Carvana Reviews

This has to be the worst buying experience I have had, and I have purchased several vehicles. I chose self financing through my own bank. Carvana gave me until 2p the next day to get my bank to write a check and to provide proof of it (pictures and tracking number for mailing). I had to miss a day of work. Then I realize I dont have a paper copy of my title for my trade-in. This isn't a problem for any other dealer. You just sign a form when trading it it. Called Carvana and they said a paper copy is required. I rush to DMV to request a new copy, missing a half day of work. I had to push out my pick up date for the car by two weeks. I receive the title and sign all the online forms. I miss another day of work to make sure my trade-in is ready to go.

I can not express how easy the process was. We had to exchange our vehicle due to an error, however the process was incredibly smooth. Couldn't be happier with our 2026 Honda Civic Sport Hybrid.

We bought a Truck and as we were leaving to go onto the highway we realized it had transmission problems. It needed a whole new transmission. We decided it was best to trade it in (we were within the 7 day return policy). They were so absolutely easy to work with. This by far was the easiest company to work with and we will from this point on always choose Carvana! HIGHLY RECOMMEND!!!!

Quick easy process. They arrived on schedule and was just as described.

This is the second time I have bought a car from Carvana. The first time was an ok experience. The car was very late getting delivered and had to be delivered by a manager. This time was AMAZING!! I actually got the car earlier than expected and the guy that delivered it was great.

For the most part I love the car. There is some damage that was not revealed to me. Passenger side back door stops shutting about six inches from close and has to be forced. Also, the back bumper is coming off a little bit. That’s all I’ve noticed so far. Those things should have been listed in the description.

Searching for vehicles online with Carvana was a breeze, when I found the Jeep I wanted it came exactly as described. I didn't have to go to a lot and have salesmen follow me around to sell me something I did not want. The delivery driver was great and polite. I will be buying my next ride from Carvana for sure.

Selling my 2017 Hyundai Tucson and purchasing 2026 Hyundai Tucson was a breeze. Easiest transaction ever. However on the 7 th day after receiving my car, have had 2 major hiccups. I was told at my interview receiving/selling car that Carvana would take care of title and registration, today received conflicting emails that my registration not complete and one saying is was processing. Secondly my right back tire was down to 25, when checked by Discount tires was told these tires on the 26 model were much older, worn and one tire already had been patched and had several nails in it. This has to replace all 4 tires related to safety. I do love my new car and did not have any trouble when I used Carvana in 2020.

I was very disappointed with the difficulty in buying my car. The constant threats of releasing my car back to stock just because I did not get you a piece of the application in an unreasonable lack of time! This is the second car I have purchased from Carvana; my 1st car was quick and seamless. I am going to have to think long and hard before I buy another car from you. One last thing, you sold me a car with such bad tires that it would not pass the Pennsylvania inspection process. What about your pre-sale inspection you say you do, before putting a car for sale on the website?

The delivery driver was super kind, and she only had 1 issue with the truck but she was really kind and helped answer any questions I had. The car itself drives nicely, although the brakes do squeak if I ride the brakes to a stop. If I step to stop it stops nicely and smoothly and I feel the squeak isn't much an issue.

Every part of the process was easy dealing with Carvana! From figuring out my trade-in to searching for cars, to the final process of buying and delivery! I will definitely recommend this to my friends and family! Love the car and love the fact that all of my questions have been answered quickly!

Overall it was good experience but not great. I got a very specific color that there are not a lot of in the States with all the specific options and low mileage relative to the year of the car. So that is the great part but what pulls it down to good was the hoops I had to jump through to get my credit union and Carvana on the same page. I had to make at least 30 calls back and forth and numerous emails back and forth to get my financing squared away. After that the process was pretty smooth but I can't lie and feel a bit disappointed/frustrated when it looked like things might get undone because they had a hard time agreeing on the way things were being processed. If it weren't for those couple days of the back and forth I would have said this was a 10/10 experience. Overall I'd say 7/10. Good not great.

This has been the *WORST* experience buying a vehicle in the history of my buying any vehicle. First, we opted for pick up over an hour away because of the vending machine, we get there with our one year old son and the van isn't even IN the vending machine... You could have delivered it if you were going to do us like that. Then, driving around the parking lot, we heard popping coming from under the front wheels. We sat back inside for another TEN MINUTES and nobody came back out. We couldn't tell them because nobody ever came back out to the front. Then, within 24 hours the check engine light turns on. The Carvana mechanic kept the van for an extra week for a window motor but didn't check a single fluid in the vehicle!

Carvana was easy to deal with through the entire car buying process. I enjoy being able to look at the entire US inventory of vehicles in order to choose the exact model I wanted. They gave me a fair price for my trade with a headache free buying experience. I probably will never go to a dealer again.

The worst warranty ever and with the cars being used Carvana should offer better service for warranty.

Very pleasant experience from beginning to end. The delivery driver was so nice and friendly.

If I could give negative stars, I would. I just bought a car from Carvana, and what arrived was a rolling biohazard with a death wish. The interior was filthy and the windows? Both inside and out, they were so smudged and streaked that I could barely see through them at night. It was clear no one had even glanced at a cleaning rag before shoving this car onto the truck. But the real kicker? The tires were in bad shape, with next to zero tread depth. And it gets worse: the sidewalls were dry-rotted with visible cracking, which doesn't happen from a few hundred miles of driving—that happens from sitting idle for months or years in a lot. These tires were ancient, brittle, and dangerous before I ever turned the key. No chance they will pass the state inspection.

It took me about an hour online, and my car came the next day. I'm very happy with my purchase.

Purchasing a car from Carvana was so quick and easy. They brought it to my house and the driver was very friendly, he also gave me tips on how to use my new car’s technology. I’m very happy with my purchase and experience.

Refuse to honor my warranty as they don't see a warped manifold, broke bolts, or exhaust leak (3 days after purchase) as a "failed component" or issue. I will have to pay $600 out of pocket because they sold me a broken car and will not honor their agreement.

The Carvana online experience beats going in person. No haggling and dealing with sales persons. Everyone I dealt with on the phone was personable and helpful.

My experience with Carvana was very effortless, easy and the best car buying experience I’ve had.

The overall process was fairly quick and easy however issues with the car were NOT made known to me. I’ve had the car for a full week and have failed an inspection and have had to take it to two body shops to fix different aspects of the car, as one of them deemed the car unsafe to drive.

