Vista Energy Marketing

Vista Energy Marketing Reviews

About Vista Energy Marketing

Vista Energy is a gas supplier that offers both residential and commercial utility services in select states across the nation. The company offers its services for a predictable monthly rate, rather than a traditional fluctuating rate. It’s free both to sign up for and to cancel a Vista Energy account.

Pros
  • Predictable rate
  • No enrollment or cancellation fees
  • Can cancel anytime
Cons
  • Could be locked into a higher rate
  • Unexpected fees

Vista Energy Marketing Reviews

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    Page 3 Reviews 35 - 235
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 27, 2023

    The customer service agent Rebecca provided excellent customer service when I called. She was very helpful and explain the plan to me. She also offer me a better rate to help me save money. I still decided to cancel but I appreciate her trying to help me save money. Thank you Rebecca for helping me you were great!

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Price

    Reviewed Nov. 17, 2023

    I was going to cancel because I felt I was mislead. I was told joining your service, my bill would be cheaper. Come to find, you were charging me $1.19 per therms while PG&E was charging $.71. You lowered it to $.69’so I’m satisfied. If this did not happened, I would of cancelled service with you but all is good now.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 3, 2023

    This call was very helpful. Tilly was very prompt and courteous with the customer service. I found it especially helpful that she was able to text me the email address on file to clarify a misspelling in my email that led to not receiving a cancelation request that I submitted earlier this week. I do have autism and sometimes auditory processing and speech challenges make phone calls difficult especially with things like clearly spelling things out so I greatly appreciate the text message method used in this situation, it was especially helpful in this situation.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 2, 2023

    Today I call and talk to Kathy to cancel my plan. Kathy did her job very professionally and quick. I am very happy with her service. She did explain the plan very well but I regret to cancel this plan. But I will recommend my friend about this plan

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 31, 2023

    So I signed up with Vista on the phone and the rep was very professional and very easy with the over the phone enrollment. My questions were answered promptly. It happened quite efficiently and very quickly as well. I signed up with Vista Energy for the quality and the service that I have received has been fine so far. I got a competitive rate. I’ve been with other companies over the past two years and Vista was one of the easiest companies dealing with. That was just very pleasant and nice to deal with and I would recommend it to anyone.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 30, 2023

    I called for some help, and was greeted by Chris. He was very helpful and provided some information to me about Vista Energy. He cleared some doubts and concerns. Very thankful for his patience and willingness to help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 24, 2023

    The customer service agent Rebecca provided excellent customer service and was very clear about what I had concern about. All questions were successfully answered and she was proper and always with a nice tone. She was helpful and was very well informed about everything and she was able to tell me how to improve my energy service with the company.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Contract & Terms

    Reviewed Oct. 16, 2023

    The young man that came to my door stated they are with PG&E, and even had me open my PG&E account to show him my bill, and how if I sign up for the Program, It will help me save money on my PG&E bill. After he left and I received my contract, I realized I was tricked into signing up to some 3rd party energy supplier. After reading all the bad reviews, I'll be canceling that service in the morning.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Hi Marcie, thank you for contacting Vista Energy. Please contact customer service at 1-888-508-4782 Monday-Friday from 7am to 6pm CST so we can further assist you.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 6, 2023

    My experience was very pleasant and professional. Kathy provided service that was quick yet personable and did not make me feel bad that I was cancelling the service. After explaining to her the reason I had to switch providers, Kathy was understanding and invited me back at a later time.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 26, 2023

    Customer service helped me understand the requirements for obtaining one and how to activate it. Very helpful. I had received, in the mail a 6-digit activation code. But the website requested a 16 digit code. I was advised to wait for the 3-month period before I get the card. This is why I gave a 5-star review.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 19, 2023

    Just happy to give comment that finally the representative I spoke with today found out where the problem is as to why my application won't go through. I've called a couple times before but it's just now that the issue was resolved thanks to representative named Tiellie.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer Service

    Reviewed Sept. 8, 2023

    I called a few weeks ago about switching back to Vista from another Company which was unsatisfactory. Kathy gave me the information I needed, and that it would take a few weeks for the other company to complete my cancellation. So I called back today and Cathy very quickly switched me back to VISTA energy just as she had said. It only took a few minutes! And I appreciate that I didn’t have to wait on the phone in a long queue…

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 26, 2023

    Initially wanted to leave a bad review due to the door-to-door sales rep misrepresenting the company and lying that she's from PG&E. I was tricked in to the product and decided to cancel the next day after digging around for information. Called customer service line the next day and spoke with Chris. Had no issue cancelling and only took minutes. He didn't push for me to keep the product or explore alternatives and simply went along with what I wanted. Bad experience with the company sales practices but I think at least their customer service is top tier. Will leave another review later after keeping an eye on my bill to make sure no tomfoolery is happening.

