Just Energy Reviews

A company referred me to Just Energy and I went with them because of their rate. I had good interactions with their reps. I also got a follow-up, making sure that my service was getting processed through. So far, so good.

I was talking to someone on the phone and they recommended Just Energy. Setting up the service with them was fast and easy. Everything was explained to me 100%.

My experience with Just Energy is okay right now, but I'm still trying to get used to this auto-payment thing which I'm not really comfortable with too much. They told me that was the only way that I could get the services. Other than that, I was gonna have to pay a $300 deposit. I didn't like that part because I never had to do that. I have to keep monitoring when the payment is gonna come out of my account so I can make sure that the funds are in there. They don't allow you to get extensions too fast, so that's another thing that I didn't like. I had lost track of when I needed to call to get an extension, and it was too late. They wouldn't honor it.

My sister who works for Just Energy was telling me certain things and some perks. I only get disability and my baby gets a little bit of money, but it doesn't go far when it comes to the bill. She said I'll be receiving energy saving lights and stuff, and those things are needed. However, Just Energy is so hard to get in contact with. I haven't gotten my first bill since I've chosen them. I don't even know how it goes. I tried to get on the internet to research and look, but my phone wouldn't allow me to. Nonetheless, I already recommended Just Energy to 3 friends.

I needed another electrical company ASAP because my bill was super high with the one I had. I saw Just Energy in a local place. They were outside offering services. They showed me what they could offer and I said okay. Signing up online was quick and good. Plus, switching over was pretty easy. It took 15 minutes. The customer service representative was pretty great. She helped and explained everything. It was a good experience. Just Energy helped out pretty well.

I went to the Power To Choose Texas website, and then I was given options. I called them, and they recommended Just Energy. We are from Rhode Island, so our only option in Rhode Island is National Grid. Just Energy is solid compared to National Grid. They were wonky up there. Just Energy is consistent and without many problems. With National Grid, I’ve had a few issues. Rhode Island’s an older area, so a lot of the stuff up there is older. So, they would have to do equipment updates all the time, whether that be in the ground or on the lines. Also, Just Energy is a bit cheaper. I’m sure Rhode Island’s one of the highest cost for electricity and gas. Moreover, my experience with the team at Just Energy was good. Everyone was polite and knowledgeable.

I spoke to the guy at Sam’s Club and then I talked to somebody on the phone one time. We were supposed to get gas and our electric but through by Just Energy. Then they were supposed to send me gift cards for doing it for both of them and they only got me one. When I called, they just gave me a bunch of things on the phone so I just let it go. They explained that they were gonna lower my bill. Somebody’s gonna provide me power. Somebody’s gonna provide me gas. They’re all gonna charge me for it. I haven’t seen the results that I was expecting to see.

I heard about Just Energy from Sam's Club and I chose them over other providers because of the bonuses and rewards that are offered. They have a point system. Just Energy's services are also comparable and not far off from what I had through the previous carrier.

I just got Just Energy and their people were professional. The customer service was great. However, I asked for the plan so they had to explain it. They should start telling people about the plans ahead of time.

I've been with Just Energy for about six years on the same house but the kilowatt is so expensive right now. What I have before is like 10 something and the other lady gave me 14. The problem is the energy I got for somebody else, not on my name and that’s the reason I switched my name. However, the lady told me I can keep the kilowatt, like the same how in the receipt, on the name of that person so I’m keeping it like that.

I tried to pay my monthly bill through the app, I kept getting an error that said try again later. I tried three times, each time it froze the money in my account. I work in customer service, I'm aware sometimes this happens and usually the next day it'll drop off as there was no confirmation. Well, $357 from Just Energy was withdrawn from my account, causing my account to overdraft. My husband contacted their customer service to tell them of the mistake, was told there was nothing they could do because our bill doesn't show we've paid.

I initially moved in with a friend that was using Just Energy in this apartment. I needed to call in to make the transition over to my name and that part was a little difficult. It was miscommunicated to my friend that I just had to call and change the name to my name, but in reality, we actually had to get him on the phone as well. If there was any way to do that online, probably it’d be the best option. Make that process a little bit easier just ‘cause it didn’t seem like it was that difficult. My friend was moving into another apartment and I've been here so I was just putting it in my name, but it seemed like it took a lot longer than it should have. It took quite a bit of time, but it wasn’t too bad. The lady I was on the phone with was really nice. It was a little bit difficult to understand her, but she was really sweet and she helped us. She was good.

Imagine your power is disconnected many days when you are on holiday for couple weeks. Come back in the dark with a cold house; stinky food in the fridge, freezer, and potential damage to your house in the future due to the cold happened to your house. You call your service provider and ask them why they disconnected your power without noticing you and they said they got the request to cancel your contract; obviously you did not ask to cancel it. You ask them to have your power back and they are saying their system is not able to connect the power back, what a joke!!! Absolutely, you have to take working hours off to deal with it to have your power turn on as soon as possible.

Signing up with Just Energy online was pretty easy. Plus, they have lower rates. I'd recommend them to others.

3 days ago I pay my electric bill and I was late one day, my electricity was shut off after the payment was made. I had to leave my house and stayed with some relatives due to the house was very hot and no electricity, I called and they are only open until 8:00 pm in Texas. The next morning I called several times and finally they answer about 9:00 am in the morning I spoke with a customer representative and she told me that in two hours I will have my service back, 8 hours passed and the service was not connected, called several times and no answer. The next day I called about four times and they keep saying IN TWO HOURS, which until the third day is not happening I am ready to report this to the Texas bureau business, I am a diabetic person and I am having a lot of health problems because of this company. I regret the moment that I switched to this company.

Company and operator unwilling to work with me. I sold my home and called 3 days after it closed. The purpose of my call was to let them know I was building a home and I would be done in a month or so. I wanted to put the account on a hold and use Just Energy again. The operator would not help and kept telling me it was company policy to not do this and since my service was already canceled I was being charged 50$ per service line for disconnection. This is a ridiculous company. People should stay away.

Just Energy formerly known as Commerce Energy is a scam. They price gouge in winter months, and tell you Atlanta Gas And Lights make you pay a base fee depending on your usage. In December 2018 They told me my bill was over a hundred dollars because it was cold. I informed them in December 2017 I had four more people in my house, and my bill was exactly the same even though in December 2018 I had four less people, and I was out of town for over two weeks. They told me, "It's high because you used your heat when it was cold". I'm sorry. Did they miss the part of four less people gone for the holidays. Then I made a payment arrangement, and they turned me off anyway.

I was approached at a local Sam's Club with promises I would be money ahead by switching to Just Energy for supply. So I agreed and was told I would have to verify the supplier transfer by email before it would take effect. When I got home and read the contract, I realized the cost of the electricity was MUCH higher than what I was currently paying, so I never confirmed the email, and also called Just Energy that day to cancel, which was allowable under the contract, and was assured my contract would be cancelled. Now, three months or so later I get a letter from ComEd saying they are switching me to Just Energy, unless I call to stop it, which obviously I will do. You can decide for yourself if you think this is fraudulent or illegal.

Like others, I signed up for this thinking it would save money on my gas bill. Rather, I was charged the flat rate that was quoted to me AND the delivery charges by PG&E, which is what the salesman misrepresented at the time I signed up for this. Just Energy Solutions essentially collects $23/month for absolutely nothing. You might as well light your money on fire, because that is what you are doing when you sign up for this service.

I've had people from Just Energy coming to my apartment for over 1 year, and I brushed them off. There were at least six (6) solicitors during that period. Each and every one of them said "Can I see your electric bill?" This is what turned me off - wanting to see my information w/o presenting me some type of method of authenticating them. Today another solicitor stopped by, and I did show him my electric bill. He was looking for the charge per kilowatt hour, but could not find it. He had a contract with him to switch energy providers that he wanted me to sign. I refused, telling him that I needed to read, review, and research the company and the contract. He refused to provide me with a copy of a blank contract for review. Instead, he provided me with a 4-page "write-up".

My sister has Just Energy for her home. I also got them for my first home and my experiences with their team have been pretty quick, easy, and fast. Plus, their reps were professional.

When a Just Energy representative came knocking on my door, I originally had Direct Energy. The Just Energy rep told me they were cheaper. I liked the rep. They caught me at a good time and I took the leap. Getting set up with them was really easy. We were in an apartment so the bill was just $5 cheaper and wasn’t a big difference. But now, we moved to a house and I'm trying to see if the bill is gonna way cheaper than what I could have just stayed with.

Just Energy put our account into collections with a disconnect order after they did not receive our mailed check. We are retired homeowners who always pay our bills on time. They could have emailed me or called me. Instead they put us in collection. I called to deal with them. They were rude. When I asked representative's name, she hung up on me. When I called back I found out they outsourced customer service to Bogata Colombia. God bless they do not understand good customer service or courtesy. We will be switching from them quickly. I suggest you run quickly away from this company too.

