Consumer Complaints and Reviews
I have a 2012 Ford Focus and it has been a problem ever since I got it. What's even worse is the customer service from the dealership service department. The transmission went out in the car (no reverse) and thankfully it was under a recall/customer satisfaction replacement so it was "updated" for no charge. Now my display screen now does not work and they are telling me that the extended warranty expired 6 months ago so now I have to pay $790 to replace it. I WAS NEVER NOTIFIED THAT THERE WAS A WARRANTY ABOUT TO EXPIRE! When I picked up my car after paying $140 for it to be diagnosed that the screen doesn't work (thanks for telling me what I already know and charging me $150 for it) they did not offer to replace it while they still had my car there nor did they offer to set up an appointment for it to be replaced.
NOT only that but they noted in the paperwork that I was missing a lug nut... Did they replace it? NO. Did they ask me if they could replace it? NO! They also noted that I had a burned out tail light... Did they ask me if they could replace it while they had it there?! NO THEY DID NOT! I live an hour away and have to do all kinds of juggling to drop my car off the night before, leave it there for the day and then pick it up after work then drive an hour home... NO CARE WAS GIVEN FOR ME AS THE CUSTOMER!
To top it off this morning when I looked at the floor of the passenger side I saw that they did NOT even put my car back together! There was a tool pushed between the seat and the center console and a panel that goes under the glove box area and two bolts laying on the floor... SO NOW WHAT?! I either have to try to fix it myself or go through ALL the hassle of taking my car back to the service department that obviously does not care about their quality of work or their customers. I think I'm done with Ford! They apparently are not concerned with the fact that the car has multiple known issues by the manufacture and that they are sending a customer on a wild goose chase to have their car fixed. To think I was planning on buying a new Ford Focus in June... NOT ANYMORE!
Where do I begin... After reading all of these awful reviews about Ford. I'm now realizing that I am not alone with this issue. I own a 2012 Ford Focus. I've had it almost 3 years now. 1 month after purchasing the car it was brought back to the dealership for shutter clutch issue. They couldn't fix it or pinpoint the problem (or so they said). It's been in and out of Balise Ford several times for me complaining about the bad shutter clutch problem. Last October 2015 it was finally fixed. Driving like a totally different car... I loved it. Now suddenly exactly a year later October 2016. The shutter problem is back again. It shakes bad whenever I hit 2000 rpms. Even worse if I'm stopped at a red light and start to go. Sometimes the car doesn't even want to move. Yesterday I go back to Balise Ford to let them know the problem is back a year later. He said unfortunately it's not covered under warranty any longer... It's a 2,500 problem to fix. Seriously!!!
I have a 5 year old and work weekends only. I do not have or will ever have 2500 to keep fixing this issue. If it's a known Ford problem with these cars... Why isn't this a recall yet? Mind you... I have a recall on the car as we speak for new door handles. DOOR HANDLES??? Why don't you recall my messed up transmission!! I don't understand how Ford is getting away with making messed up no good transmissions and aren't taking responsibility for it. The consumer always gets screwed. What are we all doing about this issue? Because I'm not going to allow myself to be totally screwed. I'll call a lawyer. Attorney general. Better Business Bureau. Whatever it takes. Because this is not fair to leave all these people screwed with a huge expensive repair.
2014 Ford Focus DCT - Purchased used with 15k miles and I have this problem with the transmission stuttering when the car shifts between 1st and 2nd. I've taken it to the dealer twice under warranty and they say they can't find anything wrong. Stay away from this junk. Ford won't stand behind their product.
I have had 3 incidents due to the shudder. I cannot sell this piece of junk because no one wants a 2013 Focus. I still have 10k loan on it and I cannot afford another car. Shame on NHTSA for not completely recalling it. So sick of US govt protecting these companies. If I get into an accident, Ford motor company will be liable for it. It shakes and becomes at speeds under 35 mph and anytime you need acceleration, it shakes and I fear for my life. Never buying a Ford again. I took it to dealership several times for the recall issue and they said I don't need it and they can set up an appointment months from now. If I go to a dealership to get an offer, then they say it has a severe problem and no one wants to buy it.
