Just Energy Reviews

I went to PowertoChoose.com and thought that Just Energy's rates were good. I probably got five houses on there. I usually do a one-year contract and then some of them I do month-to-month, which I like. Everything with them has been very easy. They actually call me before my contract goes out, which is great. I have multiple accounts, so when I'm signing up, customer service asks me for my name. I usually give that and my information in the home I live in ‘cause all my accounts are under that one. But when I add a new account, the system is not adding it to my own line. I have to go in, search for the account number, then put it into my log in. The online system doesn’t do that automatically.

I used the Power to Choose website and they recommended Just Energy and then they set up everything for me. I like that Just Energy doesn’t charge all those extra fees. So it is what it is, no matter what you use. It fits what I was told.

When I did one of those things online that give you a bunch of different sites, Just Energy was recommended. Signing up for service wasn't hard and when I made a couple of phone calls, the customer service was good.

Signing up with Just Energy went well. The lady that took care of me went through everything. She explained the promotion they were having and the difference between TXU, Just Energy and Reliant. It went pretty good.

I was with Ambit and I didn’t like Ambit Energy’s structure of the company. It seems more of multi-level-marketing-type situation and I’m just not a huge fan of those. Switching to Just Energy was very easy. One of the sales guys happened to catch me at a good time and we talked and I ended up making the switch right there with them. One concern I had was I tried to look online to make sure that I was looking at the best option available. But some of the links on their website did not link through or they were non-accessible.

I went to one of those websites that helps you pick an energy plan. The rep went over Just Energy and explained it to me. He was very helpful. He explained some stuff to me that I didn’t know for years, like how things work.

My daughter has Just Energy and she said she got less than 100 a month and we thought it was pretty good. But when my husband did the application online for the first time, they cancelled it because they said we needed a permission. Since this was out of town, we didn’t need permission from anybody to do all this through the electric. This is not a business. It’s just house residence. They didn’t even tell us that they cancelled. They gave us a day that they were coming in and connect everything, and then they didn’t show. When I called back, that was when we found out that they cancelled it. Since we've had them, everything has been good regarding the electricity. But we just got our first bill and we don’t know how come it came that much for only 15 days. The bill is from April 13 through April 30th and it is $181. We don’t even have the AC on by those days. We just got our AC on May 2nd.

A buddy of mine talked about Just Energy and recommended it. The signup process was a bit odd. I didn’t get any kind of email at first and I didn’t know that the sign up actually went through. But I don't know if that was my carrier. I just got my first bill and it was about 60 bucks cheaper compared to my previous provider.

Just Energy had the best kilowatt rate and I was told that they were the best company to go with. But their website is horrible and I still can't create my online account. They told me that I had to go in there and change a pop-up blocker. I disabled my pop-up blocker and tried it on my computer and my girlfriend's computer. We also tried it on our phones and it wouldn't let me create my account to set up an online payment. They need to change their website.

I researched and called around different places. Just Energy, at the time, had the best prices. I switched to them when my other electric company charged my bill for $150 to $600 in one month. I've been with them for close to three years now and I like that they stay pretty much the same. They’re not fluctuating my bill from month to month. I don’t feel like they’re trying to screw me over. For the most part, my bill changes between summer and winter. But I’ve not paid more than 250 a month. My bill is never over the top. I’m happy paying what I’m paying.

Everything is going great. They're pretty consistent. I have a couple of bills that are always like for some reason, the payment doesn't get taken out or too much is taken out. But with Just Energy, I've never had any issues like that and I really enjoyed that.

I went to Sam’s and there was a lady there offering Just Energy. She said that they have this plan where the nights are free. They were also offering me a lot of stuff that the other company doesn’t. They offered me a gift card too that I haven’t gotten yet. When we started, we had very low bills, but every week that goes by, it’s going up a little bit. But so far, it’s good. The customer service helps out. They're very easy to get a hold of.

I went on a website to compare energy websites and it got me Just Energy. That my lease term was a lot longer appealed to me. I didn’t want to go for a 12-month plan and Just Energy's was a 15-month lease. I work from home and it seemed to work out for the price point. Signing up was really easy. I really liked it. The website was very straightforward. I haven’t started my service yet so I don’t know how the payment is going to be online but I think it will be pretty easy.

It was one of the lowest rates that was out there at the time. But it’s even higher than it should have been. Other than that, it's okay. I spoke with customer service back in December and they were fine.

