J.D. Byrider Reviews

Quick and easy scheduling, great service. The guys are always so great at getting me in last minute, and letting me drop my car off early due to my work schedule. They always call to let me know what my total is and when I can pick it up.

They were very helpful on helping me find a car and very friendly nice people. I would highly recommend them to anyone looking for a nice decent car and they also have the 4 year warranty on my car that gives you peace of mind being assured you also have some backup plan. Thanks JDByrider.

I was hurried into a car that I was not particularly sure I wanted. As soon as I drove off the lot the check engine light came on. It has been in their garage twice and still is not fixed. I have only had the car for 2 months. I like the car but it is not working at correctly, exhaust smell front, end shakes, shift change is difficult going uphill and rear brakes grind.

I bought a car from them about a year ago. I've had to do repairs several times, on the brakes and engine, as well as get a new battery and tires. I get that it's a used car, however it seemed excessive to me within 1 yr. So much for "reliable" vehicles. They have their own service department that offers repairs for "cheaper". It's by appointment, but good luck getting ahold of someone. I've called numerous times in one day and was unable to talked to anyone on the service side. I've even left messages and no one ever got back to me.

Had very bad credit, went purchased a SUV along with warranty for 3 1/2 years. Manager set up payments that I could afford and help get me financed, never had any problems and never needed to use warranty. I just finished paying my vehicle off last month. If there was a place for a picture I would post it. My Chevy Equinox still looks great, no dents, no rust and no mechanical problems, thank you J.D. Byrider and CNAC and they report to credit bureau and boosted my credit score. If you need a vehicle and have a job to pay go there, they will get you in a good vehicle with a warranty for a fair price rolled in with your payments, truly Nicholas **.

I love Byrider because they will help build your credit and get you driving today!! They walk you through the process from sales to financing to service appointments. They really do care about their customers and will do what they can to help you out.

We have been with J.D. Byrider for almost 3 yrs now. Car is almost paid off, was looking to trade in, but won’t pay 420 a month for a 2010 Equinox. I wanted I wanted something around 300 a month because insurance is 100 and before I pay 500 600 a month for a used car. I’ll go where my mother went. She drives a 2017 Kia Sorento and pays 300 a month while Byrider had been good to us. I just cannot see paying that a month. They say they're flexible with payments but that’s not true. Say they work within your budget. That’s not true either so I won’t get another vehicle thru them. Other locations will work with you but the Ashland KY one will not. We were the second customers to get a car thru them when they opened. Just disappointed at how high they have became and I know would not recommend anyone there for that reason. You can get better deals even at other buy here pay here places where it’s not 500 600 a month.

It was my husband that needed a car in a bit of a hurry so we went straight after me picking him up from work on a Friday. We went to the Colerain location which was kind of out of the way but that’s not the point. When we got there we walked around the lot to see what they had to offer, and did find one we liked. It just happened to be marked the cheapest on the lot so we thought that was a plus as we didn’t have much money. We went in and were greeted by a very nice young man who would then work with us the rest of the night. His name was Jazz **.

I called and they set up a appointment and I came. And they are super nice people and they did all they could to get me approved. And I would recommend them to anyone and everyone. Definitely a good place to buy a car.

Jd Byrider of Beechmont sold me a Chrysler 2014 with over 100,000 miles on it at a payment 446.00 a month. It was poorly inspected, with 2 used tires, with low bad oil and heating issues. Now I'm having engine problem with rocker arms badly worn. Found out on these particular rocker arms goes out at about 90,000 miles.

Terrible place to do business with. I'm sure I've already written a review but I'll write another. So many problems with this place. To start as soon as I drove my car off of the lot my check engine light came on. When I called and tried to schedule an appointment, I was offered an appointment WEEKS down the line. Okay whatever. Fast forward to a point in time where my car was taken and towed from my driveway AFTER I paid my bill. When I asked them to locate my car they told me where it was then realized they made a mistake and hung up the phone promising to get back to me. My car was on the repo list INCORRECTLY. Okay. I called them back trying to see what was happening and was rudely told things like this happened and this just "happened to slip through the cracks".

My transmission went out on my car and I was in desperate need for a new car. My commute is 120 miles a day. Of course my credit was bad and I applied at a few "guarantee to approve a loan places." I went to the Madison, WI location and Mika greeted me. I said I just need to know my options as I have to reconfigure my budget to allow a car payment again. They took all my information and worked some magic with their "bank" (I.E. an office room in the back). He kept repeating that they will get me into a car but do not expect a new or top of the line car.

The customer service was great. The truck has been a headache to one thing after another and I'm paying almost $400 a month for a vehicle that I've only had since July 2019. It's December 2019 and I've been without my truck twice and service to get fixed takes forever. I'm so hurt and disappointed.

I have been a returning customer for 10 yrs. This is my 4 car with JDBNow. I tell anyone I know looking for a car to come to jdbnow!! They are happy to help and never make you feel bad. I will con. To tell people to give them a try.

I've had a lot of issues with service not fixing the problem I bring my car in for, pretty sure that they are just resetting the check engine light, which comes on an hour or two after each time I pick my car up. I originally took my car into JD Byrider's service department because I got my car from them. The issue I was having was misfiring, car losing power and stalling while in traffic. I expressed how dangerous it was for my car to lose power in traffic, especially with my young kids in the car and they have yet to fix the problem. My car has been in the shop at least 9 times since the summertime for the same problem, I don't understand why they keep giving me back my car without fixing the issue and making it safe to drive. I can not even get it to pass inspection to get my plates renewed. They told me this time they were for certain the problem was fixed, one day later my car wouldn't start.

First I want it clear the name of the accountant person Travis **..he's rude and topnotches and use loaded words like you stupid. The other experience I had from not only the accountant people and sales team were great in the Belleville office. The Wood River office is okay. I'm just learning them. The management has worked with me.

Bryon from CNAC Waco TX office has gone above and beyond for me. Always courtesy and makes sure I stay on top of my payment. Thank you so much for that. They have an awesome team of knowledgeable and friendly people.

I am not even financing anything through CNAC. However, the person that lived in this apartment before me did. I was at home relaxing and cooking and get a BANG at my door that was so startling I was shaking and afraid to open the door. I hear a man say “She isn’t answering!” Then they slipped in an envelope. I opened it and called the number and was greeted on the other end of the phone by a lady name Lauren that was so obnoxiously rude.

I dropped off my vehicle for a 48 hour drop off. The vehicle had an abs light on and a reduced engine performance notification on dash. They kept my vehicle for a week. I drove vehicle back home and the reduced engine performance light came back on. Now I have a check engine light on and a service engine soon light on. They were supposed to change oil and filter, check and fix abs system and fix the reduced engine performance issue. Now it seems like the vehicle is worse with the additional notifications. I just want my vehicle fixed and not kept for a week. Their prices are reasonable but I don’t think they are fixing anything. I just think they are just clearing codes.

Great customer service. Very friendly sales team. Service department is excellent. I've bought 2 cars previously and now I'm on my third. I have and will continue to refer friends family. Their warranty is worth it. I recommend everyone at least stop in and check them out.

