SGT Auto Transport Reviews
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About SGT Auto Transport
SGT Auto Transport is a car shipping broker that works with thousands of carriers to ship cars across the U.S. and overseas. The company arranges moves for a variety of vehicle types and offers services including door-to-door, enclosed and express transport. You can get a free instant quote, and there’s no upfront charge. The company has a price-match guarantee and fully insures your vehicle from pickup to drop-off.
- $0 upfront payment
- Full insurance coverage
- 24/7 customer service
- Vehicle tracking on website
- Express, guaranteed pickup options
- Broker only
- No refund after carrier pickup
Featured Reviews
Insights from 815 recent reviews of SGT Auto Transport
We used sentence-by-sentence statistical analysis to decode more than 800 SGT Auto Transport reviews published on ConsumerAffairs in the past year. Read below about customers who were happy, satisfied or upset about the four topics mentioned most often in reviews of SGT Auto Transport.
SGT Auto Transport staff reviews
The 293 recent SGT Auto Transport reviewers who discussed staff focused on the drivers that executed their vehicle’s shipment and delivery. 95% of those customers were happy or satisfied, ranking SGT seventh among car shipping companies on our site.
Many reviewers told us their drivers were friendly, professional and communicative. Positive reviews noted how drivers handled vehicles carefully to prevent damage or went the extra mile to navigate a tricky delivery destination.
“As far as the driver who picked up the contract, he was very good. There's construction in the area that they were going. He had to just take the vehicle out, and then he drove it down about five blocks to a place where it's gonna be garaged. So, he did above and beyond the call,” said Gary from South Weymouth, Massachusetts.
SGT Auto Transport customer service reviews
SGT Auto Transport ranks seventh in customer service among auto transporters on our site: 91% of 206 recent reviewers were happy or satisfied with the support and responsiveness of the company’s customer service reps.
Of the SGT reviewers who were dissatisfied with customer service, a few felt that SGT fell short when dealing with carrier-related issues, like vehicle damage or theft.
Whichever auto transporter you choose, we suggest you review the company’s insurance and liability policies. Make sure you understand the coverage they provide in case of such issues.
SGT Auto Transport punctuality & speed reviews
Of 153 recent SGT Auto Transport reviewers who talked about punctuality and speed, 95% were satisfied or happy with the timeliness of their car shipping experience. That ranks SGT Auto Transport seventh among auto transporters on our site.
Reviewers generally reported their vehicles were picked up and delivered on time or early.
“In picking a firm to transport our cars between New Jersey and Utah on several occasions they have picked drivers that have delivered the cars on time without any issues with the cars,” said Carter from South Jordan, Utah.
SGT Auto Transport price reviews
163 recent reviews of SGT Auto Transport mentioned price, and reviewers largely felt that the company’s auto transport costs were fair. Some positive reviewers described the price as competitive with other car shipping companies, while others said SGT was a bit more expensive but the superior service justified the cost.
A few reviewers ended up unhappy with the price, often because the final cost was notably higher than the quoted cost. Before committing to any auto transport company, make sure you understand whether you’re agreeing to a locked-in cost or a quoted estimate.
Ultimately, more than 96% of recent reviewers who mentioned price were happy or satisfied, ranking SGT Auto Transport sixth among auto transport companies on our site.
SGT Auto Transport Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 22, 2025
SGT had the best rate when I needed a vehicle transported. That was the reason why I went with them. Everything was great. The person I talked to was friendly and straight to the point. The quote they gave me was 100% accurate. The transport took one day, and I had no issues. SGT did what they said they’ll do. They're a great and reliable company.
Thank you for your kind words and recommendation! We're thrilled to hear that your transport experience was smooth, and that our pricing and service met your expectations. Reliability and accuracy are top priorities for us, and we appreciate your trust. We look forward to assisting you again in the future!
Reviewed March 11, 2025
SGT was quick. I looked at two other companies, SGT’s quote was very competitive, and setting up the transport was smooth. Pick-up and delivery was seamless and the driver had very good communication. I was impressed how fast it was. They picked up exactly on the date they said they were going to, and they delivered it here within six hours of pick up.
Thank you for your wonderful feedback! We're thrilled to hear that your transport experience was smooth, timely, and hassle-free. Providing excellent communication and reliable service is our top priority, and we're glad we could meet your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future!