It was not disclosed that the truck had been equipped with a lift kit and oversized tires. More importantly, the DEF system was deleted? This was not disclosed and only found this out while looking where to add the DEF Fluid. This is sneaky and unethical.

I was somewhat reluctant ordering a car online, but I was very pleased with the entire transaction. The pricing was definitely a little higher than I think I could’ve found elsewhere, but the convenience made it worth it. I do think that the vehicle could’ve been detailed a little better upon delivery, but it did not take away from the overall experience.

I canceled my order with Carvana on August 22, 2026. Despite the cancellation, Carvana withdrew $22,000.00 via ACH from my checking account on August 24, 2026. When I contacted them, I was advised that the withdrawal occurred automatically and would be processed in 5-8 business days. This is currently preventing me from buying a vehicle as my funds have been removed from my checking account. I also asked for copies of the documents I signed for this transaction. They're no longer available through Carvana's website, and customer service refused to provide them when I requested them directly.

Well let's start by saying Carvana is the most easiest site to use. I was looking for a few days through the inventory. I found what we liked. I got pre approved. And had our beautiful Mazda delivered on Monday. Eric was our delivery guy. Very professional. He unloaded our car. Took pics of our id's. He went over some things. Allowed us to drive the car. When we got back we signed our paperwork and he was on his way. Doesn't get any easier than that.

Everything is misguided information. One minute it is possible the next it is not. I asked multiple times will the car be detailed was assured all their vehicles are detailed. (That was a lie) I originally was going to trade in a vehicle then changed my mind. Drastically the monthly payments went up and also was told on top of the non refundable fee for delivery I was also charged $1100. Then decided to go with the trade in and was told we will be refunded immediately (That was a lie) it takes 7 days to find out later on also asked to apply the refund to my principle amount which i was told they could. (That was also a lie.) Then also make note if you do not sign up prior to picking up the vehcile for automatic payments you cannot sign up later for the lower payment. It does not state that in plain sight. The gimmick is to make sure to read the little thing that says "Learn more"....... Furthermore I will be contacting Consumer Affairs and the Better Business Bureau.

As a recent, first-time, customer of Carvana (as of August, 2026), my experience was initially a good one. I found the vehicle I was interested in but I was very hesitant of having to pay a 'transfer fee' of $690 to bring it to the KCK location for pickup. After considering the upfront cost, I decided to pursue the vehicle and paid the up-front required transfer fee. They are very thorough when it comes to providing and uploading personal, financial and proof of insurance/funds documents, which is understandable. Carvana gave me a decent quote for purchasing my current vehicle as a trade-in; valuing it at $8200 for a 2019 Sonata Turbo Limited with 119k miles in good condition despite having an existing auto loan on it through my credit union. Carvana agreed to pay off my auto loan and wrap it all up in with the overall price of the "new" vehicle purchase agreement.

The only small issue I experienced was finding out that delivery to my home was not an option. Had to take off work 2 different days (due to delays) and drive 200 miles round trip. Everything else was easy, fast, and efficient.

I wish I could say my experience with Carvana was a good one, but unfortunately it has been nothing short of a hassle. My truck was delivered on August 10 with more damage than what was disclosed prior to the purchase. To make matters worse, additional damage was caused during delivery by the tow truck driver. Since then, getting the damage addressed and repaired has been an ongoing headache. In the 15 days since taking delivery, I have only actually had the truck in my possession for about three days because it has spent the rest of the time in the shop dealing with repairs related to these issues.

If I could give a negative rating I would. Delivery was a nightmare with rescheduling and messing up my work week multiple times and planned vacation with zero help from customer service.

Purchased a 2018 Nissan Rogue, discovered transmission problem (other problems too). Took it to THEIR REQUIRED REPAIR BUSINESS. They had my car 39 DAYS. You only get reimbursed for $600 for a rental car, the rest of the time they could care less how much it costs you. They installed a refurbished transmission, and I PAID FOR ALL NEW BRAKES. Get car back, drive it 2 days, can't start vehicle. Needs battery and/or new fobs. Finally get it to a Nissan dealer and they discover THEY DIDN'T PUT BOLTS ON FRONT BRAKE AND LEFT A PART OFF THE BACK BRAKE AND TRANSMISSION IS LEAKING. Call Carvana, all you get is scripted 'we're sorry', blah blah blah. No solutions at all. Only 2 days left on 100 day warranty and it's 'so sad too bad, ** you'.

I began purchasing a vehicle through Carvana on August 18 and was scheduled to complete the transaction on August 22. Between those dates, I spoke with several Carvana representatives to make sure I understood exactly what was required of my trade-in. I was consistently told that the vehicle needed to start and be able to drive onto the flatbed under its own power. At no point did anyone tell me that the delivery driver would take my vehicle on an actual road test. My vehicle was running when the driver arrived on August 22. She took it for the road test, sped off, and approximately a street away, the vehicle became inoperable and would not restart.

Loved the way it was all so easy, a little too easy if you ask me. ;)

Love the truck! Drop off was super easy! My only issue is that they were suppose to fix the cruise control the week before delivery (I waited an additional week to have it delivered) & it still didn't work. So the truck has been at my dealership getting it fixed again for a week. I think they should've checked to see they fixed it before delivery. Other than that, this is my 2nd vehicle I've bought & have been happy with the process on both.... minus the above stated issue. Thank you.

Great experience dealing with Carvana. This is the second time I’ve purchased a car from them. Very smooth transaction, was in and out.

It started out a little rough but not to the fault of Carvana. Vehicle I originally chose had some damage on it and needed repair but I was able to cancel it and get something a bit newer with lower mileage! The experience was great! The Driver Andy was 150%, walked me through it all and was great! All around great experience! Would buy again from Carvana!

Jordan who showed up was very helpful and friendly. Made transaction seem real easy.

All repairs were completed as ordered. The Mr. Tire dealer was professional.

