Vista Energy Marketing

Vista Energy Marketing Reviews

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About Vista Energy Marketing

Vista Energy is a gas supplier that offers both residential and commercial utility services in select states across the nation. The company offers its services for a predictable monthly rate, rather than a traditional fluctuating rate. It’s free both to sign up for and to cancel a Vista Energy account.

Pros & Cons

Pros
  • Predictable rate
  • No enrollment or cancellation fees
  • Can cancel anytime
Cons
  • Could be locked into a higher rate
  • Unexpected fees

Vista Energy Marketing Reviews

Stars Rating

  • 80%
  • 12%
  • 2%
  • 0%
  • 5%

Popular Mentions

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    How do I know I can trust these reviews about Vista Energy Marketing?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 5 - 35
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 5, 2024

    I called to cancel my 90-year-old father’s account. He didn't understand what he was signing up for. I spoke with Tiellie and told her what was going on. She was very kind, friendly and understanding. It was a pleasure speaking with her and all customer service representatives could learn something from her.

    Vista Energy Marketing
    Vista Energy Marketing
    Pinned

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 30, 2024

    Kathy in Customer Service was courteous, professional and very knowledgeable. A++ experience. I called to have my natural gas service by Vista canceled and Kathy took care of it right away without any problems at all. The whole process took about 3 minutes (unlike this survey…haha…which is taking longer to complete)

    Vista Energy Marketing
    Vista Energy Marketing
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    Verified purchase
    Staff

    Reviewed Jan. 25, 2024

    I spoke with Kathy in couple phone calls regarding my service plan linked with PG & E. She is always very pleasant and polite in providing assistance for helping me and getting answers. I appreciate much of her help and professional assistance! Vista Energy is fortunate to have employee like Kathy.

    Vista Energy Marketing
    Vista Energy Marketing
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    Thank you for the good rating.

    Verified purchase

    Reviewed Jan. 13, 2024

    First few years were great. Later noticed that the PG&E gas procurement credit was significantly less than the Vista Energy Credit. Example for January 2023 bill (Vista Energy Procurement Charge $244 vs PG&E Procurement Credit $114).

    Vista Energy Marketing
    Vista Energy Marketing
    Pinned

    Dear Stanley, thank you for contacting Vista Energy. I want to assist you and look into the account to determine which price plan the account was under. Please contact Vista Energy's customer service department at 1-888-508-4782 today from 7 a.m. to 6 p.m. CST and ask to speak to Katherine so we can further assist you. Thank you.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 20, 2023

    I got great customer service from Rebecca, I had questions and she was able to answer all of them. Rebecca was very helpful. She gave me the information I needed. She gave me more knowledge about the plan and the benefits of the company. Thank you Rebecca. You were knowledgeable!

    Vista Energy Marketing
    Vista Energy Marketing
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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 14, 2023

    Rebecca was awesome. She help me with my account. Haven’t had great Customer service in a while. She was great. She was really helpful with all my questions and help me understand my plan. She went above and beyond to assist me, providing friendly and knowledgeable service. She provided 5 star service without a doubt. Thank you Rebecca!

    Vista Energy Marketing
    Vista Energy Marketing
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    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Dec. 12, 2023

    I was amazed and impressed at how quick the process was and how easy! The service was fast and friendly and Rebecca was very knowledgeable about the prices and gave me all the information that I needed to make the decision to re-sign up for Vista Energy services. Thank you so much for the help and God bless you!

    Vista Energy Marketing
    Vista Energy Marketing
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    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 30, 2023

    Sairy, was great help. It’s always good to talk to somebody that has the right knowledge in what they are doing. Customer service was definitely a 10/10. I know I didn’t make a mistake using this service provider, maybe rethink to train employees like Sairy is trained. I cannot express how satisfied I am with this call today, thank you!

    Vista Energy Marketing
    Vista Energy Marketing
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    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 27, 2023

    The customer service agent Rebecca provided excellent customer service when I called. She was very helpful and explain the plan to me. She also offer me a better rate to help me save money. I still decided to cancel but I appreciate her trying to help me save money. Thank you Rebecca for helping me you were great!

