Carvana Reviews

All I can say is that they are amazing! I'm loving my Drop Top Camaro. The buy was very easy absolutely no hassle and the guy that brought my car to me was so down to earth and funny. Carvana made me feel like family and I recommend them to anyone.

My review starts with a story... I purchased a vehicle from Carvana last year which I loved. Unfortunately, on June 27th we ended up totaling that vehicle due hydroplaning in a severe downpour. We rented a vehicle to get back home 3 hours away. With the upcoming week being 4th of July, it took longer than normal to find out the condition of my vehicle. I already had a trip planned 4 hours away and had to take the rental vehicle. I found out the day before I left that the vehicle was totaled.

Okay so I was looking for a 2023 chevy camaro zl1 manual. Took over 6 months to find one in the color and condition I was looking for. Finally came across the one I bought from Carvana that was the exact thing I was looking for with only 3900 miles for a price under my budget so I went for it. The minimum down-payment I had to put down was insane. I had to put much more down than I had anticipated. I also was trading my other vehicle, a 2023 gr86 to them to use it on this purchase. They gave me 26k and some change for it which I originally bought it new for 30k in late 2023 with maybe 2 miles on it. They are now reselling that car for almost 33k with 21k miles on it. So in essence they are ripping someone off but hey at least it wasn't me this time. So when I got the car I was super excited then I got less excited. I had it delivered to my house.

It was a great pleasure working with Carvana. Customer support was friendly and helpful every step of the way. They helped when the terms changed and gave me a window to provide payment for the vehicle. It was my dream car and they helped me get it. Delivery was smooth and the Heather was incredibly helpful.

Terrible communication and experience. Your advocates play the game of guessing you to death and telling you that they are taking care of things and promised that they will call you back and then once you’re off the phone with them it is a radio silence. I originally got a Honda that was all rusted. It was definitely in a flood. I then set up an exchange that ended up getting delayed for two weeks because there was a paperwork confusion. This entire confusion was because of a lack of communication between advocates no one ever gets back to me for the past week.

I purchased a 2025 Hyundai Kona from Carvana with full factory warranty and it was disclosed that the vehicle had been in a minor accident. What was not disclosed is that none of the repairs that should have been done to make the vehicle whole again was done. I took the vehicle to the local dealer for what I thought would be warranty work only to find that the faulty air flap would not be covered under warranty due to all the missing and broken parts from said accident. I reached out to Carvana and was assured they would make things right. Every employee I had contact with agreed after seeing the pictures that the vehicle should not have been sold and at $24k at that.

However, our description from Carvana said there was a moonroof and there is not a moonroof. I believe most everyone looking at the description page would have thought it included a moonroof.

I wanted to sell an old car and I accepted Carvana’s online offer. It was more than 20 years old, and my state will not issue a title for a car that old. The DMV told me I could sell it with just my registration. So I called customer service to explain that and I was told it was fine, they would buy my car. I went to my appointment the following morning and after waiting some time, a salesperson approached me. I smiled at her but she did not smile back, she just said, "Give me your title." So I explained I had none but my registration would suffice, and I said I was told so by Carvana customer service on the phone. She said, "No, they told you the wrong thing," and I said, "I think you are mistaken." She then turned and walked away, saying nothing.

I ordered a 2020 silver Ford Mustang. It was delivered in a timely manner however there was lots of paint damage that was not disclosed in the photos. I made a phone call and spoke to Fausto and he helped me find a 2019 Mustang convertible that was an excellent condition. They brought me the replacement car within three days with no issues at all. My experience with Carvana has been great. I have purchased five cars from them and sold them one. I do recommend this company.

I second-guess myself about using Carvana, but I went ahead and pulled the trigger and I’m so glad. I did quick easy delivery right to your door. I love the car. They made the whole process so easy and it was way better than spending 4 to 5 hours inside a dealership.

Here's a more polished and impactful version of your review while keeping your frustration clear: **Carvana is by far the worst company I have ever had to deal with.** The entire experience felt incredibly frustrating. They collected all of my personal information, only to tell me they needed to verify a previous address from my credit report. I provided the exact address, and they still insisted it was incorrect.

Horrible customer experience even with Javier the supervisor. Multiple mistakes made with no repercussions or compensation. Extremely disappointed. My friend also just received his SUV with scratches all over it.

Here are things they were not upfront about: the delivery time can change. I wanted a car before the 20th (shopping on the 14th) and chose one that was marked "as soon as the 16th". After going through all the steps, the final delivery date was moved to the 21st. There should have been a cancel button available right here. They also provide no way of using your own insurance (at least not electronically), so you find out at the end that you have to sign up for their insurance. I have platinum rating for my insurance, I am not using someone else. And now, I have to wait 10-15 days for my money to be back in my account, despite the fact that they were able to pull it in minutes! STAY AWAY!!

You didn’t just drop the ball — you launched it off a cliff. I’ve spent $50–60k on vehicles with you, including a 2019 GMC Yukon SLT literally two weeks ago, and the chaos I’ve dealt with since is unbelievable. Four cars, constant delays, excuses stacked on excuses, and outright gaslighting. Your own staff admitted things were messed up, yet nothing was fixed. Your “zero stress, easy process” core value is a joke. After what I just went through, traditional dealerships are easier, more honest, and more reliable than Carvana. That alone should embarrass you.

Had been contemplating giving Carvana a try and found it pretty straight forward. Either you buy it, or you don’t. 150 point pre-sale inspection, oil change, etc. before it's listed. 2 finance options of either through them, or your own financing or cash payment. I did down payment + my own financing with a trade-in of my older car. Advice is get pre-approved and shop accordingly. Once decided all documentation is done online via virtual signatures. You set an appointment for pickup at a local venue/kiosk OR for X bucks have it delivered. I chose drive my trade-in and pickup then back home.

I must say, I'm happy that I decided to buy a car from Carvana. The fact that you are allowed to purchase and trade within 7 days no questions asked, is wonderful. Everything is made easy for you to do. The deliveries or pickups. Signing the contracts. Seeking assistance, etc. All the employees were great. Customer Service. In-house, and the drivers. Thank you Carvana. I will definitely recommend you to anyone I know that will be looking to buy a vehicle.

Not good. Ai feeds you answers you want to hear. Had to pay 110 for ac work. So their warranty is junk. Even though I shouldn't have had to pay to fix their car. Delivery was good. That's all that went real good.

Upon delivery of my vehicle the delivery agent found a flaw with the locking mechanism of an aftermarket tonneau cover which appears to be newly installed. Carvana approved the repair but their repair agent (Maaco) was unable to source the required part. I called the cover manufacturer and confirmed this. Carvana said they would replace the cover but only with a less expensive and inferior product. I objected but was basically told to “kiss off”. What to do but hold my nose and write this review.

Honestly I was so tired of all the dealership hassle, this was the most pleasant experience from the comfort of my living room just a few clicks away and my luxury vehicle was in my driveway the next day. I will never buy a car the traditional way again.

My experience with Carvana couldn’t have been any better. The car is great! We got a 2025 Chevy Trax and overall am very pleased. Everyone involved has been courteous and professional. Would HIGHLY recommend to anyone needing a vehicle. They really will “Drive you happy”!!

Pros: I enjoyed the ability to sort through 1000s of vehicles online, and was able to find a vehicle that fit my needs in terms of make/model/mileage/ features/pricing without having to haggle with a dealer.

This whole experience has been great. I spoke to one of the Carvana associates. His name was Eric. He was very helpful very patient with me. Thank you to Eric. He explained everything to me. Was the great experience. Thanks so much.

This was my 3rd car purchase and a very disappointing experience. The first car I picked had a mechanical issue that need to be repaired and would have delayed the delivery date. So I cancelled the order and picked another car which I had to pay additional shipping fees. The second car I picked was delivered and the Carvana rep who delivered the car left before I finished the test drive. During the test drive the car was making a loud noise when braking. Also the car did not have and caps on all four tire valves. I called carvana to let them know of the issues and the rep told me to take the car to the BMW dealership and have the dealership call Silver rock to file a claim. Bmw dealership inspected the car and found damage to a wheel baring, rotors that were bad and failing and worn out brake pads. Also the wheels were painted over to cover damage to them.

As I attempted to sell my 2011 Subaru Legacy 2.5i premium with all the upgrades, I was offered 1300 dollars, and told this was based on its value nationwide using an algorithm. Upon doing research on what Carvava sells these for I see that what they say it's worth is nothing close to the offer and it is not based on current or even past sales. They just want to get the vehicle for as cheap as possible for maximum profits. They are selling cars in this same condition with around the same miles for $13,990, $15,990, and up. The Carfax of my vehicle is flawless. The previous owner got oil changes exactly when needed and recommended, tune ups when suggested, changed air filter when suggested, anything suggested was done and that reflection is on the Carfax.

Great experience, very simple. Only issue is the previous owner is still tied to the car. The only way for me to clear them out is to go to a Mercedes dealer. This is a timely event and the appt., since I didn’t buy it from Mercedes, is taking 3 weeks.

