J.D. Byrider

J.D. Byrider

 3.5/5 (1411 ratings)
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About J.D. Byrider

Been turned down before? J.D. Byrider could help you get into a great used car with affordable payments today. The approval process is easy at J.D. Byrider. We look at your current financial situation--not just your past mistakes. If you're approved, we'll set up affordable payments with a personalized schedule to try to fit your needs. J.D. Byrider's cars all go through an extensive 92 point inspection. Then, they're computer tested, serviced and reconditioned. All our cars have verified clean titles for your peace of mind. Our convenient, on-site service centers can save you time and money, too.

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J.D. Byrider Reviews

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Page 2 Reviews 5 - 35
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: May 17, 2022

Took my car to your shop and it is still not fixed. It still not acting like it will accelerate properly. Was there for week to get the part and there for three hours and it still doing the same thing.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 26, 2022

I had serious problem, I thought with my car because my check engine light and brake light were flashing at the same time and I lost power with the car. It turned out my repair was very minor only needing change my wires. John the manager of the Service Department clearly what was happening and didn’t charge me anything.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 21, 2022

This company is phenomenal. I’m loving my car. It’s been a good 3/4 months and the car drives smooth. No lights. Everything is perfect. Thanks you guys. You are awesome & all the people in the office! Great customer service and that’s hard to find nowadays.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 19, 2022

David was awesome! Took care of me very well and was very considerate of my situation! The other staff are patient and also very kind! Would definitely recommend coming here if you’re in a tight spot financially and need a vehicle asap!

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Rated with 1 star
Verified Reviewer
Original review: April 14, 2022

I've purchased 4 cars from Byrider. I've referred 5 people to Byrider, all of which purchased cars. They claim there's a referral bonus but I had to call every week for 3 months to finally get it. There's a $70 tow reimbursement but by the time I got it I couldn't cash the check. It was only good for 90 days and the shop manager had left it on his desk. I didn't even receive it til it was too late. But the worst of it, on 3/14/22 I traded the car in. The dealer was given a 10 day payoff amount of $11966.73 and sent a check for that amount.

On 3/18/22 I made my regular payment of $202.94. On 4/12/22 I received a letter stating my account is officially closed but no overpayment check. I just got off the phone with CNAC and they informed me that they just issued a check for a $33.19 overpayment, not $202.94. I tried to plead and argue my case but to no avail. Bottom line, I'll walk everywhere I go before I ever deal with Byrider's ineptitude or CNAC's greed, corruption, callousness and lies ever again and I STRONGLY recommend you do the same. Avoid Byrider/CNAC like the plague....unless you enjoy getting screwed over.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 26, 2022

Thanks ram great place to get your next car. Great customer experience. The staff is easy to work with and the approved is simple and easy. I recommend this place to anyone who is interested in getting a car with bad credit.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 25, 2022

Byrider car sales experience was so incredibly great!!! Great interaction, focus, and sincerity all while keeping the client engaged with updates during the approval process. Talk about customer service!! Breaking the barriers all while greatly exceeding the buyer's satisfactions. Very honest and to the point. Easy to understand during the time of closing the sale. No need to ask many questions.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 1, 2022

I was low on the totem when it came to credit and Byrider helped me with everything needed to get me up and driving, they were patient with me understanding I would recommend them to anyone who is or has been in a low credit situation.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 22, 2022

The dealership was awesome. Customer service skills was everything to me. I would tell everyone to go to J.D. Byrider. I got the car that I wanted at the price I wanted. The selection of cars was amazing as well. Good job.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 22, 2021

I was told by the service department I needed a new engine ASAP. However, not only have I been waiting over 2 weeks for the new engine to arrive at the shop- I was informed that the engine is not new but a rebuilt engine, AND that once the engine arrive that there are 6-7 cars ahead of mine. I was told that there were 6-7 cars ahead of mine over two weeks ago when I took the car to get checked out by the service department.

My engine is ready to blow any day and the service department acts like they do not care, nor does it seem like they take their customer service seriously. How is it that they still have the same amount of cars left to service before mine when it's been over 2 weeks ago? Also, they offer rental reimbursement up to $27/day. You can't rent a car for anything less than $35-$40/day, and if I were to rent a car AND have to wait for the cars that are ahead of mine, I'll be out hundreds or thousand of dollars. I am highly disappointed in myself for believing that JD Byrider was a reliable company to buy a car from. I could've taken my business elsewhere because my credit is not that bad and I had a good down payment amount. I just chose this lot because it was close to home and thought a $50 deductible for major car issues was a great deal. I was wrong.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 18, 2021

Bought a 2009 jeep liberty thru the dealership, salesperson gives you all the hype on why to buy and #1 was warranty offered which customer pays for. That's why you purchase a $4500 for over $10,000 interest rate and warranty is included in that price, however hidden. Wife was very interested in vehicle and because of our winters wanted 4 wheel drive not the awd crap. At test drive jeep was loud and had a hole in muffler and a weak/bad battery.

