Vista Energy Marketing Reviews

I called and was wondering if I was going to get the customer service support I was looking for. I did. I called and the agent spoke clearly, gave me clear answers to my questions, very helpful. I ended the call and felt satisfied with the assistance I received.

I called Vista Energy in regards to my aunt's account. My aunt lives in a different state that Vista services. Her bill was high so we called to ask questions regarding her account. It turns out the usage for her gas went up.

I was looking at my bill and saw that my rate had changed, so I called customer service to ask for other plans available. I was able to get a competitive price plan moving forward on my account. Customer service was helpful with my request.

I spoke with Kathy when I called about my Vista Energy bill. She was absolutely outstanding when it came to her customer service skills. I originally called to cancel my service with Vista when I found out I was paying an extra $29.00 admin charge. Kathy offered me a new service plan that not only gave me a cheaper rate but removed the $29.00 admin charge! As a single father on Social Security that really helped my family A LOT!!!

Thank you Chris for being helpful, informative, friendly & professional. Although you didn't have to, you looked up & verified my monthly fixed bill amount quote from another supplier & beat their quoted amount! I am thrilled & happy to be a new customer of Vista Energy! Thank you.

I normally don't bother with searching for a choice gas provider but decided this year I would check around since we are on a tight budget. My hubby suffered a brain injury a couple months ago & we are just starting to get caught back up. Vista was awesome about explaining everything & walking me through how to price match to get the best price for me. It only took 24 hours to get a better rate locked in & made my decision super easy.

No long wait on the phone. Discussion was Quick, efficient and simple. I received a Timely quote. My first time choosing Vista. They matched my lowest offer and the $100 gift card put them over the top. Thanks for great service.

I sent in an email to see if you would beat or match a price on a Friday afternoon and Chris responded first thing in the morning on Monday! When I called to confirm and choose your company Chris recognized my name and said he was going to call me today! Awesome customer service skills!

Kathy knew what to say and was very polite. Kathy gave me the prices and my confirmation number. I hope Kathy gets a big raise and gets promoted. She was excellent and deserves it. I'll make sure to use Vista Energy market always.

Kathy was extremely kind and helpful to get me the service I was wanting for my 2023 gas choice. Vista is, and has been great for us the last couple of years. I hope every Customer representative is as great as Kathy.

Representative Kathy was super helpful and got what I needed! She needs a promotion if you ask me. She was fast and thorough and made sure I also received the confirmation email on my end. Appreciate her help. What else do you need when you have a employee who is cheerful and nice to their customers.

Kathy was very helpful, respectful, and friendly. She explained all about my plan and why my bill was increasing and helped me to change my plan to a better rate. She also advice me to call I a year to update update my plan.

I had some questions concerning energy plans and the agent that assisted me was Katherine who was very helpful. She answered every question and explained everything so well. Very kind and great assistance. I am content and understand the answers I received.

Cancel-Misunderstood the service; learning disability; I was under the impression that I was renewing my CARE service with PG& E. Customer service representative-understanding, and listening to the customer thank you for your help. It was not my intention to sign with a third party.

Call to see why my Vista rate was higher than my normal Pacific Gas electric rate. Was informed that because I didn't call after a year that it went to a variable rate. Omar assisted me in getting back to a fix rate and he did a great job in explaining.

I had texted to find out if my service had started and the person texting me knew everything I needed to know! After dealing with my phone service for the past 4 months and dealing with new owners of my apartment this experience was rather refreshing!!

I was helping my aunt shop for electric rates and came across Vista Energy. Their prices are competitive with the other suppliers around my area. Pricing has been going up and they explained to me that I can lock in a price with them.

Needed a code for inactive request and delivered code. Good customer service that can be communicated when need a request. Called and greeted with a positive attitude and overall positive experience. I needed self assurance that my request was processed and the representative explained that everything was done correctly not skipping any steps.

The service we received today from Katherine was exceptional. She immediately gave my wife recommendations and helped her make the best decision for our home. She explained the options available, reviewed our previous usage and allowed my wife to make her own discussion on what would be the best way to reduce our energy bill. Thank you.