Reviewed March 4, 2025
I bought a silver 1972 Porsche 914 out of state, and I went with SGT for the transport service. The quote given to me was fair, and they were able to stay within the timeline they provided. They struggled to get the car on the transport vehicle because the condition of the car was good. Being an older car, the driver struggled to get it on. So, the seller had to help him get it on. The delivery was uneventful and the driver showed up right at my house. Within 20 minutes, the car was off the transport and in my driveway. I’d tell friends to consider them.
Thank you for sharing your experience! We're glad we could assist with transporting your vehicle and that everything went smoothly. We appreciate your recommendation and look forward to serving you again in the future!
Reviewed March 4, 2025
I used SGT for transporting my SUV when I moved, and the service I received was excellent. I found them online and decided to go with them because they were one of the larger ones when I googled them, and the reviews that I saw were positive. The quote I received was pretty average, on par with what everybody else was offering.
The pick-up and delivery were seamless. I was out of town, so I was able to have a friend meet the driver for pick-up, and they drove the SUV up to the house for drop-off. Everything was very simple and easy. For the communication, they just contacted us a day before pick-up and delivery. I would absolutely tell friends to use SGT. They were excellent, especially compared to the moving company I used, which was atrocious.
Thank you for your recommendation! We’re thrilled to hear that you had a positive experience with our service. We look forward to serving you again in the future.
Reviewed March 4, 2025
The quote given tome was good. It went up a little bit as time went on, but that was all right. It was raining when the driver got here for the delivery, so, unfortunately, that wasn’t pleasant. But, it is what it is. Still, it was a great experience. And when I have the need again, I’ll use them again. I would highly recommend them to anybody.
Thank you for your feedback! We're glad you had a great experience and appreciate your continued trust in us. We look forward to serving you again in the future!
Reviewed May 9, 2026
I recently (May 2026) booked SGT Auto transport to ship my car from Florida to Chicago. For an additional $300 they GUARANTEED my date. When the date came up they apologized and said they did not have a driver. I will never ever use SGT Auto transport.
Dear David,
We sincerely apologize for the frustration and disappointment caused by your recent experience. We understand how concerning it must have been when your scheduled pickup did not proceed as expected. Please know that we genuinely appreciate your feedback, and your case has been forwarded to our Quality Assurance Team for a detailed internal review to better understand what led to this situation and identify opportunities for improvement moving forward.
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Reviewed May 3, 2026
I had a contract for a pick-up on one of two days. I was to pay extra for the short window. The first day passed and they did not contact me. The second day, I called repeatedly during the day to find out when the car would be picked up. As the day passed, I kept asking to get a time for the pick-up, and then they said that I would have to pay an addional $510 to be picked up that day. Having no choice, I agreed. The car was picked up after midnight--actually a day late. And $510 more than originally contracted.
Dear Jerry, thank you for your feedback. We understand your concerns. Pricing in auto transport can fluctuate based on real-time market conditions, including carrier availability and route demand. The updated rate reflected current market requirements to secure a driver within your timeframe. We appreciate your understanding and will review your case further.
Reviewed April 29, 2026
I booked a vehicle for transport with a guaranteed pick up of 5/28/26. No one showed up. Called them and said will pick up tomorrow. Didn’t happen again and they couldn’t give me a date. Told me to hide key on car and they would try to get it in the next several days. Paid extra for guaranteed pickup. Terrible service. Call center people of no help. Called another broker and got car transported. They don’t even deserve a one star. Too bad. They were so highly recommended.
Dear Brian, thank you for providing your order ID. We have forwarded your case to our Quality Assurance Team for a detailed audit and evaluation of your experience. We appreciate your cooperation and will continue reviewing the matter internally.
Reviewed March 8, 2026
Avoid this company at all costs. They use high-pressure tactics to hike your price by hundreds of dollars at the very last minute, long after the original quote was agreed upon. When I stood my ground and demanded they honor the signed price, they became hostile, hung up on me, and then had the audacity to charge my card a $200 cancellation fee without my consent.
This felt like a complete trap. They even sent predatory 'upgrade' texts for services that should be standard, essentially holding my move hostage for more money. It is a stressful, manipulative experience that left me without a career and out of pocket $200. Save yourself the headache and the money—find a company that actually respects its customers and its own quotes.
If you were also scammed by SGT please know the following:
"Auto shipping bait-and-switch scams involve offering artificially low quotes to secure bookings, only to demand hundreds more for "unexpected" costs once your vehicle is scheduled. These predatory, common tactics pressure you into higher prices after you are invested. Report Fraud: If scammed, file complaints with the Federal Motor Carrier Safety Administration (FMCSA), the BBB, and your state's Attorney General."
