Just Energy Reviews

When we moved in, I looked at different providers through Power To Choose website and researched the different rates. Just Energy's rate was a better fit for what our budget was and they accommodated us more. Their reps were very helpful. They had a couple of different plans available and they helped me picked the one that was gonna be better for us, more tailored to our 1,200 square foot home. I was looking at one that looked cheaper, but their rep explained to me that just because it had the cheaper rate, doesn’t mean it was cheaper overall, and he explained to me what the difference was. Just Energy's service has been great, so far.

I received my first monthly bill yesterday and it was negative 14. I'm confused and I don't understand why. I'm not satisfied with Just Energy because when I called and asked how much they were charging me per kilowatt, the customer service said a different amount than what the sales representative at Sam's Wholesale Club said.

Hi, I was came from central Asia, my English bad, and when big woman was coming she said I will pay only $23 and its doesn't matter how much me and my wife and 3 kids use a PG&E. And she don't explain to me and said me put signs to here, to here and that it. But next month I see a bill for PG&E bill for delivery bill for service and bill for Just Energy about $66 when before I had pay only $32-34! Very bad and I said about this for all my friends and people to don't trust too big woman.

The guy at Just Energy said they had the best rates and offered me a $70 gift card for signing up. He was kinda bugging me, and I went and got the gift card and signed up. However, the rates were not even close to the lowest rates out there. I work for the power company, so I'm pretty sure that I could beat it by at least two cents per kilowatt-hour. I’ve had the service with Just Energy for about three and half months now and I'm not really happy with it. I'm just waiting for my termination date so I can transfer back to a lower rate.

It has been a terrible experience with Just Energy. I paid more to this energy company each month than what I pay for my car loans. I was supposed to save a lot of money when their rep made me sign up promising all the nights free and I can use our dishwasher, washer/dryer in the nights. Let me tell you, we used to use dishwasher every day in the mornings and washer/dryer mostly in the evening before 9 and this was with previous electricity provider and I never paid more than $200 per month. Ever since I moved to this company it is all so weird how they bill. I have no way to verify how in the world we used so many units during the day when the majority of our load we are trying to put during nights which of course they said it's all free. I have no way to verify they're not scamming somehow.

Resolution resolved.

I've had Just Energy for two months now and everything has been good so far. Aside from the gift card that I'm supposed to get, I switched to Just Energy because it was a little bit of a cheaper rate. There has not been much difference in my monthly bill since switching, just a few dollars lower, but I still was gonna compare it to one that should be coming this week again. I figured it will show on this month.

The Just Energy rep told me something about the price where something was gonna go up, but you they lock it in to where the price wouldn’t go up. He caught me right there. Him and the young lady who he was with were both professional looking. They were neat. Also, both of them were respectful and courteous.

The Just Energy people in Sam’s Club were fantastic. They were offering incentives to sign up. I've been with Just Energy for only a few months and the pricing and service has been fine. My only interaction with them has been via the online services and I have no complaints. It's good, so far.

Everything has been going good with Just Energy. I like their service and I'm happy with them. I'm trying to get my brother to switch to Just Energy too.

I went to Just Energy excited to be in a new house. Oh, this is after we have been homeless for almost a year now. I have provided all the documents possible that they have asked for. And still refused saying I needed a signature but there was no signature page of my lease. They kept telling me the same thing and then telling me that the energy would be on the next day or the next day or the next day. It never happened and they kept telling me the same thing. They are unreliable and I would definitely not recommend them!

I've had a good experience with Just Energy thus far. I liked that they have a good program so I went with them. Now I have a lower monthly bill and everything has been great.

A door-to-door salesman told us about Just Energy. We liked their offer of a cheaper bill and the free night, so we went with them. We used another provider before and with Just Energy, we're getting the same thing for less money. Other than that, I've spoken to one of their reps and he was very helpful and always really nice.

When I looked up Just Energy in the internet, its price and its overall value made me decide to work with them. I had a really good experience with their reps and it was super simple to get set up compared to my first experience. I’ve only had it for about a week but so far, so good.

Some guy came to the door and talked to my daughter about Just Energy. She was talking to him and he said it would save us some money. I had Direct Energy and they cut my electricity off. I had to go to a motel one night. Just Energy turned my electricity on and made me really happy. I've spoken with the representatives from Just Energy on the phone, and they did really good on the telephone with me.

My friend referred Just Energy and so far, I am very satisfied with going solar. But recently, I have received one bill and when I was taking the plan, they did not inform me regarding these charges and that they'd charge more. I have called the customer care and they have checked my plan after my call. But I need to see how it will be for the next bill.

Just Energy was the provider for the owners of the property that we're renting out, so we just went ahead and continued with them. Their service has been pretty good. It was just that they were trying to provide documentation of the transfer to us at the very beginning, which caused no energy to us for a couple of hours. Through the times that I spoke with them that day, it wasn't that great. They seemed very annoyed, as if they didn't wanna help me. But other than that, everything has been good.

I was thinking of going with Direct Energy but the house I moved in to had Just Energy. So, I chose to go with them since it was gonna be an easier transition. My experience with their reps was all good but there was an issue with my moving order. I was down for power for four hours because the moving order wasn’t submitted, then it was cancelled. But they got the power turn back on, so I was okay.

Just Energy is fairly priced compared to TXU and Champion, which I had before. The guy that signed me up was really, really nice. So far, customer service has been awesome. They’ve done well. So far, I've been with Just Energy for almost a year now.

Just Energy's rep was very helpful. I appreciate that she came to my job. I work a lot. Sometimes, I don't even have lunch, and she was the one that came here. That made it a lot easier for me to do everything. With Just Energy, I like the honesty and the straightforwardness. I did appreciate that compared to the others who sometimes talk a little too fast. I don't know if they're just trying to do that to go through the questions a lot quicker. But with Just Energy, everything was explained a lot with time. I appreciated that.

Just Energy has been really good to me. I have some properties and I haven’t had any issues with them at all. I had to reach out to their customer service when I cancelled and had to open it up again at another place. Our interaction was fine. They’re professional.

My mom and my dad have Just Energy and I've been with them for about two weeks. My experience with their rep was good. They explained everything really well.

Just Energy is the company that our church use for the electricity at the church. As assistant pastors, we’re there all the time and it always worked great. We never had any problems with it so I decided to use them too. I like how convenient it was to get set up with it and their rep was very nice, clear to understand, answered all of my questions and very prompt. I had a great experience with Just Energy.

I've been with Just Energy for 14 days. So far, so good. I bought this building from somebody else, and they had the disconnect set for the 31st, and they turned it off on the 30th. This is before the holiday. I called in to get the service turned back up, and the person I spoke to said it would be 48 to 72 hours, and that was right before the Labor Day holiday. I was trying to plead with her that I know that it was just an order flow and a keystroke that would turn the power back on because it didn’t require anybody to come out here and do anything with the meter. She just said that's not how it works, and she was very hard to understand. We got a communication problem.

I liked how with Just Energy has no cancellation policy for as long as I give them notice. I also liked how their rate for an apartment is the best out there. I went with them for my daughter who will be moving back into an apartment. Thus far, I'm satisfied with going solar.

I've had Just Energy service for a little over a year and so far, I do everything online which makes things easy for me. Hopefully, our bill will change. The house we’re living in had an air condition problem and that was part of the reason why the bill was so high.

