Carvana Reviews

I informed you in writing that my car was delivered with a lot more paint chip and scratch damage than you all had disclosed online. I informed you that my driver took photos of all of the additional paint damage, including several scratches and chips that were seen from 5’ away. You all noted that my driver’s photos would be reviewed and that I would hear back in 24-48 hours. NEVER HAPPENED! I have all this in writing!! I will NEVER purchase from Carvana again, and I will never recommend Carvana to my family or friends.

I have now purchased 2 cars through Carvana, completely issue-free. The first time I ended up taking advantage of the 7 days and was able to try 2 cars, this last time I went with the first car I found, and I love it!! Easy application and financing process, didn’t have to leave the comfort of my home, and when I came across an undisclosed issue, Carvana made an exception to cover it. Truly can’t say enough about the convenience and ease of this experience. All the drivers have been wonderful and very professional, able to answer any questions and explain the process easily.

I had to drop 600 bucks the 1st day owning it. Car dealerships would have taken care of it before I left with the car. I will not be buying any other car from Carvana. It was looks like in the inside was barely cleaned. I think there was blood on the inside of the car.

I have never had such a pleasant experience when buying a car. The prices of the cars are on point especially for the amount of miles on the cars. The process was so easy and they did everything for us. From delivering the car to ordering plates. I would 10/10 recommend to everyone. I look forward to buying from them again.

My experience was not like my first Carvana purchase. I had to return the vehicle and the 2nd vehicle I received had a key fan that was given to me that didn’t work along with a nail in the tire. I loved the vehicle but the service this time was not the same. Not interested in purchasing from them again.

I haven't even received a vehicle yet from Carvana, but they have taken my money and the process was the most frustrating car buying process I've ever had and I've bought sold 20+ vehicles in my lifetime. Unless they perform some miracle by delivery, this will be the first and last car I ever buy from them. The first car I reserved through their system and spoke with an advocate who placed a 72 hour hold on the car while I gathered the cash together to pay for it. With 24 hours still remaining, I tried to finalize the process only to find out the car was no longer available, but had to speak with an advocate again to find that out who couldn't give me any reason why it happened. My sense is that someone who worked for Carvana wanted the car for themselves and thus bought it out from under me. Good bye car #1.

This entire process felt like disorganized chaos. The only simple part was picking up my vehicle. We purchased a vehicle Tuesday night. I sent up financing at a local bank the next morning. I made an appt for Friday to go into the bank to sign off on the loan and receive the check. Made my appt for Sunday night to pick up my new vehicle and trade in my old one. Carvana set a 12pm deadline for the loan verification on Friday. I chatted and called to explain I would have the documentation by 4 Friday. They would only extend the deadline to 2pm, which was not helpful. I missed that deadline and my appt for Sunday pick up was cancelled.

The Battery died 7 days after it was delivered. Can’t even return the car because it happens the day after the return policy ended. So wouldn’t buy a car from here again because of that problem. They won’t even do anything about it. Give them a 3 out of 5 stars, the delivery driver was nice.

We were on the hunt for a first car for my daughter and Carvana was recommended by a friend. The website was a bit difficult to navigate as far as searching went, but once we decided on a car and started the purchase process, it could not have been easier. Prices were about 25% lower than any local lots, and pickup was easy. We're so happy with her vehicle and may never go to a dealer for a used car again.

Welp, I picked a wonderful Jeep Renegade! I had to wait and wait and wait, for my Jeep to finally become mine. I had to pay a small price to get it to my state, to find out an O2 sensor was not working and it made the engine light come on. Still to this day not sure as to how they didn’t notice that before delivering it to another state?? Anyway, Carvana took great care of it and now I’m officially a Jeep owner!! Little things to know. You should keep tabs on your purchase, cause I had to call Carvana a couple times to get updates and not just a text saying it’s a delay on your purchase. Please be sure to ask questions, even if you think it’s dumb. I’m not a mechanic, but do your research on what Carvana tells you.

Online shopping and buying a car is an immensely pleasurable experience compared to “let me just go and talk to my manager”. BUT I didn't look at the front of my car and missed that it has no license plate at all and when I called in to get it addressed the customer service experience left a lot to be desired.

The process of picking out and scheduling delivery of the vehicle was incredibly easy. The driver was very nice and explained the process and answered all the questions I had. After driving the new vehicle for a few days, I experienced shaking when braking or hitting highway speeds. Took car to shop and it was determined the front rotors and brakes were past their life and needed replaced. The warranty did not cover this since it was considered normal maintenance. This is something that should have been addressed in the 150 point inspection and should have been replaced prior to sell. Very disappointed with how Carvana decided to handle that situation.

I had to return one car and picked another. It's not that there was anything wrong with the car, it just wasn't what I expected. They made it seamless to change all the paperwork and pick the car up. When they picked the car up, they delivered the other one. No hassles, a true 7 Day trial and no hassle return policy. They have a wide selection in the beginning process, it's not a difficult task.

I asked the question if the oil and filters had been changed, the Carvana person guarantee that everything was taken care of. I drove the vehicle home. The air filter was very dirty and not serviceable. The cabin filter was very dirty. Doesn’t look like it has been ever changed out since the vehicle was new. The engine oil was 2 quarts low. I don’t believe Carvana did their part on my vehicle plus it semi clean not up standards. This was my 3rd car from Carvana.

I did not like my experience with Carvana whatsoever. They gave me a car with many issues before I bought the. I was told that car had went through a vigorous vehicle check, only time find out on my 7th day I found out my suspension was bad. They're lying about the status of the vehicles. I went to Pep Boys and pull out a laundry list of problems. Struts, breaks, front tires, steering, rotors, and suspension. Pep Boys store reps are so familiar with Caravana that it's embarrassing. It's only been over a week and they will not fix my shocks and struts but yet I have 100-day warranty. Forget about trying rent out a vehicle. You have to come out your pocket for that as well. All I have to say be careful if you're trying to purchase Carvana. They're just honest with their cars. They will lie to your face!

I love my Chevy Cruz. It was the easiest purchase I’ve ever had to do in my life. Can’t say enough about Carvana. Everybody there was very helpful, energetic, easy to get along with. Easy to find out information. So very nice and would absolutely refer a friend. Thank you very much. Have a great day.

This is the second car I've gotten from Carvana, and the process (and price!) is fantastic! I wish they detailed the vehicles before you pick them up, but they were both decently clean. I took the new one off road almost immediately, so that part isn't super relevant! All in all, I'd definitely recommend Carvana to anyone looking to purchase a vehicle with hassle!

The buying process was easy but I wish I was told upfront about a lot of things before receiving my vehicle. Like they won’t cover anything you miss in the initial inspection of the vehicle after they leave. And that their agents don’t know the right answer to common questions, I got told 3 different things by 3 different people.

When the car arrived, the Carvana employee was kind, fast and efficient. I would have returned this car if it had not been exactly what I was looking for. When the car arrived and we took it for a test drive, it was covered in awful cherry-scented air fresheners. After having the car for a few days and removing those air fresheners, we noticed a strong underlying cigarette smoke odor. I reached out to Carvana and they said that everyone’s sensitivity to smell is different so the only thing they could do was offer me a $100 check that should arrive in about a month.

My experience with Carvana was generally positive. Delivery and pickup were as scheduled, and the service person was knowledgeable and answered my questions. The cabin air filter was filthy. The level of coolant and the windshield fluid was low. There is a tiny leak on the water pump. The car drives very well, all systems work as far as I was able to test.

I am submitting this formal complaint regarding Carvana, who sold me a vehicle with undisclosed damage and is now refusing to take responsibility or provide a proper resolution. Issues identified at delivery: undisclosed dent on the front bumper, molded door sill with visible water damage, coffee spill in the center console, spray-painted panels using truck bed liner, attempting to conceal damage (major CRACK).

Beware of Carvana. Don't think that you are getting a car that has been serviced in any way. I would never buy another vehicle from Carvana. They don't check the cars at all. Do not do business with this company. Better to go to a dealer where at least you have a place to go to talk with someone other than their third party service. I took the car in with transmission and brake issues. The tech said "It is just the way the car drives" when the car is surging and the brakes are sticking. Then I look in the engine and no service was done before they delivered the car. None! ****Too risky to do business with this car company.**** They give new meaning to bad, used car salesmanship!!!! Sure it's an easy process.... to rip you off with a car that is damaged or in disrepair. They just try to push as many cars out as possible as fast as possible. **I will get out from this car as soon as possible!! It is trash!

The process was easy and this is my 3rd vehicle with Carvana. Honda civic, corvette, and ram 1500. All low mileage and in excellent shape. I exchanged one for another I liked more and still the process was flawless. AAA service and convenience. All questions answered to my satisfaction. My next one I'd like to get at the vending machine, but delivery is so easy.

I put in automobile info and received an offer of $400. I am stunned and insulted. According to Kelly Blue Book, this car is worth at least $6,000. Carvana asked the question if the car has been modified, but does not allow you to explain. This car has been converted to handicap accessible which cost many thousands of dollars, adding about $3,000 to $4,000 value on a used car. That makes this car worth $9,000 to $10,000. This way of doing business is taking full advantage of people that are needing to sell quickly. I get it. . . it is up to the seller to accept the offer or not. But I have to say that their commercials are VERY misleading. Carvana will never get my business if they have the last running car on earth.

