Carvana Reviews

The cx50 I purchased had excessive dirt/mud on the undercarriage. So much that it was inside the gas cap as well. Unfortunately, I didn't discover this until the day after the return policy. The same day as pickup, within minutes of leaving with the car, I noticed a chip in the window which you all did not approve to repair. And now, on the 7th day after picking up my car, I have a engine malfunction.

Had a few personal problems understanding some of the tech online but, their support team was great with explaining my confusion and guided me where help was needed! My car was delivered with care and courtesy on time in good condition as described and performs like new! I'm very satisfied with their services!

Don't expect a great Facebook or any other online review from me on selling my car today. It was a nightmare, which is still ongoing after your driver has been here for 2-1/2 hours! The car is loaded onto your truck, I have a check. The driver was very nice, but he just screwed up and locked the cards/keys and my check in the car and I couldn't help get into the car. After standing in the sun for over an hour, I gave up and retreated to inside my home. Carvana sent someone to bend the driver's window enough to activate the door latch. To think that I paid $290 for this pickup is outrageous, but my wife won't drive on the Interstate around here so, for a 20 mile drive, I paid for terrible service. I expected a full refund of that charge, as when I was working before retiring 11 years ago, my billing rate was $125/hr minimum for weekdays 8-5PM.

Carvana has had my car for 2 weeks just to turn the lights off. My car just needed to be reprogrammed that's it and it's been 2 weeks. Why? I don't think they know what they're doing.

An absolute NIGHTMARE. To look at the vehicle 2020 Lincoln Nautilus, it's beautiful, very few scratches. Our attempt to purchase a 2022 Nautilus went well until the date of delivery (May 16th) and the driver ended up calling me to let me know that there was some damage to the bottom of the vehicle so we refused it after seeing the pictures of the damage. We later went back on the Carvana site and found another vehicle to swap it out with. Completed all of the paperwork and scheduled for it to be delivered on May 22nd. Received a call within an hour telling me that I needed to upload the insurance information for the swap out. I explained that I would get it on Monday because the agency was closed and the vehicle wasn't scheduled to be delivered until that Friday, the caller said that would be fine and we got off the phone.

I had a great experience dealing with Carvana. The car was in great condition, but it was missing the charging cable. Carvana quickly shipped me a replacement cable at no cost. Everything was a quick and painless process. I would be happy to deal with them again in the future.

My wife and I both got new vehicles. We decided to try Carvana for the first time and I have to say that is my number one place to buy a vehicle. Everything is explained very well, and the customer service is awesome.

For a first time using Carvana, it was a new experience and I took my time trying to find the right vehicle for me. I had no pressure from an annoying car salesman follow me around and trying to be my best friend. I would definitely recommend it for a family member or friends.

Bought a $40,590 Lexus ES from Carvana only to find it came with one key set. They offered $250 to cover it — insulting for a car at this price. I authorized the purchase Sunday night at 11pm EST and cancelled Monday morning before any bank opened and before any ACH was ever initiated. No money ever moved. After 180 minutes on the phone between Drew N. and manager Sabrina, not one solution was offered. Drew confused ACH with a wire transfer, disconnected the call, and refused to let me speak to anyone else. Sabrina then cancelled my entire order — the exact opposite of what I asked.

The car was clearly not properly inspected, and their so‑called 150‑point inspection feels like nothing more than marketing. After purchasing the vehicle, I brought it to a mechanic and discovered multiple issues that should have been caught before sale. Several cosmetic defects were also never disclosed in the listing. When I picked up the car, I walked around it with their advocate, who took detailed notes on every issue I pointed out. Despite doing this in front of me, none of those notes were recorded or used anywhere in their system.

Enjoyed my experience with ordering, was very easy to order and loved my car. Issue with breaks and unfortunately the warranty hasn’t been as easy to deal with as I hoped, they said the breaks wouldn’t be covered despite me buying the extended warranty, I have to take it to a shop to determine if they will cover the rotors because the car shakes when breaking which shouldn’t be on me to cover at all considering I’ve only had the vehicle 7 days.

I purchased a 2023 Mercedes-Benz C-Class on 5/6/2026 for nearly $40,000 cash. At pickup I immediately noticed a chip in the windshield and flagged it to the representative who walked me through my paperwork and explained the 7-day policy. I spent the full week driving the car to make sure there were no other issues before submitting my claim. On Day 6 (5/12/26) I submitted through Carvana's platform and received a confirmation email stating I'd hear back within 48 hours. I never did.

Carvana has no quality control. They shipped my Tesla Model 3 with a charge cable that wouldn't fit my car on one end and wouldn't fit my household outlets on the other. They said they would ship me an adapter for the Tesla but it would take a couple of days to get here. I then borrowed an adapter from a friend who owns a Tesla only to find out that the EV cable had an unusual plug that doesn't fit any of my household outlets. I have had the car three days now and have only been able to drive it a little because I can't charge it. I have ordered my own adapter but it won't come in till Monday or Tuesday which is 4 to 5 days of my seven day evaluation period. I love the car but hate Carvana. I will never use them again.

My experience was very positive!!! This process was stress free and Carvana was a great experience. No waiting at a dealership for hours on end while they make you wait for the deal you want.. Carvana is upfront with what a car will cost you and how much you get for the trade!! The guy who delivered my car was very informative on everything would go and was super nice!! This is the only way to buy a car (in my opinion)!! Thank you Carvana!!!

Great purchase and delivery experience. The detailing in the interior was terrible. White spots and streaks everywhere! Customer service said all they could do is provide a $100 cheque to me. Your detail people need to use the right detailing solution!!!! It was terrible to receive a CST looking like that.

This is the second car I have purchased from Carvana. I like the simplicity, the ease, the integrity, the honesty of Carvana when making a purchase. I also like the 7 day return policy. I don’t have to jump through hoops. It’s straightforward. Thank you.

It was very easy to navigate the page and look at the details of the vehicle. I really appreciated the Carfax being included as well. The terms of the loan were very easy to read. The instructions were very detailed and easy to read as well. Great communication via email and texts from the time the vehicle was purchased to the end of the warranty. The delivery went well and the driver was really friendly and professional. I appreciate the documents being available to download. Great purchase and so happy with the process so far! Thanks!

Getting my car through Carvana was incredibly easy and straightforward. The financing options were very fair and ended up being close to what my personal credit union, Navy Federal, offered. Throughout the shipping process, they provided regular updates on the vehicle’s location and delivery status. On delivery day, they called a couple of hours before my appointment to make sure I had everything needed for a smooth pickup. After getting the car, I took it to a dealership for a full inspection to check for any damage, wear, or mechanical issues. The only items that needed attention were the cabin air filter and rear brakes. Other than that, the vehicle was in excellent mechanical condition. Overall, it was a great buying experience, and I was very satisfied with the condition of the car and the level of communication throughout the process.

I had the best customer experience with Carvana. Any time I reached out for help their advocates were so friendly, kind, and helpful. I had some untimely and unfortunate things personally that affected when I would be able to get my new car and they were so understanding, helpful and kind.

Updated on 06/21/2026: Almost a month in and issues with my 2018 Ford Explorer are still not fixed. I have to pay out of pocket for rental cars to have issues fixed. Body work is finally getting done but rims are still not fixed. Have had to contact BBB and State Attorney General's Office because of how bad things are with this purchase.

