Carvana Reviews

After paying and gathering and sending all my documents their underwriting decided to decline my ID because the corner is slightly chipped. Seems like the type of thing they should sort out before taking a penny from a customer. Extremely dissatisfied.

My vehicle was delivered with multiple mechanical and cosmetic defects that should have been identified during any reasonable inspection process. The condition at drop-off directly contradicted the company’s marketing claims of “quality inspected” and “road-ready.” Within days, it became clear:

My 2011 Hyundai Tucson was delivered on October 18, 2025. The check engine light turned on 9 days later, so I just missed the 7-day return option. I had the car serviced at Meineke using the Silver Rock insurance that comes with the first 100 days. The car was inspected, serviced, and okayed to drive. On November 28, the engine caught fire while I was driving on the expressway, and the car was totaled. Carvana won't cancel my loan. This was a terrifying experience, and I will never shop with Carvana again. They knew what they were doing when they sold me a deathtrap. I could have died.

Horrible experience so far. 0 stars. Carvana has had me waiting for a new vehicle about to be a month now. First had to reschedule two deliveries for the same vehicle after waiting and changing dates for two weeks. They finally told me the DMV is having an issue with registering the vehicle due to misreported mileage. Next I move on and choose a different vehicle, 4 days later it arrives but the subframe on the right side is damaged.

I'm writing this as a warning to anyone considering Carvana with a trade-in that has negative equity. I purchased a vehicle from Carvana and financed through my own lender (USAA). I traded in a vehicle that was upside down, with the negative equity rolled into the transaction -- which I fully understood and accepted at the time of purchase. However, shortly after delivery, the vehicle exhibited a material mechanical defect that was not disclosed. I immediately notified Carvana and requested a return within their return window, which Carvana agreed to.

I purchased a 2024 Chevy Silverado from Carvana on January 11th, paying $55,000 for the truck plus an additional $2,000 shipping fee to have it transported from Illinois to California. At delivery, Carvana handed me the keys and explicitly told me they would handle all registration paperwork and that my license plates would arrive within 60 days. Nothing unusual, nothing required from me — or so I was told. Carvana also heavily advertises a 7-day satisfaction guarantee, allowing customers to return the vehicle for a full refund if there are issues.

On the delivery day, I received the car I purchased and immediately noticed undisclosed damage. The car had been rear-ended with extensive exterior damage and someone tried to cover it up with gloss spray paint. The next day, I took it to a very reputable mechanic shop in town who told me it looks to have been rear-ended. I then took the car to a collisions repair center which said the same thing.

I’m extremely happy with the purchase of my 2022 Kia Stortage LT. It was an easy transaction & Cindy my advocate that delivered my vehicle this am was so sweet & helpful. She was the icing on the cake.

Carvana is doing me dirty! I picked a car because their website said it would be delivered next day. After they had my down payment they pushed the delivery out a week. Less that 24 hours before I was supposed to get the car I got a text saying it would be another week. I called their customer service. Both the frontline agent and a supervisor refused to do anything to help me or make up for all the money I’ve lost on a rental because of their lies. They said I could cancel and it would be ten business days before I would get my down payment back which puts me in an even worse spot. They are liars and thieves.

When I picked up my 2023 Subaru Touring, the Carvana agent skillfully led me away from looking under the chassis. Lo and behold, no attempt by Carvana to remove the brine film and deal with a rusting out exhaust system. Chassis rust includes major welds and suspension parts. Carvana replied to a claim that the problem was uncovered wear and tear. That I can exercise my 7 day return.

It was fast and simple, just like the commercial on TV. I gave them my title, they gave me a check. They drove away in my old 2012 Jeep. Best experience ever. 😊 MY Jeep had sentimental value, to me. But when I got that check, it gave me a choice to upgrade. Now I drive a Cadillac. The Carvana agent on the phone was knowledgeable and professional, and most of all kind. The agent who gave me my check and drove off in my Jeep was also professional and kind. Thanks Carvana. Sincerely Ms. E. **

Simple- we got $3,000 more at a local dealer on a sale (no purchase) on our 2020 Jeep. Low ball offers on trade or outright buy in our case. Never got a competitive number from them on any deal we attempted. On purchases, dealers can make numbers look any way they want but when it’s simply a sale, the money is the money. $3,000 less. No thanks. Sold quickly and walked out with a check from a local dealer. I’d never make a deal with Carvana.

