Just Energy Reviews

I accept to move to just energy since that month my bill payments are increased. They offer me to pay only 39 monthly, now I am paying 41 plus many other things. It means I am paying right now 150, 141, 138, the same period last year I used to pay only 110 or less. Thanks

My goal was to enroll with Ambit Energy. I researched online the Ambit's Energy phone number and I got Just Energy. When I asked them if this was Just Energy the customer service rep said Yes! The rep offered me a great deal in which I was excited about because I was trying to save my family some money. Until I received the first bill and not only I'm paying 100 bucks more a month but I'm stuck with a 5 year contract and if I want to cancel with them I need to pay over 300 dollars. I've called them several times asking for my automated voice recorder because this rep never told me I would be committed for 5 years. Just Energy is giving me a hard time and all they continue to tell me is that the recording will be emailed to you. In the meantime I continue to pay! Not sure how to handle this information. Please Help!!

All these people complaining about their checks being so low? It's called making deals! & we have the BEST product in North America! Which company offers price protection for KWS & Delivery charges for 5 YEARS! There's no hidden fees. CSR lets the customers know everything over the phone! & if you have pendings/cancels, you did something wrong! If you did your deals right, your checks should be 1000+!! I've only been there for 1 1/2 months, my lowest check was $700 & that was my first! I love Just Energy & I will never leave this company because with them you grow $$$.

I received a call from one of your reps at 6:30 on September 24, 2014, regarding the change I made to my gas bill, for a lower rate after informing them that I would rather stay with the change I made your rep inform me that I would be charged $50 if I changed. I know that I was told that if I decided to make any changes that there would not be a penalty. Now that all has changed since I didn't want to change back! I feel this is wrong and feel as though I am being held hostage to stay with your company. This is NOT FAIR!!

I worked for just energy for 3 months. And within those 3 months I didn't make much money. They have you out all hours of the day and you don't make any money for the time you spend walking around knocking on people's doors.

ON sept 16, 7:45 pm, a just energy employee knocked on the door saying he was sent by con ed to inspect my high usage. Did not let him in. Told me if I do not, he will shut off power.

A Just Energy worker came to my house claiming to be offering green energy from Crowsnest Pass, and all that he was doing today was signing people up to see if they qualify for this green energy and if so I would be contacted at a later date to accept or decline. Next thing I know my Enmax is disconnected and I don't receive a bill or anything for 3 months but didn't realize because I still owed Enmax a month and a bit. I then receive a phone call saying I'm 800 dollars past due?? I immediately called Enmax and explained and had them restore my previous energy plan. So just today 6 months later I get a letter from collections saying I owe $1700.00 to Just Energy and half of it for early cancellation!! Now I think I'm in trouble!!

Guy announced himself as Just Energy, my supplier DTE Energy uses for my service and he was there to check my bill to see if I had received my discount. I stupidly showed him my bill and he referred to the bottom line describing DTE gas programs. Nothing showed the discount so he wanted to make sure my information was in his system. He carried an electronic tablet. I suspected this was a gas supplier trying to change my service to them. So I disagree with all his condition and never did any contract with them. Even I spoke with his manager over the Phone and he said you are all set. We are not making any contract with you.

A just energy worker came to my house, asked to look at my bill, then, while looking at my bill he told me he was positive I would save tons of money. My first bill went up more than 70 dollars.

Lady announced herself as Just Energy, my supplier DTE Energy uses for my service and she was there to check my bill to see if I had received my discount. I stupidly showed her my bill and she referred to the bottom line describing DTE gas programs. Nothing showed the discount so she wanted to make sure my information was in her system. She carried an electronic tablet. I suspected this was a gas supplier trying to change my service to them. So I politely told her I wasn't giving any information at this time until I called DTE with some questions. I haven't called yet as it's after hours. I probably won't call because I know this was a change supplier scam, but I think she saw my account number on my bill and wonder if they can switch you without a signature, using your account number only. If they do, It's small claims court for me and Just Energy. If nothing changes then all is good. Anyone experienced this scam sales technique other than me?

