Sherpa Auto Transport
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About Sherpa Auto Transport
Sherpa Auto Transport is an auto transportation provider offering door-to-door shipping, customer service focused on professional, frequent communication, and accurate pricing based on real-time data. Sherpa’s Price Lock Promise tells you exactly how much it will cost to ship your vehicle. You can contact Sherpa Auto Transport to get a free full-service auto transport quote.
Pros & Cons
- Door-to-door shipping
- Strictly vetted carriers
- Price Lock Promise
- Free car wash upon delivery
- Terminal-to-terminal transport not offered
Sherpa is dedicated to providing transparent pricing, personable customer service and hassle-free auto transports. There's no charge until a carrier is secured, and its Price Lock Promise makes financial sense.
Top Sherpa Auto Transport Reviews
Sherpa had good reviews and the quote they provided was accurate. Customer service was great and the driver was awesome. Everything was good and it all worked out. I’m very please...Read full review
Sherpa's price, responsiveness and their overall structure made me choose them. Their customer service were responsive, answered the phone, gave me answers and kept me up-to-date....Read full review
About Sherpa Auto Transport
Sherpa is an auto transporter broker with a focus on transparent pricing and helpful, friendly customer service. It carefully investigates carriers to ensure maximum safety for your vehicle while providing more reliable transportation times. Sherpa specializes in late-model vehicles, relocations, snowbird routes and multi-car shipments. It also ships cars, SUVs, vans, trucks, classic automobiles and even inoperable vehicles within the contiguous 48 U.S. states. As an added bonus, Sherpa’s Price Lock Promise means you won’t pay more than the initial quote.
Sherpa Auto Transport cost
The pricing Sherpa offers is based on real-time market data that provides accurate quotes. Pricing is a function of trailer type, capacity, distance, time frame, and vehicle size, weight and operability. When you place an order, the company will charge $1 to validate your card, and the initial payment will be due when Sherpa secures a carrier for your vehicle. If you decide to cancel before a carrier is assigned to you, you will only have to pay a $50 dispatch fee; however, if you cancel after a carrier is assigned to you, Sherpa will keep your initial payment.
One of Sherpa’s best features is the Price Lock Promise, where Sherpa contributes up to $300 in order to stick to the price it originally quotes. The promise is a response to consumer desire in the auto transport industry for a more straightforward, clear and honest quote process. Some reviews mention that Sherpa doesn’t necessarily offer the lowest quotes. However, there are several things you can do to keep costs down, such as planning your auto transport well in advance.
Sherpa offers discounts for multi-vehicle shipments, active-duty military, first responders, students, snowbirds, and repeat customers.
Sherpa Auto Transport shipping options
Sherpa offers both local and long-distance transport and is able to ship a wide array of vehicles, including sedans, vans, SUVs and classic cars. Inoperable cars are also accepted. Discounts are available for snowbird routes, seniors, multi-car transports, repeat customers, students and members of the military. Open and enclosed transport are both options.
Door-to-door shipping is the most commonly offered type of transport with Sherpa, as it tends to be the most convenient option for consumers. Sherpa’s Clean Car Guarantee reimburses customers up to $20 for a car wash after vehicle drop-off. Sherpa features include:
- Local and long-distance transport
- Ships more than just cars
- Inoperable and operable cars shipped
- Discounts available
- Open and enclosed transport
- Clean Car Guarantee
Sherpa Auto Transport shipping process
Call Sherpa customer service or fill out an online form to receive a free quote backed by Sherpa’s Price Lock Promise. After your shipment is locked in, Sherpa's experts go to work thoroughly vetting potential carriers for transport. Once a carrier is secured, Sherpa provides estimates for both pickup and delivery, and the carrier will call to confirm 24 hours before pickup and delivery.
Once the vehicle has been picked up, you can call customer service at any time to see the vehicle’s location and estimated time of arrival. Depending on the length of the route and the centrality or remoteness of the pickup and drop-off locations, it can take a day or two all the way up to a few weeks for the vehicle to be delivered. Once the car has been dropped off and checked for damages, make sure to take advantage of the Clean Car Guarantee to make sure your car looks like new.
Do we recommend Sherpa Auto Transport?
We recommend Sherpa for its transparent pricing, highly reviewed customer service and other benefits, like the Clean Car Guarantee and variety of discounts. Sherpa’s commitment to clear communication and straightforward pricing are notable features. We think it is a good choice for auto transport.
Sherpa Auto Transport Q&A
Is Sherpa a broker or a carrier?
Sherpa is an auto transport broker, which means they work with a preferred network of transport companies to ensure your vehicle or fleet is shipped safely and efficiently to its destination.
Does Sherpa focus on local or long-distance auto transport?
Sherpa customizes the type of transport to whatever their clients need. Whether you need your vehicle shipped across the country or down the street, they’ll take care of the details.
