Carvana Reviews

I have bought and sold 5 cars with Carvana now and each experience is even better than the last one! They give you a fair trade in value as well!! Give them a opportunity and see how easy they make it for you!

Working with Carvana was a great experience. Everything was handled smoothly and efficiently. I felt I got a very fair price for the car I traded in and the car I purchased was priced fairly. Carvana handled everything online, the delivery and pickup were timely and efficient and I'm thrilled with my new (used) car.

I do really like the car but there were some problems in the whole experience. After paying nearly $2,000 for shipping, the vehicle was damaged during shipping. Carvana/SilverRock is addressing the damage but now I am out a car as they already took the trade in. Secondly, when I arrived at the Body shop, they informed me that the front end had been replaced and was not factory - this was not listed in the information on the vehicle. Thirdly, I had set a down payment on the vehicle, which mysteriously disappeared in the process and was not applied to the financing. In working with the lender there is nothing I can do at this point besides making a large principal payment that would have no impact to my monthly payments and would only shorten the length of the loan. Overall, the process was easy and convenient but had some major issues along the way.

The order and financing process was very simple. Pickup was also simple. When I picked up the car, I saw some very obvious and undisclosed damage. Carvana agreed to fix the damage. When I took it in for an estimate, there was additional damage that the body shop discovered. I also had a sensor fail within 2 weeks of purchase requiring a trip to the dealership for repair. Needless to say, I am really questioning the vehicle that I thought I loved.

First of all, it's no wonder all of the reviews on Carvana's website are good. I am actually a customer, and I cannot even leave a review on their website! So be cautious, because I'm not sure how people are "invited" to review, but I am NOT a happy customer so perhaps that's why I didn't get the invite.

We placed an order for our 2023 Defender 90 S and planned on trading in our 2011 Honda CR-V as part of the deal. We had all the paperwork signed, and delivery was expected on May 22, 2026. At the last minute, my wife decided she wanted to be generous and see if we could change the deal so we would no longer trade in the Honda. She felt in her heart that we should donate it instead. The representative we worked with was very helpful and changed the deal for us at the last minute. We were hoping to beat the clock and still receive delivery of the Defender 90 that same day. We even came up with an additional $4,000, which was roughly the trade-in value we were receiving for the Honda, plus a little more. Unfortunately, we did not beat the clock and instead took delivery the next day, Saturday, May 23rd.

We went to the Carvana lot instead of paying the extra for delivery. That part was easy, they gave us a decent amount of time to look over the vehicle and do a test drive. The advocate there was very nice and had no problem giving us time we needed. The problems we pointed out (tires were absolutely terrible on the vehicle) were not able to be dealt with at that time. We ended up doing the deal and drove home the next day (5/24/2026). The check engine light came on before we started back home (a 2 hour drive) and there was a popping noise coming from the front at low speed. We were able to secure an appointment to get the vehicle looked at locally thru SilverRock warranty that Carvana uses, this was 5/26/2026. It took longer than expected due to the shop's schedule but they actually covered the repair for the popping noise (just a loose sway bar) and even replaced the tires with the same brand YAY!

First time purchasing a car fully online and I can't believe how easy it was! We chose to pickup at the San Jose location and Carl helped us. He was so great and had excellent customer service. He helped us with a little hiccup that the car software had and made sure we were good to go. He definitely went above and beyond and it was much appreciated. I will for sure be recommending Carvana to friends and family, and use them for future purchases. Oh and the car looked way prettier in person than the photos! Huge plus!

I am a disabled veteran 15 years of military service. I am currently a police officer 8 years of service. Carvana had my dream truck. I paid the shipping fee and the downpayment. Carvana shipped the truck. I waited 2 weeks. After two weeks I called Carvana to find out the vehicle was in Oklahoma. I volunteered to drive up and pick it up, however they assured me they would transport. Another week went by and the vehicle showed up. I drove 43 miles to location to pick up the vehicle. Upon arrival they said my trade in was being rejected. They said I could not pick the vehicle up on that day and would need to reapply. I contacted Carvana and they admitted the vehicle mileage had been entered into their system in error.

Horrible experience! The 2 employees at the Denver location did not show me how to operate the Tesla. They walked off, and I was left to figure it out by myself. I was driving the vehicle back to Montana. When I arrived to my first supercharger I was unable to charge the vehicle as they did not register it in my name. When I called Carvana, they pushed the issue off and told me I needed to call Tesla customer service. I called and was informed it could take up to 3 days before I can get the vehicle registered to me and only then could I charge. Luckily, Tesla customer service provided me with a world-class experience and was able to get it done in less than 5 hours. The car also gave me a low coolant warning on the screen. Still trying to figure out service and warranty with Carvanas 3rd party warranty and finding a service provider. I will never ever buy from this company again, and I will make sure none of my friends and family do either!

Wow, what a super easy experience. I was worried that the stated quality of the BMW was going to be worse when it actually showed up, but it was so much nicer I could not believe it! The car also is completely covered in PPI film, which was a nice surprise. Still smells new, even having 54k miles. Super easy experience with the vehicle drop off, and really liked having the 7-day test drive to make sure nothing went wrong after delivery. I try to never go to dealerships anymore, and normally go to CarMax or other "no haggle" locations, but they still try to pressure you into buying extended warranties and whatnot. Carvana, you don't even need to talk to anyone at all and can accept or reject whatever you want. Super enjoyable experience and recommend you try it for your next car!

When I received the Honda CRV, there was A LOT of scratches and marks on the car that were NOT disclosed on your website or pictures. For example, there is a huge scratch on the front hood from what looks like a tow truck back end hitting it. A lot of scratches all along the entire side of the vehicle. Even a few deep scratches that someone tried to touch up with paint that was not the same color black of the vehicle. It's worth mentioning when someone submits all of their documents before the cutoff time due, they get their vehicle on the delivery date as promised. Paying almost 600 bucks to have it delivered and it was pushed back 2 days because the paperwork was verified was not ok. Then no compensation or anything for it.

I initially took delivery of a 2021 Toyota Highlander, but unfortunately, it arrived with a noticeable, persistent odor. With a newborn son and a full house to transport, a clean and comfortable ride is completely non-negotiable for us. Carvana didn't miss a beat. They immediately arranged a hassle-free exchange for a pristine 2023 Highlander that ultimately ended up being a much better fit for our growing family's needs. Their team made what could have been a massive headache completely effortless. Their customer service is the absolute best in the business—responsive, understanding, and incredibly efficient. If you want a dealership alternative that truly stands behind its vehicles and prioritizes its buyers, look no further. I highly recommend them for a seamless car buying experience!

My experience was very fast and easy! The person at the pickup was very knowledgeable, kind, and respectful. My vehicle was also very clean and had no dirty smell which is a plus. Would definitely buy again using Carvana!

The car arrived on time at the vending machine and that experience was the coolest thing. The car was in almost perfect condition with one imperfection in the driver seat which I reported and is being taken care of. Just awaiting approval from warranty. Overall great experience. Nice car!!!!

Wow, be sure about a trade. Once it is on the truck you can’t get it back. Even if you don’t want to accept the car they delivered! The car delivered was dirty, liquid stains on the carpet, a dirty hair brush in the truck, multiple items smashed into the holes of the seats that had to be scrubbed out. No floor mats. I called and said the deal was off. I didn’t want the car. I could not get my car back, it just left and was still on the delivery truck! I asked to meet the truck at the Carvana location and give the car back as I just wanted my car back. They said they owned it now and they could exchange the new car for another car, or give me money back, but I could never have my car back that they just took 10 minutes ago. What a shady operation.

Amazing experience. Very easy. Customer service was awesome. Paperwork was easy. Insurance with Progressive was easy. The delivery was easy. The car was road ready and as described. Carvana made the purchase of a dream car stress free and EASY!

First y'all show up with the vehicle I planned to buy with tires needing replacement, then you decide to throw a last min $700 shipping fee that wasn't there in the first place, which didn't allow me to continue with the purchase. Trust lost. Not to mention the unreal treatment I received from Elijah in chat. He was rude and short with me and then dipped out of the conversation leaving me hanging. So I cancelled. Now I am finding out that the 4k you took from my acct won't be returned for two weeks? ARE YOU KIDDING ME??? I do NOT recommend this company. They blatantly lied to me on the phone (which the Carvana tow driver confirmed because he was standing right next to me when this lady fed me lies). They are rude. They are dishonest. And they do not deserve your business.

I would love to give 5 but I have to say 4 instead. I have 2 reasons, the 2 back tires were not the same size or type of tires that were on the front, this could have powertrain issues if left like that, we immediately bought 2 tires. Second reason is that the Jeep Gladiator did not have a good detail, we spent 3 hours the day we bought it getting all the mud and dirt off it and cleaning the inside too. There is no way the 150 point inspection was done, most items were covered in dirt and mud. I did like the ease of the purchase and it was the vehicle we were looking for with low miles and a good price.

Terrible experience. Car had so much undisclosed damage. Door mirrors didn’t work even though it said repaired. No original key. I was told that I should have known that from the picture of the key. How?! That cost me $335. There are scratches everywhere. They expect you to find these things in their blurry pictures of a black car. The car has already been in twice for maintenance and repairs in one week.

This was the easiest and most efficient way to purchase a vehicle when you have a busy lifestyle. All information was up front and exact. Delivery process fit my schedule and was done in 15 min. I will be using Carvana for all future purchases. Thank you!