I went to the website where they have all the comparisons of different energy providers. I called them and that was where I got Just Energy's number and their plans. I dealt with the person that was giving me the different rates from the different companies and I signed up with him. I've only had Just Energy service for two weeks and my experience has been good, so far.

One of my mom’s friends has Just Energy and she said it was really good. So, we got it, too. We had CPL before and our bills were pretty high, so we decided to switch. So far, Just Energy has been good. The rep who helped us sign up was really nice and she got to explain to me some stuff because I was new to everything. She was nicer than the people that I have ever talked to over the phone when I ask some questions.

Signing up with Just Energy was fine. I did not get any call from anybody and I did not receive any gift card, which was the main reason I signed up. So, I have to give them a call and see what needs to be done. I just started using Just Energy, and I did not get any of my bill yet, but everything’s been working just the way that it used to work before.

I usually rotate providers depending on who has the best rates. I looked up Just Energy on one of the websites and they had good rates, so I picked them and it was a good decision. So far, everything is going fine.

I was moving so I searched for energy providers off the internet. Just Energy sounded competitive so I decided to get it. Their sales rep was very professional and very courteous. I'm just moving in this weekend and so far, I've only had ordering experience with them.

The rep I spoke with at Just Energy did her work very fast, which is good because I didn't have too much time to be there. She explained everything thoroughly. Our experience with Just Energy is going good. We're trying this out because we have the free nights. We've been with them for two weeks and the service is good so far.

I used Just Energy before and had a problem with them. The bill kept going up when I was gone in bed at night. But now, they tried to reach out to me and they were great. They told me that if I didn’t like it, I could cancel it. It's ideal because if my bill goes over the amount that I think it should be, I can call and talk to them so they can figure something out. Their customer service is good.

I got in one of those internet sites that pick your energy, and I called them and they’ve referred Just Energy. I went off their recommendation. I have power, so I’m satisfied. So far, so good.

Just Energy's representatives were good, and I like the price. I just signed up with them and the policies and their coverage has been explained to me pretty well.

I did have a good energy then and some guy came to the front door and talked me into getting Just Energy, I got tricked. I've had Just Energy service for four years now and I never liked it. It costs too much. I’m supposed to get 9.7 for an hour. And now, it has gone up to 24 cents, and that’s not what the rep said. The price is fine until everybody needs it, and then the price goes up to 24 cents for a kilowatt hour. Overall, I’m satisfied with my experience, I just don’t like paying so much for it. I tried to get a different provider the other day, and it didn’t work out. And every time I try to change provider, the company wants me to pay some kinda deposit, so I can’t switch. I don’t have money to switch. So, I gotta keep on using Just Energy, and 24 cents is just too much for anybody to pay, it’s not right.

Just Energy's service is pretty decent. They informed about the rates and my experience with them has been all right so far.

I had somebody come and sell Just Energy to me while I was in Sam’s Club and they said I would get a Sam’s Club gift card but doesn’t happen for a few billing cycles. That aside, the salesperson was great. She was very nice and pretty thorough. She went through a lot of paperwork.

I been a Sam's Club member for 12 years. I was pressurized, given false details by this energy company while shopping at Sam's club. I lived in this house for 11 years, never has to pay more than $400 per month for electricity bill all along until I switched to this company. What a big mistake, now my bills $550, 610 and now when I cancelled, $950. They are daylight robbers!! Can't believe Sam's club will allow company like this.

Just Energy has been useful to us. Everything is fine. Our interactions with the team have been very good. The first time, they told me the rate is going to be fixed, but I called a second time and they gave me a different price. But they were good.

My husband and I were at Sam's Club and there were two guys from Just Energy standing there with an empty table and one of their plastic brochure things. I didn't know anything about it and I told those guys that I'd like to do a little more research before we'd sign up and change things on something like that. But my husband signed up with them because he wanted to get the $45 gift card from Sam's club. They told me that it wasn't gonna become effective until my next bill. Now, I just paid my bill before we signed up so I would imagine that on the next bill, it would state as far as being pushed over to Just Energy. However, I didn't feel comfortable about it because they seemed very unprofessional and they had been there for two hours and only had 10 people sign up. We can cancel it at any time. If we go back there, we are gonna try and cancel it.

Previously, I had another electricity/natural gas provider. We had somebody walking through the neighborhood and I went with them but then I'm skeptical about it since I don't like people showing up at night. I wouldn't even let some of the other energy providers' reps in because they're so pushy. On the other hand, Just Energy's reps have a lot of energy. The one girl who helped me kept saying that if there were any problems along the line, that I wouldn't be canceling if I needed to because of the charges from another company. She was upbeat. Thus far, I have not heard that I got charged. I have no complaints at this point.

Everything is going okay with Just Energy. We've been with them for more than a year now, and the electricity bill is down. We hardly pay any electricity now, especially in summertime, with the solar. It feels good.

I was searching online for energy providers and I found Just Energy on that. It’s been a month since I signed up for their electricity service and so far, I'm satisfied with them.

I was on a centralized site that showed all the different power suppliers for the local area. I just went with Just Energy, which was the first one. I have used Green Mountain and before that, I had TXU. My last carrier fluctuated a lot for some reason. I haven’t really kept up with my energy consumption but I noticed that it fluctuated considerably. I know that prices tend to go up during the summer, but it was really getting up there.

I went online about 10 years ago to the public utility to find out the best energy provider, and at the time, Just Energy was the one. I immediately got two, three-year policies or contracts on my home and my business. And then since then, I've added my rental properties as I've accumulated those. In fact, I just opened four new accounts with Just Energy and I'm still waiting for the meter on the last one. My interactions with their reps have been great. I like their weekly updates to see how much each of my renters are using. I also like the fact that they do not charge me that base Oncor charge, I can buy a fixed amount of electricity and not have to pay a base for not using enough or using too much. It's just a flat rate all the way across. I'm very pleased with them. As a matter of fact, I have people that I tell about them all the time. I'm very much of an ambassador for Just Energy.

My previous bills was every month and it just kept adding and adding and adding. Last month alone was $400 and no one has $400 just to pay for the electricity. When I was at the 99 Cents shopping for vegetables, a Just Energy guy came to me. I was hoping on changing providers anyway so I went with them. The sales rep was great. He gave all the information and he knew what he was talking about, so I really like that. He mentioned special offers such as free nights and other stuff, and that we might get points which we can redeem as a gift card later on. He also mentioned that Just Energy will pay $150 towards my cancellation fee for the other provider. I wrote an email last night so the $150 will cover something, so I will pay the rest. It has just been a week since I signed up so I'm just waiting for my bills to show up. I did some research on Just Energy and the results were saying very good, so I hope it's the same.

I'm very pleased and I am content on what has happened.

I was looking for a newer company because my electricity bill was so high. Signing up with Just Energy went fine. The sales rep got me to sign up. I'm just waiting to see what the bill is. The rep promised me that it was gonna be low. I hope I don't regret it.

When we were shopping at Sam's, there were Just Energy representatives there who signed us up for the service. The lady was very professional. We had trouble getting the email from Comcast so we ended up finishing our shopping and when we came back, the lady was extremely helpful in helping us open the email and get everything to work. It could not have been a better experience in that regard.

