Carvana Reviews

I purchased a vehicle from Carvana that had sustained damage prior to pickup. This was not disclosed to me in advance, and I only learned of it upon arrival (they had the car in their possession for over a week at the pick up location). Because it was raining and they are not allowed to let you inspect the vehicle inside for inspection, I was unable to properly assess it for additional damage at the time of pickup. Following pickup, I was required to file a claim on my own, obtain repair estimates, and manage all related follow-up. After going through this entire process, the claim was ultimately denied; not because the damage wasn't real or wasn't their responsibility, but because Carvana had entered incorrect information on their end.

Had a great experience purchasing my car from Carvana. The entire process was simple, convenient, and stress-free. Everything was easy to understand, and the car arrived just as described. I’m very happy with my purchase and would recommend Carvana to anyone looking for an easy car-buying experience.

I am writing this review to warn consumers about Carvana’s severe operational disorganization and billing practices when an order is canceled on their end. The Issue: Carvana unilaterally canceled my vehicle purchase (2024 Hyundai IONIQ 5) right before delivery due to an issue on their system’s end. Following the cancellation, a live advocate confirmed over the phone that my $1,290.00 shipping deposit would be refunded within 7 to 14 days.

This the was easiest car purchase I have ever made. I was able to set my own terms and conditions. Really review everything without a salesperson watching you. Picking up was just as easy. The person at Carvana went over the car with me. Answered all of my questions and said, "If it's not what you want, just bring it back within 7 days and we will find you the right car."

I can't believe how caring, wonderful, nice, polite, efficient, and dedicated to customer service every CARVANA Team Member was during this process. Team Members were there every step of the way. Jumping through hoops to make this the best experience it could have possibly been. No sales pitches, no upsales, NO PRESSURE! If you find what you like, call and they'll do everything they can to get it done. Not miracle workers, just miraculous people. Thank you Team.

Overall and excellent experience. This is our 3rd time using Carvana. They always pay WAY more than local dealers do. They bring the vehicle right to our house. What's not to love?!? The financing rate is a little high for our credit profile. We will probably refinance soon.

I went through entire process of putting in info, gathering and uploading documents, creating an account and then I'm informed that the only drop-off location in all of central NY with 800k people is 135 miles away in Albany and there is a $850 pickup fee!! completely wasted my time and there is no way for a customer to find this information ahead of time.

This is my experience selling a car to Carvana... not buying. From what I understand, there is often a fee for them to come pick up your car. Sometimes it's free. Sometimes it's not. Problem is, they don't tell you in advance. Only after you accept the offer, send pictures of the odometer, and send in photos of your driver's license do they disclose the pickup process. For me, there was no pickup at all. After all of that, I was informed they could not pick up my vehicle. I'd have to drive 60 miles to the nearest Carvana to complete the process. Granted, you don't have to complete the deal, but I was irritated that I had to go through the whole process before finding that out. I don't appreciate that they have pictures of my driver's license, and I don't appreciate the time wasted finding this out. I'm selling my car elsewhere.

This is one of the worst companies known to the car industry. Customer service was horrible. They took our payment for a new vehicle 20000.00 to be exact. Then they told us it was being sent back and will take 10 to 15 days to receive the refund. They said they need a cashier's check instead of the wire transfer we sent. We still have not received the refund 2 weeks later. Lastly we were hung up 3 separate time by notaries and customer support. Do not use this company. Terrible customer service and all around miserable experience. They are quick to take your money though.

This is my third car I've bought from Carvana. I could not imagine buying a vehicle any other way anymore. my daughter has also bought a vehicle through them as well. Seamless, Stressless and so efficient. If you want to waste your time going to a car dealership and haggling and worrying about getting a quality vehicle go right ahead. If your time is valuable to you and important and you've got other things to do this is the place to be.

Ordering, trade, delivery/pick up were fine. Within the 7 days, the collision warning light "malfunction" keeps coming on randomly. It is now at Meineke for the 24-48 hour diagnosis. No claim number until there is a diagnosis. At this point, I have no vehicle. no diagnosis until at least Monday. Then, once I have a claim number, the part may not be covered. So, I am out of use of the car for at least 3 days. Rental is out of pocket. Once (IF) there is a claim number, after that will be reimbursed. So what if it is a recalibration, not a part needed? Then I pay for the rental car, the diagnosis & the recalibration? This is lousy customer service. The 7 day purchase period should cover ALL repairs to a newly purchased vehicle. I still have until 8/7 to return/exchange the vehicle, but much of that time is taken up with it being in the shop. So far, I like the car, not the service.

Looked over the new car and found that it had dried soap streaks all over the front of the car. Was not impressed with the pickup presentation of the vehicle we purchased. The salesman on duty said it was pretty embarrassing when the trade comes in cleaner than the car you purchased. He was embarrassed and told us he would get it back in the detail bay to have it done over. Apparently they forgot to open the glove box, as there were pieces of what looked like candy scattered on the bottom. The pictures on the site of the chips on the seam of the hood were not there, and what they failed to take a photo of was a small dent on the driver's side door as well as a small crease on the rear passenger fender. I don't think I will be purchasing a vehicle from Cravana any time in the future, nor would I recommend.

Ordered 2 vehicles from them. First was a 2025 Model 3 Performance with 14,000 miles or so. After fees and tax I paid just shy of $51,000 on the car. It arrived, damaged beyond belief. The whole front bumper was falling off, clips/tabs broken and barely hanging on. The license plate in the back was screwed into the trunk, mounted crooked after many unsuccessful attempts to drill through the steel trunk, leaving dents, scraped and missing paint all over, even visible while the plate was mounted as they moved it around so much. The whole car looked like it was buffed with sand paper also, which was unfortunate, even the plastic taillights were buffed and scratched all up.. I was told the claim to have it all repaired was more than likely going to be denied and that I could exchange it, which I did as I figured surely it can’t get worse.

My vehicle was delivered with undisclosed damage including a cracked headlight that costs anywhere from $1500-$2000 to repair. My vehicle then failed state inspection due to the condition of the tires. My mechanic thoroughly assessed my car within their 7-day period and determined my vehicle was in urgent need of brakes, a $1400 repair. Carvana will tell you that you can report any damage or concerns to your dashboard. What they won’t say is that you can only submit 3 items. I had already reported 3 issues with undisclosed body damage and was not able to report the tires, headlight, or brakes. Carvana’s warranty company approved the claim to repair the tires as this was a State Inspection issue and they essentially had no choice to replace the tires or take the vehicle back due to Lemon Law.

I love my new vehicle. It's everything that I wanted. The only thing and the only reason why I gave it four star is because I have to have a tire fixed already because it has a hole in it. I was still recommend family and friends to purchase from Carvana. It was seamless.

Was very easy and no hassle to buy our new to use 2025 Ridgeline Truck and trade in our 2012 Beetle. Delivery right to our home and pick up of our trade in all at the same time. No hassle with having to deal with a dealer all day to buy a vehicle was a wonderful experience.

