Vista Energy Marketing Reviews

One of your sales representatives came to my house failed to disclose that he was a third party for PG&E which is fraud. I called pg&e. I was informed by them you were a third party & they would charge me a fee to use your services. That is why I called you and canceled.

Kathy took care of my cancelation very quickly and she was very friendly and kind. She answered all the questions and informed me all the details that I needed to know. She also sent me the email to confirm my cancelation. I am satisfied with her help.

I called and was wondering if I was going to get the customer service support I was looking for. I did. I called and the agent spoke clearly, gave me clear answers to my questions, very helpful. I ended the call and felt satisfied with the assistance I received.

I called Vista Energy in regards to my aunt's account. My aunt lives in a different state that Vista services. Her bill was high so we called to ask questions regarding her account. It turns out the usage for her gas went up.

I was looking at my bill and saw that my rate had changed, so I called customer service to ask for other plans available. I was able to get a competitive price plan moving forward on my account. Customer service was helpful with my request.

Thank you Chris for being helpful, informative, friendly & professional. Although you didn't have to, you looked up & verified my monthly fixed bill amount quote from another supplier & beat their quoted amount! I am thrilled & happy to be a new customer of Vista Energy! Thank you.

No long wait on the phone. Discussion was Quick, efficient and simple. I received a Timely quote. My first time choosing Vista. They matched my lowest offer and the $100 gift card put them over the top. Thanks for great service.

I sent in an email to see if you would beat or match a price on a Friday afternoon and Chris responded first thing in the morning on Monday! When I called to confirm and choose your company Chris recognized my name and said he was going to call me today! Awesome customer service skills!

Kathy knew what to say and was very polite. Kathy gave me the prices and my confirmation number. I hope Kathy gets a big raise and gets promoted. She was excellent and deserves it. I'll make sure to use Vista Energy market always.

Kathy was extremely kind and helpful to get me the service I was wanting for my 2023 gas choice. Vista is, and has been great for us the last couple of years. I hope every Customer representative is as great as Kathy.

Representative Kathy was super helpful and got what I needed! She needs a promotion if you ask me. She was fast and thorough and made sure I also received the confirmation email on my end. Appreciate her help. What else do you need when you have a employee who is cheerful and nice to their customers.

Kathy was very helpful, respectful, and friendly. She explained all about my plan and why my bill was increasing and helped me to change my plan to a better rate. She also advice me to call I a year to update update my plan.

I had some questions concerning energy plans and the agent that assisted me was Katherine who was very helpful. She answered every question and explained everything so well. Very kind and great assistance. I am content and understand the answers I received.

Cancel-Misunderstood the service; learning disability; I was under the impression that I was renewing my CARE service with PG& E. Customer service representative-understanding, and listening to the customer thank you for your help. It was not my intention to sign with a third party.

Call to see why my Vista rate was higher than my normal Pacific Gas electric rate. Was informed that because I didn't call after a year that it went to a variable rate. Omar assisted me in getting back to a fix rate and he did a great job in explaining.

I had texted to find out if my service had started and the person texting me knew everything I needed to know! After dealing with my phone service for the past 4 months and dealing with new owners of my apartment this experience was rather refreshing!!

I was helping my aunt shop for electric rates and came across Vista Energy. Their prices are competitive with the other suppliers around my area. Pricing has been going up and they explained to me that I can lock in a price with them.

Needed a code for inactive request and delivered code. Good customer service that can be communicated when need a request. Called and greeted with a positive attitude and overall positive experience. I needed self assurance that my request was processed and the representative explained that everything was done correctly not skipping any steps.

The service we received today from Katherine was exceptional. She immediately gave my wife recommendations and helped her make the best decision for our home. She explained the options available, reviewed our previous usage and allowed my wife to make her own discussion on what would be the best way to reduce our energy bill. Thank you.

A gentleman came to my apartment door and schmoozed me into changing energy companies to Vista. Promised me I’d save money. Just received my first bill and it doubled. My 1 bedroom apartment bill went from $60.00 to $120.00. Shame on them!!!!

Chris pointed out that I've been late on paying and the current bill has one month past due. I'm making sure I pay my bill on time in the future. I also checked on the program that will be available to me next month.

I just call this morning and had questions about my and the person that answer me it was Katherine **, she is very knowledgeable and explain everything and answer all my questions. I'm glad I talk to her. Awesome customer services of her. People can learn from her.

My gas bill is regularly low in the summer months and it starts to go up in the winter. I called customer service and was told my plan was coming to an end so I renewed for another term. Good customer service. I'll put it on my calendar to call next year.

I called Vista customer service to compare my electric and natural gas rates. I ended up canceling the electric since I found a better price but I decided to keep my gas account for another 12 months at a fixed rate per term.

The representative was very polite. She answered all my questions and explained everything thoroughly that I asked her. Since COVID it's hard to find polite and caring people at any business that take time to explain things and that are polite. I wasn't on hold forever either. I was very pleased with Tiellie. She's friendly, polite and our conversation wasn't rushed and I wasn't on hold very long.

I don't know HOW THE HELL this company is still functioning. They run on LIES AND MANIPULATION. If I could shut the company down with a phone call I would. SHAMEFUL AND DISHONEST TACTICS. Truly truly disgusting. I've made sure to blast them across as many platforms as I possibly can because I'm SO disgusted by how blatantly and confidently they lied to multiple multiple multiple people on my property, INCLUDING ME. I'm SO THANKFUL my boyfriend thought it was shady.

I had outstanding guidance and assistance with all the representatives during my solar installation and paperwork. The emails and other forms of communication were clear and understandable with contact numbers provided for any additional information. I would highly recommend this company for your solar needs.

My experience with Tiellie was enjoyable. She canceled my service with no issues while being absolutely pleasant during the entire experience. It was quick and painless experience. I spoke with a person almost right away without having to go through endless automated prompts.

Customer Service associate Chris helped me renew another 12 mos agreement for natural gas service via PGE. Chris was very helpful, courteous, professional and patient during our conversation. He also informed that I could periodically check back should rates drop for a rate adjustment. Thank you