SGT Auto Transport Reviews

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Edited by: Jon Bortin

About SGT Auto Transport

SGT Auto Transport is a car shipping broker that works with thousands of carriers to ship cars across the U.S. and overseas. The company arranges moves for a variety of vehicle types and offers services including door-to-door, enclosed and express transport. You can get a free instant quote, and there’s no upfront charge. The company has a price-match guarantee and fully insures your vehicle from pickup to drop-off.

Pros
  • $0 upfront payment
  • Full insurance coverage
  • 24/7 customer service
  • Express, guaranteed pickup options
Cons
  • Broker only
  • No refund after carrier pickup

Featured Reviews

Bradenton, FL
Verified purchase
Great experience overall. Company was honest, precise, and communicated with us every step along the way. Car arrived ahead of time, driver was extremely courteous and customer or...

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Great Lakes, IL
Verified purchase
SGT did an awesome job. There was no delay in my car being picked up or dropped off at my current location. I was able to communicate with the driver. So, that helped me, just kno...

Read more

Insights from 815 recent reviews of SGT Auto Transport

We used sentence-by-sentence statistical analysis to decode more than 800 SGT Auto Transport reviews published on ConsumerAffairs in the past year. Read below about customers who were happy, satisfied or upset about the four topics mentioned most often in reviews of SGT Auto Transport.

SGT Auto Transport staff reviews

The 293 recent SGT Auto Transport reviewers who discussed staff focused on the drivers that executed their vehicle’s shipment and delivery. 95% of those customers were happy or satisfied, ranking SGT seventh among car shipping companies on our site.

Many reviewers told us their drivers were friendly, professional and communicative. Positive reviews noted how drivers handled vehicles carefully to prevent damage or went the extra mile to navigate a tricky delivery destination.

“As far as the driver who picked up the contract, he was very good. There's construction in the area that they were going. He had to just take the vehicle out, and then he drove it down about five blocks to a place where it's gonna be garaged. So, he did above and beyond the call,” said Gary from South Weymouth, Massachusetts.

SGT Auto Transport customer service reviews

SGT Auto Transport ranks seventh in customer service among auto transporters on our site: 91% of 206 recent reviewers were happy or satisfied with the support and responsiveness of the company’s customer service reps.

Of the SGT reviewers who were dissatisfied with customer service, a few felt that SGT fell short when dealing with carrier-related issues, like vehicle damage or theft.

Whichever auto transporter you choose, we suggest you review the company’s insurance and liability policies. Make sure you understand the coverage they provide in case of such issues.

SGT Auto Transport punctuality & speed reviews

Of 153 recent SGT Auto Transport reviewers who talked about punctuality and speed, 95% were satisfied or happy with the timeliness of their car shipping experience. That ranks SGT Auto Transport seventh among auto transporters on our site.

Reviewers generally reported their vehicles were picked up and delivered on time or early.

“In picking a firm to transport our cars between New Jersey and Utah on several occasions they have picked drivers that have delivered the cars on time without any issues with the cars,” said Carter from South Jordan, Utah.

SGT Auto Transport price reviews

163 recent reviews of SGT Auto Transport mentioned price, and reviewers largely felt that AmeriFreight’s auto transport costs were fair. Some positive reviewers described the price as competitive with other car shipping companies, while others said SGT was a bit more expensive but the superior service justified the cost.

A few reviewers ended up unhappy with the price, often because the final cost was notably higher than the quoted cost. Before committing to any auto transport company, make sure you understand whether you’re agreeing to a locked-in cost or a quoted estimate.

Ultimately, more than 96% of recent reviewers who mentioned price were happy or satisfied, ranking SGT Auto Transport sixth among auto transport companies on our site.

SGT Auto Transport Reviews

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    5 featured reviews
    How do I know I can trust these reviews about SGT Auto Transport?
    • 4,681,260 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Dec. 7, 2024

    I looked at four transport companies but when you put your information on those websites, they send it to a whole bunch of people. So, I ended up getting quotes from dozens of companies. But I only trusted the ones that I actively searched. I liked the reviews for SGT and ended up going with them. I received an online quote over email and eventually got on the phone with one of the customer service representatives or sales reps. During the conversation over the phone, everything went well for the most part.