Very courteous and professional. Amy has everything ready to go when I arrived. Craig was helpful and assisted Amy with enthusiasm. Very good experience and would recommend to in the future. Convenient location and nice facility within minutes from home. Service facility is clean and has new equipment.

Kaitlyn Was absolutely amazing and the process was nice and thank you so much To the wonderful team that helped me out with getting a new car. Also thank you Meghan in finance For helping me out and setting up a budget. Thank you all so much.

I was not here at the office too long. Everything went well. He was very good. I am leaving in a car so I am very happy about how the situation that happened today and I wanna thanks everyone that made that happen for me today.

Our experience was very satisfying whenever we need our car maintenance JD Byrider is always on point and very professional & caring. The whole staff at jD byrider was excellent and my family will continue to be repeated customers. Technician drew in the service department was very committed to helping us out. Thank you.

I love how they were truthful and keep me updated with my process. It was easy and smooth and I will recommend them to family and friends. Thank you guys and I was able to trade in my old car and get a new vehicle in no time very thankful!!

When visiting the dealership, I was led to the Finance Department to discuss a possible car loan, the representative Mr. ** answered all of my questions and was patient with me throughout the visit. He also helped me understand the entire loan process, which was very helpful. Thanks for great customer service!

Agent and finance company asked how much did I have down, I said 509 and my trade. They said cool. They said I would get 500 for trade and need 500 to put down so I said cool. They then come with a contract for 300 for trade and I need a 1000 bucks. So disappointed wirh their services. I was lied to and wasted my time. I was there for 5 hours.

Worked with Matt to trade in my vehicle, easy process, very kind, and work with you on getting something newer. He was friendly and worked very well with the budget I had. Would highly recommend coming in and seeing what they can do for you.

Overall great experience. Service rep consistently checked up on me and provided updates throughout. Repairs were made way quicker than expected and drive afterwards was incredible. 10/10 would recommend to a friend or family member. Car seat and adjustments were perfectly in place as well.

My rep Ail was amazing!! When I say he goes above and beyond to help you is a understatement. I have the perfect suv that I need for family to fit in. Nice miles and everything. I would tell everyone about Byrider now.

Do not buy from them. They will take your car and downpayment, and leave town. Then come back A couple years later. No attorney will help not even state attorney general. They are nothing but Crooks, & that's putting it nicely.

I really appreciate everything they do for us. They go above and beyond to help us get a vehicle. And fixing our vehicle they do very good work. They reassure and make sure things are right with the vehicle. Thank you. Brenda

Once again Tamotra in finance and accounts she is a great person. She knows how to help customer. As for me I am surely, definitely satisfied with her work, we give her two thumbs up, keep up the good work and don't change! Thank you????

Secret pricing, deceptive practices. Will charge you double for what the car book value.. look around no prices, year or mileage listed... Buyers beware. I mean nice people but what is usually too good to be true usually is. How you tell me bring $500 for a down payment then tell me you need $2400. Troy, Pedro nice people but bad practice. If you were honest about the pricing it wouldn't have taken 5 visits. Could have saved all of us time. No way I was paying $13999 for an 11 year old Hyundai with 125k miles when book value for the car is $7000. This is predatory and wrong to take advantage of those that need some help due to credit issues. I have learned to never let anyone run my credit for a vehicle without knowing what I'm paying for it. NEVER.

They worked with me in every way and made me feel very comfortable about every step I went through. I would definitely recommended a family member or friend to go to Byrider. It's great experience. I'm satisfied with the car I purchased.

My name is Larry **, I was looking for a small SUV, that I could afford, and a salesmen name David **, and his Manager help me get back riding, I appreciate them taking the time to do that, it was a really great experience.

I had to take my car in several times for the same 2 issues. Fuel pump, sensor, and power steering. Instead of getting weekday needs fixed done right the first time they intentionally do a half you knows what job so I can keep bringing it. I can't warpe afford to keep taking it in. This is the last time I have to take it in, after this I'm going to a real garage.

Just yesterday September 19, 2019 I was at J.D. Byrider paying my bill. While paying my bill I decided to mention to them about my key being broke from the beginning. So I go to service and service call there local guy who took a while before coming so I'm there waiting. No one ask me the entire time I was there for my a copy of my insurance.

It's rare to find a location such as this that not only are the sales team genuinely friendly, but up front about everything and helpful to no end. Brian helped me find a vehicle that fit my needs along with my budget without forcing me to go one way or the other. 9/10 I would recommend to any one in a similar situation to my own without options just as I didn't have.

Everything was good. Love the way they took time to make sure my car was taken car of. I will recommend my friends and family. I will definitely be back in future, if something goes wrong with my car. Thank you for the good work.

My sale rep April was great. She made the whole experience very easy and quick. I felt like she really wanted to get me in a car and made sure that it was affordable for me and not just trying to sell me anything.

I had an issue with my car. Drew in the service department was able to fit me in the schedule in a timely manner and fix my car issue. He was also able to do an oil change with a fluids check. Drew had the car ready the same day. I have always had a good relationship with the service department and they treat my concerns with care and respect.

Let me start by saying this. I was in the car business for many years. When I came into JD I needed some help getting a vehicle. I had some credit issues and just needed a low payment. I was thrilled with the process and how easy it was to get a deal done. My buying experience was amazing. Now I have had this vehicle for almost 2.5 years and still to this day, I have never missed a payment. CNAC the finance company has some of the most rude, and unqualified people making phone calls trying to get me to run the card I have on file at 8am. Not happening.

This has honestly been the best experience buying a car here. They knew of my situation of a car I had previously and placed me into a very nice vehicle better than the one I was actually going for. Thank you Denise, April and Scott for helping me and a new restart in life.

I have been a customer with the Wooster J.D. Byrider for a year now. I needed to trade my car in for a van to accommodate my growing family. Austin was my salesman and he definitely went above and beyond. The day before I came to pick up my new van he called another lot and got me an upgrade without charging me more money... it made for a wonderful surprise when I arrived at the dealership he was also very polite and professional. I also want to mention Drew who runs the service department. Drew had always gone above and beyond in making sure that my vehicles stay running safely and in perfect condition. He is very polite and professional when I call and he makes sure to explain to me in detail what needs fixed and how he is fixing it. The whole team at the Wooster location is AMAZING. I would recommend them to anyone.

Great salesmen! I told him what I wanted and he found me a great car! Very helpful and explains everything with detail! Very glad I went to JDB and found the perfect, safe and reliable car for me and my daughter!

Mike and his guys in the maintenance department always do a great job in a timely manner. Never had any issues with their service. Would recommend J D Byrider to anyone needing a solid vehicle who has less than desired credit, J D byrider can and will help you build your credit score with on time payments.

I recently purchased a used car from a local J.D. Byrider. I drove it home and it seemed to work just fine at first until I decided to fill up the tank. After filling up the car, I got back in and went to start it only to have it not start. This is the same day I drove it off the lot. After multiple attempts it finally starts and I drive it back home. Upon reaching home I took a detailed look inside the car and realized it’s beyond dirty with stains and spots on the interior. The next two days everything works as it should then the check engine light comes on; I bring it in and instead of fixing it they give me an appointment to come back this week to fix it. So I’m forced to drive around with a check engine light on after only a week of owning the vehicle.

