Just Energy Reviews

Rep shows up on my backdoor. Tells me he is not selling anything, just doing survey of my area to make sure I am getting best rates for my elec and gas. Needs to see my recent paper bills to confirm rate. I question who he represents - city, province for this survey? He tells me 'independent company'. Red flag, but he tells me he is not selling! Just wanting to be sure I am not getting ripped off. Tell him again I am not interested. Next orders me to go and get the paper bills now! Won't leave my doorstep. Get my spouse and he tells the rep the same thing! We told him to leave our property and finally had to close the door in his face. He was still belligerent, rude, annoying, pushy to the very end. I was ready to call cops when he refused to leave property! After he left, I looked up company on website and read all the SCAM stories! Feel sorry for the people who have been taken by their lies.

I'm tired of these guys coming to my house!!! I've lived here for 15+ years and now they've been here 5-6 times since January. At first I was nice about it saying "I'm fine thanks" but they just don't stop. Over the months I've learned rudeness is the only way!!! This guy just showed up again, Asian mid 20's. I told him "no" he asks "why?" again, "the BBB (Better business bureau) rated you guys an F." I asked the man to take me off the list then he got the angry eyes and tells me to "call customer service." I don't have time to sit on the phone and wait to 45 mins to talk to a dude for 2 mins to take me off a list. I don't even wanna be on/know why I'm on. Needless to say, things got a little crazy!!! It got to the point I pointed behind him saying "now GTFO of here!!!" Sorry about the reference there but it did happen.

Some of the scummiest door to door sales people I've ever met. They asked me whether I was receiving some BS "energy credits" and wanted to see my energy bill. I told them to take a hike. They just want to see your account number so they can switch you over to a really bad fixed rate electricity prices. If you try to cancel, you're still with $500+ cancellation fees. Stay away! If you're in Alberta there is a 10-day cooling off period where you can cancel if you get fooled by them.

Contacted Just Energy about our move. They called us 3 times regarding this & our new address. The technician that came to remove the thermostat tore the drywall on our wall & did not offer to clean the mess. On arrival at our new address a call was made to set up an appointment to reinstall the thermostat. I made an appointment between 8-12 AM & nobody showed.

All of the posts I have just read are quite revealing. I made a decision to become a 'Contractor' for Just Energy. My time with them was one day. I am a woman of integrity and great character and what I saw being done with potential new customers and watching new customer agree to use Just Energy as their natural gas supplier made me decide that I want nothing to do with this company. The very 'successful' contractor that I shadowed for several hours was confrontative with homeowners. At one point I thought a woman would come flying out the door at her after my 'co-worker' would not leave as she was told to 'get the hell off my property'. My co-worker told her "I need to tell you what to do." Omg... I was already backed down the driveway not wanting to be a part of this. I mouth quietly to the woman at the door 'I'm sorry'.

Ok they knock doors to doors try to sell many as possible to get a pay check. First I look into the company. The salesmen or saleswomen come by and trick us to get their energy so the earth can be clean. Ok we get that but it's not what they care about. They care about how many they sell to get the biggest pay check. That's all but this company. Stupid. Don't get it. Stay with your companies because they lie.

I sold my 2400sf home with 3 people living there & had bills anywhere from $100-$200/mo. I moved into a 950sf apartment by myself and now my bill is just as much! Overpriced! They were so easy to sign up with but now if I cancel I believe I have to pay a phenomenal cancellation fee. This is the first time I've been able to buy deregulated electricity as I've been in a co-op for decades. This is a tough lesson to learn being gouged by electric companies. If rates are as low as $0.08/kwh, why is this company so high? Furthermore the website sucks. You can't log in to save your life!!! And, ** service. You can't even get them on the phone when you need.

Last week I moved into my home. I made a transfer date a week ahead of time with current provider, but when I got home into my new house, I was out of power. When I called customer service, (who I thought was my current provider) set me up a new account with Just Energy, which I had no idea I wasn't setting up the transfer service with my current provider because I didn't know what Just Energy was. I thought it was a plan under my current provider. When I found out it wasn't, I called Just Energy to cancel, and made sure my current provider transferred service to the new house. Just Energy promised back a refund of 133.00 of my refund within 3-5 business days which would have been June 23rd.

I have been trying to get through to my provider Just Energy by calling & wait on hold for up to an hour then I hang up! I am Not Impressed with this at all. I have been trying for a month and a half off and on about 3 times a week. I want some of my option choices Changed & Can't! Tonight, I had 2 ladies at my door with Just Energy & they couldn't even help to change my options! I gave the one my information to give to her Manager so that he can Call me to get this change in place. I feel my bill should be retroactive for chasing people to do what service I pay for! I truly am Unsatisfied!

TWO HORRIBLE YEARS I spent with my stupid prepaid account. I was 18 when I moved out and had no credit so a $75 deposit sounded great. Wrong. I have spent over $300 a month on my electricity with this company because THEY DON'T TELL YOU the price kWh fluctuates. They also don't tell you there's a charge EVERY TIME you add money to the account. Their customer service is just God awful, and they make it seem like helping you is just the last thing they want to do.

I signed up for savings with Just Energy. Was told by the salesperson that I would be receiving monthly savings over my current bills. An absolute lie. After I compared my bills after about 4 months, I realized this company was a total scam. I therefore cancelled my service with this company by email. I was sent a bill to settle my account which was sent to collections. We paid the bill which I was told was for cancellation of gas and electricity and the new thermostat, approximately 700.00. Six months later, they call us asking for more money stating that we owe them for the thermostat, but if we come back to their service, we would not have to pay. Now we have been sent back to another collection company for 276.00.

I had a young lady come to my door and had signed up with Just Energy to get a lower rate and in 1 month my bills had tripled! The company continues to threaten with cut off deadlines if not paid in full. This company just gives high estimates all the time and are just plain terrible! Don't sign with this company.

I have never known of a company that has a customer service department that is not accessible to the rest of the corporate staff. I recently moved and received a cancellation fee 3/24, so on 3/27 9:10 am I talked to ** in customer service and she said it would be waived. Today 5/21 I've received a call from another department and ** is saying otherwise because she can't talk to customer service. Companies have gotten so big and in case of this division, it's located in Ontario Canada; so what do they really care about someone in Ohio? What a terrible corporate culture!!

If you want to be harassed every month and your rates to jump up high without warning, this is the company for you. When I signed up they had a fairly good rate, "and if you cannot a deposit of over 200 dollars this company will sign you up." What they do not tell you is the rate they tell you they will charge per kilowatt changes after 30 days. They also will not tell you that before you even get your first bill, yhey will cut your lights out for no apparent reason. When you call them to find out why they cut your lights out after just 10 days of service they seem to have memory problems and tell you how much they will charge you to turn them back on again! If you are on a fixed budget like seniors are and you need an extension due to them not working with you to have your bill pay on a certain day of the month, they tell you to wait for a disconnect notice to come out before you can make a arrangement to pay it.

