Carvana Reviews

Buying a car from Carvana has been a horrible experience and I would never recommend. Carvana has failed to provide New Jersey State Registration and Tags as indicated in the contract prior to the temporary registration and tags expiring. This is a breach of contract and a violation of DMV law, though no one there seems to care.

I was super excited to buy my car with so much speed and citing the middleman the dealership. I got my car with no working air conditioning. After using for just one day the check engine lights came on. They don’t verify is the car is on WORKING CONDITION. After this and talking to a rep. We decided to buy another car from Carvana. No car for 3 days of work and paying for the shipment twice. I got the other car and…. wasn't working. The trunk open only half way and it got stock. HOW DO YOU MISS THIS. So after wasting my credit. Time from work. And paying for the shipping on 2 cars. And I have nothing. They DON'T CHECK IF THE CAR IS WORKING PROPERLY. They have a checklist. They don’t do it. DO NOT BUY WITH CARVANA. See the car before you buy.

My experience with Carvana has been nothing short of a nightmare.

Carvana sells vehicles that are not road worthy, or are in need of significant repairs. Beware. Their warranty claim process is disjointed and slow, and insurance company non-responsive. Even in-network it is nearly impossible to get repairs made in a timely and convenient manner. While the convenience of the sales process is nice, it nowhere near makes up for the lost time, money, and likely safety concerns of owning one of their vehicles. Good at selling, poor at delivering anything other than a broken vehicle.

My husband and I are currently in the car buying process with Carvana. If I could give zero stars I absolutely would. My husband set his sights on a 2011 Dodge Challenger SRT8. We were delayed 3 times on getting that car due to a mechanical issue that they refused to tell us what it was. We finally get the car on the 4th appointment and 3 drives in to have the car the transmission problems that they did not disclose, showed its ugly face. So instead of returning, we opted for an exchange. We have done everything we are supposed to do for this truck and now we have been rescheduled AGAIN for a registration problem.

Beware, don't sell your car to Carvana. They are scammers. They want to buy your car from you and if it's a payoff they want to take your car, put it on their truck and not pay it off for 3 to 5 days and then they may send a check 7 to 14 days after. So they are getting your car, taking it to the lot, possibly sell it before they even pay it off and you never talk to a person. It's all done by texting. They have your car that really belongs to the bank. Only give them your car if they pay it off first and your car loan is 0 balance at the bank. It is too big of a risk

Very disappointed with our experience with Carvana. I was actually shocked with the condition that they gave us the car in. Barely any gas, car was not detailed and a half hour after it was delivered, the oil light and tire light came on. We put one quart in of oil and took it the next day for an oil change. We were told by Valvoline that we had 2 quarts of oil in the tank- one being the quart we had put in. Little things that the dealership would have done were not done by Carvana. If it weren't for my husband purchasing the car, I would have preferred a real dealership.

The Carvana website was very confusing and difficult to navigate. I would not try to buy a car from Carvana ever again! Their service agents were not helpful! Their process was not functional. They were unable to resolve problems resulting from their web page. Their identity verification process was ridiculous. Shipping fees are nonrefundable even if there is no shipping! Ripoff! Ripoff! Ripoff! Do not buy from Carvana!!!!

Carvana does not do 150 point inspection. They sell cars that leak oil. They misrepresent the extended warranty so you think you are paying for protection. They buy crap cars from anyone, put a bunch of pictures online and then sell garbage.

Very upset with the mechanic that they had in the network warranty. He lied about the repairs. Then I went to my mechanic that I know and trust and he told me that the one item did not need to be repaired. The rotors were rusted out and the wiper blades on the passenger side was half way off. Had to spend 50.00 for new wiper blades. So tired of fighting with Carvana on the phone. They say that they have a 150 point inspection. That's a Joke. I liked the 2020 Lincoln Continental. Very unpleasant surprises after they delivered the car to me. I'm going to a car dealership next time.

Please listen to the negative reviews. Absolutely STAY AWAY from this trap. I like the hundreds of other customers who were scammed, had the unfortunate luck of Wa car from them. From day ONE it had a metal grating sound when braking. Unfortunately I couldn't leave work to take it or an inspection immediately. When I did five weeks later the brakes were a 1/9 and the tires literally had rubber pieces falling off. When I called this Ponzi scheme place I was told none of the 3000 dollars will be covered and their claim of 100 day warranty does not apply to brakes!

Fraudulent Misrepresentation and Bait-and-Switch. I received a written offer from Carvana to purchase my vehicle for $17,000. Prior to my scheduled appointment, I informed Carvana that one of the two listed owners on the vehicle title could not be present. I was explicitly instructed by Carvana representatives to obtain a new title listing only my name in order to complete the sale. Acting in good faith and following their instructions, I obtained a new title solely in my name and attended the confirmed appointment.

