Byrider Reviews

I am semi-new to the Byrider car dealership, but I'm here to stay. I not only had a good experience, I would surely recommend them to family and friends. Tonya, who is the regional manager made my life easier. I needed a solution to be able to get my vehicle serviced. Tonya did just that. She allowed me to have the service fees added to the car payments. She called the service department for me (making sure that they expedited the process). Big thanks to goes to her! I am grateful for my experience with the company.

This establishment is extremely unprofessional. Not only did they lease me a car with countless issues, they harass my phone every hour every day until they receive payment. Even the day it's due they harass and call from multiple different phone numbers. Very quick to threaten if they do not get their way.

This is the worse dealership in the State of Wisconsin. The customer service reps including financing is very rude. They rarely answer the phone and when they do all you get is attitude. They don’t care about customers or car issues just payments. Don’t be late they’ll call you multiple times throughout the day every day but slow to call you about service issues that’s SUPPOSED to be covered. Claim to fix issues on your vehicle and don’t but takes your money and lie about repairs being done. Will tell you to pay past due amount (1 payment by 1 week late) to get the starter interrupt activated back on your vehicle but tells you to have it towed in at your expense. Even though it states they can activate it REMOTELY just as they deactivated it REMOTELY. Don’t believe them they’ll take your payment and still take your car. Don’t get TRAPPED in their lies, you’ll definitely PAY for it.

I hate writing this review because I have worked with Raleigh Byrider for years. They had a great service department with Thor and Lucky and a great service assistant. They have all been promoted or moved on. I tried to buy an suv on Saturday, made an appointment- the salesman had the day off? Who does that? So I had to explain things over and over to the point I didn’t think I made sense. I called this morning just to get feedback and got a hostile finance manager, like if you don’t like working with people or you are allowed to speak to people in that tone, I know that's not the place for me. So I called the sales side and got a little more information.

Absolutely horrible: Their app doesn't work, (Almost 5 years and the app still doesn't work!) they don't respond to emails, their website almost never works and shows that I have paid more than SIX MILLION DOLLARS in payments. (Which I clearly haven't.) My account is set up as auto-pay, they wouldn't take the money out of my account. I'd email, get no response, and 2 weeks later get an email saying my car was up for repossession due to my lack of payment. IT'S AUTO-PAY! How do you screw that up? Then they'd blame Huntington Bank and say my bank wouldn't let them have the money. The entire experience was a nightmare.

J.D. Byrider of Charlotte is the worst. Nobody acted like they didn't want to help us and the one that did help help us and told us to come in he was more concerned about eating his chicken than helping us and he never said bring all these stuff in. I told him I love a long ways but I just went in and said I needed all this proof but never saying that in text b for hand it was only when I was walking out the door to leave he sent all the info and appt. time to cover his self and was told we couldn't drive Jeep until we got approved for it and went just to hear it run and won't start because of dead battery and he would not even offer to help.

The employees working for Byrider in Joplin are really nice. They Have to do their jobs to keep their bills paid. No blame to the employees! The company rules, small print and extra expenses You Need To Have A Lawyer Read before buying an overpriced car. Read what happens IF You have a Wreck! You need a lawyer to read before purchasing! A car that was bought with out researching costs was 2,800 at a used car lot. Byrider charged over $18,000 for the car and the pay off never went down with High Interest and a few late payments with the economy. RESEARCH your cars and don't rush in! Read the fine print! The folks that had the wreck are without a car now and will be paying a lifetime! Research and make sure you can afford the car in the long run! Dave Ramsay explains this better!

Only had the car a month and the engine needs to be replaced. Took car to service 4 time out of that month giving me the run around about when my car will be finished thinking about getting a lawyer and suing them under the lemon law.

Do not buy from this place. They have piss poor customer service and shanty and the Fdl office is ghetto and uneducated. She blocked my account because I didn’t answer a phone call. She should be working at the chocolate factory with her Oompa Loompa self.

