Carvana Reviews

We have purchased two vehicles from Carvana this year - one in February and one in April - and we could not be happier. Both cars seem to be excellent and the process of buying them was easy and flawless. We picked up one vehicle from a local Carvana location, and the other was delivered to our home - in both cases, Carvana was flawless. I also really like the ability to easily add extended warranty coverage online at purchase time, and to customize the type and duration of coverage. Carvana transformed car shopping from a nightmare into a pleasure. I wish I'd known about Carvana months ago!

My first car did not really meet my expectations. It developed a rattle in the underside of the car. It also was not detailed before pickup. My trade-in went flawlessly and everyone I dealt with was very helpful and professional. I really appreciate how polite everyone in customer service. So far, I really love my new vehicle. I had it checked by my mechanic, and he said all it needs for inspection are new rear brakes and rotors.

I placed my order. Paid the non-refundable delivery fee to a Carvana near me and the down payment on the 2013 Ford Explorer. Selected my time and date for 8.00 pm at night. I live in Jacksonville so that's a 2 and half hour trip one way. 5 hour total trip with 3 kids so I changed the time to 8 am the next morning instead. It was all approved. I did all my task then I start getting contacted apologizing for the delay that I wasn't even aware of. Then they delayed my pickup time for 2 weeks after I had just sold my other vehicle thinking I was picking up my Carvana car 2 days later not 2 weeks later. They said the delay was because a faulty back up camera but yet the camera is still not correct. The back up lines are stuck like I'm always turning. They don't line up.

Was in the process of purchasing a car from them last week and they told me my 1099 income was just fine. That night a large amount of money came out of my account for a down payment for a car. The very next day after the down payment money was taken they called me and said my 1099 income was not okay to get a car. I told them I need my money back because this is bullshit. "Somebody had just called me and told me I was approved and you guys have taken my money." That day they took hundreds more out of my account. Here it is a week later and I'm still waiting for them to give me my money back. These lying snakes in the Grass said I was approved, stole my money and then said that I cannot be approved and still have not returned it. DO NOT DO BUSINESS WITH THE SHADY SNAKES. THEY WILL STEAL FROM YOU. THEY DID IT TO ME!

Very disappointed in Carvana. Car arrived and I traded in my car at the same time. I noticed some scratches on the purchased vehicle (Camry) and also the detailing of the vehicle was unacceptable. Looked like there was bbq sauce (not stains) in between seat and door. Seats were left with a dirt residue. After haggling with them to get it detailed and then the amount (they offered $100) for the whole car.. we settled on $150. The exterior was never settled. I asked for some touch up paint and they refused. The scratches were not listed online when I purchased the vehicle. Now I'm stuck.. I could have them pick up the car but have no vehicle as they will send a check for my trade in. Poor service and beware of Carvana.

The car arrived with very poor detail on the exterior and Very filthy interior. I spent hours cleaning up food and other fluids such as gum and liquids. Undisclosed chipping windshield. The driver was nice.

We had recently lost our car in an accident. We went to several dealers and each tried to play games with us. "Oh, we just sold that car, I have something even better." This included changing prices from those found online to adding "special coatings" to raise the cost of the vehicle. With Carvana, what we saw was what we ended up paying. No sales gimmick, no sleazy salesman, just a list of cars with the actual price. Once we selected a car, it was just as easy. The site walked us through the process slowly and answered any and all questions that we thought up as we went along. Easy, HONEST, and less hassle than I ever thought possible with buying a car.

The experience being my first was exceptionally great. The only part that became a little confusing was both my husband and I bought cars thinking we were transferring our plates. When my advocate arrived with the new vehicle it had new plates on it. This could have been better communicated. Also, letting people know they need their title at delivery too. I knew this but it wasn’t talked about until my advocate called me for delivery.

I purchased a low mileage 2018 ford ecosport (44,000 miles) at the end of January. I drove the car 45 days and it completely broke down mid driving. My spouse found out the car had an engine recall after calling Carvana. We got the car to a Ford dealership who confirmed the car broke due to catastrophic engine failure. The car remained at the dealership for 2 1/2 months waiting for a long block. Got the car back for less than 5 miles and it died in the middle of the road with traffic behind me. Again got it back to the dealership. A battery, alternator and gear shutter engine had to be replaced. Hard to believe there was a 150 pt inspection done on the car.

The sale for the most part was smooth. Shopping was great. Lots of choices. Only drawback is purchasing sight unseen there were more dings and dents that were not shown in the condition of vehicle but it's a used vehicle what it is they could detail their inventory a little better. Other than that vehicle runs and drives good.

Love the 2017 van we purchased. However don’t love that it was delivered with the AC not working and that was not mentioned at all. It has been a headache to get it into a an in-network repair shop far away from me, when I feel it should be covered at any shop near me that can get it fixed. Very frustrating. Also the van was semi cleaned but not a “new car” clean, smeared windshield, seats needed extra cleaning ect… Not terrible but not what you would hope.

I purchased a 2020 Mercedes-Benz GLB from Carvana on March 18, 2025. Within the first year, I drove the vehicle less than 11,000 miles. On March 26, 2026, the vehicle broke down. Before that happened, Carvana directed me to one of their partnered mechanics, who inspected the car and told me everything was fine. That turned out to be completely false. When the vehicle finally failed, I took it to a certified Mercedes-Benz dealership, where a full inspection revealed nearly $16,000 worth of damage. These were not minor issues — they were serious mechanical failures that clearly existed prior to my ownership and were completely missed (or ignored) by the mechanic Carvana sent me to. Despite this, when I contacted Carvana, I was told there was nothing they could do and that the situation was my responsibility.

I received a very good price for my trade and the buying and selling experience was very easy. The new car was clean and looked great. The staff were friendly and helpful. This is the second time using Carvana and will definitely buy from them again. The upfront pricing and no pressure sale was great.

Process was super easy. We loved Joyce that dropped off the car. Super friendly and efficient. The car itself did have signs of being repainted and lots of trim fasteners were missing. Hoping the car itself lives up to the amazing process and people involved.

Well, ordered my car and was given multiple delivery dates in a week. On the third rescheduling of the car which was two weeks out, I asked to cancel the delivery so that I can pick up and they cancelled the whole order. And I lost out on the 690 shipping fee, no refund. Was lied to multiple times about when the vehicle would be delivered. Then asked for them to ship my car, someone else bought it one hr later they claimed. Very frustration and horrible experience, terrible communication. False fast delivery claims.

Best experience ever buying a car. No long waits. All done correctly and respecting my time. I'm already recommending Carvana to others. They're already checking the website. On the future I will use Carvana again. Thank you.

The vine process was horrible. The people verifying information was horrible. I have almost $5000 worth of body damage on the new card. I just bought. I’m still waiting for Silver Rock to approve the repair repairs.

I can’t complain. I went to 3 different dealers, plus a different online dealer, to sell my car. Carvana gave the best offer, and the selling experience was amazingly easy. It was almost fun.

Great experience, from beginning to end. It was truly hassle free. Excellent communication about vehicles available, the fast availability of credit and trade in value, payment terms and ease of picking up the vehicle.

Overall, Carvana was an easy ordering experience. Chose what car I wanted from my couch completed everything within an hour pick the car plate that week. If I have one complaint, it’s regarding insurance you should be advised upfront that the insurance card can’t say replacement on it. There were multiple customers in the facility, going through the same problem. And having to call the insurance company and wait for them to produce a new insurance certificate as you’re sitting there delayed me two hours. I was doing other people up to two hours.

I was overall happy with my purchase and would write a great review of the entire process, except one area I felt lacked effort. I purchased the car with cash and asked for my spouse to be added to the registration and title. When I spoke to my original assistant, he took the details on my spouse and told me there is no problem added her. When I received the vehicle, I was the only one on the registration. I called customer service and was told it was impossible to add someone to the registration because I paid cash. After the call, someone reached out to see how my call went and I explained the circumstances and he indicated that I could indeed add someone to the registration and title. He added I needed to work with my bank to do this. I contacted my bank and they told me it was Carvana's responsibility. I imagine I will have to take care of this myself. I am disappointed that my experience with your company ended so poorly.

5 star by far!!! The easiest and fastest experience I have ever had in buying a car. No long days at the dealership, no haggling with the sales people knowing that they’re pulling your chain the whole time. If you have kids, I totally recommend this. It was amazing and I can’t recommend it enough.

I thought this was going to be an easy experience. Absolutely was not. There was a lot of confusion over my address. Several times I had to get delivery rescheduled because I was approved and then I wasn't approved and then I was approved and then I wasn't approved. This was a very stressful experience for me. I am very happy with the car I purchased.

This was by far the BEST car purchasing experience and I’ve purchased 5 cars prior. It was honest and easy especially finding information about the car with their Carfax link and their members in their customer service team goes beyond to make sure I had everything I needed for the purchase to be official and smooth. It was as easy and truly know if I ever need to purchase another car I will go through them. Even the delivery was so convenient and transparent about eta and all the final touches! Love!

This was the 3rd vehicle I have purchased from Carvana and will be my last. This truck was 110% misrepresented in every way. The carpet had been spray painted and was on the plastic on the console, the truck bed siding literally blew off when I was driving the truck home, there were multiple dings and scratches that were not disclosed on the listing on Carvana's website. After driving 4 hours one way (because delivery was not available) to pick up this truck, on my way home 2 lights on the dashboard came on referring to trailer brakes and one about the collision assist.

My experience was easy and seamless. Did the order and trade on my phone and 3 days later had my new truck. Happy with my experience. My delivery driver was great, keeping me informed and answering all my questions upon delivery.