If you know what you want it's great, easy and reliable but if you're shopping around not for you. I live in a very small country town. We did have to travel for pickup which was more than ok. Spent exactly 8 minutes in-out trade in and on my way back home. LOVED IT. Our new car is exactly what I was looking for. Thank you Carvana.

I have sold three cars to Carvana - highest price from any dealer - but this is the first one have purchased from them. I will never step foot in a dealership again because it is so stressful. Negotiate, wait four to five hours or longer then get pushed to spend more money with the finance manager (another salesperson). I did pay cash for my Alfa Romeo so I can’t say to financing. I was expecting to find more damage than was called out but it was actually better than described. Eugene the delivery driver was great answered all questions.

The buying experience was excellent! We found the perfect vehicle and it was a breeze to purchase. The vehicle was waiting for us, just as it was pictured online - no surprises. We found an immediate issue with the vehicle, and the agent recommended that we file a claim through the warranty. We took it in for an estimate and for a general inspection, where another issue was found. The repairs were done under warranty, no problem. No haggling. It took a month for the repairs to get done because the warranty company took a week to approve the repairs and the auto shop ordered the wrong part. The delays were not enough for me to lower my rating, however. It was still a five-star transaction.

Process was extremely smooth and easy, I noticed a few defects that was mentioned like a crack windscreen bad tires. Carvana was quick and easy in replacing the windshield the tires and break was drama and ended get cheap tires. The tires were determined to be bad by 3 of their technician and at 1st refused to replace them after back and forth they replace with cheap tire and not the recommended run flat extremely disappointed because because getting the car the rep told me they would take care of it and took pictures. They said my breaks were good and BMW changed them under warranty because they were unsafe.

I love my first car, it was so easy to finance and do the paperwork on. They called to make sure that I knew everything on their side was working and happening. But I took my car to a shop and found rust, currently we are still waiting on Silver Rock to take care of it; so don't forget the option to add warranty or protection as well! Other than that their customer service is great and not lacking in communication! Overall better than a dealership.

The process was so easy and took very little time to go through the documentation and verification processes online. I was able to choose the delivery date and the vehicle was delivered right to my home. My trade-in was taken away during the same appointment and it took maybe 20 minutes total. The car is in perfect condition and I am very happy that I decided to purchase it through Carvana.

On 3 JUL 2026, we had picked up our vehicle and upon the ride back to our home we noticed something severely wrong with the tires of being unstable. Immediately informed Carvana and got in touch with Silver Rock. They referred us to Firestone which the next day the balance and alignment were fine and couldn’t find the issue. Called Silver Rock again and allowed us by referral to be seen at the dealership. At 0900, after my husband completed his procedure at the hospital, we believed this was a simple process. This vehicle was being sold with bad tires and it is not our fault. To our complete surprise, we were at the dealer for over 5 hours, being informed it may be over 24 hours for a decision, being told you may need to exchange (I told them, "I’m happy with the vehicle. Why is the option for exchange? Is it because you don’t want to cover new tires??"). The tires were considered undriveable and safety hazard.

Outstanding experience. So easy... delivered my new car and took away the old. The delivery driver was here less than 20 minutes. Online process was also easy. Less than a half hour and I was done. The car is even better than I expected.

Terrible service. Do not waste your time with this company. They literally scam you for a deposit then make you go through all these hoops just to disqualify you. Then have to wait 10 to 15 days for your refund. Total scam. Don’t do it.

Purchased an 2022 RAM 1500 and traded in my old one. Impressive is an understatement. No wasted time at dealership. No hassles and no hidden cost. Everything went smooth, fast and accurate. This is where I will always shop and buy cars from now on.

I had the absolute greatest experience with Carvana! The process was smooth, constant communication (which I'm a fan of) and if I had any questions, they were quick to answer. I traded in a vehicle and they gave me a fair price. The contract is clear, payments reasonable. The Carvana coverage is definitely a must. My only somewhat negative thing is that if repairs need to be done, actual dealerships are not in-network. Other than that, I highly recommend!

Aside from one issue in which I had to deal with a foreign customer service representative whom I could not understand in my most frustrating moment, this was the best car buying experience I have ever had and will come back to Carvana again. I purchased a car that they delivered on the due date only to realize that it did not have the tow capacity I needed. Carvana picked it up and brought me another that I selected that did meet my criteria. No hassle. They made buying a car easy and there were lots of choices. With their 7 day money back guarantee, I purchased my car with confidence.

Everything went so smoothly. No running around to get a license plate and registration for the car! Everything involving the car to be legally ready to drive was done by Carvana. Awesome customer service and beautiful car! Flexible on car choices if not satisfied without extra cost!

This was the easiest purchase I have ever made. The options and pictures were accurate. My favorite part is the chat. They answer all your questions and are there for you all the way. I will definitely be using them for my next purchase.

Hello, we bought a car with 150 pt. Inspection, rated 94! It was a wonderful transaction…. Until day 30. The pillars flew off at 70 miles per hour. Then the warning lights came on then lost power down to 40 and would NOT accelerate on the interstate. I invested 7.000 for 2025 low mileage Honda odyssey. $35,000 total to help a child with 4 babies going through a divorce. She is sole support and I wanted her in a SAFE car.

My experience with Carvana has been extremely disappointing, and I would urge anyone considering buying from them to proceed with caution. I purchased a truck that was supposedly put through Carvana's "rigorous 150-point inspection." However, I quickly discovered that all four tires were completely worn out and needed immediate replacement. This is especially concerning because their inspection checklist includes multiple tire-related inspection points (items 23–25). It's difficult to understand how a vehicle with tires in this condition could have passed inspection.

This was an amazing experience! I haven't bought a car in a while and did not want to walk around auto malls and do that 6 hr long process. Carvana was efficient, to the point, the couple people I talked to were incredibly polite and helpful, prompt, I could go on and on. I cannot say enough how pleased I am with this experience and will be purchasing my kids' cars from here in a few years when they get their license

After owning my vehicle for a year, I can honestly say buying from Carvana has been one of the worst experiences I've ever had. In 2025, I purchased a 2017 Ford F-150 XLT, and the problems started immediately. The truck had a water leak that allowed rainwater into the cab from day one. Carvana initially voided my warranty, and it took filing a complaint with the Better Business Bureau before they finally reinstated it. During that process, I was transferred from one representative to another with no real answers or accountability. I was repeatedly assured that water getting into the wiring wouldn't cause any problems, yet I've dealt with electrical issues ever since. For all the inconvenience, Carvana sent me a $250 check.

I know the world is perfect, especially when buying a used vehicle. My experience so far has been the easiest. My truck had an engine light come on 2 days after I took delivery but Carvana took care of me and got me back on the road in no time. Sure it took a few days but all parties did their due diligence and that to me speaks volumes. Will I buy again from Carvana? Yes!

The entire experience was great. I shopped for a car from my home… No pesky salesmen trying to upsale me. The customer service reps were extremely helpful & friendly. Our best experience was the delivery. Breona was very knowledgeable & super friendly. I would give this experience 2 thumbs up.

The Carvana experience has been a disaster. I've had 3 carvana vehicles and everyone has been a lemon. I've had to deal with Silverrock twice now and have done two exchanges. Carvana's policies haven't helped me at all. Their policies benefit them and not the customer. Silverrock is also impossible to deal with. I went to carvana to help with my car problems it has done nothing but add to them.

The experience was very easy, I got the exact car I wanted. The only problem was the window tint was too dark and we had to remove it before it would pass my state inspection. It will cost me about $250 to have it replaced with a legal tint. That's disappointing for me.

This was my second Carvana purchase this month, having never purchased a car that had a prior owner. All said and done the experience was a 10/10, with but one issue that kind of surprised me. It would appear that both cars had tinted windows and Carvana needed to remove that tint. And, that was fine, but the removal actually left some traces of adhesive that were very hard to remove. We were successful in that removal, but do not think it should have been left to us. But, in the I recommend purchasing through Carvana WITHOUT RESERVATION.

I will never go to a dealership again as long as Carvana is in business. The most convenient and informative experience I could of had. If I had a question it was answered with such detail I never once thought I was being taken advantage of. The delivery/trade in process was seamless.

I thought the process was easy and quick. My one negative critique is the car interior was really dirty. There was old food crumbs and coffee stains in the cup holders, hair on the carpet, and sticky goo from old windshield stickers not scraped off. Each cushion had crumbs and debris in the folds.

Delivery of the vehicle went well. The guy delivering it was very nice. The battery was dying in the key fob (which had the wrong battery inside). The trunk wouldn’t open with the fob and it took a couple of tries to unlock the door. Luckily,my husband had the correct battery in the house so we replaced it. On day 3 of having the car a warning popped up saying “restraint system “ and this warning disabled my air bags and made the steering wheel harder to turn and it told me to go to the nearest service center immediately.

