Carvana Reviews

Do NOT use Carvana, they keep and sell your information for financial gain and will not remove your information. Plus their car offers for purchase are worse than a trade in offer. The last thing any should do when car shopping is use Carvana. Don’t learn the hard way like I had to.

I really liked the overall experience. Shopping for what I was looking for came easy and then the buying process was so smooth. I may only buy my cars from Carvana from now on.

If I could give this negative stars I would. I’m 55 years old and I’ve owned probably 30 cars. This has been the single worst car buying experience I have ever encountered. We found our dream car for my wife’s birthday. The price was fair and they gave me a fair amount for my trade. With the car showed up I immediately noticed missing pieces from the front end that were pictured on their website. When the car came off the delivery truck, it was rattling and vibrating. After our first test drive, the transmission was shuttering, and the instrument cluster would not get bright after it came out of a dark garage. They have the seven day exchange and we told them to come get this car. We found another car to exchange. But they wanted to charge us $1800 for delivery.

Their selection was great but when I went to start a claim for body work they let me know I was just passed my 7 days. I had told them I told you about the problem prior and that my vehicle was in the shop the whole time I had it. So not sure I'd buy from them again.

I wasn't too familiar with Carvana until I started researching vehicles online. I'm so thankful Carvana reached out to me, after finding exactly what I was looking for. I was just about ready to settle for less than what I wanted, when I received their text. The purchasing process was seamless. Everyone involved was friendly and helpful. Such nice people! The delivery was exactly on time. I have to admit that I cried when I saw the car in person, as it rounded the corner in my neighborhood. It is a perfectly beautiful Mazda Miata MX-5. Spotless and clean with a full tank of fuel. I am forever ruined by Carvana for purchasing vehicles at dealerships from now on. If dealerships put one tenth the effort into customer satisfaction that Carvana does, I might have a different story to tell. Thank you, Carvana. Keep up the good work!

The best car buying experience EVER! My husband and I are both super happy and are both pretty sure we will never go to a regular dealership again. Nobody pushed service contracts, they were just offered. Nobody pushed anything! Prequalified in about 10 mins, paperwork done in about 10 mins, delivered right to our front door within 36 hours and the delivery driver hung around for a test drive, 7 day Return Policy made us feel very confident, but we loved the car and kept it. I seriously don't think we will ever buy a car any other way again!

They use false reviews. I was sold a defective car that will catch on fire in which they are clearly aware of! They do not care. They lied on their 150 inspection big time. I’ve only had the car less than 6 months.

This has been quite possibly the worst carbine experience I have ever had in my life. I will never buy a vehicle from this company again. It is very deceptive and when they mention that they inspect vehicles that’s a complete lie. No vehicle inspection takes place on the car so they sell you both cars that I received were riddled with issues and then when it comes to getting an issue fixed the warranty company that they work with Silver Rock is even worse. They do everything in their power not to pay out a claim and haggle you all the way through the process until you’re out of the warranty. So they can go ahead and tell you you no longer have a warranty so we can cover anything for you. Stay away from this company.

This was an amazing experience! It couldn’t have been easier! I was pre approved and started looking at cars immediately! I found so many good options but finally settled on my Equinox. The delivery drivers were kind, polite, helpful and Carvana customers themselves which was reassuring. I am thrilled with my new vehicle and will most definitely recommend the Carvana experience to anyone looking for a quality vehicle! Love it!!!!

I ordered my 2026 Santa Fe Hybrid from the comfort of my bed. The experience was seamless and was very easy. I highly recommend purchasing your next vehicle from Carvana! Thank you for a great experience!!

The car was dirty and looked like something had sprayed on the glass and was very hard to remove. The outside also had stains that had to be removed. I spent the day after delivery properly cleaning the car. The caliper had over spray paint on it that wasn’t shown in the pictures. It also has a crack in the windshield that wasn’t shown. The car also has a vibration at highway speed that will need fixed.

This truly has been the worst buying experience ever.. Customer service is awful.. I have experienced 2 hours wait times on the phone, no call back for days when there is a 7 day warranty, I have been lied to blatantly and even though I was granted and exception and seem to have a good vehicle, so far, it's only been 7 days, I am stuck with it and this company. I did have a good experience with Jacob, but that truly isn't enough to recommend this company to anyone.. I had NO idea how much money was being taken for deposits and did not want to put down such a large down payment..Money I now can't get back. I hope my vehicle remains safe and reliable as I have precious cargo with my 2 granddaughters.

Great experience. Got a great deal and a super nice truck. Awesome customer service.

Everything went very well. Transaction was extremely smooth. Trade-in was great. I did have a pretty big issue though. I went to fill up my gas tank and gas started dripping out heavily from the gas tank underneath the vehicle, so it’s in the shop already. I don’t understand how this wasn’t caught when they filled up the gas tank (it was full even I picked it up).

Pretty Expensive, unless you don’t have more options, take this, though it’s pretty expensive!

DO NOT sell your car to Carvana if you want your money. I ‘sold’ my car on 9/16 and have yet (on 10/1) to get my $10,800 payout. I’ve spent hours on the phone with customer service (have to go through the AI chat just to find a phone number) and have been told the same thing over and over by 4+ ‘advocates.’ At this point I’m reporting the car as stolen.

I purchased a Chevrolet Equinox 2024 and had a couple of small issues that I was prepared to deal with. However, I was passed the 7 day return date when 2 more rather more serious issues arose. I contacted Carvana and they were amazing! They extended my return another 7 days which allowed me to exchange for another Equinox which I was (and am) MUCH happier with. The whole experience of dealing with everyone at Carvana has been such a great and pleasant thing that I would recommend them to anyone looking for a painless, relaxed way of buying a used vehicle.

