Ford Cars and Trucks Reviews

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About Ford Cars and Trucks

Ford makes cars and trucks for individuals and families of all sizes. Read reviews for several of their models:

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Ford Cars and Trucks Reviews

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    Price

    Reviewed March 27, 2025

    We just had to replace the engine block in our 2018 Ford Escape. The car had 84,000 miles, but that is not enough to need a whole new engine. The cost was $11,000, and Ford paid $4000, but we paid the rest. Ford knew there was a design problem with this engine. Coolant leaked into the engine itself. Ford had an offer of replacement, but that ended in 2022.

    Contacting Ford did nothing to help, since we were told they had already paid $4000. We learned online that 2018 (and the years just before and after that) all had some engine problems with various models. We were never contacted about a recall, and we always maintain our cars. There have been class action suits regarding this issue of the engine replacement. After fifty years of owning Fords (two Escapes, one Taurus, one Edge, one Explorer, and one truck) we will NEVER BUY ANOTHER FORD. Their quality has declined and they do not stand behind their products. So much for buying American.

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    Reviewed Feb. 28, 2025

    Do not buy a ford. I have had the worst ownership experience of my life with them. I purchased a new Ford Escape from Coastal Ford in Squamish nine months ago. The vehicle has not functioned properly for 8 of those months and neither ford nor the dealership has stood buy the product they sell. The faults have included the lights switching off at night when the automatic high beam feature activates and the emergency braking system engaging for no reason. Apparently this is not considered a safety concern by either ford or the dealership.

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      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Feb. 20, 2025

      My Ford Ecosport broke down because of a recall part on 3/4/24. The recall fix was (and is) not available. It is now a year later and I still do not have my car. They finally replaced the engine in December, I got it back in the middle of January. Drove it 2 days and it broke down. It was diagnosed at the local dealership and is going to cost $450 to fix. Ford offered to pay $140 of it. Remember this is a brand new engine but I do not have a warranty on it, because my original engine warranty was expired. Let me add, that this new engine still has the 'bad' recall part.

      I will say that they have provided me a rental car but of course I have to pay upfront and am usually about 3 weeks in the hole! And I am not made of money! I have spent HOURS on the phone with Ford and get a different story each time. Plus after my car sat for 10 months and didn't get driven, the battery is acting up. If I ever get it back, that will be the next fight. I do not think I will ever own another Ford!!! Of course I haven't had my Ford in ONE YEAR!!! I will also say the service people at the 2 dealerships I have worked with have been wonderful!

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      Reviewed Feb. 13, 2025

      I bought a new 2024 F350. It has 2600 miles on it, and it’s been in the shop 3 times for the same thing and they clear the codes and tell you keep driving it until something happens that they can blame the problem on that. Gives you the customer a $15500 bill for a brand new truck that only has 2600 miles on it!!! Very unhappy with the choice I made by switching to Ford!!!

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      Installation & SetupPrice

      Reviewed Jan. 25, 2025

      I really want to be a Ford customer, but never again! We owned a 2019 Mustang purchased new and I have no complaints about that vehicle. We also own a 2017 (purchased 2 years used) and 2018 (purchased new) Ford Raptors. Both required extensive parts replacement and repairs over the years. Despite having the extended warranty (4K+), I am over 20k worth of repairs on the 2017 including cam phasers and fuel injectors. The 2018 Raptor I’m in 30k in repairs and replacement costs, it is currently in the shop with an estimate of $8,800 in repairs.

      We drive these vehicles on the road, occasionally taking them up the mountain to ski. I cannot fathom why we have these expensive repair cost. I really love the comfort, technology and power of the Raptor but for the maintenance and repair cost I could have bought a Lamborghini or some fancy luxury car. Super disappointing and frustrating. Avoid the Ford trucks. As a side night, my father bought a new Ford F-150 Lariat in 2023. The battery died weekly and he had it in the shop constantly for over a year. The maintenance techs didn’t know why the battery kept dying. Turns out the factory installed battery from Ford wasn’t enough to power that model. Poor guy was stranded in all kinds of remote places with a dead battery. He had to solve himself by going on the Ford forums from customers and researching himself!

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      Customer Service

      Reviewed Jan. 11, 2025

      I bought a 2018 Ford Explorer brand new. There was a recall issued in March of 2024 which I was never notified about. Once I found out I was in contact with my Ford dealership they told me that Ford has not supplied them with the parts to fix the recall. It is now January of 2025 and the recall on my Ford Explorer still has not been addressed. The recall is on the weather stripping around the windshield, the clips and the windshield wiper crawl. There is so much wind blowing in around my windshield when I drive down the road it is very loud. If the wind is coming in I am sure that the rain is getting in also.