I had a Just Energy person come to my door, he made it sound like a good deal so I signed a 5 year contract - right after he left I googled Just Energy and found it to be a scam. I sent in the cancellation notice the next day, and called my current energy provider so that my electricity would not be transferred to Just Energy. I called Just Energy - got a confirmation number on the cancellation and all seemed to be okay until 8 months later, when I received a collection notice for 511.00 - I didn't pay it. I don't owe them anything, I did every thing I was supposed to do to cancel it - and now it has affected my credit report. This company is a complete scam, don't believe anything they say.

A rep from this company came to my door and totally misrepresented himself as being from my current energy provider. Pestered me for my account information, claiming there was a problem with my bill, and my rates would triple unless it was cleared up right now. Again, AT NO TIME did he identify himself as being from another company. (Stupidly) taking him at his word, I called NSTAR to get my info, and they thankfully advised me not to cooperate. I asked him to leave, and he kept trying to scam me. I threatened to call the cops and slammed the door, and he STILL lingered. Total fraudulent behavior, and aggravation that I really don't need as a housebound cancer patient. BEWARE - if they come back, I'm getting all the info I can, and filing a complaint with the State AG.

These guys come with a smile at your door lying about how they are from the Energy companies and they just want to see your bill. They then try and fraud you into getting their service. Please don't bother with these people. I have spent more in the last 3 months than I did in 7 months with others.

As with many other people on this site, the sales reps promise of "price protection" and lower overall rates were misleading to say the least. I have since switched providers and have move to the market pricing instead of a "PRICE PROTECTION Plan". While in theory it makes sense to try to cover the cost of RISING energy prices over the long haul, my findings show that I have paid way more over the last few years that had I simply accepted the monthly market rates and the ups and downs therein.

Just answered door to Just Energy reps.. I'm not interested in signing up with any retailer as never a good thing in my opinion. Anyway, I told her not interested and tried shutting door but she grabbed door and kept talking... "** you better be careful. Who do you think you are!!!" I simply called out "ladies" and my two Rottweilers came running yet the rep still stood on front porch so I simply asked my "girls" to watch the house... I turned and left as they went out onto front porch as rep frantically running and screaming down the drive... I don't think that company will be back!!

After a very long argument to cancel our services, they sent us two bills back to back, that were each over $600 (this month is over $700). Their salesman came to our door promising lower monthly costs of gas and electricity by combining the services. The first two bills were pretty low, then we never saw a bill under $300. Not only can I not afford to pay the cancellation fee of $600 (I'm told on the phone), but they also doubled the last month's electricity usage so the bill is so big it can't be paid! This is customer gouging! How is Just Energy able to operate? I can't afford my bills, and I can't afford to cancel!

I hear about and read about complaints against this company ALL THE TIME. The current rates they show on their EFL are very high compared to other companies in the same TDU. And they are not disclosing the actual ENERGY rate, but instead energy plus TDU rate. So you really don't know what you are paying. And if you read the fine print, there are potentially additional per kWh charges on top of the already high rates shown. A 5 year contract with a per year penalty for early termination! Predatory behavior. These companies have to be approved by your state's Public Utility Commission in order to sell electricity. So, file complaints and get them stopped. IN TEXAS, complaints against regulated utility companies should be filed with the PUC and the OPUC. PUC TEXAS - customer@puc.texas.gov. OPUC TEXAS - customer@opuc.texas.gov.

Fast talking, slick sales guy with a crew cut turns up in the dark at my front door to convince me to switch to Just Energy. Claimed they could remove our Smart Meters & guarantee low hydro fees. Really? Smart Meters are mandatory in the province of Ontario, Canada. I don't think ** has the jurisdiction to hack that baby off. He kept pitching. I'm barely 40, not some doddering old guy and all I could hear was just babble. I stopped him. Told him I'd never heard of the company, so he was quick to claim their stock exchange identity. "There's a lot of illegal activity on the stock exchange mate, so membership alone doesn't inspire confidence," I replied. Tried a polite refusal. He offered a business memo with I.D. I just closed the door. No scam sale here. Besides, I hate crew cuts.

Guy shows up at my door the day before Thanksgiving. In spite of asking him to leave, I was happy w/ my current provider (Green Mountain) he kept selling his stuff. He went next door to my daughter’s house and convinced her she could really save money on her electric bill. Since I am a widow w/ a very limited income, and she is a single mother w/ 3 children, (fighting cancer) saving money is important to us. He GUARANTEED us that our bills would be less than what we were currently paying. He had the current bills in his hand when he made that claim. Told us there would be no line items that ran up the bill, just one charge. HA HA HA. I was paying 9 cents with GM, they "sold" me at 11 cents because they wouldn't be charging all the extra fees GM did. My bill was set at 13 cents "because I didn't USE enough electricity" to suit them.

I am wondering why the government let these scams rip off hardworking citizens?! Never ever sign up with them! My bill was getting higher and higher each month with amount of electricity I've never used. It started to give me a headache then I switched to a different company. With the new company even though I am consuming more electricity my bill is a quarter of what the 'just scam energy' used to charge me. After they have realized that I left them, although I've already paid my final bill they just keep calling me and sending me threatening letters that they will transfer me to a third party collector and my record will show default. I've been their victim for two years and this is how they say thanks.

A Just Energy rep came to my door promising savings. He said that I would have a rate locked in of 47 cents. I signed up, and my bill kept going up, even though I turned my heat down, and cooked less. By the time I cancelled my service with them, my bill was $254. Then they billed me for 2 months after I cancelled. When I called them, they said that I never had a contract with them. THEN WHO WAS I PAYING!!!

They came knocking on our door, promising lower prices. We are on a budget so we believed them. The next bill we received was higher than usual. So 2 months ago we went on PIPP and cancelled with Just Energy. That was when the Harassing phone calls started. And they are still charging us. If they come to your place, just slam the door in their face.

How is Just Energy a scam? This is how I have seen their company sales reps pull a fast one on their customers. Conveniently, they show up at your door midday on a weekend, near the end of the winter season, while you are preoccupied with your favorite afternoon relaxation, and begin fast talking about rates, and how they will save you money, and how the energy market is volatile. And so they can smooth out those volatile markets with one easy flat rate, making your bills consistent each month. The rate you will find will be near or slightly discounted from the current bill rate of your actual energy provider.

Just Energy is a SCAM! I live by myself and really needed a deal which is what Just Energy Salesman promised. He said I would only pay HALF of what my current bill was. He bald face lied. My usual utilities were cheap in contrast, I was bill between $500-$600 per month for a 1000 square foot home with a wood stove going!!!! I couldn't keep up and was in a contract, therefore, I ended up with a bill I couldn't keep up with. Just Energy sent it back to Direct Energy without telling me (thank God!!!) and they charged me $900 dollars for them ending my account with them leaving me with over a $3000 bill. They are heartless, BEWARE and DO NOT USE JUST ENERGY!!!!