A gentleman came to my apartment door and schmoozed me into changing energy companies to Vista. Promised me I’d save money. Just received my first bill and it doubled. My 1 bedroom apartment bill went from $60.00 to $120.00. Shame on them!!!!

Chris pointed out that I've been late on paying and the current bill has one month past due. I'm making sure I pay my bill on time in the future. I also checked on the program that will be available to me next month.

I just call this morning and had questions about my and the person that answer me it was Katherine **, she is very knowledgeable and explain everything and answer all my questions. I'm glad I talk to her. Awesome customer services of her. People can learn from her.

My gas bill is regularly low in the summer months and it starts to go up in the winter. I called customer service and was told my plan was coming to an end so I renewed for another term. Good customer service. I'll put it on my calendar to call next year.

I called Vista customer service to compare my electric and natural gas rates. I ended up canceling the electric since I found a better price but I decided to keep my gas account for another 12 months at a fixed rate per term.

The representative was very polite. She answered all my questions and explained everything thoroughly that I asked her. Since COVID it's hard to find polite and caring people at any business that take time to explain things and that are polite. I wasn't on hold forever either. I was very pleased with Tiellie. She's friendly, polite and our conversation wasn't rushed and I wasn't on hold very long.

I don't know HOW THE HELL this company is still functioning. They run on LIES AND MANIPULATION. If I could shut the company down with a phone call I would. SHAMEFUL AND DISHONEST TACTICS. Truly truly disgusting. I've made sure to blast them across as many platforms as I possibly can because I'm SO disgusted by how blatantly and confidently they lied to multiple multiple multiple people on my property, INCLUDING ME. I'm SO THANKFUL my boyfriend thought it was shady.

I had outstanding guidance and assistance with all the representatives during my solar installation and paperwork. The emails and other forms of communication were clear and understandable with contact numbers provided for any additional information. I would highly recommend this company for your solar needs.

My experience with Tiellie was enjoyable. She canceled my service with no issues while being absolutely pleasant during the entire experience. It was quick and painless experience. I spoke with a person almost right away without having to go through endless automated prompts.

Customer Service associate Chris helped me renew another 12 mos agreement for natural gas service via PGE. Chris was very helpful, courteous, professional and patient during our conversation. He also informed that I could periodically check back should rates drop for a rate adjustment. Thank you

I felt customer service was great as they were understanding about my concerns regarding my current bill and give me options. I am also glad to know, I can cancel at anytime their services without paying an extra fee and I can call them back if I want to be enroll at their services.

I was currently on a fixed usage plan. Katherine explained my options. She provided information about a plan to pay for only the amount of gas I used. This plan combined with the utility delivery fee still exceeded my original gas purchase price. I appreciated the information. She then proceeded to cancel my service. She thanked me for being a Vista Energy customer.

After enrolling and reviewing the information and the details about the plan I changed my mind and decided to call to cancel my account. The price is competitive to what I am paying now. Customer service was helpful in assisting me when I called.

Rep. was great help in canceling my service. She was articulate and very knew how to go about canceling my service. I called in to cancel my service and she was prompt and attentive to get my service cancelled. Cancelling my service was quick and easy thru going thru this rep.

My experience speaking with the customer service representative was very pleasant, efficient and helpful. She was helpful and pleasant. I can't say enough about her excellent skills and customer service. Totally excellent. Couldn't be better. Great experience. Loved it. Very happy.

Our family decided we no longer want to enrolled with Vista Energy. I called to cancel and Tiellie was very kind and extremely helpful in helping me assisting me. It was a great experience speaking with her. I really appreciated her assistance. Thank you!

Great. Went over billing in details, told me what I needed to know. Give him a good Christmas bonus. Help me with my questions. Told me what I needed to know. Very kind man. Very nice phone manners. Thank you

Kathy was extremely helpful and pleasant to deal with. She assisted me efficiently and professionally. She completed my request easily. I would recommend Kathy to assist my family and friends. Thank you.

Called to ask what I’m paying for gas. He broke it down for me and offered me another option so I could see how much I might be paying with the second option - suggested I wait until next year which I found very helpful even though I’m not happy paying so much for gas.