J.D. Byrider's mechanic is a liar. I bought a 2013 Kia Forte from them 3 months ago and it's been running rough since the third day I bought it. I've had it back in the shop 4 times since I bought it. Each time for a different issue. Radio blew out, wheels unbalanced, car not aligned, plus the fact it runs rough. They sold it to me without coolant. When I told the mechanic it runs rough he said, "It's a Kia. It's supposed to run rough". He also said he drove it and got up to 70 mph. That was suspicious considering he only took it around the block. They forget they put gps in their cars and I could see where he drove. I feel like I've been lied to and taken for a ride. The 2013 Kia I purchased through them is not performing like it should and the mechanic won't do a thing about it.

It was real preservative meaning it was was a bathroom with clean one at that and they also have popcorn and coffee and water cold water. Just everything was at a plus for me. Every vehicle that they have for sale up there with sparkling clean in and out and the test drive I took with the car that I purchase which was a 2007 Pontiac Cranwell.

April really helped me get a quality vehicle with out a co signer. She is a great helpful salesperson! I would definitely recommend this car dealership to anyone looking for a nice reliable car! They really helped me out.

Good overall experience.... Friendly and hassle free... Helpful in a tough situation. Stress free afternoon as the situation I was in was stressful enough. It felt like they understand that life happens and gets tough at times, no judgements. Would recommend this place.

This company will rob you blind. 28.06% APR and sold me a vehicle that is worth just over $4 thousands dollars for 10 grand. These kind of companies are the scum of the world and it's all about the money with them. You don`t matter at all and they will hound everyone on your list if you are one day late. Don't get me started on the service center. THE WORST. Thanks for taking every single penny you can could from my family. POS company!!!

It’s always said buying a car can be a long and stressful experience. That is certainly not what I had buying a car at JD Byrider in Canton. Jason, Zach and Kim did an outstanding job from the moment I walked in until I drove away in my new car.

I met with Craig from sales and Mike from finance. They were incredible and I am thankful for their help. They got me in a car the same day for an affordable price. I would recommend JD Byrider to a friend.

First I would like to thank God for waking me this morning. Special thanks to Mr. William ** and Ms. **. I really appreciate your hospitality to both of you. I love my car. Thank you to J.D. Byrider Team for showing hospitality. Ex: The mechanics and the secondary who has answers the phone thank you. May God bless you.

I was happy with the service I received today. I would refer a friend or family member. I want to thank the service crew who did the oil change on my Chevy HHR. I was very pleased with the overall service that I received today.

The service department is great to work with once again. Always making sure we were informed about servicing our car, and explaining what they were doing. Great team!! They were very helpful when it came to any questions we had and making sure we had a vehicle to drive.

I picked my 2005 Chevrolet Impala up. I was very pleased to see it runs a lot better then it did when I dropped it off. Also had fast and friendly service from the service department. I would recommend JD Byrider car sales to friends and family.

The staff were very helpful. Amy did a great job with explaining the breakdown of the payments. Overall the experience was swift and I got a car that I could deal with for a couple of months and I would shop there again if the price is right.

Me and my wife decided a van was the way to go for our next ride but my credit isn't good enough for new. So we contacted J.D. BYRIDER and within 24 hours we were in a 2015 van and extremely happy. Every person that was involved with getting this deal done was extremely helpful and very professional about what they do... Thank you everyone. We are extremely happy with our purchase.

This was a blessed experience. Denise and my salesman were extremely professional and the process went smoother than I had expected. I'm a return customer from the previous Byrider company. This experience was far better than that from the past. I look forward to working with you. Thank you.

Bought a car in March. In July alternator and battery had to be replaced. That was ok. When I went to pick up. Car would not crank due to bad key. When I took car there key cranked it fine. Never had a key issue. They offered no explanation as to remedy this situation. Told me I had to pay for new key. If key was working when I left it...it should have been working when I picked up. Jason was rather rude when I complained. He said stuff happens. I am filing complaint with BBB and contacting corporate. Needless to say I had to order another key for $300 bucks for a car I have only had 4 months. What an idiot for a service manager.

Ashley is the Service Dept. is AMAZING!!! She exceeded EVERY single expectation I have dreamt of!!! I had problems with my car, and the whole team there makes me feel like family!!!! I appreciate y’all so much!!!

I purchased my first vehicle and had 10 months to go before it would’ve been paid off. Followed oil changes etc. Motor seized car was junk, got another vehicle. Have had it towed 2 times in 6 months and have waited 6 weeks to be reimbursed for the last tow. These cars have 130,000 miles and are mechanical nightmares. But they are in your bank account by 6am every 2 weeks and if you’re 5 dollars short they will call you every 15 minutes day and night and yet I cannot get my tow money back..

Joe and Austin were great and really went to work for us. They got us in the exact car we wanted with no issues at all. The entire staff was professional and courteous. Our first experience with this company was top notch!

It is great having the service department on site. When having any mechanical issues, they are there. They do get me in as quickly as possible and are able to explain what work was done on my vehicle in a way I understood them. Great job service department!! A+++.

Had an issue with getting the salesman to understand we did not want the warranty. However we made it work. Had my husband check out the vehicle. Left it there so they can take care of the issues. Picked up my car. Having one small issue still, hopefully I am not in there for service soon because it be ridiculous. Other than that way to go to the manager by last name of doctor.

Worked Charles **, he worked tirelessly finding me a deal that made sense for me and met my requirements! Cathy in finance explained everything very well and we left completely satisfied with our experience! Highly recommend them! Call Charles. I couldn’t recommend him any higher!

Amy was very helpful and great customer service. She made sure I got a great deal and made sure I got what I needed for a affordable price. Very helpful and reliable. Very attentive with all services. Very nice people that run the establishment.

My experience was really good. Caeden, really helped me out when my previous car got totaled. The wait was a little long but that was so they could get me the best possible deal they could, an I'm driving off in a new car to me with no money down.

This has been the worst experience ever. Purchased my car over a year ago and this have been money pit. When issues arise it's hard to get someone in the line then if they do answer they are rude and nasty. They start repairs before authorization then quote you outlandish prices. I wouldn't encourage anyone to purchase here. Just a horrible experience. I've had to bring my car in 3 times in the last 4 weeks and collectively each visit has totaled $2500. The customer service has been horrible and they need to learn how to speak to people. If not for us you would have NOTHING!!!

Run fast as you can, I bought a car from them and had to take to their repair shop. I lost my job because the car kept breaking down on me and the final straw was when my car broke down on me again at 11 o'clock with a baby in the car, my grandchild. J.D. Byrider had eventually closed down here in Tampa, and final the salesman who sold me my car, on that day as I got there to buy a car, he was smoking weed on the side of the building on his break I assume. Not a good company to do business with.

** and ** assisted me at the Cleveland location located at 15200 Lorain Rd Cleveland, Ohio 44111 and they went above and beyond to make sure I was approved for a car. Both men were very patient and I am very appreciative to have been able to deal with both of them.

