J.D. Byrider Reviews

Donne was my salesman. I picked out one type of vehicle and was very set however he suggested I try a different vehicle in which I was extremely happy with and still am. When a person can match you up they know what they are doing!!! I am very happy and would come back again.

My husband and I have some not too great credit lol, but they stayed confident I would be approved and got me in the exact car I wanted. They were nice and friendly the whole through. Thanks Chris and Marc!

Thanks to Chris ** I had a very positive time at JD Byrider. He worked with me and I didn't have to wait all day to get behind the wheel of a new vehicle... so thank you Chris **. This man should definitely get a raise or something.

I got a Chevy Malibu from your store in Bedford Ohio. The car was running fine. I had no complaints till out of nowhere the car died on me while I was on freeway. I had it towed to your shop and the next day was told I need a new engine. I just got it back yesterday and now the check engine light is on and the climate control is not working. I'm locked into this car for the next 4 years. This is not cool.

I'm satisfied with the service at JD Byrider. They got me in fast and kept me informed about what was happening at every point. I wasn't in the dark. I would recommend them to anyone. Once again great job. I'll continue to be a loyal customer.

My name is Andrew **. Me and my fiancee came in to JD Byrider service center in Florence Kentucky today at 8 am this morning and got our mounting brackets on our 2011 Dodge Caliber Mainstreet and the vehicle is running better. No rattling sound now but still an unsatisfied customer because of their wait time and the warranty on the vehicle and the store hours sign needs to be fixed. I couldn't even the hours of business so someone needs to fix that. Thank you.

Everyone very courteous and helpful. Got me into a very nice car when no one else would... Thanks JD. You saved my life. The car is clean and after a little trouble with the alternator, which they fixed, all is great. Love it love... thanks again.

I have used J.D. Byrider for multiple purchases. Sean ** has always been amazing and quick. They work hard to make my experience amazing. The vehicles there are amazing and the service department is always quick to get your vehicle maintained.

The mechanic said he fixed several things on my car but he didn't. It's overall too many things to name from my heating and AC system down to my brakes. The place is a rip off and unfortunately no one warned me. I never really write reviews but I had to this time. I'm really concerned about where my money is going as well because when I look at my receipt my balance looks as if I was never making payments!!!

The entire staff was really helpful in getting me in a vehicle that is affordable for me. Sherry was phenomenal with her skills in really taking the time to help me. I am very thankful for the experience here and will recommend friends.

Great service. Antonio was great. He was working by himself for hours and it was busy but he never showed it. He still was friendly and helped everyone. He got us approved and got us on our way. Will definitely refer.

Very friendly and professional staff. They really care about their customers. Everything is thoroughly explained. Great service! Just purchased my 3rd car from them and am happy to have such a reliable dependable company to work with. Thank you guys for all your great service and friendships.

It was wonderful to have a 2nd chance in buying with J.D. Byrider. I was able to upgrade my trade in with no issues as promise. I was very please with the service I received from sales to manager on site. Thank you JD Byrider.

Denise was very encouraging and helpful, made me feel right at home. I'm going to send everybody I know to J.D. Byrider. Best experience ever buying a car. Everyone was very fast and friendly and I'm glad that I made the decision to go to this dealership.

The most recent experience I’ve had with J.D. Byrider was speaking to Damon ** while letting him know about my poor customer service with the previous representative. He advised me that it was not a obligation for them to have good customer service, and not to confuse “direct with rude.” The customer service department with the company is horrible! I will NEVER buy, nor refer anyone to this company!

2008 Ford Focus, I love my car, I didn’t ever think I’d have such a small car after being in love with my 2004 Ford Explorer. I love my payment plan and know I should be done with it within a year?, at that time I plan to get another vehicle that I’ll be able to pay off in a year also?

Good experience. Ali was very professional and nice, helped us out a lot with questions and gave us reasonable answers and provided great feedback... The car runs great and we love it a lot. A great choice for us. We appreciate the good hospitality and the kindness he showed when providing us with a beverage because we were a little parched and the popcorn was good. I will recommend this dealership to my family and friends. Thank you again for the great service.

I’m very happy with the staff and my new car. I will recommended a friend or family to come here. My time here was a real experience and I will come back again and again so with that and my new 2011, I’m great.

My appointment was for my 1st oil change... Added request to check horn that was previously worked on. Both items completed in timely matter. Staff was courteous. Waiting area comfortable... I did not receive info if there were any areas of concern. Don't know if they checked tire pressure, fluid levels, etc... I was pressed for time once car work was completed.

This was by far the greatest car buying experience I've ever had, JD Byrider has come a long way, and they are knocking the competition out the box, sales lady (Haneen **) was professional and knew her job. I will definitely be coming back. Thanks for the great car - 2011 Kia Optima, low miles.

Dylan and Lu were great to help get us in another vehicle! They worked hard to find a vehicle we liked and that fit in our budget. They were quick with doing our paperwork and making sure we were taken care of. Highly recommend.

Today was a great experience. I love the car I picked out and everyone was down to earth and help me in every way. They made sure I was good and took their time and made sure I was leaving out of here happy and it was affordable.

I just wanna say thank you to William at the J.D. Byrider as you and Brian there at the finance office they got me and my significant other into a 2008 Hyundai Tucson. And I want to thank you as if it was not for you guys we probably still be looking for a different guy car. You guys even stayed almost two hours late to make sure we got into a car. Thank you guys.

I had purchased a car approximately 2 years ago and was informed that when I had purchased the vehicle that there was a complete and thorough check made on the car. When the sale was completed, the sale representative, Adam, solely dedicated in making the sale versus selling a quality product. Immediately after purchasing the car, there has been continuous issues with the horn and the ignition. This is very unacceptable and no accommodation is provided when there is fault present.

In November 2017 I purchased a Ford Fusion SEL V6 from JD BYRIDER here in Durham, NC. After I filled out the paperwork online received a call that they would offer $250 towards my down payment. When I arrived at the dealership I was informed that they knew nothing about my the company offering me $250 as part of my down payment. I finally got approved after being in the office from about 6:00 PM to 9:00 PM with them trying to get everything approved.

I have had the best car buying experience of my life. The staff at the Peoria IL store are so accommodating and made me feel very easy they the whole process. Alex ** is an amazing asset to this company. My mother and aunt came with me and my aunt is a diabetic and after sitting here trying to get the deal done, Alex went completely out of his way to get my aunt something to eat and my mother and I drinks. Josh ** is a wonderful person as well. We never sat for more than 10 minutes without Josh or Alex telling us what was happening. Josh made it work for us and I would definitely come back for another car.

I really needed a car and Austin was great through the whole process. He looked at every aspect of my situation, and got me in a car quick and stress-free. I will definitely recommend him to anyone I know looking for a car.

Great experience. The auto mechanic that I worked with was knowledgeable and polite. Everything was fixed properly and in timely manner. The total price was $250. A non J.D Byrider auto shop quoted me at $573. I saved myself a lot of money by choosing to come here! Will definitely be coming back if I experience any other car issues.

Great experience with the people who worked with me. Maria, Dan, Christina did a wonderful job finding exactly what I needed. They were super patient and very professional. I would recommend them to others. They did this in a timely manner as well.

You guys are ** awesome. I will tell everyone about my great experience here with you guys today. You all were friendly, very informative. For this to be my first ever car note I had a great experience. THANK YOU all very much.

My battery was bad. I called them and got an appointment the same day. I took it in and they had me in and out with a new battery and I only had to pay my $25 deductible!!! LOVE THEM!!! Everyone should finance from here. They're GREAT!!!

I purchased a vehicle over a year ago. From about a week after the purchase, repair after repair has been needed on my truck. About every 3 months (currently now 23 pgs total) I was having something repaired, which then began to be the exact same issues I'm currently experience. I experienced poor techs & service managers. My truck as of now has major engine issues, possible transmission issue & is currently not running. It has been almost 2 wks for someone to contact me back after I've sent several emails & I'm currently not receiving any help from them. I wouldn't recommend this Greenville location unless you're able to get the vehicle fully checked before making a purchase. Afterwards it'll be really hard to good quality customer service.

