Carvana Reviews

So the process until I changed my mind was good, found the car, got a good offer for my car on a trade in. I thought it was weird that I could not see the car before I committed so I then changed my mind. The purchase was on Saturday and I cancelled within 24 hours on Sunday. Monday I see that the purchase price (new car - trade in) was taken from my account so obviously I want to know why.

This is my second time working with Carvana and the entire process is extremely smooth! Always fair pricing and great trade in values.

Horrible experience started about an hour after driving off the lot. Brake pedal blocked by large box and spaghetti wiring. Battery light came on before I could make it home. Numerous brake code when diagnostics was run. Battery dead next morning- they wouldn’t tow it to be fixed. They sent company to jump start it. Found out the battery terminals had been loose entire time - TO CLEAR THE CODES!! Drove to the shop they recommended only to be without vehicle 2 WEEKS burning through the 7 day window of return. Wouldn’t pay for rental.

The process of buying a car with Carvana wasn’t it as easy as it is advertise to be. It’s unnerving buying a car without being able to drive it. Now that I have my vehicle, there are several items on the vehicle that need to be addressed through the warranty. The warranty process takes several steps, which is also inconvenient. If it’s possible to find a car close to home, which you can inspect before purchasing then that would be the recommended way to buy a vehicle. All of the phone attendance were very helpful and accommodating but again it took several phone calls to get things figured out for the purchase.

This was my first time buying my car from Carvana. The experience was FANTASIC! From the communication after placing the order, the reminders of what needs to be done next, to the delivery. BEST car buying experience EVER!! THANK YOU!

My first purchase with Carvana. The car arrived in immaculate shape. Driver was very friendly and the approval process was easy and straight forward. Love the car. 5 stars for fantastic customer service and ease of application process. Would highly recommend.

Worst purchase I’ve ever made. They tell you that you only need a certain down payment just to get your attention and make you complete the purchase. Then, after you’ve already made the purchase and submitted your documents, they suddenly tell you that your credit has changed and ask for an additional down payment.

Our experience was easy. The car was delivered on time and the process was simple.

My entire family bought cars (3) from Carvana in the past two weeks and it was the best car buying experience any of us have ever had! There was no haggling, and running back and forth to a manager, no fighting with the extended warranty person. You know the final price, you pay it, you get your car delivered! Easy, peasy, lemon squeezy...

I purchased a 2020 Kia Sorento for a little over $16,000. On 06/29/26 Carvana delivers the vehicle. Now since I am not a mechanic and neither is my fiancé, all I did was drive it around my complex to make sure I had a good feel for it while driving. I told Carvana I was good. Well as the days went on car seemed fine. However, on the 8th day of having it, which was after the 7 day love it or return it, we started having issues with the car starting. We would put the key in the ignition and crank it and nothing. It took more than 1 time to start the vehicle. I thought ok what is wrong, this should not be happening. I took the car to Advanced Auto in Mount Holly and they said the wrong battery was put into the car.

Worst buying experience ever with Carvana. Purchased May 1 and from week one the 2017 Fiat 500 had issues. Having to take it to a mechanic under Carvana & SilverRock contract. The whole process was dragged out so the warranty would be expired. AAMCO blames SilverRock, Silver Rock and Carvana point the fingers at AAMCO. Each company blames the other. Engine Light is still on & was told by Carvana that it's because I purchased a Fiat! I had a Fiat for 10 years & it was perfect. If it's just the Fiat, then why did Carvana sale it.

Do not buy from Carvana. A complete nightmare of a process! I ordered me a 2024 Audi Q5 with 31,000 miles and played $990 to ship it. When the vehicle came in, it had 42,500 miles on it as well as many defects. Naturally I decided to return it, however, when I called Carvana and told them about the issue they never gave me a remedy. A week later I never got a call from Carvana. The only time I’ve ever talked to them is whenever I called them and waited. 20 minutes on hold. They finally picked up the vehicle. The fact that I have never been called, reached out to, or emailed throughout is very frustrating. I was even willing to exchange the car for another one with the right mileage, but they would not work with me on the shipping fee for the new vehicle. Now I’m without a Vehicle!

