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Ford Focus Reviews

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About Ford Focus

The Ford Focus is a compact car that has been around since 1998. Read more Ford reviews to learn about other models.


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Ford Focus Reviews

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    Page 5 Reviews 380 - 530

    Reviewed Aug. 11, 2015

    I purchased a Ford Focus Hatchback, October 2013, from Henderson Nissan. We have had some problems with the car such as the air conditioner did not function and when we stopped on a hill the car would slightly roll backward, the power stirring is acting up and the biggest problem is the transmission has started slipping into neutral. Nissan sends us to Findlay Lincoln or Ford Dealership. Ford never had time to fix any problems. They would send my husband to Findlay Lincoln. To make a long story short, I believe Henderson Nissan sold us a Lemon and we are stuck with it.

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    Reviewed Aug. 10, 2015

    Bought a 2013 Ford Focus on Friday. I'm trying to return it on Monday. I almost got rear ended merging traffic because the car couldn't get going. It's super rough shifting in low gears and jerks a few times before switching in low gears. Not always (which is why my test drive was fine). I understand it's a 4 cylinder and they say that it will drive like a manual, so power is awkward. I don't agree with the shaking or jerking. It should be consistent to be safe in heavy mountain traffic. Also, I couldn't ever get the gas mileage to go above 23mpg. Not cool.

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    Reviewed Aug. 7, 2015

    I've taken my car in the dealership 3 times for the same transmission issue. Car shakes BAD. It's loud under the hood. When you put on the gas to go it jerks real hard - feels like it jumps... pos! I received a letter from a lawyer's office about a year ago and now I wish I had it! Because I would definitely all the guy! Sick and tired of making a payment for this pos. I'm actually embarrassed to have passengers in my car. That's how bad it is.

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    Reviewed Aug. 6, 2015

    I have had this vehicle for a year and 2 months. It's been in the shop 6 times for the same issue. I'm over it and now knowing there is issues with the clutch and transmission module I want out of this car. It left me and my 2 kids who are 4 & 5 stranded 3 hrs from home when the transmission failed and the car ceased.

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    Reviewed Aug. 6, 2015

    The transmission has a hard shift. It will roll back on a mild grade hill at a stop sign. It makes clunking sound at times grinding noise at times. We take it to the dealer several times and they tell us it's normal. Van Ford had a recall and after applying their so called fix our gas mileage went from 38 to 31 on average. And the transmission after making a trip to Branson shifts so hard that we are afraid it's going to fail completely. I feel this should be a recall item.

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    Reviewed Aug. 5, 2015

    In late May of this year I started having transmission issues with my 2012 Ford Focus. I looked it up and saw that there was a recall on the transmission. I called the dealership and took it in June 3. They refused to give a loaner car, insisting that it was safe to drive - IT WAS NOT AT ALL SAFE! It falls out of gear, often won't go into reverse or first gear at all. It is now August 4th, and they still have not made the repair!!! I need a car to help my grandparents as well as get to my teaching job. What do I do?

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    Reviewed Aug. 4, 2015

    We rented a 2014 Ford Focus. Immediately upon pulling out of the parking lot, the transmission revved to 6000 RPMs before shifting gears. When coming to a stop and down shifting, the car actually revvs up and accelerates before slowing down. We thought the car was broken and called the rental company, who said this was normal for the model. Never renting a Focus again.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2015

    We purchased a new 2014 Ford Focus for our granddaughter to go to Texas A&M (2014). After 2 months at College Station she started having issues with the car. It developed shuddering, grinding, and bucking symptoms. She also experienced loss of acceleration when she stopped and started again. Since, she lived on campus, she didn't have very many miles on the car. When she came home for Thanksgiving, I drove the car around to see what she was experiencing and she was right. We took it to the GP Ford House and they said they couldn't do anything until the car had 10,000 miles on it. When she came in for Spring Break (March 2015) she had just at 10,000 miles and we took the car to the Ford House to be repaired. They did a "temporary" fix by saying it needed to be reprogrammed.

    She called me yesterday (Aug 1, 2015) and said it was now acting worse. I called the Ford House this morning (Aug 3, 2015) and they said it was a four day wait just for the car to be seen and that there really wasn't a "fix" for the transmission. They said that Ford knew in the beginning that this was the way the car was designed. It was designed to act like a "manual" transmission because consumers wanted the "feel" of an old fashion standard car.

    I said I am 63 yrs. old and not stupid. If someone wanted a "manual" transmission, they could order one and who wants a manual transmission in 2014/2015. I was raised on a standard 3 shift on the steering column and 4 in the floor! And why weren't we told this by the sales staff. Oh I know, they needed to get them off their lot! The service man said well that is the way it is designed and they are adding another 150,000 miles onto your warranty. I said I want a new transmission and he said that can't happen, it's not compatible with the engine. Now, the only thing left I can do is live with it, buy another car, or wait 'till she has an accident and then I will sue Ford for everything I can get out of them plus start up a class action suit against them!

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    StaffReliability

    Reviewed Aug. 1, 2015

    We bought the 2013 Ford Focus. Being promised that it was safe and reliable as a car and being brand new we would only worry about the maintenance. It drove perfectly for about 15,000km and then got the shudder issue. We took it in twice, and each time we were told that nothing on the computer showed any problems. They ran diagnostics saying the same, but as soon as we picked it up, the issue continued. Took it back again, then got a letter saying they were recalling the cars for a "clutch shudder" issue.

    The clutch was replaced and the car drove well for two weeks, then the shudder began again with a grinding noise. Took it back AGAIN and was told the same issue happened, and now we have to drive around with this problem because it will take three weeks to get new parts in. We are EXTREMELY DISAPPOINTED with the Ford Focus 2013. Even though the staff is great, the workmanship and quality of these cars are zero. We don't feel safe driving this car at all.

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    Reviewed July 30, 2015

    We bought a 2014 Ford Focus brand new. The steering is terrible (very touchy). Have had it back 3 times for transmission shudder, and hesitation, also an oil leak, trans. has been worked on, replaced, and computer re-flashed, and it still isn't right. Only has 25k on it. Have never been so disappointed with a car. We will never buy a Ford again. Ford should buy these cars back! Oh and the re-sale value sucks so we can't even trade it in!

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    Contract & Terms

    Reviewed July 30, 2015

    I have a 2013 Ford Focus SE (4 door) Sedan. I traded it for a 2011 Ford Focus S (4 door) Sedan at the end of 2012. Of course, when buying the car, the dealer explained to me about how it came equipped with their new powershift technology which would save me gas $ and let me enjoy the benefits of a manual transmission at the ease of an automatic transmission. What they failed to mention was that it would grind, and jump, and hesitate like everyone else on here is describing. So I took it back the next day and told them I wanted my old car back. They told me it doesn't work like that; I had to stick with my decision. "Wow," I thought. After being drowned out by a pushy dealer, I decided to give it a chance. See if maybe they were right and that it just needed to get used to the way I drive. (FYI, I do like Ford and my dealership, just not the transmission scheme that the company is trying to pull.)

    Anyway, it's been almost 3 years since then and no change. Still grinds. Still jumps. Still hesitates. And then it happened today. On the drive home from work my transmission slipped when I accelerated from a stop and it got stuck in low gear. So now I'm taking it back to the dealer tomorrow, at which point I'm sure they'll try to convince me to step into a new vehicle and further my car payments.

    Not happy to say the least. I'll never forget my thoughts when I took my car back to the dealer the first time and they told me it was normal for that type of transmission "technology." That doesn't mean it's normal, folks. That just means the "technology" sucks... and you know about it... and you're doing everything in your power to get rid of those cars until your contract runs out with that transmission producer. And no I don't work for GM but I will attest to the fact that the best car I ever owned was a 1985 Buick LeSabre, which was made 3 years after I was born!

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    Reviewed July 26, 2015

    Leased a 2014 Ford Focus SE April 2014 and ten months later I started to notice vibration and loss of acceleration from stops. Yesterday almost was struck by a SUV coming out of a local ice cream shop. Why? Because the Focus didn't accelerate, it shudder stepped and actually vibrates my driver seat when it slips on and off, sometimes ok starts sometimes not. Took the car back to the dealer twice and they adjusted the transmission or reset. They said the car is normal and apparently in perfect driver control. I say that the transmission is dangerous and I won't be driving this Ford too much longer. BYE BYE Ford. Good riddance.

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    Staff

    Reviewed July 26, 2015

    I have a 2012 Ford Focus SE HB with only 39,000 miles. Both doors on the driver side do not work. The latch design is faulty. FORD CO does not want to be responsible for the problem. They do not want to repair it and have basically laughed and mocked me when I asked for help. This is a major safety issue as the doors opened by themselves when the car was moving.

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    Reviewed July 25, 2015

    Add my name to the list of customers that are completely dissatisfied with the 2013 Ford Focus. My car developed the shuddering grinding and bucking symptom at 11,000 km. At 12,000 Km the dealer did what they called a level two service of the transmission. That seemed to stop the problem for about another 12,000 km as I am back in the same situation with a transmission that won't perform smoothly. The dealership have told me exactly what Ford has told them to tell the customer: "This is normal performance for this style of transmission." Like everyone else here I think we all agrees, this is a complete load of bull crap from Ford. This is another example of Ford giving the finger to the up till now loyal customers of their product.

    If there is now factory defect with the design and performance of this transmission, why did ford send me a letter extending my drive train warranty from five years out to seven? The reason, to try to keep us quiet, plain and simple. Ford likely there was a serious design flaw with this transmission but still proceeded to put into production because they likely had too much money invested in it's design to kill it. They probably thought it was going to be cheaper to just deal with a few dissatisfied customers and repairing the ones that met their failure criteria.

    I am sorry Ford but I'm not falling for it. This is the last Ford vehicle I will ever own. I will never recommend your product ever again. I will do everything I can via the internet, twitter/facebook, to tell prospective customers what you are doing and finally I will be trading this car in as I no longer have faith in it's reliability and the ability to transport me and my family safely. SHAME ON YOU FORD.

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    Reviewed July 24, 2015

    After owning my car for 10 months I started to hear a strange noise like crackling, the car was shuttering and then started hesitating into gear. I took it to the dealer, they said this was normal but that there have been some transmission issues. Long story short, they did change the "automatic-manual clutch" part that is the issue in the transmission. I have been back 2 more times for the latest adjustment and seal repairs. I still have the same problems. I took it back for the 3rd time, was told the car is still learning how I drive!!!!! Computerized or not, no car needs to get use to the way you drive. I am fed up with a car I cannot trust to get me through an intersection or cross traffic. Ford needs to design another transmission that works and replace the ones that don't.

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    Reviewed July 24, 2015

    2014 Ford Focus - Having trouble just like many others with the transmission shifting. It shudders and grinds and hesitates. We have concerns about safety. It won't accelerate properly. Dealership saying it is within normal specifications. Fearful we have purchased a piece of junk. I hoped this would be our last car purchase for years to come. Now I just want to get rid of it.

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    Punctuality & SpeedStaff

    Reviewed July 23, 2015

    My mother inlaw just got her new Focus on sunday and tuesday driving home the runner panel fell off and lifted up her car about flipping her car. She was so shaken up she want to return it. Ford took it but left her in a bind then blamed her for the runner boards falling off and put it as bad credit because she cause a brand new car off the lot to have this problem. She's never had a problem with her car's maintenance on time. Take car two days-- pieces falling off. Not good. Ford Focus hatchback problem.

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    Punctuality & SpeedProcess

    Reviewed July 22, 2015

    I Mohammed ** has been a Ford owner since 1996. I bought a brand new F150 Truck, after I bought a Ford Power Stroke. They gave me nothing but problems, I wasted a lot of money fixing it up. Then the Ford dealership on Capitol Expressway couldn't fix my Diesel truck. They said 6.0 is the worst engine. So they took the truck off of my hands, and put the leftover amount that I owed onto a Ford Focus 2014. Which I also bought from Ford Dealership on Capitol Expressway. Then the Ford Focus, on the first week, it started shaking and jerking. I then took it back to the dealership, and they said it was a transmission problem. Which they fixed.

    A week later the same problem returned. The speed this time picks up on its own. So I ran into a side wall, because of the sudden speed. I hurt my back in the process. So I took it back to Ford Dealership. They said that, that is how the car is made. They said it's made for a manual transmission. So it will jerk and catch speed like that. But I told the dealer that the car is an automatic. They didn't listen so I ended up fixing the front fender myself. Now the vehicle is idling roughly, making lots of noise, and there isn't any point going to the dealership because they won't do anything. I am so tired of this. I don't know what to do.

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    Customer ServicePunctuality & Speed

    Reviewed July 21, 2015

    I bought a new Focus in May of 2014. Two days of owning the car the a/c went out, 2 months later the transmission starting having issues. 2 months after that, the controls on the steering wheel with the dash controls started to go out on me. I have been there 6 times and left my car there for a total 1 month. And every time, they say it's normal. I should have never traded in my NISSAN. Will not recommended Ford to anyone.

    Updated on 10/30/2015: Took my car in Wednesday last week for a clutch slipping, took them a week and a half to fix the car, picked my car up on the following Saturday. When I started it on their service drive it did not feel right. This is what I was told, "this is normal for the car with a replaced clutch that has been replaced for it to have vibrations and to shake when it starts and on idle, as well for the rpm to go up and down." Really!!! The car did not come in vibrating so why is it vibrating?? Now less than a week and the car is back in the service department, this time telling me it could be motor mounts, then later told the motor mounts are fine? So what is it? I am not happy with Ford customer service and the product they have made and sold to the public. Google which cars have the most accidents, Ford Focus hits the list.