A friend of my sisters had bought a vehicle through Carvana and had a decent experience, so I decided to check it out. I was looking to get a truck because I needed a way to haul materials for work that needed done on my home. I had a 2021 Chevy Trailblazer that I was right side up on. It was a really nice looking vehicle and ZERO mechanical issues, only 17,044 miles on it and I bought it brand new in 2021. I decided to trade it in on a truck through Carvana. In the beginning it was pretty easy and convenient. I went through the process of getting the offer on my Trailblazer and proceeded with the trade in. Boy did I make a HUGE mistake! For one thing I seriously down graded. I chose the truck, it was valued at a price I thought was a little on the high end but I knew used trucks have high resale value and I was running out of options for a truck in my price range.

Horrible experience. They cancelled twice after the promised delivery window had already started. Both times I notice check on status of my appointment and they notified me first time an hour later and second time hours later. I wasted a half day off work the first time. When I spoke to customer service the first time they told me it was very unusual to have to reschedule and promised it wouldn’t happen again. But it did. I just traded it to the dealer for $1000 less than Carvana was offering but my time is worth something.

Car was nice and clean when it arrived on time and delivered to my work!!! The only issue was the tires were well out of date from 2017! These should have been replaced before selling, but all in all it is an easy purchasing situation!

The whole experience was easy and fun! The SUV was exactly as described. Delivery was exceptional, right on time with friendly and knowledgeable driver.

The young man who delivered my car was wonderful! He deserves a raise or a bonus or something! The car however was not washed or detailed. The young man apologized for that and explained why, still should have been done. The passenger side front window does not work 😕. I should get some sort of money back for that shouldn't I? I just fixed it on my own. Other than that it was an easy process and I would definitely do it again. I want to emphasize how much the young man who delivered my car impressed me with his professional work and sense of humor and kind presence.

Best experience I have had buying a vehicle, best ever. Nathan the young gentleman from Ontario California so so friendly. Made things so easy. I love my car.

The driver that dropped off my Jeep was great. She was very professional and very friendly and funny.

The whole process seemed easy but when I got there to pick up my new car they said a contract wasn't signed. He said he couldn't help me so I had to call customers service. That took forever to get an actual human being. I finally got that resolved and got my car. When the car came out of the "vending machine" the associate tried to open the trunk twice and hit the building behind it. We noticed a few minor cosmetic things but all cars have those. About 1 hour into our 4 hour drive the rearview mirror fell off. So I went to adjust my driver side mirror to make up for the lack of other mirror use and the glass fell out!!

My second time ordering a car online with Carvana. Satisfied with the 2019 X1, but due to miles on it (<60K mi), I traded it in with a 2026 X1. This time a bit more disappointing. I am on my 2nd (3rd really) trial of the 2026 BMW X1, they were both a little over 10k in miles. The first one did not even make it out of the truck bed. A huge, significant, I guess medium scratch under the passenger side of the car was noticed and not mentioned on the description (as if the car had gone up something high and scratched the bottom where it had loosened the screws underneath there), and I am nearly financing the car as if brand new. I was wondering why the truck was parked down the block when i had a huge space in front of the house.

I was skeptical at first as a first time online car buyer. The process seemed too easy and too quick. Even the financing was too easy. I bought my used Tahoe that fit its description perfectly. It was delivered on time (slightly early). I took it by my mechanic to check if everything was on the up and up and the only thing he came back with was the vehicle needs new spark plugs but not urgently. I am impressed with Carvana and would recommend using them if you are like me and don't want all of hustle and waste of time at a dealership.

Happy with experience and car! Super Easy process!

Just didn’t like the fact that it couldn’t be delivered.

I am having a difficult time with my purchase. I helped my elderly mother purchase this car. It came with a light out and she took it to the location Carvana recommended, they charged Her $95 to fix the light (despite the 0 cost stated on the website) even though she brought the light bulb with her. After they fixed it they told her now the other side is out and she would have to come back for that. Second time they said you were not going to be open on the weekend so she could not get service and I had to call and verify you were. Now they said she can't wait since there is 8 people in front of her and I need to leave the car to change a bulb. So, right now, I'm very unhappy and hope I can get this fixed since it is now past her 7 days. She still needs to register in her state and can't pass inspection. I hope this gets resolved, if so I will come back and update my review.

Second vehicle purchased through Carvana. Super easy pick-up process. Car is in great shape as promised. Can’t really imagine buying through a dealership ever again. Super quick. No sales pressure.

The 1st GV70 that I signed paperwork for and was set to pick up on 8/10/26, was sold before I got to my appointment and I was never notified. I sold my prior vehicle, switched my insurance, drove through a tornado with the check in hand, just to get there and wait for an hour before a customer service rep informed me that the vehicle had been sold. My husband has to take me back and forth to work for a week, before I returned on that Friday to purchase another GV70. This GV70's only key has battery issues, the key has to be reprogrammed and battery replaced, the charging pad in the car doesn't work, and the lift gate button on the back doesn't work. So I have to take the vehicle to the dealership to have the electrical issues resolved.

This is our first experience with Carvana. Overall good but a few glitches: there was a delay in delivery by them that was not communicated until the last minute. This caused quite a bit of confusion. Inspections by Carvana are suspect at best. The Jeep we purchased had new oversized tires that prevented full turn radius. We are still trying to get this problem corrected. Have a neutral mechanic check out the vehicle before the 7 day acceptance period is up. They have honored all warranty work to this point. Despite these problems I would use them again.

It was fun to use the coin to watch my car come down the vending machines.

The process was painless and flowed smoothly from final selection to final purchase and delivery! The delivery driver even gave me the rest of her window washer fluid. I was able to compare and find the features I wanted and given an alternative option until I was satisfied. I was always well inform step by step by text on what I needed to do. Customer service was accommodating in giving me an extra day to work with my insurance company even though I made the previous deadline to get the electronic title/registration and proof of insurance forms back from my insurance company and back them with the help of the Carvana Representative who was very understanding stayed with me on the phone to confirm she received them. Could not be happier with my purchase. Love my Subaru Ascent Onyx Edition!

The delivery driver was very nice and pleasant. She took her time to explain everything and make sure everything was to our satisfaction. She answered all our questions.

The experience has been completely brilliant so far. We have had our vehicle for under a week, but I cannot tell you how satisfied I was with the communication, the delivery, the drop-off. Everything seemed to be top-notch. This is the future of car buying. Say goodbye to talking to annoying salespeople who try to haggle you down to the last penny. This is it. This is what you're going to want. I had my doubts. I'm a believer now.