I had Amigo Energy before and I don’t think they understood English. I had two meters at the same address and they had two different addresses spelled differently both ways. During this thing we’re going through with the virus, I’ve been told that they’re not supposed to turn your electricity off and they’re supposed to work with you. But when I went home that night, the electricity was out and it was only out at my house. I could not get anybody to answer the phone. No one worked. So Just Energy got my service the next day and I’ll continue advertising for them. They're doing good. At least, they're speaking English.

I’ve been a customer of Just Energy off and on for the past six years. I went with them because I’m familiar with their pricing and service.

I was moving and I called CenterPoint to be able to get my gas and everything set up. They suggested Just Energy and everything is going well. It was on when I needed it.

I called one of those websites where they help you compare the energy companies, and I talked to somebody and the representative told me about Just Energy. They signed me up and I got an email from Just Energy. I signed on and made an account. It was super easy.

It was very easy to switch over to Just Energy. It was just a couple of clicks on my iPad and it was done. The price is about what I was paying before. I try to keep it within the same what I pay every year. I know prices go up yearly, but I try not to go too much higher. I was happy with the price.

My friend told me about Just Energy and then he gave me their number. I got it and I called them. Everything was good. I'm satisfied with it.

The other company was costing me more than anybody else. I went into Sam’s Club and talked to a Just Energy rep. She gave me two gift cards to sign up. When I went to use the gift cards, neither one had anything on them. It was kind of a scam. The gift cards were worthless. Even though it seemed like my bill was less with Just Energy, they cheated me about the gift cards.

I like Just Energy. A couple people had come to my house and asked me if I wanted to switch light companies, and the lower kilowatts got me interested. I like Just Energy better than what I was with. My bill is lower because I was paying anywhere from $200 to $300 a month and now, it is $59. The customer service has been good as well. Sometimes, I would try to call them and their phone is disconnected or something like that. But I would call them back and they would answer all of my questions that I needed to be answered. The only problem I got is that since I’m a new customer, I don’t know how to go on to pay my bill and I’ve been looking. With the other light companies, they send you a light bill in the mail. I have not got one yet. My bill comes on my phone but I don’t know how to pay it on my phone. That aside, the website is good.

My youngest son and I were on H-E-B and when we were leaving, one of Just Energy’s sales reps spoke with us. She was telling me about the kilowatts and the specs. I found it very informative. So, I told my husband but he didn't want to do it. I tried calling to cancel it, but nobody would ever answer their phone. So, we just went with it and we had to pay two bills. I had 4Change prior and we had to pay them as much as we had used and then, maybe the last week, we paid $75 to Just Energy.

Just Energy came knocking on the door and said they were cheaper, which made us chose them. We first got them about nine years ago and when we relocated, we brought them with us. We just moved into a bigger apartment and there's a big difference. My granddaughter enjoys the cards that she gets, but it’s not working out. We’re not getting what we’re supposed to get and we may end up changing.

I randomly came across Just Energy when I was browsing different companies. I went through a third-party and they recommended Just Energy based off of me looking for a low rate. This is my first provider and I’ve only been with them for a month now. So, I just paid the bill for the first time yesterday. I tried to chat the other day and it took 15 minutes for someone to get to me even though it said I was first in line, which was kinda weird.

I used to use Reliant but their prices were too high. I got Just Energy and everybody’s very helpful. I like the website as well as the app. I pay my bill on the app every month. I just transferred my services over to my new apartment and I still have you guys.

My friend works for Just Energy. He told me about the program, gave me a lot of information about it, and I then signed in. He asked me a few basic questions when signing up, and it was quick and easy. Customer service was great. Everything was good.

I went through somebody that finds the best deals in your area for you and got with Just Energy. I told my energy person about how the Oncor charges were just as much as my supplier. They said that with Just Energy, the Oncor’s charge is already included in so I wouldn’t see Oncor charges.

I got the electricity bill on a promotional at Sam’s. Some people were selling it there. They told me that it came with a Sam’s gift card. We got the paperwork, but we didn't ever get the gift card. I am a bit concerned that they stated something and it hasn’t happened. I switched to Just Energy because of the consumer rates that they had. We don't use the light during the day but we use them more from 7:00 to 10:00. It's free from 7:00 to a certain time.

I receive multiple phone calls daily from this company. I got phone calls right after I paid my bill, I get calls when my bill is due...I have received probably 50 calls over the past month. They usually hang up before you can answer, and have left a message only twice (both vague and barely audible). I finally called and asked to be removed from their call list. They assured me this would happen. Not surprisingly, the next business day I got two calls. I spoke to one representative who confided to me that she has no idea why they call people. Another rep said the company provides gas to companies like SoCal Gas, but does not deal with customers...so WHY DO THEY ALWAYS CALL? They really seem to have no function whatsoever, and yet they manage to be terrible at it.