My parents were approached by a sales rep outside their home. He explained they would be saving money by switching to JE. He didn't explain he was placing them under a SIX YEAR Contract and the only low bill they got was the first one. Other than that every bill after that has been higher than the one before!! I called but they couldn't give me a reason for that. I explained my parents were both seniors and that it's only them, myself and my two kids. That there was no way our bill could go from $140 to $390 to $500 and our last bill doubled to $1039.17. There has been no changes and when I asked to speak to someone up in management the rep couldn't even give me a name. She didn't even know the name of the company's CEO.

SO I worked for Just Energy and it almost completely ruined my life. I worked going door to door switching peoples electricity for a regional named Ryan, who was a great boss and things were running great for about the first 5 months of 2013 and then he got fired...like so many people do..and a new boss took over. And then things changed, all the offices owned by Legacy Distribution (Corpus, DFW, McAllen, Westchase) started taking money from their employees. People's money are dependent on deals signed and deals show up constantly as "pending" and "cancelled" and "image missing", but when I called back my customers or even stopped back at a customers house after their first billing period..I had several people tell me, no I did not cancel. A few were straight up like yeah bro ** JE, and I don't blame you with their high ** rates, but I had people show me their first bill.

I worked for Just Energy. First, they said that I'd get paid for training. Then after a few weeks, they claim I have to get 50 people to sign up for Just Energy first. I walked from door to door trying to get people to sign applications for over 100 hours and got 6 people to sign up. They had told me I'd get at least $50 for each beforehand and it depends on how much energy they use, how many 1,000 therms a year, as to how much I'd make. Of course we have no control over that. We don't have any control over the fact that people don't like people knocking on their doors in person with all the crime and stuff going on nowadays. Most of the people at home don't even answer their doors.

I am a current employee at JE in one of the call centers. Daily I get calls from customers with higher than high rates. Sometimes I just want to cancel customers account for them when I pull up the accounts and see their rates. But a few of things that I have realized and should bring to the light.

On 24th April 2014, I wanted to switch the electric and gas with National Grid from my daughter's name to my name. I went on Google.com and searched for National Grid phone number. It gave me on top Nationalgridarea phone number 1-855-340-6888.. When you dial the number, it says if you are looking for Just Energy, Press 1. So, since I was looking just for Energy, I pressed 1.

I called to cancel everything and things are not canceled. Do I need to get a lawyer to get rid of Just Energy? I got screwed over like everyone else and I want out. I think waiting since February is too long to get things canceled.

This company is a TOTAL RIPOFF. They come to your door with all this talk about saving you money when they are totally ripping you off. The price they charge for gas is outrageous..... Then when you call to cancel the service they say it will take one to two billing cycles. This is also a LIE. I cancelled 3 billing cycles ago and they are still charging me for gas service. You call and talk to these people and they all have something different to say. No one is on the same level. You ask for a supervisor. They say someone will call you within 24-48 hours. I have been waiting on a call back for 2 months now. There should be a way to sue this company and get your money back. BE AWARE OF THIS COMPANY. THEY ARE A TOTAL RIPOFF!!!!!!!

I also got this man at my door saying I would only be paying a few dollars more a month for this natural energy, trying to be more environmental conscious. Well, to give you an example, the portion of my bill for this month with national grid was $91. The portion that just energy has charged me is $204. Making my bill for this month at just about $300. Last month my total bill for the month was $447, $308 was from just energy! My electric bill now stands at $939, which is crazy!

On September 4 2013, this nice young salesman came to our door representing Just Energy. He encouraged us to switch to Just Energy because it would save us a lot of money on our gas bills. Well needless to say, our gas bills more than doubled. When I called Just Energy, they stated I had a variable rate and that they would put it to a fixed rate. The rate went from 0.989 to 0.491. Needless to say, it took 3 months to show on our gas bill so the entire winter we had the high rate.

I was approached by a Just Energy salesman promising great savings on my gas charges just prior to the winter season. Little did I know the savings were limited to the first month and would change to a variable rate after that. I ended up paying 1.04 per ccf, over 2 times my local energy suppliers rate of .43 cents. When I called to find out why, they said it’s because I didn't call to lock in a lower rate. When I asked about doing so, the rate they offered was still .20 cents more per ccf than my default supplier. I later found out that Just Energy has been involved in a class action lawsuit and has also been fined for their practices. I canceled them and will use my default provider. As a word of advice, just say no to 3rd party suppliers.

