Byrider Reviews

Hope you like expensive lemonade, because all J.D. Byrider has is a bunch of lemons. They suck you in to think you're getting a great deal on a used car but they leave out the underlined details. The vehicle they placed me in has had problems since week one. Everytime I take it to their mechanic they just repair the surface. Example I got an SUV, the hatchback wouldn't open, took it to JD Byrider, they finally figured out what was wrong, fixed it, I got the vehicle back, one of the mechanics broke the door handle on the driver's side, they did not bother to fix it. After a week the hatchback stopped working again. I also went to have the oil changed and found out the power steering fluid is leaking. When I reported that to them they said that it will be my responsibility to get fix it.

I recently bought a 2004 Nissan Maxima. I told them I could only afford $300.00/month. The salesman got the approval and a short time later the finance specialist came out and confirmed the deal, except that I would have to pay a 1200 deferred downpayment. I agreed and they sent me over to another room where a third person went over the contract and payment schedule. During this time (he) said I would have to pay bi-weekly and that the payments would reduce once the down was paid. At (no) point did he inform me of a change in the agreed upon monthly payment, and he did a GREAAAT job of distracting me from looking at the schedule... I purchased the car on under the pretense that it has a clean title, no accidents, had a 92 point inspection, vehicle was conditioned for and had a warranty.

Warranty repairs for the exact same issue multiple times. After a year of failed repairs the warranty expires. Now to do the repairs they are asking me to pay for it. Repair a windshield rear wiper assembly on this van. Stop working properly. Had it reinstalled. Problem resurfaced. They tried to replace that new part with a salvage yard part. I'm done. This car dealership and repair shop are not worthy of consumer trust. Shady.

My husband and I purchased a car from here in August 2017. In September the car started going and that J.D. Byrider package they sell you don't go for anything that is wrong with the car. You still have to spend money getting it fixed. They sell a bunch of lemons. My car value was worth only $550 on KBB and they sold it to us for $8000 saying how good the piece of ** was. Not to mention it has been in two bad front end accidents. Let's shut all of them down across the state.

I am a former customer and it was a horrible experience. Back in 2014 I finally got a good job after years of low paying jobs while I was attending college. As soon as I got the job a month in my car started overheating and the repair was more than the car was worth so I needed to purchase a car ASAP. I didn't have much of a down payment and my credit was so-so. I decided hey I will go to JD. At there cars come with warranties and it will build my credit. I had a car note. All my previous cars I got from buy here pay here and for what it's worth you would be better off going than that route than dealing with this company.

I have never had a problem getting my car in and getting issues taking care of with them. Mike and his staff do a great job. I have been very pleased with the work that they have done for us on our vehicles.

I purchased my vehicle from their franchise located at 2886 S. Hamilton Rd, Columbus, OH 43232 in February 2012. Whenever I took my car in for service I would buy the dealership donuts and brew them some coffee. I had to have my engine replaced and they marked up the price of my engine, kept the core return refund and doubled the price of the tow bill. After they did this I went through my service records and found that they'd marked up the part prices repeatedly and even charged me $97.95 for a battery that was actually a Core Return Battery from someone else's vehicle but they forgot and left the AutoZone Core Return Sticker on it.

Ok so I live in Houston Texas and a few months ago purchased a car from JD Byrider 7990 Bellfort location. Everything was ok at first until ** the finance manager started to take it upon herself to charge my card without my permission for my car note when she could not reach me by phone. I do not have auto pay set up not have I ever authorized future pay or any of the such thing. My card is only on file because they kept it on file but since then they have charged me 3 different times without my consent.

I made an appointment with service. Got it right in. Found out it's the engine. My warranty is covering it. Whoever said they have problems with J.D. Byrider is full of **. All I had to pay was 25.00. Only thing is they need loaner casts because of people trashing them ruined it for the good people.

I've been a customer with them since 2014. I had a Jeep Cherokee Laredo. I missed one month payment in October sent an email to them that I would pay them for October and November with November's payment instead they came and picked up my vehicle at 1 in the morning and demanded for me to pay $1,181.56 when my payment is 379 a month. Then what was more crazy that I've been paying for this vehicle nonstop for 3 years and whoops I miss one payment and they repoed my car and then had the nerve to tell me that I had to make that payment. Well that's how they make their money huh. I am pissed off and how I work so hard for three years I'm making a payment on a vehicle that all I owed was $2,100 left on it and this is what happens and then they want more than what I owe left on it. I have reported this dealership already to numerous complaints.

My fiance and I both have poor credit, but we needed a vehicle. We had heard about JD Byrider having a $0 down sale. We picked out a 2005 Chevy Malibu. We were so happy to be getting a car, we didn't think to compare KBB and sale price. We purchased the vehicle in 2016, with payments of $184 every for 4 years. We signed all the contract paperwork, but we're stupid not to really pay attention. Now, in 2018, it finally clicked. We could have gotten a brand new car for what we are paying for this used car. KBB lists the value of our car at between $2000 to $3000. Somehow, I doubt it would have been much higher in 2016. Yet, looking at our contract, I now see that they listed the purchase price at $12,895. That is actual purchase price, before adding all the interest.

Thank God I only have a few more payments. This was the worst experience I ever had, not only was the car a total junk. I had nothing but trouble with this Car. The transmission when twice the rack and pinion on the front end when, not only was the car awful but the customer service was the worst. They make you think everything is great until you buy and you soon find out nothing but con artists, prior to buying this car from them I bought a Honda at a buy here pay here. Got it paid off in one year and the car is still holding strong, my husband car when and he took the Honda and I got the junk from JD Byrider. They called me a few days ago trying to sell me another car. I blocked their number never again. Over the four years I have only put six thousand miles on this car so that clearly shows this was a junk from day one and they knew it.

Went above and beyond to help me find a car. Would recommend to anyone. Joe gets an A+ rating from myself. This could have been a nightmare but turned out to be easy. Thanks. There was no pressure looked and chose the car I wanted and Joe kept me up to date every time I called and had a question.