We bought a car from Carvana. The car we chose was offered with "Free Shipping". We went through the buying process only to find a $560 "Delivery Fee" - so much for free shipping. We bought the car anyway. It was delivered earlier than expected. We opened the doors and it smelled terrible. We checked the tires and they had almost no tread left - this was a year old car with 30,000 miles on it. We complained to Carvana and they said we could exchange it - they refused to refund the shipping cost or offer truly free shipping on the exchange. The other option was to fix it within the warranty. We went to the tire store recommended by Carvana and they said the car was not safe to drive on those tires but they couldn't replace the tires because they didn't know how to do a warranty claim with Carvana. We decided to look at an exchange but it would be a car with higher mileage, was a year older and cost $1000 more.

I had an excellent experience in dealing with Carvana. I was able to trade in my old car and pick up my new one with no hassle. When I decided to exchange my initial choice within their 7-day return window, the customer service representative helped me by phone to confirm my second choice which had all the features I was looking for. They even refunded me my shipping fee for the initial car choice. I now have my new, slightly used car and I love it! I'd recommend dealing with Carvana if you know the car you want and already test drove it. It was a hassle-free, smooth-riding experience!

They do not provide adequate information on the process over the phone. They should train their service people better. I guess they are a huge company, so forget about customer service -- they do not need your business.

This car buying experience has been a letdown. The process to actually order the car was very easy and the website was efficient. Once the car arrived, it became very clear. That little effort went into making sure that the vehicle was roadworthy. Immediately there were issues with the sliding doors opening and closing by themselves and a failing actuator. Once I actually had the opportunity to drive the car they were transmission issues. It was clear they were trying to turn around this car as fast as possible for a sale. The only saving grace is that they are willing to fix everything electrical and mechanical. Car was also dirty and sticky on arrival.

Last car we purchased was 10 years prior. My how things have changed! No sitting around in a dealer showroom for hours on end. Process was easy, self-explanatory and straightforward. The staff was friendly and helpful. Pick up was stress free.

I will say that the ease of buying a car from Carvana is unmatched in the industry. I was very disappointed in Carvana for sending me a car that had 3/32 tread on the rear tires. Even tho they took care of it, it was time out of my day that I had to make in order to get new tires on my car.

The entire process was very seamless and efficient. Maurice at the Carvana lot was very kind and helpful. I would definitely recommend it to friends and family. Only negative review is there was 3/4 tank of gas and all 4 tires were at 20 psi instead of 36 so the sensor came on my drive home and I had to pull off and out air in. A service light wasn't the first thing I wanted to see, but problem solved, otherwise I would rate it a 5. I love my new car. Hope to be driving it for a long time.

Buying the car was pretty straightforward. But when I discovered the tailgate doesn't lock, everything changed. Shuffled from one "advocate" to another, all saying they couldn't do anything. No repair shops nearby, so pay $350 or we won't help. Silver Rock is useless, too. No exceptions for a clear safety issue. DON'T TRUST THEIR "150" POINT INSPECTION!!! If they missed a door that doesn't lock (pretty basic), what else have they missed?

I have to say this has been the worse experience with purchasing a vehicle. I have never in my life had this happen to me before. Your company has the worse communication correct information, getting information, and not being very honest about what was really going on with my vehicle. Starting with 4 delays for a vehicle that should’ve only took a week or two for a window shield to be replaced!

Extremely happy with Toyota Tacoma TRD Sport. Carvana process super easy, vehicle trade in fair and equitable, generous return policy provided reassurance, pickup location not too shabby. However, since it was buyer pickup, felt shipping charges could have been reduced. Also, while it wasn't a deal breaker, was difficult to determine on website whether vehicle equipped with 4x4. Overall very happy with the truck and would absolutely recommend Carvana for reliable transportation, thank you!

I live in Missouri. I bought an out of state car through CarMax and they did everything such that I received title and registration and plates all by mail. Then I bought a car through Carvana, and when I picked up the car at their location the person told me Carvana would do everything and title/registration/plates would all be sent to me in the mail. I received the title, and Carvana stated I need to register the car myself with Missouri since Missouri is a self register only state. So then I looked this up online, and Missouri is NOT a self register only state. And via my transaction with CarMax, I find this to be true. So in Carvana app I used text feature to text a live person, and shared the same info, and the Carvana rep stated I need to register the car myself per Missouri rules and if I had any more questions to contact another “advocate” department.

It was surprisingly easy to buy our car, loved how quick the whole process was. The driver who brought the car was very communicative so we didn't have to wait at the house for hours not knowing when it would arrive within the window we chose. The car was exactly as described and pictured.

Carvana made the whole experience a delight. I am so happy about the car buying experience with Carvana. I really liked the front door service. I will never buy through a dealership again. I am so happy with my 2025 Jeep Wrangler Sahara.

Great experience, was worried based on past review, but car was better than described. Will definitely shop again. All paperwork was done in the comfort of my home, and only had about 3 signatures to do at dealership. Was in and out in less than 20 minutes.

The process was super simple. I feel the photos and descriptions were accurate. I will say there was a cosmetic flaw not disclosed online but within 30 minutes of a warranty request it was fully approved and next steps to getting a repair were sent. I enjoyed the streamlined process vs. going back and forth with a dealer trying to uncover all fees. The car delivery was great - very friendly employee. I do wish there was more of a “delivery” like at a dealership where they point out all the features, help set up settings, etc. After months of searching I found Carvana’s pricing to be very competitive. Overall, I would prefer purchasing from Carvana over a dealership.

Overall the experience was pretty good so far. Relatively easy. Insurance was provided at a reasonable price. Only downfall I would have to say was damage was a bit more intense than I thought on driver side and the delivery was a bit late so all in all it was a good experience.

Just an absolutely wonderful experience for myself, buying my car, everything was done online, without any hassle and wasting time at all, like on car dealerships. All the process was very clear, and with many options as well.

This is a joke. Don’t waste your time. Carvana acts like they own you when you purchase a car from them. You have to put insurance on vehicle first even if you buy the vehicle. They overprice it and the delivery fee will double after you finally see a buyer’s sheet to show to your finance institution. These people are crooks. Buyer beware.

I wouldn't recommend Carvana to my worst enemy. I had nothing but trouble with them. Before I even received the car it was delayed a week due to mechanical issues then during the transport they smashed the car. After I finally got the car it had to go into the shop 3 more times to repair a whole list of problems the car had. It was in the shop for most of the first three months then they told me I missed the deadline to get the smashed rear end fixed that they smashed on delivery. So they refused to cover the damage they did. I called carvana so many times to get help with all the problems and received no return calls. They literally have the worst customer service I have ever had. Again I would caution anyone from buying from them. Their cars are shit and so is their customer service.

