Byrider Reviews

Worst customer service. This place is a scam and will sell you a vehicle that stops running within a year, but overcharge you for it. I’ve been wanting to post this for a while, but today sealed the deal with their lack of help and Blue’s sarcastic comment after advising I would not be putting any more effort toward something that I had been working on for months because I am in labor... Go ANYWHERE but here. Do not get scammed!!!

The worst when it comes to communication, every other 6 months they have a new policy. Service department is the worse, I had to find an outside machine and I’m still under warranty. Sad. Overall I love my car but I wish I had got it somewhere else. 2/10 I’ll recommend.

My advice to anyone looking for a decent car stay away from J D Byrider. I bought a 2012 KIA Soul off of them, it was the biggest mistake I ever made of going there for a car. The staff is not courteous there, they are rude & ignorant. My car failed 2 inspections the 2yrs I had the car, with a $350 per month payment. It had 3 recalls, 21 visits back & forth to be serviced for many problems. They do not give you a loaner car if it needs to be serviced. I was 1 payment late due to the death of my 43yr old son. They are heartless & rude, & repoed that junk KIA Soul, lousy gas mileage, 12 miles to the gallon. Kias are junk, stay away from J D Byrider. They have a line of junk cars they dump off on customers.

Worst scamming company on the planet! These scammers basically force you into signing a promise to pay retail installment contract which is total fraud and they are so disrespectful and nasty to consumers! They violate consumer laws and violate the fair credit reporting act as they report false information! They lie and basically laugh in your face and state that you signed the paperwork so good luck with your complaints (which I have them on recording saying this)! They never enclosed the information that is required under the Truth in Lending Act.

They have scam me and I have paid faithful for 2 1/2 years and they never provided $10 oil change nor have they provided $50 engine change. They lie, lie. I’m a Pastor and I’m telling you don’t trust them.

They have to do a better job with the inspection and get some real mechanics instead of shady tree mechanic. I've had this Ford fusion for about six months you tell them and they put it on sticky note then it is pushed aside... What kind of business is that?

I have been with this car dealership for two years and wish I had done better research before getting a used car from them. I’ve learned that people on hard times usually uses this company due to their high approval rate. Afterwards, purchaser remorse is very common for the customers who are mostly living paycheck to paycheck. Vehicles are high priced and usually not worth the value of purchase. Customer has to deal with condescending account managers whom are rude. Who thinks auto pay solve that customer issue instead of having a more professional demeanor when dealing with emotional customers. Who are sometimes usually using their last or borrowing funds just to make payments.

This is the absolute worst experience I have ever had in my entire life... We bought a vehicle that we were told was a good running vehicle... Oh boy were we lied to. A week later the check engine light comes on and the car is acting funny. So we take it to the shop and have it looked at. They say they fixed it then we get the vehicle back the next day. That same day the check engine light comes on again... We take it back to them they keep it over the weekend and say they fixed it.

Pinnellas Park is Worst and dirtiest service ever. Our car came back, not once, but twice, a filthy and greasy mess, with all our belongings toss about the car. Also, the second time it came back rat infested, and it did not go there that way and in fast never had a rat, let alone bug issue in its life. In fact, the car was immensely cleaned before it was dropped back off because of the recent way it was returned to us weeks prior. I would given zero stars but you had to pick at least one.

I apologize in advance for the long text. This is the second minivan I am buying with your company. 1st one has been paid off. Just bought another a month and a half ago. I had the van for 3 weeks when it had an issue. I normally fix things myself as I am certified to do so but it's under warranty so I called the Clarksburg byrider where I bought it. Never had any issues with you guys. I have even sent down 4 or 5 people who bought vehicles from you. I take it to a local garage as they told me to.

Their payment center CNAC is the worst especially Samantha **! She is rude and will harass you with phone calls and emails. I’ve had my vehicle for almost 4 years now and have never missed a payment. I was going to be one day late and she threatened to come get my vehicle. She really thinks she is somebody because she can sit behind a Saturday desk and bully people. Samantha ** needs to be fired ASAP!! I was going to purchase another vehicle from JD Byrider, but not now due to Samantha **’s rudeness! She needs to take a step back and realize that she puts her pants on just like everyone else and she is above no one!! She is rude, mean, condescending and harassing! Samantha ** you need to resign.

This was one of the worst borrowing experiences of my life. I literally paid 10000 dollars for a 2000 dollar car. And when I got down under 2000 owing on it they repossesed it and sold it for 1400. Charged me a bunch of stuff and said I owed 1300 and sued me.

Earlier this year I had a heart attack and was in the hospital and couldn't work. My car was gone because they didn't know why I couldn't pay. Long story short when I was able to talk to Ms. Christy, she helped me stay in my car and worked with me until I got all caught up. I'm still driving my car and almost finished with my contract because of the customer service I was given. I must say I was shocked that they cared as much as they do. I feel I have a good relationship with them and would send new customers as a recommendation. Thanks again Christy

My salesman is Jerome in Pensacola office. He made my experience not stressful at all!! It was just like talking to a friend. I recommended him to all my friends and family members that need a car. Totally awesome experience. I love my new car.

So their guy at Kalamazoo location he so rude I asked for him not to call but he still does. He is always threatening someone ignoring Kirkwood. I am filing another complaint with Better Business on this guy

They are very professional and friendly. Extremely informative answered all my questions. My salesman Andrew worked hard to get me into a vehicle when other places told me no. I highly recommend this place and will be getting my second car here.

I bought my first car through JD Byrider 4 years ago. I loved the car! I had absolutely no trouble for at least 1 year. Even when I did have trouble, they fixed it right away. Well.... now I've bought a second car from them. I bought it June 26, one month ago. I have had absolutely NOTHING BUT TROUBLE. They say they've fixed it and then the same problem happens again! Be careful buying a car there is my advice. Be very careful.

