Just Energy Reviews

Just Energy mentioned that their rate was going to be lower. I'm planning to give them a call because the rate is a little bit different and the amount of each statement has been around the same or a little bit above. The only interactions I've had so far with them were when I signed up and one time when I called to inquire about the future billing, and those conversations were good experiences.

Extremely disappointed in how Just Energy supports their existing customers. They were chosen many years ago as an alternative natural gas supplier to North Shore Gas. Just realized that they do not automatically lower their rate when it drops. They stated that if the customer does not contact them, they will continue to charge at the higher, original contract rate, even if that original rate is double the current rate. The customer should be aware, but who understands costs per therm? Just Energy should not have taken advantage of this, but instead supported a customer who chose to continue to do business with them. It's hard enough to battle with increasing cable bills, phone bills, etc, but then to feel taken advantage of after learning about how the gas bill works just makes me hope that others stop using Just Energy and find that it's probably better to stick with your natural gas distributor like North Shore Gas or People's Gas.

I called Just Energy and signed up. It was an easy process over the phone. Then, they came right on time. I've heard of other providers but the kilowatt is higher.

I was with a prepaid company and I wanted a change. I liked the rates that Just Energy have and I decided to go with them. Everything was okay with their staff. So far, the quality of service has been good and since using their services, my bills are lower.

Just Energy is good, but they are very expensive. I’m in a one bedroom apartment and my parents are in a three-bedroom house, and I pay as much as they pay. I spoke with someone to see if there was an issue, but they didn’t help me out or explain it. They were professional, though.

We switched to Just Energy because their sales rep told us it won't affect our bill charges but they'll give us a Sam's Club gift card every year. Since we were told that our bill would still be the same, we switched. BUT, soon they started charging way too much for the 'additional service charges ' and they were twice the usage charges. We were paying $250 for the same usage we once paid $100 for with a different supplier. We asked their customer service what those additional charges are and they never told us. They would hold us off and never give us the proper answer. It's illegal to charge for something you CAN'T EVEN EXPLAIN! I hope they get sued. Worst. Experience. Ever.

It should be illegal what they do. The salesman lie and claim their rates are the same as your current gas provider but it’s actually 3 times the normal amount. You are paying 3x to heat your home. It’s a shame these companies exist solely to rip off hardworking people.

A sales rep knocked on my door and told me that he works for Just Energy and he can lower my bill down to $37. He claims that his company is an affiliate with PG&E. He asked me to sign up to receive an offer from PG&E, which I did. Then I received an email from Just Energy asking me to finalize the process. I looked through the website, the sales rep kept interrupting my reading but I noticed that it wasn't just for the offer but it was the agreement to start service. At which point, I told him that I was in a hurry and would look over it later. He kept pushing, said that it had to be done right away. So I declined. The next morning, I received an email asking me to finalize the process (it looks identical to the email I received the night before). I ignore that email. Then just now, I received a email from Just Energy to welcome me to Just Energy and thanking me to choosing them.

I live in a 450 square foot apartment. I have a well insulated apartment. I cook once a day. My light bill was 156$ for 795 kW. I live frugal. My neighbor's bills are less than $50 a month. I called to report the bill and cancel services. I could hear reps laughing in the background. The rep was nasty too. When Did you know that Just Energy is the middle man. The original electric company on charged me less than a penny per kw. Just Energy charges 12 cent of more per kW. It's time to go Solar.

I have never heard or had no knowledge of what this company was. WE never spoke to anyone or any representative to accept or hear about this company. Somehow we got enrolled to this company and didn't find out till I got my latest bill that was ridiculously high. I saw third party charges on my bill and for the first time I saw the name Just Energy on my bill. I called the gas company and they said they have nothing to do with this change and to call this company directly to get to the bottom of what happened. I did just that and they said they would launch an investigation to see who authorized the transfer.

Just Energy has the cheapest deposit plus they’re always looking to save me money and that’s cool. The people there are courteous too.

A guy from Just Energy signed me up and he was friendly. We talked for about 20 minutes, he signed me up and that was it. My bills are lower right now so it works.

I was at Sam's and heard about Just Energy. The reps at the club were very professional and impressed the heck out of me. They weren’t pushy, which in a lot of sales things, they are. I don’t like high-pressure sales. Also, Just Energy's prices are a bit better than my provider, which is ComEd. I like the fact that I get them cheaper because of bulk rates.

Raised my rates from 9 cents per kWh to 20 c per kWh. When I contacted them about this, they said that my contract expired and that was the reason for the increase. They said that they tried to contact me. My account was auto pay so I did not open monthly statements from them until I noticed by text that my charges had increased. They never texted me that my rates were going up and the reason for that. My sister is dying of lung cancer so I have been back and forth out of state to help take care of her.

I have been working with Just Energy for some time now. Before, I had a pre-paid account that was great, told me how much I used every day and saved me a ton of money being able to keep up with it like that. 4 months ago, I had to move for work and Customer support convinced me that I had to close the previous pre-paid account because it wouldn't let me transfer to a new address. Now, I am realizing that this is because they wanted to get rid of the account and not because I was moving. I believe they discontinued the pre-paid accounts because they feel like they weren't making enough money off of them. This is beside the point.

I had a sales rep come up to my door as a disabled woman told me that I could save money on my gas bill so I decided it was worth a shot being on a fixed and low-income. Any money that I could save is a good thing as I am on disability and so is my son. I was told that I would only get one bill from Just Energy however I received a bill from SoCalGas which had their price for the month and also had a prize for Just Energy SoCalGas price was less than Just Energy as well as their charge per wattage was lower. Just Energy was always higher and I would not recommend them to my worst enemy.

Was with Just Energy for 6+ years on Auto Pay. Never missed a payment. They put me on month to month without notifying me and charged me 20 Cents per kilowatt for 4 consecutive months driving bill to over $500+ per month until I called in. They would not remedy anything except to force me into a 3 year contract upon which they assured me they wouldn't charge an exit fee upon my tenant taking over my place. I notified them the Tenant would be switching providers and of course I am fighting them on a $175 exit fee. It takes 45 minutes to get anyone on the phone and no once will do anything to assist.

Just Energy told me I was gonna save a little money, and the rate stays the same. It won’t be flex unlike regular PSE&G. As of right now, everything is fine. It may be like a $10 difference at this time. I really don’t see a big difference in price because my bill’s low anyway.

I signed up with Just Energy in 2012. I had one month with them, then canceled. 10/2014 I got a call saying I owed $68. I asked for a copy of the bill to show I owed the money. Person said they would send it out. They called again 11/3/2014. Again I asked for a copy of the invoice. Nothing. Fast forward to 12/14/2018. Collections calling about this bill. Again I ask for a copy. They say they can’t give it to me. I get the runaround of who I should call. No one can give me a copy of the bill. Supervisions are always busy. But one will call me back they say. 12/28/2018, another call, same story. Today I get another call. As I am typing this I have been on hold waiting for a supervisor for 26 minutes. I have asked for an address to send a certified letter to. Woman who is handling my call can’t provide one. 7 years of this is just too much. I only gave one star because it required me to chose one - no choice for negative stars.

