Carvana Reviews

I have already paid the prorate on my 6 month insurance policy, as directed to do for the drop off, so keeping the vehicle is in my best interest also. They will have to pay for the pick up and delivery of another vehicle or to get our trade in back to us. This is another problem with their business model, along with others list on the BBB, it's more expensive to keep transporting vehicles back and forth than the cost of an advantages solution for both parties. I as well as most people would be fired form my job for not taking the cheaper option for my company and keeping the client happy.

So I echo what a lot of these reviewers have said. Buyer beware. If you want to be lied to and play bait and switch games stick to the old buy here pay here lots. At least you can see the vehicle before you buy it or pay to switch insurance on it. Expected more from this company, you have lost yet another retuning customer over a minor fix. Keep up the good work Carvana.

In the space tire compartment I found an old Enterprise rental agreement and a used tampon, Uhh... when I looked inside of the vehicle it was disgusting, food all over the back seats, straw wrappers under the seats. Needless to say I called to inform them of the problem. The first person I spoke with calmed me down and reassured me they would cover the cost to have it detailed and she would call me back to iron out the details. Didn't hear anything so I called back. The second person informed me they would not cover the cost of a full detail and disinfecting, But credit me $100. With everything going on I can not believe they would not clean a car before delivering.

The delivery driver wouldn’t admit that that was what it was but it was obvious. Needless to say, my son rejected the car. It’s really unfortunate that Carvana’s ethics suck because the buying process was really easy...the only reason I gave them 2 stars. I will never buy a car from them though and my son has decided not to as well. What a waste.

We had been advised that they would send a link to upload for us to be reimbursed... Never got the link.. Received an email on 2/19 that the registration was completed and we would receive our tags in 5-7 business days.. Called in again to inquire about the tags and was told the email we were sent was incorrect and it would take 10-15 business days because it's coming via regular mail. Temporary tag expired on the 19th of March.. Now it's 17 business days later, and we call again only to be told that we would have to go purchase replacement tags if the tags don't get here on time.... They can't order replacement tags and unfortunately Texas sends their tags out regular mail.... All I can say is this is the worst experience we have ever had with any company in general... Unorganized, unprofessional and poorly trained.. Would never purchase, refer or support anything pertaining to this company.

then I get a phone call and text message at 6:05am on the day of delivery (set at noon) that they are not coming. Rather, they will come two days later. I had already taken off work and had planned to leave town the next day for a wedding anniversary. I will have to rent a car now. Then they said "read page 26 of your PDF contract, we are not responsible for late deliveries...." Lovely. AVOID!

When I arrived home I happened to do another visual examination. At this point I noticed the damage on the front bumper lip. When I looked closely, the damaged was more extensive than a “level 1 cosmetic defect”. I took the vehicle to a repair shop and it will cost me approx $800 to fix it. I reported it to carvana and they offered me $100 as an assessment for this “cosmetic defect”. I was told by Carvana that the field rep was very careful during delivery but he does not have any proof since he did not take any pics which I found out later he should have done.

Again, I should have triple-checked everything before I even closed the sale. Even the description available online. Because I missed the part as well that reflects it has ONLY 1 SET OF KEYS. A new set of Keys costs me $239 (steep even with a military discount). Communication with Carvana ended with them sending me a $100 check and telling me there is nothing they can do. It is true that I can still return the van...but they failed to see that it is less expensive for them to just double the check they are sending me. There is no way they could offer the same van at the price I paid for it. Oh well... Will I recommend Carvana...possibly no after this experience. CAVEAT EMPTOR!!!

3) Status - Registration Plates and Title STILL NOT RECEIVED.

Bottom Line: You cannot trust ANYTHING that the blokes on the Customer Service Line tell you. You should RUN from this company. Now the story. The company sends the car with temp plates. They have a turn around time of 30 days to get the registration processed. I knew that if bought from a dealer it takes less than a week to get the registration done. But yeah, since the temp plates are valid for a month, I was willing to live with it.

My 1st temp plate was valid till 02/02/2020. When I did not get the plates by 01/15/2020, I gave the "Customer Service" a call. Was told everything was in "order" and I should call them back if I did not have the plates by 02/01/2020. Lo n behold my registration plates did not come by 01/02/2020. So I called them again. This time they told me that they did not have a "Power of Attorney" to process the registration and were going to send me the same and a second temporary registration plate by overnight FedEx. The next day the Fedex did come but it only had a temporary registration plate and no "Power of Attorney" for me to sign and send back.