      I am absolutely sure that Ford will not be willing to fix water damage and mold even though that too will be their fault. I called customer service at Ford motor company and was told that Ford expected to have the recalled address by the 3rd quarter of last year and it still is not fixed. Please Ford I paid $40,000 for this vehicle, the least you can do is make sure that you fix the recalls in a timely manner.

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      Customer ServicePrice

      Reviewed Jan. 6, 2025

      we bought a 2017 Ford Explorer Limited. In that time we replaced a torque converter and half of the transmission parts inside. Two years later and less than 20,000 miles the same thing went bad with the cost of $7500 for a repair for the second time.. We called Ford customer service and they would do nothing to help us offset the cost when if you look through the Internet, these vehicles are known to have these problems over and over again. We ended up trading it in on a Toyota. We will never buy a Ford again.

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      Customer ServiceStaff

      Reviewed Jan. 4, 2025

      I would like to say that I had a good experience but I didn’t. I have a 2019 F150 and from the time I got it, it has been trouble. It has been in the shop 8 separate occasions for mechanical issues. I have contacted Ford corporate and have gotten no assistance. My brakes went out the other day due to a mechanical problem of no fault of my own. I have no faith in this vehicle any longer. Nice in appearance, but awful in repairs. I contacted the CEO and he hasn’t responded to me. This is sad! I would probably never buy another Ford vehicle.

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      Customer ServiceInstallation & SetupPriceStaffReliability

      Reviewed Dec. 17, 2024

      I purchased a new 2024 Ford Lightning Flash Edition. I had the vehicle for three weeks and 854 miles, only to find out it would not charge at the Level 3 public chargers. It has been at the dealership since October 22 and the mechanic and Ford engineers are not able to figure out the problem. I was offered a cash and keep or a replacement vehicle with the same MSRP. I refused both offers and decided to go with a repurchased with NJ Lemon Law. I was surprised to see that Ford is charging me $.52 cents per mile for the 854 miles I drove the vehicle. Unbelievable!

      The Ford RAV team (reacquired vehicle team) was not sympathetic or apologetic about my situation and really did not care about my situation. They just wanted to close the case as fast as possible. Multiple calls to customer service were redirected back to the RAV team since a case was already opened. The local Ford dealer did not have a level 3 charger installed at their shop and were traveling to the local Chic-fil-a to use the free charger so they could duplicate the error codes. Also, they only have one electric vehicle mechanic onsite and he was overwhelmed with other EV problems similar to mine including defective high voltage battery modules. Ford and the local dealers were not prepared to properly support the EV fleet and the consumers are stuck with a poor customer service experience.

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      Customer ServiceCoverage

      Reviewed Nov. 13, 2024

      I have been a Ford guy since 1997. this is my 4th f150 truck and it will definitely be my last. In May 2022 I bought a preowned F150 xlt from my dealership in Brampton Ont Canada, on receiving the truck it was at 52,000 +km and at 60,000 km it started giving me a loud sound when starting as if it wants to jump out of park gear mainly in a mornings or after a short drive and also has a rough shift when changing gears. I took it into the dealer, on reaching I met the new vehicle manager who took a ride with me to experience what I was talking about, I was asked to bring it in the following week, after their assessment I was told it was a software issue that they will have to reset because the previous owner driving habits are different from mine, I was then told to drive it for 1,000km for it to make adjustments.

      After about 10 to 11 months the sound can back but wasn't as bad as before and only happens once in a while, and 3 weeks ago it started skipping gears with a slamming sound when changing, once I even stopped at the stop light and it was stuck in the 7 speed and I have to be gasing it before it change back in 1st speed. I called Ford Canada to find out if there was any recall on the problem because after doing my research I realized there were a lot of people having the same problem.

      Ford have been having major issues with these transmission since about 2018, the lady I spoke with at Ford Canada ask me to take it back to the dealership where I was told after their examination that I had missed 2 software updates that I did not get a notice or a copy about, now I'm been told that the transmission not a rebuild, I informed the dealership that it had called Ford Canada and lodged a formal complain since then the dealership have been back and forth with Ford Canada over the matter which they are now told the rebuild will have to be at my expense which is about $6,000 Ford Canada is not willing to cover the cost when there is definitely a defect with the transmission.

      I ask the dealer what about the power train warranty because the truck is only at 85,000 +km they said it is either 5 years or 100,000km and the 5 years has passed. This is now the 4th week my truck is at the dealership in I can't get nowhere with resolving the problem, I have a loan car from them who they might ask me to turn in any time soon. I kindly look forward to your advice.

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      Ford Cars and Trucks Company Information

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      Ford
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      www.ford.com