One star because I couldn't give 0!!! Never go with this company! Don't let your friends or family go with this company... Don't let your enemies go here! We had nothing but trouble with them since our first bill which was outrageous! When I tried calling I never could get through to anyone! I spent over an hour each time I called listening to pre recorded messages and never spoke to anyone! Our bill became past due because I couldn't pay the whole amount or speak with anyone! I had to contact the PUC in order for someone to finally reach out!!!

Just Energy representatives knocked on my door and they assured me a lower rate. However, I really don’t know what’s going on and I don’t know if Just Energy is doing my thing or not because I got a letter today talking about I need to change my supplier. Plus, I paid somebody a deposit and I didn’t even need any deposit because my lights was never off. Still, I’d recommend Just Energy because they’ve been good to me.

I signed over with the Just Energy lady in the store and she was really nice. I also got me a little card which I got to call and send. I'll recommend Just Energy to somebody else.

So I had disputed a charge with Just Energy back in September 2018. They charged me $191 for a month of power in a 1 bedroom apartment, which was odd (also $161 the following month). It turns out that my contract had expired and they decided to jack my rate up for no reason. The thing was, they never notified me that my rate would increase post contract, nor, did they send me ANY notification that my contract was up.

Just Energy said that they were able to lower our monthly bill. They put us to a new company that’s more expensive and that’s who subcontracts electricity out to us. Just Energy pays the same and I get discounts because I am a Sam’s Club member. The representative handled most of the signup process as long as I had the bills. I had to give them bills so I can give them the correct information. I didn’t have the bill at first though, so I had to go back and make an additional trip to the store to talk about the bill. It really wasn’t that hard of a setup for me. But I wasn’t able to set up the points system, which was difficult for me. And I'm still having a hard time setting up the points.

My experience with Just Energy has been okay. I needed lights. My daughter had the service and recommended that I get it. But during the sign-up process, I had to pay $200 as a deposit that I thought was refundable, but I found out it wasn’t. I'm fine with the bills, but I don’t understand this month. I kept calling to pay it, but I kept getting a zero balance. I may have paid it and forgot though.

I've been with Just Energy for six months and I have no complaints. Their representatives were good.

I like Just Energy's service. Their rate is cheaper and everything went fine when I switched to them. The process was very easy.

I've had Just Energy four years and have no complaints. I don’t think they got a good price, but it is what it is.

Your support agent hang up on us. We wait over 30 minutes at 6.00pm at night for that then we have to wait again because they hang up. We pay our bills on time every month for this kind of response. Oh by the way I’m sick and disabled.

A worker came to my door about Just Energy... Never heard of them before... Signed up with them. He said it would be easy to canceled... Been getting the runarounds with my cancellation. Canceled in November and still being billed. Every customer service gave me different excuses even talked to the manager. Still haven't received proof of cancellation notice when it will exactly stop charging me by paper. They come to my house with offers. I will slam door in their face and let everyone beware of these crooks. I asked, "If y'all still bill me will I get some of my money back?" and manager said no. They got 3 months. After 3 months lawsuit will come and it's not going to be pretty for giving me the runaround.

I was approached by a company representative at Sam’s Club telling that I could sign up to receive perks as an Ameren customer and that my bill wouldn’t change. Next thing you know, I am receiving a $357 bill when my bill is typically $70. I have been trying to talk to them over the phone and over email for the last week and a half and no one at the Illinois branch answers. And no one from any other branch has access to my account. I am beyond frustrated by how untruthful this whole process was, how my bill grew 4 times in a single month, and by the lack of customer service by these people. I do not know what else to do. I have tried everything and no one ever responds, emails me back, or calls me back.

I was in a store and Just Energy had a little section set up. They said something about stabilizing and lowering my bill so I went with them. I've been with them for a couple of months now.

With Just Energy, I’m in the surety of lock-ins on my price so I went with them and I'm really happy. Their reps were professional, courteous, and helpful. It’s a very good experience.

The sales person at Sam's Club said that the rates with Just Energy are lower. I signed up with them, but my bill’s a little higher now. Also, my previous carrier's prices are lower.

My wife and I shop at Sam's Club and were sold on a free gift card for switching our electricity provider and offered lower rates than Com-Ed. It was all BS. We get our bill and our rate is jacked to NYMEX divided by 100 + 5.79. MP THANKS! Then when you call to cancel you're on the phone for close to an hour because they want you to give up. Then they try and offer you so called cheaper plans. I'm done with this company. What a scam.

There was a representative at Sam's Club who told me about Just Energy and how it worked. I signed up with them and so far it’s been great. It was a seamless transition. It was just a change of our bill one day. I like that the energy is coming from more wind and more solar. I also like the perks. Every month we collect bonus points, and then we can apply them to either a gift card or other discounts. I don’t get anything like that from National Grid. I would recommend Just Energy.

Just Energy's offer was really good. They were giving away three gift cards for $45 so I stuck with them.

I just recently switched from Direct Energy to Just Energy so I can't say anything about their rates yet. But, customer service representative needs to speak fluent English. I wouldn't have signed up for a digital thermostat when I live in a apartment. So, my advice to anyone if you can't understand the person you are on the phone with request a English speaking individual if that's the language you speak.

A sales rep came to my door, and come back later for my husband, it was suspicious, saying that he can lock our gas rate. After he talked my husband into personal conversation but he don't tell him that he was changing him to a different gas company. He did all the application for him online, even signature, he even ask for gas account. Today we received a contract in the mail and tomorrow we are calling to cancel since we didn't know what was he signing up for. We felt it was untruthful. This happened the first week of December.

I called Just Energy to cancel service as required. Nov 29 -18 I told the rep I needed to cancel service due to renter moving into residence and she said not cancel but let tenant establish service and just will cancel so don't worry about calling to cancel. I said your company says I must call. Again, dont worry... I get my final bill plus $300 cancel fee. These people seem to try and trick you into these little traps. First bill was for 1 day at electric charge of a few cents but about $15 of fees. Most of the reps are very hard to understand and rude. Try to find a corporate office or someone in charge. Good luck.

Just Energy has a kiosk at Sam's Club. I talked to someone there about it and it was a cheaper plan, so I switched over from Consumers. They made it sound really good on the sign up. But, there's no difference at all on my bills. I should’ve just stayed with Consumers.

I was contacted by Just Energy and I was very pleased with their investigation and promise to retrain the necessary individual involved in this issue. The Just Energy Advisor who called me was very polite and expressed her sincerest apologies for the problem and I truly appreciate them reaching out to me. She also stated that I will not have to pay any bill or fees which is great, thank you for your help today.

I'll recommend Just Energy. We saw them at Sam's Club and they told us that they have a lower rate. Because of that, we switched to them from UGA.

