SGT Auto Transport Reviews
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About SGT Auto Transport
SGT Auto Transport is a car shipping broker that works with thousands of carriers to ship cars across the U.S. and overseas. The company arranges moves for a variety of vehicle types and offers services including door-to-door, enclosed and express transport. You can get a free instant quote, and there’s no upfront charge. The company has a price-match guarantee and fully insures your vehicle from pickup to drop-off.
- $0 upfront payment
- Full insurance coverage
- 24/7 customer service
- Express, guaranteed pickup options
- Broker only
- No refund after carrier pickup
Featured Reviews
Insights from 815 recent reviews of SGT Auto Transport
We used sentence-by-sentence statistical analysis to decode more than 800 SGT Auto Transport reviews published on ConsumerAffairs in the past year. Read below about customers who were happy, satisfied or upset about the four topics mentioned most often in reviews of SGT Auto Transport.
SGT Auto Transport staff reviews
The 293 recent SGT Auto Transport reviewers who discussed staff focused on the drivers that executed their vehicle’s shipment and delivery. 95% of those customers were happy or satisfied, ranking SGT seventh among car shipping companies on our site.
Many reviewers told us their drivers were friendly, professional and communicative. Positive reviews noted how drivers handled vehicles carefully to prevent damage or went the extra mile to navigate a tricky delivery destination.
“As far as the driver who picked up the contract, he was very good. There's construction in the area that they were going. He had to just take the vehicle out, and then he drove it down about five blocks to a place where it's gonna be garaged. So, he did above and beyond the call,” said Gary from South Weymouth, Massachusetts.
SGT Auto Transport customer service reviews
SGT Auto Transport ranks seventh in customer service among auto transporters on our site: 91% of 206 recent reviewers were happy or satisfied with the support and responsiveness of the company’s customer service reps.
Of the SGT reviewers who were dissatisfied with customer service, a few felt that SGT fell short when dealing with carrier-related issues, like vehicle damage or theft.
Whichever auto transporter you choose, we suggest you review the company’s insurance and liability policies. Make sure you understand the coverage they provide in case of such issues.
SGT Auto Transport punctuality & speed reviews
Of 153 recent SGT Auto Transport reviewers who talked about punctuality and speed, 95% were satisfied or happy with the timeliness of their car shipping experience. That ranks SGT Auto Transport seventh among auto transporters on our site.
Reviewers generally reported their vehicles were picked up and delivered on time or early.
“In picking a firm to transport our cars between New Jersey and Utah on several occasions they have picked drivers that have delivered the cars on time without any issues with the cars,” said Carter from South Jordan, Utah.
SGT Auto Transport price reviews
163 recent reviews of SGT Auto Transport mentioned price, and reviewers largely felt that AmeriFreight’s auto transport costs were fair. Some positive reviewers described the price as competitive with other car shipping companies, while others said SGT was a bit more expensive but the superior service justified the cost.
A few reviewers ended up unhappy with the price, often because the final cost was notably higher than the quoted cost. Before committing to any auto transport company, make sure you understand whether you’re agreeing to a locked-in cost or a quoted estimate.
Ultimately, more than 96% of recent reviewers who mentioned price were happy or satisfied, ranking SGT Auto Transport sixth among auto transport companies on our site.
SGT Auto Transport Reviews
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- 4,681,260 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,681,260 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 22, 2025
I needed to transport a vehicle and chose SGT Auto Transport primarily because they offered the best rate among the few companies I researched. My interaction with the transport organizer was straight to the point and friendly, which I appreciated. The transport was scheduled for just one day, and I'm pleased to say that the vehicle's condition upon delivery was excellent with no issues whatsoever. The quote provided by SGT was 100% accurate, matching the final pricing exactly. Overall, I found SGT to be a great company—reliable and true to their word. They offer accurate rates and the entire process was smooth. I would recommend their services to anyone needing vehicle transport.
Thank you for your kind words and recommendation! We're thrilled to hear that your transport experience was smooth, and that our pricing and service met your expectations. Reliability and accuracy are top priorities for us, and we appreciate your trust. We look forward to assisting you again in the future!