Do not even think about buying from them. Yes they are cheap but keep in mind they are cheap. I purchased a vehicle from them. A year later my engine went out. They told me it will cost me 6,000 to get a new they put me on a payment plan which was great but eight months later I need another engine, same problem with the first engine. How does the same problem happen in less than a year with a new engine. It doesn’t they didn’t give me a new engine it was used and they said it was new. That is called false sells. I’m trying to sue them now for that false claim. Please beware of this company

They are snakes! They sold me a car with a crazy interest rate, and the last 3 years I've had the vehicle I've done nothing but paid them and paid for maintenance. 3 engines in 3 years is crazy. Didn't want to let me out of the bogus contract, stole warranty money, told soooooo many lies, and their auto shop is responsible for messing my truck up to keep me coming back and paying out money. I can go on and on but we all need our money back!!!! I've given $1000's of dollars for a vehicle that costs more to fix than it's worth. The blue book value is $1800 and I still owe $13000... the work needed is over $8000 but they want money out threaten to take it and me my credit up. I just went and got a new car and on Monday I'll be taking them their truck back and giving them their keys. I'm currently looking into suing them for at least half of my money back.

My son who is deaf purchased a car from this place before, and didn't have any real issues other than the car was overpriced. He returned again to buy his second car unfortunately it was wrecked and had to be totaled. So he goes again at the waiting two weeks to get another car, and we go and pick out a car for him, actually they have picked the car out for him which I didn't like from the beginning. Anyway, they know my son is deaf and they thought I was his certified interpreter.

This auto dealership is a great dealership to go to when you're hard to finance. Although I did not leave with a car today, they're financing manager, Tonya, was more than helpful. She walked me through the process but gave me more sound advice about my financials than anyone could have. She saw I was in a difficult situation and she was very compassionate, understanding and just down to earth. She saw me as more than a potential sale for her company, she truly saw me as a human being. That means a lot to consumers when you're in a pinch.

JD Byrider is a joke. They wouldn’t sell me a car because I refused to trade in the car I had. I had my down payment and everything but they didn’t want to sell me a car because they said if I don’t trade the car that I drove there in that I wouldn’t pay my car payment on the new car. Can’t make this stuff up. Don’t go to them.

Do NOT purchase or loan a vehicle through this company or CNAC. Even when there are issues and you try to speak to the manager, they are so incredibly unprofessional and rude. Management won’t even listen to the issue without jumping to being disrespectful.

If l could give this place a zero l would! First off l thought l was meeting the person l was talking with on the phone. At the car lot did not happen! Secondly the salesman Ortez was not the friendliest and should not be a salesperson. His whole attitude was rude! Wasn’t very helpful or anything! Please don’t go to the one in Columbia SC! Drove an hour for pure rudeness and lies!

I purchased a vehicle almost 3 and 1/2 years ago and it has been a great car- 2012 Ford Fusion. Process was easy and it's great that they include the sales tax. Negatives-- I recently inquired about trading in the car for a newer one- miles were creeping up, wanted something different. Was told that I was upside down in the car-- which everyone knows that you pay over the value of car at purchase and that it would require a substantial down payment based on my credit-yet they claim credit isn't an issue(?). I have made every payment on time and always maintain full coverage insurance. So unless you plan to keep the vehicle until it's paid off it might be wiser to shop around.

I went here because I needed a car. Thought they were here to help and I got a car that I had to keep putting money in to fix it to drive it. And pay them to fix it. Transmission, sensors, tires, rims, Alternator to belts.

They are a fraud a scam. I got a car from them end of 2017. Immediately I had problems. They told me nothing was wrong. I told them it was leaking oil and they said I was seeing things. I took it to an Jiffy Lube and they showed me what was wrong and printed a sheet out. I took that back to the J.D. Byrider and they still refused to fix it. Several months later the engine is toast. They had my pic between 2 very high mileage cars neither I wanted and they were even worse. The car they traded it for they had it more than I ever had it. The transmission light was on and they told me I had to pay out of pocket to get it fix. I told them come get your car because this is not what I paid for in my contract. 2 lemons given and nothing done.

Do not do it. Crappy cars. Pushy credit company. Way overpriced cars. Harass the customers. Save your money. Unless you want to be bugged nonstop even before your payments are due go for it. They also have the most condescending collectors there are. The sales people act all nicely nice till you need help or your car fixed. Do not do it.

They took out money gave my daughter a car, came in the middle of the night 2 days late and repoed it. Want give her money back. All because the place she was working and had put her two week notice in at was mad she was leaving, was not honest about her still working there. She tried to explain the situation they to her she wouldn't be getting her money back. The money she had saved up to get the car was gone.

I'm writing this hopeful to help others from this company, do not buy from this company, my fiancé got a suv from them, the car turns off when in traffic or the car is stopped at a traffic light, the car suppders all the time and its on engine light is on, he has taken the car back more than 5 times to service to fix, the same day the car has done the same when taken from service department or even two days later, he called CNAC and never got a answer or a resolution, they hung up the phone in his face, I feel like these problems should be addressed above any regular court and laws should be changed so companies such as this should be accountable for themselves, I will seek that help if I have to and see who I can call to get him help.

If I could leave 0 stars I would trust me! First off, all of their cars are horrible! Just look at other reviews. They’ll continue to bring the car in to be “fixed” just for them to mess it up even more. I had my car for 6 months & within that time frame literally had to bring it back 4-5 times to be fixed! Within the first two months the car had to be fixed & I had to come out of pocket. Brakes & rotors both worn out twice! In the past week I had to bring my car in because the engine light came on. They so called fixed it just for hours later for it to shut off again. I explained to them I was going to make a payment & when I went to go pick up my car today, they refused to give it to me for late payment. THEY ARE A SCAM!!!!

I am a former customer of JD Byrider and I was a satisfied customer and I still have the vehicle. My experience about 4 years ago was great. However when my son was looking to purchase a car he wanted to go JD Byrider since he knew the great experience I had. On April 20, 2024 we went to purchase a vehicle. My son had the deposit and the stable income. After speaking to the sales agent we had to just wait for financial department for the budget. Well we spoke to CORY!!!! He was the worst person. He interrogated my son, and he wanted to know he wanted to know why he was looking for a car. He also asked why he could not just keep using my vehicle. Then he questioned him about changing jobs and stated he needed to know about the gap in employment.