Like many other victims, I was told to help the community to use green energy with nothing to lose----pay less for my electricity and gas bill. They would refund the difference if I found out I paid higher bill. Of course, these promises were not on the contract! I moved into a house before I signed the contract. Then came my nightmare. I found out I was paying twice, sometimes 3 times of the price I should pay after around 2 years. Contact them and they denied they had promised to be cheaper. They justified themselves with the contract I signed with them. Report to Public Service Permission in NY, the regulator of public service (800-342-3377). I was asked to provided evidence to prove they lied to me or the misleading representation. I checked online and know there are many similar victims around. Do something to make Just Energy to pay enough not to going on the business and scam people any longer!

Last March my fiancée was home when a representative came to our door offering their business. They told us that they could offer us cheaper rates on our natural gas. During the summer months I had not noticed any difference in my bill payments. In fact over the course of this past year compared to the previous year I have paid more. Just recently I received my February bill and it turned out to be 356 dollars total. Very angrily I called my utility company and asked where the outrageous charges were coming from. The representative reported that Just energy charged me a higher rate for the cost of our gas which was more expensive than my original utility company. I called Just Energy and they offered me a better rate on my gas @ 39 cents per unit used. I said okay I will go with it for one more month and see what my next bill will be like.

Just energy is a Scam. They promised me a flat rate with their "guaranteed rate promise". They also promised me there would be no penalty for canceling their services for The ENTIRE 5 year term. This lie cost me $75/service. I cancelled due to 250 - $550 bills from them. They varied greatly every month. The bills started low and increased every month. The statements they sent me were also in some sort of weird format I could not open. I asked them many times to send them in PDF or some other common format and they always promised they would and never did until I cancelled in the end. Though their call reps were polite, and robotic, the service was terrible. I would NEVER recommend this place to anyone, not even my worst enemy.

They claim we use twice the amount of electric than we have with Reliant. We have never had a electric bill over 65.00 in the winter. Since Just Energy our electric bill hasn't been under 199.00. Called and questioned and they said everything was correct. More or less too bad. I called again to question if we had a fee associated with leaving Just Energy and the answer was NO. Switched back to old electric provider and received a bill from JUST ENERGY of 175.00 for exit fee, under 2000 kW usage fee of 9.95, and a manual payment fee of 4.95. What a crook of a company. Stay away from JUST ENERGY.

A representative from Just Energy came to my home and asked to see a past gas and electric bill. I brought up my account on my computer for them to see. The previous 2 months were for $0 which happens every year around the time they visited... I assume because NYSEG estimates and overestimated which explains the $0 owed. Just Energy claimed they would keep my bill on an even amount (no ups and downs monthly). My bills since using Just Energy have skyrocketed beyond belief. My home is tiny (no exaggeration) and I went from approximately $180-$250 depending on the season to $835-$916 the last 2 months alone!! I am cancelling today and of course there is a $50 charge to cancel the service as well. I have learned my lesson and wouldn't recommend anyone to switch from the provider they currently use.

Just Energy is surely the worst energy provider I ever saw. Their rates are totally insanes. An advice, don't sign up with them, because everything will be good in the first month, from the second to rest they will start increasing the rates, and you will be spending lots of money. They're horrible! I'm so disappointed, that's why I am switching to another one.

The most misleading sales people I have ever encountered. I am now in touch with local police, antifraudcentre.ca, and Alberta consumer affairs. I have been completely scammed into signing a long term contract with rates almost double the competition. They assured me it would be cheaper and cancellation would be easy and only $75 one time if not satisfied. I should have done research, as now I realize I've been had. Don't sign anything from this company!

I returned a call from them and was greeted by a rude CSR named Nadia. Her tone was offensive and insulting and did not help to resolve my issue. She kept trying to transfer me to another department. I asked for the name of her supervisor and she gave me his first name because "she didn't know his last". He could not come to the phone because he was in a meeting.

After reading quite a few reviews, this will more than likely be my last month with Just Energy. I started with a 70 dollar bill. The next month it was $140.00. The following month it was at $170.00. In January it was at $188.00. Now in February, I have a ridiculous bill of $204.00. The biggest issue is, I'm never at home because I am always at work or at school. So when could I have possibly used all of this electricity. I asked them to come out and read the meter on several different occasions. They never did and had the nerve to tell me that I would be charged for that. I am done. I'm not playing these games with this company any longer. They have just lost a customer!!!

Today, at approximately 730 pm February 4th 2015, a Just Energy representative knocked on our door saying he was sent by EPCOR to consolidate our energy and gas bill. Upon further inquiries, we found out Just Energy is a third party provider, not from EPCOR, our utility provider. He told us he has already signed up 4 families on our street. I hope they didn't. He couldn't show me any information on the company or someone to call to verify this business. He told us that Just Energy is a Canadian Company for 8 years, and further conversation found that is a US Company. We also questioned him about the consumer reports from Consumer Affairs - he abruptly cancelled the contract and left. Please beware and ask a lot of questions.

My first mistake was signing up with a door-to-door sales rep. I should have known better... but I did. When I called my provider the next morning I realized I was on a 5 yr contract, so immediately called the reps to cancel everything that was signed from the night before. 2 1/2 weeks later I receive a welcome email from Just energy. WHAT!!! I thought I asked to not even have my papers submitted. I called the reps, they told me to call Just energy and cancel. But why when it should have never been submitted in the first place!! So it's cancelled.

Nancy, who I later found out was a supervisor, called and stated that she could get 9.0 cents kwh including delivery. I agreed and asked her to email the documents. The docs showed 10.4 cents. One week, five reps, two waiting on hold she responded instead of "RIGO" who promised that he would get back to me and email me a summary of the steps that he promised. NANCY LIED repeatedly. She said that she couldn't email anything anymore although RIGO could, as well as her subordinate ** who asked for a copy of the email I received. ** sent me to Nancy's "supervisor" to resolve this. I later found out not only is he not her supervisor but isn't even in her department.

Before I knew anything about this company, I called them.... and on the phone, the woman I talked to told me that I will be paying 9 cents/kw, way cheaper than the rest. WRONG!! Now I am paying 11.29 cent/kw.... and not only that, I am paying $181 for November, $181.27 for December and $294 for January on electricity when I only live in an apartment. I do not even stay in my apartment the most part of the day as I go to work daily and only come back home at 4pm, only to go to bed at 9pm. THIS IS RIDICULOUS!!!! My advise, DO NOT SIGN UP WITH THIS COMPANY!!! I SAY AGAIN, DO NOT SIGN UP WITH THIS COMPANY! I AM WARNING YOU!