We have had a very unsatisfied experience with this company. We purchased to have a vehicle shipped (for the 2nd time) and the morning of, we were emailed that there was a delay and our pickup day was rescheduled for 4 days later. Upon calling, we found out there was a flat tire that needed to be changed. After trying to come up with a better solution, rather than waiting 4 days for a tire to be replaced, they refused to accommodate us in any way. We had already rearranged our schedules to be able to pick up today so I went ahead and told them to cancel which didn't seem to be a concern for them. They just lost a $34,000 sale over a flat tire.

I was pleasantly surprised to find the technician who delivered my new car arrived promptly at 3:00 PM. He was very professional, helpful, and friendly! The entire experience went seamlessly well! I didn't experience any technical difficulties. I will definitely use your services again, and I will highly recommend Carvana to my friends, family, and anyone I know. It was a great experience working with you!

This was the easiest car buying experience I have ever had. It was literally as easy as buying something off of Amazon. I got pre-qualified, then I went to the website to shop the inventory. Every car told me how much my payment would be, how much I would need down, and if there was a delivery how much that would be. I found the car I wanted and placed the order. No surprises. No running my credit 40 different times to find the right lender or payment. No sales person trying to talk me into anything. I had a couple of steps during the processing time that required about 1-3 minutes of my time to verify something. Example proof of insurance. The car was literally delivered right to my front door.

This was the second of two cars I received from Carvana. Both cars were excellent except for the tires. The first car had tires that were completely below state minimums for safety. I spent a week trying to get SilverRock, Carvana's warranty provider, to replace the tires, They kept asking Firestone for different ways to measure the tires, Finally, as the seven day period was running out, I decided to return the car instead of of spending over a thousand to replace them myself. The second car was also delivered with poor tires. Everything else was great and I love the car. The process was only marred by the experience with the tires. If I were to recommend Carvana it would be that the tires might be bad.

The only reason I am giving any stars at all is because the vehicle showed up on time, the customer service tells you what you want to hear to get you off the phone but never follows up when you request a call back, they tell you things will arrive overnight but when they do not arrive they tell you that you should have been told it was longer, there is no accountability for errors made. They just pawn you off onto the next person.

I was looking for a new/used car in the 10k price range. I found very few models that I would fit into that I liked. I'm 6ft 2/3in and most of the cars they had were little hatchbacks. I did find a Toyota Camry that I had delivered but upon receiving the car it had mechanical issues and I rejected it. I used the seven days return period to find another car that fit my likes, a Mercedes-Benz 250 C. This also had mechanical issues, but I needed something to drive so I kept it.

Experience of buying a car is easy and straightforward. I always look at the 150 point inspection results. This car had noted issues with vibration and alignment. But was fixed. It was not. Still has vibrating steering wheel and pulls to left hard when accelerating. I trust the warranty department will address this issue and resolve it. This should not have been sent out for sale this way. I like the car so I decided to keep it and hope Carvana warranty company will make things right.

Our experience with Carvana left a sour taste in my mouth. We got to the end of the purchasing process, and the "non-negotiable shipping fee" to move a vehicle from another lot raised a surprising $600, unbeknownst to us. The vehicle, as we showed interest, mind you, and was in the process of being purchased, was moved to a farther location, and they expected us to pick up the tab. We were also told by an advocate over the phone who sympathized with the fee going from $990 to $1290 to $1890 that it would be changed the next day and adjusted to $990 (the original when we started looking at the vehicle) for our purchase. That did not happen. They will not honor their word. Beware.

The reason I ended up going with Carvana was because of how easy the process was. No hassles, no one trying to screw me over and even the delivery of the vehicle was fast and smooth. There is always something negative that can be said about every company, but so far I have had nothing but good outcomes with my process.

I bought a Mustang from Carvana and picked it up myself, and the whole experience was great. The car looked even better in person — clean, sharp, and exactly as advertised. The pickup process was fast, the team was friendly, and I was on the road in no time. I’m loving the Mustang, and Carvana made the whole thing easy from start to finish.

I sold my car to Carvana. The man who picked it up was rude, they didn’t keep my requested appointment and came 9 hours earlier. And they offered me less than I expected from the online offer.

Never have had an issue. I have bought 4 vehicles from Carvana. Only reason I'm not giving 5 stars is this time they did a poor job cleaning the vehicle and did not even change the oil. It came and 30%, windshield wipers were junk. Turned them on and nothing but streaks. Other than that the cars was fine.

I was shocked at how fast I was approved and how smooth the process was. That led me to assist my spouse in applying who was also approved. I chose pickup option which could use some more checkout employees only (2) reps were present who appeared and expressed they had to complete all duties due to some staffing issues. My spouse drop off was smooth.

The online experience was easy and very convenient. All important information is at your fingertips. The only real issue I had wasn’t give a proper notice to my car delivery delay. I was scheduled to pick my car up at 12:30 and received an email at 11:15 that the delivery driver had called in that day and they needed to reschedule (yes, I promise you the email states that word for word). I felt like that was very unprofessional and they could have given any other excuse in the world but that’s what they send me after I had been driving for over 2 hours and was about 30 mins away when I received that email. There were some other hiccups in the process but overall it was pretty good.

The last 3 vehicles I've bought I paid cash for soni. Didn't have to deal with arrogant car salesmen. This was by far the best experience I've ever had while buy a vehicle. As long as they're around I'll recommend them to friends and family and will definitely buy my next vehicle from them.

All I can say is that they are amazing! I'm loving my Drop Top Camaro. The buy was very easy absolutely no hassle and the guy that brought my car to me was so down to earth and funny. Carvana made me feel like family and I recommend them to anyone.

My review starts with a story... I purchased a vehicle from Carvana last year which I loved. Unfortunately, on June 27th we ended up totaling that vehicle due hydroplaning in a severe downpour. We rented a vehicle to get back home 3 hours away. With the upcoming week being 4th of July, it took longer than normal to find out the condition of my vehicle. I already had a trip planned 4 hours away and had to take the rental vehicle. I found out the day before I left that the vehicle was totaled.

Okay so I was looking for a 2023 chevy camaro zl1 manual. Took over 6 months to find one in the color and condition I was looking for. Finally came across the one I bought from Carvana that was the exact thing I was looking for with only 3900 miles for a price under my budget so I went for it. The minimum down-payment I had to put down was insane. I had to put much more down than I had anticipated. I also was trading my other vehicle, a 2023 gr86 to them to use it on this purchase. They gave me 26k and some change for it which I originally bought it new for 30k in late 2023 with maybe 2 miles on it. They are now reselling that car for almost 33k with 21k miles on it. So in essence they are ripping someone off but hey at least it wasn't me this time. So when I got the car I was super excited then I got less excited. I had it delivered to my house.

It was a great pleasure working with Carvana. Customer support was friendly and helpful every step of the way. They helped when the terms changed and gave me a window to provide payment for the vehicle. It was my dream car and they helped me get it. Delivery was smooth and the Heather was incredibly helpful.