Carvana is amazing. This is my 2nd purchase from them and again delivery of the car was amazing. Car was as described and they submitted a damage report to the windshield before. She even took it off the truck.

I loved how easy the process was to get a new car through Carvana. Being a busy mom, Carvana made this process so simple and convenient. I didn't have to sit at a dealer for hours, or chase kids around a dealership while trying to do my paperwork. Everything was simple and I love that! I got a really great car at a price that fits my budget. I couldn't be happier about going through Carvana.

Everything has been great as far as the delivery process and use of the app and the ordering process. The only issue I have is the scratches and wear and tear on this vehicle are the reason I’m returning it. I really like the car, but there’s more damage than what was shown in the pictures. I took it to a body shop and it would be 4 to 5K to fix it along with having to fix the curved wheels which weren’t in any of the damage pictures. If Carvana could help me address this through a shop that you all have ties with or some kind of credit off the purchase price to cover some of the repairs I would keep the car. If not, I understand, but I would say no one would want to spend 100 K on a car and it have the amount of unseen scratches and scuffs, and wear and tear that this one does. On top of that paying $290 for shipping when all the damage wasn’t shown is kind of discouraging.

I recently bought a car from Carvana, and what should have been an easy process turned into a stressful nightmare. 🚗 After a 2+ week delay, 20+ phone calls, conflicting information, and repeated promises that turned out to be false, I finally received my vehicle. My credit union overnighted a $35,000 check, yet I was repeatedly told I needed documents no one mentioned upfront or listed on my dashboard.

When the car was delivered to our home, the delivery person pointed out some paint overspray. They did report that so that we could get that taken care of. That was not reflected on the photos of the vehicle or noted on the site. There was also a coolant fluid leak. We scheduled the time with the body shop and the repair shop. When taking it to the body shop recommended by Carvana, they said there were signs that this vehicle had flood damage, and the car painting job was very poor. We found other electronic features that were not functioning correctly. We are returning it but we still have to pay the delivery fee. I won't be buying another Carvana vehicle.

One of the best car-buying experiences I’ve had in the 30+ years of purchasing vehicles. My requirements were very specific, and Carvana’s website made it incredibly easy to filter through inventory and narrow down the exact make, model, and year I was looking for. Before making the final decision, I still visited a few local dealerships to see similar cars in person and get a feel for the interior and driving comfort.

Everyone hates the car-buying process, which is why I was curious about Carvana’s approach. No salesperson, no back-and-forth with a manager, no pressure to buy extended warranties, lost-key coverage, or other add-ons. Just a straightforward process to purchase a car. Everything was handled online, and Carvana called with status updates along the way. I completed all the paperwork online, scheduled an appointment to pick up my new car and trade in my old one, showed up, signed the final paperwork, and was on my way. Simple, efficient, and hassle-free. I’ll definitely use Carvana again.

I purchased a 2020 Volvo S60 Momentum on 5/9/26 from Carvana. At first, I was impressed with the professionalism of the service but 17 days later, I am not. First, I noticed the performance of the safety system while driving on the road was overreacting. I found the vehicle had 3 different makes and models of tires which was affecting the safety feature performance. I had to purchase a full set of new Michelin tires, which has taken care of the issue. This was not disclosed in the vehicle prospectus. It is also standard knowledge that today's vehicles need matching sets of tires, which otherwise can lead to drivetrain damage and more. Other issues: the moon roof does not close properly after opening, and a rust spot from rock damage was clearly visible above the windshield on the passenger side (this was noticed within the 7-day "guarantee" period and is being repaired at no cost).

Buying a vehicle online was a great experience. No hassle. Took my time and found the perfect vehicle. Finding the best price suitable for me. The way the site is setup.. Weighing my options by fiddling with the prices round to fit my budget. Not to mention..The vehicle was like it was described. It's like a brand new vehicle, no dents, leather look it was never sat in..etc..was clean just like purchasing from a dealership. Signed the contracts online, my vehicle was delivered to me within two days, was able to pick the drop-off time that’s convenient.

The buying experience was great! The car was missing a key fob which I was aware of getting that taken care was an all day 600 dollar expense. Also the tires had hardly no tread and there was a big screw in the tire which the tire could not be repaired so after another 600 dollars I had a new set of tires. The car is very nice. I like it Lot

Easy buying and selling experience. I think there can be a little more care done to each car though. Especially when buying a used electric car or newer car, they all have subscriptions or memberships in the previous owner's name, that should be an item you make sure to disconnect and allow easy application for anyone wanting to buy

Overall, I would say we had a good experience. We just purchased our third vehicle from Carvana and so far are happy with it, however it is technically only the second vehicle that we actually took delivery of. The second vehicle, which had only 11,000 miles on it didn't have functioning A/C, so we never drove it off the lot. I don't know how something like this made it past their inspection, but the rejection was smooth and simple, and the money that I paid for the car was immediately credited to my account. Those funds were then used for the car we actually took delivery of and are happy with.

Great truck with a great delivery from Jason in Springfield, MO. Went really smooth and plan on using Carvana again in the future. Highly recommend Carvana and have had really good experiences using them, better than any dealership.

I can't find the order number. Overall, kind of frustrated with the Carvana experience. First issue was the expected delivery date. I was on a very compressed timeline, being in the military between duty stations. Part of my shopping criteria was delivery date making sense. I selected this vehicle which said "pick it up on Monday" and delivery date would be before I started travel. I felt like it was a "bait and switch" when I completed the order process and then when I went to schedule pickup, the earliest date available was not Monday but 5 days later! So then I had to reschedule my whole travel plans to accommodate this new earliest pickup. It felt very scummy when I was a victim of your false advertising. If you cannot accurately advertise a vehicle delivery date, I think it would be better to not advertise it at all! Next Issue. I'm having multiple conversations about this issue with your team.

10s across the board- this was the best experience I’ve ever had buying a car. It was SUPER EASY, from putting the information in on my old car to the delivery of the new car. The Zoom call with the notary was also fast and easy. The drop off of my new vehicle and the pickup of my old vehicle was awesome. Sean my delivery guy was AMAZING. He was knowledgeable and kind. He was the best. I have been recommending Carvana to anyone who listens. ⭐️⭐️⭐️⭐️⭐️

This is our second Carvana purchase (technically 3rd as we did an exchange) and I cannot say enough about how great the experience was. Literally, every person that I spoke with could not have been more professional, helpful or kinder and made the whole experience a pleasure. We are customers for life! Thank you so much! Maria

I purchased my first electric car, a Tesla, through Carvana, without prior experience with electric vehicles. Before my appointment, Carvana confirmed the car vending machine process and assured me that an experienced employee would guide me, as I was nervous. Despite my expressed concerns—having read reviews that the vending machine often malfunctioned—I was assured it was working.

From start to finish my car purchasing experience was hassle free. No salesperson trying to sell you a car you don't want, just you in the private of your home picking the car that is your fit. Carvana takes care of the purchasing process with ease. Everything is explained clean from start to finish. Their employees at pick station were professional and courteous. They hustle to make your pick up a positive and pleasant. I am enjoying my new car. The car was clean and looks new. They take the time detail your car before handing it over. They communicate all relevant part of your car sale continuously and even after the sale is complete to ensure your registration is received.

I am very happy with my experience using Carvana. It has been easy to navigate. I also called customer service about something and the person I spoke with was great. I would recommend Carvana to friends and family and I also expect that I will use it again.

It was an amazing experience. Ordering my vehicle online was a very unique and positive way to experience. Keep up the good work. Carvana showed me an experience that all customers should try and be able to feel comfortable. Thank you, Carvana for the experience.

Amazing experience. This is the way to go when buying a vehicle. Hassle-free, no pushy salesman. I was in control of choosing my car, my loan details were based on my desired monthly payment. I loved this experience!

Carvana is misleading and unhelpful. The car came with substantial front end damage that wasn't noticeable the night they dropped it off. I haven't had a car for over a month and I still can't drive this one because there are no inspection stickers and I can't get them until after the plate comes. Someone should have noticed the wreck when it was being prepared for shipment. I should have the cost of the damage refunded to me so that I can have it repaired to the condition it was presented in on the website.

I was just looking at first and then decided to press purchase. I at first “purchased” a 24 Equinox but saw the the 25 and decided I wanted that. I was able to chat with the AI chatbot and it guided me through being able to switch, it was seamless. Plus I only had my credit ran once, I didn’t have to sit in anyone’s dealership for a whole shift the. Making me feel bad because my credit isn’t the best. Carvanna showed me exactly what was in my price range and to my surprise it wasn’t 1986 Neons with 700,000 miles for 10,000 a month! lol. However the time it took for me to checkout was less than 30 mins. I uploaded my insurance and signed my contracts, this all at midnight on a Friday while I was out of town at a graduation! I chose delivery and Monday I got my car! I absolutely love it. Easiest process ever!

Got two cars through Carvana, got the warranty, the warranty doesn't cover anything. Both of my cars had issues. It was like Carvana sell you cars with a bandaid on them, you have repair them paying out your pocket. One 2023 LandRover has a rotor problem. Guess what, the warranty doesn't cover rotors. $2,000 at the dealership for repair. Got a 2025 Chevy equinox with 16K over the yearly mileage. I had to pay $400 to repair and arm and ball (something like that) on the driver wheel. They literally heard sound when it was delivered it and the man told me that's the way it is. I had a bad experience. I wouldn't get another car from Carvana again.