I have lived at my current address for the past 10 years. Last summer I changed provider to Just Energy, thinking I was saving on my heating bill for Winter.. Dec 2014 bill was $95, and Jan 2015 bill is $125.. My highest prior bill was around $80 in Winter, and usually around $70, I believe. Dec 2014 ccf = 67 for 35 days. Jan 2015 ccf = 97 for 32 days. Don't know if it is the higher usage or Just Energy is more expensive!

Northwest Houston, Texas - Tonight a "Just Energy" solicitor showed up on my parents' front porch. When I stepped outside, he informed me he was with "Just Energy" and asked if the home was mine. When I informed him that it was my parents', he asked to speak to the owner of the home. I informed him my father was sick in bed and I was the only one he could speak to. I also informed him that we weren't interested in changing services, so we didn't need anything. He kept insisting on seeing the owner of the home, saying he had to ask these questions. My husband stepped outside behind me and began to tell the guy he needed to kick rocks (hit the road).

After numerous attempts at telling these men who showed up at my door selling their "better" energy company on a weekly basis that I was not interested, I caved out of just wanting my own privacy back. They tell you this long winded story that talks about green energy and how you would be part of the solution. They offer to go over your previous energy bills and guarantee you their price is lower. Well when I got my first bill, I was in shock at how drastically more expensive they were compared to my prior energy company. I call in, upset as anyone would be, and request them to break down my bill so I can understand what exactly was so expensive.

I recently reviewed "Power to choose" options on the named website. Just Energy mentioned they had an 8.5 center per kWh and felt the deal was exceptional. After speaking with a representative, they stated the rate is 8.5 cents for one year. After receiving my first bill, not only did they overcharge me for my rate, they added 14.95 on top of the higher rate. DO NOT EVEN CONSIDER THIS COMPANY as your energy provider. TOTAL CROOKS!

A woman showed up at my house and basically bullied me into the contract and completely confused me about what I was really signing. She assured me that they had a 3 day grace period to cancel with no fees. After she left I had a bad feeling in my gut about the company and decided that I wanted no part of them. So the NEXT DAY I called and cancelled the account. I made sure to write down the cancellation confirmation number because something told me that it would not be the last time I dealt with this horrible con-artist company. Keep in mind I cancelled in April 2014.

Here I thought I was getting the opportunity of a lifetime working for Just Energy, whom seems to promise that even the average employee will make 50,000 a year and that all you’re doing is protecting people, gas price at $5.99 per mcf or 59.9 cents per ccf (this was the rate they offered at the time I was employed). It seemed like I could make good money helping people out as well when actuality I was three days in and on my first day one door I knocked on had a gentleman who was not happy to answer the door, to see a just energy sales rep at his door. I told him it was my first day and he said I should make it my last and that what I was doing was a scam.

I was lied to, they said they were going to save me money on my bill and it's actually was a higher flex rate. I end up paying an extra $100.00 a month on my bill...this is a SCAM...don't sign up for this company.

Booked appointment for boiler for mother who is 84. Waited in all morning, rang to check if rep was coming and was assured. Rep did not visit when I rang to find out where he was. I was told he wasn't going to get there. Had taken the morning off work for no reason.

Worst company I have ever dealt with! Mistake after mistake on their part ended up costing me well over 1000.00$ and having my services disconnected without any notice from them, after being a customer for 8 years! I would not be surprised to see this company out of business!

Shut my power off twice and charged me ninety dollars for the privilege, all over an account less than 30 days past due. Shut off my power on the coldest day of the year.

I only wished I would have done better research before signing up. The rep at my door used every trick he could to convince me. They were associated with my old (at the time, current) energy provider and that this was a new program that would help me save money by using a green energy source. It wasn't until the shock of my very high first bill that I did better research online and I learnt Just Energy has absolutely nothing to do with my old energy provider, who ultimately, did offer cheaper rates. I was able to renegotiate for a better rate, however their admin fees still kill you. And for everyone who has posted saying it will cost them X amount to cancel their contract... I have you all beat! It will cost me $787.50 to get out of my contract!!

There is a review on here praising Just Energy on how they saved money on a variable rate and how they took their kids on a vacation with their savings. I am here to tell you that it is a lie. Just Energy in OHIO is rated the 2nd worst company to do business with. They have changed their name 5 times, robbed 4 old woman, been busted with drugs in their cars, and paid over 24 million in fines to the state for questionable practices. Does this sound like a good company to you?

Do not sign up with just energy. Go with someone else, they show low rates but have a lot of hidden fees on the bill. Why are you charging me for paying my bill early??? Like wtf worst company I've had.

I signed a contract, which I will never do again. I owed them $36 when they cancelled my account and added on cancellation fees making it much more. I paid the $36 and I am not paying another dime to them. I have collections calling me. I told them I am not paying anything else. They gave me the CS number to call. When I called I got some survey for a trip. I never did talk to anyone. I guess that's how much they value their customers. It may ruin my credit rating but I refuse to pay these crooks!!! DO NOT OPEN YOUR DOOR TO THEM AND GET CAUGHT UP IN THEIR SCAM. I wish I knew this before now. I never would have signed but they make it sound great and as a single mom I try to save where I can. I thought they were legit but as usual they are out to make a buck from us gullible people.

I don't understand why people say it's a scam... Or that down communities are a no soliciting community and that you will call the cops? First off the company had been around for over 20 years. Secondly every city the visit they have a business license, which the board of the city council approves. Feel free to ask to see their license. There's no such thing as a no soliciting community unless it's posted on every door (then they won't even knock, unless they didn't see the sign because of poor placement). Every company does door to door. Telus too. Sadly there is no database for any electricity company, to show who has been where and when. People always move in and out. They are just doing their job. It's not a rip off.

Off of Merchants street in the North Winton Neighborhoods, I was approached on a Friday November 21, around 6 pm by two young ladies that asked if they could come in to talk about my Rochester gas and electric bill. They had badges on and expressed they have been asked to reach me on behalf of RG&E. I let them in and a young lady by the name of Carli **, contractor number **, with Just Energy, lead the conversation with an aggressive sales pitch. She had asked me if I wanted to save money on my gas and electric, and literally told me everyone she has talked to in my neighborhood wants to save money and had a laugh about it. She then very persistently badgered me about seeing my RG&E bill, which reluctantly brought out on my phone.

I just got a knock on my door today. Time is approximately 4:09 pm. I am tired of your company showing up at my door. I slammed the door in his face today. Don't come back to my porch or I will file trespassing charges against Just Energy! Our community states that there is NO SOLICITING!

At least 6 times I told sales person I would not sign to have my contract changed. He assured me I was signing that I had received the information he was presenting. I would receive a contract in the mail to sign. He asked me to make a phone call; by this time I was so confused I did not understand what was going on. They switched me to their company; I switch back as soon as I could. Now they want me to pay them for lying to me. If they can lie to me & get paid for it, that's not right.