I have excellent credit but ever since I signed up with Just Energy it has been a nightmare. I moved out and closed my account late October 2013 and was told that my account was already paid in full because I make my payments early. Now the same man (manager) has been constantly harassing me telling me that I owe almost $300 for the month of November and December! He said, "I can tell what kind of person you are just by your lying character." I tried to explain to him what the previous service representatives and he called me a "liar" and that he was standing right next to them while they were talking to me. This man keeps calling me to tell me that my credit will be affected and that I have a horrible character. I told him that my account doesn't let me view it online and then whenever I call to speak to someone else he puts me on hold for over thirty minutes every time. I also told him that it is hard to understand some of the representatives because of their heavy accents and said, "Well I have no problem understanding them... maybe there's something wrong with you."

Yesterday I got a call to go in for an interview with Just Energy. The woman that I spoke with told me that it was a full time customer service position and that I would be making 16.00 an hour. She also said that no sales would be required. When I arrived at the interview, after about an hour or so of waiting, about 30 others showed up for an interview as well. Come to find out, this is a door to door sales position but they lie to you over the phone to get you to come in. This was a waste of my time and gas money. I need a steady income with GUARANTEED pay! Not this bs.

Dude came to my door told me I would save 5% on my gas bill. Oh no, just the opposite. I wanted to kill someone when I saw my bill. I called the state of MI to lodge complaint, so many phone calls coming thru same co. they can't keep up. Do not let them even on your property shoot to kill seriously. They are frauds!!!!!!! I am not done, I will get my money back.

The salesman came to my door in spring or fall of 2013. Answering the door was big mistake! He told me how I would save so much money if I switched natural gas suppliers and that the savings would be locked in and even if gas price went up my rate would stay the same. I got the low rate for first 2 months, then the rate went up higher than national fuel's rates over the next several months. I thought that my bills were extremely high until today when I got a bill for $330 for 1 month.

I just received a phone call from "Robin" saying her Director "Daryl" read over my resume and was asking me to come in for an interview for a "customer service" position at the Columbus, Ohio office. She said it would be answering phones. I agreed to Monday at 1pm. However, after checking out the reviews from others and reading it is all door to door sales, there is no phone room, I am not going to the interview. I am in the process of looking for employment but I do not want part of any scam. I want a job to pay my bills not to scam others.

Just Energy sales person called me and offered me a rate of 6.9 cents and a rate that will nevertheless be above Nstar fixed rate. A month or two after I started, my rate almost double Nstar and because I use electricity for heat, I ended up paying $1300 more than I was promised and only God knows how much more this last month. Just Energy is a scam, horrible and by the time you realize it, you have been price gouged for 3 months. Please whatever you do, do not sign up with Just Energy.

Pushy salesperson came back 3 times. I told him no each time. They came back a 4th time when I was not home, my girlfriend was home. They allowed my girlfriend to switch my gas and electric over to Just Energy without my consent. My name is the only name on the gas and electric account. I have called multiple times to have my service switched back to my local company..... but they never processed the request. I am considering taking legal action. Oh and also their promise of lower rates is a lie, their gas rate is double what my local company charges, and 50% more for electric. AVOID THIS COMPANY LIKE THE PLAGUE.

They changed my supplier without my consent, claiming ex husband did, but yet didn't know my ex and I are friends and they didn't even have his correct phone number. I filed a complaint with the attorney general here in NY.

Many people don't know that there are many gas suppliers out there. DTE, Consumers, MGU, Semco, they are all your utilities. They buy their gas from the open market which is Just Energy & Santana among others. Just Energy is actually the largest gas supplier in North America which originated in Canada. They are now a billion dollar company and are going international. There's one on London now. Anyways, the utilities only get their gas at a 1-month supply. Just Energy gets theirs at a 5-year supply & Santana gets theirs at a 1year supply. That's how they can offer you a cheaper rate. You get whatever the rate was at the time they bought their gas.