This place is a rip off. I had someone total my car after 2 months and now I’m upside down 9000$ because they are overpriced. They do not offer or even mention gap insurance. They were great getting me in vehicle fast but didn’t care about screwing me over in the process. I suggest seeing Joe ** at Toyota of Warren. They actually care about you and the vehicle the put you in. Stay away from J.D. Byrider. Go see Joe at potato. You won’t be sorry.

I got a vehicle off of them couple years and then I had an accident and found out that they had changed my contract for the rollover. No understand I was just an accident I have to figure out what I can afford and try to get another vehicle because now they broke my contract with a rollover. I wouldn't had a problem and have gotten another vehicle if they had just kept the contract. Then I was pressured into making payments under a payment arrangement that I could not afford. I explained that to the manager. It was only a few more payments and I can only afford $50 a month, not $270 so it's funny how the company really couldn't work my arrangements out even though they broke my contract. It wouldn't have been a problem if it all had been rolled over and I got another vehicle my payment history was great.

I would never purchase a vehicle from this company. The Joliet Il location has the most unprofessional staff and terrible disposition. I went in to see what I would be approved for and was told that they wouldn't take my money and then proceeded to ask for more when I hadn't even been told what I was approved for or what type of down payment I would need if any. The finance manager is rude and had a bad attitude. He didn't introduce himself nor did he explain how their purchase process works. He was very snappy when I asked who he was and then had even more attitude when I asked how this works and why all the questions. It was just a terrible experience! I WOULD NOT RECOMMEND if you're looking to purchase a car from this company!!!!

Was in there this morning 6/9/2025 dark haired young girl waited on me. Was not the least bit helpful at all. I asked if 2 cars I was interested in were unlocked? Her response was, "I don’t know." Not, "Oh well let’s go take a look" so I walk out there by myself and sure enough they're locked and she still didn’t go unlock them. Very unprofessional!!! Do better if you actually wanna sell a car.

Byrider was a bad experience. They fill you with dreams of a second chance then you get denied so why false advertise. They are not reliable after two hours of sitting and waiting for them to come and tell you that you don't qualify. 😤😤😤

I purchased a 2015 Chrysler Town and Country from the Byrider in Joplin Missouri June 2023. I was told my vehicle had been refurbished including all needed scheduled maintenance and any repairs needed. After purchasing I found out none of the 100k mile service had been done. I had to pay for transmission service. One tire had three plugs in it. I didn't find out until I bought new ones. My air conditioning stopped working last summer and was not covered by warranty. I paid $2500 for a warranty that covers nothing! Electric problems key fob doesn't work. Brakes haven't been right since day one. Took back three times. $600 for a vehicle with no AC, no key fob, window regulator not working.

I swear these 5 star reviews are from brand new people excited about qualifying, that will be dubbing back to retract from this. These people are bullies. ALL they care about is THE SALE. They could care less about financial hardship. They become rude and dismissive. They don’t take time selling you a car. But that paper work is where it’s at. I wish I would have thoroughly read. Sadly, you don’t get to the paperwork until after you paid your money. They should give out loaners, seeing that they are selling lemons. You always gotta leave your car for several days, just for them to not fix it. I needed a brake switch. They says they replaced it, but they did not. I took my car to Hyundai and they ended up having to replace it.

Horrible service in the finance department from Missy and Melissa in Opelika AL. Even with a perfect payment history they’re willing to treat people like garbage. Just know you’ll be threatened with repossession for any slight perceived infraction in my experience.

Extremely kind and went above and beyond to help me get into a vehicle! Thank you guys. I would recommend to anyone. Ms. ** was very shorthanded that day but she refused to quit and even stayed after hours until she got me in a vehicle. Awesome.