Very nice salesman and was very patient with me. I really do thank him and will refer him to anyone. Great place to buy a car. I was very very pleased with my salesman and the way I was treated. He helped me a lot.

The sales person - I came to JD Byrider kind of unsure but the gentleman. Dedrick ** was very polite and caring. He told me that I was going to leave with a car and I did. I would gladly recommend anyone to JD BYRIDER!!!

I had a wonderful experience. Dave made it pleasant and explained all the steps clearly and honestly. I would recommend J.D. Byrider to friends and family. I was able to purchase a safe, beautiful, dependable vehicle which i love. Thank you.

The interaction along with the program in its entirety was very desirable compared to other lots. The financing was simple and easy. I have bragged on the warranty program along with having understanding people helping you. Without JD Byrider's help, I would have been without a vehicle and a way to get to work. Thankfully for their staff and cooperation, I was able to have an easier life at an affordable price.

Steve helped me out and very understanding and helped me in every way possible and very patient. He worked with me all afternoon to get me in a vehicle. I was very happy with the service I received and he took me around to meet everyone at the dealership.

I believe everything was handled in a timely fashion manner. The young man I was working with was very professional and taking the time out to explain things very clearly. Also I think the TV prompt is a very good idea. I really was Constant talking with the lady on the prop. She also did a very good job. She made it easy to talk to her and very friendly.

Great customer service, but the computer system is a little outdated and slow. Always have a good experience when I take my vehicle in, and if there is a problem, it is always fully explained to me. I tell my friends about them.

They did my repair in a timely fashion and were very friendly especially the CNAC agent. Vehicle repair was done faster than I expected only 2 hours for my suspension and brake work. Alignment took forever because they had to send it out.

The customer service of some of the staff was great, some others need help in that department. When we got there we filed all the paperwork and 2 days later after getting approved for the car we still had more paperwork to fill out over again. When all that was said was we needed 3 contacts references. Not 12, so needed at pick up time of vehicle had to get more references. The service area personnel, my wipers on new care were backwards, told them when we test drove it. Went next day for paperwork and nothing was fixed on it, for the 3rd day they said it would be fixed. Again nothing was done. The way the wipers were I couldn't see the road very well. Still at pick up the wipers were still wrong. 3 days in a row of traveling 2hrs one way.

The employees at J.D. Byrider were very helpful and showed us the perfect vehicle that fits just right for our family. They were very kind, and straightforward. Overall they were awesome and I would highly recommend my friends and family.

I really appreciate the help. They went beyond their means to make sure I left in a car. Not only was my downpayment low but my monthly payments are low as well. I couldn’t ask for a better place. J.D. Byrider you're the best.

Charles worked hard and stayed late to make sure I got the perfect vehicle at a price that worked for me. I am very happy with my vehicle and never thought I would be able to get one like it with my credit history.

Filled out a preapproval online. They called so I called back working with David. He asked me what do I currently drive so I told him. Said would I be interested in trade in. I informed him it's in my father's name & I was unsure depends on trade value. I'd discuss it with my father. He then said they may require it for financing. I said well I doubt it will get traded in. We can keep it rather than lose money. Why do I want a new car I want something newer & good gas mileage & build my credit.... Go to speak to financing. I inform them of the same thing. Title isn't in my name. Depending on what they would give would depend on what my dad may say but I don't want it listed... So they process everything. David calls me back says it approved they can work with me but I'll need proof of income and my dad to sign the title over.

I had my Kia Sportage 2009 less than 10 days and it has been in their shop twice. Bought on July 6th, in shop 1st time on July 13th, drove it home and left it until next morning. Drove across the street to Speedway and broke down again. Causing me to miss my infusion which is absolutely necessary for life. I asked to trade it and was told not this early, by Andrew. Matt shop mgr offered me a rental for a day, but I would have to come up with $50 deposit. I'm a disabled lady, and live off 765 a month and this I feel is unbelievable. I've had to call several times and today still no car, and no answers! Thinking about an attorney.

Can’t say enough about Joe and his staff. I have never been mistreated or mislead. Joe takes the time to make sure I understand what needs to be done and why. I never feel that because I am a female. I am treated unfairly. Best customer service every time. Joe You're the best!

I walked in with no credit, was greeted with great service and drove off the car lot that day with a car. I would highly recommend anyone who needs a car to come in and take a deep breath because they're here for you.

The Staff will work hard to get you in a Vehicle get the extended warranty. Car was clean, no junk on the lot, no pressure at all. They helped us when others wouldn't. I recommend this place. Matter of fact I'll be back for sure.

Jeff ** Lafayette branch car salesman was terrific! Jeff made sure I was comfortable through the long financial approval process Jeff also kept me entertained and was very helpful and professional Thanks Jeff! Thanks JD Byrider! I'm very satisfied with my purchase!

They were great. I was in an emergency situation, and needed a new, safe reliable vehicle. They quickly worked with me and were flexible. Dustin was great to work with. They got me in and out with very little hassle.

My Experience with J.D. Byrider was amazing, the hospitality was great, they always asked how I was feeling and offered great complimentary items in my time and I really felt welcomed and taken care of. I enjoyed my time there. Thanks to the awesome employees.

I bought my car July 14, 2015 (2011 Chevy HHR), when I came in to do the paperwork, I was told that it would only be for 3 years. Come to find out this year, that it is 4 years now and they are charging me way more than the contract. I have asked multiple times how much my principal pay off is and they keep telling me that I am not paying interest and that it will be paid off next year. I WANT TO KNOW HOW MUCH IS LEFT WITHOUT INTEREST. I have never once missed a payment. My payments are set up for AutoPay. The documents they gave me say $13k for the car, but the amount they are telling me adds up to over $20k for the car. I have asked multiple people the principal balance and I am still being told $6000 is owed.

Experience was very good, Rod on Shadeland store was very helpful and did every everything in his power to help me get in the car I needed. I would recommend any to go to J.D. Byrider especially the one on Shadeland to go see Rod.

I would just like to say the whole team at J.D. Byrider are the most professional staff I’ve ever worked with. Bill and Rickey went over and beyond to make sure I was put in just the right vehicle and will definitely be referring anyone looking for a vehicle to go see them. Just a pleasurable experience. And to be able to get into a vehicle with some blemishes on my credit and to be able to re-establish my credit is just amazing. Thank You so much.

I am super excited about getting my car! Bud did such an amazing job! He had worked with us in our circumstances and helped us buy our new, reliable car! He made the whole process smooth and honestly relaxing. I did not feel pressured like I have before in the past! I highly recommend Bud!

Best experience with getting a car. She helped me pick a great car and the service was great. I would refer others to her. Even with a budget, you can still get a car. Brittany is the best salesperson.

Brent and Stephanie were amazing and helped me so much for getting my car. I’m going to recommend them for everyone who ask how I got my car. They made sure I was comfortable in what I was driving and satisfied with my purchase.

Very helpful in getting me into a car. Very polite and not pushy. Would definitely recommend this place to anyone looking to buy a car and help to rebuild their credit. This is the place for you. It didn’t take 5 hours of sitting here just to be told I was denied like another place that I had went to. Thank you very much for the opportunity to drive away with a car today.

We were denied to pay the payment we agreed on. The payment was one day late and the dealership refused to take our payment and stated that we owed what was left on the down payment that we had split up into payments. The manager dismissed my husband when he tried to talk to him and told him we had a week to come up with 1025 dollars.

