Ford Cars and Trucks

Any little thing requires you to go to the dealership or mechanic. I had to spend $80 to get the headlights replaced something I usually do myself most vehicles but Ford makes it so difficult & time consuming unless you have all the tools and a lot of free time it’s impossible to complete these tedious tasks, something so important & necessary like the headlights or any lights on a vehicle shouldn’t require all of this nonsense. Ford should learn from their competitors! It’s rigged for the consumers to spend lots of money over time on already overpriced vehicles. I know they can’t make any decent vehicles but I’d like to be able to change the bulbs myself conveniently and avoid getting harassed & fined by police for a bad bulb on my car when I don’t have time or money to go to a dealership or mechanic for this nonsense. Thanks a lot ford. This is the last ford vehicle I purchase but I’ll drive a ford if I am given one.

I have a Ford Escape with less than 20,000 miles on it. My emergency brake was engaging as I was driving, warning lights, etc. I brought it to our local Crowne Ford in Lynbrook, NY. They had it for a few days before figuring out the issue. It was electronic problems, speed center control harness and another electronic part. They have had my car for 2 months and parts are still on backorder. I have paid $1,800 so far for a small rental car. I don't believe they are even close to receiving the parts because they only show backorder in computer system. It is usually updated 2 weeks before availability. To add insult to injury, I just received our latest invoice from Ford Credit to make our monthly payment on the vehicle.

Purchased my 2019 Ford F150, started having motor issues at about 29k. Kept going to dealers, kept getting lied to, pushed aside, etc. Finally found a dealership to address the issue, and have been waiting 9 months for a motor seeing that mine is bad. 2019 Coyote motors were known to have serious issues, and still 9 months later my truck sits. I still have to make that high monthly truck payment as I'm being told... We are trying to find a motor, using all my connections, Ford doesn't have any motors, Ford isn't making any warranty parts, they are worried about building new vehicles right now, etc. As I have shelled out over 7k in monthly payments to have my truck sit! When they get your money, it's now feeling like, "Oh well sucks to be you." Thought about trading my 2016 Mustang Gt in for a New 2022 Mustang Mach, but after careful thought I was like... "Are you stupid, they can't even do the warranty work on your truck..."

It was only a matter of time that yet another corporate behemoth flexed its greed muscles by filing for a patent to disable a vehicle whose owner is late on payment. It seems as if the engine of corporate and political greed has no bounds, and will reach into every aspect of consumer's lives. We can probably be grateful that they don't just blow up the vehicle in your driveway for a missed payment. I will NEVER own a Ford vehicle, my first one (Ford Maverick) was a piece of garbage as it rolled off the lot.

After waiting 27 months, Ford sent me an email that my Bronco order is being cancelled. No refund of my $100 or the hundreds (if not thousands) I spent on add-ons for my new Bronco they promised me. To say I was shocked to receive this email is an understatement considering Ford just confirmed my order again on 10/29/22 from Sunset Ford. I brought that confirmation to the dealership to make sure my car was being placed into production, which was confirmed by the dealership.

Their service advisors are very nice and professional, they can only do with what they are allowed to do. This is more of a review on Ford than it is the dealerships. If you have to bring your car into service and it stays for a period of time, you will never be provided a loaner car or rental car provided, regardless of what kind of warranty you have, I have confirmed this with the dealership and Ford Service Group. I like Fords and have owned them most of my life. Unfortunately I will no longer because of this. Ask yourself, can you do without a vehicle have the income for a rental out of your own pocket for a month, 2 months or longer. That should be added into your purchasing decisions when buying a car.

I ordered a Ford truck in May with a signed purchase contract stating the price. I found out that Ford raised the price when I went to pick up the truck on Dec 7. I need the truck for work so I had no choice but to pay the increased price. This is the ninth Ford I've owned. It will be the last. I feel taken advantage of by Ford. All the loyalty I've felt toward Ford for the last fifty years is gone!

We prepaid for oil changes and tire rotations when we bought the car, but we have to argue with the service department every time we come to get one. This time we were also told that the Ford factory installed two-piece lug nuts were fused and needed to be replaced. I was told to go to an auto parts store to buy my own one-piece lug nuts and that the technicians at the dealership would install them after rotating the wheels. Then I was told I would have to pay extra because of the additional labor it would require to remove the defective Ford parts and replace them with the ones I bought from an O'Reilly, even though we had prepaid for this service.

Worse service ever, I am a really good customer, more than 15 year loyal to Ford. Last year I bought a Ford Expedition, what a nightmare!!! Transmission felt apart, and instead of replacing the whole part they just replaced some parts. After 4 weeks waiting for my car to get fix, and paying a rental car out of my pocket because they did not even gave me a car, using stupid excuses, next day after finally I got my car back. It was leaking oil.... So they are useless, and provide the worse service ever, they do not care about customers anymore. Guess what?? My car is at the dealer again waiting to get fixed. After 15 years with Ford, I can give you an honest advice.... Do yourself a favor and do not make any business with Ford those days.

My name is Nicole **. I bought a Ford bronco outer banks in May 2022. On July 20th I was driving my bronco with the top half off, which bronco has a video on how to put it back. It was fully locked in. I drove in with it fine. On my way home it blew off the roof completely. I have two people who witnessed it happen and watched it completely blow off. I cried and cried because it pulled the car off the road. If I would have had my two young kids they would have been injured. The roof got completely damaged. To get it locked back on my 200 pound guy friend and I had to jump on the roof.