Please do not buy through Carvana. I’d give it 0 stars if I could. Bought a car from them, first couple of months everything was great. Shortly after their 100 day warranty the car started having electrical issues with the window, needed to replace all 4 tires and now the transmission went completely out. I haven’t had the car even for 6 months. Reached out to Carvana and was told since the warranty is out they can’t help me. The transmission is a $5k+ repair and the car isn’t drivable. They won’t take the car as a trade in so I can get another car because it doesn’t drive….I’m gonna have to voluntarily repo this car and take the hit on my credit because they sold me a car with a transmission going out. Customer service only apologized and offered me no help or solutions beyond trying to trade it in…even though they know it needs to be drivable to be traded. Super lame. They screwed me.

My wife purchased a 2020 Buick Encore about two years ago. From the start, there were issues. They did offer repair at one of their service facilities such as Firestone. We were unable to get there within the two-week period, due to work. When you purchase your vehicle, READ EVERY WORD on what's covered. Had the right ABS Actuator go out and it isn't covered. Now without a vehicle for 10-12 days and another $680 gone. The warranty covers big stuff, not the small. All further purchases will be at a regular dealer. Where a warranty is an actual warranty. Our fault for not reading the full warranty, but first time we've ever had a situation like this. Every warranty we've had, including a Hertz rental vehicle, which had an excellent warranty. Adios, Carvana. As soon as the car was driven away and issues arose, we should have returned it. Apparently, they don't check the vehicles out before sale and if they do. The inspection or inspector sucks.

I’ve (within in the last week) purchased a 2024 Nissan Frontier SV from Carvana. I did my research and went with the one I felt best about. The mileage was low, one owner, well-maintained according to the Carfax. Very happy with my purchase! My only advice is make sure you see everything that you expect to get, if you don’t see it in the pictures, you won’t get it! My vehicle was missing two adjustable tie downs for the Utili trac system in the bed of the truck, I called to make a claim for the missing parts and was denied (due to all of their vehicles being used). This was not a dealbreaker for me, but I just wanted folks to be aware! Other than that, I’m very pleased so far…Also, my purchase price was well below KBB value! Hope this helps some of you that are listening to these people with the negative comments! Carvana can’t please everyone…my experience so far has been a pleasure!

I purchased a used vehicle from Carvana, which had documented cosmetic issues (1 exterior ding and 2 interior...not a big deal to me). When I picked up the vehicle, aside from waiting for 3 hours waiting for them to remove window tint (they did not mention this would happen), there were dozens of cosmetic issues with the vehicle that were not mentioned in the listing. Approximately 20 scrapes on every panel, a chip in the windshield, a dime-sized chip in the paint. They also included a different EV charger than the one in the photos, which doesn't even fit the vehicle. They say my options are to return and be responsible for the shipping fee, or submit and "maybe" they'll pay for the fix of 3 of these. Since windshield damage is considered normal wear and tear, this will not be included (even though the damage wasn't listed in the photos).

I wouldn't give them even one star but what do you do. They got my hopes up high, then on the day they came to pick it up, it was declined because they said it didn't match the answers I gave them. All they had to do was ask for photos and I would have sent them and this whole fiasco could have been prevented. I will never deal with them ever again. It would have saved me the embarrassment and them the time wasted for showing up if all they had done was ask for photos. So I'm going to keep my car. It just needs a new tire. According to their diagnostic it didn't show any bad codes and everything checked out great, but does that apply to only the codes they are hunting for?

THIS was the WORST experience buying a car…they delivered the car with a BOLT in the tire…had to immediately get it fixed…while at the mechanic, he said you’re the 7th person who came in from Carvana this week... was thinking to myself, they missed a bolt in the tire, what else are they overlooking!?. Then they delayed my replacement car THREE times... THREE WEEKS….literally texting me an HOUR before the delivery…when I had made arrangements with my schedule.. HORRIBLE CORRUPT COMPANY…. not to mention the nauseating air fresheners they leave in the car.. NO THANKS.

I have had the worst experience with Carvana. Do not ever buy from them. I got a car back in March and it is now October. I have yet to be able to register the vehicle because of how many car repairs I have had to do on the car since getting it and now I can’t get the car registered because they messed up on the paperwork. When I first got the car, they had to do repairs and it took them three weeks and I had to pay for my own car rentals. They gave me one stupid gas card and that was it. They have caused so much inconvenience in my life this year that it is literally affected my life in every form.