I bought this Certified Ford Focus with about 22,000 miles on it about 1 1/2 years ago. It now has 25,000 miles on it. It has been "in the shop" at my Ford dealership about a month total. Transmission is a nightmare, shudders when you accelerate and that problem has been addressed by the dealership 3 times. Still shudders. Had an incident where it wouldn't start, towed and battery replaced. Window wouldn't go up or down, motor replaced. I had one incident where it stalled and I thought I was stranded. It started up after it cooled off. I now pay $355.00 a month for a car that I don't trust enough to drive.
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I purchased a 2014 Ford Focus brand new. I now need my third clutch. Ford is refusing to pay for my rental which means not only am I inconvenienced a third time, I have to pay money out of my pocket because they can't design a clutch that works. My advice - stay away from a company that will not make things right for their customers.
I purchased a new 2015 Ford Focus and am seriously kicking myself for not doing my homework and shopping around. It is a piece of junk. I got the letter about the transmission adjustment, took it in only to have it doing the exact same thing right away. Now it is BACK at the dealership getting a new clutch. I know this will not be the end of it so I am preparing to contact the Florida Lemon Law attorneys to back me up when I demand a full refund for this car. What a royal pain... the rental car they gave me as a loaner is 3 times better than that piece of crap Focus.
We bought our Focus new from Del Balso Ford Kingston PA at the end of 2010. We have had it serviced faithfully by the dealer from day one. Now with only 64000 miles, the transmission is going. Just started one day last week and now won't come out of 3rd gear. Ford needs to stand behind these cars that have obvious issues and take responsibility for this.
I bought 2015 Ford Focus Dec 2015. I have had nothing but problems with it. Was driving down hwy and dash lights up saying transmission not in park. I lost all power and car shuts down thankfully as I got to shoulder of road. Took to dealer. They had it almost a week when I'm told nothing showing up on computer to come get it and drive it till does it again... very next day did it again. I call and get told unless it does it when they have it they can't pinpoint the problem. It's been shuttering and just no power. Also when the transmission acts up it messes up the AC which is weird.
Also when I first got this car I asked about the funny dents in the side walls of all the tires. They said it's just the way the tires are made. Well yesterday one of those dents blew completely out leaving me to have to buy a used tired to make it home and now car is making a weird humming noise from the side that blew... I'm afraid I'm getting really screwed on this car and I'm a single Mom that bought this thinking would be reliable car. Please Ford Motor company recall the entire car... DON'T BUY THIS CAR. I DON'T RECOMMEND IT AT ALL.
Ford sent a recall notice stating transmission programming needed an update due to rough shifting and slippage. I took the car in for the recall and was notified the clutches needed replaced at the cost of $2500. I feel the need for the clutch repair was a direct result of the recall correction.
I have had issues with the transmission check engine light, over heating causing me to wait up to 10 minutes to cool down, shuddering when driving and now a complete failure of the transmission. I had it towed twice to the dealer only to be fixed. It’s sitting there now waiting to hear if I will be having to pay for it. Enterprise car sales (who sold me the car a little over a year ago) apparently knew of the issue when they sold me the car. Enterprise car sales should inform the buyer of this problem prior to selling a vehicle with a recall notice.
I bought a 2014 Ford Focus in 2014 with 30 miles. Right now, I have almost 60,000 miles. I have been having numerous issues with this car. Around 40,000 miles it started to stutter a lot. The other day I was driving home on the highway and my car said transmission overheating. I was about 30 minutes from my house. I had to turn off my car and wait for it to cool down. Ford needs to recall the vehicle because too many people have been having issues with it. I still owe 15,000 dollars on a car that isn't worth **. Ford has very little regard for its customers. I wouldn't recommend anyone buy this vehicle. Stay away from this vehicle.
I purchased a 2014 Ford Focus brand new with less than 100 miles on it in May 2015 and it has just a over 21k miles on it (as of July 2016). Initially I thought the shuddering was from me "gassing it" too hard but I would be pulling out a driveway going no more than 5-10 mph and it would shudder. I would be at a stop light and when it would turn green it would shudder or jerk. I have noticed, passengers have noticed it. Ford sent a letter in May/June 2016 saying to bring the car in to have the "main computer" reprogrammed, 3 hours of work and it STILL jerked and shuddered.
