Sherpa Auto Transport

I was trying to really do my due diligence. Sherpa's representative really gave me a good hype and comfort level that they were gonna do their part. But they have no control over who they line up to pick up my load. All they're doing is brokering it and they make 300 bucks in the middle, which is fine. I'm sure they have some sort of a vetting process that they try and do when they're dealing with their carriers. But as far as Sherpa's end of the deal, they went above and beyond.

The transport company's communication was good. But there were some issues. When the car showed up, there was some damage on it that wasn't noted on the bill of lading. Sherpa was super thorough about making sure pictures were taken. The bill of lading is extraordinarily detailed. They noted things that I couldn't even see. Some of the damagers, however, that I could see were not noted. I pointed that out to the driver and he wanted to fight me over the whole thing. He was not even open to a conversation that perhaps that damage could have occurred in transit. He wouldn't listen and accused me of not wanting to pay him. I ended up paying him. I was like, "Well, what are we gonna do, a fistfight in the parking lot?" I was trying to take the high road.

One other thing that I discovered was the seller of the car put the license plate, the registration, and the proof of insurance inside the car when he sent it. He laid it inside the cabin of the car. When I got the car, none of that stuff was present. The seller could have somehow overlooked, But I 100% trust this guy as I know him and we've done business for 30 years. They have no motivation to do anything other than what he said. But it was there and then it wasn't. In order to get a new license plate it, I had to go to my police station. My guess is somebody between here and New Hampshire is driving around with my license plate on a different car. I can't prove that though.

Given this and the issue with the damage, these kind of things add up to maybe this driver needs a little more scrutiny. I made Sherpa aware of the driver issue and I followed up and told them about the missing license plate, a registration, and a proof of insurance that was in the car. They never responded to that one. Other than that, Sherpa did everything they were supposed to.

I found Sherpa and they had a really nice arrangement where we paid an upfront cost for them to find a driver and she just had to pay the driver. It was a really good thing for me because I wanted her commitment to pay something for the vehicle. It was a reasonable amount. That worked out really well for me. Sherpa was very helpful and easy to communicate with. The driver was very polite, courteous, and prompt. He got here on time and called me. He dropped off the vehicle and it was fine. I was very happy with the service.

It was my first-time experience transporting a vehicle. I did it online and Sherpa came back promptly with a good price. I had contacted four other companies and some of them didn't even respond. The ones that did were very, "Well, we'll let you know," that kind of thing. Sherpa was very good at getting me a price, "This is what it's gonna cost." It was getting closer to the deadline and they'd given me a window and they were still within the window. It was just so much was going on so I was a little nervous.

I called Sherpa and at the time, you get an answering service thing because they get a lot of calls. I didn't have time to wait. They called me right back and said, "We still haven't found a driver for you, but we'll get you something right now." They didn't realize I was anxious. They had a lot of information on their website. They were very prompt and they allayed my fears and said, "We haven't found anyone yet, but if you need a name right now, we'll get you one." It worked out really well. In the payment way, the driver that they got wanted a little more cash so they reduced their fee that they would take from my card. But the problem was the young lady that was receiving the car only had so much cash and she's a student.

I said, "Well, look, can I just pay that difference to the driver upfront?" They said that was fine. When the driver came, I said, "I'll give you the cash and then you can just email that you got the money." He sent me a text that this was received so I had a record. That made me feel comfortable that he received that cash. When he arrived, he just took the additional cash from the young lady I was sending the car to. They were flexible and honest about the transaction.

I would encourage people to use Sherpa. To drive the car would have cost me just as much money with hotel stays and gas. The stress would have been so much more too. You have to drive it 1,800 miles for three days and it would have been terrible. Sherpa delivered the car right when they said they were going to deliver it.

Another issue was when we were moving and getting ourselves out here, we didn't have an address because we didn't find a house yet. Sherpa picked up the car and we didn't even 100% know where we were looking to move to yet. That was pretty interesting. I had to update them. We were dealing with two people and they were fine. They understood and were very easy to talk to.

Someone then called and said they were with Sherpa and were picking up the car. They were great. It took four days from start to finish. They even came in a day early than they said. The driver would text me every time like where he was gonna be, where he's at now, and when he was gonna get there. He texted me the day before saying he was going to be in the vicinity at around X amount of time. It was perfect.