The representative that I had today I believe his name was Omar. He was very knowledgeable, provided clear precise information. He was very personable and patient. His description of different plans was just what I needed and help me to make a decision. He provided the customer service that all businesses should provide. If it were available I’d give him a 100% rating for excellence. Such a pleasure to work with him. I would recommend that anyone should receive their services from him.

A door-to-door salesperson signed me up for the service saying it would lower the energy bill. However, when I reviewed the contract and my current bill I realized that was not accurate. I called the next day to cancel service, and the customer service agent on the phone was very helpful during that process. I appreciated the help they provided when I chose not to use the service.

Chris was very respectful, Professional and helpful. Unfortunately I had to cancel my service but he made the process smooth and quick. He answered all my questions and informed me on all the information I needed. Thank you Chris for your assistance.

Thank you Omar. Your customer service is amazing. Have a wonderful day.

He was very attentive and well informative, had an easy call, no problems at all, very good representative, Omar was being polite and let me speak when I needed to, he wasn't impatient as others usually sound like they are.

Gas procurement for PG&e. The man that was on the phone with me helped me very well. Explained everything to me. I'm an older fellow and he made sense to me. Best program. Will help me greatly. Thank you very much.

Surprised at a follow up call but was a good thing and much appreciated. Although this process has taken much longer than expected, I am glad it is able to be resolved and that a manager cared to follow up.

The agent that assisted me was easy to work with. He understood my request and was able to resolve my issue. Was able to cancel the account with Vista so I can go back to my local utility. I was very pleased with the outcome.

I wanted to cancel the service with Vista. Some representative came to my door and did not clarify exactly what the service provided was for and had me enroll, without receiving informed consent. The rate vista charges is higher than my normal rate.

Tiellie was very helpful, knowledgeable, and informative. She was able to pull up my entire Pacific gas and electric power bill. She was able to explain in detail how the billing Worked, and your cost versus going directly through Pacific gas and electric. Well your price doesn’t work at this time for my usage level, I would consider using you again because of this outstanding informed employee.

After initial contact about Vista Energy gift card, Chris made several follow ups to communicate progress and make sure I got the gift card. He was very patient and clear with his communication. Very helpful! Thanks a lot Chris! -Yan

I had noticed my cost for natural gas had gone up a couple of months ago, and wondered why. I called in, and Katherine explained that I had been notified in 2019 that my contract was expiring. She did not explain why I was notified three years ago, but my costs went up much later, but offered me a decent rate, so I took it.

Kathy was very polite, patient and helpful. I called to have her explain my first statement I received after switching to Vista from PG&E and after that, she told me about the different other programs your company offers and how they work. I was very nicely surprised to see how helpful Kathy was.

Kathy was very friendly and polite. She informed me that I was entitled to a $25 gift card and activated my account for this reward. She asked if I needed help with anything else and ended the conversation with have a nice day and thank you.

She was gorgeous and did an excellent job. She was so respectful so I want to thank you to Katherine **. I got everything resolved. If every time I’ll call you guys I’ll love for Katherine ** to answer my questions. Thank you, god blessed.

Field employees missed represented themselves. They were an affiliate of Comed and/or gas co. and/or prior services co. because our prior alderman was supposed to have band such solicitation in in my ward. I mentioned to these 2 employees if you are not connected to comed & gas co. I would canceled out.

I had a good sincere conversation with Tiellie who took her time listening to me of my decision to go back with NIPSCO. With her patience, compassion, and understanding she really deserved a raise. She was very professional. I sincerely thank her wholeheartedly.

Great customer service and helped me through a process with a customer that had multiple enrollments! Quick responses and very friendly, that's the type of customer service that everyone should hold their standards to. Definitely would like to deal with Chris again. Great rep!

The lady I spoke to, If I remember correctly Tiellie was her name. She was very helpful. I really dislike speaking to service providers reps, but speaking to her was a pleasant experience. Wish all reps was this kind. Thanks.

This company does not deserve a star not even to say that it is bad. I cancel this company 2x in the pass, they don't even have any info about that. I cancel again, and the person helping me laughed at me. They said they still charging me one more time because the bill cycle was already done, but to me it does not matter, because they could say that about any day. I had it this company is not good, and no one should use it.

