Carvana Reviews

I initially purchased a 2017 yukon from Carvana, however in the first few days I heard an engine knocking noise, and sure enough it would need a new motor. I swapped it for a newer 2019 yukon, which felt good at first. After a few days I noticed a few things. I could feel the engine move when I accelerated, and I could feel something kinda... kick... when it downshifted. The first mechanic found broken motor mounts... plural. After that was fixed I still felt some issues in the transmission, but after bringing it to a few in network repair shops they couldn't find anything. Then the transmission started overheating. When the mechanics opened up the fluid pan, it was full of metal, and needed a new transmission.

I was looking forward to buying a car online because I didn't want to spend my time at a dealership. Unfortunately, this was a bad experience. I paid a $590 shipping fee for a car, but upon arrival, the brakes sounded like a Mack truck and needed to be replaced. I'm baffled that the car passed inspection with bad brakes. I rejected that car and ordered two other vehicles, but I had to reject those cars too due to mismatched tires, an auto hold malfunction button, and brake issues. The only positive has been customer service. The representatives are very friendly and try their best to assist. I'm now waiting to see if they will refund my $590 shipping cost, given that they shipped cars with issues.

I bought a 2021 VW Atlas, and it breaks down on me every 2-3 months, something major needs to be done or replaced. I would say don’t buy a car from Carvana. If you want a reliable vehicle this has literally been nothing but a headache. Even the mechanics have a problem with the warranty place (Silverrock). This experience has been nothing but a headache. Carvana is convenient at the beginning because you don’t have to go into a dealership, but it is an absolute headache once the car is purchased.

I started the process to buy a car a few days ago. After I decided to cancel the purchase (email from them verified cancellation) They attempted to take funds via ACH from my bank account days later. I transferred the $$$ out of the acct, thankfully the transaction was declined for insufficient funds. They stated they would “review” my refund… I’m a repeat customer. The first time in 2018 went fine. Based on these BBB reviews they have really gone downhill over the past few years. I feel like I avoided what could have been a nightmare experience! Zero stars for this experience. I accidentally hit 1 star, couldn’t remove.

Overall my experience was great. Carvana offered me more than I expected for my car and I was able to find what I wanted at a great price. I appreciate the ease of the purchase and transition of vehicles! Unfortunately my vehicle arrived w/ windshield damage that happened in transit, and before I took ownership. Carvana has refused any services even though the vehicle was still in their care. I do not think it is right or remotely fair for me to pay for damages to a vehicle I did not own yet. When I asked the technician, when I received the vehicle, she passed me card through the window and went on her way. Other than that the purchase was perfect.

So here's the situation... Do not buy from Carvana. Basically, my entire situation has been horrible. My car arrived two days late due to Carvana losing my car in one of their warehouses, and then my car was sold and brought to me without a proper engine or coolant. I have my car in a shop right now, and the warranty company has been refusing to do what the shop is asking of them. My car broke down not even a full two hours after I left Mississippi on the night of July 30, and I spent the entire 31st a little past Jonesboro, Arkansas. They charged me $219 for it to be towed even though it is their fault and have pushed us a week plus past when we are supposed to be in Oregon. This has been an awful experience through and through, and I cannot speak any worse about Carvana.

I recently purchased a car from Carvana. The car was delivered not detailed at all, the whole car was filthy. I had to get it state inspected and had to replace all 4 tires, 2 worn past the wear bars and 1 had a broken belt and 1 with a chunk taken out of the sidewall. Tried to call about the 7 day warranty and I would have to bring it to a repair shop the Carvana chooses and let them take pictures of the tires and wait for it to be approved before getting new tires. The repair shop told me that it would probably take days for the approval if in fact it was approved. The warranty is a joke. Would never buy from them again, beware of this dealer. Thankfully I have a good mechanic to check out the car.

Vehicle had damage at delivery that was not disclosed on website. Driver agreed and made documentation of said damage. Driver said they would take care of getting fixed. Carvana declined to fix damage to vehicle!

Literally worst car buying experience EVER. Clearly the CEO and other management just don't even care as I have written 2 letters with no response. Carvana clearly could care less. Carvana screwed up the licensing process and then on top of $799 I paid to them to complete the license paid another $350 to get their mess fixed. Then I find out the care is not as was sold and warranty is much shorter than they had on their website. So have turned the entire file over to the IN Attorney General who has a large file on Carvana and are planning to prosecute. Save yourself the worry and buy from fa reputable dealer. I've saved a couple friends so far who were going to buy Carvana and switched to a local dealer. My new mission in life!

Started a purchase with Carvana with a trade in. Terms were agreed to then after the terms we already set Carvana jacked up the interest rate and tried to hide it. I immediately canceled the purchase, I do not recommend doing business with their financing department.

When choosing Carvana, I knew I'd overpay for a used car but it was a bit beyond even what I anticipated. The trade in value compared to loan makes gap coverage an absolute must and I still wish the price had been closer to the actual value of the car. Aside from the price point though, I've absolutely loved my Carvana experience!

I’ve been a loyal Carvana customer for over 4 years and appreciated their easy, hassle-free buying process—until recently. In March 2024, I purchased a 2021 Mercedes-Benz GLE 450. By late July, the A/C failed. No warranty, long dealership wait times, and unbearable Southern heat made it a nightmare. I traded it back in after winter. In March 2025, I bought a 2020 BMW X5 40i—this time with the Care Plus warranty. Shockingly, the A/C failed again in late July 2025, almost exactly one year later.

I recently tried to purchase a vehicle. It was delayed 4 times due to transportation. My truck was literally 25 miles from me but they couldn't give me a real reason why. They refuse to help or call the dealer it was at to find out why. Absolutely the worst customer service I've ever received. Now I have to find another vehicle after waiting 4 weeks for this to be canceled.

Navigating the app was difficult, as I had to repeat entries multiple times. I also began getting message that “another buyer” was also interested in the vehicle. Eventually was told the “other buyer” was me. I tried conversing with the AI about tag process, as I wanted to reuse my existing tag, but this went nowhere. Not being able to speak with a person throughout the purchase process was a problem.

As far as I’m concerned, they stole my money! Was approved, charged a shipping fee, then flagged I needed more paperwork so canceled order. Carvana then withdrew my down payment amount from my bank account! After order was canceled. Never shipped anything and refuse to refund me shipping costs and made me wait a month to return my down payment! If I could sue I would!!!

I was told they would take my international driving license. They took my order and my money, then called me after to ask for my MA driving license. I explained the situation, they said they weren’t sure, even though they accepted my international driving and took my money. They ended up cancelling my order. It’s now been a week and I still haven’t received my money back. They are saying it could take another 15 business days which is ridiculous. Awful, avoid.

Anyone you talk to on the phone has different guidelines. You upload your documents only to be told to resend them a different way. And when you call to confirm they received them. A different sales rep tells you they need them sent a different way. All to waste your time and effort only to have deal expire and charge you more money. Don’t ever deal with Carvana. They will take you down payment and shipping costs upfront and then give you the runaround. Absolutely terrible business.

I was sold a car that needed mechanical work the day I drove it off the lot. Not only did I have to pay a shopping fee that's nonrefundable, but I had to pay for the mechanical work out of pocket. Carvana would only cover for a few of the problem, but wouldn't cover the rest. Why don't these vehicles gets detail inspected and do maintenance on them before selling? I'm not at all happy with the cost of repairs.

1 Star (only because 0 isn't an option). Carvana is hands-down the WORST car-buying experience I’ve ever had. I bought a car through them thinking it would be a smooth, modern, hassle-free experience. WRONG. First of all, I had to drive 5 hours just to pick up the vehicle — not exactly the convenience they advertise. But that was just the beginning. Within the first 110 miles of driving it back home, the check engine light and multiple service lights came on. That should’ve been my first clue that this car was a lemon. Since June 1st, I've had the car for maybe 15 days total (and none of those were even consecutive). It’s been in and out of the shop constantly. Oh — and the shop I HAVE to use for warranty work? 45 miles away. Every. Single. Time.

I had a great experience using Carvana. From beginning to the end they communicated everything that was going on. They execute a very high level, what you see is what you truly get. I would buy from this company again in the future. Much easier than going to a dealer.

I’ve had a deeply frustrating experience with Carvana. My application was denied due to their inability to verify my phone number, and now they’re holding up a refund of over $1,500. Their stated processing time is 10–15 business days, which has already passed. When I contacted support, I was told to submit a ticket and wait an additional 1–2 weeks—completely unacceptable. During the refund delay, I ended up purchasing the same vehicle from CarMax with better terms and a smoother process. If this refund is not issued promptly, I will be escalating the matter legally.

From the start on the website to picking up the vehicle, it was flawless. I enjoyed every part of the process. The person at the Carvana 'lot' was very professional, and made sure I was his most important person there while others came in to pick up their car.

Well I actually sold my Mini Cooper to Carvana a few weeks back. They offered $1400 more than CarMax and they picked the car up at my house for a $40 fee which was great. Everything went smoothly. They gave me my check. They paid off the finance company in a few days so didn't have to worry about making any more payments. I definitely recommend.

I thought that this purchase would be easy, but Carvana has hidden fees when delivering to you. I was asked to pay 150 for the delivery and a couple days after my registration. I was told that I was still missing $423 for the delivery. I had no choice, but to pay it since the rest of the process had been finalized. To make matters worse when the car was delivered I noticed a couple of cosmetic issues which were all rejected by silver rock. One of them is a bit more major as there is a gash with metal exposed in the truck bed. I have to fix this out of pocket now because if I don’t it will definitely rust in the future.