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    Reviewed July 18, 2015

    My wife and I purchased a 2012 Ford Focus brand new with less than 10 miles on the odo back in 2012. In February of 2013 with little than 43k miles on it the clutch went out as I was driving to work. I could not get the car to start, I could not get it in drive. I drove 16 miles with the car in park to the nearest Ford dealer. Upon which time they told me it would take 5 days to get the clutch and one other part in for the repair. Ford refused to give me a loaner car and I had to pay out of pocket for a rental even though it was their fault the car messed up. Three months after the fix I began to noticed the clutch was loose again and it was hesitating upon take off, it also rattled on take off and in reverse. 6 months later the car ran out of gas even though the gauge said half a tank.

    Then upon filling it up with gas the car would stop then shut off. It turns out that the car sits so low to the ground that its fuel tank scrapes when you hit bumps or debris. This caused the evap box to malfunction which is a 800 dollar fix. Now fast forward to 2015 - the car is going back into the shop because it won't go out of first gear or over 30 mph. It tries to go out of first but fails... So the transmission has messed up yet again. The car has been babied, it wasn't raced or dogged out. It just breaks and every time it breaks it comes without warning. I now hate Ford and I'll never do business with them again. At least this time they are giving me a rental until mine is fixed... If they can fix it. Thankfully they sent a recall notice out 5 months ago about the transmission.

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    Reviewed July 15, 2015

    I have a 2014 stop playing I bought brand new with that mouth on it. I have had nothing but trouble - jerk means shaking transmission problems, clutch problems, hesitation problems, and I couldn't take it back to the dealership. The same thing they said best of it this car is made and I am so angry and dissatisfied with this for lease to own up and let the customer know that this car is a piece of junk. I would not recommend anybody buying a Ford.

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    Customer ServiceStaffReliability

    Reviewed July 15, 2015

    We had bought a 2014 Focus with the more traditional 4 speed transmission and drove it for nearly a year. We only had to get a new one because that one got totaled in a wreck. We were able to replace it with a 2015 Focus that has this new (ie: funky and problematic) dual-clutch 6 speed transmission. The car ran badly from day one. It idled rougher than a truck, shifted strangely, and refused to accelerate when we needed it to. Living in Houston, Tx, this is a very big problem that endangers lives. I don't like to be harsh on a car, but if I need to go, then the car needs to move. After enduring this for a few months it started getting worse.

    This Monday I took it to the dealership. Yesterday I get a cal saying that, and I quote from the FORD SERVICE REPRESENTATIVE, "this is a KNOWN issue, we have had a lot of problems with this transmission". I have personally traced this problem back to starting from 2006 with the release of the Fusion. I asked him why there had been no recalls since this has been a knowingly defective product for nearly a decade now. I never did get an answer on that... But I was also told that they did not have or EVEN MAKE any replacement parts for my car. Two months is when they will have it. Yeah! Two months, without a vehicle.

    If the lemon law in Texas wasn't so messed up I would have them DEAD TO RIGHTS since the car will sit there until it's fixed. In the meantime, thank goodness I have a son in college whose 2000 Taurus is free to borrow so I can get to work. Hey, Ford, does it bother you to know that my son's Taurus with 175,000 original miles on the engine and transmission runs like new compared to this brand new Focus? I'm sorry, but that makes no sense mechanically. The Taurus is in good shape, but there is no way it should idle on cold start better than the Focus does when warm.

    Ford has not made a decent vehicle since they stopped making the generation 4 Taurus, and the 2000 era F-150s. We have been loyal to Ford for years and I cannot even state how disappointed I am. I used to be a Ford salesman for years. I am so glad I got out of the business when I did, because I saw the quality drop to a level where I could no longer endorse the brand to my customers.

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    Verified purchase

    Reviewed July 12, 2015

    After experiencing hesitation between 1st and 2nd gear for quite some time now, this past week I brought it back into my Ford dealer to have it checked. They informed me that the hesitation is not outside of the normal range. I was a bit surprised to hear this as I have never been in a car with such hesitation. To me, there was something definitely wrong, but according to Ford it's normal?!

    Clearly, this issue needs to be addressed and I do not understand why Ford is in denial of this problem. We invest our money in their company and it feels like they are giving us the middle finger. I certainly do not want to visit the shop each week but if that is the only way to get the attention I will. It's the principle of the situation and if there is a problem with the transmission, fix it and make it right. Don't hide behind the problem or make up stuff and say it's normal. Come on Ford, I thought you were better than that.

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    Punctuality & SpeedEase of Use

    Reviewed July 6, 2015

    Let me first say that before we purchased these 2 cars, we had a high regard for Ford. We purchased a 2013 Ford Fiesta in January of 2013. The car seemed alright. A few months later we noticed there were some noises (almost like a crackle sound) coming from the car and shortly thereafter came the transmission issues. The car had a shutter feeling and the transmission was slipping when you accelerated. We brought the car in to get fixed. They "fixed" it. We drove out of the dealership and it was still making the same noises and had the same feelings. We turned right around and they said it will always have that effect because of the transmission. Excuse me? That isn't normal. Flash forward to about 8 months later. We need a new car (again). We say "ok, maybe let's give Ford another chance, maybe it's just the Fiesta model". We bought a 2014 Ford Focus.

    As of today (7/6/2015) the Focus has 15,598 miles on it. It needs a new clutch and new seals because the transmission is slipping. The molding is coming off the side of the windshield. Oh, and the Fiesta had to go back into the dealership the weekend of July 4th because the passenger side front door latch decided it didn't want to latch anymore. Apparently it's a recall. What? You're telling me on a 2 year old car I have to drive with someone to the dealer just so they can hold the passenger door shut so it won't fly open into traffic? No. This shouldn't happen at all. Tell me why on earth these are quality products? Why? Would I ever invest my husband and my hard earned money again on a Ford? Absolutely not. They changed a transmission that wasn't broken. They are making parts as cheaply as possible and slapping a quality name on it and making millions. Ridiculous. It's a tin can. Keep your future cars, Ford.

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    Reviewed July 3, 2015

    My husband and I bought the Focus SE (2014) in May 2014, brand new with no miles on it. The transmission is very jumpy. I can try to pull onto the highway and my car will hesitate. I can pull off from a red light, my car will hesitate. I've seen 2015 and 2013 Focuses recalled, but they have yet to recall a 2014. I really don't think I'll ever buy a Ford again. Supposedly, the car does this because it has a "dual clutch," and it's normal. But there is nothing normal or safe about a car that is hesitating pulling onto a highway, endangering lives. I'm very disappointed in this car. The only good thing about it is the gas mileage, but I can find good gas mileage in a better car than a Ford. I learned my lesson. Don't buy a Ford Focus.

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    Reviewed July 2, 2015

    Air conditioner get cold, then get hot. This happens all the time even after they supposed to have fixed it. The car is jerking and making noise. My daughter put the car in reverse, it went forward and then the car slowed down. So she pulled beside the road and parked, then tried reverse again it went in reverse and she got back on the road and she drove about 2 or 3 miles and started the same thing. It's under warranty and they are supposed to supply her a rental car. Waiting on the outcome.

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    Verified purchase

    Reviewed June 28, 2015

    I have a transmission problem with my focus. It shudders when I take off and it is off and on problem. I spoke to the dealer and have been told that Ford Canada has put a hold on the supply of parts for this problem.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 27, 2015

    I have leased cars through Ford Motor Co. for 17 years. The past two cars I have leased - a 2011 Fusion and a 2013 Focus have had problems that were not just an inconvenience but downright dangerous. The Fusion had a brake issue that I was told by the mechanic at the local Dealership was a "wheel problem" and because my lease would be up in a couple of months not to worry about it. The brakes were wearing and making a terrible noise and were on the verge of total failure. I should have listened to my intuition at that point and gone to another manufacturer but the saleswoman at the Dealership talked me into a 2013 Focus lease and I naively fell for it.

    The Focus started showing signs of wacky transmission at around 12,000 miles. I noticed it would delay shifting into gear intermittently at first and gradually became worse. I mentioned it to the mechanic at the Dealership and was told it was a known problem and it was a simple "computer problem" that could be fixed quickly. He wouldn't schedule an appointment for it and shrugged it off saying it wasn't a safety issue. Then, a friend of mine with the same year (2013) and model had an accident because the transmission kicked into high and he couldn't stop his car in time. Upon doing some research and simultaneously getting a letter from a lawyer saying my VIN number popped up as problematic I started to get really scared.

    I drove for a couple of more months until one morning on the way to work, the transmission completely gave. I was at a red light in the rain and when I stepped on the gas - nothing. I had to have it towed to the dealership whereupon they didn't even look at it until after 2 days because they were so busy with other car repairs. I had to have a screaming match with the service department to get a loaner car because I missed close to 2 days of work. The dealership did fix the transmission (they had to order a part and have it delivered) finally but it still didn't fix the shifting problem.

    Needless to say I am done with Ford. I recently got into the "pull-ahead" program with Chevy and I leased a 2015 Trax for less $$, better mileage and *hopefully* no car troubles. Sad but after 17 years I can't risk leasing a Ford any more. Thank goodness I didn't buy it. It looks like a Detroit problem to me and I feel kind of sorry for the employees at that dealership but I'm relieved I no longer have to deal with it.

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    Reviewed June 27, 2015

    Bought a leftover 2014 Focus SE w/ the Auto. After 100 miles I knew this might just be the worst car I'd ever owned. Thought I need to get used to it, it has a smaller engine and auto (not my favorite combo) etc..... I kept trying to say "Well, it's different" or "I'll get used to it" etc. Good god - what a piece of **! To the dealer at 1000 miles after nearly killing a motorcyclist last week in an intersection when the car just bogged and would not shift/go. Ugh. After bogging, the car lit up the front tires as I was struggling to get through the intersection. Dealer said the car is fine - which I think is code for "we know this car sucks" but there's nothing they can do.

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    Reviewed June 23, 2015

    I've taken the car (2013 Ford Focus Titanium) back several times for issues with the transmission, suspension and interior. The headliner has been replaced as it is detached and would rattle. The suspension repaired with new seals, for a groaning and clicking sound. The car has less than 15,000 miles and have the repairs made under warranty. The transmission stalls, slips, cannot find gears, shudders at times groans. The car has issues most when in stop and go traffic, or going up hills.

    Each time I go to the dealer, I am told that the specs are within their range and there is nothing that can be done, and this is normal for the transmission. Fuel economy is sub par as well. Even with very, very gentle driving (which is dangerous in real-time traffic). The car returns about 26 mpg. Personally I have lost confidence in Ford and will not recommend nor purchase another Ford product anytime soon.

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    Reviewed June 21, 2015

    I have a 2014 Ford. Focus Hatchback. I have trouble with the transmission and was told that the car has a automatic and a standard transmission? This car is not a good car or even a safe car to drive. I never know when it's going to decide not to change gears while driving it, it shudders and hesitates when I take off from a sitting positions. The only thing the dealer service department can tell me is the clutch needs resetting or adjusting when I feel the car not shifting.

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    Reviewed June 20, 2015

    2012 Ford Focus Titanium (hatch back). My issue started last night. I was driving home from the grocery store and the car started jerking and I noticed when I pressed on the gas pedal nothing happened. I rolled up to the stop sign and then put my car in park and turned it off then back on. Now the "check engine light" has come on and will not go away. After starting the car again, I was able to drive it home. I got in my car this morning to drive it to the doctor's office. While I was driving it down the road at 55 miles per hour I lost all acceleration and the gas pedal wasn't working again. I was able to make it to the side of the road and turn it off and then back on. I proceeded to drive another 5 miles down the road and it happened again. This time the car would start right away. I had to let it set for a few minutes before it would start again. I was able to make it to the doctor's office thankfully.

    I got back in the car to drive it home from the doctor's office. After about 5 miles or so the same issue again. So I did what I knew to do to get it running again. Luckily, there is a Ford shop on my way home. I dropped the car off there today and hope the issue gets resolved from the recalls that are posted for my car. Notice #: 12M02 (accessory protocol interface module) or Notice #: 14M01 (Transmission clutch shudder/transmission input shaft seal). I am just thankful my kids were not in the car with me at the time and I wasn't out on the interstate going 65 mph or greater. This is a real safety issue for anyone driving these cars. Please anyone reading this you might want to consider another vehicle and not purchase one of these!

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    Reliability

    Reviewed June 19, 2015

    Purchased a 2013 Focus Titanium. Traded in my well built reliable Ford Ranger for this car. Sensor issues when it gets hot outside. Car has only 14,000 Km and transmission has already had a leak and repair. Technicians cannot find issue with why sensors go off at stop lights in the hot temperatures because the computer they plug in does not tell them what is wrong. Get mechanical skill and physically check is the way to fix it, not hope a computer tells them what to do. The last 2 summers the car has been in for sensor repairs and still has not fixed it.

    Reading the reviews on this car from people for the same issues. I'm wondering why a large suit from all of us unhappy buyers has not been filed yet. With Ford it is based on recall versus cost of repairs. We all need to get together and launch a large lawsuit against them so we can get our money back or a car that works. Anyone know a lawyer that can take on the thousands of unhappy buyers of the Ford Focus?

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    Staff

    Reviewed June 18, 2015

    I purchased a brand new 2012 Ford Fiesta 3 years ago, and I am now experiencing very questionable transmission problems. My car is at 54,000 miles and the transmission issues starting being very very obvious when I moved into the city and basically stopped doing freeway driving about 9 months ago. My car makes grinding noises when slowing, accelerating, and even sometimes turning. It makes clicking sounds when coasting/ slowing down. It jerks and shakes violently when slowing or accelerating... Now according to Ford, these are all "Normal Characteristics" of the Fiesta and Focus.

