Carvana Reviews

We placed an order for our 2023 Defender 90 S and planned on trading in our 2011 Honda CR-V as part of the deal. We had all the paperwork signed, and delivery was expected on May 22, 2026. At the last minute, my wife decided she wanted to be generous and see if we could change the deal so we would no longer trade in the Honda. She felt in her heart that we should donate it instead. The representative we worked with was very helpful and changed the deal for us at the last minute. We were hoping to beat the clock and still receive delivery of the Defender 90 that same day. We even came up with an additional $4,000, which was roughly the trade-in value we were receiving for the Honda, plus a little more. Unfortunately, we did not beat the clock and instead took delivery the next day, Saturday, May 23rd.

We went to the Carvana lot instead of paying the extra for delivery. That part was easy, they gave us a decent amount of time to look over the vehicle and do a test drive. The advocate there was very nice and had no problem giving us time we needed. The problems we pointed out (tires were absolutely terrible on the vehicle) were not able to be dealt with at that time. We ended up doing the deal and drove home the next day (5/24/2026). The check engine light came on before we started back home (a 2 hour drive) and there was a popping noise coming from the front at low speed. We were able to secure an appointment to get the vehicle looked at locally thru SilverRock warranty that Carvana uses, this was 5/26/2026. It took longer than expected due to the shop's schedule but they actually covered the repair for the popping noise (just a loose sway bar) and even replaced the tires with the same brand YAY!

First time purchasing a car fully online and I can't believe how easy it was! We chose to pickup at the San Jose location and Carl helped us. He was so great and had excellent customer service. He helped us with a little hiccup that the car software had and made sure we were good to go. He definitely went above and beyond and it was much appreciated. I will for sure be recommending Carvana to friends and family, and use them for future purchases. Oh and the car looked way prettier in person than the photos! Huge plus!

I am a disabled veteran 15 years of military service. I am currently a police officer 8 years of service. Carvana had my dream truck. I paid the shipping fee and the downpayment. Carvana shipped the truck. I waited 2 weeks. After two weeks I called Carvana to find out the vehicle was in Oklahoma. I volunteered to drive up and pick it up, however they assured me they would transport. Another week went by and the vehicle showed up. I drove 43 miles to location to pick up the vehicle. Upon arrival they said my trade in was being rejected. They said I could not pick the vehicle up on that day and would need to reapply. I contacted Carvana and they admitted the vehicle mileage had been entered into their system in error.

Horrible experience! The 2 employees at the Denver location did not show me how to operate the Tesla. They walked off, and I was left to figure it out by myself. I was driving the vehicle back to Montana. When I arrived to my first supercharger I was unable to charge the vehicle as they did not register it in my name. When I called Carvana, they pushed the issue off and told me I needed to call Tesla customer service. I called and was informed it could take up to 3 days before I can get the vehicle registered to me and only then could I charge. Luckily, Tesla customer service provided me with a world-class experience and was able to get it done in less than 5 hours. The car also gave me a low coolant warning on the screen. Still trying to figure out service and warranty with Carvanas 3rd party warranty and finding a service provider. I will never ever buy from this company again, and I will make sure none of my friends and family do either!

Wow, what a super easy experience. I was worried that the stated quality of the BMW was going to be worse when it actually showed up, but it was so much nicer I could not believe it! The car also is completely covered in PPI film, which was a nice surprise. Still smells new, even having 54k miles. Super easy experience with the vehicle drop off, and really liked having the 7-day test drive to make sure nothing went wrong after delivery. I try to never go to dealerships anymore, and normally go to CarMax or other "no haggle" locations, but they still try to pressure you into buying extended warranties and whatnot. Carvana, you don't even need to talk to anyone at all and can accept or reject whatever you want. Super enjoyable experience and recommend you try it for your next car!

When I received the Honda CRV, there was A LOT of scratches and marks on the car that were NOT disclosed on your website or pictures. For example, there is a huge scratch on the front hood from what looks like a tow truck back end hitting it. A lot of scratches all along the entire side of the vehicle. Even a few deep scratches that someone tried to touch up with paint that was not the same color black of the vehicle. It's worth mentioning when someone submits all of their documents before the cutoff time due, they get their vehicle on the delivery date as promised. Paying almost 600 bucks to have it delivered and it was pushed back 2 days because the paperwork was verified was not ok. Then no compensation or anything for it.