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    Response from Vista Energy Marketing

    Thank you for the rating.

    Verified purchase
    Staff

    Reviewed Aug. 9, 2023

    Due to our personal situation, we have decided it is best to not have any disruptions at this time in switching service from our local provider…PG&E Northern California to a third party vendor. We spoke with Kathy who was absolutely fantastic and is extremely pleasant to talk to. A real joy!

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 29, 2023

    Called in about a few billing questions and the hold time was very short. Also the representative that assisted me was able to answer all of my questions in a professional manner and very quickly. Great experience over the phone. The representative was very knowledgeable and also provided additional information about rates. I feel very content with my service. Thank you!

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    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed July 26, 2023

    Very helpful in explaining the energy program and my savings. Very patient and knowledgeable. The follow-up in getting my program established was quick. I never knew what the problem was beneficial in lowering my electric bill until she explained it to me and she got me a better rate which I appreciate!

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 15, 2023

    One of your sales representatives came to my house failed to disclose that he was a third party for PG&E which is fraud. I called pg&e. I was informed by them you were a third party & they would charge me a fee to use your services. That is why I called you and canceled.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the rating.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 5, 2023

    Kathy took care of my cancelation very quickly and she was very friendly and kind. She answered all the questions and informed me all the details that I needed to know. She also sent me the email to confirm my cancelation. I am satisfied with her help.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 2, 2023

    I called and was wondering if I was going to get the customer service support I was looking for. I did. I called and the agent spoke clearly, gave me clear answers to my questions, very helpful. I ended the call and felt satisfied with the assistance I received.

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    Verified purchase
    Customer Service

    Reviewed June 1, 2023

    I called Vista Energy in regards to my aunt's account. My aunt lives in a different state that Vista services. Her bill was high so we called to ask questions regarding her account. It turns out the usage for her gas went up.

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    Verified purchase
    Customer ServicePrice

    Reviewed June 1, 2023

    I was looking at my bill and saw that my rate had changed, so I called customer service to ask for other plans available. I was able to get a competitive price plan moving forward on my account. Customer service was helpful with my request.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 19, 2023

    I spoke with Kathy when I called about my Vista Energy bill. She was absolutely outstanding when it came to her customer service skills. I originally called to cancel my service with Vista when I found out I was paying an extra $29.00 admin charge. Kathy offered me a new service plan that not only gave me a cheaper rate but removed the $29.00 admin charge! As a single father on Social Security that really helped my family A LOT!!!

    Kathy is an excellent employee and I hope you all take the time to share this review with her. She deserves a raise and I’m not saying this because of the money she helped me save. She deserves a raise because she listened to me when I shared with her some of the problems I’ve went through in life and that meant A LOT to me. Not many customer service agents are compassionate yet Kathy was extremely compassionate and kind during our conversation and that is priceless! PLEASE let her know this. Peace and Grace, Johnathan **

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating!

    Verified purchase
    PriceStaff

    Reviewed April 19, 2023

    Thank you Chris for being helpful, informative, friendly & professional. Although you didn't have to, you looked up & verified my monthly fixed bill amount quote from another supplier & beat their quoted amount! I am thrilled & happy to be a new customer of Vista Energy! Thank you.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Price

    Reviewed April 14, 2023

    I normally don't bother with searching for a choice gas provider but decided this year I would check around since we are on a tight budget. My hubby suffered a brain injury a couple months ago & we are just starting to get caught back up. Vista was awesome about explaining everything & walking me through how to price match to get the best price for me. It only took 24 hours to get a better rate locked in & made my decision super easy.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 14, 2023

    No long wait on the phone. Discussion was Quick, efficient and simple. I received a Timely quote. My first time choosing Vista. They matched my lowest offer and the $100 gift card put them over the top. Thanks for great service.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 12, 2023

    I sent in an email to see if you would beat or match a price on a Friday afternoon and Chris responded first thing in the morning on Monday! When I called to confirm and choose your company Chris recognized my name and said he was going to call me today! Awesome customer service skills!

