Carvana Reviews

I purchased a 2022 Chevy Silverado. It arrived yesterday 5/7/26. No only did it arrive filthy, like the person who detailed it had no idea how to use wax or a rag but I drove it for the first time today, went less than 10 miles TO ADVANCED AUTO TO PURCHASE NEW CLEANING MATERIALS TO DETAIL THE THING and several dash lights came on. One being the Service Tire Monitor system. I tried to scroll with the DIC button on the steering wheel to see which tire need attention as they all seemed fine; THE DIC DIDN'T WORK, SO NEEDLESS TO SAY I COULDN'T SEE WHAT ANY OF THE ISSUES WERE!!!

The initial process was excellent and straightforward. I was excited about the arrival of my new car. Once it arrived and as I was filling out paperwork with the driver, I noticed some rust on the suspension strut. This worried me right away and I couldn’t wait to have it unload it so I could review the bottom of the car entirely. Once the driver left, I drove the car into my driveway and thoroughly reviewed the bottom of the car. I couldn’t believe what I was seeing. The bottom was extremely rusted. There were some brackets so corroded that I’m certain these would break anytime soon. This car shouldn’t have been sold as is. What’s more disappointing I paid the 1,990 shipping fee. Carvana should post pictures of all cars under carriage so the buyer knows what exactly they are getting.

Wow! This was an amazing experience. I can't find 1 negative thing to complain about. This to me is the new standard. Everything was beyond expectations. From the delivery to extra drive time to decide. I can absolutely say that all the boxes were checked.

It is so crazy how easy and simple Carvana makes things. I will never step foot into another car dealership again. The man who delivered my vehicle was so kind and my experience was fast and easy from the very beginning. Thank you so much for the amazing experience!

I'll start with this. Purchasing, financing, delivery and customer service was exceptional. However the cars themselves were a different story. 1st car 2015 Ford Escape Titanium $16,000 with $10,000 down payment. It needed $10,000 in repairs and was blue book valued at $6,700. It was exchanged by Carvana for a 2016 Ford Escape Titanium at 17,000. Same down payment. It also needed repairs of a little over 8,000. Returned for a full refund. After all the headache and paying to have them checked out, Carvana kept $1,000 of my down payment. Use caution ⚠️ in purchasing from them.

I'm never the one to leave reviews but I will never recommend Carvana to anyone after this. I traded my old vehicle, a 2012 Chevy Silverado, for a 2019 Nissan Rogue. I had the car for 2 days before the dash lit up like a Christmas tree and the car started shutting off while on US-1. This company couldn't even give me the decency of returning my old trade in and instead forced me to either buy a new trade in, with no additional discounts or even empathy given, or receive a refund of the old car's payment value and be without a vehicle. Facebook Marketplace sells better vehicles than this corporation, and if you can stay away from it.

Absolutely awful experience, disappointed and disgusted in this company. Purchased a Tacoma, they received our payment from our bank on April 3rd, was set to be delivered by April 8th. They called, said the truck "wouldn't start." New delivery date of April 10th, but never heard back from them in regards to what was wrong with the truck. At this point we're very suspicious and concerned obviously that "the truck wouldn't start" and no further information. Is it the battery? Starter? No contact with us. Truck has almost 90k miles. We both agree and have an uneasy feeling in regards to the vehicle we purchased that currently "won't start." All communication from Carvana also disappears at this point, which seems to be their specialty after they steal your money.

I paid non refundable shipping on a car that arrived a few days later and was broken. The customer service reps I called twice were not helpful in my return since I wanted my shipping charge refunded. The customer advocate that called me did help get my shipping fees refunded. However my registration was tied to the car (from my trade in) and no one could get me my registration documents and told me I had to go to the DMV. All in all poor score for convenience on a car that cost too much to be completely honest. And poor customer service until my customer advocate phone call. Overall they wasted my time and resources to get a new car.

I had a horrible experience with Carvana. The process started off smooth, but the delays and lack of communication became very frustrating. Registration and paperwork took much longer than expected, and getting updates was difficult. Customer service did not give clear answers, and the overall experience caused a lot of stress. I expected a much more professional and organized process. Unfortunately, I would not recommend them based on my experience.

This is the second car I’ve purchased from Carvana, and they did not disappoint! I regret the times when I spent hours in a dealership and I’ll never go back to that exhausting, anxiety-invoking foolishness again!

They sold me a lemon in 2020 and it is the biggest pos. Problem after problem. All happened after the 30 day warranty window expired because the car was stuck at a Ford dealership for 1 month about 7 days after purchase. Then about 3 months later, $3k more in repairs. And repeat for the last 6 years. Worst mistake.

I cannot express how happy I am with my purchase from Carvana. I haven’t shut up about it since they dropped it off! The entire process was EXTREMELY simple. It was also super quick and seamless throughout the delivery part too. I really am so happy with my car and how easy this was. I had been struggling for months trying to deal with dealership sales people and was becoming really defeated with my car buying experience.. It should be an exciting thing, but it wasn’t. At least not until I found my car! I have recommended carvana to all of my friends and will absolutely never buy from a dealership again. Thank you carvana for making the process of buying my first car, exciting! I couldn’t be happier.

I recently sold my car to Carvana at the Spring, Texas location, and the experience was impressive from start to finish. I’m a firm believer in giving credit where it’s due—especially when a company nails the "user experience."

From the no-pressure approach online, to securing financing with literally two clicks, the selection and purchase process was extremely easy. With exactly what I wanted in Florida, the option to ship for a very reasonable price with exact arrival timeline made for a very positive experience. Once it arrived, the associate at the Nashville location helped make a couple of things right, and immediately: replacing the missing charger with a new-in-box unit, and getting the rear tire aired up.

This is the worst experience I’ve ever had. I will never purchase a car from Carvana. I told everyone at my job and family how this company has lied, manipulated and disappointed me. Never get a Tesla from here. They don’t know how to properly list vehicles. An AWD long RANGE might just be a RWD. It’s a tactic. They give you a timer on vehicles even if the particular vehicle you want isn’t available. Making you choose a car you don’t really want. The 150 point inspection is done by children. Nothing is inspected. Now you’ll be stuck paying hundreds of dollars for a car you don’t want that you have to take to a dealership to be fixed. This is honestly the worst experience with buying a car I’ve ever had. Returned two cars because they disappointed me.

I am in the process of returning a car that I purchased at Carvana. Warning do not buy a car from Carvana. Do not buy a warranty from the Carvana sponsored warranty company Silverrock! If you do, you will be sorry.

First time purchasing with Carvana. I found it to be very easy and quick while the website and app were having some minor issues. The vehicle showed up on time and the driver and his trainee were very friendly and helpful with my trade in. There was a technical issue with their app saying that I was supposed to have a check for them but they worked diligently to get it resolved. It took about an hour to resolve. Once the vehicle was unloaded I took it for a test drive. I noticed that there was a strong cigarette smell in the vehicle despite their being an air freshener in each cup holder and door and under each seat a total of 10 air fresheners trying to mask the smell. This was not disclosed on the website anywhere.