I went J.D. Byrider in Tyler TX. I went in with a certain amount of money in my pocket for down payment. They said they could work with it. Then David starting asking questions about what I was driving and how was I getting around before coming there. Told him I had a car that was broke down. Never did I mention I wanted trade it. So we went thru all paperwork and financing and etc. And he tells me he needs the mileage and such off my car. I'm like I don't want to trade it in. I never told you I wanted to trade it in. He was very adamant that he had to have my old car to be able to do the truck. So I was like, "If I never told you I had a broken car at home you would be able to work with me?" He said, "Yes but you have a car so we have to have it."

In 2013, my son's mother and I were in a bit of a jam and her car was on the fritz of dying. We took it to J.D. Byrider where they appraised her car, allowed us to test drive THREE cars, two of which were the same car with a different color interior. We went through a whole car buying process, they appraised her car at $1100 and then told us that we needed an additional down payment of $1500, which looking back on it makes no sense because we didn’t even have bad credit. We just had no credit. But we wound up buying a Hyundai from them for 14k.

Andrew was extremely helpful and cared about what fit my life and budget. I’m driving away in a new car today!! Awesome experience. Powerful thumbs up to the whole team!!! I recommend them for those who can’t get financed traditionally.

LEARN CUSTOMER SERVICE! So I got a car from a place that everyone told me not to go to. I did because I was just super pressed to get a car. In within the first 6 months the transmission broke. Now I'm having transmission problems AGAIN... I Carfaxed the car. The transmission parts were recalled. Those parts were not replaced. I'm paying five times the amount of the car! So fast forward to today I was $50 short on my car note. I called and asked if I could pay them the $50 on the 31st. Either way you see it I had the extra $50... I just needed it for medicine because I'm sick.

Busy on a Friday but still quick. I was in and out. Supervisor was very informative for other work needed on my car which made me feel positive about future work needed to my car and let them complete it. I'll be back soon.

Great guy, assisted me like a professional, got me the perfect car for my taste, stuck with me through the whole process. Would definitely refer anyone who needs a car to him. Thank you so much! Have a great day!

Trevor was very helpful. Coolest dude at the dealership! Got me a car the same day with a low down payment. I received the car that I wanted. No haggling. Upfront and honest! Didn't seemed pressure. I would recommend this company to EVERYONE!

This company is a scam. You will never get your payments down because of their high interest rates. They came and took our vehicle because we were 1 day late and did not give us any notice when they took it. They thrive on customers who are needing a vehicle. My advice to anyone is to stay away from J.D. Byrider at all cost. CNAC treats the customers with no respect. We paid this company anywhere from $400 to $600 a month for over 2 years and they said we only paid $5,000 and still owe almost $8,000 (because of their interest) till the 14 year old vehicle is paid. By the way they sold us an old vehicle for almost $13,000 because they saw a desperate customer walk in through their doors. As I say, "PLEASE STAY AWAY FROM THIS PLACE AT ALL COST".

Everything was done in a timely manner and everyone was very nice and I would recommend everyone I know to come here and experience the nature of nice people and be treated with the utmost respect and I couldn't ask for a better salesman period.

Do not buy a car from J.D. Byrider in Durham. My friend bought a car from there in Feb. She was admitted into the hospital and no one could get her belonging. To pay her payment her mother tried talking to them and they would not talk to her. Then her husband call them yesterday trying to work something out. Rachel with CNAC told him what to do and he did it and they will extend her payment. Well them ** came and got the car last night only 3 days late. It's not like they was not trying to pay the payment. She has the money. We just could not get her belonging due to the hospital she is in.

Back in 2011 I purchased a KIA Spectra and everything seemed to be going ok and paid a good chunk of the car off. A year later I wrecked it and was a lawsuit and they won and are garnishing my wages. Now it's 2018 and I did a credit report and noticed that the judgment and all the payments never shown up. Everything I did or didn't pay on anything shown up except everything to J.D. Byrider. Something isn't right here and I'm going to get legal advice. I sense a scam here.

I tried to be a return customer today. I paid my car off in December. I NEVER, I repeat, NEVER paid even one payment late. I was considered a "VIP" customer and was assured that trading in my car would be perfectly doable and I would even get a lower interest rate because of my perfect payment history. I start a new job in Florida in June. I made CNAC aware of my move because it comes with an 8k raise and I figured I would let them know, since I might have qualified for a better car. WRONG. They DECLINED me.

I Love all the employees. They go above and beyond to help with your needs. I've never had any problems when it comes to payments, car repair, or just general concerns. I've had my van for almost three years now with very little issues. If I had any they were quick to help me with much repair.

Took a long time but it all worked out. It took me 4 visits and me being persistent about the car that I wanted but again it all worked out. I will say he stayed in contact with me. Thank you all for what you do.

I'm still sitting at the dealership but so far so good. I only had 2 options to choose from. That wasn't great but dealable. They were able to get me in a car that I could comfortably drive. That I appreciate. I only came here because Marty has been so great for friends. He tries very hard to be a decent, honest and honorable person. Kudos to him!

I am a current victim er I mean client of this horrible company. First thing they did was make us wait in the office for several hours while my father who is a diabetic started getting sick. We kept trying to leave but they kept on saying, "Oh we are almost done." Second one of the conditions was for them to sell me back my trade which they assured me was just for show. They shook on it, promised swore gave their word etc. I should have got it in writing because they without calling me like they said they would sold it to a pick a parts yard. Third their 90 point inspection is bogus. It was in their shop 3 times within the first month and now not even four months later it has multiple things including things that they supposedly had fixed wrong with it. Fourth after you sign and have you bent over the table they become disrespectful. I wish I never went to this place.

Wish I could put a 0 Star. This is the worst company ever. Their cars are junky cars that they TEMPORARILY fix to sell off lot. My husband and I got a 08 Ford Focus (all manual nothing electric). We paid 7000. The car got totaled. They took 3000 (which was the total value of the car) and we were still upside down 6000. I will NEVER recommend this place to anyone. This place is a ripoff!!!

Great sales, Austin was able to help me get the car I wanted. Austin is friendly and easy to work with. He can help find what anyone else needs. The car is great and rides smooth. All the cars on the lot were great and affordable.

I wish that I would have had someone to help me with a car buying process before I even came to these people or I should have just continued to use public transportation to get around because I have had nothing but problems since I got this ** car and now it seems that I cannot get rid of this piece of ** and I just spent damn near 200 dollars to fix. And now something else is wrong and if these people tell me another outstanding price, they can keep this piece of ** car. I am tired of putting good money out for bad. The money that I have paid out to keep this piece of ** running could have been used to purchase a better vehicle. These people are nothing but scam. That is why I will never recommend anyone going here. They should all be arrested for shady deals. Read your contracts people. A lot of loopholes.

Hope you like expensive lemonade, because all J.D. Byrider has is a bunch of lemons. They suck you in to think you're getting a great deal on a used car but they leave out the underlined details. The vehicle they placed me in has had problems since week one. Everytime I take it to their mechanic they just repair the surface. Example I got an SUV, the hatchback wouldn't open, took it to JD Byrider, they finally figured out what was wrong, fixed it, I got the vehicle back, one of the mechanics broke the door handle on the driver's side, they did not bother to fix it. After a week the hatchback stopped working again. I also went to have the oil changed and found out the power steering fluid is leaking. When I reported that to them they said that it will be my responsibility to get fix it.

I recently bought a 2004 Nissan Maxima. I told them I could only afford $300.00/month. The salesman got the approval and a short time later the finance specialist came out and confirmed the deal, except that I would have to pay a 1200 deferred downpayment. I agreed and they sent me over to another room where a third person went over the contract and payment schedule. During this time (he) said I would have to pay bi-weekly and that the payments would reduce once the down was paid. At (no) point did he inform me of a change in the agreed upon monthly payment, and he did a GREAAAT job of distracting me from looking at the schedule... I purchased the car on under the pretense that it has a clean title, no accidents, had a 92 point inspection, vehicle was conditioned for and had a warranty.