Their reps were nice and friendly when I was signing up. They were having a hard time with their iPad thing, but I had no problem. I also received $40. I was very surprised.

Our experience with Just Energy has been good, so far. They had good salesmen. The sales rep I spoke with was a pretty cool dude. I liked what he had to offer that was why I switched.

I was in Sam’s club and I was approached by Just Energy's team. The service wasn’t explained very well at all and I didn’t realize I was switching carriers. So, it was very misleading. It sounded like it was just a mere monitoring of energy and it was completely different. I didn't like the lack of information that I received and I wanna understand what’s the cost to switch out.

Sorry but extremely disappointed in their customer service. After many calls today, I finally got through. Their system was literally dropping me with no voice mail or messages. When I got through, their Rep was very friendly and helpful, and gave me some interesting information. NO REQUEST to process my credit balance was ever submitted by JUST ENERGY, after two months. How long would they have left that balance outstanding if I didn’t call? Even though they are quite eager to receive customer funds to pay for bills, apparently they are incapable of processing a refund/credit balance. Instead, JUST ENERGY prefers to take an excessive amount of time (6-8 WEEKS? Seriously?) to create a paper cheque and mail it out.

Just Energy was recommended by a coworker. She told me it was a good place. Everything was fine with the sign-up process. I’m satisfied.

Darryl **, resolved this issue quickly by waiving off the exit fee. I appreciate this response and decision. I will increase the ratings from 1 to 3 because of this after closure service I received from Mr. **.

When I called another company, they gave me different rates. And the one I chose, Just Energy said, “Well, this one’s a better rate.” I signed up and did everything over the phone and it was easy. Their reps were good. They knew their information pretty good. I liked it. Just Energy is a good company and I appreciate it.

Over a year ago, a lady who came walking through my apartment mentioned the free nights and it got me. I now have a 12-month contract with Just Energy. I had Reliant and the bill difference is a lot cheaper.

Just Energy is fair-priced. We don't have a big bill and they're always on time. When we moved, they switched our electric over really quickly, no questions asked. Moreover, their customer service is better than at most places. A day or so after, I called to confirm that everything was good to go and that I wasn't gonna be paying any extra bills for my new and old place. The lady was really nice on the phone. Everybody was really punctual, very straightforward and helpful.

I was signed up against my will. I thought I was signing up for information and gave the kid my email address. The next thing I know, I'm getting a bill from Reliant Energy saying this company just went on and activated electricity in my apartment.

We’ve had Just Energy for three years. We just moved to a different address. I had to contact them because where we moved was a brand-new build. So, at first, the address wasn’t in the thing. We had to change the ESI number and all that stuff. But once all of those were changed, we just did it online. It was very easy. When we moved, we just switched our plan to something about free nights.

Just Energy had a good deal. I've been with them for about a week now.

When we saw an ad, something in the offer interested me, and it said that if I wasn’t satisfied, I could change back. I wasn’t looking for a change, but it was very easy to do so. No people came out and I didn’t do anything at all. They just switched something at the office somewhere.

I heard about Just Energy through Sam's Club. The person that I have talked to was professional -- she made me decide to go with them.

We were recommended to Just Energy by a friend. They have good prices. I'm satisfied and happy with the service.

A Just Energy rep got my attention at Sam's. She was nice and friendly. I didn’t see a downside to having them and so I just went ahead and did it. It's only been one month and the billing cycle caught up. It's been great though and I've had no issues so far.

We switched to Just Energy because I like the fact that the prices remain. They won't go up. Signing up with them was easy. The reps also answered all my questions. They were friendly too.

PPL put out a list of about 100 different possible suppliers for their energy online. I looked at it and saw Just Energy's rates, and thought that they looked as good as anybody else's. There were some that were as good, but I chose them -- I guess I liked the title Just Energy. That was all I wanted. Signing up was simple. I signed up online, filled out the form where I put my supplier and address and junk in there and hit return, got verified online, and got notified that I was in line to be transferred. Their online form worked good and it went through with no problems. It was as easy as could be. I'm on autopay with them. Overall, I'm happy with it.

Just Energy has gotten me paying higher than what I was paying when I was budgeting. I asked their rep if their product was gonna affect my budget billing and he said it wouldn't. Still it did. I'm getting ready to call BGE and tell them to put me back on budgeting.

