Carvana Reviews

Imperfections hidden and Carvana hides behind it being “cosmetic”, which the damage is not. Rear glass is scratched all over with deep gouges to the point it restricts driver view. Carvana then claimed their records show it needs a deep cleaning is all. Wouldn’t cleaning have been performed during the prep to get the car ready for sale? Worst customer service, the sad part is it’s a nice car if Carvana would just do the right thing. As a repeat customer, the way I’ve been treated this will be my last purchase with Carvana and I’ll be heading to small claims.

My experience with Carvana has been extremely disappointing. I purchased a 2024 Lexus NX 350 Premium based on the vehicle’s online description, advertised features, and overall condition. Unfortunately, the vehicle I received did not match what was represented on the website. Upon delivery, the vehicle had damage that was not disclosed in the listing. There was additional damage that we pointed out to the delivery representative, but he only documented one of the issues we identified. This was frustrating because I expected the vehicle’s condition to be accurately represented before making such a significant purchase. Even more concerning, the listing advertised features that the vehicle did not actually have when it arrived. These features played a significant role in my decision to purchase this particular vehicle. Had I known the listing was inaccurate, I may have made a different purchasing decision.

Worst experience of my life! Do not buy from Carvana I am literally thinking about not dealing with a third vehicle! Two SUVs with transmission problems and silver rock wants to give you a used transmission! No! I don’t want 18,000 mile warranty and 60,000 miles. My first time buying a vehicle and I still haven’t had this resolved suv is still at mechanic AAMCO shop almost a month!!!!! Ridiculous I’m so very angry about to get a lawyer!!!

I purchased this car on 9/24/26. It has been in the shop. I have not drove this car not 1 day.

I will start by saying that using Carvana was the worst experience I have ever had. I purchased a 2021 Chrysler Voyager and used my 2015 Chevy Cruze as a trade in. The initial experience was good. However, only thirty minutes after driving off with this van the transmission began to fail. I went back to the pick-up spot in Boise, ID and was told to call customer service. I called and was on hold for an hour! Then I was told that they would not give me my car back but would cancel the order on the van. This is undoubtedly the crazy thing I have ever experienced. The worst customer service I have ever dealt with in my 50 plus years.

I attempted to buy a car on August 19 that turned out to be a lemon. The day after we received it it was barely drivable so it went into a garage. It needed a new transmission, a new fuel and pump line as well as a catalytic converter. It also needed a new galaxy brain. At 1 October, Carvana gave me a one time offer to exchange the car for a different vehicle which I did. Today is October 28 and they were to deliver it yesterday but did not. I am now driving to Tampa to get it myself. It has been a roller coaster of a mess and has cost me almost $3000 because I was paying for the car and insurance, but never driving it. I cannot emphasize enough how much you should not use Carvana ever. It is not worth the risk and it has been a horrible, horrible experience.

Was one of the best buying experiences that my wife and I have ever had. Very simple and stress free, and when we picked up the car the experience got even better. The gentleman there was super friendly, I would highly recommend Carvana to any and all

I had awesome experience, such a blessing. Fast, friendly, excellent service

Second vehicle purchased through Carvana. Great experience both times. Every person I spoke to was pleasant, knowledgeable, and had notes from previous conversations. This was invaluable. Carvana was very flexible, as my trade-in’s title was delayed because of mistake on my file at previous lienholder. Delivery was on time, easy, very professional. Vehicle was extremely clean and ready for us.

What an absolute chaotic mess this has been. My vehicle showed up a day late, which isn't a huge deal now that I look at what else I've had to deal with. This vehicle showed up so dirty. It was like they took it as trade, and just turned around and dropped it off at my door. No, don't get me wrong. I'm hoping that they're going to send out money for an auto detail that i've already had to have done because it was so disgusting, but it can take up to a week for them to authorize, said money. The vehicle noticeably had scratches, and I crack in the bumper. All of which are gonna be repaired... But it's just disappointing that I spent the entire first week of owning my vehicle running from shop to shop. I'm not sure who does their inspections, but they're not good.

First time using Carvana, great experience. Car was as promised.