Dear Rob,
We’re sorry to hear that your experience did not meet your expectations. Please know that our team operates transparently in full accordance with the Customer Shipping Agreement, and SGT Auto Transport does not engage in bait-and-switch tactics. Any updated offers are made in accordance with the terms of the signed shipping agreement and are discussed with customers before any price changes.
Reviewed Jan. 9, 2026
If I were able to rate this zero stars I would. Our experience with this company was horrific. The communication was terrible. They tried to contract with 3 different carriers for us, and we finally said forget it. One truck broke down...ok that happens. The next carrier showed up with 0 paperwork and did not speak English at all. I mean not at all. So he could not communicate with anyone. He had no information whatsoever on where he was delivering the car or any paperwork at all.
When I spoke with customer service they kept saying they needed something from the dealership that the dealership, who has been in business 40+ years, has never released to any car carrier. The third one was almost as bad and unprofessional as the second. The dealer advised us not to release the car to any of these companies, who were making highly irregular requests for information. So SGT, in our opinion, was not using vetted reputable carriers for our order. Nightmare experience and total waste of 5 days. My husband is flying out there to pick up the car himself.
Thank you for sharing your feedback. At this time, we’re unable to locate your order based on the name and information provided in your review. To ensure we are addressing the correct shipment and can properly investigate your concerns, we kindly ask that you either update your review with the order ID or contact us directly. We take all feedback seriously and would appreciate the opportunity to review this matter further.
Reviewed Jan. 9, 2026
***DO NOT DO BUSINESS WITH THIS COMPANY***. I am a 20 year retired Veteran and contacted this company looking to transport a vehicle to a family member in need. I put in my credit card information for a quote and as a placeholder (no charge) while they look for a driver to perform the service. All of the companies I've contacted did not officially charge my card while they were looking for drivers. It was only when they found a driver to do the job that they made the charge. SGT sent me an email informing me that they charged my Credit Card $72.00 a day after I had already found a driver from another company. When I called SGT and told them that I was charged $72.00 and asked them to make a correction (and that I had already found a driver from another company), the person on the phone seemed to concur.
Almost as soon as I hung up the phone, I received another email informing that I was being charged an additional $77.00. When I called the person back again, the person refused to reverse either charge, stating that the company was entitled to the charge per the contract (??). As a result, I had to cancel my credit card (which leaves me without one until the bank can provide a new one), and I am out of $149.00 + the cost of interest until the bill is paid. I received a phone call from a woman this morning after putting in a complaint with the Better Business Bureau (the business seems to be located in Bohemia NY as per Google). The women proceeded to re-state the company's position, insisting that SGT was entitled to "both charges" (for services not rendered!) and "tried to offer some kind of compromise credit for (I believe) services in the future (the most unbelievable part of all).
* 2011 Mazda CX-9Transaction ID: **
Date of transaction: 01/08/2026
Amount: $72.00
***************************************
Total: $77.00 (USD)Payment Information
Date/Time: 8-Jan-2026 12:46:19 EST
Transaction ID: **
Payment Method: Visa **
Transaction Type: PurchaseAuth Code: **
Merchant Contact Information
SGT AUTO TRANSPORT CORP
Bohemia, NY 11716
US
Dear Darrell, the $149 charge was a single, contractually authorized cancellation fee, applied because the order was canceled before the pickup window and double-booked. No hidden charges or fraud occurred. No discounts were offered; we attempted to clarify and resolve professionally. SGT operates transparently per signed agreements. We remain available to discuss any questions if you wish to engage.
Reviewed Dec. 5, 2025
Negotiated for a one-way pick up in Kentucky. Delivery in South Carolina. Agreed to a firm price and they said there would be no changes. They called today and double the price. When I refused and hung up, they called back and dropped a price 1/3 which was still $200 more than we had agreed And we refused so they canceled the contract. This after waiting 5 days and no call from them…. Forget the positive reviews please.
Dear Philip, we’re sorry to hear about your experience. Your comments have been forwarded to our Quality Assurance Team for further review. We appreciate your feedback and will use it to improve our processes moving forward.
Reviewed Nov. 21, 2025
Roughly 3 weeks before I wanted to ship my car from Washington to California, I entered into a contract with SGT. I agreed to the higher cost package that had a two-day pickup window, a Thursday and Friday, as I informed the SGT representative I was flying down to California early Saturday morning to be there when the car arrived.