The Representative was Very helpful with getting better rate. It was a quick and easy process. Wait time to speak to a representative was very short which was definitely a plus. Thank you for helping out and giving a better rate during these very tough times.

Susana was courteous and said she could help me with the cancellation of my services with Vista Energy. I received an email confirming the cancellation. I appreciate all your help! I'm sure you are a great addition to this company! Keep up the great work!

Did a good job. Got straight to the point and resolved my issue quickly. Would recommend to friends. Thanks a lot, Tiellie! Give her a raise. Like she seriously did a really good job. Hope to talk to you again.

Susana helped me cancel my account. She was very helpful and understanding. She made sure I understood all my charges and the options available to me. I definitely appreciate all the help during our interaction.

Never received my three months bonus. Called and had it re-shipped. Contact was very helpful. Also had my electric service plan changed. I felt that the one dollar a day was causing me to pay more for my electric service than I ever paid when I was with American Electric Power Company. Your awards after three, nine and fifteen months are not worth the dollar per day fees.

I called about my rewards that I had never received, it was my fault for the mistake. Katherine said it was not a problem and said that it would be taken care of the next day. This is the kind of customer service all companies should follow. I have told my neighbor about Vista, that she should look into them for herself.

Chris was very helpful. He was able to solve my situation very quickly and better explain the contract that I signed for. He was friendly and nice towards me and I have no negative things to say about his service.

Katherine was very helpful, positive, and pleasant to speak with. The overall customer service experience was outstanding. Thank you Katherine for all your help! I wish all customer service representatives were as positive and helpful like her. Thanks again Katherine.

Susana did great on explaining my plan. I had initially called to cancel my services. As she explained the plan I was in, I realized that I was actually saving money rather than paying more. I really appreciate her explaining all the information thoroughly to make sure I made the right decision for me. Thank you Susana!

Thank you Susana for a great experience with you. Great customer service and she really helped me understand more about my account. She is patient, very informative and made sure she checked what she needed to answer my questions. Mary

Susana helped me understand my plan. She made sure that I understood everything thoroughly. After explaining the benefit and savings, I decided to stay with Vista Energy. I realized I was saving more with them. Thanks, Vista Energy!

Kathleen ** was very helpful by waiving the exit fee. She was very pleasant and easy to talk with. She was pleased to be of service and it showed in her voice. I hope that she is rewarded for her good service.

I've been a customer over a year and I haven't received my gift card. The operator help me activate card and now I'm waiting for a card. She was professional and quick. She also explained to me what I need to do and has taken care of the issue.

I was nervous about the way I was signed up and wanted to cancel before anything was charged. She was nice and helpful. The interaction has made me decide to do more research and potentially use Vista in the future if I think it is a good fit.

While the cancellation process was painless and easy with Tiellie (cancellation code **). I was dissatisfied with the lack of information from the door to door sales rep, I feel I wasn’t given the proper information for an informed decision.

Susana helped me understand my gas bill immensely. I was going to cancel, but with her help I didn’t understand that I was not being overcharged, but that those charges are actually less of what Pg&e would be charging me.

Tiellie provided excellent service when I asked to can my service and above and beyond service getting my service reinstalled! I was afraid I couldn't have the service reinstalled but Tiellie assured me that she could! She made my experience pleasant and I definitely would refer people to Vista Energy! Thank you Tiellie!!!

Chris did an awesome job of checking back with me to ensure that my order was placed correctly. He kindly responded and listened to my complaints about a different supplier and reassured me that the past issues will not occur with this supplier.

Thank you Chris for helping me activate my Vista Energy gift card. You made communicating with Vista Energy easy. I appreciate you explaining just how the gift card program works. I look forward to a long term relationship with Vista Energy.

Chris was professional, kind and informative as well as helpful. He gave me one quote per therm but after gathering my information, he found a less expensive price per therm for 12 months. I wanted 24. However, he said it wasn’t available.

Investigating the possibility of changing from PG&E natural gas to a third-party provider. Your company came up as a good source so I did an inquiry. The staff member was very patient and helpful clearing up my questions so that I can make a sound decision. I thank them for their patience with me and asking all my questions. It looks like I will be contacting you later to do service.

