn’t feel confused at any point. My only complaint is that communication during the pickup stage could’ve been more active because there were a few hours where I genuinely wasn’t sure what was happening. Once the vehicle got picked up though, things moved normally and delivery came within the expected timeframe.

I mainly chose Navi because I didn’t want to put extra miles on my car driving across states. What stood out to me was how calm the process felt after scheduling everything. Nobody was rushing me or making unrealistic promises. Pick up shifted slightly but it wasn’t treated like a disaster, just part of how transport works. Delivery came without damage and the driver even gave me a heads up before arriving which I appreciated.

I booked a Los Angeles-New York shipment of my automobile on May 18, 2026. They confirmed that they would pick up my vehicle between May 27-29. On May 25, Navi called with a pickup date of May 26, outside the pickup window. I declined because I was unable to accommodate the pickup outside the agreed-upon window. From May 26th until May 28, I called, or tried to call, Navi 2-3 times a day to try and confirm a pickup of my vehicle. When I was able to speak to a Navi agent, which was rare, hold times exceeded 15 minutes. The rest of the times I called, I was unable to connect to an agent. In desperation. - I am moving from Los Angeles to New York on May 30 and Navi was aware of this - I booked the shipping of my vehicle through Montway, a very reputable shipping company that I have used in the past. In short, if customer service or getting your vehicle actually picked up is a priority for you, avoid Navi at all costs.

This was my first time shipping a car and I expected it to feel more stressful than it actually did. I spent days reading bad reviews from different companies online, so my expectations were honestly low. Navi ended up being pretty straightforward. They didn’t overpromise unrealistic delivery times, and I liked that because it made the whole process feel more honest. The driver handled things professionally and delivery happened without surprises.

I arranged transport with Navi while trying to juggle work and a move at the same time, so I honestly didn’t have the energy to deal with constant problems. What I appreciated was that once the booking was confirmed, things mostly handled themselves. Pickup didn’t happen exactly when I first imagined, but they explained the timing clearly enough beforehand. The driver called before arriving, and the inspection process didn’t feel rushed. Delivery came through without any issues and the car looked exactly the same.

Made contract with Navi a month in advance. Given a confirmation number, a price, my credit card, and at the last minute, their quote was $500 below what any carrier would agree to. So their quote means nothing. It is up to the driver.

Navi, like all of their competitors, is a broker. They are not a carrier service. The carriers like to pick up contracts with Navi and then dump it when something better comes along. This was my experience. I flew up to the pick up location and had to pay for lodging for the 3 days they indicate it may take for the driver to arrive. I was picked up and dropped 4 times, and ultimately left in disappointment and frustration. They did say I will be issued a full refund but that doesn’t cover all of my other expenses I incurred, putting my faith in their “3 day guarantee”.

HORRIBLE HORRIBLE!!! They still have my car and I can not get touch with carrier or driver. And they can not tell me when i will get my car. Navi and Front Line are not dependable. I am so so worried about my car!!!

My experience with Navi was mostly good. I needed my car shipped because I didn’t want to drive that far myself and the process was easier than I expected. Communication could’ve been a bit better during the pickup stage since timing shifted slightly, but once the vehicle was on the move everything went fine. Delivery happened within the timeframe they gave and there were no issues with the car when it arrived.

Used Navi while moving for work and honestly the car transport part ended up being less stressful than everything else I was dealing with. Pickup was not exactly on the first day I expected, but they did let me know ahead of time so I adjusted. After that things moved pretty smoothly. Driver called before arrival, inspection was quick, and the car came in the same condition.

The overall service was fine, just a little slower during the beginning stages than I expected. Booking itself was simple and I didn’t have trouble understanding the process. Most of my frustration came from waiting during the pickup period because I wasn’t exactly sure when things would happen. Once the transport actually started, though, everything went normally and delivery was completed without problems.

I appreciated that Navi didn’t try to make the process sound perfect because honestly, that would’ve made me trust them less. They explained upfront that there could be some flexibility around scheduling, which helped me approach things more realistically. Once the car was in transit, I didn’t feel the need to constantly follow up. Delivery came through without any issues and the inspection matched perfectly at the end.