I received a notification that a car was available and I purchased it just to get canceled two hours later. I called customer service and they apologize for the misunderstanding but that the vehicle was already being purchased. Right then I canceled my car I was selling. It’s a real dealership for me from now on.

Bought a Ford Maverick on a Sunday night. Before I even left the lot I heard slight grinding in the rear. Brought it to a Ford dealer on Monday morning. Needed a rear axle assembly. No big deal it is covered under factory warranty. When taking out the rear rotors & pads there was rusting of the rotors. Sent in pics to their warranty company & they literally told the service advisor to go out & do some HARD BRAKING in the parking lot to fix the rust issue. Who does that?!? They also did not detail this vehicle before delivery. Carvana says they are sending me a check, but I am not holding my breath. STAY CLEAR AWAY FROM CARVANA. Especially the one in Charlotte NC.

Do NOT buy a car from Carvana. They are going to sell you junk. Thought I would try Carvana to avoid haggling with a salesman and regret it completely. I traded my immaculate 2021 Ford Ranger for a 2021 Expedition and boy am I disappointed. The process online was alright but I cannot believe they were able to sell me the vehicle that they did. After driving the Expedition for only 5-10 miles, I had a check engine light pop up. It was one of the injectors that needed replaced. I didn't even have it for 5 hours.

Overall good, easy experience. Great 7 day return or replace policy. Only problem I had was damage on seats that were not pictured online. Tried to contact a live person online about it, they told me to file a claim. I did and they denied the claim saying normal wear. Again had to get a hold of a live person who said there was nothing they can do. the claim was denied. Asked for a supervisor, he said there is nothing they would be able to do because they can't override the denial. Told them I just want someone to address that it wasn't advertised and make it right. He said, "Sorry nothing we can do about it. It was denied. Your only option is to return or replace the car."

I did not know the car needed inspected. Then, after having to spend over 1K for 4 new tires, I’m now dealing with the AC unit, which doesn’t work… on a car with only 25k miles. It’s been sitting at Firestone (Robinson Twp, PA) since Friday while they argue with Silverrock (claim **) about each step of the process. It’s been a nightmare and the least you can do is call them to fix my AC NOW so I don’t have to pay for a rental car later on today!!!

Carvana sold me a Hyundai Sonata on July 18th, and within 2 days the engine began overheating only after driving the car for 30 minutes through traffic. Their team then sent me to a Pep Boys whose diagnostic machine was not working and didn’t let me know until the following day. So my car sat at pep boys for 4 days just for them to tell me that they ran my car for an hour and drove it around for 10 minutes and couldn’t find the issue so I couldn’t file a claim and was unable to trade my car in since the 7 day return expired.

The overall process of purchasing a vehicle from Carvana is very easy. Delivery was very professional and the car arrived very clean. Unfortunately, there were defects on the vehicle that were NOT reported. These were minor and not enough for us to return the car, but the condition of the vehicle as stated originally, was not accurate. For example, there are two obvious defects in the paint job where the paint or clearcoat is sagging, very noticeable. There is no spare tire. It is completely missing. In the 150-point inspection, it was listed as being there. Because of this, the trunk floor has no undersupport, so anything put back there causes the floor to sag. The front-passenger side fog light glass is broken.

This is the WORST car buying experience EVER. DO NOT buy a car from Carvana. They lost my plates/ my tags. I never received my key. If you have an issue with the car purchase, they will run you around the bush and apologizing but never helping. Just go to a local dealership. I mean honestly, buying a sketchy car from Craigslist would be better than getting a car from Carvana.

Worst car buying experience ever!!!

Purchase was straightforward and easy. Car is exactly a described. After delivery, I went ahead and had my local Toyota dealership do a used car inspection and everything checked out great. Carvana delivery driver was super friendly, knowledgeable and made the delivery fun. Return policy was a added bonus but I have chosen to keep the car.

Set up an appointment for Carvana to buy my car. They called and said they would be there in a couple hours. Never showed up, called or emailed. I called the next day to set another appointment. They then canceled that appointment on the day of. Set up another appointment and when the guy came back from the test drive, I now have a check engine light on and they drop the offer by $1000. Now I have to spend money to get whatever they done fixed.

There was damage on the vehicle that was not on the initial details. Twice I submitted it. The reviewer stated damage to front door was the same as damage rear door I was reporting. I tried to speak to advocate and that person said they could not talk to reviewer. It was a total runaround.

Buying a car at Carvana was really fun easy and no stress. I have purchased a lot of cars off dealers and this was actually fun like it should be. Get pretty qualified pick car that fits budget and the pick up was fun. The car comes down the tower and does a full turn around in front of you showing you entire car. Every car dealer should be this fun and exciting. I will be buying again from Carvana.

I clicked buy and was told the vehicle was not available in my area. I found an alternative. I uploaded my current, valid, driver's license only to be told it was unacceptable because it was within 30 days of renewal. A new state law meant I had to download and complete a form and get it signed by my optometrist before I could renew. I DID all that and then had to upload the image to the cloud, download to my, PC, and then re-upload. I contacted customer support. The first thing they said was there was an issue with my trade in. THEY said there was a lien on the vehicle I paid off over 10 years ago. So I scanned a copy of my title and uploaded it. It was unacceptable. Only a picture would do. I had to take a picture of the title, upload to the cloud, download to my PC, and re-upload to Carvana. Initial delivery of July 7 was moved to July 9. Delivery was moved to Wednesday 7/9/25 due to a faulty battery needing replacement.

When the car arrived, the driver quickly realized the battery in the car was dead. He explained what had happened and stated that he would obtain a new battery for the vehicle. As the next day was Sunday, I had the car delivered on Monday, and everything went smoothly. I am so happy with the vehicle.

CARVANA STOLE MY MONEY and then wouldn't approve my delivery. My car got flooded. Long awful stressful story. But it took my insurance company two weeks to approve the totaled car and then send me the money. At this point, I am working full time and have to move out of my moldy condo to my other house. I went online, found a car which took hours (Don't have time to run around test driving cars) needed to secure a car and have it delivered before insurance ran out. Was putting $7500 down. There was a huge glitch because of address verification. My bank statements still showed the old address even though I had changed them online.

We just bought our first car with Carvana, and what an OUTSTANDING Experience it was. We will never go to a dealer and buy again. Carvana made the car buying experience so easy and enjoyable. Anna in customer service was very helpful, and the drivers who delivered the cars where first class. If you are thinking about buying from Carvana, please do it. Thank you Carvana!

I purchased a 2014 Ford Focus on March 28 2025. On April 25 2025 the car went into the garage for check engine light that stated camshaft sensors were bad. Ok I get it.. it’s a used car so this can happen.. not too concerned since I have the limited warranty for 90 days. So the garage fixes that issue but it does not fix the car. Fast forward to June 4 2025 when the car is towed to a ford garage from the garage it is currently at. Yes the car was at the first garage from April 25 until June 4 and I had not had it in my possession all that time. So while the car is at the ford dealership garage.. I’m conversing with Ray the Executive resolution guy who keeps telling me to trust the process of letting them fix the car and fighting with the warranty company. So after multiple attempts to fix the car ford states they have no idea what is wrong with it... and btw... it’s now July 24 2025. The warranty has ran out and the car is not fixed.

The vehicle does not have "wear" congruent with 23K miles. I counted on Carvana to be transparent in representing the vehicle. I am only allowed to submit 3 instances of damage. There is damage all around the vehicle. The 7 day return policy is worthless when considering these objections as the shipping fee is non-refundable. What should have happened when I filed the complaints: review all of the exterior damage and then do what any other local dealer would have done. Refund $1000 for mispresenting the vehicle.

Everything seemed to be going well. I tapped on the warranty I wanted. Didn't know I didn't get it added, then told all said and done, didn't get it and too late can't add it. Now dealing with calls finding a warranty and this is why we decided to buy a vehicle this way, was dealing with calls for just looking.

Buying experience was streamlined and easy. However, there was no mention of damage on the front bumper on the website. The plastic part on the bottom of the front bumper was cracked, scratched up, and is hanging off loosely - Carvana won't fix it. The delivery guy said it may have happened during transport.

Overall the experience was smooth and easy, from getting a good trade value for my previous car to the ease of doing all the paperwork. Everyone has been super nice from the delivery driver to the online support. Only issue I have that didn't make this a 5 star is how the truck arrived. It arrived with less than a half tank of gas, the interior was filthy and had a strange musky smell that I will need to try and remove.

I was overly delighted once the car arrived, I was so anxious before it came and then once it actually did I felt like a kid on Christmas Day! I really appreciate the service. Everything went smoothly and all the agents handled me with the utmost care, thanks again!

We bought a truck on Carvana last month and it was truly the easier experience we have ever gone through! This month I decided to trade in my car for an upgraded new version! It truly is so simple and Micah delivered my car to me and took my trade in! He took the time to go over everything with me! I couldn’t recommend more! I Will always chose Carvana when we need another vehicle!

I purchased a 2019 BMW X5 on 4/19/25 through Carvana. The purchase process was standard and I had no issues doing so. After making my down payment of $300 and transportation fee of $1990. I decided to add Carvana Care. This decision to add the carvana care for the vehicle was made within the time period before my car was even delivered to me. I spoke to customer care to add the carvana care and the representative did not have knowledge on the carvana care and had issues adding it and processing the payment. So I requested if she was unable to provide me with the carvana care to please leave my account as is.