GREAT EXPERIENCE ALL AROUND! EVERYONE WAS HELPFUL & FRIENDLY. SALE WENT SMOOTHLY --- NO PROBLEMS. JOB WELL DONE!

Amazing experience buying from Carvana for the 2nd time! This time I traded my car and got a new one. No one can match the Carvana 7 day feature. The loan was approved so smoothly and everything went perfect. The person delivering my car and inspecting the old one was really professional and friendly and showed me a lot of things about my new car and I loved it! Truly I recommend Carvana over any local dealer!!!

The delivery was the best part . Karina arrived bubbly and more excited about my new car then I was. Very friendly and knowledgeable about the transaction process. She is definitely a A+ employee.

Selling POS with a "150" point check. Right off the bat their description and pic were not correct. Ok, so I got a white cat vs a silver car. Within a week needed a new alternator. Just outside of the warranty it need another alternator, then map sensor, then crackshaft sensor, then alternator, now the whole air intake. But they do a 150 point check, but my mechanic found several things that should have been noted.

Outstanding sales and service team..! Everything which were promised, was delivered! Sales Rep for my car, very good and organized. Delivery driver were friendly, careful and respectful...He was very organized, answered all my questions, and shook hands, and thanked me for my business!

Terrible terrible. Horrible customer service requests of documents, from bank statements to identity documents, corporate files, etc. After being approved for loan, they didn’t approve my bank statement from online banking with Found Bank for business, and I had to cancel the transaction due to on going hustle of providing more than enough documents, like nowhere else. Due not recommend buying anything from this terrible company. Absolutely not worth the time and energy.

Excellent process from start to finish. Ease of use 10, efficiency 10, car 10! Very nice, and very helpful people at Carvana. Would use again. No question!

So I initially had a great experience however when it comes to what they will fix after make sure you’re ready! Seat would not move back and over 430.00 claim they denied to fix it. Never used the back seat and it was the first time and it won’t go back. They told me it was covered and to drive 45 mins from my home to a very nice dealership that’s said he would file the claim and they denied it so a 45 min drive back to get a repetitive, "Sorry it’s your problem now!" Buy from dealerships. At least you're covered.

I am very happy with the vehicle. I am however very upset that the missing running boards were not replaced nor a credit issued. The description of the vehicle states it has running boards and the original window sticker also showed that the truck came with them. Apparently the original owner removed them and the vehicle description failed to note that fact. I spoke with the customer service rep who agreed that it was in the description, yet the corporate office overturned that decision to issue a credit or install replacements.

Was great experience. The lady that delivered it was wonderful. Truck as good in person as it did in the picture.

Horrible experience, will never buy a car from Carvana again. Purchased vehicle on 8/3/26 and it's been in a shop since 8/6/26 with SilverRock only covering a few things that need to be repaired. Due to that I'm having to spend more money on the vehicle than anticipated since all the things that are wrong with it show passed or fixed on Carvana's 150 point inspection. When speaking with Carvana the only option they want to provide is "you can return the car" and "we can't override SilverRock's decision". We've told Carvana since day 1 we don't want to return the car, just want their help getting the car to match what the 150 point inspection stated.

I like the car but I have a noise up front that seems like a brake. I don't like the fact you don't have a number to call about these things.

This was an extremely low stress, no pressure process. This was my first time doing this and I suggested to a family member to try Carvana already. I’m pleased with my new vehicle. Thank you!

This was my 1st time purchasing a car online. It saves so much time to look and review all the information given on the car. Specifies everything you're looking into and affordable prices were great too. The service when you get the car delivered was ok. Point with the destination time and the driver being pleasant and answers any questions. The app service is great and easy. I'm very happy with my car outcome and is everything I needed.

I would have to say best car buying experience. Customer service top notch.

Found a very low mileage bmw suv and ordered it shipped to local location. Upon delivery a further inspection revealed severely delaminated headlights. Purchased the Silver Rock warranty as well. Inspection by my mechanic confirmed the vehicle was in excellent mechanical and cosmetic appearance except for the delaminated and fractured headlamps. Purchased vehicle, placed claim for mechanical defect and both headlamps were replaced free of charge. Could not be happier with Carvana and Silver Rock.

“I purchased this vehicle from Carvana on July 10, 2026. I am being told that my tire issue cannot be addressed because it has been more than 30 days. I disagree with that characterization. The tires had inadequate tread shortly after delivery, indicating this may have been a pre-existing condition at the time Carvana sold me the vehicle. I am requesting that Carvana review the vehicle’s inspection records and the condition of the tires at delivery. I have documentation from an independent tire shop showing the current tread depth. I am requesting that Carvana replace the unsafe tires or provide an appropriate resolution.”

This EV was marketed as having a 263-mile healthy battery. Fully charged, this car gets no more than 207 miles. A healthy battery would have 5-12% battery degradation. There were also 3 items that the car was showing needed to be addressed – so much for the 150-point inspection. When we called, we were told we could either return the car (minus the delivery) or deal with SilverRock. SilverRock told us to go to Tesla for an estimate of dealing with the 3 issues and the battery. The nearest Tesla dealership is 1.5 hours away and there’s no guarantee that SilverRock will cover whatever their estimate is. To try to get all this done within the “guarantee” timeline is almost impossible.

Very good experience with Carvana. If you are looking for an automobile, I recommend Carvana as a place to look.

I was amazed at how easy, fast, and stressless the process was. Friendly support, fair pricing, no pressure. I am more than satisfied with the purchase. The Infiniti was exactly in the condition that Carvana said. It was delivered promptly and I was adequately explained the entire return process. Which I chose no to use. I have found my new way of buying vehicles from here on out. I highly recommend Carvana to my friends. Also the financing was quick and not convoluted.

The sales experience was great. The car I got is perfect for me. The warranty service is easy to work with.

I ordered a 2019 F-150 to be delivered 7/31. It was delivered on time, but I discovered the next morning that it rattled on cold start. It was REALLY bad, there is no way they missed it. Brought it to one of Silverrock’s “partner” shops first thing Monday morning 8/3. It needed a new engine, or a ton of work done to the engine to fix severe timing issues.

Extremely disappointed in choosing Carvana. Paid $25k for a car with 50k miles on it that had a hidden defect, after 3 months of driving it the front bumper just started falling off on the highway, which 3 independent body shops confirmed was due to past repair that was done improperly. DO NOT believe Carvana's 150 point inspection, even if it's a seemingly great car DO have your own mechanic inspect it fully. I made the mistake of trusting them and trusting the newness of the car and now I am choosing between paying a large amount for this repair out of pocket or take this to court - all just after 3 months of owning such an expensive car.