I received a promotion and my pay dates changed. I then called and they were more than helpful in changing the paydates to the incorrect ones. I then called back 7 times over the period of 2 months to get it fixed. I was able to make my payments because I was paying in advance. But the last time I couldnt. I ended calling back 4 times in 1 day. They stated they'd send me the contract in 5 days. I refused and asked to speak to a manager. He promised me a contract in 30 mins. I waited 4 hours then called back. Had the contract sent to me. Then it had the incorrect dates again. I called and spoke to the manager again. She swore she was looking at it and it was correct. I had to email her a screenshot of the contract to prove it was incorrect. Then finally had it fixed. This has been by far the worst experience I've ever had.

J.D. Byrider would be ok company if they didn’t overcharge for their cars. They would be ok if they was straightforward about their cars. The Carfax I got has no water damaged or accident. But you can look at my car and see it has been sitting under water. They warrant only last up to 3500 miles instead of 3 years.

I am buying car from J.D. Byrider. It is a 2008 Grand Prix. I has been in the shop constantly for issues. The car has broke down on me leaving me stranded several times. The guys in the mechanic shop are a joke, hell I know more about cars then they do. They half ** the work then tell you everything is fine. I have spent close $2000 on rentals and paid all my car payments. They don't care about their customers, they see you as a paycheck and nothing else. My car is in the shop for the 3rd time just for the transmission that no one seems to be able to fix.

Never missed A payment, I simply just do not want the car anymore. Looking for options to get rid of the car, currently owe 10k and the car is worth 5k so setting the car on fire is not an option... yet. Called in to ask for payment options to pay the loan off and I was told I wasn’t allowed, coming from a bad situation and having a repo on my record from my ** ex wife I had no choice but to use J.D. Byrider. I’ve had the car for 3 years now, since, I’ve graduated with my doctorate started working and now I make 20k per month... and they will not let me pay the car off!!! Unheard of! I walked in with a cashier's check for 10,324.52 and was denied. Lol. ** this company. I really could care less.

That Joe guy was the man. Very straightforward... No haggling... No drama... The sales crew and finance guys are really down to earth. No drama. I like using this location when buying a car! Thanks.

Great experience. From the beginning to the end great customer service. Helped me figure out what I could and couldn't afford. Helped set me up with a good reliable car. Will send friends and family. Thanks Scott, Ant and Joe.

First off, when I first called to make sure they actually go by your income to make sure you don't fail payments is A COMPLETE LIE. I drove an hour for them to tell me that they could not work with my income therefore I had to get a cosigner. Second, they told me that my payments were gonna be much more even with a cosigner with great credit and only gave me a choice between 3 cars. Third, the book value of the car is around 3,500 for a year 2005, I'll be paying 18,000 when finished paying. Fourth, it's so convenient that the so called warranty won't fix the problems I noticed while driving it home (they knew what needed to be fixed).

I went to J.D. Byrider to build credit. I have never been late on payments, not insurance and I feel screwed. My car is now getting ready to go back in the shop now for the 11th time in one year for the same problem. They tell you it's fixed and it's not. My husband and I work swing shifts and it has become a nuisance finding time to drop it off and spend yet another week planning transportation. It was going back to the shop in Colerain once every month for the same problem for about 8 months until they admitted they couldn't fix it. Sent it to the one in Fairfield and now getting ready to go back for the 2nd time for the same problem (leaking and won't hold power steering fluid). I honestly feel like this company is a scam. They don't fix anything or try to find the root of the problem. Just bandage it up and pray the problem is solved. Straight crooks preying in the vulnerable.

Very satisfied they fixed my car and I was pleased getting it back today. Also don't have to make a payment this week and did not have to pay a deductible. Were very easy to work with unlike the insurance of the person who hit me. Thank you.

Mike - I am completely satisfied and very impressed with him and his abilities. He has never let me down and always comes through for me. He is sincere and dedicated to providing customer service to the absolute best possible. Because of his performance I will be looking forward to my next car from JDB.

My experience was awesome. Mr. ** work with me to the end. He provided me with all the service that you all provide. He broke everything down so I can know what they have to offer. I will highly recommend Mr. ** and J.D. Byrider.

Hello let’s be fair. I understand charging people but c'mon I’ve paid my payments on time for almost Two years. The car I have is priced at 3,995. I owe 10,500 and it has a lot of miles. I was taken advantage of because of my good payment history. Please help anyone.

I have had my car with this company for over a year. The repair side is a complete joke. They have gone through some many people and at one point I had to listen to the service girl complain about her life and health before I could schedule an appointment. They had my car on the lot at one point and didn't start the repairs (which were their fault) until days after and then told me it was ready for pickup without the repairs being started. I have overlooked a lot and continued to make my payments. This time is like the straw the broke the camel's back. I made a payment with Stephanie the finance manager over the phone. She told me the payment was not processing even though on my end and the screenshot I sent her showed otherwise. Stephanie however was not the problem as she was great as always. The was some glitch in the system so I had to call my bank and have the payment reversed to process it again.

I have never been so shaken in my life. I purchased a van from J.D. Byrider in August of 2017. By October the vehicle had started rattling and knocking. I was told to bring it in and it wouldn't even make it on the freeway to the dealership. It stopped leaving us stuck in the middle of the freeway having to push it to the nearest shoulder. I called them back and told them that it was completely stopped and they sent someone to pick up the vehicle (failing to mention that I had to pay the tow fee out of pocket until I picked it back up). I was told the next day that it was engine failure and I was put in a loaner (a small Pontiac G6 and I have 4 kids). I was told to pick up my vehicle after about 3 weeks. I spoke to two different people and no one told me about any fees until I came to pick up the vehicle. I was told that I had to pay the tow fee and a warranty deductible.

In and out in under 30 min! Went above and beyond to provide great customer service. They saw we had restless children and expedited the process. Answered any and all questions pertaining to the vehicle. Made us feel like we mattered and managed all of this on Friday, their busiest day! I would give them 10 stars.

We have been having problems with the car for a while. I am very dissatisfied with the car itself. You can drive it for so long and the speed cut down. I took it to the shop and they told me one problems and that was not the problems wasting money on nonsense.

My vehicle started to act up as I proceeded to work. I learned it was the electrical throttle control. I had my vehicle towed to the service department. My vehicle was fixed without any trouble. I truly appreciated the quick and friendly service.