We had a representative from the company formerly known as US Energy Savings come to my office in 2007 and had talked a song and dance and said commodity prices through them would be fixed and that prices will change but theirs would stay the same. This is true. Prices over the next 3.5 years through our utility company never came close to what now Just Energy was charging me. In this most recent year, we were being charged 73.9 cents per therm. In the past year, our utility company was anywhere from 32.6-50.1 cents per therm. That's 47%-126% more than what the utility company would have been charging.

Just Energy just makes me angry! First of all, I would like to say that a couple of months ago, I moved into my very first apartment. I paid Just Energy a deposit, thinking that my service was turned on when I moved in. I found out a month later that I didn't even have an account number for them yet! Some jerk at ACE Cash Express misspelled my name so the account wasn't set up! I called Just Energy and I had to pay another deposit to have a new account. I also told them that I wanted my first deposit back. After sending them all the info they needed to give me the refund, I still haven't gotten it! It's been about three months now and I'm very angry! Just Energy may have low energy bills, but they certainly suck at their customer care!

If I get a bill from DTE, I expect that the bills are correct with meter numbers and the amount of energy I truly use. This apartment building has been here for a long time. I lived down the street for 30 years. These meters have been here for a very long time. There should be absolutely nothing wrong with these meters. There is a start number and a stop number for every meter and every meter has a number.

Deceived into changing my rates and switching from ConEd to US Energy. I was greatly overcharged years ago and was expecting a refund according to the claim form I submitted and promised by Lisa *** but never heard one word. Is there anyone that can help me? I know I have money coming and filed all the necessary paperwork and no one will bother to help me. Please. Please.

I signed up for the five-year plan in 2005 that expired in 2010. When my account came up for renewal in 2010, I called to cancel. They told me that they would charge me $0.58 per therm for the next 12 months. I received my renewal letter from Just Energy and called them to cancel. They tried to keep my business and I told them that the only way I would stay was if they left my rate at the $0.58 per therm that I had been paying for the previous 12 months, and only for a 12-month contract, not a 60-month contract. I was told by a customer service representative that I was paying $0.74 per therm and not the $0.58 that was on my verbal contract. He then tried to backpedal and throw me off by saying that he would just cancel my account as I requested and to have a nice day. I asked him what he said about $0.74 per therm and he would not answer me, so I asked for a supervisor. He just kept telling me that he would cancel my account as requested and denied me speaking to a supervisor.

I was a customer with U.S Energy Savings Corporation. The company promised that I would be saving money on my gas bill, but the bill tripled. In 2009, I was sent a claim form because the company was being sued. That was August 2009, it is now 2011. Can someone tell me what is going on? Thanks so much and God bless.

I locked into a per therm gas price at $1.09 per therm. At that time, the gas was around $1.09 per therm. Ben said that he could not guarantee prices would go up. But he said that the economy was going badly, and it should go higher. Historical data shows a large spike at that time, and it had dropped drastically before and since. He may have known something that I did not know, why the price spiked. He may have known that it would drop.

In 2008, I received a phone call from a Representative of US Energy Savings Corporation promising that I would save hundreds of dollars per year by signing up with them. They informed me that I didn’t have to drop people’s gas because they work along with them. My gas bill went up each month. I cancelled the service and I got charged a fee, the amount was so ridiculous that I was forced to keep the service. I was paying almost 500 dollars a month in gas. I want my money back and pray that everyone who got robbed or deceived from these people will receive hundred fold in Jesus’ Name, Amen. Thank you, Father, for looking out for your people.

The reason I switched from our usual gas company was to save money. Fixing the rate for the next five years was a great deal. I should have known it was too good to be true, scammers are the scum of the earth and these people are near the bottom. All of these reports are true, run-arounds, misinformation, no return calls/correspondence, high cancellation fees, etc. Just Energy is just another scammer looking to grab your money and run. Can anyone tell me how to get out of this contract in New York?

Just Energy continues to call in an attempt to collect on a debt from when the company was using US Energy as it's name. I was a part of the class action lawsuit filed by Lisa **'s office. I also asked one of the callers if the lawsuit had been settled and the caller would not answer the question but continued to be deceptive and also to get me to pay a cancellation fee on the account I had for US Energy. I ended up paying two gas bills, one to US Energy and one to Peoples Energy. No I'm being harassed by Just Energy to pay a debt that was fraudulent in the first place and the phone calls continue to come despite the settlement by US Energy.