Absolutely terrible. Pickup appointment was rescheduled twice and once I picked it up I was informed it would need new batteries. I could refuse the truck or make a warranty claim and pay the deductible. While filing a clam I was informed it had to go to Ford because it's still under warranty. Turns out the batteries were just fine. The issues were caused by faulty emissions equipment. As of right now it will be at the dealership for a week possibly even longer. Carvana refuses to assist with a rental in any way. Basically told me it's not our problem since it's under a Ford warranty. These problems should have been addressed before delivery. Customer service extended my return period so after all repair are made I can return it. Why would I do that after going through the trouble to get fixed what should have been fixed before delivery? Do yourself a favor and DO NOT USE CARVANA.

Best experience ever buying a car. Nicolette was friendly and informative at my arrival at the car vending machine. No haggle experience on the website. Recommend it to everyone to buy a car.

You sold me a car that desperately needed new brakes. Then when I set up an appointment to return the car and have it picked up from my house no one showed. When I called and was finally able to speak to someone on text since there was a 2+ hr wait on the phone I don’t think I actually spoke to a real person. Pretty sure it was AI. And this “person” told me the pick had been rescheduled for three days later. Why did no one call me to let me know as I sat around waiting. I am not available for the entire timeframe I was given for the pickup which is set to be tomorrow since I never had a choice in the matter.

Do not buy from Carvana unless you want to have three lemons delivered to your driveway.

Delivery was flawless! Team was very helpful. Car arrived with 3 cracks in the windshield that were not disclosed before purchase, so not really happy with that.

Great experience. Fast. Painless and the gentleman that delivered the car was very helpful and answered all of my questions.

Very easy process. All representatives patient and helpful.

Smooth trade in transition. Vehicle are cleaned and detailed to the best possible.

BUYER BEWARE — I WILL NEVER BUY FROM CARVANA AGAIN. My experience with Carvana has been absolutely unacceptable from beginning to end. First, my pickup was rescheduled THREE different times, which was frustrating enough. But the much bigger problem was the condition of the vehicle Carvana ultimately sold me. Thankfully, I spent $400 out of my own pocket for an independent inspection immediately after receiving the car. That inspection uncovered numerous mechanical problems that Carvana apparently missed—including SAFETY-RELATED issues. The repairs ended up costing close to $4,000, which SilverRock had to cover. Think about that: Carvana sold me a vehicle with thousands of dollars in mechanical repairs needed, including safety concerns, yet it took an inspection that I paid for to discover them.

The process was very easy. We found a car we like and had a car to trade in. We got a good price for the trade in which made it easier to get this used car. It shipped to us on a Flat Bed and was there in the Time window they told us. The entire process was great and we love our car.

Ok experience this time around. Vehicle wasn’t detailed and it needed fuel though.

I understand people go through difficult times but please for the love of God Stay away from this company! Sure they do a good job at selling you on nice looking vehicles and possibly a fair monthly payment but by the time everything is said and done it is really probably one of the worst decisions you’ll make and most certainly regret! It’s definitely not worth it in the long run! Unless you’re okay with paying literally nothing but interest for years before any payments you make actually start to help reduce the principal balance.. Highway robbery!

Love my 2020 Corolla, loathed my Carvana experience. Was sold a car with 5 year old heat rotted tired and warped brakes from never being changed, and carvana and SilverRock seem to think it's not their problem. I'm not satisfied in the slightest, and for every positive customer service interaction I had, the process to reach someone and the negative interactions I had tore back down all of it. If I had received better service from the beginning of spotting the issues, then I'd be less bitter, but I'm hopping mad.

I bought my car from them and it was delivered to me on 8/2, car is in the shop 8/7-8/12. Car was delivered to me with no headlights bulbs (didn't know that until I went to drive it back home and had no headlights to see), Left Front axle is leaking fluid, and it has suspension problems. Carvana is not doing anything to make this right. Only thing I was told about the car is it has some cosmetic damage. I got to drive my car for 3 days. How do you deliver a car with no headlight bulbs into. I will never work with CARVANA again.

I really wanted to give a 5-star review, because I had a great experience with Carvana until I got the car home and noticed undisclosed damage to the car that was not identified on the Carvana website or disclosed to me at pickup. Most critically, parts of the driver's side mirror were cracked or missing (see photos below) - this was not indicated under the "Condition" section for this car on the website (which only showed 4 minor scratches on the paint at various spots on the car). This is obvious damage to the car that would have been clearly obvious to whomever at Carvana performed the inspection, but it was not disclosed, and I only uncovered it after I returned home with the car. There are other minor issues that were also not disclosed, such as marks on the grill and the dash, but there are relatively minor compared to the damage to the side mirror, which will now have to be repaired at my own expense.

Very happy with vehicle. Drove it. Had a garage check it out and everything was perfect. Couldn’t be happier with this Mercedes.

The vehicle was delivered with different size rims than advertised. Carvana acknowledged this and gave me the choice of returning the vehicle or taking a $100 apology. The front tires are dry rotted and the wear bars, and will fail PA state inspection. I was sent to a repair facility and was told the front tires are unsafe. Silver Rock denied the tires and told me the rims were the ones pictured so deal with it. The rims are the ones pictured but there was no way to determine from the pictures that are the wrong size. I was told to get the vehicle inspected and “we’ll see what can be done if it failed”.

Wow, I did not expect for this process to go so smoothly from the very beginning to the end. Customer service was informative and friendly and the agent at Carvana was amazing!!! Great experience overall!! Purchased a 2019 Acura.

We have done three transactions with Carvana. The first one was unbelievably good. So we traded my husband’s car with them and bought another one. It had a pre-existing condition, the windshield wipers were defective, so it took him a week to fix and deliver. Well, the problem is not fixed, and I’m having to pay $700 to have it addressed just one month from buying it. Beware!

⭐️ 1-Star Review — Extremely Disappointed With Carvana. My experience with Carvana has been extremely disappointing. I purchased a 2020 Mercedes-Benz E350 4MATIC with around 74,000 miles, and I started having problems with the vehicle almost immediately. When the car was delivered, the front tires were flat, there was a coolant leak, the brakes were nearly worn out, and there were other issues that should have been caught before the vehicle was delivered to a customer.