I did my research and found that people with 2011-newer Ford Focuses and Ford Fiestas have the same issue, some have filed class-action lawsuits or filed Lemon Law in their states. Being that this car is just a little over a year old to me, I'm bringing my car back to the dealership today to have them look further into this issue. I also spoke to the salesperson who sold me the car and hopefully we can find a resolution.
Bought the car in January 2016, started to shudder. They replaced the transmission clutch assembly in March. It is hardly driveable now, I am taking it to the shop back tomorrow for another fix. I should not have to worry about this car, as I am a single woman. SHAME ON YOU FORD.
Don't buy any Ford Focus or Fiesta. My car start giving me problems about 6 month ago and Ford refuse to fix my car because they said that my car problem do not have anything to do with the transmission recall they have.
I purchased my 2013 Focus SE with 42k miles on it. When I first got the car it drive great. I loved the car, especially the gas mileage! Then everything went downhill quick. First I noticed the shutter when taking off. Took it to the dealership and they say this is a common issue and they need to re-program the pcm and it should solve the issue. So after the pcm had been reprogrammed the car went back to drive nice and smooth. That lasted about a week. Take it back to the dealership and they were not surprised one bit. So, they suggest replacing the clutches. So, after the clutches are replaced the car ran great for about a month. Started shuttering again and shifting hard. Took it back, once again they are not surprised that I am back. They said the next step would be a new transmission and I refuse because it's the exact same one with the known issues.
No sense in going without a car, or being in a loaner when they are just going to replace junk with junk. Yes I am stubborn. Last time I had it in the shop was about 4 months ago. I've recently developed more issues with the car. The shutter is still there and definitely worse than ever and now when shifting through 1st, 2nd, and 3rd, each gear just grinds so loud I can hear it with the windows rolled up and the radio on. Also at times when backing up it feels like it's going to die. It has a hard time shifting to 2nd gear, it just revs. Going up a hill is just embarrassing. And every other complaint anyone has ever discussed, I have the same issue. I am a dedicated Ford owner and have owned nothing but Fords, and this is the first vehicle I have ever had ANY issue with. I'm upset. What's odd too is I have never had any warning light come on. I really hope Ford recalls this transmission, maybe even the entire car!
I also bought a 2013 Ford Focus in March 2014. It was used with 16,000 miles. The car currently has 47,000 miles. I have had the clutch replaced twice. The control module reprogrammed twice. As I write this my car is again in the shop. The transmission completely went. They now have to replace the module and give me a new clutch again. I have now looked into my state's lemon laws. I also have checked into the federal Magnuson-Moss Warranty Act. I urge everyone who has posted to look into your rights under lemon laws. I will post back after I have contacted my attorney and exercised my rights under my state's lemon laws. Wish me luck.
2013 Ford Focus, 67000 km, fourth time transmission problems. Ford cannot repair satisfactory, cannot depend on car any longer. We are in our mid-seventies. What do we do now?
I have a 2015 Ford Focus that I bought brand new. When I approached 28,000 miles the car started to shake and stutter at take off. I called my service department and was told that there was just a build up of dirt in the dual clutch transmission and to "gun it" or "accelerate thru it." By 30,000 miles it is almost unbearable at times the amount that it does this and I took it in. I was told that they reprogrammed the "main brain" of my car, transmission, and replaced the clutch. The next day, it was back to doing the same thing. I took my car back yesterday (2 weeks later) and was told that I have "not broken in the clutch yet and that it takes at least 5000 miles to break in a clutch." The dealer stated that there was nothing more that they can do.
I bought a 2012 ford focus in 3/2014. Less than 50,000 miles already had transmission problems in april of 2015. Now I'm having transmission problems once again. Gas evaporation, jerking, rumbling, slow at take off. I'm just not happy. I called car champs where I purchased it. They're permanently closed and I'm paying a car note on a lemon.