I liked the idea of Carvana and the car, but -- I "purchased" the car on July 4th so nothing was open. I was told I had two days to provide the payment. Each time I called, the hold was extended, but with threats of putting the car back into availability with each approaching deadline. I had already been preapproved for financing and was able to finalize the loan at my branch the next day, but it was a Saturday, so the check (from the main bank) could not go out until Monday. I was only able to get the FedEx tracking number, but my bank could not supply a copy of the check. That left me in limbo. The FedEx tracking reported the check arrived the next morning on Tuesday. When I called, I was told that I would not be contacted when the check cleared but had to call in to find out. Not a great system. I must have called over a dozen times.

I purchased my car June 25th, everything was easy and great until I tried to register the car with the title Carvana sent me. They issued two titles a day apart in two different states. Sent me one and the DMV the other. I reached out July 11th and today there is still no resolve.

When we bought a car from Carvana with financing it was just as easy with cash. Getting a car and it not going on hold was hard but that is because there are so many people looking. The car was clean and delivered in the timeframe they said it would. Only thing the car we choose said free shipping but it shows $490 was added and we used the same address as our search. So that was odd. I would buy another car on carvana as prices are fair.

The experience of purchasing a car through Carvana was a great one. It went so smoothly. Other than a delay in delivery, for unforeseen reasons. I absolutely love the car and all its amenities. The sales people were easy to deal with and I would highly recommend anyone wanting to purchase a vehicle to use this hassle free method.

It was the best car buying experience I’ve ever had. No sitting at a dealership for hours, being forced to buy what you don’t want because the salesman will get a bigger commission check on that vehicle. It was fast and easy, got the car that we wanted for the price we wanted.

It was easy and reliable… Expect what you’d expect from a used car instead of expecting a brand new car and everything should be well… The delivery was in time and the delivery driver was nice and the process with everything was totally cool and easy as well as very straightforward and easy to understand… Overall a 10/10 experience and service and would definitely recommend it to my friends and family…

What was supposed to be an enjoyable, easy experience turned into a total sham. I have a credit score of 814, provided all documentation as requested-which was declined because my mail goes to a Post Office box instead of my home address I sent declaration page of ownership as well as homeowners insurance stating my physical address, also sent them a copy of my Spectrum bill with service address. All documentation was rejected. Keep in mind they already had my Social Security number and credit card/credit union information for auto pay deductions. I was charged a holding charge and a delivery charge for vehicle I never received as well as a charge for car insurance -DO NOT GO HERE

I began the search on a Friday, found a vehicle I loved at a fair price. I ordered the vehicle the next day and uploaded all my documents. I signed all the contracts online Monday and received my car Thursday. The delivery was great, the driver that delivered the vehicle was very professional and knowledgeable. It's now been 7 days with my car, and I really can't say anything bad about the process.

It was so convenient to shop and buy online. Delivery from Kelly was great. Love my new vehicle!! The 7 day period was great and gave me confidence with my purchase. Would recommend Carvana because there is no hassle with a sales person and they are with you through every step in the process.

We thought this was an amazing and easy process. Right over the 7-day period, our engine light came on. The mechanic said it had over 60 codes on it. Needed a new turbo and battery. It is still not right. Looking to pursue legal charges with lemon law.

The car arrived on time, but in unacceptable condition: dirty wheel wells, mud packed between the tire grooves, and bug smudges all over the front—like it had just been test-driven through a dirt lot. The so-called "Advocate" (delivery rep) clearly didn’t care. Instead of addressing the issues, he repeatedly told us to go online and even suggested canceling the delivery if we didn’t like how the car looked.

Worst experience dealing with Carvana reps!! Run don’t use them ever!! This company is highly unethical taking deposits and shipping costs every chance they get! They say it’s no hassle but it’s no hassle if you don’t mind losing more money to every decision you make with them. They make you verify everything which is fine but they don’t use logic and if you go by an alias name at work, they expect you to expose all your privacy to your job just so your name matches your identification for a car.

This was the easiest car buying experience I’ve encountered. No pushy salesmen, no sitting and waiting at the dealership and upfront prices with terms are awesome. Thanks Carvana for the easy process. I’m happy with my purchase and new car. I will never go to another dealership as long as Carvana is around.

Do not be confused by the 5 Star ratings. Those 5 star ratings are a result of people who bought and took delivery from Carvana. But what if you use their "7 car return policy". It sounds like a great thing but it is a way for them to make money. What happened to me is I purchased a car online. Within two hours, I canceled my order. I understand they have a policy that you lose the money for the delivery fee, even though it was only 2 hours later, they delivered nothing and I was not getting my car for another 3 days. I don't agree with that but that is their policy. The problem I have is when I bought the car, my $2200 deposit was taken out of my account within one hour.

Try and sell your car....yourself. Can be a hassle when dealing with potential buyers but selling your car to carvana or any business...Why?? They will always low ball you and get creative with words to justify otherwise. "Well, you had an accident or has a dent or something." And yet if they buy your car they tell potential buyers. Ah gesh Louise don't sweat the small stuff, it's in good running condition da, da, da. Buyers always want to pay the least and sell for the most....many times 2 or 3 or 4 times more than what they paid you!

Tyreek was very helpful and knowledgeable. He remained professional throughout the entire process with a smile on his face. The process felt a bit rushed as I started on a Sunday and had about 24 hours to get the required documents needed to keep my appointment. I wish this would have been explained prior to picking a date to pick up.

You guys need to take better care of the paint and Buff it out before they get delivered. Swirl marks everywhere on every single panel and decently deep, and didn’t care because I know how buff it out, but this was just not right getting a car like this.!!!

This one is my second order from you. I received a vehicle totally different than what was listed. Carvana really needs to pay more attention to the inspection period. During delivery, the driver took pictures of the imperfections (which wasn't listed) and told us that somebody will give us a call and nobody did. We filled out service form and you can only choose 3 imperfection (system doesn't allow you do more) and two were denied. And the funny thing here is the respond from you guys: Every used vehicle tells its own story, which might include a few imperfections. By not fixing every cosmetic blemish, we're able to pass lower prices on to you. We do our best to provide full transparency & visibility on the most prominent cosmetic issues in highly visible areas. This vehicle has been carefully inspected and reconditioned to ensure it meets our high safety and performance standards.

This was my first Carvana experience and I was disappointed. Carvana is a Huge Company that demanded that I select different Insurance coverage to ensure that I could keep the van and Pick up date. I selected the 2019 Van on July 4th and figured that I could call my Current insurance to add new van to my policy. I was called on a National Holiday to set up Insurance coverage on the new vin number to ensure my purchase and pick up date. I was told that coverage needed to be sent to Carvana BEFORE 4:30 pm on Saturday, July 5th, My current insurance company was closed on Sat and Sundays. Now I am trying to wait for my refund from Progressive.

I was very skeptical of the whole Carvana process. I tried two other dealerships first. Finally, I couldn’t wait any longer. Even when the car arrived, I wouldn’t call it “mine” until my mechanic looked it over. I went the next day and he said “that’s a good car.” From a mechanic with few words, I took that as high praise. The delivery person was awesome, too. Very kind and patient and answered lots of questions for me.

Your process is supposed to be streamlined and it is anything but. Your site loops customers in an endless cycle of 24 hour hold placings and offshore India firm harassment over the weekend when you "confirm purchase"....All this despite the fact that you obviously can't verify the financial institution because it's the weekend. An incredibly dumb mind built the site's logic and user interface. To make matters worse, when there is an issue with the car that needs to be addressed during the 7 day window, you make it incredibly difficult to sort out which is why I had to buy a battery out of pocket due to the new Carvana purchase having a failed battery during a diagnostic test and the car not starting. That should NEVER happen, but it did!!! Almost $300 bucks paid on top of car purchase and to date my $1400 refund has not processed!!!! Terrible experience, and NEVER again!!

I purchased a van. The first van had a problem and also there was a lot of confusion with the trade-in car title if I needed a paper copy or if the electronic title was sufficient. I wasted a whole day dealing with that problem and went and got the paper title because I couldn't trust the information I was given. Then the first van I received had a problem with the starting system. The 7-day trial really made this a easy experience to swap out the other van for one similar. Ultimately the experience was ok and I think that there needs to be better checks on vehicles and also the customer service needs to be better as well. Overall my experience was ok and I am not sure if I will use Carvana again or not.

Good overall experience. Both my cars are now from Carvana. Delivery people Scott and Grace were very kind and accommodating. The car was not very clean on the inside. Before buying, I checked to make sure it had a tow hitch. And it did. But I was a little surprised and disappointed that there was no electrical hookup to accompany the hitch. Really can't use one without the other... Nevertheless, a good overall experience. I have recommended you to friends and family.

I must say that I’m deeply disappointed with Carvana. The trade in value of my vehicle was $6000 below the actual value of my 2018 F 150. The price of the vehicle was no lower than sticker value of the New Truck. Convenience was the only driving factor in this purchase. After hearing news of possible layoffs at work I was forced to cancel my order. I had already paid the shipping charges of 1890.00. After cancellation of the order they would NOT return my shipping costs. They state you must cancel within 24 hrs of placing your order. This is unacceptable. I’m currently filing a case against them in my County. I will pursue retrieval of these shipping charges no matter what the outcome. I’m being penalized for attempting to purchase a Vehicle from Carvana is the only logical explanation I can think of.