I purchased a 2023 Cadillac CT4 and it was delivered to me on April 8th. Upon delivery I inspected the car and noticed that all 4 tires had slashes, cuts, and gouges in the sidewalls. I pointed it out to the delivery driver and he said that he asked about it when he loaded the car for delivery. I accepted the car and reached out to Carvana right away about the damage. I took the car for diagnostic and the shop called me back within just an hour or so. They told me the claim company, SilverRock, denied the claim because the damage was only “cosmetic”. I called Carvana again and they said they would send to their “in house” warranty department for an exception and would call me back.

I want to start by saying the staff I spoke with at Carvana were friendly, understanding, and genuinely empathetic. Every representative acknowledged my frustration and even said they would feel the same way in my situation. Unfortunately, despite their kindness, the actual outcome has been extremely disappointing.

Vehicle was delivered in a timely manner and very friendly driver. The vehicle had numerous issues not presented on the pre purchase images and descriptions. A large door ding in the passenger door, large paint drippings on the left front fender and the rear bumper was scraped and cracked. I report was entered and approved for the bumper however the other issues were not. Now I will be without a vehicle while this is being repaired.

We operate a property management business in Buffalo, NY and had a couple of company vehicles we wanted to sell. Someone in our office recommended Caravana, and so went online and completed the appraisal and were very pleased with their offer. Caravana representatives Alex and Nicole (very professional) came to inspect the vehicles to confirm they were as represented and arranged for the funds to be transferred into the bank account directly. Alex and Nicole were friendly, professional and quick. While the inspection only took 20 minutes and was a very positive customer experience. You can see this company cares about its reputation and professionalism. THANK YOU CARVANA.

They make you go through a process nice and smooth and delay your car but 3 weeks. I did all the tasks and was informed I didn’t fill out a form I already did.

I regret purchasing a vehicle from this dealership and would not recommend them. The very next day after driving off the lot, the AC stopped working, which is extremely disappointing and unacceptable for a vehicle I had just purchased. What made the situation worse was the lack of transparency during the buying process. I was initially quoted a certain down payment, but when it came time to finalize the deal, the amount was significantly higher than what I was told. There was little to no clear explanation, and I felt pressured to move forward anyway.

Carvana delivered me a $40k vehicle that they severely damaged during transport. Additionally, they did a damaging wax/buff job, leaving swirling and scratching all over the vehicle. Lastly, they replaced the tires and installed them improperly.. cracking the wheel. I was guaranteed by the advocate that these things were documented and would be taken care of. He was so sweet, I believed him and accepted the car. Right away, I began submitting the claims -- as soon as the advocate drove away, I never heard from him again. I was stuck in the throws of carvana's criminal policies.

Car looked great in photos, there are a lot of minor things with the car that were not listed or mentioned such as aftermarket charger that was never pictured - Teslas come with Tesla chargers so that was a let down right off the bat. Now being able to charge. There are also scratches on back driver side door that weren’t pictured. The people who “clean the car” used something that wasn’t supposed to be used on Tesla trim and ruined the black trim around the windows just before I picked it up. The salesgirl told me it’s water stains and I stupidly took it home to find out for myself it is not.

The convenience purchase from Carvana in my opinion, I was overcharged for the EV and your interest rate is unreasonable. The tires were in a unsafe condition all below manufacturers recommended tire pressure. The Front passenger 2/32 seconds front driver's side 3/32 seconds and both rear tires at 4/32 seconds, which indicates the tires have never been rotated. That day I picked up my vehicle I also pulled out one of the most disgusting cabin air filters I've ever seen in my life and showed it to your Company Rep. It is completely obvious your so-called bumper to bumper inspection "we'll find no problems with any of your vehicles" would be my guess. Because of that I questioned your ethics and business practice. I paid to have the Gear box fluid changed, preventive maintanence.

My experience with Carvana exposed a level of negligence and disorganization that no customer should ever have to deal with. After reviewing thousands of complaints on multiple platforms, including the BBB, it’s clear that what happened to me is part of a much larger pattern of systemic failure inside this company. Carvana processed a transaction that should have never been approved, and when I tried to resolve the issue, I was met with generic responses, no real investigation, and no accountability. Every interaction felt like a script, not a company trying to fix a serious problem.

I bought a 2014 Lincoln and I absolutely love it. I was a little skeptical seeing I could get free delivery but it was totally worth it. I absolutely love Carvana and how much y'all helped me. I was even surprised with how low the mileage is and even taking it to a mechanic they give me praise about how good the car is.

The shipping of the car was our most horrible experience ever with this purchase. We had the time set up for a weekend day, to be told the driver had called off. This caused us to take vacation day for Monday pick up.

The process of buying a vehicle was simple and easy. The overall process is a one-of-a-kind experience. Initially, my vehicle was scheduled to be delivered on Saturday, the 4th, around noon, but unforeseen circumstances caused it to be delivered the next day at 9:45 a.m.

Sold us a car and delivered it with a busted windshield and refuse to fix it.

Carvana created an easy way to shop, purchase, trade, and receive our new car. Carvana explained every step, and provided clear instructions to get ready for delivery and trade in. The agent who delivered the car was fast and friendly. We were finished in no time. Carvana even checked in to remind us our 7 day return window was about to close, but we didn’t need it. We are so happy with our new vehicle, and will remember this experience next time we are looking for a new car!

This was smoothest and quickest I've ever purchased a car. I loved everything about the fact Carvana values your time. I was in and out in ten minutes when I went to pick my car. I will be back in the future to buy more cars. I have also referred friends and family to buy from Carvana as well.

They supposedly did a VA inspection on this vehicle even though the taillights do not work properly. The dealership said they couldn’t fix them until the end of the month. Silverrock said they would have to be fixed by the 10th in order for them to fix it for us. Big hassle to try to get fixed for a luxury vehicle. Terrible ordeal! Never buy from Carvana. This is what I have learned from this. I will only buy from dealerships. This company sucks!!!!

Second car I've bought that if Carvana actually did the checklist that they say they do then the issues would have been caught before the sale. 2017 Tiguan, touch screen radio would not work. This is a known issue. Had to have the radio replaced, cost them over $2,000. 2021 Arteon gave a travel assist unavailable error upon taking delivery of the car. Now it's in the shop getting a steering wheel replacement. Both issues should have been caught upon their supposed inspection they say that they do. Get your shit together Carvana!

Carvana is very good at pointing out the obvious scratches and whatnot. However, they are also very good at leaving out major defects that are not easily found at delivery, in their 360 view and issues section prior to sale. Make sure to remember that your 7 day window starts on the day of your delivery and ends at 8 pm 7 days from that....So if you get delivered on 4/4 at 7 pm....you lose an entire day of that so called window. Not sure how that makes sense. Check all electronics, check all windows and doors, check chips in windows, check every square inch, because that price you pay is not accounting for any of it.

One of the worst experiences ever. Had the car for less than two weeks, multiple issues including oil leaks, tire issues, and more making it undrivable. They tell me to rent a car at my expense. Needs significant repairs proving the 150 points inspection is nonsense. Going to be paying for a car I can not drive, with one payment waived. BFD, these greedy lassie faire bureaucratic mongers of indifference should be ashamed instead of taking my money I am paying and buying another round for the boys who helped provide immeasurable stress.

This is my second purchase with Carvana and I had the same wonderful experience! The process is so easy and the best part is, you can sit on your couch and shop for cars without someone harassing you. My deliver person was very sweet and personable. She even had me a car air freshener.

Overpriced, price gouging, unfair interest rates, opinion math add-ons, no choice financial, and the only thing convenient is their ability to screw you. Never buy here!

I did not expect this to go as well as it did! I have never bought a car online, sight unseen, but in the end, Carvana provided me with a vehicle that is beyond my expectations! Every detail, financing, delivery to my door, was perfect, and I am a very happy customer!

Absolutely the best car buying experience of my life! There was actually a snafu with my original order, and Carvana's communication was prompt, personal, courteous, and -- most importantly -- transparent. Carvana's attention to customer care and satisfaction is clearly their top priority. I cannot overstate their excellence in customer service.

4th car from Carvana. The process is smooth & convenient. However Disappointed this time. Tire had a big chunk out of it. SilverRock had it replaced however tires were dry rotting per technician. Tires dated 2019. They replaced both back tires but now we have to replace the front 2. Also steering wheel was out of alignment. That was repaired also. Always been completely satisfied before. Carvana just was not at its best with this car. Wasn’t worth taking it back due to not convenient. Will be more particular if we ever purchase again.

The process of getting the car was literally zero effort. However, things like brakes, rotors and tires aren’t mentioned in the description before you purchase. Upon receiving our Santa Fe, significant wear was noticed on all mentioned above. Silver Rock the insurance company fought for “cost effective” rather than customer excellence when offering to repair what was heavily worn out prior to purchase. For example, keeping 1 “good” tire out of the 4 on an AWD vehicle. Pretty disappointing.

Well wasn’t too good. The lady there was very very nice so I can’t blame her, wasn’t her fault. But 10 mins before I was scheduled to pick the car up I got a message from Carvana saying they had rescheduled my pick up. I don't talk on the phone while driving. This is after driving 2 1/2 hours to get there. Found out they lost the key. Took 4 hours of waiting there before their locksmith showed up to make the new keys. The manager didn’t seem too worried about. Then on the way home the engine light came on. Waiting now for the parts to come in so it can be repaired. I will say thank you for the short warranty you give. The lady there, sorry can’t remember her name was very nice. I know it wasn’t her fault. She did what she could.

Vehicle delivery delayed for 1 day. Car arrived and the delivery driver let me know the car is locked out and keys inside the car. He wanted to leave with the car but I insisted. I uses my insurance to get a Pop a lock service and unlocked the vehicle and got the keys out. Test drive was terrible. Smoke came out under the hood and a burning smell followed. Not sure what’s wrong with it. So overall it was a terrible experience and I am not happy at all. They paid 1,300 less for my trade ins and charged me 1000 for shipping fee. Please don’t buy a thing from here.