JD BYRIDER is definitely a scam! They will tell you that you are approved for a vehicle and a down payment, but will find a way to disqualify you especially if you are **. They are a racist company and I have very very hard core proof of this. They were approving everyone who wasn’t ** Who had more than one repo and bad credit. Myself and three other customers that were ** were denied for vehicles. One repo bad credit. This company needs shut down and investigated for racism.

DO NOT trust these people. They are frauds! They sell lemon cars and then provide NO customer service. If you contact the Corporate office they say to work with the franchise and Jeff is worthless! Constant excuses, never resolution and 5 months later my car was still NOT FIXED!!!!

Predatory car loan/ and they're lemons. This company has a long history of consumer predatory practices across the country. In addition, they sell cars that can actually get you killed. They sold me a lemon with no taillights and a seatbelt recall. It's only by the grace of God, that nobody was killed. **

My experience to start was great. Mind you, this was back in November. I Got approved, got the vehicle, and was told there was ZERO issues wrong with it. was told there were no recalls on the car, everything was in mint condition for a used car and was told this to be satisfied. I got the warranty just in case anything would happen. The garage wouldn't make an appointment for me to get an oil change and insisted I left my job to go get one. My starter stopped working and the Dartmouth Location refused me service and I had to get it towed to a shop near my job and pay $800 for the job to be done!!

Nice people but overall experience was terrible. How could I NOT get approved for financing being at my jobs for well over 10 years, met all criteria including time at residence and down payment only to be denied because my take-home pay wasn’t high enough? What? You’ve got to be kidding me. Piss poor excuse. I work two jobs and run a business but my pay wasn’t good enough? Never again

Purchased a car from J.D. Byrider of Kokomo, Indiana. If there was a way to give no stars, I would. We have purchased many cars in our lifetime, and this was by far the worst experience ever. We never missed a payment and paid off the car early. First, a week after we purchased the car, the driver seat belt stopped releasing. My Wife was stuck in the vehicle several times. They said this was not covered under the warranty! Then, after two months, the AC stopped working, and they said this was not covered under the warranty.

Madison at the office in Amherst did outstanding! She was super helpful and made sure I understood anything and asked if I had any questions. I bought one other car years ago and they sucked so Madison made me change my mind on how I will look at car dealerships especially JD Byrider! She is a superstar! Thank you Madison!

Don't even risk it. I really expect an orange title for all the things wrong with the car. After 1yr I've put $20000 dollars worth of work and it cost. I promise you they'll rip you off too. After a few months needed an engine hubs, calipers, sensors. A/c compressor went out. Pulley fell off. Warranty doesn't cover and can't drive the car. PLEASE DON'T DO IT TO YOURSELF. I regret it.

I bought my car from JD Byrider 2021. I moved away 4 hours from the original Byrider for work, a week after I got the car. That summer, having the car for a couple of months, the engine light turns on and eventually no longer shifts gears and long story short, it needs a new transmission. Byrider from previous location, agreed to uphold the warranty seeing that I could not go to the original location. The new Byrider says it will be a month before they will look at it and I'm not prioritized because I didn't get the car from them. 1 month later of new Byrider finally able to look at the transmission- they say it will be another month to replace it. So I paid $2000 for the car to be towed to original Byrider. They fixed it in 2 weeks.

I'm giving anyone who reads this review fair warning. You'd be wise to take your business elsewhere. There was several issues with the vehicle I purchased. Had to miss work because they don't offer loaner vehicles, and I couldn't afford to do so on my own. They had my car for nearly a month and upon returning it to me the same issues still existed, in fact it was returned with more issues than before. Only time they have to deal with you is if your making a payment. Otherwise be prepared to call and get no response. Customer service personnel are rude and petty. Was put on hold for over an hour because the person answering the phone said I was calling too much.

I was on time with my payments. My car was deemed a total loss through my insurance. Only owed little over $9,000 insurance. Paid 7600. Only ended up owing a little over 1800 but then they want to try to charge me interest and fees on a vehicle that I don't even have and when I question them about it and told them that I don't see it anywhere in my contract. Nobody got back to me. Nobody explained and they charge it off my car and put a negative note on my credit. Don't buy from them! If you do buyer beware!!!

Nice cool and calm environment. Christian was a perfect help and had me in and out in no time. I would recommend this place a 10/10 place to look and shop for a car mainly this location. They are family friendly and peaceful place. All the cars are in good condition.

Do not buy a car here.. Sold me a $5,000 car for $12,000, never showed me actual price of vehicle.. I've had all kinds of problems with vehicle, when I asked for a deferment to pay for needed repairs, I was told no such thing, I would default.. Uncaring, unsympathetic, cold as ice...

I've had 2 cases where my car was supposed to be covered but wasn't! It had to come out of my pocket and wasn't and will not be reimbursed. A lot of money spent on a fake warranty. I will never purchase another vehicle from them. Liars!

Please trust me when I say DO NOT PURCHASE VEHICLE from this scam of a place. It will be the worst financial decision you have ever made in your life. No matter how desperate you are… DON’T DO IT!! Number one, after you have paid off your loan with interest, you will end up paying triple what the car was worth. I found the history of the car I bought… It was about 10k less than what they sold it to me for and about 18k less than what I will have paid for it when it is all said and done.

Customer Service was amazing, Dave made this process easy and painless as possible, I most definitely do not regret my choice when deciding to come to Byrider. It’s Been a pleasure doing business with everyone involved in helping me into a new vehicle. And I will be willing to refer anyone I know who is looking for a new vehicle to come to Byrider. The energy and positivity is definitely worth the time and money l.

Absolutely awful "customer support". Have made ALL my payments on time and in full and I started a new job this month and the payroll was a little messed up from Memorial Day and my paycheck isn't being deposited until Monday now. My payment is due today and I called to make arrangements for Monday and they wouldn't do a single thing. Said the payment is due when it's due and will default if not paid by end of business. Like ok. Just absolutely unreasonable and unfriendly and uncaring. Will never ever recommend.

J.D. Byrider made my car buying experience stress free, my salesman Dave walked me through all the steps and made sure I picked a car that was perfect for my family and my budget. I highly recommend coming to J.D. Byrider if you're looking for affordable, reliable transportation.

Everyone went above and beyond to fit me with the car I really wanted. They were kind, and excited for me and this opportunity. What an amazing Birthday gift! I would definitely recommend you to come to Byrider for your car needs.