I’ve been with Just Energy when I moved down here to Texas, and their rates never seem to increase randomly like others do. They’re consistent. My experience with the customer service is great. They explained the service extremely well. I'm impressed with their calmness. They’re hospitable. They’re people you can actually talk to.

I used another company in the past and Just Energy’s pricing is a lot better as well as in providing the details. My ex-wife and I used Just Energy, and we've been with them for several years now since my wife got them. I was supposed to call back to find out if I can get on the free nights because I think I couldn't switch over but as far as the service, it has been great as well as the interaction with their reps. Everybody has been helpful and when I pay my bills, it’s a lot easier with the app.

I’ve been with Just Energy for so long and re-signing up with them has been pretty seamless for what it’s worth. When I talked to their reps, my experience with them has been fair and good, too. They’re also helpful but there's always the language barrier where it’s very hard to understand the dialect of the person on the other end of the phone. I come across that a lot but that’s the only complaint I would have.

When I bought my house, I was given the number to find out who the electrical company was and when I called that number, I was directed to Just Energy. They were the cheapest provider in the area, so I went with them. Signing up was perfect and the agent was very pleasant. She addressed all my needs at that time, and got me hooked up on an efficient date so I could move in right away to my new home. She was very knowledgeable for her job and phenomenal with explaining the service but the extras were not as well explained.

The gentleman who approached me in Sam’s Club was super nice and informative. I’ve had people approach me before in stores and I just wanted to move on and say I don’t have the time. But the manner in which he approached was really good. I’ve used other providers in the past like Agway and National Grid, and JustEnergy was, “Well let me give it a try.” Plus after a certain period of time, you get a gift card to Sam’s Club. I frequent there and spend a lot of money. So it was a promotion. The service through Just Energy is seamless. But there’s still money that goes to National Grid. I get my bill from them. It’s just that Just Energy is the one who's supplying, I guess. I don’t know how it all works out but if the price is right, then I’m fine with it.

Someone came here and told me about Just Energy. When I first signed up, the rep was nice. I asked for info and she was able to inform me about it. I've had Just Energy for a month and so far, the service has been good. I received the first monthly bill and it was a little lower.

There was a few incentives with Just Energy, and their rep at the Sam's Club was really good and informative.

A representative approached me and asked what energy company I used and I told him and what our rates were. He then persuaded me to sign up with Just Energy and I signed up. When I got the contract, it looked different. The rates were not clear and I thought the rates should have been different. I started reading more reviews on the company and a lot of people were having the same problems that I was starting to get. So I decided to stick with the original company and canceled Just Energy right away. They then said that I had to call them, so I did as soon as I could.

I have never been so frustrated and disgusted with a company before! I've been calling them it seems every bill/month with concerns about my account. I'm told one thing but there's no follow through, the next time I'm told another thing and no one takes accountability for what's been previously done or said. I've since cancelled my services with this company over frustration especially due to poor customer service but still have to call over continuous bills. Today was the last straw; while I was on the phone with a manager to voice my frustration, the blatantly hung up on me! I would never go back to just energy nor recommend this company to anyone. Very disappointed.

We have Just Energy on our condo down in Texas, as suggested by our realtor. We signed up through a phone call in the middle of closing on the condo, and we told the rep what we wanted. It was quick.

Somebody recommended Just Energy and my brother trusts them. He has had it for years and he says that even though he lives in a three-bedroom house, his bill is good for him. My mother has it as well but she is not very satisfied because her bill is way high and she lives by herself. Nevertheless, the customer service reps were very helpful and they offered me a lot of things about saving money. The service has been good so far and I like it.

I came to know Just Energy at Sam's Club. I've used Green Mountain in the past, and I never had any issue with them. That was because my bill was controlled, and it came as the same amount. But now, I check every month and I’m seeing that my bill is increasing always, never decreasing. It is costing me a lot, and I am thinking of needing to change my connection. I am satisfied, but not fully satisfied. I cannot recommend it to someone else that it is good and that they go with it.

I was trying to install the app but it did not work. It will work somehow, but it's not accurate. But then the result is good. I have very good experience with Just Energy's customer service. It's really good. I like everything.

My experience with Just Energy was the worst ever! Just yesterday I spoke with a representative AGAIN trying to get some answers, the rep couldn't really help me and I was promised that someone will call me back, and I have not heard from anyone. Spent hours on the phone with Just Energy in the past week, was able to speak to three different representatives and each of them gave me information that was conflicting. What a waste of my time and money! My issue is still not resolved. WORST customer service ever. I would strongly advise to stay away from this company!

I'm happy with Just Energy. They're quick with customer service and professional. The guy who signed me up for the service was good and getting it installed was also fast. It's a good service, and I'm satisfied with them.

A lady said that Just Energy only uses clean energy and I liked clean energy. She also told me, “Oh, you’ll be getting a gift card this year. You’ll get another one next year.” And I don’t really know that she said two or three years at the enrollment time we would be getting a card, but I never heard from anybody after that. Still, I haven't noticed that my bills have gotten any higher, which is a positive.

The representative who approached me at Sam's Club regarding Just Energy was great. He talked me into Just Energy. The only question I have is we’re supposed to get perks for using it and I’m not quite sure how I could get that set up because I couldn’t quite figure that out on the website. While my bill is lower, it's also summer so I can't compare it to anything.

The prices were always much higher than what I pay right now and that was why I was shopping around for different energy providers. Now, I have better rates with Just Energy. I have a reasonable bill until when it gets cooler. It goes up really expensive. But so far, it’s okay.

I was walking in Sam’s Club and a rep stopped me and we started talking. She was very cordial, friendly and she did a good job. I got interested in Just Energy in order to save money, and though I haven't really noticed any big difference yet compared with my previous provider, I’m on a level pay plan on my electrical, and so it’s pretty much steady. Also, I’m supposed to get a Walmart card in the mail, which I don’t know when that was supposed to come, but I was just looking to lower my cost.

Just Energy's salesman was very nice, very professional, and not pushy. But he said that I was gonna save totally on our energy bill and that they were gonna give me a $75 gift card. He said it was a win-win and everybody was converting to it. He also said that there was no contract and I could cancel at any time. So, I gave it three months. But my bill had been consistently higher during that time and I'm not happy so I'm canceling it. My energy bill went up way more than I had thought when I was told that it was definitely gonna go down and I paid higher than what the $75 gift card was if I total everything up. So, I would not recommend people to switch to them.

Just Energy is our gas provider. We've been on two bills with them and it has been fine. They are a little bit cheaper than Consumers at the moment. I watch every month to make sure they don't get higher than they were. I've used another company before that was originally cheaper, but then as soon as they got busy and started using gas, they went above Consumers, so I dumped them. I even paid extra to get reconnected to Consumers because I didn't want to deal with the other company anymore.

I heard that Just Energy was a good company, and I love them. Their reps are all kind and good. I like the deal with my kilowatt now because my kilowatt was too high. My light bill ain't been so high lately. It's around $34 and it's the least light bill I ever seen. I like it and that's why I'm gonna continue using Just Energy.

Just Energy's team has been good and everything's fine so far.

I heard about Just Energy by going on Facebook and my interaction with the team at Just Energy was fast. I liked the service. They told me that I qualified for free nights so I went with them. Compared with the provider I had before, my monthly bill with Just Energy was $200 less.