The driver knew where we are going and dropping off my car was super easy. He was at the mall and it was great because he said he might be running late. I was having dinner with friends. I told the driver to let me know when he got there and I would run out and give him my keys. He kept me in the loop the entire time. We had snow so that was an issue. It was the same thing going in. We had to go a little further but it was not a big deal. He was right on like what time to pick up so that was fine.

My husband said the car was gonna come washed but it didn't. The car arrived really dirty but that didn't bother me. I just did that drive so I understood. I was driving from Chicago to here. I went through a windstorm or tornadoes through Oklahoma, snow and fall staff, and a sandstorm somewhere in Texas. It definitely was a lot of debris. On the whole, call direct and book Sherpa. It was a no-brainer. You put your stuff in and they come.

I called the number of the company that has it and the gentleman said it was in transit. I asked him, "Are you sure about that?" He said, "Yeah, yeah. It's in transit." I said, "Okay. Well, I know that's not true." Then he said, "Oh, no, no, no, we've got it on the truck. It's already in transit." So I said, "Okay, I'm going to come clean, so I'm going to tell you to stop lying right now because I gave you the opportunity to tell me the truth. You didn't. My vehicle has LoJack and I know exactly where it is, what street it's on. And I can tell you because I can see it on my app."

Then he told me that they had an issue with another vehicle. I said, "Let me stop you there. First of all, I don't give a flying rat's ass about another vehicle. What I cared about was the communication you should have given to me and said, 'Hey, we ran into a problem. We're not going to deliver on Wednesday. Is it okay to deliver on Thursday?' and then proceed to tell me the issue you ran into."

I came to find out that a vehicle on the transport had a dead battery and mine was in front of it. So they had to take it back two and a half hours to where it belonged, tow it off the carrier, and then proceed to bring mine. I told the rep, "The least you could have done was been honest with me. Listen, I get it. This is your driving from Illinois all the way to Connecticut. And I see you have a 203 number, so, obviously, you're from Connecticut or have been from Connecticut at some point 'cause that's our area code." He said, "Yes, ma'am. I'm from Bridgeport." I said, "Well, great. Then expect my ** vehicle soon." The next day, it wasn't the actual driver that brought the vehicle. But it wasn't his fault. He's just a carrier. It didn't arrive until 8:00 Thursday night.

When the driver came, it was dark and raining. I couldn't inspect my vehicle. I was a little disappointed. But nobody has any control over the weather. The driver asked me, "Is everything okay?" He stood there in the rain with me and as I was taking pictures, he was taking photos too. He was doing his diligence as well as I did. But all I asked was that the company that picked the run communicate better. I poked and prodded and caught the rep in a big bold-faced lie. The least he could have done was been honest and just communicated. But overall, Sherpa did exactly what they said they were going to do. They got the vehicle here in one piece. Sherpa did everything, including email, communication, and the price lock.

It ended up being nothing at all. So, I waited on 55th Street. Second Avenue goes from one end of Manhattan all the way down to the other end. It goes from north to south. And he said, "I'll meet you at 54th in a second. I'll have my transport there." I drove over there. And there he was with the transport. He got out. And we looked at the car. We had a chit-chat about it. And he said, "All right. See you later." He got in the car. Drove it on the transport. I turned around, took a picture of it and left. The driver was a sweetheart. He picked the car up on a Friday. And it was delivered on a Tuesday.

Whoever did it in Texas was a different person than I talked to, who was the ultimate driver. He called her a half an hour. He said he was 10 miles out. But she didn't answer the phone. So, the driver called me. And I called her. And he called her. She lives in Austin, Texas. She lives more out in the suburbs. And she said, he didn't want to bring it on her street because there were too many trees. She said, "I just jogged over to the, you know. It wasn't very far." She sent me a thing and said, "There's this little ding here." I said, "Oh, that's an old one." There was nothing. And he gave her the keys. She signed it, she gave him the check, and that was that. It was very smooth. They had their stuff together. The car got there in no time. Sherpa was great. Everybody was professional. I would recommend them.