The first first expedition we received was supposed to have a towing package installed. It did not so we had to go through a return process. Which was fine and great. Everyone was cooperative. It was fast easy and smooth. After we received the second vehicle, the side of the front 2 tires was completely bald. The mechanic and AI both told us that the tires were way too worn and they're not sure how it passed an inspection. So they need to be replaced. When we reported this to both Silver rock and Carvana, they completely denied the claim and fought us tooth and nail because they said the middle of the tire was still good. So it's okay to drive an unsafe tire because the middle still has tread. It makes a lot of sense. It's insane to me that you are willing and ready to put my family at risk and make me spend an extra six hundred dollars on a car that I just bought, because you didn't want to fix the issue that you sold me.

Our experience with Carvana was absolutely amazing from start to finish! The entire truck purchasing process was super easy, stress-free, and the delivery experience was exceptional. A huge shoutout to Alyssa **, our MVR representative, who truly made this experience unforgettable. I shared with her that I was purchasing the vehicle as a surprise for my husband, and she was genuinely excited to be part of such a special moment. She went above and beyond by giving us a Carvana congratulations sign, and on the back she wrote, “To my love, from your love.” That thoughtful gesture was completely unexpected and added such a personal touch that meant so much to us.

This was my first time ever purchasing a vehicle online. Due to being hurt in an accident that totaled my vehicle I was unable to get out there and search for a vehicle the traditional way. I looked through some other site and found that Carvana was the better option. Your selection of vehicles is massive and priced very comparable. The description of the vehicle which included imperfections was accurate and the order process was fairly easy. The delivery person Ms. ** was very informative regarding the 7-day guarantee and how the exchange process works. She also allowed me to drive the vehicle prior to her leaving. I would most definitely recommend your company to anyone.

I would not buy anything from this outfit. My trade in is worth 20,000$ but yet they want to give me 12,800$ then every other day I get offers from them that lower. One day it’s 12,800$. The next it’s 11,600$ so on & so on but never higher than 13,000$! They’re worse than a dealership.

The buying process was incredibly easy and straightforward. Delivery was very easy. This would have made a 6 star review, except the car was a lemon. After a thorough inspection the car had major leaks, signs of undisclosed flood damage, and even error codes. A former Carvana employee saw the inspection and was very surprised it was sold to me. I contacted Carvana and they encouraged me to schedule an appointment with SilverRock to assess, but I couldn't even get a reasonable appointment made. I traded the car within 7 days and fortunately the second car has met expectations. So I am thankful for Carvana's 7 day policy.

False: Seven-day money-back guarantee. Not only is that false, but the trial is a steal your money and your credit card information at the same time. Cover your wallet on this one - there is no contact information, you can not get back to your account once you put your information in. The whole site is set up to grab credit cards and such them dry in dribbles that they think you won't notice. Try to speak to anyone, it robots you until you give up, as they bleed millions of credit cards for $15 per month. And the product is junk, novice, garbage, and looks like a 7-year-old did the software. There are tons of better products on the market - dodge this one like a disease.

I really liked the ability to filter choices as far as finding the EXACT vehicle you would like to find. You can plug in notifications, so you get notification as soon as your perfect vehicle comes available. Buying a car can be a giant pain, but I am very pleased with my Carvana purchase. I can't even think of anything that could have been better. The person that delivered my vehicle/picked up my trade-in was really great, and the truck she drove was very cool. Everyone that I talked to online during the purchase was really responsive & helpful with all of my questions. I am 50 years old, so my tech abilities aren't as good as they could be, but it wasn't overwhelming or scary to get it all done properly. I love my new car, and they paid me a fair price for my trade-in too. I did my research and their offer was the best one.

Purchased a 2023 Volvo C40 and the experience was seamless. I knew my rate, I knew the cost, and the car arrived exactly as expected. Detailed, clean, no surprises. The delivery driver was the highlight. Personable, transparent, and genuinely focused on making sure I was happy before he left. Communication about the drop-off was clear throughout. I haven't completed registration yet so this is an early review, but based on the buying process alone I'd recommend Carvana without hesitation. Couldn't have asked for more.

I have to say after using Carvana for yet another vehicle I am truly impressed. Came to the app like normal plugged in what I was looking for and it was delivered in just a couple days. Exactly what I ordered and exactly what I was expecting. Delivery person was wonderful and the process to get it from purchase to driving was phenomenal. Thank you kindly..

Overall a great experience. It was easy to search for cars with specific requirements. The approval process was smooth and easy, and delivery was a breeze. I was especially impressed with the delivery drivers. Great communication and professional.

High prices, High apr, shitty warranty. Shop somewhere else.

Carvana makes it sound great, then you book an appointment based on day maybe your flight time the following day. WATCH OUT, they change appointments times without a conversation, so if you have a flight, subtract another 1k dollars off your deal price because it just cost us $1050 in flights. They don’t care, they don’t reimburse or offer and concessions for them not honoring the deal everybody signed to. Sell your car personally if you can, they already undercut so they can resell obviously but then they hose you on top of it.

The truck I bought was not inspected whatsoever and has a ton of mechanical problems. I can’t get anyone to fix it, and it’s been two weeks, and I still can’t use it. Carvana was nice about it, offering to take it back, but it would have cost me a few thousand to do so. I decided to just keep it and try to get it fixed because it would cost so much if I returned it, and there was nothing in my price range coincidentally...

Jawn was great! I drove to Denver from FC, the whole thing was easy and upfront. :) I would recommend Carvana to everyone.

The car was delivered with no oil….dip stock completely dry. Also, air filter % on 0%, car needed an oil change. Also car had I scratch the side of a quarter on the nose of the car. It looked like they scraped the front of the car on the transport truck. Mind you, this is a $68k corvette…car is ppf…and the ppf has to be redone due to the scratch….. The scratch was not pictured on listing. Btw…not only did I have to pay for 2 quarts of oil and a oil change after spending 68000….. but I’ll also have to pay for a ppf repair… Mind you, I’ve had the car for a week.

It would be so helpful to be able to talk to a human. I can't explain to AI, a robot.

Dear Carvana Customer Support, I am deeply disappointed with the condition of the vehicle when I collected it from the Beacon location. The interior was dusty and poorly cleaned, with mud on the floor mat and pedals, footprint marks on the back of the driver’s seat, and leaves inside the engine bay. In addition, there appeared to be hardened wax or tree sap residue throughout the exterior of the vehicle, including the roof, front windshield, and rear windshield. There were also numerous scratches on both the interior and exterior that were never highlighted in the vehicle photos or description. I further discovered multiple paint chip areas that had been poorly touched up with blobs of paint that were neither professionally blended nor smoothed out. These defects were not disclosed in the listing description.

Order a car. Delayed 2 times. When we got it the whole underside was rusted. Needed about $5000 worth of work. When we tried to exchange the denied our paperwork. 150 point inspection is bs. Whole company is a scam run by a felon. If I could give 0 stars I would.

I absolutely love my new truck. There are a few things I think you all could have done better. It was not detailed, the windshield was extremely dirty, the dash was dusty. The carpets and seats were good. The windshield still had marks from a suction cup, I’m assuming from a prior owner. Delivery itself was great, she was very polite and professional.

DO NOT DO IT! They sold me a car that was undriveable. I made it less than 1 mile away before check engine light came on, then high temperature light came on and then the battery light came on. I immediately called Carvana and they had me bring it the mechanic that night. The Mechanic said I can't believe they sold a car like this and said it has to go to an Audi dealer. I asked Carvana for an exchange and they tried to jack up my price $100 a month when I requested a refund, they told me I had to wait 15 business days for my money back!

Am very pleased with the whole process of purchasing a car through Carvana.. The delivery was great... Only issue I have is getting with the insurance company I had to use in order to receive car and cancel coverage so I can use my own insurance.

I would have given a higher review if the salesperson would have told me more about the car. He didn't tell me to hold down the break when I was when I started the car up, and he didn't show me where the hatch was for the trunk or for the hood.

My husband and I recently tried purchasing a truck through Carvana, and the entire experience was a disaster from start to finish. We entered all of our trade-in information and were offered $22,200 for our vehicle. We accepted the offer, found a truck we wanted, completed the financing process, got approved at their lowest interest rate, and finalized everything on our end. We even paid $990 to have the truck shipped. The truck was supposed to be delivered between 4 PM and 7 PM. At 4:17 PM, we got a call from Carvana telling us the truck was in terrible condition. The associate admitted it reeked of cigarette smoke, had dents and scratches everywhere, and had a windshield cracked all the way across. None of this damage or condition was disclosed or pictured online. The associate actually canceled the order himself because the listing was so inaccurate.

We absolutely love the vehicle itself, and the trade-in process was smooth and straightforward. Carvana provided what we felt was a fair trade-in value based on the condition of our previous vehicle. However, we are extremely disappointed in the safety and inspection standards Carvana claims to uphold. The vehicle we purchased arrived with a significant chip in the passenger-side windshield that was neither disclosed in the listing nor visible in the 360-degree vehicle images.

A total frustration! Carvana got my car but I got nothing in return except a returned check. My bank told me it may be returned so no deposit for me for the next 10 days. I will leave the country but I can’t have my money that is urgent for me especially now! Carvana blamed me for depositing the check online though they had not given me any notice about that before. What was I supposed to do without a car? To go to the bank on foot for 1 hour? Also, Carvana blames the bank policies and wasting my time by referring me to some different guys who have not done anything but repeating the same rhetoric. They were a total nightmare!