Love it! Had a great experience with drop off and this last week driving it has been awesome. I love the car!

Very disappointed with the vehicle’s condition at delivery. I found multiple issues immediately, including a steering vibration, faulty rear door, foggy headlights, windshield chip, and missing console piece.

The process was excellent. A few issues with me. The inside contained a lot of seemingly animal hair. I had to pay someone to detail the interior. Also I see that it is close to time for an oil change. The truck is very nice just was not expecting to have to pay for any extra services so soon.

While the process was mostly smooth there were a few things I consider unacceptable. I was at first told I would have to accept a car with a messed up tag bracket that is very simple to fix. Also within a day of having the car the driver mirror started to stick upon unfolding. I had to travel for work so I wasn’t able to resolve this issue in the 7 day window and now I’m being asked to pay a deductible for something that isn’t fair to me. This could be as simple as lubricating the mirror which should have been done by Carvana.

I was given a jeep with old, cracked, corroded tires that were painted to disguise the damage. When I drove it on the freeway, it felt like it was going to fall apart; no alignment was done, and one tire was crooked.

Very easy and pleasant experience. Everybody that I dealt were very nice and professional.

This was the most easiest way I have ever bought a car with the most transparency and helpful experience.

Extremely easy, fast and straightforward process! Very happy with my purchase. :)

Wonderful, easy and fair priced experience! I got a great deal with all the features I wanted. The process was easy and stress free. I highly recommend! Thank you!

Great Experience, I love my new truck and the whole process was stress free.

Everything went smoothly, was only about 15-20 minutes to finalize everything when I picked up the vehicle, all was as described, first time buyer from Carvana and would do it again.

I got my vehicle on time, when they were supposed to be here and I had told them I had decided we were not gonna exchange or do anything. We were gonna keep the Hyundai venue. The only thing that I had was, we do have the antenna that needs to be replaced. We also need the key fixed. It doesn’t start the car. I had it finally started at one time sometimes it doesn’t open and close my doors but the other problem I seem to be having is for some reason considering it only had 4000 miles and something on it when I got it it’s telling me it needs service. Shirley this was Service before I got the car. I thought people service cars every 3000 miles with oil change and checking all the fluids and everything. So that I would like someone to call me and help me with that because I think that we need to chitchat about that.

I LOVE MY CAR, THANK YOU. AND THE DRIVER WAS VERY FRIENDLY AND PROFESSIONAL.

Buying experience was incredible. I loved every second of it. So convenient to just be able to purchase a vehicle right from the Comfort of your own home, I did my due diligence with researching on my vehicle before my delivery date so once it arrived, I didn’t have any surprises. I am very happy with my purchase and I will definitely use again in the future. I will say only thing I didn’t like was the high nonrefundable shipping fee but if you don’t plan on returning your vehicle, then it’s not an issue.

⭐ 1 Star. My experience with Carvana has been extremely frustrating from the beginning. First, there was an issue with the payment. I sent the money by wire transfer, but there was a problem with the payment process. Carvana ended up refunding the money to me by check, which caused another delay in the delivery. After that, my delivery was pushed back another week. I then had to deal with another delay related to the temporary operating plate. Carvana told me the issue was related to the DMV/system and again pushed my delivery back another week. I was finally given August 29 as my delivery date.

This has to be the worst buying experience I have had, and I have purchased several vehicles. I chose self financing through my own bank. Carvana gave me until 2p the next day to get my bank to write a check and to provide proof of it (pictures and tracking number for mailing). I had to miss a day of work. Then I realize I dont have a paper copy of my title for my trade-in. This isn't a problem for any other dealer. You just sign a form when trading it it. Called Carvana and they said a paper copy is required. I rush to DMV to request a new copy, missing a half day of work. I had to push out my pick up date for the car by two weeks. I receive the title and sign all the online forms. I miss another day of work to make sure my trade-in is ready to go.