My delivery driver was the best part of the experience. She was a gem. She made transition as smooth as it could be after communication issues. If it wasn’t for her, I probably would have gotten my car. She really has great customer service.

Where do I start... My experience with Carvana was absolutely amazing from start to finish, from email to text messages, all the way up to the delivery of my vehicle. My delivery driver she was great and very professional. I'll definitely purchase from Carvana in the future if needed.

Searching for a vehicle was the hardest part, so many great choices to pick through. Once I found the vehicle I wanted the process was very simple, the steps were easy to follow and quick. Once I was on site to pick up my vehicle, we went over a few things on the documents which also was very quick and simple and my questions that I had were answered and I was very pleased. When my vehicle came out we did a walk through and also had questions answered and that was it. My new car was nicely cleaned and had a nice bow on it, made me feel like they really took the time to make sure it was a great experience and it was. Our agent (not sure what they call them) Tony was great very friendly and easy to talk to, I will always recommend my family and friends to Carvana.

We recently purchased a 2026 Kia SUV with less than 15,000 miles on it. My research on Carvana and it's accuracy was impeccable. I also traded in a vehicle and the transfer of vehicles was smooth. I will be buying future vehicles through Carvana.

Overall, the process of buying through Carvana was easy and pleasant, and everyone I dealt with was friendly and responsive. Unfortunately, I was very disappointed in the condition of the vehicle given how heavily Carvana promotes its 150-point inspection. We purchased a 2020 Ford F-150 with about 35,000 miles. Within days of taking delivery and having it independently inspected, we learned that the rear brakes were down to 2mm, the front brakes were at 3mm, all four tires had dry rot and needed replacement, and the rear pinion seal was leaking. SilverRock did approve the rear brakes and pinion seal, but declined the front brakes and tires. Then, during a rainstorm, we discovered that the windshield wipers were so worn that we literally could not safely see to drive and had to replace those as well.

First car sent to me was hail damaged. I was upset at first but the Carvana rep was able to offer me a discount on my next vehicle. That being said, I was able to get an even newer vehicle with less miles that perfectly fits my family and budget. The purchasing process was great! Quick and easy approvals and paperwork. I already recommended my friend to Carvana and I will continue to recommend them based off my experience.

Carvana is great and I returned for a second purchase. They helped me exchange a vehicle that I purchased by mistake and made the process quick and easy! The new car they brought is fantastic with great technology that I feel keeps me safe. Thank you Carvana!

I’ve had a very good overall experience with Carvana. The buying process is simple, convenient, and much easier than spending hours negotiating at a traditional dealership. I also like being able to compare a large selection of vehicles, prices, mileage, features, and financing all in one place. In my experience, their prices have been competitive, especially when considering the convenience and straightforward process. The delivery and purchasing process has also been easy to follow. I would definitely recommend Carvana to friends and family who are looking for a convenient and transparent way to purchase a vehicle.

When car was delivered noticed it had been in accident. I decided to go head and take it even though it was reported. Drove it maybe 20 miles. The plastics on engine weren’t bolted down and fell on exhaust which nearly caught fire after trying to return car (in less than 24 hours). For same vehicle they want me to have a bigger interest rate 26% which was insane. Just wasn’t a great experience.

I was sold a car that I love but it was in an accident and not repaired correctly prior. A week or two after I purchased it I started getting all these sensor errors. I’ve had the worst time trying to get Silver Rock to repair it. Carvana cut me a check for the difference but Silverrock is continuing to say they will cover it and then deny my claims because they say they haven’t received certain documentation that my repair shop that insists they are submitting things and submits it over and over. I have been trying to get my defective car fixed for at least a month. I will never use Carvana again. I will only buy from a dealership or somewhere that has their own body shop and repairs vs dealing with 3 parties and a ping pong effect if it’s not me it’s them.

Ordered and paid in full for a 50,000 truck. Updated insurance and signed Carvana contract. Got a call that everything was all "green" for our pickup time the day before pickup. DAY OF pickup- get an email saying they cannot honor our pickup time, and rescheduled for a new time without consulting us. I had already taken work off to come pick up the vehicle and arranged for getting myself there early to inspect the vehicle. Tried to contact customer support but just got a bot. The AI tells us if we did not agree to the new delivery date/time we could get refund, but would still be out for the delivery fees. (DELIVERED WHAT EXACTLY- you canceled our delivery).

I like the car so far. My only thing is delivering the vehicle not fully detailed, full of gas and oil change complete. This isn’t my first buy with the a dealership but definitely the first with this experience.

This was an easy experience. I was able to filter vehicles by parameters such as cost, mileage, and fuel type (we wanted a hybrid). Financing was easy too. We found what we were looking for, applied for financing, and made the purchase in less than an hour. Our car arrived a few days later. All without leaving the house or interacting with sales people. I had a few questions that the chatbot couldn't answer and had a person on the other end in minutes.

I've always hated car shopping and especially the pushy car salespeople. Carvana experience was so much better! Can check for loan approval and window shop from home, then they bring it straight to you. The 7 days to test it out was a bonus. We love our car! And best of all, no hard sells.

Car buying was easy and gave me a good deal on my trade in. Will do business again in the future. Carving made it easy. The car arrived in excellent condition. They even bring to you at your home with made it easy.

And my car I purchased was 2025 Honda CR-V EX-L, all is well, no problems so far, had it checked out the next day and no problems. Thank you Carvana for making everything going so smoothly.

We couldn’t be happier with our experience using Carvana! Today’s traditional dealerships often seem entirely focused on pushing buyers into expensive brand-new cars with massive, long-term loans, which just wasn't what we were looking for. We first used Carvana back in 2025 to purchase a Kia Rio, and we were thrilled with how smooth and straightforward the process was. Recently, we received an email with a great trade-in offer and decided it was time to upgrade to a Kia Forte. The transition was seamless, and we absolutely love our new car! Skipping the middleman and avoiding the typical dealership runaround makes all the difference. We highly recommend Carvana to anyone looking for a quality new or used vehicle that fits comfortably within their price range.