I would definitely recommend J.D. Byrider to friends and family. The customer service is very friendly and fast auto service. I even love the discount you get off on your oil change. They are really dependable and caring for your transportation.

J.D. Byrider Palmyra - Great overall experience if I’m buying it's from Brian. Salesman came and picked me up I was so surprised! Very patient helping me and my girl thru process. A nice place to do business an really nice people including Mateo.

This is my experience with J.D. Byrider... I purchased the car in August 2017. They told me no down payment was needed. Because of the situation I was in I was thankful. The catch was I had to pay $250 every 2 weeks for 4 payments then my payments went down to $188 a week. I have paid faithfully all my payments. This past Friday unforeseen circumstance arised and I was unable to make the payment. I received a call from a man that was very verbally abusive to me. I asked him to take $500 on Nov. 10, but he said no and began the abuse, calling me names and degrading who I was as a person. J.D. Byrider takes advantage from poor people that do not have good credit. Even if you make your payments, and a situation arises that was out of your control, they treat you terribly. I wish I would have known this. He told me if I drop off the car, they would let me out of my contract. I really feel like I have been ripped off.

I just paid our car loan off a few months ago. We decided to sell our vehicle & I notice on the title that there's a lien on it from the state revenue dept. I could've sworn we had paid that with our loan... I'M NOT VERY HAPPY!

First off I've never seen a car dealership so full of **. I mean from the beginning to the end all I saw was red flags. Nobody helped. Nobody asked what type of car I'm interested in and I'm trying to understand how can you tell me my monthly payments without knowing the type of car I'm interested in. Attitudes were terrible as well. Cars are overpriced and everything on the website is a lie. They need to be got for false advertisement. Nothing was the way they said on their website. So don't waste your time going there. I wouldn't buy anything from there if that was the last place on earth. So don't waste your time. It's all a big ** gimmick. The amount of money they want for notes you can pay for a brand new car. Don't waste y'all time. All vehicles are overpriced way above book value.

I bought my car in April, it was what I could get with my current situation and that's fine. Within a week I went to start my car to go to work and it was dead. When I bought the car I went to test drive and the battery was dead and they assured me that it would be handled before I left and obviously it wasn't. On the day I bought it after leaving when I drove on a bad road I noticed a noise at the driver side front tire and it shook really bad. Called them and they said it needed to be realigned, took it to them and they did just that realigned and changed my battery.

Wow. I can't believe I have been making payments on time for 3 and a half years and the one time I fall short they tell me no. I was willing to make two payments on the next check but the finance manager told me no... Do they not understand things happen and sometimes you can't pay on time. I can't wait till I pay this car off so I can be stress free.

Salesmen were great. Got a car and it broke down within a week. Yes they fixed it even though it took 5 attempts but the other issues I had they tried to nickel and dime me to death even though it's under warranty, no they do not honor the warranty in Rockford Illinois. I told them of the issues and now they refuse contact unless it's about getting money. Yes they are a true American corporation! I tell people I know and others NOT to ever go to them and yes I have turned several friends and clients away from them and will continue to do so. They are bandits driven by greed. They do not even try to make good on anything they promise.

I have been in the sales area many times. Each time they have fixed my cars quickly and have done a great job. Tom will make sure you're taken care of and he's the only one I trust to talk to. Skylar is one of the mechanics And he is amazing! They listen to my concerns and always make sure to let me know what's happened and how they're going to fix it. Rachel, Adriane, Skylar, and Eddie have always been friendly and helpful when I'm there.

Omg god, it was good when getting the car. When it came to sign paperwork I messed up big time. I never got the Carfax report which I shoulda made sure which she told me she would get me and of course I never got it. Well a few hours after I got the car my catalytic converter started making noise. Well that was just the beginning. I've been in the at least 6 times due to catalytic converter, headlights, pig light, temperature gauge not working and brakes all this within 57 days of getting the car. Don't go there you guys. You will regret it and they will not switch car. My car in Carfax report says been in accident. Mileage discrepancy. Etc... Which they did not give to me but yet made me sign for.

Very friendly service. Polite and always make sure my car is all checked out before I leave the shop. Great customer service. I would definitely refer my family to J.D. Byrider. Like the fact that they send me a message when my oil change is due.

Thank you so much, Chris did a great job helping me and he took his time. It took a long time (paperwork) but it was worth the wait. YES I have and will tell everyone J.D. is the place to be for your next car.

The list of issues is long. Just the fact that a customer who only came in to buy a car has dealt with these issues and treated so poorly says a lot. From first encounter I made them aware of issue. Service kept saying nothing was wrong. That happened 2-3 times. I finally got a hold of Chris the owner. He kept making it out to be nothing although he test drive it with me. They finally took to a transmission shop and clearly there was a problem. So they did fix that issue after they claim they have a checkpoint system. Clearly there is not because the car wouldn't have been in such a poor condition.

Not only have the issues been resolved but Tom went above and beyond what he had to do in order to make sure I was happy. They did a great job.

Mr. ** is a very excellent sales agent. He went above and beyond to help me in all ways. He never mislead me, he provided me with honest answers, he deserves his job and much more. He deserves a job well done. Thanks Mr. **!

Really nice people and they help as much as possible. Shawn and Selina were great and I would strongly recommend J.D. Byrider. Not to mention the payments were really affordable and my car came with an awesome warranty. They gave me a choice of a lot of nice vehicles... it was hard to choose.

They were nice at first. I been paying for almost 3 yrs. Never missed a payment. Then I take my car to be looked at. Awful funny they can never find nothing wrong. Because my warranty was getting ready to expire so I took it to somewhere else and it was my transmission. So I told them and they gave me quote of 23000 so I found somewhere for $950. Had to fix it myself cause the mechanic don't know what they were doing. I know I'll never buy another anything from JD Byrider. When you want help they are so rude.

Mr ** was good at helping me. Also Mrs ** was good at helping me. Everyone is so nice and friendly at the 155 location. Everything that I asked to be done was did and I didn't have to wait too long. My car is back to normal again and I will recommend all my friends.

