Ford Cars and Trucks
About Ford Cars and Trucks
Ford makes cars and trucks for individuals and families of all sizes. Read reviews for several of their models:
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Ford Cars and Trucks Reviews
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Any little thing requires you to go to the dealership or mechanic. I had to spend $80 to get the headlights replaced something I usually do myself most vehicles but Ford makes it so difficult & time consuming unless you have all the tools and a lot of free time it’s impossible to complete these tedious tasks, something so important & necessary like the headlights or any lights on a vehicle shouldn’t require all of this nonsense. Ford should learn from their competitors! It’s rigged for the consumers to spend lots of money over time on already overpriced vehicles. I know they can’t make any decent vehicles but I’d like to be able to change the bulbs myself conveniently and avoid getting harassed & fined by police for a bad bulb on my car when I don’t have time or money to go to a dealership or mechanic for this nonsense. Thanks a lot ford. This is the last ford vehicle I purchase but I’ll drive a ford if I am given one.
I have a Ford Escape with less than 20,000 miles on it. My emergency brake was engaging as I was driving, warning lights, etc. I brought it to our local Crowne Ford in Lynbrook, NY. They had it for a few days before figuring out the issue. It was electronic problems, speed center control harness and another electronic part. They have had my car for 2 months and parts are still on backorder. I have paid $1,800 so far for a small rental car. I don't believe they are even close to receiving the parts because they only show backorder in computer system. It is usually updated 2 weeks before availability. To add insult to injury, I just received our latest invoice from Ford Credit to make our monthly payment on the vehicle.
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Purchased my 2019 Ford F150, started having motor issues at about 29k. Kept going to dealers, kept getting lied to, pushed aside, etc. Finally found a dealership to address the issue, and have been waiting 9 months for a motor seeing that mine is bad. 2019 Coyote motors were known to have serious issues, and still 9 months later my truck sits. I still have to make that high monthly truck payment as I'm being told... We are trying to find a motor, using all my connections, Ford doesn't have any motors, Ford isn't making any warranty parts, they are worried about building new vehicles right now, etc. As I have shelled out over 7k in monthly payments to have my truck sit! When they get your money, it's now feeling like, "Oh well sucks to be you." Thought about trading my 2016 Mustang Gt in for a New 2022 Mustang Mach, but after careful thought I was like... "Are you stupid, they can't even do the warranty work on your truck..."
This is my 1st F150 after having Sierras all my life, it will be my last F150. And it's like nobody cares that my truck is just sitting!! A warranty is a warranty, it should of been taken care of right away. I tried to be patient, but those are gone now. I will hit every Social Media site I can and leave this review about Ford EVERYWHERE. Beware of buying a Ford, if this is how I'm treated, how will you be treated when the time comes?? Worst vehicle experience EVER!!!
It was only a matter of time that yet another corporate behemoth flexed its greed muscles by filing for a patent to disable a vehicle whose owner is late on payment. It seems as if the engine of corporate and political greed has no bounds, and will reach into every aspect of consumer's lives. We can probably be grateful that they don't just blow up the vehicle in your driveway for a missed payment. I will NEVER own a Ford vehicle, my first one (Ford Maverick) was a piece of garbage as it rolled off the lot.
After waiting 27 months, Ford sent me an email that my Bronco order is being cancelled. No refund of my $100 or the hundreds (if not thousands) I spent on add-ons for my new Bronco they promised me. To say I was shocked to receive this email is an understatement considering Ford just confirmed my order again on 10/29/22 from Sunset Ford. I brought that confirmation to the dealership to make sure my car was being placed into production, which was confirmed by the dealership.
My original Ford Bronco order was confirmed on 10/22/2020. That was when I lived in Portland, Oregon. I moved to WA and my reservation was moved to Sunset Ford in Sumner sometime last year. I've been receiving updates on my order every few months and I even attended the Bronco Off-Rodeo event in May in Nevada. My best friend ordered a Bronco a year later than me and just received his Badlands 4 door WITH A HARDTOP and LUX PACKAGE a month ago in Albuquerque, New Mexico, where he lives. I was confident my Bronco was coming up quickly since I received a confirmation on 10/29/22. I even bought a mesh sun-shade for when the top is removed in the summer.
How would other orders placed AFTER mine be received, and I receive this insult of an email. I took the $2500 incentive email to Sunset Ford where they have 2 4-Door Broncos for sale. Not only do they not honor the $2500 incentive, but they will only sell one of their Broncos with a $10,000 "Market Adjustment" increase on top of MSRP. I showed them the email and it might as well have been in a foreign language. It was a downright embarrassing experience. I've been eagerly waiting for 27 months for my Bronco, attended the Off-Rodeo event, visited the dealership several times to confirm my order and check out their stock of Broncos. Now I'm told my order will be cancelled if I don't remove all the options that make the Bronco a Bronco? What do I do with this $300 sun shade now?