The buying experience was super easy and drop off was seamless. The only reason for the rating is two things. 1. Two tires needed to be immediately replaced. 2. They did not warn or consider that the level of tint and local laws. Instead of only feeling the happiness I immediately had to spend 1200 just to get the car inspected.

I haven't been car shopping in over a decade, and I was dreading the experience because I just don't know much about all of it. Buying my car through Carvana couldn't have been easier, though. Every step of the process was clear, fair, and simple. I was able to take care of everything from home and have my car within a couple days. It took what could have been a high-stress experience -- an unexpected need to get a car right away -- and made it a breeze.

Start the process of purchasing a vehicle and tried contacting Carvana and could get anyone on the phone. Requesting VIN number of vehicle for insurance and it kept saying the vehicle was not available. They canceled the vehicle and then when I asked them for my refund of $990 they told me it was nonrefundable and I could not even use it on another vehicle which is a bunch of bullshit.

This is the second vehicle that I have purchased from you guys. Two of my children have also purchased automobiles through you guys. This is the only way to purchase a car. There is no haggling the price is what it is. I have been extremely happy with my purchases. I would recommend Carvana to anyone looking for a new or newer automobile.

Check engine light came on after driving for 7 miles. Took it to one of Carvana’s contracted mechanics. The car has been in the shop for over a week. Mechanic has done a poor job about keeping communication lines open with me so I have to keep calling them. I never approved the repair (I would have just returned the car) but the mechanic took the car apart because Silverrock approved the payment of the repair. Silver rock doesn’t own the car - the mechanic should have verified with the owner that they wanted the repair done (I’ve never had a mechanic disassemble my cars without my consent before). All Silverrock does is decide where the mechanics paycheck would come from - them or me. But I’m guessing that’s why the mechanic started the repair with my knowledge or consent - to guarantee himself a paycheck. Just filling this review hasn’t even been user friendly. Definitely would not recommend Carvana to anyone.

I totally enjoyed my buying process. There were a few bumps in the road but after communicating with the escalation team and Jacob both of whom I feel like went above and beyond to gain a satisfied customer. I love my new car. Carvana rocks.

The car was delivered, and it was filthy. There were items on the car that weren’t working as well as damage that was not reported. We were assured that we would hear something right away and I still haven’t been able to talk to anybody and today marks my seven day this is my second car from Carvana. I helped both my girls by from them and my husband bought from them as well…. This is the worst experience by far.

Overall, I had a good experience. It was fun to see my vehicle lowered from the up toward the top of the "vending machine". I was disappointed that the vehicle was not detailed or even washed like most places. It was still fairly clean, but not what is expected when purchasing a vehicle.

The online purchasing, delivery, and trade in experience was great and smooth sailing. The only aspect I was disappointed in was how damages/imperfections on the vehicle were shared. While the 360 view was available and there is a statement about not every minor imperfection being pictured individually, it feels slightly off to show some of the very minor things but a relatively significant chunk of the very rear window edge was missing (rock damage possibly?). While it is completely cosmetic, I wouldn't consider it minor. Everything else about the experience was great, and I would do it again. But that one small aspect does make me have a thought in the back of my mind that it's possible a bigger issue may be hidden as well at some point.

The online experience and overall experience was wonderful but the pick up location/dealership was terrible. Despite having confirmed all documents days prior to our appointment, we arrived at our scheduled appointment and had to wait an hour and a half to get our car. We also did not actually get the experience it coming down the tower despite me communicating that it was important to us. They told us they were cleaning the car while we were there and when they did put it in the tower, they put it on the very bottom. The lobby had a corn-hole game but it couldn't be played because one of the bags had bust open and no staff had cared to clean it up. This gave it a dirty look and seemed silly that no one stopped for 5 mins to vacuum up the beads for safety. Also, the locked staff area door shouldn't be propped open. The entire time we were there, the staff only area that requires a keycard was propped open with people walking in and out. This is unsafe.

Truck was delivered quickly and on time. Truck has been what I expected it to have been so far and only one minor hiccup, but that was not Carvana's fault. Issue has been resolved and I will definitely be buying my next vehicle through them.

I dropped off my car and picked up my new purchase on a Saturday. Everything went so smoothly, very nice people. They said during the week it's a lot busier with the auction side so I'm thankful it was quiet and organized. All the paperwork was on order ready to go. Love my car in such good shape. Also want to mention your website....It's complete, user friendly and nothing I would add....So far....Coming from a Business systems analyst. Thank you for a seamless, painless experience.

I drive a like new 2016 Dodge Caravan worth around $7000 in trade in value and decided to sell instead to save time, they offered me $1500, this is ridiculous and shows me they are out to cheat people needing money, in my opinion they are garbage.

I was a little wary buying online but I was told by my son and a few other people I trust to do it, I'll be very happy. They were right, the experience was so simple, I kept looking for the dealer nonsense you normally go through but that didn't happen. I highly recommend Carvana. And if your delivery driver was 1/2 as good as mine, Maria, you'll be glad you did it.

I had a great experience. My saved search notified me when a car I wanted was available, the delivery was smooth, the purchase was easy. I appreciate that I was given a voucher to install the front license plate. I brought the car to a mechanic after delivery and no major issues were found. The car was delivered as advertised, even had an extra key which wasn't on the listing.

Listing was clear, complete and accurate. Purchase process was well explained and presented no surprises. Delivery was prompt, professional and provided answers to all questions. Post delivery service was excellent and delivered to all expectations.

Ordering and pick-up process was easy. This is the second car I bought from Carvana. My pickup was delayed from the original date, and the car was not detailed before pickup and only had a 1/2 tank of gas.

Everything has gone smoothly so far, and we are happy with our purchase. The vehicle we purchased is just what we needed. The young man who delivered the vehicle was professional and courteous. I can't give much more as it is still early, and we haven't received our title yet and I have read that can be an issue.

This was supposed to be an easy, seamless experience however that stopped once the car(s) arrived. Initially I ordered a 2020 Cadillac xt4 that had serious mechanical issues so I returned that and purchased another Cadillac but this time xt5. It too has issues however due to Carvana’s 3 can exchange policy I was afraid to exchange that one plus I truly liked the vehicle. It has been a nightmare every since with getting repairs done that were not disclosed in the sale via their “inspection” they advertised and I have complied with every and all requests they along with Silver Rock has asked of me yet I continue getting push back.

This was by far the best car buying experience I've ever had. The delivery had no hiccups. They were very responsive and helpful when I had questions. We had the car looked at professionally and it was in perfect condition.