I am incredibly unhappy with how Carvana has handled my purchase of a vehicle. I bought the car outright so I wouldn't have payments. When the car was delivered I was informed that it did not have a front license plate bracket, which is legally required in my state. This was NOT disclosed to me prior to purchase, but I didn't care too much since they said they would have it covered. Fast forward a month later, to today, and I have spent a total of 16.5 hours on hold with both Carvana and SilverRock, visited 2 mechanics in person that I was led to believe were "in network," trying to set up the fix to get this damn bracket on my car, but it STILL IS NOT INSTALLED.

Great experience and easy process. This is my 2nd car I purchased from Carvana. I will continue purchasing from Carvana. Great customer service from from the driver who delivered my 2020 Jeep Wrangler.

I bought a 2022 Nissan Rogue Sport from Carvana and discovered a repeatable problem immediately after delivery. With the engine off and the driver’s door closed, pressing the door from inside triggered a door-open warning and beeping. I reported it right away and documented it with a video and photo. I also have concerns about the car’s overall condition and finish. It appears to have been repainted extensively. The paintwork on the doors looks poorly finished to me, with noticeable ripples on the passenger-side door. This added to my disappointment with the quality of the vehicle I received.

The process of purchasing my car was seamless. Surprised that the vehicle did not come with floor mats and the car phone charger does not work.

The ordering process was easy and very straightforward. While our order was delayed one day, the delivery experience was smooth. The delivery guy was very helpful and knowledgeable. We will definitely buy from Carvana again in the future.

Easy process, so far so good with the car after a week. Definitely had way more scratches and things not described or pictured. But overall I’d buy again.

Carvana bought my vehicle, they gave me a check that is returned-reason not authorized. It has been 3 weeks and still haven't gotten paid. No one will help at Carvana as they use AI. I called the company, they advised that someone would call me and they never did. Just a terrible situation.

You can’t see the car, or drive the car, before you buy it. You can return the car but you will lose your trade in and shipping fee. File a request for repairs of the undisclosed damage and they tell you that it is normal wear and tear. Speak to a representative and they never call you back.

I chose Carvana because I was in an accident 6 months ago, had no car, so decided to get one through Carvana. I filled out all the paperwork, paid in cash, and was notified that the car I bought wasn't available. No reason was given by Sabastian, an AI bot. A few emails later, the same bot emailed me to say, "Sorry it didn't work out," and listed more cars I might like. They already withdrew the money from my bank account, a large amount for me, and I was informed I would have to wait 10 days for a refund, which left me with a small amount in my checking account. I had to fight for a real person to talk to, and finally got one, and she explained that although they didn't know why the car wasn't available, they still took the money out of my bank account. Now I'm left with no car, no money, and very frustrated. Horrible customer service; it left me with a lot of anxiety until I get my refund. Beware, they use AI,

Did not have all the features as described. First order was a lemon.

Great experience. Fast. Easy. Comfortable. Professional.

From beginning to end this was the smoothest and easiest car buying experience I have ever experienced. Staff at the Carvana location in Novi were extremely helpful and very friendly. No stress whatsoever, and when buying a car, there seems to always be stress. Not with Carvana. I highly recommend! Also the experience of picking up the car was pretty cool!

I actually enjoyed the ease of using the app..at 70 yrs old.. It was easy to navigate.. Well done Carvana..

Delivery and overall inspection was the vehicle was very poor. A bunch of undisclosed damage was found. As well as the rear brakes being down to 4mm. Unacceptable on every level. Will never do business with Carvana again.

Very poor customer experience with Carvana. No accountability from Carvana on their mistakes. Looks like company is taking customers granted and not respecting the business they get from customers.

I've never made a vehicle purchase online. I was a little hesitant about it at first. I do have to say it was the easiest thing I've ever done. Everything online was easy to understand and the paperwork is almost obsolete. The car arrived exactly on schedule and the process was super easy and fast. I highly recommend checking this out if you're out car shopping. I love the 7-day return policy too. Made it even better.

I WOULD BUY FROM CARVANA EVERY CHANCE I GET WHEN I NEED A VEHICLE. CARVANA WOULD BE MY FIRST CHOICE.

Was disappointed when the car arrived with a chip in the windshield right in the driver's line of vision. It was not listed on the defects for the car, but the 150 point inspection did indicate a windshield repair. Carvana has told us they will be taking care of the chip but when the repair service showed up they told us the repair had been done, it was just a very, very bad repair. Carvana thru SilverRock said they would cover a windshield replacement. It has not happened as of this date, but after a couple of false starts is currently scheduled for Wednesday of this week. Other than this frustrating situation, our interactions with Carvana have been very cordial and always positive. It’s unfortunate that the windshield issue has clouded what otherwise would have been a pleasant transaction.