When I signed up for Just Energy, I was told that I would start getting Just Energy perks along with every month. I didn't get even after for couple of months after I signed up. Ticket raised, no result. I've moved out of Just Energy after 5 months as it's turned out to be the math given at the time of promotion is not working out, it turned out to be more expensive. Now they say no perk points at all as the account became inactive.

I paid just one rate but I have seen no visible difference in the service.

People from Just Energy were at Sam's Club and giving out information to people. They talked to my husband, looked at our bill and saw we didn't have a supplier so we signed up. The lady was really nice and it was a quick and easy process. Although the bills don’t seem that much lower, it’s also a different time of the year. And overall, they’re a pretty good company.

The lady I spoke with at Sam’s Club said that Just Energy would be cheaper and that I would get money back from PP&L. It wasn't difficult at all to enroll with Just Energy. I’m just a little concerned because I was on a budget plan with PP&L, and the rep said I could keep that budget plan, and it went up to $238 a month from $186.

We've been with Just Energy for some time now and so far, our experience with them has been good. Our bill has been consistent.

The reps at Sam’s Club told me that I was going to have a lower rate with Just Energy. I signed up with them and it was a good experience. They even provided a Sam's Club gift card for me. But so far, the rate has been comparatively not that low. It looks pretty much the same as my previous provider, only lower by $1 or so.

I was with Consumers Energy, and the representative from Just Energy told me that their price would always be competitive with or less than Consumers Energy. That lasted about a month before their price was more than Consumers. He was a nice young man, but I felt deceived. I would never go back to Just Energy for that reason alone.

I got Just Energy for their tracking difference however, I haven’t checked the bill yet ‘cause I just got a new place. The mail hasn’t come in for me to even check my bill but I can do it online on my profile. I've had a great interaction with their reps and it's just been a great experience overall. No issues.

I received my annual renewal notification which had 2 options of rates for 12 mos and 24 mos. Both were much higher than what I could get at a competitor, so I called to negotiate. Retention dept offered me an excellent rate, which I confirmed with them multiple times because it was so good. When the contract rolled over, the rate was set at the original 12 mos option from the offer letter. I have been trying to get this fixed for quite some time now, and have been hung up on multiple times while on hold waiting for “the person that could fix this”.

I was shopping at Sam’s Club and there was a gentleman there that was doing the promotion for Just Energy. He was very extensive on trying to explain how you get different suppliers every time your monthly bill comes out and that being with their company, it should be at a lower rate, so I should see savings in my bill. I signed up with them and he pretty much did it for me. Then I received some paperwork in the mail from the National Fuel and my NYSEG in regards to it. So signing up with them was easy to do. I have them for three months now and so far, I haven't seen any changes. I've actually had an increase in my bill and I don't know if that's because of the weather or not.

I was at Sam's Club and Just Energy was there. They offered me a gift card so I signed up. It was very easy.

A month ago, someone with the same name as mine who lives in Canada (I live in California) signed up for Just Energy's gas service and gave them my email address. I have repeatedly received emails, including copies of this person's contract which contains their personal information, as well as bills containing their account information, for the past month. I have contacted customer service multiples times to alert them of this mistake, and they have done nothing to fix this problem. I am continuing to receive bills containing personal information for the person who signed up for the account. If you sign up with this company, be aware that they might repeatedly send your personal info, including your full address, to complete strangers.

There was a promotion with Just Energy where I would get a $70 gift card if I signed up with them. However, when I told the girl at Just Energy that I never got the gift card, she told me that I had to sign up my electric, which was what I needed more so than gas. I told her that it doesn't read that if I don't sign up both, I won't get the card. So, I haven't gotten anything. She said there's nothing she can do about it. Their advertisement is not clear. My issue is the electric, and that's the one they have never signed me up for. That was the one I needed the rate change with since my gas bill in the wintertime is minimal. But beyond the poor advertisement, I haven't had any problems with the service itself. I would recommend Just Energy if that's who people want to use as a provider, but I would tell them not to believe that they're gonna get something for changing.

Do not enroll with Just Energy. They will take your money and don't credit it to your bill. Trust me I know. They like to overcharge you as well. American Express and I will get my money back since it didn't go to my light bill. So where did the money go?

I was talking to a guy at Sam's Club about Just Energy and he sounded like he had a good deal. I went with the company but then I canceled my service with them because the electric company that was picked for me ended up being cheaper than what Just Energy was charging. If their price were better, I would've probably stayed with them.

Just Energy was selling at a Sam's Club near me and I thought I'd give it a try. Now, I’ve been with them for about three months but I haven’t noticed a big difference in my bill yet. I turn the switch and the light goes on.

On 11/7 at Sam's, I was approached by a nice representative from Just Energy, who advised that I could on my electricity bill by going with Just Energy. Since I'm in the process of moving, I stopped and reviewed the information and the examples of bills that they had. Once of the reps showed me her bill. I thought, what a great service! Sign me up. So I completed the information, had my credit run, was advised no deposit was needed because of my credit. The very next screen asked for a deposit. The rep requested a waiver on that screen, and proceeded to complete the process. I was told that it was a glitch, that I didn't need to pay the deposit. Later that evening I received an email stating my service would not activate until the deposit was paid.

Called to have my power hooked up and asked how long it would take to have the power turned on as I have a special needs child that has special equipment that requires power. The rep I talked to said next day. Next day comes no power. Waited till 2:00 in the afternoon trying to be patient and called to see what was going on, and was told they couldn't find my account even though I was reading them the confirmation email they sent me. After pretty much being called a liar by the first rep saying it takes longer than that to have the power up. I was then transferred to a supervisor and treated the same way.

I went into Sam's Club once and saw Just Energy. They seemed reliable to me and so, I decided to give them a try. Signing up was seamless and since having their service, my bill has dropped $10.

When we were signing up with Just Energy, the rep was nice and he seemed to be very thorough with everything. I thought going with them would save us some money and since switching, there seems to be a little bit of a difference in money saving.

My wife and I were in Sam's and were approached by a Just Energy representative. The representative made it sound like we could save money and as I am retired and on limited income. I decided to try them. They said they would pay 150.00 of my 200.00 early cancellation fee. I was told I would have a period of time to cancel with no questions asked. When I received the contract by email there were some things on it that was not represented to me. I called the number listed and talk to a very nice man who assured me it would be correct on the bill. I asked him if there was another plan that would fit me better but again assured he thought this was a good plan. When we got our first bill I was in shock.

I've been a valuable customer for 5 yrs. I went to transfer my service over & they would not transfer my plan. I asked for an accommodating rate since I've been with the company for 5 yrs... They wouldn't even look. All they wanted to do was argue with me & give me the highest priced plans. I'm not happy... Up till this point they had been very helpful, but since they have outsourced customer service it has been horrible. Also it's very hard getting a hold of anyone in customer service now.

Sam's Club's reps talked me into going with Just Energy. When they were getting me to sign up, they were a little predatory. I've been with them for a few months but then it doesn't seem to be any different from my regular provider. My bill has been pretty much the same.