I had a great experience buying a vehicle through Carvana. My credit is not the best, so I was unable to find traditional financing through other dealerships. I found a few vehicles on Carvana in my budget with a low down payment and a low monthly payment. The car I chose has low mileage for its year, and I had it inspected through an independent mechanic and he confirmed it is in great condition! This was my first time buying a car, and the process was simple. Representatives called me and walked me through the more confusing parts like state-specific laws and paperwork.

I have been happy with Carvana ever since we bought the 2024 Hyundai Tucson. So, we purchase one. I am, however, a little disappointed that in the description of the car online, it was not noted that the actual physical key, not the fob, but the key that helps to access the car in the event of the battery dying, was not mentioned as not available.

The first Range Rover had zero radiator fluid and a missing pillar and had to be returned. The second one shakes at the front end, and I am still having issues a week later finding a shop to even look at it. In a nutshell, shop local, test drive, spend the extra money for the peace of mind. I wish I would have just kept my trade in and went to out local dealer. This has been nothing but a nightmare that was a birthday/divorce gift to myself… YAAAY ME.

The purchasing process was a bit difficult. The AI tools did not recognize my name on a document and I had to call multiple times to get it corrected. Also the app did not show a button when asked to confirm my employment. I had to call again. However, the CSRs I spoke to were very nice and helpful. Upon delivery day the driver was a great guy. A+ delivery. I inspected the car and my tires were overinflated by 13 psi on 3 tires and 6 psi on the 4th. I’m almost certain they are not balanced. The car also has new pads but a warped rotor. Inspection and repair gets an F. There is plenty of room for improvement at Carvana.

Horrible customer service!! Sold a car that needed work done immediately and have given zero help. I will never recommend them to anyone.

Carvana's process for trading in and buying a car is flawed, and places financial burden on the buyer when things don't work out. In addition, Carvana offers little in the way of solutions, placing the burden again, on the buyer. Yes, the customer service reps were available, and the chat-bot (Sabastian) is actually helpful, but their ability to provide solutions is extremely limited, apparently by management.

My experience with Carvana was great! From picking a car to getting thru the buying process and getting approved everything was simple and easy to understand. Living in a very rural area caused a little trouble with residence verification but I got really good help from the customer verification team I contacted. Both representatives I spoke to were super helpful and understanding with my special situation and were able to help me get thru the process. After getting over that part everything went super quick and easy. I really appreciate the help, understanding and reassurance I received from both reps who helped me.

Purchase third vehicle from Carvana. It was a smooth transition and was able to find the car my family needed moving to a new state. As always the experience was fast and easy to navigate. Will recommend to friends and family.

I have bought and sold 5 cars with Carvana now and each experience is even better than the last one! They give you a fair trade in value as well!! Give them a opportunity and see how easy they make it for you!

Working with Carvana was a great experience. Everything was handled smoothly and efficiently. I felt I got a very fair price for the car I traded in and the car I purchased was priced fairly. Carvana handled everything online, the delivery and pickup were timely and efficient and I'm thrilled with my new (used) car.

I do really like the car but there were some problems in the whole experience. After paying nearly $2,000 for shipping, the vehicle was damaged during shipping. Carvana/SilverRock is addressing the damage but now I am out a car as they already took the trade in. Secondly, when I arrived at the Body shop, they informed me that the front end had been replaced and was not factory - this was not listed in the information on the vehicle. Thirdly, I had set a down payment on the vehicle, which mysteriously disappeared in the process and was not applied to the financing. In working with the lender there is nothing I can do at this point besides making a large principal payment that would have no impact to my monthly payments and would only shorten the length of the loan. Overall, the process was easy and convenient but had some major issues along the way.

The order and financing process was very simple. Pickup was also simple. When I picked up the car, I saw some very obvious and undisclosed damage. Carvana agreed to fix the damage. When I took it in for an estimate, there was additional damage that the body shop discovered. I also had a sensor fail within 2 weeks of purchase requiring a trip to the dealership for repair. Needless to say, I am really questioning the vehicle that I thought I loved.

First of all, it's no wonder all of the reviews on Carvana's website are good. I am actually a customer, and I cannot even leave a review on their website! So be cautious, because I'm not sure how people are "invited" to review, but I am NOT a happy customer so perhaps that's why I didn't get the invite.

We placed an order for our 2023 Defender 90 S and planned on trading in our 2011 Honda CR-V as part of the deal. We had all the paperwork signed, and delivery was expected on May 22, 2026. At the last minute, my wife decided she wanted to be generous and see if we could change the deal so we would no longer trade in the Honda. She felt in her heart that we should donate it instead. The representative we worked with was very helpful and changed the deal for us at the last minute. We were hoping to beat the clock and still receive delivery of the Defender 90 that same day. We even came up with an additional $4,000, which was roughly the trade-in value we were receiving for the Honda, plus a little more. Unfortunately, we did not beat the clock and instead took delivery the next day, Saturday, May 23rd.

We went to the Carvana lot instead of paying the extra for delivery. That part was easy, they gave us a decent amount of time to look over the vehicle and do a test drive. The advocate there was very nice and had no problem giving us time we needed. The problems we pointed out (tires were absolutely terrible on the vehicle) were not able to be dealt with at that time. We ended up doing the deal and drove home the next day (5/24/2026). The check engine light came on before we started back home (a 2 hour drive) and there was a popping noise coming from the front at low speed. We were able to secure an appointment to get the vehicle looked at locally thru SilverRock warranty that Carvana uses, this was 5/26/2026. It took longer than expected due to the shop's schedule but they actually covered the repair for the popping noise (just a loose sway bar) and even replaced the tires with the same brand YAY!

First time purchasing a car fully online and I can't believe how easy it was! We chose to pickup at the San Jose location and Carl helped us. He was so great and had excellent customer service. He helped us with a little hiccup that the car software had and made sure we were good to go. He definitely went above and beyond and it was much appreciated. I will for sure be recommending Carvana to friends and family, and use them for future purchases. Oh and the car looked way prettier in person than the photos! Huge plus!

I am a disabled veteran 15 years of military service. I am currently a police officer 8 years of service. Carvana had my dream truck. I paid the shipping fee and the downpayment. Carvana shipped the truck. I waited 2 weeks. After two weeks I called Carvana to find out the vehicle was in Oklahoma. I volunteered to drive up and pick it up, however they assured me they would transport. Another week went by and the vehicle showed up. I drove 43 miles to location to pick up the vehicle. Upon arrival they said my trade in was being rejected. They said I could not pick the vehicle up on that day and would need to reapply. I contacted Carvana and they admitted the vehicle mileage had been entered into their system in error.

Horrible experience! The 2 employees at the Denver location did not show me how to operate the Tesla. They walked off, and I was left to figure it out by myself. I was driving the vehicle back to Montana. When I arrived to my first supercharger I was unable to charge the vehicle as they did not register it in my name. When I called Carvana, they pushed the issue off and told me I needed to call Tesla customer service. I called and was informed it could take up to 3 days before I can get the vehicle registered to me and only then could I charge. Luckily, Tesla customer service provided me with a world-class experience and was able to get it done in less than 5 hours. The car also gave me a low coolant warning on the screen. Still trying to figure out service and warranty with Carvanas 3rd party warranty and finding a service provider. I will never ever buy from this company again, and I will make sure none of my friends and family do either!