    I got a letter from Ford in August of 2014 stating they were offering transmission work for a "Customer Satisfaction Program" for my Fiesta. So, I took it in. They only reprogrammed the computer and the mechanic said there was nothing wrong with my clutch. The next day my car continued to make awful loud grinding noises, and still continued to violently shake itself. Took it back, and it was as if they almost didn't believe me. (They are back ordered on clutches, but I got lucky and only had to wait a week and he somehow got a few and wanted to take care of my car for me.)

    So, the second visit they... inspected the trans, replaced input shaft seals, axle seals, and clutch assembly, something about the adaptive learn for the trans. At the end of their repair report they stated the shutter was GONE. Nope, not gone. I called the next day. The Service guy told me "Honestly, it's just normal characteristics of the car. I'll let you drive the lead mechanic around and he can explain all of your concerns to you." Then when I got there "Oh we forgot to tell you the Adaptive Learn for your transmission takes about 2000 miles to adjust, once adjusted it should decrease the shuddering." Past that point, hasn't changed.

    The mechanic was very friendly but stuck to the whole "It's all normal." So they won't do anything else for me to help with this problem now. OH! Not to mention there's another recall that got sent out in June 2015 for the door locks. I love my Fiesta. I'm sad to say I don't feel completely safe in it. I cannot take the chances of something going wrong and not being able to afford serious transmission work. So I'll be looking to sell my car soon. Very sad and disappointed. Especially since it's all paid off and I just recently put all new tires on it.

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    Reviewed June 15, 2015

    Car will be 2 years old next month & have already had the clutch replace twice. It's only been a month since the last replacement & it's already making the shuttering sounds & slippage in the transmission. Granted Ford extended the warranty 7 yrs-100,000 miles but I guess the car will have to be junked after that, who would keep these cars & pay for transmission repairs once a year. I'm a Ford retiree & I'm already looking at a Chevy Impala LTZ.

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    Reviewed June 13, 2015

    I really like driving this car (2012 Focus). I have had the transmission replaced under warranty but it works really well now. My frustration is with the radio particularly the AM radio. I get decent reception on the FM bands but the AM is full of shrill noises when the car passes near electric lines - it simply doesn't work in areas of downtown San Francisco - however the FM works there. Also it keeps jumping back to 107.9 when you restart the car.

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    Reviewed June 12, 2015

    Well I bought my 2012 Ford Focus from DriveTime in Houston Texas. Probably two months after driving the car, it would make these clicking sounds when I slow down. I looked online and people were stating it was just the automatic transmission click into low gear. So I didn't worry about it. And now two months later the engine light came on and the car started to jerk and is not able to pass 40mph.. It will just hit 35mph and jerk back down to 20 and that repeats until I get where I'm going. It seem to do this when it's hot outside or when I drive it and get back in the car a hour later.

    I took it to the Ford dealership and they have this recall program for people that have the Ford Focus and Fiesta. The dealership told me that program is for the transmission problems. What they do is just rest the computer in the car and they post to fix the problem. But a day after I got the car back the engine light came back on then started to jerk again.. So now I have to take it back to the dealership.

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    Reviewed June 10, 2015

    First experienced shuddering vibrating at 47000 km. Dealership fixed seal between transmission and clutch. Since then have taken car back another two times. First time they handed me a list of normal noises transmission could be making. They then told me that it was normal for my car to have the problems I mentioned to them. Shuddering, jerking, failure to change gears that was all normal. Third time I took it in they fixed "the brain of the car." PCM I believe it's called. I picked my car up last night after PCM was reprogrammed and guess what!!! It's still shaking and shuddering. I returned it immediately.

    I am well and truly through with Ford. I have spend more time in the last two years at a dealership getting a brand new car fixed than I have in my entire 33 years of driving previously owned cars. This is a very unsafe 2013 hatchback Ford Focus. I was overtaking a car and almost got in a head-on crash due to the fact it would not pick up speed. I feel it is only a matter of time until some poor soul loses their life in this very unsafe vehicle.

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    Customer Service

    Reviewed June 8, 2015

    I will have my 2012 Focus SE 1 year on July 30th, from the beginning the tranny hasn't been right. As a lot of you have mentioned, it lacks speed on acceleration, spits and shutters, jerks so bad that my mom can't ride in it due to having seizures, going up hills sucks monkey butt, winter time is impossible. I've had it in a Ford dealership and they say nothing is wrong, recently had my stray bars replaced on both sides with less than 36,000 miles on. I have a clicking noise when I turn my steering wheel left to right and back right to left. Had a what they say an update and didn't do crap.

    I've called Ford and they say they can't do anything about it. Of course they can't, cause they don't want their POS back. I tried trading it in and nope can't do that, cause too soon in my loan. I'm ready to blow it up, except I need transportation to and from work, also to get my oldest to school and back. If anyone has any suggestions on how to get rid of this POS would be great. Thank you.

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    Punctuality & Speed

    Reviewed June 8, 2015

    After 10,000 miles of purchase. With 44,000 miles the tire just fell off. That was December. 6 months later car is hesitating and bucking. Bring it in both upper control arms are no good. Get car back still the same issue with the hesitating and bucking. Bring it back again they tell me there is nothing they can do. It's the characteristic of the car. To have an unsafe issue with a car and they simply don't care.

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    Customer Service

    Reviewed June 5, 2015

    I wish I would have done a simple google search on the Ford Focus before we bought our 2014 in September of 2014. Driving it on day one the transmission slipped. We have taken it to the dealer now 3 times and they say that nothing is wrong but they do an update that does fix the problem temporarily but then comes back. You can't accelerate onto a highway the transmission slips, the car jerks and doesn't know what to do. The car will accelerate uphill without your foot on the gas. It lunges forward when you are trying to pull in somewhere slowly. Ford customer service says this is normal. That is the way the car is. I've owned many cars in my lifetime and I never had a car like that. I just bought a brand new Honda Civic and nothing like that happens.

    This car is an absolute piece of junk. Now the rear rotors are completely rusted and it has a bad shock and they are trying to say that it is because I didn't rotate my tires. I just called my lawyer to start a lemon law case. PLEASE DO NOT BUY THIS CAR.

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    Reviewed June 1, 2015

    I have a 2014 Ford Focus SE with 15K miles. The transmission has been rattling between 1 & 2 gear starting at 50 miles. I also had the stuttering/shaking a couple of times. I am so angry at Ford. I purchased a new car expecting everything to work. But now I am told that this is just how the new DCT works. What kind of company engineers a transmission to slip, shake, rattle and grind? I will never ever buy a Ford again.

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    Reviewed June 1, 2015

    Bought new in 2012. At 18000 transmission was replace. Since then we had it reprogram a couple of times. This last week it was reprogram again with 63k... That was on Tuesday. I'm on vacation 1100 miles away from home. They said it wasn't bad enough to be fixed. Ok. Thursday, it about gets me run over on the highway. Bad enough now? Now it's a shifting issue. They ordered the part but the DC sent the wrong part. So now I drove it back home hoping not to get run over, or broke down on a back road. Drop it off at the dealer here back home. I will never buy another Ford.

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    Customer Service

    Reviewed May 30, 2015

    Went to buy groceries, returned to car in parking lot and key would not turn in the ignition. Went to maintenance and parts dept. local Ford dealer and mechanic accompanied me to car. They tried unsuccessfully and suggested I call a locksmith. Well I did call a locksmith and when they too were unable after 45 minutes to free the stuck ignition, all they could do was to drill and replace cylinder at a service charge of $140.00. Being a single mom, I think Ford should reimburse me. I have spoiled food and a crying child, with heat in the 90+ range on a hot asphalt parking lot - it was not a pretty sight. I have a receipt from the Lock and Safe company, and will deliver it to any local Ford dealer...

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    Reviewed May 27, 2015

    I bought a brand new 2012 Ford Focus in August 2012. It drove great at first and got great gas mileage so I was very happy. Within 2 months, however, it began shaking and shuddering and hesitating especially when I would start from a stop to go up a hill. It has been in and out of the Ford dealership shop multiple times with the same transmission parts replaced THREE times, and yet the problem always returns. Then to add insult to injury the most recent problem (in addition to the transmission doing the same old thing) is that the check engine light continues to go on - for no reason according to the dealership. I hate this car. It is a piece of junk.

    I cannot wait to be in a position to get rid of it and to buy anything but a Ford. They have given me the run around, and I really don't appreciate it. Right now I am waiting for a new clutch - waiting FIVE weeks. After all of the problems you would think Ford would care. But it is apparent they don't. All I can say with certainty is I will never buy another car from them.

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    Punctuality & Speed

    Reviewed May 20, 2015

    Brand new 2013 Focus with this dangerously broken tranny. Won't accelerate, jumps, lags, grinds, 4th time in with 22,000 miles. Ford dealer says parts on back order so they adjust it. BS! Days later, same issues. Calling a Lemon Law attorney. Car is unsafe for wife and 5 year old daughter! These vehicles all years '11, '12, '13, '14 need to be recalled and have true automatic tranny put in, not these manual, dual clutch Korean POS! Deadly and ludicrous that the NTSB hasn't stopped this!

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    Reviewed May 15, 2015

    I bought 2014 ford focus SE last June. First to second gear shudders, grinding, slipping in transmission. I took the car Apple ford. They said nothing wrong with the car. Problem how I drive the car. I have been driving 28 years and drive all kind of car. This is the worst car I never drive. They reprogram the software. After still same problem they order new clutch, has been a month not replace yet. So I hire a lawyer. I am going to take the court. That's lemon car. Ford shouldn't sell this car. We all stand together to fix this matter. It's safety issue.

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    Reviewed May 13, 2015

    I have a 2013 Ford Focus. I bought it new in October 2012. At 54,000 miles the computer has been reprogrammed and I am ready for the 3rd replacement clutch and transmission seals. This car is a joke and my dealer swears there is nothing wrong.

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    Reviewed May 9, 2015

    We purchased the car (2014) new. Car has excellent features, great in the snow, but had several issues with transmission slipping and shifting. After several visits to the service centers, they replaced the clutch. Driving much better now.

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    Punctuality & Speed

    Reviewed May 5, 2015

    Ford go us 2013. The transmission was recalled. The car was shuttering. Took it into the shop, they updated software. Took it back in again because it was still shuttering. They said there was nothing wrong with it, it was just our driving style. Took it back in. It was shuttering so bad the car was shaking violently. After the clutch was fixed the car was still shuttering. Now the car isn't getting speed up on acceleration. They said there was nothing more they could do. They didn't even take the car for a test drive. They demanded I go for a drive with them.

    At this stage I've had enough. The Ford case manager said there is nothing she can do. She demanded I go for a drive with them. However I had enough of this. When all they have to do is take the car for a drive themselves but didn't. I said to the case manager that I'll be taking the car to an independent transmission specialist. After reading on the Internet it seems like a design flaw. The mechanic at Ford had also said this in a roundabout way. The car is still shuttering and not getting speed on acceleration.

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    Reviewed May 4, 2015

    Touched the unlock door sensor and a thunderous noise began to emanate from the car. Hard at first to tell where the sound was coming from. Scary experience as it sounds like the car is going to blow up. Only solution found was to get into the car and start it and then the sound stopped.

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    Reviewed April 29, 2015

    I purchased my 2014 Ford Focus in October 2013. I began having problems with the transmission the first day that I got it but I thought that it would subside. I had my husband take the car to the dealership after it hesitated to go after coming to a complete stop shortly after the purchase. He was told that the issue was normal and that there was a mechanism which causes the vehicle to take off slowly but there was no fix. After hearing that this issue was normal, I kind of put it in the back of my head. I tried to adjust my driving to take off slower to limit the hesitation, but it doesn't work. There is constant grinding, transmission slips, and hesitation. I want to have it serviced but I don't have time to leave my car at the dealership with no way to work. I really wish I would have been warned of this before I purchased the car.

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    Reviewed April 28, 2015

    I bought a 2013 Ford Focus two years ago. Since my purchase, I've had the transmission re-programmed multiple times, new ignition, two new oil seals (oil leak), new clutch, new fuel vapor line, new over flow hose, and a new transmission. Now I have a loose headlight switch component that came out when I turned on my headlights and my pass airbag light does not remain lit when I have no passenger in the car. I called Ford Canada and they informed me to A) take the car back and get a complete diagnosis of the vehicle and B) purchase an extended warranty package because I'm over the km's (75000). This car is a lemon and a safety hazard. I will NEVER buy a Ford again for as long as I live.

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    Reviewed April 25, 2015

    I have a 2014 Ford Focus Titanium - clutch/seals have been replaced twice. Car still shudders and makes horrible grinding sound. I will NEVER EVER buy a Ford again. Can't believe they have known about this issue for years and have not fixed it.

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    Reviewed April 24, 2015

    I am very pissed. I brought a brand new 2014 Ford Focus. Have not had the car a year yet and I have taken the car back. This will be the fourth time for jerking and failure to obtain any type of speed. Very dangerous if I am at a complete stop or trying to obtain speed, my cars jerks and sometimes do not even go. I have kids and this is very dangerous matter. Tired of taking this car in to get replacement parts. No one should have to own a car that is not even one year old. Now I see why they say Ford stands for found on the road dead.