I recently utilized SilverRock for an issue on a vehicle I purchased through Carvana. I was still within my 7 day return period with Carvana. Carvana responded to the reported issue, but did not pass it to SilverRock. I contacted SilverRock directly 4 days later. Once I contacted SilverRock, they worked to quickly resolve the issue and ultimately covered all costs for the repair.

Do not miss your pickup appointment. As a result not only lost my shipping fee but also never got full reimbursement from SilverRock for “preauthorized” repair expenses..ended up paying nearly 4000$ to Carvana and Silver rock.

It was a great experience. Everyone I talked to was great and very helpful. Everything went like clockwork. I was very happy. Thanks y’all. Love the car.

Purchasing was easy and delivery was punctual. My dissatisfaction is with the car's condition and cleanliness. The front of the vehicle was covered in insects, the side wells showed splash marks from driving, and the rear of the car showed wash streaks where dirt had been moved around, but not cleaned. Additionally, the inside of the vehicle had not been detailed. The trunk and centered console had debris that appeared to be old leaves, and the dash appears to have been hastily wiped down, pushing dust around and leaving wipe marks/ tracks. An imprison dealer would have made sure the car was pristine, so this experience took away from the excitement of getting a new car. It reminded us that we were getting someone else’s car, and they hadn’t even bothered to clean it well.

This is absolutely the best way to buy a car. I bought my car on a whim, hand delivered to my house, trade in picked up easier than getting a doctor appointment these days. I won't buy elsewhere now.

The truck I bought had more paint damage than was advertised. The tires need replaced but somehow they passed state inspection? And they rescheduled my pick up time for 4 days after it was supposed to be because of an error they caused. So excited me about a new vehicle. Had to wait longer by no fault of my own and make another payment on my trade in vehicle that I otherwise wouldn’t have to make if they took it when they were supposed to. Overall decent experience but it seems like they move cars out at such a fast rate that they don’t take the time to actually inspect their cars enough to be honest about their condition. I still accepted the truck because it was the exact model and mileage I wanted. But having to put my own $ into it after the fact is frustrating. I would however take this review back if Carvana sent me a refund for the amount I spent on new tires, especially since they could get in trouble with the state if I report it.

Everything was easy to do. Your staff was amazing. Especially Emily. Thank you again for everything.

Our Carvana experience, as usual with the salespeople and the paperwork, was very smooth and good. The only issue we had, and this is our seventh car I’ve bought from them, is that they were scratches, pretty good ones right down to the metal on the inside of the door that were not labeled, and that there was issues with the driver and passenger door trim. Now I could return the vehicle in that seven day. And get a refund for that, but it wasn’t enough to kill the deal for me.

My vehicle was delivered on September 19, 2026, and by September 28, 2026, it was already in the shop for significant mechanical issues. From the moment I received the vehicle, I noticed mechanical problems that could not be ignored. Unfortunately, major systems failed just one day after the seven-day trial period ended. While the ordering process and delivery of the vehicle went exceptionally well, the condition of the vehicle and the issues I experienced afterward have left me extremely disappointed with my Carvana experience. I am now exploring my options to determine how this situation can be resolved. I hope Carvana takes these concerns seriously and works toward a fair resolution.

I want to strongly advise against buying a vehicle from Carvana. I recently purchased a car from them on September 11, 2026, and by the second week, it was already in the shop due to unknown mechanical issues. It has now been sitting in the shop for seven days without any real assistance from Carvana. Whenever I contact customer service, I only receive apologies rather than actual answers or solutions. Save yourself the time and trouble, and please consider buying from a dealership that offers reliable vehicles and better customer support.

Carvana delivered my new Alfa Romeo Giulia Quadrifoglio with significant UNDISCLOSED damage to the front end. I have pictures of it damaged ON the delivery truck. They refuse to fix it, and won't even refund my delivery fee. DO NOT BUY A CAR FROM THEM. The car has 2,700 miles on it!

Purchasing and delivery was smooth stress free experience. After taking possession of the vehicle, it was obvious no care was taken to clean it. It smelled like a trash can and was sprinkled with old fries and children’s toy slime. The brakes had to be replaced immediately. This vehicle was not safe to drive. I’m very disappointed with the condition Carvana allowed this vehicle to be sold.

The only reason I didn’t rate my experience as a five is because the picture on line showed a beige interior and in actuality the car has a black interior. Living in Atlanta, a light colored interior works better during our summers. I was surprised that I couldn’t put the purchase on my credit card. The Things I liked. Home delivery. Many car buying services are located in the burbs and I live in Midtown. While there is a store in the city, this made the purchase even easier. The person who delivered the car was very helpful in finishing up the necessary paperwork and represented your company very well! On line I liked being able to ask questions and get immediate answers.

I traded my Honda Accord to Carvana. I wanted to transfer my registration from that to my Toyota Avalon 2021, Carvana instead gave me a new registration and plates which I didn’t want! And charged me about $315+. I had my special license plate that I could not place on my Avalon I bought from Avalon! Not happy. Car Avalon delivered to me was not clean. There was some sticky gunk on the leather seat all over. Attending staff was nice but they didn’t know anything about the car. License plates were hanging on the front grill with plastic ties!

I’ve had two Carvana experiences and both were so unbelievably easy and smooth. The first time I sold my car to them, they were so quick to check out my vehicle and get me set up. I had the check in my account in no time, I was so surprised. A year later, I had a car that I wasn’t happy with that I bought at a dealership… I regretted it in many ways. The dealership is so stressful- haggling and what not- I didn’t want to deal with that again. They gave me good money for my trade in and I got the car I really wanted from the beginning. Everything was so smooth and easy.