Overall it was a decent transaction. I picked a date about a week away to pickup vehicle because it fit my timeline. Carvana wanted my insurance info pretty much the next day. Got few calls saying my pickup date will be changed if I don’t get the insurance to them that night. Well I couldn’t get it to them and the next day it was same thing. Pretty much do now or change pickup date. I was able to send info to them that night and then pretty much it was done and had to wait 4 days to pick up my car. That process could have been a little more stretched out since I was waiting on another person to do something (insurance agent). Pickup I thought would be more personable experience. It’s pretty much get your car and leave. Not much time to look through vehicle and check out your purchase. They gave me decent money on trade compared to other dealers so that was a bonus for the transaction.

My purchase and paperwork was basically under an hour. The fastest I ever seen, their website was very accurate and the delivery service was on time. Give or take 30 minutes, I hadn’t had any malfunctions with my car and it drives great.

⭐️⭐️⭐️⭐️⭐️ I had such a great experience with Carvana! The entire process was clear, simple, and incredibly easy from start to finish. Delivery was a breeze, and Tyler was amazing—friendly, helpful, and made the whole experience even better. And most importantly, I absolutely LOVE my car! Would definitely recommend Carvana!

DON'T USE CARVANA!!!! This is our 2nd experience with Carvana so at this point, it’s on us. We have now tried Carvana twice, and unfortunately, both experiences have come with significant issues. The first time we purchased a vehicle through Carvana, it arrived with an obviously bad transmission. To Carvana’s credit, the situation was eventually resolved, and we ended up keeping that vehicle for a few years without any major problems after the initial issue. Because of that, we decided to give Carvana another chance. Unfortunately, we’re regretting that decision. We went through the entire purchasing process again, selected a vehicle, paid the $1,200 shipping fee, and got everything ready for pickup. Then, at the last minute, we received a call telling us that Carvana does not cater to full-time travelers. And no, we don't have a PO Box.

Just no. I bought my car 4 days ago and quickly pointed out that they hadn't pictured and disclosed a very worn arm/interior handle of the driver's side door. VERY worn...Ruined. It was denied being covered because "it is normal wear and tear". They literally hide damage and then deny your claim within your 7-day trial. It is cosmetic damage and WAS NOT pictured or listed as being there before the purchase. I could go on because they falsely said my car was at Westminster location...Yet then told me otherwise and I paid $990 to ship to me...It was a Tuesday, then they cancelled and rescheduled it. Blah blah blah...I WOULD NEVER BUY A CAR HERE AGAIN- I feel scammed. I bought one from Carmax and it is BEYOND transparent and reliable.

I strongly recommend avoiding CarvanaCare, especially if you are buying a Tesla. My initial purchase experience with Carvana was relatively smooth, but that was overshadowed by Carvana’s failure to disclose significant paint imperfections and its unwillingness to intervene when SilverRock failed to resolve the problem.

I am very pleased in a few areas, and very unpleased in others with my purchase. To start with the good, the trade in offer and process is great. Searching for cars is great and making the initial purchase. Also, the customer service when I have called in two or three times was very friendly and helpful. Now the bad. The state the car was received in at pickup was not good. The car was not cleaned very well at all and the dirty exterior especially made both the excitement of seeing the car for the first time after purchasing disheartening and it made it difficult to see the many subtle scrapes, scratches and paint corrections made on the car. There were two main reasons I decided to purchase with Carvana as normally I prefer to carefully inspect a car before committing to buying.

This is my 3rd purchase from Carvana. Not happy. Really pissed and disappointed about a 2023 Grand Cherokee. Came with no good tires on the front, front rotors shocked with grooves in the with corrosion!! SilverRock gave me a hard time on repairs. I only had 3 days with vehicle when sent in the claim. Long story short I had to come out of pocket for front rotors and brakes.. About to purchase all tires out of pocket also!!! Not happy not satisfied this time around.

I love the car. The process was easy. Too easy, makes it feel unreal, beats sitting in a dealership getting hound into getting a car just because you're looking. You can look at the cars as long as you need and inventory keep refreshing. I looked a while before I found the one I wanted and got it delivered directly to my house like it felt like DoorDashed a car. LOL.

I had a very disappointing experience with Carvana. I purchased a vehicle expecting a smooth, worry-free process. Instead, I ended up dealing with repeated mechanical problems that kept my car in the shop for weeks. I incurred additional expenses for transportation, rentals, and other out-of-pocket costs. The most frustrating part is that I was told these expenses would be covered, but they were not. I relied on those assurances and was left paying costs that I should not have had to absorb. Customer service was polite, but promises without follow-through don’t solve the problem. I expected Carvana to stand behind what they told me and make things right. Unfortunately, that didn’t happen. I hope Carvana improves the way it handles post-sale issues and honors commitments made to customers. Based on my experience, I cannot recommend buying from Carvana.

Car came relatively clean and pictures showed relevant flaws.... The purchasing process was both simple and confusing. Initial purchase options were confusing. My intentions were to pay for transport to a Carvana location and pay certified bank check upon pick up. But that was not an option I found out later. I would get emails AI generated that threatened to put vehicle back available on website. Very inconvenient when you have to wait for financial institutions to transfer funds and then wait for their check to clear. Also the signing of documents should be able to be signed on location on delivery. We literally spent hours trying to get assistance with Carvana saying it was Docusign problem and they saying it was a Carvana problem...but it was my frustrating problem. System has to be easier. The frustration almost caused me to cancel sale. The positive note was Carvana staff was trying to be helpful.

Three days on owning the truck I purchased through Carvana. Two days the truck sat at a repair shop that was 45 miles away (as Carvana insurance works with no one in my hometown) getting new tires as the ones on when sold were the wrong size for the vehicle as well as worn out and unsafe. Carvana warranty insurance only paid half the cost of the tires. Even if I lose the $600 I paid for tires, I am still considering returning the truck within the 7 day period. Whole process is a joke and Carvana is an untrustworthy company that would sell a vehicle without replacing tires that are not safe to drive on. There was no mention through the description on the tire situation.

Do not recommend at all!! They sold me a total lemon and I will be pursuing legal action if I do not get a satisfactory resolution. I've only had it for 10 months and have already had to buy 4 tires, brakes and rotors front and back, a battery and now I need a new turbo charger at only a little over 45,000 miles. They promised it was good and reliable because of their 150 point inspection, which according to them passed everything. I'm looking at around $10,000 since it was delivered. Needless to say, that promise they made was total BULL!!