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Staff

    Reviewed April 12, 2023

    Kathy knew what to say and was very polite. Kathy gave me the prices and my confirmation number. I hope Kathy gets a big raise and gets promoted. She was excellent and deserves it. I'll make sure to use Vista Energy market always.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Staff

    Reviewed April 10, 2023

    Kathy was extremely kind and helpful to get me the service I was wanting for my 2023 gas choice. Vista is, and has been great for us the last couple of years. I hope every Customer representative is as great as Kathy.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 5, 2023

    Representative Kathy was super helpful and got what I needed! She needs a promotion if you ask me. She was fast and thorough and made sure I also received the confirmation email on my end. Appreciate her help. What else do you need when you have a employee who is cheerful and nice to their customers.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Staff

    Reviewed March 29, 2023

    Kathy was very helpful, respectful, and friendly. She explained all about my plan and why my bill was increasing and helped me to change my plan to a better rate. She also advice me to call I a year to update update my plan.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Staff

    Reviewed March 29, 2023

    I had some questions concerning energy plans and the agent that assisted me was Katherine who was very helpful. She answered every question and explained everything so well. Very kind and great assistance. I am content and understand the answers I received.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer Service

    Reviewed March 20, 2023

    Cancel-Misunderstood the service; learning disability; I was under the impression that I was renewing my CARE service with PG& E. Customer service representative-understanding, and listening to the customer thank you for your help. It was not my intention to sign with a third party.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 17, 2023

    Call to see why my Vista rate was higher than my normal Pacific Gas electric rate. Was informed that because I didn't call after a year that it went to a variable rate. Omar assisted me in getting back to a fix rate and he did a great job in explaining.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer Service

    Reviewed March 17, 2023

    I had texted to find out if my service had started and the person texting me knew everything I needed to know! After dealing with my phone service for the past 4 months and dealing with new owners of my apartment this experience was rather refreshing!!

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Price

    Reviewed March 1, 2023

    I was helping my aunt shop for electric rates and came across Vista Energy. Their prices are competitive with the other suppliers around my area. Pricing has been going up and they explained to me that I can lock in a price with them.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2023

    Needed a code for inactive request and delivered code. Good customer service that can be communicated when need a request. Called and greeted with a positive attitude and overall positive experience. I needed self assurance that my request was processed and the representative explained that everything was done correctly not skipping any steps.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

    Reviewed Feb. 24, 2023

    Vista Energy Marketing raised the rates without telling me they were going to. So before I could cancel, they had charged me two months at the higher rate. That two months took away all the money that they had saved me previously, and it cost me an additional $193.70. So all total, Vista Energy cost me $193.70 and a lot of time figuring all this stuff out, keeping track of what they were doing. They promised me they were gonna save me money, and it cost me more money to go with them than if they would've never knocked on my door.
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    Response from Vista Energy Marketing

    Dear Ronald, thank you for contacting Vista Energy. Your account was on a 12-month fixed rate plan, and after the initial fixed rate expired your plan renewed on a variable price plan, as described in your contract documents. Since you did not call into our call center to select a new plan when your fixed rate plan expired, your account remained with Vista Energy on a variable rate plan at a time when gas market rates spiked in the State of California in December and January. Should you need further assistance, please contact our customer service department at 1-888-508-4782 Monday-Friday from 7am-6pm CST.

    Verified purchase
    Staff

    Reviewed Feb. 12, 2023

    The service we received today from Katherine was exceptional. She immediately gave my wife recommendations and helped her make the best decision for our home. She explained the options available, reviewed our previous usage and allowed my wife to make her own discussion on what would be the best way to reduce our energy bill. Thank you.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

    Staff

    Reviewed Jan. 22, 2023

    A gentleman came to my apartment door and schmoozed me into changing energy companies to Vista. Promised me I’d save money. Just received my first bill and it doubled. My 1 bedroom apartment bill went from $60.00 to $120.00. Shame on them!!!!

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 20, 2023

    Chris pointed out that I've been late on paying and the current bill has one month past due. I'm making sure I pay my bill on time in the future. I also checked on the program that will be available to me next month.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 12, 2023

    I just call this morning and had questions about my and the person that answer me it was Katherine **, she is very knowledgeable and explain everything and answer all my questions. I'm glad I talk to her. Awesome customer services of her. People can learn from her.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer Service

    Reviewed Jan. 1, 2023

    My gas bill is regularly low in the summer months and it starts to go up in the winter. I called customer service and was told my plan was coming to an end so I renewed for another term. Good customer service. I'll put it on my calendar to call next year.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase

    Reviewed Dec. 31, 2022

    I called Vista customer service to compare my electric and natural gas rates. I ended up canceling the electric since I found a better price but I decided to keep my gas account for another 12 months at a fixed rate per term.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 28, 2022

    The representative was very polite. She answered all my questions and explained everything thoroughly that I asked her. Since COVID it's hard to find polite and caring people at any business that take time to explain things and that are polite. I wasn't on hold forever either. I was very pleased with Tiellie. She's friendly, polite and our conversation wasn't rushed and I wasn't on hold very long.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Profile pic of the author.
    PriceStaff

    Reviewed Dec. 27, 2022

    I don't know HOW THE HELL this company is still functioning. They run on LIES AND MANIPULATION. If I could shut the company down with a phone call I would. SHAMEFUL AND DISHONEST TACTICS. Truly truly disgusting. I've made sure to blast them across as many platforms as I possibly can because I'm SO disgusted by how blatantly and confidently they lied to multiple multiple multiple people on my property, INCLUDING ME. I'm SO THANKFUL my boyfriend thought it was shady.

    The kind of bad business and awful behavior that brings on bad karma. Truly believe your company won't survive this way. VERY CLEAR THEY STILL TRAIN PEOPLE TO LIE. The ** responses to honest and angry reviews like mine about their tactics, saying and I quote that they are "unacceptable" is total **. They are clearly continuing to train people to lie and swindle. DISGUSTING SHAMEFUL COMPANY. STAY FAR AWAY.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 27, 2022

    I had outstanding guidance and assistance with all the representatives during my solar installation and paperwork. The emails and other forms of communication were clear and understandable with contact numbers provided for any additional information. I would highly recommend this company for your solar needs.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 24, 2022

    My experience with Tiellie was enjoyable. She canceled my service with no issues while being absolutely pleasant during the entire experience. It was quick and painless experience. I spoke with a person almost right away without having to go through endless automated prompts.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 21, 2022

    Customer Service associate Chris helped me renew another 12 mos agreement for natural gas service via PGE. Chris was very helpful, courteous, professional and patient during our conversation. He also informed that I could periodically check back should rates drop for a rate adjustment. Thank you

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer Service

    Reviewed Dec. 20, 2022

    I felt customer service was great as they were understanding about my concerns regarding my current bill and give me options. I am also glad to know, I can cancel at anytime their services without paying an extra fee and I can call them back if I want to be enroll at their services.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    PriceStaff

    Reviewed Dec. 2, 2022

    I was currently on a fixed usage plan. Katherine explained my options. She provided information about a plan to pay for only the amount of gas I used. This plan combined with the utility delivery fee still exceeded my original gas purchase price. I appreciated the information. She then proceeded to cancel my service. She thanked me for being a Vista Energy customer.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 1, 2022

    After enrolling and reviewing the information and the details about the plan I changed my mind and decided to call to cancel my account. The price is competitive to what I am paying now. Customer service was helpful in assisting me when I called.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 30, 2022

    Rep. was great help in canceling my service. She was articulate and very knew how to go about canceling my service. I called in to cancel my service and she was prompt and attentive to get my service cancelled. Cancelling my service was quick and easy thru going thru this rep.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 30, 2022

    My experience speaking with the customer service representative was very pleasant, efficient and helpful. She was helpful and pleasant. I can't say enough about her excellent skills and customer service. Totally excellent. Couldn't be better. Great experience. Loved it. Very happy.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 18, 2022

    Our family decided we no longer want to enrolled with Vista Energy. I called to cancel and Tiellie was very kind and extremely helpful in helping me assisting me. It was a great experience speaking with her. I really appreciated her assistance. Thank you!

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 16, 2022

    Great. Went over billing in details, told me what I needed to know. Give him a good Christmas bonus. Help me with my questions. Told me what I needed to know. Very kind man. Very nice phone manners. Thank you

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Staff

    Reviewed Nov. 10, 2022

    Kathy was extremely helpful and pleasant to deal with. She assisted me efficiently and professionally. She completed my request easily. I would recommend Kathy to assist my family and friends. Thank you.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Staff

    Reviewed Oct. 26, 2022

    Called to ask what I’m paying for gas. He broke it down for me and offered me another option so I could see how much I might be paying with the second option - suggested I wait until next year which I found very helpful even though I’m not happy paying so much for gas.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 24, 2022

    The representative that I had today I believe his name was Omar. He was very knowledgeable, provided clear precise information. He was very personable and patient. His description of different plans was just what I needed and help me to make a decision. He provided the customer service that all businesses should provide. If it were available I’d give him a 100% rating for excellence. Such a pleasure to work with him. I would recommend that anyone should receive their services from him.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Oct. 19, 2022