My Carvana experience was absolutely perfect! The simplicity and professionalism was outstanding!

Using Carvana was so easy. Once we got a car, it was delivered and only took 30 minutes when it got here. They double (maybe triple) checked that we had all the right paperwork. They were in the time frame they said they would be in.

I purchased a 2018 Volkswagen Golf R from Carvana for $32,990. Unfortunately, my experience after delivery has been extremely disappointing. Before purchasing the vehicle, Carvana disclosed scratches and described them as minor—specifically indicating that they were not deep enough to catch a fingernail. That description was a major factor in my decision to purchase the car.

Overall, I like the vehicle, the process for the most part, however when reporting a cosmetic issue within 7 day period (rear window glass scratches that were not disclosed in photo/advertising of vehicle) they were unwilling to offer a remedy. Certainly some disappointment.

Overall was an amazing experience. I was nervous at first but so far has been an easy way to get a newer car at a fair price. Delivery went smooth and I believe the driver’s name was Hunter. Hunter did great at answering my questions and addressing my concerns. He was very informative. I was allowed time to test drive my new van while he loaded my trade in. I think my trade in value could had been more but was a simple way of getting rid of the old when I got the new. The 2026 Chrysler Pacifica I purchased has been amazing and I’m in love.

Extremely unhappy with the vehicle I purchased 38 days ago. It is virtually impossible to speak with a live body so service is BAD. I had someone call me about the 1st set of issues, and when I followed up in chat, no one knew anything (or so they say). SilverRock did great with issues we knew about and reported. They covered $1800 for repairs. There was a water leak inside the driver's pillar - turns out whoever painted the ENTIRE vehicle damaged the seal of sunroof. Carfax shows only minor damage, so why was the whole thing painted? Next buttons on door handle didn't operate locks. Washer fluid cap was missing. Battery cover on the positive side is broken; I had to pay $25 for that. Numerous spots of overspray on exterior from paint job. Pulled to light bit to left, not sure if its alignment or tire issue - turns out it was alignment and tires needed rotated.

I bought a 2023 Jeep Grand Cherokee. Within 24 hours, the battery was defective and had to be replaced. Took it to an authorized Carvana dealer, who found an issue with the Oil filter housing and a wheel bearing. Carvana authorized the repair of the wheel bearing but not the oil filter housing, saying that it was a Jeep issue. Called Jeep customer care, who said it was not part of the drivetrain warranty. I want to return the car and get my money back to buy another vehicle elsewhere, but it will take 7-10 days to get my money back. I feel trapped in either taking the car as is, or exchanging it for another car that may have defects that Carvana did not catch or fix.

Car dealerships, like independent mechanics, most obviously are trusted to deliver a safe car. Carvana, despite their well-publicized ‘150 point [safety] inspection’, implying as much, accepted our hard-earned money for a BMW convertible that, when checked by a local BMW dealership service department had serious safety deficits totaling over $ 6,200 in basic required fixes, including a faulty passive passenger airbag system, faulty front sensors needed to regulate a sophisticated guidance safety alert system, along with brake fluid not addressed in over 3 years. To say Carvana was ‘careless’ is an obvious understatement belying a serious misrepresentation which potentially could have led to incalculably catastrophic results. Steer clear of Carvana cars at all costs, a company not worthy of being trusted, for safety’s sake.

The ordering is OK. They often screw up my registration and I wish they would just leave it up to me. It costs more for them to screw up my registration than it does for me to do it right.

I know it sounds crazy- buying a car you have never seen in real life or been able to test drive- but I could not recommend using Carvana more. From ordering the car, the delivery, to enjoying the new ride, I couldn’t ask for a better experience. The description of car and condition was exactly (if not better) than expected. Had our local trusted mechanic do a PPI inspection and it passed with flying colors. Lou called to let me know when he was on his way with an approximate time he would arrive. He arrived on time and was very kind and helpful. 10/10 recommend.

Conducting business with Carvana was simple & straightforward! I never considered buying a vehicle from an online retailer, but my wife encouraged me. I'm not tech savvy and I have to say, I didn't need to be...

Absolutely awful experience with Carvana. What was supposed to be a convenient way to purchase a vehicle turned into nearly three weeks of delays, terrible communication, and wasted time. My original delivery was September 13th. Leading up to it, I received texts saying everything was on schedule. Then, on the DAY OF DELIVERY, they canceled, claiming an issue with the DMV.

Amazingly simple and efficient process! Everything can be accomplished online, then pick up the car and in 30 minutes on the road!! My type of car shopping experience!! And the car met and surpassed my expectations. The Carvana personnel were service oriented and professional. Loved the entire experience.

I spent about 1 year on many web sites looking for a vehicle that met my specifications. Carvana is the only one that checked All the boxes. After receiving the vehicle and driving it, I am 100% thrilled with my choice. All the people I dealt with from Carvana were business like and pleasant. A GREAT EXPERIENCE overall.

Used the website to find and select my next car. The process was efficient and painless. The purchase, scheduling, and delivery were effortless. Thanks for a very satisfying experience!

This was my 2nd purchase from Carvana. The process was extremely smooth and the car is exactly what I was expecting. It came in pristine condition and is in great shape. The delivery process was very quick, the driver was incredibly nice, and I'm extremely satisfied for the 2nd time with the entire process.

Order my car off Carvana, everything was perfect..I picked the car with free shipping and set up my delivery date..everything went well. I ask the driver can he deliver the car to my job instead of my home due to me being at work at the time and the driver did so…love my car. Thanks.

Very convenient to my new NICE car online, I had great help with representative and customer service with my purchase.

This is my 2nd purchase through Carvana. It was the easiest car buying experience ever. No more spending the day at the dealership trying to drive away with a deal. We’ll definitely be buying from Carvana again.