We are now on the 3rd or 4th transmission for our 2013 ford focus hatchback. We have 74000 miles on this car. My greatest worries are that after 100000 mile warranty runs out, what are we going to do?? We sure cant afford to fix this every few months. This was basically going to be our last car, we are in our sixties. We need a different car!!! We need a guarantee that they will fix this mess! Someone from ford needs to respond better than what their customer service agent said "at this time there is nothing we can do". Talk about customer service! The dealership Mike Murphy Ford has been wonderful, but this piece of crap has not been. NEED A DIFFERENT CAR!
I bought a brand new 2013 Ford Focus from a local Ford dealer. At the same time my Mom bought a new 2013 Ford Focus. Both cars have been back to the dealership numerous times to fix issues with the transmission. The car hesitates and shutters. Each time the dealership says the problem is fixed yet it comes back. Now they are saying it's the catalytic converter and want to charge me $1000 to fix it. Of course the warrantee is only good until 80,000 miles (my car has over 90,000). I have bought 7 brand new Fords over the past 8 years. I may never buy another one again.
I rented a Ford Focus (not sure of the year) in June 2016. I knew there was something wrong just pulling out of the rental lot. The tachometer would race and the car barely move forward. Starting up from a stop at an intersection was troubling - I never knew if the car would move forward and I was concerned that I would be rear-ended. After several hours of this, I returned the car to the rental company. I was told about this 'manual automatic transmission' and that Ford had dumped a lot of these vehicles at rental companies. What I don't understand, if the transmission is designed to program itself to the driver's habits, why anyone would think it would be a good car to rent? The transmission program would constantly reset itself!
23000 miles on 2016 Focus and transmission first and second gears both slipped and vibrated. Struggled to climb from parking garage. Rental car people said "nothing wrong" - that all Focus's performed that way???
I purchased a 2010 Ford Focus in Chanute Ks, back in December. It had 49,xxx miles on it and I just drove it around town on the weekends as I have a work car I drive to and from work. So in July I took it to Salina, Ks for a week long training. It seemed to drive good except a slip in the transmission. Got back home the next day I took it to town or rather I started to all of the sudden the wrench picture came on and stayed and the car started to cut off bad so I got turned around and heading the 2 blocks back to my house. I was unable to drive over 2 miles an hour. It would not allow me to. Ford needs to do a recall on their transmissions and stop screwing people out of money they work hard for. I have read numerous reviews just like mine so common sense would tell them they have a problem and need to recall it. Oh, I only got to drive it a little over 2,000 miles. My car stopped but payments still need to be made! UGH... Thank you!
In July 2015 I purchased a new 2015 Ford Focus Titanium car. I was sooo excited! I had heard such good things about the Focus I didn't even think about researching before buying. About 5000 miles in I noticed the car shuttering on take off and while driving. My husband called Mountain View Ford where we purchased the car and the service person said it was normal and to get more miles on the car it should straighten itself out. A few months later it started shuttering, jerking, changing gears. The throttle was slow to react on take off. We took it in to have it looked at and was told the computer couldn't find anything. They reprogrammed the transmission stuff and I picked the car up. It ran smooth a week and started shuttering again and was slow to react on take off. This time my husband was driving when it jerked. He heard the leaky valve sound going up the hill in our neighborhood.
We took it back in and a day later they called to say the rear main seal was leaking oil on the clutch. They ordered a part and reprogrammed the car again. The car ran smooth about three weeks. My husband was driving it up a hill and it started shuttering and jerked real hard. So hard our heads jerked. We made another appointment. While waiting for that appointment we received a call from the dealership congratulating us for our 1 year anniversary. The man asked how we liked our car and my husband told him about the issues. He suggested we contact Ford that he thought Ford should replace our car after already having a rear main seal leaking and only having 13000 miles on it.
My husband called Ford and was told "It sounds like you will get your car replaced." They transferred him to a case manager type person who told him it will NOT be replaced, Ford will continue to fix it while under warranty and then we have to pay for it AND we should just join the class action lawsuit. We had to cancel that service appointment due to conflicting appointments. It's hard for a family of 4 with 2 working parents to have only 1 vehicle. The day of the appointment we had to cancel, I was driving home from work and had to stop suddenly. The car didn't down shift. It felt like the transmission fell out of the car. The entire car shook and it scared me to death!! I was in traffic and had no choice but to continue (amazingly the car was still running). While driving up the hill in my neighborhood it seemed as though the car forgot what gear it was going to and revved up. I can now hear the leaky valve sound again!