I heard about Just Energy through Sam's Club and I signed up for the service. I met with a lady, took care of the information that I got home and got online and accepted it online. I'm on a budget plan, so it doesn't really change, and I just pay the budget.

There were people at Sam's Club speaking about Just Energy. My interaction with them was very positive. One was fairly new and a supervisor or manager came over and helped because the first rep wasn't totally familiar with some of the questions that I asked. I went with Just Energy because of the way they explained in the time that they took. There was supposed to be a gift card or something automatically mailed out and I'm wondering when that will come. But for the bill, I printed it out and it seemed to be lower.

I bought several properties in Texas and even if they’re temporary knowing that I’m gonna sell it, I would use Just Energy because they’ve already got my information, and it’s super easy. It takes me two seconds and it powers on. And then if I request power to be on like when my renters move out, I just tell them I need it on a certain day and ask if they could run it then. They were very helpful. And then I go online and I have all my bills on automatic bill pay which makes it super simple. I don’t even think about it. And with the perks, I was able to get a free new thermostat for one of my units. I would recommend them.

DO NOT get in bed with this company. They are thieves in every sense of the word. The rates and customer service provided are terrible. I told them I was leaving and they still charged me 175.00 for terminating my contract. They said I inform them correctly before I changed providers. I call you 5 days prior saying your rates are too high and I need to find another provider. HOW IS THAT NOT CLEAR? They record your conversations but WON'T ALLOW you to listen to what was said, so you have to take THEIR word for it. Do yourself a favor and RUN from them.

I googled electric companies in Dallas, where my husband has an apartment, and then I got sent to a group that helps pick the best one, and some men helped me choose the best one out of several. The guys told me that the best one for an apartment is Just Energy and that I just need to keep them for three years and that if we let them know we’re moving out, it won’t be a big deal. I told them to sign me up without even understanding that. What if my husband doesn’t live in Dallas for three years? What does Just Energy expect? I guess we just pay a fee or fine or something since they are giving us such a great rate. I don’t know what’s gonna happen. But the guy’s told me, “Well, don’t worry. If you just tell them ahead of time, they won’t care.” But guess what? He said that, but I didn't see that in writing.

Establishing my electricity with Just Energy went very nicely. They were courteous and they went through all the details that I needed to know about them. Their rep was able to answer any question that I had to ask. I hope they would maintain affordable rates per kilowatt.

I heard that Just Energy was cheaper and I signed up with them. It's going good so far and I'm satisfied with their service.

Just Energy sounded like it would be a lower rate, and so I signed up for it. That process went smoothly and the interaction I had with the team was great. I've had them for about three months now and had gotten one bill so far.

I used to have Direct Energy and I was their customer over 10 years. But I had to cancel because we moved out of the house we were renting then when we were buying our own, I called them back but they weren't giving me a good deal. I was going through it online and I saw Just Energy, so I called them. So far, I am very satisfied with the switch. I just received our first bill, too. I thought it was gonna be a lot ‘cause it’s a big house and I was terrified to find out what our bill was. But it’s only 141. All in all, everything’s been great with Just Energy.

Just Energy is my electric company now. I just bought this. Their people have been good and very knowledgeable. I haven't had any problems.

Just Energy was cheaper than the other companies. I was able to take advantage of some money back at the end. However, I hate that we changed because I’ve got all these calls. I had a call with Just Energy today. I just spoke to a woman for a long time today because she was saying somebody else has said we were signing up with them. So, I’m getting ready to go right back to a particular company and forget everybody because it’s just a bunch of cheaters. When I signed up with Just Energy, I didn’t feel it was confusing then, but it’s been confusing ever since. I get a phone call every other day and stuff in the mail. So, I’m sick of that. I’m not thinking much about Just Energy's service right now because they bother us too much.

I’ve been with Just Energy for several years now and never had an issue up until 2018. When my contract at “$.089 per KW with free nights” was up, I resigned another year for $.13 per KW with free nights. I wasn’t crazy about the $.05 increase but was happy with the company and customer service so I signed and stayed with the company. When I got my next bill, instead of the agreed upon $.13/KW & free nights, my bill reflected a flat $.19 per KW. When I called customer service, he apologized for the confusion and reassured me that the rates would be adjusted and would show in the next billing cycle. He would not refund the difference that I was overcharged, but instead compensated 2/3 of the amount owed in gift cards.

Was confronted by salesperson during visit in Sam's Club and encouraged us to try out Just Energy to save on our electric and gas charges. Salesperson indicated no extra charges to switch and try out Just Energy and if not satisfied we could always switch back at no extra charge. First bill we received that involved Just Energy prices was way higher (150% more) than any of our other monthly electric/gas bills. So immediately called Just Energy to cancel and switch back.

Just Energy said that there will be low cost on my bill. I contacted their staff and they said that they won’t charge the Oncor bill that was why the rate would go down. They said that it would be very cheap. But still, my bill is at 89. I live in a one-bedroom apartment with no washer and dryer. There is no use of the stove either. I only have one fan, one light and a normal fridge. And AC only starts at night because in the daytime, I leave home. Overall, the rate is high and it’s not acceptable. I just want to be satisfied with this. Otherwise, I don’t have any problems with the light.

A marketer at the grocery store recommended that Direct Energy would be a lower cost. He also said that if I wasn't pleased, then whoever else could match the cost then I could go with whatever way. So then I went back to my old provider, Reliant, because they gave me a call and matched the price.

My experience with Just Energy has been good. It’s a better service. My previous provider compares really poorly. With Direct Energy, I have noticed a lower monthly bill and my interactions with anyone has gone pretty good as well.

I had Just Energy in my other apartment. And when I switched it over, they put me as a new customer. And I had gotten a night free. They have a good program. I go to the app and I pay through the app, so everything is convenient for me. It's a pretty good light company.

I was shopping at Sam’s Club and spoke with somebody about Just Energy. She was good. I've had Just Energy for a couple of months now.

I spoke with one lady at Just Energy and she was very helpful and welcomed me on board.

Someone who works for Just Energy came to my old address. I liked their free nights deal. I haven’t gotten my first bill yet, but so far, so good. I just had a few little difficulty at getting my address changed at the beginning, but after that, everything was fine. The first two reps I dealt with were fine. I felt like when things were being done and my address system would change and all that good stuff, the customer service reps answered all my question, but they didn’t do anything. Luckily, the third time was a charm and the third person I spoke to was able to get everything handled.

Some reps came in our neighborhood and presented Just Energy. We've signed up and have been with them for a month. So far, I'm happy with my experience with them.

Just Energy sounded like a fair deal and that was why I chose them over other providers. Also, the rep I spoke with understood what she was talking about.

My cousin is renting me her old house. I tried to get the mails sent to my mailing address, so I can get the bill right away to make payments on time. And that's when everything got switched over. I was living in Lacoste, Texas with CPS. I moved a little further out, and that's when I figured out it was Just Energy that was superior. Everything got switched over. I got a new account. It's in my name, and it goes to my mailing address.

My electric is from the city and no one could support or give me electric except my city. A lot of companies tell me they cannot do my house. But Just Energy is good. Plus, their customer service is very nice.