This guy SEEMED nice but mumbled his name and the name of his company. Trust me Close the door on these sales reps. Do not show them your PG&E bill ever! 1st thing they ask for is your bill and You are automatically signed up with them once they get access to your PG&E ID or your PG&E account number, and then they start charging you and you don’t know anything about it until you get a bill or you get a collection notice in the mail. My sales rep said he worked for PG&E, he brought PG&E.com up on his laptop and showed me the practices that he was trying to participate in as far as saving gas for the consumer. He took us to the third-party Vendor page which is on PG&E.com. PG&E provided those numbers because those are the numbers that you have to call when these people charge you for service you didn’t sign up for.

I’ve been with Just Energy for almost a year and have been satisfied with the results after switching from my previous provider. I called recently to have my service transferred and for the rep to send me a confirmation email. Instead he sent an email saying my balance was pass due, even though it wasn’t. I needed documents to say my transfer was complete or pending. I feel as though the rep did not listen to me.

I've been with Just Energy for a few years and my experience with them has been pretty good. My interactions with their reps were perfect and my bill has been consistent since. If it ever goes up, it would be because our AC is broken or the filter's no good.

A friend referred me to Just Energy and my interactions with their reps have been pretty good since I went with them. I've been with them for two and a half weeks and hopefully, the bill will be low. I'd refer other friends to them.

I had terrible experience with Just Energy. I signed up at Sam's Club with their reps, who didn't give me upfront rate and then sent me a contract with high rate. I checked online and rates were 10-15% lower as to what I was provided. I kept contacting customer service to correct this problem from May 8th to May 3rd. They told only when my service is active on April 22nd, they will get me the best rate available online. Called again post April 22nd and I was told they can't do anything on rate (even if online rate is lower) as I signed up at Sam's. I checked Sam's Club reps and they told they only go with what Just Energy has stated. All reps/customer service is useless and misguide you. Eventually ended up cancelling the contract.

Just Energy was referred to me by family. So far, working with their reps have been good, they explained things very well to me. Our service hasn’t started yet. They said it was gonna start sometime this week. But as of now, I would recommend them.

I was with First Choice and I had the prepaid service with First Choice but they didn't have that anymore. The prepaid service worked better for me because I was paying on the go. So, I ended up going with Just Energy. I thought Just Energy would have been perfect for me because they gave me the flyer that says, "You get your free nights." And I'm like, "Oh, well, that will work because I'm home during the nighttime." But then my bill with Just Energy is $200, I've never paid a bill that high a day in my life. I live in a one bedroom and it's just me and my three-year-old and I work all day.

When I talked to the rep, Just Energy sounded like it would be a good idea. There are also some benefits where you can secure points and then get gift cards. I signed up with Just Energy through Sam's Club last month. The rep from Just Energy went online and helped me with it. The rep was a very nice young woman, and she did a good job.

First warning sign was a door to door salesman. Once we were signed up, we realized that our gas bill through PG&E was higher and that there was absolutely no savings whatsoever. In fact, we are paying a net increase of $30 more than if we made no changes and just stayed with PG&E. The salesman misrepresented that there would be a savings on our Natural Gas PG&E bill; not true at all. He also said that PG&E would only charge for delivery gas charges. This is true, but 95% of what PG&E charges is delivery charges, so there is no savings, but has resulted in an increase in our natural gas bill. Now I have to cancel this terrible contract which says there is a $150 cancellation charge. I am not sure how this company stays in business. I see a class action lawsuit in the future.

Just Energy has twice made major mistakes with my account. They cancelled my account twice and allowed another person to sign up for my account without providing me any notification that my account was being cancelled. When I called to talk to them about this the first agent hung up on me. When I called back the second time I was transferred to the wrong state and then had to talk to a third agent to get service. The agents are very rude; they are not helpful and don't want to work with you. They refuse to admit that they made a mistake. They think you are lying and will not help you. I would not use this company. I have switched to another provider, SCANA, and have received much better service.

Duke Energy put me with someone and when that guy came, he came with Just Energy. I was satisfied with everything he discussed with me. He let me see what I could save with them versus what I was already paying the other company. I then switched to them. Thus far, Just Energy has been a great energy company.

I've been with Just Energy for five days now. I knew of them since my mother is a customer, but I still did my research and that was why I decided to get their services. I had great interactions with their team and the person who was helping me was good. They explained things to me thoroughly and answered every question that I had.

Okay - this is the second time this has happened to me. I moved from one place into another place and got a balloon bill. This time around when I moved in January I made sure that I contact the company about the last bill from the last house that both bills will not be combined. I was informed and insured that it wouldn't be and that I had until July to pay that separate bill this month. I finally got my bill down to about $200. I get my bill online and it's almost $700 because they combined both bills.

A reference from a friend made me choose Just Energy, and I've had them for a week now. They've been very helpful and very good at communication. I've had a great experience with them.

My experience with Just Energy is good. They came and I went with them because of the lock-in price where it won't go higher.

I was on Facebook when I stumbled upon Just Energy. I researched for a little bit and their free nights made me decide to go and get their services. I talked to their customer service through chat and the guy I spoke to was really good. He made it really simple for me. I've been using Just Energy for a few days now.

I heard about Just Energy from a promotion from Home Depot, and I picked them. Though I haven't started yet, their team seemed pretty knowledgeable and they explained all of my options.

They never give your $150 deposit back. They charge your bill on your automatic payment without sending any information. They charge $122.60 bill for 73kwh energy. They are bad, terrible, most expensive electricity company in the USA. Don't work with them.

In April 2018 a person was knocking my door promising my bill will be cheaper with them, so I give a try. Since I switch my bill doubled the price. They lie to get customers promising lower gas bill. So a month ago I called the number to cancel their service. They still charging. They said cause it last 2 last bills to stop charging. This is rip off cause if today I cancel my phone, my electricity or whatever service they just stop but this company still charging money. Basically you are giving your money free for this scumbags. :/ I'm so mad this so called company fooled poor people. They steal money from hard earn workers. :/ Hope they refund the money they had steal.

Just trying to contact someone is a nightmare. Their Customer Service is lacking in all departments. I tried to enroll as a "New Customer", I've spent more time on the phone just trying to find out my Account Number or if my service has started: I get. "It should be on tomorrow." This began 4 April, today is 14 April. They took my deposit on 10 April, they state now, they are not showing it being paid and can I send them a copy of my Credit Card Statement!!! Are you Serious?!?! You've charged me, but you can't find it. What a Mickey Mouse Company! DO NOT SWITCH TO THEM!

November 2018 I was approached by a Just Energy representative about switching my service. After going over their rates I decided to give them a try and allowed them to run my credit. They did not approve me for unknown reasons so I remained with my provider Gas South. Fast forward to February-March 2019 I receive a collection’s notice in the mail from Just Energy stating that I owe them $200+ or they will disconnect my service. This completely confused me as I do not have service with them and have continued to pay my provider Gas South without issue. I called Just Energy and they admitted fault and stated that they submitted a "ticket" to their back office to get this situation rectified and that I will hear back from them within a week. I never heard back from them.

Just Energy's representative at Niagara Falls Sam's Club did not tell me what I was getting into. She made it sound like I was getting a free gift card just because I pay my National Fuel and Niagara Mohawk bill every month. I’m not a Sam's Club member. She didn't say anything about me switching suppliers. I went along with it, thinking I will get a gift card out of it. Then I got an email with the details that said I have verified that I'm changing suppliers. But I never said anything about that nor did I ever agree to that. So I called National Fuel and National Grid and I told them to put a block on it, and they did. When I went back to Sam's Club to face the rep, she said she explained that all to me. But she never said anything about that. She said there were no strings attached, and we would get the gift card for being a Sam's Club member and having National Fuel and National Grid.

For starters they have these guys going door to door impeding on people's lives to promise things they do not deliver. I signed up for the service due to lack of info and the 100% guarantee from the salesperson that this would lower my bill with PG&E. After the first month my bill skyrocketed. I decided to give it some time to see if this was true and my bill would lower. Here I am month 3 with seriously high bills that I cannot afford to pay. I have never in my life paid this much for gas service. I live paycheck to paycheck. I call the company today demanding answers.

I would not use this company for two main reasons:

A salesman rang my doorbell and asked to speak to who pays the energy bill. I asked why? He said they needed to see the bill because of deregulation in California and that they could save me on my energy bill. I asked him to take my address off his list and he said they only way he could take my address off his list was if he could see the electric bill. This company sends out its salesmen and then lies to try to get your business. I would never trust a company that does this. I am going to record the next one that comes to my door.