Absolutely a grand experience!!! So easy and efficient. Will definitely recommend Carvana to anyone looking to purchase a car. Fabulous communication and everyone is friendly and helpful.

Overall, a good experience. My car did have seat damage that I was not aware of, and possibly overdue maintenance and was not super clean. I’m not sure if that is normal buying a used car. The delivery driver was super nice and made the trade easy.

First car I ordered had a multitude of issues. I ordered another with the 7 day window as an exchange, and the new one also had a multitude of mechanical issues.

Delivery guy was very kind and considerate of me being a night-shift worker, delivered it earlier. Doing the application was easy.

From our shooting, the 2014 Toyota Camry to the end of our seven day trial period, everything went very smoothly. Traci delivered the car right to our door. Carvana even took care of completing the DMV paperwork. I Silver star passed her test at Anderson automotive. We are very happy with the latest member of our family!

Ultimately got a good car I’m happy with but had to exchange twice…First one had strong odor and second had very worn tires that needed to be replaced - But Carvana would not replace despite recommendation from local tire shop who evaluated them

The best experience I've ever had was with Carvana; I'm never going to a dealership for a car again. I'm very satisfied—thanks...

Extremely disappointed in Carvana with this purchase. This is my third and last time dealing with them. Purchased a 2021 Lexus NX and it’s obvious they don’t actually do the 150 point inspection like they said. The brakes were terrible, bad vibrations when hitting the pedal. Took it to a shop they referred, which was a shop I deal with on a regular basis. They agreed the rotors were all warped and needed replacing. The warranty company wouldn’t honor it unless they used a lateral runout tool to provide numbers. As a former mechanic I know no one uses this anymore, not even the other shops they referred. So now they are not going to honor the warranty deal and we had this car about 6 days.

Great service but I’m changing my loan because I can get a lower rate of interest Than what Bridgecrest is charging. My credit score is 800.

Love the Outlander Sport, ordering and delivering was easy fast and efficient. Recommend!

Carvana did not drop my car off this morning even though I had paid them in full. They claimed that they could not give me a temporary plate even though in my state I could use my valid car plate off of the car I sold them. I quoted the Indiana statute that applied but they stood their ground and said it didn’t apply to them. Be very careful in buying from this company. They don’t care what the law is. They just care about their policies are. Period. End of story.

This is the second time I have traded and purchased a vehicle from Carvona. The experience was great and I don't think I will ever purchase from anyone else.

Bad interest rates, bad financing tool on their site that messed up my loan the first time, no compensation for late delivery despite them pushing my delivery back 4 days (still haven't received it yet so it could be later for all I know). The staff have been friendly but not very helpful in actually resolving problems. I want to like them but so far the actual customer service in terms of actually solving problems is not good.

I bought a car that was side swiped on the rear driver's side door and covered up with a mismatched brush paint so you could not see it right away. It was NOT visible in the photo, and we had NO 360 walk around. I signed all paperwork before the car was delivered to us. I trusted Carvana, which was obviously a BIG mistake. I paid a premium for a five year old car and was not made aware of body damage. I have been informed nothing will be done to correct this injustice. I had no idea that Carvana the worst kind of used car salesman. I’m warning everyone I know and intend to post what happened to us.

So starting the process was the best part. It was when I got the car that everything went downhill from there. The car was delivered needing tires and there was no coolant in the vehicle and the drain plug was leaking oil. So when I took the vehicle in to get looked at Silverrock didn’t want to pay for no repairs. They said it was maintenance repairs. Look I just got the car 4 days ago. I’m not supposed to maintenance on a car I got 4 days ago. Silverrock doesn’t want to pay for services.

Really a very easy process. All was very professional and easy to complete on-line. Did need to talk to someone at one point and they were very responsive and helpful. I felt confident dealing with Carvana. I would recommend.

Aidan did a fantastic job at drop off. He was very polite and knowledgeable. He was forthcoming with the crack and the windshield and they scheduled someone to come out to replace the windshield. However, the car did have the airbag warning light on that I failed to realize what was until after. I had to fight SilverRock a bit about it but ultimately the fix was approved at $0 for me, which is good as I wouldn't have kept the car otherwise since it was within the return time frame. I liked the ease of it and it is certainly less annoying than buying from a dealership.

I had to drive like a maniac over 85 miles to arrive in time to reach my Carvana "appointment." The time Carvana used for my ETA was an "estimate" I had offered during the purchase process. What I was not told was the estimate became irrevocable appointment time. On arrival, I had to wait 25 minutes and when finally approached, was demanded my name and appointment time, lacking friendliness.

They will approve your trade in, finance you the car, and then show up unprepared. They knew the car I was trading in before they came. They didn’t come with the correct scanner. They canceled the whole thing because of it. They sent me through all these emotions, taking time off work, and then I watched them load the car back up and drive away. Never again!

Carvana is the best way to buy a used car. From the ease of searching to find exactly what you want, to the convenience of having your new car dropped off at your doorstep, I couldn’t have asked for a more seamless experience. I don’t know that I will ever purchase the car any other way. I love that all the detail Carvana gives so you know just what you are getting, and I’ll trust their vetting of the vehicles.. This was our second time purchasing a vehicle from Carvana and I’m sure it will not be our last!

We were told you get 7 days for a trial, as you are not able to see the car on the lot. That was not true; the trial was ended on day 6 with no notification. The car was stated to have no mechanical issues, but as soon the car was driven, a light popped up. When our mechanic looked at it, the major recall that was done on the car (fuel pump) had not been done and was not drivable until fixed, this was not disclosed. I would without a full trial period and the fully disclosed info random used car dealership is better than the false guarantee.

