Carvana Reviews

I bought a car at Carvana in November 2021. I have not been able to sell or exchange the car because Carvana made an error in the DMV registration, and there is a discrepancy in the miles that makes it look like a fraud. I have been talking to Carvana for almost two years, and they have been unable to fix anything. I have lost several opportunities to sell my car or exchange it for another, and the transaction is canceled when the car report runs. Nobody does anything to correct it, and it has hurt me considerably. Do not trust Carvana; the customer service is impossible to contact because they do not give you a contact number, and you cannot speak with them directly.

Highly recommend Carvana. Very pleased with a fair offer that was higher than many of the other applications and local dealers. The process at selling the car couldn't have been any easier. The employees and location were great too.

I purchased my car from Carvana after carefully reviewing the all the images and the written detail. After payment, I noticed the the car was not a 6 speed manual as advertised but an automatic transmission. This is a pretty big miss as the interior image was not clear and the window sticker wasn't available. Before delivery, I contacted the "customer care" team and they informed me that technically it was a manual because with the automatic transmission you could put it in "manual" mode. Absolutely absurd and fraudulent. The Carvana rep said that they would file an incident report and get back to me.

I received the car. Next day as I accelerated to overtake all power went and the engine warning light came on. Narrowly avoided pile up. Not a roadworthy car as delivered but still no refund on delivery charge. The fault is so obvious it is difficult to believe they conduct any checks. The car also stank of smoke so not sure it had been properly cleaned. Very disappointing and nearly fatal experience that cost over $1000 unrefunded dollars for a car that was not even useable let alone safe.

Temporary plates expired in Nov. I’ve called, emailed, chatted every day to get permanent plates. I’ve been told to just keep waiting. I’m not paying for a car that I can’t drive due to expired temporary plates.

Stay away. After first teaching into my account and taking thousands of dollars they wouldn't sell me the car after I uploaded 5 different certified documents proving who I was. Took the money tho. Then after finally fixing that issue the next day, they sent me my car. Lame assist was non functional and paint was 2 different colors, telling me it was in an accident that wasn't reported and their inspector was to blind to see. I swapped the car out for another. Car comes in and instead of rolling my original money over they decide to take the entire payment from me again! Leaving me over a thousand negative in my account. Also the new car was also repaired and had no badging in the back. So another unreported accident the inspector let by?

Very satisfied with the overall experience. Purchase was easy and convenient. Delivery was on time and the driver was extremely professional and friendly. Mechanical and physical condition of the truck was exactly as advertised and expected. However, I was disappointed with the detail and cleanliness of the vehicle. This was my 5th purchase with Carvana and the vehicles have always been received in very clean condition.

I am still in a state of shock as to how seamless the process was for me to purchase my vehicle. The team at Carvana communicated every step of the way. This is a better way of purchasing a vehicle than going into your typical dealership. This was my first purchase with Carvana, but it will not be my last. I love the Carvana process.

So, I always had a good experience with Carvana in the past when it came to selling my previous cars until I actually bought a car from them for the first time. I bought my Dodge Durango back in April 2023 and it worked fine for a few months then all off a sudden the car starts shutting off while I’m driving almost causing an accident. This car has shut off on me 3 times! I’ve also taken it to fix other issues before this as well. I contacted Carvana about this serious issue and their response was I can either sell back the car or trade it in for another one. The problem with this is that they are offering me $13,000 less than what I owe on my loan. I will never purchase or sell any car to them again especially when the cars I sold to them were in perfect working condition and they sold me a death trap. They need to do better when selling these cars ensuring they are in perfect working condition.

I purchased a car through Carvana because of the 150-point inspection and 90-day warranty that came with it. I wanted to make sure I had a safe, reliable car. I did not realize at the time I accepted the car that there was a lug nut missing off of every wheel. Me and my 18-year old son have been driving this vehicle around for the past 3 months in an unsafe condition. A quick Google search will tell you that a missing lug nut causes the others to loosen over time because of the pressure and eventually your tire can fall off the car. Carvana sold me the car in this unsafe condition with no warning and could have killed me and my child. Would never purchase from them again.