I called Ford and spoke to our claim manager person and she said she will work with the dealership to get my car back in good wiling order. I have an appointment to drop the car off tomorrow for servicing. Again our family will be down to 1 car for knows how long. We have tried to trade the car but can't because we are so upside down in it!!! I blame the dealership Mountain View Ford for not informing us of the dual clutch transmission and how it works. The service department has told us over and over that is how that transmission is suppose to work to get the great gas mileage!
I paid $26,000 for this car. I am afraid to drive the car for fear of it hesitating on take off and someone hitting me or getting whiplash from all the hard jerking it does!! For that much money I want it to run smooth and drive smooth. If I wanted to feel like I was driving a straight shift car I would have bought one!!!! I can drive a straight shift and not jerk my head around!! Don't buy a Ford Focus!!!
Purchased my 2014 Ford Focus SE brand new July 2014. Only had 25 miles on it. One year later had shuddering issues, hesitation on take off. Was advised needed bolts and clutches replaced. This took me from October 2015 to January 2016 to get an appointment to have repaired. After numerous calls to Service Dept, the car still does not drive correct after the repairs. Still has hesitation on take, loses power (not good when you are on the hi-way). Have taken car back to dealership several times and have been advised nothing is wrong, that I should just GUN IT on take off. Have been told it is supposed to drive this way due to being a flex-fuel car. I am now waiting to hear from Ford Motor Co. Corporate Office for assistance. This is the worst car I have ever had.
My husband and I purchased a 2014 Ford Focus with 23,000 miles from Sunrise Ford in North Hollywood on February 20th, 2016. In April the transmission light appeared and the message gave me 5 minutes to pull over. The message read the car was overheating. I was traveling up a hill off Laurel Canyon. You could hear the car every time you drove up a hill. I was in bumper to bumper traffic. Nowhere to go. One lane up. One lane down. The car was rolling backwards too. I know that feeling because I know how to drive a stick. It was a very hot day. We took the car back to Sunrise. First, we were told that it was a computer chip malfunction. A module message. They said don't worry about it. It's a common message. Then we were given an appointment to replace the clutch and seals. The appointment was so far out because they were backed up due to so many appointments to repair transmissions. We dropped the car off on June 14.
They had the car for 4 days. While they had the car we ask them to fix the windshield wipers and the speaker panel. We notice that in the early part of July the dashboard was malfunctioning. I have photos. The gas hand wouldn't move and the gas numbers, degrees, and radio stations were jumping all over the place. The AC stop working properly. Three days ago we were approached by Sunrise to buy back our car. He said that the car had built up equity. My husband asked him how is that possible because it hasn't been 6 months yet. They offer us a lower payment and interest. My husband said no. Last night the car started to jerk, it wouldn't get out of first gear. We got the car home. It wouldn't start nor reverse. We had to push the car into our parking spot. The transmission service light is on. We dropped the car off at Sunrise. We witness 5 Ford Focus being dropped off at 7 am. The same story as ours. Contacting a lemon law attorney.
I've only had my car for about 3 months now and within a three week period, my TCM module went out and my door latch broke. I was driving and I saw the indicator saying, 'Rear passenger door open'. Now I have a 3-year-old and I KNOW that both back doors are on child lock. I looked back at my daughter I pulled over and reached back to close her door. I started to drive again and once again the indicator came on letting me know the door was open again. I looked back pulled over again to close it only to realize it wasn't closing. I kept wondering how my daughter was able to open the door but of course that wasn't the case. I got out and attempted to close the door over and over again. NOTHING. Luckily for me I'm taking my car to Ford today to get my module replace because it is under warranty. I will be asking about this door latch. This is NOT safe and a door latch shouldn't be an issue on a 4-year-old car!!!
I bought a Ford Focus and it has got the universal problem of shuttering at low speed. I have taken the car to service centre 10 times in 6 months time. Ford accepts that it is the model which has fault. I think I lost my money and need to spend money to dispose the car. If FORD can get the car back for free I am happy to return it to them. Do someone help me pointing to the right person who can help me to get my money back from FORD?
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