I am very pleased with my experience buying a car from Carvana. No dealership, no hassle. Offer their own financing, insurance all thar was nice too. They were transparent about the cars history and damage which is very little but they were HONEST. My kid got to put in the coin and we watched the car come down the vending machine. My appointment to pick up my car was only 15 minutes long. No issues, and nice staff member helped us. The car is amazing. It's clean, it's super nice. Highly recommended.

Absolute garbage 🗑️ Clutch is chattering, wheel bearing is shot, clutch safety switch failed, brake rotors are warped, exhaust is about to fall off from rust. Their photographer needs a medal for how they hide this junk. Will never ever use Carvana air by an online car again, my mistake. All this after the car showed up a week late and cost me a day of work.

Carvana Sucks! Offered me $21,000 for my car and then stiffed me after I agreed to sell to them. I accepted their offer for $21,000 and was told that they would respond in 1 to 2 hours. When I still had not heard from them the next day I got the royal runaround. They passed me on to several different people until I got to Verrick who said that I need to resubmit some information. I gave them the same information that they already had and on which they based their offer. The offer now dropped down to $19,000. I told them this was not acceptable and Verrick spoke with a supervisor and again the answer was $19,000. I made a commitment to buy a new car based on their $21,000 offer only now to have them decrease it by $2,000. I took the car to a local dealer who paid me $19,500 on the spot. I will never deal with Carvana again!

The buying process was overall pretty good. I would say that having to get insurance within less than 24 hours of the order seemed a bit much and forced me to go with an option I may not have chosen otherwise. I will say that the extensions on the loan going forward (the bank was holding it up doing their paperwork) was much appreciated. Vehicle delivery was great. Done in about 20 minutes. The woman who delivered it was very nice and answered all the questions I had. I was able to find some damage and issues that weren't included in the photos. The tailgate has a dent in it with paint missing. There are also some decent scratches on the tailgate.

I purchased a 2024 Hyundai Santa Cruz Night Edition. It was supposed to be delivered on April 25, 2026. Actual pickup date was 29 April. There were minor blemishes from use but no major damage. Upon pickup I noticed that the passenger rear quarter panel has been rubbed against something. It scratched the paint and the plastic molding. My advocate nor did anyone tell me about the damage to the vehicle. I went back inside and showed them the damage. It was chopped up to a transport issues. My advocate took pictures and gave me a number to call. I paid 1900 in transport fees. The vehicle started out in Oregon and then was delayed in Arkansas. I got multiple emails about the location of my vehicle but at no time did I get one saying it was damaged.

The trade in process was good and I believe I received a fair value. The failures of the transaction were associated with the car I acquired. The 1st day I got home the battery failed. I jump started the car and took it to my local Chevy dealer. It needed a new battery. Additionally, the tires were extremely out of balance as well. Total cost to me $406.89. Since the dealer installed the battery and balanced the tires there was no help form Carvana. Don't expect a serious inspection from Carvana. Importantly, the car was advertised as having 2 key fobs. Only one fob was delivered with no explanation. This will cost a$200 - $300 more to remedy. Interestingly, I turned in 2 fobs with my trade in. It's now advertised as having only one. The repeated mishandling of key fobs, which are expensive, appears odd and I believe Carvana should look into that.

Quickest, easiest, and awesome customer service!! After getting my car through Carvana, I will never go to a dealership in person again lol! No haggle, no long hours... The process is beyond better than what I expected! Scroll through many options, select your car, start the process!! Literally less than 20 minutes....

I would not recommend the experience to a friend. First, there was a lack of clarity in communication when arranging financing- Carvana asked if I was pre-approved with my lender. I had filled out a form online with my credit union which said I was pre-approved up to a certain amount. With no further detail from Carvana about what "pre-approved" meant, this seemed sufficient. However, once the process started, it became clear Carvana was expecting much more concrete plans from my credit union, which I had to scramble to satisfy at short notice. Then, as this progressed, Carvana claims details will take days to verify, while notifying me that I have hours to complete the process otherwise the purchase will be cancelled.

I'm very happy with my 2017 Land Rover Discovery—it’s been a great vehicle and has exceeded my expectations. The entire experience of purchasing through Carvana was smooth, convenient, and stress-free. Being able to complete everything online and have the car delivered right to my door made the process incredibly easy. Carvana truly simplifies car buying, and I would highly recommend them to anyone looking for a hassle-free experience. Overall, I’d give them a 10/10.

Very easy to do business with. Love looking for what I want to buy and taking my time with shopping. No pressure ever. The sale to the delivery was great! The person who delivered the vehicle was fantastic!

Selling, Shopping and buying with Carvana was an amazing experience. The customer service personnel was people in the USA and very friendly and helpful. I loved that. The service after the sell is solid .. I found a few issues with the car on the way home. Carvana was quick to get me into a Service Center and took care of everything and even gave me a loaner car while it was in the shop.

I love the weather service on the internet. I Love The Way of the delivery service and I love the way the person that delivered, it was so professional, but the truck is excellent, no issues, and I would let people know about your service.

Best car buying experience of my life, and I've purchased many over my 60 years. Everything was smooth and seamless, the most difficult aspect being choosing a car from the myriad of options. The efficiency of Carvana was highlighted as I actually utilized the 7-day exchange program. The first car was not to my liking (performance-wise only), so I selected a more suitable model that arrived in near showroom condition with a barely broken in 40k miles on odometer. I also used their very reasonable financing and purchased the extended warranty plan.

I never imagined car buying to be so painlessly easy! I had been debating for the past couple of months, but when I came across the Carvana offer I was like, "never hurts to try." I was scrolling, found a vehicle, put in the details and before I knew it, had purchased a new car! No gimmicks, no run around, no long wait for paperwork or financing...It was awesome! I will never buy another car through a dealership as long as Carvana is around!

I traded in my old car for a much newer 2025 Nissan Altima. The transaction went very smoothly and delivery and pick up of my old vehicle went perfectly. This is the 4th car that my wife and I have purchased from Carvana. We won’t shop anywhere else.

Upon driving the vehicle off the lot we immediately noticed two cracks in the windshield, one directly in my wife's line of sight while driving, the other on the passenger side. I called up the woman who sold me the vehicle and even though it was less than five minutes since we left, she stated since we drove it off the lot and none of us immediately noticed there's nothing she could do and I had to call SilverRock, which by the time we did they were closed until Monday. When I did call them they stated I needed to go through Carvana as it was within my first seven days which caused me to lose two days talking with anyone.

An easy and low stress car purchase experience. Just need to make electronic payment work better but from ordering to delivery it was a great process. Need to fix so purchase can be made as a business.

Very pleased with the process. Easy to use and helpful with process. Fair price for my trade in. Like that you have time to decide if you want to keep the vehicle or exchange it for another. Plenty of time given to do that. Quick delivery and knowledgeable about the process when delivering.