I had a stabilizer bar repaired and heat shield fixed. I am very pleased with the work they do. They can have my business anytime. The people are very friendly and sociable. They let you know what needs done and how long it will take them to get it done. I had to make two trips today, but it was well worth both trips.

Great service Craig was terrific. Helpful staff easy process. Car was great like the service plan that comes with it. No early payoff penalty. Would have no problem buying here again and recommending JD Byrider to others.

Do not go here to get a vehicle or to have them do any work on your vehicle. They are scam artists and do not care about the customer at all! Falsifying paperwork, and telling the customer that they are lying and don’t know what they are talking about! I recommend going to Carmax. If anything at least if they don’t properly fix something they WILL MAKE IT RIGHT AT NO COST TO THE CUSTOMER!

These folks are horrible! They tore up my car when I brought it in for repair and they don’t wanna give me my money back! I have a small claim against them! I would walk before I refer someone to them or buy through them!

Our salesmen was awesome and very good. Love them???? My grandkids really ❤️ it and no more using my son's car. Thank You???? The team at this place is awesome and very knowledgeable in everything and love them.

Elroy took the time to help us get our Cadillac CTS. I had a issue with my pay stub but Elroy was patient with us and he take care of some personal business. He gave us excellent customer service. He took the time to explain some things and We appreciate that.

I had Caeden and had a very good experience shopping for a car. He made us very comfortable and did not push us into anything like some do. They got what I needed. Thank you Caeden and JD. Bob **

When my fiance and I went to go look at vehicles and possibly purchase one Charle ** was very helpful and very knowledgeable about the vehicles. Cathy ** the financial rep helped out a lot as well and walked us thru everything with a doom process.

Everyone was so helpful and nice and when nobody else would approve me, they did. I’m very happy with my car buying experience through them and would recommend them to anybody having trouble getting approved. I love my new car.

Great place that will work with you to get the repairs needed. They are always very helpful and friendly and have a great warranty program. They have been very accurate with price estimates on various repairs. I will definitely use them in the future for repairs on my vehicle. Thank you!

I had gone into J.D. Byrider about a month and a half ago, I walked in, was greeted by Conrad at the SLC State Street location. He was very helpful, funny, gave me a good buying experience. I had purchased a 2008 Chevy Equinox. No check engine. It ran great.... About 2 to 3 days later my check engine comes up on my way to work, and overheats on me in the middle of the freeway between Park City. I didn't drive the car for a whole week until I was able to get it to the service center, again no issues. I gave them my car and they gave it right back to me. I had it for about a couple days and it goes back to overheating, and dropping tons of antifreeze everywhere. I take it back to the service center where they tell me "Oh it shouldn't be doing that and we'll get it checked and back to you."

Richard **. J.D. Byrider, 800 North Avenue, Glendale Heights, IL 60139. (630) 403-3800. GET OUT!!! Do not believe any good comment you see. All lies. PLEASE NEVER BUY A CAR From this place. Here is what I was sent in a email. Effort: "I’ll do everything in my power to get you the vehicle and financing you need and a payment you can afford. And, I'll work with you to show you how YOU can get on the road to improving YOUR credit." Courtesy: "I will do everything I can to make your buying experience as pleasant and positive as possible." Respect: "No matter what your credit situation, you deserve to be treated with the utmost respect!" Discretion: "Your private financial situation will be kept confidential."

Brandon was extremely helpful. He went above and beyond to ensure I got the perfect vehicle to Fit my needs. Thank you so much for all. Of your help. I would recommend you to anyone. Can’t wait to drive home???

Don't talk that much but what I seen so far everything was good. Would I do it again. Yes because how everything was handle. The service was good. Clear on everything there. One thing I think need a better selection.

Service done in timely manner. The ladies in the payment department are always helpful. Thanks for all the help. Look forward to working with J.D. in the future. I have told friends and family to shop here. Sincerely Jordan ** and family till next time.

Tried to charge me $10,000.00 for a car worth at best $2,200.00. I do realize they specialize in bad credit, but that is just taking advantage of people. Car was supposed to go through 91 point inspection. Yeah ok it wasn't safe to be on the road.

Thank you for all your help with getting me a vehicle today. And a great price as well. I would send all my friends and family this way. I would not have been able to get a car without you. Thank you again for all you have done.

Honesty, and wonderful customer service. Mr ** did everything to make my dream came true!! He never gave up and stayed on the up and up with me and helped me find a dependable vehicle. THANK YOU J.D. BYRIDER FOR A CHANCE.

Brett made it easy and painless to shop for a car. He helped me and even with my situation, he tried his hardest to get me into a car. I thank him for it. Look for Brett in East Dundee when struggling and shopping for a car.

The service quality & customer support was fairly good. Some of the office employees are very stand-offish. Almost rude! I noticed that on the sales side complementary coffee is extended, but not on the service side. People like to be appreciated rather buying or getting service. A WiFi station will be an excellent addition as well.

I have been happy with JD Byrider since 2006. This is my fourth vehicle with the company and each vehicle has lived up to the company's promise. I have always had affordable payments and if I was very late due to financial challenges, they were able to work with me to keep me in my vehicle. My salesman Will ** was the best. He has a very positive and helping attitude. He was able to turn a not so favorable situation into a favorable one, and he always maintained a smile. He also reached out to me with information about several vehicles that would work for me, and he followed up when necessary.

I am currently buying a 2008 Chevy trailblazer from them. I've only had it 8 months. I've had nothing but problems with it. They won't switch me into a new vehicle knowing I have a kid. Now my vehicle won't go in reverse and in neutral it goes forward.

Great & deacated to get me into a reliable vehicle overall very helpful & I'm very thankful & if I run into someone looking to get into a vehicle I will definitely send them the JD Byrider & I know they will definitely welcome & do their best to fit them in a comfortable & reliable vehicle.

I've had my car for almost a yr. NEVER missed a payment. My husband started a new job and as you ALL may know starting a new job in the middle of the month may cause a setback on at least one bill, so I called them and asked if I could make my payment on next week due to only having enough funds for my mortgage, they told me to borrow the money from someone OR come and PARK the vehicle that I've never been late on, NEVER missed a payment on! REALLY?!?! THESE PEOPLE DO NOT I REPEAT, WILL NOT WORK WITH YOU ON YOUR PAYMENTS! Who wants to lease from someone who can't even give you not 2 but 1 week to make your payment??

My experience at J.D. Byrider Allentown, PA has not been a good one. They are unprofessional and their phone skills are basically non-existent. I bought a 2007 Hyundai Elantra from then in 2017. I returned the car march 2019 because I could not afford the payments plus all the maintenance the car needed. So I took it back. Over the course of the loan I used my bank card and my credit card to pay the payments my husband who is not on the loan or any paperwork from CNAC also used his bank card to make payments for me.

I walked in with the need of another vehicle. They understood I was on a budget and he understood I didn't want a car. I walked out with a nice 2012 Ford escape. I also found out I have no credit and they still got me in a vehicle. Everybody I talked to was upbeat and respectful.

Sure they'll help out those of us with bad credit etc. But research other dealers. I'm not a journalist so I'll list my complaints then my compliments.

Melvin is a very nice person and hard working. He is friendly and mechanic. Well known person and gets along very well. Good customer and treat the customer good. Answer question to the best of his knowledge.

