Verizon Wireless customers are beginning to receive their portion of the Verizon class action settlement and many are expressing disappointment at the paltry sum.
When Verizon agreed to a $100 million settlement of charges of undisclosed fees, customers were promised a base amount of $15 and $1 for every year they had the service, capped at $100.
One hundred dollars is nothing to sneeze at but so far, the largest reported amount received is just under $15. Some customers have received $4 and change, some as little as $2.
The payment is contained in an email from the settlement administrator that customers started receiving this week. It looks like this:
Some thought it was a scam
The email contains a clickable link below the text, prompting some recipients to question whether the email is a scam.
It’s not exactly clear why the payout did not live up to advance billing, but the settlement administrator’s website said the amount received by class members is determined by a number of factors, including how many customers made claims.
The site also said taxes and fees could be a factor. In 2024, Reuters reported that the plaintiff’s lawyers had petitioned the court for $33 million, one third of the total settlement.
Verizon agreed to the settlement but has denied that it charged undisclosed fees.