Wow, what a super easy experience. I was worried that the stated quality of the BMW was going to be worse when it actually showed up, but it was so much nicer I could not believe it! The car also is completely covered in PPI film, which was a nice surprise. Still smells new, even having 54k miles. Super easy experience with the vehicle drop off, and really liked having the 7-day test drive to make sure nothing went wrong after delivery. I try to never go to dealerships anymore, and normally go to CarMax or other "no haggle" locations, but they still try to pressure you into buying extended warranties and whatnot. Carvana, you don't even need to talk to anyone at all and can accept or reject whatever you want. Super enjoyable experience and recommend you try it for your next car!

When I received the Honda CRV, there was A LOT of scratches and marks on the car that were NOT disclosed on your website or pictures. For example, there is a huge scratch on the front hood from what looks like a tow truck back end hitting it. A lot of scratches all along the entire side of the vehicle. Even a few deep scratches that someone tried to touch up with paint that was not the same color black of the vehicle. It's worth mentioning when someone submits all of their documents before the cutoff time due, they get their vehicle on the delivery date as promised. Paying almost 600 bucks to have it delivered and it was pushed back 2 days because the paperwork was verified was not ok. Then no compensation or anything for it.

I initially took delivery of a 2021 Toyota Highlander, but unfortunately, it arrived with a noticeable, persistent odor. With a newborn son and a full house to transport, a clean and comfortable ride is completely non-negotiable for us. Carvana didn't miss a beat. They immediately arranged a hassle-free exchange for a pristine 2023 Highlander that ultimately ended up being a much better fit for our growing family's needs. Their team made what could have been a massive headache completely effortless. Their customer service is the absolute best in the business—responsive, understanding, and incredibly efficient. If you want a dealership alternative that truly stands behind its vehicles and prioritizes its buyers, look no further. I highly recommend them for a seamless car buying experience!

My experience was very fast and easy! The person at the pickup was very knowledgeable, kind, and respectful. My vehicle was also very clean and had no dirty smell which is a plus. Would definitely buy again using Carvana!

The car arrived on time at the vending machine and that experience was the coolest thing. The car was in almost perfect condition with one imperfection in the driver seat which I reported and is being taken care of. Just awaiting approval from warranty. Overall great experience. Nice car!!!!

Wow, be sure about a trade. Once it is on the truck you can’t get it back. Even if you don’t want to accept the car they delivered! The car delivered was dirty, liquid stains on the carpet, a dirty hair brush in the truck, multiple items smashed into the holes of the seats that had to be scrubbed out. No floor mats. I called and said the deal was off. I didn’t want the car. I could not get my car back, it just left and was still on the delivery truck! I asked to meet the truck at the Carvana location and give the car back as I just wanted my car back. They said they owned it now and they could exchange the new car for another car, or give me money back, but I could never have my car back that they just took 10 minutes ago. What a shady operation.

Amazing experience. Very easy. Customer service was awesome. Paperwork was easy. Insurance with Progressive was easy. The delivery was easy. The car was road ready and as described. Carvana made the purchase of a dream car stress free and EASY!

First y'all show up with the vehicle I planned to buy with tires needing replacement, then you decide to throw a last min $700 shipping fee that wasn't there in the first place, which didn't allow me to continue with the purchase. Trust lost. Not to mention the unreal treatment I received from Elijah in chat. He was rude and short with me and then dipped out of the conversation leaving me hanging. So I cancelled. Now I am finding out that the 4k you took from my acct won't be returned for two weeks? ARE YOU KIDDING ME??? I do NOT recommend this company. They blatantly lied to me on the phone (which the Carvana tow driver confirmed because he was standing right next to me when this lady fed me lies). They are rude. They are dishonest. And they do not deserve your business.

I would love to give 5 but I have to say 4 instead. I have 2 reasons, the 2 back tires were not the same size or type of tires that were on the front, this could have powertrain issues if left like that, we immediately bought 2 tires. Second reason is that the Jeep Gladiator did not have a good detail, we spent 3 hours the day we bought it getting all the mud and dirt off it and cleaning the inside too. There is no way the 150 point inspection was done, most items were covered in dirt and mud. I did like the ease of the purchase and it was the vehicle we were looking for with low miles and a good price.

Terrible experience. Car had so much undisclosed damage. Door mirrors didn’t work even though it said repaired. No original key. I was told that I should have known that from the picture of the key. How?! That cost me $335. There are scratches everywhere. They expect you to find these things in their blurry pictures of a black car. The car has already been in twice for maintenance and repairs in one week.

This was the easiest and most efficient way to purchase a vehicle when you have a busy lifestyle. All information was up front and exact. Delivery process fit my schedule and was done in 15 min. I will be using Carvana for all future purchases. Thank you!

Carvana is amazing. This is my 2nd purchase from them and again delivery of the car was amazing. Car was as described and they submitted a damage report to the windshield before. She even took it off the truck.

I loved how easy the process was to get a new car through Carvana. Being a busy mom, Carvana made this process so simple and convenient. I didn't have to sit at a dealer for hours, or chase kids around a dealership while trying to do my paperwork. Everything was simple and I love that! I got a really great car at a price that fits my budget. I couldn't be happier about going through Carvana.

Everything has been great as far as the delivery process and use of the app and the ordering process. The only issue I have is the scratches and wear and tear on this vehicle are the reason I’m returning it. I really like the car, but there’s more damage than what was shown in the pictures. I took it to a body shop and it would be 4 to 5K to fix it along with having to fix the curved wheels which weren’t in any of the damage pictures. If Carvana could help me address this through a shop that you all have ties with or some kind of credit off the purchase price to cover some of the repairs I would keep the car. If not, I understand, but I would say no one would want to spend 100 K on a car and it have the amount of unseen scratches and scuffs, and wear and tear that this one does. On top of that paying $290 for shipping when all the damage wasn’t shown is kind of discouraging.

I recently bought a car from Carvana, and what should have been an easy process turned into a stressful nightmare. 🚗 After a 2+ week delay, 20+ phone calls, conflicting information, and repeated promises that turned out to be false, I finally received my vehicle. My credit union overnighted a $35,000 check, yet I was repeatedly told I needed documents no one mentioned upfront or listed on my dashboard.

When the car was delivered to our home, the delivery person pointed out some paint overspray. They did report that so that we could get that taken care of. That was not reflected on the photos of the vehicle or noted on the site. There was also a coolant fluid leak. We scheduled the time with the body shop and the repair shop. When taking it to the body shop recommended by Carvana, they said there were signs that this vehicle had flood damage, and the car painting job was very poor. We found other electronic features that were not functioning correctly. We are returning it but we still have to pay the delivery fee. I won't be buying another Carvana vehicle.

One of the best car-buying experiences I’ve had in the 30+ years of purchasing vehicles. My requirements were very specific, and Carvana’s website made it incredibly easy to filter through inventory and narrow down the exact make, model, and year I was looking for. Before making the final decision, I still visited a few local dealerships to see similar cars in person and get a feel for the interior and driving comfort.