Reviewed March 11, 2025
I did an internet search and SGT Auto Transport’s quote was very competitive compared to two other companies I looked into. The entire process, from scheduling to the actual transport, was extremely smooth and seamless.
The pickup and delivery covered a distance of 300 miles, and I was especially impressed by how fast it all happened. They picked up the vehicle on the exact date they promised and delivered it within just six hours after pickup. The communication with the driver was also excellent, which added to the overall positive experience. I would definitely rate SGT Auto Transport a 5 out of 5 and recommend them to others.
Thank you for your wonderful feedback! We're thrilled to hear that your transport experience was smooth, timely, and hassle-free. Providing excellent communication and reliable service is our top priority, and we're glad we could meet your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future!
Reviewed March 4, 2025
I bought a 1973 Porsche 914 out of state and used SGT Auto to transport it. I found them online while searching for transport services, and they contacted me by both phone and online.
I thought their quoted price was fair, and they managed to stick to the promised timeline for delivery. The pickup had a slight hiccup due to the age and condition of the car, which required some help getting it onto the transport vehicle. This was more about the car’s condition than SGT Auto's fault.
The delivery went smoothly and was hassle-free; they delivered the car directly to my house, and the whole process of unloading took just about 20 minutes.
Based on my experience, I would recommend SGT Auto to friends and family. I give them a top rating for their customer service, service quality, pricing, and online platform ease of use.
Thank you for sharing your experience! We're glad we could assist with transporting your vehicle and that everything went smoothly. We appreciate your recommendation and look forward to serving you again in the future!
Reviewed March 4, 2025
The quote provided by SGT was average, and comparable to other companies, and it didn’t change.
The pickup and delivery processes were seamless too. I wasn't in town during pickup, but a friend met the driver with no issues. The vehicle was delivered directly to my home without any problems. Communication was straightforward; they contacted me a day before delivery. I’d definitely recommend SGT Auto Transport.
Thank you for your recommendation! We’re thrilled to hear that you had a positive experience with our service. We look forward to serving you again in the future.
Reviewed March 4, 2025
I had a great experience with SGT Auto Transport. The customer service was exceptional, keeping me up to date throughout the entire process and even delivering ahead of schedule. This wasn't my first time using SGT, and their consistency in service quality has been impressive.
The quote they provided was initially good, although it did increase a bit over time. Despite the rain upon delivery, which wasn't ideal, the overall service was satisfactory. I was impressed enough that I wouldn’t hesitate to use SGT again.
I primarily used their online tool, which was very user-friendly, following which I received a callback immediately. I would highly recommend SGT Auto Transport to anyone needing vehicle transport services.
Thank you for your feedback! We're glad you had a great experience and appreciate your continued trust in us. We look forward to serving you again in the future!
Reviewed Dec. 7, 2024
I looked at four transport companies but when you put your information on those websites, they send it to a whole bunch of people. So, I ended up getting quotes from dozens of companies. But I only trusted the ones that I actively searched. I liked the reviews for SGT and ended up going with them. I received an online quote over email and eventually got on the phone with one of the customer service representatives or sales reps. During the conversation over the phone, everything went well for the most part.
Everything was great until we got to the payment options because they quickly glanced over the fact that if I made a cash payment, I would get a discount. They gave me a price for a cash payment instead of a credit card and when I mentioned that I wanted to do a credit card payment, they said it was gonna be more expensive. So, that was a little bit of a surprise at the end, because this might be the standard in this industry, but it's not for me. I don't do cash payments other than probably the lawn mowing guy or these types of workers. And with the $2,000 service that they were charging me, I wasn't expecting to do any cash payment. So, that sounded a little bit fishy. I was about to cancel the whole contract but we were able to navigate through it. I decided to pay a little bit more and ultimately, I ended up paying cash. But it was the back and forth around that topic that wasn't made clear from the get-go.