Don't let them fool you about the 7-day guarantee return. I bought a car and financed through Bridgestone. I refinanced on my third day of having the car. On the 6 day after finding out that the car had things wrong with it that wasn't stated I wanted to return. I asked their computer (Sebastian) since I refinanced can I return the vehicle, and it said doesn't matter if you refinance or not that the 7-day return stands. Well, a long story short, they honored it. At first I was getting a different car until I called and asked about them returning the check to my credit union. After about an hour on the phone they said that since it was refinanced that the return was void and I had to keep the car. Total BS. I'm still waiting on my paperwork for the car so I can do business with Carmax.

Was delivered on the day I asked. The car was clean and the delivery driver was very nice. The car was clean and just as described. I will probably never go to a car lot again to buy another vehicle. The process was very easy. There were many cars to choose from but I have wanted an Impala for years and now I have the one I wanted.

My experience using Carvana was overall positive. I reserved my vehicle before pictures were available, and was able to purchase it about a week later. The vehicle was on the other side of the country, so shipping took another 1-1/2 weeks. My trade-in was seamless, as well. The only issue I had was my pick-up date/time were delayed at the last minute (i.e. with no advance notice) because the vehicle had not yet arrived at my local Carvana location. I then picked-up the vehicle two days later. Stuff happens, and I understand these types of glitches can happen, so since everything else went so well, it wouldn't be fair to reduce the rating to four stars. The delivery experience with the Carvana vending machine was a fun way to receive my new-to-me car. I now have a beautiful Porsche 718 Boxster S in great condition and with a 100-day warranty, so I am a very happy Carvana customer.

I have a great experience until I realized that I am unable to set the seat position buttons, which was advertised available. The car tells me this can't be completed with "key 3". I requested this be fix and was told the only option was to return the whole car! Very disappointed they are not filling to have this fixed despite being advertised.

The process to pick and order my new car was extremely easy and stress free. I'm very happy with it and appreciate how Carvana has simplified such a big purchase. At all times I felt sure that if I had any questions they could easily be answered. My car was delivered just 3 days after I ordered it and I couldn't be more pleased with the entire purchase.

People who prepped the vehicle missed the burnt out headlamp bulb on driver's side. Also, no confirmation on when was the last time engine and cabin air filter were changed. Oil was confirmed. AM radio has very poor reception. Rural area people like me frequently listen to AM. Wind noise from front sounds like a box of rocks. Does run and drive fine. Check engine emissions light came on second day. Maybe because of gas quality.

Incredibly easy to purchase a car however nearly impossible to speak to someone if you have questions or issues after the fact. It’s an endless loop and don’t call the 800 number, you won’t get anywhere. It’s much easier to Google to find the answer than expect to get any help from support

This is our third vehicle purchase with Carvana. We appreciate not having to haggle or spend all day at the dealership. I had two issues with this purchase. First, there was an issue signing the trade-in paperwork digitally. After reaching out via the chat, and being told someone would reach out, nobody did so I had to reach out again the day before I was scheduled to get my new car. I was told a ticket was entered but it could take 24-48 hours to resolve and if not resolved before my scheduled delivery, I might have to reschedule my delivery. Thankfully, it was resolved in time. The second issue was the cleanliness of the car. I was very disappointed that the car was not detailed before delivery. The cupholders and storage bins were dirty. The glass needed to be cleaned. The seats had not been cleaned. I don't believe a new car owner deserves to receive a thoroughly clean car.

I thought your service was remarkable and your employees were very helpful. One problem for me was my age and lack of computer skills. When I finally was able to speak to a human, they were wonderful, but there is no link to get human help. I would have really appreciated that. Other than that, I enjoyed the process and so far, the car is superb.

My experience was overall good. I had two calls with someone named Jose, who was incredibly helpful. He made me feel secure in my purchase and went above and beyond to make sure everything went smoothly. Picking up in person was fast and smooth.

I purchased a 2012 Cadillac SRX with very low miles and thought I was picking up a reliable vehicle. It had passed Carvana's 150 point inspection but when I had the car diagnosed, it seems error codes were cleared from it. A month a half later, the slip differential went on the car. I was still within my 4,000 miles and 100 days for the warranty. I opted to have my family mechanic look at the car and he was able to work with Silverrock to get the slip replaced, but the error light still stayed on. While trying to further diagnose and figure out what was wrong, my mechanic noticed that there was water under the rug on the passenger and driver side which houses electrical modules.

Very disappointed that the time could not be taken to simply detail and wash the car. I cannot just skip areas of my trade, why would I expect that when purchasing an expensive vehicle? I’d appreciate being contacted to set up a free detailing and wash. Thank you for your time.

So far I am loving this vehicle, it was just what I was hoping for. I am very pleased with the entire experience. The vehicle arrived to my house and was so shiny and clean, great tires and fresh windshield. Some minor issues but to be expected on an 11-year-old car. Seems well taken care of.

Delivery rep was friendly and appointment was over quickly. My problem was the inside of the vehicle was atrocious. There were spill stains on floor in back seat that easily could have been cleaned. Overall appearance of truck was up to standard but the purchase process went well. Just more attention is needed to cleanliness of vehicles prior to delivery.

I have just bought a car 8 days ago and then finally they email and say they can’t get the tag or the registration because it has a stop on that it needs nc emission. So now it’s my job to do the emission for them. Never had got a new car and had to do the paperwork for it. It was always the dealer job.

The process was transparent, easy, and fast. It was very seamless and when we went to pick up the vehicle, we were out in 15 minutes. Great experience. The people at Carvana know what they are doing and are very helpful. I will certainly purchase from them again. I would highly recommend them to anyone wanting to purchase a vehicle with no hassle.

Carvana help me get into my dream car. It definitely was an easy process. They was very fast and professional when it comes to service. So far the car Is amazing. And I’m loving it (Mc’D’s). I had purchased a 2018 Honda Accord. I am very satisfied with my new ride.

Trying to buy a car with my own financing and not Carvana financing. Carvana blocked me every step of the way and I lost one car and was about to lose a second one UNTIL I finally gave in and took the Carvana financing and everything went through just fine...EXCEPT the Carvana financing was much more expensive at a much higher interest rate!!! ** with the bait and switch? Spent SOOOO much time on the phone trying to make things but Carvana won out in the end!

My experience with Carvana is horrible. This place is an absolute joke. They sold me a 2012 Buick Lacrosse hybrid without informing me first of all that the car was a hybrid. In the past month I have spent over $3000 on hybrid parts for this car and they told me they couldn't help me and they tried to make me put $10000 down on another vehicle and my car on a trade. They refused to help me whatsoever. I would never recommend anyone to buy a vehicle from carvana. They are dishonest liars that sucker you in to buying cars and don't give you a actual description of what you are buying.

I sold my 2015 Mercedes to Carvana on June 3rd, 2025. 6 days later, I'm still waiting to get paid for it, despite completing the Plaid interface for an ACH deposit. "Customer advocates" tell me the zip is wrong on my account, despite showing correctly on my sales agreement and POA. Spoke with 2, neither of whom offered to correct the zip or tell me how to. Haven't gotten any "we can't pay you cause zip is wrong" messages from Carvana. I have to wonder if they would have ever paid me if I hadn't pursued it. The staff when I dropped car off June 3rd were borderline surly, appeared irked to be working past 5. Very much not the experience I expected.

I want to begin by expressing my appreciation for the pre-delivery experience. The process of finding a vehicle at a competitive price and arranging payments was seamless and user-friendly. However, I must share my disappointment with the condition of the vehicle upon delivery. The listing indicated three minor blemishes, but upon inspection, I found several more significant issues. These included multiple scratches worse than reported, a paint chip on the rear fender, and three wheels with substantial curb rash. Additionally, the vehicle was covered in water spots, and it did not appear to have been properly detailed, it lacked any signs of buffing or waxing one would typically expect from a dealership.

Great experience. All of the customer service personnel were very professional, friendly and helpful. I really recommend Carvana to anyone looking for a used vehicle. I found Carvana to be less expensive than Carmax, AutoNation or dealers. With the 7-day buyback program, you really can't go wrong. Also, the Carvana Care program is less expensive than other programs like Endurance and Car Shield.

We were a bit nervous about not seeing and driving our chosen car before buying, but we are very pleased with the vehicle and the whole process. Possibly the easiest transaction for a vehicle we've ever had. No stress, no pressure, no hassle. Just the way we like it. The car is beautiful and runs great. We are very pleased.

The Carvana business will continue to grow because of how easy it is to use. Picking up the car was super easy. The trade-in was very easy. The best part though may have been the detailed pictures of the car. Negatives were (1) The electric pump for filling up tires broke after 5 minutes of use; and (2) The staff, although extremely nice, weren't very knowledgeable about operating a Tesla.

Started off pretty ok until 5 mins before the car was supposed to be delivered I was rescheduled because something was wrong with the vehicle but I wasn't told what. Vehicle is finally delivered. She drops it in the way of another car so I get in to move it and by the time I started inspecting the car I noticed a crack in the windshield but the driver was already in the truck leaving. Looked online and found out of it didn't notify the driver at delivery is my bill to fix now. Well it would have been nice if she didn't drop the vehicle in the way of other cars and stick around to let me finish inspecting the car. Next day I get into the car again and it smells like mildew! My guess is the detailing job was horrible as I noticed it was dirt from dirty hands all over the driver side panel and they must have shampooed the car and didn't let anything dry.