This is my fourth vehicle purchased from Carvana and I have enjoyed every event, including this one but with a serious caveat. This event is tainted as the vehicle I purchased, a 2019 Ram 1500 Limited, was advertised as having a multifunction tailgate in the section titled Why You'll Love This 1500. Upon delivery, I discovered it did NOT have that tailgate. What's more is that one of the pictures of the bed of the truck isn't even a picture of the same truck. That feels more than misleading and deceptive, and Carvana is not willing to do anything for me whatsoever, saying that section of the website is created using AI and may contain inaccuracies. Frankly, that is not my problem and your QA process should have caught it. I am asking for my tailgate to be replaced at Carvana's expense so that what I bought matches what Carvana's website states I was buying.

I had planned my delivery to be before the 4th of July weekend when I had travel plans (with the car). In the middle of my delivery window on July 3rd, I was notified that delivery would be delayed until July 6th, significantly disrupting my travel plans. Carvana did nothing to fix the situation.

Love the car. Only problem I have the tires are from 2012 and have 5 and 6 on tread and White Rock said it's ok to have old tires. Every tire manufacturer said no tire should be that old. Rubber deteriorates over time and are unsafe. My car is parked in yard. It should not have been sold that way.

Doing this transaction with Carvana was seamless and simple. The process took me less than one hour on my phone from finding the vehicle to getting pre approved then completing the signing up. Even on the day of delivery they were true to their word and time. The vehicle operates well and was delivered in a superb condition. Carvana is a game changer. Thank you!

Experience was easy, not hassling like other dealerships. Smooth transition of paperwork and vehicle. Delivery guys were polite and helpful answering questions I may have had. Even let me do a test drive. Would definitely consider buying from Carvana again. Would definitely recommend to friends or anyone looking for a vehicle.

I had a few hoops to jump through but now I am enjoying my vehicle. I received a significantly higher offer to sell/trade in my vehicle than I did at other dealers. I was able to use my purchase offer to bargain with other dealers and actually got great offers with that leverage but no one could really be at Carvana's deal. I had to speak to many different customer service representatives before being able to finance through my own bank. They kept telling me that they couldn't use my bank so I hung up and tried again until I got to a customer service representative that actually knew what they were doing. I ended up being able to use my bank. The main issue was check verification, banks cannot verify checks over the phone, they need fax or email.

Car buying process was smooth and easy, BUT my car was delivered with transport damage on the hood, paint damaged down to bare metal. Filed a claim and Carvana only offered $200 for detailing which will not fix the issue. I can and will not recommend Carvana due to their inability to hold themselves accountable for issues they created for their customers.

Outstanding buying experience, wonderful customer service. Used their seven-day guarantee after selecting the first vehicle to exchange into another flawlessly and couldn’t be more pleased. It is nice to be able to simply scroll, select a vehicle and not have to worry about anything else. Thanks to all the staff I interacted with, they were all amazing at what they do.

Repainted rear passenger door. The website included 3 imperfections, but not this large one. The Carvana delivery person pointed it out to me. I felt there should have been some compensation, but review board never got back to me. The Carvana advocate chat I had, said I would hear back before my 7 day return period was up. But it didn't happen.

We just bought a 2021 Nissan Kicks, It was so easy for us that we will use Carvana again to make another purchase. With me working a lot and not having time to go spend a day at a dealership and deal with the back and forth was so appreciated. The process was only 15 min to buy this car, get insurance and get it financed. I really liked the 7-day guarantee make sure it was the right car for us which it was.

Carvana made buying a car so easy! I would highly recommend purchasing a car from this site! Once I found my dream car, Carvana handled the loan, delivery process and DMV paperwork. The site was very honest about some small scratches on the car. When it was delivered I couldn’t even see them. The 7 day return policy made me feel confident about the purchase. 5 stars!!

Purchasing the car was easy and straightforward. As a first time car buyer Carvana walked me through every detail and I needed little to know assistance through the entire process. Furthermore getting in contact with the team was a breeze and they were nothing but helpful. I would 100% continue to recommend and use Carvana in the future.

The process to purchase is very simple and handled very well. The reason for the low rating is what happened post delivery. We received our Wagoneer on the 10th in Tennessee. Our nephew was joining the Navy and had a going away party in Pickerington, Ohio on the 11th. We drove the 5 hours to Ohio on the 11th and it was raining. While driving we hit a slippery patch and the car skidded out of control going 55 MPH. By the grace of God I gained control of the car after almost going into the grass and flipping on the left side of the highway and skidding back to the right and almost hitting multiple vehicles when we were almost to my sister in law's house. On arrival, we looked and the rear tires were almost bare. While I should have checked this, I assumed that a brand new car (for us) would have tires that were in good shape.

Carvana is great, but so far I've been lied to and gaslit at least 5 times now, after receiving my vehicle. I love the car, I don't love the customer service. The "real human advocates" are just advanced AI. Same as asking ChatGPT something. You will be gaslit. Fair warning.

I’m a busy person, I hate the back and forth with a car salesman and the: “let me ask my manager.” Worse still the silly dealership fees. It took me like 35 minutes to buy a truck, they purchased my old truck and the delivery process was flawless. I can be more pleased.

I cannot say enough good things about my recent car purchase! I initially started on the site just to see what my options would be, and in no time, I had everything started to get my new vehicle. There were so many options, and I was able to filter to find what fit my needs and budget. Within a week, my new vehicle was being delivered! Delivery was so convenient and pleasant! Jeff, who brought my car, was beyond helpful and friendly; I couldn't have asked for better! I've told all my friends that when they're looking for a new car, Carvana should be their first choice! I'm thinking my significant other will be looking for his next car within the year, and he's starting with Carvana!

We purchased a 2021 Subaru Ascent. When we arrived we were greeted kindly. Our advocate did a good job at showing us the car. It seemed like it was in a really good condition. But when we looked more closely the car had two chips on the windshield glass that were not among the condition pictures online. We informed Carvana immediately as we hadn’t left the site yet. They sent us information on where to take the car to get the windshield changed in our town and they paid for the repairs. It was easy to get approval and the changes happened quickly. Now, as soon as we left the site headed home, we began to hear a really strange noise coming from under the car. We stopped in the Highway to check and noticed that the heat shield underneath the car was loose and scraping against the road. Apparently, it had not been clipped back properly.

This was, by far and large, the best car buying experience I've ever had. I was approved quickly and had keys in my hands within days. Where other places refused to work with me, Carvana came through! So grateful for the easy buying experience and great deal on my new car. I found the exact car I wanted with low miles and at a great price.

Process was easy and quick. Delivery guy was professional and courteous. The truck I bought needs 4 new tires at a cost of $1500 to me. Documents for trade in vehicle should be on app or emailed after Carvana takes possession of trade in. I need to cancel a service contract on truck I traded in. That can't be done without proof of sale/trade in. I understand not fixing every ding like it says on your website, but not replacing tires and passing that on to buyers who need to pass state inspections is not great for customer retention. Since I can't get inspection until I get my state registration which will be well after the seven day return period, it puts me in the position of having to pay for anything that comes up during the inspection.

We needed a car and fast since our new vehicle was rear ended. Insurance companies only give you "x" amount of time to purchase a replacement or you pay the rental fees. We were already stressed from missing most of our vacation plans and this was our 2nd accident in less than a year - neither our fault. So....unable to "deal with Dealers". We decided to try Carvana. WOW. Best decision we ever made.

I recently purchased a 2014 Nissan Pathfinder SV from Carvana, and unfortunately, the experience was incredibly stressful. The process was rushed, with tight deadlines and countdowns that added to the pressure. Communication was poor, leaving me confused about the status of my purchase. I spent two days scrambling to get documents in on time, dealing with back-and-forth communication between Carvana and my insurance company. Getting a copy of the title from Carvana was particularly challenging.

Avoid Carvana at All Costs – Unsafe, Unchecked Cars & Useless Customer Service. I’m extremely disappointed with my experience buying a car from Carvana.com. They promote their so-called “150-point inspection” like it’s some industry gold standard, but based on what I received, I’m honestly questioning if they even looked at the car.

For starters, in order to get a car the bank statements used need to be within a specific group of banks listed. Once I cancelled the car I had put $490 as a down payment on, I was told that it would take 10-15 business days to issue a refund. Once those 15 days were up I reached out to the customer service on their website and I was told that the "automated refund process has not yet started". I then asked why it didn't start when I cancelled the order, and they said it was because the "automated refund failed to process". Why was there no email? No text? No call? This is shady.

The overall buying process was smooth and straightforward, making the initial experience feel stress-free and professional. The vehicle pickup was also a unique and enjoyable moment, made even better by the friendly and knowledgeable staff who were very helpful throughout. However, dealing with Silver Rock for warranty or service-related issues has been extremely frustrating and disappointing. Communication is poor, response times are slow, and the approval process feels unnecessarily complicated. While everything else went well, Silver Rock’s service definitely needs major improvement to match the quality of the rest of the experience.

When my vehicle arrived, the delivery team confirmed that tires were shot. I called Carvana, who advised me to take it to Firestone, to get the tires replaced. After many calls and discussions, Firestone refused to replace the tires. Had I been told the car tires were not going to be replaced, I would have refused delivery. This is a difficult-to-find vehicle due to precise axle ratio needed for towing. I paid out of pocket for 2 of the 4 tires needed on day two of ownership after being told, they were not safe to drive on. Yet, Carvana insisted it was normal wear and would not cover the cost. Carvana provided me a five-hundred-dollar check, which covered less than half the cost of 4 tires.