So I buy a 2011 Ford Fusion and 5 months later the transmission drops. So while I'm paying $482 a month now I had pay $340 to rent a car. Then after waiting a week for my car which they basically said fix the car or return and still be on the hook for the loan. Now after a week without my car which it broke down Tuesday said it be done Tuesday still haven't gotten my car back and it Thursday. Luckily it happened within their 25000 mile warranty. They offer no extended warranty even if I'm willing to pay for it but this is absolutely ridiculous. I $2000 down and instead of paying a car outright thought I'd get something that's already been checked and had a work up and would hopefully last a little while before anything needed major like this needed to be done like this now. If I don't get my car back today I'll have to get another rental car. JD Byrider clearly doesn't do proper checks on their vehicles so please be careful with them.

Very pleasant team of works. Matt ** the salesman was awesome. Would recommend to my friends and family when looking for a car. Second car bought with J.D. Byrider. They helped with every part of getting the car ready for us to drive away today. Couldn't ask for a better group of people.

This was a wonderful experience! I would definitely refer my friends and family! They have a friendly staff and great hospitality! I now have a newer car to call my own! Proud driver of a 2009 Toyota Camry! Greg ** is a great salesman and very precise!

I am very upset after purchasing a vehicle in which I paid way more than the value of to get my credit back on track and I'm appreciative of being able to get into a car but the warranty offered I believe is a joke and the statement they have good cars is fictitious. I have had door handle panels fall off after one day and have no brake lights or turn signals now just after 1 day.

The service was prompt. The people were courteous and helpful as usual. I appreciate that I can come in and get an oil change for free. However, I would like for appointments to not be so far apart. I have to wait almost a month to get my car checked on.

I had a great experience since this was my first time buying a car. l wanna thank the team for all they did. Mr. ** and the nice lady who was there were so helpful. Sorry can remember her name but she was great. Thanks a lot for the first time great experience.

The service department is under new management and I love it! They got my car and looked at it and had it done in a day! Before they worked on it, they called to get my approval on the estimated price it would cost and details on what exactly was wrong. Before, I would sit all day and they would never tell me what they were doing or fixing until after it was completed. The new team were professional, friendly, and efficient. I am very happy with them.

Went on 7/11/2017 at 10 am CST at J. D. Byrider on Fort Smith, Arkansas. Fill out applications, advised me what car I wanted, advised them I wanted a SUV or a truck with payments for 200. Told I was approved and advised me to come back to drive vehicles. Arrive on 7/12/2017 came into establishment. Told me to test drive car so I do. Advised them it had popping noises in the front end. They me it had no issues. They told me it was covered under warranty but refused to fix front end and wanted me tell anyone about the issues. Then they advised on contract could not refinance it was not their policy. They stated on their warranty to fix front issues but refused and refused to give me key fob due to laziness. I will never buy a vehicle from them ever again due shady contract due and poor customer service.

Staff was great and everyone was so nice and professional. My salesperson was Vanessa and she did an outstanding job working with me and the general manager Mrs. ** is absolutely amazing and did everything she could to help me get into a vehicle! Thanks.

I had a great experience buying my car from JD Byrider in Glendale Heights. My sales men was honest with me when it came to the process and the things that I need it to bring. When they told me I was approved I couldn't believe it. I make payments every two weeks instead of every month and I like that because my payment doesn't feel heavy on my finances. Thank you JD BYRIDER!!!

I live nearly an hour away from any J.D Byrider lots. I called the lot in a city where I needed to do other errands. I called prior to making the jaunt to see if the Fourth of July $4 down promo would still be valid. I was told it would be extended and would be valid for me on that day. I asked if there were exceptions to the promo. The answer was a very definitive no, not unless we had extremely unique situation or were looking at extremely over priced vehicle. After driving an hour to get there, and a long wait, we were told it would take $800 to get into a car. Heard 2 other customers told the same thing. Really?! Then why when I asked if there were exceptions to the $4 down was I told it was a rarity!? Statements like that are why used car dealers get called liars.

Drew was a fantastic salesperson. Made it happen. Process was not all day. I will recommend Drew. Anybody need a car go to Drew. Good and straight up. Thank you from Mr. and Mrs **. We I say he got us in and out finance dept. Got ball rolling. All staff was awesome to us. Thank you so much.

Lee ** was wonderful, knowledgeable, patient, and friendly. Enjoyed my visit and the customer service of everyone. Jessica and Shelly were wonderful as well. The process was quick. Everyone was very friendly even the gentlemen and ladies I didn't have the pleasures speaking with.

I went to JD Byrider December 2016. I had been without a car for months and was catching the bus in the snow. My credit was poor and I had a repo on my credit. They stated they work with customers with bad credit to rebuild credit and to help them get a vehicle. They seemed so nice and helpful. I was sold a 2009 Kia Rio for close to $14000 which I was shocked at the cost. The first 5 payments or so I was on time. I was 6 days late on a $195 payment and they were threatening to repo. They contacted many people I had placed on my reference list. When they did call they explained I was late on my payments and told my private info. They removed the fuel box from under the hood so the car would not start and I was not made aware until they brought them back. The very next day after the payment is due they start calling at 9am and continue to call.

In June of 2016 I had some Unforeseen credit issues and was unable to finance a new SUV. I went to J.D. Byrider in October of 2016 and saw a SUV that was in decent shape. I purchased it even though it was about $9,000.00 overbook on it. I had no choice. I went in and saw the rep from CNAC and explained what happened to me and the loan was put through immediately. From sales to service they have been incredibly amazing to me!! You may pay more for the vehicle but make your payments on time and they will not not bother you just like any other finance company.

I would recommend anyone to J.D. Byrider. They are so nice and friendly and easy to work with. The process is easy and there's no hassle. Was stress-free and very reasonable. They work well with you to make sure they have what you're looking for and make sure that you are satisfied.

Even though they weren't able to get me into a vehicle the service was great. The staff that was there was very polite, would definitely recommend to friends and family and will be returning with items I need to purchase!

J.D. Byrider Augusta: The staff was very knowledgeable and helpful when I came in. They made me feel like I was apart of the family! Vanessa and Brittany assisted me in understanding the process and benefits of choosing J.D. Byrider. I will send my friends and family members there.

My sales gal Jenni was very friendly, very knowledgeable and helpful. I would recommend her and JDB to anyone! I was in and out fast. The process was very professional. The cars that were available were nice and clean. Again great place to get your car.