The process from beginning to end, was smooth, simple, direct, and quick. It was my first purchase but it will not be my last. Quality automobiles, friendly staff, and customer service was pleasant and accommodating. I am satisfied with every part of the Carvana experience so far. From searching for my car, to the financing procedure, to picking it up, the process was flawless.

Searching and shopping for the particular make and models is easy. And there are seemingly a plethora of options to choose from. An area I think could use some improvement: I bought a car that was in PA as a PA resident. When the vehicle arrived, it did not have a valid PA inspection. While I know these cars can be purchased across the country, I think offering the necessary safety inspections for in-state purchases would go a long way. Otherwise, within the 7 days it is a must that you get your vehicle to a qualified dealership to provide a pre-purchase inspection and ensure there are no surprises. All in all, it was a good shopping experience and I enjoyed not leaving my house to shop or take delivery of the vehicle.

The vehicle seems to be mechanically sound but I have some concerns that I feel were not adequately addressed. All four tires show severe wear, close or at wear bars, and uneven wear on front tires, with vibration at speed and steering pulling to one side. It was checked out and repairs were declined. It also smells strongly of cigarette smoke. For a premium price I would expect a car showing less wear and use. Should have returned it, but here we are...

The whole process was pretty seamless! I was shocked with how simple purchasing a car can be. Shout out to the delivery driver Chris! He was very helpful and personable! He did a great job in making the whole process enjoyable. I have recommended Carvana to friends, family, and coworkers. 10/10 recommend!

This was my first time purchasing a vehicle. The process was simple and quick. At the Carvana location, I was helped quickly by Vicente. He made the process easy and was able to answer all of my questions, as well as providing helpful tips for taking care of my new car. I will definitely be returning in the future.

Very happy with the car and the process for the most part went well. The only complaint I would have is the driver was new and he was a little confused at a couple of points. The car was just as described. The car's few flaws were noted in the description.

Everything seemed to be going smoothly. We finalized the purchase, paid for the car, and received confirmation both by phone and email that the purchase was finalized. Suddenly, we received an email saying we hadn’t paid. I verified with my bank that the money had, in fact, been taken from my account by Carvana. We then spent a day and a half being told weird conflicting stories about how we either hadn’t paid, our payment had been rejected for undisclosed reasons, or we were receiving a refund…which would take 3 WEEKS…with no reason or explanation given. We were trying to decide if we needed to file a fraud report or call a lawyer or if our money had been stolen by scammers. For a day and a half a manager was too busy to call us. We finally spoke to a lower level manager who confirmed we were being “refunded”…still stating that it would take 3 weeks.

The 1st vehicle was the 2014 VW Touareg bought around may 15. Issues with engine light and drivability. Had to take to VW dealer 2 hrs from me. Turned out there were too many issues so I chose to return car and exchanged for 2018 Jeep Grand Cherokee. It was delivered and driver said there was issue with A/C. In the meantime the diagnostic on the Touareg was $419 and silver rock would not cover because the contract was cancelled. I paid for that. Then I took the Jeep to a Jeep dealer only 30 minutes from me and they said they don’t deal with silver rock and spent 659 dollars tor A/C repair. I and out over $1000 and and waiting on a response regarding the $419 I spent on the VW. Please have someone contact me.

A 40k plus Lexus has been delivered with excessive animal hair in all nooks and corners. Initial detailing for $100 did not do much, pictures are after detailing. Was quoted another $500-1000 to get all the hair out. Carvana says they can’t do anything about it as it’s “preowned” and wanted to set expectations of the car. Nothing like this ever would happen at a Lexus Dealership. Carvana offered $100 as compensation pending approval after 15-17 business days and 10 more business days for arrival of the cheque. They have great cars but buyers beware.

Extremely unprofessional! DO NOT DEAL WITH THIS COMPANY. After I had cancelled my insurance and got insurance on the vehicle we had agreed to purchase, delivery already scheduled, they stated that it wasn’t a good deal for their company so they reneged on our agreement. Couldn’t believe it but I guess this is how they do business.

Hardest part of the whole process was picking a car. It was very easy and straightforward. No 3 hour sitting in a salesman's office stuff. Delivered as promised and right on time by very friendly young gentleman. Highly recommend this company! Got a great deal, low down and a late model as well with only 41k on it! Great Looking Chevy Malibu!

My experience was fine. I was a bit disappointed that the gentleman who introduced me to my Edge would have known a little bit more. Two keys would have been very welcome, it's a bit scary to only have one key. I only wish I could use my own mechanic for the warranty work.

The quality of their inspection of the vehicle was disappointing. I found a full rodent nest in the AC/filter that caused the smell of urine. I had to take the vehicle into a shop within a week of purchase. I also replaced the cabin air filter which is shown in the picture below.

Charged me $890 for delivery and it was over a week late. Rental cars in our area are $400+. They gave me $100 after 1+ hour in the phone. Check engine light went off they said but will not tell me why the light was on.

I sold my car to Carvana. That process was an easy one. I got a quote, scheduled an appointment and someone was there to complete the transaction within a few days. Payment was processed quickly. The only complaint I have is with the customer care after my car was sold. I gathered all my personal belongings from the car and placed them in a bag. I then wiped down the interior and seats bc my dogs and I had been to the beach a couple days prior. In all the excitement, I left that bag in the car. The associate that "checked" my car didn't mention the bag being in there. He parked the car a couple houses down from mine bc they couldn't pick up the car until the next day. At that point I hadn't noticed that I left the bag in the car. I only noticed once the car had been picked up. They have a strict 24hr policy within which they must be notified about items left in the car.

NEVER purchase a car from these scammers. The delivery drivers are fantastic and customer service is good too. But the product is FAR below the quality that Carmax offers - who actually look over carefully and truly test drive each vehicle. That was not done with the first THREE CARS they delivered me. The first Acura had been in an unreported major accident and had major work done. In fact the front bumper didn't even match up with the fender on either side and was a full centimeter off. A blind person could have seen that. It had two bad struts and three bad shocks and the steering wheel shook badly above 75 mph.

From start to finish the entire process was easy. Choosing the car and filling out the application was done within minutes. Delivery was great. The communication throughout the process was my favorite part. Jason called before he came and let me know the time he would be there. Once he was there I signed a paper, he dropped the car and away we went.

Do not pay for shipping! Even though they claim delivery in 1-3 days depending on location. They will find excuses to push out delivery. My delivery was rescheduled 3Xs as a result of Carvana internal system issues. The latest delay was calling for an additional 20 day delay beyond the latest delay. They are currently refusing to refund the nearly $1300 shipping fee and terminate the deal despite not shipping or delivering the car. I am currently disputing the payment with my credit card company to recoup the fee after their 'customer advocate' refused to escalate the service issue to a supervisor or manager for review. This level of deception and what is essentially strong armed robbery, makes the stereotypical used car dealer look pillars of integrity. I would be terrified to know what filing a damage or warranty claim would be like if this is how they handle the initial delivery.

Prior to purchasing a car from Carvana, go to a reputable dealership or mechanic and have a thorough inspection/evaluation of the vehicle. You have 7 days to return the vehicle if need be. I purchased a vehicle in October 2024, and I have already put in well over $2,000 into it. I purchased it because of the low miles and easy process but for the experience I’ve had thus far, I would never buy a car here again. The “easy” process is “easy” for a reason. The headaches start after they have your money.

I love the carvana experience, in fact this is the second car I've bought through Carvana. This second time though has not been as pleasurable of an experience as I hoped. We got the car and as we were looking over it it was completely repainted (or so they say.) It looked like my toddler could've painted it better. There is paint all over the bumper, overspray on the windshield wipers, clear coat oversprayed on the headlights, paint all over the lock buttons on the door handles, and a chip out of the passenger doorhandle (which was shown in the pictures on the app but if youre repainting the whole vehicle why didn't you repaint the whole vehicle?). The tires passed MD state inspection but just barely. I'm going to have to replace the tires a lot sooner than I would have liked to. Not even 5 minutes off the lot the tire pressure sensor started flashing saying I had a flat tire when I did not.

The attendant was 15-20 minutes late to my appointment. I was waiting for a long time in an empty lobby. Maybe 45 minutes. Then when she inspected my trade in she stalled it and revved the engine many times. Then when I got the new car it had a huge dent and paint scraped off the door and fender and side mirror. It definitely ruined what was supposed to be a great experience. Now I’m waiting for the warranty company to approve the repairs before I take it back to the repair shop. I shouldn’t have to go through all this when buying an expensive car. Then yesterday the motor splash guard fell down while on the freeway and scraped all the way to work and home. Thankfully the shop I went to fixed it and replaced the screws for free. Definitely too much to go through.

Ordered a 2017 Fiesta. It was delivered without window molding. I was told by delivery driver it was covered under 100 day warranty. He was lying unnecessarily. I would have never accepted delivery if I had known it was deceptive and unnecessary and abhorrent. This is my second purchase. It will not be a 3rd. Yes something that little counts.

The online shopping was very easy and convenient. The pictures of the truck were very accurate and clear to see. I truly appreciated even the pictures showing minor scratches. The drop-off was amazing. The young ladies were very pleasant. They answered all of my questions. I was allowed to inspect the car and I was allowed to take a test drive. This was the best experience I have had shopping for a vehicle.