I'd give 0 stars if I could. Horrible experience with these people. I got into an accident in 2020 with this vehicle. They quit communication with me. They took me to court without any documentation being sent to me. Now I'm post cancer treatments and they are garnishing my wages. Nothing like screwing someone over then making them pay for it. Then to top that off they make me pay for them garnishing me on top of the interest that keeps getting added on. Do not do business with these people. They lie and do anything to screw you out of money. And keep adding interest charges to the outstanding balance. They bury you in debt. Not worth it considering the vehicle I got was in an accident and they never reported it to me. Safety and reliability are not something they stand for. They just want your money.

I had a very enjoyable sale with Keegan. He was very personable and got me into a great car in about 3 hours. I drove home same day. They worked with me on a down payment. I feel I got a great deal for my money, especially with the warranty. This is my 3rd car that I bought from Byrider and I'd do it again.

I am very upset with my service recently, Jan 3rd 2025 my check engine light came on, I took it for a free reading at advance auto that day, it came back timing belt component and battery voltage, I assumed maybe it was due for an oil change so I took it to MR TIRE the same day and got that done but the check engine light remained on, so I scheduled an appt at Byrider (where I purchased the vehicle) for the week of the 17th, earliest I could get, during this time the check engine light went off and the car was still drivable so I only drove to & from work which is a MILE away from home once a day, but a couple days before my appt it came back on & the car was having really bad issues with acceleration & keeping speed.

Personally, I’ve had a bad experience. I bought a Dodge Journey 2014. I’ve had it for three years now and it’s pretty much a regular breaker down fixture up. I have tie wires strap holding on the sensors for the camshaft sensors. The oxygen O2 sensors also have tie band strapped around them holding them in place been broke. There’s no motor mounts on the engine. Eventually the engine has fallen three times it is broke the catalytic converter. It is broke the manifold. Have a couple more thousand dollars to go with this broken piece of junk I don’t advise anyone to ever buy a vehicle there unless you have your own personal mechanic check it out because they took this car apart and put it back together with barely any bolts and nuts. Every mechanic that is worked on my car has the laughed how ridiculous and such a high price. Thanks for ripping people off, it’s greatly appreciate it.

If I could give no stars I would. What a horrible experience. They 100% sold me a lemon. The car was in the shop within 2 weeks of getting it. And then literally every 2 weeks thereafter. I only had the car for about 5 and 1/2 months before it blew up. And then they told me that I was using my car commercially and they were voiding my warranty. Now they're coming after me for $19,000. Buyers beware, don't ever buy a car at JD byrider. Worst experience ever... They do not stand behind there behind their vehicles.. Horrible customer service. Just all around terrible...

They sold me a $5,009 car for $15,000 and got it home and the passenger window fell into the door. The following day the alternator went out which they did not cover. Now the Check engine light is on and the fuel pump is going out .This is the definition of a LEMON. Do not waste your time.

It was the worst experience I've ever had in my life. These people lie to you over the phone just to get you there. They told me I was pre-approved and they lied to me. Don't ever go to the car place is filled with lies. It's a waste of time. Go somewhere else and get treated better and not lie to. Thank you.

You should not buy a car from this place because they overcharge you about 10 grand and I mean 10 grand. If you don’t pay your note on time, they will repo your ** and your car will have problems. Guarantee it will have problems. You’re better off going to bravo auto. Their monthly payments are as 250 our auto Boulevard before you try J.D. Byrider. Truth is my car had problems right after I drove off the lot a week or two later and they don’t fix it. ** people do not buy from here. I was in the hospital and I was gonna repo my car so so he says ** don’t stick together. Let’s start here. Don’t get a car from these people.

I reached out to the Cleveland branch last year and spoke to Bella about purchasing another vehicle around Spring. She reached out to me Monday February 10, 2025 advised me to send three copies of recent paystubs and license and that she will reach back out later that day at 4:30 pm. No response or text message. I reached out after 5 and got a phone appointment for 1:30 the next day. I got the run around AGAIN!! I will take my money and time somewhere else that is efficient and put the customer first. If you deal with this location DO NOT DEAL WITH BELLA. UNPROFESSIONAL!!!