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    Reviewed April 24, 2015

    2013 Ford Focus - Had my car for a year now, always thought the transmission did not seem quite right. Got a letter from Ford about a transmission repair that they would do for free.. So we thought, well now it will be fixed. Oh they said all it needed was an update. Anyway today 6 months after the "update" I barely made it home from work, got a test done and it shows the car is stuck in 4th gear. It does this when it gets hot. So tomorrow I am going to the place I bought it to talk to them, and give them a chance to help me. I will update y'all. Bought a 2013 in 2014 at a Chevy dealership... RED FLAG... etc. If only I did research like I do when I'm going to buy a vacuum cleaner.

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    Reviewed April 22, 2015

    Since purchasing the Focus in 2013, it has basically been like we purchased a three-legged horse. The shuttering lagging jerking transmission and rolling backwards on hills has been an adventure. Just short of having whiplash it's an embarrassment to drive. Ford has helped us tremendously by telling us lame excuses and fake fixes but the best is... "It's suppose to do that." Really? So I intentionally went and bought a pile of crap for 20 grand? The internet is full of complaints and stories about this. So will Ford recall? Will the government step in? Zzzzzzzz. I feel like I was robbed and the big corporation of Ford could give a crap. Won't ever buy Fords again. If anyone can help me get out of this lemon please contact me.

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    Reviewed April 22, 2015

    I bought my 2012 Ford Focus SE brand new. I bought due to needing great gas mileage. I have had it for 3 years now and taken it to the dealership at least 5 times within the same month. If I'm on a steep incline and have to stop, the cat starts rolling backwards before I can even switch from gas pedal to break pedal. I explained this to the manager of the service department. He replied I should learn to put my gas on the break. I'm so furious with this and how scary it has been with two small children in my backseat. 5 o'clock traffic is horrible, my car jerks and shakes so bad I look like I don't know how to push in my clutch on a standard but the car is an automatic.

    The dealership told me everything is fine, there is no problem with the car but within 3 months, Ford Motor have sent me 2 letters extending the warranty on the transmission. How it is I owe so much money on such a piece of crap? How can they even sell something so horribly made? I used to love Ford. I had a Fusion and Mustang prior to this car. I WILL NEVER BUY ANOTHER FORD. Neither should you!

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    Reviewed April 18, 2015

    For the past month my 2012 Ford Focus had been jerking when increasing to speeds of 55 mph and higher. I got the wheel alignment done, changed the tires, thinking it would help. On April 16th at 5 pm I was driving from school when I was passing a Burger King on a main road by the interstate, my car just lost all power and stopped. I tried to turn it back on, nothing. I ended up pushing it into Burger King's parking lot. Tried to jump it. No go. Took battery to get tested, completely dead. Ok, so all it needs is a battery? Wrong! Bought a new battery. Still nothing.

    Had the car towed to pep boys where I am informed that it's the PCM/TCM and only Ford can fix it because it needs to be reprogrammed. Ok, called Ford in Tampa FL, after doing research about recalls on this site. According to them there has never been a recall. They asked me if I called a week ago because someone had the same problem. I told them "no." I search this system with my VIN, no reports.... How could this be when I am experiencing the same symptoms and my car was manufactured between these years. I am hopeful that this is an oversight and that Ford didn't realize the extent of this problem. It's dangerous. Meanwhile my car is 3 years old with 52k.... pcm/tcm shouldn't be a factor. Currently I have filed with the NHTSA and FORD themselves.

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    Reviewed April 15, 2015

    I just bought a 2013 ford focus and on many occasions I was out in the garage and my car attempted to start on its own. Took it back to dealership. They say it doesn't happen. I recorded it happening. Are there any other people who have experienced this problem? My sister bought a 2014 when it hit 4,000 it started to do the same thing. The loaner car is a 2014. It also is trying to start on its own.

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    Reviewed April 9, 2015

    I have had problems with my 2012 Ford focus soon after it was bought new. It hesitates when taking off, has stalled when riding down the road, won't go into gear sometimes, it shudders and grinds. I have taken it to the dealer and they replaced a seal from a recall that they had for this problem. I just received another recall letter from Ford a few days ago about the transmission hesitating and cars stalling on the road. Today I was in a restaurant drive thru and a hill assist not available light came on and when I pressed the gas to go and the car won't go but the motor was just revving.

    I turned the car off and restarted and the car finally went even though the hill assist light was still on. This happened 2 more times. I then got to a steep hill and the hill assist light came on, the motor light came on and the oil light was on. The car was revving while going up the hill but hardly moving. Also, there was a grinding noise so I found a spot to quickly stop. I turned the car off and tried to restart it, but it wouldn't start or do anything. These cars are extremely dangerous and are going to end up injuring or killing someone. I am scared to even drive it after I take it into the ford place to get it fixed if they ever get it fixed. I also had problems with the wipers after it was first bought. I am very disappointed in Ford and feel they need to fix these cars as I have read a ton of complaints and some accidents and near accidents. Ford you need to fix your cars before it puts you out of business. I am literally scared of my car!

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    Price

    Reviewed April 7, 2015

    Ford Focus 2011 - Have brought my car in to the service center. It's there as I am writing this.... Been there for 8 days. If they don't find the problem it becoming too costly. They found wiring problem, that runs through the door and is draining the battery and the dashboard, gas gauge, lights. Last time about 3 months ago it was a knocking noise on the left side and I was to bring it in 90 days later for the right side. When is this going to get fixed....???

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    Customer Service

    Reviewed April 6, 2015

    The new Ford Focus is purchased in 2014, has transmission problems which I noticed not too long after taking possession of the vehicle. When I went back to Ford they told me it was a normal thing to happen in the gear changing but I have had my license for nearly 40 years and have never had this problem before, the problem got worse so back to Ford again. This time the service manager told me there was an infection in the transmission. He booked my car in for it to be fixed in 3 weeks time as I was told a parts shipment was due in and they would need it for 3 days.

    The day I took it in I was given a loan car. After 3 days I rang to see how my car was and was told it needed a new clutch (6 speed auto), also asked for other work to be done. They told me it would take another 3 weeks at least to get the part in. They told me that they put mine back together and would notify me when the part arrives, still waiting. They also said they had rung me and left a message. Checked my mobile and home phone but no messages.

    They had my car for 3 days and did nothing, not even the extra work I asked them to do. My partner and I are going in tomorrow to speak with them about how we are going to solve this problem as the vehicle is just over 12 months old and has been in more times than it should have been. We are not very happy about this as the car is sounding worse every day but Ford don't seem too concerned about this problem and would like the other work done as well. I also paid for the extended warranty which may have been a blessing in disguise. Thanks, from unhappy Ford owners.

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    Reliability

    Reviewed April 5, 2015

    My 2013 Ford Focus almost got me killed. I was on the Bay Bridge in the middle lane, when I experience extreme loss of power. I was moving with the speed of traffic, and all of a sudden no power. I had to cut across three lanes of traffic to get to the shoulder, just missed getting smashed by a Mac Truck. I had just gotten the car back from the dealer two weeks earlier for the same problem. They assured me that that it was fixed and that what was going on was "normal." I am scared to drive it, I am scared to sell it to someone because they might hurt themselves or others. I am taking the car in again tomorrow. This is the worst lemon around. People are going to die because the car does not reliable, perhaps they already have. Ford has a responsibility to protect its customers.

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    Reviewed April 5, 2015

    I received a letter from Ford March 31st that said "On some 2012 model year fiesta and focus models, the transmission control module may experience electrical circuit failures causing intermittent loss of transmission engagement while driving, no start, or lack of power." At the bottom of the page it says not to bring vehicle in for service unless you are experiencing these symptoms. My problem is that when I try to accelerate it doesn't shift into the right gear right away. It just grinds through the gears until it finally gets going. The faster you try to accelerate the worse it is. I feel like I am going to get run over because it's so slow taking off.

    I ended up taking it in to the dealer the next day. They kept it for two days and decided that it needed a new clutch. I was satisfied with that until they said it was going to take 3 months to get the new clutch in. They did a temporary fix by reprogramming that has made it a little better but it will not last 3 months. Now all I can do is hope the transmission isn't completely trashed by the time they can replace the clutch.

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    Reviewed April 2, 2015

    I am having the same problem in my 2014 sport focus, transmission shuddering, slipping etc. Planning to sell the car. A piece of **.

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    Customer Service

    Reviewed April 1, 2015

    Last July I leased a 2014 Ford Focus EV (electric vehicle). This has proven to be the worst overall experience I have ever had with any car. Dealing with Ford has been a disaster. I've never been treated so rudely by a company like that. One of the issues I have is with the window in the rear hatch. It has a pattern in it that looks like it was put through a waffle iron. It is extremely distracting when you are looking through the rear view mirror and it's worse in certain lighting conditions. When I bring this to the attention of the dealer and also to Ford customer disservice they only will say that other cars have it too so that means it's normal. With that philosophy how do recalls ever happen? If thousands of cars have the same defect doesn't that make it normal? I don't think so but apparently Ford does. I got a letter from Ford today saying that they are sorry I'm unhappy but they have done everything they could to address the situation. I'm still waiting to hear what they have done because they have done nothing. As far as they're concerned just live with it and shut up.

    I'm also having problems with the sync system. As I'm driving along my phone just disconnects and I have to manually re-connect again. This can happen multiple times in one day and then it may not happen again for a week. It's totally random. When I brought it in for service the hooked up another phone to it overnight and in the morning it was still connected so in their minds there is nothing wrong. I am told the sync system as a whole is functioning fine with no problems yet a while back I received either a letter or an e-mail from Ford saying that the warranty on the sync system has been extended to five years due to the problems. In addition the letter said that Ford would no longer be using Microsoft and would be switching companies in the future. That doesn't sound like the system is just fine to me.

    In addition, another problem with that same system is it changes the input source at will. I can be listening to music from one source and it will just switch to radio. That doesn't sound like the system is fine. There are other smaller problems with the car as well but added all up this car is a very bad investment in my opinion. This is not my first Ford product but it certainly will be my last.

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    Reviewed March 27, 2015

    SVT or Transmission? Cannot find lower end gears. Sputters, hesitates, leaps when applying gas pedal. Dangerous pulling out into intersections or in stop/go traffic. Returned car once and Ford Dealership reprogrammed. Dealership stated this was normal. Asked the assistance at the service counter if she would put her family in this car and she stated no; but maybe her son. At Christmas a person I know who works at a Ford Dealership in another state asked if the transmission went yet when I told him I had purchased a 2013 Focus.

    The Service Manager stated Ford sent letters out extending the transmission warranty. Can't remember what the extended-to information was. Never received any letter from Ford addressing this hazard. It is horrible trying to navigate in a snow storm when roads are slippery and you have a leaping car transmission. Worried we will be stuck with a large transmission bill soon after purchasing the new vehicle a year and a half ago - September.

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    D increased rating by 3 stars.
    Coverage
    After a positive interaction with Ford Focus, D increased their star rating on July 13, 2015.

    Updated review: July 13, 2015

    I have to say! I am impressed w/ the way the Ford Co. manager handled my situation! After going back and forth from person to person, I was finally able to get the help I badly wanted/needed.

    I was able to get my car looked at again by Ford and they finally ended up replacing the module and that really seemed to fix my issue, I really don't have anymore problems.

    This issue caused my car to be in shop for about a week and the ford manager I spoke to was able to set me up w/ a rental until my focus was fixed.

    I have to say, I am very impressed with the end result!

    Original Review: March 23, 2015

    Only a couple months ago I bought my 2013 Ford Focus with 41,000 miles on it. Ever since the beginning the car has been quite jerky, but I didn't really think anything of it. Now, 2 months later I'm going onto the freeway and the car starts to jerk when I accelerate and the check engine light came on, and the car stalled. I tried and tried to turn the car back on but it just wouldn't budge. So after about 30 minutes of trying to figure out what I was going to do, I tried the car again and it worked! So, I took no chances and drove STRAIGHT home cause this was around 10pm at night.

    I took it to Ford the next day (it was covered under warranty) and they said "oh yeah, it's just the computer wasn't syncing with the trans," so they CLAIM to have updated it... Less than 48 hours of them "updating" it, I try to start the car to go back home from work and guess what?!?! The car wouldn't start. The lights, music, buttons, radio etc. all worked and the tow even said it wasn't the battery.

    So, I called Ford (this was on a Sat.) and he said it's probably something with a module, why??? EVEN THOUGH I JUST GOT THE COMPUTER "UPDATED"??? Now, the car is in the shop and I have no way of getting to work. This car has been jerky, lunging, not shifting correctly and downright awful since I got it! I am almost at the point of saying "here, take your piece of ** car back!" because this is ridiculous! I guess next time I will be doing my research on a vehicle a little better before buying it!

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    CoveragePriceStaff

    Reviewed March 22, 2015

    Bought my 2008 Focus brand new with only 15 miles on it. I traded a V-8 in for a 4 cylinder, thinking I would get better gas mileage. WRONG! My focus has never gotten better than 30 miles/gallon. Was told there was nothing they could do about it. Started having problems with door locks not working. The dealer replaced the locking mechanisms on all 4 doors while it was under warranty. Had trouble getting the key in the ignition, took it to dealer, and they greased it with (?) - no further problems. Passing gear was kicking in when accelerating, took it in and had it checked. They had to replace a plate on the transmission to correct it. The overdrive button fell off the shifter, took it in. They couldn't just put it back on, had to order a whole new shifter, and then had to go back and have it put on. Took it in due to needing the interior light replaced. Dealer informed me they had to replace the entire assembly due to a short.