Does Sherpa transport classic or antique vehicles?
Definitely! Sherpa works with enclosed transport trucks that can safely move your luxury or rare vehicle.
What problem is Sherpa trying to solve?
Auto transport is a complex industry, and it can be challenging for consumers to find a reliable company. Sherpa is dedicated to providing its customers a hassle-free process through accurate pricing backed by its Price Lock Promise and clear communication every step of the way.
What sets Sherpa company apart from the competition?
Their Price Lock Promise is unheard of in this industry. Too often they hear from customers that they have been told by other companies their vehicle can be shipped at an unrealistically low price - only to discover their vehicle was never picked up or they were asked again and again to increase their price. At Sherpa, they do things differently. With their Price Lock Promise they’ll provide you with one quote and stick to it. The amount that quote you is the amount you’ll pay. It’s that simple.
What needs does Sherpa’s products or services fulfill, and how do they fulfill those needs better than their competition?
Whether it’s moving a family vehicle cross-country or making sure your classic car arrives at the show unscathed, Sherpa will get the job done in a timely and affordable manner with communication as its top priority. Sherpa always wants the company's customers to feel informed every step of the way. Frequently updates throughout the process help you rest assured that your vehicle is in good hands. Sherpa is also committed to finding solutions to potential challenges its customers may face. Examples of this include its Price Lock Promise and Clean Car Guarantee, which enables customers to get their car washed after delivery with a reimbursement from Sherpa for up to $20.
How does Sherpa think the industry will change in the next 2-5 years?
Sherpa is excited to see how technology will evolve to play a more pivotal part in how customers, brokers and carriers work together to do business.
How does Sherpa measure success?
Sherpa measures success one satisfied customer at a time. To them, this means no matter how big their company gets or what the numbers look like, if their customers aren’t satisfied at the end of the day, they haven’t succeeded. Sherpa will go the extra mile to make sure they exceed your expectations.
Sherpa Auto Transport Reviews
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Our experience with Sherpa was top-notch. Great communication from both Sherpa as well as the driver assigned to transport our vehicle. We used a different company previously and it was stressful, was not door-to-door, and ended up costing more than originally quoted. Highly recommend Sherpa. Felt like we were dealing with true professionals.
Such an easy process from the first contact to the last. Excellent, friendly customer service, smooth and timely pickup, no hidden fees (the price was the price) and my car arrived safe and sound and on time. Would definitely use Sherpa again.
The sales representative and car delivery driver are professional and courteous. The sale representative spent time to explain the whole process and what was to expect. Delivery schedule was kept on time. Car was delivered without damage. The pick up driver did the delivery himself, so I felt assured with a continued care taken for the whole process. Great experience!
My friend moved to Florida, and he wanted his car, so I googled places to transport cars from Michigan to Florida. A bunch of companies came up, then I got a text from Sherpa. I called some other places, and some guy guaranteed they would do it for $600. I was gonna go with him and I kept waiting away, then he kept saying, “No. We can't do it. I got somebody, but you got to give us 900 more dollars.” I said, “No. You should have told me the deal right from the beginning instead of promising something else.” So, I went with Sherpa, ‘cause when I called, the guy I talked to in the beginning was really nice.
I live on a dead-end road in a little city, and the guy that came parked on the street. He had five other cars on his hauler and he stayed there all night. Before I went to bed at 10 o'clock, he had the cars off that truck four different times and put them back on. I left for work at 4:00 in the morning, but my nephew and his girlfriend live there. At about 9 o'clock, they said that the cops came and talked to him, but he had the cars back and off that thing about four more times. The guy said he balanced his load, which was fine. There was no damage to our car. However, that was odd because he had to keep taking those cars off and putting them back on.
The driver called and said he was six hours away, then he called when he was an hour away. I didn't get that phone call, but it didn't matter. We were there anyway. My friend and I joke about the peanut butter box from those Chewy commercials where two dogs are looking out the door and one dog was saying, “The peanut butter box is here.” I told the guy, “This is a surprise for my friend, and I know you're gonna call him. Would you let him know that you're on your way, that you have a delivery for him and it says peanut butter box.” He said, “Oh, you want me to say that?” I said, “Yeah.” Three days later, my friend got his car and he couldn't believe it. He didn't know I was gonna send it to him. The driver didn't tell my friend what it was, but he didn't say peanut butter box either. That was okay though. My friend was still surprised. I would use Sherpa again, definitely.
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My youngest was in college in Michigan and a family that had befriended him had fallen on hard times. Their daughter was his roommate and she needed a car for her summer work program because she had to drive to get this internship. I just bought a new car and I had my old one that was still in very good shape. I didn't need it and I don't really need the money for it. I said that I'd give it to her but I couldn't drive it up there. I was already going to fly it there to help him move.