Easy to work with. Able to resolve my issue. Was able to cancel the issue and was very pleased with the outcome. Able to provide help on the first call and very polite. Also received information if I would able to reinstall Vista in the near future.

Pleasant experience over the phone locking in our gas choice rates for the coming year. Susana ** was very friendly. She was fast and efficient completing my selections. I would recommend Susana and Vista to do business with. Overall it was a pleasant experience.

Susana was very helpful in assisting me with questions I had about the 2022 Nebraska choice gas supplier. Very polite, very professional, and very respectful. I wish all of my phone calls could be as professional and enjoyable as the one I had with her this morning.

The representative was courteous and said she would order a cancellation. I see an email confirming the cancellation. There is nothing more to say; I have not had any problems with Vista Energy. I have had this account for many years and have not had to communicate before now. I have no idea is this option is economical related to the monthly charge for natural gas.

I had a wonderful experience with Vista Energy. The gentleman that came to my door kind of got me over the top. He was a little persistent. Overall, Vista is doing fine.

The lady who assisted was very courteous and helpful. She explained my current bill and offered a lower amount. She also informed me of my options and when I said I still wanted to cancel she was gracious and did as I asked. I appreciate great service like that!

Susana did great! She helped me with all that I needed and was very friendly. Usually, when I call different companies' customer service lines, I am kept waiting for long periods of time and that was not the case with this one. Very fast and efficient!

Susana's customer service was great. She was quick and efficient. She was very helpful with canceling my account. She offered me a different plan but I wanted to stick with PGE for a bit. Thank you for all your help!

I don't like the way Vista Energy is structured because you sign up for 12 months, then they put you on their highest possible then you have to call to figure out something else. It's also difficult for me to navigate their portal. They should make the account more accessible online and have more information on their website for consumers.

I had called to ask if there was a final catch up bill at the end of the two years and Chris was able to confirm that there was not and it would be just like my current bill with Wyoming Community Gas if I switch. He then emailed me the terms and services.

Chris was very understanding and helpful. I could not login to activate my reward gift card since my activation code(s) came to me in letter form thru the mail and not emailed. Chris offered to activate the gift cards for me which I appreciated very much. He also asked me if I would like the confirmation receipt to show the activations went thru. Chris was very friendly while helping me.

Chris was very professional and helpful with my billing issue. He was very thorough with the details. He followed up with me several times until the matter was fully resolved. He was great and I appreciated the genuine care and concern he expressed.

One of their people came to my door and told me about how everything works with them. The rep was a little pushy but when I called and talked to them, the person I talked to seemed pretty nice. It was smooth sailing until I was unsatisfied with them for not contacting me about my contract being up and my rate doubling. I ended up paying almost $1,000 more than I should have on my electricity. I canceled with them.

I wasn't too happy a little while ago with Vista Energy because the prices went up and I didn't know I was supposed to call every year. I called recently because of the last few bills. I'm waiting for this bill to see if I want to cancel them or not.

The receptionist was very professional and polite! She answered all my questions. She didn't try to push a sale but explained the options which is a plus. Too many times companies try to push sales which sometimes drives customers away, but not her. Thank you.

Vista Energy's service is pretty good. I started an account with them, then I updated my account. I talked to someone at both of those times and never had an issue. The reps are nice. When I updated my account, my contract was up and my rate had gone to a variable rate. At that point, it was very high and would be ever-changing. I wanted to lock in a new rate with Vista Energy for another year or two, and I was able to bring it down and keep it at a constant.

Setting up with them was pretty simple. Everything happened right there at our front door. COVID precautions were taken. It took 10 minutes.

I had called prior but connection was lost. Thought the representative on prior call would call me back, as she asked for my phone number, but she did not call. I had to call again to be assured that my wishes and plan changes had actually taken place.

It would have been nice if they'd actually let me know that my rate could be lowered or just let me know that they were lowering my rate without me taking an active approach towards it to see if I could get it lowered.

Vista came up to the door and said it would be $30 a month. However, they could explain a little better about PG&E still charging. It's not just gonna be $30 a month straight down. There are other charges that will still be on there. Other than that, we still decided to try it and it seems like it helped.