Just Energy was giving a gift card one time and I looked into their services. Their reps left a good impression on me and everything was very well done.

I signed up with Just Energy as a favor for a friend. This company has cost me a lot of money! I tried to cancel as soon as I got my first bill. And I kept seeing charges on my PG&E bill. There is nothing I can do. They wouldn't close my account if I didn't pay my PG&E bill. They shut off my electricity. I finally had to speak with a supervisor. She was very rude and I just suggest that no one ever gets tangled up with this company. If you think you're going to save money think again. It's cost me almost $200 now and it's only been 3 months. I only hope this is the end of it and I don't see another charge on my next bill.

I and my housemate have used service from Just Energy for the last 12 months but we only use gas for winter which is between the end of October and April. Everything seems to be fine until we stop using gas during summer. Every time we received the bill for amount of gas that we never used, we contacted the company immediately to provide them actual meter and ask them to cancel the bill, refund us the money. It has happened for 3 times and the third is the worst ever. I have never experienced such a bad service in my entire life.

Salesman came to door. He was very courteous and had proper ID along with a letter from Vectren which referenced our supplier AND look for contract expiration date (which we had already done). He explained that he was there today and today only to fix a huge problem majorly impacting my energy bill because supplier was still raising rates. All he needed was my account number. Right !? Gonna hand that over. He said I had to do this TODAY to receive the major savings of dealing directly with the energy distributor rather than the 3rd party I have a fixed cost contract with.

Just Energy continues to charge me obscene amounts of money per month, double what my neighbor is paying in an identical 750 sq ft apartment. They will not respond to my emails. I finally was able to reach a customer service agent over the phone after being on hold for thirty minutes and she was so rude and accomplished nothing. She claimed a technician was coming to look at my meter and then I never heard anything again. My neighbor's electric company is so much better, charging half of what Just Energy is and she uses way more electricity than I do. I recommend looking elsewhere if you want a bill under $140 for a 750 sq ft apartment.

Was in Sam's Texas City and the Just Energy sales person told me that I would be able to cancel at any time as long I called and gave them 30 day in advance notice (lie). Also she told me that Just Energy would cancel my subscription that I had with my previous company (also a lie). Now I'm stuck with a bill from my "old electric company" and a bill from Just Energy. Don't believe these people, they'll lie just to get you to sign up.

I was walking around Sam’s Club and I listened to what Just Energy said. I liked the cost and the gift card. The interaction with the guy at the store was great and signing up with them went fine.

The Just Energy rep explained the service pretty well. She said that nothing would change with my monthly bill, and that only the provider would change. I got my first bill this month and I noticed that the cost went up a little bit. So I'm just gonna monitor it and see how it goes from there.

I went to Sam’s Club and a man from Just Energy asked some information about my natural gas and electricity bill and shared some information with me. Their offer was very competitive and offered Sam’s Club's gift card. Overall, they're good.

I'm always looking to see where I could cut costs. I was in Sam’s Club when I saw a Just Energy station and I saw the benefits they were saying, so I decided to get their services. The locked-in rate was very important because I know it could fluctuate. Every time that I've called Just Energy, everyone has been pleasant and helpful. I had to call a few times before because I wanted to check and see when the service was going to take effect as I was on budget dealing with my gas then and I wanted to see how that would affect that. Just Energy told me that I needed to talk to Peoples Gas and let them know that I'm with them now. My service has been active since September 3rd and everything has been great.

Just Energy seems a little better than the last provider I had and their cost also seems reasonable. I told the lady from Just Energy that helped us about the last providers I had and I was impressed with how she explained about Just Energy. We moved in already, but we’re still in the process of moving in so I’m scrambling and I haven’t had a chance to get all of my paperwork in order. She was telling me there are a lot of different things, and I’ve been getting their emails and letters. I’m gonna check my emails and go through all the little perks. I need to get to it and take advantage of the deals. But I received my $70 Sam’s Club Gift Card yesterday in the mail as a part of making the switch to them.

As my wife and I was walking down the aisle of Sam’s Club, a girl stopped us and started talking to us about Just Energy. She was energetic and she seemed like she was jamming and wanting to be part of the company. So, we allowed her to make some money and do a good deed by signing up and we've been with them for a month now. I noticed that my lights get dim every now and again when my AC kicks on. So far, my electricity is getting expensive. I got to call and see what I can do about that. I’m sure I don’t have a fluctuating rate with them. Overall, I’m satisfied with Just Energy. It’s all clean energy which is an okay benefit.

Service with Just Energy since 2012, enticed by a $70.00 Gift card - never received, after many calls they issued a bill credit of $25.00. Once the contract runs out (mine since July) they increase your rate by a huge amount (latest from 8.4c/Kwh to 20.9c/Kwh or 248% INCREASE). Since I have autopay, don’t pay attention to bills, so missed them literally stealing money from my account. End of September spoke with customer service, very apologetic, and offered 2500 points (worth $25.00 on the products they sell at inflated prices), as compensation, provided I sign up with a new contact around for 12.7c/Kwh.

I was at Sam's Club minding my own business when a representative from Just Energy approached me. She offered me a gift card for signing up for a program, which I believed to be some kind of Sam's Club promotion. I kept asking the lady about this and she was only giving me cryptic answers. I had filled up the form with my details, but when I saw the last page of the form, I realized that she was trying to get me to switch from Consumers Energy to Just Energy. I told her that she was deceiving me and that I did not want to proceed. She lied to me that I dont need to worry since the text confirmation had not come through, so the switch would not happen. This morning I saw a mailer from Consumers Energy that I have asked to switch my provider.

Just Energy came to my door and they got me at the right time so I went with them. I've had no problem with their representative and everything is okay.

I signed up at Sam's Club as many here have. The sales person told me I would save with free night program and that it started at 6 pm. I am in bed at 8 to 8:30 pm and gone by 4:30 am. My heat and most appliances are gas. So it took my usage and said my current billing of $135.00 for summer months would be $60.00. After doing the figures with their rates and no use at night my bill might even double now. I just want out.

Just stay away from this scam energy company, they are simple thief, suck your money like crazy. I just stay 2 months with this horrible bad energy company and cancel my service. I started to received energy bill for 500 to 600 dollars when my house with others companies the higher bill was 180 US and the average that I pay is just 80 to 120 US monthly, and even that I have free energy nights that is not true. They bill higher kw and start to bill to according with the weather temperature.

The amount that they charge me for TDU Delivery Charges is ridiculous... It's like I am paying a double bill... 60 dollars just for delivery charges bill, plus the kilowatt plus state, city taxes plus crap extra fees... STOP CHARGING FOR DELIVERY CHARGES!!!

I "switched" my electrical company to Just Energy through a rep at Sam's Club. They took down all my information via iPad and even sent me a text where I had to accept all of their terms. They told me they would cancel my current provider and take care of all in regards to the switch. A month later I follow up because I have not received any information from them and now they claim they have no information on me and that I should go back to Sam's and meet someone there to do the entire process again. Great customer service? Where is all my personal information? My SSN?

