Vista Energy Marketing Reviews

Rebecca was very helpful. I called to renew my contract and she was very helpful and provided additional information that helped us pick a new plan. She got me on and off the call quickly and efficiently. Much appreciated!

I signed up for this not by choice so I had to cancel and Tiellie helped a lot canceling this service I really appreciate how professional and understanding she was. I wish there were more people like that.

Knocked on my door and said there was a mistake with my gas bill and that I was being overcharged. Only after showing them my bill and clicking through some forms did I realize that this was not my previous gas provider and that they were trying to sell me something. I guess they technically didn't lie but they also didn't really tell the truth. Canceled by phone immediately after, certainly hope I don't get charged.

How can they tell older seniors they will get a better rate and a good budget plan. I believe they take advantage by saying that.. Because today when I called them to check out what my passing Mom was on I learned that Vista is .96 cents a therm and Nicor is at .28 cents a therm!! The bill was outrageous.. 01/14/2025 guess who I canceled with today. Yup VISTA!! Be warned. They did cancel with me fast.. so they get a 1 star.

Kathy was really helpful and has great customer service. I called in with a concern and she helped me out right away and took care of all my concerns. I definitely recommend Vista Energy Marketing to everyone.

The sales rep was a fast talker and misrepresented the rate. He compared their daily rate to PG&Es per therm rate, but he phrased is as, “you are paying $2.30 with them and you would be paying $1.49 with us.” When I got the confirmation call, and Tellie said it was $1.49/day I did some quick math and it meant I would be paying double with Vista. Tellie was very nice and was quick to cancel my contract. All in all, it’s deceptive marketing, but at least canceling was easy.

I had a good experience with Vista's canvassing employees. They are very kind and believe in their company. I had never heard of Vista. I've lived in Fresno practically all my life and was interested in decreasing my PG&E bill. However, when I mentioned this to my son I was told there's a hidden monthly fee. That was not mentioned to me. So for that reason, I had second thoughts. The CSR was naturally curious as to why I changed my mind, but assured me that wasn't a problem. Why is there no information left on a handout, or a flyer, listing the pros in writing, so I could refer to it? That left me unable to prove to myself it was a good service. Also, I was easily persuaded otherwise. My gas bill is $11 to $15 monthly. Your monthly fee would not have help me lower my gas bill and if I hadn't canceled now, I would have been charged a cancelation fee after 30 days. It's ok, no harm, no foul.

Kathy was very pleasant. Even though this was a conversation over the phone, I could tell she had a smile on her face which made me feel even better and relaxed. It was nice to hear a soft, pleasant voice early in the morning. Thanks Kathy.... You started my day off right!

Today I spoke with Rebecca to renew my service contract with Vista Energy. The process was very smooth. I was offered the best price available and am glad of that. I have been with Vista more than six years and have never had any problems with the service.

I got better service than I expected. I simply called to find out about the nature of the administrative fee. After I found out about that, I was enrolled in a lower-cost plan which will save me money for the coming year. That was great.

Rebecca was incredibly kind and swift in helping me through my problem. Great experience with her. Couldn’t have asked for a more understanding and intelligent representative. Ask for her whenever you need help.

Spoke with Rebecca. She was very kind and helpful with my situation, I had no idea what was going on with it to begin with but in the end she was able to help resolve it and I couldn’t have been more appreciative.

I really appreciate this company. I was just scammed out of almost $500 by Statewise energy. So as of now I want absolutely no 3rd party gas. The lady was very understanding and kind. She offered me other plans but I'm not comfortable using another 3rd party at the moment so she did an early cancelation free of charge.

Kathy was very knowledgeable and friendly when I called to inquire about new rates for the new year. She even said she could send me a text notification when the rate term expired so I could get a new rate.

This company has been harassing tenants and forcing their way into apartments in Clovis California. Beware do not open your door to these people. They lie about their service being mandatory and will do anything they can to harass you into doing business with them. These people deserve prison.