So many regrets and yet financing a car from this place would be my biggest regret. They make the buying process so easy until you’re off the lot. I started having so many problems with the car I bought not even a month after getting it, the maintenance guy knew me by name. If the car breaks down they’ll keep it for days, or in my case, weeks with no real ET on when it’ll be done.. Mine was being “fixed” for almost 3 weeks, in that time I lost my job because I couldn’t make it in (oh yeah they don’t offer rentals under ANY circumstances). I was contacted many times by financing trying to get me to make a payment even though I explained my situation and had to offer them proof that I was in fact let go from my job. After being talked to very rude time and time again I gave up on the damn thing. They’re friendly when you give them their money though…

Buying a vehicle always is a bad experience no matter where you go. You usually leave feeling like you were violated in some way shape or form. David at ByRider knows his job and he was able to help us get a safer vehicle to drive. My husband and I were both treated politely and fairly.

They claim to help you, sure they give affordable monthly payments but the total price of the car I was buying they charged 3 times what it was worth. A couple months later I had engine problems. Bring it to them. They make me wait 2 weeks then they have it for a month to replace the engine but they put the same type of engine in and it was used, ran into the same problem with the engine again. They give no rental/loaner car while your car is being worked on. They don't help you at all. They screw you over. It got repoed. They sold it at auction for double what it was worth then sued me. They more than made their profit and still sued me for more. They are so greedy. Will never recommend them to anyone.

I strongly suggest you give Carl a call. He is very polite, professional and caring. I had a wonderful experience and I love my suv. I strongly recommend going to JD Byrider if you need a car. He will get you what you need.

The dealership was clean, with friendly employees, eager to assist. I was greeted promptly, taken care of immediately and clearly communicated my options. Transaction was smooth and they were very receptive to questions and concerns. The vehicle is clean, runs well and they even put gas in it for me.

Oh my goodness. I don't even know where to start from. Mr ** was an amazing perfect man. He saved my life. He got me the best car I never thought of. He was professional, amazing, respectful, reliable, engaging, responsible, communicative and trustworthy. Everyone also that attended to us at Byrider was our angel and God sent... Thank you so much byrider.

My first car from them, every time it rain, water fill my floorboard from the sunroof. Took it to their shop many times. Always said it was fixed, never was so it broke down. They found water in my oil so the engine is blown. They basically force me into another car. I learn to take my car to my shops instead of them. If they get your car in the shop it will take a week for them to fix it. Worse experience. Never go to them. Save yourself the headache.

Took my car to your shop and it is still not fixed. It still not acting like it will accelerate properly. Was there for week to get the part and there for three hours and it still doing the same thing.

I had serious problem, I thought with my car because my check engine light and brake light were flashing at the same time and I lost power with the car. It turned out my repair was very minor only needing change my wires. John the manager of the Service Department clearly what was happening and didn’t charge me anything.

This company is phenomenal. I’m loving my car. It’s been a good 3/4 months and the car drives smooth. No lights. Everything is perfect. Thanks you guys. You are awesome & all the people in the office! Great customer service and that’s hard to find nowadays.

David was awesome! Took care of me very well and was very considerate of my situation! The other staff are patient and also very kind! Would definitely recommend coming here if you’re in a tight spot financially and need a vehicle asap!

I've purchased 4 cars from Byrider. I've referred 5 people to Byrider, all of which purchased cars. They claim there's a referral bonus but I had to call every week for 3 months to finally get it. There's a $70 tow reimbursement but by the time I got it I couldn't cash the check. It was only good for 90 days and the shop manager had left it on his desk. I didn't even receive it til it was too late. But the worst of it, on 3/14/22 I traded the car in. The dealer was given a 10 day payoff amount of $11966.73 and sent a check for that amount.

Thanks ram great place to get your next car. Great customer experience. The staff is easy to work with and the approved is simple and easy. I recommend this place to anyone who is interested in getting a car with bad credit.

Byrider car sales experience was so incredibly great!!! Great interaction, focus, and sincerity all while keeping the client engaged with updates during the approval process. Talk about customer service!! Breaking the barriers all while greatly exceeding the buyer's satisfactions. Very honest and to the point. Easy to understand during the time of closing the sale. No need to ask many questions.

I was low on the totem when it came to credit and Byrider helped me with everything needed to get me up and driving, they were patient with me understanding I would recommend them to anyone who is or has been in a low credit situation.

The dealership was awesome. Customer service skills was everything to me. I would tell everyone to go to J.D. Byrider. I got the car that I wanted at the price I wanted. The selection of cars was amazing as well. Good job.

I was told by the service department I needed a new engine ASAP. However, not only have I been waiting over 2 weeks for the new engine to arrive at the shop- I was informed that the engine is not new but a rebuilt engine, AND that once the engine arrive that there are 6-7 cars ahead of mine. I was told that there were 6-7 cars ahead of mine over two weeks ago when I took the car to get checked out by the service department.

Bought a 2009 jeep liberty thru the dealership, salesperson gives you all the hype on why to buy and #1 was warranty offered which customer pays for. That's why you purchase a $4500 for over $10,000 interest rate and warranty is included in that price, however hidden. Wife was very interested in vehicle and because of our winters wanted 4 wheel drive not the awd crap. At test drive jeep was loud and had a hole in muffler and a weak/bad battery.

Very nice and answered all my questions. Check in my brakes. "Why," they was speaking. They was new brakes. Very courteous and polite. Told me not to wait till light comes on to get oil changed. Go by sticker or call.

I was looking for a car shortly after my car had broke down. I came upon J.D. Byrider and luckily I had a very great experience due to Rudy; their sale presentative. I couldn't be happier with the results I had. Because of Rudy, I was able to easily understand steps I needed to be informed. He was very welcoming! Even had a great men to men talk. I would definitely recommend this place for anyone who is looking for a car with bad credit. #RudyGOAT

Unfortunately I am going through rough times right now, laid off from my job and I'm the only one that works, however I start a new job in a couple days. I called CNAC and requested for my automatic payment not be ran on a Friday but I can make the payment in a couple days on this coming Tuesday (Next unemployment check). It was agreed upon and I sent the young lady the info she requested. My payment still came out and my "account specialist", told me to ask my friends and family for the money and she then proceeded to tell me, "the girl who set this up is new so there's nothing we can do about this payment". I asked to speak with another manager and she informed me he will call me back. He called me back and proceeded to ask me what I spend my money on, then blamed the young lady that approved this AGAIN. Horrid customer service and human beings as well.