After not hearing anything other than trying to upsell, adding an additional 100 pounds of personal belongings to shipped with the car, I reached out to SGT on the Tuesday before the Thursday potential pickup date, for a status update. I was informed that the 2-day pickup window was still two days away and they would have a carrier for either Thursday or Friday. I then got a call asking if I would take a Saturday pickup. I reminded the rep that I was flying out early Saturday morning, which is why I selected the two-day Thursday/Friday pickup.
I heard nothing on Thursday. On Friday, I asked for a status update and was reminded they were still within the 2-day pickup window. I then got a call again offering a Saturday pickup, and again informed them I was flying out Saturday morning and would not be available. Their solution was to leave the car, a Porsche 911, at some location with the keys so the carrier could put in the trailer. I declined that option and asked why SGT couldn’t just honor the agreement. When I called at 5 pm Friday, I was again informed they were still within the 2-day window, but they could not provide a pickup time and did not have a carrier, but “I will put you at the top of the stack”. At 6 pm, there was still no carrier, and no indication there would be a carrier. I will never consider SGT for a transport job again.
Dear Gregory, thank you for sharing your experience. Since the review is posted under a first name only, our team is unable to identify your order to properly review the case and provide clarification. To help us investigate and address any concerns, please update your review with your order ID or email us at feedback@sgtautotransport.com with your details. We’re here to assist.
Reviewed Nov. 8, 2025
I booked with SGT Auto 2 weeks in advance from when I needed my car gone. They booked me and quoted me 720$. I made sure to ask multiple times if that would be the final price nothing added on. They reassured me over and over again. I waited a week for a driver to become available before I was told it was going to be 1100$. They refused to bring the price down to what the booked me for. We are a military family who doesn’t have much flexibility on moving and now are left stranded. They are all brokers who are trying to get more money out of you. Do yourself a favor and book with a U.S company who has their own drivers. We are now left with a couple days to figure out how to get my car across country.
Dear Leia,
We’re sorry your experience didn’t meet expectations. As outlined in our Terms, we operate as a broker, and prices may vary based on market changes before a carrier is confirmed. The updated offer was shared in transparency to let you decide how to proceed. We regret the inconvenience and have sent your feedback to our Quality Assurance Team for review. We value your input and appreciate you bringing this to our attention.
Updated review: Oct. 30, 2025
Was compensated for my troubles.
Original Review: Oct. 29, 2025
I have waited a long time to review because I'm still processing the service from SGT auto. In February 2024, my family moved across the country, and had our car shipped by SGT. The shipping times kept being changed, and we were very inconvenienced by the constant shifting of our timeline. our car got in an accident on the carrier while it was in transit, and we were not notified. There was damage on our car and it was filthy on the inside, as if someone had been walking around with dirty hands and boots. All that we received in regards to compensation for our car being in an accident and being 10 days late was a $100 coupon to a few restaurants in town. We were overall very dissatisfied with the service, timeline, and care of this establishment.
Dear Brenna, thank you for your feedback. We understand your frustration and take all concerns seriously. SGT Auto Transport is a licensed broker working with vetted, insured carriers. Delivery times can shift due to factors beyond our control. Any damages are handled per carrier insurance and contract terms. We regret the inconvenience and remain committed to transparent communication and reliable service.
SGT Auto Transport FAQ
What is SGT Auto Transport?
SGT Auto Transport calls itself an “auto transport management company.” It’s a broker that works with thousands of carriers to ship all types of vehicles across the U.S. and internationally to port. The company started as a small family business in South Florida in 2014 and has since moved its headquarters to Bohemia, New York.
SGT Auto Transport has facilitated the relocation of more than 100,000 vehicles for over 76,000 customers, according to its website. As of publishing, SGT Auto Transport is registered with the Federal Motor Carrier Safety Administration.
How does SGT Auto Transport work?
SGT Auto Transport is a broker. This means that the company doesn’t transport vehicles with its own trucks or staff. Instead, it works with thousands of registered and insured vehicle carriers to find one that's available on the date you select for the route and service you need.
- Get a quote. The process with SGT Auto Transport starts when you request a free quote online, by phone or via live chat. You provide information about the pickup and drop-off locations, the type of vehicle, whether the vehicle runs, when you want it transported and the type of service you’d like (e.g., open, enclosed, express). SGT Auto Transport then gives you an all-inclusive quote. If you're satisfied with the quote, you can choose to book.
- Book and pay. Once you book shipping, SGT Auto Transport confirms the carrier and contacts you with more details about the pickup date, the carrier’s contact information and how to prepare your vehicle for shipping. You have two options for paying when you book: making a partial payment upfront and paying the balance in cash to the driver at delivery, or paying in full upfront.