The employees are very helpful. This place works with you and your budget as well as helping you establish credit. The sales agent Mr. ** helped with everything from start to finish. I would recommend them to anyone on a budget and who needs help establishing their credit. Really great company.

The guys there are fun and professional. I took my van in and it had a leak. They fixed it and when I had a question on something else. The service manager had his guy check it out before I left to make sure everything was good to go. Thank you.

Very helpful and friendly. Willing to work with payments and fast response. Same day car and many cars to choose from. Would send any of my friends or family members here if needed to get a new vehicle and is nice to have someone local to be able to do any repairs.

I sat down with a financial advisor and he tells me he can't finance me because I transferred my job and my pay doesn't add up. Then have the nerve after to question me about my job. Then the neck is a job verification for. Do you know how to do your job. They don't ask you if you want water or anything. The lady who took care of me was on her phone. This isn't a real dealer. DO NOT GO HERE. HIGH MILES WITH FLOOD CARS.

Thank you for all the help getting me into a wonderful and safe vehicle. The warranty is great! It came with a 3-year/36000 mile warranty and payments are something that I can afford. Thank you Matthew for the help.

I went in to J.D. Byrider to purchase a vehicle and was helped by Mr. **. I was very pleased with ** level of professionalism in assisting me with all that was needed to closeout the purchase of the vehicle. ** explained all that I needed to know about the car down to the $5 oil change. I would truly recommend anyone who in need of a vehicle to stop by and leave smiling...

Great experience, great warranty, low downpayment. Go see Mr. Greg ** when you're looking for a vehicle, tell them Tre sent you and he'll get you on the road. Low payment as well, accept nothing less if you need a ride.

I don't write reviews but this was such a horrendous experience I feel obligated to warn people to avoid this place at all costs. I created an account just for this purpose. My girlfriend had financed a car at this place. She let her son take the car on a cross country road trip for a couple weeks. While the kid was gone they checked the GPS on the car and assumed wrongly that the owner had left without paying. She was told by Dane that they had tried numerous times to contact her about the car being out of state. Only none of the numbers they had on file were contact numbers for her or her kid.

I bought a car here and three days after I bought it 2004 Buick LaSabre I had to go to the shop and repair the gas line. Within three months I had to go to the shop again for a bad gas pump and two other times for engine service. After the engine service the check engine light came on. Even though some the repairs were covered by warranty the pain of having to go back and forth to the shop and paying for repairs not covered by warranty and the car payment too does not add up to a good experience and my friend and former coworker told me not to buy here. I should have listened to him.

I purchased a car from the J.D. Byrider store in Cleveland, OH in December 2016; on June 1, 2017, the car stalled on a freeway exit, I had to get the car pushed off the road and finally towed to the dealer for repairs. As of today (June 15th), I have been getting the runaround about the car. I have a family to support, I have lost money paying for rental cars to get back and forth to work. And I am still paying J.D. Byrider for a car I haven't been able to drive for two weeks - I cannot in good conscience recommend anyone to buy a car from J.D. Byrider if this is how they treat customers. To anyone who reads these words and are considering buying from J.D. Byrider - DON'T!

Two weeks ago I went to the Fairfield, Ohio location of the J.D. Byrider stores. I had received a voucher for $500 off the retail price of a car, which would in the end equal to two car payments. The salesman (Dan) who had been assisting in the process of finding the perfect car was amazing. He explained everything to the best of his ability and he made sure I wouldn't get my hopes up by allowing me to be approved before showing me any car. Once I had been approved and decided on a car I went to the general manager to sign all the papers and he had acknowledged my $500 and had told me that it was applied to my payments. So I got the keys and before I drove away I made sure to tell Dan that we had already noticed a problem with the car. He was very helpful and told me to make an appointment with the service center.

Ok so I got a car which had 1000s of problems but I was fixing them on my own with my own money. But then my motor goes out and this is when all the nonsense starts. So I was told I got my car at 118 thousand miles. I've had it for 1 year and now they're saying I have 250 thousand miles on my car which is literally like impossible unless I was driving about 1500 miles a day which is a ridiculous amount of miles that me as a 26 year old full time employee with a baby could never drive. All I do is go to work and come home and they have the nerve to tell me that I drove 100 thousand miles in a year and that I have to pay for the motor which I didn't find out until after 2 weeks after my car sat at their service dept.

They were very helpful, they repaired everything that was wrong with the car right away. Their service dept is great. They take advantage of people in financial difficulty by more than doubling the book value of their cars. You find yourself in need of a car, then not being able to get bank financing, then having no choice but to take them up on their offer for purchasing a car from them. I recently found myself needing a car, because of issues with the car that I had. Due to a past job loss and vehicle repossession, I went to JD Byrider. I also am the primary caregiver for my mother so I needed a reliable car. They sold me a car at just over $10,000 dollars, this car had a Kelley Blue Book value of just under $5,000. More than doubling the price. Yes, I could have walked away, but with my responsibilities and my job requiring a car, I felt I had no choice.

It was a great experience. Everybody was very nice and tried their best to get me what I wanted! I would like to thank everyone at the JD Byrider group in Kokomo, Indiana for all their support and friendliness. I got a Scion TC and it's amazing. The overall condition is an A+.

Ok I received an email stating I was able for a trade in. I went in today on June 7 to see about this. I was addressed not being behind 33 days and was told that it was best I leave my van and they would find me a ride. I walked out and left with my van $14000 later. I refuse to give up all that money. You all say you're here to help us but I don't see it that way by far!!! I will never do business with J.D. Byrider again.

After owning the car for less than a year it needed to be fixed and repairs were several hundred dollars. After explaining that we did not have that kind of money for repairs since the car was only 7 months old the customer service department was of no assistance. Since we need the car to get to work and school as well as so pick up our school age children we had no choice but to get the car fixed. JD Byrider fixed the car but then was not willing to work with us on paying for the repairs.