My name is Angela ** This incident begin when my name was Angela **. I'm not sure of the exact date, but it must have been 8-9 years ago. I was at work, and my children's father, Charles who resided in Harvey, IL was at my home in Phoenix, IL babysitting our youngest daughter when one of the representatives came to my door. All of my bills were and always have been in my name including my Nicor gas bill. By his signing his name to the document in which they provided, that action now contracted me for the next seven years of having them as a gas source provider. Since the first time I saw US Energy itemized on my monthly bill, I have complained that I never gave authorization for this to take place.

On or about January 20th, 2009, I was approached by a man dressed in a Federal officer uniform in my store and the jacket was saying, "U. S. Energy" on the front and back. He looked my health inspector when he comes to check my products. He told me he is here to audit my energy uses and need to see my National Grid Electrical Bill. I was very busy with customers and I gave it him. He walked around my store for few minutes and came back to my counter and told to "Sign below".

In 2008, a representative of U.S. Energy Savings Corp (alias Just Energy) came to my house. He said that NIPSCO (gas and electric company) will be raising their therm rates because of the economy! I was going through a divorce and had no money to be paying outrageous rates. He said I would save a lot of money by signing with his company. NIPSCO's therm rates have been declining.

I am a 65 year old stroke survivor. In early January of this year, a man came to my door and lower gas rates to protect me from the price increases we recently had. We talked for a while. I asked him questions and he had what I thought were good answers. So I signed up for what I believed to be an information pack. I received nothing and forgot about it. We got our February gas bill and there was an additional charge of $205.50 for "gas supply cost". My bill denotes that the additional charge is a Just Energy charge.

A Just Energy door to door sales representative came by our 3rd floor apartment the other night. I am a Filipino girl while my roommate is an Indian girl. The Just Energy representative says that Just Energy is an affiliate of Peoples Gas and he even told us to go to Peoples Gas website, and once inside the Peoples Gas website, that we are to click other suppliers and we will be able to see Just Energy as connected to Peoples Gas. He asked to see our current bill. And he says that we could save much by transferring to Just Energy. There is a 5-year contract and we could cancel the contract anytime we want to. I and my roommate really believed every word he said.

They said they would provide me savings on my gas bill. I come to find out today that they're charging me double than the regular bill. I canceled the bill, but they said it takes 2 billing cycles to cancel.

They always said I was going to save money and I being paying double every month. It's a scam. There is no much money, and it is an injustice to pay more than what we already have to pay.

There were two occasions when a representative knocked on my door and basically tried to intimidate me into changing my energy service provider. They use bully tactics and are insulting. They should not be allowed to harass people. The last incident happened on 8/21/09.

Someone supposedly signed a contract "for me" to receive service. U.S. Energy billed me for months on this in addition to my regular gas bill. I told them that I gave no one authorization to sign my name at any time and that I wanted a refund on payments already made to the bill and was denied. I asked them for a copy of the signed contract and have yet to receive it.

I am looking for help and would like to share some information about U.S. Energy. I, too, was led to believe that I would receive quite a bit of savings if I signed on with this company and did so because of my economic situation in the hopes of saving some money over winter on home heating costs. Not only did that not happen, but U.S. Energy, or Just Energy (their new name) decided to cancel my contract because "they had not received a payment from me in three months," according to a customer service rep. However, the rep did admit that Nicor may not have forwarded my payments to them in a timely manner thus, their reasoning for canceling my contract.

When the company started their route in getting customers to change into this program, they were promising lower rates in their gas bill which wasn't true at all. They are overcharging my gas bill which at this point, I wasn't aware I was going to overpay. Now, I'm not able to afford paying this high bill! At this moment, I can't cancel because I have a five-year contract which they did not notify me after I had called them to cancel. Please, is there anyone there that could help me? I would really appreciate it. I found out that a lot of consumers received a claim form which I haven't received yet. If you could please send me one, I would really appreciate it.