Everyone hates the car-buying process, which is why I was curious about Carvana’s approach. No salesperson, no back-and-forth with a manager, no pressure to buy extended warranties, lost-key coverage, or other add-ons. Just a straightforward process to purchase a car. Everything was handled online, and Carvana called with status updates along the way. I completed all the paperwork online, scheduled an appointment to pick up my new car and trade in my old one, showed up, signed the final paperwork, and was on my way. Simple, efficient, and hassle-free. I’ll definitely use Carvana again.

I purchased a 2020 Volvo S60 Momentum on 5/9/26 from Carvana. At first, I was impressed with the professionalism of the service but 17 days later, I am not. First, I noticed the performance of the safety system while driving on the road was overreacting. I found the vehicle had 3 different makes and models of tires which was affecting the safety feature performance. I had to purchase a full set of new Michelin tires, which has taken care of the issue. This was not disclosed in the vehicle prospectus. It is also standard knowledge that today's vehicles need matching sets of tires, which otherwise can lead to drivetrain damage and more. Other issues: the moon roof does not close properly after opening, and a rust spot from rock damage was clearly visible above the windshield on the passenger side (this was noticed within the 7-day "guarantee" period and is being repaired at no cost).

Buying a vehicle online was a great experience. No hassle. Took my time and found the perfect vehicle. Finding the best price suitable for me. The way the site is setup.. Weighing my options by fiddling with the prices round to fit my budget. Not to mention..The vehicle was like it was described. It's like a brand new vehicle, no dents, leather look it was never sat in..etc..was clean just like purchasing from a dealership. Signed the contracts online, my vehicle was delivered to me within two days, was able to pick the drop-off time that’s convenient.

The buying experience was great! The car was missing a key fob which I was aware of getting that taken care was an all day 600 dollar expense. Also the tires had hardly no tread and there was a big screw in the tire which the tire could not be repaired so after another 600 dollars I had a new set of tires. The car is very nice. I like it Lot

Easy buying and selling experience. I think there can be a little more care done to each car though. Especially when buying a used electric car or newer car, they all have subscriptions or memberships in the previous owner's name, that should be an item you make sure to disconnect and allow easy application for anyone wanting to buy

Overall, I would say we had a good experience. We just purchased our third vehicle from Carvana and so far are happy with it, however it is technically only the second vehicle that we actually took delivery of. The second vehicle, which had only 11,000 miles on it didn't have functioning A/C, so we never drove it off the lot. I don't know how something like this made it past their inspection, but the rejection was smooth and simple, and the money that I paid for the car was immediately credited to my account. Those funds were then used for the car we actually took delivery of and are happy with.

Great truck with a great delivery from Jason in Springfield, MO. Went really smooth and plan on using Carvana again in the future. Highly recommend Carvana and have had really good experiences using them, better than any dealership.

I can't find the order number. Overall, kind of frustrated with the Carvana experience. First issue was the expected delivery date. I was on a very compressed timeline, being in the military between duty stations. Part of my shopping criteria was delivery date making sense. I selected this vehicle which said "pick it up on Monday" and delivery date would be before I started travel. I felt like it was a "bait and switch" when I completed the order process and then when I went to schedule pickup, the earliest date available was not Monday but 5 days later! So then I had to reschedule my whole travel plans to accommodate this new earliest pickup. It felt very scummy when I was a victim of your false advertising. If you cannot accurately advertise a vehicle delivery date, I think it would be better to not advertise it at all! Next Issue. I'm having multiple conversations about this issue with your team.

10s across the board- this was the best experience I’ve ever had buying a car. It was SUPER EASY, from putting the information in on my old car to the delivery of the new car. The Zoom call with the notary was also fast and easy. The drop off of my new vehicle and the pickup of my old vehicle was awesome. Sean my delivery guy was AMAZING. He was knowledgeable and kind. He was the best. I have been recommending Carvana to anyone who listens. ⭐️⭐️⭐️⭐️⭐️

This is our second Carvana purchase (technically 3rd as we did an exchange) and I cannot say enough about how great the experience was. Literally, every person that I spoke with could not have been more professional, helpful or kinder and made the whole experience a pleasure. We are customers for life! Thank you so much! Maria

I purchased my first electric car, a Tesla, through Carvana, without prior experience with electric vehicles. Before my appointment, Carvana confirmed the car vending machine process and assured me that an experienced employee would guide me, as I was nervous. Despite my expressed concerns—having read reviews that the vending machine often malfunctioned—I was assured it was working.

From start to finish my car purchasing experience was hassle free. No salesperson trying to sell you a car you don't want, just you in the private of your home picking the car that is your fit. Carvana takes care of the purchasing process with ease. Everything is explained clean from start to finish. Their employees at pick station were professional and courteous. They hustle to make your pick up a positive and pleasant. I am enjoying my new car. The car was clean and looks new. They take the time detail your car before handing it over. They communicate all relevant part of your car sale continuously and even after the sale is complete to ensure your registration is received.

I am very happy with my experience using Carvana. It has been easy to navigate. I also called customer service about something and the person I spoke with was great. I would recommend Carvana to friends and family and I also expect that I will use it again.

It was an amazing experience. Ordering my vehicle online was a very unique and positive way to experience. Keep up the good work. Carvana showed me an experience that all customers should try and be able to feel comfortable. Thank you, Carvana for the experience.

Amazing experience. This is the way to go when buying a vehicle. Hassle-free, no pushy salesman. I was in control of choosing my car, my loan details were based on my desired monthly payment. I loved this experience!

Carvana is misleading and unhelpful. The car came with substantial front end damage that wasn't noticeable the night they dropped it off. I haven't had a car for over a month and I still can't drive this one because there are no inspection stickers and I can't get them until after the plate comes. Someone should have noticed the wreck when it was being prepared for shipment. I should have the cost of the damage refunded to me so that I can have it repaired to the condition it was presented in on the website.

I was very pleased with the vehicle I purchased, a 2018 Toyota Corolla LE. However, the Advocate (Vincente "Vinny" **) who delivered my car was not very knowledgeable or helpful, especially at the end when I really needed his help. First, he says I can take the car for a spin. I'm in the car getting ready, and Vinny is standing by the window. He's not doing anything for a while until he tells me I need to get out of the car. I need to sign the agreement, or everything is null and void. If that was the case, why did he say I can take the car for a spin in the first place?

I was just looking at first and then decided to press purchase. I at first “purchased” a 24 Equinox but saw the the 25 and decided I wanted that. I was able to chat with the AI chatbot and it guided me through being able to switch, it was seamless. Plus I only had my credit ran once, I didn’t have to sit in anyone’s dealership for a whole shift the. Making me feel bad because my credit isn’t the best. Carvanna showed me exactly what was in my price range and to my surprise it wasn’t 1986 Neons with 700,000 miles for 10,000 a month! lol. However the time it took for me to checkout was less than 30 mins. I uploaded my insurance and signed my contracts, this all at midnight on a Friday while I was out of town at a graduation! I chose delivery and Monday I got my car! I absolutely love it. Easiest process ever!