What l loved most is I could see if the vehicle was from personal use or a fleet. When John delivered truck he was amazing and answered all my questions. The truck was in great condition. I would buy another car from Carvana.

This has been the absolute worst experience of my life. They sold me a total of 3 lemons. Now I am stuck with one that I’ve had less than 60 days that has no a/c and other issues. Nightmare!

We bought a 2020 Honda Accord EX-L from Carvana and paid a premium price (thousands over Kelley Blue Book value) for the convenience of buying online, sight unseen, with the expectation that the “150-point inspection” meant the car would be in solid, road-ready condition. The car was delivered on Saturday, May 9, 2026. By Monday, we had it inspected by our own mechanic, and what they found was unacceptable:

​I am writing to formally document my dissatisfaction with the purchase of our 2019 Nissan Pathfinder from the Grand Rapids Carvana location on 28th Street. The purchasing process was marred by significant delays, inaccurate information from your representatives, and unexpected out-of-pocket expenses totaling $367.00.

I enjoyed using Carvana for my car purchase. I didn’t have to be pushed by a sales person or sit in a dealership For hours. I was able to take my time, in my own living room to shop cars based on what I wanted, not any upsells. The delivery person was AMAZING, very helpful and friendly.

This was absolutely the easiest way to buy a car. I will recommend Carvana to everyone. I had the, fortunate ability to be able to make a one time payment. I ordered the car on Saturday and it was delivered on Monday, 2 days later. Just not having to deal with car lots and the games made this whole car buying game much easier. I hope this review convinced someone to try Carvana. You will be ecstatic you did!

I just bought a 2023 Tesla Model 3 from Carvana and had a great experience. The entire process was extremely easy from start to finish, and the car was delivered the same day. Everything was handled online smoothly with no pressure or hassle. The vehicle arrived extremely clean and exactly as described. Delivery was quick, convenient, and professional. Overall, this was one of the easiest car-buying experiences I’ve had, and I would definitely recommend Carvana to friends and family.

Carvana is an awesome place to purchase a vehicle. If you're trading in a vehicle great trade-in process. This is my 2nd vehicle I had purchased in a year. My wife loves her SUV. If you're looking to purchase, check them out.

This was my first experience using Carvana. I really don't like the dealership experience due to dishonest salesmen, sales manager greed, and long process at the dealership. My experience with Carvana in Tempe was initially good. The online process was smooth and efficient. The delivery experience was great except that I failed to look to see if a spare tire was included and it turns out it was not. Instead I was given a slime kit which I would know how to use if I tried. The crack on the from windshield wiper, however, was my biggest disappointment. The photo showed a small and barely visible crack.

Buying from Carvana was one of the biggest mistakes of my life. At first, everything seemed great. No issues at all. Then we receive something in the mail about some recall, so no big deal, took it in to get taken care of. While in the shop, we were told there was no oil even though the reader said it had 80% life left. Ended up having to have that fixed under the extended warranty we purchased and having to pay the deductible. Then soon after we started noticing a strange sound and jerking. Took it back in and then was told it was the transmission. So again had that fixed under the extended warranty and another deductible. But still had issues after that and was told something was wrong with the rear end, again another deductible.

Was given the runaround. Told us to pick the car, give the down payment. It takes 5 minutes to take the money out the bank and you have to jump through hoops. For them to get all your information, tax returns. 1090 nines cancel checks. And when you explain to them, you get checks cashed at the bank. That they're drawn on, they want to know if you have an account there when you tell 'em no they want to call the bank and see if you're getting checks cashed, they promised that the car would be delivered off on a specific day. And then they call back Want me to jump through more hoops? Ask me the same questions. Very unprofessional and complete liars.

Really awful experience selling a car. It was about 4 times as much work for us to sell the car to Carvava than it did at a dealership., The guy who pickup up the car called me once but the call went to voicemail and he never came to the door and so he left. He came back but said that they were not "required" to ring the doorbell. Nowhere did it say this on the paperwork or process. They then nickled and dimed me for scratches. Never have a

From my experience during this purchase, was a little frustrating, only because they requesting information, with couple with half a day to complete requirements, after you complete requirements, in hour later or so they send more requirements that needs to be done, it is hard to do when we have to be at work and try to complete every requirement the ask for, different times a day, different days, and right before delivery, we have to fill out more paperwork, why not request all information one time, so as a customer I know what I need to get in complete all one time, it is very hard to keep going back to the app, for a person the works all day. It is very complicated to complete paperwork with not much time.

I’ve had the car for less than a week and just about everything you can think of is wrong with it. The delivery process was the only smooth part of the transaction. The car needed an oil change. The check engine light came on within a day of getting it. The brakes, rotors, and brake callipers were all broken and had to be replaced. The electrical components on the car and the radio were all broken. Water damage all over the car. Windshield wipers were broken. Faulty sensors. Idling problem due to a broken airflow system. 3 of the tires came with leaks in them and 2 of the sensors broken. The transmission is slipping occasionally. I tried swapping out the car but they falsely advertise and say it’s free but don’t tell you it’ll cost over 5k to swap the car just to most likely have the same issues with the next one.

Love the car. But, within the first 10 miles the tire sensor light came on, the mechanic said it was reset prior to receiving the car. Cost $400 to get sensors installed and balance the tires cause of the wobble at 44 mph.

I love my Gladiator. One comment is that it has more scratches, blemishes and chips in the paint than as advertised. I plan to purchase another vehicle soon. I really hope that is not the case again. Overall I loved the experience. Very seamless. It is a beautiful truck.

I have a difficult case with rebuilding credit and a huge misunderstanding with my previous lender on my old car. Every time I thought I was done for, Carvana support stepped in on my behalf and advocated for me. I love my new car SO much. Any extra fees or cost is worth it simply for the way they help you even when it seems impossible. I’m so grateful and will use them in the future (though this car will last a long time!!!)

Ordering a car from Carvana is so easy. I picked out my car, and Carvana did the rest. In just two days, I had my car. They kept me updated every step of the way. I love my 2022 Ford Mustang Ecoboost Premium Coupe.

The easiest and the quickest process to buy a car. The no hassle, and many hours at a dealership signing paperwork. Signed two documents in my driveway at home and done! Thank you Carvana! I love my new car.

I find Carvana is a reputable used car dealer. This is my second vehicle purchase. Unfortunately the first car had to be returned due to faulty transmission. Carvana is a super simple buying experience and it’s always exciting to see the car being delivered to your house. The only improvement I would say for Carvana is their policy on the tires that come with the car. They keep old out of date tires on the cars they sell. The criteria is as long as it has the correct tread depth they are good with it. Every car they sell should come with new or near new tires. The other thing that I have noticed is specifically with buying a BMW i3. The Charging cable was rusted out and a cheap after market charger missing the 110 adapter.

Best experience buying a car in my life, and I'm 77 years young. Every experience I had during the search through the pickup was excellent. I will never buy another vehicle through any other source. I will recommend Carvana to everyone I know that's looking for a quality vehicle and professional interaction.. Thanks so much...

Dangerous first truck had deep rust where the axles attach to the springs. I can’t believe they tried to drop it off. They backed it into a pole when loading it and expected me to take it in on my time to get it repaired. Swapped it for a second. Terrible service after the sale is made. I purchased a vehicle the was delivered with scratches that weren’t called out on the vehicle detail. The Advocate took pictures and submitted them before he left. Caravana’s policy is to wait for a response, which didn’t come, and put me outside of the 7 day window.

Car came with 2 new scratches on the driver side door, and tailgate door, dry rotted tires probably because they are 5 years old and overfilled with air, as well as uneven. SilverRock denied replacing just one of the tires even though it states in the warranty they will. It was the 2 front tires that were super dry rotted. Not to mention when I tried to get the exact tires they had on they switched to the absolute cheapest tires and still rejected it (I ended up coming out of pocket and getting better ones). The back ones were deemed "okay" by the tire specialist (one being a 4 the other a 5). I was supposed to pay for one and then the other but they decided they would repair the cosmetic damage only, rear taillight went out after a week, one windshield wiper was broken (didn't really care so I replaced it) brake pads are starting to scratch the rotor after 1 week, and the remote start feature doesn't work). Transmission shifts pretty rough.

Received the vehicle May 8, 2026. The driver was extremely professional and courteous. He assisted me with all the docs and signing as well. He explained what each document was and where to sign. After dropping off the car he waited for me to drive around the block to assure all was well. Thank you CARVANA for making this my second car purchase a wonderful experience.

Fast, easy service online and delivery. She was very nice and informative. The car was clean and over half tank of gas. I would recommend to anyone that needs less hassle of going to a lot. Do your research and you will be good!

The check engine light came on after the 7 day return policy. Silver Rock gave me a list of repair shops. The closer repair shop does not repair the check engine light. The local Ford dealership does not accept Silver Rock because they are a bad payer. Both Silver Rock and Carvana told me to find a repair facility on my own that accepts Silver Rock.

Do not buy any car off here, it’s a SCAM. I bought a 2017 Buick Encore and all of there testes that they do before they sell is indicated that this car was in working order but day one of me driving it problems started happening. My engine said it was over heating when it wasn’t so day one I took it to an inservice shop that Carvana offers and it sat there for the 7 days I had to return it. I thought they fixed the issue but it kept happening so I brought it back to the same shop as before said it was a sensor and my turbo fixed they said they fixed the sensor but couldn’t touch my turbo so they sent me to a dealership for it.