In early June 2009, I received a letter from US Energy Savings advising me of the IL Atty. General L. Madigan settlement re: legal action filed on 02/07/2008 against them. It states customers who feel they were treated unfairly may be eligible for relief. It states if I feel I qualify to complete and attach the Customer Claim Form and return to USESC by 08/12/2009. I completed the form and returned it to them in June 2009. I have not heard from them. The letter had a series of nos. ** as the only identifier.

US Energy Savings Corp made me sign a contract assuring me that I will save lots of money with their company since gas prices are always going up. However, there will always be a lower price on gas (as they were when they walked in my door). When I saw it was a scam, as the price never went down and I was paying more than double on gas, I then called US Energy Savings and they said I cannot get out of the contract and that the salesman lied to me that they will always be cheaper than my current provider at that time. Please help. I want to get out of this contract.

We signed a contract without a date when the salesman came around the week of December - January 1, 2006. He had identification on his ID that said Nicor. He also said that he could not put a date on the contract, until he had our credit checked. We have been trying to call the company at 1-888-674-7847 and can never get through or leave a message. We have not received any notice about the settlement, and we would like to cancel our 5-year contract as of today, 7/24/2009. But we are unable to reach anyone at U.S. Energy Savings Corp. Nicor said that our service began on 1/20/09, the first time we contacted Nicor about the switch and since, they said 2/20/09. Please tell us how to get the paperwork done in time to meet the August 12 deadline for releasing us from the contract and any refunds due us per the lawsuit.

I called to find out why my bill says, “The average price you paid for electric service this month (excluding taxes): $0.162/kwh,” when I was told that I was going to pay $0.13.5/kwh. I also asked what the cancellation fee is because I'm planning to leave out of town and I need to prepare myself to how much I'm going to need. But Enalia was not able to tell me. She said she could not discuss it with me and I also asked that I wanted it to be written and mailed to me. And now I'm going to wait for the letter telling and explaining to me what the early termination fee is since she could not tell me over the phone. For what reason, I don't know why she couldn't say. I am very unhappy with this company. If you can help, please e-mail me. It's the best way to get in touch with me. If you need to talk to me, leave a message on my phone or e- mail and I will get in touch with you.

When I signed up with USESC, my understanding is I would save money. My May bill was $186.00, last year bill was $34.00. How do I terminate this program with USESC? Over $425.00 in overcharges from last year.

Me and my fiancee were at home one August day when we had a visit by someone from U.S. Energy Savings and as he said "was in the neighborhood conducting a survey making sure that we are not being over charged by our gas and electric company" and asked to see a current bill. So we both thought that this was some govt. official and we did as he asked. Because her name was on the bills, he only spoke to Steph. He had her sign some paper and talk to someone on the phone that she didn’t understand because he didn’t speak English. So when the man on the phone asked her do you understand, Steph said no, but Bill who was here said don’t worry just say yes.

In June 2008, when natural gas prices spiked very high, I was visited by a high-pressure sales team from US Energy Savings Corp. and signed a 5-year fixed price natural gas contract. The sales team (Kathryn ** and her supervisor) neglected to inform me of certain monthly charges and also gave misleading information about changing the contract. Specifically, I am now charged Indiana sales tax for my monthly gas usage (supply), which my local utility (NIPSCO) does not charge. US Energy never informed me I would be charged extra sales tax above and beyond the tax already charged for storage and delivery. The US Energy salespeople also misinformed me about how their Blend and Extend contract extension works, making it seem like a much better option than it actually is in the fine print. For instance, they told me that if their offered price went lower, I could get that price by adding only 1 year onto my contract. However, the fine print says the original contract is replaced by a whole new 5-year contract.

A salesman came to my door selling cheaper electric and gas service, but ASSURED me that I would get lower prices than with Con Edison, my current utilities provider. I was also assured that my bill would still go through them and that my rates would just be lower than with them. I saw on the news the other evening that this was just a scam, and that I possibly could receive TWO bils for service.

The first two months cost for our natural gas from U.S.Energy Corp. was $436.90. The prior 12 months with our previous supplier totaled $569.31 . We are obviuosly being overcharged in the current market and can only opt out with a $400 termination fee.