A young female came to our door promoting Just Energy. Answering the door, I listened to her pitch and then asked for a business card or literature about the company. She replied that it had been a long day and did not have either. About that time my wife, who was working out stopped, came to the door (I went back to watching the evening news) and stated that we were not interested and were very happy with our current provider. The young female asked my wife who the provider was to which my wife replied, "I don't need to tell you." With that, the young female said that my wife was rude and felt sorry for her. My wife then closed the door.

We had Spark Energy and we were paying more, so we switched over to Just Energy. They are good and we haven’t had any problems so far. Our monthly bill is now always $25 to $30 cheaper. I would recommend them.

Just Energy was recommended by a friend who has them and I have been with the company for about a year and a half now. My experience with them has been good. I’ve had TXU and other ones, but it is easier for me with Just Energy than any other companies. However, the monthly billing is a little more expensive than the pay-as-you-go deal that they had, but it is still better pricing than the other companies -- they are the best-priced in comparison to the rest. I liked it a lot better when it was on the prepaid plan, though. It was a lot cheaper for me that way.

I returned home from work to find a young man from Just Energy on our porch talking with my wife. He was looking at our utility bill to see what our "savings" would be. I asked "Do you have written information about the company?' He said "no". I asked "Do you have a copy of the agreement we can review?" He said "no". I asked "Is the agreement was available online?" He said "no". I explained that since he was asking us to commit to spend money without any written agreement and no literature to review, I TOLD HIM "NO". He left. My next bill from Duke Energy, our regular provider, showed a charge from Just Energy for $210.67. I will call the Ohio Attorney General's office first thing tomorrow.

When they came to my neighborhood promoting assistance for low income families, I was interested in what they were offering. I was told my gas bill would be reduced and save money especially because we were low income. I am a senior citizen on a limited income. Why would I sign up for a service where I am paying 2 payers? Paying 2 payers defeats the purpose of saving money. I was never told I would be paying two payers. Using these types of predator practices on seniors and low income people is an atrocity. Using the gas company to collect your fees is robbery, because I have to pay that bill if I want to continue to receive heat in my home for bathing, washing, eating and keeping my children, grandchildren and myself warm.

We found a lady offering Just Energy service at Sam’s Club and the rates were interesting to us because we were paying a lot more. At first, I noticed a difference in our service since switching over. The plan that I had was like a free night and we got a very low bill. But after that, it was different and the rates were too high so I just recently switched plans. Their reps were very helpful when I called to switch.

I’m pleased with Just Energy right now. They had two guys who explained everything to me. Compared to other energy providers, their service is excellent and I have no problems. The current special that I have is the free nights and I'm now having lower monthly bills.

I was switched over to Just Energy without my permission. I was talking to a guy and he was telling me Just Energy is cheaper. I told him I have TXU and that I like TXU better than whatever. He had me sign some papers but I told him I didn’t wanna switch over. Then I got this big old bill from TXU because I was still under contract with them. It’s like 500 something dollars. Then my electricity got cut off. So I had to call Just Energy again trying to get this situated. I finally got it situated and I told the person that the dude didn’t have my permission to switch over. I also had to call TXU, talk to them and go back to try to get them again. I finally got it all switched out and everything up. Even so, the reps from Just Energy were nice. But I was upset that they switched me over without my permission and I had to pay $245 to get this straightened out. I was dissatisfied with Just Energy.

Just signed up as a new customer with Just Energy and was slammed with $300 early termination bill from Constellation who are my existing supplier for electricity and gas. Never knew this would happen. Now I want to cancel immediately my contract but I am worried about dealing with this company. Any advice?

When the Just Energy rep. came to our door to offer us a new service for our natural gas delivery, I was very interested in what he had to say. The way it was explained to me was that I would no longer be paying PG&E for my gas and would instead be paying Just Energy a flat rate of about $45 every month all year. This would have been a bit of a savings as we only use about $18 to $24 a month for gas until winter time when PG&E jacks up rates and we and up paying $250 or more a month. Sounds great right? Well it would be great except that we are still paying PG&E the full amount plus the charges from Just Energy. Now our bills are even more. NO SAVINGS AT ALL!! I FEEL SCAMMED!

When we had gas with Just Energy, they were great and we didn't have a single problem. However, my family cancelled the service in favor of using Direct Energy instead. We paid our bills and thought that was going to be the end of it. Two years later, I received a bill in the amount of $947.80 for a family member who moved out. We tried calling Just Energy, and they told me they couldn't find how much we owed, nor how many months we were being billed for. Instead, they gave us a number for Skylink Receivables (a different one from the number on the letter). Now that family member faces a hit to her credit, and we still have no clue why the charge is there. (our energy bill is never higher than $150 a month) I have tried contacting Skylink Receivables, but there has been no answer. It is possible that this is just a scam letter. And I will remove this review if I find out.

This is very frustrating. Yes I did sign up for Just Energy, but I was also promised a savings for gas delivery to my home. I am frugal on electric and gas usage in my home. I am very careful how much I am using not to be wasteful. I make sure my family is the same way. This is for two reasons, 1. to save money and 2. to help with the climate. We don't like to be wasteful. So my bills have always been on the lower side. So when someone came along to help us save a little more money, why not right? Wrong.

Just Energy seemed such a really good company. Their team told me about the perks, points, and all that good stuff. They were good.

Someone from Just Energy called me and he talked with me for almost half an hour. And because of the lower rates, I switched to Just Energy. The process was easy. Just Energy is excellent.

I heard about Just Energy from a friend a gave them a try. Thus far, things have been pretty good for me. The bill for my first month was free. I was a week late for the first time and their reps were okay with it. They had a lot of respect, and they listened. They knew how to talk to me.

I had someone come to my door informing me of Just Energy and the benefits of choosing them as an alternative to ComEd. I was informed that I qualified for the fixed rate and they also have a rewards program for paying your bills. I usually turn people like that away, but he was super nice and patient and informative. I live in an apartment with ALL electric and Boy... did they save me money!

So this guy named Ahmad from Just Energy explained how Just Energy was a flat rate of $35.99 a month. How I should stop paying PG&E because their rates went up. Looked at my recent bill from PG&E ($171.18) and said his company could offer me a flat rate of just 35.99. Sounded great, I knew there was catch. He failed to mention, I’d still pay PG&E the same thing. My first bill came from “Just Energy” so I am paying Just Energy $35.99 plus tax and also still paying PG&E $184.21. Such a rip off. So I called to cancel with Just Energy and they said it will take 3 billing cycles to cancel. So I’ll pay them their flat rate of $35.99 plus tax on top of my regular PG&E bill. I AM MIND BLOWN! Do not sign up. Huge scam. I’m going to the newspaper, my local Neighborhood apps. I’ll use every resource to stop these people. Some people are on a budget. This is not ok.

I chose Just Energy, and the first year, the prices were reasonable. Afterwards, the bills were astronomically high. I, eventually, decided to switch to another energy company that provides great service at less than half of the cost of Just Energy! When, I made the switch, however, Just Energy offered a lower rate, contingent upon me agreeing to a new contract. As a former loyal customer, I feel that this offer should have been presented to me after the first year, not after the frustration of paying inflated rates over the years. Nonetheless, I did not accept their offer, and I switched to a new provider. So now, there's the "last bill" issue. Well, they sent one bill & additional bill a couple of days later.

I have never had any business with this company. I was never interested in their offers and never gave consent to purchase any of their services. But somehow, in an incredible way, it suddenly turned out that I owed them money. All my energy bills are paid very carefully, on time, without any delay. How did it turn out that, in parallel with my gas and electricity suppliers, I turned out to be a debtor of these scammers?

I cannot say I had one bit of trouble with the signup, service, and customer service (including CANCELLATION!). HOWEVER, my electric bill DOUBLED. My regular service supplier charged 5 cents per kWh and my bill each month was $161. With the last two billings Just Energy charged 10 cents per kWh. My bill was $304.51.

I liked Just Energy's rate. I noticed a lower monthly payment.

I liked that Just Energy was gonna save me money on my bill, and they took my bill in half. They went from 150 to 180 bucks. That was a huge difference.

We had TXU before as our energy provider and their rates were very high. Somebody who was going from door to door told us about Just Energy's offers. The guy that I spoke to was very nice. He explained everything to us well and in detail so we could get a better understanding of what difference Just Energy would be compared to TXU. Just Energy's package offered free nights and we would get a lower electricity bill compared to what we had already. It seemed like a good deal, so we decided to give it a chance and switch to see if they were better for us and if there would be any difference in our light bill. We started using Just Energy in January and we're trying out the free nights plan to see if it would help us save money, and it has been doing okay for us so far. Our bill is lower and we’ve been satisfied with our bill.

The person who I bought my house from told me about Just Energy and since mostly everybody in my neighborhood has them, I decided to go with Just Energy as well. Whenever I called them, they were helpful and friendly. I had a blackout because the transformer blew out. I called Just Energy and their rep told me who to call and helped me out exactly when I needed to talk, so I enjoyed the service.

