Just Energy Reviews

My husband switched our electricity after being approached at Sam's Club. We were typically paying about $300/month. Our projected bill for this next month was showing $596 and I checked it again today and it's well over $600. This is INSANE!!!! We will be calling to cancel very soon. There best not be a cancellation fee as they scammed us and also the website states if you call to exit, there's no exit fees.

I was looking up alternate energy companies online and read that Just Energy's impact on the environment is better. Plus, their website is well put together. So, I signed up with them and their team was very professional. They joked with me and tried to make me feel comfortable. They were wonderful people. This is my first time having an energy in my name, so far, Just Energy is better than other companies.

I just moved out the old apartment and moved in to the new place. When I signed it up, I was told I can transfer my account to new place. But, it was NOT! I just called in and asked me the transfer, but I was told that my account is already cancelled. Then, I asked how I can transfer at the customer service. And their answer was call to the salesperson in CA. Obviously, I do not have the sales person number!!! I think I am getting the exit fee $150 from PG&E.

Just Energy reps came to my door and explained the service, and since it sounded alright, I signed up with them. I've had them for so many years now and I would recommend them overall.

I live on 2550 which isn't much. I used to pay a hundred for energy but then two times I had to pay $150 because my AC and heater weren't working. Those times, my landlord bought me electricity and that was very expensive. More recently, a lady came and explained Direct Energy to me and how their service would make my energy bill cheaper. I called them and they told me that I was using a certain machine and that was why my bill was so expensive. I moved out from where I was and kept Direct Energy the whole time. I recommend them. Hopefully my bill will be cheaper than what I used to pay.

I signed up for natural gas with Just Energy, through a very informative salesman who came to my door. I was very happy with the reduction in my bill but only a couple of months later they sent me a letter saying that they were changing the contract from 1000 therms per year to 100 hundred therms per year. OH HELL NO! First of all, it's a contract! How do you just arbitrarily decide to change a contract to 1/10th of the therms you were contracted for? If you're not making money, change it for every NEW customer you sign up but leave the existing contracts alone! Even changing the therms to 500 or 300 would have been more palatable and I probably would not be writing this review. Not a smart business decision Just Energy!

First of all, I was an international student at that time, and did not know anything about asking service from National Grid. I had some information from my friends, and I asked the first time a start service from National Grid for my electricity and gas. While, I was waiting for them to confirm it, two women came with some documents claiming that they are electricity and gas supplier. I of course thought they are coming from NG, and I confirmed whatever they said (they were speaking too fast).

I received a letter stating JUST ENERGY will be reducing the Therms we signed up for. Our contract that is signed by Just Energy and us is for 1000 Therms per month. The letter we received states they are reducing it to 100 Therms per month. This is outrageous. We have signed up because their representative said we would only be charged between $5.95 and $6.50 a month plus PG and E Fee. Now I am paying twice that amount and they are going to change the terms of the contract. When I called them to complain I was told this is the way it is and if I don't like change back to PG and E. Well I will tell you what. That is exactly what I am going to do.

My wife was met in Sam's Club by a gentleman claiming to represent Just Energy. He promised her lower monthly bills compared to our current bills through AmerEn, and a Sam's Club gift card. We have neither received the gift card, nor the lower bills. The first bill we had with Just Energy was slightly higher than we are used to paying, but I chalked it up to a warmer summer than last year. This month's bill is ridiculous. AmerEn wants 127$ for their electric supply and delivery, and Just Energy wants 176$ for their electric supply and delivery, despite both saying they "delivered and supplied" the same energy. I will be leaving Just Energy as soon as I can.

When I was shopping at Sam's Club, a Just Energy rep stopped us and said he could save us money on our electric bills. I was paying 11.2 cents per kwh but he said he could save me money with their 12.1 cent deal that included free nights. He clearly said that the rate was 12.1 cent per kwh repeatedly but today I got the the contract in the mail that says they will be charging me 18.2 cent per kwh. 12.1 cents was just an average after you subtract the free nighttime usage. Just complete scammers with their tricky wording and smoke and mirrors. Dishonest and dirty way of doing business.

I had been with the company for the last three years and strangely enough, I’ve been dropped out of the account. Somebody changed my account and I got an email from the company saying, “Wait. Come back. We lost you.” I never had any intention of leaving the company because I signed a three-year contract. I never authorized that and it was a little disturbing how they just lost my account. I was calling end of last week and early this week but the line was busy. I had been getting 40 minutes' wait times. It also kept asking me to leave a number and for five days, I was leaving messages but nobody ever called me back. That was disappointing and a little frustrating too. That’s something they definitely need to improve on.

Just Energy was at Sam's Club and they explained what they had and the benefits. I was also getting a Sam's Club gift card there so I figured I would give it a try and see how it goes. The people there were very nice. The young lady was new and there was another gentleman helping her with the ropes or things she wasn't quite familiar with yet. But they did very well and they were good at answering my questions too. It's been two weeks and I haven't gotten a bill yet but so far, the service has been good. Our power flickered during the night but I figured that was because of the heat and people using more energy. But overall, I'm satisfied with Just Energy.

The rate has been changed to what I have been suggested while signed up. The extra charge for the higher rate (18.1 c/kwh) has been refunded to my account. The price is reasonable after the updated rate. FYI, there are two more items - Green Charge and Base Charge which is about $10, in each billing cycle. Thank you resolving the issue.

Today a salesman with this company bothered me at my home, and covered up that he was actually a salesman. He told me that he is with the company who provides gas to PG&E, and that they're checking in to make sure PG&E isn't overcharging consumers for the gas they (Just Energy) provide to them (PG&E). He asked me to get my energy bill to verify my rate. He also told me that he would ensure my rate was lowered. I told him that I am on a low-income plan through PG&E, and he said that I would keep my low income discount and they will lower my bill in addition. Once I found my bill he took it and called PG&E with my account number so that he could get personal information and sign me up, and I became very uncomfortable.

Just Energy sent something in and l called them back. That was how it went and I'm satisfied with them. The price is about the same I'm accustomed to and overall, everything is fine.

I received exactly the same letter that Ron in Sacramento did changing my annual therm allowance from 1,000 to 1/10th that: 100! I live farther south so it arrived on 23 June 2018. I signed a contract on 23 Sept 2017 for gas procurement services at $5.99/ month for 60 months (i.e., expiring on 20 Oct 2022) for no more than 1,000 annual therms. My actual usage for the last 8 months (21 Oct 2017 - 20 June 2018) has been 441 therms, including 3 months (Dec, Jan & Feb) where usage was 90 or more per month; estimated usage based on prior years for the remaining 4 months in this first "annual" period is 35 therms for a total of 476. Check the web: these folk are well-known scammers! Ron & others in CA should file a complaint (as I did) with the California Public Utilities Commission - the CPUC is on to them. Go to https://appsssl.cpuc.ca.gov/cpucapplication.

I ran across Just Energy at Sam's Club and they were offering me a gift card so I looked into the services that they offered.

So we switched to Just Energy thinking we will have Lower bills. Because that’s what the sales lady told us at Sam's Club. Um yeah think again. We are in a two bedroom apartment. Our bill has increased by almost 200 dollars. Before switching to Just Energy we had a monthly bill of 115-128 for years now my June bill is 250 and my estimated July bill is 293 yes 293. On Wednesday we decided to switch back to previous company. And we received an email from Just Energy asking us to come back with a better deal and perks so we did but after login into my account and seeing my next bill will be 293 we are thinking about switching back for sure to my original company. I can’t do 300 for a 2 bed apartment that crazy. You guys are scammers.

I'm not satisfied with Just Energy because they promised to send a gift card upon sign-up, but it never came. I also have called to get my online account fixed up it still isn't fixed. I try logging in and it tells me to verify by email but my email is correct.

I want to cancel with Just Energy. I signed up because I had my gas disconnected for a few days. My action was preventative so their service would regulate my bill and it would be cheaper. Still, I didn't see any improvement. I talked to Semco and Just Energy was more expensive than them. I feel I'm better off with Semco.