It was a very easy process. Everyone was kind and helpful. I was a little disappointed, the young man could not get my plates on properly and while someone was there no one would help him with my back plate. He was very kind and apologized.

Carvana has authorized service center as Firestone, Firestone has recommended changes, when they created the claim to SilverRock. SilverRock does not considered as their authorized mechanic store and they sent me to another store which is 40 miles and which is very substandard than Firestone. I am not sure what connection between SilverRock and the other store, he spent sometime and said everything is okay. Why Silverrock and not trusting Carvana's recommended store. Why both of them can have same authorized stores?

If only all vehicle purchases were THIS easy. The online process was so easy and stress free. I was surprised at the money I received for my trade in, I honestly don't think any car dealer would even come close to matching Carvana's offer. I will probably never go through a regular dealer again. Carvana is going to be my go to from here on out.

We had a deal and agreement on the sale of my car and signed contract. Unfortunately due to my job I had to change the date then they told me offer expired and reduced the sale amount by 4 thousand. Best advice go somewhere else, this is typical bait and switch. No wonder why they have such poor reviews.

I will never buy a car from Carvana again. Me and my husband have a Chevy Cruze 2015. We had it less than three years and we have paid over $10,000 in maintenance. This car first of all lights went after two months of us having it then the AC went then the battery went and now the engine needs to be replaced. Never will recommend or buy a car from them. Not to mention, we still have to pay the card for something that we cannot even drive. Carvana you suck.

When I picked the car on up 4/29 I was told that the AC was not working and that Carvana would have it repaired if we decided to keep the car. We took the car to the shop where Carvana's warranty is accepted near us and dropped it off on 5/3 (4 days after picking it up). It is now 5/12 and the car is still at that Firestone shop. Worn struts and a leaking oil filter housing were also found and are being repaired under warranty. None of these things should have passed Carvana's 150 point inspection. We never got to have 7 days to drive the car since it has been in the shop since day 4. Carvana did extend our 7 day period a couple of times, but it is now up. I am hopeful that this will be a great car for us once all of the repairs are complete and once we get it back. However, this process has not gone well and these issues should have been caught and repaired by Carvana before listing the car.

Bought a 2018 Ford EcoSport SE through Carvana. I purchased the GAP coverage to protect my loan. I had hit a deer. My car was totaled. Turned everything in that was needed and they claimed it still wasn't enough info. I was in a bind so I purchased another vehicle through Carvana 2020 Ford Ecosport Se. All the info seemed amazing and that it was a great reliable car. Everything passed their inspection. When I got the car within a week it started to make noises by the tire.it was too late to return. Had it checked out and the mounting plate by the tire was bent during delivery and I was told I needed the brakes replaced as well as the front tires. How was that able to be sold to me like that?

I loved this experience and I will never buy a car from anywhere else. I am so pleased with Carvana and the app which made car buying simple and easy. My new Chevy Blazer is exactly what I was looking for and using the app with no pressure assured me that I was making the right choice by myself for myself. Thank Carvana.

I purchased a vehicle from Carvana on March 7, 2026, and within approximately 700 miles of driving, the vehicle developed severe mechanical issues that ultimately required an engine replacement. A vehicle with this type of condition should not have been cleared and sold to a customer without proper inspection and quality assurance. I have now been without my vehicle for nearly one month while continuing to make monthly payments and manage ongoing rental expenses.

I absolutely love my new vehicle. When I started searching I clicked on a dealership inventory and started getting so many calls, texts and emails it was overwhelming. I appreciate how seamless the transaction was with Carvana. The price was there. My financing was available so easily. The entire process was stress free which allowed me to enjoy the purchase as it should be! Thank you Carvana!!!

Carvana sent me a car that was almost a death wish. Something was wrong with it suspension and I couldn't even drive it to the airport without being scared for my life. SilverRock is freaking ridiculous. Also, they made me go to a tire place for my suspension. They realize they couldn't fix the suspension, but they could work on my back brakes. Instead of sending the car to somewhere they can do both first my car had to get his brakes done at one shop took all day then I had to drive it clear across town on my own knowing that he scared me to drive it to bring it to the BMW dealership. My car I have owned for already a week and I haven't even driven it yet and it's still not fixed.

I tried purchasing two different vehicles from Carvana and both arrived with major mechanical issues. Clearly they do not check, inspect, or test these vehicles too well, or even worse, they try selling these vehicles knowing of the issues and not disclosing them. I would recommend to stay away!!

Buying a car from Carvana was super easy and straightforward! I’m so glad I didn’t have to deal with any pushy salesmen. Once we got there the car was cleaned and ready for us. Ayana was very friendly and the process was quick. The only thing I wish we could do is see the car in person before the time of pick up, especially since I had a trade in and this was a lot of money to risk even with a money back guarantee. Luckily I took the Porsche to the mechanic and they said it’s in great condition since it was a one owner car. Good job Carvana inspection team!!

My jeep was advertised as having two scratches, yet there were about five scratches. This is blatant false advertising, and Carvana would do nothing to help me except refund the money for the car, but I still had to pay the $2,000 shipping. I would never buy a car from these people again. They could have given me some money to make the scratches right, and I would have been happy, but they gave me nothing, and they're dead to me.

This is the second time that i have purchased a car from carvana. The staff at Carvana communicated with me each step in the process of buying my 1017 Toyota Prius v hybrid. Picking up the car in Bridgeville PA was easy and Professional.

Easiest car buying experience I ever had. The car is everything that was advertised. Easy qualifying, easy loan application, easy pick up. My only thought would be to have Carvana sites/pick up locations closer to central Maine.

I purchased this vehicle from Carvana and paid for it in full, and my pickup was scheduled for today at 1:30 PM. Only two hours before my scheduled pickup, I received a text and email stating that the vehicle had not arrived and that my pickup would be delayed another 10 days. I had already taken the day off from work and made arrangements based on Carvana's confirmed pickup appointment. What is most frustrating is that this vehicle was being transported from several states away. It is very difficult to believe that Carvana did not know until two hours before pickup that the vehicle would not arrive on time. They should have known at least a day or two earlier and notified me before I rearranged my schedule.

Overall experience was great! Very easy process. I will definitely buy a car from Carvana again. My car delivery was delayed and that caused some inconvenience with my working schedule. I had to move things around to be able to accept my car delivery.

Extremely fast, easy process, the employees are actually well informed, on top of tasks and very friendly which is the biggest reason I’ll only buy from Carvana in the future. After dealing with multiple nightmare dealerships it was a pleasant experience. My only reason for not giving five stars is the company in general isn’t properly equipped for dealing with people would work in non traditional work environments and even though I make great money their system doesn’t recognize my income as income. Forcing me to use a co signer even though I make more than that person. In this economy I feel they need to meet the modern day and have systems in place to ensure hard working non traditional workers have the right and opportunity to buy quality vehicles.

I had a terrible experience with this company and would absolutely NOT recommend them to anyone. The listing only showed two scratches on the vehicle, but when I received the car, I discovered scratches all over it. On top of that, something had been spilled in the trunk area and never cleaned properly, and the entire car smelled awful. To make matters worse, the front passenger-side window arrived would not close. They told me where to take it for repairs, but it has been two weeks and I still haven’t received any response or proper support. I ended up paying $650 out of my own pocket for professional detailing and cleaning just to make the car usable. When I asked to exchange the vehicle, they created endless problems and excuses instead of helping resolve the situation. Very unprofessional service, poor vehicle condition, and terrible customer support. I strongly advise people to stay away from this company!!!

Carvana pricing was by far better than any dealer we checked and much less than your direct competitor. It was an easy decision to buy with Carvana. The Carvana process was somewhat confusing and inconsistent. The Chat group provided very brief info which many times turned out to be wrong after talking to a live customer service agent. From a process standpoint, I would have preferred a phone call, rather than getting a text and uploading information I interpreted one way which was not what Carvana needed. Case in point, I uploaded an insurance card roughly eight times. All in all Having been a staunch purchaser at dealerships, I can say buying from Carvana gave me a great price and a vehicle that was in better shape and cleaner than expected. Great job Carvana, I will be back for my next vehicle purchase. Thank You!

Easiest experience of my life. I’ve shied away from the “online” experience and may never buy another vehicle at a dealership. From a “fair” trade in price, “fair” new car price, to a seamless QUICK PROCESS to obtain financing with extremely competitive rates, I could not be more happy. Delivery was easy, as was the trade experience.

Buying my 2018 Toyota Camry through Carvana was a terrible experience. My paperwork was approved in the app, and I even confirmed the night before delivery that everything was set. I spent hundreds on plane tickets to fly home and be there for delivery, only to get a call during the delivery window saying they could not bring the car because of an insurance issue they should have caught beforehand.

I purchased a 2022 Chevy Silverado. It arrived yesterday 5/7/26. No only did it arrive filthy, like the person who detailed it had no idea how to use wax or a rag but I drove it for the first time today, went less than 10 miles TO ADVANCED AUTO TO PURCHASE NEW CLEANING MATERIALS TO DETAIL THE THING and several dash lights came on. One being the Service Tire Monitor system. I tried to scroll with the DIC button on the steering wheel to see which tire need attention as they all seemed fine; THE DIC DIDN'T WORK, SO NEEDLESS TO SAY I COULDN'T SEE WHAT ANY OF THE ISSUES WERE!!!