We spent 30k on a car with Carvana. Experience was good until we received the vehicle. The steering wheel is LITERALLY not lined up correctly to the post- it is shifted to the left. How can you give someone a 2 year old car that has been through your famous inspection without correcting an alignment or steering issue? So now my wife and I are paying to have it corrected ourselves rather than dealing with the car being taken back or anything.

Excellent service provided by both contacts! I was very pleased with how smooth the process was and how friendly and professional the reps are.

The buying process was easy as always BUT… The car came charged to 30%. This was our first electric vehicle. My wife went to work and back, the car was in 4%. AC turned off at 100 degrees outside. Turns out the charger was dead. It took a few days to figure that out. I used the text service to try and communicate my issues with Carvana but they stopped responding before instructing me to a local mechanic. This was all before the 7 day window expired. I’m very disappointed in this experience. This is my family’s 4th car with Carvana and I never expected this. Y’all abandoned us. Thankfully we were able to purchase a new charger that arguably should have been paid for by Carvana. So I’m skipping the red tape and fixing my own problem. Long story short, y’all tried to trap me and not honor the 7 day warranty. #capitalism #merica

This has been the best experience I have ever had buying a vehicle. Denzel ** was the gentleman who dropped off my vehicle. He was extremely kind, polite and thorough. Carvana is the only way I will ever buy a vehicle again. I have told everyone I know that it has been the best experience I have ever had getting a new vehicle. Thank you so much for this wonderful experience!!!!

This is the 5th vehicle I’ve purchased with Carvana. Your trade in values are lower across the industry, the prices are inflated but that’s ok because of the confidence. Shipping costs are crazy high but understandable per gas prices. What is aggravating is there is no customer loyalty discount etc. We just bought my son a car and just went through a local dealership because it matches the conscience and quality. Just customer feedback.

If you know what you want, this is a perfect way to shop and buy it. There was continuous inventory. The process took less than 15 minutes, delivery was super quick and our delivery guy was so nice and friendly. No complaints at all!

This was my first time with Carvana. It was a Fantastic experience. They made it so easy to trade a vehicle for a new vehicle. They made it easy to Finance and fill out all the paperwork. I may never go into a dealership ever again.

Everything went smoothly and got the car so fast. The car is great and no issues. Thanks Carvana

The entire process was easy and straightforward. I sold my vehicle to Carvana and purchased a new one at the same time, and the transaction went smoothly from start to finish. The process was convenient, communication was clear, and overall I had a very positive experience.

The vehicle I purchased was mostly as I expected. However, there were a few more smudges and imperfections that were not discussed or shown on the display page. That being said, they were not enough to make me return the vehicle, just wish I had known on the front end. I also expected a short test drive as described in the “what to expect on pickup day”. I was handed the keys and paperwork and told congratulations and left. Once again, not a deal breaker but different than described.

This is our second purchase from Carvana, with the first being an excellent experience, and the second being a poor experience. Our vehicle showed up with two bald tires, a chunk of paint missing from the front that was not displayed on the website, and a torn CV boot. When it arrived and we inspected, this was noted to the individual that dropped off the vehicle to which they did not make a claim for us when they could have. It took multiple calls to Carvana, including one of those calls with a very poor customer service experience, and the others were well above average. Jaylen in the AZ call center that assisted me was stellar and ultimately is the reason I kept the vehicle.

2 days after picking up and driving the car I noticed bumping/vibrating coming from the back tires/brakes. I was told by the salesman Mike at the Avon Lake location to bring the vehicle back there if I had any problems. That was not the case at all. They told me to take it to e certain facility that deals with Carvana and Silver Rock. I took it to Mr. Tire in Amherst OH to assess problem. They found the brake pads worn down and also warped rotors!

To starts with me setting a appointment to deliver my car. An hour before they are to show, someone from Concord calls says they are behind and only have 1 trailer truck, and asked if he could drive it to me or reschedule? Kinda defeats the purpose of paying over 400 dollars to deliver with an appointment. Then when he shows up finally, he proceeded to tell me about the car kike he's selling it to me, I've all ready bought it, online. I know what the car has.... Then the real nightmare starts. On the 8th day my check engine light comes on and I am forced to file a claim to fix a car that I just paid over 27,000 for.

My name is Suzy **. I sold a 2020 Jeep Grand Cherokee Summit with 21517 miles on it to Carvana on 9/21/2026. The day before, Sunday 9.20/2026, I was sent a form to expedite the money portion. The form included my bank, routing number, account number and the Name on my account. I very clearly stated that the name to be used was Suzy M ** as that is how my account is listed. Obviously someone had to read it to get the bank information. However, the payment was sent to Suzy Melissa ** and the bank declined the transaction.

Excellent transaction, very smooth in every aspect. I could not have asked for a better buying experience!

Great Experience of both car so I will be buying again

I am good with the overall deal, trade offer and purchase price, but the final processing was such a huge hassle regarding insurance. I have current insurance on both my cars and always do. I notified Progressive to add my new car from Carvana on the day of pickup and sent my current insurance policy card. Carvana system denied approval and cancelled my appointment order saying new car not on policy.

Everything was fairly simple. My main complaints are the condition of the car. The detailing of the car looked rushed as they kissed most cup holders and door storage. The brakes and rotors are in need of replacement. The license plate bolts are stripped and hard to replace. There is a leak under the car and the car itself shakes when you hit 60 mph. A more thorough inspection of cars should be done before selling them.

Process was pretty seamless. Car was in great condition.

This was 5th car purchased from Carvana from me and my husband. All of the previous experiences were good except for this one. Major scratches on the rear bumper were NOT disclosed in photos and descriptions. I submitted claims for cosmetic repairs after a few days from the delivery date, but all claims have been denied. I felt like I had been scammed by Carvana. This would be most likely the last time I will be purchasing any more cars from Carvana.