I wish I could have given ZERO STARS. We had just bought our home out here in April of 2018. In Oct/Nov of 2018 two representatives came to our home knocking on our door and was talking to me about "Just Energy." They asked to see my gas bill and had explained that by getting Just Energy that my bill will be lowered and will not go up. However after months of having this company and not checking my bill, I finally logged into my SoCal gas bill and noticed that my bill was ridiculously high. I looked over the bill and my bill had nearly TRIPLED since I had JUST ENERGY. I have NEVER had a bill as high as this with SoCal gas in my whole life. I went from having normal billing charges of $17.30 a month to $181.20 to $249.92 a month. Total RIPOFF. I called SoCal gas which directed me to call Just Energy to cancel.

A lot of people go for TXU and they would say that the bills were ridiculously high. Yet, they’re still with that high bill. I’ve recommended Just Energy to a few of my friends. I’ve always told them that it’s a lot cheaper and better. It’s also more affordable for us.

As a former user of Just Energy, I paid gas fees online 2 times (10/30/18 and 12/3/18) by mistakes. I reported this to the customer executive on 12/18/18 and he said it would be take 3~4 weeks to get a return check. Because I didn't get the check I emailed to the customer service on 1/28/19. I got an reply that my request still in process. It's passed 2 months, I didn't get any confirmation email or a check. What I have to do to get my return check??

I joined Just Energy in October 2018. I have yet to experience the savings that they proposed I would have. In December I moved. I started my transfer process 12/21/18. Two weeks later I was finally able to complete the process. Now today, I'm trying to get my meter reread due to the excessively large bill. I'm told it will take up to 10 business days for this process to be completed. It's too expensive to keep them and too expensive to end my contract. They have me trapped into the contract. This is legal extortion. $405 for 1 month in a 2 bedroom 850 sq ft apartment with 1 adult and 1 child. I should have shopped more before deciding on these crooks.

My husband's name and social security number has been used fraudulently. When we seen that this company has sent a inquiry just last month we tried to call and make sure there was no open accounts in his name. The representative was rude and didn’t know what to do so he went to his supervisor which then said they could give out any info on accounts in his name. This is appalling. Someone can steal your identity, use it to set up an account and they never verify that it is the actual person. But refuse to help someone who has been a victim of identity theft!

Im not even a customer and this company already has given a horrible experience. A sales rep came to my home and harassed my wife until she gave them my name to sign up which I never DID and now my home is without lights and I will be taking this matter to court if everything is not brought back to the way it is. Spoke to Bianca on the customer service line. The sales rep was Eli. I am very unhappy and disturbed that this happened to me without my consent. I am currently waiting on results of this issue.

Worst comp ever... You wait about 30-45 mins just to get in contact with customer service... Can never speak with a manager... It’s like they're in a never ending meeting. I called this company to switch my account to nights free. They never did and charged me the wrong rate for 7 months... and only wanted to compensate for 3 months... And if you post any bad review on FB they block you from making further comments... DON'T GET THIS COMPANY.

I've been with Just Energy for a little while now and their service has been good. I usually get satisfaction from whatever reason I might be calling. One thing that bothered me a little bit was the rate was a little higher than I was used to before the rates went up. I called a couple of times to try to get the rate reduced, and I wasn't successful there. I'll probably go out and shop for a better rate in the near future, but I'm hoping I can get a better rate to stay with Just Energy.

Make customer unjustify charges without honor your agreement. They charge me after make a agreement and paid half of bill because they said I did not call the next day. Why I need to call if I already make the paid. Deliberate make the client incur charges. Untrust Company.

I was at Sam’s and a women approached me, after listening to her talk and her getting me on a phone with a rep that wanted me to answer yes or no on a recording but couldn’t correctly answer me himself. On a question he wanted me to say yes too. I said, "No. Cancel. I’m not signing up." A week later I got a letter in the mail from ComEd saying that I have switch to Just Energy. Which I did not do. So I called their number to find out that I was signed up and someone named Mary ** was added to my account. I asked to cancel and of course they tried to convince me to keep myself signed up. I told them, "Ok. If it cost me nothing alright. I’ll try it for a month." Then I hung up and decided to google the name and read reviews.

I recently found out that someone had falsely signed me up for Just Energy. I reported it to them. I was told that a check would be cut for all the money I paid in and that I would be cancelled. Well I got cancelled but got told that I would still need to pay my remaining balance and no check would be written. I said I didn't want a check that I wanted the remaining 215.00 to just be forgiven due to the fact that I NEVER approved or signed up for this service. I was told that the resolution would stay the same and that I had to pay the remaining balance. So be forewarned that ANY one can sign you up for this service if they have your information and Just Energy only cares about the money that they receive and not that fact that something very wrong happened. I will never suggest Just Energy to anyone!!!!

Run away from this company or anyone who says Just Energy, if you want to see call their support number first you will know what kind of service they provide. I was duped into this in my nearby SAM'S store, the person who sold this idea said my costs will be less than $6 and will never go up. First month went fine, from second month they started charging the max. When I called them and asked they say they calculated that price based on market price, at the same time Consumers Energy who is a distributor for these guys is providing the same gas for less.

Just Energy mentioned that their rate was going to be lower. I'm planning to give them a call because the rate is a little bit different and the amount of each statement has been around the same or a little bit above. The only interactions I've had so far with them were when I signed up and one time when I called to inquire about the future billing, and those conversations were good experiences.

Extremely disappointed in how Just Energy supports their existing customers. They were chosen many years ago as an alternative natural gas supplier to North Shore Gas. Just realized that they do not automatically lower their rate when it drops. They stated that if the customer does not contact them, they will continue to charge at the higher, original contract rate, even if that original rate is double the current rate. The customer should be aware, but who understands costs per therm? Just Energy should not have taken advantage of this, but instead supported a customer who chose to continue to do business with them. It's hard enough to battle with increasing cable bills, phone bills, etc, but then to feel taken advantage of after learning about how the gas bill works just makes me hope that others stop using Just Energy and find that it's probably better to stick with your natural gas distributor like North Shore Gas or People's Gas.

I called Just Energy and signed up. It was an easy process over the phone. Then, they came right on time. I've heard of other providers but the kilowatt is higher.

I was with a prepaid company and I wanted a change. I liked the rates that Just Energy have and I decided to go with them. Everything was okay with their staff. So far, the quality of service has been good and since using their services, my bills are lower.

Just Energy is good, but they are very expensive. I’m in a one bedroom apartment and my parents are in a three-bedroom house, and I pay as much as they pay. I spoke with someone to see if there was an issue, but they didn’t help me out or explain it. They were professional, though.

We switched to Just Energy because their sales rep told us it won't affect our bill charges but they'll give us a Sam's Club gift card every year. Since we were told that our bill would still be the same, we switched. BUT, soon they started charging way too much for the 'additional service charges ' and they were twice the usage charges. We were paying $250 for the same usage we once paid $100 for with a different supplier. We asked their customer service what those additional charges are and they never told us. They would hold us off and never give us the proper answer. It's illegal to charge for something you CAN'T EVEN EXPLAIN! I hope they get sued. Worst. Experience. Ever.

It should be illegal what they do. The salesman lie and claim their rates are the same as your current gas provider but it’s actually 3 times the normal amount. You are paying 3x to heat your home. It’s a shame these companies exist solely to rip off hardworking people.

A sales rep knocked on my door and told me that he works for Just Energy and he can lower my bill down to $37. He claims that his company is an affiliate with PG&E. He asked me to sign up to receive an offer from PG&E, which I did. Then I received an email from Just Energy asking me to finalize the process. I looked through the website, the sales rep kept interrupting my reading but I noticed that it wasn't just for the offer but it was the agreement to start service. At which point, I told him that I was in a hurry and would look over it later. He kept pushing, said that it had to be done right away. So I declined. The next morning, I received an email asking me to finalize the process (it looks identical to the email I received the night before). I ignore that email. Then just now, I received a email from Just Energy to welcome me to Just Energy and thanking me to choosing them.

I live in a 450 square foot apartment. I have a well insulated apartment. I cook once a day. My light bill was 156$ for 795 kW. I live frugal. My neighbor's bills are less than $50 a month. I called to report the bill and cancel services. I could hear reps laughing in the background. The rep was nasty too. When Did you know that Just Energy is the middle man. The original electric company on charged me less than a penny per kw. Just Energy charges 12 cent of more per kW. It's time to go Solar.

I have never heard or had no knowledge of what this company was. WE never spoke to anyone or any representative to accept or hear about this company. Somehow we got enrolled to this company and didn't find out till I got my latest bill that was ridiculously high. I saw third party charges on my bill and for the first time I saw the name Just Energy on my bill. I called the gas company and they said they have nothing to do with this change and to call this company directly to get to the bottom of what happened. I did just that and they said they would launch an investigation to see who authorized the transfer.