The initial process was excellent and straightforward. I was excited about the arrival of my new car. Once it arrived and as I was filling out paperwork with the driver, I noticed some rust on the suspension strut. This worried me right away and I couldn’t wait to have it unload it so I could review the bottom of the car entirely. Once the driver left, I drove the car into my driveway and thoroughly reviewed the bottom of the car. I couldn’t believe what I was seeing. The bottom was extremely rusted. There were some brackets so corroded that I’m certain these would break anytime soon. This car shouldn’t have been sold as is. What’s more disappointing I paid the 1,990 shipping fee. Carvana should post pictures of all cars under carriage so the buyer knows what exactly they are getting.

Wow! This was an amazing experience. I can't find 1 negative thing to complain about. This to me is the new standard. Everything was beyond expectations. From the delivery to extra drive time to decide. I can absolutely say that all the boxes were checked.

It is so crazy how easy and simple Carvana makes things. I will never step foot into another car dealership again. The man who delivered my vehicle was so kind and my experience was fast and easy from the very beginning. Thank you so much for the amazing experience!

I'll start with this. Purchasing, financing, delivery and customer service was exceptional. However the cars themselves were a different story. 1st car 2015 Ford Escape Titanium $16,000 with $10,000 down payment. It needed $10,000 in repairs and was blue book valued at $6,700. It was exchanged by Carvana for a 2016 Ford Escape Titanium at 17,000. Same down payment. It also needed repairs of a little over 8,000. Returned for a full refund. After all the headache and paying to have them checked out, Carvana kept $1,000 of my down payment. Use caution ⚠️ in purchasing from them.

I'm never the one to leave reviews but I will never recommend Carvana to anyone after this. I traded my old vehicle, a 2012 Chevy Silverado, for a 2019 Nissan Rogue. I had the car for 2 days before the dash lit up like a Christmas tree and the car started shutting off while on US-1. This company couldn't even give me the decency of returning my old trade in and instead forced me to either buy a new trade in, with no additional discounts or even empathy given, or receive a refund of the old car's payment value and be without a vehicle. Facebook Marketplace sells better vehicles than this corporation, and if you can stay away from it.

Absolutely awful experience, disappointed and disgusted in this company. Purchased a Tacoma, they received our payment from our bank on April 3rd, was set to be delivered by April 8th. They called, said the truck "wouldn't start." New delivery date of April 10th, but never heard back from them in regards to what was wrong with the truck. At this point we're very suspicious and concerned obviously that "the truck wouldn't start" and no further information. Is it the battery? Starter? No contact with us. Truck has almost 90k miles. We both agree and have an uneasy feeling in regards to the vehicle we purchased that currently "won't start." All communication from Carvana also disappears at this point, which seems to be their specialty after they steal your money.

I paid non refundable shipping on a car that arrived a few days later and was broken. The customer service reps I called twice were not helpful in my return since I wanted my shipping charge refunded. The customer advocate that called me did help get my shipping fees refunded. However my registration was tied to the car (from my trade in) and no one could get me my registration documents and told me I had to go to the DMV. All in all poor score for convenience on a car that cost too much to be completely honest. And poor customer service until my customer advocate phone call. Overall they wasted my time and resources to get a new car.

I had a horrible experience with Carvana. The process started off smooth, but the delays and lack of communication became very frustrating. Registration and paperwork took much longer than expected, and getting updates was difficult. Customer service did not give clear answers, and the overall experience caused a lot of stress. I expected a much more professional and organized process. Unfortunately, I would not recommend them based on my experience.

This is the second car I’ve purchased from Carvana, and they did not disappoint! I regret the times when I spent hours in a dealership and I’ll never go back to that exhausting, anxiety-invoking foolishness again!

They sold me a lemon in 2020 and it is the biggest pos. Problem after problem. All happened after the 30 day warranty window expired because the car was stuck at a Ford dealership for 1 month about 7 days after purchase. Then about 3 months later, $3k more in repairs. And repeat for the last 6 years. Worst mistake.

I cannot express how happy I am with my purchase from Carvana. I haven’t shut up about it since they dropped it off! The entire process was EXTREMELY simple. It was also super quick and seamless throughout the delivery part too. I really am so happy with my car and how easy this was. I had been struggling for months trying to deal with dealership sales people and was becoming really defeated with my car buying experience.. It should be an exciting thing, but it wasn’t. At least not until I found my car! I have recommended carvana to all of my friends and will absolutely never buy from a dealership again. Thank you carvana for making the process of buying my first car, exciting! I couldn’t be happier.

From the no-pressure approach online, to securing financing with literally two clicks, the selection and purchase process was extremely easy. With exactly what I wanted in Florida, the option to ship for a very reasonable price with exact arrival timeline made for a very positive experience. Once it arrived, the associate at the Nashville location helped make a couple of things right, and immediately: replacing the missing charger with a new-in-box unit, and getting the rear tire aired up.

This is the worst experience I’ve ever had. I will never purchase a car from Carvana. I told everyone at my job and family how this company has lied, manipulated and disappointed me. Never get a Tesla from here. They don’t know how to properly list vehicles. An AWD long RANGE might just be a RWD. It’s a tactic. They give you a timer on vehicles even if the particular vehicle you want isn’t available. Making you choose a car you don’t really want. The 150 point inspection is done by children. Nothing is inspected. Now you’ll be stuck paying hundreds of dollars for a car you don’t want that you have to take to a dealership to be fixed. This is honestly the worst experience with buying a car I’ve ever had. Returned two cars because they disappointed me.

First time purchasing with Carvana. I found it to be very easy and quick while the website and app were having some minor issues. The vehicle showed up on time and the driver and his trainee were very friendly and helpful with my trade in. There was a technical issue with their app saying that I was supposed to have a check for them but they worked diligently to get it resolved. It took about an hour to resolve. Once the vehicle was unloaded I took it for a test drive. I noticed that there was a strong cigarette smell in the vehicle despite their being an air freshener in each cup holder and door and under each seat a total of 10 air fresheners trying to mask the smell. This was not disclosed on the website anywhere.

The buying experience was super easy and drop off was seamless. The only reason for the rating is two things. 1. Two tires needed to be immediately replaced. 2. They did not warn or consider that the level of tint and local laws. Instead of only feeling the happiness I immediately had to spend 1200 just to get the car inspected.

I haven't been car shopping in over a decade, and I was dreading the experience because I just don't know much about all of it. Buying my car through Carvana couldn't have been easier, though. Every step of the process was clear, fair, and simple. I was able to take care of everything from home and have my car within a couple days. It took what could have been a high-stress experience -- an unexpected need to get a car right away -- and made it a breeze.

Start the process of purchasing a vehicle and tried contacting Carvana and could get anyone on the phone. Requesting VIN number of vehicle for insurance and it kept saying the vehicle was not available. They canceled the vehicle and then when I asked them for my refund of $990 they told me it was nonrefundable and I could not even use it on another vehicle which is a bunch of bullshit.

This is the second vehicle that I have purchased from you guys. Two of my children have also purchased automobiles through you guys. This is the only way to purchase a car. There is no haggling the price is what it is. I have been extremely happy with my purchases. I would recommend Carvana to anyone looking for a new or newer automobile.

Check engine light came on after driving for 7 miles. Took it to one of Carvana’s contracted mechanics. The car has been in the shop for over a week. Mechanic has done a poor job about keeping communication lines open with me so I have to keep calling them. I never approved the repair (I would have just returned the car) but the mechanic took the car apart because Silverrock approved the payment of the repair. Silver rock doesn’t own the car - the mechanic should have verified with the owner that they wanted the repair done (I’ve never had a mechanic disassemble my cars without my consent before). All Silverrock does is decide where the mechanics paycheck would come from - them or me. But I’m guessing that’s why the mechanic started the repair with my knowledge or consent - to guarantee himself a paycheck. Just filling this review hasn’t even been user friendly. Definitely would not recommend Carvana to anyone.

I totally enjoyed my buying process. There were a few bumps in the road but after communicating with the escalation team and Jacob both of whom I feel like went above and beyond to gain a satisfied customer. I love my new car. Carvana rocks.

The car was delivered, and it was filthy. There were items on the car that weren’t working as well as damage that was not reported. We were assured that we would hear something right away and I still haven’t been able to talk to anybody and today marks my seven day this is my second car from Carvana. I helped both my girls by from them and my husband bought from them as well…. This is the worst experience by far.

Overall, I had a good experience. It was fun to see my vehicle lowered from the up toward the top of the "vending machine". I was disappointed that the vehicle was not detailed or even washed like most places. It was still fairly clean, but not what is expected when purchasing a vehicle.

The online purchasing, delivery, and trade in experience was great and smooth sailing. The only aspect I was disappointed in was how damages/imperfections on the vehicle were shared. While the 360 view was available and there is a statement about not every minor imperfection being pictured individually, it feels slightly off to show some of the very minor things but a relatively significant chunk of the very rear window edge was missing (rock damage possibly?). While it is completely cosmetic, I wouldn't consider it minor. Everything else about the experience was great, and I would do it again. But that one small aspect does make me have a thought in the back of my mind that it's possible a bigger issue may be hidden as well at some point.

The online experience and overall experience was wonderful but the pick up location/dealership was terrible. Despite having confirmed all documents days prior to our appointment, we arrived at our scheduled appointment and had to wait an hour and a half to get our car. We also did not actually get the experience it coming down the tower despite me communicating that it was important to us. They told us they were cleaning the car while we were there and when they did put it in the tower, they put it on the very bottom. The lobby had a corn-hole game but it couldn't be played because one of the bags had bust open and no staff had cared to clean it up. This gave it a dirty look and seemed silly that no one stopped for 5 mins to vacuum up the beads for safety. Also, the locked staff area door shouldn't be propped open. The entire time we were there, the staff only area that requires a keycard was propped open with people walking in and out. This is unsafe.