    A door-to-door salesperson signed me up for the service saying it would lower the energy bill. However, when I reviewed the contract and my current bill I realized that was not accurate. I called the next day to cancel service, and the customer service agent on the phone was very helpful during that process. I appreciated the help they provided when I chose not to use the service.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    StaffProcess

    Reviewed Oct. 14, 2022

    Chris was very respectful, Professional and helpful. Unfortunately I had to cancel my service but he made the process smooth and quick. He answered all my questions and informed me on all the information I needed. Thank you Chris for your assistance.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 6, 2022

    I spoke with Omar today. He was so helpful. The need to cancel my plan was straight forward with him. He understood why, it was quick, and seemed effortless.

    Thank you Omar. Your customer service is amazing. Have a wonderful day.

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    Vista Energy Marketing
    Response from Vista Energy Marketing

    Thank you for the good rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 30, 2022

    He was very attentive and well informative, had an easy call, no problems at all, very good representative, Omar was being polite and let me speak when I needed to, he wasn't impatient as others usually sound like they are.

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    Response from Vista Energy Marketing

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    Customer ServiceStaffProcess

    Reviewed Sept. 29, 2022

    Gas procurement for PG&e. The man that was on the phone with me helped me very well. Explained everything to me. I'm an older fellow and he made sense to me. Best program. Will help me greatly. Thank you very much.

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    Response from Vista Energy Marketing

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    Customer ServiceProcess

    Reviewed Sept. 27, 2022

    Surprised at a follow up call but was a good thing and much appreciated. Although this process has taken much longer than expected, I am glad it is able to be resolved and that a manager cared to follow up.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed Sept. 27, 2022

    The agent that assisted me was easy to work with. He understood my request and was able to resolve my issue. Was able to cancel the account with Vista so I can go back to my local utility. I was very pleased with the outcome.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed Sept. 26, 2022

    I wanted to cancel the service with Vista. Some representative came to my door and did not clarify exactly what the service provided was for and had me enroll, without receiving informed consent. The rate vista charges is higher than my normal rate.

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    Response from Vista Energy Marketing

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    PriceStaff

    Reviewed Aug. 27, 2022

    Tiellie was very helpful, knowledgeable, and informative. She was able to pull up my entire Pacific gas and electric power bill. She was able to explain in detail how the billing Worked, and your cost versus going directly through Pacific gas and electric. Well your price doesn’t work at this time for my usage level, I would consider using you again because of this outstanding informed employee.

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    Response from Vista Energy Marketing

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    Staff

    Reviewed Aug. 25, 2022

    After initial contact about Vista Energy gift card, Chris made several follow ups to communicate progress and make sure I got the gift card. He was very patient and clear with his communication. Very helpful! Thanks a lot Chris! -Yan

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    Response from Vista Energy Marketing

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    Price

    Reviewed Aug. 25, 2022

    I had noticed my cost for natural gas had gone up a couple of months ago, and wondered why. I called in, and Katherine explained that I had been notified in 2019 that my contract was expiring. She did not explain why I was notified three years ago, but my costs went up much later, but offered me a decent rate, so I took it.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed Aug. 16, 2022

    Kathy was very polite, patient and helpful. I called to have her explain my first statement I received after switching to Vista from PG&E and after that, she told me about the different other programs your company offers and how they work. I was very nicely surprised to see how helpful Kathy was.

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    Response from Vista Energy Marketing

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    Customer ServiceStaff

    Reviewed Aug. 15, 2022

    Kathy was very friendly and polite. She informed me that I was entitled to a $25 gift card and activated my account for this reward. She asked if I needed help with anything else and ended the conversation with have a nice day and thank you.

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    Response from Vista Energy Marketing

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    Customer ServiceStaff

    Reviewed July 29, 2022

    She was gorgeous and did an excellent job. She was so respectful so I want to thank you to Katherine **. I got everything resolved. If every time I’ll call you guys I’ll love for Katherine ** to answer my questions. Thank you, god blessed.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed July 27, 2022

    Field employees missed represented themselves. They were an affiliate of Comed and/or gas co. and/or prior services co. because our prior alderman was supposed to have band such solicitation in in my ward. I mentioned to these 2 employees if you are not connected to comed & gas co. I would canceled out.