I'm not satisfied with Just Energy because they promised to send a gift card upon sign-up, but it never came. Nevertheless, the service that they are providing is fine.

We signed up for Just Energy being told we would "save money"... our bill increased 25% with Just Energy! (hidden fees). After a year, my job changed out of state (no covered with Just Energy) and we sold our house. The new owners did not want Just Energy and transferred service to their name to a different company. Just Energy sent us a new bill with $175 exit fee...this is ridiculous! It would be understandable if I have CHOSEN to go with another company - but I moved out of state and to a state you do not serve! In our new state Just Energy is NOT an option. Therefore they can't be my service here. When attempting to call them they have twice put me on ENDLESS holds that last hours and eventually, I just have to hang up because I have a LIFE. They do not want to do the right thing and reverse the exit fee.

My first contact with Just Energy began in August of 2017. Before then, I was paying $25 per month in gas procurement charges, so you can imagine how happy I was when a Just Energy rep rang my doorbell and told me that he would be able lower my charge to only $5.99 per month, and informed me that the other companies were overcharging their customers. Sure enough, on my November bill I was only charged $5.99, and I was a happy camper—-until today (June 22), when I received a letter from Just Energy stating that they were lowering the annual gas usage threshold from 1000 therms to a paltry 100 therms!

Having heard about Just Energy at Sam’s Club, I wanted to try it and see if my bill would change. The rep working on sales also said that signing up with them could save us some money. We've had the system now for two months and so far, I have yet to take a look at the bill and see if there is much of a difference.

Early May my husband and I was doing some shopping at Sam's Club and a couple of guys for Just Energy had stopped. Pitched a really great offer to sign up for Just Energy, showed us the perks and even offered a $45 Sam's card. Well although I satisfied with the company and its customer service, I feel misled and lied to. I had already had an Energy provider on my account and didn’t know that signing up would cause me to owe them $100. Also it’s almost July and I never even received the $45 Sam's card. Feel ripped off in a way and I asked before signing up was it a scam to get me to sign up, they said, "No."

Just Energy is the only provider I've ever used and I haven't had any outages. I’m satisfied with my experience with them.

I had a service with them. For 4 months they overcharged me and lied to me. I paid everything through credit card in 2014, the balance was 0. Now is 2018 they put me through collections after 4 years for 52 dollars and never contacted me in 4 years, which I contact them when I closed my account as well all my accounts with Royal Bank, another crooks and thefts... All of you don't do any business with this crooks, just go and open a fraud account with Consumer Affairs as well, open a fraud investigation with Equifax, They are crooks and thieves, don't do any business with them.

I went with Just Energy when a guy came to my door. He said my bill will be 29.99 a month. Now I'm pay over 50 a month. They are complete scam artist. Don't trust what they say. It looks like I'm getting charged by them and PG&E for the same gas. They are double dipping. Don't sign up with this company.

Just Energy had a stand set up at a Sam’s Club and I talked to a rep there. They had pamphlets and an iPad to fill out everything. The incentive was that if I signed up for Just Energy, I would get a Sam’s Club gift card which would pretty much cover my yearly subscription to going to a Sam’s Club. So, if I signed up, Just Energy would basically give me a $45/year Sam’s Club card that I could just use to make purchases on. I thought everything had gone through just fine but there was an issue in making the transition to Just Energy from my current carrier BG Energy. They needed some more documentation and I didn’t fully understand what they needed from me. And so, I just didn’t go through with applying for everything. And I’m moving anyway in a month. So, I figured I’ll just redo it at that time.

They are getting 1 star since 0 stars is not an option. We have had a contract with Just Energy since 2007 and up until July 2017 everything was fine. We used the product, got an invoice, paid the bill. We had always been on the budget billing option and knew EXACTLY where our account stood. The account could be reconciled each and every month, add new usage, subtract payments and agree with the outstanding balance. This, as it should be, was a user -friendly option so in case of vacation etc. the payment could be made in advance and we knew our account was always current. Once a year there was a "settlement" month where any outstanding amount was settled or any credit was left to be used up over the coming months. Sometimes at this point the monthly budget amount would change due to changes in usage but it would then remain a constant amount until the next settlement month.

Somebody came over my home and promoted Just Energy. I asked some questions and they explained about its rates and later, they called me and contracted with me. The rate is cheaper with Just Energy.

In the summer of 2017, Just Energy had a booth/table at HEB in Sugar Land on Highway 6. Just Energy was promoting an electricity plan of "Free Nights 9 pm-7 am and a rate of 9.3kwh." They were handing out cards with this info on it. I still have the one they gave me. I signed up with Just Energy through the use of an IPAD. Somehow, the IPAD converted my plan to something else. Just Energy made a bunch of excuses and said that I signed for the Free Nights 9.3 promotion and that the bait and switch contract would get fixed. I then started dealing with a supervisor who eventually cut my bill in half in the beginning to try and fix the problem. Her name is Elena **. She acknowledged in emails that my issues needed to get fixed and that Just Energy didn't have a program to determine how much electricity was used at night versus during the day.

I have been with Just Energy for quite a while now. I did not have a problem with the company until a few months ago. I never had a problem recommending them to friends and family before now, but I'm seriously thinking of accepting an offer from a company that helps my community. I transferred my services to my new home in March. I was doing month to month and as I spoke with the saleswoman she convinced me to sign up for a contract. I didn't have a problem with this. Plus I was excited that I was blessed to be able to have them transferred the next day. Well I explained to the lady that the lights would be turned off at my old address 3 days later on the 21st at the old address. Well a month and a half later as I'm streaming through my emails, I see that I'm getting weekly updates for the old address.

Incomplete information while adding for the flat rate 5.99 plan. Guys I am shocked seeing my bill, PG&E will charge money for transferring gas and Just Energy for Gas and at the end I am paying higher than the amount what I would have been paid without Just Energy. Can someone explain me about this, whenever I try to call Just Energy for cancellation or for any information nobody will lift phone and always same message they are on Holiday. I tried reaching them 100 times and all times they are on Holiday and luckily I tried to reach next stage. They’ll tell PG&E contact number, but no direct customer service for cancelling service, no response to emails... BEWARE.

I went to Sam’s Club and then I saw some guys who told me about Just Energy. They said that because of the membership with Sam’s Club, it’s good for me. They also said I would get the membership for free and I would not have to pay a lot. They also told me each year I’m gonna get $45. With my previous company, I didn’t get anything. I just paid a lot of money. So I accepted. I've been with Just Energy for two months now and it's good.

My daughter said that I shouldn’t have made the change to Just Energy. When I made the change I also felt like I should have stayed with PECO and everything stays the way it was. There were two things that confused me being with Just Energy as I’m older, and I didn’t know why it had to be a change made from PECO. All my bills came from PECO and they took care of everything. And PECO is still sending a bill, but it’s a very slight one. And I’m paying as I go along and figuring that If I could, I’d go change and go back to having everything with PECO and not have anything else.

When Just Energy said they had a better price than anybody else, I went and have them on both electricity and gas. I recommend them. They are fair and we have a good price with them.

Was with them for 3+ years at $140 a month locked in, then got automatically renew for 3 more years. How can that happen? Then received a first increase of $20 a month after they signed me up then another $20 increase a few months later. I asked for an explanation... My consumption! Well, one less person in the house and energy prices has never been that low. How's that possible! I was ready to accept the poison pill after the first $20 increase fair enough... But for sure not the second one.

I set up an account online for a second home in Atlanta, GA. The website has a bug where it will transpose your billing address with your service address. Beware! Customer service seems to be offshore and is not very helpful when they go off their script. One agent told me I entered the address wrong. There is no way I could have entered my billing address in the service address field! Just Energy doesn't service my billing address. If they have bugs like this on their website I wonder if customer data is at risk!

After writing my review the customer service was very prompt to reach out to me and make things right. Very much appreciated.