My parents usually try to get the best price and they have Just Energy. My experience signing up was okay. The rep was a little hard to understand because he had a strong accent. But other than that, it was good. I definitely felt like he was just trying to get me to sign up.

Just Energy's services were a whole lot cheaper. It was really good. We had no issues.

The other provider that we had was in my mother-in-law’s account, and she had passed away. We took over the house and we needed to get it under ours. We had somebody from Just Energy come to the house and we just switched over. The enrollment process was very easy. They were able to explain to me about everything and how the kilowatts were working. Our kilowatt per hour is almost half of what we were actually paying on the other one. I was almost paying 19 something, and now it’s 13.30. Everything has been good so far.

The guy that I called to set everything up at Just Energy was very helpful. He made it really easy. He said to try it out and see how it does, and then if this plan doesn’t work for me, I can call back, switch and get out of contract without having any fees.

We spoke to the Just Energy representative, and he was a nice young man, trying very hard. The interaction was fine, and I felt it was time to switch. Also, I'm supposed to get a gift card once I pay a bill.

Worst electric provider ever. That switched my service over to them before I had agreed upon. By doing this they caused my current provider to bill me an early termination fee. Promised 10cents per kwh. Got the contract and it said 20.02 per kwh. They are a bunch of liars who thinks they can do whatever they want and get away with it. I will fight for my $135 back till the bitter end. It's the principle. They straight up screwed me. Just Energy Just Sucks.

Just Energy gives a little bit more service and their sales rep was a pretty good service person. He explained as far as the different service they have.

Someone from Just Energy called me and we chatted really well. The conversation was just lovely and I liked everything she was telling me. They offered me some nice things and they were more reasonable. I like their service so far, but I still haven’t gotten my Visa card.

Just Energy has better rates than the previous providers that I've had. Their service reps are nice and friendly, too.

Just Energy is too expensive and I'm paying almost triple. My bill is about $170. I paid $80-some for the first month and this month, my bill was $100-and-some. In my previous company, I was paying not more than $70 so that's a big difference. It's too much for a one-bedroom apartment where I only use the air conditioner and the refrigerator. Everything else is off.

In the beginning of this month there were some representatives walking around in our neighborhood trying to get people to sign up. And I've been looking to switch because I feel like my bill keeps going up with my electrical company, and I don't understand why, and they don't have answers. So, I was kinda tired of it. The rep from Just Energy gave me some information, said, "I'm gonna email you this stuff. I want you to get ready. You go ahead and sign up, you'd be good to go." I thought it was cool and I asked him twice before he left, "Now, this isn't signing me up for anything because I'm not sure who or where I wanna go to yet." He said, "No, it's not signing you up for anything yet. Once you call back and verify everything, you're good to go." I said cool.

The setting up process with Just Energy was long, but the two guys I dealt with were pretty cool. They were talking about getting signed up. One went over the rules and everything. He told me it wasn’t gonna take long but that was a lie. He was just doing his job though and he was nice too. The other one didn’t have anything to do so he sat and played with my son. That was cool. He enjoyed playing his game while the other one was showing me the rules. And if I had any questions, he would come over where I was asking the other rep if he needed him. And he said he was fine, so he went back to playing with my son. So, they were pretty cool. Still, going with Just Energy was pointless. I used PG&E and I haven’t noticed a difference at all. I shouldn’t have wasted my time. I took time out of my day for nothing. I don’t see a change in my bill at all.

I was renting a house and they were with TXU. Once I found out my father and my in-laws were out of the contract, I switched to Just Energy. Signing up was not bad and they gave me a good deal compared to TXU. Their reps were A-1.

I moved into my apartment complex and I called someone, and they gave me the prices and told me Just Energy would probably be the best for my living situation. The sign up process was super easy and really fast. It happened within the hour over the phone.

My cousin told me about Just Energy and the rep I dealt with was very nice and informative. She was great. She talked very fast but all in all, she got everything she needed to say out of it.

I had Texas Energy before but Just Energy could beat my current bill. It was 30 bucks cheaper. I got it at Sam's Club and their rep Skye was amazing. The free nights and weekends was a great offer too. The only thing is once I re-sign my lease, I'm gonna have Just Energy discontinued.

The lady and the gentleman that came by here in front of my house from Just Energy were really sensible. They explained everything to me, showed me the IDs, where they were from, and were real nice. My bills have never been high, but it’s lower now. I appreciate them helping me out.

I've signed up with Just Energy recently and my experience with them has been good. Their rates convinced me to use their services. So far, I'm content with the service I'm getting and I haven't had any issues with it so far.

I like Just Energy. My mom told me about them and gave me their number. Their reps are okay with me. Their professionalism and courteousness are fine. But my light bills are being high and I’m seeing around 130 to 140.

Just Energy was set up by a little umbrella company that always finds me the best deal. They ran all the numbers for me and found that for what I’m utilizing in my wattage, that Just Energy would be the best fit. I recently switched over to Just Energy also because my company before had set me up on a rate that was only good for one year. And then I wasn’t using enough energy and it was costing me more money. And then they wouldn’t switch me back, even if I wanted to quit service and restart like a new customer. So those are all the things I’m looking forward to not happen again. 70 bucks is what we have it set up as.

I was a former customer of TXU, and I got online. I was trying to look at the rates TXU was offering. And I pulled at the screen that had a number that I thought would take me to a TXU representative. And instead, I ended up with a fabulous woman who apparently looked at usage and then made recommendations on other service providers. And she recommended Just Energy. I recently got Just Energy and it has been seamless.

I had renters in my house and before they moved out, they had Just Energy. I had it changed over to me and the reps at Just Energy were fine. So far, my experience has been pretty good.

I transferred my husband's account with Just Energy to me and everything has been going fine thus far.

The Just Energy rep I spoke with was fine and he answered all my questions thoroughly. I was told the bill should have been less, but so far, my bill has been high with Just Energy.

I'm moving to Texas from Virginia and I went on the Texas Power To Choose website. I talked to a representative on the phone and they recommended Just Energy. She had told me about the flat rate which sounded appealing to me, and she helped me set up everything. She was very patient with me. I had seen that some of the plans said free nights and weekends and this and that so she explained all of those different plans and rates to me. She was very knowledgeable. I don’t really know anything about any of that because here in Virginia we don’t get a choice. We have who we have and we have to go with that.

Just Energy was convenient for me which was why I used them. My experience with their reps was a good one and I didn’t get any mess of it between the lights on.

My friends use Just Energy and they recommended me using it. I called Just Energy, but they couldn't accept the deposit. I got a big deposit charge and I didn't have the money for it so I called back again 30 minutes later, but all of my information got deleted. I had to do another credit check, another this and another that. I’m very dissatisfied.

I wanted to try something different and got Just Energy. I had a problem with them, but they worked things out. Just Energy has been good and I saved good.

When I signed up with Just Energy for my rental home I told them it was a rental and that I didn't want to be penalized for not using the entire two year contract. I was assured that if I got a tenant they would waive the fee for early termination. They. Lied. They charged me the $175 fee and then denied they ever said they wouldn't. So just beware, especially if you need something short(er) term NOT TO USE JUST ENERGY.