Truck was delivered quickly and on time. Truck has been what I expected it to have been so far and only one minor hiccup, but that was not Carvana's fault. Issue has been resolved and I will definitely be buying my next vehicle through them.

I dropped off my car and picked up my new purchase on a Saturday. Everything went so smoothly, very nice people. They said during the week it's a lot busier with the auction side so I'm thankful it was quiet and organized. All the paperwork was on order ready to go. Love my car in such good shape. Also want to mention your website....It's complete, user friendly and nothing I would add....So far....Coming from a Business systems analyst. Thank you for a seamless, painless experience.

I drive a like new 2016 Dodge Caravan worth around $7000 in trade in value and decided to sell instead to save time, they offered me $1500, this is ridiculous and shows me they are out to cheat people needing money, in my opinion they are garbage.

I was a little wary buying online but I was told by my son and a few other people I trust to do it, I'll be very happy. They were right, the experience was so simple, I kept looking for the dealer nonsense you normally go through but that didn't happen. I highly recommend Carvana. And if your delivery driver was 1/2 as good as mine, Maria, you'll be glad you did it.

I had a great experience. My saved search notified me when a car I wanted was available, the delivery was smooth, the purchase was easy. I appreciate that I was given a voucher to install the front license plate. I brought the car to a mechanic after delivery and no major issues were found. The car was delivered as advertised, even had an extra key which wasn't on the listing.

Listing was clear, complete and accurate. Purchase process was well explained and presented no surprises. Delivery was prompt, professional and provided answers to all questions. Post delivery service was excellent and delivered to all expectations.

Ordering and pick-up process was easy. This is the second car I bought from Carvana. My pickup was delayed from the original date, and the car was not detailed before pickup and only had a 1/2 tank of gas.

Everything has gone smoothly so far, and we are happy with our purchase. The vehicle we purchased is just what we needed. The young man who delivered the vehicle was professional and courteous. I can't give much more as it is still early, and we haven't received our title yet and I have read that can be an issue.

This was supposed to be an easy, seamless experience however that stopped once the car(s) arrived. Initially I ordered a 2020 Cadillac xt4 that had serious mechanical issues so I returned that and purchased another Cadillac but this time xt5. It too has issues however due to Carvana’s 3 can exchange policy I was afraid to exchange that one plus I truly liked the vehicle. It has been a nightmare every since with getting repairs done that were not disclosed in the sale via their “inspection” they advertised and I have complied with every and all requests they along with Silver Rock has asked of me yet I continue getting push back.

This was by far the best car buying experience I've ever had. The delivery had no hiccups. They were very responsive and helpful when I had questions. We had the car looked at professionally and it was in perfect condition.

I am very pleased with my experience buying a car from Carvana. No dealership, no hassle. Offer their own financing, insurance all thar was nice too. They were transparent about the cars history and damage which is very little but they were HONEST. My kid got to put in the coin and we watched the car come down the vending machine. My appointment to pick up my car was only 15 minutes long. No issues, and nice staff member helped us. The car is amazing. It's clean, it's super nice. Highly recommended.

Absolute garbage 🗑️ Clutch is chattering, wheel bearing is shot, clutch safety switch failed, brake rotors are warped, exhaust is about to fall off from rust. Their photographer needs a medal for how they hide this junk. Will never ever use Carvana air by an online car again, my mistake. All this after the car showed up a week late and cost me a day of work.

Carvana Sucks! Offered me $21,000 for my car and then stiffed me after I agreed to sell to them. I accepted their offer for $21,000 and was told that they would respond in 1 to 2 hours. When I still had not heard from them the next day I got the royal runaround. They passed me on to several different people until I got to Verrick who said that I need to resubmit some information. I gave them the same information that they already had and on which they based their offer. The offer now dropped down to $19,000. I told them this was not acceptable and Verrick spoke with a supervisor and again the answer was $19,000. I made a commitment to buy a new car based on their $21,000 offer only now to have them decrease it by $2,000. I took the car to a local dealer who paid me $19,500 on the spot. I will never deal with Carvana again!

I purchased a 2024 Hyundai Santa Cruz Night Edition. It was supposed to be delivered on April 25, 2026. Actual pickup date was 29 April. There were minor blemishes from use but no major damage. Upon pickup I noticed that the passenger rear quarter panel has been rubbed against something. It scratched the paint and the plastic molding. My advocate nor did anyone tell me about the damage to the vehicle. I went back inside and showed them the damage. It was chopped up to a transport issues. My advocate took pictures and gave me a number to call. I paid 1900 in transport fees. The vehicle started out in Oregon and then was delayed in Arkansas. I got multiple emails about the location of my vehicle but at no time did I get one saying it was damaged.

The trade in process was good and I believe I received a fair value. The failures of the transaction were associated with the car I acquired. The 1st day I got home the battery failed. I jump started the car and took it to my local Chevy dealer. It needed a new battery. Additionally, the tires were extremely out of balance as well. Total cost to me $406.89. Since the dealer installed the battery and balanced the tires there was no help form Carvana. Don't expect a serious inspection from Carvana. Importantly, the car was advertised as having 2 key fobs. Only one fob was delivered with no explanation. This will cost a$200 - $300 more to remedy. Interestingly, I turned in 2 fobs with my trade in. It's now advertised as having only one. The repeated mishandling of key fobs, which are expensive, appears odd and I believe Carvana should look into that.

Quickest, easiest, and awesome customer service!! After getting my car through Carvana, I will never go to a dealership in person again lol! No haggle, no long hours... The process is beyond better than what I expected! Scroll through many options, select your car, start the process!! Literally less than 20 minutes....

I would not recommend the experience to a friend. First, there was a lack of clarity in communication when arranging financing- Carvana asked if I was pre-approved with my lender. I had filled out a form online with my credit union which said I was pre-approved up to a certain amount. With no further detail from Carvana about what "pre-approved" meant, this seemed sufficient. However, once the process started, it became clear Carvana was expecting much more concrete plans from my credit union, which I had to scramble to satisfy at short notice. Then, as this progressed, Carvana claims details will take days to verify, while notifying me that I have hours to complete the process otherwise the purchase will be cancelled.

I'm very happy with my 2017 Land Rover Discovery—it’s been a great vehicle and has exceeded my expectations. The entire experience of purchasing through Carvana was smooth, convenient, and stress-free. Being able to complete everything online and have the car delivered right to my door made the process incredibly easy. Carvana truly simplifies car buying, and I would highly recommend them to anyone looking for a hassle-free experience. Overall, I’d give them a 10/10.

Very easy to do business with. Love looking for what I want to buy and taking my time with shopping. No pressure ever. The sale to the delivery was great! The person who delivered the vehicle was fantastic!

Selling, Shopping and buying with Carvana was an amazing experience. The customer service personnel was people in the USA and very friendly and helpful. I loved that. The service after the sell is solid .. I found a few issues with the car on the way home. Carvana was quick to get me into a Service Center and took care of everything and even gave me a loaner car while it was in the shop.

I love the weather service on the internet. I Love The Way of the delivery service and I love the way the person that delivered, it was so professional, but the truck is excellent, no issues, and I would let people know about your service.

Best car buying experience of my life, and I've purchased many over my 60 years. Everything was smooth and seamless, the most difficult aspect being choosing a car from the myriad of options. The efficiency of Carvana was highlighted as I actually utilized the 7-day exchange program. The first car was not to my liking (performance-wise only), so I selected a more suitable model that arrived in near showroom condition with a barely broken in 40k miles on odometer. I also used their very reasonable financing and purchased the extended warranty plan.

I never imagined car buying to be so painlessly easy! I had been debating for the past couple of months, but when I came across the Carvana offer I was like, "never hurts to try." I was scrolling, found a vehicle, put in the details and before I knew it, had purchased a new car! No gimmicks, no run around, no long wait for paperwork or financing...It was awesome! I will never buy another car through a dealership as long as Carvana is around!

I traded in my old car for a much newer 2025 Nissan Altima. The transaction went very smoothly and delivery and pick up of my old vehicle went perfectly. This is the 4th car that my wife and I have purchased from Carvana. We won’t shop anywhere else.

Upon driving the vehicle off the lot we immediately noticed two cracks in the windshield, one directly in my wife's line of sight while driving, the other on the passenger side. I called up the woman who sold me the vehicle and even though it was less than five minutes since we left, she stated since we drove it off the lot and none of us immediately noticed there's nothing she could do and I had to call SilverRock, which by the time we did they were closed until Monday. When I did call them they stated I needed to go through Carvana as it was within my first seven days which caused me to lose two days talking with anyone.

An easy and low stress car purchase experience. Just need to make electronic payment work better but from ordering to delivery it was a great process. Need to fix so purchase can be made as a business.

Very pleased with the process. Easy to use and helpful with process. Fair price for my trade in. Like that you have time to decide if you want to keep the vehicle or exchange it for another. Plenty of time given to do that. Quick delivery and knowledgeable about the process when delivering.

Imagine you go to a car dealership. You find a car you like. The dealer makes you an offer on your trade. Everything looks good and you proceed with the paperwork 15 minutes later. At this point you look up your actual loan payoff on your existing vehicle. You update that information and the dealer says, "oh, you owe $1,00 less than you thought. In that case we are reducing your trade value by $600 dollars".

