Carvana Reviews

Everything went very smooth, car was in good condition and clean, except for they forgot to clean in the spare tire compartment.

This was my second purchase from Carvana. Although we had a little snafu with paperwork, it was resolved within 24 hours. Tiffany and Geronimo could not have been kinder or more determined to get everything smoothed out within one call. You are definitely a person to the customer care team and they will do their best to make sure you are happy. The car's great too.

The purchase process was lengthy and it was not easy to speak with someone to get questions answered. We received the car on 9/5/2026, 1 week ago today. Since that time we had to replace all 4 tires. There were 2 different types of tires on the car. One of the front tires had a huge gouge in the tire and a bubble, the other front tire had metal coming out of the tire. Yes, we should have caught that before we accepted the car but you can only check so much and you do not think that you are going to get sold a car with safety issues. We took the car to Mercedes Benz for a full service and because the collision light came on the dashboard after we took it through the car wash.

Quick and easy process. Did not have to sit at the dealership being held hostage while they try to get you processed.

My experience with Carvana was amazing! They provided excellent service, clear communication, they were punctual and provided continuous updates that made the sale and purchase a great experience. I definitely recommend them!

Great process start to finish. Great communication.

The whole experience was very pleasant & easy to get through. Michael the young man that delivered my car was extremely nice & polite & helpful with everything I needed to know. I am so pleased with the whole situation & have already recommended your service to friends, family, & neighbors. Thank you.

This was not the experience I was anticipating at all. I was sold an inconvenience/lemon from the beginning and had to endure a long time before getting the car back from the repair shop. Rental and Ubers out of pocket, and unnecessary stress until they got it right. From my personal experience I will never buy a car from here and would never recommend it to anyone who’s looking to buy a car. You’re better of saving your bucks and going to the dealer. At least there you will have a peace of mind from the beginning. Definitely mixed feelings.

I am extremely disappointed with my recent Carvana experience involving the 2024 Ford Bronco Black Diamond, VIN **. When the vehicle was delivered, it was noticeably dirty and had scratches and nicks that were not adequately disclosed or represented in the listing. More importantly, I discovered a puncture/damage in the rear seat that was not disclosed in the vehicle description or shown in the listing photos. I purchased this vehicle based on Carvana’s representation of its condition, and I expected the vehicle to arrive in the condition that was advertised. Finding previously undisclosed interior damage immediately after delivery is very concerning.

While the process of searching and selecting a car was quite easy, when it came to working with a third party lender, Carvana was quite difficult to deal with. Customer service was difficult to reach, non communicative when I did reach them (often not following up when they said they would), and I felt like I had to jump through a ton of hoops that made the whole process more difficult than it needed to be. It was frustrating enough that I considered canceling my order.

Outside of your staff being kind, I can not leave a positive review. I understand you fix cosmetic damage on vehicles, but the terrible respray can't be worth it unless everyone that buys a white Tesla is fine with over spray on black trim, wheels, wheel wells, door handles and window trim. The vehicle I had delivered first respray didn't match the factory finish and then I found all the over spray. When I tried to exchange the vehicle, I rejected that delivery while the car was still on the truck due to seeing white paint on all the trim pieces, door handles and window trim. Unacceptable to spend that kind of money for shotty paint work, your QA team needs an overhaul.

The whole process was SO easy and seamless. Everyone that I spoke to was so kind and knowledgeable. I got the best deal from Carvana for the trade in offer, which made me very happy! I love my car I purchased and it is exactly as described! They brought it to my house and took my old car with them-they were at my house for maybe 10 minutes! So fast, easy and convenient! I will recommend Carvana to everyone I can and will definitely use them again!

The delivery went smoothly and very quick. They have everything ready and the vehicle was clean. They took our trade in and loaded it and they were very efficient.

3rd purchase from Carvana and I will always come back when we need a new vehicle. Simple and quick process. My daughter also purchased her 1st vehicle a couple of days ago from Carvana.

Car was delivered promptly and in good condition. I would buy from them again.

It was a very easy process and my vehicle arrived with a yellow bow. Every question that I had was answered promptly with good explanations that were easy to understand. It was a great experience!

It was a super exciting experience. Putting a coin in the slot and seeing the machine grab the vehicle I ordered online. The only negative thing I have to say is the transport fee was really expensive. Did not like that at all.

My experience with Carvana started out great, until it turned out that I accidentally gave them my current vehicle's key for the second key that the car I sold second key. I contacted Carvana numerous times to try to switch the key I had for the car I sold and get my car's second key back. They were all nice and everything but I was never contacted by anybody. They had to have known the key didn't work for that car, so they either recoded my key to work on that car or coded a blank key and threw my key away. Why wouldn't they just contact me about the key not working and we could have switched them. Now I have no idea where my key is. Someone there could have it as well as knowing my address so my car could be stolen at any time. It's pretty bad.

The car arrived on schedule. The driver was very nice and very helpful. Dropped off my new car and loaded my trade in on the truck. She explained everything very well and was very informative about the process. This was the easiest car purchase I have ever had and I have bought a lot of cars in my years. I would recommend Carvana to everyone looking for a new car. The website is easy to use and the details of the vehicles are spot on. They point out all the small imperfections up front and they stand behind the cars they sell. Prices are fair as were the trade in prices. Thanks Carvana!