I was moving into a place April 27th and had called at least a week before to set up utilities at the condo starting April 27th. It turned out that the place was unlivable so I called first thing Monday April 30th to cancel and move utilities to a new place that I had found over the weekend. I asked them to clarify to me that the 27-30 for the condo would show separately on the bill and the 1st-end of bill date would show separately as well but on the same bill. I got my bill and it was $180 for April 20th (not the 27th) to April 30th. First off no one was living in this place so for the bill to be $180 is absurd when nothing was being used and second I never once said I was moving in on the 20th.

I’m contented with the services of Just Energy. I chose them for their rates and somebody I know was working for them at the time I got them years ago. I’d tell my friends to check them out.

Just Energy was walking in the neighborhood and soliciting door-to-door and I was very intrigued by what they had to say. The rep who came was very pleasant, polite, and informative. She asked to see my energy bill and we talked about what the current rate was and what their rate was. And showed me the paperwork and we signed the contract. She then made a phone call and locked it in so that we were set. The process was very simple and easy. There was a significant drop in price compared to the energy company that we had and it was a locked-in rate for 5 years. So even as the energy company fluctuated their rates, which they still do, I’m locked-in at a very low rate. I would recommend Just Energy. I'd tell friends to dig out their current energy bill and contact Just Energy and find out what the price comparisons are, the differences and what the locked-in rates could be.

When I was shopping at Sam’s Club, the way the guy promoted the whole thing about Just Energy sounded really great. My electricity bill is always high especially in the summertime because we own a central AC and from what the guy from Just Energy was telling me I would be able to save a lot of money. Since then, I’ve been telling a lot of people, especially that work at Sam’s Club, about it because to me, it’s a great advantage. Signing up with Just Energy was okay and their team has been great. They treated me like a family of mine.

I used to use IMP years ago and a lady from Just Energy came out on our front door. At that time, they were going with lower gas rates so I went with them. However, my energy bills went up. I called and asked them to give me a notification on when I could lock my gas prices but I haven't received any phone calls since I've been with them. It's their prerogative to keep their customers happy. I've not called this year and locked in my gas prices and I have no problem going back to NIPSCO.

Just Energy's rep caught me at the right moment and he explained and went through everything. They had one of the lowest rates. I took the rate that would stay the same for at least a year then it would go up only so much after that. However, I didn't like that the presentation was a little long when it could be a little shorter. They also wanted both the husband and the wife to be listening. That's not necessary. And I’ve been finding that very annoying. Everybody makes the decision now.

I was told my bill would not go up and would stay the same. If it did go up, it would be by a few bucks. This is not true. I've been paying double every month! I pay the gas company and Just Energy! My bill went from 30 to 60 bucks to 100+! Not happy at all.

Just Energy reps were at Sam's Club and they offered a gift card. We signed up for the service, and though I haven't dealt with anybody and I haven't looked at my bills, I'd recommend them.

My bill from March and April went up, I was charged an extra $79.00 from Just Energy, it made my normal bill go from $30-$40 to $ $70 - $86. With no explanation. I was told it would not go up, but stay around that amount. They lied.

I've come to know about Just Energy at Sam’s Club and the young sales guy who approached and spoke to me about it was very knowledgeable. He did a good job of explaining everything and he gave me a lot of information. I’m hoping that it’s a great change for me because my husband was really mad when I made the change. He had recently seen some things on television that were about changing providers and there was some negative feedback on the news. Yet as far as the service goes at this point, the experience is good.

Just Energy has been supplying my gas and electric for about three years now. My bills have been dropping, dropping, dropping. They give good service and I like that I had no problems with them.

Somebody came to my door and I signed up. However, my bills have drastically increased over this past winter. It's kind of weird. Nevertheless, the best thing with Just Energy is that every few months, I rack up enough points to get a gift card.

The lady told me I could sign up with Just Energy and get a $45 Sam card, so I said, “Okay”, because I’ve been having a huge bill with my energy company. When I was with Direct Energy my bill was almost $200 because I’m in a big home. She told me about the rate, and then I just went ahead and signed up for it. The service was easy, but later on, I felt like I was still getting mail from Direct Energy. So I had to call the guy and ask why I was not switched yet to Just Energy. He said, “You had to call me and get my confirm to start the energy thing.” I told him I already signed the paper and then he was like, “While I have you on the line let’s go ahead and take care of that.” So, we took out the line. He was friendly and nice.

When we first moved in someone from Just Energy came to our door. It was a new house and we hadn’t gone for even a winter yet when they came. But in our previous house, our bill was very high. And since we got Just Energy, we've seen a big difference in our bills from one energy company to another. We need to renew this fall and I would like to renew. I enjoyed it. I have a really good and informative experience and I love having been on Just Energy.

There was a guy from Just Energy that was out in my neighborhood going door to door and he compared my bill to theirs. He told me Anchor wouldn’t be billing me and I was confused about that because how come Anchor would not bill me when I'm using Anchor. The rep was nice and sweet, and he knew what he was talking about. But after him, it was hell. Just Energy was supposed to turn the service on three weeks ago but they never did. They just turned it on last week. Dealing with their customer service was horrible. I was waiting on one person and that person was waiting for another person and this person was waiting on that person. Supervisors were busy and they couldn't get on the phone. I had talked to them from about 8:00 AM until 7:00 PM. I’m very dissatisfied 'cause if I’m having this much trouble and I haven't even got the bill yet, I wonder what I’m gonna go through when I get a bill and have questions.

Just Energy is the Biggest SCAM I have encountered. They sold me a service and locked me in for 5 years. They came in and looked at my bill - told me that according to my usage as a single individual living in a house that it would reduce my costs. Instead, it tacked on an additional $40 to my Hydro and $50 to my gas and for the past 5 years I have been paid over $5000 to a middleman company that never once reduced or modified the cost except to add to it extra "vendor fees".

Somebody from Just Energy came to my door. At that time, I didn't have any provider. I went with Just Energy but I didn't stay with them long. I switched to AEP and there is more money to spend than with Just Energy.

Just Energy came to my door years ago and they offered a good solid deal. I go through NIPSCO and Just Energy shows up on my NIPSCO bill. I've had them for quite a while and I'm satisfied with what my heat bill is in the winter time.

The Just Energy team came to the door and they explained different things to me and I thought it was a good deal. Prior to my change over from Duke Energy to Just Energy, the season was about to change and from that point, Just Energy and Duke Energy were about the same. I've re-insulated my home and done some other things as far as saving on energy, and when I had Duke, I didn't do those things. And then when the season changed into winter and I did my insulation thing, I noticed a difference between the winter bill with Just Energy and with that of Duke. My experience with Just Energy has been okay.

I heard that Just Energy was good stuff and was better than what I was paying. Their team was very good. They were nice and I liked the way they talked to me.

Just Energy was the first place we encountered like that and the person who was delivering the speech was very convincing. We've been paying less than we did before since signing up and the experience is pretty seamless.

In 2002 we began buying electricity from Commerce Energy and everything went smoothly. This month we had an enormous increase on our bill. I just discovered that our energy supplier was switched from Commerce to Just Energy a year ago without any notification. When I called Just Energy last week I was told that they could not find our account and that the company doesn’t sell electricity in California. I called several times and no one could find any record of us! Just how then were they able to charge us over $300 on this recent bill? They said our case would be expedited and we should hear from someone in five days but so far I have not been contacted by anyone. This is just ridiculous.

When I had called to start service with them, they spoke very fast and I wasn't aware at the time how much of a scam this was. They promised to lock in my rate, which was very high compared to the service I had been receiving straight from the electric company (Almost Double!!!). Then they proceeded to charge me for some sort of green energy plan that I had no idea they signed me up for. I called to complain. They spoke very fast when reading the terms and agreements to the point where I could not understand them and I was not aware that they auto renew your account unless you call to cancel.

A young lady stopped me and was telling me about changing to Just Energy and we went with them because of the rates. The service has been good and I'm satisfied with it.

Took a number of phone calls but they finally resolved this. I'm happy with the outcome.

I had a high electric bill and the lady said she would be able to lower my bill so I decided to go with Just Energy. The representative was really nice. She gave me her number in case I had any further questions.