Contracted to purchase a Toyota Avalon. Jumped through the hoops, nothing ridiculous, but time consuming. I scanned my driver's license and was told that wouldn't work, they need a poor quality picture, whatever, My frustration is they have taken the money out of my account both for the car and for shipping. I was supposed to take possession today only to be told it will be a week or so, then I can have it. Never mind I took half a personnel have to drive a 177 miles one way to get the car, but my insurance was supposed to change today. So, I have paid in full for a car that they don't know where it really is. I suspect one of the following;

The online quote was easy to get, and it really did only take two minutes as advertised. Once we got to the Carvana location it took less than 15 minutes and we were on our way with a check in the full amount from the online quote. I would sell again to Carvana.

My car was picked up without a MD or VA state inspection. This is 100% illegal. I live in Virginia and picked up the car at the closest Carvana which is in Gaithersburg MD. I was told I do not have to purchase the vehicle. I asked to speak to a manager and was told the salesperson and the technician were only 2 working that day. I was told this is common. They do all the time.!?! I had to spend 3 hours of my time waiting for an inspection. I have contacted both MD and VA state police and they both stated this was illegal and a Suspicious activity on their part. He assured me they will be investigated once again.

I have to say dealing with Carvana was a breeze and none of the runaround from the dealers. It definitely depends on the type of car but generally Carvana offers a fair price overall. At times, you can probably get a little more on eBay motors for example, but then you have to deal with the hassle and handle the transaction yourself. I literally went online, put my vin # or you can do by plate, gave a little detail about my car and submitted. They give you the offer right on the spot. You get a few more emails to answer, submit some documents, and they guide you along every step of the way. Then you set up your appointment for them to inspect the car, they hand you the check and the car becomes Carvana's, It was so simple, smooth and would do it again.

They approved, took a down-payment, had me sign a contract, requested info, then did not review it and canceled my order. Did not ship the vehicle but claim they are going to keep the shipping fee because they did ship the vehicle. I have filed with BBB and state AG. I dodged this bullet, they are being sued by multiple state AGs for bad business practices.

While the buying and trading-in experience was better than a regular dealership, what was delivered and what was shown in their photos did not match. Highly disappointed in not backing up their product. They had 2 photos online of small scratches. No big deal to us. But what was delivered was massive, multiple and deep scratches in multiple places throughout the truck. Why show 2 small ones online and leave out the obvious ones…? But Carvana said this is normal wear and tear and it is what it is... “Nothing we can do”. Disappointed as without this issue, I would use them again.

Filled out the form a year ago, took a while to find the right replacement, but Carvana kept updating me on the current market value. Decided to sell, whole process took a few minutes to take pictures and upload licenses and title, made an appointment and in a few minutes drove away with a check. The amount was twice what another car site offered. The only thing that didn't work was the electronic signatures, and honestly I think my wife signed in the wrong box and hit "complete" before I could sign, but the form wouldn't allow an edit so we signed paper. We also got to see a car loaded to the car vending machine, which is more fun than I've ever had at any other car dealership.

I was a bit skeptical at first, but let me tell you! This was BY FAR the easiest car purchase I have EVER made. Carvana couldn't have made it easier. I traded in my vehicle, too, when I purchased my new car. What I saw on their website and what was delivered to my door was exactly the same...no surprises! The gentleman (Alex) that delivered my car was great and he was well prepared and kept me notified of when he was leaving and his ETA the day of my delivery. From the time he arrived to the time he left was less than 15 minutes! As long as you do everything you're supposed to do upfront, it's seamless. I have recommended Carvana to all my friends. My partner bought a car through them as well and was just as pleased. Stop buying cars the hard way and start with them now!

I was very skeptical but within 1 day I had an offer, uploaded documents they needed, they confirmed everything & picked my car up the next day and within 48 hours the money was in my account. SO EASY.

My wife and I have bought four cars through Carvana and recommended them to our friends and family. Never again. I don't know if they are scraping the bottom of the barrel for used cars or they're short of Staff or what, but a vehicle my brother got and one that we just got were in poor condition. The carpet in ours has a terrible sour smell and they literally spray-painted it with a brown dye to hide the damage. What's worse is that my 5-year-old grandson could have done a better job with the carpet dye. The only recourse Carvana would allow is to trade it back in, but they had no other cars that were similar at the time. I offered to replace the carpet myself at a cost of $300 but refused. Combine this with a rusted-out sunroof and a broken storage panel cover, along with a battery that goes dead overnight, and you can guess how happy I am.