To make it short, car was purchased 7/10. Almost 3 months now with temp about to expire, still no permanent plates/registration. The runaround I have been given is disgusting. Promised callbacks that never happened. "Escalations" that lead to nothing. Purchase was smooth until this. Guess money was received so why should carvana care any longer. Now left to just "trust the process" as I'm about to have a car sitting that I cannot drive due to expiration & no confirmation of when registration will arrive. Abolsolute worst customer service & follow up & will never purchase from them again. Dealing with piranha like salespeople in a showroom just might have been more pleasant.

(selling car) Two stars because my initial online process went well. New guy at drop off didn't know how to use the code reader so they wouldn't take it. Drove the hour back home. Husband's code reader had no problem. 😡

I’ve purchased from Carvana multiple times, but this most recent experience has been extremely disappointing. My vehicle was delivered with clear inspection failures that should have been caught before delivery, including tires measuring 3/32 (well below Carvana’s stated 5/32 minimum), missing belly pan and hardware, failed air filters, and a scratched windshield caused by a damaged wiper arm.

So I bought a truck from these people. They took money and insurance had to be bought. So I'm out of pocket 3+ grand before the truck was shipped. When it arrived the motor was shot and needed to be replaced as told by their mechanic. The warranty company (SilverRock) took 4 days to come back and tell Carvana to have me pick a different truck. When I tried they wanted more money down and the down-payments went up so I'd have to pay a difference. When I found a truck that was to cost 500 more. They offered me 500 of the total of the truck but would not let the 500 difference slide. They wanted more money upfront. After almost 2 weeks of no truck in my possession they wasted. Best walk to a dealer than deal with these people. They say they do a 150 point inspection. If they would have started the truck they'd know that a cylinder was dead in the motor. They are crooks. The picture is from say day delivery

So we purchased a mid size SUV from Carvana. First time trying carvana out. Upon delivery my husband and I got in the front seats and noticed a 1 1/2" - 2" chip with webbing around it. We brought this to the attention of the guy delivering it. I went back in to Carvana app to see if this was listed in the car description. It was NOT. (I'm pretty thorough on researching exactly what I'm getting.) So the delivery driver noted it and we called carvana the next morning. We were asked to take pictures of it and they would get back to us. Not 10 minutes later we were sent an email that denied any resolve and we would have to deal with it. I just think they didn't get how big the chip with spider webbing was. We called several times stating there was no mention of the chip and it was delivered with this spider webbing chip you could feel with your finger on the outside of the windshield. Never got anywhere with carvana.

This was a terrible experience to obtain a high percentage rate car loan with a 2104 Jeep Cherokee Latitude that is a lemon. I've been having issues with this vehicle since date of purchase 8/14/24. Up till this date I had to put over $5,000 in repairs for this piece of junk that I'm stuck paying a high percentage loan. Then if you try to trade it in, they will lock you into more debt with a higher interest rate and monthly payments more than rent. Don't do it! Get your credit together and catch the bus before doing this mess. I got the vehicle for work and can't even use it! Go head and try, you will mess around and find out for yourself!

I recently had a seriously disappointing experience with this dealership that I feel compelled to share. From the moment I decided to purchase my vehicle, the customer service was subpar at best. I spoke with numerous representatives throughout the process, and it quickly became evident that none of them were on the same page. Each interaction felt disjointed and frustrating, as I constantly had to repeat myself and clarify information.

Please do not purchase any vehicles from Carvana. This company has been the worst experience I've ever had in terms of customer service and overall business practices. The staff is not properly trained on the company's procedures or policies. Every time I tried to get help, I received inconsistent or completely incorrect information. There seems to be serious lack of communication and accountability within their customer service team.

Yesterday we had a negative experience with Carvana. We went there to sell our car, and the representative provided us with a valuation. However, the price was reduced significantly due to very minor chips and scratches. Additionally, the representative’s attitude was unprofessional and discourteous, which made the experience unsatisfactory.

RUN DON’T WALK. Sold me a lemon. Car started acting up a week after having it. Needed a new motor with 2 months. Didn’t want to replace it or give me a new one. Definitely not worth the headache or money you will be spending trying to get it fixed.

I bought a car from Carvana and within a week my mechanic found leaking struts that will fail soon. Carvana’s warranty partner, SilverRock, has been completely useless — they keep giving me the runaround and denying coverage on what is clearly a pre-existing safety issue. Carvana advertises peace of mind, but the reality is you’ll be stuck fighting a warranty company that does everything possible not to pay. Be prepared for your claims to be denied and for Carvana to offer little help when SilverRock refuses to step up.