I signed up in 2018. Then observing the bills I canceled in February 2019, and received mail from Con-Edison -- stating that Just Energy would not longer supply energy as of March 2019. Then in February 2020, I look at my bills and they are still there. I called Just Energy and was on hold for 15 minutes. Finally hung up. I have to keep calling and calling, and they don't answer

The guy at Walmart literally stopped me as I was shopping and talked to me about Just Energy and was telling me that they guarantee the lowest rate and I’m a single dad. I try to save money where I can. The reps were pretty nice at the store.

I have been a customer for over 6 years with Just Energy. I recently switched to another energy provider due to difference in pricing. Just energy charged me with a cancellation fee of $187. I don't understand how anyone can do a thing like that to a loyal customer for over 6 years. To make it worse, I was told the fee would be waived if I came back as a customer. That is just ridiculous. At this point I have nothing positive to say to just energy. I regret ever wasting my time with an evil company like this...

The apartment complex that we rented for my son gave us a flyer of a central number to call. The rep looked up different plans and one plan looked good on paper. The price goes up on weekends though. There were different parameters and she said that we need to go with Just Energy since he's gonna not be home during the day and more in the evenings. The rep seemed very knowledgeable but the plans were a little confusing. This is for my son going to grad school in Texas and we're in Louisiana. Here, when you buy a house, you don't have an option. It's just who services this neighborhood. Over there, there must have been 10 different options of power companies. So, there's no way to simplify depending on your needs, but it was very different than what we were used to here. It was completely overwhelming that time and that was when I called in to that number.

I was going to Sam's Club and a lady stopped me and asked me about my provider that I had at the time, to which my bill was outrageous. She said she would help me out and told me that I need to submit my last bill. My bill was close to $500. She said that shouldn't be that much with Just Energy. She was very kind and I liked her. She was helpful and she explained to me everything and told me how to consume my energy. I switched to Just Energy which wasn't hard to do. It has been a good experience and so far, it's been working out.

We were looking around because the providers that we had was going up too high. Two guys from Just Energy knocked on our door and seemed pretty knowledgeable and helpful. They told us that our bill would be the same every month. The company that we were with wasn't doing the average billing where it's the same every month. But Just Energy was gonna be lower and they would lock it in. That way, we can expect how much we're gonna pay instead of having to guess or getting a big surprise in the mail each month.

I've called Just Energy a couple of times to try to terminate my service. The first time, I hung up after being on hold for over an hour. The second time I hung up after waiting 40+ minutes. I submitted an online request and no one has responded. How do I get through to a live person? It appears that you keep customers by preventing them from terminating services. I'm a very unhappy customer.

I heard about Just Energy online. I was searching for some energy companies in my area and a lady whom I know told me about them as well. The representative that I spoke with explained everything to me. She explained some very insightful information about how energy rates work and how some fees are charged. it was a long conversation, but she was very thorough with me. The rate is about 9 or 10 point something cents per kilowatt-hour. She also explained to me that Anchor is the one that is servicing it, even though Just Energy is the company.

The customer service person explained everything very well towards understanding the ins and outs of utility prospecting. I’m impressed with the overall plan and the rate that’s fixed, so I’m very pleased with everything.

I like the price of Just Energy. I have used a different provider in the past and Just Energy has a better price. Signing up with them was good and easy.

The Just Energy rep I spoke with was great and very knowledgeable. I got a good deal at the time I switched to them. The only thing is I was not working anymore, so I was not gonna be able to pay the bill. So, my husband changed the contract under his name, and then, the electricity was disconnected. We went the whole day without electricity. I was scared because they said it could take until like 24 hours for us to get electricity back. But then, I was making different calls.

The guy from Just Energy who took my call was very attentive. I wish my rate could have been a little lower though.

Company showed me a falsified electric bill in Sam's Club for $30. Running little to no electricity during the day, my bill was higher than it had ever been. Lied to me and told me it was a 12 month contract. Got my happy anniversary email and immediately found a new provider. When I found a new provider, they hit me with a $175 fee for "not calling them before switching" and revoked my $150 credit for changing companies making my last bill astronomical. I called customer service and was told the charges would be removed and an adjusted bill would be sent out. I never received an adjusted bill. So, I call to follow-up and they tell me they will not adjust my bill and the charges are valid. AVOID LIKE THE PLAGUE!

I was at Sam's and a young lady stopped me. She was cooperative and very friendly. She asked me how much I paid for electricity. I was paying about 13 cents a kilowatt and during the summer it costs $300 a month. She said Just Energy was gonna be cheaper, which was why I switched. Hopefully, it pans out for me.