The delivery process was a pain. My vehicle delivery got rescheduled 3 times. I even canceled one time because it got so frustrating. Although when the day it was actually delivered the process was easy.

The whole reason I went with Carvana is for the easy online process and not having to do anything in person. Unfortunately car I originally ordered came with multiple issues and had to return and in person and exchange for another. Do exactly what I was trying to avoid. Have to rush after work and deal with traffic. Thankfully second car everything was ok. Would have been nice if first one was.

I was very pleased with the simplicity of the process. It took me longer to search for the vehicle that I wanted than it did to actually purchase the vehicle. I am very happy with my 2017 Dodge Durango GT!!

Horrible experience. They offered me $x then they came to pickup and didn’t accept my passport as a form of ID, so I went to get another offer then it was almost $2,000 lower. When I called in and explained the situation they said they can’t honor the original offer since it “expired”.

I was sold a faulty vehicle with a bad transmission. I put less than 1000 miles on the vehicle since I bought it and it’s in the shop waiting for Carvana warranty. After reading many reviews, this is a frequent occurrence. If I could go weeks and months without a vehicle I would not have bought one in the first place. Absolutely the WORST vehicle purchase I’ve ever made. Vehicle has 37k miles on it.

Bought a car. 9 days later we get a no oil pressure alarm. Take it to the recommended shop. Shop finds a bad head gasket/possible warped head. Carvana's warranty company denies the claim saying there's no issue despite having pictures of the fault and the shops evidence of an issue. Do not trust Carvana or Silver Rock! They admit the light was due to an engine failure but since they couldn't repeat it they denied it as no issue.

Purchasing the car was incredibly easy and fast, which I really appreciated. The whole process was smooth, straightforward, and much more convenient than going through a traditional dealership. However, my experience took a hit when the truck was delivered. It arrived in a filthy condition—far from what I expected when receiving a newly purchased vehicle. It was honestly disappointing to be excited about a new truck, only to have to spend time cleaning it myself right after delivery. Presentation matters, especially for something as significant as buying a vehicle. While the buying process was great, the lack of care in preparing the vehicle before delivery left a negative impression.

My experience was great. I was able to quickly find what I wanted, secure the vehicle with a co-signer, get all of the documents uploaded and I was approved so rapidly. The drop-off experience was the best part because the woman who brought my vehicle was so kind and so helpful. She also got my car inspected while we test drove my (now) new vehicle. Hands down - the best part of the experience.

This is was the easiest buying experience I’ve ever had. From the moment I was looking for a car, the process, and pick up was an absolutely walk in the park. I love my 2025 Chevy trailblazer. The car was in really good condition. It was very clean inside and out.

Buying my car from you guys was great, the easy, no hassle buying was literally easy, couple of concerns, buying an EV vehicle should have the current estimate of mileage for that vehicle, having an EPA estimate from new doesn’t help, my first car I picked had a higher range than it gave me, which cause anxiety issues with me, thank God’s for your 7 day return policy, I ended up trading that one to get a higher rating mileage vehicle, but once again what its potential and actual is way off, over all the experiences was great.

I had an amazing experience with Carvana from start to finish! The entire process was fast, simple, and incredibly convenient. Everything was done online, which made it so easy to browse, choose, and purchase my car without any stress or pressure. The delivery was smooth, and the car arrived exactly as described. I really appreciated how transparent and user-friendly everything was throughout the process. I am beyond happy with my new car and would absolutely recommend Carvana to anyone looking for a hassle-free car buying experience! 🚗✨

Loved the process, very easy to purchase and schedule delivery. I really like the truck meets all my expectations. The low stars is due to Carvana's quality of representation of vehicle on delivery. I understand the outside would get dirty from being on a truck and delivery to my home. However, the inside was not cleaned very well. Smeared prints on windows dirty consoles. Would have been nice to have a detailed car would have made the purchase more satisfactory.

My wife and i experience was great. The guy who came to bring us our vehicle was great. He well explained himself and give us detail by detail on how everything goes and work. It was definitely a 10/10.

I had a terrible experience with Carvana and would strongly caution anyone thinking about buying from them. I purchased a 2018 Chevy Suburban on March 16, and the very next day (March 17), the car shut off while I was driving—with my kids in the car. It was a terrifying and dangerous situation. The vehicle had to be towed on March 18 to a Carvana-approved mechanic. From there, things only got worse. Their warranty company, SilverRock, initially refused to approve repairs. Then they changed their mind but only wanted to use non-OEM (cheap, aftermarket) parts instead of proper parts made for the vehicle. Carvana’s only response to all of this was extending the 7-day return window to 14 days. No real accountability, no compensation for the inconvenience, and no concern for the safety risk my family experienced.

Second car I bought from you. This time customer service almost made me not buy with you. Then I got the car and it smells bad. You knew this because of the car fresheners all over the car. Terrible to not tell me.

The whole process from being approved for the purchase of the Jeep to the pick up of the vehicle was a great experience and easy to do. The only thing I would recommend Carvana do is get the factory recalls done on the vehicles before selling them so the customer doesn't have to get them done after the purchase.

Seamless experience with great communication throughout the way. Definitely cutting out the salesman portion of buying a car, which means less stress. The 7 day trail policy is phenomenal, even though I didn’t need it. I fell in love with the vehicle once I received it. The convenience of Carvana picking up the trade and delivering the new vehicle has made it the best experience on my first purchase of a vehicle. Definitely recommend anyone hesitant to do it, it’s worth it!

I am well pleased with the quick loan and delivery service provided, in addition the delivery driver was pleasant and professional. I will definitely consider Carvana for any further transportation purchases.

This was my first Carvana experience and it was amazing. I hate dealerships and the all-day hassle of buying a vehicle. All of the paperwork was easy and efficiently processed. They even had an online notary in order to take care of the plates at the DMV for you. I have definitely recommended Carvana to everyone I have talked to since I bought my vehicle.

I am very happy with my purchase. The price was better than I could have gotten from a dealership and the pictures provided were spot on when I got the car. I also got the car shipped directly to my house along with the license plates and sticker. I would highly recommend and will look into their cars first when I make my next purchase in a couple years.

Bought a 2021 Toyota Sienna through Carvana and they do not do complete inspections of cars nor do they include pictures of all damage. Do not trade your car to them! You will regret it and if you aren’t rich you might wind up with a paperweight instead of a car since every claim you submit will be kicked back by Silverrock as “not covered.”

Carvana is not what it used to be, a trustworthy online used-car dealer, where you pay a premium price for “certified” pre-owned cars. As a long-time Carvana fan, I must say I'm very disappointed with my recent experience with them. It felt to me like I’m paying a premium price for nothing. Aside from a large online selection, Carvana is becoming more and more like just a shady used-car dealer in town.

Carvana is very helpful until after you buy the vehicle and then they are no help at all and their attitude is. It sucks to be you, even if they’re the one that created the problem. They attempted to register my vehicle and then lost the plate. I had to get a rental vehicle because my temporary expired and then spent hours on the phone with them trying to get it resolved, and ended up having to take care of it myself, even though I had paid them to do it. I had over $1000 in the rental vehicle in my time taking care of this, and they offered me $250 after lying to me and telling me that they couldn’t offer me anything. But again, the sale was made, so they didn’t care.

I received the vehicle I chose on a Monday & the next day I had to take it in to have the oil changed. I called Carvana & was reassured oil change had been done plus their "150 point inspection". They "allowed" me to have the oil change for my piece of mind. On that Thursday, the exclamation point was still showing. I had a feeling something was off, so I had it inspected by a different shop. The car was inspected and I was pulled into the bay so they could show me how the oil pan had been patched together by glue. It was leaking badly so much that they recommended I not drive it because it was low. Plus, the suspension needed fixing and brake pads were "passable" however, they would need replacing soon. At that point, I asked the shop to put together everything they found wrong and file a claim with the insurance (per Carvana's instructions).

Will never buy from Carvana again. We purchased a car and two weeks later the bumper came loose and we took it to a body shop - the body shop said it appeared the bumper had been worked on before - carvana said it's past 7 days and they will not cover because it's not cosmetic - uhmmm…. It's NOT cosmetic if it wasn't properly fixed before we bought AND was never known to us - this is extremely shady business practice, unwillingly to acknowledge responsibility, and poor customer service with a lack of honest business practice.

My experience has been horrible! The car buying process was “easy” but maybe too easy. I spoke with MULTIPLE advocates and was assured that my plates from my old car were being transferred despite getting texts and emails saying my new plate was on the way. Come to find out the temp plate that was given to me isn’t even registered to my car putting me at risk of fraud! I found this out because I started getting tickets in my name from the plate that was registered to my car but placed on another one in an entirely different state!!! Then I get a new plate in the mail and was told that they can only refund the transfer price not the cost of the new plate which is the stupidest shit I’ve ever heard!

I've tried to do business with Carvana multiple times, the most recent time was to sell my car to them. They offered me $16K, while I was uploaded the info, they ripped out 11% or $1800 of their offer price. This was not a reassessment because the offer expired, THIS WAS THEIR OFFER. This company represents everything that is wrong with the automotive industry and needs to be investigated extensively.

For the first time buying a vehicle on line so far has been a nightmare! I just purchased a 2019 Chevrolet Colorado and it was delivered to me on 3/19/26. I had a funeral to attend but the girls that delivered said everything worked fine and also mentioned the jack and accessories was under the back seat. I went to the funeral same day, it was local. Then next day I had a doctor's appointment and when I got on the interstate at 70mph it stated shaking in the steering wheel. So I spent 75.00 of my own money to have the tires balanced and rotated.

I wasn’t even offered a discount or money back, which should have happened considering this has been an ongoing issue. The MD also gave me incorrect paperwork for registration, it took weeks to resolve.

