Ford Cars and Trucks

3 rows of seating give plenty of room for shopping, camping, lay down seats and lots of compartmental storage areas. An elongated moon roof which is simply awesome for those road trips to the coast or through the mountains. Towing capacity with the built in selector of overdrive. Pretty decent vehicle for blue collar workers. Downfall: gas mileage is not good as the hype portrayed. My Ford App requires you to use a Ford Dealer to access any of those benefits, and the old mighty don't lock your keys in the car unless undoubtedly you have your entry keypad set up. The code is located in the owner's manual, but if you didn't buy it from Ford you are SOL...unless you do a little research of course. But Thumbs up Ford, hoping to see more innovation in the next few years.

The passenger side reflects anything off to the right side of the road like construction barrels, signage on fences, light poles, etc.. These reflections are a distraction to the driver. When these items or paint lines flash in my peripheral vision, they can be a distraction. Or when I take a quick look in my side mirrors to check traffic around me, the flash reflections of other objects off the chrome caps makes it difficult to concentrate on the actual traffic I’m trying to quickly assess.

Ford should paint the inside edge of the chrome caps with a flat black paint. I did this with my 2017 F350 Platinum dually & it solved the problem. Now the only movement I see is in the actual mirror itself. I painted only the inside edge of the chrome cap, which is not even noticeable to anyone looking at the truck from outside.This would be a very simple fix for Ford to do with the chrome mirror caps.

After extensive repairing of chopped wiring harnesses, replacing of missing parts and having it recertified and then upgrading with EGR delete, programmer, cooling system low temp modifications, upgraded turbo and servicing with premium fluids. Adding 1 quart of ATF at every fillup. Fast forward 30k miles and 3 yrs of use. This is the best Ford I owned. It even runs better than my 05 Ram 3500 Cummins (48re transmission is nowhere close to the Ford's 5r110).

Ford used to have a good will program to take care of customers if something very unexpected like this went wrong but they no longer have this. Guess with all the problems that they have been having with their vehicles they don’t care anymore. There is no way that a serviced V8 engine should be toast with barely over 100,000 klm. 2 of my friends just got rid of their 3 year old Escapes because they were spending too much time having repairs done. I have never made a review like this and feel so sad doing this because I have owned a Ford since 1987 when I got my first car. They are not the same and I can’t stress enough do not buy a Ford. Never ever ever????

Out of town and unable to review new documentation I requested the dealer to pick up its truck as financing had failed, it was their truck, and I couldn't give a yes or no until the paperwork was reviewed. Unfortunately for both parties, a drunk driver drove through my yard before my return, and broke the frame of this brand new truck. Putting on a wonderful front, attempting to help (at least on the surface), it seemed all was well. The insurance questioned who owned the truck, because documentation was never signed, and the fun began. 

On the verge of harassment the dealership went so far as to say they would drive to wherever I was located to get me to sign the documentation, because, in their eyes, why wouldn't I sign the documents I never had a chance to go over. They went so far as to say that the approving credit union knew the truck was wrecked, and that it was deemed OK. A quick phone call to a branch manager proved that the dealership was lying and never disclosed the accident, as a result, the credit union started that neither I or they had financial responsibility to the new truck. The dealer then took the stance that regardless, I owned the truck, and it was my responsibility, and I was on my own. Calls left unanswered, phone calls never returned, and a GM who wouldn't make contact, in stepped lawyers on both sides. 

A month later and the issue is unresolved, the dealer refuses to be amicable, and now they have gone so far as to push my personally identifiable information to ANOTHER creditor, obtain an approval without my permission or signature, and expect me to make a payment on a truck I have yet to sign for by the 7th of January.

As a disabled veteran, this is heartbreaking to be apart of, it has put me back in therapy. We have approached the VA and Prisma Health (my wife's place of employment) about publishing our story in their newsletter, as it obvious the only thing this dealer understands or respects is the bottom line. I will also be contacting, if approved, all local news outlets that are willing to listen, as this needs to be out in the open. I wonder how many lost customers this issue will cause? And for what? A truck? With so many Ford dealerships to choose from, Lugoff Ford (and by virtue the whole family of dealerships IE Lugoff Toyota, Carolina Dodge, etc.) needs to understand the repercussions of taking advantage of its disabled veterans and hospital workers.

This is all documented, but both the dealership and Ford is unwilling to service vehicle to satisfaction and now vehicle falls outside warranty mileage. I have all invoice documentation and pictures proving this, and Ford also said they can't fix vehicles without service light. This all took place over the course of 6 weeks or so, not years or even months. They are avoiding their warranty obligation.

Shortly after, the service light came on and Ford confirmed what I already new, Transmission issues. Even though I reported the issue within warranty with ROI invoice created, Ford refuses to pay full cost of repair because light didn't stay on until just outside of warranty miles. This is definitely deceptive and probably illegal to not cover the repair, which is why Ford is offering to cover "less than half." However, I would never recommend purchasing from Ford again as they don't back their warranties. It's unfortunate as I've been a Ford owner of new vehicles for years, but I can't recommend anymore. Quality control and lack of Warranty consistency has hurt this once great American Brand.

My question is how does anyone lose a car like the one I ordered after it is built?? And when you pay $7,500 extra for Black Label you should get something other than someone telling you that they cannot help you. Lincoln has a long way to go, to get their standards up to the foreign dealers. I called Lincoln today, and was advised that they will file my complaint. I am sure I know where!!!!

Robert **