Deal or No Deal... Just energy is a scam!!! I worked for the company for months and as long as you get that bill in your hand you have a deal!! Notice once you give the bill to the rep they begin to fill out the application... 14 deals earns you over a grand a week... however there's no telling what elderly person you've lied to or family who can't afford the new high rate they signed for... but I can't promise you savings because I can't come in and monitor your usage... but you will save more by switching. Don't fall for it!!!

Five years ago I was going to switch but after talking to several friends and co-workers who said they are a scam company, I declined. Since then they show up all the time, usually 2 or 3 times in one day or week even after I told them not to come back.

They have rude customer service. I was calling to get a rate and at the end of the call when she was asking for my credit card number, I had told her if she can call me back. Because I had to go to the bank and deposit the money and speak to my husband about it. And she said "|you need to let me know now because if you're not going to get services with us, you don't need to be wasting my time." And it seemed like a good deal and was going to get services with them but the customer service rep was rude. So I told her to forget about it, I didn't want anything, that she had rude customer service.

Long story short, being their customer for 7 year, overpaying on gas and electricity, telling there is no early termination if you call ahead a month to cancel, (I laugh on myself. How could I be so stupid) I have to pay 226$ early termination fee because I sold my house or you can take them with me. No way again. I paid my bills, I learn my lesson. No respect with them. You don't make a fair business. They make sure at the end of the day they making the money on you.

Just had a woman at my door from Just Energy. Had a contract with them in the past and had to pay 100's of dollars after contract was expired to end contract. Told her I wanted nothing to do with Just Energy but she wouldn't leave. Told her 5 times that I was 'screwed' by them in the past and wanted nothing to do with them, she still wouldn't leave. She was getting mad, screwing up her face!! Had to shut the door in her face to get rid of her. Very professional!!

I called Just Energy, and emailed, to cancel my contract with them within the cooling period, however they still went ahead and took on my utilities, then dropped me four days later, and I have now paid admin fees from 3 different utility companies, just to get back with my original provider. When I called to complain, I got a long winded overly informative excuse, but no concession or understanding for my frustration. Overall between lost labor, and new billing I am out over $150.00. Think twice before opening your door for these folks...

Today around 7:15pm my teenage son said someone was at the door requesting a copy of my DTE Energy bill. I went to the door and there was female with a Just Energy badge and uniform. She said, "I need to see your DTE bill to see if you are getting your discounts." I refused and politely threatened with a **kicking if she did not remove herself from my door. This is clearly a ripoff, scam or whatever you want to call it! Clue #1 7pm.... why so you cannot call DTE and investigate? Clue#2 DTE is a wholesaler... Just Energy is a retailer... Who would go retail when wholesale is cheaper? Clue #3... no paper or literature is given... They just want to see your bill so they can slam you even if say no! When you say no... you're threatened with a follow up visit... Wow scare tactics... smh.... wow!

I accept to move to just energy since that month my bill payments are increased. They offer me to pay only 39 monthly, now I am paying 41 plus many other things. It means I am paying right now 150, 141, 138, the same period last year I used to pay only 110 or less. Thanks

My goal was to enroll with Ambit Energy. I researched online the Ambit's Energy phone number and I got Just Energy. When I asked them if this was Just Energy the customer service rep said Yes! The rep offered me a great deal in which I was excited about because I was trying to save my family some money. Until I received the first bill and not only I'm paying 100 bucks more a month but I'm stuck with a 5 year contract and if I want to cancel with them I need to pay over 300 dollars. I've called them several times asking for my automated voice recorder because this rep never told me I would be committed for 5 years. Just Energy is giving me a hard time and all they continue to tell me is that the recording will be emailed to you. In the meantime I continue to pay! Not sure how to handle this information. Please Help!!

All these people complaining about their checks being so low? It's called making deals! & we have the BEST product in North America! Which company offers price protection for KWS & Delivery charges for 5 YEARS! There's no hidden fees. CSR lets the customers know everything over the phone! & if you have pendings/cancels, you did something wrong! If you did your deals right, your checks should be 1000+!! I've only been there for 1 1/2 months, my lowest check was $700 & that was my first! I love Just Energy & I will never leave this company because with them you grow $$$.

I received a call from one of your reps at 6:30 on September 24, 2014, regarding the change I made to my gas bill, for a lower rate after informing them that I would rather stay with the change I made your rep inform me that I would be charged $50 if I changed. I know that I was told that if I decided to make any changes that there would not be a penalty. Now that all has changed since I didn't want to change back! I feel this is wrong and feel as though I am being held hostage to stay with your company. This is NOT FAIR!!

I worked for just energy for 3 months. And within those 3 months I didn't make much money. They have you out all hours of the day and you don't make any money for the time you spend walking around knocking on people's doors.

ON sept 16, 7:45 pm, a just energy employee knocked on the door saying he was sent by con ed to inspect my high usage. Did not let him in. Told me if I do not, he will shut off power.

A Just Energy worker came to my house claiming to be offering green energy from Crowsnest Pass, and all that he was doing today was signing people up to see if they qualify for this green energy and if so I would be contacted at a later date to accept or decline. Next thing I know my Enmax is disconnected and I don't receive a bill or anything for 3 months but didn't realize because I still owed Enmax a month and a bit. I then receive a phone call saying I'm 800 dollars past due?? I immediately called Enmax and explained and had them restore my previous energy plan. So just today 6 months later I get a letter from collections saying I owe $1700.00 to Just Energy and half of it for early cancellation!! Now I think I'm in trouble!!

Guy announced himself as Just Energy, my supplier DTE Energy uses for my service and he was there to check my bill to see if I had received my discount. I stupidly showed him my bill and he referred to the bottom line describing DTE gas programs. Nothing showed the discount so he wanted to make sure my information was in his system. He carried an electronic tablet. I suspected this was a gas supplier trying to change my service to them. So I disagree with all his condition and never did any contract with them. Even I spoke with his manager over the Phone and he said you are all set. We are not making any contract with you.

A just energy worker came to my house, asked to look at my bill, then, while looking at my bill he told me he was positive I would save tons of money. My first bill went up more than 70 dollars.

Lady announced herself as Just Energy, my supplier DTE Energy uses for my service and she was there to check my bill to see if I had received my discount. I stupidly showed her my bill and she referred to the bottom line describing DTE gas programs. Nothing showed the discount so she wanted to make sure my information was in her system. She carried an electronic tablet. I suspected this was a gas supplier trying to change my service to them. So I politely told her I wasn't giving any information at this time until I called DTE with some questions. I haven't called yet as it's after hours. I probably won't call because I know this was a change supplier scam, but I think she saw my account number on my bill and wonder if they can switch you without a signature, using your account number only. If they do, It's small claims court for me and Just Energy. If nothing changes then all is good. Anyone experienced this scam sales technique other than me?