Terrible experience with Carvana from start to finish. I rearranged my schedule for delivery and they cancelled last minute 3 separate times. Their “150 Point Safety Inspection” missed a nail in the tire, which took them 10 days to address. I was assured the tire would be replaced, only to find out after the fact it was patched. The delivery person arrived and proceeded to just keep beeping his horn rather than come to the door. Their customer service team, though nice, have zero visibility into what is going on and have zero ability to actually fix problems. Terrible experience.

I recently saw a car online that I wanted to purchase. I went through my lender to get funding. My lender requested that they provide a color copy of the title, front and back, addressed to Carvana. I sent Carvana a message saying this is what my lender was requesting. They said, "Okay?" I followed up. They said they have the title, but it's not addressed to Carvana. A total waste of time; they need to get their affairs in order.

Carvana canceled my order and told me they wouldn't take any funds from my bank since order was canceled, but they did take over 6000 and said I'd get it back in 10 to 15 days even though it was their cancelation. So they stole from me. I'll never buy a car from them again and I will get a lawyer.

Stay away from Carvana. They sell garbage and their warranty company will not repair ANYTHING but they will take your money. I have put in over $ 6,000 in repairs on my vehicle and not one part has been covered. Buy from a reputable dealer not Carvana. Their warranty company SilverRock has the worst reputation among warranty companies. Just look them up.

Bottom Line Up Front, get your Carvana car to a trusted mechanic within the first 7 days so that you can determine if you have an unsafe vehicle. Their 150 point inspection apparently is not concerned with safety. Get claims to their authorized garages within those 7 days. Having it documented within that time frame is NOT enough.

Prior maintenance was poor for this car oil and filter changes stretched to 15,000 mile intervals. Manufacturer should recommend it 7500 miles or 1 yr. But it seems BMW doesn’t care. I purchased a 2011 BMW 335i m sport rear wheel drive convertible with only 72,000 miles. Car was sold to me with all the boxes checked Pass by Carvana. Which is very debatable. The COOLANT was NEVER CHANGED which resulted in a leaking radiator when initially purchased in 100 day window. But mechanic says there were no leaks which is false. I decided to have the coolant drained and radiator Flush with NEW COOLANT by the authorized Carvana repair shop. 3 weeks later the Plastic Charge pipe coming from the intercooler to Intake exploded in 4 pcs. Replaced with a new all aluminum pipe.

I have had nothing but problems with the car that was sold to me via Carvana. First of all when it was received there were not 4 floormats in it and the guy who delivered said he would fill that out on his report. He never did and when I finally got to talk to someone via whatever they said, "Sorry. So sorry." Then I paid the car off in August and it is now January with no title. They continue to say it was released but it is not coming thru. The company says it is an address problem but DMV says that is not true. Very hard to pay so much money for a car only have so many problems.

My vehicle delivery was rescheduled twice, once without any notification at all. On the second failed delivery, I finally received a call where customer service told me this “rarely happens” — which was hard to believe given how casually it was handled.

I purchased a car on Carvana, which stated that I could pick up the car "tomorrow" in Philadelphia. You can't schedule your pick up time until after you already pay, I wired $52,866, ten minutes later the scheduler told me the first appointment to pick up the car was in 10 days, not 1 day as stated. I cancelled right away, received the confirmation on Dec 26th. They told me they would not send the funds back to my bank account for at least 2 weeks, even though my purchase was based on false advertising. Completely outrageous, and I cant believe it is lawful I would never buy a car from them again.

We purchased a car from Carvana and they never revealed that the car had a chip/crack in the driver side windshield as I am looking out. The blemish never showed on the pictures and was never revealed in the description. It was noted from the delivery driver and I was told they would take care of it. After further review and the purchase was already made they refused to repair the windshield. I was very disappointed in the customer service and their willingness to sell a 30k Challenger with a crack/chip in the windshield that I am reminded of everyday when I drive it. I thought for sure they would take care of this!