Advice is do not buy from Carvana, they sold me a lemon. I paid for the mechanical issues then they took the car away because I fell behind on the payment. Naturally they rushed to remove the car from my possession before I used the lemon law, they kept sending me to mechanics which they themselves told me they are not qualified to touch a Volvo, they quality guarantee was not there, car failed a month after the purchase, they never fixed it, they took it away, ruined my credit and still wanted an outrageous amount of money, they sold the car to another place immediately without sending me a letter. They deleted all my conversations and any trace of their wrongdoing so beware if you wish to buy from them.

Super low ball trade. Bait and switch tactics. Financial decisions we can. These guys dragged me on for a week. And a 1 evaluating my trade. And then offered me a $100 for my Ford. I sold my Ford for five thousand dollars. Carvana tried to rob me. They dragged the trade on so long that the car I wanted to buy sold. I would skip Carvana and never deal with them ever.

I ordered a car from Carvana - it was in Fort Worth, they told me I had to go get it. I gave a 1000 dollar deposit. My plans changed. I never made it to Fort Worth. Never saw the car. Just online. Long story short - I'm still waiting for my deposit. PS - if you call you will get Shaquille O'neal and wait for two hours - then hang up because they don't help you...

Typical used car dealer, bait-and-switch, missed delivery dates, mediocre financing deals, and overpriced cars. Plenty of money for advertising, though. Ordered a truck, they promised delivery, then when it was supposed to be delivered, they started screwing around with delays. THEY promised the delivery, and then THEY failed. Not me.

New car contracts are written for ‘as is’ condition but you can't see that until you've paid nonrefundable delivery fee. $60k transaction. Car was represented to have 11 miles on odometer, received with 49 miles, 38 miles difference on a brand new vehicle. Hour with cust. service - Take it or leave it - keep it or send it back. Your $1590 delivery is nonrefundable.

For the convenience, I chose to use Carvana even though it meant overpaying for a car - they even charged me $290 to deliver the car 18 miles or 20 minutes to my office! I paid cash so I have no review on their approval process but do have details about the car I received. Carvana lists imperfections so the buyer can see them before being shocked. The listed imperfections do not begin to describe the damage to my new car. The windhsield is chipped, the headlights are hazed over, numerous scratches to the bodywork, the paint has smears, the interior (glass included) is smeared as if it was cleaned with a wet dirty rag, most of the buttons inside like On/Off button, radio controls, steering wheel controls are are worn off, under the hood is filthy...all the detailers did was coat the tires!

I've never used Carvana before, thought I would give it a try and hoped for the best. Initial delivery pickup was good however the car could have been cleaner, didn't look that clean on the outside, had some grease that was hard to get off the paint. But the experience went downhill from there. Car sunroof stopped working and the remote start was not on the keyfob but CLEARLY stated on the website that it had a remote start. So initiated the process to get these items fixed during my 7 day review of the car. Not a problem but a little frustrating at first.

January 25 2026 I ordered a car from Carvana, a Toyota Camry and paid cash ($21,000) plus $2,000 for delivery. The car arrived and looked perfect (but smelled strong chemicals). I took it to my Toyota service and paid for an inspection. Underneath the car there was unidentified leaking fluids and extreme rust throughout. I have photos of this. Also, many smaller points in the inspection was rated "poor". The next day--within 24 hours of delivery - the engine light went on--I requested a return with my money back.

I was fully approved for a loan based on the income I listed on last year's taxes, where I had income from disability and gig work. However, during the purchase/verification process, Carvana only accepted my disability award letter as income. They do not "allow" the types of work that people on disability would tend to have, like gig work, to be used for verification. Even though my tax form from social security showed more income than was required to match what I put on the application, Carvana did not accept that either. They ended up trying to change my down payment from $500 to $12,000. I had to cancel the order.

I have had a horrible experience with Carvana. First, they said they would ship my vehicle by a certain date. I received a message saying that the vehicle had to go to a repair shop when the date of delivery happened. Then I had to wait another week for the vehicle to be shipped. That day came, and I received a call. The vehicle was no longer for sale as it would take too much work to fix. Mind you, that's two weeks of playing around.

They are great when buying or selling a car. Have sold them two cars and bought 4. Unfortunately DO NOT purchase their extended warranty. The company they use SILVER ROCK does not cover items it says it does on the contract. Spent three hours on the phone with them. They would not give me a supervisor and told me to call Carvana and then Carvana says Silver Rock decides. They will rip you off!

They have created a fake Montana LLC so they don't have to inspect the cars they sell. They also hold the registration so you can't get the car inspected within the 7 day return window. Bought a car from them and took it two weeks after I bought it when I got the registration. Needed new front brakes and rotors and a rear differential. Will be going without the car for almost a month because garage can't just get the part Silverrock the warranty company has to send the part. Will take garage over 2 weeks to get part. Would never buy another car from them ever. If your Carvana car says Montana in the car fax don't buy it. They are willing to do nothing for me. Making payments on a car that's been in the shop.

This is my second car from them and on day one I have complained about the break on my car. Seen the the dealership could not get it in until now. They are refusing to cover the break pad and rotors. And I'm going to need tires also. They are refusing to pay for the pad and rotors even though I called a head of time about this issue and reported it. And the dealership recommended not to drive it until they are replaced.

Terrible. Obvious engine problems, did not even drive the car. I drove over 2 hours to the Carvana vending machine, when I arrived I noticed the car was just parked out front. So when I went in I asked the workers about it because the only reason that I made that drive was to do the vending machine. The workers told me the “hydraulics were broken” as I watched them take down 3 other cars. I asked them to take a look at the car before signing anything. They didn’t offer it and seemed irritated I was asking. So with an attitude they went and pulled the car up by the doors. THANK GOD I had the sense to look at it first. The second I walked out those doors I could hear the extremely loud knocking sound coming from the engine (this happens when an engine is blown). I’m not exaggerating when I say it was very loud.

Very horrible service. HORRIBLE. I have attempted to work with these people twice and both times same experience. Very horrible communication and horrible service. They promise same day delivery/ pick up. It took almost 2 months before anything was able to be picked up. Had to keep rescheduling me for multiple different reasons. Had to drive over 2 hours away just to pick up my vehicle and then for the vending machine to be broke. Was not happy at all. Car was DIRTY and was no gas in the car. I do not recommend using Carvana and will never be back. Worst customer service I have experienced in a car business. The best they could do was offer me a $50.00 goodwill payment.

Returned a recalled vehicle. Wouldn’t replace it. Stayed on credit report. Horrible experience. They will not correct the wrong they created. I was told a million times that they apologize for the issues but said they can’t do anything about it.

If you are a married woman living in Pennsylvania, it is REALLY REALLY hard to get a car from Carvana. First, is their "proof of identity." They apparently want a utility bill in YOUR NAME FIRST, tied to your address. My bills are largely in my husband's name. It took quite a bit of arm twisting, but they finally accepted a sewer bill in my name. We argued because the bill says "INVOICE" and not "Bill." Seriously. Second, they fail to notify Pennsylvania residents that "temporary insurance" is unacceptable. My car got delivered all the way here (2 hours for the driver) only to have my insurance rejected. They wouldn't accept temporary insurance, only a minimum of 30 days with an insurance card. My company doesn't do that. SO my car went back to Carvana until such time that I get a meeting with Erie Insurance to get a full policy with an insurance card for a CAR THAT I DON'T EVEN HAVE.

This has actually been the most pathetic piss poor service of a dealership and process. Absolutely asinine. I purchased the car February 21nd and received it the next day on the 22nd. The person that dropped off my car great. Everything else has been a pathetic nightmare. Upon arrival of the vehicle I took a picture of it at 12:03pm. By 12:12 pm I was receiving an overheating warning.... that's less than 10 minutes it took to receive this warning. With promise that the car would be fixed we pushed my 7 say warranty to yesterday, Friday March 6th. This mechanic IS a mechanic that is in network with carvana. I've been making the phone calls and ensuring communication between carvana, Silverrock and the mechanic. Which has also been a nightmare.

We purchased a 2025 vehicle with only 10,000 miles and a clean Carfax — exactly the kind of purchase that should feel straightforward and safe. It wasn't. Our personal mechanic identified an unusual oil leak shortly after delivery. When we contacted Carvana's chat support for guidance, they directed us to the Toyota dealership, assuring us the issue would be covered under warranty. They also granted us an extension on our 7-day return window to accommodate the appointment — which, in hindsight, was the right call for the wrong reasons.

Feb 21, 2026 Carvan delivered our red car. We were so happy until we found out from Mitsubishi that it was involved in a frontal crash and that the flashing FCM on dashboard and the dragging is not under warranty. We were advised to exchange. Upon trying to exchange which took a couple of weeks only to find out that our income was not enough and the price of the exchange kept going up. On the day before the exchange schedule on Mar 4, 2026. We were told that either we put more down or change or return the car. If we return, we will not have a car. We are now stuck to have this car that is not under warranty and with an UNDISCLOSED previous crash that damaged the car's functions.

They list cars with a minimum down payment, then once you start the approval process, and give you the breakdown the “minimum down payment” goes from $2000 to over $10,000 for a vehicle that is $18,000. I would understand wanting a huge down payment from someone with very low credit score or no credit history, but not for people who have good credit. Then they push you to add a co-signer to get the down payment lower.

They made me an offer, I uploaded my documents, they asked me to re-upload one, I did. Supposed to be 24 to 48 hours. I week later I get a hold of a real person, he said it's fixed and give it 24 to 48 hours. That was a week ago.

It is unbelievable how incompetent this company is. The disconnect between the local hubs and the people you talk to on the phone when you call Carvana is truly amazing. Talking to corporate people they said my truck was at the hub. I went to the hub to pick up my truck. The local people check and said it wasn't there. They looked into it and said the vehicle would not be ready for five more days. I called corporate back and they said the vehicle was at the hub and would be ready for pick up. When I told them what I found out from the local employees, the corporate people said they would look into it and get back to me. About three hours later I get an email saying I was right and the truck wouldn't be ready until five days later. I will never buy a vehicle from this incompetent company. Sorry Shaq because I really like your personality.