So I called them again on 02/03/2020. Now they told me that it's not the "Power of Attorney" that was a problem but my insurance proof (which I had provided when they delivered the vehicle) and a "Bank Lien Document". These I uploaded to their website the very same day. I called again on 02/04/2020 to confirm that the documents were in order. I was told that they were and that they were sending them over to the DMV for processing. And I should expect the registration plate and title within 10 working days. I called them again on 02/06/2020 to enquire about the status. They said that the documents had been sent over. I asked twice whether the documents were at DMV or with Carvana and they told me twice that the documents had been sent over to DMV and I would get the plates and title within 10 days

The plates did not arrive and so I called them again on 02/18/2020. This time I was told that the documents were with the vendor. This was the 1st time that a "vendor" was mentioned. So I asked what vendor. They said that there is a 3rd party vendor that deals with the registration locally at the local DMV. I asked to speak with the vendor and they said that the vendor is not "client facing" and I could not talk to them. I had lost it by this time and asked to speak to a line manager. I was told he (a certain Henry C) was not available and that they would ask him to call back by EOD. Then I asked them to call the vendor and confirm that they had the documents and were processing them. The bloke on the phone made me hold the line for a few minutes and then returned and confirmed that he had spoken to the vendor and that the vendor was processing them. I did not receive a call back from Henry by EOD.

I called them again on 02/19/2020 asking about the status. The agent on the other end now said that Carvana was "going to" send the documents to the vendor. He was really very apologetic. I asked to speak to a line manager again and they guy said he would get him to call me back. This time I did receive a call back from the fabled Mr Henry C a couple of hours later. He said that Carvana had dropped the ball and he was going to get an internal audit done to find out where and how. I asked him to expedite the matter and he said that he would. He said that I would receive an email status update regarding each step in the process. I received no such email. I asked him to pick up the phone and call the vendor and he said he would.

I called them again this morning 02/20/2020. I was told that the notes on my case said that the documents were sent over yesterday and a "expedited processing request" was sent in just 3 hrs back. I asked the agent to call up the vendor a confirm the status. This agent said that he did not have the number to call the vendor. I asked him whether his colleagues the previous days had been lying to me when they told me they were calling the vendor and put me on hold and he said "I wasn't part of those conversations". I asked to speak with Henry since I wanted to know why the "expedited processing request" was sent on 02/20/2020. Henry was "unavailable". Stay posted for updates....

Shaswat

I called the customer service number to try to figure out why I am now being offered less for my car than what was originally accepted and they said it was because the mileage changed. I couldn't believe that 6 additional miles would lower the offer by $116.00. They said it made a difference and they were no longer willing to honor the unexpired original offer. I explained that I would have to drive the car to deliver it to them since they were out of my area, so how can I be sure of what I am going to get for my car. The rep told me that the offer was made for the original mileage and any miles will alter the offer. I feel this is deceptive and dishonest! You don't know how much you will truly get from selling your vehicle until you show up.

I took the car to my local and trusted mechanic for a once over, they discovered the car was at the low level mark on the dip stick (although the oil was new or fresh) the battery was not secured in the tray (completely unsafe) and the fog light had a major crack in it which was not reported on the damage in the listing. They also discovered the blend door for the heater was inoperative, this is being addressed through silver rock with no Co-pay (thank goodness but still a hassle). This so far has been a complete let down, did they even do the 150 point inspection......I doubt it. Make this right!

At the DMV they researched the VIN and told me in no uncertain terms that Carvana hadn't filed what they needed to do and that they needed to sort out the problem. They refused the plates. Being caught between an online dealer -- quickly becoming the same as an IRL dealer - and everyone's favorite government agency is the most horrible experience and I frankly feel like Carvana just wanted to shift the effort to me. So, I'm back with Carvana trying to get help. I've gone from being an advocate for them to warning everyone that they're not ready for prime time.

Also, I could take possession with a 7-day trial, but when I asked him whether there were any fees, he (the Carvana man, who called me) said I’d have to call headquarters as he didn’t know (note- I knew, because there was a glitch in the system which required that I sign the contracts at least 4 times, so I read them 4 separate times). He canceled the order and I placed another order for another, much more expensive car (with more miles too). Delivery was scheduled for today. Stupidly, I took yet another day off of work... and- it happened again. A very snarky girl called me the morning of delivery. Again. And said, this time, that despite me placing the order nearly 2 weeks ago, the car wasn’t ready. I explained that I had now taken 2 days out of work for these 2 delays. She told me that it was 1 delay. She was wrong.