Warranty repairs for the exact same issue multiple times. After a year of failed repairs the warranty expires. Now to do the repairs they are asking me to pay for it. Repair a windshield rear wiper assembly on this van. Stop working properly. Had it reinstalled. Problem resurfaced. They tried to replace that new part with a salvage yard part. I'm done. This car dealership and repair shop are not worthy of consumer trust. Shady.

My husband and I purchased a car from here in August 2017. In September the car started going and that J.D. Byrider package they sell you don't go for anything that is wrong with the car. You still have to spend money getting it fixed. They sell a bunch of lemons. My car value was worth only $550 on KBB and they sold it to us for $8000 saying how good the piece of ** was. Not to mention it has been in two bad front end accidents. Let's shut all of them down across the state.

I am a former customer and it was a horrible experience. Back in 2014 I finally got a good job after years of low paying jobs while I was attending college. As soon as I got the job a month in my car started overheating and the repair was more than the car was worth so I needed to purchase a car ASAP. I didn't have much of a down payment and my credit was so-so. I decided hey I will go to JD. At there cars come with warranties and it will build my credit. I had a car note. All my previous cars I got from buy here pay here and for what it's worth you would be better off going than that route than dealing with this company.

I have never had a problem getting my car in and getting issues taking care of with them. Mike and his staff do a great job. I have been very pleased with the work that they have done for us on our vehicles.

I purchased my vehicle from their franchise located at 2886 S. Hamilton Rd, Columbus, OH 43232 in February 2012. Whenever I took my car in for service I would buy the dealership donuts and brew them some coffee. I had to have my engine replaced and they marked up the price of my engine, kept the core return refund and doubled the price of the tow bill. After they did this I went through my service records and found that they'd marked up the part prices repeatedly and even charged me $97.95 for a battery that was actually a Core Return Battery from someone else's vehicle but they forgot and left the AutoZone Core Return Sticker on it.

Ok so I live in Houston Texas and a few months ago purchased a car from JD Byrider 7990 Bellfort location. Everything was ok at first until ** the finance manager started to take it upon herself to charge my card without my permission for my car note when she could not reach me by phone. I do not have auto pay set up not have I ever authorized future pay or any of the such thing. My card is only on file because they kept it on file but since then they have charged me 3 different times without my consent.

I made an appointment with service. Got it right in. Found out it's the engine. My warranty is covering it. Whoever said they have problems with J.D. Byrider is full of **. All I had to pay was 25.00. Only thing is they need loaner casts because of people trashing them ruined it for the good people.

I've been a customer with them since 2014. I had a Jeep Cherokee Laredo. I missed one month payment in October sent an email to them that I would pay them for October and November with November's payment instead they came and picked up my vehicle at 1 in the morning and demanded for me to pay $1,181.56 when my payment is 379 a month. Then what was more crazy that I've been paying for this vehicle nonstop for 3 years and whoops I miss one payment and they repoed my car and then had the nerve to tell me that I had to make that payment. Well that's how they make their money huh. I am pissed off and how I work so hard for three years I'm making a payment on a vehicle that all I owed was $2,100 left on it and this is what happens and then they want more than what I owe left on it. I have reported this dealership already to numerous complaints.

My fiance and I both have poor credit, but we needed a vehicle. We had heard about JD Byrider having a $0 down sale. We picked out a 2005 Chevy Malibu. We were so happy to be getting a car, we didn't think to compare KBB and sale price. We purchased the vehicle in 2016, with payments of $184 every for 4 years. We signed all the contract paperwork, but we're stupid not to really pay attention. Now, in 2018, it finally clicked. We could have gotten a brand new car for what we are paying for this used car. KBB lists the value of our car at between $2000 to $3000. Somehow, I doubt it would have been much higher in 2016. Yet, looking at our contract, I now see that they listed the purchase price at $12,895. That is actual purchase price, before adding all the interest.

Thank God I only have a few more payments. This was the worst experience I ever had, not only was the car a total junk. I had nothing but trouble with this Car. The transmission when twice the rack and pinion on the front end when, not only was the car awful but the customer service was the worst. They make you think everything is great until you buy and you soon find out nothing but con artists, prior to buying this car from them I bought a Honda at a buy here pay here. Got it paid off in one year and the car is still holding strong, my husband car when and he took the Honda and I got the junk from JD Byrider. They called me a few days ago trying to sell me another car. I blocked their number never again. Over the four years I have only put six thousand miles on this car so that clearly shows this was a junk from day one and they knew it.

Went above and beyond to help me find a car. Would recommend to anyone. Joe gets an A+ rating from myself. This could have been a nightmare but turned out to be easy. Thanks. There was no pressure looked and chose the car I wanted and Joe kept me up to date every time I called and had a question.

I received a promotion and my pay dates changed. I then called and they were more than helpful in changing the paydates to the incorrect ones. I then called back 7 times over the period of 2 months to get it fixed. I was able to make my payments because I was paying in advance. But the last time I couldnt. I ended calling back 4 times in 1 day. They stated they'd send me the contract in 5 days. I refused and asked to speak to a manager. He promised me a contract in 30 mins. I waited 4 hours then called back. Had the contract sent to me. Then it had the incorrect dates again. I called and spoke to the manager again. She swore she was looking at it and it was correct. I had to email her a screenshot of the contract to prove it was incorrect. Then finally had it fixed. This has been by far the worst experience I've ever had.

J.D. Byrider would be ok company if they didn’t overcharge for their cars. They would be ok if they was straightforward about their cars. The Carfax I got has no water damaged or accident. But you can look at my car and see it has been sitting under water. They warrant only last up to 3500 miles instead of 3 years.

I am buying car from J.D. Byrider. It is a 2008 Grand Prix. I has been in the shop constantly for issues. The car has broke down on me leaving me stranded several times. The guys in the mechanic shop are a joke, hell I know more about cars then they do. They half ** the work then tell you everything is fine. I have spent close $2000 on rentals and paid all my car payments. They don't care about their customers, they see you as a paycheck and nothing else. My car is in the shop for the 3rd time just for the transmission that no one seems to be able to fix.

Never missed A payment, I simply just do not want the car anymore. Looking for options to get rid of the car, currently owe 10k and the car is worth 5k so setting the car on fire is not an option... yet. Called in to ask for payment options to pay the loan off and I was told I wasn’t allowed, coming from a bad situation and having a repo on my record from my ** ex wife I had no choice but to use J.D. Byrider. I’ve had the car for 3 years now, since, I’ve graduated with my doctorate started working and now I make 20k per month... and they will not let me pay the car off!!! Unheard of! I walked in with a cashier's check for 10,324.52 and was denied. Lol. ** this company. I really could care less.

That Joe guy was the man. Very straightforward... No haggling... No drama... The sales crew and finance guys are really down to earth. No drama. I like using this location when buying a car! Thanks.

Great experience. From the beginning to the end great customer service. Helped me figure out what I could and couldn't afford. Helped set me up with a good reliable car. Will send friends and family. Thanks Scott, Ant and Joe.

First off, when I first called to make sure they actually go by your income to make sure you don't fail payments is A COMPLETE LIE. I drove an hour for them to tell me that they could not work with my income therefore I had to get a cosigner. Second, they told me that my payments were gonna be much more even with a cosigner with great credit and only gave me a choice between 3 cars. Third, the book value of the car is around 3,500 for a year 2005, I'll be paying 18,000 when finished paying. Fourth, it's so convenient that the so called warranty won't fix the problems I noticed while driving it home (they knew what needed to be fixed).

I went to J.D. Byrider to build credit. I have never been late on payments, not insurance and I feel screwed. My car is now getting ready to go back in the shop now for the 11th time in one year for the same problem. They tell you it's fixed and it's not. My husband and I work swing shifts and it has become a nuisance finding time to drop it off and spend yet another week planning transportation. It was going back to the shop in Colerain once every month for the same problem for about 8 months until they admitted they couldn't fix it. Sent it to the one in Fairfield and now getting ready to go back for the 2nd time for the same problem (leaking and won't hold power steering fluid). I honestly feel like this company is a scam. They don't fix anything or try to find the root of the problem. Just bandage it up and pray the problem is solved. Straight crooks preying in the vulnerable.