I have been with this company for about 5 years. I never had an issue with them. Very good rates overall. BUT now for some crazy reason because I didn't renew my contract on time with them they decide to charge me .20 cents kWh! My bill at the moment is $610.84! That is more than what I pay on my car. I been calling customer services since September 6, 2018 to advise them that this amount is ridiculous and I don't have the money to pay the bill. According to them, they put in a request to rerate my bill. I've called every other day to check on the status and no answer.

I signed up for Just Energy at Sam's Club after the rep said it would not increase my gas cost. Well today I compared my gas bill from before I had Just Energy to one of my bills with Just Energy on it. I decided total gas charges on each bill by MCF used and the Just Energy bill costs more per MCF of gas. I'm not happy. It may only cost me a few dollars more per bill this time of year because only my dryer and water heater are using gas but this winter when my furnace starts running it is going to cost me a lot more. I definitely want to cancel Just Energy and get my gas from Consumers Energy again. I just don't know how to get ahold of them cause my Consumers Energy bill says Just Energy on it but doesn't have a phone number on it. I guess I will be contacting my lawyer if they don't cancel me without charging me a cancellation fee because the rep promised my gas rates wouldn't go up but they did.

I live in Dallas Texas. I was fine with them up until last month. My bill was $191. I thought that they had double billed me but it turns out that my contract expired. They had typed in my wrong email address for some reason and said that they call you a month prior to your contract expiring. I never received an email or a call. All I wanted was $91 knocked off of the bill. They chose to lose my business over issuing a credit to my account... Incredible. It's almost like their "I gotcha moment" little trap to gain margins on you. They even said that there was no record of a call. I have a reminder set in my phone to rewrite this experience weekly on sites like this to warn the public. Just pay more elsewhere... They were rude and indifferent to me on the phone. If they don't fix this I will cancel next month.

Just Energy's rates are lower compared to other companies. My bill isn’t really that high. I would recommend them.

I was approached by a Just Energy associate. I went with getting the service, but then realized I pay MUCH less than their quote. So I called the next day and discontinued the service. Now, when the associate was getting my information, he asked my social security number, and then said it WAS NOT FOR A CREDIT CHECK. Well, I get a stupid letter from them saying my credit score was bad and they cannot give me service... Well, 1. I discontinued the service the next day, 2. YOU RAN MY CREDIT! and 3rd my credit score is 714 (Equifax), so you are full of crap! And who the hell gave them permission to run my credit ESPECIALLY after you said you weren't? They are full of crap all the way around! I called and gave them a piece of my mind (got hung up on), and called back and made sure I was heard.

Just Energy showed me savings which would have saved me about $76 a month. The Just Energy gal at Sam's Club looked at my bills and said that they could take me on. But then I got a letter in the mail saying that they reviewed my electric usage and that they weren't able to provide me with service. Just Energy dropped me so I never had service with them. They said that my usage was too much so they wouldn't even take me on after I had signed up and paid the $25 to switch. So, I just went back with FirstEnergy Solutions.

A sales rep just knocked on our door. He tried to tell me that he checked our meter and we're being overcharged. There's no way you can tell that from a meter. Then he said they're cheaper than anyone else around at $0.80/therm, which is nearly double their competitors. When I called him out on that, he said I was an idiot and didn't know what I was talking about. Stay away from this company, obviously nothing but scammers!

This company has the absolute worst service mindset that I've ever encountered in an energy company. I've only had service with them for less than 3 months and have already had billing errors, haven't received my bill and then been assessed a late fee and disconnection notice immediately after, and have sent emails and gotten automated responses saying that I will get a response in 2 days and then not even get a response until 3 weeks later... with a canned, unhelpful response.

I have been a very happy customer with Just Energy for almost 3 years, but despite my online account saying that my contract is active, they stopped honoring it and over doubled my bill. I called 3 times and was on hold for long periods of time before customer service would answer, and they could not explain why my bill did not reflect my plan. They refused to honor what my online account says, so after being a loyal customer, I will be switching providers as soon as possible. DO NOT USE THIS COMPANY!!

What interested me about Just Energy was that they were less expensive. They didn't charge for night use between 9:00 and 6:00 in the morning. But when I first got started, they messed up on the first bill and sent me a cancellation notice. I've never had any problem getting a hold of them though, and they corrected that mistake quickly. I've had them for a couple of years now and everything was okay up until July of this year. In fact, I've enjoyed the service. But when I was on vacation, somebody went in and said I wanted to change providers. So when I got home, I got a final bill from Just Energy saying that I was gonna be charged a certain amount for breaking the contract. I didn't even have a contract. It was month-to-month. But we finally got it straightened out.

We signed up with them when CA deregulated some twenty years ago. They promised a much lower rate and then billed us at a higher rate. They wouldn't let us cancel at the time. Today we called to get information and they kept eluding our questions. We instructed them we wanted to cancel and Giselle, the rep., said we would be without electricity. We called S.C. Edison and they confirmed Just Energy Solutions was lying to us. Our electricity will automatically come from Edison at 6/10, the rate we were being charged.

This was miscommunication from another memeber of Just Energy and myself i was told 24 cents a killowatt but it wasnt that high although my bill did go up because my contract ended, it was not that high. They fully resolved this complaint and exceeded my expectations ,I received a call for Just Energy and the person i spoke with was very informative and understanding again this is resolved and a better outcome then i would have thought thank you

I signed up July 23. I received a call Aug 29 stating my bill was past due. I never received a bill. The lady answered and said, "Well, your account was set to 'no bill'," and I needed to choose paper or wireless. Whaaattt?! What a scam to set someone up with a new account and not bill so you can charge fees! She switched it to paper bill, said I would get it in 5 days to pay it. I was transferred to customer service to request late fee be removed (If you ever want to speak to an English speaking american hang it up, not even their own employees know how to transfer you to one.). I think the man finally understood what I was asking for but said he cannot help me until next month. I told him I would call back, just make a note on my account. He then proceeded to tell me that I must pay the bill right this minute.

We were at Sam’s Club and we ran into one of the employees of Just Energy. What she said sounded like a good deal. She said our bill probably would not go over $100 and it would be the same price every month. I thought that was saving us quite a bit. But so far, I haven’t had that low bill she was talking about. The bill we got was $147 and that was quite a bit over for somebody using solar. I've been using them for only like one full month and I figured I’d wait another month and see how it would go. She also said that if we do decide we don’t want it anymore, we have to make sure we make the phone call or they’d charge us a fee to cancel out.

I was solicited at my home. A salesperson asked me if I wanted to save money on my electric bill. He stated, I would still pay through my regular electric company, but would save money. What a scam! I was paying my bill regularly and am now receiving collection messages that I have not made a payment to Just Energy. I have received calls from the company; people who sound so low, that I cannot understand the message or people that sound like they were from India. Unfortunately, I have been scammed from someone from India which involved a tax bill, so I am very leery. This is absolutely a ridiculous plan. I want this to be settled! Don't trust Just Energy!

