Ford Cars and Trucks

Ford Cars and Trucks Reviews

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Overall Rating2.0 out of 5
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About Ford Cars and Trucks Reviews

Ford makes cars and trucks for individuals and families of all sizes. Read reviews for several of their models:

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Ford Cars and Trucks Reviews

ConsumerAffairs has collected 1,410 reviews and 2,870 ratings.

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Page 1 Reviews 0 - 10

Reviewed Aug. 10, 2023

In 2019, my wife and I bought a used 2018 Ford Edge, 4 cyl, with 17000 mileage, which now has just hit 50007 miles. In July '23, the engine light comes on, which sent me the repairshop I frequent, only to find out that coolant is leaking into the engine block/head. I was advised to speak to the local Ford Dealership, which seem to know of this flaw, which the dealership told me the flaw was in the cast block. I was told there was no dealer warranty or recalls on my vehicle and when I called National Warranty Co, the extended warranty I purchased with the SUV and they wouldn't cover as well. So the cost I absorb and no accountability by Ford or National Warranty Co. If interested in this SUV make sure the original engine has been replaced with a new one, not rebuilt because you may be dealing with a flawed case.

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Customer ServiceInstallation & Setup

Reviewed July 7, 2023

I brought my Ford Edge in for service May 3rd 2013, they diagnosed incorrectly after charging me $4300. Had it towed back, for another $2500. Found out they installed an incorrect part. FORD MOTOR COMPANY would not allow return after 1 week?? Told because I did not have a husband or son to consult me this may have not happened. FORD MOTOR COMPANY will not take back a part one week old??? Don't want to hear dealerships are independently owned and we are accountable. I would not have gone to a Dealership if I thought that they did not know how to fix their own cars. Ford should not allow their name to be used if they are not accountable. Worst customer service of any company I have ever encountered!!

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    Reviewed June 29, 2023

    I'm head of security for a big company. We are constantly purchasing Ford trucks, flatbeds, semi's. You name it, my likes it if it's ford. Me I'm a Chevy guy. But I still love a good ford. Anyway...doing what I do for work I spend a lot of time in a ford truck. My shifts are 14 hours long. I spend about 12 hours of that in the truck patrolling a massive property of different yards, area's and buildings. Being in Phoenix Az. It's hot. I could not comfortably sit in a truck for that long almost every day if the vehicle was not designed to maximize the persons needs. Just saying thank you ford. The effort shows.

    Now my dashboard informs me of the fuel eco. How many miles to empty and average miles per gallon. It's nice to know. BUT!!!. It should also inform us who operate these vehicles that post up or find themselves waiting. I can see how many miles but I have no idea how much time I have while at a sitting idle. And people... If you're reading reviews trying to decide if you want to buy that ford you're looking at. Come on!! Just go get it. I promise you won't be disappointed.

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    CoveragePunctuality & Speed

    Reviewed June 22, 2023

    If I could give a negative star I would! I have a 2022 Maverick XL with 4400mi sitting in Trust Lk Elsinore service department since 6/13, waiting for a new transmission, which is covered under warranty but the new transmission is on backorder and Ford says customers are waiting months and months for parts, what a nightmare! Dealership gave me a rental which I'm supposed to be grateful for because as the Ford rep says, not all dealerships do that. They gave me a 2022 Bronco and so far I'm not impressed with.

    As far as the dealership, I have to chase down the service department for updates because they are too busy. Ford basically acts like 'it sucks to me', but keep making your monthly payments on time, and since you have a warranty just wait and deal with it. Old Henry should be rolling in his grave. I thought I did my homework before taking a chance on a new model but never would have imagined this because all the technology is supposedly based off the Explorer. Stay away from purchasing this vehicle or any Ford.

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    Reviewed May 16, 2023

    I have had to deal with 3 recalls so far on my 2022 Maverick. The latest recall is only supposed to take 2 hours approximately according to recall letter and customer service at Ford Corporation, but every dealer I talk with (3 locally) says it will take all day at least to complete. I am retired with no other means of transportation, and do not feel I should have to rent a car for a day or two or hang out all day at the dealership hoping it will be done by the end of the day. This is a SAFETY issue and I can only pray that I have no accidents or, if I do, I get lucky and they work!