Vista gas went above and beyond to clear up the problems getting Pg&E to acknowledge vista as our gas supplier. Have used them for over a year and made an error in changing to another supplier. Happy to be back with Vista. Thank you Chris and Jackie for your assistance.

Called to cancel but Rebecca was nice enough to fully explain how I could get locked into a lower rate and save money. I ended up keeping my service and locking in the low rate for 12 months. Rebecca also instructed me to call back every 12 months to lock in that low rate. Thank you!

I called Vista to clarify the high charges on my account. Rebecca answered my call and explained what I had signed up for. She looked at my account and made me understand that the terms I signed up for do not actually work for the amount of usage I have. She recommended to change my terms to $0.69 per term for the next 12 months. She explained the usage I have and since it’s a flat rate, I am paying more. Rebecca is very professional and easily understood, her customer service skills are excellent. Thank you Rebecca for being patient to seniors like me.

He answered all my questions and was very helpful. Even when he wasn’t sure about an answer he was willing to go find out. He was very polite. I didn’t have to wait on the phone for a long time either. I’m hopeful that I will save money on my bills this year.

Well I had a young man come to the door to get me to switch to your company I listened to him and the rate was cheaper. When I was signing the paperwork I didn't notice the 1$ charge per day, my fault. I just don't appreciate being lied to. Anyway, I noticed it afterwards and the nice gentleman on the phone helped me cancel my contract. I wonder how many older, or visually impaired people your company lies to and gets them to change. Glad I caught it.

Door to door salesman came Saturday after call centers were closed. They did not tell me about the monthly service fee. I only noticed after I signed up. Would prefer everything digital up front, with clear messaging of how much my bill is expected to change.

Rebecca was very helpful. She assessed my past year gas usage and recommended a change in my plan that will reduce my expenses in the coming year. She was very informative and pleasant to work with. She is definitely a great asset to Vista Energy. Thank you.

Every week they knock on doors ignoring the signage to not do so. Rude and aggressive sales people. They argue and threatening if you don't listen to them. Bait and switch scam. No solicitation signs at every entry way in the complex. No trespassing signs on the roadway. These criminals don't care. Police come out and chase them away. And the following week a new group of thugs come around. Scammers!

Great customer service from Tiellie! She was very professional and understanding when I called in for assistance. Tiellie made sure to address my concerns and make sure all my questions were answered.

Unfortunately, I’ve had two bad experiences with Vista Energy marketers coming to my apartment complex. These two experiences happened last year and now today, so I called the customer service phone number. I spoke with a woman named Kathy last year, and I got her again today when I called. She is absolutely amazing! The first sales guy signed me up for something that I did not want, and she took care of it immediately and gave me a lower rate. Today two salesman re-signed me up for service, but actually made it like it was a new account which they were not supposed to do. So when I called today and spoke with Kathy again, she took care of it and reported the situation to her superiors. Her Customer Service goes above and beyond and she is very kind and understanding. These five stars are for Kathy and she is honestly the reason why I’m doing this review. Thanks again Kathy!

I am Satisfied! I found out my contract rate has expired one week ago. The customer service was able to give me new rate and reinstate my contract. She also gave me some information I did not know before.

For personal reasons (nothing to do with Vista's good service) I called to cancel my account. I was helped through the process by Kathy, who did a quick and efficient job and was kind and patient the whole time.

Rebecca was fast and efficient. Good job. She was able to quote me a more favorable rate per therm, renew my account, and advise me as to the next renewal date. W really just needed this information and the renewal to be processed.

I called to cancel my 90-year-old father’s account. He didn't understand what he was signing up for. I spoke with Tiellie and told her what was going on. She was very kind, friendly and understanding. It was a pleasure speaking with her and all customer service representatives could learn something from her.

I never have an issue when I call customer service in regards to my account. I always get the help I need. Today I spoke to an agent who assisted me promptly, in a very professional manner. I wish other companies did not have such a long wait time like Vista, the call was answered right away after I made my language selection.