Imagine you go to a car dealership. You find a car you like. The dealer makes you an offer on your trade. Everything looks good and you proceed with the paperwork 15 minutes later. At this point you look up your actual loan payoff on your existing vehicle. You update that information and the dealer says, "oh, you owe $1,00 less than you thought. In that case we are reducing your trade value by $600 dollars".

2nd time purchasing through Carvana. My first experience went great. My second was not as smoothly. The customer service reps on chat were absolutely useless. They send out generic responses without even answering my questions. One rep told much told me I wasn't seeing what was staring me in the face. The vehicle had all green checks marks for maintenance. I didn't hear the loud clunking noise on my initial test drive around the block, but after the car was released to me, a persistent clunking sound started within 5 minutes of my drive. Turns out there was something wrong with the car. The repair is being covered, however, the inconvenience is not appreciated. Giving 2 stars only because the overall process was quick.

Found a car. It was listed as "pick up in Plainfield, IN tomorrow." We needed it then. It was important. Filled out all of the paperwork, arranged wire transfer and at the final step - "Select your pickup appointment" it was 6 days out! I called Customer Service and was told there was probably just one appointment left and it got taken before I finished. (This was not true as I found out later). I escalated to higher in the customer service help line and spoke with someone who assured me they would try to reach the Plainfield pick up spot and see what could be done. I was promised either a call back or an email that evening. Neither of these happened. I canceled the order. 2 days later, saw the same car, available for pick up in Plainfield, IN - Tomorrow (2 days before the first available appointment I was given in trying to purchase this very same vehicle).

I have never been this disappointed in a car buying experience. My husband and I were trying to purchase our THIRD car from Carvana, and it showed up with a cracked grill. We didn’t even notice it at first because the car was still on the truck. While the rep was going over the car, she pointed out a bag in the trunk that she thought was an accessory… It was actually a replacement grill. So you expected us to install that ourselves? Seriously? We immediately said we didn’t want the car, and then spent over 2 HOURS trying to get out of the deal. There was a trade-in involved - a Mercedes that we also bought from Carvana, so that was another hurdle. To make things worse, the rep marked the car as “delivered” while she was still there going over the purchase and car.

The purchase process was good. Within 7 days noticed a ticking sound from the engine. Mechanic says, timing chain is going out. Silver rock denied the claim. Custom advocate tells me to take the car to a different mechanic and tell them to write it up as a safety issue. I'm stuck with an unreliable car until it actually breaks.

I would give them a ZERO star review. They lied about picking up your car. The Portland Oregon metro area is not in their pickup area. Would have to drive the car to the Seattle metro area. CAN WE SAY FALSE ADVERTISING.

Was kind of hesitant at buying a car online. Carvana made the whole transaction totally painless! Purchase was so fast and easy! Financing and delivery went so smoothly! I absolutely LOVE this car! Carvana you are the GREATEST!!!!

The vehicle was almost completely perfect. The major flaw in the inspection of the vehicle that was performed by your staff was inadequate, the front passenger tire/wheel was losing air after it was dropped off. The next morning I went to the tire shop to get it looked at and we found that the wheel itself was dented and had a crack in it and not able to be repaired. I had to get different wheels put on so I could go out of town as planned. I would expect a more thorough review of the vehicles before they are delivered and not cost me additional money that had to spent on a nearly new truck.

Fantastic customer service. I had a few issues and they fixed everything in a timely manner. Very professional service. I will never shop at a dealership again. FANTASTIC Experience. Even the delivery service was great.

The ordering process was horrible. I chose my truck on a Friday afternoon and the expection was I would obtain insurance immediately. Not possible unless I went online to an agent other than my own. The truck also came with an electronics issue that was clearly not addressed by Carvana. That has yet to be resolved. There is NO listing on the site to talk live to an actual person during the purchase process.

It would have been nice to know about chipped windsheild (which I discovered when changing worn-out wiper blades). Other than that, the vehicle is awesome!

We have purchased two vehicles from Carvana this year - one in February and one in April - and we could not be happier. Both cars seem to be excellent and the process of buying them was easy and flawless. We picked up one vehicle from a local Carvana location, and the other was delivered to our home - in both cases, Carvana was flawless. I also really like the ability to easily add extended warranty coverage online at purchase time, and to customize the type and duration of coverage. Carvana transformed car shopping from a nightmare into a pleasure. I wish I'd known about Carvana months ago!

My first car did not really meet my expectations. It developed a rattle in the underside of the car. It also was not detailed before pickup. My trade-in went flawlessly and everyone I dealt with was very helpful and professional. I really appreciate how polite everyone in customer service. So far, I really love my new vehicle. I had it checked by my mechanic, and he said all it needs for inspection are new rear brakes and rotors.

I placed my order. Paid the non-refundable delivery fee to a Carvana near me and the down payment on the 2013 Ford Explorer. Selected my time and date for 8.00 pm at night. I live in Jacksonville so that's a 2 and half hour trip one way. 5 hour total trip with 3 kids so I changed the time to 8 am the next morning instead. It was all approved. I did all my task then I start getting contacted apologizing for the delay that I wasn't even aware of. Then they delayed my pickup time for 2 weeks after I had just sold my other vehicle thinking I was picking up my Carvana car 2 days later not 2 weeks later. They said the delay was because a faulty back up camera but yet the camera is still not correct. The back up lines are stuck like I'm always turning. They don't line up.

Was in the process of purchasing a car from them last week and they told me my 1099 income was just fine. That night a large amount of money came out of my account for a down payment for a car. The very next day after the down payment money was taken they called me and said my 1099 income was not okay to get a car. I told them I need my money back because this is bullshit. "Somebody had just called me and told me I was approved and you guys have taken my money." That day they took hundreds more out of my account. Here it is a week later and I'm still waiting for them to give me my money back. These lying snakes in the Grass said I was approved, stole my money and then said that I cannot be approved and still have not returned it. DO NOT DO BUSINESS WITH THE SHADY SNAKES. THEY WILL STEAL FROM YOU. THEY DID IT TO ME!

Very disappointed in Carvana. Car arrived and I traded in my car at the same time. I noticed some scratches on the purchased vehicle (Camry) and also the detailing of the vehicle was unacceptable. Looked like there was bbq sauce (not stains) in between seat and door. Seats were left with a dirt residue. After haggling with them to get it detailed and then the amount (they offered $100) for the whole car.. we settled on $150. The exterior was never settled. I asked for some touch up paint and they refused. The scratches were not listed online when I purchased the vehicle. Now I'm stuck.. I could have them pick up the car but have no vehicle as they will send a check for my trade in. Poor service and beware of Carvana.

The car arrived with very poor detail on the exterior and Very filthy interior. I spent hours cleaning up food and other fluids such as gum and liquids. Undisclosed chipping windshield. The driver was nice.