Sounds like I am not the only CA resident dissatisfied with my experience. I had someone come to our home and tell us that we would be charged a flat rate of $10 for gas and that PGE would not be charging us gas anymore. Obviously we signed up! Come to find out I am being charged by PGE and Just Energy now. I emailed with no reply even though they say they will get back in 2 business days. I called customer service and the person I talked to didn't even know what was going on? She just said that what I was told isnt correct and that I have to pay both. When I asked what the benefit of paying for Just Energy she couldnt tell me. I don't understand what I am even paying for and am very upset I was deceived by the salesperson. I was promised that Debra or Debbie who is the sales manager would call me back and explain everything. I have yet to receive a callback.

The Just Energy rep came to our home and explained everything. It sounded good and she said our energy bills wouldn’t go up or natural gas wouldn’t go up for a while. They offered us a better deal than the Consumers and it was all the same pipelines so, we took it. We signed up for this a couple of years ago and the price doesn’t go up or down. In the winter time, they used to go up a lot but then we got a new roof and everything is kinda stabilized.

I signed a contract with Just Energy a couple of years ago and our bill has been down a bit more than it was before. Also, everything is on autopay, so we haven't had any real problem.

I have the NIPSCO people and nothing in the plan was changing. I wanted to try something a little different and I just changed to Just Energy the other weekend.

I went to Sam’s and they did a presentation about Just Energy. I just happened to talk to the guy and I liked it. He was extremely well. I like the price. I was not aware of all the other energy providers but it looked like Just Energy had a lower rate so I thought this might work better for us. I was using through PSEG only but their price keeps changing. I would recommend Just Energy to others.

We were looking at TVs, and the sales rep from Sam's Club said that we could get rebates on Sam's membership from Just Energy. If we stayed with it for a year, the rebates would increase. We signed up with Just Energy about a month ago and so far, the transition seems to be fine. And putting caps on the enegy bill is kind of a nice feature.

We were with Ohio Edison and Just Energy was at our local Sam’s Club. They were going to knock the rate and keep it more fixed plus, their sales reps were nice.

This company is sending shady people over to people houses to trick them into changing their gas provider. One guy showed up threatening me to provide gas service provider otherwise PGE will disconnect my service. He told me he works with PGE to provide gas service. Well, eventually forced me to change gas service provider. I am going to contact local authorities about this scam.

I've used Just Energy for three years and the price is sky high now.

I signed up with Just Energy thinking my bill would be lower because she said I would have set price per there. Well come to find out I am paying two bills one with So Cal gas and Just Energy. My bill is so much higher with Just Energy than my regular bill with gas company. I canceled my Just Energy and come to find out I will be billed two more bill cycles after my cancellation. My bill this month was 105. Compared to the max of 60 dollars. I feel they are deceiving. Do not recommend this service.

I have subscribed to Just Energy a week ago. The lady who was representing them said that it is simple and I would get a low rate while increasing green energy. However, I feel they are not giving the ample differences like what is this and how it is different, or how I will get less than what I'm getting rather than just showing the $70 discount card to me and the fast thing.

If I have one more person with a Just Energy vest come to my door asking me for my Nyseg billing account information it's going to be a big problem. I'm not interested in switching and being harassed about it is starting to get old. I don't know if it is company policy to trick people into handing over sensitive information but this is not okay. I cannot stress this enough. The guy wasn't trying to encourage me to switch by asking me to nor did he give me a speech about it. He just showed up, knocked on my door and was asking me for my electric/gas bill and account information. And if no one from the business is sending people door to door, then you guys got an even bigger problem to look out for. I'm not switching companies, and this is not a good way to go about it either.

I went to Sam's Club and came to know about Just Energy. They told me that their rates are almost same as other providers but they use clean energy. They also said that the bill would be the same over all cycles. So far, I don't see any change and that's good.

Just Energy offered a gift card at Sam’s Club and I figured I would try them. I just started the service and haven’t got my first bill yet, but I'm happy with the service.

I used another company a few years ago and it worked good for a while, but all of a sudden, their prices went way up so I cancelled it. I looked at the regular Consumers Energy rate and it seemed awfully high as well. Then when I went in to Sam’s Club, I heard about Just Energy and I signed up a week ago. The representative I spoke to was very respectful and he was very good at what he was doing.

Stopped at Sam's Club by a Just Energy sales kid. He proceeded promise me gifts and benefits that his organization could lavish upon me if I would simply agree to a few tasks. A minute later I found out he enrolled me in some energy management company. But wait I ask, "You said nothing about a contract". He looks at me in the eye and says "oh no sir this isn't a contract REALLY". Well immediately I realize I'm in the presence of one of Satan's minions. I demand he release me at once. He tells me to contact the company but reads my facial expression and body language and tries to call himself... On a Saturday... Nobody there. You would think he'd already have known that!! Well he did email them however I have experience with dealing with Lucifer and his organization (I plead the 5th your Honor) so I will storm the gates of hell on Monday and speak with a minion. Wish me luck.

Just Energy had better pricing compared to other providers and I would rather have 5 cents than 11 cents. I used PP and UGI in the past and I was paying $130 a month and now, my bill is $53. With how low my bill is now, Just Energy is a lot better. Plus, the person I signed up with was great.

I was with another company then I moved over to Just Energy. I took care of the gas and electricity in my house and the reps from Just Energy explained to me how my rate was too high and with them, it's gonna be lower. They told me that they’re usually a bit up in their regular rate or they’re on regular rate according to states and the cities. I’m gonna get my first bill this month and I’m gonna see the difference. I was able to talk to the guys that were in Sam’s and they were nice. My experience with Just Energy had been great.

Just Energy had a better rate and the cost of service was cheaper compared to my previous provider. The customer service representative was polite and informative. She showed me my rate and I like that.

I found out about Just Energy at the store. They told me about their experience and what the benefits are going to be about. The reps from Just Energy were kind and friendly. They also worked with everything that I needed. I had a wonderful experience.

Just Energy sold me on the idea that I could get locked in to a lower rate than what the gas player that I currently have was using. The company that I go through is Semco Energy Gas and Just Energy became my gas supplier through Semco. I pay whatever the costs are that Just Energy provides to Semco and they’re a line item on the itemized bill that I get from Semco.

I have proof from my bank that a payment was sent on 2/16 to them that was due on 2/28. Claim they never received, proceeded to charge me $31 in late fees and get this disconnection notice fees, not disconnection, but disconnection notice fee. Customer service representative was very rude, told me I needed to pay my bill on time, when clearly it was. Been holding as of right now 25 mins. to speak to a supervisor. Save yourself! DO NOT USE THEM-SCAMMERS!

We've been with Just Energy for about a month. I got the information packet about the energy and the change in Nicor and in ComEd. Compared to our old service provider, Just Energy is a little bit cheaper. I would recommend them to a friend.

When first signing up with Just Energy I was told my bills would be a certain amount per month and possibly even less. When I moved into my own home for the first month or two my bills were great. When I moved I was told my agreement did not transfer over. At first I was told they needed a meter reading and then I was told they have the wrong service agreement ID number. Although in the billing from PG&E all of the building and transfer and everything on my side was done correctly. When asked Just Energy they have no idea why although I called in June to get my billing resolved. They have no idea why they still were not billing me until February of 2018.

Just Energy was going door-to-door and the rep who came was very pleasant, very nice and very convincing. Also, their fee was lower compared to my previous provider. The carry rate is cheaper than the other ones that are offered in the area. I would tell a friend to go with them.

When dealing with Just Energy’s customer service department, I have yet to find another company with such disorganized communication, Within the company and with its customers. I was overcharged for an item that I did not purchase and then was told I had an overdue payment. But they would do a one time courtesy of not charging me the overpayment that was their fault in the first place. I feel like I’m in a loveless marriage with this company. All I do is give give give with nothing in return.

I have been dealing with Just Energy for almost seven years now. I was living in an apartment at that time when their rep came and showed me how it would save me money by going with them and why I should do it. They gave me a lock-in price when I put up my natural gas and it saved me money. Every time I called them, they were very courteous and able to resolve anything. They were also prompt in working with anything when they came out. Then, when I moved from one apartment to a home, it was very easy and not stressful. They switched things over and everything was fine. They are good in sticking to what their plan is and go from it.