The Vista rep was very friendly, helpful and knowledgeable.

Chris was very efficient, friendly and provide a great follow up to my question. He is a great asset to your company and I really appreciate all of his help with my situation. I am very happy that we decided to go with Vista Energy for our energy supply company. I really enjoy the feature of chat where I received a text message as opposed to calling in and having to wait in a queue.

A door-to-door person came and explained it to me and showed how I could be getting gas cheaper through Vista rather than PG&E, so I signed up. He seemed very knowledgeable and was professional. Our experience has been good. Except for when it's time for my promotional thing to end, it would be nice to get an email or something letting you know that your promotional rate is about to end and you might want to contact them. That would be helpful. But they're easy to work with.

We talked with Vista a couple of weeks ago when our bill came in high and the representative was good. He provided us an incentive at that time but I'm not happy that we had to call years in to get that. We paid too much for the last five years.

My issue was resolved fairly quickly and smoothly with Jacqueline's help. She was kind and courteous and able to ease my concerns in a calm and kind manner. A wonderful person to talk with, and a great help through this difficult time.

I signed up for my nephew and then I just let it sit until last year, we got solar. They asked me about Vista because they look at your PG&E bill to make sure that you have a system that fits your needs. Vista seemed kind of expensive. So I called them and I said, "I just think I better get out of this whole thing because I'm not even understanding how it's saving me money." The rep said, "Well, you get a procurement charge whether it's us or PG&E." She kind of taught me how to stamp on it and then she ended up lowering the procurement charge. So now I'm a little more proactive.

I was actually thinking of canceling only because I was thinking that I was gonna get some help from the government, but then Vista convinced me to stay with them. I liked the rep very much. She was good. Vista was really helpful.

Vista Energy Marketing contacted me and were courteous and understanding of my concern and we were able to resolve the problem and believe they now deserve a 5 star rating.

Has not been saving person money. The variable rate has been too costly. She doesn’t want to switch to a fixed rate either. The estimated savings wasn’t what was implemented based on her historical usage. Thank you! I appreciate your understanding and help. Hope this can get resolved quickly.

My gas bill was high with my previous supplier. After enrolling I just wanted to stay with my regular company so I called Vista to cancel my account before it started. The agent was helpful and assisted me with the cancellation.

I got a new AC installed in the house and I was under the impression that we were still under the unlimited, $1 a day plan. It turned out that I wasn't. So, my bill was almost triple what I thought it was gonna be. I was still getting charged the monthly fee so I figured that I was still under that contract but I wasn't. I reached out to Vista and they said that I was charged this much amount because I was out of the contract. But they can renew it and it'll start at the beginning of the year. Vista should give people more knowledge because I wasn’t told that this had to be renewed every year. And back then, they didn't have more plans available, other than the unlimited, $1 a day kind of deal. But this time around, I did a different one. It's not unlimited anymore but it's cheaper. You only get charged what you use and it's cheaper than the regular gas that's provided by PG&E.

We've been dealing with FirstEnergy since 2019, and I haven't had any issues. A gentleman came over and said the company changed over from FirstEnergy to Vista Energy. A couple of our bills that came were a little bit higher than normal.

The sales rep that I talked to a couple of years ago was a nice, lovely, young lady. I called Vista Energy a few months back because my program had already expired and I had to re-sign up to get the lower rate. They were able to help me right then and there over the phone. Vista is worth a shot because all you do is pay less money for the energy you're already buying. So you really got nothing to lose.

The agent Tiellie was knowledgeable, courteous, polite, helpful, dependable, very informative about the upgrade to my Vista Energy service. She explained everything so that I understood what was taking place and when my account would be updated and when I need to call again to follow up on extending my service again.

She immediately offered me a better deal so I will try this out. Thank you. I realize now I have to call every six months check prices. So I’m glad I didn’t call because I was going to cancel. Now I’ll see how this improves our bill. Thanks again.

I received assistance from Tiellie regarding my account. She provided a lot of useful information and was able to help me quickly so that I could get back to what I was doing. Highly recommend her for anyone needing help.

Vista was going door-to-door and they came to my door and told me about the benefit, and I signed up. Their service is good quality.