    Vista Energy Marketing
    Vista Energy Marketing
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    Thank you for the good rating.

    Verified purchase
    Price

    Reviewed Nov. 17, 2023

    I was going to cancel because I felt I was mislead. I was told joining your service, my bill would be cheaper. Come to find, you were charging me $1.19 per therms while PG&E was charging $.71. You lowered it to $.69’so I’m satisfied. If this did not happened, I would of cancelled service with you but all is good now.

    Vista Energy Marketing
    Vista Energy Marketing
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    Thank you for the good rating.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 2, 2023

    Today I call and talk to Kathy to cancel my plan. Kathy did her job very professionally and quick. I am very happy with her service. She did explain the plan very well but I regret to cancel this plan. But I will recommend my friend about this plan

    Vista Energy Marketing
    Vista Energy Marketing
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    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 30, 2023

    I called for some help, and was greeted by Chris. He was very helpful and provided some information to me about Vista Energy. He cleared some doubts and concerns. Very thankful for his patience and willingness to help.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 24, 2023

    The customer service agent Rebecca provided excellent customer service and was very clear about what I had concern about. All questions were successfully answered and she was proper and always with a nice tone. She was helpful and was very well informed about everything and she was able to tell me how to improve my energy service with the company.

    Vista Energy Marketing
    Vista Energy Marketing
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    Contract & Terms

    Reviewed Oct. 16, 2023

    The young man that came to my door stated they are with PG&E, and even had me open my PG&E account to show him my bill, and how if I sign up for the Program, It will help me save money on my PG&E bill. After he left and I received my contract, I realized I was tricked into signing up to some 3rd party energy supplier. After reading all the bad reviews, I'll be canceling that service in the morning.

    Vista Energy Marketing
    Vista Energy Marketing
    Pinned

    Hi Marcie, thank you for contacting Vista Energy. Please contact customer service at 1-888-508-4782 Monday-Friday from 7am to 6pm CST so we can further assist you.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 6, 2023

    My experience was very pleasant and professional. Kathy provided service that was quick yet personable and did not make me feel bad that I was cancelling the service. After explaining to her the reason I had to switch providers, Kathy was understanding and invited me back at a later time.

    Vista Energy Marketing
    Vista Energy Marketing
    Pinned

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 26, 2023

    Customer service helped me understand the requirements for obtaining one and how to activate it. Very helpful. I had received, in the mail a 6-digit activation code. But the website requested a 16 digit code. I was advised to wait for the 3-month period before I get the card. This is why I gave a 5-star review.

    Vista Energy Marketing
    Vista Energy Marketing
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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 19, 2023

    Just happy to give comment that finally the representative I spoke with today found out where the problem is as to why my application won't go through. I've called a couple times before but it's just now that the issue was resolved thanks to representative named Tiellie.

    Vista Energy Marketing
    Vista Energy Marketing
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    Thank you for the good rating.

    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 26, 2023

    Initially wanted to leave a bad review due to the door-to-door sales rep misrepresenting the company and lying that she's from PG&E. I was tricked in to the product and decided to cancel the next day after digging around for information. Called customer service line the next day and spoke with Chris. Had no issue cancelling and only took minutes. He didn't push for me to keep the product or explore alternatives and simply went along with what I wanted. Bad experience with the company sales practices but I think at least their customer service is top tier. Will leave another review later after keeping an eye on my bill to make sure no tomfoolery is happening.

    Vista Energy Marketing
    Vista Energy Marketing
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    Verified purchase
    Staff

    Reviewed Aug. 9, 2023

    Due to our personal situation, we have decided it is best to not have any disruptions at this time in switching service from our local provider…PG&E Northern California to a third party vendor. We spoke with Kathy who was absolutely fantastic and is extremely pleasant to talk to. A real joy!