They replaced battery next day after jumping to get it there, their falsified vehicle inspection report stated no problems including exhaust, I had to pay parts and labor on muffler, front axle seals and boots leak, which anywhere that would be included in driveline warranty, transfer case and rear end started to howl, also a driveline issue that would be a warrantable item, but this dealership does zero warranty, they cover nothing and have not covered anything, I'm sure somewhere they even got me for the battery, sale person told us, "You essentially get a bumper to bumper warranty for 3yrs or 36000 miles which is a good feeling to know that if anything happens you have no worries," that is also false info. You will over pay and pay for everything, do not buy from there, save your money and just buy a good used vehicle from a private party or another dealership that offers in house financing. Stay away from here, very far away,

7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2021

Very nice and answered all my questions. Check in my brakes. "Why," they was speaking. They was new brakes. Very courteous and polite. Told me not to wait till light comes on to get oil changed. Go by sticker or call.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 24, 2021

I was looking for a car shortly after my car had broke down. I came upon J.D. Byrider and luckily I had a very great experience due to Rudy; their sale presentative. I couldn't be happier with the results I had. Because of Rudy, I was able to easily understand steps I needed to be informed. He was very welcoming! Even had a great men to men talk. I would definitely recommend this place for anyone who is looking for a car with bad credit. #RudyGOAT

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 29, 2021

Unfortunately I am going through rough times right now, laid off from my job and I'm the only one that works, however I start a new job in a couple days. I called CNAC and requested for my automatic payment not be ran on a Friday but I can make the payment in a couple days on this coming Tuesday (Next unemployment check). It was agreed upon and I sent the young lady the info she requested. My payment still came out and my "account specialist", told me to ask my friends and family for the money and she then proceeded to tell me, "the girl who set this up is new so there's nothing we can do about this payment". I asked to speak with another manager and she informed me he will call me back. He called me back and proceeded to ask me what I spend my money on, then blamed the young lady that approved this AGAIN. Horrid customer service and human beings as well.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 29, 2021

The staff was courteous, helpful and very knowledgeable. They made me feel important. They constantly kept in contact with me throughout the entire process until i found a vehicle that fit my needs. No matter which staff member I dealt with they were all extremely helpful. I would recommend J.D. Byrider to everyone.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 1, 2021

Soon as my fiancé and I walked through the Doors at JD Byrider we were greeted with an enthusiastic greeting and a friendly smiling face! He made our car buying experience very eventful and he was surprisedly honest and straightforward! I like that when making a big investment. Thank you again for a wonderful experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 25, 2021

I was well taken care of and got a vehicle in a timely manner. Salesman was very good and I really am very happy to have my first car. I would definitely recommend other to go to Byrider and purchase a car.

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Rated with 4 stars
Verified Reviewer
Original review: Sept. 19, 2021

Well my experience with this dealership is as follows:. I have been trying to get a vehicle since my previous lien holder, Santander Consumer USA, repossessed my 2017 Nissan Versa during the middle of the pandemic, (September 2020) and never responded to my query about getting help with getting caught up. This action has caused me considerable amount of financial and emotional issues and continues now. This is the ONLY dealership that has tried to help me get back on my feet, and with COVID-19 still being a threat to our way of life, I have had more problems than I can convey in this message. I would recommend them for anyone else who has had a similar situation

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 10, 2021

Due to my credit I was not able to buy a car anywhere else except JD Byrider with their buy here pay here. They do their own finance with their own bank onsite and they don't go by your credit score. In other words they treat you like a person and don't just see you as a number on a ** credit report like all the rest of the dealerships do. They went by my income and Craig was my dealer. He was great upfront with me. Worked with me and he didn't try to push me into a newer year or current year car like other dealers do knowing I couldn't afford the payments. Craig help me find what I can afford and Marie was who I dealt with on the bank end. She was also helpful. I will recommend to go there first before anywhere else.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 26, 2021

The job was complete and done well. They got us right in and were very professional and proficient. We will make sure to bring our vehicle we purchased and our other vehicle to you guys as well. Thank you very much.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 20, 2021

I purchased my vehicle 2 years ago. I was talked into getting the warranties and it all seemed like a good deal until the first time I had to use it and nothing was covered. Needless to say my car started falling apart within the 2 years I have had it so I traded it in. I purchased a vehicle not from JdByrider but a different company. Well according to Cnac we are financially responsible for car payments until they receive the payoff on the car. At the time of trade in I did sign power of attorney of the vehicle to the new company indicating I was no longer responsible. Well not according to Cnac. We accrue interest every single day until it’s paid off. Horrible horrible experience with dealing and speaking with them. Never would recommend them even in desperate need.

7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2021

Everyone was very helpful and took the time to treat me like a person not just another number. Was able to get me into what I was looking for. Think best car dealership I've ever dealt with. Would recommend to anyone looking for a car in the area.