Very satisfied they fixed my car and I was pleased getting it back today. Also don't have to make a payment this week and did not have to pay a deductible. Were very easy to work with unlike the insurance of the person who hit me. Thank you.

Mike - I am completely satisfied and very impressed with him and his abilities. He has never let me down and always comes through for me. He is sincere and dedicated to providing customer service to the absolute best possible. Because of his performance I will be looking forward to my next car from JDB.

My experience was awesome. Mr. ** work with me to the end. He provided me with all the service that you all provide. He broke everything down so I can know what they have to offer. I will highly recommend Mr. ** and J.D. Byrider.

Hello let’s be fair. I understand charging people but c'mon I’ve paid my payments on time for almost Two years. The car I have is priced at 3,995. I owe 10,500 and it has a lot of miles. I was taken advantage of because of my good payment history. Please help anyone.

I have had my car with this company for over a year. The repair side is a complete joke. They have gone through some many people and at one point I had to listen to the service girl complain about her life and health before I could schedule an appointment. They had my car on the lot at one point and didn't start the repairs (which were their fault) until days after and then told me it was ready for pickup without the repairs being started. I have overlooked a lot and continued to make my payments. This time is like the straw the broke the camel's back. I made a payment with Stephanie the finance manager over the phone. She told me the payment was not processing even though on my end and the screenshot I sent her showed otherwise. Stephanie however was not the problem as she was great as always. The was some glitch in the system so I had to call my bank and have the payment reversed to process it again.

I have never been so shaken in my life. I purchased a van from J.D. Byrider in August of 2017. By October the vehicle had started rattling and knocking. I was told to bring it in and it wouldn't even make it on the freeway to the dealership. It stopped leaving us stuck in the middle of the freeway having to push it to the nearest shoulder. I called them back and told them that it was completely stopped and they sent someone to pick up the vehicle (failing to mention that I had to pay the tow fee out of pocket until I picked it back up). I was told the next day that it was engine failure and I was put in a loaner (a small Pontiac G6 and I have 4 kids). I was told to pick up my vehicle after about 3 weeks. I spoke to two different people and no one told me about any fees until I came to pick up the vehicle. I was told that I had to pay the tow fee and a warranty deductible.

In and out in under 30 min! Went above and beyond to provide great customer service. They saw we had restless children and expedited the process. Answered any and all questions pertaining to the vehicle. Made us feel like we mattered and managed all of this on Friday, their busiest day! I would give them 10 stars.

We have been having problems with the car for a while. I am very dissatisfied with the car itself. You can drive it for so long and the speed cut down. I took it to the shop and they told me one problems and that was not the problems wasting money on nonsense.

My vehicle started to act up as I proceeded to work. I learned it was the electrical throttle control. I had my vehicle towed to the service department. My vehicle was fixed without any trouble. I truly appreciated the quick and friendly service.

I would definitely recommend J.D. Byrider to friends and family. The customer service is very friendly and fast auto service. I even love the discount you get off on your oil change. They are really dependable and caring for your transportation.

J.D. Byrider Palmyra - Great overall experience if I’m buying it's from Brian. Salesman came and picked me up I was so surprised! Very patient helping me and my girl thru process. A nice place to do business an really nice people including Mateo.

This is my experience with J.D. Byrider... I purchased the car in August 2017. They told me no down payment was needed. Because of the situation I was in I was thankful. The catch was I had to pay $250 every 2 weeks for 4 payments then my payments went down to $188 a week. I have paid faithfully all my payments. This past Friday unforeseen circumstance arised and I was unable to make the payment. I received a call from a man that was very verbally abusive to me. I asked him to take $500 on Nov. 10, but he said no and began the abuse, calling me names and degrading who I was as a person. J.D. Byrider takes advantage from poor people that do not have good credit. Even if you make your payments, and a situation arises that was out of your control, they treat you terribly. I wish I would have known this. He told me if I drop off the car, they would let me out of my contract. I really feel like I have been ripped off.

I just paid our car loan off a few months ago. We decided to sell our vehicle & I notice on the title that there's a lien on it from the state revenue dept. I could've sworn we had paid that with our loan... I'M NOT VERY HAPPY!

First off I've never seen a car dealership so full of **. I mean from the beginning to the end all I saw was red flags. Nobody helped. Nobody asked what type of car I'm interested in and I'm trying to understand how can you tell me my monthly payments without knowing the type of car I'm interested in. Attitudes were terrible as well. Cars are overpriced and everything on the website is a lie. They need to be got for false advertisement. Nothing was the way they said on their website. So don't waste your time going there. I wouldn't buy anything from there if that was the last place on earth. So don't waste your time. It's all a big ** gimmick. The amount of money they want for notes you can pay for a brand new car. Don't waste y'all time. All vehicles are overpriced way above book value.

I bought my car in April, it was what I could get with my current situation and that's fine. Within a week I went to start my car to go to work and it was dead. When I bought the car I went to test drive and the battery was dead and they assured me that it would be handled before I left and obviously it wasn't. On the day I bought it after leaving when I drove on a bad road I noticed a noise at the driver side front tire and it shook really bad. Called them and they said it needed to be realigned, took it to them and they did just that realigned and changed my battery.

Wow. I can't believe I have been making payments on time for 3 and a half years and the one time I fall short they tell me no. I was willing to make two payments on the next check but the finance manager told me no... Do they not understand things happen and sometimes you can't pay on time. I can't wait till I pay this car off so I can be stress free.

Salesmen were great. Got a car and it broke down within a week. Yes they fixed it even though it took 5 attempts but the other issues I had they tried to nickel and dime me to death even though it's under warranty, no they do not honor the warranty in Rockford Illinois. I told them of the issues and now they refuse contact unless it's about getting money. Yes they are a true American corporation! I tell people I know and others NOT to ever go to them and yes I have turned several friends and clients away from them and will continue to do so. They are bandits driven by greed. They do not even try to make good on anything they promise.

I have been in the sales area many times. Each time they have fixed my cars quickly and have done a great job. Tom will make sure you're taken care of and he's the only one I trust to talk to. Skylar is one of the mechanics And he is amazing! They listen to my concerns and always make sure to let me know what's happened and how they're going to fix it. Rachel, Adriane, Skylar, and Eddie have always been friendly and helpful when I'm there.

Omg god, it was good when getting the car. When it came to sign paperwork I messed up big time. I never got the Carfax report which I shoulda made sure which she told me she would get me and of course I never got it. Well a few hours after I got the car my catalytic converter started making noise. Well that was just the beginning. I've been in the at least 6 times due to catalytic converter, headlights, pig light, temperature gauge not working and brakes all this within 57 days of getting the car. Don't go there you guys. You will regret it and they will not switch car. My car in Carfax report says been in accident. Mileage discrepancy. Etc... Which they did not give to me but yet made me sign for.

Very friendly service. Polite and always make sure my car is all checked out before I leave the shop. Great customer service. I would definitely refer my family to J.D. Byrider. Like the fact that they send me a message when my oil change is due.

Thank you so much, Chris did a great job helping me and he took his time. It took a long time (paperwork) but it was worth the wait. YES I have and will tell everyone J.D. is the place to be for your next car.

The list of issues is long. Just the fact that a customer who only came in to buy a car has dealt with these issues and treated so poorly says a lot. From first encounter I made them aware of issue. Service kept saying nothing was wrong. That happened 2-3 times. I finally got a hold of Chris the owner. He kept making it out to be nothing although he test drive it with me. They finally took to a transmission shop and clearly there was a problem. So they did fix that issue after they claim they have a checkpoint system. Clearly there is not because the car wouldn't have been in such a poor condition.

Not only have the issues been resolved but Tom went above and beyond what he had to do in order to make sure I was happy. They did a great job.