Great truck, good deal, TERRIBLE CUSTOMER EXPERIENCE. Truck arrived with undocumented damage, dashboard lit up with error lights, no opportunity to test drive, nearly impossible to get a human to deal with the situation. 6 hours of hassle and hold.... executive resolution team is an absolute joke. So much script interaction that these people failed to address the problem. Could have returned-exchanged, but didn't have two weeks to wait and figured Carvana would bomb on delivery again. Fixed the issue myself instead of the time sucking Silver Rock warranty path.

10000/10. No other way to put it! From start to finish the Carvana experience was impeccable. Their customer service alone was something I had hardly ever had anywhere else! Very friendly, very helpful & extremely patient! I would and have already recommended carvana to everyone I come across. Customer for life!

The whole process was very quick and easy. It was simple to follow and streamlined. I liked that you can do everything online at any time. I wish they had an option to obtain your own financing within a day or two since most banks locally aren’t open 24/7. The scheduling process was easy and the notifications along the way were helpful. The truck arrived right on time and the delivery driver was very polite and helpful. All in all I will recommend to friends and family. Easiest vehicle I’ve bought.

This would have been car #5 from Carvana. First 3 great. 4th showed up dirty with hail damage. Silverrock covered repairs of 7000 and gave us a Carfax accident report so the Tahoe is worth less. 5th car scat pack charger had 3 small spots listed in paint, was actually 25 plus and some dents (very dishonest). Took to a shop and was quoted over 9000. But according to the Carvana team this is normal wear and tear. I have cars 30 years old with only 1 scratch. Also the car showed up dirty. Sure would be nice if they reported all the damage. I have lots of pics and quote from repair shop.

I have had a horrible experience with CarvanaCare, and would never have purchased this insurance if I knew how difficult the process would be. It’s been over two weeks since I initiated the claim (within the 7 day purchase window, as required for full coverage) and there have been constant delays and mistakes. From Monroe submitting the information to the wrong company, to losing track of my claim information and requiring multiple visits, it has been an ordeal. All I needed were two functional tires. After spending thousands of dollars on a new vehicle and thousands more on a “protection plan,” I would expect to be provided with decent tires. I am extremely disappointed and would never recommend this insurance to anyone.

It was a different way to buy a car online. I felt the car was ok because Carvana states they inspect the car. But when I first drove it after the deliverer left, it seemed to be sputtering. So I tried to get in-service option online, and speaking to Carvana and to Silver Rock. My options were out of town an hour away. I don't drive out to that town. So it’s very inconvenient and impractical, When there's plenty of shops in town. So just on that basis I wouldn't recommend anyone in this town to buy a car from carvana. It's not a small town either. I didn't buy a car just to be concerned with issues right off too. That's very discouraging.

Purchase was simple. Received my 2018 Ford on May 1. Began not starting intermittently. On June 24, I took vehicle to local Ford dealer. They did inspection. The battery had "heavy corrosion" and failed. They also noted two tires were 8 years old. Older than my car! They also found a directional Tire was on backwards. They recommended new battery, two new tires and mount directional tire correctly. I was still within my limited warranty period and I had a also purchased their SilverRock warranty plan.

The entire experience, from beginning to end, has been the very best I’ve had. It was streamlined, easy and fast. The follow up process on documentation was pleasant, and The pickup process was a core memory to my little kids, this was something to remember. I will never want to purchase a vehicle the traditional way anymore.

Second vehicle bought with Carvana and I love the experience, the being able to test before you commit and the quality of vehicles they sell. I do wish they would double check all features the vehicle has instead of going based of options that could’ve been added from factory but overall happy with my purchase and will buy again

Overall a horrible experience. The TPMS sensor went off as I was driving the car home from purchasing it. 3 days later the check engine light came on and no mechanic I brought the car to could figure out what was wrong. I was on the phone with Carvana reps through a 3 day period and no one offered any solutions or could explain how it was that a car I just purchased could have two major problems within a week of purchasing. There is no way Carvana did any inspection but they offered no assistance so I’m returning the car and hoping to never have to deal with this horrible company again.

I have had several issues during the delivery process. (1) There's was a lack of understanding concerning title responsibility. Navy Federal provides the title to CARVANA. Confusion in paperwork and delivery tech delivery processes. The car was ANT infested. Floor Mat was missing. Glove box not functioning properly. Missing Range Rover hanger at back of head rest. There was a lack of care to address issues. Silver Rock online process does not allow a selection to take care to original car dealer. Only pushed for non-dealer shops.

The car was described as having a scratch on the outside passenger mirror and fender, and one other small chip. The car arrived with over a dozen dents from hail damage it looks like. There were half a dozen other small dents that still have Sharpie marks on it from were someone marked the damage. The driver side rear view mirror housing is broken and poorly glued back together. There are also giant ratchet strap-looking marks on the roof and doors. It also gouged the rubber on the driver side roof. The remotes showed up with a dead battery. I got the guy to take photos of everything before I left the dealership. Carvana gave me the runaround until right before my 7-day trial was over, and then said no to fixing anything. I was told I get a $200 detail, but that will only be polishing a turd.

Just do not do it. What a waste of time. Bought a car for my son. Always used Carmax and that was a mistake changing. Carvana cancelled my delivery 10 minutes before because the car now has mechanical problems and they want to deliver it a week later but could not tell me what the issue was???. The website said it was fine???? Also could not pick it up on my own in Philly and use the "Special vending machine" so they could charge me an additional $590 for delivery. Took a day off, Time to get insurance and now cancel, Transferred them 21K for about a week that they were making money off of and I was losing on. Wasted time with their notary.

I have now purchased three vehicles from Carvana. They have all been in great shape with Carvana doing exactly what they said they would do. My latest purchase was a 2024 Nissan Rogue that is in beautiful shape with no surprises. Based on my experience with Carvana I would definitely recommend their services.

Overall good experience. Just wish they included more of the wear and tear on the car. There was definitely things that I didn't know about until receiving the car cosmetic-wise. Also was disappointed to find out I had to get the car inspected myself and that is not communicated at all until the end of receiving the car.

This was a good experience. Buying a car online sight unseen was an interesting process. There were a few delays but nothing too crazy. The one draw back is that the car that was delivered was covered in dog hair and my wife is allergic. Not sure if detailing the car is an option the company can perform for the price we spend on the car but at least list it in the description so that potential buyers can have the choice to purchase and clean or just look for a new car altogether. Otherwise, our experience was good and would buy from the company again.

I had a positive interaction with customer service at this location, and the car I received was exactly as described. However, I was disappointed to find that the vehicle had not been cleaned thoroughly. During my drive home, an unpleasant odor filled the car, prompting me to investigate further once I arrived. To my dismay, I discovered signs of vomiting on both the carpet and the seats. The condition was troubling enough that I had to arrange for a professional cleaning service to shampoo the upholstery. As I continued searching for the source of the smell, I came across a toenail and a dirty disposable face mask, stained with brown marks that appeared to be vomit, hidden beneath the seats. This experience was not only unsettling but also unacceptable.

My third purchase from Carvana was very pleasant and easy. I always refer friends to them. I am pretty sure that I will be purchasing another vehicle from Carvana in the future. I really love how easy financing through Carvana is, and how quickly I could get the vehicle. No hassle, No haggling!

The car was delivered with faulty trunk. When I press the button at the top of the trunk then the trunk doesn't close all the way. I have to work with Silver Rock and Tesla for the same. Although it was mentioned that more than 150 checks were made for this vehicle, Carvana was unable to identify this issue

I sold my car to Carvana and this part of the process was smooth. Then I bought a car from them (same car but newer and less miles) and then paid my mechanics to inspect the car. Turns out that it had almost 10k of needed repairs, none of which were noticed in the report that was posted by Carvana. Some of these repairs were an oil leak, coolant tank replacement, front and rear brakes under 3mm, all tires had visible dry rot, control arm brushing coming apart, and a few other minor issues. I then called the warranty company SilverRock and spoke with two reps who made me feel like I would be taken care of until the last rep denied all and any claims.

Carvana has great customer service. Every person I came across at Carvana were super helpful and polite. Love the quick and easy pick up. My vehicle was truly exactly what they said it will be when I received it. I would never go to a dealership to purchase again. Carvana has truly been a blessing. I will definitely recommend Carvana to others.

The Carvana experience was so refreshing and smooth, I'm not sure that I could ever go back to the standard process of driving all over town, spending hours in the dealership office negotiating terms and pricing, arguing with the sales people having to bring someone with me/drop me off etc. This process was so simple, they gave me a very fair price for my trade in, and literally picked up my old vehicle and dropped off the new one into my driveway. The fact that they took care of registration, state inspection and all the paperwork also saved me from having to go to the MVA/DMV which is such a hassle in my state. I'l be a Carvana customer for life!

Needed an extra car, now that we have an extra driver coming. Quickly found a great car, with low mileage, a great price, and it's fun to drive. The process is probably too easy and the delivery was smooth. I would definitely recommend to anyone/everyone that hates dealing with dealerships.

WORST CAR EXPERIENCE EVER. Certified mechanics my... The mental damage this place has put us through. From the first car catching on fire, to the 2nd car not making it, to the 3rd having lights lite up across the dash. We wondered if we were going to make it home! Save your mentality and find a different company to go through. Yet, the staff are so caring. Which I do mean. They would have to be, for knowing that lemons are being sold from this lot. I'm writing to the BBB after this post. The first photo is of the engine fire. The 2nd photo is of the 3rd car that didn't make it out of the drive without these warning lights coming up.

Do not waste your time, it seems like a better option than dealing with slimy dealerships but it's not. They will sell a vehicle that is not able to be sold and leave you high anxious waiting for it after you bought it.