Experience was easy overall and convenient which is what Carvana is known for. It only took around 20 minutes from start to end to get my vehicle, including trade-in. However, I selected the car vending machine and did not receive the experience. My car was around back getting washed when I pulled up and when it was time to get the vehicle they just pulled it around front. The vending machine experience was not mentioned at all, and my car was not even in it when I got there. Very disappointing, if they had just said it wasn’t available or wasn’t working or something it would have been fine with me.

It was the worst car buying experience I’ve ever had. The first car i wanted to purchase just stopped working on day 7. All the electronics stopped and then it wouldn’t start. I am a single mom and needed a reliable vehicle. They switched it out with a Chevy Equinox and it was damaged, smelled horrendous, it was so loud when I drove it that I couldn’t hear anything and then found out it had no blinkers so I couldn’t even drive it. Then I received the car I have still and it’s still awful.

So many vehicle options that change frequently and a great price on a car I have been waiting to get. The tech at drop off was really helpful and made everything fast and simple. The Carvana chat support after the purchase for questions has been helpful. Have bought two cars with Carvana and will probably do all my car shopping this way because it’s so easy.

Very positive experience from start to finish. Online application process was easy to follow once I found the vehicle I was interested in. Step by Step instructions were helpful and Customer Service representatives were friendly and knowledgeable if questions or concerns came up. Delivery of my vehicle was well documented and on time. On the day of my delivery I had constant contact with the driver and all my paperwork was in order. My driver took as much time as needed to explain everything about my new vehicle, the paperwork and answered all my questions and concerns. My driver made sure I was happy before leaving the area and definitely made me feel that he wasn’t in a hurry to just deliver and go. I would definitely recommend Carvana to anyone looking for either new or used vehicles!!

This is the 3rd car I've bought from Carvana and so far this one has been my worst experience. My first two cars were great, no problems, I even encouraged people to use their site because of how great it was. Had this been my first experience, I most likely would have never bought another car from them. This one came with MUCH more more damage on the car then shown on the website. On the website it listed two cosmetic issues, one if them being water spots, the other a scratch. When in actuality it has SIX cosmetic issues.

The purchase and delivery experience was great along with the employees delivering the vehicle. They were personable and helpful with any questions I had. The only criticism I have is the vehicle not being clean (inside and outside) and only had half a tank of gas (not sure if that is standard). I mention this because for a normal used car lot/dealership, the vehicle would have been detailed and fuel tank filled. Other than that, I would choose Carvana over a dealership for the seamless experience!

AWESOME experience! From start to finish. I had to exchange my first vehicle, and it was super easy. The driver Alex was very professional, very friendly and quick, along with every single person that I spoke with over the phone.

Had a great experience with Carvana. It was quick and easy! Got to go through and choose what I wanted without a salesman throwing stuff at you. I had a trade in and delivery at the same time! I felt like what I was offered for my trade was very fair! It was easy come and easy go! I don’t think buying a new car could have been any easier.

Some damage on the driver side mirror was covered up and undisclosed at sale. By the time the cover up wore off, my return/exchange window was over. Not how you do business. Unacceptable. Now I’m being forced to make the review longer than needed for this to accept my review. Another negative experience.

I am thrilled with my Carvana experience! This was my first time using them and I would recommend them to anyone. It was easy to understand and there were no unpleasant surprises. They gave me a fair price for my trade in and were on time and extremely helpful.

Every person I talked to in the customer service department was extremely helpful and genuinely wanted to solve any issues I had. The original buying experience is very easy and if you do have a problem and need to do an exchange that process is just as easy.

Literally every single person I came in contact with was so amazing. I can’t say enough good things about my whole experience. Syd and Brandon handled my delivery and return and were just the kindest humans you would ever want to meet.

At first I was kinda skeptical about the process of how you pick the brand of car you want, but once you pick it the process is really easy. They do deliver your vehicle on the day they they will. When they are about to bring you your vehicle the driver calls and let you know that he's on the way.

They lie about the pick up - the offer we received was good and fair we were very happy with this offer. We were asked to pay the negative equity then we could schedule the pick up appointment - that's where the lie continues. I paid them the negative equity only to have Carvana tell me that I had to drive the car 580 miles into another state and drop it off. They advertise online that they pick up - THAT IS A LIE. They make a statement on Google that their advocate will pick up your car. THAT IS A LIE. Maybe before you push for payment, you should tell us that we have to drive the car over 500 miles. People work and can't just drive 500 miles on any given day. Do better Carvana!

The 1st car I picked out had a bad pull to the right, and the tire maintenance light was flashing when I received the car. Silverrock warranty is an absolute pain in the a** to work with and I got tired of the BS and switched cars after finding out that Carvana misleads people, telling you there is a 100% money-back guarantee. If you trade a car in, that's it, you are stuck!

When my 2025 Acura MDX was delivered, the side view mirror was broken and this damage was not shown or disclosed in the listing. I filed a warranty claim and the repair will be covered, but the process has required multiple calls and appointments and I’ll need to take time off work. The extra time and effort to fix an issue that should have been caught or disclosed upfront has been very frustrating. If this damage had been disclosed before purchase, I might have chosen a different vehicle or expected to pay a lower price.

The ease of this process can’t be beat, I was really amazed at how fast it all was. I will do it again in the future BUT you must get a pre purchase inspection. Mine found they had not replaced the oil cap on the car!! That’s a definite safety issue, also it is true the detailing definitely is not great and getting a hold of them in regards to my safety complaint I just gave up. So definite issues but not having to go to the dealer is huge for me!

This is the second vehicle purchased through Carvana and I’m disappointed this time around. I’m praying that this was the right decision. The vehicle was delayed delivery because of a check engine light. It was finally delivered with a chipped windshield and the car was dirty inside and out. It also only had half of a tank of gas. I’m disappointed because when referring carvana I brag on the quality when you deliver a car. My 1st vehicle was detailed and had a full tank. Oh definitely did not arrive with an unknown chipped glass.🤷‍♀️

My car was delayed because something was found during the inspection. After waiting an extra 7 days to get my vehicle. When I arrived to pick up the car, I asked what was found during the inspection and what was fixed. Was told that they didn’t know. Before leaving, I drove the car and found ABS malfunction and other error codes on the dash. The guy at your lot said that it would be fine and for us to take it to a shop in your network. Which I did but it took the 7 days to get it in. The shop “fixed the issue” for my wife to drove ten minutes and all the lights came back on. When I called you guys, I was told that I have to pay 100 dollars to take it to a Nissan dealership to get it fixed properly.

I rarely leave reviews, but I feel obligated to share my experience. Buying a car from Carvana turned into an absolute nightmare. What I expected to be a convenient, stress-free process quickly became months of dealing with unexpected vehicle issues, countless phone calls, repair appointments, and ongoing frustration.

This has been one of the most stressful situations I have ever been put through. I was told my some one over the phone my personal loan is fine, just for another person to tell me no it's not fine. This went on for 3 days, for the last person on the phone to tell me all of this was avoidable and there was no issue with my loan arriving at a Carvana storage facility near me.

I am very happy with the purchase and the process. The delivery person was outstanding. Delivery was on time and the delivery person was great with the information. Love the vehicle and the whole experience.

Carvana says they give you seven days to find any damages to your vehicle that they did not list and unfortunately they ignore that and will never ever fix damages you found within the first week. That has been my experience. Their insurance company refuses to accept any claims and hopes you will give up.

The process was so easy and very convenient. Delivery was quick and the driver was very friendly and informative. He made sure we were comfortable and all questions answered. Will definitely use Carvana again.

The car received has several things wrong electrical and the turbo. The guy that delivered said he noticed the ac not working but thought it was just where the car didn’t run long enough. How way home not even 20 minutes of driving the check engine light came on.

“My experience with Carvana was excellent. The customer service was great from start to finish, everything was on time, our 2024 C8 Corvette Z51 was exactly as it was listed. The whole process was easy and straightforward, with no surprises or hassle. I’m really happy with my purchase and will definitely be buying another car from them in the future.” Keith & Fa'auiga

-- Day 1 - 6/17 - Car had a nail in tire. Took it to Discount where they found the nail. They also said the front tires needed replacement. Told them I got the vehicle on Carvana who states the tread is ok. They said that's the problem with Carvana. They only look at the center of the tire. Ended up having to spend over $600 on two new tires plus get an alignment. -- Day 2 - 6/18 - Check engine light. Took it to Firestone as we were told to per the car warranty. They said when Carvana did the oil change they failed to properly put the oil cap on. So they ordered a new one and reset the check engine light.

The only bad thing I can say is that I was supposed to get my car on June 20th but it got delayed a day and I received it on June 21st. Overall a great experience though! The staff that I spoke with on the phone were very kind and respectful. The delivery driver was amazing. The condition of the car matched what was displayed on the website. So far so good.

Buying my 2026 Kia on Carvana was the easiest, simplest purchase I have ever had. They took care of everything. I signed my name. Then my car came and the plates came a few days later. It was Easy Peasy, thank you. When it comes time to purchase my next vehicle, I will be back.