For three years, I've been with a provider who raised my bill a lot of times and was rude. I then got Just Energy last year. I got into a conversation with a really nice Just Energy rep at Sam's Club and he told me that if I do my light and gas bill, I'd get a $70 gift card. Also, they were cheaper than the one I had.

We've had Just Energy for a while now. Their salesman called and they were cheaper at that time so we went with them. However, the prices have gone up now and they never explained why.

Just Energy's reps came into my home and said something about a a fixed price for the gas and the electricity for a certain period of time so I went with them. I used People's Gas before and their services are different in many ways. So far, I'm happy with Just Energy.

Somebody told me Just Energy's rate would stay the same and won't keep fluctuating, so I signed up with them. They have good customer service. Their representative was friendly and nice.

When I looked at my bill and Family Energy was on there, my bill was through the roof. When I had Just Energy, my bill wasn't. It's affordable energy that's being sold to me. Their sales rep was polite, mellow and not pushy. It took a lot for him to convince me to re-sign with them. However, I want to know more about their reward points, but it's hard for me to get to my computer and sign up for it.

Everything's good so far with Just Energy. It was my wife who made the decision since we can possibly save some money, which would be nice. Their sales representative was very pleasant. He was not pushy unlike a lot of people, and I have been in sales so I know. I stood back while my wife talked to him, and just walked up and took care of the paperwork. While we still have two weeks before we get to see my next bill and compare the difference, the fact that my wife gets $45 gift card makes her like everything too.

I was going with my local gas or electric company and Just Energy came to my door. They were the first provider to come and I wasn't aware of any programs like that before. I signed up with them and the experience with their rep was quick. Now, I see Just Energy on my bill.

We had a wiring problem and Just Energy's people came out and took care of it. My bill also went down since I went with them. I keep getting these things from PECO saying our service is way over our neighbors’ but it’s because our heating system went down so we had the need for electric heaters, and we knew our bill was going to be high. We’re waiting for the warmer weather and we’re going to get the whole house redone.

I signed up for service yesterday at our local Sam's Club. I was told our usage rate would be about what we are paying now so I agreed to switch service because of the perks. When I received the contract last night the rates were much higher than I am currently paying and I felt like I was not told the truth in an attempt to sign me up for the service. I have been on hold on the "members only" line for an hour and 14 minutes and still waiting. This is HORRIBLE service and unacceptable considering this is supposed to be better than my current service. I am attempting to cancel the switch because I am in my 3 federal business days since I signed and of course cannot get through to customer service.

The worst company I have ever dealt with in my life. Salesman says something and contract says something and their Power invoice have altogether price and after 3 months tells me to move to their Sister company "Hudson Energy" because my Unit falls under commercial Zone. Hudson Energy Charged me double the price for 5 years because I signed contracts three times and 2 contracts were null and void because salesman (Michael) did not had any knowledge and told me that if the market rates dropped down, I would be charged the less of either my contract price or Market price. That's the reason I signed the contract for 5 years. But they kept on billing me at my locked price which is 7.79 cents compared to 3.43 cents which is average of last 5 years power price.

2 salesmen came to my door and talked me into signing up. It was ok. Now the bill has tripled. First they told me I wasn't in a contract. Well my bill says I am. I asked that more than once. They also billed me on computer when I said I wanted paper billing. The guy had me call on my phone to sign up and said, “Just say yes to everything.” Again he said, “Don't worry no contract.” I want out. I am on disability. I am freezing but afraid to use heat. I never agreed to 5 year contract. And they were pushy ** guys.

A door to door salesperson came to my location and told me that Just Energy would lower my monthly gas bill by having a flat rate of $5.99 per month. I just received my PG&E bill and was charged $6.35 from Just Energy in addition to the gas bill from PG&E. My monthly bill fluctuates but compared to last year it should not be this high. I compared usage from month to month and year to year and the bill does not match my consumption - I am paying more than I should be even though they "promised" to help lower my gas bill and that it would be a flat fee of $5.99. I just emailed them to cancel my services. I will update any progress.

A couple of months ago, a Just Energy representative came to my door and told me about their service. He told me that signing up for their program would "put a cap on the price charged per therm by SoCalGas". I asked over and over if there would be any additional charges on my bill or if my bill would change in any way, and he said they could not guarantee savings with the plan, but he assured me that no miscellaneous charges would appear on my bill.

Bill has doubled over the last several months. Paying 8.69 kwh in power (Alberta average is 5.09-6.59 /Kwh) and 5.79 gas (Alberta average is $3.59-$4.89/GJ) and $200 in admin fees and service charges. Service agreement is still in effect according to contract we received. We were prepaying several hundred dollars and received call and a letter complaining about it. We are looking at switching energy providers.

Been with them for about 7 months, and while they were pricey, I thought everything was going smoothly. However after this bill went from $41 to $120 and next estimated bill being a little over $140, with no change at all in my lifestyle (heck I was even gone for the holidays) I am cancelling ASAP. Their only thoughts on the subject after 37 minutes on hold, was to give me tips on saving energy during the winter... Thanks Just Energy.

I had another issue with a bill with DTE and found out that unknown to my wife and I we had been signed up for this program. It is a set amount for gas but since gas prices have been lower lately we have been paying almost double for our natural gas. I feel they are very dishonest and complete scam. I would advise everyone to review their energy bill and determine what their charges are. My next stop is to file a formal complaint with the State of Michigan AG.

Today I found out we have a contract with Just Energy that is set to end in May 2021... First thing is our contract was only supposed to be a year at a time, that's what we were told anyways. Then looking online at the bill and account information you can't find anywhere on there where it gives you length of term, or date you agreed into the new contract term. It just says 40 months remaining and $75 cancellation fee, but from reading on here that 75 will be multiplied by the remaining years/partial years, correct? I am beyond angry about the way this company handles business, hiding information on my account about my account is just the tip of the corrupted iceberg. I was considering moving to another company before I found this all out but there is no second guessing that decision now. That's what I'll be doing.

They are in business to make money, or else why would they exist?? Just Energy's value prop is they allow you the flexibility to cap your rate at .0899 or .0749 when you should not have to do that all. Ride the market wave with ComEd!! We barely went over .059 when we were with. Money making scam!!! 1 star for Angelay the sweet customer service girl that cancelled my contract.

I recently started to pay my elderly mothers bills and realized she is with Just Energy. I received my bill today and there is a "Other Charges" section that lists "Supplier Charges" for $495, on top of my regular charges and bill totals to almost 800$ for last month. People's gas claims it's a Just Energy charge, and looking at previous bills there are INSANE "Other Charges" EVERY MONTH. My neighbors gas bill DOES NOT HAVE ANY OTHER CHARGES. He lives in a similar home to ours. Pays 1/3 of what we do. We live in a 2 story home and keep temps at 66-70 depending on how cold it is outside. Seems ridiculous to me, looking into this matter and will definitely seek legal help if necessary. BEWARE.

I was told a flat rate when I signed up and somehow my electric and gas have both doubled since signing up. I don’t pay for heat or hot water so this colder month cannot be to blame. I spent only 2.5 of the 4 weeks in my apartment due to the holidays. I purposefully unplugged everything you bill. Should have been down 20-30% not up 234%. This company is seriously shady. I will be cancelling my service today. This company gives green energy a bad name because of their lies and manipulation.

I signed up when a lady at Sam’s Club talked to me about Just Energy. I had about six months left on my previous electricity provider. She said Just Energy would pay my cancellation fee of $250. Now I find they will only pay $150. She said her boss has a 5300 square foot home and in the summer his bill is only $58. I live in Texas. (I should have known that was too good to be true but I bought it.) I received my statement for January electricity consumption and it was $77. So, I know electricity in the summer will be considerably higher. When this 2 yr contract is through, I’m out!

I'm writing this letter to report my concern of the action of a Just Energy agent I encountered today in Davis, CA. I rejected an agent's request to sign the agreement. A Just Energy agent came to my door this afternoon and claimed that she was associated with PG&E. Then she promised me 5.99$+ tax gas bills. I asked over and over for confirmation that no other charges will be accumulated, she said there would be no extra charge.