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    Customer ServiceStaff

    Reviewed July 26, 2022

    I had a good sincere conversation with Tiellie who took her time listening to me of my decision to go back with NIPSCO. With her patience, compassion, and understanding she really deserved a raise. She was very professional. I sincerely thank her wholeheartedly.

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    Response from Vista Energy Marketing

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 22, 2022

    Great customer service and helped me through a process with a customer that had multiple enrollments! Quick responses and very friendly, that's the type of customer service that everyone should hold their standards to. Definitely would like to deal with Chris again. Great rep!

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed July 22, 2022

    The lady I spoke to, If I remember correctly Tiellie was her name. She was very helpful. I really dislike speaking to service providers reps, but speaking to her was a pleasant experience. Wish all reps was this kind. Thanks.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

    Staff

    Reviewed July 21, 2022

    This company does not deserve a star not even to say that it is bad. I cancel this company 2x in the pass, they don't even have any info about that. I cancel again, and the person helping me laughed at me. They said they still charging me one more time because the bill cycle was already done, but to me it does not matter, because they could say that about any day. I had it this company is not good, and no one should use it.

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    Response from Vista Energy Marketing

    Dear Marcia, thank you for sharing your experience. We received one cancellation request since the account was active with Vista Energy. I see that you called in the middle of the billing cycle to cancel the account. Vista Energy submitted the cancellation on June 9, 2022, per your request, and we are no longer the gas supplier as of June 21, 2022. I listened to the call, and the customer service agent did not laugh at any point during the conversation. An account manager will reach out to you to assist you.

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    Punctuality & SpeedStaffProcess

    Reviewed July 20, 2022

    The Representative was Very helpful with getting better rate. It was a quick and easy process. Wait time to speak to a representative was very short which was definitely a plus. Thank you for helping out and giving a better rate during these very tough times.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed July 4, 2022

    Susana was courteous and said she could help me with the cancellation of my services with Vista Energy. I received an email confirming the cancellation. I appreciate all your help! I'm sure you are a great addition to this company! Keep up the great work!

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    Response from Vista Energy Marketing

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    Punctuality & SpeedStaff

    Reviewed June 27, 2022

    Did a good job. Got straight to the point and resolved my issue quickly. Would recommend to friends. Thanks a lot, Tiellie! Give her a raise. Like she seriously did a really good job. Hope to talk to you again.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed June 23, 2022

    Susana helped me cancel my account. She was very helpful and understanding. She made sure I understood all my charges and the options available to me. I definitely appreciate all the help during our interaction.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    PriceStaff

    Reviewed June 21, 2022

    Never received my three months bonus. Called and had it re-shipped. Contact was very helpful. Also had my electric service plan changed. I felt that the one dollar a day was causing me to pay more for my electric service than I ever paid when I was with American Electric Power Company. Your awards after three, nine and fifteen months are not worth the dollar per day fees.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Customer Service

    Reviewed June 16, 2022

    I called about my rewards that I had never received, it was my fault for the mistake. Katherine said it was not a problem and said that it would be taken care of the next day. This is the kind of customer service all companies should follow. I have told my neighbor about Vista, that she should look into them for herself.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Contract & TermsPunctuality & SpeedStaff

    Reviewed June 8, 2022

    Chris was very helpful. He was able to solve my situation very quickly and better explain the contract that I signed for. He was friendly and nice towards me and I have no negative things to say about his service.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Customer ServiceStaff

    Reviewed June 7, 2022

    Katherine was very helpful, positive, and pleasant to speak with. The overall customer service experience was outstanding. Thank you Katherine for all your help! I wish all customer service representatives were as positive and helpful like her. Thanks again Katherine.

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    Response from Vista Energy Marketing

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    Verified purchase

    Reviewed June 1, 2022

    Susana did great on explaining my plan. I had initially called to cancel my services. As she explained the plan I was in, I realized that I was actually saving money rather than paying more. I really appreciate her explaining all the information thoroughly to make sure I made the right decision for me. Thank you Susana!

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Customer ServiceStaff

    Reviewed May 31, 2022

    Thank you Susana for a great experience with you. Great customer service and she really helped me understand more about my account. She is patient, very informative and made sure she checked what she needed to answer my questions. Mary

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed May 31, 2022

    Susana helped me understand my plan. She made sure that I understood everything thoroughly. After explaining the benefit and savings, I decided to stay with Vista Energy. I realized I was saving more with them. Thanks, Vista Energy!