    Up to this point, everything has been covered by my warranty! Since my warranty has expired, I've spent about $1000 for a new water pump, new belt and pulley. Door locks haven't worked correctly for about 9 of the last 10 months. I now take my car to a different dealer, who tells me the problem is dirt build up. It's gotten to the point that the only door that will open is the driver's door. I just have to live with the fact that I can't lock my car period. Which is dangerous! I was told by the dealer that if I would bring it in, they would try to figure out the problem. Of course, I have to pay $107 plus the cost of a rental car, in the process. Nope, I'm just dealing with it. Also, the recent recalls regarding lack of acceleration in traffic, I was told that was normal for my car. I also asked if I needed a tune-up. Car has 90,000 miles on it. Dealer told me "NO".

    One positive note: During the last snow fall, I had to park in my yard, due to not being able to get back in the driveway. Apparently the snow was deeper than my car's height off the ground. Guess what, now all 4 door locks work. Is it possible that I have a short in a wire in the locking system? Are these wires located under my car?

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    Reviewed March 22, 2015

    I bought a 2014 Ford Focus September 2013. The transmission started to shudder. The Ford dealership said the clutch needed to be replaced. The vehicle has approximately 24,000 miles.

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    Customer ServiceCoverage

    Reviewed March 19, 2015

    I bought the car when it had 3,000 miles on it. It has 22,000 and the radio is shot!!! Not covered under warranty. Called Ford, they will not do anything about it. The car is out of warranty due to a previous owner, which is not fair for the consumer buying a vehicle. The warranty should extend to when a new buyer purchases a car. Did you ever hear of a radio breaking after 3 years? My god, you can start up a car from 40 years ago and the damn radio works. I am totally disgusted with Ford products, never will buy another one again. Does anyone else have this problem with the Ford Focus SE radio? Please post it!!! Ford is a crook!!!!

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    Reviewed March 19, 2015

    Purchased a 2014 Focus Titanium, and the transmission started rattling and surging when shifting in the first three gears within the first 1000 miles. Lived with this up until 25K Miles as it got continually worse, especially when the car was hot. Took it to Gary Yeomans Ford. The service advisory listened to me for about 30 seconds and said it will likely need a new clutch. They called me back two days later and told me a seal was replaced, firmware updated and new clutch was installed. Been driving it for 1K miles now and its absolutely perfect, impossible to tell it not a standard automatic. Needless to say I'm happy. I love the car and am glad to know I don’t have to get rid of it because of the transmission.

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    Customer ServiceStaff

    Reviewed March 17, 2015

    I admitted it was a mistake to this car. I purchased the car on July 2012 and since that date I was facing jerking problem with gear box. One year later I gave it back to dealer for 3 weeks to fix gear box problem (it's one of worst dealer ever in United Arab of Emirates) and they replace some parts. They confirmed that problem is fixed forever. Few months later same problem appeared again.

    When I highlighted to dealer and service center they said it's only some software update. That I have to do it from time to time and of course the problem never fixed and I've been advised by the Ford representative to sell the car as the problem will never be fixed. I raised my complaints even to Ford Middle East and no single response. I drove many cars. Japanese, French, and Italian but I never had such. Please don't ever think to buy this car.

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    Staff

    Reviewed March 5, 2015

    We picked up our new Ford Focus in January 2014 and during the first 1500 ks noticed a shudder from the left hand from wheel on a number of occasions whilst accelerating. At the first service (1500 ks) told the Ford service man who gave me a leaflet of the transmission in the car and told me the shudder was normal for this type of transmission.

    During the year the shudder became worse and when returned car to Ford for the 15000 ks service they tested the car and said I would have to bring the car back at another time as the problem will take 2 days to fix. Told they believed oil was leaking on the clutches. When I picked the car up the services man was not willing to openly discuss what was repaired on the car and I asked if the clutches had been replaced as they would have worn with this problem. He told me they were within Ford's specification and if the problem persists then they would submit to Ford to have them replace.

    On the way home shudder returns and they told me to drive it for a few hundred ks for the car to learn how to correct this. 2 months later and still not fixed decided to trade car, costing me money but could not afford to keep taking it back. Do not buy a Ford with this type of transmission. I will never buy any Ford again.

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    Reviewed March 1, 2015

    Bought a 2010 Ford Focus. At the end of November 2014 had 36000 miles on it. I have had it in the shop numerous times for a noise in the rear end and for pulling to the right. Now 3 months and 6000 miles later the noise is still there. It still pulls to the right and both rear tires are showing cord and are worn out. Who can afford new tires every 6000 miles? I certainly can't. Hoping I can trade it in and will never buy another Ford.

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    Reviewed March 1, 2015

    2012 Ford Focus had it for 7 months. Transmission sucks. Car feels shaky, jittery, skippy, slow, turtle speed - moves like a snail, gets up and going in 15 seconds.

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    Reviewed Feb. 27, 2015

    I bought a 2005 Ford Focus and had it for 7 years, loved the car. When I decided to trade up I went back for a 2013 focus. BIG mistake, as best I can tell, 2012- present Ford Focuses all have issues with the CVT transmission. Worst part is, Ford lies about it. I had transmission issues since day 1, but they were minor enough at first, though it got progressively worse. I received a letter from Ford in July of 2014 that there was a known transmission issue and I could bring it in and have it fixed. The letter said that in some transmissions, the seals leak causing the fluid to contaminate the clutch, causing the issues. The letter said I could bring it in and have the seals and clutch replaced and they would extend the warranty on the seals and clutch.

    So I did, and after months of dealership issues trying to get in it (that's a whole different story). I did get the repair. However, per the report I got back, the seals were not leaking. So, question is, if that's the cause, then why did my clutch go bad. Had several conversations w managers at dealership that leads me to believe that the seals are not the problem, that Ford doesn't know what the problem is, and the clutch will have to be replaced repeatedly. Ended up trading it in to another dealership for a different car. Will never buy a Ford again!

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    Reviewed Feb. 22, 2015

    From new the transmission jerked on take off. Service adviser told me the transmission was just getting used to the driver??? (Go figure)... Last year on our Florida vacation the jerking on start up got worse. My dealer in Tilbury ON orders recall fix for the transmission clutch. Well now it's worse along with rattling sound. I hope I make it home OK from FL and I will enact the Lemon Law.

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    Customer Service

    Reviewed Feb. 18, 2015

    We purchased in july 2012 a new ford focus 2012 sfe 4 cylinder boost with 6 speed transmission. Since purchasing it, it has become a problem to drive. Stalling and jerking making odd fluttering noises and chugging too. Now DYING IN TRAFFIC, also when yielding, when taking off from stop, middle of intersection at a red light! The latest after they fixed it for the recall on the 6 speed transmission recall from Ford: We were just leaving trying to fuel up when it refused to take the gas so we didn't force it and just left heading back to dealership and it dies, now they say after retrieving us and the car from the yield ramp safely and away (from unhappy cursing honking rude drivers), the dealership says the cars failure was caused by collapsed fuel tank, 2nd fuel pump failed and the gas lines which apparently has sand and dirt in the fuel system due to driving it on our little rural community roads which they knew we lived on when we purchased the car.

    All is supposedly good till the warranty runs out in six more months but after that it’s OUR problem and FORD is saying there is no answer to the problem except don’t drive it on dirt roads???? They offered us a buyback leaving us 6000.00 upside down, and the opportunity to purchase a new ford, same engine, same trans, only different model, newer year. This car is an accident waiting to happen, is clearly unsafe to drive. I’d NEVER recommend anyone to purchase this car.

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    Customer ServiceReliability

    Reviewed Feb. 16, 2015

    I began having problems about a year after purchasing our 2012 Focus. It had a rumble in the rear end. I took it into our local Ford dealer and he told us that we had a tire that had broken a belt and had bad tire wear. We then replaced the tires. A few months later, the car began shaking when driving certain speeds. I had the tires checked. The tire company stated the tires looked "chopped" and needed to be replaced. I then called the tire company and they replaced the tires thinking they were defective. I was told by the technician that replaced the tires that I should take it back to Ford and see if there was something wrong with the alignment. I did just that. Ford told me that there was nothing wrong with the car. I was satisfied that the problem was with the tires.

    Needless to say, a few months later, the car began jumping again. I called Ford. They stated they can fix the car for the $200 deductible on my warranty. Of course, they stated they will do nothing about the tires. The service manager went as far as to say that he thinks there is something definitely wrong with the car but we would need to pay the deductible. So, what? So Ford knows there is a problem. After all, I can even tell. Just do a Google search on Ford Focus tire problems and there are pages of results. There even has been class action suits and they still are not doing a recall?

    I feel bad for those who have to take the calls from customers and explain that even though their customers have spent hundreds of dollars on fixing a problem, they are asked to spend even more. Sorry, I used to be a loyal Ford product consumer. You lost me Ford. Believe me. I will be warning everyone I meet on the dangers of purchasing a Ford. (And by the way, I am a teacher so have plenty of access to future buyers.)

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    Reviewed Feb. 14, 2015

    Purchased a 2014 Ford Focus from Lenoir City Ford. Has been in shop 4 times with transmission problems with less than 11000 miles. Dealership replaced high pressure seal and clutch pack didn't fix it then reprogrammed 3 different times still want shift right. It shutters up hill and goes into neutral downhill.

    The dealership told us they knew there was a problem with this transmission but can't fix it. Also told us not to drive it on hills or mountain roads or when it rains. So far all I have is a payment book and a car you can't drive. We paid good money for this and can't get help they tried to trade us a used car for the new one we bought. Next step I guess is an attorney. Don't know what else to do.

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    Staff

    Reviewed Feb. 14, 2015

    In July 2013, I purchased a Ford Focus for my daughter. We have taken it for shaking, shuddering and other transmission issues. Now have been told that it is to be expected that is why Ford offers a 100000 mile warranty. I am so frustrated and dissatisfied. Have spoken to a Ford rep and was told that she was not a mechanic.

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    Reviewed Feb. 12, 2015

    This car is a piece of garbage, you would think that Ford after all these years could get the transmission right. But apparently not. My 2012 Ford Focus will not accelerate while applying the gas pedal when the temperature is under 20 degrees. I was on my way to work this morning and had to turn around and go back home. I have a very important meeting today and if I don't rent a car I will have to cancel which will be devastating. I already spent well over $400 on this car. This car reminds me of the used cars I use to have when I was young except this is suppose to be new. Is there some kind of class action that anyone knows about, if not there should be.

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    Punctuality & SpeedReliability

    Reviewed Feb. 12, 2015

    I know, you've all heard it before. I bought a used 2013 Ford Focus with 26,500 miles on it. Today, less than a month later at 28,737 miles the car took forever between shifts, often found the wrong gear, lugged and lagged terribly in rush hour traffic, and refused to select Sport mode so that I could manage the gear selection. Tomorrow I take it to the service department, but with the things I've read, I have VERY low expectations. I think this may be my last American branded car. I put 200,000 miles on a 1986 Mercedes, 214,000 miles on a 1986 Toyota Supra, 241,000 miles on a 1972 Toyota Celica, almost 200,000 miles on a 1987 Toyota Cressida - nothing to buy but consumables and oil changes on them all. I bought a 2003 Buick, and the damned thing almost broke me - even though it was still under an extended warranty. Now I have a Ford Focus with fewer than 30,000 miles that is about to fail completely.

    Where is my faith in the American auto manufacturers going? I am so sad that we can't build a reliable car that will compete with the Japanese, Korean, or German cars. Besides, they stand behind their cars. I guess I find out tomorrow.

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    Reviewed Feb. 12, 2015

    I purchased my 2013 Ford Focus brand new. Since owning it I have had numerous transmission problems. It has been back to the dealer twice and the problems have still not been fixed. I will be taking it back again in the near future. I currently only have 19,000 miles on the vehicle. When driving I experience shuddering, slipping, hesitation, bogging down, and excessive acceleration. This is absolutely the worst vehicle I have ever owned.

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    Reviewed Feb. 5, 2015

    I bought my 2013 Focus Titanium in Feb '13. I had the car flashed within the first year of purchase but hadn't had any problems since. I however, had issues with the carpet and center speaker... not up to par. Took 1 1/2 years to get dealership to fix. Constantly being lied to, over and over again. If I had to complain then it would be about the dealerships rather than Ford.

    This is a great car so far (only 8,000) in handling, comfort, ride/quietness, and hope it will continue to be that. Like many here, I have owned Ford since 1974 and would like to continue buying the brand. I do FEEL for all those who either got mistreated by dealerships or Ford (after all, how hard is it to replace seals and clutches anyways-just Google it for yourself). This isn't the way America businesses should treat its customers. We are doing them the favor by buying their brands, not the other way around. Enough said!

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    Reviewed Feb. 4, 2015

    The transmission is prone to "shutter" as Ford calls the symptom. The car had 800 miles on it when we first took it to the dealer. They stated they cleaned the clutch and it would take 1000 miles for the transmission to learn how to shift. Back to dealer at 3200 miles with same issue. They stated they did a "E-learn" and that the shutter was within specifications. Ford is either Unwilling or not capable of fixing this problem. Do not buy a Focus. For further info google 2014 Focus transmission problem.

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    Reviewed Feb. 2, 2015

    Bought a 2012 Ford Focus Titanium brand new from Ford. The car has been in the shop many many times for the Transmission and the Navigation. So many times the navigation will show the car on a completely different street or a few times driving through the Delaware River from Philly to Camden. The car rolls back at stops on hills, lack of acceleration, shaking and grinding noises. Shift car into Reverse and car would not move the engine. Just revs like it's in Neutral. Car always hesitates when taking off or trying to accelerate. Once I had walked up unlocked the car opened door and it started to make all this loud noise from the auto's speakers. I did not know what was going on. Thought the car was possessed or was going to blow up. The car was not even on. Had to turn the car on and the noise stopped. Currently trying to work with attorney on it. I will never buy another Ford.