For the love of Jesus, please listen up. Don’t ever buy a car at JD Byrider! I bought a car on February 26th and it has caused me problems since the day I took it off the lot. The keys didn’t work to let me inside of it after being locked out and the only way they’d help me was when I got the Cleveland Police involved. This time not even 45 days later, it’s in the shop again, been there for over a week and now the service department are telling me is they’re having a hard time finding the parts to fix it. Seriously! I’m making $400 car payments plus $140 car insurance for nothing. I’m even driving. I’m so distraught over this so please listen when I tell you NOT to go here!!!

The service department is excellent. I have made appointment and arrived early they took me in and serviced my car. The manager of service and scheduler is always nice and polite and explains everything to fullest proud to be a customer.

I’ve contacted a lawyer for Texas lemon law. I have not had my car 30 days and it starts when it wants. They say they’ve fixed the issue. I get in the car today and the ale issue has occurred. They do prey on people with credit issues selling lemons OVER priced. I should have been patient but god knows I couldn’t lose my job. I’m currently filing a lemon law dispute with the DMV. This place is horrible. Fred in sales doesn’t care after he sells car. Hanna in whatever she does in paperwork lies and smokes cigarettes. All shift there demons and con artist but I bet they won’t sell another car off the lot until mine is fixed, money is returned or new vehicle is given. I’ll be in the store every day turning customers away!! I'm petty and I got time today.

I was very pleased at how April was so attentive to me and what I was looking for. She walked us through everything and all the workers were nice and made it a good experience. I would definitely come back for the service and assistance I received. It was also very informative and helpful with the video pre close and video close.

False advertisement. I referred someone to J.D. Byrider in January because I got an email from them that said "refer someone in your birthday month and we will make your next 2 payments up to $200." I got one check but, not the other so, I called them up and they said because I never filled out the form and gave it to my friend they couldn’t honor it. How was I supposed to print it out and give it to my friend who lives an hour away from me? If they won’t honor this makes me wonder what else they won’t honor.

I drove many different vehicles prior to purchasing my Mazda Tribute. I was in desperate need of a reliable vehicle. After having the vehicle for less than a year, the computer assisted steering went out. I checked and it was out of warranty, I researched it and found it was a manufacturer recall and the vehicle I purchased was reported for 4 incidents of loss of steering two resulting in accidents. The repair costs for parts was $2,800 not including labor. My vehicle sat for over a year without being driven, ultimately I requested help in the repairs from J.D. Byrider due to the fact the issue was not on the Carfax report after two accidents?!?! J.D. Byrider refused to help. I ended up letting the vehicle be voluntarily repossessed. J.D. Byrider sold the vehicle for $1600 and left me with a $11,500 loss and debt. Don’t buy from J.D. Byrider!!!!

Today, Freddie Johnson called me because I sent in an inquiry to set up an appointment at your COLUMBUS, OH Morse Road Location. I sent him the following disclosure: "Just relocated from Seattle to Columbus Ohio. I've been here 30 days. I have 2 repos. 2016 & in 2018 (2018 I was on a medical leave and didn't have income). My credit score is around 545. I have about $500 down. I don't care what kind of car it is as long as it's automatic transmission and won't breakdown in the next 12 months"

We bought a Hyundai Elantra in November of 2017. The car was banged up on driver side, passenger door and rear quarter panel, huge scratch down passenger side. If not for the fact we desperately needed a vehicle would not have bought this for $10,000. Now the finance person wants to say we did the damage. The car was a repo sold at auction. This place a huge rip off. We have had nothing but issues with this car since day 1. Will never buy here again. Sales person was pushy and negligent. No longers works there. Not surprising. Now in Manchester NH location they gave finance woman who is rude beyond rude. Horrible customer service. Horrible finance people. Good luck to anyone buying a vehicle at this location.

When I tell you this was the best choice I made, please believe it. Rich was amazing. He assured me that everything will be okay and it was. I was scared but it was all worth it. Thank you guys so much for giving me a dependable ride :).

Very professional, helped me out tremendously. Even having bad credit and not much of a down payment. And monthly payments on vehicle are fair compared to other dealerships for the type of car that I have gotten from their lot.

They Peoria location and individuals were very helpful! They listened to what I needed and wanted while keeping in mind what I can afford. The service and parts department even introduced themselves and gave me either car in case I ever needed them or had questions. My only suggestion would to go over the paperwork more detailed before you just leave the customer in the room to watch the video. Overall though it was a pleasant experience and I wasn't there for more than a couple hours. Mainly because I did test drive 4 vehicles making sure I really liked what I was trying to get into.

This has been the best car buying experience ever! I am really satisfied with the truck! Even though it's not what I originally wanted I am still satisfied with it! The waiting was a little long but everything worked out great! Thanks JD Byrider!

Thank you Mike ** and the crew at Sutton Ma JD Byrider for the excellent service they have provided me with on my vehicle. I would like to let anyone know that is either looking for a vehicle or service to their current vehicle to try this place.

Updated on 03/04/2019: I wrote a review about our experience at the JD Byrider in North Little Rock and how the car had a squeaking problem with the belt and how they wanted $45 to fix the problem. Got a response back from the owner asking to contact them about this small problem that has turned into a big hassle with them and how they wanted to fix this problem. So I tried once again this morning to go by and talk to them because they said they wanted to resolve this issue. So I wasted my time to go down and try and fix this. Got down there and it was the same thing all over again. No one could help me. The owner was out and would not be in today. If you guys want to resolve this issue since I'm having a problem finding someone up there that CAN help me. Here is my number **.

I was skeptical about JD Byrider being my last option to get a car but I’m happy I went! Shawn and Rod were extremely nice and worked to get a payment I could afford. I got exactly what I wanted and drove off the lot same day! Their saying is true! They say yes when everyone else says no! I’m on the road to rebuilding my credit and this was a great start!

If I could give negative stars I would! I am a single mother who is rebuilding credit and went to J.D. Byrider in search of reliable transportation and a way to improve my credit score after my divorce. This company bamboozled me. The same day I purchased the vehicle and signed my paperwork the engine light came on and hadn't gone off in the entire 18 months and after the 12 times I put the vehicle in the shop to rectify the issue. After signing my paperwork for the car the saleswoman at the Austin, TX location (which was closed down a month after I acquired the vehicle) took the car to put gas in it and the engine light came on. She told me and the Sales Manager about the engine light and he instructed me to go to a third party to fix it.

The car I bought had structural damages that were undisclosed to me at the time of sale. One of the doors was bent by a crowbar prior to my purchasing it, and there is a gap through which air whistles and rainwater drips onto the seats. The people at the company are charging me 23% interest on a 2007 Hyundai, for a price of $11,000 originally, but by the time I pay it off I will have spent $20,000. The key to the car does not have a fob for remote unlocking. While I was waiting in the office for my car to be pulled around, an employee hovered over my shoulder and pressured me into going onto their website and leaving a 5-star review. I left the review because I felt threatened and uncomfortable, but I would not recommend this company to anyone looking to buy a car. They are predators and they will pounce on people who are out of options and desperate for a means of transportation.