Mr. ** is a very excellent sales agent. He went above and beyond to help me in all ways. He never mislead me, he provided me with honest answers, he deserves his job and much more. He deserves a job well done. Thanks Mr. **!

Really nice people and they help as much as possible. Shawn and Selina were great and I would strongly recommend J.D. Byrider. Not to mention the payments were really affordable and my car came with an awesome warranty. They gave me a choice of a lot of nice vehicles... it was hard to choose.

They were nice at first. I been paying for almost 3 yrs. Never missed a payment. Then I take my car to be looked at. Awful funny they can never find nothing wrong. Because my warranty was getting ready to expire so I took it to somewhere else and it was my transmission. So I told them and they gave me quote of 23000 so I found somewhere for $950. Had to fix it myself cause the mechanic don't know what they were doing. I know I'll never buy another anything from JD Byrider. When you want help they are so rude.

Mr ** was good at helping me. Also Mrs ** was good at helping me. Everyone is so nice and friendly at the 155 location. Everything that I asked to be done was did and I didn't have to wait too long. My car is back to normal again and I will recommend all my friends.

So I buy a 2011 Ford Fusion and 5 months later the transmission drops. So while I'm paying $482 a month now I had pay $340 to rent a car. Then after waiting a week for my car which they basically said fix the car or return and still be on the hook for the loan. Now after a week without my car which it broke down Tuesday said it be done Tuesday still haven't gotten my car back and it Thursday. Luckily it happened within their 25000 mile warranty. They offer no extended warranty even if I'm willing to pay for it but this is absolutely ridiculous. I $2000 down and instead of paying a car outright thought I'd get something that's already been checked and had a work up and would hopefully last a little while before anything needed major like this needed to be done like this now. If I don't get my car back today I'll have to get another rental car. JD Byrider clearly doesn't do proper checks on their vehicles so please be careful with them.

Very pleasant team of works. Matt ** the salesman was awesome. Would recommend to my friends and family when looking for a car. Second car bought with J.D. Byrider. They helped with every part of getting the car ready for us to drive away today. Couldn't ask for a better group of people.

This was a wonderful experience! I would definitely refer my friends and family! They have a friendly staff and great hospitality! I now have a newer car to call my own! Proud driver of a 2009 Toyota Camry! Greg ** is a great salesman and very precise!

I am very upset after purchasing a vehicle in which I paid way more than the value of to get my credit back on track and I'm appreciative of being able to get into a car but the warranty offered I believe is a joke and the statement they have good cars is fictitious. I have had door handle panels fall off after one day and have no brake lights or turn signals now just after 1 day.

The service was prompt. The people were courteous and helpful as usual. I appreciate that I can come in and get an oil change for free. However, I would like for appointments to not be so far apart. I have to wait almost a month to get my car checked on.

I had a great experience since this was my first time buying a car. l wanna thank the team for all they did. Mr. ** and the nice lady who was there were so helpful. Sorry can remember her name but she was great. Thanks a lot for the first time great experience.

The service department is under new management and I love it! They got my car and looked at it and had it done in a day! Before they worked on it, they called to get my approval on the estimated price it would cost and details on what exactly was wrong. Before, I would sit all day and they would never tell me what they were doing or fixing until after it was completed. The new team were professional, friendly, and efficient. I am very happy with them.

Went on 7/11/2017 at 10 am CST at J. D. Byrider on Fort Smith, Arkansas. Fill out applications, advised me what car I wanted, advised them I wanted a SUV or a truck with payments for 200. Told I was approved and advised me to come back to drive vehicles. Arrive on 7/12/2017 came into establishment. Told me to test drive car so I do. Advised them it had popping noises in the front end. They me it had no issues. They told me it was covered under warranty but refused to fix front end and wanted me tell anyone about the issues. Then they advised on contract could not refinance it was not their policy. They stated on their warranty to fix front issues but refused and refused to give me key fob due to laziness. I will never buy a vehicle from them ever again due shady contract due and poor customer service.

Staff was great and everyone was so nice and professional. My salesperson was Vanessa and she did an outstanding job working with me and the general manager Mrs. ** is absolutely amazing and did everything she could to help me get into a vehicle! Thanks.

I had a great experience buying my car from JD Byrider in Glendale Heights. My sales men was honest with me when it came to the process and the things that I need it to bring. When they told me I was approved I couldn't believe it. I make payments every two weeks instead of every month and I like that because my payment doesn't feel heavy on my finances. Thank you JD BYRIDER!!!

I live nearly an hour away from any J.D Byrider lots. I called the lot in a city where I needed to do other errands. I called prior to making the jaunt to see if the Fourth of July $4 down promo would still be valid. I was told it would be extended and would be valid for me on that day. I asked if there were exceptions to the promo. The answer was a very definitive no, not unless we had extremely unique situation or were looking at extremely over priced vehicle. After driving an hour to get there, and a long wait, we were told it would take $800 to get into a car. Heard 2 other customers told the same thing. Really?! Then why when I asked if there were exceptions to the $4 down was I told it was a rarity!? Statements like that are why used car dealers get called liars.

Drew was a fantastic salesperson. Made it happen. Process was not all day. I will recommend Drew. Anybody need a car go to Drew. Good and straight up. Thank you from Mr. and Mrs **. We I say he got us in and out finance dept. Got ball rolling. All staff was awesome to us. Thank you so much.

Lee ** was wonderful, knowledgeable, patient, and friendly. Enjoyed my visit and the customer service of everyone. Jessica and Shelly were wonderful as well. The process was quick. Everyone was very friendly even the gentlemen and ladies I didn't have the pleasures speaking with.

I went to JD Byrider December 2016. I had been without a car for months and was catching the bus in the snow. My credit was poor and I had a repo on my credit. They stated they work with customers with bad credit to rebuild credit and to help them get a vehicle. They seemed so nice and helpful. I was sold a 2009 Kia Rio for close to $14000 which I was shocked at the cost. The first 5 payments or so I was on time. I was 6 days late on a $195 payment and they were threatening to repo. They contacted many people I had placed on my reference list. When they did call they explained I was late on my payments and told my private info. They removed the fuel box from under the hood so the car would not start and I was not made aware until they brought them back. The very next day after the payment is due they start calling at 9am and continue to call.

In June of 2016 I had some Unforeseen credit issues and was unable to finance a new SUV. I went to J.D. Byrider in October of 2016 and saw a SUV that was in decent shape. I purchased it even though it was about $9,000.00 overbook on it. I had no choice. I went in and saw the rep from CNAC and explained what happened to me and the loan was put through immediately. From sales to service they have been incredibly amazing to me!! You may pay more for the vehicle but make your payments on time and they will not not bother you just like any other finance company.

I would recommend anyone to J.D. Byrider. They are so nice and friendly and easy to work with. The process is easy and there's no hassle. Was stress-free and very reasonable. They work well with you to make sure they have what you're looking for and make sure that you are satisfied.

Even though they weren't able to get me into a vehicle the service was great. The staff that was there was very polite, would definitely recommend to friends and family and will be returning with items I need to purchase!

J.D. Byrider Augusta: The staff was very knowledgeable and helpful when I came in. They made me feel like I was apart of the family! Vanessa and Brittany assisted me in understanding the process and benefits of choosing J.D. Byrider. I will send my friends and family members there.

My sales gal Jenni was very friendly, very knowledgeable and helpful. I would recommend her and JDB to anyone! I was in and out fast. The process was very professional. The cars that were available were nice and clean. Again great place to get your car.

The employees are very helpful. This place works with you and your budget as well as helping you establish credit. The sales agent Mr. ** helped with everything from start to finish. I would recommend them to anyone on a budget and who needs help establishing their credit. Really great company.

The guys there are fun and professional. I took my van in and it had a leak. They fixed it and when I had a question on something else. The service manager had his guy check it out before I left to make sure everything was good to go. Thank you.