I purchased a Tesla Model X. The online car buying experience was really unmatched, loved the entire experience. I test drove the car at the dealer. No issues. Rode smooth. Until after my 7th day. The 8th day. I have experience car issues. It’s like it knew to malfunction. The car rides like I have a gas engine. I do not appreciate that whatsoever. And I just so happened to not have the warranty that is needed to take care of the suspension issue of the car. The irony. This is really disappointing. And I can not return the car. Luckily, I have experience with this. So I’ll be filing a complaint with federal circuit court.

Paperwork wasn’t correct when I went to pick it up so I had to go through a little bit of a longer process. Picked up the vehicle which wasn’t detailed and had a chip in the front window that was closed. Kept getting told go ahead and report it, but couldn’t because they didn’t turn in any of the paperwork so it wasn’t in their system that I even purchased the car. Called them up to correct it. They said they did but they messed that up somehow and it still didn’t correct in their system to the point where I have the car for approximately 10 days before somebody literally had to come and drive to my home to have me sign the correct paperwork so that I could finally get into the system and only now can I go ahead and report these issues. In theory, the place is great. In fact it didn’t quite work out so from what everyone was saying this doesn’t really happen to like 99.99% of people. I just happen to be the lucky one where nothing went right.

They don't check out the vehicles and they turn off engine lights and they get fake emissions. They accidentally left the emissions paper in my truck and it was the wrong vehicle. I called them and explained that there was a piece missing off the truck and the piece wasn't missing in the photos but when I got the truck it was missing. I called them and never heard from them. I would not trust this place they are crooked and lie. Save yourself time and money and shop elsewhere. The 100 day warranty is a joke. They will tell you nothing is wrong so Carvana don't have to fix the problem. I wish I would have read all the bad reviews before I bought this truck from them. All of their vehicles comes from car rental companies. DON'T BUY FROM CARVANA. DON'T BUY FROM CARVANA.

The pickup process was very confusing and not organized. The agent was continuously distracted and did not explain the process to us. The vehicle's interior was dirty and had not been wiped down or cleaned. The driver's floor mat was extremely dirty and needed to be cleaned as soon as we got home.

This was the first time I used Carvana and I am so glad I did! The process was simple and very user friendly. I loved that I didn’t have to spend hours in a dealership and that almost every signature was done electronically. Also when I received the vehicle their staff were professional, knowledgeable, and kind!

This is my 3rd Carvana purchase. The first two were during COVID and the cars were delivered to my home. This time, I traded in a vehicle and took delivery of the Jeep at the Bridgeville, PA Store. Everything from ordering to delivery was simple and went very well. There was a slight delay in getting the vehicle to the store but this was communicated to me several times so I was fully aware of the delays. Delivery went without a hitch and we really like the vehicle.

So this is the 3rd vehicle I have bought from Carvana and it seems like Carvana is not checking vehicles very well when they are sold them. On my most recent vehicle, the transmission went out on the 2nd day. And because I have to wait for Silverrock, I won't get to drive my new vehicle for a month. You did not have any comparable vehicles available to choose from. So we are down a vehicle but we will still have to pay the payment. The last vehicle was the same.

Overall purchase went very smooth and easy to work with your team. My only complaint is the truck had no gas when I got there and your team member went to "fill it up" and that was only 1/2 tank. When someone spends 40,000+ it should come with a full tank of gas. I am also due a refund on my plates and haven't heard a peep about that either.

One week in and all 4 tires need to be replaced already. At delivery my tire pressure light was on and I reported this to the driver, who was very kind and professional by the way. He did a great job. He informed me that the tire pressure light had kept popping on during inspection and the sensor was reset so he suspected the sensors needed to be replaced so he put a ticket in documenting all of this, which I appreciated. However he told me that Carvana would email me "within 48 hours" which never happened. So within the 7 day window period I had to put a maintenance request in on my own about this. In the week I have owned the car the tire pressure light has gone on and off constantly and the tires are very loud when I drive.

LITERALLY THE WORST EXPERIENCE. I swear the most useless people work here and NONE of them know what they're doing or what the other is saying. There is NO WAY that they have any uniform training whatsoever. Seriously, go ANYWHERE ELSE.

Horrible experience, underwriting wants you to do their job. Ridiculous response times. Makes you buy insurance before loan secured then you can’t get insurance premium returned. Went to dealership, had no hassle and great experience!

This is a different sort of purchase experience for me, and there are pluses and minuses to it. Overall, I am very happy with my purchase and the process. There is one thing that I would point out that could affect your purchase, if the vehicle/part was more visible or if there was a little more detail. For example, the vehicle I purchased is in great shape. It appears and looks like it was well taken care of. The tires though are at or just above the bare minimum tread depth. Maybe I missed it if you said that the tread depth was only 4/32 seconds. This is a $1200 purchase. This could sway the purchase of this vehicle to another similar vehicle. Maybe that’s important to me, but other people may not find it important. I think though, overall you are on the right track and I would definitely purchase another vehicle from Carvana.

My experience dealing with Carvana was wonderful. The car I got was clean. I took it to a mechanic everything on it was great. I cannot remember being so happy and so satisfied with my purchase. With the experience I had with picking up my car. I am very satisfied with my purchase. I will definitely be back.

This was by far the best car buying experience I have ever had. I didn’t have to deal with pushy car salesman or walking a hot car lot. I simply got online and shopped peacefully in my bed and purchased my vehicle within 45 minutes. I would definitely do it again. Thanks Carvana!!

The Process started with me paying in full for a 2024 Nissan Rogue, my wife and I were extremely excited about it. After receiving 3 delays covering the span of 3 weeks after original delivery date/pickup date. We finally received our vehicle, come to find out the passenger seatbelt did not work, it would move from the original spot so there was no way to buckle it. The back wiper had no blade on it and there was an electrical issue where radio would shut off and on randomly. So, after just 2 days with the Nissan Rogue I sent it back and picked out another vehicle which was a 2017 Ford Explorer which was a great car mechanically and well taken care of except for one issue. Driving on the Freeway/Highway the pillar on the windshield broke off and flew into another car, then pieces of the underbody plastic started coming off and the amount of dry rot on door seals was too much to handle, so we sent it back.

The process was quick & easy, the car was delivered in 24 hrs. I will say, ALWAYS double check the service team. I discovered they had overflowed the oil by a full quart...After I had made a 300 miles trip. Also they obviously didn't check the air filter, it looked like a bird's nest. Otherwise I couldn't be happier so far.

Apparently some aftermarket exhaust work was done (undisclosed) and I purchased a FORD and received a HYUNDAI key fob that fell apart. Looked like it had been stepped on. Button for lock mechanism literally fell out. Not covered because there was a picture of the fob in with the car pictures. No logo or emblem. I only know it’s a Hyundai fob because my son works on cars. Threw a code after I had it 2 days. It went off, so hoping that was a fluke. It’s true you never know what you’re getting when you buy used. I would not necessarily recommend Carvana because I would have still preferred to test drive it before committing to a purchase.

They helped me even though I was early for my appointment. Multiple people checked in on me. It would have been nice to get the car with a full tank of gas especially after you debited my account for the full payment 5 days before I picked it up. You earned 5 days of interest on my money before I took ownership of the vehicle.

The process was very smooth start to finish; the delivery driver was very professional and was very nice. I am very happy with the process and look forward to using Carvana in the future. Carvana has made my delivery experience better than I have ever received from any other car dealership before and will be happy to share my experience with others.

I had trouble getting in touch with customer service about the condition of car. It was delivered a week late and the four tires on it were dry rotted and 4 years old. The tire alignment was extremely out of whack. I took to out of network mechanic that I trust. He looked it over. I would like to be reimbursed but the warranty customer service was not helpful.

I have purchased 5 cars from Carvana. Each has been fantastic. This time was very different. I am very disappointed this time around. Car arrived with completely unsafe tires. They were dry-rotted, unevenly worn and also even had visible steel belts showing through. When I reached out to Carvana to address, they told me that I would have to located and drive car to a service facility to submit a "warranty claim". Car was unsafe to drive anywhere other than to the tire shop. I ended up having to spend $1400 out of pocket for new tires to make sure the car was safe to drive. There is NO possible way that these tires were inspected by anyone, regardless of what the 150pt checklist says.

Like usual I am disappointed with the “150 point inspection“. My car was delayed a week because of a service light that was found minutes before my 1st appointment. However, once the vehicle was in my possession and the deal was signed I’ve been happy with my purchase. And the service rep at the vending machine was quick but thorough.

I purchased a vehicle from Carvana that clearly was not inspected at all. I had the vehicle delivered on Saturday 7/5 and took it into a shop first thing Monday 7/7 to discover it has multiple issues. Bad Torque Converter (after a previous one was already replaced, though this isn't always the easiest to diagnose). This is a code being returned by the vehicle and can be heard in the cabin as a rattling sound. Very well known with 2013 Honda CRVs. A completely broken and sheared off rear sway bar link that is plainly visible to anyone underneath the vehicle with eyes that something is broken even without training. And a severe leak in the shift shaft seal of the transmission. None of these were disclosed prior to purchase despite claims of inspections being done.

Every interaction I had with a representative of Carvana was so pleasant! Everyone was kind, professional, and respectful. The only hiccup I had was when trying to upload some of the documents. But a member of the Carvana team helped figure out a workaround so my delivery date wouldn't be delayed. I would definitely use Carvana again, and I would happily recommend them to anyone looking to buy a car.