My parents were approached by a sales rep outside their home. He explained they would be saving money by switching to JE. He didn't explain he was placing them under a SIX YEAR Contract and the only low bill they got was the first one. Other than that every bill after that has been higher than the one before!! I called but they couldn't give me a reason for that. I explained my parents were both seniors and that it's only them, myself and my two kids. That there was no way our bill could go from $140 to $390 to $500 and our last bill doubled to $1039.17. There has been no changes and when I asked to speak to someone up in management the rep couldn't even give me a name. She didn't even know the name of the company's CEO.

SO I worked for Just Energy and it almost completely ruined my life. I worked going door to door switching peoples electricity for a regional named Ryan, who was a great boss and things were running great for about the first 5 months of 2013 and then he got fired...like so many people do..and a new boss took over. And then things changed, all the offices owned by Legacy Distribution (Corpus, DFW, McAllen, Westchase) started taking money from their employees. People's money are dependent on deals signed and deals show up constantly as "pending" and "cancelled" and "image missing", but when I called back my customers or even stopped back at a customers house after their first billing period..I had several people tell me, no I did not cancel. A few were straight up like yeah bro ** JE, and I don't blame you with their high ** rates, but I had people show me their first bill.

I worked for Just Energy. First, they said that I'd get paid for training. Then after a few weeks, they claim I have to get 50 people to sign up for Just Energy first. I walked from door to door trying to get people to sign applications for over 100 hours and got 6 people to sign up. They had told me I'd get at least $50 for each beforehand and it depends on how much energy they use, how many 1,000 therms a year, as to how much I'd make. Of course we have no control over that. We don't have any control over the fact that people don't like people knocking on their doors in person with all the crime and stuff going on nowadays. Most of the people at home don't even answer their doors.

I am a current employee at JE in one of the call centers. Daily I get calls from customers with higher than high rates. Sometimes I just want to cancel customers account for them when I pull up the accounts and see their rates. But a few of things that I have realized and should bring to the light.

On 24th April 2014, I wanted to switch the electric and gas with National Grid from my daughter's name to my name. I went on Google.com and searched for National Grid phone number. It gave me on top Nationalgridarea phone number 1-855-340-6888.. When you dial the number, it says if you are looking for Just Energy, Press 1. So, since I was looking just for Energy, I pressed 1.

I called to cancel everything and things are not canceled. Do I need to get a lawyer to get rid of Just Energy? I got screwed over like everyone else and I want out. I think waiting since February is too long to get things canceled.

This company is a TOTAL RIPOFF. They come to your door with all this talk about saving you money when they are totally ripping you off. The price they charge for gas is outrageous..... Then when you call to cancel the service they say it will take one to two billing cycles. This is also a LIE. I cancelled 3 billing cycles ago and they are still charging me for gas service. You call and talk to these people and they all have something different to say. No one is on the same level. You ask for a supervisor. They say someone will call you within 24-48 hours. I have been waiting on a call back for 2 months now. There should be a way to sue this company and get your money back. BE AWARE OF THIS COMPANY. THEY ARE A TOTAL RIPOFF!!!!!!!

I also got this man at my door saying I would only be paying a few dollars more a month for this natural energy, trying to be more environmental conscious. Well, to give you an example, the portion of my bill for this month with national grid was $91. The portion that just energy has charged me is $204. Making my bill for this month at just about $300. Last month my total bill for the month was $447, $308 was from just energy! My electric bill now stands at $939, which is crazy!

On September 4 2013, this nice young salesman came to our door representing Just Energy. He encouraged us to switch to Just Energy because it would save us a lot of money on our gas bills. Well needless to say, our gas bills more than doubled. When I called Just Energy, they stated I had a variable rate and that they would put it to a fixed rate. The rate went from 0.989 to 0.491. Needless to say, it took 3 months to show on our gas bill so the entire winter we had the high rate.

I was approached by a Just Energy salesman promising great savings on my gas charges just prior to the winter season. Little did I know the savings were limited to the first month and would change to a variable rate after that. I ended up paying 1.04 per ccf, over 2 times my local energy suppliers rate of .43 cents. When I called to find out why, they said it’s because I didn't call to lock in a lower rate. When I asked about doing so, the rate they offered was still .20 cents more per ccf than my default supplier. I later found out that Just Energy has been involved in a class action lawsuit and has also been fined for their practices. I canceled them and will use my default provider. As a word of advice, just say no to 3rd party suppliers.

I have excellent credit but ever since I signed up with Just Energy it has been a nightmare. I moved out and closed my account late October 2013 and was told that my account was already paid in full because I make my payments early. Now the same man (manager) has been constantly harassing me telling me that I owe almost $300 for the month of November and December! He said, "I can tell what kind of person you are just by your lying character." I tried to explain to him what the previous service representatives and he called me a "liar" and that he was standing right next to them while they were talking to me. This man keeps calling me to tell me that my credit will be affected and that I have a horrible character. I told him that my account doesn't let me view it online and then whenever I call to speak to someone else he puts me on hold for over thirty minutes every time. I also told him that it is hard to understand some of the representatives because of their heavy accents and said, "Well I have no problem understanding them... maybe there's something wrong with you."

Yesterday I got a call to go in for an interview with Just Energy. The woman that I spoke with told me that it was a full time customer service position and that I would be making 16.00 an hour. She also said that no sales would be required. When I arrived at the interview, after about an hour or so of waiting, about 30 others showed up for an interview as well. Come to find out, this is a door to door sales position but they lie to you over the phone to get you to come in. This was a waste of my time and gas money. I need a steady income with GUARANTEED pay! Not this bs.

Dude came to my door told me I would save 5% on my gas bill. Oh no, just the opposite. I wanted to kill someone when I saw my bill. I called the state of MI to lodge complaint, so many phone calls coming thru same co. they can't keep up. Do not let them even on your property shoot to kill seriously. They are frauds!!!!!!! I am not done, I will get my money back.

The salesman came to my door in spring or fall of 2013. Answering the door was big mistake! He told me how I would save so much money if I switched natural gas suppliers and that the savings would be locked in and even if gas price went up my rate would stay the same. I got the low rate for first 2 months, then the rate went up higher than national fuel's rates over the next several months. I thought that my bills were extremely high until today when I got a bill for $330 for 1 month.

I just received a phone call from "Robin" saying her Director "Daryl" read over my resume and was asking me to come in for an interview for a "customer service" position at the Columbus, Ohio office. She said it would be answering phones. I agreed to Monday at 1pm. However, after checking out the reviews from others and reading it is all door to door sales, there is no phone room, I am not going to the interview. I am in the process of looking for employment but I do not want part of any scam. I want a job to pay my bills not to scam others.

Just Energy sales person called me and offered me a rate of 6.9 cents and a rate that will nevertheless be above Nstar fixed rate. A month or two after I started, my rate almost double Nstar and because I use electricity for heat, I ended up paying $1300 more than I was promised and only God knows how much more this last month. Just Energy is a scam, horrible and by the time you realize it, you have been price gouged for 3 months. Please whatever you do, do not sign up with Just Energy.