I got a 2016 Ford Edge from Carvana in 9-4-25, October, November and December and January of 2026, the was in shop, VIN number **, this car can't be fixed, it has been to 3 different shops, including a Ford dealer. I'm probably going to have to pay for this car, considering all the rentals that I got waiting for this vehicle to be fixed, which never did, it was stopping on me in middle of highway, the windows would come down by themselves until it got to the point of not starting at all, I sure hope nobody else gets stuck with this vehicle, they said they were going to auction it off, a vehicle that doesn't start, just be careful.

First experience was great but this time it’s been horrible!! I’ve had the car less than a month and (1) arrive dirty and when I personally detailed it discovered a crappy DIY job done on an interior door panel. Submitted a claim and after arguing that it was NOT normal wear & tear and NOT pictured online they approved, then (2) check engine light and tire pressure lights come one. After a week at repair shop no cause discovered for the light BUT (3) the tires are basically falling apart! There are literal chunks coming out. And Carvana/SilverRock refuses to replace even though Carvana’s 150 pt inspection stated even wear & tear and all good! So only a month in and less than 100 miles (I work from home), I now have to pay $1500 for new tires since we get snowstorms here! I only hope this is the last issue I have.

My experiences, after several hours over several days using Carvana "services" has been very disappointing. At multiple points, there were opportunities to be more forthcoming with information, and I experienced on several occasions what I would characterize as "bait and switch" tactics.

After paying and gathering and sending all my documents their underwriting decided to decline my ID because the corner is slightly chipped. Seems like the type of thing they should sort out before taking a penny from a customer. Extremely dissatisfied.

Loved the online buying experience! Everything was done before car pickup! Great selection of car and good tools to comparison shop. A+ for customer service!!! Much prefer it to Drivetime and Carmax, where I have also bought cars.

What a nightmare. They delivered a car with a ton of undisclosed scratches, no spare tire, and when I took it to be inspected, two companies told me I needed new tires and an alignment. After reporting them to BBB they denied ANY responsibility and sent me a $100.00 dollar check which I very clearly said I would not cash. This company DOES NOT care, is dishonest, shady, and outright lies about their cars. The car was filthy by the way. Do yourself a favor and do not purchase from Carvana.

I purchased a vehicle with 85,000 miles on the odometer. It was a very easy process to pay top dollar for this vehicle because there was no one available to negotiate the price down. I assumed with that high price it would be a thoroughly checked-over vehicle. I looked at the 150-point inspection, they said my vehicle went through to promise me I could have confidence in it being dropped off before I even get to drive it. During the easy process of purchasing this vehicle, I usually don’t buy any of the extra drivetrain coverage, but it wouldn’t let me uncheck the warranty box, so I said to myself, maybe this is standard for all their final sales.

This is the worst experience I ever had. I bought 2025 Kia Telluride. My vehicle showed up with MUD all inside the vehicle on all 3 seat rows. I had to get it detailed immediately. Carvana screwed me in the cost. The listed cost I was paying for was 33000. Contract stated vehicle was 35990. They could not tell me where the extra 2990 came from. Vehicle listed as free delivery yet they charged me 1890 for shipping even though vehicle was not far away.

1st 10 days found out I had dry-rotted tires. Carvana would not purchase. They told me that's wear and tear. BS! In 10 days? Also needed struts, control arms and sway bar link!!!! Carvana is a ripoff.

My vehicle was delivered with multiple mechanical and cosmetic defects that should have been identified during any reasonable inspection process. The condition at drop-off directly contradicted the company’s marketing claims of “quality inspected” and “road-ready.” Within days, it became clear:

My 2011 Hyundai Tucson was delivered on October 18, 2025. The check engine light turned on 9 days later, so I just missed the 7-day return option. I had the car serviced at Meineke using the Silver Rock insurance that comes with the first 100 days. The car was inspected, serviced, and okayed to drive. On November 28, the engine caught fire while I was driving on the expressway, and the car was totaled. Carvana won't cancel my loan. This was a terrifying experience, and I will never shop with Carvana again. They knew what they were doing when they sold me a deathtrap. I could have died.

Horrible experience so far. 0 stars. Carvana has had me waiting for a new vehicle about to be a month now. First had to reschedule two deliveries for the same vehicle after waiting and changing dates for two weeks. They finally told me the DMV is having an issue with registering the vehicle due to misreported mileage. Next I move on and choose a different vehicle, 4 days later it arrives but the subframe on the right side is damaged.

I'm writing this as a warning to anyone considering Carvana with a trade-in that has negative equity. I purchased a vehicle from Carvana and financed through my own lender (USAA). I traded in a vehicle that was upside down, with the negative equity rolled into the transaction -- which I fully understood and accepted at the time of purchase. However, shortly after delivery, the vehicle exhibited a material mechanical defect that was not disclosed. I immediately notified Carvana and requested a return within their return window, which Carvana agreed to.

I purchased a 2024 Chevy Silverado from Carvana on January 11th, paying $55,000 for the truck plus an additional $2,000 shipping fee to have it transported from Illinois to California. At delivery, Carvana handed me the keys and explicitly told me they would handle all registration paperwork and that my license plates would arrive within 60 days. Nothing unusual, nothing required from me — or so I was told. Carvana also heavily advertises a 7-day satisfaction guarantee, allowing customers to return the vehicle for a full refund if there are issues.

On the delivery day, I received the car I purchased and immediately noticed undisclosed damage. The car had been rear-ended with extensive exterior damage and someone tried to cover it up with gloss spray paint. The next day, I took it to a very reputable mechanic shop in town who told me it looks to have been rear-ended. I then took the car to a collisions repair center which said the same thing.

I’m extremely happy with the purchase of my 2022 Kia Stortage LT. It was an easy transaction & Cindy my advocate that delivered my vehicle this am was so sweet & helpful. She was the icing on the cake.

Carvana is doing me dirty! I picked a car because their website said it would be delivered next day. After they had my down payment they pushed the delivery out a week. Less that 24 hours before I was supposed to get the car I got a text saying it would be another week. I called their customer service. Both the frontline agent and a supervisor refused to do anything to help me or make up for all the money I’ve lost on a rental because of their lies. They said I could cancel and it would be ten business days before I would get my down payment back which puts me in an even worse spot. They are liars and thieves.

When I picked up my 2023 Subaru Touring, the Carvana agent skillfully led me away from looking under the chassis. Lo and behold, no attempt by Carvana to remove the brine film and deal with a rusting out exhaust system. Chassis rust includes major welds and suspension parts. Carvana replied to a claim that the problem was uncovered wear and tear. That I can exercise my 7 day return.

It was fast and simple, just like the commercial on TV. I gave them my title, they gave me a check. They drove away in my old 2012 Jeep. Best experience ever. 😊 MY Jeep had sentimental value, to me. But when I got that check, it gave me a choice to upgrade. Now I drive a Cadillac. The Carvana agent on the phone was knowledgeable and professional, and most of all kind. The agent who gave me my check and drove off in my Jeep was also professional and kind. Thanks Carvana. Sincerely Ms. E. **

Simple- we got $3,000 more at a local dealer on a sale (no purchase) on our 2020 Jeep. Low ball offers on trade or outright buy in our case. Never got a competitive number from them on any deal we attempted. On purchases, dealers can make numbers look any way they want but when it’s simply a sale, the money is the money. $3,000 less. No thanks. Sold quickly and walked out with a check from a local dealer. I’d never make a deal with Carvana.

Terrible experience with Carvana from start to finish. I rearranged my schedule for delivery and they cancelled last minute 3 separate times. Their “150 Point Safety Inspection” missed a nail in the tire, which took them 10 days to address. I was assured the tire would be replaced, only to find out after the fact it was patched. The delivery person arrived and proceeded to just keep beeping his horn rather than come to the door. Their customer service team, though nice, have zero visibility into what is going on and have zero ability to actually fix problems. Terrible experience.

I recently saw a car online that I wanted to purchase. I went through my lender to get funding. My lender requested that they provide a color copy of the title, front and back, addressed to Carvana. I sent Carvana a message saying this is what my lender was requesting. They said, "Okay?" I followed up. They said they have the title, but it's not addressed to Carvana. A total waste of time; they need to get their affairs in order.

Carvana canceled my order and told me they wouldn't take any funds from my bank since order was canceled, but they did take over 6000 and said I'd get it back in 10 to 15 days even though it was their cancelation. So they stole from me. I'll never buy a car from them again and I will get a lawyer.

Stay away from Carvana. They sell garbage and their warranty company will not repair ANYTHING but they will take your money. I have put in over $ 6,000 in repairs on my vehicle and not one part has been covered. Buy from a reputable dealer not Carvana. Their warranty company SilverRock has the worst reputation among warranty companies. Just look them up.

Bottom Line Up Front, get your Carvana car to a trusted mechanic within the first 7 days so that you can determine if you have an unsafe vehicle. Their 150 point inspection apparently is not concerned with safety. Get claims to their authorized garages within those 7 days. Having it documented within that time frame is NOT enough.

Prior maintenance was poor for this car oil and filter changes stretched to 15,000 mile intervals. Manufacturer should recommend it 7500 miles or 1 yr. But it seems BMW doesn’t care. I purchased a 2011 BMW 335i m sport rear wheel drive convertible with only 72,000 miles. Car was sold to me with all the boxes checked Pass by Carvana. Which is very debatable. The COOLANT was NEVER CHANGED which resulted in a leaking radiator when initially purchased in 100 day window. But mechanic says there were no leaks which is false. I decided to have the coolant drained and radiator Flush with NEW COOLANT by the authorized Carvana repair shop. 3 weeks later the Plastic Charge pipe coming from the intercooler to Intake exploded in 4 pcs. Replaced with a new all aluminum pipe.