The staff was courteous, helpful and very knowledgeable. They made me feel important. They constantly kept in contact with me throughout the entire process until i found a vehicle that fit my needs. No matter which staff member I dealt with they were all extremely helpful. I would recommend J.D. Byrider to everyone.

Soon as my fiancé and I walked through the Doors at JD Byrider we were greeted with an enthusiastic greeting and a friendly smiling face! He made our car buying experience very eventful and he was surprisedly honest and straightforward! I like that when making a big investment. Thank you again for a wonderful experience.

I was well taken care of and got a vehicle in a timely manner. Salesman was very good and I really am very happy to have my first car. I would definitely recommend other to go to Byrider and purchase a car.

Well my experience with this dealership is as follows:. I have been trying to get a vehicle since my previous lien holder, Santander Consumer USA, repossessed my 2017 Nissan Versa during the middle of the pandemic, (September 2020) and never responded to my query about getting help with getting caught up. This action has caused me considerable amount of financial and emotional issues and continues now. This is the ONLY dealership that has tried to help me get back on my feet, and with COVID-19 still being a threat to our way of life, I have had more problems than I can convey in this message. I would recommend them for anyone else who has had a similar situation

Due to my credit I was not able to buy a car anywhere else except JD Byrider with their buy here pay here. They do their own finance with their own bank onsite and they don't go by your credit score. In other words they treat you like a person and don't just see you as a number on a ** credit report like all the rest of the dealerships do. They went by my income and Craig was my dealer. He was great upfront with me. Worked with me and he didn't try to push me into a newer year or current year car like other dealers do knowing I couldn't afford the payments. Craig help me find what I can afford and Marie was who I dealt with on the bank end. She was also helpful. I will recommend to go there first before anywhere else.

The job was complete and done well. They got us right in and were very professional and proficient. We will make sure to bring our vehicle we purchased and our other vehicle to you guys as well. Thank you very much.

I purchased my vehicle 2 years ago. I was talked into getting the warranties and it all seemed like a good deal until the first time I had to use it and nothing was covered. Needless to say my car started falling apart within the 2 years I have had it so I traded it in. I purchased a vehicle not from JdByrider but a different company. Well according to Cnac we are financially responsible for car payments until they receive the payoff on the car. At the time of trade in I did sign power of attorney of the vehicle to the new company indicating I was no longer responsible. Well not according to Cnac. We accrue interest every single day until it’s paid off. Horrible horrible experience with dealing and speaking with them. Never would recommend them even in desperate need.

Everyone was very helpful and took the time to treat me like a person not just another number. Was able to get me into what I was looking for. Think best car dealership I've ever dealt with. Would recommend to anyone looking for a car in the area.

I went in and told them what kind of car I was looking for. At the time they didn't have any. But they called me right away when they had one. Everything was easy to do and I GOT THE CAR I WANTED. David WAS AWESOME TO WORK WITH. THANK YOU

Driving my car the first day it installed out, at a light, then my ABS light came on in the car wouldn’t go, I had no pick me up, so I called the mechanic he told me I had to bring it in I told him, I couldn’t do that at the time because, I have to work to pay for the car, He sent me back to the manager, I spoke to the manager and told him look this shouldn’t be happening, It’s a used car but it’s new to me and you guys let it go off the lot like this, putting me in danger, I did tell them, I need the car by certain time or a certain date and they met that day or I wasn’t buying it, after speaking with the manager not being rude not being mean just said I’ll just bring it back, I can’t just run around to get a car fixed. It should’ve been already been taken care of, and so I told him goodbye and that was it.

Allen took care of me fast and efficient courteous. Their staff is the greatest. You're the best. Thanks Byrider Bedford and Broadway. I recommend you stop there if you need your car fixed or to buy a car check out the selection.

As soon as I walked in I was greeted by Craig. He was Very professional and greeted me with a smile. He was very knowledgeable and he gave excellent advice and got me a very nice and great car. I highly recommend J.D. Byrider. If you need someone to explain something slowly and accurately Craig is your guy to go to. Nice guy and very professional.

I brought a 2007 Camry from them with less than 110,000 miles on it. Brakes started squeaking the next day I received it from them, then 2 weeks later the alternator went out on the car, instead of taking it to them because I needed the car to get back and forth to work my husband fixed both, then 2 weeks after that the transmission went on it and now it's currently at the shop for almost 10 days. In the meantime I get no communication from them unless I call them and then I get we ordered the transmission. It was suppose to come in on Monday, then it's, "It'll will be here on Wednesday. So your car will be ready on Thursday evening or Friday afternoon for sure." I call thursday afternoon and manager seems clueless as to what's happening with the transmission. I'm spending all this money on Lyft's to get back and forth to work and they don't care, they also still keep taking your car note from you. This is the worst place I have ever went.

Do not go here if you value your life and the lives of your family!!! My car has had nothing but issues day 1 I have had to spend hundreds on rentals and repairs and they just ignore repeated attempts to contact management. Their service manager is either incompetent, lazy or deliberately not fixing issues so I'll have to return and pay more for repairs that should have been done already when I continue to question it.

Very pushy sales people, not friendly, do not listen to detail of my wants and needs. Not satisfied with service at all. Try to steer you into something beyond stated budget. Commission seems more important than customer service.

If I could give zero stars I would. My vehicle engine blew on 3/9/2021, it was towed to the Dayton location and I was advised it would take 4 weeks to fix so I called this location and talked to the service manager Doug who advised me he could have my vehicle fixed in 4 days. Long story short Doug quit, nobody knew anything about my car and I just got it back today 4/6/2021 and paid over $1300 for a rental car on top of still making my car payment. I’m waiting to see if they are going to give me any reimbursement. This whole experience was TERRIBLE!!

