Penn Power

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Consumer Reviews and Complaints

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Satisfaction Rating

We rarely lose power even when the neighbors around us do. On the rare occasions that we do lose power, our power is restored completely, much faster than those around us. The bill is always correct. This is good because we use the itemized version in order to see where we can save money. This is a six person household. We rarely need to call, but when we do we get an automated recording instead of a person. This is frustrating during situations in which there is a power emergency because we cannot quickly find a reason for loss of power. It costs us as much as you would expect it to cost for a six person household. However associates always attempt to assist us in lowering our bill.

on
Satisfaction Rating

Whenever there was a thunderstorm or cyclone the power service was always ON and all major precautions were taken by the power department. Also there was no major shutdown till now. The bill provided by PA power service department was always accurate and it has provided lot of options online to check the usage and history. The customer service department is always responsive for emergencies and always provided updated information. All the lines were secured when there was floods. The value added to my life is huge as I always have power available and I can do all my tasks regularly. Also the online services provided include alerts for any emergencies.

on
Satisfaction Rating

I have had no problem with them. They're very helpful and a very nice company to do business with. When you call them they are very helpful if you have a problem with your bill. They are very kind and generous people. My bill always seems to be very accurate. Every month the bill seems to be good no matter if it's a meter read or a estimated read. I'm very happy with them. I think their customer service is great. They are very helpful when you call them. They answer every question kindly. I have never had a problem with them. I think the value is great. If I had to pay a higher bill I don't know what I would do. Their prices are great and I'm very happy with the service they provide me.

on
Satisfaction Rating

The power is reliable and if a transformer is knocked out then it is quickly fixed. They do get the power restored in a timely and expedient manner. They also provide a wake up call in case it is not restored. The bill accuracy is one area I am not happy with. They do not read the electric meter monthly and they estimate the bill. By the estimation I always pay a lot more than I would with the actual. Mostly I've only receive kind and courteous reps from the power company. There has been a few times I received a rude representative that had an attitude problem. As stated before, the estimation of the bill and actual read are two very different things. I do not see that as a value at all. I see it as paying for nothing.

on
Satisfaction Rating

Great company, excellent customer service, reliable, fast service, local, on time, great power source, no outages. I recommend to anyone who is interested. I never had a problem with my usage or paying. Self-explanatory bills come in on time to pay. Customer service is great in person or online, they answer all questions you have. I never had a problem speaking to anyone. They have excellent hours to speak either someone they direct you to who you need to talk to. Their value is over the top. They offer the best service out there. Never misses a beat with their customers. The value they have with my family is the most important thing.

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on
Satisfaction Rating

They are quick to shut you off but kinda take their time if they have to fix something. Not trying to complain but it just probably the job. I feel they are pretty accurate with billing and statements. I feel pretty comfortable with the company and not being overcharged. It's nice. I love calling customer service. They kind, caring and understanding. They listen and know how to fix my problems. They go that extra mile. I'm happy I get what I pay for. There hardly any problems but sometimes my power goes in and out for no reason. I'm not sure if it's just the building or what.

on
Satisfaction Rating

We never get no power outages and it is very reliable services, very good prices. Very nice people and understanding, never mean or nasty and always very helpful. My bill is always delivered on time and always very surprised with my bill. It is always lower than I expected and they always are very precise on everything and break it down to my understanding. Very good customer service. They all are always very respectful and are always very understanding. There ain't much that they are not understanding about and they are always very helpful. The value is always great and better than we expected. It is a very great program. I like them very much. So it is very affordable. I love the prices and people in the company.

on
Satisfaction Rating

Well people use it a lot and it's on TV so that's how me and my husband learned about it. Well it's at least 256 dollars a month so that's affordable since me and my husband work a lot. So people have hard days so I know since I work in a hospital so they can get tired so it's easy for me to understand everyone in that case. It's about 1,000 dollars but it's not that hard because they really do what they say so I'd recommend that you should try it plus first thing days free so yeah that's it.

Expert Review

ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Power is a FirstEnergy company and electric supplier that services select areas of Pennsylvania.

  • Save money by switching: Residents and business owners may be able to save on their monthly utility bills by switching electric suppliers and choosing Penn Power. Find out if you can save by making a switch using the Pennsylvania Power Switch application, available on Penn Power’s website.
  • Active Facebook page: Penn Power customers can follow the company’s Facebook page to receive important safety tips and information. Penn Power regularly checks and updates their Facebook page, but customers who need immediate attention should call the company directly instead of posting or sending a message through social media.
  • Security lighting: Customers with Penn Power, or any other FirstEnergy company, can have professional security lighting installation for as low as $15 per month. This can include landscape lighting.
  • Professional tree services: Penn Energy can help residential customers with tree pruning, tree/stump removal, emergency care and tree health maintenance at a competitive price.
  • Best for Penn Power is best for residential and business customers living within their service range.

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Penn Power Company Profile

Company Name:
Penn Power
Website:
https://www.firstenergycorp.com/content/customer/penn_power.html