    Vista Energy Marketing
    Vista Energy Marketing
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    Thank you for the good rating.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 29, 2023

    Called in about a few billing questions and the hold time was very short. Also the representative that assisted me was able to answer all of my questions in a professional manner and very quickly. Great experience over the phone. The representative was very knowledgeable and also provided additional information about rates. I feel very content with my service. Thank you!

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed July 26, 2023

    Very helpful in explaining the energy program and my savings. Very patient and knowledgeable. The follow-up in getting my program established was quick. I never knew what the problem was beneficial in lowering my electric bill until she explained it to me and she got me a better rate which I appreciate!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 15, 2023

    One of your sales representatives came to my house failed to disclose that he was a third party for PG&E which is fraud. I called pg&e. I was informed by them you were a third party & they would charge me a fee to use your services. That is why I called you and canceled.

    Vista Energy Marketing
    Vista Energy Marketing
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    Thank you for the rating.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 5, 2023

    Kathy took care of my cancelation very quickly and she was very friendly and kind. She answered all the questions and informed me all the details that I needed to know. She also sent me the email to confirm my cancelation. I am satisfied with her help.

    Vista Energy Marketing
    Vista Energy Marketing
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    Verified purchase
    Customer ServiceStaff

    Reviewed June 2, 2023

    I called and was wondering if I was going to get the customer service support I was looking for. I did. I called and the agent spoke clearly, gave me clear answers to my questions, very helpful. I ended the call and felt satisfied with the assistance I received.

    Verified purchase
    Customer Service

    Reviewed June 1, 2023

    I called Vista Energy in regards to my aunt's account. My aunt lives in a different state that Vista services. Her bill was high so we called to ask questions regarding her account. It turns out the usage for her gas went up.

    Verified purchase
    Customer ServicePrice

    Reviewed June 1, 2023

    I was looking at my bill and saw that my rate had changed, so I called customer service to ask for other plans available. I was able to get a competitive price plan moving forward on my account. Customer service was helpful with my request.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 19, 2023

    I spoke with Kathy when I called about my Vista Energy bill. She was absolutely outstanding when it came to her customer service skills. I originally called to cancel my service with Vista when I found out I was paying an extra $29.00 admin charge. Kathy offered me a new service plan that not only gave me a cheaper rate but removed the $29.00 admin charge! As a single father on Social Security that really helped my family A LOT!!!

    Kathy is an excellent employee and I hope you all take the time to share this review with her. She deserves a raise and I’m not saying this because of the money she helped me save. She deserves a raise because she listened to me when I shared with her some of the problems I’ve went through in life and that meant A LOT to me. Not many customer service agents are compassionate yet Kathy was extremely compassionate and kind during our conversation and that is priceless! PLEASE let her know this. Peace and Grace, Johnathan **

    Vista Energy Marketing
    Vista Energy Marketing
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    Thank you for the good rating!

    Verified purchase
    PriceStaff

    Reviewed April 19, 2023

    Thank you Chris for being helpful, informative, friendly & professional. Although you didn't have to, you looked up & verified my monthly fixed bill amount quote from another supplier & beat their quoted amount! I am thrilled & happy to be a new customer of Vista Energy! Thank you.

    Vista Energy Marketing
    Vista Energy Marketing
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    Thank you for the good rating.

    Verified purchase
    Price

    Reviewed April 14, 2023

    I normally don't bother with searching for a choice gas provider but decided this year I would check around since we are on a tight budget. My hubby suffered a brain injury a couple months ago & we are just starting to get caught back up. Vista was awesome about explaining everything & walking me through how to price match to get the best price for me. It only took 24 hours to get a better rate locked in & made my decision super easy.

    Vista Energy Marketing
    Vista Energy Marketing
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    Thank you for the good rating.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 14, 2023

    No long wait on the phone. Discussion was Quick, efficient and simple. I received a Timely quote. My first time choosing Vista. They matched my lowest offer and the $100 gift card put them over the top. Thanks for great service.

    Vista Energy Marketing
    Vista Energy Marketing
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    Vista Energy Marketing Company Information

    Company Name:
    Vista Energy Marketing
    Website:
    vistaenergymarketing.com