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Rated with 5 stars
Verified Reviewer
Original review: Aug. 13, 2021

I went in and told them what kind of car I was looking for. At the time they didn't have any. But they called me right away when they had one. Everything was easy to do and I GOT THE CAR I WANTED. David WAS AWESOME TO WORK WITH. THANK YOU

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 6, 2021

Driving my car the first day it installed out, at a light, then my ABS light came on in the car wouldn’t go, I had no pick me up, so I called the mechanic he told me I had to bring it in I told him, I couldn’t do that at the time because, I have to work to pay for the car, He sent me back to the manager, I spoke to the manager and told him look this shouldn’t be happening, It’s a used car but it’s new to me and you guys let it go off the lot like this, putting me in danger, I did tell them, I need the car by certain time or a certain date and they met that day or I wasn’t buying it, after speaking with the manager not being rude not being mean just said I’ll just bring it back, I can’t just run around to get a car fixed. It should’ve been already been taken care of, and so I told him goodbye and that was it.

He called me back three times I didn’t answer because, I was in the middle of a doctors appointment at a hospital, when I finally called him back he told me that we rushed for you and this is why this happened. I told him that’s not an excuse. The car shouldn’t be acting up like this. If you thought it was on safe you shouldn’t let it off the lot. I also said to him why didn’t they go to the car before they had me do the test drive and, I found the problem with the car. Why would you have people test drive a car that's broken and expect them to spend a lot of money on a car because you’re already a high price.

He started to call me an idiot, and told me that I was ignorant, I said to him I’m not being disrespectful. I’m not calling you names, then he stated that he should’ve never done business with me and I should’ve never bought the car from them and that they should’ve never done any business with me then to bring the car back that I was an idiot. I continue to tell him why are you being disrespectful? I was not disrespectful in anyway, Now I have a broken car and I don’t wanna deal with that manager. I called all the stores in the hotline to see if I can deal with another group to get the car fix or bring it back, The thing that was upsetting to me was I was stuck at a light installed out in the ABS light came on in a car almost hit me in the back and because of the stall out,

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 9, 2021

Allen took care of me fast and efficient courteous. Their staff is the greatest. You're the best. Thanks Byrider Bedford and Broadway. I recommend you stop there if you need your car fixed or to buy a car check out the selection.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 20, 2021

As soon as I walked in I was greeted by Craig. He was Very professional and greeted me with a smile. He was very knowledgeable and he gave excellent advice and got me a very nice and great car. I highly recommend J.D. Byrider. If you need someone to explain something slowly and accurately Craig is your guy to go to. Nice guy and very professional.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 6, 2021

I brought a 2007 Camry from them with less than 110,000 miles on it. Brakes started squeaking the next day I received it from them, then 2 weeks later the alternator went out on the car, instead of taking it to them because I needed the car to get back and forth to work my husband fixed both, then 2 weeks after that the transmission went on it and now it's currently at the shop for almost 10 days. In the meantime I get no communication from them unless I call them and then I get we ordered the transmission. It was suppose to come in on Monday, then it's, "It'll will be here on Wednesday. So your car will be ready on Thursday evening or Friday afternoon for sure." I call thursday afternoon and manager seems clueless as to what's happening with the transmission. I'm spending all this money on Lyft's to get back and forth to work and they don't care, they also still keep taking your car note from you. This is the worst place I have ever went.

12 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 20, 2021

Do not go here if you value your life and the lives of your family!!! My car has had nothing but issues day 1 I have had to spend hundreds on rentals and repairs and they just ignore repeated attempts to contact management. Their service manager is either incompetent, lazy or deliberately not fixing issues so I'll have to return and pay more for repairs that should have been done already when I continue to question it.

And now my engine is shaking motor mounts are visibly gone and they are refusing to look at it to order the parts. Instead they want to wait a week and then hold the car all weekend which will again cost us money to rent a car. I have filed complaints and yet they still refuse to return calls. If my family dies then they'll listen. Their staff is horrific and do not care about their clients at all. They lied and their warranty is trash. It was the only reason we went through them because they swore their cars were covered and safe. And now they want to bleed us dry and risk our lives over their own pure laziness.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 12, 2021

Very pushy sales people, not friendly, do not listen to detail of my wants and needs. Not satisfied with service at all. Try to steer you into something beyond stated budget. Commission seems more important than customer service.

7 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 7, 2021

If I could give zero stars I would. My vehicle engine blew on 3/9/2021, it was towed to the Dayton location and I was advised it would take 4 weeks to fix so I called this location and talked to the service manager Doug who advised me he could have my vehicle fixed in 4 days. Long story short Doug quit, nobody knew anything about my car and I just got it back today 4/6/2021 and paid over $1300 for a rental car on top of still making my car payment. I’m waiting to see if they are going to give me any reimbursement. This whole experience was TERRIBLE!!

16 people found this review helpful
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J.D. Byrider Company Information

Company Name:
J.D. Byrider
Address:
12802 Hamilton Crossing Blvd.
City:
Carmel
State/Province:
IN
Postal Code:
46032
Country:
United States
Website:
www.jdbyrider.com