My experience with Carvana was excellent! The pictures were great and accurate. Car was exactly as advertised. I love it! So easy to order. Easy pick up. Great drive! So appreciated not having to deal with a salesman who wouldn’t listen and trying to upsell. I completely recommend Carvana

I bought a vehicle on August 28th. When I received the vehicle the trunk would not close and I had to take it to the shop to get fixed. I was guaranteed that it went through inspection, but that couldn't be because anyone could see that the trunk would not close. Then I got a tire warning a few days later. I reached out to Carvana, who assured me that since I was within 14 days I could take it to a shop in their network and it would be covered by SilverRock 100%. It turns out that I have 2 rear corroded tires and 2 corroded brake rotators.

I’m giving Carvana 2 stars instead of 1 because there WERE some positives in my experience. I received a really good offer for my trade-in, I ultimately got my money back, and I spoke with several genuinely nice Carvana employees who tried to help me throughout this mess. I appreciate those people, and they are the reason this review is getting a second star. Unfortunately, everything else about this experience was bad enough that I could never recommend purchasing a vehicle through Carvana.

Amazing experience! Don’t want to buy my cars anywhere else from now on! So easy, so quick, so nice! Loved it!

I purchased a 2018 Chevy Trax LT. The facts are as follows. I called and set up an appointment with the auto shop I have gone to for 20 years, the day I received the car. The earliest they could get me in was 9 days after I signed the paperwork. The service battery charging system light came on the first time we drove it. At the shop, it was discovered that the serpentine belt was frayed and about to snap because the tensioner was damaged. The car is not safe to drive anywhere. I called Carvana and customer service did nothing more than quote policy.

We recently purchased a new family vehicle through Carvana. When the vehicle didn’t quite live up to our expectations, we decided to do a swap. It was an easy process and Carvana handled all the details with no issues. We are very happy now with our new SUV.

Truly the best experience buying a vehicle. The first it was great and I thought that may have been a fluke, but two times buying with Carvana and it's simply amazing.

This Carvana experience was my first one using Carvana. It was a positive experience and went quite smoothly. I found the vehicle prices competitive with current market values and appreciated that there were no hidden fees or gruelling hours spent at a dealership being browbeaten into adding thousands in extra things you don't want or need. Plus, Carvana shipped my vehicle from the sale State to my State and delivered it to my door, picking up my trade-in at the same time.

The best experience I’ve ever had purchasing an automobile. The delivery person Alex was a complete professional, and a credit to your company. I will use Carvana again.

Very fast and friendly delivery.. The driver was super sweet and knowledgeable of her duties and made everything easy for me.. I love my car. It was so clean and smelled amazing. Thanks Carvana!!

I recently purchased a car from Carvana and was disappointed to find that the tires were already at 2/32” tread and needed replacement. I reached out to Carvana seeking a reasonable resolution so I could keep the car, including asking for the shipping fee to be waived, but everything was denied. No compensation was offered. I’m still hoping Carvana will reconsider and work with me toward a fair resolution.

I strongly recommend that people think twice before purchasing a vehicle from Carvana. My experience has been an absolute nightmare, and the way this company has handled my situation has been completely unacceptable. I provided Carvana with multiple documents and extensive verification throughout their underwriting process.

I had the best experience with Carvana. Prior to this purchase, I purchased 2 vehicles from CarMax. I don’t think I will ever go back to CarMax. From start to finish the process with Carvana was smooth.

Great experience, easy, and car was a great buy so far. Ray that works in Kansas City office is outstanding customer service! I will buy this way again.

We waited and waited but the app. Never allowed tracking of our vehicle. The delivery driver called us from outside our house. When I showed him the vehicle tracking he said to notify you all to get it fixed. The delivery experience was great no issues. During the walk around inspection we noticed 2 items that were not previously disclosed. I have submitted claims and have taken to a repair shop for estimate. We love the car and appreciate the warranty. We would use again.

Unique business model. Without the 7day refund being offered, I would have taken a pass on buying a vehicle from Carvana. My delivery needed to be rescheduled by Carvana so consider that a ding. But overall the process has been positive!

It was super easy and fast to get my new vehicle. The only negative I have with the experience is that I feel I didn't get as much for my trade-in as I expected.

Carvana is exactly what we expected. A quick and no hassle buying process. And a great customer service experience.

Had a wonderful time with this purchase of my 2019 Nissan Frontier..and your delivery driver she was a wonderful lady...

Updated on 09/29/2026:Purchased a SUV from Carvana. Drove 1-1/2 hours to pick the vehicle up. Gave them a check, signed some paperwork, got the key and drove away. So much for Carvana's 150 point inspection. We got 37 miles away from the Carvana store and the vehicle broke down. Called Carvana to come and pick up the vehicle and refund our money. They picked up the vehicle the same evening and it's been over three weeks and we haven't received our refund. Every time we call and being put on hold for at least thirty minutes we have to explain the whole story over. No one can tell us why we have not received our refund. Clowns.

The process to get the car was easy but once I pushed the purchase button my car was delayed 2 weeks, when it got here the one dent that they highlighted was not the only issue. I took 12 cosmetic damage pictures of the paint. The car was dusty and dirty on the inside. It was definitely not detailed. Then when I cleaned the windshield there are 3 chips in the glass and one is significant. I called Carvana while the delivery driver was here because he said he has never had a car delivered so dirty and with so much cosmetic damage that was not mentioned during the purchase. So I finally got a person on the line and they said I could submit only 3 issues for their insurance coverage. I told them I have 12. What I did submit was approved for coverage which is a plus but when I submitted the windshield I was told I need to fix it myself as it’s not significant enough.

Everything from the beginning to the end was so easy and so smooth. The vehicle that we received was in the exact condition as explained. The delivery driver was absolutely amazing. She definitely needs a raise! A mechanic looked over it, and it’s mechanically sound. We are absolutely in love with our new vehicle. Thank you again, Carvana.

What a great experience. This guy that invented this is a genius.