I have had nothing but problems with the car that was sold to me via Carvana. First of all when it was received there were not 4 floormats in it and the guy who delivered said he would fill that out on his report. He never did and when I finally got to talk to someone via whatever they said, "Sorry. So sorry." Then I paid the car off in August and it is now January with no title. They continue to say it was released but it is not coming thru. The company says it is an address problem but DMV says that is not true. Very hard to pay so much money for a car only have so many problems.

My vehicle delivery was rescheduled twice, once without any notification at all. On the second failed delivery, I finally received a call where customer service told me this “rarely happens” — which was hard to believe given how casually it was handled.

I purchased a car on Carvana, which stated that I could pick up the car "tomorrow" in Philadelphia. You can't schedule your pick up time until after you already pay, I wired $52,866, ten minutes later the scheduler told me the first appointment to pick up the car was in 10 days, not 1 day as stated. I cancelled right away, received the confirmation on Dec 26th. They told me they would not send the funds back to my bank account for at least 2 weeks, even though my purchase was based on false advertising. Completely outrageous, and I cant believe it is lawful I would never buy a car from them again.

We purchased a car from Carvana and they never revealed that the car had a chip/crack in the driver side windshield as I am looking out. The blemish never showed on the pictures and was never revealed in the description. It was noted from the delivery driver and I was told they would take care of it. After further review and the purchase was already made they refused to repair the windshield. I was very disappointed in the customer service and their willingness to sell a 30k Challenger with a crack/chip in the windshield that I am reminded of everyday when I drive it. I thought for sure they would take care of this!

I loved the ease of ordering the car online. However, it is not worth the headache that came after. Car arrived with check engine light on. Back and forth between car shop and SilverRock to fix, needed to extend the time period to "Test" the car since it was in the shop a majority of the first 7 day trial period. On the phone 3 separate times (1hr each time) to get Carvana, SilverRock, and dealership to communicate so I did not have to pay for the repairs the car arrived with. Then come to find out the Jeep wheel lock key isn't the right one. Since I didn't check that within the first 7 days, it is on me to pay to have the locks replaced. Why wasn't that checked when Carvana bought it? Or before reselling it? Or idk, requested of me (the buyer) during the delivery process? The convenience of purchasing online does not outweigh the lack of accountability of this company. Not for a large purchase like a car.

I purchased a 2017 BMW convertible from Carvana that was supposed to be delivered tonight between 5 and 8 PM at 7:45 PM, they called me to say that the emissions and oil light were on in the car, but the car was driving fine. I spoke with Wyatt at the Manville office, who assured me that I could take the car to my own mechanic to see if it was just something that needed to be reset. However, when I took possession of the car, I was advised by Carvana that I had to use one of their repair shops or pay a $350 deductible.

This was our second car to buy through Carvana. The first was a good one, this was a bad one. 3 weeks after buying the car the battery died. I was willing to give them a pass on that. However, when I went to open the hood, it wouldn't open. There is something called a cowl that was blocking the hood from opening. From looking online this wasn't an uncommon issue and the factory warranty would cover that except that we were past the factory warranty. Enter Carvana warranty. Not covered due to it being a normal wear and tear item. The hood literally won't open but it's not covered under the warranty. Carvana's answer is we have to stick to the terms of our agreement. They could do the right thing but they didn't. Probably the last car I will buy from Carvana. I don't like haggling with dealerships but this car being in the shop 3 weeks after purchase and not covered makes the dealership look pretty good.

I bought a car and had a delivery scheduled for the middle of December. The car was delayed twice and I didn't receive it until January. Also, I initially chose to have it delivered to my house but changed to pick it up which would save me ~$600 in delivery fee. The refund process was such a hassle and I had to keep following up with them to get it complete. They won't refund it until 10-15 business days after the first week of ownership. I would not recommend buying from Carvana.

Carvana makes it very easy to purchase a vehicle online however, if there is an issue, you will not know until the car is delivered. From a customer service standpoint, the people are nice but they are not there to provide real information. I ended up cancelling my purchase because I could not get a straight answer on when I would get my vehicle. They actually delivered it once, took it off the flat bed, only to load it back up and say, "We will need to reschedule due to a title issue." Something they should have known about before they put it on the site for sale. Very disappointed in my experience. I would recommend supporting your local dealerships. This company is run by bots and AI with limited interaction with a real person.

I'm going to be 100% honest here. Carvana seemed like an alright company, at first. Prequalification was easy, and even choosing the car and getting the ball rolling was easy. However the problem lies in the fact that they were super quick to take my down payment of $2390 for a car I was looking into. I submitted my I.D., got the car insurance going, submitted bank statements, and everything was golden. Then they call me an hour and a half later after the down payment was taken from my account and say they can't finance me. That's fine, but the problem is that when I canceled the order they aren't going to give me my refund for 10-15 business days?! Why did they take my money if they hadn't even reviewed my information to see if they'd even be able to finance me? Now I'm screwed on a ride for the next 10-15 days because they can't seem to get their crap together. I'm absolutely livid with the absurdity of their business practices.

2022 Honda CRV Hybrid delivery on December 22 was canceled because, “The transportation truck driver unexpectedly called out.” After that, we had a great deal of trouble finding a time when we could both be home for a delivery (purchaser and cosigner must be present). Ultimately, we scheduled it for pickup at Latham and were charged an additional $900 at the time of rescheduling without any explanation as to what that charge was for. I could not proceed with scheduling the pickup without agreeing to the $900, however, so I figured we’d sort it out later.

Less than two hours before my daughter’s scheduled delivery time, she was informed that the delivery of the car was canceled due to “weather”, despite it being 58 and sunny. We were also told the vehicle was local- coming from our town, making this explanation even more confusing. By that point, she had already taken time off work.

There were problems with the initial paperwork. Kept changing delivery day due to paperwork I needed to send, but never told me what until I called. The vehicle arrived with a chip in the passenger side windshield, and declined to fix. It was also missing something that was included in the listing, also declined to make right. If the vehicle wasn't great otherwise I would end it back. Customer service was always nice. I would buy from again. 3.5 stars would have been more accurate. I did get a fair price on my trade in

**Carvana Review – A Holiday Disaster and a Complete Breakdown in Communication** I rarely write reviews, but my recent experience with Carvana deserves to be shared so others can avoid what I went through. A week before Christmas, I decided to surprise my wife with a 2022 BMW 740i. At the same time, I planned to sell my 2014 Mercedes S550 through Carvana. I was pre‑approved by my bank for $30,000 and had $10,000 cash on hand to complete the purchase. Simple enough — or so I thought.

What a terrible experience over the holidays. Carvana falsely advertised the vehicle online that we intended on purchasing. When we showed up to take delivery it quickly became evident that the vehicle needed several repairs that were not disclosed including engine issues. It also needed a new windshield and had open recalls. Again, none of these issues were disclosed until after signing the paperwork. At this point things went downhill fast. Since we refused the delivery Carvana keeps our money for 15 business days. Considering that the next few days are holidays, and the fact that the weekend follows, this means our money will not be returned for 20+ days.

Was in the process of buying, all the way to the point of submitting the photo of my trade odometer and Carvana suddenly suspended the transaction with a message that I would be contacted. 2 days later, and haven't heard a word, no contact at all, have they reneged on the offer they sent me? I have been unable to contact anyone for explanation.

Carvana gave me the worst deal of my life. I bought a 2017 Infiniti for $24K, and just 7 months later, it’s worth $10K. Shame on me for not checking KBB before I signed this deal. I have an 800 credit score, and my interest rate isn’t bad at 7%, but paying double for what the car is worth? Absolutely unacceptable. On top of that, you will never get a real human on the phone. Their customer service is practically nonexistent. This feels like a complete racket—slick marketing, but zero accountability. Shame on Carvana for running such a predatory business. I will never trust them again, and I strongly advise others to stay far away. Bottom line: Carvana is a bunch of thieves in suits. Avoid at all costs. If I could leave a negative star -I would! Horrible!

It is unbelievable that a company these days known for its automation and ease of procuring a vehicle is so clunky. It is almost embarrassing, and all they do (I mean their AI chatbot) is blame the state policy the vehicle is being purchased in. Instead of place blame, fix the problem, as simple as that. I would never purchase a vehicle via Carvana again. The running around and confusion on all stakeholders is not worth it. Sorry, go back to your local dealer or for sale by owner.

The reason I am giving 2 stars is because the experience was seamless. HOWEVER, the car got to me late, the person delivering it really had no idea what he was doing. He was a nice guy, though. ON THE OTHER SIDE---my car (so far) runs great. When I first started driving it, a knocking sound started and continued to get worse. Turns out whoever put the crappy tires on it did not bother to tighten the lugnuts properly and the rotation was making them looser. THIS IS A SAFETY ISSUE. They say they do car inspections. BULL. There is no way to do a review on their site. They do NOT answer the phone--and do not call back. I have left 7 messages.

My grandmother bought me a black 2015 Kia Sportage this year in April or May, I was driving around with my uncle in September and the engine completely died on me. Carvana didn't even care about fixing it. Never getting a car from Carvana EVER AGAIN. Completely waste of money and Carvana needs to COMPLETELY 100% check their cars before they give that car to a customer!!! So upset over this whole thing. Would never recommend this place to anyone. So ashamed.

Worst experience of purchasing a car I have ever had. This car has been in the shop more in the 2 months I have owed it than I have had it. New battery, blown turbo charger, and now a complete new engine is being installed. Never again will I purchase a vehicle from Carvana. If anyone asks me; I will exhaust everything to convince them to not purchase a car from Carvana.