Pushy salesperson came back 3 times. I told him no each time. They came back a 4th time when I was not home, my girlfriend was home. They allowed my girlfriend to switch my gas and electric over to Just Energy without my consent. My name is the only name on the gas and electric account. I have called multiple times to have my service switched back to my local company..... but they never processed the request. I am considering taking legal action. Oh and also their promise of lower rates is a lie, their gas rate is double what my local company charges, and 50% more for electric. AVOID THIS COMPANY LIKE THE PLAGUE.

They changed my supplier without my consent, claiming ex husband did, but yet didn't know my ex and I are friends and they didn't even have his correct phone number. I filed a complaint with the attorney general here in NY.

Many people don't know that there are many gas suppliers out there. DTE, Consumers, MGU, Semco, they are all your utilities. They buy their gas from the open market which is Just Energy & Santana among others. Just Energy is actually the largest gas supplier in North America which originated in Canada. They are now a billion dollar company and are going international. There's one on London now. Anyways, the utilities only get their gas at a 1-month supply. Just Energy gets theirs at a 5-year supply & Santana gets theirs at a 1year supply. That's how they can offer you a cheaper rate. You get whatever the rate was at the time they bought their gas.

We had a representative from the company formerly known as US Energy Savings come to my office in 2007 and had talked a song and dance and said commodity prices through them would be fixed and that prices will change but theirs would stay the same. This is true. Prices over the next 3.5 years through our utility company never came close to what now Just Energy was charging me. In this most recent year, we were being charged 73.9 cents per therm. In the past year, our utility company was anywhere from 32.6-50.1 cents per therm. That's 47%-126% more than what the utility company would have been charging.

Just Energy just makes me angry! First of all, I would like to say that a couple of months ago, I moved into my very first apartment. I paid Just Energy a deposit, thinking that my service was turned on when I moved in. I found out a month later that I didn't even have an account number for them yet! Some jerk at ACE Cash Express misspelled my name so the account wasn't set up! I called Just Energy and I had to pay another deposit to have a new account. I also told them that I wanted my first deposit back. After sending them all the info they needed to give me the refund, I still haven't gotten it! It's been about three months now and I'm very angry! Just Energy may have low energy bills, but they certainly suck at their customer care!

If I get a bill from DTE, I expect that the bills are correct with meter numbers and the amount of energy I truly use. This apartment building has been here for a long time. I lived down the street for 30 years. These meters have been here for a very long time. There should be absolutely nothing wrong with these meters. There is a start number and a stop number for every meter and every meter has a number.

Deceived into changing my rates and switching from ConEd to US Energy. I was greatly overcharged years ago and was expecting a refund according to the claim form I submitted and promised by Lisa *** but never heard one word. Is there anyone that can help me? I know I have money coming and filed all the necessary paperwork and no one will bother to help me. Please. Please.

I signed up for the five-year plan in 2005 that expired in 2010. When my account came up for renewal in 2010, I called to cancel. They told me that they would charge me $0.58 per therm for the next 12 months. I received my renewal letter from Just Energy and called them to cancel. They tried to keep my business and I told them that the only way I would stay was if they left my rate at the $0.58 per therm that I had been paying for the previous 12 months, and only for a 12-month contract, not a 60-month contract. I was told by a customer service representative that I was paying $0.74 per therm and not the $0.58 that was on my verbal contract. He then tried to backpedal and throw me off by saying that he would just cancel my account as I requested and to have a nice day. I asked him what he said about $0.74 per therm and he would not answer me, so I asked for a supervisor. He just kept telling me that he would cancel my account as requested and denied me speaking to a supervisor.

I was a customer with U.S Energy Savings Corporation. The company promised that I would be saving money on my gas bill, but the bill tripled. In 2009, I was sent a claim form because the company was being sued. That was August 2009, it is now 2011. Can someone tell me what is going on? Thanks so much and God bless.

I locked into a per therm gas price at $1.09 per therm. At that time, the gas was around $1.09 per therm. Ben said that he could not guarantee prices would go up. But he said that the economy was going badly, and it should go higher. Historical data shows a large spike at that time, and it had dropped drastically before and since. He may have known something that I did not know, why the price spiked. He may have known that it would drop.

In 2008, I received a phone call from a Representative of US Energy Savings Corporation promising that I would save hundreds of dollars per year by signing up with them. They informed me that I didn’t have to drop people’s gas because they work along with them. My gas bill went up each month. I cancelled the service and I got charged a fee, the amount was so ridiculous that I was forced to keep the service. I was paying almost 500 dollars a month in gas. I want my money back and pray that everyone who got robbed or deceived from these people will receive hundred fold in Jesus’ Name, Amen. Thank you, Father, for looking out for your people.

The reason I switched from our usual gas company was to save money. Fixing the rate for the next five years was a great deal. I should have known it was too good to be true, scammers are the scum of the earth and these people are near the bottom. All of these reports are true, run-arounds, misinformation, no return calls/correspondence, high cancellation fees, etc. Just Energy is just another scammer looking to grab your money and run. Can anyone tell me how to get out of this contract in New York?

Just Energy continues to call in an attempt to collect on a debt from when the company was using US Energy as it's name. I was a part of the class action lawsuit filed by Lisa **'s office. I also asked one of the callers if the lawsuit had been settled and the caller would not answer the question but continued to be deceptive and also to get me to pay a cancellation fee on the account I had for US Energy. I ended up paying two gas bills, one to US Energy and one to Peoples Energy. No I'm being harassed by Just Energy to pay a debt that was fraudulent in the first place and the phone calls continue to come despite the settlement by US Energy.

My name is Angela ** This incident begin when my name was Angela **. I'm not sure of the exact date, but it must have been 8-9 years ago. I was at work, and my children's father, Charles who resided in Harvey, IL was at my home in Phoenix, IL babysitting our youngest daughter when one of the representatives came to my door. All of my bills were and always have been in my name including my Nicor gas bill. By his signing his name to the document in which they provided, that action now contracted me for the next seven years of having them as a gas source provider. Since the first time I saw US Energy itemized on my monthly bill, I have complained that I never gave authorization for this to take place.

On or about January 20th, 2009, I was approached by a man dressed in a Federal officer uniform in my store and the jacket was saying, "U. S. Energy" on the front and back. He looked my health inspector when he comes to check my products. He told me he is here to audit my energy uses and need to see my National Grid Electrical Bill. I was very busy with customers and I gave it him. He walked around my store for few minutes and came back to my counter and told to "Sign below".

In 2008, a representative of U.S. Energy Savings Corp (alias Just Energy) came to my house. He said that NIPSCO (gas and electric company) will be raising their therm rates because of the economy! I was going through a divorce and had no money to be paying outrageous rates. He said I would save a lot of money by signing with his company. NIPSCO's therm rates have been declining.