    Everything was great until we got to the payment options because they quickly glanced over the fact that if I made a cash payment, I would get a discount. They gave me a price for a cash payment instead of a credit card and when I mentioned that I wanted to do a credit card payment, they said it was gonna be more expensive. So, that was a little bit of a surprise at the end, because this might be the standard in this industry, but it's not for me. I don't do cash payments other than probably the lawn mowing guy or these types of workers. And with the $2,000 service that they were charging me, I wasn't expecting to do any cash payment. So, that sounded a little bit fishy. I was about to cancel the whole contract but we were able to navigate through it. I decided to pay a little bit more and ultimately, I ended up paying cash. But it was the back and forth around that topic that wasn't made clear from the get-go.

    For a trustworthy, reputable company, it’s odd that SGT would still manage their business with these practices. I understand why they do it. Ultimately, they have to pay the driver but we're in the 21st century and cash payment is not acceptable for this type of transaction anymore. You're moving across states and you're stressed with the whole move process. You're shipping your cars so you're not traveling in your comfort zone and you still have to stress about landing in the airport, picking up cash or traveling with that much cash and then paying the driver whenever they deliver the car. So, that's the only piece that I was disappointed with in the big scheme of things. It didn't seem like a good practice. The driver was super helpful, accommodating and did a good job. So, that part was one of the best parts of the whole process. And the car’s condition was perfect. It was just as I expected.

    Thanks for your vote!
    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your detailed feedback. We're glad to hear that you trusted our reviews and ultimately chose us for your auto transport needs. We’re also pleased that your car was delivered in perfect condition, and you had a great experience with the driver’s professionalism and service.

    We sincerely apologize for any confusion regarding the payment process. This feedback is invaluable, and we’ll work to improve our communication to ensure such details are better explained during the initial stages of booking.

    The option for cash payment is an industry standard to keep costs competitive, but we completely understand your concerns about the inconvenience it caused, especially during an already stressful time. Your thoughts on this are noted, and we’ll explore ways to make this part of the process more seamless.

    Thank you again for choosing SGT Auto Transport, and we hope to have the opportunity to provide you with an even better experience in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

    Best regards,

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      Verified purchase
      Customer ServicePriceStaff

      Reviewed Sept. 24, 2024

      We were moving my son out to college and he needed his car out there. We used SGT Auto to do that and setting up their service was seamless. The only thing that wasn't seamless was having to pay the driver in cash. They just charged my card for the initial payment of 200, so they had the card on file, and I thought they were going to charge the rest of the cost on that. I couldn't remember if somebody said cash on delivery, but it was a weird thing to pay the driver a bunch of cash. Thank goodness he had Venmo. We were out of town so we weren't going to be able to pull out that much money in one full swoop. I was barely even able to pull out 200 when I would be at the ATM at the hotel. So when he said that he needed cash, I freaked out. I also thought that we were not going to be able to get the car, but it all worked out.

      Other than that, the driver was awesome during the pickup, which I had to reschedule a couple times. He called me that he was in the area a little bit earlier and because we had agreed on a certain time, I wasn't at the house yet. So he parked down the street where he was in a better spot where he could park this big truck and hung out. He waited until I called and was at my house. It was really nice that he was accommodating. On delivery, the car was in the same condition. It was perfect and there were no issues with transport. And the driver got the car off the truck immediately.

      Thanks for your vote!
      SGT Auto Transport
      Response from SGT Auto Transport

      Thank you for sharing your experience with us. We're glad to hear the setup process was seamless! We apologize for any confusion regarding the payment method, and we understand how that could be inconvenient. We're happy everything worked out in the end, and we appreciate your valuable feedback.

      Verified purchase
      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Aug. 15, 2024

      I needed a transport service for a car I bought out of Springfield, Virginia. When I contacted SGT Auto, they were quick to get back to me. From that point, they showed good communication as far as how and when things were gonna happen. The rep gave a quote and let me know that he was gonna reach out to the people in his group and find me a driver. That took a couple of days and they ended up using a group with them out of Chicago. I contacted the dealership, that they were gonna be coming to pick the car up. When I talked to the dealership, they told me that they had already been contacted, that they were coming. The gentleman also called ahead to let us know when he would be coming for the delivery. He got delayed but he also called and let us know that he would be.

      When he got here, my vehicle was one of three on the transport that he had. He had to get the other two then mine off and we signed the paperwork. Once he got it off, I inspected it and it met my expectations. You could tell that they did everything safely as far as securing it and the vehicles behind. I was very happy with how it looked and at that stage, we gave him the check. They cut the price a little bit based on what they originally gave me.

      There were some slight issues because he was foreign and had not been very long with the new company but we were able to communicate enough. I bought a Tesla which he had never done but he was fine getting it off. He figured it out. Everything worked out perfectly. It was pretty much seamless as far as working with the gentleman that I called and each call that I had with him in the process. Everything was pretty much how I would hope it would go. I wouldn't hesitate to use SGT Auto again and would recommend them.

