Navi Auto Transport Reviews

I was looking to transport my car and contacted a few company plus Navi and Navi gave me the cheapest price and they moved the car without any issues, so I recommend them.

They did a great job, they moved my car and did not have any issues, so I am happy with them, did not ask me for more money, they moved the car for the quoted price.

I have been working with Navi for a few months and they delivered a few cars for me, they work 7 days a week so I need something, they are one phone call away, so in other words, they are doing a good job. I recommend them!

I used Navi many times, and if something is off they have a guy to call me and inform what's next and how to fix the issues and also I can track my vehicle online. if you need to move a vehicle use them, they will give a good price too. I usually work with Jerry the sales manager directly.

Do not use, zero stars. I thought I did my research but was still ripped off. I paid extra for my car to be top loaded, which it wasn’t, and for text message updates, of which I received none. Their so called gps tracker is a joke and is only an estimate of where the vehicle is based on distance. To call customer service is a joke as well as I couldn’t even understand them. I just thank God that I got my car, later than expected but I got it.

Crooks in the transportation business. Quoted 1758$ one contract and 3718$ next day contract. Joke.

Navi doesn’t ship anything. They connect shippers with customers that hire Navi. I paid an extra $350 to expedite my shipping on a Saturday and the vehicle was ready to pick up Sunday and it wasn’t picked up. I called Sunday evening and the person told me that they rarely work on Sunday and that my vehicle was GUARANTEED to be picked up on Monday and again it wasn’t picked up. My vehicle wasn’t picked up until Tuesday evening, so much for the $350 for expedited shipping. Navi has refused to return the $350 I paid for expedited shipping and they said that I agreed to some kind of BS about shipping when they guaranteed to pick my vehicle on Monday. Do not pay for expedited shipping and in my opinion don’t use Navi at all!

I signed a engagement agreement with Navi Auto Transport on May 5th, 2026 and called them on May 14th to put the account on hold for 3-4 months. I received an email from Navi immediately after the call stating that the order is on hold. I received another email on June 8, 2026 stating that the order is on hold and a text message on June 18, 2026 stating the order is on hold. On June 21 at 5:02pm i get an email with a charge receipt on the credit and immediately called them for clarification. I was on hold for 20+ minutes and hung up, assuming that because it was a Sunday no one is in the office. At 5:31 pm on June 21 i received a text message stating the order is still in pending and to please accept. No other information!

Quick and easy to book, however the staff helping with booking lied. I booked for my father who doesn't understand English and can only pay cash in person or credit card. The staff sent me an order form that said cash only, but the staff told us don't worry about it and told us they also accept credit card at time of delivery. Thus, I gave my credit card to them and booked it. But when the car was delivered, the transport company said they only take cash per the order. I called Navi back because the staff told us don't worry about it and that credit will be fine at delivery, but now a new staff answered and said we signed a contract for cash only and its our fault as we signed a contract and cant change anything for form of payment. So beware of staff lying about payment options. My father was not in the state yet so he can't pay cash yet. Nor do many people have Zelle (cash) payment apps.

Originally given me a price that someone promised me it is a locked price, after a few days, someone called me that the price is too low and this is AFTER I SIGNED THE CONTRACT. I agreed to pay more so I can get my car. My car was picked up on 6/4/2026... as I write this 6/16/2026, my car is not delivered yet. It is supposed to be delivered 6/14/2026. The 3rd company NAVI dealt with is not picking up, nor the driver phone is active. GO WITH A DIFFERENT COMPANY and AVOID this NAVI AUTO TRANSPORT AT ALL COST. UNLESS YOU WANT A HEADACHE!!!!!

The service was alright for me. Not some amazing luxury experience, but definitely not terrible either. My biggest issue was around pickup timing because I had to keep changing my plans while waiting. Once the car was finally picked up though, everything else felt straightforward. Delivery happened normally and there were no issues with the vehicle.

Not a bad experience overall, but I do think they could improve communication during waiting periods. There were moments where I wanted a clearer idea of timing instead of broad estimates. Aside from that, the service itself worked fine. The booking process was simple, the driver was respectful, and the car arrived safely without damage.

Honestly, the experience was average in the beginning and much better toward the end. Pickup day was stressful because timing kept moving around slightly, but once the driver actually arrived, things went pretty smoothly after that. Delivery happened without issues and the vehicle condition was exactly how I left it. I’d still use them again, just with more patience next time.

Used Navi during a hectic move and honestly expected the transport part to become another headache. It ended up being one of the smoother parts instead. The driver stayed professional throughout, the inspection wasn’t rushed, and I appreciated getting a call before delivery instead of being surprised. The car arrived safely and nothing about the experience felt chaotic.

I liked that Navi didn’t try too hard to oversell the process. Everything was explained pretty realistically from the start, including the fact that timing could shift a bit depending on routes. That actually made me trust them more. The driver contacted me before arrival and the inspection process was handled carefully. Delivery came through without complications and the car condition was exactly the same.

