Carvana Reviews

All I can say is that they are amazing! I'm loving my Drop Top Camaro. The buy was very easy absolutely no hassle and the guy that brought my car to me was so down to earth and funny. Carvana made me feel like family and I recommend them to anyone.

My review starts with a story... I purchased a vehicle from Carvana last year which I loved. Unfortunately, on June 27th we ended up totaling that vehicle due hydroplaning in a severe downpour. We rented a vehicle to get back home 3 hours away. With the upcoming week being 4th of July, it took longer than normal to find out the condition of my vehicle. I already had a trip planned 4 hours away and had to take the rental vehicle. I found out the day before I left that the vehicle was totaled.

Okay so I was looking for a 2023 chevy camaro zl1 manual. Took over 6 months to find one in the color and condition I was looking for. Finally came across the one I bought from Carvana that was the exact thing I was looking for with only 3900 miles for a price under my budget so I went for it. The minimum down-payment I had to put down was insane. I had to put much more down than I had anticipated. I also was trading my other vehicle, a 2023 gr86 to them to use it on this purchase. They gave me 26k and some change for it which I originally bought it new for 30k in late 2023 with maybe 2 miles on it. They are now reselling that car for almost 33k with 21k miles on it. So in essence they are ripping someone off but hey at least it wasn't me this time. So when I got the car I was super excited then I got less excited. I had it delivered to my house.

It was a great pleasure working with Carvana. Customer support was friendly and helpful every step of the way. They helped when the terms changed and gave me a window to provide payment for the vehicle. It was my dream car and they helped me get it. Delivery was smooth and the Heather was incredibly helpful.

Terrible communication and experience. Your advocates play the game of guessing you to death and telling you that they are taking care of things and promised that they will call you back and then once you’re off the phone with them it is a radio silence. I originally got a Honda that was all rusted. It was definitely in a flood. I then set up an exchange that ended up getting delayed for two weeks because there was a paperwork confusion. This entire confusion was because of a lack of communication between advocates no one ever gets back to me for the past week.

I purchased a 2025 Hyundai Kona from Carvana with full factory warranty and it was disclosed that the vehicle had been in a minor accident. What was not disclosed is that none of the repairs that should have been done to make the vehicle whole again was done. I took the vehicle to the local dealer for what I thought would be warranty work only to find that the faulty air flap would not be covered under warranty due to all the missing and broken parts from said accident. I reached out to Carvana and was assured they would make things right. Every employee I had contact with agreed after seeing the pictures that the vehicle should not have been sold and at $24k at that.

However, our description from Carvana said there was a moonroof and there is not a moonroof. I believe most everyone looking at the description page would have thought it included a moonroof.

I wanted to sell an old car and I accepted Carvana’s online offer. It was more than 20 years old, and my state will not issue a title for a car that old. The DMV told me I could sell it with just my registration. So I called customer service to explain that and I was told it was fine, they would buy my car. I went to my appointment the following morning and after waiting some time, a salesperson approached me. I smiled at her but she did not smile back, she just said, "Give me your title." So I explained I had none but my registration would suffice, and I said I was told so by Carvana customer service on the phone. She said, "No, they told you the wrong thing," and I said, "I think you are mistaken." She then turned and walked away, saying nothing.

I ordered a 2020 silver Ford Mustang. It was delivered in a timely manner however there was lots of paint damage that was not disclosed in the photos. I made a phone call and spoke to Fausto and he helped me find a 2019 Mustang convertible that was an excellent condition. They brought me the replacement car within three days with no issues at all. My experience with Carvana has been great. I have purchased five cars from them and sold them one. I do recommend this company.

I second-guess myself about using Carvana, but I went ahead and pulled the trigger and I’m so glad. I did quick easy delivery right to your door. I love the car. They made the whole process so easy and it was way better than spending 4 to 5 hours inside a dealership.

Here's a more polished and impactful version of your review while keeping your frustration clear: **Carvana is by far the worst company I have ever had to deal with.** The entire experience felt incredibly frustrating. They collected all of my personal information, only to tell me they needed to verify a previous address from my credit report. I provided the exact address, and they still insisted it was incorrect.

Horrible customer experience even with Javier the supervisor. Multiple mistakes made with no repercussions or compensation. Extremely disappointed. My friend also just received his SUV with scratches all over it.

Here are things they were not upfront about: the delivery time can change. I wanted a car before the 20th (shopping on the 14th) and chose one that was marked "as soon as the 16th". After going through all the steps, the final delivery date was moved to the 21st. There should have been a cancel button available right here. They also provide no way of using your own insurance (at least not electronically), so you find out at the end that you have to sign up for their insurance. I have platinum rating for my insurance, I am not using someone else. And now, I have to wait 10-15 days for my money to be back in my account, despite the fact that they were able to pull it in minutes! STAY AWAY!!

You didn’t just drop the ball — you launched it off a cliff. I’ve spent $50–60k on vehicles with you, including a 2019 GMC Yukon SLT literally two weeks ago, and the chaos I’ve dealt with since is unbelievable. Four cars, constant delays, excuses stacked on excuses, and outright gaslighting. Your own staff admitted things were messed up, yet nothing was fixed. Your “zero stress, easy process” core value is a joke. After what I just went through, traditional dealerships are easier, more honest, and more reliable than Carvana. That alone should embarrass you.