I found Sherpa and they had a really nice arrangement where we paid an upfront cost for them to find a driver and she just had to pay the driver. It was a really good thing for me because I wanted her commitment to pay something for the vehicle. It was a reasonable amount. That worked out really well for me. Sherpa was very helpful and easy to communicate with. The driver was very polite, courteous, and prompt. He got here on time and called me. He dropped off the vehicle and it was fine. I was very happy with the service.
It was my first-time experience transporting a vehicle. I did it online and Sherpa came back promptly with a good price. I had contacted four other companies and some of them didn't even respond. The ones that did were very, "Well, we'll let you know," that kind of thing. Sherpa was very good at getting me a price, "This is what it's gonna cost." It was getting closer to the deadline and they'd given me a window and they were still within the window. It was just so much was going on so I was a little nervous.
I called Sherpa and at the time, you get an answering service thing because they get a lot of calls. I didn't have time to wait. They called me right back and said, "We still haven't found a driver for you, but we'll get you something right now." They didn't realize I was anxious. They had a lot of information on their website. They were very prompt and they allayed my fears and said, "We haven't found anyone yet, but if you need a name right now, we'll get you one." It worked out really well. In the payment way, the driver that they got wanted a little more cash so they reduced their fee that they would take from my card. But the problem was the young lady that was receiving the car only had so much cash and she's a student.
I said, "Well, look, can I just pay that difference to the driver upfront?" They said that was fine. When the driver came, I said, "I'll give you the cash and then you can just email that you got the money." He sent me a text that this was received so I had a record. That made me feel comfortable that he received that cash. When he arrived, he just took the additional cash from the young lady I was sending the car to. They were flexible and honest about the transaction.
I would encourage people to use Sherpa. To drive the car would have cost me just as much money with hotel stays and gas. The stress would have been so much more too. You have to drive it 1,800 miles for three days and it would have been terrible. Sherpa delivered the car right when they said they were going to deliver it.
We were moving from Chicago land area to LA so I needed to ship my car. I reached out to an open site, which gave me a million people. I started reading and they were just relentless. I was not moving for a while. I had no idea if it was gonna cost $1,000 to ship my car or $5,000. I was just trying to get estimates. My move was never an exact date to pick up the car. I was waiting on selling our house and a bunch of other things. I started to find someone again and Sherpa came up highly recommended. It had great reviews and a very competitive price. They didn't inundate me. It was like, "When I figure it out, I'll let you know."
Another issue was when we were moving and getting ourselves out here, we didn't have an address because we didn't find a house yet. Sherpa picked up the car and we didn't even 100% know where we were looking to move to yet. That was pretty interesting. I had to update them. We were dealing with two people and they were fine. They understood and were very easy to talk to.
Someone then called and said they were with Sherpa and were picking up the car. They were great. It took four days from start to finish. They even came in a day early than they said. The driver would text me every time like where he was gonna be, where he's at now, and when he was gonna get there. He texted me the day before saying he was going to be in the vicinity at around X amount of time. It was perfect.
The driver knew where we are going and dropping off my car was super easy. He was at the mall and it was great because he said he might be running late. I was having dinner with friends. I told the driver to let me know when he got there and I would run out and give him my keys. He kept me in the loop the entire time. We had snow so that was an issue. It was the same thing going in. We had to go a little further but it was not a big deal. He was right on like what time to pick up so that was fine.
My husband said the car was gonna come washed but it didn't. The car arrived really dirty but that didn't bother me. I just did that drive so I understood. I was driving from Chicago to here. I went through a windstorm or tornadoes through Oklahoma, snow and fall staff, and a sandstorm somewhere in Texas. It definitely was a lot of debris. On the whole, call direct and book Sherpa. It was a no-brainer. You put your stuff in and they come.
Aurieann, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Everybody was kind and courteous. They listened. So I had no issue whatsoever. Sherpa was perfect. The company that got the run was picking up the vehicle on a Monday. On Tuesday, I received an email from the dealership stating that my LoJack was now up and running and to sign on and get my password and how to download the app. After I had done all of this, I thought of checking to see where my Cadillac Escalade was but it hadn't moved. It was over 24 hours since they picked it up, and it will be delivered to me by Wednesday as told by the carrier that picked up the run.
I called the number of the company that has it and the gentleman said it was in transit. I asked him, "Are you sure about that?" He said, "Yeah, yeah. It's in transit." I said, "Okay. Well, I know that's not true." Then he said, "Oh, no, no, no, we've got it on the truck. It's already in transit." So I said, "Okay, I'm going to come clean, so I'm going to tell you to stop lying right now because I gave you the opportunity to tell me the truth. You didn't. My vehicle has LoJack and I know exactly where it is, what street it's on. And I can tell you because I can see it on my app."