The buying experience and delivery of the vehicle was wonderful. The truck looked and drove fine when delivered. It had an open recall, so I took it to get taken care of. There was a rattling noise I heard at highway speeds the day after delivery. That was a loose heat shield that I had removed. On day 8, the check engine light came on. The truck is back at the shop for the second time in 8 days and I'm being charged for a second diagnostic fee at 100.00 per trip. They also advised me, despite being listed with a "clean Carfax" report showing no accidents, that the vehicle has been wrecked and the front bumper and fog lights are not original. Not happy!

I am sold on Carvana. Audrey and Antone could not have been nicer. I applied for financing, got approved, picked out a car, and picked a date and time to pick it up. When I arrived I was greeted warmly, I took the car for a quick test drive, signed a few papers and drove home. In all my years of buying cars, this was the easiest. I don’t believe I will ever buy from anyone else. I have been bragging to all my friends about how much I enjoyed the entire process. I may have stayed a bit longer at the pickup location only because Audrey and Antone were so great. They took time to go over the car with me. I had a few questions, they took time to make sure I was happy and understood the process. Make sure you keep them. They are great ambassadors for your company.

This was the easiest car buying experience I have ever had. The website was super easy. The hardest thing I had to do was pick a color of my new truck. The person I had that dropped my truck off was super nice and very informative. I will be a repeat customer.

This was the most easy and seamless streamlined car buying experience I've ever had, no haggling with car salesmen, no back and forth with finance about rates, approval. I just found the car I've always wanted, did a 5 minute finance approval and picked my new car up at a time that was convenient for me. A few easy signatures on pick up and out the door. Whole thing beginning to end took maybe an hour. Highly recommend!

The car sold to me was in an unreported accident. Underneath the headlight, the bumper is punched out into a v shape. Going under the car, the bumper was ripped off at one point. Unmatched paint was applied to try to cover up the damage. The safety mirror is broken. Two days of missed work and still no one has come to pick it up. I will never use this company again.

We just had a baby and really needed a convenient car buying experience to upgrade our family car to a SUV. Selling my car was a near perfect experience, I’d absolutely do that again. Buying is where I’m hesitant. When you get the car you’re told you can make 3 cosmetic claims, but they don’t tell you they will deny it if it’s not a dramatic issue like a hole in the seat. Scuffed paint, paint bubbling up from a poor repair are not acceptable. The car also has a mechanical issue that I am still waiting to see if they will cover. I decided to keep the car, I hope it’s not a mistake.

This is our 3rd purchase with Carvana, probably our last. I was shocked at the half ** job done preparing this vehicle for us. The first 2 were newer and had less miles, but after 8 hours of my own elbow grease and detailing, I was able to get it looking decent. The photos supplied were way too far away and lacked the detail of the damage and left out several significant dents. I listed things below that I experienced. Finding a live .22lr round under the passenger seat was my favorite. Despite all of this we decided to keep this vehicle and fix most of these ourselves. Whoever is in charge of detailing/preparing your vehicles need to step up their game. 2016 Jeep issues:

Hey, love the car and appreciate the sale... Couple of things though. 1. Your agent tried to force me to commit perjury by signing a blank change of address form. This is a big issue, and I'll be raising it with the appropriate state officials. 2. When I picked up the car, the tank was completely empty. Not a huge deal, but it sets a really poor tone for the interaction. 3. The two back tires on the car are old and dry rotted. They'll pass inspection, but if I'm spending 17 thousand dollars on a car, you can cover reasonable tires. Your staff at the Norfolk pickup center were super great and friendly, even though I was a massive pain in the ass. I will likely not use your services for my next vehicle because of the above issues.

I was a little hesitant at first to "order" a car online. Carvana made me feel at ease with the process with the 7 day return policy so I proceeded. I am so happy with the 2013 Genesis I found on Carvana! After buying this car without the pressure of a sales lot, finance manager etc I will never go back to the old way of getting a car. I was so happy with the experience. They made getting my financing (at a competitive rate) so easy and quick. Way to go Carvana and I am letting my friends and family know it's so worth it!

I was hesitant having never used Carvana but happy to report that I was extremely pleased with the smooth and seamless transaction that took place. As well, I was really impressed by the quality of the product, i.e. vehicle. It was a very favorable experience and I highly recommend them.

My first experience with buying a car online with Carvana has been great. I purchased a 2015 Lexus IS250 and it was the easiest process of anything I have ever bought in my life (especially for such a big purchase). I received it on time, it was as described on the website, and very well cleaned/detailed inside and out. Carvana is definitely the new way of buying a car online. 10/10.

This is the third car I purchase from Carvana. I usually have a good experience with Carvana; however, I am disappointed with the service received at the Carvana Kiosk @ 2201 Westwood Ave, Richmond, VA 23230. The car fluids were almost empty. When I informed the sales person, he said "it passed inspections." I was offered a gift card, which would be mailed; however, Silver Rock confirmed that is not their standard procedure and do not mail gift cards.

I’m so happy I decided to take the leap and buy from Carvana! This was easily the most seamless car buying experience I’ve ever had. I've bought five cars before, always brand new from dealerships, and every single time it was a stressful experience. Hours of negotiating, questioning random fees, and feeling drained by the whole process made it feel more like a chore than an exciting milestone.

Greetings. The vehicle is great. My two issues are the vehicle did not get service before purchase. It is saying that I needed to get an oil change and showing that it's at one percent oil in the vehicle. Upon delivery they was unable to accommodate my delivery request despite being paid for a hour from the delivery time. I was asked to pick up my vehicle because it is too large to be delivered to my home. They did not have a truck to accommodate it. I live 35 minutes away from the Carvana hub, so it was definitely a bit of an inconvenience. Otherwise, everything else was smooth.

Happy with the car and the price but there are a few things that did not go well:

I was surprised that the Carvana representative drove the new vehicle to my home. I was expecting a delivery on a flatbed. Not only because when I purchased the car, the odometer read a specific amount, but also because he drove my trade-in back to the dealer even though I told him the power steering was intermittently on and off. Yes, the car was “drivable,” but I did advise against it for his safety. The car was also delivered with a chip in the windshield that was not reported in the inspection. It took multiple communication attempts to get answers and eventually, the woman I talked to was able to help.

You all did a great job with me purchasing my car! Everything went well and smoothly. From the initial start of purchase to the delivery of the vehicle. Thank you again. Paul J. P.S. THE BOSS checking the new ride. He loves to ride in the back seat, being chauffeur around.

Carvana did not disclose all cosmetic issues with the vehicle. After paying to have the vehicle shipped, I discovered the damage and reported within 24 hours. Carvana was unwilling to fix the damage or reimburse. How can customers make informed decisions without all of the facts disclosed? The original pictures showed minor scratches, but zero paint chips which would have clearly been visible during inspection. Additionally the customer service chat team disconnected on me multiple times and did not comprehend or read the history. This has been a terrible experience. Much different than the experience I had 3 years ago.

The service and purchase was so smooth from start to finish. The description of the car, plus car history was to the point. I loved the service and would consider again for future purchase. The representatives were quick to answer any questions I had regarding the vehicle as well as the loan. I am very pleased and love my car!

Purchase date: 5/21/2025. Delivery date 1: May 1 rescheduled. Delivery date 2: May 5, rescheduled. Delivery date 3: May 7 rescheduled. Delivery date 4: May 12 No Call/No Show. Delivery date 5: May 16 No Call/No Show. Delivery date 6: Delivery/Miracle. NO LEATHER SEATS AS ADVERTISED. No Front Plate - Required in my state. Now I get to go to the DMV then upload the proof of purchase of new plates - Everyone loves the DMV. Will never use again. Will speak at length with all individuals that inquire about my vehicle about my terrible experience with this company.

My experience was only based on receiving three unqualified trucks that all had mechanical issues which all required major repairs. Finally, I was able to get a fourth truck and upon retrieving the vehicle at the Fort Worth location, the truck was completely filthy inside and out no detailed cleaning was even taken into consideration. I do not have problems with the customer service. They did their best to I hear to my concerns. But the vehicles that I purchased should have never had been released for purchasing until a thorough inspection of each vehicle was done properly, so no customer would be impacted on a negative scenario as I did.

At fist look the vehicle was as described but as I looked closer there were a lot of imperfections that should have been addressed, or at a minimum, noted in the pictures online. I have included them here. Most of them I am ok with but to try get the other ones addressed has not been a good experience at all. I feel I am getting the run around from Carvana customer service as well as SilverRock. I will most likely not purchase from Carvana again if this is not resolved to my expectation... and I am not really expecting much to be honest.

I had an excellent experience with Carvana leading up to the sale. The team was responsive, helpful, and made the process of purchasing a vehicle incredibly easy and convenient. From start to finish, everything moved quickly and smoothly, and I truly appreciated the customer service during that phase. However, the only disappointing part came after delivery. The car arrived with scratches that were not disclosed in the listing—particularly on the spoiler, which appeared to be from shipping. When I reached out to have this addressed, I was referred to the SilverRock warranty service. Unfortunately, they denied the claim, citing it as "normal wear and tear for a used vehicle."

I purchased this car just one month ago, and I’m extremely disappointed with the condition it was sold in. The brakes are bad, the tires are worn, the maintenance light is already on, and several fluids are below 50%. I was unable to do the 7-day check because I purchased on a Saturday and work during the week, so it wasn’t an option to drop it off and pay $200 for a service check. This level of neglect is unacceptable, especially for a recent purchase. I expected much better.

