Ford Cars and Trucks Reviews

  • 4,698,948 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Find a Best Car Brands partner
1.2(1,451)

About Ford Cars and Trucks

Ford makes cars and trucks for individuals and families of all sizes. Read reviews for several of their models:

Ready for a new vehicle?

Take advantage of high trade in values today with Carvana!

Get your offer

Shop with confidence

Compare with top companies

Ford Cars and Trucks Reviews

Filter by Rating

  • (56)
  • (26)
  • (32)
  • (52)
  • (429)

Popular Mentions

    How do I know I can trust these reviews about Ford?
    • 4,698,948 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Ford?
    • 4,698,948 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed June 9, 2025

    We looked forward to purchasing a brand new 2025 Ford Bronco Heritage. On May 2, 2025 we purchased one (side note: This was a brand new vehicle from the factory with only 9 miles on it) only to have it "break" down that same day. The brakes weren't working properly and it was extremely difficult to stop the vehicle. The diagnosis was a broken power booster for the brakes.

    You would think that wouldn't be a big deal. Well, the part doesn't "exist". We have to wait for them to make some. It's June 9, 2025 and the Bronco still sits at the dealership. Last week, I was informed by Ford there was, there is a waiting list for this part. They couldn't provide me with the basic information of how many people are on it and where my husband is on it. This week, I'm told they don't know when they will get this part. That there's no back order for it. I don't even understand that. I guess we are just suppose to keep paying on a vehicle we can't drive.

    We can't use the lemon law since they haven't tried to fix it 3 times. Currently, there is no known recall for this part and we couldn't find anything about this being a problem. Yet, there's a waiting list. I have made several calls to Ford with no help. Basically, there is nothing they can do. They wouldn't even transfer me to a manager that handles the ordering of parts. Because they don't have one. That the dealership supposedly handles parts. I don't believe that. Who orders them for the Broncos they are currently building in the factories. Why can they still build Broncos with no problems but can't find a part for one that was sold. Meanwhile, it's summer and we can't do anything with a vehicle we purchased. All we want is the part. That's it! Will never purchase a Ford again. I will update if we ever get our Bronco fixed.

    Thanks for your vote!

    Reviewed June 6, 2025

    I have been an avid Ford pickup consumer for 30 years. My 2016 F-150 XL 4x4 was my last Ford purchase. With 117,000 miles my mechanic told me that there was a service recall that requires a total engine replacement. Went to the dealer that I purchased truck from, with my extended warranty in hand. I was basically told that it was worthless, after paying a few grand at truck purchase. Repair cost was going to be 10-12K. Ford, you get no more of my money. If this is how you treat Ford loyalty, I will bad mouth you till I die. No wonder American is going to hell in a handbasket.

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Car Brands delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Price

      Reviewed May 18, 2025

      In all my years driving Chevy, I've never had so many issues with the fuel system. Since purchasing my 2018 Ford Ecosport, it's been parked due to the fuel system not often than not. Can't find an affordable mechanic who knows what the fuel pressure sensor is, no one knows where the fuel pump is. I can't find much info online for my car. I have to go to the overpriced for company to change my fuel filter. A party that's normally $9 and easily changed could end up costing me hundreds. So disappointed with my purchase. I always drove a Camaro, later ended up with a for and had a lot of the same issues I have now. But this one was practically new and I figured there would be less issues, but the issue have be constant and now I'm stuck without a car, still making payments and can't make money without a car.

      Thanks for your vote!
      Price

      Reviewed March 27, 2025

      We just had to replace the engine block in our 2018 Ford Escape. The car had 84,000 miles, but that is not enough to need a whole new engine. The cost was $11,000, and Ford paid $4000, but we paid the rest. Ford knew there was a design problem with this engine. Coolant leaked into the engine itself. Ford had an offer of replacement, but that ended in 2022.

      Contacting Ford did nothing to help, since we were told they had already paid $4000. We learned online that 2018 (and the years just before and after that) all had some engine problems with various models. We were never contacted about a recall, and we always maintain our cars. There have been class action suits regarding this issue of the engine replacement. After fifty years of owning Fords (two Escapes, one Taurus, one Edge, one Explorer, and one truck) we will NEVER BUY ANOTHER FORD. Their quality has declined and they do not stand behind their products. So much for buying American.

      Thanks for your vote!