I will not purchase another vehicle from Carvana, nor will I recommend them. The ONLY pleasant experience was the delivery driver. He was great. The car arrived with unlisted damage, filthy, and the interior had not been cleaned at all. I spent hours cleaning the inside, put in a repair request for the unreported damage, which got approved. Unfortunately, when I called the only garage listed as a "preferred provider" in my area, they informed me that they refuse to work on any Carvana Cars, as they do not pay for the repairs and claim that they are forced to cut corners for cheap fixes.

It’s as easy as 1 2 3 when ordering through Carvana. Browse through and see what works for you. Carvana vehicles are affordable and reasonable. Ordering is so easy. Receiving is so easy. And their customer support is amazing! I totally recommend buying from Carvana! This is the second time I purchased a vehicle through Carvana.

⚠️ BEWARE of Carvana, SilverRock & Bridgecrest ⚠️. I purchased a 2019 Ford Expedition Max from Carvana on May 2, 2025, for $25,990. Within one week it broke down and has been at the Ford dealership undrivable since May 9 — over 2 months! Carvana only offered to buy it back for $17,600, leaving me stuck with thousands in debt and no vehicle. My $2,400 trade-in is gone, I can’t register it in Georgia, and the warranty expires August 8. SilverRock and Carvana keep blaming each other, and Bridgecrest still wants payment for a loan on a broken vehicle.

We bought a car from Carvana thinking we were making a smart, convenient purchase. Less than a month later, the vehicle had a major mechanical issue—a complete lemon. To make matters worse, the warranty company they partner with, SilverRock, has been absolutely horrible to deal with. Instead of fixing the issue quickly and properly, SilverRock dragged out the process. They sent a used, refurbished part to the BMW dealership instead of authorizing the correct OEM part. When the dealership confirmed the part was wrong, SilverRock unbelievably asked them to modify the incorrect part—something no reputable service center would ever agree to. They still haven’t authorized the correct repair, and we’re now stuck without a vehicle.

Hello Carvana, I really like the car that was delivered to but there are a few things wrong with the car such as the bottom front undercarriage has been damaged when the car was delivered I believe from the loading and unloading of the car on your transport vehicle. Also the air conditioning evaporating coil is leaking back into the passenger floor at very rapid rate and has the front passenger floor extremely wet and will not dry because every time I use the air conditioner it breaks and keeps the floor very wet. Can you please tell me what needs to be done in order to repair these issues?... Thank you.

I recently purchased a vehicle through this online platform, and overall, the process was straightforward and efficient. The website was user-friendly and well-designed, making it easy to navigate through the various listings. I especially appreciated the filtering tools, which allowed me to narrow down my search by make, model, price range, mileage, and other key features. Accessing detailed information about each vehicle was seamless, and the site provided everything I needed to feel informed and confident in my selection.

The process of finding and purchasing a car through Carvana was initially smooth. The website was easy to navigate, and the delivery went as scheduled. However, things quickly unraveled after the car arrived. Wanting to be thorough, I had the vehicle independently inspected during the return window. To my shock, the rear tires were 12 years old and visibly dry-rotting, and the front driver’s side tire had a slow leak. These are basic safety concerns that should have been caught in any legitimate pre-sale inspection.

I can’t believe how easy and streamlined the entire process was for bit trading in my car and buying the new one. I will never shop at a conventional dealership again. This was easy and fast! And now I have my absolute DREAM CAR! Thank you so much, Carvana. I will be recommending you to everyone I know!

Haven’t been able to drive the car yet because I’ve been in Allen Tx since the car was delivered. My elderly parents are in assisted care. I do know the front left tire has low pressure and the rear license plate mount screws are stripped. It’s been a week and the car has not left the garage

This isn’t my first Carvana purchase and it won’t be my last! Best car buying experience there is. Top to bottom easy trade in and purchase. I don’t know why anyone would go to a dealer for a used car. The 7 day trial period allows a proper test drive and mechanical inspection. Also great warranties are available at very affordable prices.

Carvana is truly the best, easiest way to buy a nice vehicle. They make it really easy from the financing, to the selection of vehicles, to the delivery. It was really nice to see exactly what I was approved for, what the payment options would be, without a bunch of crappy dealer fees or add ons. It was a great experience and I will recommend them to friends.

This was the best experience I've ever had purchasing a car! No problems. Car arrived on time! Tech was friendly, even put in a service request on my behalf. Told everyone I know who is looking to try Carvana. Only issue, I noticed a small crack in windshield, and website said it was cosmetic and couldn't help since tech drive off already. Other than that, I love my new wheels.

Everything about the car is nice, Now my front license plate is gone. Why are stickies put on the front of the car? shouldn't I have been informed about it or suggested to have the front of the plate given so it can inside the car at least. Because of course with stickies they will fall over time. Just do be next time so someone else doesn't have to go through that.

I purchased the car through Carvana. Ordered it at 10 PM on a Wednesday and it was delivered 10 am on the next day. I traded in a 2012 Hyundai Elantra with 85,000 miles. Pretty good deal. They dropped off the new car and took the trade in at the same time. Great experience. I would recommend this to anyone. It was a great experience, a very nice car, and a good value. The purchase was quick and easy. When they drop if off they give you plenty of time to look it over, test drive, ask questions, etc. If you don’t like it, just tell them to take it back. If you keep it, you then have 7 days to return it with no questions asked. After that, you have a full 100 day warranty. After that, I get the KIA warranty for two years.

When I buy something for $60k, and you tell me it will be delivered on a certain date, and fail to do so you look unprofessional and like a liar. The buyer is such a tiny spec on your business model you couldn’t care less. You get the money and on to the next one. I missed two days work because of this delay that with honest communication wouldn’t have been a big deal. I’m telling everyone that Carvana does not care about the individual consumer at the lowest level but just another company going after the bottom dollar and to hell with anyone who gets stepped on in the process. I used Carvana once and I’ll never do it again. I’ll tell everyone forever to just go to a dealership and deal with their lies in person as opposed to your lies on the internet. $590 to have a car delivered two business days late will never happen again to me or a single person I can influence against you. Carvana is another great idea ruined by corporate greed. I’ll clap when you fold.

The car was damaged before it even got to me. The gauge cluster was permanently chemically etched from a careless detailing job — you can’t even read it clearly in daylight. Despite being told that, they told me it just needed to be cleaned. Large bumper damage was “repaired” with white-out, not actual paint. None of this was in the original listing. They left trailer locks on the car but didn’t include the keys. I spent hours with their customer service, jumping through hoops to submit photos — every attempt somehow counted against me as “more issues.” That’s not advocacy. That’s obstruction.

Happy with the condition of the car -- mechanically sound and no issues. Happy with the trade-in process, and was offered a fair price for my trade in. There may be some issues with wobbly brake discs, and I plan to get them checked by a local mechanic before I put too many miles on this car. Unhappy with the multiple delays, and the delivery charge.

Everything went really smoothly! They gave me an offer on my Camry and the price was the same when I came in to trade the car for a Tesla. I was able to sign my documents ahead of time which is really nice. Once I got there, the process was very quick. My car was delivered as promised! The only thing that kind of irritated me was that later on, when I was driving my new Tesla, I noticed when the sun came on out, all the windows in the car were very smeared and cloudy. Everything else was great!

It was our first time using Carvana and we could not have been more satisfied. We found a huge selection of vehicles to chose from and we felt our trade in was priced very fairly. They have an excellent support staff and would definitely use Carvana again. We were skeptical at first but after completing the transaction we came away very satisfied.

I bought a car in March of this year and it was very easy. They handled everything and were very communicative. Way easier than going to a dealership or private seller. Not to mention a 100 day warranty. Where are you going to get that? Unfortunately, I had to use that warrantee. On day 97 of 100, the car had an issue. Silver Rock, the warrantee company was great. Helped me find an "in network" shop and then another one when they couldn't find the issue. When the second shop couldn't help, they approved going to the dealership and authorized the in network deductible even though dealer was not in network. They paid all three places to evaluate the issue. It turned out to be a significant problem.

Highly disappointed. Canceled my delivery in the middle of a 11am - 2pm drop-off and said there was a nail in the tire and can't deliver for 4 more days. I put $15,000 down and if I cancel it takes 15 days to get my money back. I feel this is their normal, get your cash and then screw you up and down. Just go to a dealership and don't get scammed.

From start to finish my experience was seamless. The offer for my vehicle was higher than any other car lots I had inquired on trading in! Choosing my next vehicle was simple. The first vehicle I received had some issues I was not comfortable with, and the customer service I received was impeccable. The exchange process being within the seven-day window was seamless as well, no hiccups and no issues whatsoever! The delivery of my vehicle BOTH times was a simple process, and the drivers were so sweet and kind! My anxiety was eased 100%. HIGHLY recommend Carvana!

The accuracy of the listings didn’t instill any confidence in the choices I made because there was no way to know if what I was choosing was actually correct. I even tried addressing my concerns and was assured the information was correct, yet when the vehicle arrived it was not correct. Won’t purchase in this way again.

My review is for Carvana. A torture from beginning to end. I picked out a used car. From the beginning they pressure you to finish within a day or two. It was a total nighmare to deal with. Some of the applications on the Carvana site didn't work correctly. I couldnt understand 3 of the 4 people I talked to on the phone. I never felt like I was talking to a person in charge of anything. I kept saying, "Is there even a boss?" After much torture (I don't have enough room to tell you the maddening dealings with this company) I finally got my car.