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    Punctuality & Speed

    Reviewed Jan. 28, 2015

    I just bought my 2013 Focus two weeks ago. When driving it home I noticed the transmission making a grinding noise. The next day I took it in the dealership and they said it needed a software upgrade. It does seem to have better acceleration but I still hear the grinding noise between 1st to the 3rd gears. I am afraid this problem is only going to get worse. I love everything else about the car.... I just want this problem to be fixed!!! I think there should be a recall on this transmission!!! 20,000 miles on it and runs worse than the 2006 focus with 147,000 miles I traded in to get this one.... I am very disappointed Ford!!! What Happened? Seven model years later and less quality? It doesn't make any sense!!!!

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    Reviewed Jan. 27, 2015

    Transmission shifting rough, grinding. Low gears allegedly replaced, grinding again after 10,000 miles. Don't really know what to do next.

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    Staff

    Reviewed Jan. 25, 2015

    We want to make it clear it is the Ford Company we are complaining about not the maintenance dept at Plaza Ford. They gave us good service. Our 2013 Ford Focus transmission in our brand new car at 2,000 kms started giving us trouble and I almost hit 2 pedestrians when I was stopped and the car jumped ahead, after 6 appointments and another 20,000 kms. They put in new clutches at 47,000 kms. We were told the clutches were gone again. That is about 2 months ago. No clutches yet.

    Very sorry bought this car. Would not recommend this kind of car to anybody. Meanwhile our kms are going on while we are waiting and there is nothing we can do. Otherwise the car is easy on gas. Drives nice when working right. We want a new transmission, which this car needs, not new clutches every 20,000 kms.

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    Reviewed Jan. 20, 2015

    I own a 2009 Ford Focus. The original automatic transmission was replaced after only 35,000 miles. It was under warranty so it was replaced at no cost to me. Then two years later, and another 25,000 miles, that transmission went out. I am now battling Ford to replace the transmission again! I'm a little confused as to why a five year old car should be needing a third transmission (car has 80,000 miles on it). The car has been sitting in the driveway for two months now and cannot be driven. Still negotiating. Car seems to be a lemon. Never had this problem with any car I have ever owned.

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    Reviewed Jan. 15, 2015

    I purchased my 2014 Ford Focus in April of 2014. I have had transmission issues with it since the beginning. It is jerky, bogs down, and my RPM are constantly fluctuating when they shouldn't... The dealership went from that being "normal" to the ordered the part for it over 2 months ago and it still has not came in. I would not recommend this car to anyone. I have bought Ford vehicles before but will not purchase another one.

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    Customer ServicePunctuality & SpeedReliability

    Reviewed Jan. 13, 2015

    I purchased a 2014 Ford Focus SE from Bozard Ford in St Augustine, FL on 9/30/2014. From the minute it went over the curb, there was noise in the front end, rattling, in the right front strut, in the rear end and I was constantly fighting the steering as it would 'suddenly' pull to the right. I returned the car within minutes of the purchase for the issues. They looked it over and said to make an appointment. I did. Brought the car back to see about hearing things FALLING OFF the car; clips that hold the plastic wheel wells covers were missing and could have caused the plastic to fall and thus lock up the front end. The spare tire was loose and it had a bad shock. But the right front end was still making noise, the steering was crazy and the transmission (automatic) shifted like a 14 year old in a stick for the first time.

    I made another appointment and took the car back AGAIN. They 'reloaded' the OB Computer since that now controls the power steering and the transmission. But they did not address the rattling noise in the right front strut area. I drove the car, took it back, they had to flash the computer AGAIN and Sync (it had not worked until then) and that helped the lying mileage estimator but the transmission still shifts horribly AND the steering still felt like it was hydroplaning at higher speeds and suddenly pulling to the right. PLUS the noise in the front right strut was STILL there AND I noticed condensation in the trunk.

    I made yet ANOTHER appointment before Thanksgiving and took the car back AGAIN for all the above - including the condensation in the trunk - as in WATER LEAK. They did all the same things again and I told them at this point, I HATED the car. HATED HATED HATED. They tried to UP SELL me another car. I refused. So I went away with the car still driving like crap, the noise, nothing at all corrected but I had logged about 30 hours of wait time at the dealership since 9/30 and I was just DONE.

    I called and made ANOTHER appointment before Christmas for the exact same issues as listed above. They FINALLY looked at the strut and said it was indeed defective and oh look, there's water in the trunk. They had to order a strut. The strut came in December 30, 2014 and I made ANOTHER appointment (sigh) for January 12, 2015. I took the car BACK AGAIN to Bozard (as all of this has been done there) and they had their 'leak specialist' check the trunk, find and fix the leak - allegedly. The strut was an all day replacement process of SIX HOURS (I can do 2 struts/2 shocks, an oil change and a front end alignment myself in less time than that! ) but it's still making noise.

    Oh and they left the car sitting out IN THE RAIN WITH THE WINDOWS DOWN. I have NEVER done that to my car and even keep a towel so I can wipe away water when I get in/out of the car when it rains! The car is currently at the dealership being dried out. If if smells bad in any way or starts to mold, they HAVE TO REPLACE the interior. I cannot tell you if they have fixed the strut today but I CAN tell you that I have opened a case with the BBB, Ford Corporate, the US CPA and the State of Florida Attorney General's office and filed under the Lemon Law.

    Bozard Ford has REPEATEDLY asked me to either NOT fill out the service surveys OR TO LIE. That is deceptive business practices and at the minimum unethical. I went there to buy the car because of their dealer ratings. Had I known they were lies, I never would have gone there.

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    Customer Service

    Reviewed Jan. 8, 2015

    After the purchase of the 2012 Ford Focus we noticed it slipped and jerked uncontrollably. The car was still under warranty and they took it right into the Dealer to be repaired. Got it back and it did the same thing. Then we heard there was a recall on this issue. Called and they took it back in again. Then returned it to us without fixing anything saying it did have a shudder but was not significant enough to replace the part. Car still runs like crap and they won't do a thing about it. I sent an email to Ford Complaints and they said they agree with the Ford Dealer. End of story. Rude!

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    Reviewed Jan. 7, 2015

    My wife and I got a 2012 Ford Focus and currently have around 40K miles in it. From the beginning the car would shake and rattle whenever you pressed the accelerator starting from a stoplight. I took it twice to a Ford dealer and they said they did some software updates. It helped a little but the problem persists. Don't know what to do now. Hopefully they can find a fix for this. After reading all these posts I realized I'm not the only one. We bought a Ford vehicle because my wife wanted to buy an American car. Any help would be appreciated.

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    Reviewed Jan. 4, 2015

    I purchased a 2013 Ford Focus in Aug 2014. Shortly thereafter I've noticed on taking off that the car shakes aggressively, slow to speed up. It acts as if its lagging on takeoff. I am considering filing a complaint with the appropriate agency regarding this matter.

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    Reviewed Jan. 3, 2015

    While start you car, put your foot on gas, it shakes. Again if you're driving uphill and you start going up slowly, it shakes tremendously bad. Rather my dealer Star Ford Lincoln of Glendale failed to give a remote key, rather I got a manual key.

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    Customer ServiceStaff

    Reviewed Jan. 2, 2015

    2013 Ford Focus Transmission. We starting having problems with our new Focus about 6 months after we bought it. The same as all the issues recounted here... transmission not able to shift at low speeds, shuttering, grinding, all that. We took it back from the dealership from which we bought it 3 times. They said it was "within Ford's tolerances." No improvement. Meanwhile, we had contacted Ford. The customer service rep that we contacted offered to have us take it to a different dealership to see if they could diagnose and fix the problem. Voila! We went to a different dealership and one of their service reps has a 2012 Focus and TOTALLY knew the problem and how to fix it. Drives like a "normal" car. This service guy knew how to "make" the car do its horrible thing, then when they connected it to to the computer, it was NOT within Ford tolerances! They replaced the clutch. It's perfect now.

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    Customer ServiceStaff

    Reviewed Dec. 31, 2014

    I purchased a 2008 Ford Focus in 2012 and now in 2014 I started hearing a grinding type noise and when I took it to a ford dealership, I was told it was the power steering pump. I had the pump replaced and the moment I got on the road I heard the exact same noise. Every time I call and speak to a service person they say, they can't really say what the problem is. Can someone give me some answers. I think I will just trade for something else. It's great on gas mileage and rides great, but the noise is very annoying. Whenever I accelerate it makes this noise and then goes away after I reach may 60 mph or more.

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    Reviewed Dec. 29, 2014

    Bought my super cute 2013 focus in August of 2013. Drove it off the lot and it was stuttering. I drove it for a while and just complained and couldn't believe it was so bad, then one day it stalled out. I limped in to the dealership and they reprogrammed the transmission and said yeah, they had a lot of transmission problems with this car but had no parts to fix it!!! And hoped the fix would work for 4-6 weeks till they came in!!!! The car went in 2 more times, was still very jumpy, can barely pull out of my subdivision safely. I got in a front-end accident and asked for the transmission to be fixed when it was in collision/dealership. It was there for an extra 3 weeks. The transmissions still rattles and now gets really bad gas mileage. I drive 1800-2000 per month so this really affects me. They need to fix this, or there needs to be a class action law suit!!!

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    Reviewed Dec. 26, 2014

    Dealership is ok on warranty issues. Poor quality product. I was a Ford guy, had several. NEVER buy another one!!!!! I bought it new, Chevy here I come or import.

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    Reviewed Dec. 24, 2014

    Jerks, bad on take off, hesitates, grinding and roaring noise occasionally. Have almost been rear ended a few times. I have driven Fords for a half century and am disappointed that Ford has crashed on this car.

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    Reviewed Dec. 19, 2014

    I have only had the car for a month and it's been in the shop three times. Once for break work. They said it was fixed. Then the next day it started again. The transmission is not shifting right and the car is jerking. You can hear a grinding metal noise then a sudden pop back in gear it goes.

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    Reviewed Dec. 19, 2014

    I have leased a 2013 Ford Focus and have had it to the dealers 2 x for hesitation when accelerating, especially on a warm engine. It also makes a shaking metallic sound and the car also seems to shake. My lease is not up for another 1 1/2 years, so I will continue to drive it the way it is. I refuse to go back to the dealer, they re-programmed the transmission last week again, and they made me feel like I was bothering them and my complaints are normal for that type of transmission.

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    Reviewed Dec. 17, 2014

    I have had nothing but issues with the 2013 Ford Focus I purchased brand new from Ford. I have all the common issues, shuddering, jerking, slow shifting, high RPMs, etc. The transmission is a mess and it makes the car a real pain to drive. I didn't get a brand new car so that I could deal with all these issues continually. The thing that makes me the most angry is the fact that Ford has consistently lied to everyone about this issue. Now the dang heater fan or something is making loud noise. I absolutely hate this car

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    Price

    Reviewed Dec. 11, 2014

    My 2012 Ford Focus SEL recently started leaking water down the dash and door panel onto the driver's floorboard. I thought for sure the window came unsealed, not the case. I took it into Skyline Ford in Salem Oregon where I had purchased it. They informed me that the drain tubes to the sun roof were plugged and that was causing the problem. I cannot imagine that a car company like Ford would engineer a car designed to discharge water into the cab of the vehicle, nor have I ever experienced such a problem. This in my opinion is a poor design. Now I am stuck with the cost of repairs. I called Ford Corporate and Skyline Ford and voiced my concern. They did not care! With that said! This is the last Ford I will ever buy!

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    Customer Service

    Reviewed Dec. 11, 2014

    Ford Focus hater, now Ford hater. 2014 Focus Titanium, same tranny issues, now on incident # 3 (WO still open). They diagnosed it, but can't fix mine. Parts on back order till Feb. Forced to take dangerous car back. They'll call when parts are in. Forget calling Ford Customer Relationship Center, they are liars. I waited 2 months just to get a response back. The response back is you are an idiot, and this is normal? You the consumer are wrong! I asked for buy-back, it is that bad. I waited 2 more months, I got no calls or emails back, then I got Their Form Letter "Do Not Qualify Letter - rev 05/07/2010." YES, a form letter with my vin in it, dated 2010, which means they started this back then. WE DON'T STAND A CHANCE, so I filed a lemon law law-suit. Actions speak louder than words, and Ford is telling us we are wrong in a form letter from 2010!

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    Reviewed Dec. 6, 2014

    I have had a 2014 Ford Focus SE for about 4 months. There are 6700 miles on it. It has been in the shop 3 times for loose antilock brakes. Twice for shuttering the transmission. It does not accelerate properly nor does it steer correctly.

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    Reviewed Dec. 4, 2014

    I have had the same problem with the transmission in my 2013 Ford Focus as every one else is having. It slips, jerks, and shifts hard. It is in the shop now and has been for 28 days. They replaced a clutch in the transmission, put it back together and the new clutch didn't work correctly so now they have ordered another clutch which is on back order so it may very well be another month before I get my car back. The dealership I have my car at is doing everything they can to get it fixed but apparently Ford motor company doesn't want to do anything to help.

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    Reviewed Dec. 2, 2014

    Well, so far I am happy with my 2014 Focus SE. However I was embarrassed and appalled when I took the car to the car wash. The car went through the wash fine until it went through the blower to dry the car, and the roof trim blew off. I wonder what other treats I'm in store for. I'm taking it in for warranty work this week. Never happened on my Honda.