I initially took delivery of a 2021 Toyota Highlander, but unfortunately, it arrived with a noticeable, persistent odor. With a newborn son and a full house to transport, a clean and comfortable ride is completely non-negotiable for us. Carvana didn't miss a beat. They immediately arranged a hassle-free exchange for a pristine 2023 Highlander that ultimately ended up being a much better fit for our growing family's needs. Their team made what could have been a massive headache completely effortless. Their customer service is the absolute best in the business—responsive, understanding, and incredibly efficient. If you want a dealership alternative that truly stands behind its vehicles and prioritizes its buyers, look no further. I highly recommend them for a seamless car buying experience!

My experience was very fast and easy! The person at the pickup was very knowledgeable, kind, and respectful. My vehicle was also very clean and had no dirty smell which is a plus. Would definitely buy again using Carvana!

The car arrived on time at the vending machine and that experience was the coolest thing. The car was in almost perfect condition with one imperfection in the driver seat which I reported and is being taken care of. Just awaiting approval from warranty. Overall great experience. Nice car!!!!

Wow, be sure about a trade. Once it is on the truck you can’t get it back. Even if you don’t want to accept the car they delivered! The car delivered was dirty, liquid stains on the carpet, a dirty hair brush in the truck, multiple items smashed into the holes of the seats that had to be scrubbed out. No floor mats. I called and said the deal was off. I didn’t want the car. I could not get my car back, it just left and was still on the delivery truck! I asked to meet the truck at the Carvana location and give the car back as I just wanted my car back. They said they owned it now and they could exchange the new car for another car, or give me money back, but I could never have my car back that they just took 10 minutes ago. What a shady operation.

Amazing experience. Very easy. Customer service was awesome. Paperwork was easy. Insurance with Progressive was easy. The delivery was easy. The car was road ready and as described. Carvana made the purchase of a dream car stress free and EASY!

First y'all show up with the vehicle I planned to buy with tires needing replacement, then you decide to throw a last min $700 shipping fee that wasn't there in the first place, which didn't allow me to continue with the purchase. Trust lost. Not to mention the unreal treatment I received from Elijah in chat. He was rude and short with me and then dipped out of the conversation leaving me hanging. So I cancelled. Now I am finding out that the 4k you took from my acct won't be returned for two weeks? ARE YOU KIDDING ME??? I do NOT recommend this company. They blatantly lied to me on the phone (which the Carvana tow driver confirmed because he was standing right next to me when this lady fed me lies). They are rude. They are dishonest. And they do not deserve your business.

I would love to give 5 but I have to say 4 instead. I have 2 reasons, the 2 back tires were not the same size or type of tires that were on the front, this could have powertrain issues if left like that, we immediately bought 2 tires. Second reason is that the Jeep Gladiator did not have a good detail, we spent 3 hours the day we bought it getting all the mud and dirt off it and cleaning the inside too. There is no way the 150 point inspection was done, most items were covered in dirt and mud. I did like the ease of the purchase and it was the vehicle we were looking for with low miles and a good price.

Terrible experience. Car had so much undisclosed damage. Door mirrors didn’t work even though it said repaired. No original key. I was told that I should have known that from the picture of the key. How?! That cost me $335. There are scratches everywhere. They expect you to find these things in their blurry pictures of a black car. The car has already been in twice for maintenance and repairs in one week.

This was the easiest and most efficient way to purchase a vehicle when you have a busy lifestyle. All information was up front and exact. Delivery process fit my schedule and was done in 15 min. I will be using Carvana for all future purchases. Thank you!

Carvana is amazing. This is my 2nd purchase from them and again delivery of the car was amazing. Car was as described and they submitted a damage report to the windshield before. She even took it off the truck.

I loved how easy the process was to get a new car through Carvana. Being a busy mom, Carvana made this process so simple and convenient. I didn't have to sit at a dealer for hours, or chase kids around a dealership while trying to do my paperwork. Everything was simple and I love that! I got a really great car at a price that fits my budget. I couldn't be happier about going through Carvana.

Everything has been great as far as the delivery process and use of the app and the ordering process. The only issue I have is the scratches and wear and tear on this vehicle are the reason I’m returning it. I really like the car, but there’s more damage than what was shown in the pictures. I took it to a body shop and it would be 4 to 5K to fix it along with having to fix the curved wheels which weren’t in any of the damage pictures. If Carvana could help me address this through a shop that you all have ties with or some kind of credit off the purchase price to cover some of the repairs I would keep the car. If not, I understand, but I would say no one would want to spend 100 K on a car and it have the amount of unseen scratches and scuffs, and wear and tear that this one does. On top of that paying $290 for shipping when all the damage wasn’t shown is kind of discouraging.