I loved the ease of ordering the car online. However, it is not worth the headache that came after. Car arrived with check engine light on. Back and forth between car shop and SilverRock to fix, needed to extend the time period to "Test" the car since it was in the shop a majority of the first 7 day trial period. On the phone 3 separate times (1hr each time) to get Carvana, SilverRock, and dealership to communicate so I did not have to pay for the repairs the car arrived with. Then come to find out the Jeep wheel lock key isn't the right one. Since I didn't check that within the first 7 days, it is on me to pay to have the locks replaced. Why wasn't that checked when Carvana bought it? Or before reselling it? Or idk, requested of me (the buyer) during the delivery process? The convenience of purchasing online does not outweigh the lack of accountability of this company. Not for a large purchase like a car.

I purchased a 2017 BMW convertible from Carvana that was supposed to be delivered tonight between 5 and 8 PM at 7:45 PM, they called me to say that the emissions and oil light were on in the car, but the car was driving fine. I spoke with Wyatt at the Manville office, who assured me that I could take the car to my own mechanic to see if it was just something that needed to be reset. However, when I took possession of the car, I was advised by Carvana that I had to use one of their repair shops or pay a $350 deductible.

This was our second car to buy through Carvana. The first was a good one, this was a bad one. 3 weeks after buying the car the battery died. I was willing to give them a pass on that. However, when I went to open the hood, it wouldn't open. There is something called a cowl that was blocking the hood from opening. From looking online this wasn't an uncommon issue and the factory warranty would cover that except that we were past the factory warranty. Enter Carvana warranty. Not covered due to it being a normal wear and tear item. The hood literally won't open but it's not covered under the warranty. Carvana's answer is we have to stick to the terms of our agreement. They could do the right thing but they didn't. Probably the last car I will buy from Carvana. I don't like haggling with dealerships but this car being in the shop 3 weeks after purchase and not covered makes the dealership look pretty good.

I bought a car and had a delivery scheduled for the middle of December. The car was delayed twice and I didn't receive it until January. Also, I initially chose to have it delivered to my house but changed to pick it up which would save me ~$600 in delivery fee. The refund process was such a hassle and I had to keep following up with them to get it complete. They won't refund it until 10-15 business days after the first week of ownership. I would not recommend buying from Carvana.

Carvana makes it very easy to purchase a vehicle online however, if there is an issue, you will not know until the car is delivered. From a customer service standpoint, the people are nice but they are not there to provide real information. I ended up cancelling my purchase because I could not get a straight answer on when I would get my vehicle. They actually delivered it once, took it off the flat bed, only to load it back up and say, "We will need to reschedule due to a title issue." Something they should have known about before they put it on the site for sale. Very disappointed in my experience. I would recommend supporting your local dealerships. This company is run by bots and AI with limited interaction with a real person.

I'm going to be 100% honest here. Carvana seemed like an alright company, at first. Prequalification was easy, and even choosing the car and getting the ball rolling was easy. However the problem lies in the fact that they were super quick to take my down payment of $2390 for a car I was looking into. I submitted my I.D., got the car insurance going, submitted bank statements, and everything was golden. Then they call me an hour and a half later after the down payment was taken from my account and say they can't finance me. That's fine, but the problem is that when I canceled the order they aren't going to give me my refund for 10-15 business days?! Why did they take my money if they hadn't even reviewed my information to see if they'd even be able to finance me? Now I'm screwed on a ride for the next 10-15 days because they can't seem to get their crap together. I'm absolutely livid with the absurdity of their business practices.

2022 Honda CRV Hybrid delivery on December 22 was canceled because, “The transportation truck driver unexpectedly called out.” After that, we had a great deal of trouble finding a time when we could both be home for a delivery (purchaser and cosigner must be present). Ultimately, we scheduled it for pickup at Latham and were charged an additional $900 at the time of rescheduling without any explanation as to what that charge was for. I could not proceed with scheduling the pickup without agreeing to the $900, however, so I figured we’d sort it out later.

Less than two hours before my daughter’s scheduled delivery time, she was informed that the delivery of the car was canceled due to “weather”, despite it being 58 and sunny. We were also told the vehicle was local- coming from our town, making this explanation even more confusing. By that point, she had already taken time off work.