Just Energy is the electricity and natural provider that meets my needs the most. I went from a 3,000 square foot home to a 1,000 foot one. I went with Just Energy and I've really appreciated the service I've gotten through email communication and knowing who my provider is. There has been a huge difference in my bill since then.

We were at Sam's Club and the representative there asked us what energy company we had. The rep told us about the current deal that Just Energy had and it seemed pretty good. We signed up on June 14th and things have been going well.

I left my energy provider, checked online and found Just Energy. They have fair prices. They are friendly and professional.

My parents have Just Energy, so I got it from them. The switch was great. The guy that helped me out was telling me all about it and he would answer if I had some questions. The service with Just Energy was pretty cheaper because I was overpaying with some other company.

My experience with Just Energy hasn't been so good. I had to pay a big fee upfront for them to get started. I’ve been dealing with a lot problems lately and I'm not able to pay my electric bill which is due today. So. I was trying to get an extension without getting any late fees added and Just Energy won’t do it. I called them yesterday and their reps told me that I would have to call today as my bill wasn't due until today. When I called them today, their rep told me that I would just have to pay the extra fee. I’m very dissatisfied because they didn’t work with me on that.

I was actually looking for a company after I got mad with the company I was with. Just Energy was the first company that I called and the rates they gave me were lower than what I was paying. I went with them and I've been happy with Just Energy so far.

I found the Just Energy brochure and I called in. It was good and easy getting ahold of them to switch over. I was told that nights are free and it seemed like it was gonna be cheaper but it was the same with what I previously had.

So far, things have been good with Just Energy.

July 11, 2019 a person appeared at my door and asked me to show PG&E bill. And after a short conversation I shown statement for June 2019. He pointed that PG&E charges me $1.82 per therm for natural gas (which is true). And said that Just Energy (JE) can offer $0.86 per therm fixed flat price for 5 years. Nice, I said yes. Later, after a brief research, I found out that JE doesn't include delivery cost and surcharges and fees. I also found out that "pure" price PG&E charges me for natural gas itself was $0.21 per therm for that period. Four times cheaper than JE offered!!

I knew of Just Energy through my landlord. I got my bill from the company and compared to my previous energy provider, the one I had before was cheaper. I would still rather go back to them. Other than the bill, Just Energy's people have been pretty good so far.

Several weeks ago I received an aggressive series of knocks on my door. Thinking it was urgent, I opened up the door to see a Just Energy representative standing there. The person asked to see my utility bill from the primary utility provider, which I foolishly showed him. He then explained that he needed to make sure that Just Energy was showing on the bill. He worded it in such a way that made it sound like Just Energy was a subdivision of the primary utility company, and this was some sort of internal issue that they needed my approval to resolve. He also said that the only thing that would change is the fact that Just Energy would be the name of the gas provider. He asked for my signature, which I foolishly gave him, believing that all I was doing was resolving some internal issue for my utility company.

I just moved in and found Just Energy on a website. They had one of the better rates and I was told there was a free cancellation if I talked to them directly. It has been fine so far.

I switched to Just Energy to reduce my bill. The rep at Just Energy was very efficient in his marketing. That was nice. Once I switched, my previous energy provider called me and they said that they would provide whatever as far benefits that Just Energy is providing to me. Just Energy is awesome and for now, my experience has been good with exception to the high charges. Just Energy is costing me $100 more than my previous provider. I used to pay 130 to 150. Now, it's 230 to 250. I saw the bill yesterday and it was around 233. I'm kinda confused as to what to do next because my average usage in the last six month never crossed 1,000 kilowatts. But I saw in my bill that I was at 1,800. There are a couple of charges like Green Energy. I'll wait for one more billing cycle and analyze my bill. If it is something wrong on my end, I'll try to correct it. But if not, I will call the customer care to discuss that.

I went with Just Energy because of the price and the fact that they use renewable energy sources. We had no problems changing over to them. They've been really good.

I liked the cost of Just Energy. I went with them and their service has been great. They've sent out two different reps and they were pleasant and professional. They were really nice and weren't pushy. Our bill went down the month after we signed up. Thus far, I'm perfectly satisfied with this company.

I had done a thing online to find electric service for my new area and when I called in, they said that Just Energy would be the better fit for me. I knew we’d be consuming a lot, like over 2,000 kilowatts a month. With Just Energy, we wouldn’t get charged for going over that and so far, the experience has been good. The team there was helpful. They did what needed to be done and we got our meter up. Our power was on as soon as they clocked our meter in.

My bill was almost $200 a month with the company I had before and for a townhouse, it was just outrageous. Just Energy is much better. The rates are great. My bill was $90-something and I was good with that. We had a power outage one time and before I could call Just Energy, they had already sent me an email letting me know that there was an outage, now it's working, and I appreciate that. They are doing a great job and I'm enjoying them.

We signed up with Just Energy at Sam's Club to get a discount card, but we haven't noticed any difference at all with the other system and there is nothing beneficial to Just Energy. But their customer service team was fine.

When I switched from TXU to Just Energy, it was because TXU wasn’t proactive in letting me know that my current contract was expiring and didn’t offer me anything comparable to what my contract was. I got a surprise bill that was almost double what I had been paying. If companies would be proactive in letting their customer know a couple of months ahead of time that their current contract was expiring and would offer them something comparable or better than what they’re paying, that would be a good way for retention on current customers.

Just Energy is working as I need it. It keeps warming my house and I don't think the heater's ever broke down.

Just Energy is less expensive than my previous provider and their reps are very thorough. They answer all my questions and they take care of everything we have. They also offer the free night and weekend, and it's wonderful. Everything is great and I have no complaints.

Just Energy was the provider for our area in Devine and when we set the service up, the rep we dealt with was a really nice guy. Our interaction was wonderful. With them, the usage was low but the extra charges, like fuel charges, concerned me. That pushed my bill up quite a bit, as far as the amount. Other than that, my experience with them has been good so far.

The salesperson that Just Energy sent out told me that we would stay with BG&E. There wouldn’t be any changes to their account. The only thing she said was we would get a lower rate. But the first thing I get to notice was that I was being switched to a different energy company. I was lied to the entire way, and as a result, I decided to cancel. All the information we received from the salesperson seemed to be a lie.

Originally, I was gonna go with Just Energy because I thought it would be cheaper and more affordable. But that didn't turn out to be the case and it turned out to be worse. I also have an issue with them at the moment because I'm getting charged for services that they are not even providing me at this time. I found this out yesterday, so I was gonna call back to disconnect. I even talked with my distributor. I'm still being charged with TXU, so it's not gonna work out.

I called one of these websites where they gave you different choices of who to go with. I told them what I was experiencing and they told me that the best deal for me would be Just Energy. So, I told them to sign me up. Before that, I've used Cirro, TXU, and Reliant and with them, the bills just kept going up without even notifying me. I've been with Just Energy for one month now and so far, it looks really good because my first bill was only 41 bucks. That was really nice. But I prorated cost because it was a partial month.

My uncle got me started with Just Energy. We were supposed to get $50 each because he referred me to them, but I haven't received it yet. Other than that, their service has been good so far. I've had a very good experience.

I was with Great Mountain before but Just Energy was cheaper, so I switched over. The people who set me up were very nice. When the prices went up with Green Mountain, I called them to lower it and they said they'd do it once. So, I'll see what happens with Just Energy when that time comes.