Literally sat down to have lunch with my boyfriend, when I get a knock on my front door. It was a representative from Just Energy who got into my building because the lobby door was open. He proceeds to tell and show me (quickly, like a fake cop on a TV show flashing a badge,) all the people in my building who have been complaining about wanting lower bills. (I am at this point assuming this is someone associated with my building.) I told him that this wasn't a good time as I just sat down for lunch and basically was suckered into an account by being told that I'd save SO MUCH MONEY (in comparison to one meal - yes, he said that,) and that it wouldn't take much time to get my account situated. The representative was totally aggressive, a fast talker and I am a little peeved that I even allowed some stranger to get his sales claws into me.

Was approached while shopping. The gentleman presented this service to us, as being a savings we shouldn’t pass up. To keep this short, I will just say, we are angry, were mislead, and I want no part of this “scam”. Our bill went from .55 kwh to 1.77 kwh. No thank you.

I have been with Just Energy for 2 months and all I can say is stay away from this company. Like most it seems I was grabbed as was going by at Sam's. The rep asked me how much my electric bill was per kWh, I told him and he lit up with a huge smile, he couldn't wait to help me save money. I was excited, I have a big house and the TX heat can really run up a bill. I signed up right there cause his co-worker told me how low his bill was for the same house. Lo and behold two months later I am paying $200 more a month than my last provider. After talking to several reps about what I was told I got a credit, then was told my rate would be adjusted to keep me as a customer. A month same thing, I am then told that it was actually just a one time credit and they will review their training, but there was nothing that could be done for me even though I was lied to twice to get me as a customer. Stay away!

I mistakenly sent a check for $23.92 instead of $23.93. The check cleared the bank but my account was not updated. I called twice and explained the problem with no resolution. I went to the bank to declare the check stolen and proceed with a fraud investigation but the bank called Just Energy and they convinced me to give them another shot to fix this. I just got an email telling me my account is delinquent and in order to avoid penalties and fees, and being sent to collections, I need to pay (again) that bill. I am headed to the bank in the morning, and then to a lawyer if necessary, to press charges against whoever deposited my check without crediting my account. I have confirmed that JE has my money, as the deposit info on the back of this check and the deposit info on the back of last month's check are identical.

When I signed up with a representative at the Sam's Club, she clearly said that the rate is 14.4 cent per kwh but today I got the bill charging me 21.0 cent per kwh. They took advantage of me!! I switched from Amigo which had a rate 8.8 cent per kwh and missed the renewal date so it went up to 16.6, my bill was $722 and I was desperate for help, so I jumped at free nights and 14.4 per kwh. I asked if I could lower my rate if the rates went down. It was a definite yes! Well I got my bill, 21.0 per kwh and I now believe I made a huge mistake. Direct Energy is now at a 10.9 and free weekends. I'm looking to change.

I looked at different suppliers on the internet and Just Energy was the lowest. They provided a three-year fixed rate for me and asked me to match the numbers but only for a period of time and after that, the numbers would change. Their team gave me everything I needed and whatever questions I needed to ask, they handed it right to me. I felt good with their customer service. If I see stuff that somebody could provide cheaper, I give Just Energy a call and weigh stuff with the other companies but so far, they are the best. They’ve done pretty good and if somebody has a problem understanding their bills or if their bills were too high, I’d look at their bills to see who their providers are and then I suggest Just Energy. They have treated me right so I share them to others.

I was at Sam's Club and a gentleman offered me a $100 gift card to check Just Energy out. He told me that Just Energy would cut down my gas bill. I had other properties as well and I wanted to see what would happen with this one. However, it took me quite a while to get information that would show me the difference in the cost of gas and all of that with Just Energy as opposed to DTE. Then when I finally got the packet of information, I haven't received the gift card he said he was gonna give me. I'm getting ready to call Just Energy and stop this because nothing has been truthful so far. I'm not satisfied and I might as well stay with the gas company that I'm with.

I had Just Energy and noticed my bill doubled. When I called I was told I was on month to month with a rate of 20 kilowatts compared to 9.8 that I had. I was not notified my contract had expired. They claimed it was sent out but I have been paperless for about a year. I feel that took advantage and I read another review that the same dishonest practice occurred. I will never recommend this dishonest company to anyone. Please beware of this company, if you work hard for your money do not throw it away on Just Energy.

This issue was resolved with the company. The account holder did not start the service but someone else did who should not have been able too.

Just Energy came to my door and at the time, they were cheaper. Plus, they were friendly and knowledgeable. They lowered my bill when I originally got with them. I'd tell friends to look into it.

I had an account until today with Just Energy. My bill sky-rocked over last few months and is double last years bills so I called to investigate and I was told my rate was a monthly variable rate (August 18 rate 20.2) because my contract expired. I had no knowledge of this, was never notified and further my bills have not been viewable on their website. I can't see bills nor could I find the rate I was paying nor could I eliminate the auto pay feature as the website does not allow edits. I explained their website link to current and previous billings does not work but they were not interested in hearing this.

Just Energy told us their rate was gonna be lower than Semco. We signed up at our old place right before we moved and we've only been here for a few months, but Just Energy has been good so far. Their team was very polite and nice, and they explained everything. We are very satisfied.

My previous energy provider was kinda expensive so I switched to Just Energy. When I interacted with the first lady from customer service, it was okay but she got it mixed up because my electricity gas turned off. It wasn’t turned back on for a couple of hours. There was a turn-off notice and then it came back on. I called to tell them to turn the electricity gas back on because I have Just Energy. So I do not like that one at all. But their customer service rep was nice. They were very pleasant. They solved the problem the second time I called in.

I worked with Just Energy after a friend told me that it's a good company. Since having the service, everything has been okay so far.

I liked the presentation and the benefits that we were going to receive from Just Energy, like the natural gas issue where they would freeze the prices for three years. When I switched to them the transition has been really good. The gal that worked with us at Sam's was wonderful. Her presentation, mannerisms and everything else was very good. I would recommend them. They are good listeners. They are willing to work with people and they share information in a very positive way.

I like Just Energy. They came to the door and they were good. I didn’t understand what it was about or what they did, but the person who talked to me was very convincing and I trusted that it wasn’t any scam. Somebody else came and tried to overdo them and I didn’t know what I was doing 'til I talked both to them and Just Energy. So, I just blocked the other person out and went with Just Energy. Now, I noticed the service costs lower. I like the perks that they give back. It helps out with buying appliances for the house and making savings on our E bill. This year, we’re saving for more insulation in the basement, so it helps. Just Energy is also honest.

My husband switched our electricity after being approached at Sam's Club. We were typically paying about $300/month. Our projected bill for this next month was showing $596 and I checked it again today and it's well over $600. This is INSANE!!!! We will be calling to cancel very soon. There best not be a cancellation fee as they scammed us and also the website states if you call to exit, there's no exit fees.