The gentleman who waited on us was very polite and kind. He answered every question we had. Thanks for a good experience.

Worse customer service. Carvana took my money after disapproving me. It was a fight to get my money back. Have to do a better job job processing someone.

I couldn't believe how simple it was to get out of my lease and into the vehicle I needed and Carvana made that happen! All was well until I opened the door to my new car and was hit in the face with the musty, stale odor that could only come from someone who heavily smoked in the vehicle. I mentioned it to the gentleman who I was working with and he assured me it wasn’t from smoke, but the “bomb” the use to remove odors. I questioned that assessment, but he assured me it would go away. It didn’t and it’s bad. I complained again directly to Carvana corporate and thought they were sympathetic, they offered my $100 to get it detailed, which is costing me over $400 with no guarantees the smell will be removed.

My experience is 5 stars. Carvana gave me more than expected for my trade. The experience with buying a new car was quick and easy as well.

I purchased a 2015 Jeep Wrangler and paid $280 for delivery, which was scheduled for Sunday from 11 a.m.–2 p.m. At 11:08 p.m. the night before — less than 12 hours before my appointment — Carvana notified me that the delivery was canceled because their transportation driver called out. Instead of finding another solution, my delivery was pushed all the way to Wednesday, leaving me waiting another three days.

I’ve purchased several cars from Carvana and quality has really gone downhill. From cheap, gray mats that don’t match the carpet to multiple dents and scratches not pictured on listing, extremely disappointed this purchase. This will be my last purchase with Carvana.

Not entirely happy. After I started the purchase I found that there would be an additional delivery fee which hadn't been mentioned earlier. On the day my car was supposed to be delivered, it was delayed 10 days by Carvana. After I got it, I found one of the headlamps was out. Otherwise I'm happy with the car so far.

They've delayed my car three times now. Their customer services is absolutely useless. This has been a nightmare scenario and I wished I just went to a dealership.

I will never go to a dealership again. This was so easy and comfortable. Never once felt pressured. It completely removed the gross feeling you get from a traditional dealership. I also love my new car.

Ordered my car, jumped through all the hoops to provide documents, set a date to have it delivered. Had to have it delivered 2 hours away because they didn't cover my area but that's fine. Communication from them was not great, I would deliver documents and then find out something was wrong with them or additional things were required while on an unrelated call with a representative trying to get something else sorted out.

I purchased a 2026 Ram 1500 from Carvana and when it came time to deliver the vehicle, the driver called and left a voicemail since apparently the number they called from was flagged as spam, so my spam protector won’t let it through. I was waiting on the truck but then I get a text from Carvana saying that I had rejected the truck, I never saw the truck, and then they said they would refund me the money in 10 to 15 days or I could repurchase the truck in about 5 days after it was checked out and reentered into their system, I had to purchase insurance for it before they would even start the buying process. The driver left me a voicemail saying that they were parked away from the apartment and never once tried to make contact in person, as I was waiting for it to arrive. Carvana is nothing but a rip-off.

2014 Black Toyota 4runner **. Ordering the vehicle was fine. Delivery was even perfect. The issue is the vehicle had severe corrosion underneath. Never was disclosed and really should've never sold vehicle like this. Came from NC and I immediately had it inspected in VA. So glad I did or would've been stuck with the vehicle. The inspector was surprised Carvana allowed such and even advised if any issue he would get his VA State police officer involved. The whole frame should be completely removed and new installed.

Can it be less than 1 star? My first experience with Carvana was selling my 2007 BMW convertible in mint condition. I sold it in July 2026. The process was easy – now I think disturbingly so. They plugged the car into a computer, but never drove it, and just asked “does the top work” without ever testing it. I then purchased a 2022 BMW 840i convertible from Carvana for $64,400 including taxes and non-refundable shipping.. It has a beautiful and unique grey/blue color and 16,700 miles. These are very hard to find with such low mileage. It was a seemingly very good price for a beautiful car. I picked it up on Monday August 3rd, 2026. It was then at the BMW dealership undergoing repairs for a month, and it was finally delivered to me by BMW on September 4, 2026.

I am in love with my Jeep gladiator. Working with Carvana was amazing. It could not have been more simple. They have so many vehicles to choose from. Once I found the one I wanted I hit the get started button and within 40 minutes I was approved. Had my insurance and the paperwork to print out for registration. 5 days later I picked up my jeep. They even out a big bow on it. It was not only easy it was fun as well. The vehicle is exactly as described. I could not be happier. I will definitely use carvana for my next vehicle purchase.

I couldn’t be happier with my new car. The process was so easy from start to finish. I got a fair deal on my trade-in, and financing was super easy. I won’t buy a car anywhere else!

It was a very straightforward and simple process. I was very skeptical too so when it ended up being very easy it was a nice surprise. I will say that I researched a lot and did a significant amount of ground work like making sure all my name and address information matched and that required documentation was pre-loaded in files; basic things. But the highlight was Red, our delivery driver. They were so friendly, kind, and helpful. They were careful, cautious, and made us feel at ease with the handover. Such a lovely person on the hottest day ever!

Unable to add wife to title. Unnecessary in today’s world. Having to wait in line at the DMV to add Ray or Wife to a title is why I won’t purchase a fourth time from Carvana. 2nd item - This truck did not have bluetooth or hands free call from the steering wheel. Advertised with options but not there. 3rd item - I had my son purchase a car to save on the bs title problem. 4th item - Upload insurance id cards to Carvana website. The drop off driver asked again for id cards and policy.