One friend of mine recommend Just Energy and the service that they provided before for me was good. My experience with the people at Just Energy was good and easygoing. They worked very good.

I'm on a fixed income, so there are lots of times when I could not afford to pay those high bills. Some girls over there at Sam’s offered Just Energy to me and told me about it. I kinda liked what they said to me and what they were talking about, so I signed up. It was easy. I just sent all the information to them and they did it all. So far, I had the first bill which was only $37, but I don’t know how much it's gonna be the next month. I'm using just a window unit instead of a central air, so it doesn’t use that much electricity.

I just started with Just Energy and my electricity is working. I haven't gotten a bill yet. It's gonna be higher because it's not as good of a rate as I was getting before, but I couldn’t get that rate anymore. They said it was the best rate I could get now, but it's nowhere near as good as I had before. Other than that, so far, so good.

My recent company told me about Just Energy and I liked their prices. From what I'm seeing and what I was told, it's a solid price and their service was really quick, too. I kinda liked that on the same day when I signed up, the set up was done pretty fast. But I had some confusion with what plan I was on and price wise, I'm still trying to get that figured out. But for the most part, whenever I've called, their reps were helpful and informative.

My energy bill has always been 135, 125, sometimes 95. And I was told that with Just Energy, it was gonna be less than that. Their rep was so convincing. But, the first bill I got is higher. The highest my bill had ever went to was 169, and this month was the same. The price on my bill ever went that high was when I had guests over for almost a month. My kids are away and I leave my house in the morning for work. I don’t get back home until 7:00 in the morning, and then I leave again by 2:00. So, I don’t know why it’s that high. I would have to see my next month's bill to know if there would be a difference. I also had an outage once. I was going out when it went off. But it came back on after an hour or so. Other than that, my experience with Just Energy has been okay.

I liked the Home Depot advertisement for Just Energy and they are the first provider I ever switched over to. My experience with their customer service team was great and they assisted me in getting the account set up, with the transition, and with the explanation on how things would work.

Just Energy was at my parents' house trying to get them to switch over, and I ended up switching over. I got a zero deposit and the sales rep I talked to was pretty nice. He was also professional and he was surprised that I told him to let me sign up with them.

Our experience with Just Energy has been okay as far as it providing energy just as any other company does. The power works when I come in. I’m gonna give it a full-month cycle just to look at what my bill is. But outside of that, I've had no problems. Also, their door-to-door salesman who came to my home was professional, courteous and able to answer my questions.

Just Energy has been all right so far. I've only got one bill from them, though. They sent me some kind of electronic thing saying my bill was gonna be $250, and I promptly called them and told them they were out of their minds and if I see a $250 bill, it would be the last bill they would get from me. And so, the bill actually came and it was only $142. I don’t understand why they would send out the email saying one thing, and then send a bill that said something else. But I'm happy with $142. I would be definitely unhappy with $250. That would be the highest bill I've ever had in my life and I'm only gonna get one. But other than that, so far, so good.

Just Energy is very poor. When we signed up, I gave the man my debit card authorization to do a bank draft. I wake up yesterday morning and I have past due bill. I called and the customer service helped me. They said that it's never been done. So in addition to having a $67 bill, I had a late fee which I do not appreciate. I'm not late on my bills and I have everything drafted out of my checking account and I was really pissed. We were under the impression that our bill was going to go down and so I had been paying about $140 a month. According to the information I got, it's gonna be close to $180 and it's about $40 higher. We live in a brand-new house that’s very energy-efficient so I'm not happy. I have a contract through 22 and it's what the bill said. I would not recommend them.

We were approached at Sam's and told how much money they could save us along with doing away with the high distribution charges we are currently paying. I was very clear with the young lady that we had multiple meters and needed them all on the same account. I was also very clear that if this could not be done then we would not be switching. After being assured this could be done I signed up. During the process she told me her iPad wouldn’t allow one of the meters to be moved and I would need to call in and have it done once my account was set up.

I was a Just Energy customer for a few years. I was a customer when they were Commerce Energy. This company charged me some of the highest fees known to man. They say they charge you a base fee however when that fee is triple your actual gas bill something is wrong. I recently switched to a new gas company, and my bill went from 150 a month with Just Energy to $12.72. Yes you read that right. $12.72. My home is basically electric. This company has class action lawsuits against it. Be aware. They are overcharging you.

I was at Sam’s Club and the young woman offered me a Just Energy gift card. At the time, I just wanted to buy a cookbook and the free gift card was very inviting. So, I signed up with Just Energy and it was very easy. I've been with them for a month now and so far, I’m very satisfied.

Just Energy said I get free nights and weekends. I switched over to them, and they did it easy. And as of right now, I have no problems.

My wife was in Sam’s Club and was talking to a representative of Just Energy there. They were offering a $70 gift card for Sam’s Club when you sign up and there were incentives after that for every six months or one year - you get another bonus from them. Most of the time, a lot of the people you encounter in this kind of situations are a little pushy because they’re trying to sell their product.

Just Energy has lower rates. My previous provider was definitely more expensive than them. Getting started with Just Energy was really easy. The girl that I talked to was very helpful and informative.

I was at one of the big box stores and then a Just Energy rep approached me. He said we were gonna get a gift card if we switched to Just Energy and that we could cancel at any time. I listened to his spiel and then I signed up.

Just Energy was offering gift cards for Sam’s Club so I went with them. Signing up was very easy. It was paper at Sam’s Club then there was a phone call. I like the reward points thing. I don’t have enough yet to get anything, but I like the concept.

I tried to call Power To Choose, but somehow I didn’t realize that I was calling a different number. The guy was a broker and he said that Just Energy was my best bet. I thought I’d give it a try because I could get out of my contract anytime. I've had them for almost a month and I'm still figuring it all out, but the rep was all right.

I've been with Just Energy for six years. I used them at my prior home in Crosby and when I moved to La Marque, I told them I wanted to use the same company and so far, the experience has been good. Transferring my service was not hard at all. But I didn’t know I had to call them again. There were two months that we were in limbo and they charged me their rate. If I had known, I would have called them right away and wouldn’t have had any break at all with their service. They were charging me 11 cents an hour and, as far as I know, that’s what I'm still on over here. And as soon as I’m with them long enough, I want to go to where I get the same payment every month. Just Energy said that I had to wait until I've had several months over here and I think that was because I had that break.

Just Energy have been having troubles finding my estimation from my NYSEG and National Fuel to get my account changed over. They just kept on calling me up and saying that they’ve been having trouble trying to get NYSEG and National Fuel to help out to switch over. I was supposed to have been with them at the beginning of June and I signed up because they said that it would save me some money in the long run to combine both electricity and natural gas, which would help me out. It was done at the Sam’s Club here in Cheektowaga where I'm a member of and they were there one day. They’ve been very polite and they've been giving me information and what I needed.

I have been a client of Just Energy for several years. At the present I have 2 accounts with them. On the newer one I had a twelve months contract at a normal rate. When the contract was up, they started charging around 20 cents a KW. They said they wrote to me...living in Europe. I never received anything when I had requested that all communication be in writing. In January I called and spoke at length with a representative who said he will do a special request that my bills would be recalculated. He said he would call within a week. Never heard of him. Then I called to cancel my account but each time the tel would not go through. I wrote an email to cancel, they said I needed to call. To this date I pay over 20 cents till I find a good lawyer.