I can not express how easy the process was. We had to exchange our vehicle due to an error, however the process was incredibly smooth. Couldn't be happier with our 2026 Honda Civic Sport Hybrid.

We bought a Truck and as we were leaving to go onto the highway we realized it had transmission problems. It needed a whole new transmission. We decided it was best to trade it in (we were within the 7 day return policy). They were so absolutely easy to work with. This by far was the easiest company to work with and we will from this point on always choose Carvana! HIGHLY RECOMMEND!!!!

Quick easy process. They arrived on schedule and was just as described.

This is the second time I have bought a car from Carvana. The first time was an ok experience. The car was very late getting delivered and had to be delivered by a manager. This time was AMAZING!! I actually got the car earlier than expected and the guy that delivered it was great.

For the most part I love the car. There is some damage that was not revealed to me. Passenger side back door stops shutting about six inches from close and has to be forced. Also, the back bumper is coming off a little bit. That’s all I’ve noticed so far. Those things should have been listed in the description.

Searching for vehicles online with Carvana was a breeze, when I found the Jeep I wanted it came exactly as described. I didn't have to go to a lot and have salesmen follow me around to sell me something I did not want. The delivery driver was great and polite. I will be buying my next ride from Carvana for sure.

Selling my 2017 Hyundai Tucson and purchasing 2026 Hyundai Tucson was a breeze. Easiest transaction ever. However on the 7 th day after receiving my car, have had 2 major hiccups. I was told at my interview receiving/selling car that Carvana would take care of title and registration, today received conflicting emails that my registration not complete and one saying is was processing. Secondly my right back tire was down to 25, when checked by Discount tires was told these tires on the 26 model were much older, worn and one tire already had been patched and had several nails in it. This has to replace all 4 tires related to safety. I do love my new car and did not have any trouble when I used Carvana in 2020.

I was very disappointed with the difficulty in buying my car. The constant threats of releasing my car back to stock just because I did not get you a piece of the application in an unreasonable lack of time! This is the second car I have purchased from Carvana; my 1st car was quick and seamless. I am going to have to think long and hard before I buy another car from you. One last thing, you sold me a car with such bad tires that it would not pass the Pennsylvania inspection process. What about your pre-sale inspection you say you do, before putting a car for sale on the website?

The delivery driver was super kind, and she only had 1 issue with the truck but she was really kind and helped answer any questions I had. The car itself drives nicely, although the brakes do squeak if I ride the brakes to a stop. If I step to stop it stops nicely and smoothly and I feel the squeak isn't much an issue.

Every part of the process was easy dealing with Carvana! From figuring out my trade-in to searching for cars, to the final process of buying and delivery! I will definitely recommend this to my friends and family! Love the car and love the fact that all of my questions have been answered quickly!

Overall it was good experience but not great. I got a very specific color that there are not a lot of in the States with all the specific options and low mileage relative to the year of the car. So that is the great part but what pulls it down to good was the hoops I had to jump through to get my credit union and Carvana on the same page. I had to make at least 30 calls back and forth and numerous emails back and forth to get my financing squared away. After that the process was pretty smooth but I can't lie and feel a bit disappointed/frustrated when it looked like things might get undone because they had a hard time agreeing on the way things were being processed. If it weren't for those couple days of the back and forth I would have said this was a 10/10 experience. Overall I'd say 7/10. Good not great.

This has been the *WORST* experience buying a vehicle in the history of my buying any vehicle. First, we opted for pick up over an hour away because of the vending machine, we get there with our one year old son and the van isn't even IN the vending machine... You could have delivered it if you were going to do us like that. Then, driving around the parking lot, we heard popping coming from under the front wheels. We sat back inside for another TEN MINUTES and nobody came back out. We couldn't tell them because nobody ever came back out to the front. Then, within 24 hours the check engine light turns on. The Carvana mechanic kept the van for an extra week for a window motor but didn't check a single fluid in the vehicle!