Extremely disappointing and frustrating experience. This was one of the most frustrating consumer experiences I have ever had. My wife and I purchased a Chevy Trailblazer from Carvana and paid in full with cash while moving from Washington, DC to Georgia. The pickup was scheduled perfectly for the day we arrived in Georgia. Carvana processed our payment immediately. The next morning, Carvana called to say they could not complete the transaction because I did not yet have a Georgia driver’s license. I was not moving into the state for another week, making that impossible at the time. Rather than offering a solution, Carvana canceled the purchase.

Traded my car to Carvana for another car. I wanted to get a vehicle that had more room, so I traded from a 2024 to a 2018. Purchased the car on November 7th. November 15th the check engine light came on. Took the car to get a computer read out on the problem. The code given was the 3rd cylinder was misfiring. I contacted Carvana right away. The car was sold to me with a 100-day warranty. The car was over heating and check engine light was on. I told the warranty company I could not drive it to the service center for the repair due to the overheating situation. I had to pay for a portion of the tow because it was over what the warranty company would pay for a tow. 127.00 over. It is now 12-19-2025.

As per the direction of CA Probate court, I was directed to sell my deceased brother's 2017 Kia Sportage (104K Miles) AWD. His car is in good shape with no Mechanical, Electrical, Interior or Body issues. The vehicle has been driven less than 250 since 12/07/24. However, in the interim I did some preventative maintenance to the vehicle (oil & filter change w/full synthetic motor oil; new oil filler cap; new oil pan; magnetic drain plug, new lo temp thermostat & housing, new K&N re-usable air filter, replaced both O2 Sensors and a new Serpentine Belt). The only body issues with the car were the typical sun faded paint on plastic parts (side mirrors & roof spoiler) and small ripple in the rear passenger door (which I failed to notice when I was submitting the vehicle's information on CarVana).

Carvana is a horrible company that is very unethical. They low ball offer your car by 60% of the value. Absolute disgrace, do NOT ever sell a car or buy a car from Carvana. They try and build a business off deceptive business practices and lie about the value of vehicles and then try and list your car. They offered 60% less than value to people to buy for way more money than the value plus charge you fees. These scumbags offered $6800 for my 2017 BMW X3 with very low miles Black on Black and have same cars more miles listed for $18000. Terrible company and their whole business model is rip off clients and over charge other clients. This company should be put out of business.

Absolutely horrible and ridiculous. They essentially stole almost 7000 dollars from me with no date on when it comes back. If I could leave negative stars I would. Horrible company, don't give them access to your cash.

Carvana originally estimated a delivery in 8 days. After 5 days, they added another 7 days to their estimate. Then another week goes by and they added another 12 days to their estimate transport time. In total, their original 8 day estimate has become a 25 day estimate, placing their delivery significantly after when promised and needed. Their policies also do not allow for any compensation for rentals or other expenses due to their inability to keep a schedule. I recommend avoiding Carvana unless you don't need a car for several months, because they have been not only unable to keep their promises, but apparently the vehicle I ordered is now further away than when I ordered it, at least by time.

Worse car buying experience ever. I purchased a vehicle, and it has been in the repair shop three times for the same issue and within two days after getting it back, the same issues are there again. This is all within a matter of four months. Their "executive" resolution team is a joke and now I am stuck with an expensive yard ornament that they refuse to do nothing about. Do not buy a car from them, they will sell you a lemon and make you keep it, default on your loan and ruin your credit, or file a lawsuit against them.

Carvana was a no show at my scheduled appt to pick up this car I was selling. No phone call, no text or email. Having taken a half a day off to be home for this transaction is frustrating to say the least! First and last time using carvana for anything.

The process started out smoothly. The trade in process was straightforward and easy, I found the model vehicle I was looking for at a reasonable price. The car arrived two days later and they picked up the trade in. It was a smooth transaction. I had my mechanic do a pre-purchase inspection inside the 7 day window. This uncovered safety issues that would prevent the vehicle from passing my state safety inspection. I called Carvana and they assured me that they will cover the fixes through Silver Rock, their insurance company, but I have to take it to their preferred mechanic.

UPDATED ON 1/7/2026: Need to move to one star. Car just went to ford before warranty was up (100days) 4190 miles, currently 95 days 3600 miles so clearly in their time frame. Dealer said car was in accident and has more damage than we even thought. About 1500 give or take and they are refusing to fix. I guess that’s why they're about bankrupt!

I have to admit, the purchase process was fast and pain free. I found the vehicle, with the exact options I was looking for and purchased it. I was very happy with my 2020 Ram 1500 Classic when I first received it. Shortly after, I found that the remote start didn't work. They told me to contact the repair contractor for Carvana to find a repair shop near me. As I run a nonprofit for veterans and first responders, I don't have a lot of time, so I still have not gotten it repaired. That is on me.

First let me commend customer service on being polite and professional while at the same time letting me down. I first attempted to purchase a 2019 Nissan Titan SV pickup and Carvana said, "Before we can deliver your truck we had to make sure that it was safe." Mind you, I'd already sent my down payment and had insurance placed on the vehicle. Asked what is wrong after delays in having it delivered. I canceled the purchase but I gave them another chance to make it right so I chose another vehicle to purchase and it looked better than the first. This truck was another nissan titan but it was a 2018 SL with more options.

Wish I'd read these reviews before I purchased a vehicle from Carvana. They seem to be buying up a lot of pre-owned inventory to corner the market then cheat buyers out of money using any number of tactics. The car I ended up with is an overpriced lemon- replaced brakes and A/C within first week and couldn't get a refund because I didn't use their approved dealer (only one in area, limited business hours, bad reviews). Engine knocks. Trim and side view mirror fell off and interior of car started to reek of fish after a couple weeks. Delivery cancelled/ delayed with no refund of $ paid for delivery by weekend. Such a racket!

Got a fair deal that I was satisfied with for what I thought I was getting. Immediately I took it to my mechanic and I needed a wheel bearing, sway arm linkage and control arm bushings. Not to mention how horrible Bridgecrest Financial was to work with when I wanted to add to my principal. I immediately re-financed to a better bank and cut my interest in half. A lot of extra money and run around. I will not do this again.

Steer clear of these people. They will make an offer, then let you extend THEIR offer, and then during the 7 day extension time, they lower their offer. That's called a scam, and you can lose valuable time thinking you have an offer out there. And, of course, you can never reach a real person to talk to.

Absolutely terrible experience. I purchased the vehicle based on Carvana's inspection and clearance of the vehicle. Everything was set and the car was scheduled to be delivered to me. It has gone on two weeks and the delivery kept getting delayed. I was initially told due to scheduling of a delivery driver. Today at the last minute I received another text saying the car will not be delivered and is delayed another week. After arguing to get to someone that can answer questions, I was told the vehicle has mechanical issues and they are trying to fix it, but.... do not worry. They have a limited warranty and seven days to return it. This is NO WAY to do business. I purchased the vehicle on the basis of Carvana's inspection and assuring the car was 100% and ready to go. This was a complete lie and stresses that their 150 point inspection is a hoax. Before warned not to believe what they guarantee for a vehicle.

Are first car we bought from Carvana was getting up in mileage so we decided to trade it in on a newer car, found the car and did all the paperwork work on Black Friday. They called us Sunday and said everything was great. Delivery was Tuesday 5-8, 2 days after we scheduled delivery with a real person. Fast forward to Tuesday at 4:45pm, get a text saying your delivery was rescheduled for Friday between 5-8 then I get a call about a hour later telling me that they don’t have the car on their lot and are not sure where it is. Now I have car insurance on the new car that Carvana can’t find and the insurance on my trade end tonight because I was supposed to have my new car and all Carvana can’t find give me is we are sorry because of your mistake. I am out of a car for 3 days

After going through the purchasing process and entering my payment information Carvana asked me to verify some questions for security. These were questions from, what appeared to be, one of my credit bureaus. They were all multiple choice so you had to pick the one that was either true or you could select none of the above. I selected None of the Above twice because what was being asked was not true. They flagged my answered and suspended me from completing the sale for 30 days. It is absolutely ridiculous. Nobody to speak to. Just a computer and wrong information. I did chat with something, but I was stonewalled. I need a car. I was in an accident and do not have a car. Was trying to expedite the process and was just following their buying process. It is not helpful and neither is Carvana. Stay away.

Doesn’t allow me to leave 0 stars otherwise I would. Did not realize water was leaking into my interior through the moonroof until after the initial seven days. I bought the premier warranty, which is the top one that you can purchase. even though this water leak is causing mold, which can lead to health issues and further damage, they refusing to fix it so now I’m stuck with the repair that would cost me about $8000 on top of the 20k I spent on the car. Will never buy from Carvana again. I spoke with Carvana and the best they could do is say sorry and offered me the solution of going and buying another car. I WILL NEVER BUY FROM YOU GUYS AGAIN.

Although advertise no smoke smell, ours has a smoke smell that was noticeable after the 7 day. Have cleaned air filter and chlorine bombed but temporarily gets rid of the smell. I think that is how they must temporarily mask it. Just a warning for those who are sensitive to the smell. After we complained, they said there is never a smell and someone must be a sensitive outlier to the smell. However, all four people separately smells it. This is also a common complaint in past reviews too.

They Set an appointment with me to pick up then they rescheduled 20 mins after it was suppose to start the without a reasoning or call. Just a push notification on the app is all I got from them. Call customer service just to find out they are a joke. There is no way they will stay in business. Never again will I consider them and I will never recommend them to anyone. Go to Carmax instead.

I bought a car from Carvana about a week ago. Wrote a review but guess they didn’t want to post it. I found. 2016 GMC Acadia on their website. Pics of it look pretty good. Mileages showed 50007 so I took a chance. Car arrived with a few extra scrapes. I’m guessing from loading it cause you could definitely tell they were fresh and even the delivery driver agreed. He took pics. He gave me the key and that was all. Just a key. In the pics it showed a key with a key fob. NO fob. He said that was all there was in the key room.

Due to the continued lack of communication and transparency after the delivery of this vehicle.