If my order is cancelled, I would love to know who's ahead of me. I've personally seen people order my exact same Bronco after me receive their order already. It's been a pretty degrading experience and I feel a bit foolish expecting Ford to honor their commitments or care about one customer.
There's likely not much legal recourse, but no one in my family will ever purchase a Ford based on this experience if you don't come through with the order as promised. If there's a class action lawsuit in the works, please let me know. I'd like to how the $2500 incentive works if your dealerships won't honor it. Every representative from Ford has said to NOT buy the soft top, so why would I want a soft top for a $60k plus daily driver. That can't be serious. Please explain how you're going to remedy this situation. I've sold vehicles and bought Bronco add-ons based on receiving a Bronco this spring. I'm feeling very humiliated by this over two-year experience with Ford. Never again. Please don't make the same mistake I did. Do NOT order a Ford product.
Their service advisors are very nice and professional, they can only do with what they are allowed to do. This is more of a review on Ford than it is the dealerships. If you have to bring your car into service and it stays for a period of time, you will never be provided a loaner car or rental car provided, regardless of what kind of warranty you have, I have confirmed this with the dealership and Ford Service Group. I like Fords and have owned them most of my life. Unfortunately I will no longer because of this. Ask yourself, can you do without a vehicle have the income for a rental out of your own pocket for a month, 2 months or longer. That should be added into your purchasing decisions when buying a car.
I ordered a Ford truck in May with a signed purchase contract stating the price. I found out that Ford raised the price when I went to pick up the truck on Dec 7. I need the truck for work so I had no choice but to pay the increased price. This is the ninth Ford I've owned. It will be the last. I feel taken advantage of by Ford. All the loyalty I've felt toward Ford for the last fifty years is gone!
We prepaid for oil changes and tire rotations when we bought the car, but we have to argue with the service department every time we come to get one. This time we were also told that the Ford factory installed two-piece lug nuts were fused and needed to be replaced. I was told to go to an auto parts store to buy my own one-piece lug nuts and that the technicians at the dealership would install them after rotating the wheels. Then I was told I would have to pay extra because of the additional labor it would require to remove the defective Ford parts and replace them with the ones I bought from an O'Reilly, even though we had prepaid for this service.
Worse service ever, I am a really good customer, more than 15 year loyal to Ford. Last year I bought a Ford Expedition, what a nightmare!!! Transmission felt apart, and instead of replacing the whole part they just replaced some parts. After 4 weeks waiting for my car to get fix, and paying a rental car out of my pocket because they did not even gave me a car, using stupid excuses, next day after finally I got my car back. It was leaking oil.... So they are useless, and provide the worse service ever, they do not care about customers anymore. Guess what?? My car is at the dealer again waiting to get fixed. After 15 years with Ford, I can give you an honest advice.... Do yourself a favor and do not make any business with Ford those days.
My name is Nicole **. I bought a Ford bronco outer banks in May 2022. On July 20th I was driving my bronco with the top half off, which bronco has a video on how to put it back. It was fully locked in. I drove in with it fine. On my way home it blew off the roof completely. I have two people who witnessed it happen and watched it completely blow off. I cried and cried because it pulled the car off the road. If I would have had my two young kids they would have been injured. The roof got completely damaged. To get it locked back on my 200 pound guy friend and I had to jump on the roof.
As soon as I got home I called my dealership and Ford corporate. The dealership said to bring it down they would look at it and give me a loaner. Ford corporate said they would cover it completely because I have it under warranty and the locking mechanism gave out. The Ford corporate girl's name was Sierra **. She was very nice and reassuring. She told me this was not my fault and Ford would pay for my $850 car payment while it was down. The dealership kept my bronco for 29 days. They demanded their loaner back and said they couldn’t tell if the roof was my fault or fords. Told me it would cost me 16,000 to fix it.
I was in contact with Sierra during this whole ordeal. She kept reassuring me that everything would be taken care of and Ford would take care of my payments. She said how it was absolutely not my fault and she would get the situation figured out. She finally called me today, august 23, 2022. She stated how Ford will not cover it under warranty. She said how the dealership said the roof locked. I said, "Well yah it did" and I said they are lying because it can’t be easy to get locked. It’s not safe to drive, it’s leaking water in when it rains, and the doors are hard to open because they are getting caught on the roof.
I asked her if I could speak to a higher up person about this. And she said no that she has done everything she can do. I’m so disgusted with Ford. I bought every warranty in the book and the bronco is only two months old. My friends said they will absolutely never buy a Ford vehicle after seeing what I am going through. Ford does not care about their customers at all. Ford will go behind customer's back and breech warranties. They make enough money to fix the roof. And look at how they treated me. It’s ridiculous. Never again will I buy from them.
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