Terrible communication and experience. Your advocates play the game of guessing you to death and telling you that they are taking care of things and promised that they will call you back and then once you’re off the phone with them it is a radio silence. I originally got a Honda that was all rusted. It was definitely in a flood. I then set up an exchange that ended up getting delayed for two weeks because there was a paperwork confusion. This entire confusion was because of a lack of communication between advocates no one ever gets back to me for the past week.

I purchased a 2025 Hyundai Kona from Carvana with full factory warranty and it was disclosed that the vehicle had been in a minor accident. What was not disclosed is that none of the repairs that should have been done to make the vehicle whole again was done. I took the vehicle to the local dealer for what I thought would be warranty work only to find that the faulty air flap would not be covered under warranty due to all the missing and broken parts from said accident. I reached out to Carvana and was assured they would make things right. Every employee I had contact with agreed after seeing the pictures that the vehicle should not have been sold and at $24k at that.

However, our description from Carvana said there was a moonroof and there is not a moonroof. I believe most everyone looking at the description page would have thought it included a moonroof.

I wanted to sell an old car and I accepted Carvana’s online offer. It was more than 20 years old, and my state will not issue a title for a car that old. The DMV told me I could sell it with just my registration. So I called customer service to explain that and I was told it was fine, they would buy my car. I went to my appointment the following morning and after waiting some time, a salesperson approached me. I smiled at her but she did not smile back, she just said, "Give me your title." So I explained I had none but my registration would suffice, and I said I was told so by Carvana customer service on the phone. She said, "No, they told you the wrong thing," and I said, "I think you are mistaken." She then turned and walked away, saying nothing.

I ordered a 2020 silver Ford Mustang. It was delivered in a timely manner however there was lots of paint damage that was not disclosed in the photos. I made a phone call and spoke to Fausto and he helped me find a 2019 Mustang convertible that was an excellent condition. They brought me the replacement car within three days with no issues at all. My experience with Carvana has been great. I have purchased five cars from them and sold them one. I do recommend this company.

I second-guess myself about using Carvana, but I went ahead and pulled the trigger and I’m so glad. I did quick easy delivery right to your door. I love the car. They made the whole process so easy and it was way better than spending 4 to 5 hours inside a dealership.

Here's a more polished and impactful version of your review while keeping your frustration clear: **Carvana is by far the worst company I have ever had to deal with.** The entire experience felt incredibly frustrating. They collected all of my personal information, only to tell me they needed to verify a previous address from my credit report. I provided the exact address, and they still insisted it was incorrect.

Horrible customer experience even with Javier the supervisor. Multiple mistakes made with no repercussions or compensation. Extremely disappointed. My friend also just received his SUV with scratches all over it.

Here are things they were not upfront about: the delivery time can change. I wanted a car before the 20th (shopping on the 14th) and chose one that was marked "as soon as the 16th". After going through all the steps, the final delivery date was moved to the 21st. There should have been a cancel button available right here. They also provide no way of using your own insurance (at least not electronically), so you find out at the end that you have to sign up for their insurance. I have platinum rating for my insurance, I am not using someone else. And now, I have to wait 10-15 days for my money to be back in my account, despite the fact that they were able to pull it in minutes! STAY AWAY!!

My experience with Carvana began with the trade of my 2025 Nissan Frontier for a 2026 Jeep Grand Cherokee. From the trade-in process to the pick up and delivery, the process was seamless. Then, five days later, as I attempted to leave for work, the 2026 Jeep would not start and began displaying multiple failure messages/codes. In all, there were 21 failure codes. In a panic, I called Carvana, explained the situation and let them know that I did NOT want to keep this vehicle. Since I was within the 7-day return window, they explained my options. They were most patient with me and walked me step-by-step through the exchange process. Within a few minutes, I had selected a replacement vehicle and had the delivery scheduled for the following morning. The process was again seamless. The only complaint that I have regarding my experience isn't with Carvana but with the company selected to tow the inoperable vehicle.

You didn’t just drop the ball — you launched it off a cliff. I’ve spent $50–60k on vehicles with you, including a 2019 GMC Yukon SLT literally two weeks ago, and the chaos I’ve dealt with since is unbelievable. Four cars, constant delays, excuses stacked on excuses, and outright gaslighting. Your own staff admitted things were messed up, yet nothing was fixed. Your “zero stress, easy process” core value is a joke. After what I just went through, traditional dealerships are easier, more honest, and more reliable than Carvana. That alone should embarrass you.

Had been contemplating giving Carvana a try and found it pretty straight forward. Either you buy it, or you don’t. 150 point pre-sale inspection, oil change, etc. before it's listed. 2 finance options of either through them, or your own financing or cash payment. I did down payment + my own financing with a trade-in of my older car. Advice is get pre-approved and shop accordingly. Once decided all documentation is done online via virtual signatures. You set an appointment for pickup at a local venue/kiosk OR for X bucks have it delivered. I chose drive my trade-in and pickup then back home.

I must say, I'm happy that I decided to buy a car from Carvana. The fact that you are allowed to purchase and trade within 7 days no questions asked, is wonderful. Everything is made easy for you to do. The deliveries or pickups. Signing the contracts. Seeking assistance, etc. All the employees were great. Customer Service. In-house, and the drivers. Thank you Carvana. I will definitely recommend you to anyone I know that will be looking to buy a vehicle.

Not good. Ai feeds you answers you want to hear. Had to pay 110 for ac work. So their warranty is junk. Even though I shouldn't have had to pay to fix their car. Delivery was good. That's all that went real good.

Upon delivery of my vehicle the delivery agent found a flaw with the locking mechanism of an aftermarket tonneau cover which appears to be newly installed. Carvana approved the repair but their repair agent (Maaco) was unable to source the required part. I called the cover manufacturer and confirmed this. Carvana said they would replace the cover but only with a less expensive and inferior product. I objected but was basically told to “kiss off”. What to do but hold my nose and write this review.

Honestly I was so tired of all the dealership hassle, this was the most pleasant experience from the comfort of my living room just a few clicks away and my luxury vehicle was in my driveway the next day. I will never buy a car the traditional way again.

My experience with Carvana couldn’t have been any better. The car is great! We got a 2025 Chevy Trax and overall am very pleased. Everyone involved has been courteous and professional. Would HIGHLY recommend to anyone needing a vehicle. They really will “Drive you happy”!!

Pros: I enjoyed the ability to sort through 1000s of vehicles online, and was able to find a vehicle that fit my needs in terms of make/model/mileage/ features/pricing without having to haggle with a dealer.

This whole experience has been great. I spoke to one of the Carvana associates. His name was Eric. He was very helpful very patient with me. Thank you to Eric. He explained everything to me. Was the great experience. Thanks so much.