I am a 65 year old stroke survivor. In early January of this year, a man came to my door and lower gas rates to protect me from the price increases we recently had. We talked for a while. I asked him questions and he had what I thought were good answers. So I signed up for what I believed to be an information pack. I received nothing and forgot about it. We got our February gas bill and there was an additional charge of $205.50 for "gas supply cost". My bill denotes that the additional charge is a Just Energy charge.

A Just Energy door to door sales representative came by our 3rd floor apartment the other night. I am a Filipino girl while my roommate is an Indian girl. The Just Energy representative says that Just Energy is an affiliate of Peoples Gas and he even told us to go to Peoples Gas website, and once inside the Peoples Gas website, that we are to click other suppliers and we will be able to see Just Energy as connected to Peoples Gas. He asked to see our current bill. And he says that we could save much by transferring to Just Energy. There is a 5-year contract and we could cancel the contract anytime we want to. I and my roommate really believed every word he said.

They said they would provide me savings on my gas bill. I come to find out today that they're charging me double than the regular bill. I canceled the bill, but they said it takes 2 billing cycles to cancel.

They always said I was going to save money and I being paying double every month. It's a scam. There is no much money, and it is an injustice to pay more than what we already have to pay.

There were two occasions when a representative knocked on my door and basically tried to intimidate me into changing my energy service provider. They use bully tactics and are insulting. They should not be allowed to harass people. The last incident happened on 8/21/09.

Someone supposedly signed a contract "for me" to receive service. U.S. Energy billed me for months on this in addition to my regular gas bill. I told them that I gave no one authorization to sign my name at any time and that I wanted a refund on payments already made to the bill and was denied. I asked them for a copy of the signed contract and have yet to receive it.

I am looking for help and would like to share some information about U.S. Energy. I, too, was led to believe that I would receive quite a bit of savings if I signed on with this company and did so because of my economic situation in the hopes of saving some money over winter on home heating costs. Not only did that not happen, but U.S. Energy, or Just Energy (their new name) decided to cancel my contract because "they had not received a payment from me in three months," according to a customer service rep. However, the rep did admit that Nicor may not have forwarded my payments to them in a timely manner thus, their reasoning for canceling my contract.

When the company started their route in getting customers to change into this program, they were promising lower rates in their gas bill which wasn't true at all. They are overcharging my gas bill which at this point, I wasn't aware I was going to overpay. Now, I'm not able to afford paying this high bill! At this moment, I can't cancel because I have a five-year contract which they did not notify me after I had called them to cancel. Please, is there anyone there that could help me? I would really appreciate it. I found out that a lot of consumers received a claim form which I haven't received yet. If you could please send me one, I would really appreciate it.

In early June 2009, I received a letter from US Energy Savings advising me of the IL Atty. General L. Madigan settlement re: legal action filed on 02/07/2008 against them. It states customers who feel they were treated unfairly may be eligible for relief. It states if I feel I qualify to complete and attach the Customer Claim Form and return to USESC by 08/12/2009. I completed the form and returned it to them in June 2009. I have not heard from them. The letter had a series of nos. ** as the only identifier.

US Energy Savings Corp made me sign a contract assuring me that I will save lots of money with their company since gas prices are always going up. However, there will always be a lower price on gas (as they were when they walked in my door). When I saw it was a scam, as the price never went down and I was paying more than double on gas, I then called US Energy Savings and they said I cannot get out of the contract and that the salesman lied to me that they will always be cheaper than my current provider at that time. Please help. I want to get out of this contract.

We signed a contract without a date when the salesman came around the week of December - January 1, 2006. He had identification on his ID that said Nicor. He also said that he could not put a date on the contract, until he had our credit checked. We have been trying to call the company at 1-888-674-7847 and can never get through or leave a message. We have not received any notice about the settlement, and we would like to cancel our 5-year contract as of today, 7/24/2009. But we are unable to reach anyone at U.S. Energy Savings Corp. Nicor said that our service began on 1/20/09, the first time we contacted Nicor about the switch and since, they said 2/20/09. Please tell us how to get the paperwork done in time to meet the August 12 deadline for releasing us from the contract and any refunds due us per the lawsuit.

I called to find out why my bill says, “The average price you paid for electric service this month (excluding taxes): $0.162/kwh,” when I was told that I was going to pay $0.13.5/kwh. I also asked what the cancellation fee is because I'm planning to leave out of town and I need to prepare myself to how much I'm going to need. But Enalia was not able to tell me. She said she could not discuss it with me and I also asked that I wanted it to be written and mailed to me. And now I'm going to wait for the letter telling and explaining to me what the early termination fee is since she could not tell me over the phone. For what reason, I don't know why she couldn't say. I am very unhappy with this company. If you can help, please e-mail me. It's the best way to get in touch with me. If you need to talk to me, leave a message on my phone or e- mail and I will get in touch with you.

When I signed up with USESC, my understanding is I would save money. My May bill was $186.00, last year bill was $34.00. How do I terminate this program with USESC? Over $425.00 in overcharges from last year.

Me and my fiancee were at home one August day when we had a visit by someone from U.S. Energy Savings and as he said "was in the neighborhood conducting a survey making sure that we are not being over charged by our gas and electric company" and asked to see a current bill. So we both thought that this was some govt. official and we did as he asked. Because her name was on the bills, he only spoke to Steph. He had her sign some paper and talk to someone on the phone that she didn’t understand because he didn’t speak English. So when the man on the phone asked her do you understand, Steph said no, but Bill who was here said don’t worry just say yes.

In June 2008, when natural gas prices spiked very high, I was visited by a high-pressure sales team from US Energy Savings Corp. and signed a 5-year fixed price natural gas contract. The sales team (Kathryn ** and her supervisor) neglected to inform me of certain monthly charges and also gave misleading information about changing the contract. Specifically, I am now charged Indiana sales tax for my monthly gas usage (supply), which my local utility (NIPSCO) does not charge. US Energy never informed me I would be charged extra sales tax above and beyond the tax already charged for storage and delivery. The US Energy salespeople also misinformed me about how their Blend and Extend contract extension works, making it seem like a much better option than it actually is in the fine print. For instance, they told me that if their offered price went lower, I could get that price by adding only 1 year onto my contract. However, the fine print says the original contract is replaced by a whole new 5-year contract.

A salesman came to my door selling cheaper electric and gas service, but ASSURED me that I would get lower prices than with Con Edison, my current utilities provider. I was also assured that my bill would still go through them and that my rates would just be lower than with them. I saw on the news the other evening that this was just a scam, and that I possibly could receive TWO bils for service.

The first two months cost for our natural gas from U.S.Energy Corp. was $436.90. The prior 12 months with our previous supplier totaled $569.31 . We are obviuosly being overcharged in the current market and can only opt out with a $400 termination fee.