I asked for compensation for my 2 days of lost work (why couldn’t they call me the day before either time??) and she snarkily said that of course she would offer compensation but would have to put me on hold first to reschedule my delivery for days from now. She came back on, and told me she would offer me $25 per day for the delay, for a total of $75. It’s the second delay, and that’s 11 days, not 3. That’s $275, not $75. And 2 days of lost work is way more than that. Messed up in 2016, but fixed it. Damaged car in 2020 and then delayed delivery a week later? No. After the first issue, one of my friends asked whether this was really better than dealing with a dealership. I can say for sure now, after 2 missed deliveries, that I have learned my lesson. Stay away from Carvana.

Original Review: Feb. 13, 2020

There is nothing convenience about Carvana. Nothing. My legal name is Stephen yet use Steve interchangeably. Not the first, right... My title is name of Steve (not the first time), and my DL is Stephen. Any time this has occurred with real companies, I simply show proof it’s me or sign a simple affidavit. Pretty basic. Not Carvana. There only suggestion was to go and update my title or love this one, go update my DL. Yes, they actually said this. Ridiculous.

To begin with, the car was delivered 2 days after their delivery date, even after paying $400 for delivery. There was so much dirt inside and out, I couldn’t even see out from the windscreen. They gave me $100 for interior cleaning but, it doesn’t cover any standard interior detailing cost. The 7-day return date was also wrong in their system. It started on the day I was supposed to get the car, which I clearly didn’t. They changed that after I had to ask them twice. There were so many issues with the car, which wasn’t mentioned on their website. I pointed it out on the first day itself.

I was given two choices – either to return the car but lose on my delivery charge or they assured, they’ll take care of the issues. I opted for the later one and thought it’d be good to get it fixed and not lose on my $400 as well. As I desperately needed a car. They started with discarding a lot of the things I pointed out, saying it’s normal wear and tear. They agreed to fix the rest. I had to do rounds of two workshops – a body shop and an authorized dealership to get the quote on the damages. Run it through them. Constantly talk to their so called “Customer Advocate” and their warranty provider SilverRock.

After lots of to and fro, and getting few things changed on the quote (for which, I had to do rounds of the repair shops and constant calls with them), they agreed to pay for it. The car was at the body shop for nearly a month because of the holiday season and waiting on parts. After a month of not having my newly purchased car, the body shop fixed the damages and handed the car back. I was allowed to have a rental for that period, but they only cover $40 a day. There was a time when my expenses went over $40 including the Uber rides, and they declined to reimburse the additional expenses. Have I had my car, I definitely wouldn’t have to go through this pain and loss of money.

Now the other issue that happened was of the car registration. I was constantly in touch with Carvana customer support saying that I haven’t received my registration papers but, I was always told to relax and that, I’ll receive it in time. One employee even went ahead to tell me that I’ll directly receive the license plates without signing any documents. And as expected, they failed to send me the documents. It was when my temporary number expired and I told them again, is when they realized and sent me the documents. Now after receiving the documents, I was given a strict turnaround time because they had to pay for a rental for me since I couldn’t drive my car with an expired number.

Since it was a holiday time, I had prior plans. After a lot of calls with them, they agreed to extend the deadline a little but with a disclaimer, if I failed to turn in the documents before that, I’ll have to pay for the rental out of my pocket. All this suffering for their lack of responsibility to send me the documents in time. Well, out of the fear of bearing expenses again from my pocket, I had to follow their deadline.

After all this hustle, I took the car to the Chevrolet authorized dealership to get the mechanical issues fixed. And the car was in such a mess that the authorized dealership is still trying to fix it. Even they are not able to fix the car and don’t understand what the issue is. Now again it has been about two weeks and the car is still at the workshop. They have fixed part of the issues but, still figuring out some issues.

Out of the three months of ownership of this car, I don’t remember even a single month where I had the car with me. I feel like I’m just donating the money I pay in installments in the last 3 months. I also don’t understand what kind of 150-point inspection do they perform because the car is clearly out of shape. And let me tell you, there wasn’t any other problem that I found later. All these issues that are still getting fixed, are the ones I noticed on day 1.