This was my 3rd car purchase and a very disappointing experience. The first car I picked had a mechanical issue that need to be repaired and would have delayed the delivery date. So I cancelled the order and picked another car which I had to pay additional shipping fees. The second car I picked was delivered and the Carvana rep who delivered the car left before I finished the test drive. During the test drive the car was making a loud noise when braking. Also the car did not have and caps on all four tire valves. I called carvana to let them know of the issues and the rep told me to take the car to the BMW dealership and have the dealership call Silver rock to file a claim. Bmw dealership inspected the car and found damage to a wheel baring, rotors that were bad and failing and worn out brake pads. Also the wheels were painted over to cover damage to them.

As I attempted to sell my 2011 Subaru Legacy 2.5i premium with all the upgrades, I was offered 1300 dollars, and told this was based on its value nationwide using an algorithm. Upon doing research on what Carvava sells these for I see that what they say it's worth is nothing close to the offer and it is not based on current or even past sales. They just want to get the vehicle for as cheap as possible for maximum profits. They are selling cars in this same condition with around the same miles for $13,990, $15,990, and up. The Carfax of my vehicle is flawless. The previous owner got oil changes exactly when needed and recommended, tune ups when suggested, changed air filter when suggested, anything suggested was done and that reflection is on the Carfax.

Great experience, very simple. Only issue is the previous owner is still tied to the car. The only way for me to clear them out is to go to a Mercedes dealer. This is a timely event and the appt., since I didn’t buy it from Mercedes, is taking 3 weeks.

If you know what you want it's great, easy and reliable but if you're shopping around not for you. I live in a very small country town. We did have to travel for pickup which was more than ok. Spent exactly 8 minutes in-out trade in and on my way back home. LOVED IT. Our new car is exactly what I was looking for. Thank you Carvana.

I have sold three cars to Carvana - highest price from any dealer - but this is the first one have purchased from them. I will never step foot in a dealership again because it is so stressful. Negotiate, wait four to five hours or longer then get pushed to spend more money with the finance manager (another salesperson). I did pay cash for my Alfa Romeo so I can’t say to financing. I was expecting to find more damage than was called out but it was actually better than described. Eugene the delivery driver was great answered all questions.

The buying experience was excellent! We found the perfect vehicle and it was a breeze to purchase. The vehicle was waiting for us, just as it was pictured online - no surprises. We found an immediate issue with the vehicle, and the agent recommended that we file a claim through the warranty. We took it in for an estimate and for a general inspection, where another issue was found. The repairs were done under warranty, no problem. No haggling. It took a month for the repairs to get done because the warranty company took a week to approve the repairs and the auto shop ordered the wrong part. The delays were not enough for me to lower my rating, however. It was still a five-star transaction.

Process was extremely smooth and easy, I noticed a few defects that was mentioned like a crack windscreen bad tires. Carvana was quick and easy in replacing the windshield the tires and break was drama and ended get cheap tires. The tires were determined to be bad by 3 of their technician and at 1st refused to replace them after back and forth they replace with cheap tire and not the recommended run flat extremely disappointed because because getting the car the rep told me they would take care of it and took pictures. They said my breaks were good and BMW changed them under warranty because they were unsafe.

I love my first car, it was so easy to finance and do the paperwork on. They called to make sure that I knew everything on their side was working and happening. But I took my car to a shop and found rust, currently we are still waiting on Silver Rock to take care of it; so don't forget the option to add warranty or protection as well! Other than that their customer service is great and not lacking in communication! Overall better than a dealership.

The process was so easy and took very little time to go through the documentation and verification processes online. I was able to choose the delivery date and the vehicle was delivered right to my home. My trade-in was taken away during the same appointment and it took maybe 20 minutes total. The car is in perfect condition and I am very happy that I decided to purchase it through Carvana.

On 3 JUL 2026, we had picked up our vehicle and upon the ride back to our home we noticed something severely wrong with the tires of being unstable. Immediately informed Carvana and got in touch with Silver Rock. They referred us to Firestone which the next day the balance and alignment were fine and couldn’t find the issue. Called Silver Rock again and allowed us by referral to be seen at the dealership. At 0900, after my husband completed his procedure at the hospital, we believed this was a simple process. This vehicle was being sold with bad tires and it is not our fault. To our complete surprise, we were at the dealer for over 5 hours, being informed it may be over 24 hours for a decision, being told you may need to exchange (I told them, "I’m happy with the vehicle. Why is the option for exchange? Is it because you don’t want to cover new tires??"). The tires were considered undriveable and safety hazard.

Outstanding experience. So easy... delivered my new car and took away the old. The delivery driver was here less than 20 minutes. Online process was also easy. Less than a half hour and I was done. The car is even better than I expected.

Terrible service. Do not waste your time with this company. They literally scam you for a deposit then make you go through all these hoops just to disqualify you. Then have to wait 10 to 15 days for your refund. Total scam. Don’t do it.

Purchased an 2022 RAM 1500 and traded in my old one. Impressive is an understatement. No wasted time at dealership. No hassles and no hidden cost. Everything went smooth, fast and accurate. This is where I will always shop and buy cars from now on.

I had the absolute greatest experience with Carvana! The process was smooth, constant communication (which I'm a fan of) and if I had any questions, they were quick to answer. I traded in a vehicle and they gave me a fair price. The contract is clear, payments reasonable. The Carvana coverage is definitely a must. My only somewhat negative thing is that if repairs need to be done, actual dealerships are not in-network. Other than that, I highly recommend!

Aside from one issue in which I had to deal with a foreign customer service representative whom I could not understand in my most frustrating moment, this was the best car buying experience I have ever had and will come back to Carvana again. I purchased a car that they delivered on the due date only to realize that it did not have the tow capacity I needed. Carvana picked it up and brought me another that I selected that did meet my criteria. No hassle. They made buying a car easy and there were lots of choices. With their 7 day money back guarantee, I purchased my car with confidence.

Everything went so smoothly. No running around to get a license plate and registration for the car! Everything involving the car to be legally ready to drive was done by Carvana. Awesome customer service and beautiful car! Flexible on car choices if not satisfied without extra cost!

This was the easiest purchase I have ever made. The options and pictures were accurate. My favorite part is the chat. They answer all your questions and are there for you all the way. I will definitely be using them for my next purchase.

Hello, we bought a car with 150 pt. Inspection, rated 94! It was a wonderful transaction…. Until day 30. The pillars flew off at 70 miles per hour. Then the warning lights came on then lost power down to 40 and would NOT accelerate on the interstate. I invested 7.000 for 2025 low mileage Honda odyssey. $35,000 total to help a child with 4 babies going through a divorce. She is sole support and I wanted her in a SAFE car.

My experience with Carvana has been extremely disappointing, and I would urge anyone considering buying from them to proceed with caution. I purchased a truck that was supposedly put through Carvana's "rigorous 150-point inspection." However, I quickly discovered that all four tires were completely worn out and needed immediate replacement. This is especially concerning because their inspection checklist includes multiple tire-related inspection points (items 23–25). It's difficult to understand how a vehicle with tires in this condition could have passed inspection.