My experience was professional, drama free and was even given extra time to decide if I really wanted to keep the car. I consulted with 3 mechanics and decided to stay with my original purchase. I do appreciate Carvana advocates patience and understanding.

​The Reality of "Carvana Certified": Disappointing Condition & Delivery Unprofessionalism ​While the actual online buying and financing process was incredibly easy, the vehicle delivery and vehicle condition were a massive letdown. ​Carvana completely dropped the ball on their vehicle inspection and detailing standards for my 2025 Buick Encore GX: ​Cosmetic Damage: The car arrived with far more scratches, dings, and dents than what was disclosed or identified on the listing. It honestly looks like the previous owner abused it. ​Mismatched Tires: It came with two completely different pairs of tires instead of a matching set.

I had an amazing experience with Carvana from start to finish. Every advocate I spoke with along the way were all very helpful. Even with a couple small hiccups along the way, it was a great experience.

I'm not truly happy, but I have no choice but to keep it. The vehicle I picked supposedly had more options than the one I'm driving. But, I'm not going to go through the hassle I had between NY and Carvana with the insurance and such. The interior was ridiculous, took me a few days to remove the stain from the carpet and get the smoke smell out. Don't get me wrong, it's a decent vehicle, but price was for way more options and I feel like they gave me a similar but different vehicle without all the options. (And you can't go back and look at the original description because it's not there once purchase starts.) Truly have to reconsider this whole thing next time I look for a newer vehicle. Color me disappointed. The people there were really nice, but. . .

My experience with Carvana has been incredibly disappointing. Less than 24 hours after taking delivery of my vehicle, it broke down with a transmission failure message. I had it inspected by a repair shop, and the list of issues was shocking. In addition to the transmission problems, the mechanic found multiple zip ties holding components together underneath the car, worn front and rear brake pads and rotors that needed replacement, a headlight assembly that needed to be replaced, a battery that failed testing, engine oil seepage, and a leaking strut. While Carvana agreed to take the vehicle back, the customer service that followed was just as disappointing. After I had already paid $690 toward the original purchase, they would not make any effort to expedite a replacement vehicle, would not waive the $250 shipping fee on another vehicle I found, even though it was more expensive than the first, and would not offer delivery of the replacement.

Carvana has been nothing short of spectacular for me! Every issue I’ve had they’ve fixed. Carvana is the future of car buying! This is the way to go. They will take care of you! I went thru multiple cars until I found my dream car. Carvana even offered discounts to make the experience even better.

Amazing experience, second time doing business with Carvana and I'm very satisfied with their service, professionalism and fast process. My car was delivered on time as planned, representative was in communication with me during the online steps and after my purchase. Great experience, definitely recommend.

The ordering process was great, although I chose the van partly due to the free next day shipping, and didn't find out until checkout that shipping would be almost $600 and not delivered for 4 days. We soon noticed that the original floor mats (that had been in the trunk in the pictures) were missing and replaced with tiny mats that didn't fit. Also, the trunk carpet was not attached. The front passenger power window will not work, so it's at CarX getting repaired now. Otherwise, I love my new van!

I paid the full purchase price for a car from Carvana and was told it would be ready "tomorrow." That was almost a month ago. Since then, my pickup has been delayed three separate times at the last minute. Today's experience was the final straw. I was scheduled to pick up my car at 11:30 a.m. and had received two confirmation messages yesterday telling me everything was on track. Then, at 9:30 a.m.—just two hours before my appointment—I got a text saying it had been rescheduled again. Every time they apologize and promise the next date is real. Every time I believe them. At this point, I feel like a fool for continuing to trust their promises.

I had a great experience. Everything went well. The online process was straightforward and user friendly, I opted for pick up and the staff at pick up was amazing. The car came out the vending machine looking like it was off the showroom floor, I definitely recommend using this service. It worked well for me and I’m loving my new vehicle. Look on the site. Mine is the 2021 BMW X6 with 51000 miles plus miles sold. I’m a real customer and this is my experience. Thank you.

I would strongly recommend avoiding Carvana. My delivery has been delayed multiple times, and I’ve been left without a vehicle for weeks with little communication or urgency from their team. Every promised date has come and gone, and no one seems willing to make things right. Buying a car should be an exciting experience, but this has been nothing but stressful and disappointing. Based on my experience, I would never use Carvana again and wouldn’t recommend them to anyone looking for a reliable car-buying process.

Will absolutely NEVER EVER deal with this company again. They rescheduled my delivery twice, second time AFTER getting a call from the driver that my car would be arriving that day. 20 minutes later it was rescheduled again, this time leaving me with no car. I am single Mom of 2 kids and a full time job. I now have to rent a vehicle for the week to get my kids to daycare and myself to work and HOPEFULLY third time is a charm. I will take my time with a dealership from here on out. THE WORST EXPERIENCE EVER!

I reached out to Carvana prior to my seven day money back guarantee to inquire why I wasn’t given any floor mats for the 2022 Jeep Wagoneer that I purchased. I was shut down immediately and advised that my seven day window had already passed. I was told that their policy is that the day it was delivered counts as a day even though it wasn’t delivered until that night. Long story short, they skimp and aren’t truly worried about customer satisfaction. I advised them that I would be leaving a negative review and that I couldn’t imagine that was worth the cost of the mats that should’ve came with a $43,000 car… Kevin just said “Sorry that’s not the response you wanted”. I took Delivery on Thursday at 5:00 PM and when reaching out the following Thursday at 8 AM (I’ve been out of town since), was told, "Sorry, seven days is up." The Math isn’t adding up…

I am extremely disappointed with Carvana and will never purchase another vehicle from them again. I have purchased five vehicles from Carvana over the years and considered myself a loyal customer. Unfortunately, this most recent experience has completely destroyed that trust. After I completed my purchase, took delivery of the vehicle, and the financing check was accepted and cashed, Carvana contacted me claiming that I owed an additional $2,665 due to an error in the transaction. The contract I signed showed a $0 cash down payment, and at no point before taking delivery was I told that additional money would be required.

Everything was smooth for the most part. Ordering of the vehicle pay off of my trade-in delivery, etc. My biggest problem and challenge was when you allow a purchase when somebody logged in with an Apple ID that has zero availability of an inbox for a email. I had a tough time getting that order notarized because the email doesn’t exist. You should have a warning or not allow Apple ID sign ins without a valid email. Fortunately, I already had an account from another purchase and I had to spend countless minutes on chat and discussing with people on the phone to get this email switched over for this one particular event. That was the single biggest hassle of the whole process. And it could have been simply avoided by not allowing me or warning me that Apple IDs do not receive associated emails to the purchase.

Well the car was damaged in transit. You were quick to approve the replacement part but I have to wait and then leave the car for few days to get repaired. Also there were more scratches and chips than what was said on the imperfections. The communication has been great and the whole process of picking up the car and trading in my old car was very easy and pleasant.

This was the worst car-buying experience ever. I could not transfer the vehicle under Massachusetts law. 4 or 5 calls to my insurance company is completely unacceptable. The only reason I completed the transaction was because I needed a vehicle and Garris ** was exceptionally kind trying to help us. He is the only reason Carvana even got a rating.

This was the best buying experience I've ever had. Just out of a bankruptcy and shopping for a vehicle was very frustrating... Other dealerships seemed to only be interested in taking full advantage of my Situation. They wanted huge down payments and high interest on high mileage vehicles.. I ain't giving up and decided to wait a while and then I came across Carvana. I still can't believe how simple it was.. Zero down on a great truck. An affordable payment as well. I just used the app and when it came time to get my truck, I chose to pick it up. I it literally took fifteen minutes. No joke. They had my truck ready and only needed to see my license and proof of insurance.

Experience buying was good. Little disappointed that I thought it was coming with a couple features it did not. Auto start and 2 keys. Was under the influence it did. Great deal otherwise. Great price.

We really enjoyed working with Carvana. They made the car buying experience easy and so much nicer than going to a dealership. We especially liked that they handle the paperwork and registration with the BMV. I will recommend them to anyone in the market for a car.

Be careful. Going in I had high regards for Carvana. The first car I got check engine light came on after day 1. The best thing about carvana is that 7 day return of exchange policy. 2nd car I really liked it so I kept it but all rotors and brakes needed to be changed. Two tires was just barely enough to pass inspection. So my 7 days is up I'm purchasing 4 new tires and all brakes and rotors. That inspection they say they did is not effective. The car shook bad when I applied the brakes other than that car was good so I'ma come out the pocket for brakes and tires myself. Highly disappointed. I just like the car that's why I'm keeping but I feel they are no different from your local used car dealer.

Do not buy a car from these people. I bought my 2023 Honda CRV less than 2 months ago. It has been in the shop for more than 2 weeks with a bad thermostat and corroded wiring. The supposed 100 day warranty is declining to fix the issue the car clearly had before I purchased it. Now I am expected to pay over 2k for a car I have owned less than 2 months. Obviously the car was not properly inspected before it was sold. Unacceptable Carvana.