Of course was hesitant about buying a vehicle I could not see prior to purchasing. I pulled the trigger and completed all necessary steps and was happy with the terms through Carvana. Vehicle had detailed photos of most little dings and chips. Shipping was quick and painless. Vehicle arrived right on time. Carvana gives you 7 days for you to decide if you want the vehicle or not and allows you to swap for another one of you are unhappy with the vehicle delivered.

Everything was smooth and painless. It took way less time than going through a dealership and continuously having to wait for the "sales manager" to approve every single little thing, lol. I recommend buying a car through Carvana. Delivery was on time and the driver was excellent. I had a good experience and will probably return here for my next car.

The car was delivered with three engine lights and not drivable. I drove it for a few blocks and the ABS, ESP, and a transmission light came on. The car went on Limb Mode and couldn’t accelerate nor shift gears. The RPMs wouldn’t go up. Complete loss of strength. I had to pull over, restart the car. And try again, and again, and again. Until I made it back home. Sure, they did a 150 point inspection and didn’t even test the car for drivability. What kind of mechanic doesn’t test their work? Not the good ones. And what 150 point inspection doesn’t reveal three engine lights? Apparently Carvana’s.

Between the lack of test drive, the paperwork signed sight unseen, and the lack of coordination to smooth out red tape, the whole process inspires no confidence in the experience. Basically you have to take Carvana's word at a "trust me bro" level. Where car sales has historically be filled with a stereotype of sketchy sleazeballs and unprofessional behavior, Carvana does nothing to fix or compensate for this image.

This was my first time buying from Carvana. This has to be the best car-buying experience I have ever had. There was no sitting in a dealership all day haggling with a salesperson to get the deal they should have given you when you walked through the door. The car arrived and looked just like was shown. It had 3/4 tank of gas and had been washed before arrival. I would definitely buy a car from Carvana again.

I had been searching for months to no avail. Due to the vehicle getting sold or the car not being in good shape in person. Carvana made it as easy and fast as possible to get on the road. Every part of the process was seamless and direct. Car arrived and was in even better shape then the photos. Highly recommend using this service if you are at a stalemate in your vehicle hunting.

Process was very easy! And when they needed something from me they would call me immediately and let me know so the process could go even faster. Delivered vehicle right to my door! They were so professional and amazing! I definitely recommend them and will be buying another car from them again! Thank you so much!

Have had the car only a week today. It has had multiple issues from the A/C to not starting. When I purchase a vehicle I expect it to be in good working condition especially if there was a so called multipoint inspection done before it got to me. This is the first time using Carvana and will definitely be my last.

You faked an inspection, lied about visible damage, have been extremely difficult to work with. The car has already had $4500 of work needed in the first week due to the faked inspection and already needs to go back to the shop. There was a giant rat's nest in the engine even. How does this happen?

The automated emails and data verification process in place don't work. It would ask me to upload the same documents four or five times and then would cancel the order and make me start again without explanation. I would talk to people on the phone and they wouldn’t tell me what I really needed to send in. One day while I was on my way to work at the hospital they told me I had two hours to show verification and a copy of the check that Carvana had received via FedEx that morning or that they would cancel the sale. At times, I was furious, and I was able to be rapidly responsive to requests (no matter how unclear), have easy access to technology, and understand how to acquire and upload all the documents. I can only imagine what customers who don’t have those resources/abilities must experience. My bank told me that Carvana was notorious for this issue. Buying a car shouldn't make you angry.

Purchased a 2021 Sonata Sel Plus. Was advertised to have sunroof, did not. Customer service was very rude. That was AI advertising it doesn't come w/ sunroof. How the hell is the buyer supposed to know that AI generates the advertising so don't believe it. There should have been an adjustment made to the price. It clearly says what you will love about this vehicle-panoramic sunroof. And of course they took until the 7th day to tell me nothing would be done. Very unhappy with Carvana and their false and deceptive advertising!

The whole process was incredibly easy. Until day 7. I have coolant fluid leak. And zero oil. The oil change sticker says I have 5000 miles to go. But no. The recall was not taken care of. And now I can't drive it until the leak gets fixed in 16 days. I'm not happy. I want my car fixed. And really some explanation as to why a known recall was not handled.

It is a nice little car. Good for run around. Very good online buying experience with Carvana. Everything was smooth and as promised. Thank you Carvana for great experience. I like the car. It is bit tight at back seat, but I do not care as I will be using the driver seat anyway.

The buying process was fine. The delivery process was terrible. I took two separate days off of work and delivery was canceled both times. When car was delivered it had broken pieces that weren’t in the photos. Honestly I won’t use Carvana again. I thought the process was supposed to be seamless, especially for how much I paid for the car.

We had a great experience buying from Carvana! The delivery person had little knowledge, but I'm not they are expected to. When we had a minor cosmetic issue Carvana was quick to respond, compensated us fairly. The only suggestion I have is letting people who have their car delivered deposit a vending machine token for their car (maybe on the bed of the trailer or in the cab of the truck). Not getting the "token experience" was a bit of a letdown.

The delivery driver broke the plate frame, scratched the paint ripping it off. Left us with only one screw to attach plate, and no frame so the plate flew off the car and we’ve been pulled over three times in five days. Contacted customer service and it’s been 24 hours with no resolve to the missing plate issue.

The process ordering with Carvana and trading in my old vehicle was excellent. The car dealer I spoke with told me they couldn't match what Carvana was offering for my trade-in. The person who delivered my car and took the trade-in was extremely professional and very nice. It was easier than expected. I highly recommend Carvana!

The purchase process had no issues. The problem started after they delivered the vehicle. It came with a service check warning. Had to take the car to a service center. It was discovered that the car needed an oil change. Carvana assure us that the vehicle had undergo a 150 point check inspection before it was delivered to us. Apparently they only did 149 since the oil change was needed. We had to take the car to get the oil change done during the time we had to test drive the vehicle. We were suppose to fall in love with the car during the test drive time; not having to worry about in what condition the vehicle was. We were worried that the purchase we were making was not the right one. My wife loved the car and that is the reason we kept it. I would advice Carvana to make a better job in inspecting the vehicles so the customers do not have to worry about their purchase. Other than that everything was ok. .

My recent experience with Carvana has been an absolute disaster, turning what should have been an exciting car purchase into a never-ending nightmare. If you're considering Carvana, save yourself the headache and look elsewhere. It all started when I tried to sell a truck I bought from Carvana a few years ago. After moving and updating my address with them, Carvana failed to update my address with the bank. When I paid off the loan, the title was sent to my old address. Carvana sent me a lien release, but my current DMV won't accept it, demanding a title from my original state – which is impossible for me to get.

The vehicle was well represented but it was not very clean. The carpet had carpet cleaner residue, there was quite a bit of tree sap, and it looked like after it went through a carwash it was driven through a muddy puddle. None of the glass was cleaned at all. Very happy with the vehicle.

I recently purchased a 2017 Lexus NX from Carvana and this is my third vehicle that I purchased from them. The entire process from online order to delivery was seamless and professional. No hidden extra dealer fees and very good customer service as well. I'm extremely satisfied with the whole car buying experience with Carvana and I strongly recommend them for anyone who's looking to purchase a vehicle.

Got vehicle with 1/4 tank of diesel. Def needed change. Frame on the truck was rusted and needed a lot of work. Trade and pickup went smooth but very unsatisfied with the condition of the vehicle I received. All of the issues should've been disclosed as well as manufacturer recalls closed out prior to sale.

This is my second Carvana purchase and the experience the second time, was even better! Always get the best trade in here and the customer service is phenomenal!! I went and picked up my car from the vending machine in Plano, off 121, and Sam, the best rep, video taped my experience watching the car come down because I was by myself. He was sweet and friendly!

The first car I bought had been repaired and badly, and that wasn't shown in the online description. There were a few minor scratches in the paint that were highlighted in the advert, but I'm not sure how the fingerprints in the paint and the overspray in various places were overlooked by an inspector. Thank you for being gracious when I said I couldn't accept it. The second car was everything that I hoped for.

Buying and selling car Great. The service that was done (JUNK) had car checked out found rotors bad/bearing in RF wheel bad/tires not mounted properly and water in one tire/motor low on oil 2 to 3 quart/washer bottle empty/ top cover on motor missing/glad I checked oil or could have blown the motor. Silver Rock took care of rotors/bearing/turning tires right/frontend alignment. Customer Service great. They took care of motor cover sending check.

Carvana sold us a '22 Ford Explorer with a fake 2nd key that won't even unlock the door. They refuse to replace it because their "SilverRock" warranty provider doesn't warranty against their own fraud. Ford wants $500 for a real key. They also refuse to replace the silver tips on the window buttons that fell off in the first week, one of which was also a fake. Another $500 repair. The original equipment Pirelli tires have only 1/16th in. tread left, on a car sold with 26K miles, indicating the odometer was probably rolled back. They're $400 apiece. Never buy a car sight unseen from Carvana.

Pleased with my purchase, pleased with the speed and professionalism of the delivery driver D. Not very pleased with not receiving the refund of the first car I attempted to purchase a month ago. Issue with check stubs got me denied after paying shipping and down payment. Was told repeatedly it coming but still looking for it.

Carvana offered $100 for my GMC Savana. I have to say this is the lowest price offered by any vendor that operates in the same way as Carvana. Based on this I would tell everyone compare prices because these people are scoundrels. They only offer you pennies for a short time and top of all so you can fall for their scam and after you sell for pennies they immediately turn around and sell for thousands. Stay away very far away!