Just Energy has the cheapest deposit plus they’re always looking to save me money and that’s cool. The people there are courteous too.

A guy from Just Energy signed me up and he was friendly. We talked for about 20 minutes, he signed me up and that was it. My bills are lower right now so it works.

I was at Sam's and heard about Just Energy. The reps at the club were very professional and impressed the heck out of me. They weren’t pushy, which in a lot of sales things, they are. I don’t like high-pressure sales. Also, Just Energy's prices are a bit better than my provider, which is ComEd. I like the fact that I get them cheaper because of bulk rates.

Raised my rates from 9 cents per kWh to 20 c per kWh. When I contacted them about this, they said that my contract expired and that was the reason for the increase. They said that they tried to contact me. My account was auto pay so I did not open monthly statements from them until I noticed by text that my charges had increased. They never texted me that my rates were going up and the reason for that. My sister is dying of lung cancer so I have been back and forth out of state to help take care of her.

I have been working with Just Energy for some time now. Before, I had a pre-paid account that was great, told me how much I used every day and saved me a ton of money being able to keep up with it like that. 4 months ago, I had to move for work and Customer support convinced me that I had to close the previous pre-paid account because it wouldn't let me transfer to a new address. Now, I am realizing that this is because they wanted to get rid of the account and not because I was moving. I believe they discontinued the pre-paid accounts because they feel like they weren't making enough money off of them. This is beside the point.

I had a sales rep come up to my door as a disabled woman told me that I could save money on my gas bill so I decided it was worth a shot being on a fixed and low-income. Any money that I could save is a good thing as I am on disability and so is my son. I was told that I would only get one bill from Just Energy however I received a bill from SoCalGas which had their price for the month and also had a prize for Just Energy SoCalGas price was less than Just Energy as well as their charge per wattage was lower. Just Energy was always higher and I would not recommend them to my worst enemy.

Was with Just Energy for 6+ years on Auto Pay. Never missed a payment. They put me on month to month without notifying me and charged me 20 Cents per kilowatt for 4 consecutive months driving bill to over $500+ per month until I called in. They would not remedy anything except to force me into a 3 year contract upon which they assured me they wouldn't charge an exit fee upon my tenant taking over my place. I notified them the Tenant would be switching providers and of course I am fighting them on a $175 exit fee. It takes 45 minutes to get anyone on the phone and no once will do anything to assist.

Just Energy told me I was gonna save a little money, and the rate stays the same. It won’t be flex unlike regular PSE&G. As of right now, everything is fine. It may be like a $10 difference at this time. I really don’t see a big difference in price because my bill’s low anyway.

I signed up with Just Energy in 2012. I had one month with them, then canceled. 10/2014 I got a call saying I owed $68. I asked for a copy of the bill to show I owed the money. Person said they would send it out. They called again 11/3/2014. Again I asked for a copy of the invoice. Nothing. Fast forward to 12/14/2018. Collections calling about this bill. Again I ask for a copy. They say they can’t give it to me. I get the runaround of who I should call. No one can give me a copy of the bill. Supervisions are always busy. But one will call me back they say. 12/28/2018, another call, same story. Today I get another call. As I am typing this I have been on hold waiting for a supervisor for 26 minutes. I have asked for an address to send a certified letter to. Woman who is handling my call can’t provide one. 7 years of this is just too much. I only gave one star because it required me to chose one - no choice for negative stars.

One star because I couldn't give 0!!! Never go with this company! Don't let your friends or family go with this company... Don't let your enemies go here! We had nothing but trouble with them since our first bill which was outrageous! When I tried calling I never could get through to anyone! I spent over an hour each time I called listening to pre recorded messages and never spoke to anyone! Our bill became past due because I couldn't pay the whole amount or speak with anyone! I had to contact the PUC in order for someone to finally reach out!!!

Just Energy representatives knocked on my door and they assured me a lower rate. However, I really don’t know what’s going on and I don’t know if Just Energy is doing my thing or not because I got a letter today talking about I need to change my supplier. Plus, I paid somebody a deposit and I didn’t even need any deposit because my lights was never off. Still, I’d recommend Just Energy because they’ve been good to me.

I signed over with the Just Energy lady in the store and she was really nice. I also got me a little card which I got to call and send. I'll recommend Just Energy to somebody else.

So I had disputed a charge with Just Energy back in September 2018. They charged me $191 for a month of power in a 1 bedroom apartment, which was odd (also $161 the following month). It turns out that my contract had expired and they decided to jack my rate up for no reason. The thing was, they never notified me that my rate would increase post contract, nor, did they send me ANY notification that my contract was up.

Just Energy said that they were able to lower our monthly bill. They put us to a new company that’s more expensive and that’s who subcontracts electricity out to us. Just Energy pays the same and I get discounts because I am a Sam’s Club member. The representative handled most of the signup process as long as I had the bills. I had to give them bills so I can give them the correct information. I didn’t have the bill at first though, so I had to go back and make an additional trip to the store to talk about the bill. It really wasn’t that hard of a setup for me. But I wasn’t able to set up the points system, which was difficult for me. And I'm still having a hard time setting up the points.

My experience with Just Energy has been okay. I needed lights. My daughter had the service and recommended that I get it. But during the sign-up process, I had to pay $200 as a deposit that I thought was refundable, but I found out it wasn’t. I'm fine with the bills, but I don’t understand this month. I kept calling to pay it, but I kept getting a zero balance. I may have paid it and forgot though.

I've been with Just Energy for six months and I have no complaints. Their representatives were good.

I like Just Energy's service. Their rate is cheaper and everything went fine when I switched to them. The process was very easy.

I've had Just Energy four years and have no complaints. I don’t think they got a good price, but it is what it is.

Your support agent hang up on us. We wait over 30 minutes at 6.00pm at night for that then we have to wait again because they hang up. We pay our bills on time every month for this kind of response. Oh by the way I’m sick and disabled.

A worker came to my door about Just Energy... Never heard of them before... Signed up with them. He said it would be easy to canceled... Been getting the runarounds with my cancellation. Canceled in November and still being billed. Every customer service gave me different excuses even talked to the manager. Still haven't received proof of cancellation notice when it will exactly stop charging me by paper. They come to my house with offers. I will slam door in their face and let everyone beware of these crooks. I asked, "If y'all still bill me will I get some of my money back?" and manager said no. They got 3 months. After 3 months lawsuit will come and it's not going to be pretty for giving me the runaround.

I was approached by a company representative at Sam’s Club telling that I could sign up to receive perks as an Ameren customer and that my bill wouldn’t change. Next thing you know, I am receiving a $357 bill when my bill is typically $70. I have been trying to talk to them over the phone and over email for the last week and a half and no one at the Illinois branch answers. And no one from any other branch has access to my account. I am beyond frustrated by how untruthful this whole process was, how my bill grew 4 times in a single month, and by the lack of customer service by these people. I do not know what else to do. I have tried everything and no one ever responds, emails me back, or calls me back.

I was in a store and Just Energy had a little section set up. They said something about stabilizing and lowering my bill so I went with them. I've been with them for a couple of months now.

With Just Energy, I’m in the surety of lock-ins on my price so I went with them and I'm really happy. Their reps were professional, courteous, and helpful. It’s a very good experience.

The sales person at Sam's Club said that the rates with Just Energy are lower. I signed up with them, but my bill’s a little higher now. Also, my previous carrier's prices are lower.

My wife and I shop at Sam's Club and were sold on a free gift card for switching our electricity provider and offered lower rates than Com-Ed. It was all BS. We get our bill and our rate is jacked to NYMEX divided by 100 + 5.79. MP THANKS! Then when you call to cancel you're on the phone for close to an hour because they want you to give up. Then they try and offer you so called cheaper plans. I'm done with this company. What a scam.

There was a representative at Sam's Club who told me about Just Energy and how it worked. I signed up with them and so far it’s been great. It was a seamless transition. It was just a change of our bill one day. I like that the energy is coming from more wind and more solar. I also like the perks. Every month we collect bonus points, and then we can apply them to either a gift card or other discounts. I don’t get anything like that from National Grid. I would recommend Just Energy.

Just Energy's offer was really good. They were giving away three gift cards for $45 so I stuck with them.

I just recently switched from Direct Energy to Just Energy so I can't say anything about their rates yet. But, customer service representative needs to speak fluent English. I wouldn't have signed up for a digital thermostat when I live in a apartment. So, my advice to anyone if you can't understand the person you are on the phone with request a English speaking individual if that's the language you speak.

A sales rep came to my door, and come back later for my husband, it was suspicious, saying that he can lock our gas rate. After he talked my husband into personal conversation but he don't tell him that he was changing him to a different gas company. He did all the application for him online, even signature, he even ask for gas account. Today we received a contract in the mail and tomorrow we are calling to cancel since we didn't know what was he signing up for. We felt it was untruthful. This happened the first week of December.