My wife and I purchased a car from JD Byrider after completing bankruptcy. We needed a 3rd row vehicle for our growing family. About 6 weeks after driving our car home, we began experiencing difficulties with the transmission. We took it in and it was confirmed that the transmission needed to be replaced. This was done at no cost to us, including a part that had to be overnighted to complete the transmission repair work. Nate at the service department went above and beyond by having our repaired vehicle delivered to our home, as my wife had an important medical appointment to keep which otherwise would have required a taxi to arrive in time. Frederick in sales has also been wonderful. When we sat down with him at the time this issue began he assured us that in the worst case scenario he would find us a different car. This is a dealership that takes care if its clients.

When I purchased my car from this company something told me not to go through with it. Who sells a 2004 car with a high interest rate, only JD Byrider. I had my car for two years and all of a sudden my car stops working May 2017. I talked to other people who purchased a car from this company and they stated the same thing. I pray whoever reads this DO NOT PURCHASE A CAR FROM THIS COMPANY. PLEASE LEARN FROM MY MISTAKE. THIS COMPANY IS A RIPOFF!!!

Got approved quickly. Felt great about buying. They were amazing about making sure we had payments that fit our financial situation. The salesperson was very attentive and kind, and worked well with us. They were also willing to stay until they ensured our vehicle loan was complete.

When calling to speak to my account manager, she talks down to me with complete rudeness. I had an extension on my last payment. JD took the money as promised; but now is saying I am missing a payment. Can't get no clarification from my account manager. I refuse to speak to her and will need to speak to her manager because she will not speak to me the way she does. The last comment she had for me was "what do you expect from a 2008 car," I had to reply by saying, "if I am making payments as it was a 2016 car, then I want it to run the same way."

My experience was VERY HORRIBLE... first thing they made it seem like they could help me over the phone. I told my situation with my car before I got to the location in Bellevue Il. The saleslady Jen called me everyday saying "Come out. We can help. We don't turn down anyone... so I finally get there, sat down with her and we did the application. After we get done she submitted my app to credit and she's like "Well since you still paying on your car, you have to pay that off first. First of all the transmission is going out." I explained that to her before I got there. Why would you people sell me a dream? That was a waste of time. I got off work early and coming from St Louis, MO... don't go here they will sell you a dream!!!!

It was a GREAT experience. Here my sale representative was a great guy. Would recommend to anyone and will make sure I come back in the future and send them to Phill ** at the West 4th street location and I look forward to starting to build my credit here at J.D.

Darrell worked his hardest to get me in the vehicle I wanted. He took his time and explained. He along with Theo and Louis made sure I understood everything concerning the car and payments... I'm grateful and thankful for all of their hardwork.

Great environment and great place of business. Had a great experience. Just purchased my second car from them and I'm pleased once again! Great people and everyone is always friendly. Thank you guys for your help and placing me in yet another vehicle. Look forward to continuing business with you!

Alyssa ** helped me and she was very informative. I was showed great customer service. I would highly recommend going to them! They have a wide selection and make financing beneficial to you. They don't rush you or force you into a car you don't want. Thanks again!

The gentleman that assisted me were very nice, helpful, gave me a great deal and got me in a car I love. They got me a good rate and even matched my down payment and walked me through the process of obtaining a loan very fast. Also while I waited they gave me beverages and charged my phone on top of roping off the tank.

I had the greatest experience at JD. Marty was very helpful, determined to have me leave in the car I wanted and he did, he was super positive. Stacy was also great. I thank you guys so much for helping me out yesterday!

Brian worked hard to find us the truck we wanted and at an affordable price. He kept us informed all the way through the recon on the truck we wanted. It was a very painless process and no BS! Thank you!

Very good service!!! Nice people to work with and very understanding. I'm glad I bumped into this company. They have nice good cars to choose from. The best thing is that as you make your payments on time. It also help your credit score. They make life easier. Thanks.

Thanks Rich. I am so happy about my purchase. It went really fast and you got it done like you said you would. A lot of people would not help me out with my credit situation so thanks again. If I know someone in the same situation I will send them your way.

Buying and servicing auto so easy to purchase an auto and servicing it after the sale. They are very trusting and honest and help with all situations that sometime come up. I would recommend them to all the people I know without hesitation.

We bought a car from J.D. Byrider 5 yrs ago. We thought we were paying it off last month but when we made what we thought was our last payment they told us we owed $1700 in late fee. Wow were we shocked. Ever since then they have threatened us with text msgs and phone calls. What a great disappointment. Life is hard and I am grateful for companies like this but considering the high interest rates that we pay for their service I think these late fees are extremely unjustified.

Purchase car on 4/15/17 and still do not have my car. I have had to take the car back 3 different times to JD Byrider. Finally (after the 4th time), they let me take it to Nissan which will be an additional 5 to 6 days for the transmission. I can count on both hands how many days I have driven the car since purchasing it. I've been asking for the GM to call me back since the last week in April only to be told it's a chain of command they have to follow. I finally filed a complaint with their corporate office in Indiana and was advised that can take up to 5 days to review. All while I'm still without a car because the office in Orlando states they can't give me a loaner car or purchase me a rental while my car is being fixed. That is the worst buying experiences I have EVER had!

I bought a 2002 Nissan Altima 3 years ago... The car was total junk. I put down $2,500, and the bill came to $21,000, that's right, $21,000 bucks... They had to change the engine 3 times, the heater stopped working after 1 month... These people should be shut down. I am contacting the PA Attorney General, and filing a report against their company. It cost me? 21,000 dollars, for a piece of junk that they bought at an auction for 3,000.

I love everything about this place. Nothing but good positive things. My car needed minor things done and Cody back in service took care of it right away and made sure everything was A1. Thank you J.D. Byrider. I would recommend this place for everyone.

The staff was friendly and very knowledgeable. They expedited the buying process in a very timely manner. The location was very clean. Customer service was good. Overall very good experience and I would recommend J.D. Byrider to friends and family.

Shop well ran. Got me in and out very quick. Very professional, great work, very friendly. Would give 10 out of 10 on service. Shop foreman was very knowledgeable, goes up and beyond on providing great service, delivers on time. Mechanics very good on fixing problems, would recommend them to anyone.

Sherry ** is the best salesperson ever... A-one service and honest. I recommend you see her when you go. The atmosphere and low down payments... You can't beat it. Just make your payments on time is all they ask and keep insurance on your vehicle. Your vehicle comes with a warranty and everything.