I recently bought a car from Carvana, and what should have been an easy process turned into a stressful nightmare. 🚗 After a 2+ week delay, 20+ phone calls, conflicting information, and repeated promises that turned out to be false, I finally received my vehicle. My credit union overnighted a $35,000 check, yet I was repeatedly told I needed documents no one mentioned upfront or listed on my dashboard.

When the car was delivered to our home, the delivery person pointed out some paint overspray. They did report that so that we could get that taken care of. That was not reflected on the photos of the vehicle or noted on the site. There was also a coolant fluid leak. We scheduled the time with the body shop and the repair shop. When taking it to the body shop recommended by Carvana, they said there were signs that this vehicle had flood damage, and the car painting job was very poor. We found other electronic features that were not functioning correctly. We are returning it but we still have to pay the delivery fee. I won't be buying another Carvana vehicle.

One of the best car-buying experiences I’ve had in the 30+ years of purchasing vehicles. My requirements were very specific, and Carvana’s website made it incredibly easy to filter through inventory and narrow down the exact make, model, and year I was looking for. Before making the final decision, I still visited a few local dealerships to see similar cars in person and get a feel for the interior and driving comfort.

Everyone hates the car-buying process, which is why I was curious about Carvana’s approach. No salesperson, no back-and-forth with a manager, no pressure to buy extended warranties, lost-key coverage, or other add-ons. Just a straightforward process to purchase a car. Everything was handled online, and Carvana called with status updates along the way. I completed all the paperwork online, scheduled an appointment to pick up my new car and trade in my old one, showed up, signed the final paperwork, and was on my way. Simple, efficient, and hassle-free. I’ll definitely use Carvana again.

I purchased a 2020 Volvo S60 Momentum on 5/9/26 from Carvana. At first, I was impressed with the professionalism of the service but 17 days later, I am not. First, I noticed the performance of the safety system while driving on the road was overreacting. I found the vehicle had 3 different makes and models of tires which was affecting the safety feature performance. I had to purchase a full set of new Michelin tires, which has taken care of the issue. This was not disclosed in the vehicle prospectus. It is also standard knowledge that today's vehicles need matching sets of tires, which otherwise can lead to drivetrain damage and more. Other issues: the moon roof does not close properly after opening, and a rust spot from rock damage was clearly visible above the windshield on the passenger side (this was noticed within the 7-day "guarantee" period and is being repaired at no cost).

Buying a vehicle online was a great experience. No hassle. Took my time and found the perfect vehicle. Finding the best price suitable for me. The way the site is setup.. Weighing my options by fiddling with the prices round to fit my budget. Not to mention..The vehicle was like it was described. It's like a brand new vehicle, no dents, leather look it was never sat in..etc..was clean just like purchasing from a dealership. Signed the contracts online, my vehicle was delivered to me within two days, was able to pick the drop-off time that’s convenient.

The buying experience was great! The car was missing a key fob which I was aware of getting that taken care was an all day 600 dollar expense. Also the tires had hardly no tread and there was a big screw in the tire which the tire could not be repaired so after another 600 dollars I had a new set of tires. The car is very nice. I like it Lot

Easy buying and selling experience. I think there can be a little more care done to each car though. Especially when buying a used electric car or newer car, they all have subscriptions or memberships in the previous owner's name, that should be an item you make sure to disconnect and allow easy application for anyone wanting to buy

Overall, I would say we had a good experience. We just purchased our third vehicle from Carvana and so far are happy with it, however it is technically only the second vehicle that we actually took delivery of. The second vehicle, which had only 11,000 miles on it didn't have functioning A/C, so we never drove it off the lot. I don't know how something like this made it past their inspection, but the rejection was smooth and simple, and the money that I paid for the car was immediately credited to my account. Those funds were then used for the car we actually took delivery of and are happy with.

Great truck with a great delivery from Jason in Springfield, MO. Went really smooth and plan on using Carvana again in the future. Highly recommend Carvana and have had really good experiences using them, better than any dealership.

I can't find the order number. Overall, kind of frustrated with the Carvana experience. First issue was the expected delivery date. I was on a very compressed timeline, being in the military between duty stations. Part of my shopping criteria was delivery date making sense. I selected this vehicle which said "pick it up on Monday" and delivery date would be before I started travel. I felt like it was a "bait and switch" when I completed the order process and then when I went to schedule pickup, the earliest date available was not Monday but 5 days later! So then I had to reschedule my whole travel plans to accommodate this new earliest pickup. It felt very scummy when I was a victim of your false advertising. If you cannot accurately advertise a vehicle delivery date, I think it would be better to not advertise it at all! Next Issue. I'm having multiple conversations about this issue with your team.