Got two cars through Carvana, got the warranty, the warranty doesn't cover anything. Both of my cars had issues. It was like Carvana sell you cars with a bandaid on them, you have repair them paying out your pocket. One 2023 LandRover has a rotor problem. Guess what, the warranty doesn't cover rotors. $2,000 at the dealership for repair. Got a 2025 Chevy equinox with 16K over the yearly mileage. I had to pay $400 to repair and arm and ball (something like that) on the driver wheel. They literally heard sound when it was delivered it and the man told me that's the way it is. I had a bad experience. I wouldn't get another car from Carvana again.

The first first expedition we received was supposed to have a towing package installed. It did not so we had to go through a return process. Which was fine and great. Everyone was cooperative. It was fast easy and smooth. After we received the second vehicle, the side of the front 2 tires was completely bald. The mechanic and AI both told us that the tires were way too worn and they're not sure how it passed an inspection. So they need to be replaced. When we reported this to both Silver rock and Carvana, they completely denied the claim and fought us tooth and nail because they said the middle of the tire was still good. So it's okay to drive an unsafe tire because the middle still has tread. It makes a lot of sense. It's insane to me that you are willing and ready to put my family at risk and make me spend an extra six hundred dollars on a car that I just bought, because you didn't want to fix the issue that you sold me.

Our experience with Carvana was absolutely amazing from start to finish! The entire truck purchasing process was super easy, stress-free, and the delivery experience was exceptional. A huge shoutout to Alyssa **, our MVR representative, who truly made this experience unforgettable. I shared with her that I was purchasing the vehicle as a surprise for my husband, and she was genuinely excited to be part of such a special moment. She went above and beyond by giving us a Carvana congratulations sign, and on the back she wrote, “To my love, from your love.” That thoughtful gesture was completely unexpected and added such a personal touch that meant so much to us.

This was my first time ever purchasing a vehicle online. Due to being hurt in an accident that totaled my vehicle I was unable to get out there and search for a vehicle the traditional way. I looked through some other site and found that Carvana was the better option. Your selection of vehicles is massive and priced very comparable. The description of the vehicle which included imperfections was accurate and the order process was fairly easy. The delivery person Ms. ** was very informative regarding the 7-day guarantee and how the exchange process works. She also allowed me to drive the vehicle prior to her leaving. I would most definitely recommend your company to anyone.

I would not buy anything from this outfit. My trade in is worth 20,000$ but yet they want to give me 12,800$ then every other day I get offers from them that lower. One day it’s 12,800$. The next it’s 11,600$ so on & so on but never higher than 13,000$! They’re worse than a dealership.

The buying process was incredibly easy and straightforward. Delivery was very easy. This would have made a 6 star review, except the car was a lemon. After a thorough inspection the car had major leaks, signs of undisclosed flood damage, and even error codes. A former Carvana employee saw the inspection and was very surprised it was sold to me. I contacted Carvana and they encouraged me to schedule an appointment with SilverRock to assess, but I couldn't even get a reasonable appointment made. I traded the car within 7 days and fortunately the second car has met expectations. So I am thankful for Carvana's 7 day policy.

False: Seven-day money-back guarantee. Not only is that false, but the trial is a steal your money and your credit card information at the same time. Cover your wallet on this one - there is no contact information, you can not get back to your account once you put your information in. The whole site is set up to grab credit cards and such them dry in dribbles that they think you won't notice. Try to speak to anyone, it robots you until you give up, as they bleed millions of credit cards for $15 per month. And the product is junk, novice, garbage, and looks like a 7-year-old did the software. There are tons of better products on the market - dodge this one like a disease.

I really liked the ability to filter choices as far as finding the EXACT vehicle you would like to find. You can plug in notifications, so you get notification as soon as your perfect vehicle comes available. Buying a car can be a giant pain, but I am very pleased with my Carvana purchase. I can't even think of anything that could have been better. The person that delivered my vehicle/picked up my trade-in was really great, and the truck she drove was very cool. Everyone that I talked to online during the purchase was really responsive & helpful with all of my questions. I am 50 years old, so my tech abilities aren't as good as they could be, but it wasn't overwhelming or scary to get it all done properly. I love my new car, and they paid me a fair price for my trade-in too. I did my research and their offer was the best one.

Purchased a 2023 Volvo C40 and the experience was seamless. I knew my rate, I knew the cost, and the car arrived exactly as expected. Detailed, clean, no surprises. The delivery driver was the highlight. Personable, transparent, and genuinely focused on making sure I was happy before he left. Communication about the drop-off was clear throughout. I haven't completed registration yet so this is an early review, but based on the buying process alone I'd recommend Carvana without hesitation. Couldn't have asked for more.

I have to say after using Carvana for yet another vehicle I am truly impressed. Came to the app like normal plugged in what I was looking for and it was delivered in just a couple days. Exactly what I ordered and exactly what I was expecting. Delivery person was wonderful and the process to get it from purchase to driving was phenomenal. Thank you kindly..

Overall a great experience. It was easy to search for cars with specific requirements. The approval process was smooth and easy, and delivery was a breeze. I was especially impressed with the delivery drivers. Great communication and professional.

High prices, High apr, shitty warranty. Shop somewhere else.

Carvana makes it sound great, then you book an appointment based on day maybe your flight time the following day. WATCH OUT, they change appointments times without a conversation, so if you have a flight, subtract another 1k dollars off your deal price because it just cost us $1050 in flights. They don’t care, they don’t reimburse or offer and concessions for them not honoring the deal everybody signed to. Sell your car personally if you can, they already undercut so they can resell obviously but then they hose you on top of it.

The truck I bought was not inspected whatsoever and has a ton of mechanical problems. I can’t get anyone to fix it, and it’s been two weeks, and I still can’t use it. Carvana was nice about it, offering to take it back, but it would have cost me a few thousand to do so. I decided to just keep it and try to get it fixed because it would cost so much if I returned it, and there was nothing in my price range coincidentally...

Jawn was great! I drove to Denver from FC, the whole thing was easy and upfront. :) I would recommend Carvana to everyone.

The car was delivered with no oil….dip stock completely dry. Also, air filter % on 0%, car needed an oil change. Also car had I scratch the side of a quarter on the nose of the car. It looked like they scraped the front of the car on the transport truck. Mind you, this is a $68k corvette…car is ppf…and the ppf has to be redone due to the scratch….. The scratch was not pictured on listing. Btw…not only did I have to pay for 2 quarts of oil and a oil change after spending 68000….. but I’ll also have to pay for a ppf repair… Mind you, I’ve had the car for a week.

It would be so helpful to be able to talk to a human. I can't explain to AI, a robot.

Dear Carvana Customer Support, I am deeply disappointed with the condition of the vehicle when I collected it from the Beacon location. The interior was dusty and poorly cleaned, with mud on the floor mat and pedals, footprint marks on the back of the driver’s seat, and leaves inside the engine bay. In addition, there appeared to be hardened wax or tree sap residue throughout the exterior of the vehicle, including the roof, front windshield, and rear windshield. There were also numerous scratches on both the interior and exterior that were never highlighted in the vehicle photos or description. I further discovered multiple paint chip areas that had been poorly touched up with blobs of paint that were neither professionally blended nor smoothed out. These defects were not disclosed in the listing description.