I was looking up alternate energy companies online and read that Just Energy's impact on the environment is better. Plus, their website is well put together. So, I signed up with them and their team was very professional. They joked with me and tried to make me feel comfortable. They were wonderful people. This is my first time having an energy in my name, so far, Just Energy is better than other companies.

I just moved out the old apartment and moved in to the new place. When I signed it up, I was told I can transfer my account to new place. But, it was NOT! I just called in and asked me the transfer, but I was told that my account is already cancelled. Then, I asked how I can transfer at the customer service. And their answer was call to the salesperson in CA. Obviously, I do not have the sales person number!!! I think I am getting the exit fee $150 from PG&E.

Just Energy reps came to my door and explained the service, and since it sounded alright, I signed up with them. I've had them for so many years now and I would recommend them overall.

I live on 2550 which isn't much. I used to pay a hundred for energy but then two times I had to pay $150 because my AC and heater weren't working. Those times, my landlord bought me electricity and that was very expensive. More recently, a lady came and explained Direct Energy to me and how their service would make my energy bill cheaper. I called them and they told me that I was using a certain machine and that was why my bill was so expensive. I moved out from where I was and kept Direct Energy the whole time. I recommend them. Hopefully my bill will be cheaper than what I used to pay.

I signed up for natural gas with Just Energy, through a very informative salesman who came to my door. I was very happy with the reduction in my bill but only a couple of months later they sent me a letter saying that they were changing the contract from 1000 therms per year to 100 hundred therms per year. OH HELL NO! First of all, it's a contract! How do you just arbitrarily decide to change a contract to 1/10th of the therms you were contracted for? If you're not making money, change it for every NEW customer you sign up but leave the existing contracts alone! Even changing the therms to 500 or 300 would have been more palatable and I probably would not be writing this review. Not a smart business decision Just Energy!

First of all, I was an international student at that time, and did not know anything about asking service from National Grid. I had some information from my friends, and I asked the first time a start service from National Grid for my electricity and gas. While, I was waiting for them to confirm it, two women came with some documents claiming that they are electricity and gas supplier. I of course thought they are coming from NG, and I confirmed whatever they said (they were speaking too fast).

I received a letter stating JUST ENERGY will be reducing the Therms we signed up for. Our contract that is signed by Just Energy and us is for 1000 Therms per month. The letter we received states they are reducing it to 100 Therms per month. This is outrageous. We have signed up because their representative said we would only be charged between $5.95 and $6.50 a month plus PG and E Fee. Now I am paying twice that amount and they are going to change the terms of the contract. When I called them to complain I was told this is the way it is and if I don't like change back to PG and E. Well I will tell you what. That is exactly what I am going to do.

My wife was met in Sam's Club by a gentleman claiming to represent Just Energy. He promised her lower monthly bills compared to our current bills through AmerEn, and a Sam's Club gift card. We have neither received the gift card, nor the lower bills. The first bill we had with Just Energy was slightly higher than we are used to paying, but I chalked it up to a warmer summer than last year. This month's bill is ridiculous. AmerEn wants 127$ for their electric supply and delivery, and Just Energy wants 176$ for their electric supply and delivery, despite both saying they "delivered and supplied" the same energy. I will be leaving Just Energy as soon as I can.

When I was shopping at Sam's Club, a Just Energy rep stopped us and said he could save us money on our electric bills. I was paying 11.2 cents per kwh but he said he could save me money with their 12.1 cent deal that included free nights. He clearly said that the rate was 12.1 cent per kwh repeatedly but today I got the the contract in the mail that says they will be charging me 18.2 cent per kwh. 12.1 cents was just an average after you subtract the free nighttime usage. Just complete scammers with their tricky wording and smoke and mirrors. Dishonest and dirty way of doing business.

I had been with the company for the last three years and strangely enough, I’ve been dropped out of the account. Somebody changed my account and I got an email from the company saying, “Wait. Come back. We lost you.” I never had any intention of leaving the company because I signed a three-year contract. I never authorized that and it was a little disturbing how they just lost my account. I was calling end of last week and early this week but the line was busy. I had been getting 40 minutes' wait times. It also kept asking me to leave a number and for five days, I was leaving messages but nobody ever called me back. That was disappointing and a little frustrating too. That’s something they definitely need to improve on.

Just Energy was at Sam's Club and they explained what they had and the benefits. I was also getting a Sam's Club gift card there so I figured I would give it a try and see how it goes. The people there were very nice. The young lady was new and there was another gentleman helping her with the ropes or things she wasn't quite familiar with yet. But they did very well and they were good at answering my questions too. It's been two weeks and I haven't gotten a bill yet but so far, the service has been good. Our power flickered during the night but I figured that was because of the heat and people using more energy. But overall, I'm satisfied with Just Energy.

The rate has been changed to what I have been suggested while signed up. The extra charge for the higher rate (18.1 c/kwh) has been refunded to my account. The price is reasonable after the updated rate. FYI, there are two more items - Green Charge and Base Charge which is about $10, in each billing cycle. Thank you resolving the issue.

Today a salesman with this company bothered me at my home, and covered up that he was actually a salesman. He told me that he is with the company who provides gas to PG&E, and that they're checking in to make sure PG&E isn't overcharging consumers for the gas they (Just Energy) provide to them (PG&E). He asked me to get my energy bill to verify my rate. He also told me that he would ensure my rate was lowered. I told him that I am on a low-income plan through PG&E, and he said that I would keep my low income discount and they will lower my bill in addition. Once I found my bill he took it and called PG&E with my account number so that he could get personal information and sign me up, and I became very uncomfortable.

Just Energy sent something in and l called them back. That was how it went and I'm satisfied with them. The price is about the same I'm accustomed to and overall, everything is fine.

I received exactly the same letter that Ron in Sacramento did changing my annual therm allowance from 1,000 to 1/10th that: 100! I live farther south so it arrived on 23 June 2018. I signed a contract on 23 Sept 2017 for gas procurement services at $5.99/ month for 60 months (i.e., expiring on 20 Oct 2022) for no more than 1,000 annual therms. My actual usage for the last 8 months (21 Oct 2017 - 20 June 2018) has been 441 therms, including 3 months (Dec, Jan & Feb) where usage was 90 or more per month; estimated usage based on prior years for the remaining 4 months in this first "annual" period is 35 therms for a total of 476. Check the web: these folk are well-known scammers! Ron & others in CA should file a complaint (as I did) with the California Public Utilities Commission - the CPUC is on to them. Go to https://appsssl.cpuc.ca.gov/cpucapplication.

I ran across Just Energy at Sam's Club and they were offering me a gift card so I looked into the services that they offered.