      Reviewed Feb. 28, 2025

      Do not buy a ford. I have had the worst ownership experience of my life with them. I purchased a new Ford Escape from Coastal Ford in Squamish nine months ago. The vehicle has not functioned properly for 8 of those months and neither ford nor the dealership has stood buy the product they sell. The faults have included the lights switching off at night when the automatic high beam feature activates and the emergency braking system engaging for no reason. Apparently this is not considered a safety concern by either ford or the dealership.

      Thanks for your vote!
      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Feb. 20, 2025

      My Ford Ecosport broke down because of a recall part on 3/4/24. The recall fix was (and is) not available. It is now a year later and I still do not have my car. They finally replaced the engine in December, I got it back in the middle of January. Drove it 2 days and it broke down. It was diagnosed at the local dealership and is going to cost $450 to fix. Ford offered to pay $140 of it. Remember this is a brand new engine but I do not have a warranty on it, because my original engine warranty was expired. Let me add, that this new engine still has the 'bad' recall part.

      I will say that they have provided me a rental car but of course I have to pay upfront and am usually about 3 weeks in the hole! And I am not made of money! I have spent HOURS on the phone with Ford and get a different story each time. Plus after my car sat for 10 months and didn't get driven, the battery is acting up. If I ever get it back, that will be the next fight. I do not think I will ever own another Ford!!! Of course I haven't had my Ford in ONE YEAR!!! I will also say the service people at the 2 dealerships I have worked with have been wonderful!

      Thanks for your vote!

      Reviewed Feb. 13, 2025

      I bought a new 2024 F350. It has 2600 miles on it, and it’s been in the shop 3 times for the same thing and they clear the codes and tell you keep driving it until something happens that they can blame the problem on that. Gives you the customer a $15500 bill for a brand new truck that only has 2600 miles on it!!! Very unhappy with the choice I made by switching to Ford!!!

      Thanks for your vote!
      Installation & SetupPrice

      Reviewed Jan. 25, 2025

      I really want to be a Ford customer, but never again! We owned a 2019 Mustang purchased new and I have no complaints about that vehicle. We also own a 2017 (purchased 2 years used) and 2018 (purchased new) Ford Raptors. Both required extensive parts replacement and repairs over the years. Despite having the extended warranty (4K+), I am over 20k worth of repairs on the 2017 including cam phasers and fuel injectors. The 2018 Raptor I’m in 30k in repairs and replacement costs, it is currently in the shop with an estimate of $8,800 in repairs.

      We drive these vehicles on the road, occasionally taking them up the mountain to ski. I cannot fathom why we have these expensive repair cost. I really love the comfort, technology and power of the Raptor but for the maintenance and repair cost I could have bought a Lamborghini or some fancy luxury car. Super disappointing and frustrating. Avoid the Ford trucks. As a side night, my father bought a new Ford F-150 Lariat in 2023. The battery died weekly and he had it in the shop constantly for over a year. The maintenance techs didn’t know why the battery kept dying. Turns out the factory installed battery from Ford wasn’t enough to power that model. Poor guy was stranded in all kinds of remote places with a dead battery. He had to solve himself by going on the Ford forums from customers and researching himself!

      Thanks for your vote!
      Customer Service

      Reviewed Jan. 11, 2025

      I bought a 2018 Ford Explorer brand new. There was a recall issued in March of 2024 which I was never notified about. Once I found out I was in contact with my Ford dealership they told me that Ford has not supplied them with the parts to fix the recall. It is now January of 2025 and the recall on my Ford Explorer still has not been addressed. The recall is on the weather stripping around the windshield, the clips and the windshield wiper crawl. There is so much wind blowing in around my windshield when I drive down the road it is very loud. If the wind is coming in I am sure that the rain is getting in also.

      I am absolutely sure that Ford will not be willing to fix water damage and mold even though that too will be their fault. I called customer service at Ford motor company and was told that Ford expected to have the recalled address by the 3rd quarter of last year and it still is not fixed. Please Ford I paid $40,000 for this vehicle, the least you can do is make sure that you fix the recalls in a timely manner.

      Thanks for your vote!
      Customer ServicePrice

      Reviewed Jan. 6, 2025

      we bought a 2017 Ford Explorer Limited. In that time we replaced a torque converter and half of the transmission parts inside. Two years later and less than 20,000 miles the same thing went bad with the cost of $7500 for a repair for the second time.. We called Ford customer service and they would do nothing to help us offset the cost when if you look through the Internet, these vehicles are known to have these problems over and over again. We ended up trading it in on a Toyota. We will never buy a Ford again.

      Thanks for your vote!
      Loading more reviews...

      Ford Cars and Trucks Company Information

      Company Name:
      Ford
      Website:
      www.ford.com