Very helpful and friendly. Willing to work with payments and fast response. Same day car and many cars to choose from. Would send any of my friends or family members here if needed to get a new vehicle and is nice to have someone local to be able to do any repairs.

I sat down with a financial advisor and he tells me he can't finance me because I transferred my job and my pay doesn't add up. Then have the nerve after to question me about my job. Then the neck is a job verification for. Do you know how to do your job. They don't ask you if you want water or anything. The lady who took care of me was on her phone. This isn't a real dealer. DO NOT GO HERE. HIGH MILES WITH FLOOD CARS.

Thank you for all the help getting me into a wonderful and safe vehicle. The warranty is great! It came with a 3-year/36000 mile warranty and payments are something that I can afford. Thank you Matthew for the help.

I went in to J.D. Byrider to purchase a vehicle and was helped by Mr. **. I was very pleased with ** level of professionalism in assisting me with all that was needed to closeout the purchase of the vehicle. ** explained all that I needed to know about the car down to the $5 oil change. I would truly recommend anyone who in need of a vehicle to stop by and leave smiling...

Great experience, great warranty, low downpayment. Go see Mr. Greg ** when you're looking for a vehicle, tell them Tre sent you and he'll get you on the road. Low payment as well, accept nothing less if you need a ride.

I don't write reviews but this was such a horrendous experience I feel obligated to warn people to avoid this place at all costs. I created an account just for this purpose. My girlfriend had financed a car at this place. She let her son take the car on a cross country road trip for a couple weeks. While the kid was gone they checked the GPS on the car and assumed wrongly that the owner had left without paying. She was told by Dane that they had tried numerous times to contact her about the car being out of state. Only none of the numbers they had on file were contact numbers for her or her kid.

I bought a car here and three days after I bought it 2004 Buick LaSabre I had to go to the shop and repair the gas line. Within three months I had to go to the shop again for a bad gas pump and two other times for engine service. After the engine service the check engine light came on. Even though some the repairs were covered by warranty the pain of having to go back and forth to the shop and paying for repairs not covered by warranty and the car payment too does not add up to a good experience and my friend and former coworker told me not to buy here. I should have listened to him.

I purchased a car from the J.D. Byrider store in Cleveland, OH in December 2016; on June 1, 2017, the car stalled on a freeway exit, I had to get the car pushed off the road and finally towed to the dealer for repairs. As of today (June 15th), I have been getting the runaround about the car. I have a family to support, I have lost money paying for rental cars to get back and forth to work. And I am still paying J.D. Byrider for a car I haven't been able to drive for two weeks - I cannot in good conscience recommend anyone to buy a car from J.D. Byrider if this is how they treat customers. To anyone who reads these words and are considering buying from J.D. Byrider - DON'T!

Two weeks ago I went to the Fairfield, Ohio location of the J.D. Byrider stores. I had received a voucher for $500 off the retail price of a car, which would in the end equal to two car payments. The salesman (Dan) who had been assisting in the process of finding the perfect car was amazing. He explained everything to the best of his ability and he made sure I wouldn't get my hopes up by allowing me to be approved before showing me any car. Once I had been approved and decided on a car I went to the general manager to sign all the papers and he had acknowledged my $500 and had told me that it was applied to my payments. So I got the keys and before I drove away I made sure to tell Dan that we had already noticed a problem with the car. He was very helpful and told me to make an appointment with the service center.

Ok so I got a car which had 1000s of problems but I was fixing them on my own with my own money. But then my motor goes out and this is when all the nonsense starts. So I was told I got my car at 118 thousand miles. I've had it for 1 year and now they're saying I have 250 thousand miles on my car which is literally like impossible unless I was driving about 1500 miles a day which is a ridiculous amount of miles that me as a 26 year old full time employee with a baby could never drive. All I do is go to work and come home and they have the nerve to tell me that I drove 100 thousand miles in a year and that I have to pay for the motor which I didn't find out until after 2 weeks after my car sat at their service dept.

They were very helpful, they repaired everything that was wrong with the car right away. Their service dept is great. They take advantage of people in financial difficulty by more than doubling the book value of their cars. You find yourself in need of a car, then not being able to get bank financing, then having no choice but to take them up on their offer for purchasing a car from them. I recently found myself needing a car, because of issues with the car that I had. Due to a past job loss and vehicle repossession, I went to JD Byrider. I also am the primary caregiver for my mother so I needed a reliable car. They sold me a car at just over $10,000 dollars, this car had a Kelley Blue Book value of just under $5,000. More than doubling the price. Yes, I could have walked away, but with my responsibilities and my job requiring a car, I felt I had no choice.

It was a great experience. Everybody was very nice and tried their best to get me what I wanted! I would like to thank everyone at the JD Byrider group in Kokomo, Indiana for all their support and friendliness. I got a Scion TC and it's amazing. The overall condition is an A+.

Ok I received an email stating I was able for a trade in. I went in today on June 7 to see about this. I was addressed not being behind 33 days and was told that it was best I leave my van and they would find me a ride. I walked out and left with my van $14000 later. I refuse to give up all that money. You all say you're here to help us but I don't see it that way by far!!! I will never do business with J.D. Byrider again.

After owning the car for less than a year it needed to be fixed and repairs were several hundred dollars. After explaining that we did not have that kind of money for repairs since the car was only 7 months old the customer service department was of no assistance. Since we need the car to get to work and school as well as so pick up our school age children we had no choice but to get the car fixed. JD Byrider fixed the car but then was not willing to work with us on paying for the repairs.

My wife and I purchased a car from JD Byrider after completing bankruptcy. We needed a 3rd row vehicle for our growing family. About 6 weeks after driving our car home, we began experiencing difficulties with the transmission. We took it in and it was confirmed that the transmission needed to be replaced. This was done at no cost to us, including a part that had to be overnighted to complete the transmission repair work. Nate at the service department went above and beyond by having our repaired vehicle delivered to our home, as my wife had an important medical appointment to keep which otherwise would have required a taxi to arrive in time. Frederick in sales has also been wonderful. When we sat down with him at the time this issue began he assured us that in the worst case scenario he would find us a different car. This is a dealership that takes care if its clients.

When I purchased my car from this company something told me not to go through with it. Who sells a 2004 car with a high interest rate, only JD Byrider. I had my car for two years and all of a sudden my car stops working May 2017. I talked to other people who purchased a car from this company and they stated the same thing. I pray whoever reads this DO NOT PURCHASE A CAR FROM THIS COMPANY. PLEASE LEARN FROM MY MISTAKE. THIS COMPANY IS A RIPOFF!!!

Got approved quickly. Felt great about buying. They were amazing about making sure we had payments that fit our financial situation. The salesperson was very attentive and kind, and worked well with us. They were also willing to stay until they ensured our vehicle loan was complete.

When calling to speak to my account manager, she talks down to me with complete rudeness. I had an extension on my last payment. JD took the money as promised; but now is saying I am missing a payment. Can't get no clarification from my account manager. I refuse to speak to her and will need to speak to her manager because she will not speak to me the way she does. The last comment she had for me was "what do you expect from a 2008 car," I had to reply by saying, "if I am making payments as it was a 2016 car, then I want it to run the same way."

My experience was VERY HORRIBLE... first thing they made it seem like they could help me over the phone. I told my situation with my car before I got to the location in Bellevue Il. The saleslady Jen called me everyday saying "Come out. We can help. We don't turn down anyone... so I finally get there, sat down with her and we did the application. After we get done she submitted my app to credit and she's like "Well since you still paying on your car, you have to pay that off first. First of all the transmission is going out." I explained that to her before I got there. Why would you people sell me a dream? That was a waste of time. I got off work early and coming from St Louis, MO... don't go here they will sell you a dream!!!!

It was a GREAT experience. Here my sale representative was a great guy. Would recommend to anyone and will make sure I come back in the future and send them to Phill ** at the West 4th street location and I look forward to starting to build my credit here at J.D.