Carvana customer service is terrible. I bought a car and am happy with it. However, the registration and tag process is not transparent and customer service has absolutely no information to help. It's hard to believe a company would send important documents and car tags through any delivery service without a tracking #. Customer Advocate can only tell you to wait 15 business days and then request help? If they don't have tracking, how will they help? So very unprofessional for such a large company to not have assurance of registration delivery.

I ordered a car, unseen and undriven on 11.19.25, and it was delivered on 11.20.25. The process was very easy, smooth, and drop-off took about 10 minutes. With that said, I did my due diligence and had a new car inspection done, at an independent shop (knew the warranty shop would say "everything's great"). They found a few minor things, but things that have to do with suspension and brakes, and fuel sensor, that should be addressed.

The car they sold me supposedly underwent a full inspection. WRONG. They didn't change the oil (though said they did). The rear brakes were SHOT (not just pads) and a suspension problem. The 100 day warranty was useless - the shops they make you go to don't work on Mini coopers. SOOO UPSET

Excellent transactionally. POOR REALITY. The car had undisclosed information upon delivery: (1) tires were 9 yrs old!; (2) after-market exhaust that is loud and unbearable driving at certain speeds; (3) after-market air filter. Sad is when I contacted Carvana, they only say exchange the car. Which puts the hassle to me, the buyer, to deal. If they posted pictures of car underneath would expose the after-market teenager exhaust! Also with picture of tire would expose/disclose tire age. SHAME CARVANA!

My husband is a 100% disabled veteran with a traumatic brain injury who uses a VA-issued assistive transcription device to understand and recall phone conversations. Carvana refused to let him use his medically-required ADA accommodation. Three different reps told him they would disconnect the call and refuse service unless he turned it off—even though Arizona is a one-party consent state and Carvana records all calls themselves.

I bought a car thru Carvana. Drove it one time and it overheated. So I contacted them right away to start my return and was able to return within the 7 day window. The loan for the car is showing up on my credit report and made it drop over 20 points. I am still trying to buy a car and that showing up on my credit report sucks. The company said it will be removed at the end of the month.

Carvana for us is a tale of 2 companies... Buying a car from them was easy and no hassle. Selling one is another story... I filled out the survey online to get a quote from Carvana honestly and accurately. The man who dropped off the car we bought from them said it only need drive forward and backward. They arrived to pickup the used car (quoted at 1300) and put a code reader on it and rejected it. Nowhere online did it mention it had to pass a codereader and our agreement has been broken. When asking about this all I got was "I just work here" from the person who should have picked up the used vehicle and when I called Carvana they said they had to manually quote it now. I'm not sure how this can even be legal but it certainly is not ethical. Please let everyone you know to beware of this practice. I will sell the car on Marketplace.

If 0 stars was a option I would have e used it! Do not buy a vehicle from Carvana! I found a Jeep on carvana, the first time around they sold it out from under me, then 2 weeks later they say its available again the other person's financing fell through. So another 2 weeks later the jeep arrives and has a coolant leak, a horrible wobble before you could even get to 45 mph, and the top was leaking into the passenger side floor board. So I refused the Jeep.

I bought a 2018 Nissan Frontier with 43k on it. On day 6 the check engine light came on, so I called and swapped it for a 2020 Colorado. Week 3 it began to shudder and the light came on. I filed for a claim with Silverrock, don't get me started, and my new vehicle is stuck for an undetermined amount of time while we wait for one. On top of that, I have to come out of pocket for a portion, $575 for the repairs and deductible, as well as out of pocket rental which supposedly will be reimbursed. Carvana offered me $600 for my rental and inconvenience, nothing more. They washed their hands of me and now I'm stuck!

I tried to purchase a car with Carvana. After waiting they canceled my transaction but they took the down payment out of my account when it was only if the transaction was approved. They lie to you telling you we only proceed with the transaction if approved or upon delivery.

Worst car buying experience i have ever had. First they dropped my trade in value $5000 as I go to purchase another vehicle. Than after providing a pay stub and bank statements showing direct deposit they say that is not enough to verify income, there is no other way. This company discriminated against me and canceled my order by giving a blanket statement of not being able to verify income solely with a pay stub and bank statements. Save yourself the headache and go somewhere else.

Ordered my vehicle in June 2025, I was contacted by a Carvana Rep stating the vehicle will be "delayed" to a later date. This went on for 2 weeks. Third week rolls around. Another rep calls and states the vehicle "check engine light is on and won't crank." I was informed it was in the shop and had to pass this infamous "150 point inspection" again .. I had a few more reps to call to tell me different stories from key fob to this and that. Long story short out of the blue I received a text from a truck driver on July 20th, saying my vehicle was en route. I asked questions about the car she had no idea what I was talking about, I called Carvana and rep was rude and stated they couldn't disclose any previous information on the vehicle to me.

Long story short: We picked up our vehicle from Carvana in Chicago, and to our dismay it wasn’t even cleaned inside. Worse, a warning light came on as soon as we started it. We went back inside and spoke with the manager, who assured us not to worry—they would take care of everything free of charge. All we needed to do was make an appointment.

Please consider this for using Carvana. Everything looked great online and the experience for purchase was easy. The cons: hard to get ahold of anyone before you pick up car to verify local pick-up info. I read several reviews of people getting cancelled on because car was not onsite only 30min before pick-up time. This beautiful car I bought (2019 Cadillac XT5 platinum) WREAKED of cigarette smoke. I had already made full payment for the car. I was pissed...nothing I could do except use 7 day return policy. I chose to try and clean the car, changed air filter (was filthy upon purchase), used ozone generator. Still a slight odor remains. Car was surface level clean upon inspection but filthy steering wheel and control knobs (used about 20 clorox wipes to clean off all the grime inside - they all came out filthy brown/dirty after multiple cleanings.

The buying process was great but they failed big time in customer support following the sale! I never got the registration. 90 days passed and the temp plates expired. Called and called and no help. Wife got a ticket for expired registration. Turned the car back and lost $$ on the experience. Went to DMV to try and get plates. They said Carvana is worst dealer for getting paper work completed partly because of bringing in cars from other states with registration problems to start with.

Was approved for a 2016 Mustang they gave me a delivery date said they need address verification so sent them phone bill and about 10 other pieces of bills and such with my address I’m 57 years old foster parents been married for 22 years and been in this address for same amount of time 20+ years, being foster parents we are FBI background check once a year a state background check once a year yearly home inspections, etc. They wouldn’t get a more positive person with multiple proof of income and residence. BUT EVIDENTLY SOMETHING WASN'T GOOD ENOUGH!!!

If I could give Carvana zero stars, I would. I tried to purchase a vehicle and ended up cancelling after 6 weeks of waiting and delayed appointments. The preorder period took several weeks, during which I received to details as to why, just a vague statement on my account page saying “there has been a delay”. If you try to call customer service to get more information, they either won’t or cannot give you any info. I used my local CU for a loan, and Carvana took almost a week to register my CU into their system and draft a purchase and sales.

I went through the entire online process of buying a truck from Carvana with outside financing. Jumped through all the hoops that my credit union and Carvana put in front of me. Got the check from my bank and sold the vehicle I currently had on the day of delivery. Truck showed up with a right front bad wheel bearing. Not only is that a mechanical problem but it's also a safety problem. I rejected the truck and now I am stuck without a vehicle and trying to get around to find another vehicle. Do not buy from Carvana, they could have put my family and I in an unsafe vehicle.

I was ready to purchase a car this morning, got to verify my identity which is ludicrous, already uploaded all my documents and this would be the second car purchase. The system asked questions which were all inaccurate and before I could finish second set of questions, it rejected me and said I couldn't buy a car for a month. Extreme waste of time. Probably on purpose. Former Happy Customer will take my business elsewhere. Prices are inflated as well.

The worst experience of my life, they called me 1 hour before my appointment to inform me that the car had to have last minute repairs, when I asked them to explain to me what kind of repairs, the answer of the worker called Mikaela was "I am not a mechanic" regardless of the time that I had already wasted during the whole week signing and filling out her forms, in addition my current vehicle being left without insurance since I had affiliated the new one and therefore the current one was disaffected by the policy. The easiest answer was CANCEL THE PURCHASE, that means they don't care about the time the customer invests in the whole process and they don't mind losing sales either! A shame!

It is a nightmare to work with them. They gave me an undriveable car, and then asked me to take it to a shop. The mechanic asked me not to drive the car as the tires were in really bad shape... Carvana did not want be held responsible for this. Meesh, a supposedly executive resolutions person, did nothing to help me! She expected me basically to solve it by myself. I would never, never make business with them again. They are bunch of crooks.

Worst selling experience EVER... Do yourself a BIG favor, and avoid these time-wasting clowns. My Mom will be 83 next January, recently got bad news from her heart doc and decided she's not going to drive anymore. I said I would handle the sale for her, Carvana online says it's quick and easy, etc. COMPLETELY the opposite. I uploaded the pics, documents they needed, then I got an email saying they need more docs, we'll get back to you. Days pass, no word from Carvana... I dont even know WHAT they need, couldve been getting it by now. I got fed up waiting, so I called and spoke to a rep. He said I needed lien payoff letter, which was inches away from my hand this whole time. I uploaded it WHILE WE WERE ON THE PHONE, he got it, and said that should be all they need. 10 mins later, I get another email. 'Thanks for those docs, but we'll need some more. We'll get back to you" again.

Received my truck, and there is damage that was not listed. On the rear passenger quarter panel there is obvious repairs that were not done properly, sand paper marks and dull paint. I filed a cosmetic claim and was denied. "Hey John, We understand you've raised a cosmetic concern regarding your 2024 Ram 2500 Crew Cab. Type: Cosmetic Exterior. Location: Quarter Panel. After a detailed review of your concern, our review team has concluded that the concern you've noted is not covered for repair due to the imperfection being considered minor and within typical wear and tear."