I booked the transport while already being out of town, so most of the coordination had to happen remotely. That was the part I was most nervous about because I couldn’t physically oversee anything. Thankfully, the process stayed pretty straightforward. The driver communicated before arrival and the delivery process felt organized. The car arrived exactly how I left it and I didn’t run into any hidden issues afterward.

The experience was alright overall. I wouldn’t say it blew me away, but I also didn’t have any serious complaints. Pickup timing shifted slightly which made planning a bit inconvenient for me, but once the vehicle was actually picked up, things moved more smoothly. Delivery happened within the timeframe they gave and the car arrived safely.

Think Navi is fine if you’re flexible with timing. The actual service worked, but there’s definitely some waiting involved during pickup scheduling. That part could probably be smoother. Aside from that, I didn’t experience any real problems. The process was easy enough to understand and delivery went through without any issues or damage to the vehicle.

What stood out to me most was how normal the process felt after booking. I expected to spend the whole time stressed or checking for updates, but that never really happened. Things moved quietly in the background and I only got contacted when necessary. The driver was polite and didn’t rush anything during handoff. Delivery happened within the estimated range and there were no surprises when the car arrived.

Overall, I’d say the experience was decent. Not perfect, but definitely manageable. The timing around pickup was the only part that really tested my patience because I had to remain available longer than I expected. After that stage, though, everything else felt straightforward. The car arrived safely and the condition matched what was documented during inspection.

I used Navi because driving the car myself across states just didn’t make sense anymore. I expected the process to feel more chaotic, especially after reading stories online, but it was actually fairly calm. The pickup didn’t happen immediately, but once the vehicle was loaded up, things progressed smoothly. I wasn’t constantly getting updates, but I also never felt completely out of the loop. Delivery came through without issues.

This wasn’t my first time shipping a car, but it was my first time using Navi. Compared to my previous experience, this felt a lot more organized. I appreciated that they didn’t overpromise unrealistic timelines just to secure the booking. There was a small delay during pickup, but it had already been explained as a possibility. Once the process got moving, everything felt stable and delivery happened without any complications.

The service itself was good enough for what I needed. My main issue was around communication during the waiting period because there were moments where I wasn’t sure if things were still on track. Once I reached out, though, they responded and clarified everything. Delivery happened normally after that and the vehicle arrived without any damage or concerns.

I think the experience depends on what kind of expectations you go in with. If you expect exact timing down to the hour, you might get frustrated. For me, once I accepted there would be some flexibility, the process felt smoother. The actual transport part went well, and there were no issues with the car. I just wish the pickup stage felt a little more predictable.

I arranged transport while already dealing with a move, so I really didn’t want another complicated process added on top of everything. Navi turned out to be one of the easier parts of the whole situation. Communication wasn’t excessive, but it came at the right moments. The driver contacted me before both pickup and delivery, and the inspection process felt professional instead of rushed. Everything arrived exactly the way it left.

I booked Navi after putting it off for weeks because I kept hearing mixed stories about car transport services in general. In the end, the process was less stressful than I expected. I liked that they explained things in a realistic way instead of acting like every timing estimate was guaranteed. Pickup shifted slightly, but because I already understood the window system, it didn’t feel like a disaster. Once the car was in transit, everything moved steadily, and delivery happened without any issues.

The service worked fine overall, just required a bit more patience than I originally expected. My pickup window stretched longer than planned and I had to reorganize part of my day around it. Aside from that, I didn’t run into problems. Booking was straightforward, and I didn’t feel confused at any stage. Delivery happened within the estimated timeframe, and the vehicle arrived in good condition.

I arranged the transport while dealing with a lot of other responsibilities, so I didn’t have time to keep checking every detail. That’s probably why I appreciated how this went. Once everything was confirmed, I didn’t have to keep following up. There weren’t too many updates, but the important ones came through at the right time. The driver reached out before delivery and handled everything calmly. When I got the car back, I checked it over, and it was exactly how I left it. It felt reliable without being overcomplicated.

These guys took 5 days to find a carrier and then almost doubled the cost. It took another 5 days for delivery. They are horrible.