The whole purchase process was very easy and went very well. Thanks again. 2nd unit from Carvana!!!

Best experience ever! So simple to work with them.

The process was so easy that my mind is blown. The Pickup was an experiment in itself, and the young lady who helped me made it even better. I was able to capture every moment of it for my social media post. She was so accommodating, I was in and out and under 15 minutes.

Carvana failed to do a correct 150 point inspection and delivered a car with faulty brakes and rotors causing a dangerous condition. Going through a claim with Silver Rock has been nothing but headaches. About to return the vehicle

My experience with Carvana was smooth from beginning to end! The best experience I’ve ever had in purchasing a car

I am extremely disappointed with my Carvana experience. I purchased a 2026 BMW 430i, and immediately after receiving the vehicle, I discovered a deep scratch and dent on the rear passenger door that was NOT shown in the vehicle’s disclosure photos. I reported the damage to Carvana the very same day I received the vehicle. This is not a small surface mark or normal wear and tear. The damage is significant enough that I received an estimate of approximately $1,700 to properly repair the door. What makes this especially frustrating is Carvana’s response. Instead of addressing the fact that the damage was not disclosed, I was told that the imperfection was considered minor and that Carvana doesn’t repair every cosmetic issue because that allows them to offer lower prices.

Very disappointed with my Carvana experience. Carvana took my payment before I had signed the required documents, which caused an NSF fee on my account. I have called Carvana several times trying to get an explanation and resolution, but I still have not received a clear answer. Taking a payment before the required paperwork was signed was extremely frustrating and caused an unnecessary financial issue. If you are considering buying from Carvana, pay very close attention to when your payment is processed and make sure you understand the timing before moving forward.

Carvana made everything super easy from the search functions to the selection all the way to ordering! Once I hit purchase I had to say “Is that really all there is to this?!” Communication with emails and such has been smooth since and the driver that came to deliver the car, Brandon, was super friendly and helpful. Will definitely use for my next car purchase!

Samm, the delivery driver, was amazing. That's where it ends. Got car Saturday afternoon. Sunday morning the check engine light came on. A LAUNDRY list of items wrong. Brakes, alignment, and MORE needed to be replaced. Driving 4 hours away, engine light is on AGAIN. Carvana claims they check these things, I think they lie. As long as its athstetically pleasing, and they sell the car, then who cares. Granted, I purchased the warrenty, but right into the shop immediately after getting it? 7 days there. There goes my 7 day money back guarantee. They (very painfully) extended it by 2 days. I'm BEYOND aggravated and will NEVER use them again. CARVANA. ONE AND DONE.

I was nervous about ordering a car online that I had never seen in person but because of the free shipping and seven day return window plus the great price on the car I felt confident in the process. I took it to a Kia dealership during the seven day return window and they confirmed the car is in great condition. I am very happy with the whole experience and would definitely buy from Carvana again as long as the car had free shipping.

The entire experience was smooth and easy! From start to finish, Carvana made sure everything was safe and secure. From ordering my new truck online to the great delivery people, I couldn't have asked for a better experience!

Buckle up folks. This is a long one. 08/24/2026.We purchased a BMW 3 Series from Carvana. The initial transaction was pretty painless with the exception of not being able to get documents to upload to their portal. They were quick to answer the phone and assist with this so, no big deal. Right? This was the last and ONLY time they were quick to respond. Through my research, I found several articles suggesting that you get a PPI done in the first week. PPI usually means Pre Purchase Inspection but since you already own the car it's more of a Post Purchase Inspection. However, with the seven-day return policy this is where your bargaining leverage comes from. It's in their best interest to keep the car in your hands, instead of returning it.

I got ripped off on my trade in. The original trade in amount was $19000 good for seven days. While there was still two or three days remaining I went back in and updated the mileage, adding 1500 miles to the original quote. My trade in value then dropped to $16200. Carvana would do nothing to address this. I bought the newer vehicle anyway but it left a bitter taste. The delivery guy was excellent.

What a nightmare. I can’t even leave a review without needing multiple attempts. My truck was delivered to my home, that was convenient and that’s where it ends. It was delivered with two keys fobs, one for my truck and one for… who knows whose truck. When I called to get it made right I was told I would have to take it to a Ram dealer and have them make a new key fob, pay for it, submit it and MAYBE I’d be refunded (for their error). Within the first day, my husband noticed one of the tires with a leak (that he had to get repaired) and who sells a vehicle that’s NOT state inspected??! Carvana that’s who. What a disaster!

In between the 7 days I reached out to complaint about the conditions the car showed up and no one got back to me.

Love my new car. She’s part of the family. Also Excellent experience with Carvana.

Delivery was great, although they enter my phone number incorrectly, which hinder calls from the people who were to help, I still haven't heard from the person who was suppose to come buff out the door frame for me,

I had a great experience with Carvana from start to finish! The process was easy, convenient, and stress-free. I absolutely love my Cadillac CT5—it’s beautiful, luxurious, and exactly what I wanted. I would definitely recommend Carvana to anyone looking for a smooth car-buying experience!

The communication is top tier, if you wanna make sure you have everything you need done before it's even ready they have it, even the delivery driver was amazing.

My initial experience with Carvana was great. Website easy to use, buying process efficient, easy and we were all set with our new BMW X5. Unfortunately, the car was advertised with a primary feature, a feature that was the main reason we picked the vehicle and it was not there when we picked up the car. The feature is a $2500 option for this model. Carvana admitted that their advertising was incorrect, but after days of calls and chat sessions with their team their best offer of compensation was $500, or return the car, which would be a huge waste of time, including returning our trade in vehicle... days of drama and time wasted... so a last resort option).