I was approached at HEB and they assured me how much I would save. And free nights. Then I get the weekly estimated bill that said over $300. Called customer service and she told me, “Oh that is just an estimate. I am sure your bill won’t be that high.” Bill comes $302. Called again, they said my bill doesn’t look right and they will have my meter read again. Called again and was told it was the plan I am on, call that same night to cancel once I went back to my old company and was asked how long I been in my home. I said, "15 years, and NEVER had a bill this high." He got quiet this said, “Well we have had a lot of ice lately”... really just energy. Then tells me, “Well we send you weekly emails.” I said I called then. I am so frustrated with this company.

I was approached at Sam's Club by an agent who informed me that I could save on my monthly bill plus receive a $45 Sam's Club card. After signing up, just 10 days into the billing cycle my bill went up $40. I spoke with the agent who got me to signed up and he just said I will just be out of $40 since I get a gift card. Spoke with Just Energy and they said they don’t know why they charged me 19@5.36 rather than consumers which was 3.6. Terrible service and I will be cancelling with them right away. Bad company to have representing at Sam's Club.

I have been running the same things for the last several months. My bill was $174 last month, $315 this month and with weekly usage analysis estimated to have already dropped $30 for next month's bill. Again I have been running nothing different. I have been with J/E for the last almost 3 years and have never had a bill so high. When I emailed customer service about it they just told me my previous bill had been paid. And it took them 3 weeks to respond. That's not what I emailed about! I'm very tempted to change services.

Just Energy is probably the worst company you want to sign up with. A lady came to my mom’s house and promised her that she won’t pay more what she is paying now. Told her there were no other fees. Our bill is twice as it was before. They sell you things that they can’t back up. We canceled a month after we were tricked into signing up and it turned out we never were canceled and they never had any news of us canceling. I had auto pay and was being charged this whole time. I caution anyone who want to sign up. All these one star ⭐️ ratings are all the same story. Told about their services and then customers not getting what they were promised. I did call Just Energy and they will cancel mine and stated that they would take 1-2 billing cycles. From what I read sometimes they do not keep this promise to, it’s pretty sad that we would have to fight this hard to fix their issue.

I had a saleswoman knock on my door and offer me savings for my gas bill. Naturally I accepted and jumped through all the hoops because it appeared that I would only be paying $17.99 a month. It all sounded great until I actually received the bills. On top of the $18.26 from Just Energy, I also had to pay delivery charges bringing my total bill to $41.86. After reviewing how much I paid last year and previous bills, my new "savings" was NEARLY DOUBLE. This sounded very predatory in my honest opinion. The lady that sold me on the savings plan never mentioned that I would be paying a delivery charge on top of their fee. She made it seem like I would be paying $18 out the door and that I'd definitely be saving money on this plan.

Just Energy agents came to my door at the start of winter and they promised me 5.99$+ tax gas bills. I asked over and over for confirmation that no other charges will be accumulated, since it sounded too good to be true. Well it was... What the agent failed to say even when I prompted him is that the 5.99$ is for gas procurement only, there is still the separate fee from PG&E for delivery... Granted I was being comfortable in using gas knowing I'll get charged a flat rate. So my PG&E delivery came at 100$.

I joined outside of HEB and was told how an amazing company. I have been with Just Energy now for about 6 months. So I had a rough month in December so I set up a payment plan with them to be taken out the 31st of December and the 15Th of January the money was not taken out so I call the company. Of course I get someone in India cause they don’t want to pay American workers. So I tell her my story that I set up payment arrangements with her coworker in December and that she asked me for my checking account information. I asked if the money was going to be drafted out in the dates. She said, "Yes" so I tell her why wasn’t the money taken out. She said which I couldn’t understand. She said something like, "You didn’t call on". I said, "I did and I made the payment arrangement". She said that I had to call on and make the payment.

We were approached by a rep at Sam's Club. We were told that our bill wouldn't go up but that wasn't the case. I have sat and figured up in the past 2 months we have been charge an extra $114.62 due to having Just Energy. I called them after I received the 1st bill and knew it went up. Our bill was $100 more than it was the previous month with less usage. I asked to cancel the service and rep tried to explain everything and I again asked him to cancel the service. He said he would and it would be back to normal on the next billing cycle. 2 months later I still am getting charged for Just Energy.

This company is very misleading, I was told my bill would never exceed its regular amount and all of a sudden my bill twice as much as what I normally pay in one month... 25 dollars to 139 dollars. Very disappointed.

I was not a happy camper with the electric provider I had after speaking with your rep. I'm glad to say once again I am a happy camper lol :-). Thank you, God bless, you all have a Merry Christmas. Keep up the outstanding customer service. Your rep assured me of he was very sympathetic of my situation and expedited immediately. Once again thank you Just Energy!

I was approached by a sales representative in Sam's and was guaranteed a lower bill w/ free nights as well as Sam's membership renewal. Needless to say the Sam's membership was not renewed, the early termination fee was not paid to the other electricity provider and my bill is the higher than normal, almost $200 for a one-bedroom apartment; I thought I was making a great change but I feel I should have stayed with Green Mountain.

I've had Just Energy for 2 years. My bills have been pretty great. I love the 100% green energy. I'd recommend anyone to Just Energy. Honest people who came to my door, with respect. I will continue to have Just Energy.

Just Energy was a great company that I like about the company is that the sales reps are very friendly and helpful. The energy is 100% green energy. I like that there's no cancellation fee that I can call at any time and cancel. That is just great.

I have been with Just Energy for 9 months now. I'm currently pushing for the next step in my career. I signed my mother up with the Unlimited Plan which is currently only available through Just Energy and no other supplier. Now she has steady bills, with no additional charges or budget billing need for affordability.

A representative visited my apartment whilst I was extremely sick and asleep. They continued to talk to my boyfriend and have him sign a contract without my written, verbal, or LEGAL consent. MY name and information is on the bills. This will be pursued if not handled effective immediately.

Apparently a rep came to my home while I was at work and spoke to my boyfriend. He signed some paperwork and they changed my service without my consent. I am the account holder, not him. It was during the winter and I just thought my bill was higher due to the weather. I then noticed the 30.00 monthly fee I had been paying for months along with the increased electric charges through Just Energy.

The company has responded and given credit in good faith in which I am grateful for and most blessed for. In the future the only suggestion is to form a plan for emergency turn on service for issues such as these. Thank you so much for a pleasant turn around, thoughtful understanding, and excellent and expedient reply.

I lived in Pennsylvania and had electric service with PECO (Pennsylvania Electric Company). I relocated and cancelled my PECO account. Then I just received a cancellation bill from Just Energy, stating I owed them a cancellation fee. I never signed up for Just Energy. There is no document that was signed by me to enroll in Just Energy. The reviews say that Just Energy is a scam.

I signed up with Just Energy and my experience has been very smooth. I still get my bill through my regular electric company and the rate per kilowatt hour is about the same as it was when I was using dirty electric. As a bonus I got two free light bulbs and a $25 gift card from their perks program in the mail. Nice surprise, but I signed up to help clean up the environment, so I am a satisfied customer.

I've signed with Just Energy solutions with a guarantee of a smaller bill. My bill came today and it's the highest it's ever been since I've lived in my house. Mind you I have been at my address for over 3 years now. This is not cool at all. I was barely making it before Just Energy being a single mom. I totally regret ever signing with you guys.

Two of the representative came at my doorstep and as I was not at home (as they came during weekdays noon) they filled up the form by gathering my info from my wife by saying they are coming from PG&E. My wife inform them that she cannot give her consent without having a discussion with me, so asked them to come in the evening hours. When I came back from office she told me about the incident.

Two people representing Just Energy came to my door around 8 PM. When I answered, they told me they were there on behalf of my utility company to see if I had been enrolled in its new "gas perks program." The verification of enrollment was on my last bill, could they see it please? I asked them what this new program was and one of the solicitors waggled a badge in my face while the two of them ignored my questions and repeatedly demanded that I get a copy of my last bill. By the fourth time they asked me to show them my bill we were all very exasperated with each other. When I told them I paid my bills electronically the woman with the badge rolled her eyes and the gentleman with her asked me if I could access it for them.