I’d strongly suggest not to opt for Carvana. The number one reason being, there isn’t a physical entity, or a single person you can go to and hold responsible. Their staff is clearly not at par. You also have to explain yourself every time you talk to them because, it’s a new person as always. I might have invested close to 40 hours in just dealing with their Customer support on call, chat and e-mails. Then it was the warranty provider SilverRock on call and e-mails. Then it was the body shop on calls, e-mails and in-person. And then it was the authorized dealership on calls, e-mails and in-person. And yes, also the rental car agency visits, the waiting for pick-ups and drops. The cancelation of your plans. Because as per Carvana’s behavior, it feels as if they think I don’t have a personal or professional life and I have all this free time to invest dealing with them.

I’ve become a fool in front of my friends who constantly tease me for buying a piece of crap. Even the workshop guys have seen me so often in the shop that they pity me now. I could go on and on about this and there are certainly more things to say but, I’ve already written a lot and so I’d like to stop. It was my worst decision to get a car through Carvana. I highly regret it now.

I don’t understand how something basic like an oil change isn’t even done and the scary thing is they documented the oil as being changed! This is shady and unacceptable in my opinion. If you do go with Carvana, immediately take it to get an inspection done. I ended up having to go to the dealership since the battery was causing codes to malfunction and my original mechanic wasn’t sure if they were actual issues or just due to the battery. Be very careful as Carvana wasn’t nearly as helpful as I would have hoped they would be! I wasted an entire day that I ended up having to take off of work because I was trying to get these issues resolved before the 7 day window lapses in case the issues were serious. Please be careful!!

CARVANA did not want to cover the expense, and neither did SilverRock stating that those are wear and tear. (I had just purchased this vehicle days ago!) The reality is that CARVANA doesn't even bother to inspect their vehicles. So, I bought this car; I had to pay $1,580.00 for brakes and still pay the first car payment. It was the worst experience I have ever had, and I will never buy from CARVANA again, nor will I recommend it. I, instead a thousand times, spend hours at the dealer knowing that I will get a vehicle that has at least been inspected. So, customer to customer DO NOT buy a vehicle from this company!

It’s like they have nothing better to do than to play words games and make fun of (in my case) living in an area that gets pretty cold, with a child, and walking. But since they have a 4.7 star rating they don’t care about the daily lives of people. Any sort of disruption to the non customer facing way they do things is an inconvenience to them. It sickened me to purchase a car from this company. This second experience alone makes me wish this company was not operating. They were THAT cold and deliberate in their mission of not giving a flying duck. This company is absolute trash. No one wants to sit at a dealership all day or pay for the marked up prices but I ONE MILLION PERCENT WOULD GO THAT ROUTE THAN TO DEAL WITH THIS COMPANY THAT DELIBERATELY CUTS CORNERS AND DOES NOT CARE. Do. Not. Buy. Here.

My own experience with Carvana was also problematic in so much as they delayed delivery of my vehicle on two different dates and both times required me missing work in addition to rescheduling a trip which caused me to incur re-booking fees. I attempted to convey to two separate "Customer Advocates" of how this inconvenienced me and caused me out-of-pocket losses forcing me to re-schedule my trip but all they could do was apologize stating that's just how it is with little to no understanding of my burdens. If they can't honor the delivery date they display when you purchase a vehicle and take the credit hit they should not display it all or at least label it as an estimate.

After receiving my 3rd delayed delivery date I was looking at a little over 3 weeks from when I signed the papers. Heck, I could get a car shipped from overseas in that timeframe. I ultimately canceled my order after receiving the 3rd delayed delivery date and chose to purchase from my local Carmax. If the individuals in this thread left their reviews on social media platforms more people will be better informed of their questionable business practices.

Also from reading the reviews, I have carvana has not slacked in their customer service and integrity just because they are getting making names as the years go by and their customers have increased and for that reason they have watered down their customer service and integrity. And if they do, it will catch with them, when people beginning to have bad experience, they will stop honoring them. Also there other companies that has started vending and selling online car buying/selling. So just as anyone tried carvana, the other companies can be tried also. I do plan to purchase again from carvana, I pray I have the same good experience like last time. People keep up the reviews.