      Thanks for your vote!
      SGT Auto Transport
      Response from SGT Auto Transport

      Thank you for sharing your positive experience! We're glad to hear that everything went smoothly with your vehicle transport and that our team met your expectations. Your recommendation means a lot to us, and we look forward to assisting you again in the future.

      Verified purchase
      PricePunctuality & Speed

      Reviewed Aug. 14, 2024

      I purchased a car out of state and I needed to have it transported from Ohio to Colorado. We got things going fast with SGT Auto and that was what I was looking for. They were a day late for the pickup, from the time they gave me, and I was a little worried about that time of the year because there was hail all over that part of Kansas and even in Colorado. And because it was a day late, I wasn't in town for the pickup. So I had to ask my brother to receive it. I wasn't sure if things were going to go smooth during the checking the car but in the end, it turned out to be okay.

      The quote they gave me was for the open transport and a few days later, I looked on the news and when I expected the car to get here, I saw all this hail. It was the worst time of the year to ship cars. When they got close to the destination, I got a message about the timeframe when they were going to arrive. So that was pretty good. They brought the car to the house and they got it here in a reasonable time. The quote they gave me was what I ended up paying. Initially, I put my information out there for the prior week and I got better quotes. But a lot of them expired. I could pay a lot less if I knew when exactly the car was ready for pickup but the dealership took a little longer to get it because it had issues.

      Thanks for your vote!
      SGT Auto Transport
      Response from SGT Auto Transport

      Thank you for sharing your experience. We’re glad to hear that everything turned out okay despite the initial concerns. We apologize for the slight delay in pickup and understand how the timing and weather conditions were a worry. We’re pleased that the car arrived safely and within a reasonable time. Your feedback is valuable, and we appreciate your understanding throughout the process. If you need anything in the future, we’re here to help!

      Verified purchase
      Punctuality & SpeedStaff

      Reviewed July 6, 2024

      SGT Auto Transport dropped the ball. I had a deadline to get out of my apartment. I waited to hear back. The last thing that I needed was my vehicle, and I had to follow up and follow up. Finally, when SGT connected me with this guy, all the other little issues didn't matter anymore because they were able to deliver on getting somebody there within 24 hours. I called them. “I've been waiting. Do I need to go to another company?” They found this gentleman. He was already en route with some other vehicles. And he did a double turn around to accommodate me. I was ready to go and my trip would take me two days because I was breaking it up. But he assured me, “I'm gonna drive straight through the night to get your vehicle there.” And he did that. It was a great move.

      The driver was very communicative. He kept me in the loop in terms of where he was, because I was on a tight deadline trying to get to Ohio, and all of my other contents had already left. So, I waited on him. And he got there. He exceeded the time that he gave me. He was there an hour early, he got my vehicle here to Ohio before I arrived, and I was able to reach out to the people here and they were able to greet him, retrieve my keys. He put the vehicle in the assigned parking spot here. I gave him a $100 tip because he deserved it. He was a lifesaver.

      Thanks for your vote!
      SGT Auto Transport
      Response from SGT Auto Transport

      We appreciate your feedback! We're glad we could connect you with a reliable driver who went above and beyond to meet your deadline. It's great to hear that the delivery exceeded your expectations. Thank you for choosing SGT Auto Transport and for your kind words about our service and driver.

      Punctuality & SpeedStaff

      Reviewed May 5, 2025

      Put in for transport on a Sunday. Cancelled on the following Monday. Less than 24 hours later. Charged me $149 even though they did nothing. No driver assigned. Nothing. Will fight it with the CC company. DO NOT DEAL WITH THIS COMPANY.

      Thanks for your vote!
      SGT Auto Transport
      Response from SGT Auto Transport

      Dear Glenn,

      We value honest feedback and offer the same. Our company invests significant time and resources to serve our customers, including access to vetted carriers and licensed motor transport. Once a contract is signed, we act immediately to arrange service. Our cancellation policy is clearly outlined and enforced to protect these efforts. Unfortunately, the agreement was breached, services were used, then canceled, making the cancellation fee applicable as per the signed terms.