For a trustworthy, reputable company, it’s odd that SGT would still manage their business with these practices. I understand why they do it. Ultimately, they have to pay the driver but we're in the 21st century and cash payment is not acceptable for this type of transaction anymore. You're moving across states and you're stressed with the whole move process. You're shipping your cars so you're not traveling in your comfort zone and you still have to stress about landing in the airport, picking up cash or traveling with that much cash and then paying the driver whenever they deliver the car. So, that's the only piece that I was disappointed with in the big scheme of things. It didn't seem like a good practice. The driver was super helpful, accommodating and did a good job. So, that part was one of the best parts of the whole process. And the car’s condition was perfect. It was just as I expected.
Thank you for sharing your detailed feedback. We're glad to hear that you trusted our reviews and ultimately chose us for your auto transport needs. We’re also pleased that your car was delivered in perfect condition, and you had a great experience with the driver’s professionalism and service.
We sincerely apologize for any confusion regarding the payment process. This feedback is invaluable, and we’ll work to improve our communication to ensure such details are better explained during the initial stages of booking.
The option for cash payment is an industry standard to keep costs competitive, but we completely understand your concerns about the inconvenience it caused, especially during an already stressful time. Your thoughts on this are noted, and we’ll explore ways to make this part of the process more seamless.
Thank you again for choosing SGT Auto Transport, and we hope to have the opportunity to provide you with an even better experience in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
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Reviewed Sept. 24, 2024
We were moving my son out to college and he needed his car out there. We used SGT Auto to do that and setting up their service was seamless. The only thing that wasn't seamless was having to pay the driver in cash. They just charged my card for the initial payment of 200, so they had the card on file, and I thought they were going to charge the rest of the cost on that. I couldn't remember if somebody said cash on delivery, but it was a weird thing to pay the driver a bunch of cash. Thank goodness he had Venmo. We were out of town so we weren't going to be able to pull out that much money in one full swoop. I was barely even able to pull out 200 when I would be at the ATM at the hotel. So when he said that he needed cash, I freaked out. I also thought that we were not going to be able to get the car, but it all worked out.
Other than that, the driver was awesome during the pickup, which I had to reschedule a couple times. He called me that he was in the area a little bit earlier and because we had agreed on a certain time, I wasn't at the house yet. So he parked down the street where he was in a better spot where he could park this big truck and hung out. He waited until I called and was at my house. It was really nice that he was accommodating. On delivery, the car was in the same condition. It was perfect and there were no issues with transport. And the driver got the car off the truck immediately.
Thank you for sharing your experience with us. We're glad to hear the setup process was seamless! We apologize for any confusion regarding the payment method, and we understand how that could be inconvenient. We're happy everything worked out in the end, and we appreciate your valuable feedback.
Reviewed Aug. 15, 2024
I needed a transport service for a car I bought out of Springfield, Virginia. When I contacted SGT Auto, they were quick to get back to me. From that point, they showed good communication as far as how and when things were gonna happen. The rep gave a quote and let me know that he was gonna reach out to the people in his group and find me a driver. That took a couple of days and they ended up using a group with them out of Chicago. I contacted the dealership, that they were gonna be coming to pick the car up. When I talked to the dealership, they told me that they had already been contacted, that they were coming. The gentleman also called ahead to let us know when he would be coming for the delivery. He got delayed but he also called and let us know that he would be.
When he got here, my vehicle was one of three on the transport that he had. He had to get the other two then mine off and we signed the paperwork. Once he got it off, I inspected it and it met my expectations. You could tell that they did everything safely as far as securing it and the vehicles behind. I was very happy with how it looked and at that stage, we gave him the check. They cut the price a little bit based on what they originally gave me.
There were some slight issues because he was foreign and had not been very long with the new company but we were able to communicate enough. I bought a Tesla which he had never done but he was fine getting it off. He figured it out. Everything worked out perfectly. It was pretty much seamless as far as working with the gentleman that I called and each call that I had with him in the process. Everything was pretty much how I would hope it would go. I wouldn't hesitate to use SGT Auto again and would recommend them.