The Saturday before our delivery (Friday) we had decided to sell our old car and get something newer that would work with my wife's disabled mother. The 2020 Kia Soul on Carvana's site seemed to be a Godsend. Truly we felt that we had been nudged by God into doing this deal. We still love the car but we nearly didn't get it when it was delivered. The process to buy the Carvana car went smoothly and I uploaded my Drivers License, Docusigned the Sell/Purchase documents, and uploaded my insurance binder my insurance agent provided. All three items were accepted and received the "Green Checkmark" on the Carvana site. We were ready to get our new car!

Very well handled and professional. In a matter of few minutes I had my offer and the amount was very reasonable. The questions were easy and the tech worked great. I highly recommend it to anyone else.

I have been a Carvana fan since I purchased my first vehicle from them in 2018. I have since purchased personally, or referred friends and family, who have purchased from Carvana since 2018. I live in Georgia and therefore purchased from Georgia. I referred a cousin, who was very satisfied and purchased from Carvana in California. So, when my daughter, who lives in Illinois needed a car, naturally Carvana was my first thought. We went online and chose several cars and my daughter fell in love and decided on one. Of course, Carvana offers a 7-day guarantee, the ability to trade cars if not satisfied, and all things to attract and secure your business; and until Carvana in Illinois, I was sold. I made a very hefty down payment, my daughter picked up the car and finally she was mobile.

This was my GO TO PLACE a few years ago when I needed a car and was young and now; wow. I mean WOW I have to get a lawyer. I wanted to make a purchase. I went through the process and was ready for fees and so forth... Then Carvana had an error in their system and it took 3 days to get back to me. I canceled and decided not to go with it. Now being told an exception could be made it won't be for me because I did not cancel within 24 hours of the order date. Shipping is not refundable. Even if the cancellation was only due to their error, and was not known for 3 days of their processing...1200 dollars went along with root insurance money for a car I never even had delivered to me...The root insurance that they do not assist you with even though you go through them to get it...

I started to investigate Carvana when the use of my 2020 KIA Sportage was so low. I had only 8000 miles on this car over the 4 years of ownership and I determined it was a good time to sell. I watched the offer price go down over a three-week period and initiated the selling transaction. It was extremely easy to do everything online and an appointment was set up to deliver the car to the local dealer. The complete transaction took less than 15 minutes and I left with a check. They took care of paying the remaining loan balance and did all the transfer paperwork. I was very impressed with the efficiency and friendliness of the agent handling the transaction.

I sold my Infiniti G37 to Carvana online. They made an offer that my research showed to be fair. The selling process was convenient and done entirely online. A friendly driver picked up the car a few days later. Payment appeared in my bank account shortly thereafter. I found the entire process to be painless and I would not hesitate to use Carvana for future transactions.

Experience seemed great at first. Within 5 months, my '150-point inspected' vehicle needed breaks, routers and a transmission flush. This was already after the drain holes had to be flushed and carpet replaced. If you are going to use Carvana, be sure to take your vehicle to a mechanic right away to inspect every inch.

After review what was involved with several online offers for my car, I selected Carvana and provided all the information required within 20 minutes. Shortly thereafter, I got confirmation that the transaction was approved. The next step was to arrange for an appointment location and date. Easy enough since the nearest location was 10 minutes away. I prepared the necessary paperwork and was done in 15 minutes. Direct payment to my bank account was received one business day later. Totally straightforward with no surprises along the way. For those looking to sell a used car with minimal effort, Carvana is worth considering.

Carvana purchased our vehicle. We received over double what a local dealer offered in a trade. The process was easy. We took pictures of our car and completed a description online. We accepted the offer and set up an appointment to deliver our vehicle as this saved a transportation fee. All signatures were online before our appointment. We dropped off the car and Carvana did a test drive. We removed our plate. Payment was sent directly to our bank 2 days later. Overall, a very satisfying transaction.

I've purchased from Carvana twice now. Both times there were un-disclosed cosmetic defects. The most recent had scrapes and chips in the paint and the car had been re-painted in certain areas. A repaired front bumper clip was reported upon delivery, with scrapes and unreported chips above it. I think the damage occurred while in transit. Carvana refused any responsibility saying it was considered normal wear, even though it wasn't listed in the imperfections prior to purchase. While it didn't affect the function of the car, I was disappointed that Carvana denied responsibility.