We had recently lost our car in an accident. We went to several dealers and each tried to play games with us. "Oh, we just sold that car, I have something even better." This included changing prices from those found online to adding "special coatings" to raise the cost of the vehicle. With Carvana, what we saw was what we ended up paying. No sales gimmick, no sleazy salesman, just a list of cars with the actual price. Once we selected a car, it was just as easy. The site walked us through the process slowly and answered any and all questions that we thought up as we went along. Easy, HONEST, and less hassle than I ever thought possible with buying a car.

The experience being my first was exceptionally great. The only part that became a little confusing was both my husband and I bought cars thinking we were transferring our plates. When my advocate arrived with the new vehicle it had new plates on it. This could have been better communicated. Also, letting people know they need their title at delivery too. I knew this but it wasn’t talked about until my advocate called me for delivery.

I purchased a low mileage 2018 ford ecosport (44,000 miles) at the end of January. I drove the car 45 days and it completely broke down mid driving. My spouse found out the car had an engine recall after calling Carvana. We got the car to a Ford dealership who confirmed the car broke due to catastrophic engine failure. The car remained at the dealership for 2 1/2 months waiting for a long block. Got the car back for less than 5 miles and it died in the middle of the road with traffic behind me. Again got it back to the dealership. A battery, alternator and gear shutter engine had to be replaced. Hard to believe there was a 150 pt inspection done on the car.

The sale for the most part was smooth. Shopping was great. Lots of choices. Only drawback is purchasing sight unseen there were more dings and dents that were not shown in the condition of vehicle but it's a used vehicle what it is they could detail their inventory a little better. Other than that vehicle runs and drives good.

Love the 2017 van we purchased. However don’t love that it was delivered with the AC not working and that was not mentioned at all. It has been a headache to get it into a an in-network repair shop far away from me, when I feel it should be covered at any shop near me that can get it fixed. Very frustrating. Also the van was semi cleaned but not a “new car” clean, smeared windshield, seats needed extra cleaning ect… Not terrible but not what you would hope.

I purchased a 2020 Mercedes-Benz GLB from Carvana on March 18, 2025. Within the first year, I drove the vehicle less than 11,000 miles. On March 26, 2026, the vehicle broke down. Before that happened, Carvana directed me to one of their partnered mechanics, who inspected the car and told me everything was fine. That turned out to be completely false. When the vehicle finally failed, I took it to a certified Mercedes-Benz dealership, where a full inspection revealed nearly $16,000 worth of damage. These were not minor issues — they were serious mechanical failures that clearly existed prior to my ownership and were completely missed (or ignored) by the mechanic Carvana sent me to. Despite this, when I contacted Carvana, I was told there was nothing they could do and that the situation was my responsibility.

I received a very good price for my trade and the buying and selling experience was very easy. The new car was clean and looked great. The staff were friendly and helpful. This is the second time using Carvana and will definitely buy from them again. The upfront pricing and no pressure sale was great.

Process was super easy. We loved Joyce that dropped off the car. Super friendly and efficient. The car itself did have signs of being repainted and lots of trim fasteners were missing. Hoping the car itself lives up to the amazing process and people involved.

Well, ordered my car and was given multiple delivery dates in a week. On the third rescheduling of the car which was two weeks out, I asked to cancel the delivery so that I can pick up and they cancelled the whole order. And I lost out on the 690 shipping fee, no refund. Was lied to multiple times about when the vehicle would be delivered. Then asked for them to ship my car, someone else bought it one hr later they claimed. Very frustration and horrible experience, terrible communication. False fast delivery claims.

Best experience ever buying a car. No long waits. All done correctly and respecting my time. I'm already recommending Carvana to others. They're already checking the website. On the future I will use Carvana again. Thank you.

The vine process was horrible. The people verifying information was horrible. I have almost $5000 worth of body damage on the new card. I just bought. I’m still waiting for Silver Rock to approve the repair repairs.

I can’t complain. I went to 3 different dealers, plus a different online dealer, to sell my car. Carvana gave the best offer, and the selling experience was amazingly easy. It was almost fun.

I had a really great experience overall! The process was surprisingly easy and much smoother than I expected, which took a lot of stress off of buying a car. Everything was explained clearly, and I felt comfortable every step of the way. The customer service was amazing—everyone was friendly, helpful, and made sure I was taken care of without feeling pressured.

Great experience, from beginning to end. It was truly hassle free. Excellent communication about vehicles available, the fast availability of credit and trade in value, payment terms and ease of picking up the vehicle.

Overall, Carvana was an easy ordering experience. Chose what car I wanted from my couch completed everything within an hour pick the car plate that week. If I have one complaint, it’s regarding insurance you should be advised upfront that the insurance card can’t say replacement on it. There were multiple customers in the facility, going through the same problem. And having to call the insurance company and wait for them to produce a new insurance certificate as you’re sitting there delayed me two hours. I was doing other people up to two hours.

I was overall happy with my purchase and would write a great review of the entire process, except one area I felt lacked effort. I purchased the car with cash and asked for my spouse to be added to the registration and title. When I spoke to my original assistant, he took the details on my spouse and told me there is no problem added her. When I received the vehicle, I was the only one on the registration. I called customer service and was told it was impossible to add someone to the registration because I paid cash. After the call, someone reached out to see how my call went and I explained the circumstances and he indicated that I could indeed add someone to the registration and title. He added I needed to work with my bank to do this. I contacted my bank and they told me it was Carvana's responsibility. I imagine I will have to take care of this myself. I am disappointed that my experience with your company ended so poorly.

5 star by far!!! The easiest and fastest experience I have ever had in buying a car. No long days at the dealership, no haggling with the sales people knowing that they’re pulling your chain the whole time. If you have kids, I totally recommend this. It was amazing and I can’t recommend it enough.

I thought this was going to be an easy experience. Absolutely was not. There was a lot of confusion over my address. Several times I had to get delivery rescheduled because I was approved and then I wasn't approved and then I was approved and then I wasn't approved. This was a very stressful experience for me. I am very happy with the car I purchased.

This was by far the BEST car purchasing experience and I’ve purchased 5 cars prior. It was honest and easy especially finding information about the car with their Carfax link and their members in their customer service team goes beyond to make sure I had everything I needed for the purchase to be official and smooth. It was as easy and truly know if I ever need to purchase another car I will go through them. Even the delivery was so convenient and transparent about eta and all the final touches! Love!

This was the 3rd vehicle I have purchased from Carvana and will be my last. This truck was 110% misrepresented in every way. The carpet had been spray painted and was on the plastic on the console, the truck bed siding literally blew off when I was driving the truck home, there were multiple dings and scratches that were not disclosed on the listing on Carvana's website. After driving 4 hours one way (because delivery was not available) to pick up this truck, on my way home 2 lights on the dashboard came on referring to trailer brakes and one about the collision assist.

My experience was easy and seamless. Did the order and trade on my phone and 3 days later had my new truck. Happy with my experience. My delivery driver was great, keeping me informed and answering all my questions upon delivery.