I called Just Energy to cancel service as required. Nov 29 -18 I told the rep I needed to cancel service due to renter moving into residence and she said not cancel but let tenant establish service and just will cancel so don't worry about calling to cancel. I said your company says I must call. Again, dont worry... I get my final bill plus $300 cancel fee. These people seem to try and trick you into these little traps. First bill was for 1 day at electric charge of a few cents but about $15 of fees. Most of the reps are very hard to understand and rude. Try to find a corporate office or someone in charge. Good luck.

Just Energy has a kiosk at Sam's Club. I talked to someone there about it and it was a cheaper plan, so I switched over from Consumers. They made it sound really good on the sign up. But, there's no difference at all on my bills. I should’ve just stayed with Consumers.

I was contacted by Just Energy and I was very pleased with their investigation and promise to retrain the necessary individual involved in this issue. The Just Energy Advisor who called me was very polite and expressed her sincerest apologies for the problem and I truly appreciate them reaching out to me. She also stated that I will not have to pay any bill or fees which is great, thank you for your help today.

I'll recommend Just Energy. We saw them at Sam's Club and they told us that they have a lower rate. Because of that, we switched to them from UGA.

When I signed up for Just Energy, I was told that I would start getting Just Energy perks along with every month. I didn't get even after for couple of months after I signed up. Ticket raised, no result. I've moved out of Just Energy after 5 months as it's turned out to be the math given at the time of promotion is not working out, it turned out to be more expensive. Now they say no perk points at all as the account became inactive.

I paid just one rate but I have seen no visible difference in the service.

People from Just Energy were at Sam's Club and giving out information to people. They talked to my husband, looked at our bill and saw we didn't have a supplier so we signed up. The lady was really nice and it was a quick and easy process. Although the bills don’t seem that much lower, it’s also a different time of the year. And overall, they’re a pretty good company.

The lady I spoke with at Sam’s Club said that Just Energy would be cheaper and that I would get money back from PP&L. It wasn't difficult at all to enroll with Just Energy. I’m just a little concerned because I was on a budget plan with PP&L, and the rep said I could keep that budget plan, and it went up to $238 a month from $186.

We've been with Just Energy for some time now and so far, our experience with them has been good. Our bill has been consistent.

The reps at Sam’s Club told me that I was going to have a lower rate with Just Energy. I signed up with them and it was a good experience. They even provided a Sam's Club gift card for me. But so far, the rate has been comparatively not that low. It looks pretty much the same as my previous provider, only lower by $1 or so.

I was with Consumers Energy, and the representative from Just Energy told me that their price would always be competitive with or less than Consumers Energy. That lasted about a month before their price was more than Consumers. He was a nice young man, but I felt deceived. I would never go back to Just Energy for that reason alone.

I got Just Energy for their tracking difference however, I haven’t checked the bill yet ‘cause I just got a new place. The mail hasn’t come in for me to even check my bill but I can do it online on my profile. I've had a great interaction with their reps and it's just been a great experience overall. No issues.

I received my annual renewal notification which had 2 options of rates for 12 mos and 24 mos. Both were much higher than what I could get at a competitor, so I called to negotiate. Retention dept offered me an excellent rate, which I confirmed with them multiple times because it was so good. When the contract rolled over, the rate was set at the original 12 mos option from the offer letter. I have been trying to get this fixed for quite some time now, and have been hung up on multiple times while on hold waiting for “the person that could fix this”.

I was shopping at Sam’s Club and there was a gentleman there that was doing the promotion for Just Energy. He was very extensive on trying to explain how you get different suppliers every time your monthly bill comes out and that being with their company, it should be at a lower rate, so I should see savings in my bill. I signed up with them and he pretty much did it for me. Then I received some paperwork in the mail from the National Fuel and my NYSEG in regards to it. So signing up with them was easy to do. I have them for three months now and so far, I haven't seen any changes. I've actually had an increase in my bill and I don't know if that's because of the weather or not.

I was at Sam's Club and Just Energy was there. They offered me a gift card so I signed up. It was very easy.

A month ago, someone with the same name as mine who lives in Canada (I live in California) signed up for Just Energy's gas service and gave them my email address. I have repeatedly received emails, including copies of this person's contract which contains their personal information, as well as bills containing their account information, for the past month. I have contacted customer service multiples times to alert them of this mistake, and they have done nothing to fix this problem. I am continuing to receive bills containing personal information for the person who signed up for the account. If you sign up with this company, be aware that they might repeatedly send your personal info, including your full address, to complete strangers.

There was a promotion with Just Energy where I would get a $70 gift card if I signed up with them. However, when I told the girl at Just Energy that I never got the gift card, she told me that I had to sign up my electric, which was what I needed more so than gas. I told her that it doesn't read that if I don't sign up both, I won't get the card. So, I haven't gotten anything. She said there's nothing she can do about it. Their advertisement is not clear. My issue is the electric, and that's the one they have never signed me up for. That was the one I needed the rate change with since my gas bill in the wintertime is minimal. But beyond the poor advertisement, I haven't had any problems with the service itself. I would recommend Just Energy if that's who people want to use as a provider, but I would tell them not to believe that they're gonna get something for changing.

Do not enroll with Just Energy. They will take your money and don't credit it to your bill. Trust me I know. They like to overcharge you as well. American Express and I will get my money back since it didn't go to my light bill. So where did the money go?

I was talking to a guy at Sam's Club about Just Energy and he sounded like he had a good deal. I went with the company but then I canceled my service with them because the electric company that was picked for me ended up being cheaper than what Just Energy was charging. If their price were better, I would've probably stayed with them.

Just Energy was selling at a Sam's Club near me and I thought I'd give it a try. Now, I’ve been with them for about three months but I haven’t noticed a big difference in my bill yet. I turn the switch and the light goes on.

On 11/7 at Sam's, I was approached by a nice representative from Just Energy, who advised that I could on my electricity bill by going with Just Energy. Since I'm in the process of moving, I stopped and reviewed the information and the examples of bills that they had. Once of the reps showed me her bill. I thought, what a great service! Sign me up. So I completed the information, had my credit run, was advised no deposit was needed because of my credit. The very next screen asked for a deposit. The rep requested a waiver on that screen, and proceeded to complete the process. I was told that it was a glitch, that I didn't need to pay the deposit. Later that evening I received an email stating my service would not activate until the deposit was paid.

Called to have my power hooked up and asked how long it would take to have the power turned on as I have a special needs child that has special equipment that requires power. The rep I talked to said next day. Next day comes no power. Waited till 2:00 in the afternoon trying to be patient and called to see what was going on, and was told they couldn't find my account even though I was reading them the confirmation email they sent me. After pretty much being called a liar by the first rep saying it takes longer than that to have the power up. I was then transferred to a supervisor and treated the same way.

I went into Sam's Club once and saw Just Energy. They seemed reliable to me and so, I decided to give them a try. Signing up was seamless and since having their service, my bill has dropped $10.

When we were signing up with Just Energy, the rep was nice and he seemed to be very thorough with everything. I thought going with them would save us some money and since switching, there seems to be a little bit of a difference in money saving.

My wife and I were in Sam's and were approached by a Just Energy representative. The representative made it sound like we could save money and as I am retired and on limited income. I decided to try them. They said they would pay 150.00 of my 200.00 early cancellation fee. I was told I would have a period of time to cancel with no questions asked. When I received the contract by email there were some things on it that was not represented to me. I called the number listed and talk to a very nice man who assured me it would be correct on the bill. I asked him if there was another plan that would fit me better but again assured he thought this was a good plan. When we got our first bill I was in shock.

I've been a valuable customer for 5 yrs. I went to transfer my service over & they would not transfer my plan. I asked for an accommodating rate since I've been with the company for 5 yrs... They wouldn't even look. All they wanted to do was argue with me & give me the highest priced plans. I'm not happy... Up till this point they had been very helpful, but since they have outsourced customer service it has been horrible. Also it's very hard getting a hold of anyone in customer service now.

Sam's Club's reps talked me into going with Just Energy. When they were getting me to sign up, they were a little predatory. I've been with them for a few months but then it doesn't seem to be any different from my regular provider. My bill has been pretty much the same.

Just Energy was giving a gift card one time and I looked into their services. Their reps left a good impression on me and everything was very well done.

I signed up with Just Energy as a favor for a friend. This company has cost me a lot of money! I tried to cancel as soon as I got my first bill. And I kept seeing charges on my PG&E bill. There is nothing I can do. They wouldn't close my account if I didn't pay my PG&E bill. They shut off my electricity. I finally had to speak with a supervisor. She was very rude and I just suggest that no one ever gets tangled up with this company. If you think you're going to save money think again. It's cost me almost $200 now and it's only been 3 months. I only hope this is the end of it and I don't see another charge on my next bill.