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed May 26, 2022

    Kathleen ** was very helpful by waiving the exit fee. She was very pleasant and easy to talk with. She was pleased to be of service and it showed in her voice. I hope that she is rewarded for her good service.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Punctuality & SpeedStaff

    Reviewed May 25, 2022

    I've been a customer over a year and I haven't received my gift card. The operator help me activate card and now I'm waiting for a card. She was professional and quick. She also explained to me what I need to do and has taken care of the issue.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed May 21, 2022

    I was nervous about the way I was signed up and wanted to cancel before anything was charged. She was nice and helpful. The interaction has made me decide to do more research and potentially use Vista in the future if I think it is a good fit.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed May 20, 2022

    While the cancellation process was painless and easy with Tiellie (cancellation code **). I was dissatisfied with the lack of information from the door to door sales rep, I feel I wasn’t given the proper information for an informed decision.

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    Response from Vista Energy Marketing

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    Verified purchase

    Reviewed May 20, 2022

    Susana helped me understand my gas bill immensely. I was going to cancel, but with her help I didn’t understand that I was not being overcharged, but that those charges are actually less of what Pg&e would be charging me.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed May 19, 2022

    Tiellie provided excellent service when I asked to can my service and above and beyond service getting my service reinstalled! I was afraid I couldn't have the service reinstalled but Tiellie assured me that she could! She made my experience pleasant and I definitely would refer people to Vista Energy! Thank you Tiellie!!!

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed May 12, 2022

    Chris did an awesome job of checking back with me to ensure that my order was placed correctly. He kindly responded and listened to my complaints about a different supplier and reassured me that the past issues will not occur with this supplier.

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    Response from Vista Energy Marketing

    Thank you so much for the good rating.

    Verified purchase

    Reviewed May 6, 2022

    Thank you Chris for helping me activate my Vista Energy gift card. You made communicating with Vista Energy easy. I appreciate you explaining just how the gift card program works. I look forward to a long term relationship with Vista Energy.

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    Response from Vista Energy Marketing

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    Staff

    Reviewed April 25, 2022

    Chris was professional, kind and informative as well as helpful. He gave me one quote per therm but after gathering my information, he found a less expensive price per therm for 12 months. I wanted 24. However, he said it wasn’t available.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed April 25, 2022

    Investigating the possibility of changing from PG&E natural gas to a third-party provider. Your company came up as a good source so I did an inquiry. The staff member was very patient and helpful clearing up my questions so that I can make a sound decision. I thank them for their patience with me and asking all my questions. It looks like I will be contacting you later to do service.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Customer Service

    Reviewed April 13, 2022

    Easy to work with. Able to resolve my issue. Was able to cancel the issue and was very pleased with the outcome. Able to provide help on the first call and very polite. Also received information if I would able to reinstall Vista in the near future.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Punctuality & SpeedStaff

    Reviewed April 12, 2022

    Pleasant experience over the phone locking in our gas choice rates for the coming year. Susana ** was very friendly. She was fast and efficient completing my selections. I would recommend Susana and Vista to do business with. Overall it was a pleasant experience.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Customer ServiceStaff

    Reviewed April 7, 2022

    Susana was very helpful in assisting me with questions I had about the 2022 Nebraska choice gas supplier. Very polite, very professional, and very respectful. I wish all of my phone calls could be as professional and enjoyable as the one I had with her this morning.

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    Response from Vista Energy Marketing

    Thank you for sharing your feedback and for the good rating.

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    Staff

    Reviewed April 5, 2022

    The representative was courteous and said she would order a cancellation. I see an email confirming the cancellation. There is nothing more to say; I have not had any problems with Vista Energy. I have had this account for many years and have not had to communicate before now. I have no idea is this option is economical related to the monthly charge for natural gas.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed March 29, 2022

    I had a wonderful experience with Vista Energy. The gentleman that came to my door kind of got me over the top. He was a little persistent. Overall, Vista is doing fine.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed March 28, 2022

    The lady who assisted was very courteous and helpful. She explained my current bill and offered a lower amount. She also informed me of my options and when I said I still wanted to cancel she was gracious and did as I asked. I appreciate great service like that!

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    Response from Vista Energy Marketing

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 27, 2022

    Susana did great! She helped me with all that I needed and was very friendly. Usually, when I call different companies' customer service lines, I am kept waiting for long periods of time and that was not the case with this one. Very fast and efficient!

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    Response from Vista Energy Marketing

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 25, 2022

    Susana's customer service was great. She was quick and efficient. She was very helpful with canceling my account. She offered me a different plan but I wanted to stick with PGE for a bit. Thank you for all your help!