Order a car. Delayed 2 times. When we got it the whole underside was rusted. Needed about $5000 worth of work. When we tried to exchange the denied our paperwork. 150 point inspection is bs. Whole company is a scam run by a felon. If I could give 0 stars I would.

I absolutely love my new truck. There are a few things I think you all could have done better. It was not detailed, the windshield was extremely dirty, the dash was dusty. The carpets and seats were good. The windshield still had marks from a suction cup, I’m assuming from a prior owner. Delivery itself was great, she was very polite and professional.

DO NOT DO IT! They sold me a car that was undriveable. I made it less than 1 mile away before check engine light came on, then high temperature light came on and then the battery light came on. I immediately called Carvana and they had me bring it the mechanic that night. The Mechanic said I can't believe they sold a car like this and said it has to go to an Audi dealer. I asked Carvana for an exchange and they tried to jack up my price $100 a month when I requested a refund, they told me I had to wait 15 business days for my money back!

Am very pleased with the whole process of purchasing a car through Carvana.. The delivery was great... Only issue I have is getting with the insurance company I had to use in order to receive car and cancel coverage so I can use my own insurance.

I would have given a higher review if the salesperson would have told me more about the car. He didn't tell me to hold down the break when I was when I started the car up, and he didn't show me where the hatch was for the trunk or for the hood.

My husband and I recently tried purchasing a truck through Carvana, and the entire experience was a disaster from start to finish. We entered all of our trade-in information and were offered $22,200 for our vehicle. We accepted the offer, found a truck we wanted, completed the financing process, got approved at their lowest interest rate, and finalized everything on our end. We even paid $990 to have the truck shipped. The truck was supposed to be delivered between 4 PM and 7 PM. At 4:17 PM, we got a call from Carvana telling us the truck was in terrible condition. The associate admitted it reeked of cigarette smoke, had dents and scratches everywhere, and had a windshield cracked all the way across. None of this damage or condition was disclosed or pictured online. The associate actually canceled the order himself because the listing was so inaccurate.

We absolutely love the vehicle itself, and the trade-in process was smooth and straightforward. Carvana provided what we felt was a fair trade-in value based on the condition of our previous vehicle. However, we are extremely disappointed in the safety and inspection standards Carvana claims to uphold. The vehicle we purchased arrived with a significant chip in the passenger-side windshield that was neither disclosed in the listing nor visible in the 360-degree vehicle images.

A total frustration! Carvana got my car but I got nothing in return except a returned check. My bank told me it may be returned so no deposit for me for the next 10 days. I will leave the country but I can’t have my money that is urgent for me especially now! Carvana blamed me for depositing the check online though they had not given me any notice about that before. What was I supposed to do without a car? To go to the bank on foot for 1 hour? Also, Carvana blames the bank policies and wasting my time by referring me to some different guys who have not done anything but repeating the same rhetoric. They were a total nightmare!

What l loved most is I could see if the vehicle was from personal use or a fleet. When John delivered truck he was amazing and answered all my questions. The truck was in great condition. I would buy another car from Carvana.

This has been the absolute worst experience of my life. They sold me a total of 3 lemons. Now I am stuck with one that I’ve had less than 60 days that has no a/c and other issues. Nightmare!

We bought a 2020 Honda Accord EX-L from Carvana and paid a premium price (thousands over Kelley Blue Book value) for the convenience of buying online, sight unseen, with the expectation that the “150-point inspection” meant the car would be in solid, road-ready condition. The car was delivered on Saturday, May 9, 2026. By Monday, we had it inspected by our own mechanic, and what they found was unacceptable:

​I am writing to formally document my dissatisfaction with the purchase of our 2019 Nissan Pathfinder from the Grand Rapids Carvana location on 28th Street. The purchasing process was marred by significant delays, inaccurate information from your representatives, and unexpected out-of-pocket expenses totaling $367.00.

I enjoyed using Carvana for my car purchase. I didn’t have to be pushed by a sales person or sit in a dealership For hours. I was able to take my time, in my own living room to shop cars based on what I wanted, not any upsells. The delivery person was AMAZING, very helpful and friendly.

This was absolutely the easiest way to buy a car. I will recommend Carvana to everyone. I had the, fortunate ability to be able to make a one time payment. I ordered the car on Saturday and it was delivered on Monday, 2 days later. Just not having to deal with car lots and the games made this whole car buying game much easier. I hope this review convinced someone to try Carvana. You will be ecstatic you did!

I just bought a 2023 Tesla Model 3 from Carvana and had a great experience. The entire process was extremely easy from start to finish, and the car was delivered the same day. Everything was handled online smoothly with no pressure or hassle. The vehicle arrived extremely clean and exactly as described. Delivery was quick, convenient, and professional. Overall, this was one of the easiest car-buying experiences I’ve had, and I would definitely recommend Carvana to friends and family.

Carvana is an awesome place to purchase a vehicle. If you're trading in a vehicle great trade-in process. This is my 2nd vehicle I had purchased in a year. My wife loves her SUV. If you're looking to purchase, check them out.

This was my first experience using Carvana. I really don't like the dealership experience due to dishonest salesmen, sales manager greed, and long process at the dealership. My experience with Carvana in Tempe was initially good. The online process was smooth and efficient. The delivery experience was great except that I failed to look to see if a spare tire was included and it turns out it was not. Instead I was given a slime kit which I would know how to use if I tried. The crack on the from windshield wiper, however, was my biggest disappointment. The photo showed a small and barely visible crack.

Buying from Carvana was one of the biggest mistakes of my life. At first, everything seemed great. No issues at all. Then we receive something in the mail about some recall, so no big deal, took it in to get taken care of. While in the shop, we were told there was no oil even though the reader said it had 80% life left. Ended up having to have that fixed under the extended warranty we purchased and having to pay the deductible. Then soon after we started noticing a strange sound and jerking. Took it back in and then was told it was the transmission. So again had that fixed under the extended warranty and another deductible. But still had issues after that and was told something was wrong with the rear end, again another deductible.

Was given the runaround. Told us to pick the car, give the down payment. It takes 5 minutes to take the money out the bank and you have to jump through hoops. For them to get all your information, tax returns. 1090 nines cancel checks. And when you explain to them, you get checks cashed at the bank. That they're drawn on, they want to know if you have an account there when you tell 'em no they want to call the bank and see if you're getting checks cashed, they promised that the car would be delivered off on a specific day. And then they call back Want me to jump through more hoops? Ask me the same questions. Very unprofessional and complete liars.

Really awful experience selling a car. It was about 4 times as much work for us to sell the car to Carvava than it did at a dealership., The guy who pickup up the car called me once but the call went to voicemail and he never came to the door and so he left. He came back but said that they were not "required" to ring the doorbell. Nowhere did it say this on the paperwork or process. They then nickled and dimed me for scratches. Never have a

From my experience during this purchase, was a little frustrating, only because they requesting information, with couple with half a day to complete requirements, after you complete requirements, in hour later or so they send more requirements that needs to be done, it is hard to do when we have to be at work and try to complete every requirement the ask for, different times a day, different days, and right before delivery, we have to fill out more paperwork, why not request all information one time, so as a customer I know what I need to get in complete all one time, it is very hard to keep going back to the app, for a person the works all day. It is very complicated to complete paperwork with not much time.