Picked up vehicle. Within the first 20 miles brake sensor said I had 20% brake life on front pads. Took vehicle to diesel mechanic to be inspected. The air cleaner was plugged. The coolant for the radiator was empty and many other problems. The vehicle was filthy dirty. I spent $25 at a quarter car wash trying to clean it. I had to put coolant in this vehicle three times to safely drive it. Within 200 miles the bumpers on this vehicle were spray painted not very Well. I was very disappointed. This vehicle was everything I ever wanted. You guys stood behind it, help me through it and supported me on this.

First 2020 Cadillac Escalade deliver with major mechanical issues - returned! Second 2018 Escalade with Drive Assist Issues - has been a 8 days in three different shops without yet a final solution approved by SilveRock/Carvana. In summary it has been more than two weeks that I “have” in hand two different vehicles and still not able to drive it as a regular family car - pretty disappointing!!!

Great experience. Sold my car in 15 min, and picked up my new car the next day and was home in less than an hour. No haggling. No getting a manager involved. All paperwork was electronic and filled out before we arrived. Simple and straightforward. We took the car to our mechanic the next day to have it looked at and it was as described- in great condition. Would recommend Carvana for anyone short on time or patience with sales people.

I was notified CARVANA had a 2025 Ford Maverick I would like. I did, so I started the paperwork and had a trade, which was fine, and filled out the paperwork to finance the vehicle. I OK'd the fact that they could take the shipping out of my account, $290. They said they would notify me when everything was complete, and I could sign the paperwork. After an hour, I thought it was ridiculous to finance it, so I cancelled the finance and said I would just pay the difference in cash, they could take it out of my checking account, which they had. They said the pickup date would take another week (even though the vehicle was already at their Vegas location.)

I love Carvana! If and when I need another car, Carvana is the first place I will look. My car was delivered on a Wednesday, and on Saturday, I went Firestone and had them check it over. They found that the car needed a new battery. Carvana's warranty company, Silver Rock, approved the new battery. Then I went to Auto Zone for their free scan which was 100% ok. I'm very pleased! Throughout the procedure, Carvana kept me informed, telling me what came next, practically holding my hand through it LOL... Yep, I would recommend Carvana!

We got our second vehicle from them and right off the bat I had to spend 734 dollars on tires and they told me they wanted specs from old tires. They told me sorry because I didn't have them when tires on vehicle were almost bald and on top of that they are charging us 25% interest even though I paid off first vehicle early so watch out for their cunning interest and tires. They don't care about you just what they can sell

Went with Carvana a second time for a 2019 Chrysler Pacifica. The staff at the Conway, SC office was very friendly, did a great job explaining all of our options and made sure we felt heard. Unfortunately our new car was met with mixed reviews. First of all, it smell of cigarette smokes and weed. This is a huge turn off. The van was not detailed properly and looked a bit rough. The Pacifica Limited is a beautiful van with all of the bells and whistles. It really is a great van. I just wish it had been detailed better properly cleaned. This would have made a much better first impression. All in all, Carvana is still my go to for any future vehicle purchases due to the ease of the online application and buying process. SO easy!!!!

When you have a mileage discrepancy you cannot get your vehicle registered. The number they give you to call them sucks. Customer service sucks.

Honestly for this being my first time, everything was great. The person delivered my car was funny and fun to talk with. He made my first time experience smooth as could be. If I could do this all over again I would.

Never again. Had a full executed title in my hand, insurance secured and they said I needed to go to the DMV to transfer title before they could complete purchase and released the vehicle I had already paid non refundable shipping for. This place is a scam, don’t use.

Superb service. Great website. Beautiful truck at great price. Very helpful to prepare the truck earlier since we arrived early. The truck was what we were looking for and the correct color. Signed off on the truck and drove away! They didn’t explain how to use the phone, music or anything else. Wished they had. We’re not technical and having some issues with connecting.

PART I - Carvana Nightmare. If I could, I would leave negative stars! Worst experience EVER! This is part 1 of however many parts it’s going to take. I started the online process on July 22, 2026. Website states “delivered within 5 days”. When I finished the process and payed in full with cash, I was notified delivery wouldn’t take place until 6 days later, July 28, 2026. Ok, fine, 1 day off of their advertised delivery. A half hour before delivery I received a call, engine light came in while en route to my address. Gave me 2 options; either take delivery and take care of the issue myself or they keep it, diagnose and fix. I said I did not buy this vehicle with the engine light on, it has a recall on it, but not the engine light on. You fix. Then I get a msg, it won’t be delivered until August 5, 2026! A whole week of waiting. I asked to be notified what was the engine issue..

Process was easy and the delivery driver was cool, but my car arrived very dirty and was disappointed by that. All of the side windows were really dirty. There was hair all over the carpet, which is gross. The sunroof was dirty. There was a bunch of dirt and hair in the glove box and in the center console. There is also a bunch of car wax residue all over the exterior of the vehicle in hard to reach places, like door gaps and along the edges of the hood. Seems weird to spend $33,000 somewhere and what you ordered doesn't arrive clean. Think they should've detailed it and it seems unprofessional that they didn't.

I purchased a vehicle from Carvana that had sustained damage prior to pickup. This was not disclosed to me in advance, and I only learned of it upon arrival (they had the car in their possession for over a week at the pick up location). Because it was raining and they are not allowed to let you inspect the vehicle inside for inspection, I was unable to properly assess it for additional damage at the time of pickup. Following pickup, I was required to file a claim on my own, obtain repair estimates, and manage all related follow-up. After going through this entire process, the claim was ultimately denied; not because the damage wasn't real or wasn't their responsibility, but because Carvana had entered incorrect information on their end.

Had a great experience purchasing my car from Carvana. The entire process was simple, convenient, and stress-free. Everything was easy to understand, and the car arrived just as described. I’m very happy with my purchase and would recommend Carvana to anyone looking for an easy car-buying experience.

I am writing this review to warn consumers about Carvana’s severe operational disorganization and billing practices when an order is canceled on their end. The Issue: Carvana unilaterally canceled my vehicle purchase (2024 Hyundai IONIQ 5) right before delivery due to an issue on their system’s end. Following the cancellation, a live advocate confirmed over the phone that my $1,290.00 shipping deposit would be refunded within 7 to 14 days.