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Customer ServiceOnline & App

    Reviewed March 25, 2022

    I don't like the way Vista Energy is structured because you sign up for 12 months, then they put you on their highest possible then you have to call to figure out something else. It's also difficult for me to navigate their portal. They should make the account more accessible online and have more information on their website for consumers.

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    Response from Vista Energy Marketing

    Dear Doreen, I am sorry to hear about your experience. An account specialist will contact you to further assist you. Thank you.

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    Contract & Terms

    Reviewed March 24, 2022

    I had called to ask if there was a final catch up bill at the end of the two years and Chris was able to confirm that there was not and it would be just like my current bill with Wyoming Community Gas if I switch. He then emailed me the terms and services.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Installation & SetupStaff

    Reviewed March 21, 2022

    Chris was very understanding and helpful. I could not login to activate my reward gift card since my activation code(s) came to me in letter form thru the mail and not emailed. Chris offered to activate the gift cards for me which I appreciated very much. He also asked me if I would like the confirmation receipt to show the activations went thru. Chris was very friendly while helping me.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Staff

    Reviewed March 17, 2022

    Chris was very professional and helpful with my billing issue. He was very thorough with the details. He followed up with me several times until the matter was fully resolved. He was great and I appreciated the genuine care and concern he expressed.

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    Response from Vista Energy Marketing

    Thank you so much for the good rating.

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    Customer ServiceContract & TermsStaff

    Reviewed March 15, 2022

    One of their people came to my door and told me about how everything works with them. The rep was a little pushy but when I called and talked to them, the person I talked to seemed pretty nice. It was smooth sailing until I was unsatisfied with them for not contacting me about my contract being up and my rate doubling. I ended up paying almost $1,000 more than I should have on my electricity. I canceled with them.

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    Response from Vista Energy Marketing

    Dear customer, I see that you have an active gas account with Vista Energy. On February 15, 2022 a customer service agent assisted you and offered you a 12 month fixed rate per therm. Vista Energy is not supplying you with the electricity. Should you need further assistance, please contact customer service at 1-888-508-4782 Monday-Friday from 7am-6pm CST. Thank you.

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    Customer Service

    Reviewed March 14, 2022

    I wasn't too happy a little while ago with Vista Energy because the prices went up and I didn't know I was supposed to call every year. I called recently because of the last few bills. I'm waiting for this bill to see if I want to cancel them or not.

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    Response from Vista Energy Marketing

    Thank you for the rating. I see that Customer Service assisted you and offered you a competitive fixed rate per therm for the next 12 months. Should you need further assistance, please contact customer service at 1-888-508-4782 Monday-Friday from 7am-6pm CST.

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    Sales & MarketingStaff

    Reviewed March 11, 2022

    The receptionist was very professional and polite! She answered all my questions. She didn't try to push a sale but explained the options which is a plus. Too many times companies try to push sales which sometimes drives customers away, but not her. Thank you.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Contract & TermsStaff

    Reviewed March 11, 2022

    Vista Energy's service is pretty good. I started an account with them, then I updated my account. I talked to someone at both of those times and never had an issue. The reps are nice. When I updated my account, my contract was up and my rate had gone to a variable rate. At that point, it was very high and would be ever-changing. I wanted to lock in a new rate with Vista Energy for another year or two, and I was able to bring it down and keep it at a constant.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Installation & Setup

    Reviewed March 10, 2022

    Setting up with them was pretty simple. Everything happened right there at our front door. COVID precautions were taken. It took 10 minutes.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Customer ServiceStaff

    Reviewed March 4, 2022

    I had called prior but connection was lost. Thought the representative on prior call would call me back, as she asked for my phone number, but she did not call. I had to call again to be assured that my wishes and plan changes had actually taken place.

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    Response from Vista Energy Marketing

    Thank you for the good rating.

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    Reviewed March 2, 2022

    It would have been nice if they'd actually let me know that my rate could be lowered or just let me know that they were lowering my rate without me taking an active approach towards it to see if I could get it lowered.

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    Response from Vista Energy Marketing

    Thank you for the rating. Please contact Vista Energy's customer service at 1-888-508-4782 in January 2023 to renew your plan.

    Verified purchase

    Reviewed Feb. 25, 2022

    Vista came up to the door and said it would be $30 a month. However, they could explain a little better about PG&E still charging. It's not just gonna be $30 a month straight down. There are other charges that will still be on there. Other than that, we still decided to try it and it seems like it helped.