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Verizon named most reliable mobile carrier in J.D. Power study

But when it comes to customer service, all carriers may have some work to do

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Since T-Mobile and Sprint merged, competition in the wireless industry has intensified, as that carrier joined Verizon and AT&T to form the “big three” wireless operators. When it comes to quality and reliability, which company is doing the best job?

According to the J.D. Power 2023 U.S. Wireless Network Quality Performance Study, Verizon came out on top with fewer reported calling and network quality problems than any other carrier.

“The performance of wireless network o...

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    More than 10,000 Verizon employees accepted buyout offer

    The company is moving forward with its restructuring effort as it prepares for 5G launch

    On Monday, Verizon said that more than 10,000 employees (or around 7 percent of its workforce) accepted its buyout offer, first announced in September.

    The carrier said previously that it aimed to save $10 billion by 2021 and thin out its workforce as part of its effort to prepare for the launch of its 5G network service.

    In addition to cutting costs, the buyout program was intended to give Verizon "an opportunity to find more efficiencies in the size and scope of our V Team and help expedite the building of an innovative operating model for our future," CEO Hans Vestberg said in a memo to employees in September.

    Restructuring ahead of 5G rollout

    Verizon offered 44,000 employees across all of its business segments three weeks’ pay for every year at the company, up to 60 weeks. Verizon promised earlier this fall that its cost-cutting drive wouldn’t affect sales executives or managers in "crucial company roles.”  

    The end dates for the employees who accepted the buyout offer range from the end of 2018 to June 2019.

    “For those who were accepted, the coming weeks and months will be a transition. For the entire V Team, there will be opportunities to work differently as we prepare for the great things to come at Verizon,” Vestberg said in a note to employees.

    Verizon is currently taking steps to prepare for the rollout of 5G network service.

    “These changes are well-planned and anticipated, and they will be seamless to our customers,” Vestberg said in a statement. “This is a moment in time, given our financial and operational strength, to begin to better serve customers with more agility, speed and flexibility.”

    On Monday, Verizon said that more than 10,000 employees (or around 7 percent of its workforce) accepted its buyout offer, first announced in September....

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    Verizon’s severance package offer extended to 44,000 managers

    The carrier’s cost-cutting drive could eliminate more than a quarter of its workforce

    Verizon’s voluntary severance package offering, made last month, was extended to roughly 44,000 employees, the company confirmed to The Wall Street Journal. That works out to more than a quarter of the carrier’s total workforce.

    The severance packages are part of a four-year plan to save the company $10 billion and give it "an opportunity to find more efficiencies in the size and scope of our V Team and help expedite the building of an innovative operating model for our future," CEO Hans Vestberg wrote in a memo to employees and reviewed by the Journal.

    Employees eligible for the severance packages were offered three weeks’ pay for every year at the company, up to 60 weeks.

    Verizon -- which has more than 153,000 employees -- said the cost-cutting drive won’t affect sales executives or managers in "crucial company roles.”  

    The same day the severance package offer was announced, the carrier notified about 2,500 of its IT employees that they were being transferred to Indian outsourcing giant Infosys as part of a $700 million outsourcing agreement. Employees that received this notification aren’t eligible for severance payments and will not receive their 2018 bonus if they are offered a job at Infosys and do not accept it.

    Verizon is currently rolling out the nation's first 5G wireless service in a number of cities. Last month, the carrier began inviting people in the selected cities (Houston, Indianapolis, Los Angeles, and Sacramento) to sign up for the service.

    Verizon’s voluntary severance package offering, made last month, was extended to roughly 44,000 employees, the company confirmed to The Wall Street Journal...

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    Verizon is giving customers six months of free Apple Music

    The offer is valid for new and existing Verizon Unlimited plan subscribers

    Starting August 16, new and existing Verizon customers can get six months of free access to Apple Music with an unlimited plan. The deal will give customers full, ad-free access to the music streaming service's 45 million songs on any of their devices.

    In a statement, Verizon hinted that more perks will grow out of this partnership by noting that this is “just the first step.”

    "It gives our customers exactly what they want: Apple's best-in-class music streaming experience, paired with an unlimited plan tailored to them, on the network they deserve," said Angie Klein, Verizon's vice president of marketing, in a statement.

    "And now that you can mix and match our unlimited plans, every person in your family can stream worry-free on the unlimited plan they need, without paying for things they don't."

    Competing with rivals

    In June, Verizon introduced a higher tier plan with added high-speed data. Sprint and AT&T both relaunched their data offerings to include more expensive options. As ConsumerAffairs recently reported, T-Mobile took a different route by announcing a cheaper, stripped down unlimited plan that is set to launch on Friday.

    Verizon is joining other carriers that have introduced plans that allow consumers to bundle with music streaming services. Sprint has been giving away free Tidal subscriptions with its Unlimited Plus plan for some time. Prior to its partnership with Tidal, Sprint used to bundle plans with access to Spotify premium.

    Verizon will post more about the registration process for the offer on its website August 16.

    Starting August 16, new and existing Verizon customers can get six months of free access to Apple Music with an unlimited plan. The deal will give customer...

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    Yahoo announces two new versions of its Mail service

    The company has enhanced its mobile web experience and released an app for Android Go devices

    Earlier this month, it was announced that Yahoo Messenger would be shutting down after 20 years in operation. Now, Oath -- a Verizon subsidiary that owns both Yahoo and AOL -- has unveiled two new versions of Yahoo Mail.

    A revamped mobile web version of Yahoo Mail will include the addition of several new features, while a new app targeting Android Go smartphones will be smaller and more lightweight than the standard app.

    Yahoo’s new mobile web service is geared toward users who don’t want to download an app that takes up more storage on their device, according to senior director of product management for Yahoo Mail, Joshua Jacobson.

    “We’ve heard loud and clear from users that they’re not always ready to make the big leap to downloading an app that takes up any storage space on their phone,” Jacobson said in a statement.

    “People with high-capacity phones may want to save that space for photos or videos, while others with entry-level smartphones may just have limited space from the get-go. Further, some folks share devices or borrow a family member’s to access their email. This is all especially true in developing markets.”

    New mobile web features

    The new mobile site update adds a feature that lets consumers “swipe” through their inbox to delete or mark an email as read. It also adds a pop-out sidebar for folders, as well as a new option to customize your inbox with color themes.

    The redesign also adds email address suggestions, infinite scroll on the inbox, and support for Android’s ability to add browser shortcuts to the home screen.

    Meanwhile, the Yahoo Mail Go app is optimized for Android Go devices, which have 1GB of RAM or less and are typically sold in markets where people need inexpensive phones that can operate on low bandwidth. It has the same features as the current Android app but keeps the RAM usage below 50 MB and the installation size below 10 MB.

    In creating the new versions of Yahoo Mail, the company hopes to get consumers using Yahoo Mail more regularly and boost stagnated user growth. The company currently has 227.8 million active users per month, which is an increase of about two million from one year ago. However Yahoo’s user base is far smaller than Google's user base. In April, Google’s Gmail client had 1.4 billion users.

    Earlier this month, it was announced that Yahoo Mail would be shutting down after 20 years in operation. Now, Oath -- a Verizon subsidiary that owns both Y...