This was an amazing experience! I haven't bought a car in a while and did not want to walk around auto malls and do that 6 hr long process. Carvana was efficient, to the point, the couple people I talked to were incredibly polite and helpful, prompt, I could go on and on. I cannot say enough how pleased I am with this experience and will be purchasing my kids' cars from here in a few years when they get their license

After owning my vehicle for a year, I can honestly say buying from Carvana has been one of the worst experiences I've ever had. In 2025, I purchased a 2017 Ford F-150 XLT, and the problems started immediately. The truck had a water leak that allowed rainwater into the cab from day one. Carvana initially voided my warranty, and it took filing a complaint with the Better Business Bureau before they finally reinstated it. During that process, I was transferred from one representative to another with no real answers or accountability. I was repeatedly assured that water getting into the wiring wouldn't cause any problems, yet I've dealt with electrical issues ever since. For all the inconvenience, Carvana sent me a $250 check.

I know the world is perfect, especially when buying a used vehicle. My experience so far has been the easiest. My truck had an engine light come on 2 days after I took delivery but Carvana took care of me and got me back on the road in no time. Sure it took a few days but all parties did their due diligence and that to me speaks volumes. Will I buy again from Carvana? Yes!

The entire experience was great. I shopped for a car from my home… No pesky salesmen trying to upsale me. The customer service reps were extremely helpful & friendly. Our best experience was the delivery. Breona was very knowledgeable & super friendly. I would give this experience 2 thumbs up.

The Carvana experience has been a disaster. I've had 3 carvana vehicles and everyone has been a lemon. I've had to deal with Silverrock twice now and have done two exchanges. Carvana's policies haven't helped me at all. Their policies benefit them and not the customer. Silverrock is also impossible to deal with. I went to carvana to help with my car problems it has done nothing but add to them.

The experience was very easy, I got the exact car I wanted. The only problem was the window tint was too dark and we had to remove it before it would pass my state inspection. It will cost me about $250 to have it replaced with a legal tint. That's disappointing for me.

This was my second Carvana purchase this month, having never purchased a car that had a prior owner. All said and done the experience was a 10/10, with but one issue that kind of surprised me. It would appear that both cars had tinted windows and Carvana needed to remove that tint. And, that was fine, but the removal actually left some traces of adhesive that were very hard to remove. We were successful in that removal, but do not think it should have been left to us. But, in the I recommend purchasing through Carvana WITHOUT RESERVATION.

I will never go to a dealership again as long as Carvana is in business. The most convenient and informative experience I could of had. If I had a question it was answered with such detail I never once thought I was being taken advantage of. The delivery/trade in process was seamless.

I thought the process was easy and quick. My one negative critique is the car interior was really dirty. There was old food crumbs and coffee stains in the cup holders, hair on the carpet, and sticky goo from old windshield stickers not scraped off. Each cushion had crumbs and debris in the folds.

Delivery of the vehicle went well. The guy delivering it was very nice. The battery was dying in the key fob (which had the wrong battery inside). The trunk wouldn’t open with the fob and it took a couple of tries to unlock the door. Luckily,my husband had the correct battery in the house so we replaced it. On day 3 of having the car a warning popped up saying “restraint system “ and this warning disabled my air bags and made the steering wheel harder to turn and it told me to go to the nearest service center immediately.

Experience was easy overall and convenient which is what Carvana is known for. It only took around 20 minutes from start to end to get my vehicle, including trade-in. However, I selected the car vending machine and did not receive the experience. My car was around back getting washed when I pulled up and when it was time to get the vehicle they just pulled it around front. The vending machine experience was not mentioned at all, and my car was not even in it when I got there. Very disappointing, if they had just said it wasn’t available or wasn’t working or something it would have been fine with me.

It was the worst car buying experience I’ve ever had. The first car i wanted to purchase just stopped working on day 7. All the electronics stopped and then it wouldn’t start. I am a single mom and needed a reliable vehicle. They switched it out with a Chevy Equinox and it was damaged, smelled horrendous, it was so loud when I drove it that I couldn’t hear anything and then found out it had no blinkers so I couldn’t even drive it. Then I received the car I have still and it’s still awful.

So many vehicle options that change frequently and a great price on a car I have been waiting to get. The tech at drop off was really helpful and made everything fast and simple. The Carvana chat support after the purchase for questions has been helpful. Have bought two cars with Carvana and will probably do all my car shopping this way because it’s so easy.

Very positive experience from start to finish. Online application process was easy to follow once I found the vehicle I was interested in. Step by Step instructions were helpful and Customer Service representatives were friendly and knowledgeable if questions or concerns came up. Delivery of my vehicle was well documented and on time. On the day of my delivery I had constant contact with the driver and all my paperwork was in order. My driver took as much time as needed to explain everything about my new vehicle, the paperwork and answered all my questions and concerns. My driver made sure I was happy before leaving the area and definitely made me feel that he wasn’t in a hurry to just deliver and go. I would definitely recommend Carvana to anyone looking for either new or used vehicles!!

This is the 3rd car I've bought from Carvana and so far this one has been my worst experience. My first two cars were great, no problems, I even encouraged people to use their site because of how great it was. Had this been my first experience, I most likely would have never bought another car from them. This one came with MUCH more more damage on the car then shown on the website. On the website it listed two cosmetic issues, one if them being water spots, the other a scratch. When in actuality it has SIX cosmetic issues.

The purchase and delivery experience was great along with the employees delivering the vehicle. They were personable and helpful with any questions I had. The only criticism I have is the vehicle not being clean (inside and outside) and only had half a tank of gas (not sure if that is standard). I mention this because for a normal used car lot/dealership, the vehicle would have been detailed and fuel tank filled. Other than that, I would choose Carvana over a dealership for the seamless experience!

AWESOME experience! From start to finish. I had to exchange my first vehicle, and it was super easy. The driver Alex was very professional, very friendly and quick, along with every single person that I spoke with over the phone.

Had a great experience with Carvana. It was quick and easy! Got to go through and choose what I wanted without a salesman throwing stuff at you. I had a trade in and delivery at the same time! I felt like what I was offered for my trade was very fair! It was easy come and easy go! I don’t think buying a new car could have been any easier.

Some damage on the driver side mirror was covered up and undisclosed at sale. By the time the cover up wore off, my return/exchange window was over. Not how you do business. Unacceptable. Now I’m being forced to make the review longer than needed for this to accept my review. Another negative experience.

I am thrilled with my Carvana experience! This was my first time using them and I would recommend them to anyone. It was easy to understand and there were no unpleasant surprises. They gave me a fair price for my trade in and were on time and extremely helpful.

Every person I talked to in the customer service department was extremely helpful and genuinely wanted to solve any issues I had. The original buying experience is very easy and if you do have a problem and need to do an exchange that process is just as easy.