I received went through the online purchase process, and at the end, got a message stating the process was complete and that I'd purchased the vehicle. That was on a Friday, and I trusted it. Later, they emailed me that they needed something further and I was given a deadline of following Monday at 6p.m. local time. However, I was away from my email that weekend so wasn't able to respond until they sent a text on that Monday. It wasn't clear exactly what had happened, but I had four hours to address it, so not an issue. I immediately went to the link provided by Carvana and was advised the truck had been sold to someone else. Period. End of story.

The Carvana experience was awful, Links were in a loop. Basically I was stuck on a web page that went nowhere. No reply when requested text help or phone help. I wasted an hour or so on the website and got nowhere.

I had never purchased a car through Carvana before, it was a quick and painless process. It was very thorough and user-friendly. I have hated spending hours at a car dealer in the past trying to make a purchase, thru Carvana, it was really a very quick process. I also felt protected with the 7-day money-back guarantee. They also gave me the most by far for my trade-in. I would highly recommend them!

I bought a truck and everything went wrong. The ac doesn't work. Well it works sometimes. The rotors are warped. The struts are bad. The transmission is bad. The paint has over spray from front to back. They won't fix the transmission or the brakes or paint. It's been in the shop longer than I've driven it. They said they will reimburse me for up to ten days on a rental car. The car has been in for 16 days and has to go back. I asked them to just come and get it. They said they would do a voluntary repossession so my credit will get messed up so thank you Carvana for a terrible experience. I would have been better off with a used car lot.

Carvana made the online buying process easy and delivery was on schedule, but the car arrived with issues that should have been caught before it was sold. I paid $250 for a dealership inspection and a $350 SilverRock deductible to fix a wheel bearing and a sunroof seal — both problems present on day one. Getting the repairs approved was unnecessarily difficult. SilverRock only covered the issues reluctantly, and only after several calls from me and additional calls from the Volvo service manager pushing for authorization. I also held off on the $279.99 software updates since they weren’t urgent, and because Carvana made it clear they wouldn’t reimburse that cost either.

Carvana's promise is that each vehicle receives a 150 point inspection prior to delivery. There is no possible way this inspection was completed on my vehicle. The coolant was dangerously low. Oil needed to be changed the day I received the vehicle. The vehicle was and is still leaking oil. The wiper blades desperately need to be changed. When reaching out to customer service, I was told I can bring it in to a SilverRock shop for a service which is an inconvenience, due to the fact that these shops are at least an hour and a half from my home. I should not need to bring a vehicle that just had a 150 point inspection about a week ago, be serviced already.

This was a disaster from the start. The reps on the phone co distantly provided bad information. The contracts didn’t reflect the correct payment information (which I was told is normal), and the driver didn’t have a pen - which required me to drive to a gas station to buy one.

After a disappointing situation of the car I was getting on my birthday fell apart because it didn’t pass vin inspection they were so amazing getting me into a vehicle exactly like the one I was getting and helping me out with some cash to help with the vehicle rental I was going to need. I have to say one of the best things was when I called they were there to serve me and as all you know it is hard to understand half of the people you call not here. They spoke fluent English. I cannot say enough about the service and customer service experience I received!!!

I am beyond furious with my experience. Carvana advertised this vehicle as being in excellent condition, and the online photos showed no indication of significant damage. When the car was delivered, I immediately found hail damage, chipped paint, and other cosmetic issues that were absolutely not disclosed in the listing. When I pointed out the damage, the delivery driver assured me that if I signed for the vehicle, the repairs would be taken care of and that the process was simple. Trusting that promise was the biggest mistake I made. The driver took photos of the damage and documented everything before leaving.

This was the easiest purchase I’ve ever had when buying a car. No hassles, a great price, and truly friendly people when I picked up the car. No waiting for the finance guy to reject you. It was quick and easy. Loved it.

I recently purchased a BMW iX through Carvana, and the experience exceeded my expectations. From browsing inventory to completing the purchase, the entire process was straightforward, transparent, and incredibly convenient. The vehicle was accurately represented online, including detailed photos and condition information, which gave me confidence in making the purchase. Communication throughout the process was excellent, with regular updates and clear instructions at every step.

Overall it was less hassle than a dealership. I placed my order on a Wednesday night between 8 and 9pm and got a call maybe 10 minutes after warning me that my purchase was about to expire because I needed to confirm I have insured the car I just purchased. I explained that not only was it 9pm but I just completed the purchase 10 minutes ago. I don't know if this is a bug in their system or if they really expected I'd have taken care of the insurance in 10 minutes but I can tell you that even if Liberty Mutual was open at that hour the process wouldn't have been done in 10 minutes if I had a representative sitting next to me on my couch.

Very, very easy process. No hassling, no 'I have to talk with my sales manager', transparent pricing, straightforward pickup. Hard to imagine an easier process from beginning to end. Knew basically what vehicle I was looking for and, over several months, searched dealerships, online retailers, etc. Actually stopped in a local dealership or two to test drive a few vehicles and the same song-and-dance, same painful, unnecessarily drawn out 'sales pitch', etc. at both dealerships. Found what I was looking for eventually on Carvana, it was local, the price was well within my range, checked almost every box I was hoping to check. Just a few minutes online to purchase and arrange a pickup. Easy as it gets. Would highly recommend using Carvana again.

Carvana tried to sell me an unsafe car with serious brake and rust issues, refused to fix them, and still kept the $1,000 shipping fee. Shortly after delivery, I discovered the brakes were dangerously ineffective and nearly caused an accident on the highway. A mechanic found heavily rusted rotors and significant rust underneath the car. Despite advertising a 100-day warranty, Carvana refused to repair the braking issue. Thankfully, I was still within the 7-day return window. However, Carvana would not refund the $1,000 shipping fee, and I was told I could not get my trade-in vehicle back.

Absolutely amazing experience. The online portion and accessing paperwork was a breeze. I only had to pay the delivery fee down, which made the car so easy to access. When we arrived at the Carvana facility, our agent was ready to help us. It took us less than 10 minutes to verify insurance and IDs. The vending machine was such a cool experience. All around incredible.

When I finally decided on a vehicle to purchase from you, I went to my bank to inquire about financing for it, I returned home to purchase the vehicle only to find that during the hour I was gone, you raised the delivery fee $300. I suspect because you were alerted that a financial institution ran the VIN number and you knew that someone was about to purchase the vehicle. After much deliberation, I decided to purchase the vehicle anyway. During the purchasing process, you wanted to charge me $590 to deliver the vehicle for a 2 hour drive, so I decided to pick up the vehicle but you would not allow me to pick it up at the nearest dealership. Instead, I had to drive 2 1/2 hours to the dealership selected by your advocate.

The ordering process is seamless. Find the vehicle you like, order it and Carvana takes it from there. I found the pickup of the vehicle a little chaotic in that they throw a lot of paperwork at you without providing adequate time to review. Just sign, sign, sign...Here are the keys. I liked the fact that they let you drive the vehicle for 7-days to see if the vehicle will be a good fit for you. After this "grace period", then you get all the paperwork you signed when you picked up the vehicle.

Buyer Beware! The same car I returned to Carvana for some major mechanical issues is currently back up for sale with no indication of any repairs being done. I took it to a Chevy dealer for a Pre Purchase inspection as it ran so bad and the repair bill would have been $16000. I paid $420.00 for that inspection. Carvana may be a convenient way to buy a car, however - the quality of the cars they sell is suspect (hit and miss) some good some bad. Yes I returned the car within the 7 day period but lost out on the shipping charge. Buyer Beware and do your due diligence as quickly as possible or you may get stuck with a lemon. I contacted Carvana and their Advocate, however they really didn't want to know and suggested that the car had been fixed and returned to be sold. If anyone is looking for a 2019 Corvette on Carvana beware!

So far so good. Liking my Chevy Trax sport. Like I researched the take off not good but I was fine with that. For mpg I'm getting 24.5 now. Was 22 but since I see how you have to drive to maximize mpg I went up 2 mpg.

I sold my car to Carvana on May 28. After both the initial check and a second were returned unpaid (with no detail provided by Carvana), I ultimately discovered on June 17 this was due to fraudulent activity. A Carvana employee forged my signature and deposited the check into their own account on May 28. Three weeks later, I have not received any payment and do not have a vehicle. Carvana has been entirely unhelpful. They are refusing to cut a new check or work with their bank (Wells Fargo) to help resolve. My only option is to file my own affidavit of check fraud with Wells Fargo and report the incident to law enforcement.

I loved shopping with Carvana. The price was right, the car was excellent! And the transaction was smooth, fast and easy. The staff was great and answered all my questions. After deciding what vehicle I wanted, it took me less than an hour to complete my transaction. It is very detailed, has tons of pictures, vehicle information. I really recommend shopping here. Overall, I am very satisfied.