Their service department has gotten me together for over 5 years and are highly recommended. There was never an issue that they couldn't fixed. And they aren't costly like most places. Always willing to work with you and what you can afford to ensure that you come back.

I bought a car from these guys March 10. They told me to write down everything that was wrong with the car. I explained to them that when I step on the breaks I keep hearing a screeching sound. So they gave me a service appt which when I went I was told that there was nothing wrong with the car. That they had just put breaks on the car and that the noise might always persist because of it. So I been driving the car and the noise just got louder. So I took a look and there are no front brakes at all. Called them again about it. Now they're not as nice as they was the day I got the car. The women I made the deal with won't even say hello when she sees me and not once came and ask do I need any help.

It was great. The sales representative was so pleasant to help me get the car I needed. They didn't give up on getting the and the payment I can afford. They so sweet to help me. They went out of their way to help me. Thank you all.

It was a great experience. J.D. Byrider has helped me with any auto repairs and really been a blessing with lower cost for vehicle payment and repairs. I would recommend friends and family to this company. I am buying my second car from J.D. Byrider. Every SUV I have bought has been in good shape and has drove great. I also had a really good salesperson. She has really helped me.

Sherry was amazing. She went above and beyond to help me get a good car that was a good fit for me. She wasn't just concerned about the sale. I would recommend to someone else just simply based off the customer service I received from Sherry. She is a great employee.

Ever since I bought this lemon of a car. I've had nothing but problems with it. I took my car to service 4/17/17 after shaking from my motor and my check engine light being on, the guy reset my check engine light and said it's fixed, next morning doing the exact same thing. Motor and transmission is still under warranty, I think they are buying time so my warranty is up. I will never recommend nor ever buy a car from them again. I will write reviews all over the internet if I have to, and if I have to sue them then I will. Don't ever buy from J.D. Byrider on I55 Jackson.

We turned in the car because of money problems. They insist that we pay the entire loan even with having the car back. To our knowledge this is against the Michigan law, as well as calling us twice a day and calling our references twice a day (which they said they would never do).

I enjoyed the whole process. Everyone was very professional and after being told no everywhere else I got approved here. I would definitely recommend them to friends and family. My prices for overall are very comfortable and I look forward to working with them.

I really enjoyed the people working here and giving me the opportunity to purchase a vehicle here. I love my new van. I want to thank Kyle, Mike and Travis for helping me through my purchase and Amy for explaining all my documentation clearly to me.

Let me tell you-my credit is poor, low down payment but still drove car home. These people are lifesavers. Cindy, Antonio, and Anthony I am so glad I came to see you guys. I would still be using Uber or Lyft making others benefit. No anymore!!??

I was helped by Angie at the South Holland location. She was very helpful and concerned about helping me get a car. She made sure she was able to give me an affordable car with low payments. She also helped with picking the right insurance company.

Cory from JDB was an awesome guy, full of energy and very knowledgeable. This guy even gave my 2 1/2 year old son a dollar for the vending machine. Cory if you read this keep that energy going and expect a lot of customers. My wife and I were turned down from known dealerships, but at JDB it was completely different. All the negative reviews about this location are crap. Thanks again JDB.

Austin was fabulous from the start! Made me zero promises & was very helpful during the process! So happy I was able to walk away with car of my choice! Only issue was GPS optional service charge. Was not told it was optional until too late.

Professional service. Taken in a timely manner. Waiting area clean. The procedure was explained to me to see if I had any questions. Question us. My vehicle was returned to my clean. Received copy of my invoice with the same explanation of the procedure done to my vehicle.

The salesman Darnell **, was very helpful, and knowledgeable of the vehicles and programs they offered. I would highly recommend that gentleman to someone else. Especially if they had trouble getting financed traditionally, and was looking to build their credit.

I really enjoyed my time getting a car from you all. It was quick and Mrs.Juanita ** and Jennifer ** was very nice and helpful... I was recommended anyone to you all. They got me out in time to make it to work... they always came and checked on me while I was waiting.

Brandon and Nick were very helpful and friendly. Made my purchase very easy to get. Everybody at the Canton store was helpful and friendly. Thanks for being such a good place of business. I will recommend that store to anyone who needs a good vehicle with friendly service.

Every time I come here it's a low stress experience. Everyone is kind and professional. Making my car. Buying something. I don't have to fear. This was our fourth experience and each time has been better than the last. Thank you J.D. Byrider!!!

Mr. ** really helped me out. He took me through every step. He provided good service and explained everything to me so I can understand it. I've been there before and Mr. ** been the best help yet. Even though my credit is not the best, he still helped me find a vehicle. Awesome job.

Excellent service from when I walked in. I explained my situation and my past experiences and They helped me get my car and I was very pleased with everything. Everyone was so nice and friendly. Excellent teamwork. Customer service was excellent. I would recommend people there.

John helped me today and he was such a nice guy that explained everything clearly. He got me up and running with my car today! I'm going to recommend all my friends and family to step in if you have credit issues. They really help the consumers... Thank you so much John.

The people here are very helpful and very friendly. They all do the best they can to get you in a car or truck as soon as possible. Treat you in a very professional manner and strive to be the best that they can be.

They were very helpful and determined to help you find a reasonable transportation that will benefit you and satisfy your budget. They were very patient and very helpful. I would recommend them to someone that I know that has problem with their financial situation.

When I got there everyone was extremely friendly and respectful. Then Tiffany was the best associate anyone could have ever asked for. They was knowledgeable and made the whole experience 10 times easier than I ever anticipated it to be. They helped me find a vehicle from another lot and we went and got that vehicle and I drove away a happy customer!

I completely agree with some of the reviews. On one positive note it does help bring credit score up. But the vehicles they sale you really don't think they go through 96 point inspection. The warranty is bs because from the first time in car I had some many problems. I told them about wiring shortage in car. They said was nothing. I complained of brakes needed fixed like every 2 to 3 months. They always find some reason around fixing anything until the warranty is gone then need over 2000 in work done and only had car for 1yr or so! Then their prices to repairs suppose to help us. No it doesn't. Prices are way more than other repair shops and brakes no warranty when others give lifetime on pads.