I stopped in to the Morse Rd. location to look at a few vehicles that appealed to me. Jared and Austin are very knowledgeable, and friendly. The staff at this location truly want what's best for the customer, they helped me pick the perfect vehicle for my needs. I would definitely recommend a customer to this location.

I purchased a vehicle. I noticed that it look like it had been in a accident so I contacted service to make appointment along with other things that were wrong with the car and I also talked with the manager there and showed him what I saw and he gave me auto check and said they didn’t have any accidents and that they don’t sell cars that’s been in accidents. Well I did my own investigation on the car and I pulled a Carfax on the car and it showed that the car was in accident in 2017 and it was ran into a tree so do your investigation on the cars they sell because it could be a lie. They do sell cars that’s been in accidents.

Great customer service. Didn’t seem rush. Answered any question I had, low payments, paperwork was very understanding, cars are well maintained. I was very comfortable talking to them about my credit history. Very easy access through their websites. Very friendly the whole staff.

The service manager in Cranston Rhode Island doesn’t answer the phone all day long. Calls you back end of day. Who runs a company like this? Half ** that’s for sure! I bought 4 cars of this place. My salesman is great, Tony **... They need to replace this guy in service, Ray because not doing his job properly. He sucks at what he does! Never buy another car here again.

I worked with Caeden **! He made the process very smooth and explained everything to me in a way that I understood. Normally the car buying process is a very annoying process, but he made it an enjoyable one! I will refer everybody to him, he did an awesome job!

We bought a car from J.D. Byrider in West Dundee in December 2018. The sales process was very unprofessional and agonizing. The sales person sat at their desk with their shoes off the entire time we were there and texted on their phone during the process. We sat there for hours and even had to come back another day because the financing department kept printing out the paperwork for a different car that we were not even buying. The sales person also continues to text my cell phone very unprofessionally by just saying "Hey!" They keep trying to sell me another car and dont even realize we already just bought one.

Jason and Brandon are great! Very helpful, honest, pleasant, and knowledgeable! These guys will get you in a great vehicle! Overall just a great experience! I would recommend everyone, not just people seeking credit help to stop in and check out the inventory and sit down with these guys! They won’t disappoint!

The Mechanics at JD Byrider service department are phenomenal. They are very efficient and get repairs done in a timely manner. They are very courteous to the customers' concerns and are upfront on any and all issues they find. They are very accurate with estimates.

Let's start by stating the obvious. They prey on people with major credit issues. They then sell them a garbage vehicle, at double to triple its actual worth, at an interest rate that I'm surprised is legal. If you have issues, they tell you that their service department doesn't have a spot open for weeks. In my experience, I purchased a vehicle. On the day after Christmas, I had a major theft of my bank account. I notified them about this. I told them that I had to file a police report, and that I'd be more than happy to share that information with them. The guy on the phone said that I had to make a QuickPay payment, otherwise they could repo the vehicle. I told him that my bank account was frozen due to the amount that was taken out. Every other day I would call them to explain where the investigation was. They would then text me about the non-payments.

I had such a great experience. I was in need of a vehicle, JD Byrider was accomodating, reasonable, helpful. Just all around great. The service center is fantastic. I highly recommend JD Byrider. I am very thankful for my car and I have JD Byrider to thank!

I told them what I wanted and payment range. They found me exactly what I wanted with the exact payment I wanted. They have been there for all questions and repairs. You can't beat the cost of the oil changes.

Caeden ** was who helped me and he was such a pleasure and polite and funny. I'd definitely recommend him to someone else. Everyone was super friendly and the facility is nice also. I would definitely refer others. And after being turned down at several other dealerships, this was my last resort and it was my first time and they made me happy I came here. I was in need of a car and they made it easy and walked me through it step by step and definitely made it worth the wait.

I've had a rough week with my accident and my car being totaled, not my fault thankfully! I've been in contact with Joe all week and he has been so helpful with expediting my process of purchasing a new car! I shot for the stars and went for something bigger than what I had, and it worked! Joe and Cathy put in the time and effort needed to get me going in my 2012 Ford Escape! I'm more than happy with their customer service and their willingness to work with me through everything! Thanks guys and a very happy birthday to me!!!

This was a real treat, and I must admit a little revealing... I just bought a car from J.D. BYRIDER in Bedford on the Bedford Auto Mile, and to say I was treated wonderfully would be underselling it. From the knowledge and professionalism from the staff (sales consultant was April **) to the manner in which the staff went out of their way to make what I had assumed would be a less than memorable experience, into a car buying breeze.

Ali was real friendly and very helpful. The atmosphere was real comfortable and professional. I felt well respected and I was very please of him. Ali is a very intelligent, respectable, outstanding person. It was a pleasure doing business with Ali.

They did a wonderful job fixing my truck. It took awhile because they addressed every issue that came up and it was covered under warranty! Thank You so much. You guys are wonderful. Bedford service department is the best! I really appreciate everything you guys did for my vehicle.

They were really nice and extremely helpful and it was really good service. They helped me get into a vehicle that I wanted the same day and the sales manager helped me get into the car and they showed me their service center and it was really nice.

I am hoping I have a better experience with this vehicle than I had with the first one. The first one had so many issue that I wanted to give it back...but because they were going to keep my down payment I had to stay with the car. When it would rain the transmission sensor would act up and I would have to pull over ** off the car to reset the sensor. Then 8 months after purchasing the car it caught on fire coming home from a vacation with my family. However due to unfortunate events...I have to go through them again. So far with this experience there is a lack of communication.

They're very difficult to work with and rude. The cars are garbage and I had a trouble the first week I got not to mention the car they sold me was previous reported stolen which they never got taken care of.

Highly motivated workers. Very moral and full of good, concise explaining of what each step is. Good vehicles, well maintained, from this early vantage point. They do their best to get you the car you. Expect to pay a little more. But, if you have a sub-par credit score and cannot get financed, these are the people to see. Hopefully, the car holds up for a few years.

Nice, wonderful people, good at helping and like what they do, good at helping with your budget too. Nice cars, very helpful and fun and patient on helping you find what you are looking for, really good place to go if you are looking for a new car.

I bought an 03 Malibu. The sales were very nice and helpful. It's when you have to deal with service it gets tricky. Have had my car for a while and was very happy until major problems began happening. Before moving my car quit running. I had no choice but to have them come get it for repairs as I was starting a new job on a few days. I left on a Saturday. They did not even pick it up from former residence until the following Thursday. It was supposed to be Monday. They had it a month and said they could not find anything wrong. It had to be jumped to get it here. It was taken to a regular shop not theirs and they discovered the ignition switch was bad. 300$ for new switch and labor.

April was one of the nicest people I’ve spoken to while trying to find a car. I am so happy! She got me into a 2009 Malibu and no one else could get me into any car, let alone a car I love. I’m so thankful for her and her attitude.

Although I did purchase my vehicle thru JD Byrider my experience was unsatisfactory. I think it was very impersonal and often I was left stand or sitting for a long period of time. The person I was to meet with had to leave early and I had to meet with some else who really did not know what I was looking for. After finally deciding to purchase a vehicle and going thru paperwork I was told I had to do automatic withdrawal with my payments. But looking over my payments I notice, I had a choice. My vehicle has no car mats, no owner manual, and there is a small part in the trunk that goes to something and I have no idea to what. I ask about features on the car and was told to look at the sticker on the window.