I purchased a 2023 Cadillac CT4 and it was delivered to me on April 8th. Upon delivery I inspected the car and noticed that all 4 tires had slashes, cuts, and gouges in the sidewalls. I pointed it out to the delivery driver and he said that he asked about it when he loaded the car for delivery. I accepted the car and reached out to Carvana right away about the damage. I took the car for diagnostic and the shop called me back within just an hour or so. They told me the claim company, SilverRock, denied the claim because the damage was only “cosmetic”. I called Carvana again and they said they would send to their “in house” warranty department for an exception and would call me back.

I want to start by saying the staff I spoke with at Carvana were friendly, understanding, and genuinely empathetic. Every representative acknowledged my frustration and even said they would feel the same way in my situation. Unfortunately, despite their kindness, the actual outcome has been extremely disappointing.

Vehicle was delivered in a timely manner and very friendly driver. The vehicle had numerous issues not presented on the pre purchase images and descriptions. A large door ding in the passenger door, large paint drippings on the left front fender and the rear bumper was scraped and cracked. I report was entered and approved for the bumper however the other issues were not. Now I will be without a vehicle while this is being repaired.

We operate a property management business in Buffalo, NY and had a couple of company vehicles we wanted to sell. Someone in our office recommended Caravana, and so went online and completed the appraisal and were very pleased with their offer. Caravana representatives Alex and Nicole (very professional) came to inspect the vehicles to confirm they were as represented and arranged for the funds to be transferred into the bank account directly. Alex and Nicole were friendly, professional and quick. While the inspection only took 20 minutes and was a very positive customer experience. You can see this company cares about its reputation and professionalism. THANK YOU CARVANA.

They make you go through a process nice and smooth and delay your car but 3 weeks. I did all the tasks and was informed I didn’t fill out a form I already did.

I regret purchasing a vehicle from this dealership and would not recommend them. The very next day after driving off the lot, the AC stopped working, which is extremely disappointing and unacceptable for a vehicle I had just purchased. What made the situation worse was the lack of transparency during the buying process. I was initially quoted a certain down payment, but when it came time to finalize the deal, the amount was significantly higher than what I was told. There was little to no clear explanation, and I felt pressured to move forward anyway.

Carvana delivered me a $40k vehicle that they severely damaged during transport. Additionally, they did a damaging wax/buff job, leaving swirling and scratching all over the vehicle. Lastly, they replaced the tires and installed them improperly.. cracking the wheel. I was guaranteed by the advocate that these things were documented and would be taken care of. He was so sweet, I believed him and accepted the car. Right away, I began submitting the claims -- as soon as the advocate drove away, I never heard from him again. I was stuck in the throws of carvana's criminal policies.

Car looked great in photos, there are a lot of minor things with the car that were not listed or mentioned such as aftermarket charger that was never pictured - Teslas come with Tesla chargers so that was a let down right off the bat. Now being able to charge. There are also scratches on back driver side door that weren’t pictured. The people who “clean the car” used something that wasn’t supposed to be used on Tesla trim and ruined the black trim around the windows just before I picked it up. The salesgirl told me it’s water stains and I stupidly took it home to find out for myself it is not.

The convenience purchase from Carvana in my opinion, I was overcharged for the EV and your interest rate is unreasonable. The tires were in a unsafe condition all below manufacturers recommended tire pressure. The Front passenger 2/32 seconds front driver's side 3/32 seconds and both rear tires at 4/32 seconds, which indicates the tires have never been rotated. That day I picked up my vehicle I also pulled out one of the most disgusting cabin air filters I've ever seen in my life and showed it to your Company Rep. It is completely obvious your so-called bumper to bumper inspection "we'll find no problems with any of your vehicles" would be my guess. Because of that I questioned your ethics and business practice. I paid to have the Gear box fluid changed, preventive maintanence.

My experience with Carvana exposed a level of negligence and disorganization that no customer should ever have to deal with. After reviewing thousands of complaints on multiple platforms, including the BBB, it’s clear that what happened to me is part of a much larger pattern of systemic failure inside this company. Carvana processed a transaction that should have never been approved, and when I tried to resolve the issue, I was met with generic responses, no real investigation, and no accountability. Every interaction felt like a script, not a company trying to fix a serious problem.

I bought a 2014 Lincoln and I absolutely love it. I was a little skeptical seeing I could get free delivery but it was totally worth it. I absolutely love Carvana and how much y'all helped me. I was even surprised with how low the mileage is and even taking it to a mechanic they give me praise about how good the car is.

The shipping of the car was our most horrible experience ever with this purchase. We had the time set up for a weekend day, to be told the driver had called off. This caused us to take vacation day for Monday pick up.

The process of buying a vehicle was simple and easy. The overall process is a one-of-a-kind experience. Initially, my vehicle was scheduled to be delivered on Saturday, the 4th, around noon, but unforeseen circumstances caused it to be delivered the next day at 9:45 a.m.

Sold us a car and delivered it with a busted windshield and refuse to fix it.

Carvana created an easy way to shop, purchase, trade, and receive our new car. Carvana explained every step, and provided clear instructions to get ready for delivery and trade in. The agent who delivered the car was fast and friendly. We were finished in no time. Carvana even checked in to remind us our 7 day return window was about to close, but we didn’t need it. We are so happy with our new vehicle, and will remember this experience next time we are looking for a new car!

This was smoothest and quickest I've ever purchased a car. I loved everything about the fact Carvana values your time. I was in and out in ten minutes when I went to pick my car. I will be back in the future to buy more cars. I have also referred friends and family to buy from Carvana as well.

They supposedly did a VA inspection on this vehicle even though the taillights do not work properly. The dealership said they couldn’t fix them until the end of the month. Silverrock said they would have to be fixed by the 10th in order for them to fix it for us. Big hassle to try to get fixed for a luxury vehicle. Terrible ordeal! Never buy from Carvana. This is what I have learned from this. I will only buy from dealerships. This company sucks!!!!

Second car I've bought that if Carvana actually did the checklist that they say they do then the issues would have been caught before the sale. 2017 Tiguan, touch screen radio would not work. This is a known issue. Had to have the radio replaced, cost them over $2,000. 2021 Arteon gave a travel assist unavailable error upon taking delivery of the car. Now it's in the shop getting a steering wheel replacement. Both issues should have been caught upon their supposed inspection they say that they do. Get your shit together Carvana!

Carvana is very good at pointing out the obvious scratches and whatnot. However, they are also very good at leaving out major defects that are not easily found at delivery, in their 360 view and issues section prior to sale. Make sure to remember that your 7 day window starts on the day of your delivery and ends at 8 pm 7 days from that....So if you get delivered on 4/4 at 7 pm....you lose an entire day of that so called window. Not sure how that makes sense. Check all electronics, check all windows and doors, check chips in windows, check every square inch, because that price you pay is not accounting for any of it.