Thank you for sharing your positive experience! We're glad to hear that everything went smoothly with your vehicle transport and that our team met your expectations. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Reviewed Aug. 14, 2024
I purchased a car out of state and I needed to have it transported from Ohio to Colorado. We got things going fast with SGT Auto and that was what I was looking for. They were a day late for the pickup, from the time they gave me, and I was a little worried about that time of the year because there was hail all over that part of Kansas and even in Colorado. And because it was a day late, I wasn't in town for the pickup. So I had to ask my brother to receive it. I wasn't sure if things were going to go smooth during the checking the car but in the end, it turned out to be okay.
The quote they gave me was for the open transport and a few days later, I looked on the news and when I expected the car to get here, I saw all this hail. It was the worst time of the year to ship cars. When they got close to the destination, I got a message about the timeframe when they were going to arrive. So that was pretty good. They brought the car to the house and they got it here in a reasonable time. The quote they gave me was what I ended up paying. Initially, I put my information out there for the prior week and I got better quotes. But a lot of them expired. I could pay a lot less if I knew when exactly the car was ready for pickup but the dealership took a little longer to get it because it had issues.
Thank you for sharing your experience. We’re glad to hear that everything turned out okay despite the initial concerns. We apologize for the slight delay in pickup and understand how the timing and weather conditions were a worry. We’re pleased that the car arrived safely and within a reasonable time. Your feedback is valuable, and we appreciate your understanding throughout the process. If you need anything in the future, we’re here to help!
Reviewed July 6, 2024
SGT Auto Transport dropped the ball. I had a deadline to get out of my apartment. I waited to hear back. The last thing that I needed was my vehicle, and I had to follow up and follow up. Finally, when SGT connected me with this guy, all the other little issues didn't matter anymore because they were able to deliver on getting somebody there within 24 hours. I called them. “I've been waiting. Do I need to go to another company?” They found this gentleman. He was already en route with some other vehicles. And he did a double turn around to accommodate me. I was ready to go and my trip would take me two days because I was breaking it up. But he assured me, “I'm gonna drive straight through the night to get your vehicle there.” And he did that. It was a great move.
The driver was very communicative. He kept me in the loop in terms of where he was, because I was on a tight deadline trying to get to Ohio, and all of my other contents had already left. So, I waited on him. And he got there. He exceeded the time that he gave me. He was there an hour early, he got my vehicle here to Ohio before I arrived, and I was able to reach out to the people here and they were able to greet him, retrieve my keys. He put the vehicle in the assigned parking spot here. I gave him a $100 tip because he deserved it. He was a lifesaver.
We appreciate your feedback! We're glad we could connect you with a reliable driver who went above and beyond to meet your deadline. It's great to hear that the delivery exceeded your expectations. Thank you for choosing SGT Auto Transport and for your kind words about our service and driver.
Reviewed May 5, 2025
Put in for transport on a Sunday. Cancelled on the following Monday. Less than 24 hours later. Charged me $149 even though they did nothing. No driver assigned. Nothing. Will fight it with the CC company. DO NOT DEAL WITH THIS COMPANY.
Dear Glenn,
We value honest feedback and offer the same. Our company invests significant time and resources to serve our customers, including access to vetted carriers and licensed motor transport. Once a contract is signed, we act immediately to arrange service. Our cancellation policy is clearly outlined and enforced to protect these efforts. Unfortunately, the agreement was breached, services were used, then canceled, making the cancellation fee applicable as per the signed terms.
Reviewed April 10, 2025
I was going to buy a vehicle and reached out to SGT Auto Transport. I told them I will know in 2 or 3 days what day I would need the transport. They asked for my credit card after getting a quote. I was informed THE CREDIT CARD WOULD NOT BE CHARGED until they contacted the dealership to confirm the delivery. I cancelled the very next day. (before they reached out to dealership) As I told them I would know in 2 or 3 days, which day I would need their services. I was charged a substantial amount of the original price, even though I cancelled the next day, prior to the date they were supposed to contact the dealership. This was going to be a personal vehicle. I am a dealer and have shipped vehicles to and from NY, NJ, Virginia and South Carolina. I never experienced this from any other carrier or any transport company that I used from the auctions.