When I purchased the vehicle, I could have chosen to receive it the next day, but I was not available so I scheduled it for 2 days later. On the morning of the delivery, they sent an email that I was going to be delayed by 3 days! I called and asked if I could just pick it up since it was less than an hour away. They said no and the soonest I could get it was 2 days later. After debated with the c/s rep at Carvana, it wasn't worth my time to drive there and pick it up so I had it delivered the 3 days later time.

During this process, I ended up exchanging the first vehicle I bought for a different vehicle. There were cosmetic issues that were not documented online for both vehicles when I selected them. The first vehicle failed the state safety inspection. The second vehicle has an oil leak that requires repair. I took delivery of the vehicle on Wednesday, May 21. I noticed the oil leak on Friday, May 24 and it’s been sitting at a repair shop since Saturday, May 25. The repair isn’t expected to be finished until at least Friday, May 30.

I'm quite pleased with my Carvana purchase. The cars on Carvana are more expensive than the ones I could find on Facebook marketplace, but they have been vetted and the variety of options is much higher. And the cars are less expensive than new cars from the dealerships. My delivery was a touch late and the car wasn't detailed well. But, in the big picture, those were minor issues. The website worked flawlessly. And the car itself is great. I love it!

Picking the car, pick up and ease of doing the documents 5 star. Getting help for my own mistake 3 star. The ai and chat are ok but the phone people in India are awful. Luckily I got Michael on a Saturday and he fixed my problem. Using outside financing can be a little tricky. Pro tip send the check FedEx.

I purchased a tesla model 3 from Carvana. The process of buying the car was very easy, convenient and affordable. My issues came when the car came to me. The car was in made condition. My 12V battery died with in 2 days of having it, my wiper fluid did not work, the front bumper was painted very sloppy and also a different white color, the interior front had paint on it as well. The car must of had a tint on the front windshield and when the Carvana team was taking it off, they cracked the bottom of the windshield. I did not notice this car before the 7 day grace period as it was hidden in with black behind it. Carvana did nothing and said they opened up a ticket to basically deny it. Overall I would say poor experience as the car I was sold had multiple issue. There 150 point inspection is a joke. I just had my air filter replaced and it was so bad and old that the tech said it had never been replaced (my car has about 60,000 miles).

It would be nice if the people you spoke to spoke English. I could not understand them, had to repeat over and over that was very annoying almost by the car because of it. Other than that, I have no issues with the all purchase. I would buy another car from y’all. I just wish that part was war in English.

This was so much better than sitting in a dealership all day filling out documents and waiting.... Was able to do everything on my phone. The only issue we had was that the car had a faint cigarette smell, which we are working on resolving. Other than that, the experience was terrific!

Whenever I can avoid going to a dealership, I am very happy. For the most part it was pretty simple. Although I had to send documents several times. Then the lender sent a request several times (I was cc'd) and never acknowledged. Then someone from Carvana called me that my order was being cancelled because of a missing document from the lender. She spoke so fast with a strong accent that I had to ask her to slow down. That call was almost an hour.

I couldn’t be more thrilled with my 2022 Mercedes Benz CLA250 and my purchase experience with Carvana! From application to trade and delivery, the process was almost scary. It was so smooth and easy! Top-tier service from Anthony during delivery too - he arrived right on time! Trust that I’ll be singing your praises and telling everyone I know that Carvana is the ONLY way to buy a car!

I found the process very confusing. Lots of emails with the same info, but not what I needed, like if my 2 payments were received? Or docs signed. I did all that 2 and 3 times to be sure it was complete. I really got upset when, because I had a second payment, I was moved off the pickup time originally scheduled. That was such a mess, 4 more days without any transportation. I won't purchase car through your services again.

The only issue I had was you cancelling the first date and time I had scheduled to receive the car and that was not the earliest option given. The driver who delivered it though, was polite, informative and very friendly, which was great. The car so far met all expectations so we would do this again or recommend.

The entire car buying experience with Carvana from start to finish was amazing and super convenient. I was able to order a car, complete trade-in on my old car, fill out/upload requested documents to complete the sale and have new car delivered within 5 days. Every Carvana advocate that I worked with was super helpful and professional, especially the gentleman that delivered my car and picked up my trade-in vehicle. I highly recommend Carvana and would definitely use again. Also, I love my new vehicle!

I have purchased 2 vehicles now on the last 3 years from Carvana. The good: love the App and website, very easy to search vehicles. Good prices and good financing. The bad: second vehicle now that needed tires when the vehicle arrived, this last one had a engine code that I had to get into the shop to diagnose, not a huge deal but the tires issue is a ongoing disappointment.

We're generally pleased with the car purchase. However, we're disappointed with the exterior condition, as it has noticeably more chips and scratches than depicted in the photos provided. The misleading images were a letdown, though the car's performance and features otherwise meet our expectations, making it a decent buy overall.

Very happy with truck. Only thing I took it to the car wash and water pressure came through the back window, the back window doesn't lock. It just slide back and forth, the window on top of the back flat bed, truck runs great, though shifting gears is a very smooth motion. Sounds like the truck has good transmission.

The truck was supposed to come with at least 1/2 tank of gas. It was less than1/4 full. The key fob wouldn't work initially, and the salesman said to hold it up to the switch. We had our mechanic look at the truck, and he had to replace the key fob batteries. They were almost dead. I understand that these may be minor issues, but it certainly made the process less favorable. I would like to be thrilled with the experience, but as of right now, I am not.

I’ve purchased a car from you before, but this second car I purchased was a terrible experience. I set up a drop off time for 11 am to 2 pm. I didn’t get any notification or communication from the driver or your people. I called customer service around 1:30 pm, they gave me the run around and stated someone would reach out to me by 2:30 pm. The driver didn’t call me til 2:45 pm. He stated that the car will be at my address by 4:45. Why would you schedule a drop off from window 11-2, if you’re not going to drop it off 2 plus hours later. I work second shift and had to cancel my appointment because you guys don’t know how to tell time. If you guys say drop off is between 11-2 pm be there 11-2 pm not 4:45 pm. Then not only did I have to reschedule you guys didn’t have any openings til the following Monday, because you didn’t want to interfere with other customers' orders, but it was ok to be late on my order?

I had the easiest experience purchasing a car through Carvana. I will definitely be using this option again when I am ready for a new car. Simple and easy way to get a new car without leaving your home. Didn’t have to sit in a dealership for hours and could view cars on my time and pace.

This was the easiest and most less stressful purchase of a vehicle I have ever made. From viewing the cars online with no salesman, showing me every little detail and trying to convince me to buy something else, then calling their manager in and wasting five hours in a dealership. After I decided on which vehicle I wanted. I put in my application. Was approved within minutes. Had the car inspected at their authorized garage, loving the experience and my vehicle would highly recommend. I will certainly buy my next vehicle from Carvana.

I was hesitant to buy my car online without checking it out in person. But everything was good. It was delivered on time. There is no hassle. I was happy with my purchase. The customer service is great. They are very helpful. I would recommend Carvana to my family and friends.

We ordered a Hyundai Venue and when received, it was dirty, smelled overwhelmingly like cigarette and Marijuana smoke, and was several hundred miles overdue for an oil change. So we filed for an exchange. Had to wait a week with a hard limit of 400 miles to drive in an entire week. Order the new car, an hour before it was supposed to have been delivered, they cancel the delivery due to lack of staff. They said it would be another week to get the car delivered. I call customer service and had to speak to a supervisor to get that revised.

Gunner was a pleasure to deal with, never thought receiving and picking up a vehicle would be so smooth. From the phone call letting me know he was close, to the hour spent going over my new truck and him reviewing my trade in...all great! Never will deal with a dealership again for a used vehicle

The car looks so far great however the car arrived low oil (9%), low coolant in resivor and low windshield fluid. This is an easy fix, I call told to head to local auto in network with you all. I get there, they told me it's gonna to be days until they touch it. I understand protocol however, this is issue is an easy fix. Also, the driver was polite and professional.

Overall the experience as rather easy. Nice staff, fun process and the only issues I have are, the car was not very well cleaned. A lot of cleaning residue left behind and the that the front left tire seems to lose air pressure for no real reason I can discover. Otherwise the experience was fantastic and easy to use.

The financial process for customers bringing two payments type need improvement. In my case, the automated system initially only allowed either cash payment or financing with Carvana. Firstly, I had to cover the entire fund transfer from my account. After speaking with an agent about my second additional form of payment with a credit union financed check, the Carvana rep promised that the overage amount would be automatically refunded to my bank account that the initial amount was withdrawn from. After the seventh day guaranteed or return period, I had not received the refund in my account. I contacted Carvana and another representative ensured me that it would be transferred via ACH. I received a noticed the next day saying a check has been issued and will be coming in the mail within 5-10 days. Totally unacceptable and didn’t meet the what the representatives were telling me as far as when and how I would receive the refund.

I had a great experience with Carvana. I bought 2022 Genesis GV70. Everything was straightforward and fast. When calling customer service, you need to be persistent on which department you want to talk to. Overall, I am satisfied with this vehicle and will use Carvana again when needed. Thank you Carvana for getting me my vehicle. It was delivered from out of state. Hope to deal with you again.

The process was fast and easy. The young man that assisted me was friendly, polite, helpful and knowledgeable. He walked me through each step of the purchase and explained everything without making it seem like I didn't know anything. If I have to criticize anything it would be that the left turn signal does not function properly; only the rear light flashes...Partly my fault for not checking. Other than that, I am enjoying my new Escape.