The technician at the NTB actually took me under the vehicle to show me that the car had clearly been flooded/underwater. There was rust and tarnish on the engine parts. He also showed me the brake rotors which did not look good at all. To add to all of this, the technician asked, "did you check the oil?" I said, "No, I actually didn't." And when he showed me I was appalled. The oil on the dipstick looked like milk, which is probably from water damage. I called Carvana and told them to come pick up the car. I am blessed that all this came to light within the 7-day guarantee and I can put all this behind me. Please be careful purchasing from Carvana and get your own inspection in the 7 day period.

Everything was smooth and perfect until I got the car delivered. Unfortunately there were some undisclosed cosmetic issues with the vehicle which I was not expecting. Although I was a bit annoyed, a quick call to Carvana eased all doubts. They were professional in handling the issues, and took care of all of them in a manner which I believe was representative of good customer service. The claims with Carvana’s insurance provider were quickly approved and I am getting the issues fixed. I am very satisfied with how that was handled. Long story short, I am happy with the whole purchase overall, and even though there were some minor issues I believe Carvana dealt with them properly. I ended up keeping the car and I recommend Carvana to anyone on the lookout for a car.

I talk to the customer service manager. He said I should sell the car. Never do business with a company that does not stand by their warranty and does not make exceptions because of holidays and time in the shop that the customer can't control. Email. And for the phone manager that I talked to today that told me I should sell the car, that I just bought from Carvana should be fired or reprimanded for suggesting such an outlandish statement. He is the ideal of very poor customer management service. The car has been sitting at a mechanic shop longer than I have had in my possession. He should be ashamed of himself.

When I called in they stated that the amount changed due to a change in mileage, but I submitted the second appraisal with the exact same mileage as the first (105,115). After talking with them over the phone they stated that they would not honor the original offer that we had both agreed on; and after pleading my case they stated that they would up the offer to 4,000 (1,683 less than the original offer). This was an intentional attempt to draw me in, then give me a much different offer. If I would have agreed to sell them my car at the amount they now want to offer, I would have been cheated out of over 1,600 dollars.

My brother-in-law had similar experience of missing blind spot though they advertised, and my first car came with broken keyfob. I had to spend a lot of time and effort to get it fixed. Employees at Carvana has no idea what they are doing, they are all highly disconnected for sure. They just beef up the advertising just to attract people from buying, it is an intentional and deliberate effort and later ask you to return the car within 7 days. Carvana is scam and illegit, please stay away from them. Never ever again!!!

Then, withheld my temporary plates for 14 days, (which would not allow any test drive of the car whatsoever) because they "Lost my paperwork". After re-submitting the paperwork at least 3 times, they finally released my temporary plates so I could test drive, only to then refuse any repairs to the car. I was able to drive the car for two weeks, until those temporary plates ran out---Only to be told I would need to just wait on the actual plates to arrive. WELL----It has been 4 months! 4 months of constant phone calls, chats, and constant request to expedite this.

Carvana graciously offered to reserve me a rental car at a location over 4 hours away! (After requesting them to relocate reservation, I was denied.) After arriving to the rental car location, they didnt have my reservation information from carvana properly, and would not supply a car. So I drove home---another 4 hours with no car. They then offered $250---as I have been out a car I paid for for over 4 months. Thanks carvana.

I chatted in with a rep and kept pushing the issue that they needed to get this resolved ASAP as I needed the vehicle for the 3rd. After a lot of back and forth with the chat agent I was told there was absolutely no way I could have the vehicle that day and the EARLIEST I could have it was 10am on the 3rd. I got a phone call around 5:30pm from the Gaithersburg store saying my car was ready?! I live about 45 minutes from Gaithersburg and it was a Friday evening but I hopped in the car to get there before they closed at 7pm. The guy I dealt with at the store was friendly enough and the car was fine so I thought we were good to go. I inquired about transferring my registration from the vehicle I traded in and they said it would not be an issue. I had read reviews previously saying that the registration process was sometimes problematic but I tried to remain positive.

I was told that registration could take between 30 and 45 days depending on the STATE. The Carvana Owners Dashboard on their website had a countdown (I believe the countdown started at 30, could've been 45) of when you should expect your registration. Well the time expired on the countdown and I contacted them asking what the deal was. The chat reps insisted that it's possible that MD is slower than other states when it comes to registration and that I shouldn't worry. According to the rep all of my documentation was fine and they didn't need anything from me. I asked if it was possible for me to just go to the MVA and take care of it myself so I could be done with the waiting to which they responded that I could not because I financed through them so they had to do the registration.