Then he told me that they had an issue with another vehicle. I said, "Let me stop you there. First of all, I don't give a flying rat's ass about another vehicle. What I cared about was the communication you should have given to me and said, 'Hey, we ran into a problem. We're not going to deliver on Wednesday. Is it okay to deliver on Thursday?' and then proceed to tell me the issue you ran into."
I came to find out that a vehicle on the transport had a dead battery and mine was in front of it. So they had to take it back two and a half hours to where it belonged, tow it off the carrier, and then proceed to bring mine. I told the rep, "The least you could have done was been honest with me. Listen, I get it. This is your driving from Illinois all the way to Connecticut. And I see you have a 203 number, so, obviously, you're from Connecticut or have been from Connecticut at some point 'cause that's our area code." He said, "Yes, ma'am. I'm from Bridgeport." I said, "Well, great. Then expect my ** vehicle soon." The next day, it wasn't the actual driver that brought the vehicle. But it wasn't his fault. He's just a carrier. It didn't arrive until 8:00 Thursday night.
When the driver came, it was dark and raining. I couldn't inspect my vehicle. I was a little disappointed. But nobody has any control over the weather. The driver asked me, "Is everything okay?" He stood there in the rain with me and as I was taking pictures, he was taking photos too. He was doing his diligence as well as I did. But all I asked was that the company that picked the run communicate better. I poked and prodded and caught the rep in a big bold-faced lie. The least he could have done was been honest and just communicated. But overall, Sherpa did exactly what they said they were going to do. They got the vehicle here in one piece. Sherpa did everything, including email, communication, and the price lock.
I called Sherpa Auto Transport and I got somebody. It was a person who spoke English. That made me happy because I felt we were communicating. And we had a discussion. He told me how it all worked and how much it would cost. We talked about dates. And somehow they got back to me. They set it up. It was very smooth. They told me there would be a driver. Somebody said he would call. I got anxious about the whole thing. Because I'm in the middle of Manhattan. My car is in a garage. I can drive it where they need to. But how would I do it in the middle of Manhattan? The driver called me up and said, "I'll be there in the blah, blah, minutes". And I went over to the garage and got the car. And I thought, "What am I going to do? I'm going to have to park it somewhere. And then I'm gonna find a parking space.”
It ended up being nothing at all. So, I waited on 55th Street. Second Avenue goes from one end of Manhattan all the way down to the other end. It goes from north to south. And he said, "I'll meet you at 54th in a second. I'll have my transport there." I drove over there. And there he was with the transport. He got out. And we looked at the car. We had a chit-chat about it. And he said, "All right. See you later." He got in the car. Drove it on the transport. I turned around, took a picture of it and left. The driver was a sweetheart. He picked the car up on a Friday. And it was delivered on a Tuesday.
Whoever did it in Texas was a different person than I talked to, who was the ultimate driver. He called her a half an hour. He said he was 10 miles out. But she didn't answer the phone. So, the driver called me. And I called her. And he called her. She lives in Austin, Texas. She lives more out in the suburbs. And she said, he didn't want to bring it on her street because there were too many trees. She said, "I just jogged over to the, you know. It wasn't very far." She sent me a thing and said, "There's this little ding here." I said, "Oh, that's an old one." There was nothing. And he gave her the keys. She signed it, she gave him the check, and that was that. It was very smooth. They had their stuff together. The car got there in no time. Sherpa was great. Everybody was professional. I would recommend them.
This was a simple process. Quote was quick and accurate. Communication was clear. Pick up and drop off were on schedule. The car arrived with no damage. The company acted professionally at all times and we had no issues with their service and we would use them again.
The truck broke down so my car arrived late. Otherwise I was very satisfied. I especially appreciated the car being picked up at my home. I had to go and get my car from the driver. It wasn’t very far but it was difficult to figure out where he was.
I hired Sherpa Auto Transport to move my car from Seattle to Jacksonville Florida. The experience was great and the people I worked with for both pick-up and delivery were very friendly, efficient, and professional. I would recommend them if you need to move a vehicle.
Sherpa worked until they found a carrier to deliver a car from Roanoke, VA to Oakland, TN. It did not take long to find and the driver, Vakhtang **, was excellent. The car was delivered with no damage and got there the next evening after it left Roanoke. I was so very pleased. Thank you for the wonderful service.
I have been transporting my cars between Philadelphia and Naples Florida for years. And have never experience had as well performed as this one. I wouldn’t use or suggest any other company. I was traveling during the transport and was always well informed throughout the process.
Sherpa Auto Transport Company Information
- Company Name:
- Sherpa Auto Transport
- Company Type:
- Year Founded:
- 5605 Carnegie Boulevard Suite 250
- Postal Code:
- United States