Just purchased a 2019 Toyota Camry. My 2nd Carvana vehicle. 1st- the fact that you give a customer a deadline to upload proof of insurance OVER A WEEKEND, is insane. Why not give a BUSINESS day deadline? I don't know what insurance company you use, but insurance offices are closed on the weekends. Inconsiderate. I was forced to abandon my 1st selection and choose another vehicle. And your ADVOCATE response time is unacceptable. I was really upset with the entire experience, but luckily I found another car that fit my wishes the following week. In spite of this experience, I STILL recommended Carvana to a close friend. We are both traveling to Philly today to pick up his new Bronco.

Hands down, BEST car buying/financing experience of my life! I have recommended to all my family and friends. This is how and with to purchase and trade your vehicles!

Love the car and everything. Only part is it needed an oil change but I guess I'll handle that myself and the car was crashed and they didn't tell me that it was crashed on the driver's side, paint job looks bad but other than that the car drives good. I couldn't complain. Carvana is ok in my eyes

Very poor experience. I purchased a Kia Soul. Delivery was delayed a week due to a sensor issue. I was ok with that and glad it was being fixed. It arrived the following week without a hitch and drove fine the first time. However, the second time, it went into limp mode. Either another sensor went out or it was the same sensor. Since it was within the 7 day exchange period, I exchanged it for another Kia Soul. I’ve had this one for 2 months and the transmission already needs work. Unfortunately, I was unable to drive the car within the 7 day period. Because Silver Rock is calling it a maintenance issue, I am out of pocket for $500. I will never purchase from Carvana again. Either they do not test their vehicles or they do and knowingly sell vehicles with issues without warning their customers first.

Purchased a 2025 Altima. Great car, but I noticed the spoiler was pulling away from the trunk (adhesive failing). Took it to Nissan, but they said it was an aftermarket repair. Contacted Carvana, but because it was passed the 7 day reporting window, they wouldn't fix it. I found out the repair was done 3 months before I purchased the vehicle (after an accident) so this issue was starting before I bought the car. Carvana did not want to take responsibility for this, which is sad, because my buying experience was great! Not sure if I'd purchase from them again.

Do not be fooled. Carvana was great until the sale was complete. Then all I get is a harassing chatbot. Carvana is refusing to register my car (breach of contract) because they insist I need to take the car I just purchased from them, (hasslefree) and get an emission test. I do not live in Phoenix or Tucson which are the only areas in Arizona that require it. I also do not commute to either. It has been a total harassing nightmare since.

Process was quick and easy. Delivery driver didn’t want to let me to take the car for a test drive before leaving with my old car. They were too worried about getting back as I was the last delivery of the day.

They need to be more consistent in allowing down payments across vehicles. The first car they delivered was so rusty underneath. I didn't even let come off the truck and had it returned. Financing is through a third party which was not disclosed at purchase. I had the impression that Carvana was Financing. When the real Finance company contacted me. The phone number came up as a potential scam. That did not instill a lot of confidence in the purchase through Carvana. There was a slight mechanical problem with the car so I was going to have them fix it. It was a big hassle to deal with the approved vendors. Which my phone also cautioned me about being sketchy. No wonder Carvana stock is dropping.

Great staff. Great truck. I’m happy. 😃 Thank you. 🙏 Ready to head to the mountains to enjoy a beautiful weekend with my wife.

Best way ever to buy a car. Initial phone call to completing sale? Less than 45 minutes. Probably shorter if I was more tech proficient. New car to my home less than 48 hours later. It was exactly what I wanted, and for the first time in 40+ years of buying a car, I didn't have to "settle."

This is my second time buying a car from Carvana. The people I worked with were very friendly and helpful. They cared about my situation. I feel very confident when I buy a car from Carvana.

I bought a Jeep Compass, paid 1500 dollars for shipping, the car lasted one day. When I got in the vehicle the next day, the vehicle wouldn't start. I exchanged it for a Chevrolet Trax. The car was delivered with a cracked windshield that Carvana would not repair. The Jeep Compass remained in the parking lot for almost 2 weeks before anyone came to pick it up. Customer Service said a cracked windshield was cosmetic and would not do the repair on the Trax. I will not waste my time in the future with Carvana. You pay a lot for shipping; it's time-consuming to talk repeatedly to customer service, not sure what happened with Carvana; what used to be a reputable business has really been disappointing this time around. I will go out of my way to post and speak of my experience to cause them as much business loss as I can; this experience was that bad.

This is the third car I have purchased from you. The process couldn't be simpler. Everyone I dealt with was helpful and very friendly. Love having the car delivered to my house. Very simple process.

So the process until I changed my mind was good, found the car, got a good offer for my car on a trade in. I thought it was weird that I could not see the car before I committed so I then changed my mind. The purchase was on Saturday and I cancelled within 24 hours on Sunday. Monday I see that the purchase price (new car - trade in) was taken from my account so obviously I want to know why.

This is my second time working with Carvana and the entire process is extremely smooth! Always fair pricing and great trade in values.

Horrible experience started about an hour after driving off the lot. Brake pedal blocked by large box and spaghetti wiring. Battery light came on before I could make it home. Numerous brake code when diagnostics was run. Battery dead next morning- they wouldn’t tow it to be fixed. They sent company to jump start it. Found out the battery terminals had been loose entire time - TO CLEAR THE CODES!! Drove to the shop they recommended only to be without vehicle 2 WEEKS burning through the 7 day window of return. Wouldn’t pay for rental.

The process of buying a car with Carvana wasn’t it as easy as it is advertise to be. It’s unnerving buying a car without being able to drive it. Now that I have my vehicle, there are several items on the vehicle that need to be addressed through the warranty. The warranty process takes several steps, which is also inconvenient. If it’s possible to find a car close to home, which you can inspect before purchasing then that would be the recommended way to buy a vehicle. All of the phone attendance were very helpful and accommodating but again it took several phone calls to get things figured out for the purchase.