I was suppose to have the cheapest plan which was a lie. First bill came out to $159 never had a bill that high then my next bill come out to $319 being a single mom how could I pay that seriously. Customer service takes forever to reach and I never got my visa prepaid card in the mail either.

Yes the issue was eventually resolved and i did not have to pay for any electricity after June 30th. Glad the right thing was done in the end but i shouldn't have had to waste so much of my time getting there. Hopefully this incident has caused Just energy to adjust their policies for future clients.

I have not yet been able to contact PSEG or Just Energy, and I'm hoping that my bill will be lowered once I'm able to touch base. My bill varies between $50 and $150 pretty typically. In the Summer, I see it reach about $150. This is my first bill with Just Energy and it is $660 for less than 20 therms of gas and about 1000 kwh of electric. My bill states that approximately $60 of the bill is the charge for electric and $20 is attributed to gas. (Last month, I paid approximately $150 for very similar usage.) The bill reads that approximately $580 is a charge from Just Energy. I was promised lower rates and all of the information that representative gave me made it seem like I would at the very least pay the same price I was consistently paying before. This is completely unacceptable.

While shopping at Sam's Club, I was approached by a man asking if we supported green energy. I said yes and he said Sam's was offering a $70 gift card just for signing up and there would be no cost whatsoever to us because it is a benefit of being a Sam's Club member. It was also stated that this is offered through the government for supporting green energy. I fell for the scam and signed electronically on his iPad. I researched it after we left and felt so stupid. I tried to call and cancel and they were already closed. I emailed and got an auto reply. My husband called Sam's and were told it already went through electronically from me signing. I feel sick to my stomach for being so dumb. I hope we can get this cancelled soon without there being any cost involved but I am afraid of how much time and effort it will end up taking.

While shipping I was approached by a Just Energy representative. I advised her, I already have existing service through Just Energy. She informed me the company has a Perks Program and to contact the perks department to become registered. I called the following Monday. The Perks representative said they only "deal" with customers who are already registered through the program and proceeded to transfer me to the customer service department through the company. The representative who answered, advised me she will email me the activation and to allow 7 business days. Fast forward 2 weeks, I called the perks department again to see if there was something I missed. I checked my spam, and regular email and I have NOT received the activation for the perks program. The perks department transferred me again to the CS department who transferred me to a specialty dept.?

I had just signed up for Just Energy after one of their representative came to my Front door and said It's a Flat Rate Gas providing company, other than PG&E, He did NOT say: 1. There is a Limit on amount of Gas. I will have to consume (500 therms per year), they just said Flat Rate billing irrespective of consumption. 2. Delivery charges from PG&E that are almost like the one you pay regularly, SO I ended up paying Double charges even for a small amount of Gas (I consume around 20 Therms per month in summer). 3. Then after my 1st billing cycle, having seen the bill, I had called them immediately and requested for Cancellation. They said standard reply... Wait for 1-2 more billing cycles to take off this Just Energy, So you are locked with them for No mistake of yours and somebody giving Incomplete Plan info and Non-Transparent practices.

I recently moved and had to cancel my service, which I was already unhappy with to begin with. I called before we moved to have my service cancelled, WHEN I SIGNED UP. I was told there was NO cancellation fee, which is what sold me on signing up. I called a few months into my term with Just Energy because I heard another energy supplier had lower rates, they were unable to give me what they were offering and I asked, if they offer me something lower is it free to cancel. The associate I spoke with said, "THERE IS NO CANCELLATION FEE UNDER YOUR CONTRACT."

Scammed since 2008. And me and my husband just found out YES in 2017!!! My husband was scammed into believing that there was a shortage in gas and he was given an amazing price. He signed an agreement on 6/2/2008 and on 6/3/2008 called and cancelled the contract. You have 30 days to cancel. Well they never cancelled it and even when I called to complain in 2010 they still continued to bill us. We are in contact with a supervisor and hope that they will make this right by giving us our money back. Again verbal cancellation is ok and that was done so we should have never been charged. We want every dime back from 2008 to today!

I had just signed up for Just Energy April 1, 2017. My bill was supposedly supposed to come down to around $32. My bill this month was around $96. I called Just Energy to inquire why my bill is so high. I understand I have to pay my Gas carrier who happens to be PG&E for delivery of the gas but the delivery charge was $56. When I asked for some explanation the customer service woman was so rude I had to cancel. Then she stated it would be one to two months before my cancellation would go through. She was just very rude all around. So much for trying to be nice to one of those solicitors at my door. A solicitor who shouldn't even be soliciting in my neighborhood.

I wish to register my displeasure with the billing system and the bill amount I have received since taking a decision to switch to Just Energy. Before now, the highest bill I had received was $135 because it was in the winter season. Despite that I hardly stay at my one bedroom apartment because I stay often at my family house, since joining JE 2 months ago, my bills have been constant $177.19 and these displaced my budget and it's against the reason I moved after been told by the rep that their rate of calculation was lower compared to what I had. I have never owed bills, but I think I've been moved towards that now. I called the customer service and the guy spoke nicely and respectful, but promised that this will be lowered in my next bill. I just got another now, same amount. He gave me new rates to expect and an agreement no. **. Please if an officer from Just Energy is reading this, please help.

A lady knocked at the door. She stated she was sent by my utility company to check and see if I had responded to the message on page 2 of my bill, and to ensure that your company logo was on it. I stated that if she was from an energy supply company to enroll me, I had no interest. She then reiterated that she was sent to see if the logo was on page 2 and could I go get a bill? I stated that I don't show my bills to anyone that knocks on my door. She showed me her solicitor's license to verify she was doing business for my energy provider. I stated that it was a soliciting license and in no way stated she worked for National Grid.

I have been with Just Energy over a year now and it has been pure Hell! Every month I have to call in to get an explanation of why I have all of the fees on my bill. Very Rude Customer service representatives. I have requested several times to have a bill sent out to me but I never receive a printed copy of my bill. Also I never requested to have any bills sent by email. Please stay far away from Just Energy!!!

I was in a roommate situation and we are both moving out, the electricity was in his name and he had it transferred to his new place. Since I was staying for one more month, I had prepaid Just Energy for one month so I didn't have a power disruption. At 10 this morning my power was shut off, when I called after being on hold for 20 mins they apologized and said my power would be back on in 2 to 6 hours.

Will have more orders soon since tower is now repaired. I enjoy the art of cost saving in regards to energy efficient LED Lighting around the home. THANKS a lot for MAKING this ALL POSSIBLE... VERY RESPONSIBLE to say the least. Maybe as technology improves in time, we will see cost efficient ways of heating homes in the winter months as well as cooking on the range. Keep up the ventures in the great state of Michigan.

Services was transferred as I requested it. Turned off day I requested it turned off. Good customer service. Will recommend to family and friends. My apartment warm and cozy. My daughters enjoy it here. You all keep up the good work you are doing at Just Energy. Have a blessed day.

Trying to get my visa prepaid card. Thanks. I tried calling but haven't been able to get whatever text I'm supposed to get from your company. How long does it take for you guys to get back to your customers. Don't mean to sound rude but I signed up in December.

I haven't had any problems with Just Energy and I like the bills so far.

I've got an appointment for some electric in my name through Duke but I did it through Just Energy. However, I only had it on for about four days. It was good but I had to turn it off because I didn't stay there.

I have always dealt with the most polite and friendly people when I call customer service. They really seem to want to help the customer and they respond quickly. Thank you for your excellent customer service and exceptional quality of product.

Enjoyable experience with good representation. Definitely pleased with the process of the enrollment... Was quick and easy. Looking forward to using Just Energy and in short Just Energy has great products and I highly recommend! Thanks and keep up the great work!!!