Since becoming a cs with this company...I have had nothing but grief. I have had to have my vehicle towed 2x, since January at which this company does not reimburse. So out of pocket cost to me of 500.00 plus cost of repairs, bc the warranty you get covers absolutely NOTHING! Oh and don't fall on hard times, and need an extension...They do not do those according to CNAC rep, even though I had it done 1 before...But ok. If you want a lemon car, ** customer service and to be with a company who gives 2 cents about their vehicles or their customers. This is def. the place for you. Nothing negative just yet to say about the technicians who worked on the same issue twice...I had a gut feeling that this purchase decision was going to be a mistake...Turns out it has become my worst nightmare. I knew before signing up about the piss poor rep this company had but I was assured things were different. Lies!!!!

I purchased a car 3 months ago a 2012 Nissan Versa. I have called and explained that the car needs to go in again. The check engine light is on and it sounds like it’s literally going to fall apart as I am driving it. I brought it to them for them to fix within the first month as you can see it wasn’t fixed. That is my only means to get go and from work and I’ve communicated this to them multiple times. I get the same answer bring it in and drop it off. So in the meantime while they are fixing it I just don’t go to work? I can’t afford a car payment and to pay for a rental or Uber too. These people don’t care but sure care when my payment is due. I told the guy in service. He said, "What do you expect? It’s 12 years old?!" I said I purchased it 3 months ago. I would expect it to run what the?!

It's a great experience. Everyone was so helpful and professional. We love this place. They got us in a vehicle when we needed it the most. These three are miracle workers! I highly recommend the Bedford Byrider to first and 50th time buyers. You will not regret It!

Very kind associates. Got me exactly what I was looking for. I would definitely recommend friends do and family. I love my new purchase. I like all the features that came with it. The warranty and the theft protection, and that they made sure everything was fine with my vehicle. Very happy with J.D. BYRIDER.

I have a great experience. Thank you Jeff!!! Very helpful. Highly recommended. He helped me get in the vehicle I love & I am thankful. Great people, friendly & ready to get you in a vehicle of your choice. Thank god for JD Byrider.

Rebecca and Ollie were amazing help and at their jobs. I love the experience here and I'm so grateful for the opportunity to purchase a nice affordable car!!! At first I kept getting turned away at every chance I tried to apply and get approved so this absolutely made my day.

In a pinch due to covid. Unlike most places they actually did help even went as far as checking out of state but unfortunately the car I found was sold. Still worked with me and out of all the Byriders I had been to they actually helped and were nice. I normally never leave reviews but I can say I'm glad they're giving me a shot so I can get back to being on top.

Jacob ** helped guide me through everything I needed and was so kind. I would recommend this place to anyone and everyone in the area. Great place with great staff members. I will refer this to everyone and thank you Jacob for all the help.

When I went there. They were very pleasant and very helpful. I would go there again in the future. They answered all of my questions and took their time in getting me in my car. They did all they can to get me home in my car. Thank you again for all you did.

Very dishonest, way too expensive, and the warranty is not at all what they make it out to be. I have been lied to numerous times by the sales department and the service department. I'd rather bike to work than buy another vehicle from them. I guarantee I'll never recommend Byrider to anyone.

I purchased my vehicle from J.D. Byrider at twice the amount the car was worth! I paid on my vehicle and stayed green in my loan the interest regardless of how far Ahead. I was paid usually up to a month ahead. My loan balance rarely dropped. Possibly due to the 21 percent interest and then to add insult to injury when someone totaled my parked vehicle instead of JD byrider closing out my loan because I had paid it down to 7,845.50 on a car that was only legally worth 2,200 I was told I would either take an insurance rollover into another one of their vehicles or be out of a car and still owe them the difference. When the vehicle was grossly overpriced at the date of purchase!

Service department is scary. Kim made a bad situation better but there is still a fear as it pertains to leaving my car with them. The fear is possibly losing my job, car, and everything I’ve worked hard for leaving my car with them to fix it.

So I got Preapproved online and then a sales person called and spoke to me over the phone and asked for additional information proof of residence proof of income ID etc. Then put all the information in and said they will call me back to let me know if I’m approved. An hour later I got the call stating that I was approved and come in the following day with a $500 down payment.

Lathan was outstanding, patient, kind and understanding! He is amazing to work with and has great customer service skills! I did the rollover plan as the last car we got here was totaled. This option worked well for our fam!

Very dissatisfied with the Service Center service. The Manager, Kim was not helpful and down right dishonest. Service center refused to correctly address issue with my car and tried to claim that there is no issue. Took my car to another repair center and they verified that there is an issue. Basically, they will not do preventive maintenance. They will fix when it is broken in hopes of outlasting the service contract timeline.

Towed car to JD Byrider service department sure to car stalling or completely shutting off. The service department did diagnostic testing on my vehicle. Told me exactly what codes were given & explained both the minimum & worst case scenarios. Thank God it wasn’t the worst case scenario. Because my parts were not available & svc dept being shorthanded, caused me not to get my car back for almost 7 days. Pricing was very competitive & fair. I am happy with my recent experience.

It's always a pleasure to come up to the dealership for anything. The entire staff takes real good care of me every time. Thank you guys for helping me to get a great start to a better life. Love guys. God bless.

They will not work with people with bad credit like they advertise. They told my girlfriend and we were approved for a loan. Got there just to be told they would not sell us a car 3 hrs. later. They are false advertising.

JD Byrider are my lifesavers. They worked me. Made it possible to keep my job. I love guys at Cleveland Bedford office, they're professional, work hard and very business like. They're my extended family!!! And love them like family!!!❤️

Had a great experience, Ali my salesman was great. I most definitely recommend buying a vehicle there..I was in out quick and easy with no hassle at all. I'd called other places for a vehicle with no luck. These guys got me in the vehicle I wanted no problem.

I loved my experience. They were very knowledgeable about the cars and didn’t push or sway me... Steve was a great help to us and made sure we left in a safe and reliable car... Excellent service... Thanks JD Byrider!!