Delivery was delayed twice. Notified through email which wasn't seen until last minute without a phone call. Truck is nice, but showed up with "low oil" indicator on. Delivery team said they would follow up for compensation but no phone call yet. Glad I got the truck, but won't use this service in the future.

I have to say, this has been the least stressful car buying experience I've ever had. Everything has been so seamless, no issues, everything has been as said, the driver who delivered vehicle was absolutely amazing, professional, kind, was will to talk to me after, Marquez I believe his name was, was absolutely amazing, but I will absolutely buy another car from you guys and gals in the future.

Within a day of purchase my Mercedes E63 AMG had a suspension issue. The warranty company sent me to a Firestone because it's in network. I sat for four hours only for them to tell me what I already knew: they can't do the repair on that car. They sent me to the dealer and upon further inspection, it has several oil leaks and the suspension issue that would have cost over $20,000 to fix. Before you assume they were just trying to make a bunch of money off me, they knew they were going to have to go to Silver Rock, Carvana's warranty provider, and that the max they would pay is $12,000. They could have easily quoted only up to that amount and made their money. No, the tech was an E63 owner and told me straight up not to keep that car. I exchanged it for another AMG and it's sitting at the shop now. Oh, and less than 2 days after I returned the first car, it's sitting right back on the website for sale. DO NOT BUY A CAR FROM CARVANA!

Carvana was so easy and accessible, the chat was like talking to a human, it answered all of my questions. The delivery was seamless. The driver called when he was headed out, and was there at the exact time as designated. I loved the experience, I would recommend it to anyone.

I needed a vehicle quickly. I had my top 3 picks in mind and using the Carvana website helped finalize my choice. With their Pre-approved financing I was able to get my chosen vehicle processed quickly & scheduled pick up through their options. Now having it a week I'm happy with my purchase and their services. I would use Carvana again.

The process online was easy and the car I got was exactly as advertised. Only downside was the smell of cigarettes in the backseat of the vehicle that was not mentioned online. But the ordering process and delivery process were extremely smooth. The car is awesome too.

Below average experience. The car was full of dog hair and there were many stress cracks and seat cuts that were not disclosed earlier. The outside was also not washed well and on the very first day, one of the door handles stopped working.

Great communication with the purchase; they were always there if I had a question. I did like going down to the vending machine, it was an experience. I love my Jeep and would recommend to family and friends.

I will never purchase from Carvana again. I haven't had the car that long, a few months at this point and right after I get to the first oil change, which is conveniently pretty much when their warranty ends, I start to experience problems. I take it in, I find out engine pieces are warping and or missing, the tires have almost no tread on them, and the brakes are going to have to be replaced ASAP. I admit some fault on my own for not immediately getting it inspected by a mechanic I trusted, but I should need a mechanic to take apart the engine just to look for missing parts. There is a missing sensor that was rigged with electric tape to function without it. Carvana wipes its hands clean once it's past their warranty so I will be paying an extra few thousand for only a few of those issues. If you are desperate, then use Carvana, but do not trust them and maybe even see if you can get them to cover an in depth look by a mechanic.

I would give no stars if I could. Where do I start? The first vehicle that I purchased was a 2021 Jaguar XF. It had a few problems, but nothing more annoying than me having to stop and put air the same tire multiple times a day. I had to go to 3 different tire shops until someone realized that the inside of the rim was bent and cracked. Fast forward, I order the BMW 840i Gran Coupe. The car arrives with a missing fuse cover in the trunk, there’s a long and deep scrap on the front bumper and a small hole on the rear bumper along with scratches.

Please do not purchase a Vehicle from Carvana, they are full of it, the customer service is a Joke. I had a bad experience with a vehicle that had mechanical issues and they gave me the run around. Never Ever Again, All I got in return were lies and excuses.

You can quickly order the car and set the price that you want to pay based on how much you’re willing to put as a down payment. Carvana doesn’t hesitate to withdraw that money… But the communication is a little vague at first. I’m honestly disappointed in the detailing of the car. For the car I purchased, only having one owner, it seems like that person really USED the car. I figured with a delay in delivery, the car would have came in better condition. That was not the case. The app is not very useful until AFTER the car is bought and delivered. So yes, Carvana is convenient for what it’s worth, but I only recommend if buying a car is not something you’re a pro at.

Terrible experience from the start. Issues with insurance and registration. Paid for registration and still had to go to the registry to resolve problems. Car arrived with undisclosed cosmetic issues, paint over-spray on the grill and front right fender, yet no accidents reported. Both key fobs not working or defective. Lift gate does not close or lock properly and opens while driving, internal and key fob lift gate switches interment or not working. So far $29 worth of trim approved to be repaired. Big ** Deal.

First, the delivery of the vehicle was delayed because the AC needed work. I would have expected that to be resolved before selling it and scheduling a delivery. And now I’ve discovered the rear license plate came be removed (even by the dealership) and now it’s on me to make another appointment to get that resolved with a garage. And Customer Service has been lacking. Everyone just directs you to the app which for me is not correctly updating or functioning as expected. So overall, it has not been a positive experience. My time is valuable and for something like this that isn’t a mechanical problem, I would expect Carvana to send someone out to make it right instead of sending me to a garage on my own time. License plate display is a state law and you keep referring to it as cosmetic. It isn’t cosmetic if it’s the law.

No Sales Person to haggle with. Online, quick Pre-Qualification. Found the vehicle I liked. Good price, clean car, low miles. For my deal no down payment and monthly payment just right. Order on a Friday and Vehicle delivered to my door Sunday. Vehicle was clean, interior smelled good and super clean. 2022 Mercedes GLC 300 4Matic. One owner, beautiful condition. Thanks Carvana.

The buying and delivery process are extremely convenient. At that point of the experience, I was ready and willing to be Carvana's greatest advocate. Unfortunately, the vehicle had tires with little to no tread on the inside, gashes on the inside of the tires, and about $4,000 worth of repairs caught on an independent inspection. Not easily missed things, but major transmission and coolant leaks. Carvana did allow me to extend the return period, while waiting to see how the warranty process would go, but that was the only remedy they themselves would do. The warranty covered less than half the cost, and did nothing for the tires.

Amazing experience. Kyle was The Who helped us with the whole process. It was quick and easy. Def will recommend. Trade in process was easy. And fast. Employees were nice and helpful when we got there.

Pleased with the vehicle and delivery process. Only complaint I have is I overpaid. Paid more than sticker price $29,000 for 2024 Maverick and I only received $18,900 for my 2021 Tesla in excellent condition and low mileage and I see you have it for sale now $25,900. Ouch!

I purchased a car a month ago with Carvana. The day they were supposed to deliver the car, they informed me that they were unable to deliver the vehicle due to delays with registration and pushed the date forward a week. This is the second time Carvana has left me without a car and made last minute changes to my order. This second time I even contacted them to ensure the delivery was still set for the following day. Never again will use this service. They are no better than sleazy car dealerships.

The vehicle is what I expected, good. The delivery driver was polite and professional. The service with a couple of issues was lackluster if not poor. We had an A/C problem discovered hours after receiving the car but they wanted us to take the vehicle 50 miles and leave it for several days to repair and would only offer reimbursement if the problem was approved afterwards. I took it to a shop locally and had the problem solved and back in 2 hours at my own expense, $245.00.

Bought a 2018 BMW. Carfax seemed clean. We were required to put a required down payment of $1700 and pay shipping costs sight unseen before we could even see, inspect or drive the car. Delivered was as planned on a Saturday. Was told ahead of time we could test drive, inspect, and for any reason we could refuse delivery and the transaction would be void. The driver, upon arrival, wouldn't take the car off the flatbed until we signed the registration documents. When I asked about the test drive, she told me they don't allow test drives and cited some kind of "Arizona rules prohibiting that".

Bought a used Audi, paint was covered up and upon first wash the paint came off with the soap, damage all over the vehicle masked behind a quick paint cover-up. Which I was told isn’t their problem because despite it not being disclosed at purchase it’s “a used car”. Headlight/license plate cover, and engine all have individual issues. Overall every step was great until I actually got this car and now I’m stuck with something that needs a $3500 paint job and engine work.

I had to call Silver Rock as soon as I got home to get the front end & brakes checked out. There was intense vibration on the steering wheel when braking. It was bad rotors. Silverrock fixed it, but it was a major inconvenience. Carvana did not drive this vehicle to any lengths. And then the mechanic found other items that are close to requiring repairs. Makes me wonder if you really inspected the car at all.

Received the car. Painless process. But when I did receive the car, it was a smoker car and had a strong scent of cigarette smoke and had cigarette burns on the seats. Nothing like this was mentioned in the description. Would have been nice to know. Now we are in the process of trying to take the smell out.

The cx50 I purchased had excessive dirt/mud on the undercarriage. So much that it was inside the gas cap as well. Unfortunately, I didn't discover this until the day after the return policy. The same day as pickup, within minutes of leaving with the car, I noticed a chip in the window which you all did not approve to repair. And now, on the 7th day after picking up my car, I have a engine malfunction.