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    Customer ServicePriceStaff

    Reviewed Nov. 29, 2014

    Bought Ford Focus in 07 or 08 of 2013. The year model is a 2012. Have brought the car in 10 times I think according to their records. We told them it was not shifting right after we had the car for only a couple months. When we bought the car, Carfax said the transmission had been looked at or worked on. Who only knows but Ford. They have fixed a strut + window + battery in 2013. They said it was still under 3 year 36000 mile warranty. But when I picked it up, they said the battery had been put in the car in 2011 so I was technically supposed to buy the battery. But since they had missed it when they put it in, they would not charge us for it. How lucky can you get? We've been waiting for about a month and a half for transmission parts with no answer when they will have parts. But while we have been waiting, the 3 year 36000 mile warranty has expired. They tell us to keep driving it. I talked to a Ford Rep. She said they were in the business of fixing cars, not giving us a new one. Something about a lemon law. I never even brought it up. But it sounds like a good idea. When they can't tell you how long it will take to repair your car. Hopefully soon they still want a car payment.

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    Coverage

    Reviewed Nov. 25, 2014

    2010 Focus SE 4DSD automatic - Approximately 48,000 miles so far, with the only two issues. One was when the rubber on the upper motor mount deteriorated, allowing the engine to touch down on the bracket and caused a very noticeable amount of vibration as the engine revs up during driving. It would have been a fairly easy replacement and I was ready to replace it myself, but after finding out it was covered by the factory powertrain warranty, had it replaced by Stevens Ford, which provided excellent service. The replacement restored smooth idle and operation.

    The other item was the rear defroster grid lines, which I was surprised to find out are only surface application, rather than embedded within the window glass. Even though I never touched the rear glass, they separated from the glass and are now hanging down like Christmas tree tinsel. I thought this was going to be a widespread issue, but looking online for other reports of this, could find none. Just may have been a greasy day during the build of my particular car, unfortunately. But aside from that, it's been pretty much as good as could be expected, generally returning about 30 MPG with mixed driving.

    Oh, and never believe any of the factory MPG displays, they're ALWAYS optimistic, reading about 10% higher than reality. No different in this case; if you want a true on board MPG indicator, get something like an Ultra gauge to plug into your OBD-II port, which reads out the real MPG values. I understand these consumer affairs boards are geared mostly for complaints, so they're going to be somewhat skewed, but they do give some sense of trouble spots. After reading all the horror stories on the Mini Cooper section, the Focus seems comparatively flawless..

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    Reviewed Nov. 25, 2014

    I purchase a 2013 Ford Focus last year in Florida. It was my first brand new car. Imagine my surprise after having to put it in the shop every month for the same reason, transmission. It is like it locks up in 1st and 2nd gear for no reason at all. I have to pull off the road and shut the car off put it in park wait 5 minutes and try everything again. It sounds like the motor skips, and misfire. Ford has replace the clutch 2 times now, they say the clutch has a 7 yr warranty on it. But that really does no good sitting on the side of the road now does it. I just got it out of the shop AGAIN today, and they say there is nothing wrong with it. The warranty is about to run out. I am a single person on a very fixed income, who has bought a lemon. So much for trying to buy a American Car. If I can unload this car without a lot of upside down money, I promise this will be my last Ford.

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    Verified purchase

    Reviewed Nov. 19, 2014

    My 2012 Ford Focus SE is having serious issues. IT KEEPS DYING. According to Ford my fuel pump keeps sucking my gas tank into itself and the FUEL SYSTEM need replacing ($2300), FYI an engineering defect if possible. It Died in front of an oncoming bus. I ALMOST DIED. Today I replaced the lower control arm on the driver side ($245), a major suspension issue. Tonight on my drive home it died at a light and when I pulled up to the house leaving a coaster sized oil spot on the ground beneath it...I popped the hood and it looked like a crime scene...oil everywhere! I have been in CONSTANT contact with FORD and they basically said I'm SOL...had I been under 5yr/60,000mi (It's 2yrs 69,+++mi) they would have taken care of it. This car has been in the shop several times this year. My ECU was replaced at the beginning of the year under the warranty because, you guessed it, IT KEPT DYING. But I'm SOL. IF FORD READS THIS MY CASE NUMBER IS **. Unhappy customer.

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    Reviewed Nov. 16, 2014

    A Ford Focus model 2013 bought on Sept 2013, few month later I heard a humming noise coming from the rear tires when reverse brake used. Asked the dealers to inspect it more than 4 times and they did nothing and said it is normal.. I don't trust Ford anymore, mileage now is 18000km.

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    Ease of Use

    Reviewed Nov. 10, 2014

    2007 Ford Focus - Sudden new problem with gear box indicator that shows what gear you are in disappears and reappears and shifting is hard from park to gears. Feels like something is going to break with force needed to shift gears. Also unrelated to gear box problem but also this year small white plastic piece for driver door latch broke and door unable to be opened from outside now. Really a cheap little thing - I saw the door latch assembly online.

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    Reviewed Nov. 9, 2014

    Purchased a Ford Focus in November 2013. It has been in the shop four times to fix how the car shifts. In reading the other reviews, we have heard so many of the same things from Ford from stating the car responds to how you drive, to it is a computer problem, to it will fix itself after you drive for about 1,000 miles. I know I don't sputter and jerk when I drive an automatic. Truly, there are times when I am pulling from a parking lot only a roadway that my car almost seems to stall and then jerks to action almost causing harm to my passengers. Because it is so random, you can't prepare for when it happens. When you put your car in the shop, it does seem to fix the problem for about one week, and then it goes back to the same old problem. Don't buy a Ford Focus! You will be disappointed and unsafe!

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    Staff

    Reviewed Nov. 6, 2014

    I bought a Ford Focus 2013 about a year ago. After taking the car more than 10 times at Ford they decided to stop changing the freaking transmission so they changed my car for the Focus 2014 SE Hatchback, so this Monday was on plateau Mont-royal. The electricity of the car froze & stop working after about 2min. The freaking ** transmission jumped sooo now I have no freaking car. They lend me a stupid Fiesta for old people about 70 years old. It's been now 4 days I have nooooo news about my car. I thought it was my ABS that was broken cause it was shivering all the time on first & 2nd gear. Now I really don't know what to do anymore with this stupid Ford!!! I'm very not satisfied & I did a complaint at Ford Canada. They told me that they couldn't do anything for me!!! What is that service people??? This is the last freaking time I buy a Ford!!!

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    Customer ServiceStaff

    Reviewed Nov. 4, 2014

    I purchased the 2013 Ford Focus Sport Hatchback and really enjoy driving it. It's a fun little ride with a sleek design (though I think it can be even meaner looking). Having noticed everyone was writing negative reviews, I want to say, I have had no problem with mine whatsoever. It's about time a positive voice spoke up from the crowd. There was the occasional problem with the IPOD System where it would suddenly disconnect when driving. But as I said, it is occasional and happens twice in every ten drives or less. I understand there has been a lot of talk about the poor transmission and safety, but to date, on 8000, my transmission system and everything has been A-OK. Hopefully it will stay that way too.

    In terms of poor customer service, I haven't had the appalling customer service majority of people seem to be talking about. I took my car for its service and the staff were friendly and it was done in a few hours. Another time, my car was hit by a reversing car, so again, took it to the Ford Repair Center. It was a nasty hit with a scratch going down the side. I expected at least a week. They got it done in 2 days and the car is looking spot on since then. Overall, good little car and a fun drive!

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    Customer Service

    Reviewed Nov. 4, 2014

    Same issues as many others with transmission. Have been to dealer three times with no resolution. Contacted Ford customer service and they recognize problem and have established "Customer Satisfaction Program" to extend warranties and cover repair. Problem, however, is that dealers are swamped with this problem and cannot get you in for over a month.They also say they will only test it and, if it is outside Ford's parameters, repair it. So the noise, lack of acceleration, etc. doesn't matter if it passes Ford's test. Ford says there is nothing they can do about dealers not having capacity to address problem - so its catch 22. Very disappointed in Ford's handling of a potentially dangerous situation. Would never buy one again.

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    Verified purchase

    Reviewed Oct. 31, 2014

    Bought a 2014 Ford Focus. Has the transmission issues along with the rattling. Took it back and they made some adjustments. Ran good for a day. Took it back and the Manager from the repair shop rode with me and said there was nothing further that they could do. WOW! This is without a doubt the worst riding vehicle I have ever owned. I have been buying Fords for 30+ years and this by far the worst they have put out. Business must be great that they continue to go upon deaf ears. This will probably be the last Ford I will ever purchase. Oh yes, between my daughter and I, we have purchased 5 Ford vehicles at Interstate Ford within the past 3 years.

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    Reviewed Oct. 28, 2014

    I have had my 14 Focus SE for a little over a year and have 24K miles on it now. Noticed a jump/sputter between 1st and 2nd gear that progessively got worse after hitting 15K miles earlier this year. This mainly happened when sitting in traffic and makes me a little afraid of the integrity of the transmission. After reading about others having this problem I took it to the dealer about 5 weeks ago to have it looked at since I'm still under warranty and have an extended warranty. They claimed there was an update from ford for the computer which they updated and now the car shakes when shifting between 1st and 2nd. Dropped the car back off at the dealer today and will be curious to see what they say this time. Will post later about what they find and do to resolve the issue.

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    Verified purchase

    Reviewed Oct. 23, 2014

    I purchased a 2005 Focus in 2006. Less than 10,000 miles on it. It was still under warranty for a short while. Began whining noise, took Focus in, dealership replaced the original transmission. Every 20,000 miles the transmission was again replaced. Now the third transmission is in the car. Along with this, the motor mounts were replaced. I have been told that the Motor mounts are bad. My car only has 74,354 on it. I can't afford the $165.00 to have the car checked out again at the dealer. I am 75 and have a limited income. Does this car constitute a lemon? This car will automatically lock with the engine running! (locked out)

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    Installation & Setup

    Reviewed Oct. 23, 2014

    The following are the problems I have been experiencing since the day I drove the car off the lot. The transmission PROBLEMS ARE AS FOLLOWS: Hesitating when shifting, clunking and chattering when shifting, responding slowly when accelerating, and the RPM spikes and drop when shifting. The electronics are truly the blame (in my opinion). I just had the transmission replaced on the 11th of October 2014 for the second time. I now have the electronic problems occurring again. The fog lights will not go on until I shut the car off and restart (reboot) the car. This is also true for the my phone activation switch on the steering column.

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    Reviewed Oct. 20, 2014

    I have had problems with my car from day one, had it in service to be told nothing wrong. Ended up going through Ford motor, they had service repair that new Transmission clutch, 5000 miles later the problem is back hesitation, rattle exactly starting the same as before. Going through ford again waiting to see if they are going to replace or do a buy back. So far I am totally disgusted with ford.

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    Punctuality & Speed

    Reviewed Oct. 17, 2014

    Transmission issues with 2008 Ford Focus - My son was driving to school and the car started grinding, began to slow and not shift. He barely made it off the street. From all the other reviews I've read this seems to be the norm for Ford's, period. I am going back to my Honda or any other not made in America vehicle. Ford needs a good class action lawsuit.

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    Sales & Marketing

    Reviewed Oct. 17, 2014

    My car had the steering replaced, interior melted, alternator replaced, transmission and clutch repaired within the first year. It drives terrible and Fords sold me a manual transmission after I paid for an automatic. I was scammed!

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    Reviewed Oct. 15, 2014

    We purchased a Ford Focus hoping to gain a reliable, fuel efficient car. Strangely, everything we read seemed very positive, although after purchasing it and looking up our problems we realized we weren't alone. On our first long trip with the car just after buying it, we had problems. We took it in and they said nothing was wrong. We continued to have problems with the car jerking forward at stops, rolling backwards immediately on hills and sluggish acceleration (as if the car had little power). Our dealer kept telling us it was normal and pushing us to wait to bring it in for service so the car could "learn how we drive". They even refused to give us a work order on one visit. We typically bike commute and with that and the dealer pushing us to wait for service. Now we have been pushed out of our right to use Wisconsin's Lemon Law. We are hoping Ford will be exposed for taking advantage of the consumers and hoping it won't take deaths to fix the issues with the Focus.

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    Reliability

    Reviewed Oct. 14, 2014

    I purchased a 2012 Ford Focus used on 10-21-2013. We were not told about any of the problems Ford was having with this car. We've had the car just under a year, and are now have transmission problems. It seems fine when it's cold, but after it warms up and you get in heavy traffic the clutch chatters when taking off, and now when shifting into 2nd and sometimes 3rd. I was told this was from defective oil seals leaking gear lube onto the clutch plates. I took it in for service and all they did was reset the computer, that made it shift better but didn't get rid of the chatter; in fact, it made it worse.

    I contacted Ford. They said to take it to the dealer for inspection, that's not helpful. I just got it back from them. They had the car for 15 days, like I going to take it back to them. If that's not bad enough this is my first Ford. I wasn't having much luck with GM with all their recalls. It seems like no one cares. They have your money that's all that matters to them. It must be made in China.

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    Price

    Reviewed Oct. 13, 2014

    My 2002 ford focus has been the best car I have ever owned. Other than recently I have had to do regular maintenance. And still right now my repairs are not very expensive for the do it myself mechanic.

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    Reviewed Oct. 12, 2014

    I have had my 2014 Ford focus in the shop more than 4 times due to the clutches in the transmission. This started way before 10,000 miles. Lemon law is in, but they say I have to pay more for a new car. Not happy with any of this. Can't afford a lawyer so I keep taking the car in to be fixed. Pissed off. Ford Corporate Office won't really help either. Bad business.