I and my housemate have used service from Just Energy for the last 12 months but we only use gas for winter which is between the end of October and April. Everything seems to be fine until we stop using gas during summer. Every time we received the bill for amount of gas that we never used, we contacted the company immediately to provide them actual meter and ask them to cancel the bill, refund us the money. It has happened for 3 times and the third is the worst ever. I have never experienced such a bad service in my entire life.

Salesman came to door. He was very courteous and had proper ID along with a letter from Vectren which referenced our supplier AND look for contract expiration date (which we had already done). He explained that he was there today and today only to fix a huge problem majorly impacting my energy bill because supplier was still raising rates. All he needed was my account number. Right !? Gonna hand that over. He said I had to do this TODAY to receive the major savings of dealing directly with the energy distributor rather than the 3rd party I have a fixed cost contract with.

Just Energy continues to charge me obscene amounts of money per month, double what my neighbor is paying in an identical 750 sq ft apartment. They will not respond to my emails. I finally was able to reach a customer service agent over the phone after being on hold for thirty minutes and she was so rude and accomplished nothing. She claimed a technician was coming to look at my meter and then I never heard anything again. My neighbor's electric company is so much better, charging half of what Just Energy is and she uses way more electricity than I do. I recommend looking elsewhere if you want a bill under $140 for a 750 sq ft apartment.

Was in Sam's Texas City and the Just Energy sales person told me that I would be able to cancel at any time as long I called and gave them 30 day in advance notice (lie). Also she told me that Just Energy would cancel my subscription that I had with my previous company (also a lie). Now I'm stuck with a bill from my "old electric company" and a bill from Just Energy. Don't believe these people, they'll lie just to get you to sign up.

I was walking around Sam’s Club and I listened to what Just Energy said. I liked the cost and the gift card. The interaction with the guy at the store was great and signing up with them went fine.

The Just Energy rep explained the service pretty well. She said that nothing would change with my monthly bill, and that only the provider would change. I got my first bill this month and I noticed that the cost went up a little bit. So I'm just gonna monitor it and see how it goes from there.

I went to Sam’s Club and a man from Just Energy asked some information about my natural gas and electricity bill and shared some information with me. Their offer was very competitive and offered Sam’s Club's gift card. Overall, they're good.

I'm always looking to see where I could cut costs. I was in Sam’s Club when I saw a Just Energy station and I saw the benefits they were saying, so I decided to get their services. The locked-in rate was very important because I know it could fluctuate. Every time that I've called Just Energy, everyone has been pleasant and helpful. I had to call a few times before because I wanted to check and see when the service was going to take effect as I was on budget dealing with my gas then and I wanted to see how that would affect that. Just Energy told me that I needed to talk to Peoples Gas and let them know that I'm with them now. My service has been active since September 3rd and everything has been great.

Just Energy seems a little better than the last provider I had and their cost also seems reasonable. I told the lady from Just Energy that helped us about the last providers I had and I was impressed with how she explained about Just Energy. We moved in already, but we’re still in the process of moving in so I’m scrambling and I haven’t had a chance to get all of my paperwork in order. She was telling me there are a lot of different things, and I’ve been getting their emails and letters. I’m gonna check my emails and go through all the little perks. I need to get to it and take advantage of the deals. But I received my $70 Sam’s Club Gift Card yesterday in the mail as a part of making the switch to them.

As my wife and I was walking down the aisle of Sam’s Club, a girl stopped us and started talking to us about Just Energy. She was energetic and she seemed like she was jamming and wanting to be part of the company. So, we allowed her to make some money and do a good deed by signing up and we've been with them for a month now. I noticed that my lights get dim every now and again when my AC kicks on. So far, my electricity is getting expensive. I got to call and see what I can do about that. I’m sure I don’t have a fluctuating rate with them. Overall, I’m satisfied with Just Energy. It’s all clean energy which is an okay benefit.

Service with Just Energy since 2012, enticed by a $70.00 Gift card - never received, after many calls they issued a bill credit of $25.00. Once the contract runs out (mine since July) they increase your rate by a huge amount (latest from 8.4c/Kwh to 20.9c/Kwh or 248% INCREASE). Since I have autopay, don’t pay attention to bills, so missed them literally stealing money from my account. End of September spoke with customer service, very apologetic, and offered 2500 points (worth $25.00 on the products they sell at inflated prices), as compensation, provided I sign up with a new contact around for 12.7c/Kwh.

I was at Sam's Club minding my own business when a representative from Just Energy approached me. She offered me a gift card for signing up for a program, which I believed to be some kind of Sam's Club promotion. I kept asking the lady about this and she was only giving me cryptic answers. I had filled up the form with my details, but when I saw the last page of the form, I realized that she was trying to get me to switch from Consumers Energy to Just Energy. I told her that she was deceiving me and that I did not want to proceed. She lied to me that I dont need to worry since the text confirmation had not come through, so the switch would not happen. This morning I saw a mailer from Consumers Energy that I have asked to switch my provider.

Just Energy came to my door and they got me at the right time so I went with them. I've had no problem with their representative and everything is okay.

I signed up at Sam's Club as many here have. The sales person told me I would save with free night program and that it started at 6 pm. I am in bed at 8 to 8:30 pm and gone by 4:30 am. My heat and most appliances are gas. So it took my usage and said my current billing of $135.00 for summer months would be $60.00. After doing the figures with their rates and no use at night my bill might even double now. I just want out.

Just stay away from this scam energy company, they are simple thief, suck your money like crazy. I just stay 2 months with this horrible bad energy company and cancel my service. I started to received energy bill for 500 to 600 dollars when my house with others companies the higher bill was 180 US and the average that I pay is just 80 to 120 US monthly, and even that I have free energy nights that is not true. They bill higher kw and start to bill to according with the weather temperature.

The amount that they charge me for TDU Delivery Charges is ridiculous... It's like I am paying a double bill... 60 dollars just for delivery charges bill, plus the kilowatt plus state, city taxes plus crap extra fees... STOP CHARGING FOR DELIVERY CHARGES!!!

I "switched" my electrical company to Just Energy through a rep at Sam's Club. They took down all my information via iPad and even sent me a text where I had to accept all of their terms. They told me they would cancel my current provider and take care of all in regards to the switch. A month later I follow up because I have not received any information from them and now they claim they have no information on me and that I should go back to Sam's and meet someone there to do the entire process again. Great customer service? Where is all my personal information? My SSN?

I have been with this company for about 5 years. I never had an issue with them. Very good rates overall. BUT now for some crazy reason because I didn't renew my contract on time with them they decide to charge me .20 cents kWh! My bill at the moment is $610.84! That is more than what I pay on my car. I been calling customer services since September 6, 2018 to advise them that this amount is ridiculous and I don't have the money to pay the bill. According to them, they put in a request to rerate my bill. I've called every other day to check on the status and no answer.

I signed up for Just Energy at Sam's Club after the rep said it would not increase my gas cost. Well today I compared my gas bill from before I had Just Energy to one of my bills with Just Energy on it. I decided total gas charges on each bill by MCF used and the Just Energy bill costs more per MCF of gas. I'm not happy. It may only cost me a few dollars more per bill this time of year because only my dryer and water heater are using gas but this winter when my furnace starts running it is going to cost me a lot more. I definitely want to cancel Just Energy and get my gas from Consumers Energy again. I just don't know how to get ahold of them cause my Consumers Energy bill says Just Energy on it but doesn't have a phone number on it. I guess I will be contacting my lawyer if they don't cancel me without charging me a cancellation fee because the rep promised my gas rates wouldn't go up but they did.

I live in Dallas Texas. I was fine with them up until last month. My bill was $191. I thought that they had double billed me but it turns out that my contract expired. They had typed in my wrong email address for some reason and said that they call you a month prior to your contract expiring. I never received an email or a call. All I wanted was $91 knocked off of the bill. They chose to lose my business over issuing a credit to my account... Incredible. It's almost like their "I gotcha moment" little trap to gain margins on you. They even said that there was no record of a call. I have a reminder set in my phone to rewrite this experience weekly on sites like this to warn the public. Just pay more elsewhere... They were rude and indifferent to me on the phone. If they don't fix this I will cancel next month.

Just Energy's rates are lower compared to other companies. My bill isn’t really that high. I would recommend them.

I was approached by a Just Energy associate. I went with getting the service, but then realized I pay MUCH less than their quote. So I called the next day and discontinued the service. Now, when the associate was getting my information, he asked my social security number, and then said it WAS NOT FOR A CREDIT CHECK. Well, I get a stupid letter from them saying my credit score was bad and they cannot give me service... Well, 1. I discontinued the service the next day, 2. YOU RAN MY CREDIT! and 3rd my credit score is 714 (Equifax), so you are full of crap! And who the hell gave them permission to run my credit ESPECIALLY after you said you weren't? They are full of crap all the way around! I called and gave them a piece of my mind (got hung up on), and called back and made sure I was heard.