Delivery was delayed 4 times. No one had the courtesy to tell me why I was rescheduled repeatedly until the 4th new delivery date. Additionally when advocates finally did start calling me the only way they gave me was the main 800 number to be able to get back to them. Of course the 800 number is no good unless you know the correct extension to reach a specific advocate. Also my texts responses do not get an acknowledgement or return texts. No hard copies received.

Absolutely the best car buying experience I’ve ever had. No standing around all day at a dealership just to be aggravated and disappointed. It literally took me 30 mins online, the car was delivered to me 3 days later. Exactly how it was advertised. Plenty of pictures and information to make a good decision. I’ll never go back to the dealership ever again! Amazed!

Very disappointed when I picked up the car to find the car only had a 50% charge when I still had a long drive home. Also the navigation system didn’t work and it’s already in the shop. When I tried to contact someone from Carvana I only get a 3rd party warranty person or an unhelpful AI. Next time I buy from a dealer.

I was looking for a late model Jeep Wrangler. Carvana gives you all the info you could ever want when deciding on a car. They give you the full Carfax, Their inspection report, pictures of every detail. No matter how small a scratch or scuff is they will tell you about it. The best part is there's no salesman. Pick up your purchase at a vending machine. It's worth it!!!

We bought two vehicles from you all in a short period of time. Both vehicles have had issues, are in the shop. It sucks because we spent a lot of money for this to be the case. Some of the issues that we're having are not covered under your insurance -- but they are the most expensive to repair.

It was as if no one at Carvana knew what anyone else was doing. I was repeatedly told to call a different department and then told by that department to call the one I had already talked to. Then, an agent assured me that my delivery date would not be changed if I traded a different car and then it was changed to two days later. To top off the experience, I (luckily) found out at the vehicle pick up that there was a problem with the liftgate and that the back up camera did not work and now I get to deal with that. I’ve bought several cars from Carvana, but I think I’m finally done.

The 2018 Subaru Crosstrek I purchased through Carvana has not disappointed me yet. I have completed my seven day test drive and am very happy with my purchase. The online shopping, the purchase process, financing, and delivery was the easiest car purchase I have ever made. And I've bought a lot of cars. I did not miss the salesman/showroom slog. I was a little hesitant about purchasing sight unseen/never behind the wheel but the seven day test drive helped cement my confidence in the purchase. And another big perk was I didn't have to go to Houston to pick up the car - Jordan delivered the car, explained the paperwork I received, and reiterated the "if you're not happy, let us know". Honestly, happy all the way around.

I have been so impressed with Carvana and everything. They said they would do and did do. Outstanding individuals and great customer service. You pay a little more for things but then again you pay for what you get and I’m very impressed with Carvana and will buy the next car from them as well. My son needs to buy a new one for college pretty soon. Guess where I’ll be going to buy that from.

I bought 2018 Dodge Caravan with only 13,000 miles on it. It apparently had sat unused for long time. Critters nested in the engine compartment lot of debris. My mechanic took apart upper and lower intake manifold and it was full of critter debris and critters had chewed on a wiring harness and it had to be repaired. $300 charge. Cabin filter needed to be replaced as critter packed that area with debris also. So Carvana saying they do a 150 point inspection is a lie. They supposedly did oil change. Not sure this is true. Why would they not have cleaned the engine. Critter debris was visible and it should have told them to clean out intake manifold. Go to a reputable dealer to buy your car. Carvana will not reimburse me the $300. I paid $21,000 for it. I asked for CEO address and they said there is none. I got Carvana Corp Headquarters address off internet.

I just purchased a $27K BMW 7 Series from Carvana, and the experience has been a complete letdown. The online listing mentioned a few minor scratches, which I was totally fine with — it's a used car, I expected that. What I didn’t expect was a completely botched paint job on the door handle that looked like it was spray painted with a can from Rona. The color didn’t match at all, and there was overspray on the rubber door seal, rear door, and even inside the car on the trim. This wasn’t some small flaw — it was sloppy and completely unprofessional.

I was pre-approved quickly and accurately. I found a car in my price range that met my needs within days of starting my search. Was approved for my purchase and everything was clear cut. The down payment was clearly stated. Once I paid the down payment and got my car, everything was set and done. The car looked great when I got it and drives perfectly. I’m super happy with my purchase.

I had purchased my Mercedes from Carvana a few years ago and it was also a great experience. Trading in the car and purchasing my 2022 Acura TLX was also a fantastic experience. Setting up the terms of the financing allowed me to pick my down payment amount and adjust things for a great monthly payment. The car was delivered on time and in great condition and I'm loving it.

I had been looking for a vehicle periodically and had checked Carvana a few times. When I was prequalified to purchase a vehicle with no money down and financed, it was as if it was meant to be. After considering several options I decided to get the new SUV. From start to finish it was easy, clearly communicated, and efficient. I was excited to get my new vehicle and when it was delivered, at no extra cost, I was even happier. When I had questions they were answered promptly and the driver was extremely nice and helpful.

My daughter was buying her first car and decided to go with Carvana because she had heard nice things about them. It was easy to find a car, get it financed, and decide on a day to pick it up. When we got there, we didn't have to wait too long before the car was brought out to her. The salesman said he inspected the car, and it was good to go, except there was an open recall, and the dealership deals with recalls. We drove it home, and the engine light came on, but the salesman said that was because of the recall. We took the car to the dealership, and the total damages to the car totaled nearly $7,000; the total for the car was $15,000. We called them to pick up the car, you only have 7 days to return the car for a full refund. Transport for Carvana met us at the dealership and picked up the car. She received her refund within 5 days, so a new car it is. Carvana should not be selling cars with this much damage to them; it's ridiculous.

The only problem I have ran into in this process was needing to get new back brakes already after only having the car 2 weeks. I feel this should have never been an issue. Although I'm being told it should be covered we shall see tomorrow when I have my appointment.

I was displeased that I would have to replace the front tires because they were very worn and drivers side brake rotor was not replaced because it was ground down from bad brake pad. Love the truck and ease of going through Carvana.. I feel that I should be reimbursed for these faults as I just paid over 35000 dollars on this truck with 42000 miles on her. The rear tires were brand new so they could have done same on front as well.

My daughter went with Carvana and that got my attention! The culture I experienced with each person was consistent with Carvana. Enthusiastic accommodation, kindness and REASONABLE approach to my financial abilities. They dropped off and picked up for me 3 TIMES! Before I was able to find a suitable vehicle for my lifestyle. 3X was a charm.

The process to find and purchase the car was easy and convenient. Pickup went well, very easy again and we were in and out within 10 minutes. The problem was once we got home the oil light came on. Not a drop of oil in the car. Completely bone dry. So we added two quarts to the car but it concerns me that we drove it home without oil. Second issue is the rear window tint is bubbled and blurred to where you cannot see through it clearly. This will need to be removed/replaced. I feel like these two easy fixes should have been completed before the vehicle was ever available for pickup. Especially the oil! It makes me wonder how thorough the inspection was to begin with. I called support but they wanted me to open a ticket for a repair. This should be included and not on my time. Again, very easy process but unfortunately, these two issues made the experience sour for us.

Carvana is by far the worst company to deal with. I have gone through financing, which is approved and submitted every document they requested several times. My delivery date has past multiple times and they just cancel it without any communication. You cannot talk to anyone that has a clue what’s going on and I would rather spend an hour at a dealership than deal with this company anymore. How or why does anyone put themselves through this with Carvana.

We liked the online experience but the after “sale” (trial) period was a little clunky. We got an F150 that had “MyKey” and that was a nightmare, so we traded for another F150 which we kept. The vending machine and delivery was a no go for the truck so we didn’t get that experience. Hoping I don’t have to use the warranty but at least we have one.

7 days has passed and upon closer inspection this CRV has been wrecked in the rear. The back door does not line up and screws holding door have been tampered with. I paid a premium price for this CRV and expected a premium un-molested CRV. This was not addressed in the carfax or reflected in the price. This also tells me Carvana inspection was not through.

I purchased my car. The customer service was great. Everything was right on time. I received my car on Mother’s Day. It was gift to me. I love how you guys were right there with every question and tell me what to do. I’m will purchase another vehicle with you guys because it was so easy and the customer service was like very well put together. Everybody know their job.

I always thought it was hard to buy from CARVANA until I actually purchased my Mustang that I absolutely love!!! I will recommend my friends and family to try CARVANA before going to a dealership!!! I was shocked at all the vehicles they had to choose from but when I seen the Mustang I knew I had to have it. ❤️ If I ever purchase another vehicle I will most definitely buy it from CARVANA!!! Every person I have talked to when purchasing my Mustang was polite and very friendly and helpful!!!

I am so disgusted and devastated over the horrible experience I've had with Carvana. What a circus. They are dishonest, and that's the most important thing to know. They will tell you one thing and send an email with different information. They then choose for themselves which version they will proceed with. We were delayed a week, with no explanation and when I called to inquire, nobody knew anything. My husband had major surgery within the week they first screwed us and never showed. So I had to rent a car. For 6 days, and it ended up costing a little over $400. Then, we waited ALL day Friday, (yesterday) and I even took off work to be here for the car delivery. He showed up, we were so excited, and then he checked out our trade in and said it failed inspection for trade due to a broken side mirror and we have to cancel the entire transaction and resubmit, having them come back another time. DEVASTATING!!