One of the worst experiences ever. Had the car for less than two weeks, multiple issues including oil leaks, tire issues, and more making it undrivable. They tell me to rent a car at my expense. Needs significant repairs proving the 150 points inspection is nonsense. Going to be paying for a car I can not drive, with one payment waived. BFD, these greedy lassie faire bureaucratic mongers of indifference should be ashamed instead of taking my money I am paying and buying another round for the boys who helped provide immeasurable stress.

This is my second purchase with Carvana and I had the same wonderful experience! The process is so easy and the best part is, you can sit on your couch and shop for cars without someone harassing you. My deliver person was very sweet and personable. She even had me a car air freshener.

Overpriced, price gouging, unfair interest rates, opinion math add-ons, no choice financial, and the only thing convenient is their ability to screw you. Never buy here!

I did not expect this to go as well as it did! I have never bought a car online, sight unseen, but in the end, Carvana provided me with a vehicle that is beyond my expectations! Every detail, financing, delivery to my door, was perfect, and I am a very happy customer!

Absolutely the best car buying experience of my life! There was actually a snafu with my original order, and Carvana's communication was prompt, personal, courteous, and -- most importantly -- transparent. Carvana's attention to customer care and satisfaction is clearly their top priority. I cannot overstate their excellence in customer service.

4th car from Carvana. The process is smooth & convenient. However Disappointed this time. Tire had a big chunk out of it. SilverRock had it replaced however tires were dry rotting per technician. Tires dated 2019. They replaced both back tires but now we have to replace the front 2. Also steering wheel was out of alignment. That was repaired also. Always been completely satisfied before. Carvana just was not at its best with this car. Wasn’t worth taking it back due to not convenient. Will be more particular if we ever purchase again.

The process of getting the car was literally zero effort. However, things like brakes, rotors and tires aren’t mentioned in the description before you purchase. Upon receiving our Santa Fe, significant wear was noticed on all mentioned above. Silver Rock the insurance company fought for “cost effective” rather than customer excellence when offering to repair what was heavily worn out prior to purchase. For example, keeping 1 “good” tire out of the 4 on an AWD vehicle. Pretty disappointing.

The entire process was unexpectedly smooth. I mean smooth like an Amazon purchase. From start to finish, about 2 days from offer to picking up the car. Would have been 1 day but we weren’t available. We got a very fair price for our trade-in ( I checked other websites). Carvana handled everything including title and registration. We opted to pick up the car ourselves since it was close to where we live. The car was ready and waiting for us. The agent was also prepared polite and helpful. We took a quick test drive at her suggestion which was a good idea. The car itself had more features than listed in the website - like massaging seats and a HUD. We were out of there in less than 30 mins inc a 10 min test drive. We had owned the model car before a BMW X5, so we were comfortable buying sight unseen and were not disappointed in how it looked and drove.

Honestly. The idea of buying a car again for the first time in 10 years after an unfortunate accident gave me quite a bit of anxiety. I’ve always heard Carvana was hit or miss, but in my experience, they made it rather painless. I did have to end up talking on the phone one time to verify my income (I’m a gig worker) and I didn’t get the best apr which I was fully aware would happen. They made it easy and my car rocks, so I’d use Carvana again. Check those Carfaxes, though. Make sure the last owner kept maintenance up and you’ll be set up for a good outcome. Also, it was super clean when I got it. The pics are from today a week of driving.

Well wasn’t too good. The lady there was very very nice so I can’t blame her, wasn’t her fault. But 10 mins before I was scheduled to pick the car up I got a message from Carvana saying they had rescheduled my pick up. I don't talk on the phone while driving. This is after driving 2 1/2 hours to get there. Found out they lost the key. Took 4 hours of waiting there before their locksmith showed up to make the new keys. The manager didn’t seem too worried about. Then on the way home the engine light came on. Waiting now for the parts to come in so it can be repaired. I will say thank you for the short warranty you give. The lady there, sorry can’t remember her name was very nice. I know it wasn’t her fault. She did what she could.

Vehicle delivery delayed for 1 day. Car arrived and the delivery driver let me know the car is locked out and keys inside the car. He wanted to leave with the car but I insisted. I uses my insurance to get a Pop a lock service and unlocked the vehicle and got the keys out. Test drive was terrible. Smoke came out under the hood and a burning smell followed. Not sure what’s wrong with it. So overall it was a terrible experience and I am not happy at all. They paid 1,300 less for my trade ins and charged me 1000 for shipping fee. Please don’t buy a thing from here.

The delivery process was a pain. My vehicle delivery got rescheduled 3 times. I even canceled one time because it got so frustrating. Although when the day it was actually delivered the process was easy.

The whole reason I went with Carvana is for the easy online process and not having to do anything in person. Unfortunately car I originally ordered came with multiple issues and had to return and in person and exchange for another. Do exactly what I was trying to avoid. Have to rush after work and deal with traffic. Thankfully second car everything was ok. Would have been nice if first one was.

I was very pleased with the simplicity of the process. It took me longer to search for the vehicle that I wanted than it did to actually purchase the vehicle. I am very happy with my 2017 Dodge Durango GT!!

Horrible experience. They offered me $x then they came to pickup and didn’t accept my passport as a form of ID, so I went to get another offer then it was almost $2,000 lower. When I called in and explained the situation they said they can’t honor the original offer since it “expired”.

I was sold a faulty vehicle with a bad transmission. I put less than 1000 miles on the vehicle since I bought it and it’s in the shop waiting for Carvana warranty. After reading many reviews, this is a frequent occurrence. If I could go weeks and months without a vehicle I would not have bought one in the first place. Absolutely the WORST vehicle purchase I’ve ever made. Vehicle has 37k miles on it.

Bought a car. 9 days later we get a no oil pressure alarm. Take it to the recommended shop. Shop finds a bad head gasket/possible warped head. Carvana's warranty company denies the claim saying there's no issue despite having pictures of the fault and the shops evidence of an issue. Do not trust Carvana or Silver Rock! They admit the light was due to an engine failure but since they couldn't repeat it they denied it as no issue.

Purchasing the car was incredibly easy and fast, which I really appreciated. The whole process was smooth, straightforward, and much more convenient than going through a traditional dealership. However, my experience took a hit when the truck was delivered. It arrived in a filthy condition—far from what I expected when receiving a newly purchased vehicle. It was honestly disappointing to be excited about a new truck, only to have to spend time cleaning it myself right after delivery. Presentation matters, especially for something as significant as buying a vehicle. While the buying process was great, the lack of care in preparing the vehicle before delivery left a negative impression.

My experience was great. I was able to quickly find what I wanted, secure the vehicle with a co-signer, get all of the documents uploaded and I was approved so rapidly. The drop-off experience was the best part because the woman who brought my vehicle was so kind and so helpful. She also got my car inspected while we test drove my (now) new vehicle. Hands down - the best part of the experience.