- Prepare for shipment. Your carrier will contact you on pickup day to let you know when it expects to arrive. Once the carrier arrives, you’ll sign the bill of lading, and the carrier will load your vehicle. You’ll be able to follow the transport progress by contacting SGT Auto Transport or the driver directly.
- Coordinate delivery. Shipping usually takes from one to nine days, depending on factors like the transport distance, traffic and weather. The carrier will contact you to tell you when to expect delivery. Once the car is dropped off, you’ll inspect it and sign the bill of lading again.
How much does SGT Auto Transport cost?
Your SGT Auto Transport cost depends on a number of factors, including:
- The make and model of your vehicle
- Whether the vehicle runs
- The shipping distance
- Locations of pickup and drop-off
- Whether you choose open or enclosed transport
- The pickup and drop-off time frame
- The time of year
The company provides some general sample prices based on the shipping distance. For open transport, the sample prices range from $200 (250 miles) to $1,122 (3,200 miles). For enclosed transport, prices range from $375 (300 miles) to $1,536 (3,200 miles). SGT Auto Transport says international shipping costs range from $650 to $2,000 or more. It also quotes motorcycle shipping prices from $995 (700 miles) to $1,239 (3,000 miles).
SGT Auto Transport offers a free instant quote online that’s good for seven days. You can also call to speak with an advisor or use the live chat function on its website. SGT Auto Transport has a price-match promise in case you find a better price from a competitor. The company offers discounts for students, military, seniors, multiple vehicles and snowbirds.
What are SGT Auto Transport shipping options?
You can book just about any type of vehicle shipping service with SGT Auto Transport, including the following:
- Door-to-door transport: SGT Auto Transport always ships door to door, which means the carrier picks up and drops off the vehicle as close to your preferred locations as possible. The only exceptions are for Hawaii and international shipping.
- Open car transport: This is the most common method of transport. The carrier transports your vehicle, along with others, on an open trailer.
- Enclosed auto transport: Your vehicle is transported in an enclosed trailer and protected from weather and debris. Enclosed transport is 30% to 40% more expensive than open transport.
- Cross-country shipping: Ship your vehicle from and to anywhere in the country on an open or enclosed trailer.
- Hawaii car transport: Have your vehicle shipped to or from your port of choice in Hawaii.
- International car shipping: Choose open or enclosed transport from door to port.
- Express auto transport: Your vehicle is picked up in one to two business days. This service is best for when you need last-minute transport.
- Guaranteed pickup service: This service ensures you get your vehicle picked up within a 24-hour window on the date you prefer. Guaranteed pickup is mainly for open transport and is possible Monday through Friday.
- Motorcycle shipping: SGT Auto Transport can arrange transport of motorcycles and sidecars.
Where is SGT Auto Transport available?
SGT Auto Transport ships vehicles anywhere in the contiguous United States, plus to and from Hawaii. SGT also supports some international car shipping.
Is SGT Auto Transport a broker or carrier?
SGT Auto Transport is an auto transport broker, which means it works with a preferred network of carriers to ship your vehicle or fleet to its destination.
SGT Auto Transport is registered with the Federal Motor Carrier Safety Administration and has an MC Docket number and USDOT number. Vehicles are fully insured with the carrier’s cargo insurance during transport; SGT Auto Transport prescreens carriers to make sure they have insurance and provides a carrier’s certificates of insurance upon request. Beyond standard carrier insurance, SGT Auto Transport offers up to $250,000 of additional coverage for peace of mind, ensuring full protection when carrier policies fall short of covering a valid claim.
Is SGT Auto Transport legit?
SGT Auto Transport is a legitimate auto transport company. It’s a broker, not a carrier, so it arranges shipping through a network of carriers. The company offers appealing features, like instant quotes, access to virtually any car shipping service, a price-match guarantee and 24/7 customer support. We recommend getting a free quote from SGT Auto Transport and comparing it with other companies to decide if it’s the right choice for you.
How do I track my car shipment with SGT Auto Transport?
To track your vehicle with SGT Auto Transport, click “Track Shipment” at the top of the company website, and enter your email address and order ID number for real-time updates.
SGT Auto Transport Company Information
- Company Name:
- SGT Auto Transport
- Address:
- 80 Orville Dr, Ste 100
- City:
- Bohemia
- State/Province:
- NY
- Postal Code:
- 11716
- Country:
- United States
- Website:
- sgtautotransport.com