I purchased a home in Killeen, closed on 12/28/16 and had set up my electric online, having spoken to someone who was supposed to get me the best plan. Yesterday, I got my bill emailed to me and it was for TWELVE DAYS and was three times what I had agreed to and had been quoted. I am a senior citizen, on a fixed income and at this rate, I won't be able to buy food. There is no way I used a month's worth of energy (proposed by the 'helpful' rep). I never used my stove, my dishwasher, my vacuum, and just purchased an energy efficient washer/dryer on 1/1/17. I am the only person here and to say I used nearly 600 watts of energy in 12 days is ludicrous. I will be contacting them and advising them that I cannot afford this 'budget plan' and I am getting out of this contract. CAVEAT EMPTOR.

I moved to the new address above and decided to try Just Energy. There was a switch hold on the address. Your CS Dept sent me a form. I filled it out and sent back the required paperwork within an hour of receiving it. I was told 48 hrs the hold would be removed. I called on Monday to find out my paperwork had never been processed. Now my lights will be off because the landlord is turning them off and I will have no electricity for up to 3 days because your company didn't do their job and process the paperwork.

Joining Just Energy was the best thing I have done in a while, no longer surprised to see my bill. Which was not the case before. I am on fixed income and now I can afford to not cut back on my food for the month. Thank you Just Energy for making this possible.

Customer service is great. Employees are always very friendly and helpful. Employees always make sure you have an understanding of what is going on. The reward program is great. I love that I can earn gift cards for places I love just for paying bills.

So I had the pleasure of talking with Alf and Mylz. They are two of the best door salesmen I've ever dealt with and actually took the time to listen to. Keep these guys because they knew their stuff even though it was Mylz's first day. He was AWESOME!

I found a better rate with another company. Did not like the underhanded way. I was told to add 1cent kwh to better the environment as it made me think it was not an additional cost to me. The new company did not promote the green energy at my expense.

Customer service was so knowledgeable and courteous and helped me. This was my first time I've ever had electric in my name. They explained everything to me. I would recommend them. I was very pleased with the price of the kilowatts.

I would like you to change the last name associate to my account because is wrong. The correct is **, and I like to let you know that when I sign up you never told me the end of the billing cycle, and you're charging me 2 days later. That's just doesn’t look right to me. I can't understand why is my billing cycle cut 2 days later and not 30 day later, or at least at the day 30 of the month. Anyway, it is what it is. I just feel that behaviour of you is not right.

The plan seems to be the perfect one for me living in an apartment. Everyone has been so helpful. I will be able to give a better opinion on the service itself once I have moved in and received a couple of bills. Then I will know if there are any unexpected additional charges. Fingers crossed that I have made the right choice.

Very satisfied with the response. All is well.

The agent was extremely helpful and nice. He helped me find a company that didn't require a deposit and signed me up! The first time I got an electric company, it was a nightmare experience. I was totally overwhelmed.

I don't have complaints at this time. Keep up the great work. I'm very happy with this company. I don't really know what I should say because I haven't been with the company that long but I'm very happy with them as of now.

I was with Just Energy before and somehow got kicked off of it. I recently had someone come by and show me how much I was paying that was a ridiculous amount compared to what I was paying. The guy that set me back up with Just Energy was very kind and the process was very easy and I love how I have a lock-in rate for 3 years.

Setting up my service with Just Energy was smooth and quick. I've had no problems.

I had a man come to my door talking about how he can save me money. Truth is they are charging me $8.99 per unit and Consumers Energy is charging only $2.87. My bill this month was over $53 and had I been purchasing my gas from Consumers I would only have paid just over $17. DO NOT SWITCH TO JUST ENERGY. They are ripping you off. I wish I could enter 0 stars. Unfortunately I can't!!

When Just Energy came out and knocked on my door, they explained the difference between my electricity source from before and how much cheaper it was with them. I also liked what I read about them so I agreed to do it. I like the way they bill. It explains how everything is done. They don't beat around the bush when they come and they explain it in layman's terms how everything works. They take the time to put everything in detail on how everything should be. Everything works well.

I just started with Just Energy and a $32 bill is a lot better than $66. Their rep who came and knocked on my door was a really good kid and answered everything that I asked. I would recommend Just Energy.

Just Energy took over my account from another company. So far, everything is good. I talked to their rep who helped me start it up, and he explained things. I haven't gotten the first bill yet, but so far, I'm satisfied with Just Energy.

Just Energy asked for no deposit and the rate that they were giving me for the kilowatt sounded pretty good. I called, spoke with someone and they explained everything to me. It was a good experience.

When I moved from one apartment complex to another one on the other side of Houston, I checked out Just Energy online and start up the service. I've been with them since March. My experience has not very positive lately because of an address change I've been trying to make. I did it online and I'm tired of calling to try to get it done but it still isn't showing on my account.

I have a friend who uses Direct Energy and so I started from their phone number. Then the lady who I first touched base with went to the different electric companies looking for the best plan for me and she found the best plan for me for Just Energy. It's good and so far, I’m very satisfied with them in the 2-3 weeks I’ve had them. However, I’ve got a friend who's looking for another energy company and I'm trying to get some information to give my friend but I haven’t received any brochure, mail, or bill since I did it on the phone.

A third party provider referred me onto Just Energy. There was a cold snap a couple of weeks ago on a Friday morning. I had a baby. Just Energy said that they could get the electricity on by the end of the day and that's what sold me. It took some phone calls but they really did get the service turned on that day. Oncor said that they didn't even have the order yet. I followed up with Just Energy and I think it was a supervisor who made sure it happened. They called me back and everything came out well. I'd give the supervisor and whoever did the check out props for that.

One of Just Energy's sales personnel knocked on my front door and we chatted for a little while. I’m a pretty conservative fellow, and was looking for a way to reduce my utility bills. I’m on social security income and a partial pension from the DA, and neither one of those is increasing. But the cost of living is going up and so far, Uncle Sam is darn yet to give me a cost of living raise. The proposal was interesting and helpful. I signed up to the program recently, and I've received a thing from my local supplier saying that they received stuff but as of yet, I haven’t had any adjusted billing. Still, the experience has been informative and gratifying, sales-wise.

A gentleman from Just Energy came knocking on my door and he said I may be eligible since I'm of age. He wasn't pressuring, and it was a pleasant experience. That's how I started with them, and so far, my experience with Just Energy has been good.

I googled for Champion Energy and called them and they offered me Just Energy. Just Energy was offering the pricing that I was looking for, so I went with them and everything has worked fine. The experience has been great so far. I used to have a different provider and there’s nothing different with the service, but price-wise, Just Energy was offering lower prices. Their team is good.

The broker I went through online found me the best deals and Just Energy was the best deal going then so I went with them. However, I never got my account in full and I never got a formal bill, either. I signed up for it but I never got my account number, how to create a log in and how to log in. I couldn't figure it out and I haven't had the chance to call. I have signed up for auto-drafts and I've already got my first bill. It was just partial because I moved in last few weeks of the last month and so far, it seems okay.

I got in touch with Just Energy when I called the PPL to get service. Everything went fine and is great. I haven’t received a bill or anything yet.

I went with Just Energy because of my auntie's recommendation. My experience with them has been good all around and my bill has been lower. Their reps were very nice when I spoke to them. They were very respectful on the phone and explained everything to me. It's been awesome with Just Energy. I like them.

The Just Energy team that came to my door tried to give people information about them. I've been paying quite a bit more with my electricity and when they saw my bill they were floored. I just started with them so now it's fine. The gentleman came to install a thermostat which came with signing up. That's been a very nice system and very professional. I haven't had any issues with it as far as I've experienced. Everything is good. I'll pay extra for service and I'm saving money. I'm getting great service so, it's a win-win.

My builder gave me a list of companies that I tried to go and find. And the website I went on, they suggested Just Energy. When I called to get set up, it was pretty fast. Their rep was very helpful.

My mom currently has Just Energy and for me, it was better to get Just Energy than other ones that are more expensive and less helpful. The service so far has been pretty good and their team has been real nice and very helpful. It has been a very good experience.

My mother has Just Energy so I decided to go with them too. The guy who came over was professional. Their reps were helpful when I was going through all the questions they were asking me when I signed up. So far, my experience with them is good.