Terrible location to do business with. Program Consultant Cathy M. can be misleading with her charm and wit. She acts if she is there is to help, while she only wants your info to tease you about an approval. She makes false promises, claiming she can get you in a car same day. These are all lies. I had to reach out to her - waiting sometimes an hour for a response - remind her of my needs and interests in my car search, in thought I would be given courtesy service. The financial documents she created were not even based on what we discussed, such as the down payment was actually higher. She explained this was necessary and I would be approved by their financial company after an interview. Her attitude was often impatient and she often felt pressured, it seemed, to get a sale.

I Have always had a great experience dealing with JD Byrider repairs and service. Our quotes are accurate and paperwork is provided. Staff very friendly and easy to talk to. Waiting area is always clean and friendly and the option of dropping the car off the night before is always a great advantage.

April was fantastic. She came in on Sunday to help me out. Really enjoyed the time and help after traveling 4 hours. Would definitely return for the exceptional service. April even answered my tween sons questions. Thank you very much for the great service.

Last November I purchased a 2009 Ford Flex. Since that time it has been in JD Byrider West Liberty service department five times and I still have the same problem $500 later. They force you to buy $2,500 warranty but their service department has the worst mechanics I've ever seen. I just went there to build my credit up. The sales lady was really nice. Grace she helped me. She was cool. Ever since I bought the car I have nothing but problems with these people. I would not recommend JD Byrider to my worst enemy.

I have had nothing but stress since buying this vehicle in 2019. I had to have the rotors and hubs replaced, 1st month I had it. They just had my car for three weeks after waiting for almost two months for my tranny to get fixed. My timing chain broke so they had to give me a new motor and transmission now I have no heat the same weird noise in the console used to be like someone knocking trying to get inside now sounds like a cd stuck. It's getting colder. I need heat!!

Service Department James was amazing! He kept me informed through the process and went above and beyond what I would've expected to get me additional help due to a possible wiring issue that wasn't able to be tracked/ fixed on their end. They set up a rental when things went a little sideways during the fix. Because of the extended warranty I purchased before, I only paid the deposit which covered the extra insurance coverage I wanted on the rental. One of the best interactions I've had with the service Department to date. Thank you!

Test drove the vehicle, noted that it pulled to the right on the highway and that there was a rattle in the back of the vehicle. Sales person said they would fix the issue... Called to confirm they were fixed... I drove it off the lot and both problems are still present. Gasoline in the tank was under half full when I left. No floor mats in the vehicle. The windshield washing fluid ran out on the way home and there's only one key! I've always received 2 keys. Is this normal? Lastly during signing the contract, I was being accused of missing payments even tho I hadn't even started payments. The whole experience left me feeling sick to my stomach. I can't help but feel totally fleeced by this transaction.

My experience with the Sutton Ma location was exceptional. The Gentleman I worked with named Paul was wonderful and patient in helping me find the right car that fit my budget needs. The staff was great and shared my excitement in purchasing my first car! Great service and will definitely be doing business with the Byrider Sutton location in the future.

We went to JD Byrider and my wife fell in love with a Buick enclave, we went through the several hours of the process of buying a vehicle. On the way home the engine light came on, so we had to make appointment, we were told it was a minor repair and had to pay for the repair. On the way home the engine light came on again, this happened four or five times and Every time before we got the car home the engine light would be on and every time it would cost us more. It was very obvious the vehicle had problems and they never repaired it. I would not buy a vehicle from these people EVER. The vehicle is a LEMON.

Your sales team made sure I understood what I was signing and got me into a very nice vehicle. Everyone was courteous, polite and genuine. Although my car payment went up $80. I am pleased with my purchase. Gerald **

I'm very happy with my experience here at JB Bedford Auto mile. It has changed a lot since I've purchased a vehicle at the Brook Park location years ago. I would definitely refer someone to purchase their next car here.

My vehicle was repossessed because I became ill and was hospitalized with no ability to call because my phone was turned off. It was during a worldwide pandemic Covid 19. I received no paperwork in the mail prior and was unable to access internet while laying in hospital intubated. I had no transportation, help or ability to pay bills or work because our country shut down and I have an autoimmune disease. I was advised to pick up my belongings from a recovery towing but was not informed my belongings would be thrown away and plates and registration would be destroyed. I finally got my debt paid to reclaim vehicle and was told I should have brought my plate. I was refused a temp plate and sent to recovery and told there that I would not be able to recover my property because of time lapse.

This was the worst experience I've had when coming to purchase a vehicle. Lies all around! Overpriced, poor service, mechanical & people skills, inexperienced GM and suspicious paperwork. Stay Away!!

Purchased a 2010 Ford edge a year ago and has been nothing but problems, 4 hub bearings, 2 axles, all-wheel drive unit. When contacted JD Byrider, was told not their problem. Then when the Coronavirus hit and we asked for help they said they don't have to do anything for us. Now we're going to have to let it go back and we get screwed. Talk to a mechanic at JD Byrider and he said they are very shady, they won't fix anything important on the car that they just get them good enough to last a week. After that they will blame the customer for the problems to avoid pay to fix them. They would rather you get it repossessed so they can resell it and get another suckered stuck. He told me he has witnessed more than one car come through to be resold for the same amount. Take a bus, it will be cheaper.

I am so grateful for JD Byrider. This has been an emotional experience and I am so happy to have my new car. April was awesome. I was very impressed that she extended her services to me by email to remind me she was there for me should I decide to make another purchase. Thank you. God bless.

The whole car buying experience was very good. I did not expect such good customer service because of past experiences. I appreciate it. My grandma is not one to be pleased very easily but I can say she was very pleased.

It was an Amazing experience with the perfect sales rep! I was able to get in and out with no problems or hassles from anyone. I will refer all friends and family to him. This was the first time I had ever bought a car and I’m glad I chose Byrider!

Anthony was great to work with. Very honest. Will definitely recommend him to anyone looking for a car. Thanks for the hard work and dedication you put forth in getting me into a car. Really love the three year warranty and oil change that comes with the deal. Thanks.

Very nice Manager and staff. Took good care of my car. Thanks so much! Will send my family and friends to JD Byrider. My repairs were done great! Looking to buy another car with them when my loan is up in 2 years.

Interest rates are HORRIBLE vehicle has not had proper maintenance. Next day off the lot tire pressure sensor comes on and both front end tires squeak whistles and squeal. Dont buy here unless it's absolutely your last resort. I really got myself into a pickle here with this.