So we switched to Just Energy thinking we will have Lower bills. Because that’s what the sales lady told us at Sam's Club. Um yeah think again. We are in a two bedroom apartment. Our bill has increased by almost 200 dollars. Before switching to Just Energy we had a monthly bill of 115-128 for years now my June bill is 250 and my estimated July bill is 293 yes 293. On Wednesday we decided to switch back to previous company. And we received an email from Just Energy asking us to come back with a better deal and perks so we did but after login into my account and seeing my next bill will be 293 we are thinking about switching back for sure to my original company. I can’t do 300 for a 2 bed apartment that crazy. You guys are scammers.

I'm not satisfied with Just Energy because they promised to send a gift card upon sign-up, but it never came. I also have called to get my online account fixed up it still isn't fixed. I try logging in and it tells me to verify by email but my email is correct.

I want to cancel with Just Energy. I signed up because I had my gas disconnected for a few days. My action was preventative so their service would regulate my bill and it would be cheaper. Still, I didn't see any improvement. I talked to Semco and Just Energy was more expensive than them. I feel I'm better off with Semco.

I'm not satisfied with Just Energy because they promised to send a gift card upon sign-up, but it never came. Nevertheless, the service that they are providing is fine.

We signed up for Just Energy being told we would "save money"... our bill increased 25% with Just Energy! (hidden fees). After a year, my job changed out of state (no covered with Just Energy) and we sold our house. The new owners did not want Just Energy and transferred service to their name to a different company. Just Energy sent us a new bill with $175 exit fee...this is ridiculous! It would be understandable if I have CHOSEN to go with another company - but I moved out of state and to a state you do not serve! In our new state Just Energy is NOT an option. Therefore they can't be my service here. When attempting to call them they have twice put me on ENDLESS holds that last hours and eventually, I just have to hang up because I have a LIFE. They do not want to do the right thing and reverse the exit fee.

My first contact with Just Energy began in August of 2017. Before then, I was paying $25 per month in gas procurement charges, so you can imagine how happy I was when a Just Energy rep rang my doorbell and told me that he would be able lower my charge to only $5.99 per month, and informed me that the other companies were overcharging their customers. Sure enough, on my November bill I was only charged $5.99, and I was a happy camper—-until today (June 22), when I received a letter from Just Energy stating that they were lowering the annual gas usage threshold from 1000 therms to a paltry 100 therms!

Having heard about Just Energy at Sam’s Club, I wanted to try it and see if my bill would change. The rep working on sales also said that signing up with them could save us some money. We've had the system now for two months and so far, I have yet to take a look at the bill and see if there is much of a difference.

Early May my husband and I was doing some shopping at Sam's Club and a couple of guys for Just Energy had stopped. Pitched a really great offer to sign up for Just Energy, showed us the perks and even offered a $45 Sam's card. Well although I satisfied with the company and its customer service, I feel misled and lied to. I had already had an Energy provider on my account and didn’t know that signing up would cause me to owe them $100. Also it’s almost July and I never even received the $45 Sam's card. Feel ripped off in a way and I asked before signing up was it a scam to get me to sign up, they said, "No."

Just Energy is the only provider I've ever used and I haven't had any outages. I’m satisfied with my experience with them.

I had a service with them. For 4 months they overcharged me and lied to me. I paid everything through credit card in 2014, the balance was 0. Now is 2018 they put me through collections after 4 years for 52 dollars and never contacted me in 4 years, which I contact them when I closed my account as well all my accounts with Royal Bank, another crooks and thefts... All of you don't do any business with this crooks, just go and open a fraud account with Consumer Affairs as well, open a fraud investigation with Equifax, They are crooks and thieves, don't do any business with them.

I went with Just Energy when a guy came to my door. He said my bill will be 29.99 a month. Now I'm pay over 50 a month. They are complete scam artist. Don't trust what they say. It looks like I'm getting charged by them and PG&E for the same gas. They are double dipping. Don't sign up with this company.

Just Energy had a stand set up at a Sam’s Club and I talked to a rep there. They had pamphlets and an iPad to fill out everything. The incentive was that if I signed up for Just Energy, I would get a Sam’s Club gift card which would pretty much cover my yearly subscription to going to a Sam’s Club. So, if I signed up, Just Energy would basically give me a $45/year Sam’s Club card that I could just use to make purchases on. I thought everything had gone through just fine but there was an issue in making the transition to Just Energy from my current carrier BG Energy. They needed some more documentation and I didn’t fully understand what they needed from me. And so, I just didn’t go through with applying for everything. And I’m moving anyway in a month. So, I figured I’ll just redo it at that time.

They are getting 1 star since 0 stars is not an option. We have had a contract with Just Energy since 2007 and up until July 2017 everything was fine. We used the product, got an invoice, paid the bill. We had always been on the budget billing option and knew EXACTLY where our account stood. The account could be reconciled each and every month, add new usage, subtract payments and agree with the outstanding balance. This, as it should be, was a user -friendly option so in case of vacation etc. the payment could be made in advance and we knew our account was always current. Once a year there was a "settlement" month where any outstanding amount was settled or any credit was left to be used up over the coming months. Sometimes at this point the monthly budget amount would change due to changes in usage but it would then remain a constant amount until the next settlement month.

Somebody came over my home and promoted Just Energy. I asked some questions and they explained about its rates and later, they called me and contracted with me. The rate is cheaper with Just Energy.

In the summer of 2017, Just Energy had a booth/table at HEB in Sugar Land on Highway 6. Just Energy was promoting an electricity plan of "Free Nights 9 pm-7 am and a rate of 9.3kwh." They were handing out cards with this info on it. I still have the one they gave me. I signed up with Just Energy through the use of an IPAD. Somehow, the IPAD converted my plan to something else. Just Energy made a bunch of excuses and said that I signed for the Free Nights 9.3 promotion and that the bait and switch contract would get fixed. I then started dealing with a supervisor who eventually cut my bill in half in the beginning to try and fix the problem. Her name is Elena **. She acknowledged in emails that my issues needed to get fixed and that Just Energy didn't have a program to determine how much electricity was used at night versus during the day.

I have been with Just Energy for quite a while now. I did not have a problem with the company until a few months ago. I never had a problem recommending them to friends and family before now, but I'm seriously thinking of accepting an offer from a company that helps my community. I transferred my services to my new home in March. I was doing month to month and as I spoke with the saleswoman she convinced me to sign up for a contract. I didn't have a problem with this. Plus I was excited that I was blessed to be able to have them transferred the next day. Well I explained to the lady that the lights would be turned off at my old address 3 days later on the 21st at the old address. Well a month and a half later as I'm streaming through my emails, I see that I'm getting weekly updates for the old address.

Incomplete information while adding for the flat rate 5.99 plan. Guys I am shocked seeing my bill, PG&E will charge money for transferring gas and Just Energy for Gas and at the end I am paying higher than the amount what I would have been paid without Just Energy. Can someone explain me about this, whenever I try to call Just Energy for cancellation or for any information nobody will lift phone and always same message they are on Holiday. I tried reaching them 100 times and all times they are on Holiday and luckily I tried to reach next stage. They’ll tell PG&E contact number, but no direct customer service for cancelling service, no response to emails... BEWARE.