Just Energy showed me savings which would have saved me about $76 a month. The Just Energy gal at Sam's Club looked at my bills and said that they could take me on. But then I got a letter in the mail saying that they reviewed my electric usage and that they weren't able to provide me with service. Just Energy dropped me so I never had service with them. They said that my usage was too much so they wouldn't even take me on after I had signed up and paid the $25 to switch. So, I just went back with FirstEnergy Solutions.

A sales rep just knocked on our door. He tried to tell me that he checked our meter and we're being overcharged. There's no way you can tell that from a meter. Then he said they're cheaper than anyone else around at $0.80/therm, which is nearly double their competitors. When I called him out on that, he said I was an idiot and didn't know what I was talking about. Stay away from this company, obviously nothing but scammers!

This company has the absolute worst service mindset that I've ever encountered in an energy company. I've only had service with them for less than 3 months and have already had billing errors, haven't received my bill and then been assessed a late fee and disconnection notice immediately after, and have sent emails and gotten automated responses saying that I will get a response in 2 days and then not even get a response until 3 weeks later... with a canned, unhelpful response.

I have been a very happy customer with Just Energy for almost 3 years, but despite my online account saying that my contract is active, they stopped honoring it and over doubled my bill. I called 3 times and was on hold for long periods of time before customer service would answer, and they could not explain why my bill did not reflect my plan. They refused to honor what my online account says, so after being a loyal customer, I will be switching providers as soon as possible. DO NOT USE THIS COMPANY!!

What interested me about Just Energy was that they were less expensive. They didn't charge for night use between 9:00 and 6:00 in the morning. But when I first got started, they messed up on the first bill and sent me a cancellation notice. I've never had any problem getting a hold of them though, and they corrected that mistake quickly. I've had them for a couple of years now and everything was okay up until July of this year. In fact, I've enjoyed the service. But when I was on vacation, somebody went in and said I wanted to change providers. So when I got home, I got a final bill from Just Energy saying that I was gonna be charged a certain amount for breaking the contract. I didn't even have a contract. It was month-to-month. But we finally got it straightened out.

We signed up with them when CA deregulated some twenty years ago. They promised a much lower rate and then billed us at a higher rate. They wouldn't let us cancel at the time. Today we called to get information and they kept eluding our questions. We instructed them we wanted to cancel and Giselle, the rep., said we would be without electricity. We called S.C. Edison and they confirmed Just Energy Solutions was lying to us. Our electricity will automatically come from Edison at 6/10, the rate we were being charged.

This was miscommunication from another memeber of Just Energy and myself i was told 24 cents a killowatt but it wasnt that high although my bill did go up because my contract ended, it was not that high. They fully resolved this complaint and exceeded my expectations ,I received a call for Just Energy and the person i spoke with was very informative and understanding again this is resolved and a better outcome then i would have thought thank you

I signed up July 23. I received a call Aug 29 stating my bill was past due. I never received a bill. The lady answered and said, "Well, your account was set to 'no bill'," and I needed to choose paper or wireless. Whaaattt?! What a scam to set someone up with a new account and not bill so you can charge fees! She switched it to paper bill, said I would get it in 5 days to pay it. I was transferred to customer service to request late fee be removed (If you ever want to speak to an English speaking american hang it up, not even their own employees know how to transfer you to one.). I think the man finally understood what I was asking for but said he cannot help me until next month. I told him I would call back, just make a note on my account. He then proceeded to tell me that I must pay the bill right this minute.

We were at Sam’s Club and we ran into one of the employees of Just Energy. What she said sounded like a good deal. She said our bill probably would not go over $100 and it would be the same price every month. I thought that was saving us quite a bit. But so far, I haven’t had that low bill she was talking about. The bill we got was $147 and that was quite a bit over for somebody using solar. I've been using them for only like one full month and I figured I’d wait another month and see how it would go. She also said that if we do decide we don’t want it anymore, we have to make sure we make the phone call or they’d charge us a fee to cancel out.

I was solicited at my home. A salesperson asked me if I wanted to save money on my electric bill. He stated, I would still pay through my regular electric company, but would save money. What a scam! I was paying my bill regularly and am now receiving collection messages that I have not made a payment to Just Energy. I have received calls from the company; people who sound so low, that I cannot understand the message or people that sound like they were from India. Unfortunately, I have been scammed from someone from India which involved a tax bill, so I am very leery. This is absolutely a ridiculous plan. I want this to be settled! Don't trust Just Energy!

Literally sat down to have lunch with my boyfriend, when I get a knock on my front door. It was a representative from Just Energy who got into my building because the lobby door was open. He proceeds to tell and show me (quickly, like a fake cop on a TV show flashing a badge,) all the people in my building who have been complaining about wanting lower bills. (I am at this point assuming this is someone associated with my building.) I told him that this wasn't a good time as I just sat down for lunch and basically was suckered into an account by being told that I'd save SO MUCH MONEY (in comparison to one meal - yes, he said that,) and that it wouldn't take much time to get my account situated. The representative was totally aggressive, a fast talker and I am a little peeved that I even allowed some stranger to get his sales claws into me.

Was approached while shopping. The gentleman presented this service to us, as being a savings we shouldn’t pass up. To keep this short, I will just say, we are angry, were mislead, and I want no part of this “scam”. Our bill went from .55 kwh to 1.77 kwh. No thank you.

I have been with Just Energy for 2 months and all I can say is stay away from this company. Like most it seems I was grabbed as was going by at Sam's. The rep asked me how much my electric bill was per kWh, I told him and he lit up with a huge smile, he couldn't wait to help me save money. I was excited, I have a big house and the TX heat can really run up a bill. I signed up right there cause his co-worker told me how low his bill was for the same house. Lo and behold two months later I am paying $200 more a month than my last provider. After talking to several reps about what I was told I got a credit, then was told my rate would be adjusted to keep me as a customer. A month same thing, I am then told that it was actually just a one time credit and they will review their training, but there was nothing that could be done for me even though I was lied to twice to get me as a customer. Stay away!

I mistakenly sent a check for $23.92 instead of $23.93. The check cleared the bank but my account was not updated. I called twice and explained the problem with no resolution. I went to the bank to declare the check stolen and proceed with a fraud investigation but the bank called Just Energy and they convinced me to give them another shot to fix this. I just got an email telling me my account is delinquent and in order to avoid penalties and fees, and being sent to collections, I need to pay (again) that bill. I am headed to the bank in the morning, and then to a lawyer if necessary, to press charges against whoever deposited my check without crediting my account. I have confirmed that JE has my money, as the deposit info on the back of this check and the deposit info on the back of last month's check are identical.

When I signed up with a representative at the Sam's Club, she clearly said that the rate is 14.4 cent per kwh but today I got the bill charging me 21.0 cent per kwh. They took advantage of me!! I switched from Amigo which had a rate 8.8 cent per kwh and missed the renewal date so it went up to 16.6, my bill was $722 and I was desperate for help, so I jumped at free nights and 14.4 per kwh. I asked if I could lower my rate if the rates went down. It was a definite yes! Well I got my bill, 21.0 per kwh and I now believe I made a huge mistake. Direct Energy is now at a 10.9 and free weekends. I'm looking to change.

I looked at different suppliers on the internet and Just Energy was the lowest. They provided a three-year fixed rate for me and asked me to match the numbers but only for a period of time and after that, the numbers would change. Their team gave me everything I needed and whatever questions I needed to ask, they handed it right to me. I felt good with their customer service. If I see stuff that somebody could provide cheaper, I give Just Energy a call and weigh stuff with the other companies but so far, they are the best. They’ve done pretty good and if somebody has a problem understanding their bills or if their bills were too high, I’d look at their bills to see who their providers are and then I suggest Just Energy. They have treated me right so I share them to others.

I was at Sam's Club and a gentleman offered me a $100 gift card to check Just Energy out. He told me that Just Energy would cut down my gas bill. I had other properties as well and I wanted to see what would happen with this one. However, it took me quite a while to get information that would show me the difference in the cost of gas and all of that with Just Energy as opposed to DTE. Then when I finally got the packet of information, I haven't received the gift card he said he was gonna give me. I'm getting ready to call Just Energy and stop this because nothing has been truthful so far. I'm not satisfied and I might as well stay with the gas company that I'm with.

I had Just Energy and noticed my bill doubled. When I called I was told I was on month to month with a rate of 20 kilowatts compared to 9.8 that I had. I was not notified my contract had expired. They claimed it was sent out but I have been paperless for about a year. I feel that took advantage and I read another review that the same dishonest practice occurred. I will never recommend this dishonest company to anyone. Please beware of this company, if you work hard for your money do not throw it away on Just Energy.

This issue was resolved with the company. The account holder did not start the service but someone else did who should not have been able too.