2nd time purchasing through Carvana. My first experience went great. My second was not as smoothly. The customer service reps on chat were absolutely useless. They send out generic responses without even answering my questions. One rep told much told me I wasn't seeing what was staring me in the face. The vehicle had all green checks marks for maintenance. I didn't hear the loud clunking noise on my initial test drive around the block, but after the car was released to me, a persistent clunking sound started within 5 minutes of my drive. Turns out there was something wrong with the car. The repair is being covered, however, the inconvenience is not appreciated. Giving 2 stars only because the overall process was quick.

Found a car. It was listed as "pick up in Plainfield, IN tomorrow." We needed it then. It was important. Filled out all of the paperwork, arranged wire transfer and at the final step - "Select your pickup appointment" it was 6 days out! I called Customer Service and was told there was probably just one appointment left and it got taken before I finished. (This was not true as I found out later). I escalated to higher in the customer service help line and spoke with someone who assured me they would try to reach the Plainfield pick up spot and see what could be done. I was promised either a call back or an email that evening. Neither of these happened. I canceled the order. 2 days later, saw the same car, available for pick up in Plainfield, IN - Tomorrow (2 days before the first available appointment I was given in trying to purchase this very same vehicle).

I have never been this disappointed in a car buying experience. My husband and I were trying to purchase our THIRD car from Carvana, and it showed up with a cracked grill. We didn’t even notice it at first because the car was still on the truck. While the rep was going over the car, she pointed out a bag in the trunk that she thought was an accessory… It was actually a replacement grill. So you expected us to install that ourselves? Seriously? We immediately said we didn’t want the car, and then spent over 2 HOURS trying to get out of the deal. There was a trade-in involved - a Mercedes that we also bought from Carvana, so that was another hurdle. To make things worse, the rep marked the car as “delivered” while she was still there going over the purchase and car.

The purchase process was good. Within 7 days noticed a ticking sound from the engine. Mechanic says, timing chain is going out. Silver rock denied the claim. Custom advocate tells me to take the car to a different mechanic and tell them to write it up as a safety issue. I'm stuck with an unreliable car until it actually breaks.

I would give them a ZERO star review. They lied about picking up your car. The Portland Oregon metro area is not in their pickup area. Would have to drive the car to the Seattle metro area. CAN WE SAY FALSE ADVERTISING.

Was kind of hesitant at buying a car online. Carvana made the whole transaction totally painless! Purchase was so fast and easy! Financing and delivery went so smoothly! I absolutely LOVE this car! Carvana you are the GREATEST!!!!

The vehicle was almost completely perfect. The major flaw in the inspection of the vehicle that was performed by your staff was inadequate, the front passenger tire/wheel was losing air after it was dropped off. The next morning I went to the tire shop to get it looked at and we found that the wheel itself was dented and had a crack in it and not able to be repaired. I had to get different wheels put on so I could go out of town as planned. I would expect a more thorough review of the vehicles before they are delivered and not cost me additional money that had to spent on a nearly new truck.

Fantastic customer service. I had a few issues and they fixed everything in a timely manner. Very professional service. I will never shop at a dealership again. FANTASTIC Experience. Even the delivery service was great.

The ordering process was horrible. I chose my truck on a Friday afternoon and the expection was I would obtain insurance immediately. Not possible unless I went online to an agent other than my own. The truck also came with an electronics issue that was clearly not addressed by Carvana. That has yet to be resolved. There is NO listing on the site to talk live to an actual person during the purchase process.

It would have been nice to know about chipped windsheild (which I discovered when changing worn-out wiper blades). Other than that, the vehicle is awesome!

We have purchased two vehicles from Carvana this year - one in February and one in April - and we could not be happier. Both cars seem to be excellent and the process of buying them was easy and flawless. We picked up one vehicle from a local Carvana location, and the other was delivered to our home - in both cases, Carvana was flawless. I also really like the ability to easily add extended warranty coverage online at purchase time, and to customize the type and duration of coverage. Carvana transformed car shopping from a nightmare into a pleasure. I wish I'd known about Carvana months ago!

My first car did not really meet my expectations. It developed a rattle in the underside of the car. It also was not detailed before pickup. My trade-in went flawlessly and everyone I dealt with was very helpful and professional. I really appreciate how polite everyone in customer service. So far, I really love my new vehicle. I had it checked by my mechanic, and he said all it needs for inspection are new rear brakes and rotors.

I placed my order. Paid the non-refundable delivery fee to a Carvana near me and the down payment on the 2013 Ford Explorer. Selected my time and date for 8.00 pm at night. I live in Jacksonville so that's a 2 and half hour trip one way. 5 hour total trip with 3 kids so I changed the time to 8 am the next morning instead. It was all approved. I did all my task then I start getting contacted apologizing for the delay that I wasn't even aware of. Then they delayed my pickup time for 2 weeks after I had just sold my other vehicle thinking I was picking up my Carvana car 2 days later not 2 weeks later. They said the delay was because a faulty back up camera but yet the camera is still not correct. The back up lines are stuck like I'm always turning. They don't line up.

Was in the process of purchasing a car from them last week and they told me my 1099 income was just fine. That night a large amount of money came out of my account for a down payment for a car. The very next day after the down payment money was taken they called me and said my 1099 income was not okay to get a car. I told them I need my money back because this is bullshit. "Somebody had just called me and told me I was approved and you guys have taken my money." That day they took hundreds more out of my account. Here it is a week later and I'm still waiting for them to give me my money back. These lying snakes in the Grass said I was approved, stole my money and then said that I cannot be approved and still have not returned it. DO NOT DO BUSINESS WITH THE SHADY SNAKES. THEY WILL STEAL FROM YOU. THEY DID IT TO ME!

Very disappointed in Carvana. Car arrived and I traded in my car at the same time. I noticed some scratches on the purchased vehicle (Camry) and also the detailing of the vehicle was unacceptable. Looked like there was bbq sauce (not stains) in between seat and door. Seats were left with a dirt residue. After haggling with them to get it detailed and then the amount (they offered $100) for the whole car.. we settled on $150. The exterior was never settled. I asked for some touch up paint and they refused. The scratches were not listed online when I purchased the vehicle. Now I'm stuck.. I could have them pick up the car but have no vehicle as they will send a check for my trade in. Poor service and beware of Carvana.

The car arrived with very poor detail on the exterior and Very filthy interior. I spent hours cleaning up food and other fluids such as gum and liquids. Undisclosed chipping windshield. The driver was nice.

We had recently lost our car in an accident. We went to several dealers and each tried to play games with us. "Oh, we just sold that car, I have something even better." This included changing prices from those found online to adding "special coatings" to raise the cost of the vehicle. With Carvana, what we saw was what we ended up paying. No sales gimmick, no sleazy salesman, just a list of cars with the actual price. Once we selected a car, it was just as easy. The site walked us through the process slowly and answered any and all questions that we thought up as we went along. Easy, HONEST, and less hassle than I ever thought possible with buying a car.

The experience being my first was exceptionally great. The only part that became a little confusing was both my husband and I bought cars thinking we were transferring our plates. When my advocate arrived with the new vehicle it had new plates on it. This could have been better communicated. Also, letting people know they need their title at delivery too. I knew this but it wasn’t talked about until my advocate called me for delivery.

I purchased a low mileage 2018 ford ecosport (44,000 miles) at the end of January. I drove the car 45 days and it completely broke down mid driving. My spouse found out the car had an engine recall after calling Carvana. We got the car to a Ford dealership who confirmed the car broke due to catastrophic engine failure. The car remained at the dealership for 2 1/2 months waiting for a long block. Got the car back for less than 5 miles and it died in the middle of the road with traffic behind me. Again got it back to the dealership. A battery, alternator and gear shutter engine had to be replaced. Hard to believe there was a 150 pt inspection done on the car.

The sale for the most part was smooth. Shopping was great. Lots of choices. Only drawback is purchasing sight unseen there were more dings and dents that were not shown in the condition of vehicle but it's a used vehicle what it is they could detail their inventory a little better. Other than that vehicle runs and drives good.

Love the 2017 van we purchased. However don’t love that it was delivered with the AC not working and that was not mentioned at all. It has been a headache to get it into a an in-network repair shop far away from me, when I feel it should be covered at any shop near me that can get it fixed. Very frustrating. Also the van was semi cleaned but not a “new car” clean, smeared windshield, seats needed extra cleaning ect… Not terrible but not what you would hope.

I purchased a 2020 Mercedes-Benz GLB from Carvana on March 18, 2025. Within the first year, I drove the vehicle less than 11,000 miles. On March 26, 2026, the vehicle broke down. Before that happened, Carvana directed me to one of their partnered mechanics, who inspected the car and told me everything was fine. That turned out to be completely false. When the vehicle finally failed, I took it to a certified Mercedes-Benz dealership, where a full inspection revealed nearly $16,000 worth of damage. These were not minor issues — they were serious mechanical failures that clearly existed prior to my ownership and were completely missed (or ignored) by the mechanic Carvana sent me to. Despite this, when I contacted Carvana, I was told there was nothing they could do and that the situation was my responsibility.

I received a very good price for my trade and the buying and selling experience was very easy. The new car was clean and looked great. The staff were friendly and helpful. This is the second time using Carvana and will definitely buy from them again. The upfront pricing and no pressure sale was great.