Had been contemplating giving Carvana a try and found it pretty straight forward. Either you buy it, or you don’t. 150 point pre-sale inspection, oil change, etc. before it's listed. 2 finance options of either through them, or your own financing or cash payment. I did down payment + my own financing with a trade-in of my older car. Advice is get pre-approved and shop accordingly. Once decided all documentation is done online via virtual signatures. You set an appointment for pickup at a local venue/kiosk OR for X bucks have it delivered. I chose drive my trade-in and pickup then back home.

I must say, I'm happy that I decided to buy a car from Carvana. The fact that you are allowed to purchase and trade within 7 days no questions asked, is wonderful. Everything is made easy for you to do. The deliveries or pickups. Signing the contracts. Seeking assistance, etc. All the employees were great. Customer Service. In-house, and the drivers. Thank you Carvana. I will definitely recommend you to anyone I know that will be looking to buy a vehicle.

Not good. Ai feeds you answers you want to hear. Had to pay 110 for ac work. So their warranty is junk. Even though I shouldn't have had to pay to fix their car. Delivery was good. That's all that went real good.

Upon delivery of my vehicle the delivery agent found a flaw with the locking mechanism of an aftermarket tonneau cover which appears to be newly installed. Carvana approved the repair but their repair agent (Maaco) was unable to source the required part. I called the cover manufacturer and confirmed this. Carvana said they would replace the cover but only with a less expensive and inferior product. I objected but was basically told to “kiss off”. What to do but hold my nose and write this review.

Honestly I was so tired of all the dealership hassle, this was the most pleasant experience from the comfort of my living room just a few clicks away and my luxury vehicle was in my driveway the next day. I will never buy a car the traditional way again.

My experience with Carvana couldn’t have been any better. The car is great! We got a 2025 Chevy Trax and overall am very pleased. Everyone involved has been courteous and professional. Would HIGHLY recommend to anyone needing a vehicle. They really will “Drive you happy”!!

Pros: I enjoyed the ability to sort through 1000s of vehicles online, and was able to find a vehicle that fit my needs in terms of make/model/mileage/ features/pricing without having to haggle with a dealer.

This whole experience has been great. I spoke to one of the Carvana associates. His name was Eric. He was very helpful very patient with me. Thank you to Eric. He explained everything to me. Was the great experience. Thanks so much.

This was my 3rd car purchase and a very disappointing experience. The first car I picked had a mechanical issue that need to be repaired and would have delayed the delivery date. So I cancelled the order and picked another car which I had to pay additional shipping fees. The second car I picked was delivered and the Carvana rep who delivered the car left before I finished the test drive. During the test drive the car was making a loud noise when braking. Also the car did not have and caps on all four tire valves. I called carvana to let them know of the issues and the rep told me to take the car to the BMW dealership and have the dealership call Silver rock to file a claim. Bmw dealership inspected the car and found damage to a wheel baring, rotors that were bad and failing and worn out brake pads. Also the wheels were painted over to cover damage to them.

As I attempted to sell my 2011 Subaru Legacy 2.5i premium with all the upgrades, I was offered 1300 dollars, and told this was based on its value nationwide using an algorithm. Upon doing research on what Carvava sells these for I see that what they say it's worth is nothing close to the offer and it is not based on current or even past sales. They just want to get the vehicle for as cheap as possible for maximum profits. They are selling cars in this same condition with around the same miles for $13,990, $15,990, and up. The Carfax of my vehicle is flawless. The previous owner got oil changes exactly when needed and recommended, tune ups when suggested, changed air filter when suggested, anything suggested was done and that reflection is on the Carfax.

Great experience, very simple. Only issue is the previous owner is still tied to the car. The only way for me to clear them out is to go to a Mercedes dealer. This is a timely event and the appt., since I didn’t buy it from Mercedes, is taking 3 weeks.

If you know what you want it's great, easy and reliable but if you're shopping around not for you. I live in a very small country town. We did have to travel for pickup which was more than ok. Spent exactly 8 minutes in-out trade in and on my way back home. LOVED IT. Our new car is exactly what I was looking for. Thank you Carvana.

I have sold three cars to Carvana - highest price from any dealer - but this is the first one have purchased from them. I will never step foot in a dealership again because it is so stressful. Negotiate, wait four to five hours or longer then get pushed to spend more money with the finance manager (another salesperson). I did pay cash for my Alfa Romeo so I can’t say to financing. I was expecting to find more damage than was called out but it was actually better than described. Eugene the delivery driver was great answered all questions.

The buying experience was excellent! We found the perfect vehicle and it was a breeze to purchase. The vehicle was waiting for us, just as it was pictured online - no surprises. We found an immediate issue with the vehicle, and the agent recommended that we file a claim through the warranty. We took it in for an estimate and for a general inspection, where another issue was found. The repairs were done under warranty, no problem. No haggling. It took a month for the repairs to get done because the warranty company took a week to approve the repairs and the auto shop ordered the wrong part. The delays were not enough for me to lower my rating, however. It was still a five-star transaction.

Process was extremely smooth and easy, I noticed a few defects that was mentioned like a crack windscreen bad tires. Carvana was quick and easy in replacing the windshield the tires and break was drama and ended get cheap tires. The tires were determined to be bad by 3 of their technician and at 1st refused to replace them after back and forth they replace with cheap tire and not the recommended run flat extremely disappointed because because getting the car the rep told me they would take care of it and took pictures. They said my breaks were good and BMW changed them under warranty because they were unsafe.

I love my first car, it was so easy to finance and do the paperwork on. They called to make sure that I knew everything on their side was working and happening. But I took my car to a shop and found rust, currently we are still waiting on Silver Rock to take care of it; so don't forget the option to add warranty or protection as well! Other than that their customer service is great and not lacking in communication! Overall better than a dealership.