Literally every single person I came in contact with was so amazing. I can’t say enough good things about my whole experience. Syd and Brandon handled my delivery and return and were just the kindest humans you would ever want to meet.

At first I was kinda skeptical about the process of how you pick the brand of car you want, but once you pick it the process is really easy. They do deliver your vehicle on the day they they will. When they are about to bring you your vehicle the driver calls and let you know that he's on the way.

They lie about the pick up - the offer we received was good and fair we were very happy with this offer. We were asked to pay the negative equity then we could schedule the pick up appointment - that's where the lie continues. I paid them the negative equity only to have Carvana tell me that I had to drive the car 580 miles into another state and drop it off. They advertise online that they pick up - THAT IS A LIE. They make a statement on Google that their advocate will pick up your car. THAT IS A LIE. Maybe before you push for payment, you should tell us that we have to drive the car over 500 miles. People work and can't just drive 500 miles on any given day. Do better Carvana!

It was absolutely the best car buying experience I’ve ever had. I literally went online, filled out the application, and chose the vehicle I wanted based on my needs—it was pretty affordable. They showed me what the down payment and monthly payments would be; everything you see there is accurate unless you enter your information incorrectly, in which case they have to do the calculations again. From start to finish, Carvana answered all my questions and reassured me that if I didn’t like the car, I could always return it within the seven-day grace period. Probably one of the best car-buying experiences I’ve ever had in my life.

The 1st car I picked out had a bad pull to the right, and the tire maintenance light was flashing when I received the car. Silverrock warranty is an absolute pain in the a** to work with and I got tired of the BS and switched cars after finding out that Carvana misleads people, telling you there is a 100% money-back guarantee. If you trade a car in, that's it, you are stuck!

When my 2025 Acura MDX was delivered, the side view mirror was broken and this damage was not shown or disclosed in the listing. I filed a warranty claim and the repair will be covered, but the process has required multiple calls and appointments and I’ll need to take time off work. The extra time and effort to fix an issue that should have been caught or disclosed upfront has been very frustrating. If this damage had been disclosed before purchase, I might have chosen a different vehicle or expected to pay a lower price.

The ease of this process can’t be beat, I was really amazed at how fast it all was. I will do it again in the future BUT you must get a pre purchase inspection. Mine found they had not replaced the oil cap on the car!! That’s a definite safety issue, also it is true the detailing definitely is not great and getting a hold of them in regards to my safety complaint I just gave up. So definite issues but not having to go to the dealer is huge for me!

This is the second vehicle purchased through Carvana and I’m disappointed this time around. I’m praying that this was the right decision. The vehicle was delayed delivery because of a check engine light. It was finally delivered with a chipped windshield and the car was dirty inside and out. It also only had half of a tank of gas. I’m disappointed because when referring carvana I brag on the quality when you deliver a car. My 1st vehicle was detailed and had a full tank. Oh definitely did not arrive with an unknown chipped glass.🤷‍♀️

My car was delayed because something was found during the inspection. After waiting an extra 7 days to get my vehicle. When I arrived to pick up the car, I asked what was found during the inspection and what was fixed. Was told that they didn’t know. Before leaving, I drove the car and found ABS malfunction and other error codes on the dash. The guy at your lot said that it would be fine and for us to take it to a shop in your network. Which I did but it took the 7 days to get it in. The shop “fixed the issue” for my wife to drove ten minutes and all the lights came back on. When I called you guys, I was told that I have to pay 100 dollars to take it to a Nissan dealership to get it fixed properly.

I rarely leave reviews, but I feel obligated to share my experience. Buying a car from Carvana turned into an absolute nightmare. What I expected to be a convenient, stress-free process quickly became months of dealing with unexpected vehicle issues, countless phone calls, repair appointments, and ongoing frustration.

This has been one of the most stressful situations I have ever been put through. I was told my some one over the phone my personal loan is fine, just for another person to tell me no it's not fine. This went on for 3 days, for the last person on the phone to tell me all of this was avoidable and there was no issue with my loan arriving at a Carvana storage facility near me.

I am very happy with the purchase and the process. The delivery person was outstanding. Delivery was on time and the delivery person was great with the information. Love the vehicle and the whole experience.

Carvana says they give you seven days to find any damages to your vehicle that they did not list and unfortunately they ignore that and will never ever fix damages you found within the first week. That has been my experience. Their insurance company refuses to accept any claims and hopes you will give up.

The process was so easy and very convenient. Delivery was quick and the driver was very friendly and informative. He made sure we were comfortable and all questions answered. Will definitely use Carvana again.

The car received has several things wrong electrical and the turbo. The guy that delivered said he noticed the ac not working but thought it was just where the car didn’t run long enough. How way home not even 20 minutes of driving the check engine light came on.

“My experience with Carvana was excellent. The customer service was great from start to finish, everything was on time, our 2024 C8 Corvette Z51 was exactly as it was listed. The whole process was easy and straightforward, with no surprises or hassle. I’m really happy with my purchase and will definitely be buying another car from them in the future.” Keith & Fa'auiga

-- Day 1 - 6/17 - Car had a nail in tire. Took it to Discount where they found the nail. They also said the front tires needed replacement. Told them I got the vehicle on Carvana who states the tread is ok. They said that's the problem with Carvana. They only look at the center of the tire. Ended up having to spend over $600 on two new tires plus get an alignment. -- Day 2 - 6/18 - Check engine light. Took it to Firestone as we were told to per the car warranty. They said when Carvana did the oil change they failed to properly put the oil cap on. So they ordered a new one and reset the check engine light.

The only bad thing I can say is that I was supposed to get my car on June 20th but it got delayed a day and I received it on June 21st. Overall a great experience though! The staff that I spoke with on the phone were very kind and respectful. The delivery driver was amazing. The condition of the car matched what was displayed on the website. So far so good.

Buying my 2026 Kia on Carvana was the easiest, simplest purchase I have ever had. They took care of everything. I signed my name. Then my car came and the plates came a few days later. It was Easy Peasy, thank you. When it comes time to purchase my next vehicle, I will be back.

My experience was professional, drama free and was even given extra time to decide if I really wanted to keep the car. I consulted with 3 mechanics and decided to stay with my original purchase. I do appreciate Carvana advocates patience and understanding.

​The Reality of "Carvana Certified": Disappointing Condition & Delivery Unprofessionalism ​While the actual online buying and financing process was incredibly easy, the vehicle delivery and vehicle condition were a massive letdown. ​Carvana completely dropped the ball on their vehicle inspection and detailing standards for my 2025 Buick Encore GX: ​Cosmetic Damage: The car arrived with far more scratches, dings, and dents than what was disclosed or identified on the listing. It honestly looks like the previous owner abused it. ​Mismatched Tires: It came with two completely different pairs of tires instead of a matching set.

I had an amazing experience with Carvana from start to finish. Every advocate I spoke with along the way were all very helpful. Even with a couple small hiccups along the way, it was a great experience.