I’ve had the car for less than a week and just about everything you can think of is wrong with it. The delivery process was the only smooth part of the transaction. The car needed an oil change. The check engine light came on within a day of getting it. The brakes, rotors, and brake callipers were all broken and had to be replaced. The electrical components on the car and the radio were all broken. Water damage all over the car. Windshield wipers were broken. Faulty sensors. Idling problem due to a broken airflow system. 3 of the tires came with leaks in them and 2 of the sensors broken. The transmission is slipping occasionally. I tried swapping out the car but they falsely advertise and say it’s free but don’t tell you it’ll cost over 5k to swap the car just to most likely have the same issues with the next one.

Love the car. But, within the first 10 miles the tire sensor light came on, the mechanic said it was reset prior to receiving the car. Cost $400 to get sensors installed and balance the tires cause of the wobble at 44 mph.

I love my Gladiator. One comment is that it has more scratches, blemishes and chips in the paint than as advertised. I plan to purchase another vehicle soon. I really hope that is not the case again. Overall I loved the experience. Very seamless. It is a beautiful truck.

I have a difficult case with rebuilding credit and a huge misunderstanding with my previous lender on my old car. Every time I thought I was done for, Carvana support stepped in on my behalf and advocated for me. I love my new car SO much. Any extra fees or cost is worth it simply for the way they help you even when it seems impossible. I’m so grateful and will use them in the future (though this car will last a long time!!!)

Ordering a car from Carvana is so easy. I picked out my car, and Carvana did the rest. In just two days, I had my car. They kept me updated every step of the way. I love my 2022 Ford Mustang Ecoboost Premium Coupe.

The easiest and the quickest process to buy a car. The no hassle, and many hours at a dealership signing paperwork. Signed two documents in my driveway at home and done! Thank you Carvana! I love my new car.

I find Carvana is a reputable used car dealer. This is my second vehicle purchase. Unfortunately the first car had to be returned due to faulty transmission. Carvana is a super simple buying experience and it’s always exciting to see the car being delivered to your house. The only improvement I would say for Carvana is their policy on the tires that come with the car. They keep old out of date tires on the cars they sell. The criteria is as long as it has the correct tread depth they are good with it. Every car they sell should come with new or near new tires. The other thing that I have noticed is specifically with buying a BMW i3. The Charging cable was rusted out and a cheap after market charger missing the 110 adapter.

Best experience buying a car in my life, and I'm 77 years young. Every experience I had during the search through the pickup was excellent. I will never buy another vehicle through any other source. I will recommend Carvana to everyone I know that's looking for a quality vehicle and professional interaction.. Thanks so much...

Dangerous first truck had deep rust where the axles attach to the springs. I can’t believe they tried to drop it off. They backed it into a pole when loading it and expected me to take it in on my time to get it repaired. Swapped it for a second. Terrible service after the sale is made. I purchased a vehicle the was delivered with scratches that weren’t called out on the vehicle detail. The Advocate took pictures and submitted them before he left. Caravana’s policy is to wait for a response, which didn’t come, and put me outside of the 7 day window.

Car came with 2 new scratches on the driver side door, and tailgate door, dry rotted tires probably because they are 5 years old and overfilled with air, as well as uneven. SilverRock denied replacing just one of the tires even though it states in the warranty they will. It was the 2 front tires that were super dry rotted. Not to mention when I tried to get the exact tires they had on they switched to the absolute cheapest tires and still rejected it (I ended up coming out of pocket and getting better ones). The back ones were deemed "okay" by the tire specialist (one being a 4 the other a 5). I was supposed to pay for one and then the other but they decided they would repair the cosmetic damage only, rear taillight went out after a week, one windshield wiper was broken (didn't really care so I replaced it) brake pads are starting to scratch the rotor after 1 week, and the remote start feature doesn't work). Transmission shifts pretty rough.

Received the vehicle May 8, 2026. The driver was extremely professional and courteous. He assisted me with all the docs and signing as well. He explained what each document was and where to sign. After dropping off the car he waited for me to drive around the block to assure all was well. Thank you CARVANA for making this my second car purchase a wonderful experience.

Fast, easy service online and delivery. She was very nice and informative. The car was clean and over half tank of gas. I would recommend to anyone that needs less hassle of going to a lot. Do your research and you will be good!

The check engine light came on after the 7 day return policy. Silver Rock gave me a list of repair shops. The closer repair shop does not repair the check engine light. The local Ford dealership does not accept Silver Rock because they are a bad payer. Both Silver Rock and Carvana told me to find a repair facility on my own that accepts Silver Rock.

Do not buy any car off here, it’s a SCAM. I bought a 2017 Buick Encore and all of there testes that they do before they sell is indicated that this car was in working order but day one of me driving it problems started happening. My engine said it was over heating when it wasn’t so day one I took it to an inservice shop that Carvana offers and it sat there for the 7 days I had to return it. I thought they fixed the issue but it kept happening so I brought it back to the same shop as before said it was a sensor and my turbo fixed they said they fixed the sensor but couldn’t touch my turbo so they sent me to a dealership for it.

It was a very easy process. Everyone was kind and helpful. I was a little disappointed, the young man could not get my plates on properly and while someone was there no one would help him with my back plate. He was very kind and apologized.

Carvana has authorized service center as Firestone, Firestone has recommended changes, when they created the claim to SilverRock. SilverRock does not considered as their authorized mechanic store and they sent me to another store which is 40 miles and which is very substandard than Firestone. I am not sure what connection between SilverRock and the other store, he spent sometime and said everything is okay. Why Silverrock and not trusting Carvana's recommended store. Why both of them can have same authorized stores?

If only all vehicle purchases were THIS easy. The online process was so easy and stress free. I was surprised at the money I received for my trade in, I honestly don't think any car dealer would even come close to matching Carvana's offer. I will probably never go through a regular dealer again. Carvana is going to be my go to from here on out.

We had a deal and agreement on the sale of my car and signed contract. Unfortunately due to my job I had to change the date then they told me offer expired and reduced the sale amount by 4 thousand. Best advice go somewhere else, this is typical bait and switch. No wonder why they have such poor reviews.

I will never buy a car from Carvana again. Me and my husband have a Chevy Cruze 2015. We had it less than three years and we have paid over $10,000 in maintenance. This car first of all lights went after two months of us having it then the AC went then the battery went and now the engine needs to be replaced. Never will recommend or buy a car from them. Not to mention, we still have to pay the card for something that we cannot even drive. Carvana you suck.

When I picked the car on up 4/29 I was told that the AC was not working and that Carvana would have it repaired if we decided to keep the car. We took the car to the shop where Carvana's warranty is accepted near us and dropped it off on 5/3 (4 days after picking it up). It is now 5/12 and the car is still at that Firestone shop. Worn struts and a leaking oil filter housing were also found and are being repaired under warranty. None of these things should have passed Carvana's 150 point inspection. We never got to have 7 days to drive the car since it has been in the shop since day 4. Carvana did extend our 7 day period a couple of times, but it is now up. I am hopeful that this will be a great car for us once all of the repairs are complete and once we get it back. However, this process has not gone well and these issues should have been caught and repaired by Carvana before listing the car.