This is was the easiest buying experience I’ve ever had. From the moment I was looking for a car, the process, and pick up was an absolutely walk in the park. I love my 2025 Chevy trailblazer. The car was in really good condition. It was very clean inside and out.

Buying my car from you guys was great, the easy, no hassle buying was literally easy, couple of concerns, buying an EV vehicle should have the current estimate of mileage for that vehicle, having an EPA estimate from new doesn’t help, my first car I picked had a higher range than it gave me, which cause anxiety issues with me, thank God’s for your 7 day return policy, I ended up trading that one to get a higher rating mileage vehicle, but once again what its potential and actual is way off, over all the experiences was great.

I had an amazing experience with Carvana from start to finish! The entire process was fast, simple, and incredibly convenient. Everything was done online, which made it so easy to browse, choose, and purchase my car without any stress or pressure. The delivery was smooth, and the car arrived exactly as described. I really appreciated how transparent and user-friendly everything was throughout the process. I am beyond happy with my new car and would absolutely recommend Carvana to anyone looking for a hassle-free car buying experience! 🚗✨

Loved the process, very easy to purchase and schedule delivery. I really like the truck meets all my expectations. The low stars is due to Carvana's quality of representation of vehicle on delivery. I understand the outside would get dirty from being on a truck and delivery to my home. However, the inside was not cleaned very well. Smeared prints on windows dirty consoles. Would have been nice to have a detailed car would have made the purchase more satisfactory.

My wife and i experience was great. The guy who came to bring us our vehicle was great. He well explained himself and give us detail by detail on how everything goes and work. It was definitely a 10/10.

I had a terrible experience with Carvana and would strongly caution anyone thinking about buying from them. I purchased a 2018 Chevy Suburban on March 16, and the very next day (March 17), the car shut off while I was driving—with my kids in the car. It was a terrifying and dangerous situation. The vehicle had to be towed on March 18 to a Carvana-approved mechanic. From there, things only got worse. Their warranty company, SilverRock, initially refused to approve repairs. Then they changed their mind but only wanted to use non-OEM (cheap, aftermarket) parts instead of proper parts made for the vehicle. Carvana’s only response to all of this was extending the 7-day return window to 14 days. No real accountability, no compensation for the inconvenience, and no concern for the safety risk my family experienced.

Second car I bought from you. This time customer service almost made me not buy with you. Then I got the car and it smells bad. You knew this because of the car fresheners all over the car. Terrible to not tell me.

The whole process from being approved for the purchase of the Jeep to the pick up of the vehicle was a great experience and easy to do. The only thing I would recommend Carvana do is get the factory recalls done on the vehicles before selling them so the customer doesn't have to get them done after the purchase.

Seamless experience with great communication throughout the way. Definitely cutting out the salesman portion of buying a car, which means less stress. The 7 day trail policy is phenomenal, even though I didn’t need it. I fell in love with the vehicle once I received it. The convenience of Carvana picking up the trade and delivering the new vehicle has made it the best experience on my first purchase of a vehicle. Definitely recommend anyone hesitant to do it, it’s worth it!

I am well pleased with the quick loan and delivery service provided, in addition the delivery driver was pleasant and professional. I will definitely consider Carvana for any further transportation purchases.

This was my first Carvana experience and it was amazing. I hate dealerships and the all-day hassle of buying a vehicle. All of the paperwork was easy and efficiently processed. They even had an online notary in order to take care of the plates at the DMV for you. I have definitely recommended Carvana to everyone I have talked to since I bought my vehicle.

I am very happy with my purchase. The price was better than I could have gotten from a dealership and the pictures provided were spot on when I got the car. I also got the car shipped directly to my house along with the license plates and sticker. I would highly recommend and will look into their cars first when I make my next purchase in a couple years.

Bought a 2021 Toyota Sienna through Carvana and they do not do complete inspections of cars nor do they include pictures of all damage. Do not trade your car to them! You will regret it and if you aren’t rich you might wind up with a paperweight instead of a car since every claim you submit will be kicked back by Silverrock as “not covered.”

Carvana is not what it used to be, a trustworthy online used-car dealer, where you pay a premium price for “certified” pre-owned cars. As a long-time Carvana fan, I must say I'm very disappointed with my recent experience with them. It felt to me like I’m paying a premium price for nothing. Aside from a large online selection, Carvana is becoming more and more like just a shady used-car dealer in town.

Carvana is very helpful until after you buy the vehicle and then they are no help at all and their attitude is. It sucks to be you, even if they’re the one that created the problem. They attempted to register my vehicle and then lost the plate. I had to get a rental vehicle because my temporary expired and then spent hours on the phone with them trying to get it resolved, and ended up having to take care of it myself, even though I had paid them to do it. I had over $1000 in the rental vehicle in my time taking care of this, and they offered me $250 after lying to me and telling me that they couldn’t offer me anything. But again, the sale was made, so they didn’t care.

I received the vehicle I chose on a Monday & the next day I had to take it in to have the oil changed. I called Carvana & was reassured oil change had been done plus their "150 point inspection". They "allowed" me to have the oil change for my piece of mind. On that Thursday, the exclamation point was still showing. I had a feeling something was off, so I had it inspected by a different shop. The car was inspected and I was pulled into the bay so they could show me how the oil pan had been patched together by glue. It was leaking badly so much that they recommended I not drive it because it was low. Plus, the suspension needed fixing and brake pads were "passable" however, they would need replacing soon. At that point, I asked the shop to put together everything they found wrong and file a claim with the insurance (per Carvana's instructions).

Will never buy from Carvana again. We purchased a car and two weeks later the bumper came loose and we took it to a body shop - the body shop said it appeared the bumper had been worked on before - carvana said it's past 7 days and they will not cover because it's not cosmetic - uhmmm…. It's NOT cosmetic if it wasn't properly fixed before we bought AND was never known to us - this is extremely shady business practice, unwillingly to acknowledge responsibility, and poor customer service with a lack of honest business practice.

My experience has been horrible! The car buying process was “easy” but maybe too easy. I spoke with MULTIPLE advocates and was assured that my plates from my old car were being transferred despite getting texts and emails saying my new plate was on the way. Come to find out the temp plate that was given to me isn’t even registered to my car putting me at risk of fraud! I found this out because I started getting tickets in my name from the plate that was registered to my car but placed on another one in an entirely different state!!! Then I get a new plate in the mail and was told that they can only refund the transfer price not the cost of the new plate which is the stupidest shit I’ve ever heard!

I've tried to do business with Carvana multiple times, the most recent time was to sell my car to them. They offered me $16K, while I was uploaded the info, they ripped out 11% or $1800 of their offer price. This was not a reassessment because the offer expired, THIS WAS THEIR OFFER. This company represents everything that is wrong with the automotive industry and needs to be investigated extensively.