This was my first time buying my car from Carvana. The experience was FANTASIC! From the communication after placing the order, the reminders of what needs to be done next, to the delivery. BEST car buying experience EVER!! THANK YOU!

My first purchase with Carvana. The car arrived in immaculate shape. Driver was very friendly and the approval process was easy and straight forward. Love the car. 5 stars for fantastic customer service and ease of application process. Would highly recommend.

Worst purchase I’ve ever made. They tell you that you only need a certain down payment just to get your attention and make you complete the purchase. Then, after you’ve already made the purchase and submitted your documents, they suddenly tell you that your credit has changed and ask for an additional down payment.

Our experience was easy. The car was delivered on time and the process was simple.

My entire family bought cars (3) from Carvana in the past two weeks and it was the best car buying experience any of us have ever had! There was no haggling, and running back and forth to a manager, no fighting with the extended warranty person. You know the final price, you pay it, you get your car delivered! Easy, peasy, lemon squeezy...

I purchased a 2020 Kia Sorento for a little over $16,000. On 06/29/26 Carvana delivers the vehicle. Now since I am not a mechanic and neither is my fiancé, all I did was drive it around my complex to make sure I had a good feel for it while driving. I told Carvana I was good. Well as the days went on car seemed fine. However, on the 8th day of having it, which was after the 7 day love it or return it, we started having issues with the car starting. We would put the key in the ignition and crank it and nothing. It took more than 1 time to start the vehicle. I thought ok what is wrong, this should not be happening. I took the car to Advanced Auto in Mount Holly and they said the wrong battery was put into the car.

Worst buying experience ever with Carvana. Purchased May 1 and from week one the 2017 Fiat 500 had issues. Having to take it to a mechanic under Carvana & SilverRock contract. The whole process was dragged out so the warranty would be expired. AAMCO blames SilverRock, Silver Rock and Carvana point the fingers at AAMCO. Each company blames the other. Engine Light is still on & was told by Carvana that it's because I purchased a Fiat! I had a Fiat for 10 years & it was perfect. If it's just the Fiat, then why did Carvana sale it.

Do not buy from Carvana. A complete nightmare of a process! I ordered me a 2024 Audi Q5 with 31,000 miles and played $990 to ship it. When the vehicle came in, it had 42,500 miles on it as well as many defects. Naturally I decided to return it, however, when I called Carvana and told them about the issue they never gave me a remedy. A week later I never got a call from Carvana. The only time I’ve ever talked to them is whenever I called them and waited. 20 minutes on hold. They finally picked up the vehicle. The fact that I have never been called, reached out to, or emailed throughout is very frustrating. I was even willing to exchange the car for another one with the right mileage, but they would not work with me on the shipping fee for the new vehicle. Now I’m without a Vehicle!

Love it! Had a great experience with drop off and this last week driving it has been awesome. I love the car!

Very disappointed with the vehicle’s condition at delivery. I found multiple issues immediately, including a steering vibration, faulty rear door, foggy headlights, windshield chip, and missing console piece.

The process was excellent. A few issues with me. The inside contained a lot of seemingly animal hair. I had to pay someone to detail the interior. Also I see that it is close to time for an oil change. The truck is very nice just was not expecting to have to pay for any extra services so soon.

While the process was mostly smooth there were a few things I consider unacceptable. I was at first told I would have to accept a car with a messed up tag bracket that is very simple to fix. Also within a day of having the car the driver mirror started to stick upon unfolding. I had to travel for work so I wasn’t able to resolve this issue in the 7 day window and now I’m being asked to pay a deductible for something that isn’t fair to me. This could be as simple as lubricating the mirror which should have been done by Carvana.

I was given a jeep with old, cracked, corroded tires that were painted to disguise the damage. When I drove it on the freeway, it felt like it was going to fall apart; no alignment was done, and one tire was crooked.

Very easy and pleasant experience. Everybody that I dealt were very nice and professional.

This was the most easiest way I have ever bought a car with the most transparency and helpful experience.

Extremely easy, fast and straightforward process! Very happy with my purchase. :)

Wonderful, easy and fair priced experience! I got a great deal with all the features I wanted. The process was easy and stress free. I highly recommend! Thank you!

Great Experience, I love my new truck and the whole process was stress free.

Everything went smoothly, was only about 15-20 minutes to finalize everything when I picked up the vehicle, all was as described, first time buyer from Carvana and would do it again.

I got my vehicle on time, when they were supposed to be here and I had told them I had decided we were not gonna exchange or do anything. We were gonna keep the Hyundai venue. The only thing that I had was, we do have the antenna that needs to be replaced. We also need the key fixed. It doesn’t start the car. I had it finally started at one time sometimes it doesn’t open and close my doors but the other problem I seem to be having is for some reason considering it only had 4000 miles and something on it when I got it it’s telling me it needs service. Shirley this was Service before I got the car. I thought people service cars every 3000 miles with oil change and checking all the fluids and everything. So that I would like someone to call me and help me with that because I think that we need to chitchat about that.

I LOVE MY CAR, THANK YOU. AND THE DRIVER WAS VERY FRIENDLY AND PROFESSIONAL.

Buying experience was incredible. I loved every second of it. So convenient to just be able to purchase a vehicle right from the Comfort of your own home, I did my due diligence with researching on my vehicle before my delivery date so once it arrived, I didn’t have any surprises. I am very happy with my purchase and I will definitely use again in the future. I will say only thing I didn’t like was the high nonrefundable shipping fee but if you don’t plan on returning your vehicle, then it’s not an issue.