Everything is fine with Just Energy. I don’t have any complaints. Mary, one of the reps at the time, signed me up last year. She told me about Just Energy's rate and the rewards that they give. She stressed to me, “Now, be sure and use these rewards that you’re gonna get.” And true enough, I like it. I got energy-saving products, light bulbs and so forth that Just Energy offers. Seeing a lower monthly bill was definitely the big one. When Mary told me what it would be based on my previous record, I told her to get me signed up right away.

Two representatives come to my door promising me that Just Energy saves money by keeping the price per unit at a fixed rate with a low monthly fee. Sounds good, but what they don't tell you is that PG&E or whoever is delivering your gas will still charge you for the "delivery" of the gas. So what ends up happening is my gas bill has 2 companies on it - Just Energy and PG&E. I end up paying PG&E just about the same as I did prior to signing up, then I get the additional Just Energy charges that DOUBLE my overall bill. Gets worse... I go to cancel the service and the cancellation will not take effect for another 2 billing cycles, which is apparently just policy. So now I've got 3 bills at double the cost. Just Jerks.

My experience with Just Energy was pretty good. I have another property and I have Just Energy there for a year now, and I’m saving money. I wanna save in the other house too so I got them again. My monthly bill is a lot lower with Just Energy.

Received four, not one, but four letters stating that if I renewed my contract for a year, I would receive 2,500 points to redeem for a $25 prepaid Visa card via their rewards program. Once I renewed and attempted to redeem the $25 gift card, the website indicated that I could only redeem a minimum $50 card for $5,000 points. They give you 500 point every three months you're a customer which means I would have to be a customer for 15 months in order to receive a gift card. Liars!!

Everything’s good with Just Energy. Any time I’ve called, I’ve gotten pretty quick service and people were ready to help me so I appreciated that. I had an issue where I needed to get my energy turned off at one place and turned on at another place but on two different days. I messed up when I called the first time. So, the second time, they had to help me resolve that issue, and they were pretty quick and helped me figure out what to do.

A Just Energy rep stopped me down at Sam’s Club and he said that my bill would be cheaper. So far, I haven't experienced anything different, and I haven't gotten my bill yet either.

I went to chooseyourpower.org and they asked me a few questions then it seemed like going with Just Energy was a good choice. I had seen some of the prices, from doing my research, and Just Energy had 9.9 cent/kilowatt. I thought I could handle that. I got the bill for my first week of service from Just Energy and it seemed to be pretty reasonable. It’s actually lower than the one from the apartment complex I was at. I also called to get an email sent for proof of power and the person on the phone was super helpful. It was a 30-second transaction.

We had Just Energy in 2012 but we moved to a different company and the bill was so high. I moved again to another company to save me money because I was on a budget. But seeing the bill was gonna go high with that company, we went back to Just Energy. Compared to my previous carriers, Just Energy doesn't lie about their percentages in their central wattage. Other people say, "You'll pay this much," but when the bill comes in, it comes in at almost $150. When I was with Just Energy, my bill would come out at $105. It wouldn't hit $130, $140 like any other company would. I am satisfied with Just Energy because I was hearing from multiple people that their friends’ companies would come up to almost 300, 400 bucks and that’s in an apartment. We live in an apartment and houses are supposed to be higher than an apartment.

My friend told me to change to Just Energy. They are faster than other providers and the people that I've spoken to have been excellent. The service is very fast. That is why I like it and I never have a problem with it.

The people at Just Energy were very polite when I called and they were fast enough. They got me the service so I'm pleased. The experience was excellent.

They seemed to think that Just Energy was gonna save me money. I went with them and I got some coupons for Sam’s. I've been using Just Energy for about a year and I have seen a little bit lower monthly bill.

Just Energy had a good flat rate for power compared to other providers who sucked because they got us in a six-month contract, and then the contract expired and they didn't really tell us. And then, I got hit with a $650 power bill because they jacked our rate up three times from what it was, and we decided we didn't want no more of that. With Just Energy service has been sustained. But we do not have to worry as much about getting a giant surprise bill.

The most recent experience I had with Just Energy was a horrible experience. The last time that I spoke with them, it was a good experience, but what had happened was I had accounts at two homes. I had purchased a home and we were remodeling it. I had electric service at the other house as well. I wanted the electric service disconnected on a Saturday and they turned it off on that Friday. I had to finish cleaning everything in the heat in Texas which is no fun.

I knew about Just Energy online and called them to sign up after learning about their price. They turned out to be very helpful and really fast.

The electricity was shut off and Just Energy was the first one that I’d seen. I needed electricity at that time. So far, it’s been within two weeks since I had it and it’s kinda about the same. Whenever I had to call in, their team was okay. They answered all my questions and explained everything.

A friend told me about Just Energy and I just switched to them on the 31st of May. I did it over the phone and the rep who helped me was awesome. It was a good rapport and they explained everything to me. They signed me up immediately after I made with the requirement. Everything went on fast.

We were looking for an apartment for my daughter and the apartment complex recommended a website to go to find the best energy plan. The price was a big one for why we chose Just Energy. It also seemed easy and convenient. It was a no-hassle. It seemed they got it all set up and ready to go right away. So far, we’re pretty impressed with Just Energy. We haven't received the bill or anything yet, but we haven't had any issues at all. The pricing seems really good and customer service has been really good.

I called the Texas Electricity search line and I had a young man that reviewed different plans for me, prices, and suggested Just Energy. I went off with his recommendation. He said that it looked like the best rate and easiest plan. It’s a short-term plan for my mother. She was temporarily relocated and I need to be able to disconnect whenever needed. I just signed up and they provided me with the service. It was very easy with this young man.

I decided to go with Just Energy over others based on cost. Signing up was done with a representative, and it was a pleasant experience.

I was looking for a free night program, something cheaper and something different. I signed up with Just Energy online and it was simple. I waited for an email for my account number and I never got it, so I called and the man I talked to was unprofessional. He was talking fast and trying to rush me off the phone. Also, the guy explained the free night program to me, told me one thing, then another, and it confused me. I called back, talked to a female rep and I said I wanted to transfer back to TXU. She helped me a lot.

I'll be contacting Just Energy because though it sounded like a good price, after doing due diligence, there's a lot better plans out there. Still, the saleslady at Sam's that signed me up was really nice and friendly. She caught both my wife's attention and mine because of the way she approached us. She did a great job.

Starting off with Just Energy on the first home I’ll move into is the best way to go. With the offers they were giving, I felt that they were in my best interest and I know that the payment will be very good. Their reps are also easy to talk to. They listen before they speak and they were able to hear us out on anything or any questions or concerns that we may have. I appreciated working with them.

Scammed at Sams by Just Energy. I was talked into signing up at Sam's Club. The nice rep described this “capped plan” as that I will pay my current rate (with NIPSCO) but capped at 0.60 per term. It sounded like no loss at all. After signed up, the contract said I will pay the NYMEX rate capped at the above rate. Note that NYMEX is not what I currently paid, but is sure to be double what I currently paid. This is an intentional misleading to me.

My daughter bragged about Just Energy and told me how good they were. Their prices are a lot lower than the people I was with. They also made it easy when I signed up.