      Price

      Reviewed April 10, 2025

      I was going to buy a vehicle and reached out to SGT Auto Transport. I told them I will know in 2 or 3 days what day I would need the transport. They asked for my credit card after getting a quote. I was informed THE CREDIT CARD WOULD NOT BE CHARGED until they contacted the dealership to confirm the delivery. I cancelled the very next day. (before they reached out to dealership) As I told them I would know in 2 or 3 days, which day I would need their services. I was charged a substantial amount of the original price, even though I cancelled the next day, prior to the date they were supposed to contact the dealership. This was going to be a personal vehicle. I am a dealer and have shipped vehicles to and from NY, NJ, Virginia and South Carolina. I never experienced this from any other carrier or any transport company that I used from the auctions.

      Thanks for your vote!
      SGT Auto Transport
      Response from SGT Auto Transport

      Dear Theodore,

      We're truly sorry to hear about your experience. This is not the level of service we strive to provide.

      Unfortunately, we can't locate your order based on your review name. In order to properly investigate the situation, we kindly ask that you either update your review with your order ID or email us directly at feedback@sgtautotransport.com with your shipment details.

      We appreciate your feedback and the opportunity to make things right.

      Customer ServiceStaff

      Reviewed April 7, 2025

      DO NOT USE SGT. They have not moral, ethics, integrity or regard for the impact they have on people's lives. They made a mistake on my bid, came back and charged me $1200 more, then I had a contract with them for over a month and then had to call them 5 days in a row for them tell me on the last date possible for pick up they couldn't do it. The vehicles needed to be in CO from CA in 48 hrs and they waited to the last possible minute to tell them they couldn't do it. I found a company out of TX to do it so I gladly paid them more money. DO NOT USE SGT. They are truly a horrendous company.

      Thanks for your vote!
      SGT Auto Transport
      Response from SGT Auto Transport

      Dear Kathy, we're sorry your experience was less than satisfactory. As noted in the signed contract, all pickup/delivery dates are estimated, not guaranteed. Our team was aware of the urgency and worked diligently to offer timely alternatives. We regret you remained dissatisfied and have forwarded your feedback to our Quality Assurance team for further review. We’re always striving to improve and appreciate the opportunity to address your concerns.

      Verified purchase
      Customer ServicePrice

      Reviewed April 5, 2025

      SGT Auto's customer service was good, and the price was satisfactory for the service I received. My vehicle arrived in perfect condition, which was very reassuring. Overall, I am impressed with SGT Auto Transport and would highly recommend their services to others.

      Thanks for your vote!
      SGT Auto Transport
      Response from SGT Auto Transport

      Thank you for your kind words! We're glad to hear you were satisfied with the service, pricing, and safe delivery of your vehicle. We appreciate your recommendation and look forward to assisting you again in the future!

      Customer Service

      Reviewed April 3, 2025

      I cancelled within 20 minutes of booking, via email, per the Terms and am now told that they will be charging me $149. Terms say to cancel by email and I get a call to say they are charging me because they cannot retain my business. This is a shady company regardless of what the reviews say.

      Thanks for your vote!
      SGT Auto Transport
      Response from SGT Auto Transport

      Dear Julianna,

      We appreciate your feedback and value transparency in our process. As a company, we invest time, effort, and resources to ensure smooth vehicle transport. We operate with a vetted carrier network and adhere to strict industry standards. Our cancellation policy is clearly outlined in the contract, and unfortunately, canceling after utilizing our resources makes the fee applicable. We stand by our commitment to our customers and expect the same in return.

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      SGT Auto Transport FAQ

      What is SGT Auto Transport?

      SGT Auto Transport calls itself an “auto transport management company.” It’s a broker that works with thousands of carriers to ship all types of vehicles across the U.S. and internationally to port. The company started as a small family business in South Florida in 2014 and has since moved its headquarters to Bohemia, New York.

      SGT Auto Transport has facilitated the relocation of more than 24,000 vehicles for over 20,000 customers, according to its website. As of publishing, SGT Auto Transport is registered with the Federal Motor Carrier Safety Administration.

      How does SGT Auto Transport work?

      SGT Auto Transport is a broker. This means that the company doesn’t transport vehicles with its own trucks or staff. Instead, it works with thousands of registered and insured vehicle carriers to find one that's available on the date you select for the route and service you need.