I walked out a new man with a new car. I loved the service. I will definitely recommend to my family and friends. I walked with little to no hope on getting a new car and my sales rep April was so nice and kept my spirit high. Thank You JD Byrider.

Me and fiance' bought a car from J.D. Byrider in 2018. The salesman Donne ** sold us a car that is a piece of crap. The car bounces back and forth when driving and going over bumps. The service department keeps telling me that they can't do anything for 2 weeks and they keep continuing to say that me and my fiance' have put $700 of our in the car for the first 4 months that had the car. That's not cool at all with me or my fiance' and J.D. Byrider will not reimburse us for it.

Their service is amazing and very deaf friendly with me. Explain very clear that what I am ask for and make sure everything good before ready to go. High recommend for to go this place to get car plus great service too!

Brake light fixed. They were very friendly to me while looking at my car. I have never had a bad experience here. Would recommend this place to friends and family. My only issue is the parking lot is way too packed. I had a hard time getting my car out of the parking spot.

My daughter who is 18 yrs old purchased a vehicle from JD Byrider. The vehicle is a piece of Junk and overly priced to be a 15yr old car. The vehicle has multiple problems. They are charging her 3 times more than book value. They helped her find liability insurance to drive off the lot that day, only to be drop by that insurance company 2 weeks later. Now her note is due and she has no insurance. JD Byrider targets young people. Their vehicles are trash. Stay Away!!!

I got my car fixed at the Bedford location and the service was amazing my car run smoothly and so far everything looks great thank you so much to your team you guys are amazing literally a lifesaver. Every question I ask the staff was amazing with answer my questions making sure I understand what was going on with my vehicle and educate me on how to maintain the quality of my work that had just been done.

My car needed headlight replacement & an oil change... Not only were they ready for me with professionalism and expediency the fact that they were working that day made me feel very happy I purchased my vehicle through them. Sometimes you buy a vehicle and the handshake stops there, these guys were certain to make sure I was happy with the service my car received. Extremely impressed and HAPPY NEW YEAR to the crew at the McKnight road location .

I went in and it was very fast and very efficient. They have a very helpful and very knowledgeable staff. We got through the process very quickly and painlessly. I would recommended them to anyone looking for a good reliable car with a great warranty.

I was so pleased with my experience with Austin and everybody here. We were in a really tight spot... Scott was so helpful running through financials with us. Austin worked with us and got us a van which we didnt even think we would qualify for. It did take a minutes because we called and showed up same day and we also had our two kids with us 3yrs and 8months... and they we so understandable about my three year old needing run around. Austin played with her to pass the time by. It was more than I expected. Definitely Family Recommended.

Brian was a tremendous salesman to work with from beginning to end. Tiffany made the paperwork a breeze and explained each document. Good variety of vehicles, and an unheard of warranty for used cars, however prices were a little high. Although I would definitely recommend J.D. Byrider to anyone in need of a vehicle and an opportunity to improve their credit...one of the best car buying experiences I've had!

As a team J.D. Byrider really did an awesome job getting me in the vehicle I wanted as a kid. I will definitely come back and also reference business moving forward. Thank you to the whole team in Hermitage.

When to purchase a new car. Staff was incredibly determined to get me in a new car. They worked with my not so good credit and new job. I am extremely pleased with the service and the warranty. April and Ali were wonderful.

My experience was very good time. Was taken to ensure that I understood every detail and that I was very comfortable with vehicle choice. Donny also explained the process thoroughly. However the tedious repetition was made the process very lengthy as he explained very well so to have to listen to the recording was unnecessary.

Very pleased with the amount of work put in to get me driving home the same day in the vehicle I wanted. Would highly recommend to anyone in need of a vehicle. Thank you guys so much for all your hard work.

The service department is fantastic. Got my truck in and got it fixed with no problems. Went well above and beyond explaining exactly what was wrong and working with my schedule to get the truck in and repaired in my one week day that I have off.

During my visit today I got my second vehicle from Donny the sales manager. As always the whole team was very helpful and fairly quick. I am happy with the service they provide and would recommend my friends to come and get a vehicle.

Dealing with the staff at J.D. Byrider of Hermitage was very easy to do. Explaining everything down to a tee could not have asked for a better experience. Would recommend Hermitage J.D. Byrider to others. I have yet to deal with the service department but as far as if I found anything wrong they were happy to take care of anything that I had found after I bought my auto.

My experience today was at the least superb. The whole process was excellent, the staff was kind and eager to help me get into the perfect vehicle for me. Never felt pressured or disappointed while even picking out my car. I would recommend any person looking to purchase a car to you guys. THANK YOU!!!

I was opportuned with an Infiniti EX35 with 135K miles at a price of 13,795 and the interest rate is 21% (with a co-signer that has credit of high 600’s.) They didn’t take into account my preferences. I said AWD, not full sized and not small. They offered me a Mercury Milan, a Toyota Camry, and an Avalon. I immediately told them those were fwd small vehicles and was told that I needed to put a thousand dollars down because my “stability” wasn’t high enough (not sure how.) They insisted on washing the car after I repeatedly told them not to, did not provide me with car fax information and did not tell me the service history of the car upon request.

Jake was an amazing sales person. He had An amazing attitude. Very polite. Definitely makes you smile. I’d definitely recommend a friend to come talk to Jake and buy a car from JD Byrider. Thank you guys for all you’ve done to help me.

Very good customer service, knowledgeable and such a very nice guy, Jake - very accurate and friendly, explained everything very well. The place was clean, everybody nice and I would definitely recommend a friend. Will let everyone I know be referred there. J.D. Byrider is awesome.

I've had dealings with the particular location in Sutton for almost a year now. Every time I go for service on the vehicle I purchased there, it is done quickly. The quality of work is great and the prices are better than most other mechanics.

She was amazing, she had a lot of people doing 1000 things at once. But she was getting it. I will refer people to this place. Tam keep doing a great job. Thank so much for everything. You were very patient with me. Very patient with all the customers. YOU ROCK! Thank y'all so much.

The people working are so professional and nice, from the time you talk to them on the phone until you sign your contract. They explain everything to you so you understand what you are buying and that is covered in the warranty. They also explain your payment plan from down payment to your final payout.

They were very helpful and went out of their way to get me in the car I liked. They had excellent customer service. Alex ** and the sales manager did an amazing job. They worked with me regardless of my credit and stayed late to help me get my new car.

Just make sure you make all your payments on time. Because they will call you early in the morning on the date your payments is due and will continue to call. And make sure you do pick up all their phone calls because next step they will be rude and call all the people on your reference list. They did to me: mind you my payments is due today and today is not even over. They called my sister asking for me and telling her I did not make a payment. They were really rude to her.