The staff were really nice and the car is great. When we received the car, the interior was dirty. You could still see food and liquid on the dashboard and a lot of dust on the dash and instrument panels. Additionally, the temporary plate was placed on the rear plate area, but it was destroyed after it got wet during some rain. The temporary plate was not properly scanned in on the app, so I could not print a good new copy to put on the car. It would have been nice if the temp plate was wrapped in plastic or laminated to avoid this.

This was the worst car buying experiences I have ever had. I had multiple issues while purchasing; I was told different information from different people and their website, the different departments don’t talk to each other at all, everything is dependent on their “system” so customer service is non existent. Every question asked was put through their “system” but I was getting different answers and my purchase kept getting delayed because of their misinformation. We chose to go to the vending machine for my toddler to see the new truck move through only to find out it was too big and just sitting in the lot, not a huge deal, but still a bummer because of the experience we were told about.

Very efficient through the whole experience. Delivery was a pleasure. My delivery person, Nadine, was wonderful! She helped me with some final details involving my insurance. The car I purchased was clean and ready to go right off the flatbed!

Bought a car with 80k miles on it and a detailed service record only to find that most of its 60k service had not actually been completed and that Carvana never addressed those issues. The battery in the car was too small, and several other deferred issues would have added up to several thousand dollars. Carvana should have caught and handled these issues during their 150-point inspection they make such a big deal about. The only saving grace is their return policy. Now I’m out the cost of the independent inspection and several hours of my time.

Recently, I bought a car from Carvana and last year I sold a car to Carvana. My overall experience is very good. In future, I will buy cars from Carvana without hesitation. They earned my trust. The buying and selling process is very stress free and smooth. I only have good things to say about this company. They are transparent, upfront and honest in dealing with their customers. They do not use any pressure tactics to sale their cars. As a customer you decide if you like any of their cars and want to buy one. You will know what I am talking about, if you ever visited a local car dealer in your neighborhood. I think Carvana’s success is lying in their customer oriented business policy.

Efficiently planned and completed. With brevity and thoroughness. Norberto was super organized and informed on important details of my transaction and quickly completed his assignment.

The worst experience ever.... I will never ever buy or recommend Carvana after all the lies and BS we went through.

The process of getting my car through Carvana was extremely easy and smooth, and I really appreciated how convenient everything was. However, I was disappointed with the condition of the car when it arrived. It definitely could have been cleaned and detailed more thoroughly before delivery. The inside was not as clean as I expected, especially considering the overall price of the vehicle. Other than that, the purchasing process itself was great.

Love that my new vehicle just showed up in my driveway...so easy! This is our 3rd purchase with Carvana and all 3 purchases have been spot-on. I like have so many more used vehicles to choose from to find the perfect match. I will, and have for several years, recommend this company for vehicle purchasing.

Bobby ** was my advocate for this experience; he made it as painless as possible!! Truly, it was an amazing experience. He made sure everything was taken care of and answered all my questions and even made sure I was happy with the vehicle before completing the activity!! I would recommend Carvana to anyone asking about buying a car just because of him!!

Getting the car was easy however the car was not clean. There was a bunch of candy and stuff under the seats. Other than having to wait over a month for the car to be ready and it being so dirty I’m ok with it at this time. Y'all may need someone else to clean and detail the cars. I have hardly had to drive the car so as of now it runs good

Terrible experience.. Already canceled 2 more vehicles..yes car could be returned and wait again for vehicle but the vehicle came with a burnt rear window told it still meets safety standards denied repair.. The tire sensor on because there was a screw in a tire.. Car came with non matching dull paint on door.. Huge scuff on front that they will cover but have to bring to body shop.. 2 rims are completely chewed up they deny fixing as well.. Other issues as well.. Majority of the issues are not in the pictures or advertisements.. The delivery truck leaked a quart of oil on my driveway as well.. just go to a dealership and avoid this headache

What are wondeful Experience!!! Great customer service. Quick transaction. Easy step by step online set up and Excellent delivery process!!!! I will.recommend Carvana to many!!! Keep up the good work. I'm one satisfied customer!!!! THIS PURCHASE WAS MY EARLY BIRTHDAY GIFT!! IT WAS A GREAT PRICE, ALL THE FEATURES I WANTED AND IT'S SUPER SEXY!!!

The online shopping process was easy and convenient. However, car was delivered with a scratch on the lower body that was not called out in the imperfections. When I tried to contact support I was 1 hour past the 7 day timeline, so they won't do anything about it. Life is busy with work, so I didn't have time to wait on the phone for someone until then. Big bummer. Now I have to pay out of pocket to fix something on a new car. Had an oil leak first day, due to their mechanics not properly tightening the oil drain plug, so had to get an inspection the next day, after having to buy oil to add to the car to be able to drive it. It was just leaking out onto my driveway, and presumably their truck without any awareness on their end. Other buyers, go take your car for a wash, and inspect it everywhere so this doesn't happen to you too. Customer service is automated replies, even with humans.

My overall experience with Carvana was a little bit overwhelming because of my insurance and plates but my overall experience was great because they were there helping me every step of the way to make sure I got the car of my dreams.

Was easy to do, and quick. Service people were so nice. Very pleased with the shipment didn't take long.

This is my second purchase through Carvana. Both were seamless transactions. Highly recommend!

Overall it was a great experience. The process was easy. I feel you valued my trade-in appropriately. The deliver driver was awesome. The only thing to improve on is when the driver arrived and I had to give him the physical insurance documents, that were uploaded and approved- he said they weren’t correct. It was 7:30 pm and I had to contact State Farm customer service as a result. It took 35 minutes to get the corrected documents. By the time the car came off the truck it was dark out and I couldn’t fully inspect the vehicle.