      1. Get a quote. The process with SGT Auto Transport starts when you request a free quote online, by phone or via live chat. You provide information about the pickup and drop-off locations, the type of vehicle, whether the vehicle runs, when you want it transported and the type of service you’d like (e.g., open, enclosed, express). SGT Auto Transport then gives you an all-inclusive quote. If you're satisfied with the quote, you can choose to book.
      2. Book and pay. Once you book shipping, SGT Auto Transport confirms the carrier and contacts you with more details about the pickup date, the carrier’s contact information and how to prepare your vehicle for shipping. You have two options for paying when you book: making a partial payment upfront and paying the balance in cash to the driver at delivery, or paying in full upfront.
      3. Prepare for shipment. Your carrier will contact you on pickup day to let you know when it expects to arrive. Once the carrier arrives, you’ll sign the bill of lading, and the carrier will load your vehicle. You’ll be able to follow the transport progress by contacting SGT Auto Transport or the driver directly.
      4. Coordinate delivery. Shipping usually takes from one to nine days, depending on factors like the transport distance, traffic and weather. The carrier will contact you to tell you when to expect delivery. Once the car is dropped off, you’ll inspect it and sign the bill of lading again.
      How much does SGT Auto Transport cost?

      Your SGT Auto Transport cost depends on a number of factors, including:

      • The make and model of your vehicle
      • Whether the vehicle runs
      • The shipping distance
      • Locations of pickup and drop-off
      • Whether you choose open or enclosed transport
      • The pickup and drop-off time frame
      • The time of year

      The company provides some general sample prices based on the shipping distance. For open transport, the sample prices range from $200 (250 miles) to $1,122 (3,200 miles). For enclosed transport, prices range from $375 (300 miles) to $1,536 (3,200 miles). SGT Auto Transport says international shipping costs range from $650 to $2,000 or more. It also quotes motorcycle shipping prices from $995 (700 miles) to $1,239 (3,000 miles).

      SGT Auto Transport offers a free instant quote online that’s good for seven days. You can also call to speak with an advisor or use the live chat function on its website. SGT Auto Transport has a price-match promise in case you find a better price from a competitor. The company offers discounts for students, military, seniors, multiple vehicles and snowbirds.

      What are SGT Auto Transport shipping options?

      You can book just about any type of vehicle shipping service with SGT Auto Transport, including the following:

      • Door-to-door transport: SGT Auto Transport always ships door to door, which means the carrier picks up and drops off the vehicle as close to your preferred locations as possible. The only exceptions are for Hawaii and international shipping.
      • Open car transport: This is the most common method of transport. The carrier transports your vehicle, along with others, on an open trailer.
      • Enclosed auto transport: Your vehicle is transported in an enclosed trailer and protected from weather and debris. Enclosed transport is 30% to 40% more expensive than open transport.
      • Cross-country shipping: Ship your vehicle from and to anywhere in the country on an open or enclosed trailer.
      • Hawaii car transport: Have your vehicle shipped to or from your port of choice in Hawaii.
      • International car shipping: Choose open or enclosed transport from door to port.
      • Express auto transport: Your vehicle is picked up in one to two business days. This service is best for when you need last-minute transport.
      • Guaranteed pickup service: This service ensures you get your vehicle picked up within a 24-hour window on the date you prefer. Guaranteed pickup is mainly for open transport and is possible Monday through Friday.
      • Motorcycle shipping: SGT Auto Transport can arrange transport of motorcycles and sidecars.
      Where is SGT Auto Transport available?

      SGT Auto Transport ships vehicles anywhere in the contiguous United States, plus to and from Hawaii. SGT also supports some international car shipping.

      Is SGT Auto Transport a broker or carrier?

      SGT Auto Transport is an auto transport broker, which means it works with a preferred network of carriers to ship your vehicle or fleet to its destination.

      SGT Auto Transport is registered with the Federal Motor Carrier Safety Administration and has an MC Docket number and USDOT number. Vehicles are fully insured with the carrier’s cargo insurance during transport; SGT Auto Transport pre-screens carriers to make sure they have insurance and provides a carrier’s certificates of insurance upon request. Beyond standard carrier insurance, SGT Auto Transport offers up to $250,000 of additional coverage for peace of mind, ensuring full protection when carrier policies fall short of covering a valid claim.

      SGT Auto Transport also has a dedicated status update department. This department communicates with carriers daily. You can track your vehicle by contacting the department by phone or live chat.

      Is SGT Auto Transport legit?

      SGT Auto Transport is a legitimate auto transport company. It’s a broker, not a carrier, so it arranges shipping through a network of carriers. The company offers appealing features, like instant quotes, access to virtually any car shipping service, a price-match guarantee and 24/7 customer support. We recommend getting a free quote from SGT Auto Transport and comparing it with other companies to decide if it’s the right choice for you.

      SGT Auto Transport Company Information

      Company Name:
      SGT Auto Transport
      Address:
      80 Orville Dr, Ste 100
      City:
      Bohemia
      State/Province:
      NY
      Postal Code:
      11716
      Country:
      United States
      Website:
      sgtautotransport.com