Dear Theodore,
We're truly sorry to hear about your experience. This is not the level of service we strive to provide.
Unfortunately, we can't locate your order based on your review name. In order to properly investigate the situation, we kindly ask that you either update your review with your order ID or email us directly at feedback@sgtautotransport.com with your shipment details.
We appreciate your feedback and the opportunity to make things right.
Reviewed April 7, 2025
DO NOT USE SGT. They have not moral, ethics, integrity or regard for the impact they have on people's lives. They made a mistake on my bid, came back and charged me $1200 more, then I had a contract with them for over a month and then had to call them 5 days in a row for them tell me on the last date possible for pick up they couldn't do it. The vehicles needed to be in CO from CA in 48 hrs and they waited to the last possible minute to tell them they couldn't do it. I found a company out of TX to do it so I gladly paid them more money. DO NOT USE SGT. They are truly a horrendous company.
Dear Kathy, we're sorry your experience was less than satisfactory. As noted in the signed contract, all pickup/delivery dates are estimated, not guaranteed. Our team was aware of the urgency and worked diligently to offer timely alternatives. We regret you remained dissatisfied and have forwarded your feedback to our Quality Assurance team for further review. We’re always striving to improve and appreciate the opportunity to address your concerns.
Reviewed April 5, 2025
SGT Auto's customer service was good, and the price was satisfactory for the service I received. My vehicle arrived in perfect condition, which was very reassuring. Overall, I am impressed with SGT Auto Transport and would highly recommend their services to others.
Thank you for your kind words! We're glad to hear you were satisfied with the service, pricing, and safe delivery of your vehicle. We appreciate your recommendation and look forward to assisting you again in the future!
Reviewed April 3, 2025
I cancelled within 20 minutes of booking, via email, per the Terms and am now told that they will be charging me $149. Terms say to cancel by email and I get a call to say they are charging me because they cannot retain my business. This is a shady company regardless of what the reviews say.
Dear Julianna,
We appreciate your feedback and value transparency in our process. As a company, we invest time, effort, and resources to ensure smooth vehicle transport. We operate with a vetted carrier network and adhere to strict industry standards. Our cancellation policy is clearly outlined in the contract, and unfortunately, canceling after utilizing our resources makes the fee applicable. We stand by our commitment to our customers and expect the same in return.
SGT Auto Transport FAQ
What is SGT Auto Transport?
SGT Auto Transport calls itself an “auto transport management company.” It’s a broker that works with thousands of carriers to ship all types of vehicles across the U.S. and internationally to port. The company started as a small family business in South Florida in 2014 and has since moved its headquarters to Bohemia, New York.
SGT Auto Transport has facilitated the relocation of more than 24,000 vehicles for over 20,000 customers, according to its website. As of publishing, SGT Auto Transport is registered with the Federal Motor Carrier Safety Administration.
How does SGT Auto Transport work?
SGT Auto Transport is a broker. This means that the company doesn’t transport vehicles with its own trucks or staff. Instead, it works with thousands of registered and insured vehicle carriers to find one that's available on the date you select for the route and service you need.
- Get a quote. The process with SGT Auto Transport starts when you request a free quote online, by phone or via live chat. You provide information about the pickup and drop-off locations, the type of vehicle, whether the vehicle runs, when you want it transported and the type of service you’d like (e.g., open, enclosed, express). SGT Auto Transport then gives you an all-inclusive quote. If you're satisfied with the quote, you can choose to book.
- Book and pay. Once you book shipping, SGT Auto Transport confirms the carrier and contacts you with more details about the pickup date, the carrier’s contact information and how to prepare your vehicle for shipping. You have two options for paying when you book: making a partial payment upfront and paying the balance in cash to the driver at delivery, or paying in full upfront.
- Prepare for shipment. Your carrier will contact you on pickup day to let you know when it expects to arrive. Once the carrier arrives, you’ll sign the bill of lading, and the carrier will load your vehicle. You’ll be able to follow the transport progress by contacting SGT Auto Transport or the driver directly.