⭐ 1 Star. My experience with Carvana has been extremely frustrating from the beginning. First, there was an issue with the payment. I sent the money by wire transfer, but there was a problem with the payment process. Carvana ended up refunding the money to me by check, which caused another delay in the delivery. After that, my delivery was pushed back another week. I then had to deal with another delay related to the temporary operating plate. Carvana told me the issue was related to the DMV/system and again pushed my delivery back another week. I was finally given August 29 as my delivery date.

This has to be the worst buying experience I have had, and I have purchased several vehicles. I chose self financing through my own bank. Carvana gave me until 2p the next day to get my bank to write a check and to provide proof of it (pictures and tracking number for mailing). I had to miss a day of work. Then I realize I dont have a paper copy of my title for my trade-in. This isn't a problem for any other dealer. You just sign a form when trading it it. Called Carvana and they said a paper copy is required. I rush to DMV to request a new copy, missing a half day of work. I had to push out my pick up date for the car by two weeks. I receive the title and sign all the online forms. I miss another day of work to make sure my trade-in is ready to go.

I can not express how easy the process was. We had to exchange our vehicle due to an error, however the process was incredibly smooth. Couldn't be happier with our 2026 Honda Civic Sport Hybrid.

We bought a Truck and as we were leaving to go onto the highway we realized it had transmission problems. It needed a whole new transmission. We decided it was best to trade it in (we were within the 7 day return policy). They were so absolutely easy to work with. This by far was the easiest company to work with and we will from this point on always choose Carvana! HIGHLY RECOMMEND!!!!

Quick easy process. They arrived on schedule and was just as described.

This is the second time I have bought a car from Carvana. The first time was an ok experience. The car was very late getting delivered and had to be delivered by a manager. This time was AMAZING!! I actually got the car earlier than expected and the guy that delivered it was great.

For the most part I love the car. There is some damage that was not revealed to me. Passenger side back door stops shutting about six inches from close and has to be forced. Also, the back bumper is coming off a little bit. That’s all I’ve noticed so far. Those things should have been listed in the description.

Searching for vehicles online with Carvana was a breeze, when I found the Jeep I wanted it came exactly as described. I didn't have to go to a lot and have salesmen follow me around to sell me something I did not want. The delivery driver was great and polite. I will be buying my next ride from Carvana for sure.

Selling my 2017 Hyundai Tucson and purchasing 2026 Hyundai Tucson was a breeze. Easiest transaction ever. However on the 7 th day after receiving my car, have had 2 major hiccups. I was told at my interview receiving/selling car that Carvana would take care of title and registration, today received conflicting emails that my registration not complete and one saying is was processing. Secondly my right back tire was down to 25, when checked by Discount tires was told these tires on the 26 model were much older, worn and one tire already had been patched and had several nails in it. This has to replace all 4 tires related to safety. I do love my new car and did not have any trouble when I used Carvana in 2020.

I was very disappointed with the difficulty in buying my car. The constant threats of releasing my car back to stock just because I did not get you a piece of the application in an unreasonable lack of time! This is the second car I have purchased from Carvana; my 1st car was quick and seamless. I am going to have to think long and hard before I buy another car from you. One last thing, you sold me a car with such bad tires that it would not pass the Pennsylvania inspection process. What about your pre-sale inspection you say you do, before putting a car for sale on the website?

The delivery driver was super kind, and she only had 1 issue with the truck but she was really kind and helped answer any questions I had. The car itself drives nicely, although the brakes do squeak if I ride the brakes to a stop. If I step to stop it stops nicely and smoothly and I feel the squeak isn't much an issue.

Every part of the process was easy dealing with Carvana! From figuring out my trade-in to searching for cars, to the final process of buying and delivery! I will definitely recommend this to my friends and family! Love the car and love the fact that all of my questions have been answered quickly!

Overall it was good experience but not great. I got a very specific color that there are not a lot of in the States with all the specific options and low mileage relative to the year of the car. So that is the great part but what pulls it down to good was the hoops I had to jump through to get my credit union and Carvana on the same page. I had to make at least 30 calls back and forth and numerous emails back and forth to get my financing squared away. After that the process was pretty smooth but I can't lie and feel a bit disappointed/frustrated when it looked like things might get undone because they had a hard time agreeing on the way things were being processed. If it weren't for those couple days of the back and forth I would have said this was a 10/10 experience. Overall I'd say 7/10. Good not great.

This has been the *WORST* experience buying a vehicle in the history of my buying any vehicle. First, we opted for pick up over an hour away because of the vending machine, we get there with our one year old son and the van isn't even IN the vending machine... You could have delivered it if you were going to do us like that. Then, driving around the parking lot, we heard popping coming from under the front wheels. We sat back inside for another TEN MINUTES and nobody came back out. We couldn't tell them because nobody ever came back out to the front. Then, within 24 hours the check engine light turns on. The Carvana mechanic kept the van for an extra week for a window motor but didn't check a single fluid in the vehicle!

Carvana was easy to deal with through the entire car buying process. I enjoy being able to look at the entire US inventory of vehicles in order to choose the exact model I wanted. They gave me a fair price for my trade with a headache free buying experience. I probably will never go to a dealer again.

The worst warranty ever and with the cars being used Carvana should offer better service for warranty.

Very pleasant experience from beginning to end. The delivery driver was so nice and friendly.