I had my SUV transported through Navi after staying out of town for work. I was mostly worried about delays because my schedule was already tight, but things actually moved more smoothly than expected. Pickup wasn’t instant, but the driver stayed in contact, and delivery came within the estimated timeframe. The inspection process also felt more professional than I expected from a transport company.

I didn’t realize how exhausting a long-distance move would be until I was in the middle of it, so having the car shipped instead of driving it myself ended up being a good decision. Navi made the process feel manageable. I wasn’t bombarded with unnecessary calls, but I still got contacted when it mattered. The driver handled everything professionally and the delivery itself was completely smooth.

I booked Navi after another company completely ghosted me during scheduling, so by that point I was already irritated with the whole transport process. Surprisingly, Navi felt much more organized. They explained things realistically instead of promising impossible deadlines. The pickup happened a little later than first estimated, but at least I wasn’t left confused. Once the car was in transit, delivery happened smoothly and there were no problems at all.

The transport itself was fine, just not perfect timing-wise. I’m someone who likes exact schedules and that part definitely tested my patience a little. The pickup window felt wider than expected and I had to keep my day open longer than planned. Aside from that, the process was smooth enough. The vehicle arrived safely and nothing looked wrong during inspection at delivery.

You want your car to be shipped by this company? Never expect the feedback from them and if you call them to check your vehicle transportation status you gonna be holded for more than an hour to speak to an agent. I wanted my Chevy TRAX shipped from Wisconsin to Texas, and this took me to wait from Wednesday to Sunday, no response from them and once they answer my call they told me there was they been having long delays and they had no time to inform me about that until I cancel the order to find a serious transportation company. Never navigate to this company unless you wanna wait forever with not even a call back from them to let you know what’s going on.

Don't use this broker. They will make promises they don't keep and will steal your money.

The experience was mostly good for me. I think the biggest thing people should understand is that the timing around pickup isn’t always exact. I had to adjust my plans slightly because of that and it was frustrating in the moment. After the car was finally picked up, though, everything became easier. Delivery was smooth, updates came when necessary, and there were no issues with the vehicle itself.

Navi did the job fine overall. Booking was simple enough and I didn’t feel confused at any point. My only complaint is that communication during the pickup stage could’ve been more active because there were a few hours where I genuinely wasn’t sure what was happening. Once the vehicle got picked up though, things moved normally and delivery came within the expected timeframe.

I mainly chose Navi because I didn’t want to put extra miles on my car driving across states. What stood out to me was how calm the process felt after scheduling everything. Nobody was rushing me or making unrealistic promises. Pick up shifted slightly but it wasn’t treated like a disaster, just part of how transport works. Delivery came without damage and the driver even gave me a heads up before arriving which I appreciated.

I booked a Los Angeles-New York shipment of my automobile on May 18, 2026. They confirmed that they would pick up my vehicle between May 27-29. On May 25, Navi called with a pickup date of May 26, outside the pickup window. I declined because I was unable to accommodate the pickup outside the agreed-upon window. From May 26th until May 28, I called, or tried to call, Navi 2-3 times a day to try and confirm a pickup of my vehicle. When I was able to speak to a Navi agent, which was rare, hold times exceeded 15 minutes. The rest of the times I called, I was unable to connect to an agent. In desperation. - I am moving from Los Angeles to New York on May 30 and Navi was aware of this - I booked the shipping of my vehicle through Montway, a very reputable shipping company that I have used in the past. In short, if customer service or getting your vehicle actually picked up is a priority for you, avoid Navi at all costs.

This was my first time shipping a car and I expected it to feel more stressful than it actually did. I spent days reading bad reviews from different companies online, so my expectations were honestly low. Navi ended up being pretty straightforward. They didn’t overpromise unrealistic delivery times, and I liked that because it made the whole process feel more honest. The driver handled things professionally and delivery happened without surprises.

I arranged transport with Navi while trying to juggle work and a move at the same time, so I honestly didn’t have the energy to deal with constant problems. What I appreciated was that once the booking was confirmed, things mostly handled themselves. Pickup didn’t happen exactly when I first imagined, but they explained the timing clearly enough beforehand. The driver called before arriving, and the inspection process didn’t feel rushed. Delivery came through without any issues and the car looked exactly the same.

Made contract with Navi a month in advance. Given a confirmation number, a price, my credit card, and at the last minute, their quote was $500 below what any carrier would agree to. So their quote means nothing. It is up to the driver.

Navi, like all of their competitors, is a broker. They are not a carrier service. The carriers like to pick up contracts with Navi and then dump it when something better comes along. This was my experience. I flew up to the pick up location and had to pay for lodging for the 3 days they indicate it may take for the driver to arrive. I was picked up and dropped 4 times, and ultimately left in disappointment and frustration. They did say I will be issued a full refund but that doesn’t cover all of my other expenses I incurred, putting my faith in their “3 day guarantee”.

HORRIBLE HORRIBLE!!! They still have my car and I can not get touch with carrier or driver. And they can not tell me when i will get my car. Navi and Front Line are not dependable. I am so so worried about my car!!!