Had a few personal problems understanding some of the tech online but, their support team was great with explaining my confusion and guided me where help was needed! My car was delivered with care and courtesy on time in good condition as described and performs like new! I'm very satisfied with their services!

Don't expect a great Facebook or any other online review from me on selling my car today. It was a nightmare, which is still ongoing after your driver has been here for 2-1/2 hours! The car is loaded onto your truck, I have a check. The driver was very nice, but he just screwed up and locked the cards/keys and my check in the car and I couldn't help get into the car. After standing in the sun for over an hour, I gave up and retreated to inside my home. Carvana sent someone to bend the driver's window enough to activate the door latch. To think that I paid $290 for this pickup is outrageous, but my wife won't drive on the Interstate around here so, for a 20 mile drive, I paid for terrible service. I expected a full refund of that charge, as when I was working before retiring 11 years ago, my billing rate was $125/hr minimum for weekdays 8-5PM.

Carvana has had my car for 2 weeks just to turn the lights off. My car just needed to be reprogrammed that's it and it's been 2 weeks. Why? I don't think they know what they're doing.

An absolute NIGHTMARE. To look at the vehicle 2020 Lincoln Nautilus, it's beautiful, very few scratches. Our attempt to purchase a 2022 Nautilus went well until the date of delivery (May 16th) and the driver ended up calling me to let me know that there was some damage to the bottom of the vehicle so we refused it after seeing the pictures of the damage. We later went back on the Carvana site and found another vehicle to swap it out with. Completed all of the paperwork and scheduled for it to be delivered on May 22nd. Received a call within an hour telling me that I needed to upload the insurance information for the swap out. I explained that I would get it on Monday because the agency was closed and the vehicle wasn't scheduled to be delivered until that Friday, the caller said that would be fine and we got off the phone.

I had a great experience dealing with Carvana. The car was in great condition, but it was missing the charging cable. Carvana quickly shipped me a replacement cable at no cost. Everything was a quick and painless process. I would be happy to deal with them again in the future.

My wife and I both got new vehicles. We decided to try Carvana for the first time and I have to say that is my number one place to buy a vehicle. Everything is explained very well, and the customer service is awesome.

For a first time using Carvana, it was a new experience and I took my time trying to find the right vehicle for me. I had no pressure from an annoying car salesman follow me around and trying to be my best friend. I would definitely recommend it for a family member or friends.

Bought a $40,590 Lexus ES from Carvana only to find it came with one key set. They offered $250 to cover it — insulting for a car at this price. I authorized the purchase Sunday night at 11pm EST and cancelled Monday morning before any bank opened and before any ACH was ever initiated. No money ever moved. After 180 minutes on the phone between Drew N. and manager Sabrina, not one solution was offered. Drew confused ACH with a wire transfer, disconnected the call, and refused to let me speak to anyone else. Sabrina then cancelled my entire order — the exact opposite of what I asked.

The car was clearly not properly inspected, and their so‑called 150‑point inspection feels like nothing more than marketing. After purchasing the vehicle, I brought it to a mechanic and discovered multiple issues that should have been caught before sale. Several cosmetic defects were also never disclosed in the listing. When I picked up the car, I walked around it with their advocate, who took detailed notes on every issue I pointed out. Despite doing this in front of me, none of those notes were recorded or used anywhere in their system.

Enjoyed my experience with ordering, was very easy to order and loved my car. Issue with breaks and unfortunately the warranty hasn’t been as easy to deal with as I hoped, they said the breaks wouldn’t be covered despite me buying the extended warranty, I have to take it to a shop to determine if they will cover the rotors because the car shakes when breaking which shouldn’t be on me to cover at all considering I’ve only had the vehicle 7 days.

I purchased a 2023 Mercedes-Benz C-Class on 5/6/2026 for nearly $40,000 cash. At pickup I immediately noticed a chip in the windshield and flagged it to the representative who walked me through my paperwork and explained the 7-day policy. I spent the full week driving the car to make sure there were no other issues before submitting my claim. On Day 6 (5/12/26) I submitted through Carvana's platform and received a confirmation email stating I'd hear back within 48 hours. I never did.

Carvana has no quality control. They shipped my Tesla Model 3 with a charge cable that wouldn't fit my car on one end and wouldn't fit my household outlets on the other. They said they would ship me an adapter for the Tesla but it would take a couple of days to get here. I then borrowed an adapter from a friend who owns a Tesla only to find out that the EV cable had an unusual plug that doesn't fit any of my household outlets. I have had the car three days now and have only been able to drive it a little because I can't charge it. I have ordered my own adapter but it won't come in till Monday or Tuesday which is 4 to 5 days of my seven day evaluation period. I love the car but hate Carvana. I will never use them again.

My experience was very positive!!! This process was stress free and Carvana was a great experience. No waiting at a dealership for hours on end while they make you wait for the deal you want.. Carvana is upfront with what a car will cost you and how much you get for the trade!! The guy who delivered my car was very informative on everything would go and was super nice!! This is the only way to buy a car (in my opinion)!! Thank you Carvana!!!

Great purchase and delivery experience. The detailing in the interior was terrible. White spots and streaks everywhere! Customer service said all they could do is provide a $100 cheque to me. Your detail people need to use the right detailing solution!!!! It was terrible to receive a CST looking like that.

This is the second car I have purchased from Carvana. I like the simplicity, the ease, the integrity, the honesty of Carvana when making a purchase. I also like the 7 day return policy. I don’t have to jump through hoops. It’s straightforward. Thank you.

It was very easy to navigate the page and look at the details of the vehicle. I really appreciated the Carfax being included as well. The terms of the loan were very easy to read. The instructions were very detailed and easy to read as well. Great communication via email and texts from the time the vehicle was purchased to the end of the warranty. The delivery went well and the driver was really friendly and professional. I appreciate the documents being available to download. Great purchase and so happy with the process so far! Thanks!

Getting my car through Carvana was incredibly easy and straightforward. The financing options were very fair and ended up being close to what my personal credit union, Navy Federal, offered. Throughout the shipping process, they provided regular updates on the vehicle’s location and delivery status. On delivery day, they called a couple of hours before my appointment to make sure I had everything needed for a smooth pickup. After getting the car, I took it to a dealership for a full inspection to check for any damage, wear, or mechanical issues. The only items that needed attention were the cabin air filter and rear brakes. Other than that, the vehicle was in excellent mechanical condition. Overall, it was a great buying experience, and I was very satisfied with the condition of the car and the level of communication throughout the process.

I had the best customer experience with Carvana. Any time I reached out for help their advocates were so friendly, kind, and helpful. I had some untimely and unfortunate things personally that affected when I would be able to get my new car and they were so understanding, helpful and kind.

Updated on 06/21/2026: Almost a month in and issues with my 2018 Ford Explorer are still not fixed. I have to pay out of pocket for rental cars to have issues fixed. Body work is finally getting done but rims are still not fixed. Have had to contact BBB and State Attorney General's Office because of how bad things are with this purchase.

I had a great experience buying a vehicle through Carvana. My credit is not the best, so I was unable to find traditional financing through other dealerships. I found a few vehicles on Carvana in my budget with a low down payment and a low monthly payment. The car I chose has low mileage for its year, and I had it inspected through an independent mechanic and he confirmed it is in great condition! This was my first time buying a car, and the process was simple. Representatives called me and walked me through the more confusing parts like state-specific laws and paperwork.

I have been happy with Carvana ever since we bought the 2024 Hyundai Tucson. So, we purchase one. I am, however, a little disappointed that in the description of the car online, it was not noted that the actual physical key, not the fob, but the key that helps to access the car in the event of the battery dying, was not mentioned as not available.

The first Range Rover had zero radiator fluid and a missing pillar and had to be returned. The second one shakes at the front end, and I am still having issues a week later finding a shop to even look at it. In a nutshell, shop local, test drive, spend the extra money for the peace of mind. I wish I would have just kept my trade in and went to out local dealer. This has been nothing but a nightmare that was a birthday/divorce gift to myself… YAAAY ME.

The purchasing process was a bit difficult. The AI tools did not recognize my name on a document and I had to call multiple times to get it corrected. Also the app did not show a button when asked to confirm my employment. I had to call again. However, the CSRs I spoke to were very nice and helpful. Upon delivery day the driver was a great guy. A+ delivery. I inspected the car and my tires were overinflated by 13 psi on 3 tires and 6 psi on the 4th. I’m almost certain they are not balanced. The car also has new pads but a warped rotor. Inspection and repair gets an F. There is plenty of room for improvement at Carvana.

Horrible customer service!! Sold a car that needed work done immediately and have given zero help. I will never recommend them to anyone.

Carvana's process for trading in and buying a car is flawed, and places financial burden on the buyer when things don't work out. In addition, Carvana offers little in the way of solutions, placing the burden again, on the buyer. Yes, the customer service reps were available, and the chat-bot (Sabastian) is actually helpful, but their ability to provide solutions is extremely limited, apparently by management.