SAVE YOUR MONEY, DON'T TRUST THESE PIRATES. I hope first time car buyers don't deal with the scammers of Carvana. Carvana sold me a defective car. Of course a car that didn't have problem till after the "gracious 7 day period". My car has been taken to the shop 5 times in the past 7 months and upon contacting Carvana to help me trade it in for the same value they low balled me and gave me a trade in value -$5000 less from what they sold it.... in 7 months with barely many miles added to the vehicle.

Great experience. Everyone I talked to was nice. I will definitely buy my next car from Carvana.

Overall pleasant experience. Got a great offer on a vehicle sell, beating other competitors. Afterwards, decided to take advantage of a discount offer and converted my sell to a trade. The internal Carvana "process" doesn't handle converting a sell to a trade very well. The Carvana driver and I spent almost 3 hours on a call with corp customer service trying to get the pickup of my sell and the delivery of the trade sorted. In the end, it all worked out thanks to the exceptional humans at Carvana. The driver, Adam, and customer service team lead, KJ, were some of the best folks I've ever had the pleasure of dealing with. For a tech-forward company, it's somewhat ironic that the people are the reason I'd do business with Carvana again.

Brenda made the experience amazing. Car was clean and looked great. Will be back if I need to buy another car.

I bought a 2024 Chevy Silverado from Carvana. The process was easy. The delivery driver was very friendly and helpful. The only complaint I had was that it was delivered a day late. But it was after a holiday weekend so I do take that into consideration. I would buy from again. I love my truck!

From start to finish the process was easy and fast. The vehicle was delivered early and, in the condition, advertised. I would certainly consider Carvana for future purchases or sales.

Generally, I was very satisfied with the Carvana experience. My only caution is for prospective buyers to pay very close attention to the features / specifications on the car being purchased. I didn't notice that the vehicle I purchased was missing some features I assumed would be on it. Also, I found Sebastian, the AI support bot to be very helpful - more helpful in fact than the real person I was connected with when I had a question about license plate transfer.

Our sales rep was great. Made it easy. Just wish the car dispenser worked.

We bought a car for my daughter. It had a multitude of problems including the check engine light coming on. We exchanged it for another car. The second car wasn’t even road worthy. The check engine light came on within a few minutes of leaving Carvana. The car stopped running in the middle of the road. Obviously, the car was in no way inspected before it was sold. It created a very dangerous situation for my young daughter. BEWARE!

I’m a repeat Carvana customer. I have been raving for the past week about the Exemplary Service and great product quality. What brought me back is I saw a minivan from Carvana and noticed how new and free of scratches it looked. The Mustang I bought a few years ago had a lot of scratches that I had buffed out. That was a fast buy. I originally bought an Audi A5. It leaked oil all over my garage. Called them a few days later and they delivered a Mustang I chose under time constraints. The Mustang is great for someone in their 20’s or 30’s. I'm a real young 55 and I felt I was too old to be driving that. I saw the Nautical Blue 4 Runner and Loved it! A few days later I went there to pick it up. Courteous and respectful sales administration. It was a fast organized process and I walked away on top of the world. Thank you Carvana!!

Easy, one-stop shop. No haggling; price up front, financing easy. Not happy with appearance of unit when delivered dirty inside and out. Otherwise would have given 5 stars.

Easiest car buying experience in my lifetime. I chose my car, chose my terms and got it delivered within days of my purchase.

Customer service is non-existent if you want to return a car. It's been delay after delay after delay - while they keep my down payment and think I should carry full insurance on a car that they WON'T PICK UP. Horrendous is not a strong enough word.

Seamless transaction as always. First time trading a vehicle and it was very smooth. Staff was very professional and nice.

The experience was interesting, simple and efficient. I was able to find the vehicle that I wanted which was not available locally. I’m very pleased with the results provided by Carvana.

Terrible experience with my second Carvana purchase. My first purchase was a 2024 Ford Expedition with only 200 miles. A few days after I got it, I noticed that part of the front door, panel, handle, and mirror had been repainted after what looked like significant damage. The paint job was terrible and easy to see in the right light. I caught it quickly, took it to a shop, and Carvana covered having it repainted. I would have given that experience about 4 stars. My second purchase was a 2025 Buick Enclave with about 26,000 miles that was previously a rental. The pictures missed some pretty bad cosmetic damage. There is about a 1 inch by 1 inch gouge in the front bumper that looks like someone filled it with fiberglass and put white paint over it. I sent pictures to SilverRock and they denied the claim. I wasn't happy about it, but I decided it wasn't enough to return the car.

Buying process was a breeze. The car I received had bad tires that were cracking with tire tread of 2/32. Carvana inspection reported tires were good and that was a lie. Post purchase inspection showed a bad battery and battery cables that were dirty and rusty and all of that needed replacing. Other than that, I am satisfied with the car as of today. I still think this car was way over priced because blue book values it at $10,100.

Customer service was cooperative and helpful. Online ordering was pretty easy to do. They forced me to buy root insurance upon my purchase which was annoying, but I got it refunded. They delayed my pickup because they contacted my lender outside of business hours. Arranging outside financing is doable but requires you to talk to Carvana customer service and your credit union, and the steps can be difficult to understand depending on what you hear from both of them. When I got my car, the appointment was quick and easy, but there was undisclosed exterior and interior damage (light cosmetic only) and the car was incredibly dirty with dried out soda and a pungent odor. I spent 3 hours deep cleaning my car after I got it and the odor and stains are gone. Overall, Carvana is good if you need something and you don't have a ton of time to shop and you're okay with minor cosmetic defects.

This was the best car buying experience I’ve ever had.