If I could give negative stars, I would. I just bought a car from Carvana, and what arrived was a rolling biohazard with a death wish. The interior was filthy and the windows? Both inside and out, they were so smudged and streaked that I could barely see through them at night. It was clear no one had even glanced at a cleaning rag before shoving this car onto the truck. But the real kicker? The tires were in bad shape, with next to zero tread depth. And it gets worse: the sidewalls were dry-rotted with visible cracking, which doesn't happen from a few hundred miles of driving—that happens from sitting idle for months or years in a lot. These tires were ancient, brittle, and dangerous before I ever turned the key. No chance they will pass the state inspection.

It took me about an hour online, and my car came the next day. I'm very happy with my purchase.

Purchasing a car from Carvana was so quick and easy. They brought it to my house and the driver was very friendly, he also gave me tips on how to use my new car’s technology. I’m very happy with my purchase and experience.

Refuse to honor my warranty as they don't see a warped manifold, broke bolts, or exhaust leak (3 days after purchase) as a "failed component" or issue. I will have to pay $600 out of pocket because they sold me a broken car and will not honor their agreement.

The Carvana online experience beats going in person. No haggling and dealing with sales persons. Everyone I dealt with on the phone was personable and helpful.

My experience with Carvana was very effortless, easy and the best car buying experience I’ve had.

The overall process was fairly quick and easy however issues with the car were NOT made known to me. I’ve had the car for a full week and have failed an inspection and have had to take it to two body shops to fix different aspects of the car, as one of them deemed the car unsafe to drive.

It was not disclosed that the truck had been equipped with a lift kit and oversized tires. More importantly, the DEF system was deleted? This was not disclosed and only found this out while looking where to add the DEF Fluid. This is sneaky and unethical.

I was somewhat reluctant ordering a car online, but I was very pleased with the entire transaction. The pricing was definitely a little higher than I think I could’ve found elsewhere, but the convenience made it worth it. I do think that the vehicle could’ve been detailed a little better upon delivery, but it did not take away from the overall experience.

I canceled my order with Carvana on August 22, 2026. Despite the cancellation, Carvana withdrew $22,000.00 via ACH from my checking account on August 24, 2026. When I contacted them, I was advised that the withdrawal occurred automatically and would be processed in 5-8 business days. This is currently preventing me from buying a vehicle as my funds have been removed from my checking account. I also asked for copies of the documents I signed for this transaction. They're no longer available through Carvana's website, and customer service refused to provide them when I requested them directly.

Well let's start by saying Carvana is the most easiest site to use. I was looking for a few days through the inventory. I found what we liked. I got pre approved. And had our beautiful Mazda delivered on Monday. Eric was our delivery guy. Very professional. He unloaded our car. Took pics of our id's. He went over some things. Allowed us to drive the car. When we got back we signed our paperwork and he was on his way. Doesn't get any easier than that.

Everything is misguided information. One minute it is possible the next it is not. I asked multiple times will the car be detailed was assured all their vehicles are detailed. (That was a lie) I originally was going to trade in a vehicle then changed my mind. Drastically the monthly payments went up and also was told on top of the non refundable fee for delivery I was also charged $1100. Then decided to go with the trade in and was told we will be refunded immediately (That was a lie) it takes 7 days to find out later on also asked to apply the refund to my principle amount which i was told they could. (That was also a lie.) Then also make note if you do not sign up prior to picking up the vehcile for automatic payments you cannot sign up later for the lower payment. It does not state that in plain sight. The gimmick is to make sure to read the little thing that says "Learn more"....... Furthermore I will be contacting Consumer Affairs and the Better Business Bureau.

As a recent, first-time, customer of Carvana (as of August, 2026), my experience was initially a good one. I found the vehicle I was interested in but I was very hesitant of having to pay a 'transfer fee' of $690 to bring it to the KCK location for pickup. After considering the upfront cost, I decided to pursue the vehicle and paid the up-front required transfer fee. They are very thorough when it comes to providing and uploading personal, financial and proof of insurance/funds documents, which is understandable. Carvana gave me a decent quote for purchasing my current vehicle as a trade-in; valuing it at $8200 for a 2019 Sonata Turbo Limited with 119k miles in good condition despite having an existing auto loan on it through my credit union. Carvana agreed to pay off my auto loan and wrap it all up in with the overall price of the "new" vehicle purchase agreement.

The only small issue I experienced was finding out that delivery to my home was not an option. Had to take off work 2 different days (due to delays) and drive 200 miles round trip. Everything else was easy, fast, and efficient.

I wish I could say my experience with Carvana was a good one, but unfortunately it has been nothing short of a hassle. My truck was delivered on August 10 with more damage than what was disclosed prior to the purchase. To make matters worse, additional damage was caused during delivery by the tow truck driver. Since then, getting the damage addressed and repaired has been an ongoing headache. In the 15 days since taking delivery, I have only actually had the truck in my possession for about three days because it has spent the rest of the time in the shop dealing with repairs related to these issues.

This was my first time buying a car through Carvana, and it was a great experience. I LOVE my newly purchased 2020 Subaru Forester Touring vehicle. I was a bit worried when I went to pick up the car because there were no pictures of defects beforehand (scratches, visible repairs, worn interior, etc), but that's because the car had NO visible defects at all! Two of my sons previously purchased nice vehicles through Carvana, at my suggestion, and they were happy with their purchases. So, after my beloved 2018 Subaru Forester was totaled in a horrible rear end collision (we were completely stopped, waiting to turn left, when a Dodge Ram Longhorn hit us from behind at 55mph), I turned to Carvana as well.

If I could give a negative rating I would. Delivery was a nightmare with rescheduling and messing up my work week multiple times and planned vacation with zero help from customer service.