Very easy purchase. I browsed the vehicles and found the one I liked. Financing was quick and easy. My car was delivered right to my front door. The interest was actually lower than dealing with any dealership. I am very happy with my purchase. The delivery person was knowledgeable and very friendly. I would recommend Carvana.

My experience with you was very satisfactory. Despite the issues that arose with the insurance coverage, which were completely unintentional on both sides, I can say that everything went very well on Carvana's part. I wanted to change vehicles, but I didn't want another insurance issue. I'm just waiting for what Michael, the sales agent who initially helped me, promised me. Thank you very much.

Everything went fine with the purchase of the 2024 Toyota 4-Runner and my trade in of 2006 Toyota 4-Runner. The delivery of the 2024 and the pick-up of the 2006 vehicle went smoothly. The inside of the 2024 was clean, all the safety features work good. However the check oil alarm went on after the 15000 miles. What do I need to do to get change oil reminder comes on?

I had a deeply frustrating experience with Carvana that has left me questioning their reliability. In April 2025, Carvana promptly picked up a car from my home in the Austin area, and the process was smooth. However, when I tried to sell another car in May, they flat-out refused to offer pickup, despite my location and circumstances being unchanged. Worse, they couldn’t provide a single reason for this inconsistency—no explanation, just a vague dismissal. This lack of transparency and reliability wasted my time and forced me to explore other options. Carvana’s process seems arbitrary, and their customer service failed to address my concerns. I strongly recommend sticking with local dealers or competitors like CarMax, who have been far more consistent. Avoid Carvana unless you want a gamble on their service!

This is second time we bought. Last time too. I was not informed that there were chips and crack in windshield. I noticed them the next day and was told it was too late. The delivery driver didn't explain anything. All they did was take pic of ID and left. Not pleased with customer service.

The oil light had to be reset, the battery key had to be replaced, & the car could have used a better outside cleaning job. I was very disappointed that the car would be delivered to me in this manner because I have used Carvana in the past and never had an issue.

The transaction was almost seamless except for the issue we had trying to provide proof of insurance. We tried multiple times to provide several different documents, all containing the information required (and driving our insurance agent crazy by asking for different documents to provide), but the system kept kicking them back reporting errors. We finally had to call and speak to someone and provide these same documents which were completely fine and finally accepted by the agent. This may have been an AI issue?? No way to tell but it was pretty frustrating as we were in the middle of graduation ceremonies and festivities.

Overall buying the car was easy. Picking it up was a nightmare, got there 30 minutes early. Didn't get helped until an hour after my appointment. Even though one guy wasn't helping anyone, he said I had to wait on the other guy. So people who just walked in the door were getting helped & I had to wait an hour past the time. When I get the car, the tires are low on air & the tire pressure low sign won't go away, the trunk is absolutely disgusting, they didn't even bother to clean it.

One of the dangers of buying online is that you must rely on the seller to give you correct and reliable information about the vehicle. The car that I purchased from Carvana came with some hail dents that were not disclosed or mentioned in their description. After several discussions with Carvana, their “leadership team” repeatedly stated that this was normal wear and tear for a used vehicle!! If it is normal wear and tear, why would not put it in the description like the other things you noted? Not sure when hail damage became a part of normal wear and tear for a car. To be fair they did offer to send me $100.00 for my trouble.

I’ve purchased many vehicles over the years, both new and used, cars and trucks. The Carvana purchase and delivery experience ranks as the best: straightforward, easy to follow and complete with minimal hassles. Delivery, even though the facility was busy, was handled efficiently. The car was delivered in spotless condition.

The first car I got had a bad transmission and the second car I got had mixed match tires on it. I believe a car that is a 2024 and only having 20,000 miles on it shouldn’t have mixed match tires. I am very disappointed in my experience this time around. I have bought two other cars from Carvana and have been pleased with both. However, this time I am very disappointed.

Carvana makes the car buying process super easy! Delivery driver was so professional and awesome! This new Porsche was a surprise for my wife for mother's day and the delivery driver help me get everything setup to surprise her. Now I’m considering selling my car and getting a new one with Carvana.

Had a terrible experience with Carvana, still has not been resolved. Car was delivered broken, had a bad hub was in a bad accident that was repaired terribly. Also had a wasp nest under the hood. Currently, I am working on getting refunded and having them pick up the broken car. Unfortunately it’s been two weeks and have not been able to get them to pick it up or refund my money. Learned a valuable lesson, do not ever buy a car online, especially from this company. Buyer beware

Very helpful when trying to get the car and returning the car. Customer service is awesome when helping me with the process. Didn’t take long getting the process done was in and out. When dropping off the vehicle to me was great and on time. Great job, highly recommend everyone to join.

Best car buying experience I have ever had. It's the only way I will buy a car going forward. No hassle and searched for what I wanted. I got to choose my down payment. The car was delivered promptly and on time. It was the easiest car buying experience ever. I didn't have a salesman watching i.e. over me nor did I have to spend a whole day or more at a dealership.

First, I absolutely love my second car, returned the first within the 7 day return. The first car must have been a smoker's car and had these horrible air freshener tabs all over the car to mask the smell. Second, I never received the credit for the difference in cost between first and second car. Advocate on chat said I would be getting a check in mail.

This is the second car we have bought for our daughters with Carvana. Both times the process was easy and fairly frictionless start to finish. We appreciate the 7-day guarantee which allowed us the time we needed to let our local mechanic give it the once over and thumbs up.

Carvana deducted money from my account for an order that I canceled without even receiving a vehicle. I never even signed a contract. I input my bank account information and then canceled the transaction before signing the contract. They took more than three weeks to refund my money. They stole the $990 from me and didn't give it back for more than three weeks. Do not do business with Carvana. The attached email was absolutely shocking to receive. I could not believe they had deducted the funds without a signed contract. These are vile thieves. Avoid at all costs.

I have been a returning Carvana buyer since 2020, buying vehicles (all except but one had issues, and I was forced to wait to use my cars until the SilverRock repair was done). The SilverRock team did repair and cover most of what was broken, but the out-of-network deductible is crazy! Anyhow, I traded one of my vehicles in on a F150, and that was on 4/19/2025. The F150 and immediately taken to my mechanic to check it out before I decided whether to keep or return. The amount of items broken on that vehicle was about $6000.00 and SilverRock denied most of the repairs, refused to waive my deductible of $350.00 and today is May 14th and I will not get the truck back and repaired ($2300.00 on me) until May 23rd, meanwhile I am making my first car payment on a vehicle I have yet to drive.

Just to let everyone buying a Vehicle from Carvana know. While transferring plates you will not receive a refund for the Registration fees for new plates!!! even though they will tell you that you will receive a refund! You are better just getting new plates that will renew in a year versus transferring and paying again when they expire!!! Carvana never told me this until afterwards!!!

Toni and Shannon helped me when I got to the Frisco location. Both were kind and quick to get me in my car that was cleaned to perfection. The coin activated machine was fun as well. I had to reschedule twice for pick up and the rep I spoke to was very helpful and kind. The only feedback I have is about the cosigner, I did not see anywhere in the process that I would have to have the cosigner with me on pick up until I had already paid and got my documents. That should have been a little more clear before purchase.

We got our hard to find dream car in the color combination we desired, shipped to us for a very reasonable fee. The process could not have been easier. We got a great valuation on our trade-in vehicle as well - we could not be happier! Would not hesitate to recommend the Carvana buying experience to my family and friends.

I couldn't find my order number. My experience went smooth and enjoyable. I am pleased with my truck. One recommendation for future sales is check tire balancing. I have a vibration when I hit 70mph. I believe it will be just a simple balance and rotation, if it's more, I will have to use the 100-day warranty already.

The purchase, document completion and delivery of the car were easy and convenient. Everyone we've dealt with so far has been top-notch. We've only had the car one week, but everything has been as expected so far. I appreciate receiving emails with reminders of where we are in the process, next steps, etc. Very satisfied with Carvana.

I purchased this truck a week ago and it’s already been in the shop for 2 days with transmission issues. The 150 point inspection that was supposedly “passed” seemed to completely miss the transmission that is completely messed up and is going to need a major repair or replacement. I now have been needing to arrange rides to and from work for the past couple of days and will need to for the next week while it’s being worked on. I’ve heard nothing but good things prior to this and it sucks that I spent my hard earned money because they pulled a fast one on me.

The Carvana Certified 150 Point Inspection is meaningless. My car was delivered to me and within 10 seconds of driving it, I knew it had a problem. Clearly this car was not thoroughly inspected. It had a really bad wheel bearing which was extremely loud and an obvious issue. At least with the Warranty in Massachusetts, I was able to get the issue fixed without any out of pocket costs, just my time and aggravation. Otherwise the process was pretty easy and I did wind up with the car I wanted.

The purchasing and delivery process were very smooth to experience. Everyone was very helpful any time I had questions about the paperwork and assisting me through the process. I am a bit frustrated with the extra damage to the car that was not noted in the photos or descriptions of the vehicle, especially with the higher delivery fee for my vehicle.

I purchased a vehicle from Carvana last November. The car has never passed my State's Inspection, so I cannot legally drive it. It is our State's Law the a used car sold must pass inspection or the seller is required to fix it or give a full refund. Carvana refused to do either. I attempted to have it repaired by working with their warranty company. Both Firestone and 2 Hyundai dealerships stated the the issue could not be repaired. These are steps that I do not believe I should have had to take. All Carvana will tell you is to talk to SilverRock. SilverRock did not sell me the car, Carvana did. They should be held responsible for repairs or a refund. I looked into suing them, but it seems like a lot to pay. I'm sure they just love suckers like me, who do not wish to afford a lawyer.