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    Reviewed May 2, 2023

    **. Please look into this case and how I've been treated over the last 2 months by you guys, vehicle been down for 2 months, Riviera ** (Ford Employe) has caused a lot of issues, I'm about to proceed with exposing this on all social platforms if this does not get resolved.

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    Reviewed April 20, 2023

    Be vigilant about adherence to the expiration of your Bumper-To-Bumper warranty, especially as it applies to brand new model year vehicles. The heater failed on my new 2019 Ranger (1st model year since reintroduction of mass production). I noticed that the cab heater failed just as I started into my 4th heating season (just past my 3 year purchase). This is the first heater failure I've had in 19 vehicles (13 of which were brand new).

    First I approached the dealership where I purchased the Ranger and was told that I should have tested it before the warranty expired? Then I called Ford Customer Relations and was told that recalls only applied to Safety items. So until "Freezing to Death" becomes a safety concern, don't expect any out of warranty replacement of failed parts? Lastly' I filed a Complaint with the BBB. The Ford rep stuck to What is legally, not ethically right. The truth is that new model vehicles have bugs to be worked out and I was trying to help Ford realize this, but they did not have the Quality System in place to handle this type of Failure. Ford was content to turn a "Blind Eye" on documenting the issue, lest they get in trouble with the DOT (department of transportation). Today I am starting my "Get the Word Out" campaign to educate consumers on some bad industry practices.

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    Verified purchase
    Rafael increased rating by 3 stars.
    After a positive interaction with Ford Cars and Trucks, Rafael increased their star rating.

    Reviewed March 28, 2023

    Any little thing requires you to go to the dealership or mechanic. I had to spend $80 to get the headlights replaced something I usually do myself most vehicles but Ford makes it so difficult & time consuming unless you have all the tools and a lot of free time it’s impossible to complete these tedious tasks, something so important & necessary like the headlights or any lights on a vehicle shouldn’t require all of this nonsense. Ford should learn from their competitors! It’s rigged for the consumers to spend lots of money over time on already overpriced vehicles. I know they can’t make any decent vehicles but I’d like to be able to change the bulbs myself conveniently and avoid getting harassed & fined by police for a bad bulb on my car when I don’t have time or money to go to a dealership or mechanic for this nonsense. Thanks a lot ford. This is the last ford vehicle I purchase but I’ll drive a ford if I am given one.

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    Reviewed March 16, 2023

    I have a Ford Escape with less than 20,000 miles on it. My emergency brake was engaging as I was driving, warning lights, etc. I brought it to our local Crowne Ford in Lynbrook, NY. They had it for a few days before figuring out the issue. It was electronic problems, speed center control harness and another electronic part. They have had my car for 2 months and parts are still on backorder. I have paid $1,800 so far for a small rental car. I don't believe they are even close to receiving the parts because they only show backorder in computer system. It is usually updated 2 weeks before availability. To add insult to injury, I just received our latest invoice from Ford Credit to make our monthly payment on the vehicle.

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    Reviewed March 15, 2023

    Purchased my 2019 Ford F150, started having motor issues at about 29k. Kept going to dealers, kept getting lied to, pushed aside, etc. Finally found a dealership to address the issue, and have been waiting 9 months for a motor seeing that mine is bad. 2019 Coyote motors were known to have serious issues, and still 9 months later my truck sits. I still have to make that high monthly truck payment as I'm being told... We are trying to find a motor, using all my connections, Ford doesn't have any motors, Ford isn't making any warranty parts, they are worried about building new vehicles right now, etc. As I have shelled out over 7k in monthly payments to have my truck sit! When they get your money, it's now feeling like, "Oh well sucks to be you." Thought about trading my 2016 Mustang Gt in for a New 2022 Mustang Mach, but after careful thought I was like... "Are you stupid, they can't even do the warranty work on your truck..."

    This is my 1st F150 after having Sierras all my life, it will be my last F150. And it's like nobody cares that my truck is just sitting!! A warranty is a warranty, it should of been taken care of right away. I tried to be patient, but those are gone now. I will hit every Social Media site I can and leave this review about Ford EVERYWHERE. Beware of buying a Ford, if this is how I'm treated, how will you be treated when the time comes?? Worst vehicle experience EVER!!!

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