On September 19th (48 days after purchase) I received an email from the registration department at Carvana asking me to provide proof of insurance because the initial proof of insurance had lapsed (my auto insurance renewed on September 16th). I was pretty peeved considering they specifically told me I would have my registration WITHIN a 30-45 day window YET this was just proof that they DID NOT EVEN SUBMIT THE PAPERWORK until I had the car for 48 days.... (To make matters worse, I had to continue to carry insurance on the X-Terra I traded in until I got the updated registration...) So their constant responses I got blaming the state of Maryland were all lies. I submitted the proof of insurance and like magic, I got the registration 2 days later.

I thought I was finally in the clear but started receiving emails from the MVA saying they got a notice from my insurance company that I dropped insurance on my Xterra (the vehicle I traded in) and that my registration and license could be suspended for driving without insurance... I submitted the Bill of Sale to the MVA and followed up with a call. The MVA indicated that they did not have the CX-5 on record and that the XTerra was still showing registered to me but they said it can take 4-6 weeks for their information to update so I didn't worry too much about it.

This week (November 11) I received a letter from my insurance company stating that I no longer held insurance on my Xterra and that the MVA can suspend my registration and/or license because of it. I contacted the MVA on November 14 to inquire whether or not my CX-5 is showing registered to me... Spoiler alert, it isn't. They are still showing I have the XTerra.

When I explained my situation I was told that the MVA could've returned my registration paperwork to Carvana due to missing information but they wouldn't have that documented so they suggested I contact Carvana. SO I contact Carvana and they tell me there is nothing on their end and the MVA probably screwed up and told me to call the MVA....again. So I did and man am I glad I did. I spoke with a titling specialist who indicated that she could see Carvana began the paperwork but never completed the sale. She said it could've been due to them not submitting the right funds with the paperwork or something else. The woman I spoke with escalated the issue to another person in titling to see if they had more insight on why the title was never completed.

I received a phone call from the MVA clerk, Lorrel (God bless this woman and her investigation skills) who informed me that Carvana never completed the transaction. The sale never happened. I got back in touch with Carvana and explained to them what the MVA was seeing. I provided the name of the MVA clerk and her phone number if they needed further guidance. Lo and behold the Carvana people voided, yes VOIDED the transaction. So a very long story short I have a car I've been driving around for months that apparently does not belong to me and has plates on it that used to belong to my xterra, basically a stolen vehicle.

I was told that they were resolving the issue and resubmitting the documentation immediately and that they would overnight my registration. That was yesterday. Today Hillary from Gaithersburg called me to give me some more bad news. Her bad news is that the MVA is saying the registration was not submitted within the allowed 90 days of purchase, thus another inspection would need to be done. Hillary assured me she would call the MVA branch manager to plead her case but that's where we are right now.

I am at my wits end with this company. I explained to Hillary that I'm basically driving a stolen vehicle and if I were to get pulled over this could be a HUGE issue to which she replied "yea that is a problem." I explained to her that this has been a nightmare since day 1 and I wished I never bought a vehicle from them to which she replied "well this happened because of one small mistake." ONE SMALL MISTAKE!? This company doesn't take responsibility for ANYTHING they do. I am honestly besides myself.

When we contacted Carvana they said they were sorry for the mistaken annotation on the vehicle but they would not compensate us. I feel this is false advertising. We paid a $ amount based on the product that was advertised and now we do not have that product. We would not have paid that much for this truck if we had known it was a short bed truck. Carvana needs to step up and do the right thing. They need to reimburse us the difference between a short bed and long bed truck value. This is bad business practices.

The result of all this is the payment went to the wrong place, I had to stop payment on the address located on all my contract paper. Wait another couple of days and then resend the payment (which I haven't done yet and will take a few more days). All of this and pay $30 for the reversal/stop payment. Not acceptable, quite distressing, and obviously not a professional way to do business. Please Jesus let the powers that be read this complaint, and if you are serious about selling cars online you better make this change. NOW.

This has become anxiety producing and overall doesn't bode well for the peacefulness of car buying over the internet. Thanks for thinking of your consumer first. Avoid this problem, make sure your contractor has time to send out snail-mail, or make sure you include this information in the registration packet. Wouldn't that just make a LOT of sense? Hire me. I'll improve your business... because right now no one answers your phones, the chat thing online is difficult and workers have too many conversations and are relying on scripts and formula pat sentences they can cut and paste. You need more telephone people and more coordination between the 3rd party vehicle delivery people, and your contract finance company.