We have three cars in total. One has been in service 11 times, from repeat of the same issue. Caused motor to blow. They had it for a month. Got it back faulty part on it caused it to blow again. They had it for two months. Paid, multiple tows, deductibles for their "warranty". Car two within a week it was sputtering because it had a bad catalytic converter. A couple months later the motor blew. Got it replaced, paid deductibles and tows, etc. Never did feel like it had full power again. These were purchased under the corporate umbrella. It then had to be sent back to service again afterward.

JD Byrider and CNAC are dishonest and unethical. They falsely reported inaccurate information to the credit bureaus, which didn’t match our loan interest or the amount we were paying. As a result, it made our credit score worse than it actually was. When we brought this to their attention, Andrew at the Kokomo location responded dismissively with, "Prove it." We have since reported them to the Attorney General, who is actively investigating the company because we are not the first to report their dishonest and illegal practices.

I had the pleasure of working with Jeff in Des Moines SE 14TH location. He was kind. He calmed me down because I walked in in a nervous wreck. Long story short I walked out with a 2015 Dodge Journey, heated seats, fully loaded. Thank you to the staff. Yall were awesome.

Quite possibly the WORST dealership that I have EVER dealt with. Right after buying the vehicle, I had my check engine light come on. Had the codes read and it was a faulty sensor. So I took it in to their service department and said "hey, check engine light came on and the codes said it needs a sensor".. They had my car for a day, called me and said it was done. Then informed me "it was just low on oil, so we did an oil change". No, it's a sensor that I authorized, not an oil change. Fix the sensor.

I bought a Nissan Versa 5 years ago at the Wooster Ohio store and had very good service from them and got cheap oil changes. I appreciated their service. They were always fair with me and never over charged me for the services.

Nothing but scammers. They should be completely put out of business everywhere. I shouldn't have to pay 20k for a car worth 7k. Because of this, I've been unable to set up a savings account as I can't afford it.

The experience was absolutely amazing. Easy and fast. Our salesman Jonathan was amazing. He was very informative and helpful. We are very thankful to be in a great Dodge grand caravan now. Thanks for the great experience!!

I got two cars with them. The first my ex crashed it. Was charged for it and I still had to pay for it and the other one was not up to the repairs it needed and they blew up my car and took 10 days to fix it.

I financed my car in 2022 in September. It's an 2012 Ford Fusion. It was $13,154.00. I've been financing and paying car note of $467/Mth. Why on earth to date is my balance due about $10,000 still owed😳. It takes no rocket scientist to see there is something horribly wrong. You mean to tell me 90% of all my payments went to interest and hardly none to the principal. And then I get harassing/disrespectful calls even the day before and day of when car payment is due🤬smdh. I recently fell 1 car payment behind and they're talking repossession. Where in the the 🌎 they do that at? I wouldn't never recommend this scam low ball of a company to anyone. At the time I was desperate and credit wasn't too good. But now I've rebuilt my credit and will move on to better service and quality. Do yourself a favor. Straighten out your credit and don't fall prey to these disrespectful scammers!!!!

Worst company to ever have to deal with. You’re better off saving and buying a used car.. Reps are rude and you’re going to be upside down 8k on the loan the minute you walk out of the dealership. Wish I could turn the car in and get this off of my credit.

Well, let’s just say the REVIEWS are there for a reason, it’s all true, just don’t even bother. Just spend the time and money and go to people who like their job and want to sell a ride to someone not just a car sale. Horrible, like pulling teeth.

Worst place to get a car. They rip off. They charge you for parts they never fix. Byrider in Attleboro is the worst. They money hungry. If don't make your payment the day you suppose to they calling you the next day. The cars are the worst. I regret getting a car from there. Go somewhere else. They rip off.

The amount of money I put into my vehicle just to have it repossessed. They're a junk dealer asking top price for garbage. They're taking advantage of the unfortunate and milking them for every dime. Them and CNAC should be shut down. I'll never go back. I would buy a peddle bike before asking them for anything.