Bought a 2018 Ford EcoSport SE through Carvana. I purchased the GAP coverage to protect my loan. I had hit a deer. My car was totaled. Turned everything in that was needed and they claimed it still wasn't enough info. I was in a bind so I purchased another vehicle through Carvana 2020 Ford Ecosport Se. All the info seemed amazing and that it was a great reliable car. Everything passed their inspection. When I got the car within a week it started to make noises by the tire.it was too late to return. Had it checked out and the mounting plate by the tire was bent during delivery and I was told I needed the brakes replaced as well as the front tires. How was that able to be sold to me like that?

I loved this experience and I will never buy a car from anywhere else. I am so pleased with Carvana and the app which made car buying simple and easy. My new Chevy Blazer is exactly what I was looking for and using the app with no pressure assured me that I was making the right choice by myself for myself. Thank Carvana.

I purchased a vehicle from Carvana on March 7, 2026, and within approximately 700 miles of driving, the vehicle developed severe mechanical issues that ultimately required an engine replacement. A vehicle with this type of condition should not have been cleared and sold to a customer without proper inspection and quality assurance. I have now been without my vehicle for nearly one month while continuing to make monthly payments and manage ongoing rental expenses.

I absolutely love my new vehicle. When I started searching I clicked on a dealership inventory and started getting so many calls, texts and emails it was overwhelming. I appreciate how seamless the transaction was with Carvana. The price was there. My financing was available so easily. The entire process was stress free which allowed me to enjoy the purchase as it should be! Thank you Carvana!!!

Carvana sent me a car that was almost a death wish. Something was wrong with it suspension and I couldn't even drive it to the airport without being scared for my life. SilverRock is freaking ridiculous. Also, they made me go to a tire place for my suspension. They realize they couldn't fix the suspension, but they could work on my back brakes. Instead of sending the car to somewhere they can do both first my car had to get his brakes done at one shop took all day then I had to drive it clear across town on my own knowing that he scared me to drive it to bring it to the BMW dealership. My car I have owned for already a week and I haven't even driven it yet and it's still not fixed.

I tried purchasing two different vehicles from Carvana and both arrived with major mechanical issues. Clearly they do not check, inspect, or test these vehicles too well, or even worse, they try selling these vehicles knowing of the issues and not disclosing them. I would recommend to stay away!!

Buying a car from Carvana was super easy and straightforward! I’m so glad I didn’t have to deal with any pushy salesmen. Once we got there the car was cleaned and ready for us. Ayana was very friendly and the process was quick. The only thing I wish we could do is see the car in person before the time of pick up, especially since I had a trade in and this was a lot of money to risk even with a money back guarantee. Luckily I took the Porsche to the mechanic and they said it’s in great condition since it was a one owner car. Good job Carvana inspection team!!

My jeep was advertised as having two scratches, yet there were about five scratches. This is blatant false advertising, and Carvana would do nothing to help me except refund the money for the car, but I still had to pay the $2,000 shipping. I would never buy a car from these people again. They could have given me some money to make the scratches right, and I would have been happy, but they gave me nothing, and they're dead to me.

The overall experience was good. Picking up the car was fun with the token and watching your car come out. Even more when it’s a corvette instead of the family SUV prior. The AI answered most of my questions and were helpful. There was a young nice lady that called me about my pre approved check that saved this review. The one thing that almost had me cancel the deal even with 1200 non refundable payment was the gentleman that called me prior to the lady. It in the chat as well for reference. He couldn’t answer my questions and just told me to follow the instructions he gave me. Felt like a scam call and was rude and almost tainted the deal. His customer service pain and simply sucked. I don’t even remember his name and it’s the one time I wish there was a survey after the call. I could go on about his service.

This is the second time that i have purchased a car from carvana. The staff at Carvana communicated with me each step in the process of buying my 1017 Toyota Prius v hybrid. Picking up the car in Bridgeville PA was easy and Professional.

Easiest car buying experience I ever had. The car is everything that was advertised. Easy qualifying, easy loan application, easy pick up. My only thought would be to have Carvana sites/pick up locations closer to central Maine.

I purchased this vehicle from Carvana and paid for it in full, and my pickup was scheduled for today at 1:30 PM. Only two hours before my scheduled pickup, I received a text and email stating that the vehicle had not arrived and that my pickup would be delayed another 10 days. I had already taken the day off from work and made arrangements based on Carvana's confirmed pickup appointment. What is most frustrating is that this vehicle was being transported from several states away. It is very difficult to believe that Carvana did not know until two hours before pickup that the vehicle would not arrive on time. They should have known at least a day or two earlier and notified me before I rearranged my schedule.

Overall experience was great! Very easy process. I will definitely buy a car from Carvana again. My car delivery was delayed and that caused some inconvenience with my working schedule. I had to move things around to be able to accept my car delivery.

Extremely fast, easy process, the employees are actually well informed, on top of tasks and very friendly which is the biggest reason I’ll only buy from Carvana in the future. After dealing with multiple nightmare dealerships it was a pleasant experience. My only reason for not giving five stars is the company in general isn’t properly equipped for dealing with people would work in non traditional work environments and even though I make great money their system doesn’t recognize my income as income. Forcing me to use a co signer even though I make more than that person. In this economy I feel they need to meet the modern day and have systems in place to ensure hard working non traditional workers have the right and opportunity to buy quality vehicles.

I had a terrible experience with this company and would absolutely NOT recommend them to anyone. The listing only showed two scratches on the vehicle, but when I received the car, I discovered scratches all over it. On top of that, something had been spilled in the trunk area and never cleaned properly, and the entire car smelled awful. To make matters worse, the front passenger-side window arrived would not close. They told me where to take it for repairs, but it has been two weeks and I still haven’t received any response or proper support. I ended up paying $650 out of my own pocket for professional detailing and cleaning just to make the car usable. When I asked to exchange the vehicle, they created endless problems and excuses instead of helping resolve the situation. Very unprofessional service, poor vehicle condition, and terrible customer support. I strongly advise people to stay away from this company!!!

Carvana pricing was by far better than any dealer we checked and much less than your direct competitor. It was an easy decision to buy with Carvana. The Carvana process was somewhat confusing and inconsistent. The Chat group provided very brief info which many times turned out to be wrong after talking to a live customer service agent. From a process standpoint, I would have preferred a phone call, rather than getting a text and uploading information I interpreted one way which was not what Carvana needed. Case in point, I uploaded an insurance card roughly eight times. All in all Having been a staunch purchaser at dealerships, I can say buying from Carvana gave me a great price and a vehicle that was in better shape and cleaner than expected. Great job Carvana, I will be back for my next vehicle purchase. Thank You!

Easiest experience of my life. I’ve shied away from the “online” experience and may never buy another vehicle at a dealership. From a “fair” trade in price, “fair” new car price, to a seamless QUICK PROCESS to obtain financing with extremely competitive rates, I could not be more happy. Delivery was easy, as was the trade experience.

Buying my 2018 Toyota Camry through Carvana was a terrible experience. My paperwork was approved in the app, and I even confirmed the night before delivery that everything was set. I spent hundreds on plane tickets to fly home and be there for delivery, only to get a call during the delivery window saying they could not bring the car because of an insurance issue they should have caught beforehand.