Darrell worked his hardest to get me in the vehicle I wanted. He took his time and explained. He along with Theo and Louis made sure I understood everything concerning the car and payments... I'm grateful and thankful for all of their hardwork.

Great environment and great place of business. Had a great experience. Just purchased my second car from them and I'm pleased once again! Great people and everyone is always friendly. Thank you guys for your help and placing me in yet another vehicle. Look forward to continuing business with you!

Alyssa ** helped me and she was very informative. I was showed great customer service. I would highly recommend going to them! They have a wide selection and make financing beneficial to you. They don't rush you or force you into a car you don't want. Thanks again!

The gentleman that assisted me were very nice, helpful, gave me a great deal and got me in a car I love. They got me a good rate and even matched my down payment and walked me through the process of obtaining a loan very fast. Also while I waited they gave me beverages and charged my phone on top of roping off the tank.

I had the greatest experience at JD. Marty was very helpful, determined to have me leave in the car I wanted and he did, he was super positive. Stacy was also great. I thank you guys so much for helping me out yesterday!

Brian worked hard to find us the truck we wanted and at an affordable price. He kept us informed all the way through the recon on the truck we wanted. It was a very painless process and no BS! Thank you!

Very good service!!! Nice people to work with and very understanding. I'm glad I bumped into this company. They have nice good cars to choose from. The best thing is that as you make your payments on time. It also help your credit score. They make life easier. Thanks.

Thanks Rich. I am so happy about my purchase. It went really fast and you got it done like you said you would. A lot of people would not help me out with my credit situation so thanks again. If I know someone in the same situation I will send them your way.

Buying and servicing auto so easy to purchase an auto and servicing it after the sale. They are very trusting and honest and help with all situations that sometime come up. I would recommend them to all the people I know without hesitation.

We bought a car from J.D. Byrider 5 yrs ago. We thought we were paying it off last month but when we made what we thought was our last payment they told us we owed $1700 in late fee. Wow were we shocked. Ever since then they have threatened us with text msgs and phone calls. What a great disappointment. Life is hard and I am grateful for companies like this but considering the high interest rates that we pay for their service I think these late fees are extremely unjustified.

Purchase car on 4/15/17 and still do not have my car. I have had to take the car back 3 different times to JD Byrider. Finally (after the 4th time), they let me take it to Nissan which will be an additional 5 to 6 days for the transmission. I can count on both hands how many days I have driven the car since purchasing it. I've been asking for the GM to call me back since the last week in April only to be told it's a chain of command they have to follow. I finally filed a complaint with their corporate office in Indiana and was advised that can take up to 5 days to review. All while I'm still without a car because the office in Orlando states they can't give me a loaner car or purchase me a rental while my car is being fixed. That is the worst buying experiences I have EVER had!

I bought a 2002 Nissan Altima 3 years ago... The car was total junk. I put down $2,500, and the bill came to $21,000, that's right, $21,000 bucks... They had to change the engine 3 times, the heater stopped working after 1 month... These people should be shut down. I am contacting the PA Attorney General, and filing a report against their company. It cost me? 21,000 dollars, for a piece of junk that they bought at an auction for 3,000.

I love everything about this place. Nothing but good positive things. My car needed minor things done and Cody back in service took care of it right away and made sure everything was A1. Thank you J.D. Byrider. I would recommend this place for everyone.

The staff was friendly and very knowledgeable. They expedited the buying process in a very timely manner. The location was very clean. Customer service was good. Overall very good experience and I would recommend J.D. Byrider to friends and family.

Shop well ran. Got me in and out very quick. Very professional, great work, very friendly. Would give 10 out of 10 on service. Shop foreman was very knowledgeable, goes up and beyond on providing great service, delivers on time. Mechanics very good on fixing problems, would recommend them to anyone.

Sherry ** is the best salesperson ever... A-one service and honest. I recommend you see her when you go. The atmosphere and low down payments... You can't beat it. Just make your payments on time is all they ask and keep insurance on your vehicle. Your vehicle comes with a warranty and everything.

Their service department has gotten me together for over 5 years and are highly recommended. There was never an issue that they couldn't fixed. And they aren't costly like most places. Always willing to work with you and what you can afford to ensure that you come back.

I bought a car from these guys March 10. They told me to write down everything that was wrong with the car. I explained to them that when I step on the breaks I keep hearing a screeching sound. So they gave me a service appt which when I went I was told that there was nothing wrong with the car. That they had just put breaks on the car and that the noise might always persist because of it. So I been driving the car and the noise just got louder. So I took a look and there are no front brakes at all. Called them again about it. Now they're not as nice as they was the day I got the car. The women I made the deal with won't even say hello when she sees me and not once came and ask do I need any help.

It was great. The sales representative was so pleasant to help me get the car I needed. They didn't give up on getting the and the payment I can afford. They so sweet to help me. They went out of their way to help me. Thank you all.

It was a great experience. J.D. Byrider has helped me with any auto repairs and really been a blessing with lower cost for vehicle payment and repairs. I would recommend friends and family to this company. I am buying my second car from J.D. Byrider. Every SUV I have bought has been in good shape and has drove great. I also had a really good salesperson. She has really helped me.

Sherry was amazing. She went above and beyond to help me get a good car that was a good fit for me. She wasn't just concerned about the sale. I would recommend to someone else just simply based off the customer service I received from Sherry. She is a great employee.

Ever since I bought this lemon of a car. I've had nothing but problems with it. I took my car to service 4/17/17 after shaking from my motor and my check engine light being on, the guy reset my check engine light and said it's fixed, next morning doing the exact same thing. Motor and transmission is still under warranty, I think they are buying time so my warranty is up. I will never recommend nor ever buy a car from them again. I will write reviews all over the internet if I have to, and if I have to sue them then I will. Don't ever buy from J.D. Byrider on I55 Jackson.

We turned in the car because of money problems. They insist that we pay the entire loan even with having the car back. To our knowledge this is against the Michigan law, as well as calling us twice a day and calling our references twice a day (which they said they would never do).

I enjoyed the whole process. Everyone was very professional and after being told no everywhere else I got approved here. I would definitely recommend them to friends and family. My prices for overall are very comfortable and I look forward to working with them.

I really enjoyed the people working here and giving me the opportunity to purchase a vehicle here. I love my new van. I want to thank Kyle, Mike and Travis for helping me through my purchase and Amy for explaining all my documentation clearly to me.

Let me tell you-my credit is poor, low down payment but still drove car home. These people are lifesavers. Cindy, Antonio, and Anthony I am so glad I came to see you guys. I would still be using Uber or Lyft making others benefit. No anymore!!??

I was helped by Angie at the South Holland location. She was very helpful and concerned about helping me get a car. She made sure she was able to give me an affordable car with low payments. She also helped with picking the right insurance company.

Cory from JDB was an awesome guy, full of energy and very knowledgeable. This guy even gave my 2 1/2 year old son a dollar for the vending machine. Cory if you read this keep that energy going and expect a lot of customers. My wife and I were turned down from known dealerships, but at JDB it was completely different. All the negative reviews about this location are crap. Thanks again JDB.

Austin was fabulous from the start! Made me zero promises & was very helpful during the process! So happy I was able to walk away with car of my choice! Only issue was GPS optional service charge. Was not told it was optional until too late.

Professional service. Taken in a timely manner. Waiting area clean. The procedure was explained to me to see if I had any questions. Question us. My vehicle was returned to my clean. Received copy of my invoice with the same explanation of the procedure done to my vehicle.

The salesman Darnell **, was very helpful, and knowledgeable of the vehicles and programs they offered. I would highly recommend that gentleman to someone else. Especially if they had trouble getting financed traditionally, and was looking to build their credit.

I really enjoyed my time getting a car from you all. It was quick and Mrs.Juanita ** and Jennifer ** was very nice and helpful... I was recommended anyone to you all. They got me out in time to make it to work... they always came and checked on me while I was waiting.