Purchased a 2018 Nissan Rogue, discovered transmission problem (other problems too). Took it to THEIR REQUIRED REPAIR BUSINESS. They had my car 39 DAYS. You only get reimbursed for $600 for a rental car, the rest of the time they could care less how much it costs you. They installed a refurbished transmission, and I PAID FOR ALL NEW BRAKES. Get car back, drive it 2 days, can't start vehicle. Needs battery and/or new fobs. Finally get it to a Nissan dealer and they discover THEY DIDN'T PUT BOLTS ON FRONT BRAKE AND LEFT A PART OFF THE BACK BRAKE AND TRANSMISSION IS LEAKING. Call Carvana, all you get is scripted 'we're sorry', blah blah blah. No solutions at all. Only 2 days left on 100 day warranty and it's 'so sad too bad, ** you'.

I began purchasing a vehicle through Carvana on August 18 and was scheduled to complete the transaction on August 22. Between those dates, I spoke with several Carvana representatives to make sure I understood exactly what was required of my trade-in. I was consistently told that the vehicle needed to start and be able to drive onto the flatbed under its own power. At no point did anyone tell me that the delivery driver would take my vehicle on an actual road test. My vehicle was running when the driver arrived on August 22. She took it for the road test, sped off, and approximately a street away, the vehicle became inoperable and would not restart.

Loved the way it was all so easy, a little too easy if you ask me. ;)

Love the truck! Drop off was super easy! My only issue is that they were suppose to fix the cruise control the week before delivery (I waited an additional week to have it delivered) & it still didn't work. So the truck has been at my dealership getting it fixed again for a week. I think they should've checked to see they fixed it before delivery. Other than that, this is my 2nd vehicle I've bought & have been happy with the process on both.... minus the above stated issue. Thank you.

Great experience dealing with Carvana. This is the second time I’ve purchased a car from them. Very smooth transaction, was in and out.

It started out a little rough but not to the fault of Carvana. Vehicle I originally chose had some damage on it and needed repair but I was able to cancel it and get something a bit newer with lower mileage! The experience was great! The Driver Andy was 150%, walked me through it all and was great! All around great experience! Would buy again from Carvana!

Jordan who showed up was very helpful and friendly. Made transaction seem real easy.

All repairs were completed as ordered. The Mr. Tire dealer was professional.

A friend of my sisters had bought a vehicle through Carvana and had a decent experience, so I decided to check it out. I was looking to get a truck because I needed a way to haul materials for work that needed done on my home. I had a 2021 Chevy Trailblazer that I was right side up on. It was a really nice looking vehicle and ZERO mechanical issues, only 17,044 miles on it and I bought it brand new in 2021. I decided to trade it in on a truck through Carvana. In the beginning it was pretty easy and convenient. I went through the process of getting the offer on my Trailblazer and proceeded with the trade in. Boy did I make a HUGE mistake! For one thing I seriously down graded. I chose the truck, it was valued at a price I thought was a little on the high end but I knew used trucks have high resale value and I was running out of options for a truck in my price range.

Horrible experience. They cancelled twice after the promised delivery window had already started. Both times I notice check on status of my appointment and they notified me first time an hour later and second time hours later. I wasted a half day off work the first time. When I spoke to customer service the first time they told me it was very unusual to have to reschedule and promised it wouldn’t happen again. But it did. I just traded it to the dealer for $1000 less than Carvana was offering but my time is worth something.

Car was nice and clean when it arrived on time and delivered to my work!!! The only issue was the tires were well out of date from 2017! These should have been replaced before selling, but all in all it is an easy purchasing situation!

The whole experience was easy and fun! The SUV was exactly as described. Delivery was exceptional, right on time with friendly and knowledgeable driver.

The young man who delivered my car was wonderful! He deserves a raise or a bonus or something! The car however was not washed or detailed. The young man apologized for that and explained why, still should have been done. The passenger side front window does not work 😕. I should get some sort of money back for that shouldn't I? I just fixed it on my own. Other than that it was an easy process and I would definitely do it again. I want to emphasize how much the young man who delivered my car impressed me with his professional work and sense of humor and kind presence.

Best experience I have had buying a vehicle, best ever. Nathan the young gentleman from Ontario California so so friendly. Made things so easy. I love my car.

The driver that dropped off my Jeep was great. She was very professional and very friendly and funny.

The whole process seemed easy but when I got there to pick up my new car they said a contract wasn't signed. He said he couldn't help me so I had to call customers service. That took forever to get an actual human being. I finally got that resolved and got my car. When the car came out of the "vending machine" the associate tried to open the trunk twice and hit the building behind it. We noticed a few minor cosmetic things but all cars have those. About 1 hour into our 4 hour drive the rearview mirror fell off. So I went to adjust my driver side mirror to make up for the lack of other mirror use and the glass fell out!!

My second time ordering a car online with Carvana. Satisfied with the 2019 X1, but due to miles on it (<60K mi), I traded it in with a 2026 X1. This time a bit more disappointing. I am on my 2nd (3rd really) trial of the 2026 BMW X1, they were both a little over 10k in miles. The first one did not even make it out of the truck bed. A huge, significant, I guess medium scratch under the passenger side of the car was noticed and not mentioned on the description (as if the car had gone up something high and scratched the bottom where it had loosened the screws underneath there), and I am nearly financing the car as if brand new. I was wondering why the truck was parked down the block when i had a huge space in front of the house.

I was skeptical at first as a first time online car buyer. The process seemed too easy and too quick. Even the financing was too easy. I bought my used Tahoe that fit its description perfectly. It was delivered on time (slightly early). I took it by my mechanic to check if everything was on the up and up and the only thing he came back with was the vehicle needs new spark plugs but not urgently. I am impressed with Carvana and would recommend using them if you are like me and don't want all of hustle and waste of time at a dealership.