Well this all started a month ago when I took my 2004 Dodge Ram 1500 to service for a transmission problem. It was grinding when put in gear. After three people took my truck on a test drive I was told by the owner that the grinding was just a nuisance noise. They would only fix the problem when it failed completely. So I drove it home. The next week the transmission failed completely. So I had to pay a tow truck to take it back.

The guys and sales manager are amazing, they do their best to work miracles and get you in the best car. I would recommend the place to anybody!! Customer service and maintenance is awesome!!! I wouldn't buy another vehicle anywhere else.

I have been having trouble getting financed for a new automobile, because my credit score is not the best in the world. I went to dealer after dealer only to be told the same thing. That is until I went to JD Byrider on Lorain Avenue in Cleveland Ohio. The sales lady who waited on me as well as manager went above and beyond the Call of Duty to help me. You would have thought that I had a million dollars in my pocket to spend the way they treated me. To my disbelief I drove home in a new car that evening. If they can put me into a new vehicle they can put anyone into a new vehicle. They are the most courteous and respectful people I've ever had business dealings with. Thanks JD Byrider and all your staff for putting me in my new vehicle.

The process was bad from the start and it just got worse. The waiting process for me to get a car and get approved for the financing and everything took about five hours. It should not have taken that long. They gave me a car on a Saturday, sold it to me with one of the inspection stickers missing and the car was dirty on the inside. Literally, three days after my car stopped working and every time I call them to get them to come and pick it up, they keep placing me on long holds. I called yesterday during my lunch break which is an hour long and was on hold that whole time. I had to hang up to get back to work. Terrible experience. I plan on returning the car and not dealing with them ever again. I am still waiting for them to pick up the piece of crap car they sold me.

They really wowed me and got me into exactly what I wanted. My sales lady Jessenia did an awesome job and I would definitely recommend my family and friends to her. They have great customer service and a great program. Go JDB!

Their service was great. They treated me well and helped me make a good decision on a good vehicle. I really appreciate the effort of helping me find a car that fit my needs. I would definitely recommend them to anyone. Thank you so much for all the help and I am looking forward to doing business with you in the future.

The way I was handled at JD Byrider - I had to leave my car with them so they could send to another shop to fix my transmission (Amco) and all I know is I left my car on the 20th, and when I left my car it had a full tank of gas, and when I picked it up yesterday the 28th it was left at a quarter tank of gas. That is not a good impression on your customers. Now as for the work they had done on the car can't respond on that yet. Just got her back but best believe I will be back with good or bad news. Thank you. Miss Dissatisfied.

Took care of all my car care needs. Very affordable, dependable and reliable. Felt that my best interest was taken into consideration. We'll definitely return. Service was well worth it. Will recommended more friends and family. Also very customer friendly.

I love these guys to death. Ladd is a very good sales person, Dave a wonderful, wonderful man and Aaron in CNC is awesome. I will recommend anyone to go to JD Byrider in Richmond Ohio. I love you guys.

Nicole was great. I thank J.D Byrider. Thank you!! I would tell anyone to come here. Great, quick and friendly place. Got me to the credit I deserve... If you need a great place to go that is the place. Financing is very friendly. Thank you...

I went here to qualify for a vehicle. I had to jump through hoops and I was told all the info I needed on hand. Well, I went home to get it then told I need something else. I was ran in circles for a few days then finally, the interview was so intrusive and humiliating then I was asked after that for my email after they had everything and everyone's information in my life. I told the salesperson I refuse to give my email because I believe it should be private then the guy turned very rude and denied me on the spot! They had all of my friends and family's numbers, addresses, my work, my fb, my bank information, ssn number, copy of my birth certificate plus every where I shop and what I buy. Way too intrusive and should be illegal so yes, avoid these blood sucking jerks. Btw, it's J.D. Byrider, Parkersburg WV.

Jeff did a great job assisting me in my new vehicle purchase today. I would recommend him to my friends and family! I'm excited to drive away in my New to me car! Thank you again so so much Jeff and the J.D. Byrider crew! Thank you thank you thank you!!!

I financed a vehicle a year ago with JD Byrider and are still currently paying. At the time when we were signing our paperwork I asked for a Carfax report as stated to me when negotiating the purchase. I was told they would get me one but CNAC had already closed and I could pick it up the next day. Still to this day we have yet to receive one and have had numerous problems with the vehicle. Would this be considered breach of contract?

Thomas was great to work with. Made me feel comfortable with buying a car (Lancer). Worked with me to get me in the car I wanted with a good downpayment and explained everything and Melanie was also very helpful. I like that they added roadside assistance.

Great experience shopping for a pre owned vehicle with entire staff and management. Would highly recommend everyone to shop at dealer when looking for a great buy. Easy accessible location on the Westbank. PRICE WAS RIGHT. And vehicle fit all my family needs. Several of my family and friends have since shopped cars there.

I had an amazing experience with J.D. Byrider, immediately after I walked in I was helped. The sales reps had great attitudes and were very friendly and helpful. They made me feel comfortable and most of all they worked it out to where I was able to get a car I liked the same day. They went over and beyond to reassure me I was in good hands. I will definitely refer some friends.

Best place to buy a car, friendly. I would send all my friends and family to get a car. They work with people has bad credit. They are very understanding to help build your credit back up. This is my second car from them. Thank you so much.

I really appreciate everything J.D. Byrider does for me, they got my car in a timely manner, and got it done with a time frame they said. I highly recommend them for anyone. They are upfront and honest. I enjoy their great customer service.

Brought my car for an oil change and ask them to look underneath my to see if anything is leaking and also check the light on my car, and they didn't do. Ask them to something but they don't do it. I'm very dissatisfied with the service.

There aren't enough characters provided in this space for me to express how completely beyond irritated I was with my car. Jeremy ** helped me at this location and what a relief his help was! While gracefully helping other customers, he navigated me seamlessly through the car buying process and was wonderful enough to take that devil Ford off of my hands. He made an effort to make a personal connection with me; even recommended The Pizza Place for me to get dinner afterwards. He is obviously well versed and confident in his knowledge while not sounding like he's reading scripted lines. I appreciate him (and Matt **) for getting me into a new car, even if it took a bit longer than I'd anticipated. Thanks guys!