Trading in my vehicle was so easy with Carvana - the process was stress free, they took my trade-in even with extensive repairs needed, and I got a great deal on my new vehicle, with financing, insurance and DMV paperwork all built in. Carvana will be my number 1 choice for future car buying and selling.

Not sure why minor spots were listed on Carvana when 2 bad spots were not. Behind both front wheels paint has peeled back multiple inches and rusting. SilverRock said this is normal wear and tear for a used vehicle. I’ve owned over 30 cars, all older with many more miles and none had this issue. Very disappointed that they are obviously spouting untruths to avoid paying out. Also the car had been “washed” on the way, it looked like someone took a dirty rag and smeared it over the car, the front trunk had water in it. Front passenger tire had a screw in it. A trim piece around the rear driver's side window has faded from chrome to some pearlescent color. Not a very pleasant experience overall.

Excellent experience. Stress free, haggle free w/ numerous choices of vehicles w/ car history, condition and overall rating attached, providing comfort in final decision. Detailed photos of exterior & interior was also very helpful. All reps contacted by phone were professional and helpful, providing information & answers. Home delivery was simple and efficient adding to the overall experience. Have already recommended considering Carvana as an option to several friends. Thanks for a great hassle free experience.

The experience was convenient and very fast. The process was explained well and candid right from the start. No hassling or back-and-forth negotiations that take hours at a dealer to find the secret deal. I was given more than a fair amount for my trade in and the pick up process was so easy. I will for sure think to look on Carvana for my next vehicle purchase.

I am extremely pleased with the Carvana transaction. Everything about it was very professional and well done. The car delivery to my home and the trade-in of my old car was seamless and very exact. The purchased car was in very good shape and the description and photos on the Carvana site we very complete and accurate. I highly recommend Carvana.

I had been a loyal Carvana customer, having purchased two vehicles from them, and I had always been satisfied with their service—until now. After buying a Tesla Model 3 just two weeks ago, I encountered multiple issues that have left me extremely disappointed. Upon receiving the vehicle, I was assured by the delivery driver that the floor mats would be delivered within a week. It has now been two weeks, and after reaching out to Carvana, I was told that I should have claimed missing mats within the 7-day money-back period. This was never communicated to me, and it’s frustrating that I’m being told I missed this window due to misinformation from Carvana's delivery driver.

From start to finish it was a seamless process. There was a great selections of cars. The delivery process was amazing. They call you 20 minutes before they deliver and even allow you to change the delivery date it needed. I do love the fact that they have free delivery on some vehicles. However, I do recommend you do a complete inspection of your car before you accept the delivery. I had a chip in my windshield that I did not see until I started driving it. I was told that it needed to be reported at the delivery time.

I decided to use Carvana for the convenience of online shopping and delivering the car to my home. But it was everything but convenient. The first car I chose needed $3500 worth of repairs including an oil change. Even the worst dealerships out there will give you an oil change at the very least. The Carvana representatives extended my 7 day return period because I was waiting on the warranty company, Silver rock, to approve or deny the claim. After so much back and forth between the mechanic & Silver rock I decided to return the car. I was not happy but the representative was very nice and understanding and convinced me to exchange the car and give them another chance. The second car I chose worked out. I was supposed to receive a refund of my down payment I made on the first car and was told I’d receive the refund back the same way I paid, which was with my debit card.

At first the whole experience wasn't going the greatest. My first purchase kept being delayed and delayed till by the 3rd delay was when I was giving up on my original purchase as I wasn't getting nowhere on why it kept getting delayed. When I finally got a hold of someone, they were so amazing and helpful to switch the vehicle. I am loving my new 2021 Ford EcoSport, made the experience 100% better. Now I can cruise around in a new set of wheels and not have to worry about being able to get home from work so late at night.

This was the most hassle-free and informed car purchase I think I’ve ever made. I love the fact that they give you the history of the vehicle as well as maintenance that has been performed. You can review as many different vehicles as you like and compare them and purchase on your timeline at your own pace. The car was delivered to my front door. The driver was exceptionally professional and did a wonderful job. I would highly recommend Carvana to anyone looking to purchase a new vehicle. If I could give you all more than five stars I definitely would! You have a loyal customer and I will definitely recommend to my friends and family and I will shop with Carvana again in the future for any of my new vehicle needs!

Jose was very professional and efficient and did his job very well. The car elevator was awesome. My son thought it was a lot of fun and he loves the souvenir coin that he got. Looking forward to purchasing more cars from Carvana. I only wish you also sold new cars.

Outside of delivery being rescheduled 3 times, it was an easy, smooth purchase. LOVE my Jeep Renegade. Clean inside and out and no surprises with a few chips that were described and pictured in photos. Hoping my plates come when promised (or before) and I'll be all set. Jeep drives and rides nice. Could us a new windshield since there are sand chips, but nothing major.

My experience with Carvana has been somewhat of a coaster ride. When I first located the car on your site, I had questions regarding some of the issues that were fixed or replaced during the inspection. I reached out to an associate who claimed they were going to get me the information I needed. Unfortunately, I never received any information. Knowing that you had a seven-day satisfaction guarantee, I decided to move forward with the purchase anyway. Upon receiving the vehicle, the car was not very clean inside or out. There were various scratches along the pasture side that were not visible on the vehicle images on your site and there were two items broken with the car.

I love dealing with Carvana to purchase my vehicles! This was my 4th vehicle with them. It's super easy, very informative, and their team is very helpful! Everyone that I've dealt with has always been great! It's so much better than sitting at dealership for half a day and dealing with salespeople.

I just want to say thank you to the Carvana Team for making the purchase of my 2019 Cadillac XT5 so fun and easy. I appreciate how accurate the pictures were of the vehicle when I received it. I want to thank William specifically for driving all the way to drop off the car, handling the car with care, and getting everything set up so quickly so that I could start driving my new vehicle. There were a few things I would recommend for improvement moving forward. I don’t know why Carvana asked me to upload my insurance, just to be asked again at the appointment for proof of my insurance. In addition, I signed multiple copies of the same document which felt redundant. I don’t know if there is a policy behind it but it was just annoying.

Got on Carvana website. Put my 2007 Chevrolet Colorado with 56000 miles on it in good shape. No leaks or nothing. Runs like a new one. Was offered 5600 which I thought was low but accepted it anyway. Woman showed up next day. Inspected it. Took it for test run. Dogged the devil out of it. Floored it. Took off as fast as she could. Had some kind of gadget in her hand. Came back told me I had transmission issue. They would still buy it but would knock off 1500 of purchase price. I told her no unacceptable which to me is their way of ripping off the seller. Plus they had a charge of 190 for coming out which I didn't pay either. I wouldn't recommend carvana as a buyer or seller of a car. Stay away from them.

I was excited about purchasing the vehicle (truck)..It had only 79,000 miles on it but it was a lemon and half cleaned. On the way home from picking it up, it starts to jerk and and hesitant when shifting. I only had drove my truck twice and ended up having to put it in the shop (transmission)..Although this happened the staff that assist me were very friendly.

Same day we got the suv took it to a mechanic. He found the alignment was off, oil leak and all 4 rotors and brake pads needed to be replaced immediately. It was so bad he recommended it NOT be driven. There is no way this vehicle would have passed an inspection or safety standards. I'm very disappointed in this experience. I elected to return the vehicle and get a refund. They told me I would get a full refund....waiting to see if this is really true

I previously had given them a 5 but come to find out they lied to me about me not having to pay the taxes being I'm a disabled veteran. They are all about the money just like everyone else in the world...

The car came with a crack in the windshield. And the key fob did not work at all. The driver just had me sign paperwork. He dropped the car from the tow truck and took off. I did not get a test drive. Now Carvana will not fix the crack in the windshield.

Fantastic buying experience getting my used Jeep through Carvana. Easy, fast, efficient, no stress. The Jeep showed up completely detailed and in fantastic shape. So happy with my decision to buy through Carvana.

You guys could have shown pictures of the rust and the hole in the front fender. He took time to document tiny little mix and scratches on the paint job that didn’t matter. You guys really screwed me on the key fob. I’m not really happy with you guys. It is what it is.

After taking the car to my mechanic he looked over the car and noticed there was a significant amount of oil on the engine and underneath. It was a bad valve/intake gasket that had to be replaced. Was able to get it repaired and was covered under warranty but still annoying to not have the car for a couple days on something that should have been found when inspecting the car before delivery. Overall experience was good and smooth.

This has been, by far, the easiest car buying experience I’ve had. Everything was quick and simple and we love our car. From browsing to delivery, every aspect of the process was smooth and simple. It definitely helped us having everything online as we don’t have a lot of time or the same schedules to go the traditional car dealership route.

While the buying process itself was smooth and straightforward, I was very disappointed by the number of undisclosed cosmetic issues with the vehicle. Upon pick-up, I noticed a crack in the windshield, a dent in the rear passenger-side quarter panel, and a chip in the back bumper—none of which were mentioned beforehand. When I reached out to address these concerns, I was simply told, “You can return the car.” Unfortunately, by that point, I had already sold my previous vehicle and couldn’t be without transportation, making that option unrealistic. Overall, I’m disappointed with the lack of transparency and customer support. Based on this experience, I likely wouldn’t purchase from them again.