- Coordinate delivery. Shipping usually takes from one to nine days, depending on factors like the transport distance, traffic and weather. The carrier will contact you to tell you when to expect delivery. Once the car is dropped off, you’ll inspect it and sign the bill of lading again.
How much does SGT Auto Transport cost?
Your SGT Auto Transport cost depends on a number of factors, including:
- The make and model of your vehicle
- Whether the vehicle runs
- The shipping distance
- Locations of pickup and drop-off
- Whether you choose open or enclosed transport
- The pickup and drop-off time frame
- The time of year
The company provides some general sample prices based on the shipping distance. For open transport, the sample prices range from $200 (250 miles) to $1,122 (3,200 miles). For enclosed transport, prices range from $375 (300 miles) to $1,536 (3,200 miles). SGT Auto Transport says international shipping costs range from $650 to $2,000 or more. It also quotes motorcycle shipping prices from $995 (700 miles) to $1,239 (3,000 miles).
SGT Auto Transport offers a free instant quote online that’s good for seven days. You can also call to speak with an advisor or use the live chat function on its website. SGT Auto Transport has a price-match promise in case you find a better price from a competitor. The company offers discounts for students, military, seniors, multiple vehicles and snowbirds.
What are SGT Auto Transport shipping options?
You can book just about any type of vehicle shipping service with SGT Auto Transport, including the following:
- Door-to-door transport: SGT Auto Transport always ships door to door, which means the carrier picks up and drops off the vehicle as close to your preferred locations as possible. The only exceptions are for Hawaii and international shipping.
- Open car transport: This is the most common method of transport. The carrier transports your vehicle, along with others, on an open trailer.
- Enclosed auto transport: Your vehicle is transported in an enclosed trailer and protected from weather and debris. Enclosed transport is 30% to 40% more expensive than open transport.
- Cross-country shipping: Ship your vehicle from and to anywhere in the country on an open or enclosed trailer.
- Hawaii car transport: Have your vehicle shipped to or from your port of choice in Hawaii.
- International car shipping: Choose open or enclosed transport from door to port.
- Express auto transport: Your vehicle is picked up in one to two business days. This service is best for when you need last-minute transport.
- Guaranteed pickup service: This service ensures you get your vehicle picked up within a 24-hour window on the date you prefer. Guaranteed pickup is mainly for open transport and is possible Monday through Friday.
- Motorcycle shipping: SGT Auto Transport can arrange transport of motorcycles and sidecars.
Where is SGT Auto Transport available?
SGT Auto Transport ships vehicles anywhere in the contiguous United States, plus to and from Hawaii. SGT also supports some international car shipping.
Is SGT Auto Transport a broker or carrier?
SGT Auto Transport is an auto transport broker, which means it works with a preferred network of carriers to ship your vehicle or fleet to its destination.
SGT Auto Transport is registered with the Federal Motor Carrier Safety Administration and has an MC Docket number and USDOT number. Vehicles are fully insured with the carrier’s cargo insurance during transport; SGT Auto Transport pre-screens carriers to make sure they have insurance and provides a carrier’s certificates of insurance upon request. Beyond standard carrier insurance, SGT Auto Transport offers up to $250,000 of additional coverage for peace of mind, ensuring full protection when carrier policies fall short of covering a valid claim.
SGT Auto Transport also has a dedicated status update department. This department communicates with carriers daily. You can track your vehicle by contacting the department by phone or live chat.
Is SGT Auto Transport legit?
SGT Auto Transport is a legitimate auto transport company. It’s a broker, not a carrier, so it arranges shipping through a network of carriers. The company offers appealing features, like instant quotes, access to virtually any car shipping service, a price-match guarantee and 24/7 customer support. We recommend getting a free quote from SGT Auto Transport and comparing it with other companies to decide if it’s the right choice for you.
SGT Auto Transport Company Information
- Company Name:
- SGT Auto Transport
- Address:
- 80 Orville Dr, Ste 100
- City:
- Bohemia
- State/Province:
- NY
- Postal Code:
- 11716
- Country:
- United States
- Website:
- sgtautotransport.com