There was no order number in any of the emails. Last of vin is **. This experience was disappointing. The car was very smelly, which they tried to cover up with three air fresheners and spraying air freshener in the cabin filter. This made it a toxic mess, but I'd traded in my car MINUTES before and they would NOT reverse it for me. I was told I'd have 7 days to initiate a return. They shut it off at 6 days and said "Yeah, we count the pickup day as Day One." That's not seven days from purchase, which is stressful and upsetting if you've waited till the weekend to deal with this nonsense. Get on the chat with an "Advocate" and they'll give you another day, but YOU SHOULDN'T HAVE TO BECAUSE THEY ADVERTISE SEVEN DAYS.

They have gotten crazy with their trade in price trying to make $5k profit off a couple cars I Put in not to mention wanting $5-15$ down on a used car. Have fun staying in business.

I couldn't be happier with my experience purchasing my 2020 GMC Terrain through Carvana! The entire process was incredibly easy and convenient, from finding the perfect vehicle online to completing the financing and paperwork. When I needed a little assistance, a Carvana representative personally called me and walked me through the remaining steps. The communication was excellent, the delivery process was smooth, and everything was handled professionally. I absolutely love my new car! Carvana made what is normally a stressful experience surprisingly simple. I would definitely recommend them to anyone looking to purchase a vehicle!

Very easy to apply and complete. No standing in an office signing papers all day. Fix your needs. The delivery driver was on point, delivered right on time, no delay. She was very nice and friendly. Her details were very understandable.

It was easy to chose the car, had a great trade value and it was a very smooth process to drive out my new car.

So much help from buying to delivery. They made everything so easy. Even after I had the car answered technical question. Delivery was quick and the driver was amazing.

Finding the perfect car was easy. The buy process was even easier but the delivery that was a whole another deal. I set my delivery date to a Friday between 5 and 8 pm. I took off work early to be home. Around 6:40 I get the call stating that they are getting ready to load my car up and deliver it. About a hour later I get a text stating that my delivery is being pushed back a whole another week. I called customer service which didn't get me anywhere and no answers of why it was getting delayed. Of course the hub closed so no one would respond.

I just reached out to Carvana because I noticed that the charger that was included in my Tesla Model 3 is not a Tesla charger nor is it compatible with the car, unfortunately it is one day past my seventh day and they will not assist me in either getting the correct charger for it or possibly in an adapter. It's bad enough that the car showed up with three dings that were not in the pictures and a rather large chip on the windshield. This was the second vehicle I purchased from Carvana. We were thinking about trading and purchasing a third vehicle however after this interaction I don't think we'll be using Carvana again and I wouldn't recommend it to any friends or family of mine.

This was the easiest vehicle purchase I have ever done. This would have been 5 stars, but had a couple of issues. In the description of vehicle it said it has heated seats and heated steering wheel, but when I got vehicle delivered it did not and vehicle was supposed to deliver on a Saturday, but I got an email on Friday morning that delivery was delayed and it ended up delivering on the following Thursday. Other than those 2 issues this was an amazing experience.

I am happy with the car in general. However it was not disclosed that the previous owner smoked in it and the paint is chipping and is in far worse shape than your photos suggest and did not show all the major scratches and swirling in the paint. I didn't even get the original Elantra N carpet covers for the front and back. It looks like some one size fits all Walmart junk. I agonized about whether or not to return it but was unable to find anything comparable before my 7 (not full 7) days by your count was up. I like the car, its features and it seems to be running ok. But I couldn't be more disappointed in how it arrived all dusty with a soda stain still on the back seat that I had to clean. Then add the paint...It really would need to be retouched in about 100 places or repainted entirely. I kept it hoping I could polish some of the scratches out of the clearcoat but most are too deep.

My overall experience was amazing. We lived roughly 1.5 hours away from where we picked it up. The guy I finished signing with was great. He did let me know up front that the robot wasn’t working correctly, they tried to reboot it but it still wasn’t working so they have to bring my vehicle down. I was looking forward to that experience. Detailing wasn’t the best. I had to basically redo the detailing on the inside and out. The windshield was replaced and I was not informed of this, and whoever done that did not make sure a few clips were placed and holding. I did not see this before we left or I would have asked them to fix it.