My experience with Carvana was great! From picking a car to getting thru the buying process and getting approved everything was simple and easy to understand. Living in a very rural area caused a little trouble with residence verification but I got really good help from the customer verification team I contacted. Both representatives I spoke to were super helpful and understanding with my special situation and were able to help me get thru the process. After getting over that part everything went super quick and easy. I really appreciate the help, understanding and reassurance I received from both reps who helped me.

Purchase third vehicle from Carvana. It was a smooth transition and was able to find the car my family needed moving to a new state. As always the experience was fast and easy to navigate. Will recommend to friends and family.

I have bought and sold 5 cars with Carvana now and each experience is even better than the last one! They give you a fair trade in value as well!! Give them a opportunity and see how easy they make it for you!

Working with Carvana was a great experience. Everything was handled smoothly and efficiently. I felt I got a very fair price for the car I traded in and the car I purchased was priced fairly. Carvana handled everything online, the delivery and pickup were timely and efficient and I'm thrilled with my new (used) car.

I do really like the car but there were some problems in the whole experience. After paying nearly $2,000 for shipping, the vehicle was damaged during shipping. Carvana/SilverRock is addressing the damage but now I am out a car as they already took the trade in. Secondly, when I arrived at the Body shop, they informed me that the front end had been replaced and was not factory - this was not listed in the information on the vehicle. Thirdly, I had set a down payment on the vehicle, which mysteriously disappeared in the process and was not applied to the financing. In working with the lender there is nothing I can do at this point besides making a large principal payment that would have no impact to my monthly payments and would only shorten the length of the loan. Overall, the process was easy and convenient but had some major issues along the way.

The order and financing process was very simple. Pickup was also simple. When I picked up the car, I saw some very obvious and undisclosed damage. Carvana agreed to fix the damage. When I took it in for an estimate, there was additional damage that the body shop discovered. I also had a sensor fail within 2 weeks of purchase requiring a trip to the dealership for repair. Needless to say, I am really questioning the vehicle that I thought I loved.

First of all, it's no wonder all of the reviews on Carvana's website are good. I am actually a customer, and I cannot even leave a review on their website! So be cautious, because I'm not sure how people are "invited" to review, but I am NOT a happy customer so perhaps that's why I didn't get the invite.

We placed an order for our 2023 Defender 90 S and planned on trading in our 2011 Honda CR-V as part of the deal. We had all the paperwork signed, and delivery was expected on May 22, 2026. At the last minute, my wife decided she wanted to be generous and see if we could change the deal so we would no longer trade in the Honda. She felt in her heart that we should donate it instead. The representative we worked with was very helpful and changed the deal for us at the last minute. We were hoping to beat the clock and still receive delivery of the Defender 90 that same day. We even came up with an additional $4,000, which was roughly the trade-in value we were receiving for the Honda, plus a little more. Unfortunately, we did not beat the clock and instead took delivery the next day, Saturday, May 23rd.

We went to the Carvana lot instead of paying the extra for delivery. That part was easy, they gave us a decent amount of time to look over the vehicle and do a test drive. The advocate there was very nice and had no problem giving us time we needed. The problems we pointed out (tires were absolutely terrible on the vehicle) were not able to be dealt with at that time. We ended up doing the deal and drove home the next day (5/24/2026). The check engine light came on before we started back home (a 2 hour drive) and there was a popping noise coming from the front at low speed. We were able to secure an appointment to get the vehicle looked at locally thru SilverRock warranty that Carvana uses, this was 5/26/2026. It took longer than expected due to the shop's schedule but they actually covered the repair for the popping noise (just a loose sway bar) and even replaced the tires with the same brand YAY!

First time purchasing a car fully online and I can't believe how easy it was! We chose to pickup at the San Jose location and Carl helped us. He was so great and had excellent customer service. He helped us with a little hiccup that the car software had and made sure we were good to go. He definitely went above and beyond and it was much appreciated. I will for sure be recommending Carvana to friends and family, and use them for future purchases. Oh and the car looked way prettier in person than the photos! Huge plus!

I am a disabled veteran 15 years of military service. I am currently a police officer 8 years of service. Carvana had my dream truck. I paid the shipping fee and the downpayment. Carvana shipped the truck. I waited 2 weeks. After two weeks I called Carvana to find out the vehicle was in Oklahoma. I volunteered to drive up and pick it up, however they assured me they would transport. Another week went by and the vehicle showed up. I drove 43 miles to location to pick up the vehicle. Upon arrival they said my trade in was being rejected. They said I could not pick the vehicle up on that day and would need to reapply. I contacted Carvana and they admitted the vehicle mileage had been entered into their system in error.

Horrible experience! The 2 employees at the Denver location did not show me how to operate the Tesla. They walked off, and I was left to figure it out by myself. I was driving the vehicle back to Montana. When I arrived to my first supercharger I was unable to charge the vehicle as they did not register it in my name. When I called Carvana, they pushed the issue off and told me I needed to call Tesla customer service. I called and was informed it could take up to 3 days before I can get the vehicle registered to me and only then could I charge. Luckily, Tesla customer service provided me with a world-class experience and was able to get it done in less than 5 hours. The car also gave me a low coolant warning on the screen. Still trying to figure out service and warranty with Carvanas 3rd party warranty and finding a service provider. I will never ever buy from this company again, and I will make sure none of my friends and family do either!

Wow, what a super easy experience. I was worried that the stated quality of the BMW was going to be worse when it actually showed up, but it was so much nicer I could not believe it! The car also is completely covered in PPI film, which was a nice surprise. Still smells new, even having 54k miles. Super easy experience with the vehicle drop off, and really liked having the 7-day test drive to make sure nothing went wrong after delivery. I try to never go to dealerships anymore, and normally go to CarMax or other "no haggle" locations, but they still try to pressure you into buying extended warranties and whatnot. Carvana, you don't even need to talk to anyone at all and can accept or reject whatever you want. Super enjoyable experience and recommend you try it for your next car!

When I received the Honda CRV, there was A LOT of scratches and marks on the car that were NOT disclosed on your website or pictures. For example, there is a huge scratch on the front hood from what looks like a tow truck back end hitting it. A lot of scratches all along the entire side of the vehicle. Even a few deep scratches that someone tried to touch up with paint that was not the same color black of the vehicle. It's worth mentioning when someone submits all of their documents before the cutoff time due, they get their vehicle on the delivery date as promised. Paying almost 600 bucks to have it delivered and it was pushed back 2 days because the paperwork was verified was not ok. Then no compensation or anything for it.

I initially took delivery of a 2021 Toyota Highlander, but unfortunately, it arrived with a noticeable, persistent odor. With a newborn son and a full house to transport, a clean and comfortable ride is completely non-negotiable for us. Carvana didn't miss a beat. They immediately arranged a hassle-free exchange for a pristine 2023 Highlander that ultimately ended up being a much better fit for our growing family's needs. Their team made what could have been a massive headache completely effortless. Their customer service is the absolute best in the business—responsive, understanding, and incredibly efficient. If you want a dealership alternative that truly stands behind its vehicles and prioritizes its buyers, look no further. I highly recommend them for a seamless car buying experience!

My experience was very fast and easy! The person at the pickup was very knowledgeable, kind, and respectful. My vehicle was also very clean and had no dirty smell which is a plus. Would definitely buy again using Carvana!

The car arrived on time at the vending machine and that experience was the coolest thing. The car was in almost perfect condition with one imperfection in the driver seat which I reported and is being taken care of. Just awaiting approval from warranty. Overall great experience. Nice car!!!!

Wow, be sure about a trade. Once it is on the truck you can’t get it back. Even if you don’t want to accept the car they delivered! The car delivered was dirty, liquid stains on the carpet, a dirty hair brush in the truck, multiple items smashed into the holes of the seats that had to be scrubbed out. No floor mats. I called and said the deal was off. I didn’t want the car. I could not get my car back, it just left and was still on the delivery truck! I asked to meet the truck at the Carvana location and give the car back as I just wanted my car back. They said they owned it now and they could exchange the new car for another car, or give me money back, but I could never have my car back that they just took 10 minutes ago. What a shady operation.

Amazing experience. Very easy. Customer service was awesome. Paperwork was easy. Insurance with Progressive was easy. The delivery was easy. The car was road ready and as described. Carvana made the purchase of a dream car stress free and EASY!

First y'all show up with the vehicle I planned to buy with tires needing replacement, then you decide to throw a last min $700 shipping fee that wasn't there in the first place, which didn't allow me to continue with the purchase. Trust lost. Not to mention the unreal treatment I received from Elijah in chat. He was rude and short with me and then dipped out of the conversation leaving me hanging. So I cancelled. Now I am finding out that the 4k you took from my acct won't be returned for two weeks? ARE YOU KIDDING ME??? I do NOT recommend this company. They blatantly lied to me on the phone (which the Carvana tow driver confirmed because he was standing right next to me when this lady fed me lies). They are rude. They are dishonest. And they do not deserve your business.