I had been through several e-mails, text messages as well as phone conversations with several salesmen. To make a long story short as we discussed issues such as where I work how much I make an additional car payment I was told everything looked good to come on in after the salesman knew I would have to get a ride there. Anyway went in and had my sister in law drop me off 'cause I thought everything was a done deal, even as I responded to an e-mail message from a manager for manager special. Anyway dropped off to find out they could not put me in a car because I used it to work out of. They knew what job I had all along yet on this day I was told they could not help me because of using the car for delivery. I felt humiliated and discriminated against and had to walk home from Muncie to Alexandria after having back surgery two months ago.

J.D. Byrider is a wonderful company. I have been dealing with them since February 2012. They have always delivered excellent service and excellent car coverage. I would recommend J.D. Byrider to any and everyone. Thank you Nik ** for your all your help. Great Salesman.

Great sales person and employees. Very easy to get approved and was very friendly staff and knowledgeable. Thank you for helping me and getting me in the most reliable and affordable vehicle. I would highly recommend to a Friend. Thanks a lot for making me a happy customer.

Overall amazing sales team, quality of vehicle and ability to make a contract and deal possible. Never have we ever had such a great experience when trying to get a better vehicle. Definitely will be coming back for another car from this team when the time is right!!

This place is the worst!!! They'll run an application over the phone tell you to come in because your approved. When you get there they'll tell you, they calculated your monthly expenses and you don't make enough but then they offer there TAX PROGRAM. So basically you'll put down $500 cash on the spot or more, they will estimate how much your tax refund will be then make a deal with you that you must file your taxes by a certain date so they can get the rest of their down payment money of 1500-2000. Also your monthly payments will be $500 or more until you pay the big lump sum with your refund then your payments will go down to $300 a month so in reality your down payment ends up being 3000, for a car that isn't even that new.

Thank you to Brian for dropping the car off at my residence. It was very much appreciated. I'm very happy with his service! And taking time to get personal with things on the test drive! Shout out to Brian!

The staff is so friendly. They get the work done in a timely manner. They are very professional. The appointment was easy to schedule and they had my car back to me earlier than expected. I will use them again.

Great service. Ben is awesome! Brought vehicle in for minor issue. Ben was able to diagnose problem and squeeze me in for a next day appointment with no questions asked great customer service. Car runs perfectly thanks to everyone in the service department.

I bought a car from J.D. Byrider less than a week ago. Within 2 days of buying it I found out it was a flood car. They recarpet it the old carpet to cover it up, There's flood water damage underneath the hood that's hard to tell and I'm being told that I'm stuck with this vehicle with several issues. Please be careful buying cars from J.D. Byrider.

Service was fast and reasonable. Ms ** was very polite and so was the mechanic who worked on my car. I would recommend to anybody who needs their car fixed in a timely manner... Thanks again for giving me heat in my car.

Josh the sales guy was friendly and got me into exactly what I wanted. Answered all my questions. Very pleasant experience. He went over everything with me and made sure I didn't have any questions. I would definitely recommend to anyone. Thanks again Josh.

Car needed work. The service department in Wooster did a wonderful job at getting everything fixed fast at a low price. The department manager worked with me on the price because we are getting this work done around the Holidays so it stayed affordable for our family.

Great service, very professional and I would highly recommend him and J.D. Byrider to friends and family. I enjoyed my visit and the salesman were all courteous and professional. They made me feel at home, made me feel comfortable, and I will be back.

The employees worked SUPER hard to get me in a vehicle. They were all friendly and very courteous to me and my son. He loved the hospitality!!! They made sure that we were ok during the process and kept a smile on our faces. I recommend them to anybody!!!

Kennan was incredible. Very patient and a lot of help. He gave my kid crayons and helped me pick out a very good car. The process was fast and he got my payments to be good and not too high. I recommend him to everyone. Thank you for everything!

Steve ** was the salesperson for my mother and while working with her I saw his care for the customer and his patience. He walked me through the entire process and stayed positive when I was nervous! He was able to place me in the vehicle of my choice. Steve even came in to help me Finish the process on his day off! Great customer service and I will be recommending him to others!

The guy with the bow tie was great with getting me approved and back on the road. Fast, easy process. Was referred by a friend. Made it to work on time after paperwork was signed, drove off happy. Thank you, guys.

My experience at JD Byrider in Bedford was great. Ali ** was very helpful in getting me into a vehicle and it was the vehicle that I wanted to get into - a 09 Saturn. I have no problem letting people know I got a vehicle from JD Byrider.

Magic Mike did great wonders helping me out with a car. I have a loan already and he still got me another one. He did everything that he could do to get this for me. They was suppose to close at 6 and they worked over till 8 to get the paperwork done. We are completely satisfied. I would recommend Magic Mike to anyone I know.

First they force you to buy a $1600 warranty deal then when you take your car in they refuse to fix it. Said they couldn't find anything wrong. Took it to a real mechanic and 5 minutes later told me it's the transmission going bad. DO NOT BUY A CAR FROM THESE CROOKS!

The best ever. I really enjoyed the vibe when I came in. There is many people that made this a great and wonderful experience for me. I had a great conversation and connection with the sales representative and great customer services.

They were taken care of. Took longer than we were told it would. They told us why that they did not have enough lights. They should have called and let us know that was what was going on instead of us calling. We would have said thanks for calling but they did not. We had to call them.

The maintenance techs got my car in and out, no hassle. Steve got me in a car and I’ve been living the dream ever since. Thanks JD Byrider for coming through when it mattered the most. Truck runs great and gets me everywhere I need to be.

The team were very understanding of my credit situation and my desires for a vehicle and worked to get me in exactly what I was looking for. I’d definitely recommend JD Byrider for anyone looking at an opportunity to drive comfortably and re-establish their credit.

Unfortunately the process took over 6 hours from the time we arrived to leaving with vehicle. And a few things we have to go back for the vehicle. No major issues. Pleasant employees. The video closing is a little redundant. But overall experience was good. I would refer friends and family to this establishment. Very happy we were able to get the vehicle we had our eyes on. I am very happy with it.

Back in July I had car trouble and they found nothing wrong. Then I had same problem again and drop my car off today and tells me that it is battery need to replace and charge me too much... And I felt like it is rip off...

Everything about my car purchase went very well. From the sales people to the financial services everyone was so helpful and nice. And I also like the car that I picked. Steve the salesman was great. He help me understand everything about my purchase from start to finish.

With a $5 no hassle, no upselling oil change deal, it really make it easy to love. They are also taking care of a minor issue and a special request because they are awesome! I always recommend JD Byrider and I always will!

Anthony and the service were amazing helping me get my car fixed. I had been to another location previously and that wasn’t my experience. He treated me with a sense of urgency and got me road ready in no time. Definitely appreciate this location (J.D. Byrider Colerain).

The process was way easier than I had expected and I felt like they really had my best interests in mind. I would definitely recommend JD Byrider, and would purchase here again in the future. I love my new car, and so do my children.

Purchased a car from their Durham Nc location. Had to bring car into shop after just 4 days. They kept the car for about 3-4 days. Missed work for them to tell me that the gas was low so it drained the battery which caused the battery to go dead as I was coming down a busy highway at 7 in the morning. Didn’t make not one payment on the car. Took it back within 30 days. Now I have a repossession on my credit. I’m beyond pissed with this company not to mention the car was a flood car.