We went to dealer a month ago and was told finance would not approve due to part time ride share. We went back today because ride share program ends next week and will no longer be doing ride share, with an appointment to be told very rudely when we arrived that the finance department will not approve due to I initial application has ride share but it ended. Ride share was part time and have not made income from ride share since before COVID-19. We were told rudely from general manager the same thing. He even said we can run your credit and still underwriter will deny. I felt extremely discriminated against. Nothing done to help us whatsoever.

Kim the receptionist there is wonderful (she's located on Morse Rd. in Columbus, Ohio). She's very courteous, polite & has all the patience in the world like she's talking to you the first time every time. We're very happy with their service & in a workable manner during the pandemic. We Love Byrider! We wouldn't go anywhere else.

I would highly recommend JD Byrider. The sales associate Charlie was very nice and professional. Made the transition easy. Very helpful and understanding of my needs!! Thanks again. You guys were awesome. I am very happy with my 2015 Nissan Altima,

I have had my Toyota Rv4 for 2 years now and I absolutely love Matt and all his crew at service center! $5 for oil change plus many extras. Everyone acts as though they like their jobs. I’m very impressed with how professional yet courteous they are. Keep up the great work!

So far my experience with JD Byrider has been to my expectations. They worked to my satisfaction. They responded to the situation as quickly as possible. So far my car is running good. I hope it continues to run properly and if I have any other problems I will make sure to let them know.

I had been turned down by Chevy and Kia and Byrider actually approved me and finally got my new ride! I even did most of the app on the phone which cut my time in dealership down especially with COVID still being around.

Bankruptcy. Someone is willing to help me. All I had to do was send over my paycheck stub, license, and proof of residence and I was approved within 1 hour! The application only took 7 mins. They let you pick your own car and set up payments with your pay schedule! The best thing about it is that I didn't have a ride to Dundee and they ordered me an Uber free of charge! They also offer a $250 referral bonus.

They did not have car prices posted. They didn’t discuss the percentage rate till I asked. I think I have ended up paying more than I should have. I feel stupid for falling into this trap. I would not recommend them to anyone.

Had an oil change and the looked at a hose. I always have excellent service. I have always left happy and the guys are super nice. I have never had a long wait. I would highly recommend J.D. Byrider to anyone that needs help with their vehicle.

Thank you for the great service I received today. Dropped my car off at 7 am. Was finished by 11 am. Service department is great and takes their time to look at what’s wrong with your car. Great job. Thank you.

Marcus ** Is the best. I'm an essential worker, my truck broke down during the Pandemic. He made sure that I got a reliable vehicle that I can use as my mobile office while shopping for my clients, providing caregivers with PPE, or meeting seniors that need assistance. Marcus & Dave made it possible for me to assist others. ❤

The vehicle we have is the 3rd vehicle we have purchased from JD Byrider, the problem with this one when we bought it was that the A/C wasn't working. Before we took it off the lot they were supposed to have fixed the A/C problem, a couple of months later I took a trip to Wisconsin and the A/C wasn't working. Finally yesterday hopefully it was fixed, even though it cost me 69.91, what I am saying is that if it was fixed correctly the first time I shouldn't of have any more problems with it. Also the battery was being drained of juice, I had to jump started a few times yesterday. They disconnected the GPS to see if that would stop the battery from losing power. You have some good mechanics at the Kalamazoo dealership, but I know that they have to follow orders like in a lot places. The lights to the airbags have come a few times but according to the shop manager I have to pay for the sensors.

I would say stay far away from JD Byrider on Morse road. My car was towed to the shop twice. My radio still is broke twice and they can't get my radio fixed. Seriously this was an insurance claim. First time we got my car window wipers were still broke. My locks didn't work. My speakers were still out then I was sent to collections for refusing to pay since they didn't fix my car. Kim is not useful. She asked me what to do to fix my car and she manages the service center. What a JOKE. Please learn from me. Stay away. My car has not ra the same. My radio still broke. Nobody will help. I asked for corporate's number. Not one person gave to me. Horrible people with terrible people skills!!!!

Since day 1 when I bought the car in August 2019 the check engine light was on. So for 9 months I've been dealing with this service department. I'm hoping this time works. There has been so many people let go and replaced that's why Their services are very poor. Also blaming previous employees for everything is unacceptable in my book.

Jairo **. Good customer service, very good people to work with. I love It here already, good to know they are not credit base but still look at the total I make Which it’s good. Got me in a car once they got my information.

Opportunity for Low Payments. This was a great service, Fair, Understanding, and affordable. They went above and beyond to ensure I had a great vehicle for me and my family. Thanks to the staff for your help and understanding and concerns. I really appreciate the vehicle. With this great price and the customer service I can go back and reference someone about JD Byrider.

This is a place you should avoid at all cost. In my case I am pAying 4 times what the vehicle is worth. The vehicle was in horrible condition and now doesn't work. It would cost me another 2000 to have the vehicle fixed. JB said they could fix it but only if I got another loan and put down another down payment plus of course make regular payments. I didn't have the funds to fix the vehicle upfront. Other mechanics stated but was not worth fixing. These are cars that may be worth 1000 and your loan ends up being 10000. Stay away. Buy a car out the paper. You would be better off. This was the biggest mistake of my life.

Didn't take to long and nice people. Nice selection of vehicles. Definitely will refer are there people to this location. They are okay with me. It's not a lie. They definitely work with your payroll, whatever you're making. They will work with you around with your rent payments and everything.

Seriously JD Byrider is a joke. They're already a rip-off charging people an arm and a leg for a car. I'm paying for 418 a month. Do you think JD byrider went out of their way to reach out to the customers during this time? It's sad Chevy and Ford is going in and helping people but jdbyrider isn't there, not for the American people. They're only there for their pockets.

My experience there was excellent! Love the customer services, everything was no hassle from the time I got in and left. I would definitely recommend. Thank you too Ali **!! He was an great help. -Again thank you so much.

Got me in a car really fast. Thank you so much, work with my down payment. Everybody there is super nice and will work with anyone. I would recommend them every time. Hit me a car that I really wanted and payments are great.