I'm not truly happy, but I have no choice but to keep it. The vehicle I picked supposedly had more options than the one I'm driving. But, I'm not going to go through the hassle I had between NY and Carvana with the insurance and such. The interior was ridiculous, took me a few days to remove the stain from the carpet and get the smoke smell out. Don't get me wrong, it's a decent vehicle, but price was for way more options and I feel like they gave me a similar but different vehicle without all the options. (And you can't go back and look at the original description because it's not there once purchase starts.) Truly have to reconsider this whole thing next time I look for a newer vehicle. Color me disappointed. The people there were really nice, but. . .

My experience with Carvana has been incredibly disappointing. Less than 24 hours after taking delivery of my vehicle, it broke down with a transmission failure message. I had it inspected by a repair shop, and the list of issues was shocking. In addition to the transmission problems, the mechanic found multiple zip ties holding components together underneath the car, worn front and rear brake pads and rotors that needed replacement, a headlight assembly that needed to be replaced, a battery that failed testing, engine oil seepage, and a leaking strut. While Carvana agreed to take the vehicle back, the customer service that followed was just as disappointing. After I had already paid $690 toward the original purchase, they would not make any effort to expedite a replacement vehicle, would not waive the $250 shipping fee on another vehicle I found, even though it was more expensive than the first, and would not offer delivery of the replacement.

Carvana has been nothing short of spectacular for me! Every issue I’ve had they’ve fixed. Carvana is the future of car buying! This is the way to go. They will take care of you! I went thru multiple cars until I found my dream car. Carvana even offered discounts to make the experience even better.

Amazing experience, second time doing business with Carvana and I'm very satisfied with their service, professionalism and fast process. My car was delivered on time as planned, representative was in communication with me during the online steps and after my purchase. Great experience, definitely recommend.

The ordering process was great, although I chose the van partly due to the free next day shipping, and didn't find out until checkout that shipping would be almost $600 and not delivered for 4 days. We soon noticed that the original floor mats (that had been in the trunk in the pictures) were missing and replaced with tiny mats that didn't fit. Also, the trunk carpet was not attached. The front passenger power window will not work, so it's at CarX getting repaired now. Otherwise, I love my new van!

I paid the full purchase price for a car from Carvana and was told it would be ready "tomorrow." That was almost a month ago. Since then, my pickup has been delayed three separate times at the last minute. Today's experience was the final straw. I was scheduled to pick up my car at 11:30 a.m. and had received two confirmation messages yesterday telling me everything was on track. Then, at 9:30 a.m.—just two hours before my appointment—I got a text saying it had been rescheduled again. Every time they apologize and promise the next date is real. Every time I believe them. At this point, I feel like a fool for continuing to trust their promises.

I had a great experience. Everything went well. The online process was straightforward and user friendly, I opted for pick up and the staff at pick up was amazing. The car came out the vending machine looking like it was off the showroom floor, I definitely recommend using this service. It worked well for me and I’m loving my new vehicle. Look on the site. Mine is the 2021 BMW X6 with 51000 miles plus miles sold. I’m a real customer and this is my experience. Thank you.

I would strongly recommend avoiding Carvana. My delivery has been delayed multiple times, and I’ve been left without a vehicle for weeks with little communication or urgency from their team. Every promised date has come and gone, and no one seems willing to make things right. Buying a car should be an exciting experience, but this has been nothing but stressful and disappointing. Based on my experience, I would never use Carvana again and wouldn’t recommend them to anyone looking for a reliable car-buying process.

Will absolutely NEVER EVER deal with this company again. They rescheduled my delivery twice, second time AFTER getting a call from the driver that my car would be arriving that day. 20 minutes later it was rescheduled again, this time leaving me with no car. I am single Mom of 2 kids and a full time job. I now have to rent a vehicle for the week to get my kids to daycare and myself to work and HOPEFULLY third time is a charm. I will take my time with a dealership from here on out. THE WORST EXPERIENCE EVER!

I reached out to Carvana prior to my seven day money back guarantee to inquire why I wasn’t given any floor mats for the 2022 Jeep Wagoneer that I purchased. I was shut down immediately and advised that my seven day window had already passed. I was told that their policy is that the day it was delivered counts as a day even though it wasn’t delivered until that night. Long story short, they skimp and aren’t truly worried about customer satisfaction. I advised them that I would be leaving a negative review and that I couldn’t imagine that was worth the cost of the mats that should’ve came with a $43,000 car… Kevin just said “Sorry that’s not the response you wanted”. I took Delivery on Thursday at 5:00 PM and when reaching out the following Thursday at 8 AM (I’ve been out of town since), was told, "Sorry, seven days is up." The Math isn’t adding up…

I am extremely disappointed with Carvana and will never purchase another vehicle from them again. I have purchased five vehicles from Carvana over the years and considered myself a loyal customer. Unfortunately, this most recent experience has completely destroyed that trust. After I completed my purchase, took delivery of the vehicle, and the financing check was accepted and cashed, Carvana contacted me claiming that I owed an additional $2,665 due to an error in the transaction. The contract I signed showed a $0 cash down payment, and at no point before taking delivery was I told that additional money would be required.

Everything was smooth for the most part. Ordering of the vehicle pay off of my trade-in delivery, etc. My biggest problem and challenge was when you allow a purchase when somebody logged in with an Apple ID that has zero availability of an inbox for a email. I had a tough time getting that order notarized because the email doesn’t exist. You should have a warning or not allow Apple ID sign ins without a valid email. Fortunately, I already had an account from another purchase and I had to spend countless minutes on chat and discussing with people on the phone to get this email switched over for this one particular event. That was the single biggest hassle of the whole process. And it could have been simply avoided by not allowing me or warning me that Apple IDs do not receive associated emails to the purchase.

Well the car was damaged in transit. You were quick to approve the replacement part but I have to wait and then leave the car for few days to get repaired. Also there were more scratches and chips than what was said on the imperfections. The communication has been great and the whole process of picking up the car and trading in my old car was very easy and pleasant.

This was the worst car-buying experience ever. I could not transfer the vehicle under Massachusetts law. 4 or 5 calls to my insurance company is completely unacceptable. The only reason I completed the transaction was because I needed a vehicle and Garris ** was exceptionally kind trying to help us. He is the only reason Carvana even got a rating.

This was the best buying experience I've ever had. Just out of a bankruptcy and shopping for a vehicle was very frustrating... Other dealerships seemed to only be interested in taking full advantage of my Situation. They wanted huge down payments and high interest on high mileage vehicles.. I ain't giving up and decided to wait a while and then I came across Carvana. I still can't believe how simple it was.. Zero down on a great truck. An affordable payment as well. I just used the app and when it came time to get my truck, I chose to pick it up. I it literally took fifteen minutes. No joke. They had my truck ready and only needed to see my license and proof of insurance.