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    Verified purchase
    Customer Service

    Reviewed Oct. 9, 2014

    I've been with this problem since I bought this car. It Lack of power lack of acceleration when needed. Took it to the service department a few times (5) and within a week or 2 the problems return. This car is very dangerous to drive and I believe the problem to be a Ford manufacturing problem. This is my 1st Ford Focus. This car has caused me to lose faith in Ford and certainly not recommend this vehicle to anyone. My opinion is do not buy from a company that cannot repair their vehicles even when they are aware of the problems. Last week I took it to Midway Ford because of the same reason and they said that I have to pay because it was already out of warranty. Called Ford consumer, they said sorry out of warranty. I think Ford was just buying time. Contacted Ford consumer again and they said that someone name Mario will call me the next day (Friday). Today is Thursday and still waiting for that phone call.

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    Reviewed Oct. 9, 2014

    Very similar to the other complaints. Lack of power lack of acceleration when needed. To be fair about it my dealer Orange Ford and the service department have been great but the car has been in 4 times and within a week or 2 the problems return. This car is very dangerous to drive and I believe the problem to be a Ford manufacturing problem and the dealers and service departments are suffering. This is my 4th Ford Focus so I am very familiar with the car. This car has caused me to lose faith in Ford and certainly not recommend this vehicle to anyone. My opinion is do not buy from a company that cannot repair their vehicles even when they are aware of the problems.

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    Punctuality & SpeedStaff

    Reviewed Oct. 7, 2014

    I bought a Focus 2013 in April 2013. It was my first time owning a car so I was very excited. Just few days later, after driving my new car, one of my friends told me that some noise came out from the car and it sounded abnormal to a brand new car. I did not care much about his comments since I did not have any experience about a car. When the mileage went up to 18,000 km, the noise became so loud that I could not stand it anymore and started worrying my safety. So I went to the local dealership in my town. They just told me that it was not a big problem and need to fix the transmission, but I had to wait for some parts.

    So one month later, I came back and got a seal change. But the noises were same as before. When the mileage went to 22,000, I came to the dealership again. They replaced a clutch, but the noises were same again. So I asked their technicians driving my car together and listening the noises, both of they said the noises did not come out from the engine or transmission, but from the back tires of my car, and further explained that the worn tires could produce the abnormal noises. I am not a professional. I just know my is jerking and clicking loudly - even the car is standing, the noises and shaking are still there. BUT I AM STILL TOLD IT IS NORMAL. How can I believe FORD?

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    Reviewed Oct. 6, 2014

    I have had nothing but issues with the 2013 Ford Focus I purchased brand new from Ford. I have all the common issues, shuddering, jerking, slow shifting, high RPMs, etc etc etc. The transmission is a mess and it makes the car a real pain to drive. I didn't get a brand new car so that I could deal with all these issues continually. The thing that makes me the most angry is the fact that Ford has consistently lied to everyone about this issue.

    Obviously they've instructed their service people to tell everyone this is completely normal. That it'll go away after 7 or 10 thousand miles. Basically, long enough that it won't be their issue again. I'm currently exploring lemon lawsuits as well as class action lawsuits to get rid of this piece of junk. I will never buy a Ford vehicle ever again. I will prevent every single person I know from throwing their money away on a Ford vehicle for as long as people will hear my story. Ford should step up and buy these useless vehicles back. They are NOT safe. People are crashing because of these issues and I'm worried I'll be next on that unfortunate list.

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    Reviewed Oct. 3, 2014

    2014 ford focus bought it on February 2014, when i came back to pick the plates i was feeling the shuddering already, i told the salesman and he said it was normal. 2500 miles on it, took back to the dealer it was shuddering and shaking back and forth when it changed from 1st to 2nd gear. They did a learning adaptive reset on it that fixed for 2 months. I took it back again for the same issue and they changed the clutches, at that time it was like a brand new car but now the shuddering and shaking was when I was going on reverse. That was almost 4-5 months ago, I'm thinking on taking it back to the dealership some time next week when I have a chance for the same issue, currently 13000 miles on it. It is very frustrating for someone like me that pays monthly for it knowing that when the warranty is over (2-3 years at my driving rate) it will be out of pocket when you are not even finished paying for it.

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    Customer Service

    Reviewed Sept. 29, 2014

    Three times in the service dept for overheating engine and 3 more before they decided to replace the motor because it was blowing antifreeze out the exhaust. The transmission was surging and the car has to be rocked to back up on occasions. The new motor they put in has less than 1000 miles on it and guess what, it is in the shop with a blow timing belt and they think it might have to be replaced. They are waiting on a tool to pull the engine apart. This is my son's first new car and last Ford. Once again Ford lost another generation. 6 phone calls to Ford customer care and not a phone call back yet.. First call 9/22/14, last 9/29/14. They don't want to talk with us..because they have 1000s of Focus breaking down and they don't have a clue what to do.

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    Staff

    Reviewed Sept. 26, 2014

    I purchased my 2013 Ford Focus almost a year ago. I have taken the car in to be reviewed and/or fixed/repaired for transmission problems 4 times over that time frame. The first time I took my car in was for an oil change (~9k miles) plus to talk to the service rep about my concern that my car shakes, grinds, jerks forward and jolts even when in reverse. I was told that day it was normal and no need to worry.

    Backing up to when I purchased the car - I was told that the car will take up to the first 10k miles for it to "learn me" but once it learns me all the grinding will stop and jerking will smooth out (**keep in mind it did not jerk or shake when test driving *lesson learn to take car for full 24 hours before buying next car!).. I was also told that it will sometimes feel like driving a manual transmission but I wasn't too worried about that because I used to drive a manual transmission for years - noooo biggie. BUT REALLLLLLYYYY.. How is it when I'm in rush hour traffic that I'm jolting forward, car is shaking uncontrollably from the transmission trying to find a gear to get into between the MPH of 5-25 mph???? It feels like the transmission is trying to catch in 3rd gear when I have slowed down to almost to a full stop and it should be at least catching in 2nd if not 1st when completely stopped. (*even when driving a 4 wheeler this is still the case!!!!)

    I did receive a letter from Ford Motor Company to take car in for possible reprogramming and changing seals for transmissions.. Okay I have taken it in twice now for reprogramming - was told by service tech both times that it didn't fall into the guidelines of the transmission being repaired even further - now next week I'll take it in again and maybe this time it will be getting the seals replaced. But from what I have heard it won't make a difference.. Until the full transmission is replaced with a newer and safer transmission - no seal or reprogramming is going to make a difference. Ford did extend the transmission warranty to 100k .. It is appreciated but I'm stuck now with this car, probably will never get a good trade-in value.. NO ONE will buy this car knowing it has these problems with the transmission - with or without an extended warranty!

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    Price

    Reviewed Sept. 26, 2014

    As an Engineer I will not write a term paper on this car. You can see everyone's comments and Ford will not support anyone rather subject us to endless trips to the dealer at our cost and time for nothing. DO NOT PURCHASE THIS CAR!!

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    Customer ServiceStaff

    Reviewed Sept. 22, 2014

    Bought our 2013 new Feb 2013. Car was good and was told it was a "learning transmission". Have driven the car during this time, has been in the shop 2 times for ignition switch problems, 3 time for passenger seat belt assembly causing the airbag light to come on and starting in May was noticing the transmission issues. Do I really need to describe it? It's the same thing everyone else is saying exactly. Had it to the dealer, they "reprogrammed" the computer and said it was operating within normal parameters.

    Called the service dept back. The service writer said he could care less if I brought it in or not. He got paid every time I brought it in and then asked me if I ever drove a manual transmission before, I told him that had nothing to do with this car and a few other words regardless. I call Ford Motor Co and the first person spoke to was very nice and concerned that I was upset then got customer relations on the phone and was treated just as badly as the service writer did. I am 41 and have owned Fords all my life. Maybe if they would try putting the same quality they do in their trucks in their cars they would have a decent line. I'm very disappointed in my vehicle and with the treatment I have been given so far. I am filing a lemon law on this car...

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    CoveragePunctuality & Speed

    Reviewed Sept. 22, 2014

    I have a 2013 Ford Focus 1.6 Diesel and have been experiencing problems with the air con. It has already been re-charged with only 10000 miles on the clock that was not covered under warranty because "it is a serviceable item". Now only 3 months later the air con is nowhere near as good as it was. I don't know if there is a problem with this model. I had a VW Golf for 4 years before this & never had the air con re-charged at all.

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    Reviewed Sept. 22, 2014

    I purchased my 2012 Ford Focus in March 2014. The transmission makes noise, the gears keep shifting, and when I'm on a hill it rolls back. Twice when I was at a red light before I gassed to go the car cuts off completely, and the gears lock. So does the brake, the message appears put car in park, but I can't. The gears won't shift. Also it accelerate when I'm turning a corner. The car also makes a gurgling noise. I don't understand why they haven't recalled this car. The complaints are so serious. What are they waiting for - a deadly accident? I don't want to drive it anymore even after they service it. I don't feel safe at all.

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    Staff

    Reviewed Sept. 21, 2014

    I financed a 2013 focus in June 2013 by Nov. I had it in the shop for the first trans repair and another two times since. I spoke with a client of mine who is also an executive with ford and he said the trans is junk and ford knows this and is knowingly putting it in the 2015 models because they could not get the German supplier to fix it in time. This was my third and final focus and I have traded it in for a Subaru forester.

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    Reviewed Sept. 19, 2014

    I disposed of my 2013 Ford Focus on 9-15-14 at a loss. I experienced all of the transmission issues already mentioned, jerking, accelerating, nearly stalling and almost getting struck when entering an intersection, and the transmission simply stopped giving forward movement. I was always told it is suppose to run like that. At a 35000 mile oil change I was told a seal between the transmission and engine had failed and oil had leaked from the engine. It was repaired and I was then told about a surprise extended warranty on the part and associated parts from Ford only. Ford did not say anything until a week after the repair.

    All of the shuddering eventually started back up again and on 9-14-14 I noticed a burnt rubber smell from the car. I realized it had always been burning rubber but I always convinced myself it was another vehicle next to mine. Mine was new and it couldn't be mine. I strongly recommend against buying a Ford Focus. It was my first American car in 20 years and my last.

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    Reviewed Sept. 17, 2014

    Bought a 2013 Focus SE last January. In April 1 noticed the transmission acting up, skipping gears grinding, lost trying to find a gear... asked Ford Service about it and they said it drove like a manual and I had to treat it that way, which I kind of understand and had been trying to do. 2 weeks later the car shuts down while driving and a message comes on the screen saying transmission failure. Luckily I can glide into a Dunkin Donuts lot. Call Ford service, they ask if I could drive it there which is about 15 miles away. I told them I could try and drove it there the whole way. The car could not find a gear during acceleration, and to the point where the engine would rev real high then all of a sudden it would catch and the car would jump. I was driving during rush hour, in rotaries etc... it was treacherous. They had the car for two weeks, could fix the ultimate problem and got some new seals and an upgrade.

    Today driving home, the car jumped in traffic and then started making a loud clicking noise. Then it wouldn't drive in 1st gear it would jump into second. Seemed okay over 30mph, but not really okay just less shaky than under 30mph. In the end I am just really saddened that the first time I buy a car, the first time I buy a new car, a brand new car, I buy this POS. It was in the shop and got a new tranny in the first five thousand miles. Now is broken down again and the warranty just ended. I have a new family and I have to commute to work, this is a total disaster and is going to sink my ship. Now I'm broke and don't have a ride. Thanks Ford!

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    Reviewed Sept. 15, 2014

    I've had this car for 1 year now. At 6 months old, it started to have driveability issues... fuel mileage dropped, it surged when at cruising speed. Now the transmission slips and shutters, makes strange noises. I've tried on several occasions to get it in for service and the dealer tells me it’s a 3 month wait. I took it back to trade it in and they offered me $12000 for this car that stickered for almost $28000. The salesman told me I would be better off leaving the keys in it and hope someone would steal it. This is my daily driver/commuter vehicle and I don’t feel safe in it. It has shaken my confidence in Ford cars and I will not be visiting another Ford dealer to buy any of their products.

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    Customer Service

    Reviewed Sept. 15, 2014

    I bought my 2009 focus new in Jan. 09. My car has been many times for not starting. The first few times nothing was found. I was told it was the starter, a new one was installed. Not too long later the same thing. They told me it was a starter wire. After being in at least 4 times for the same thing, it's back in the shop again today. I was told Ford knows they have this problem but will not put out a recall. I just want my car fixed. How many other people are out there with the same problem. Thank goodness I bought the extended warranty. I have called, they have sent in engineers to the dealer, still same problems! Not sure I will ever buy a ford again, I get good gas miles on it.

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    Reviewed Sept. 15, 2014

    The shuddering clutch/transmission issue seems to come standard with these cars. I bought a 2013 Titanium for my son, and we both immediately noticed the shuddering on take-offs. We TOO were told by the dealer that the shuddering is caused by OUR method of driving, and were actually told to accelerate MORE from stops. My jaw dropped! There is no way I'm telling my teenage son to accelerate FASTER from stops!! Then after having the oil changed, the Check Engine light came on. Dealer said it was due to some valve or sensor or some nonsense, but they did make an adjustment which has helped immensely!!

    I too received the Warranty letter which says a LOT about this issue on this this car. We really like the style, comfort, and overall construction, but if FORD KNOWS these cars have a clutch/transmission issue, they NEED TO DO THE RIGHT THING and recall the cars and have them fixed. Period. I've owned Fords most of my life, but if they allow this issue to at least inconvenience customers, and at worst, possibly put customers in danger - this will be the last Ford I ever buy.

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    Ford Focus Company Information

    Company Name:
    Ford Focus
    Website:
    www.ford.com