I had already signed up with Just Energy and I renewed last month, but I’ve had it for over two years before that. I tried to change, but they were gonna charge me $400. They tried to work with me. They offered me another deal, another contract for another year, and I took it for just one year. I was told that there was gonna be free nights and that it was gonna be no more than 14 cents a kilowatt. I'm paying 17 cents a kilowatt, but they said the more we use, the more we save. But now, when I looked at it, sometimes they’re 7, sometimes they’re 14. But the actual rate is 20 cents a kilowatt. So, I didn't get to save. I still use the energy, but it was not taken into consideration the minute that I had free. So, it was a misleading information. Their customer service was nice. They tried to make me believe that I'm really saving some cents, but I'm not. They’re a bunch of liars and I’m not gonna renew my contract with them after this.

Somebody came to the house and told me that Just Energy had reasonable rates and it was a lot better than what I’ve been paying. The rep was very accommodating.

We were out of contract with Reliant or TXU, and they increased their rates after our contract. I spoke to a person with Just Energy who actually signed me up and we got a better rate.

My best friend had Just Energy and then I chose them over other providers because there was no deposit. The only thing I don’t like about them is my bill seemed to be a lot higher than those other providers. But it was only when I moved to Galveston that the fees went up. We moved to Galveston a year ago, but we had it too in Texas City, which is only 20 miles away, and it was cheaper there than it was here. Also, their customer service suck. If I call them, they're rude and awful. A lot of them don’t speak English, so that’s the hardest part. But luckily, I don’t call them very often. The overall reliability of the service is fine though and I've already referred my mom to them.

I saw Just Energy on a utility website and I went with them because of the rate being charged. I locked in whatever the rate was at that point in time when I signed up. So far, the reliability of the service is good and I haven’t had any issues with them as my electric provider. I'm satisfied.

When I set up with Just Energy, the rep was good and seemed knowledgeable. I used to be with them long time ago and now, they've given a better deal than what I had in the company I was with. I switched to Just quickly because they made it easy for us. I didn’t have to wait for contract to expire on anything and worry about the late fee or cancellation fee. So far, everything’s fine.

The Just Energy rep who came over was all right although he didn’t give me much information. I didn’t find out how much they were charging me. I only was with them for two weeks. I canceled because they were gonna charge me more for electricity bill. It was 7 something a kilowatt with PPL and they were gonna charge me 8.39. They were telling a person how much they were gonna save money, but in reality, they were charging more than PPL. I would just go with PPL.

We moved to the house about three months ago and the man at the courthouse mentioned that there were about four different companies we could use for it. We originally called CenterPoint and they said they didn’t do that area. It kinda fell to Just Energy. We live 200 miles away from that house so we had to apply to go get energy from them. We called right up and they took it out of one lady’s name and put it in our name. So far, it's working out really well.

I was in Sam’s Club, and the Just Energy guy walked up to me and gave me all the information that they would pay the switching fee and they’d take care of the nights. The night is actually deducted from your day time usage, so it's like the night is free. Everything that he said seemed legitimate. However, now, I've had it for a couple of weeks and I'm kind of thinking that I shouldn’t have switched. I was told when I switched my service over to them that they would pay the cancellation fee, but I got a bill for the entire amount. When they say something, they should actually do it.

I spoke with a guy from Just Energy at Sam's Club. He was explaining it to me, and I had one of my electric bills with me. I told him I didn’t like to switch, and he asked if he could kind of look at my bill, so he did. My bill during the summertime, when it’s warm, it normally runs anywhere from $300 to $500 a month. And what he was more concerned was I live by myself. He said, “How do you use that much electricity?” We kind of talked a little bit and he talked me into switching over. The main thing was that I can switch at any time without penalty. The guy was amazing. He kinda went over one of his bills and showed me his monthly bill. Bill-wise, I haven’t received my first bill but so far, the experience has been fantastic. The communication has been great. They respond really fast to any emails that I’ve sent so far.

I'm not real happy with Just Energy right now. There was a guy who came to my door on a Saturday and talked to me, and he signed me up. And then, I decided I didn’t wanna switch. So, I immediately called Monday and let Just Energy know that I did not wanna continue on with the change. They changed me anyway. So, I never lost electricity with TXU, but Just Energy didn’t cancel me either. And then, TXU tried to cancel me. I got a call from TXU telling me that someone was trying to cancel my insurance. I told them I don’t wanna cancel, and that I had changed my mind and I'm staying with TXU. But Just Energy went on ahead and tried to pursue me being canceled with TXU. It was a big mess.

I previously had another provider and then I heard about Just Energy when I was shopping at Sam's Club. They had one of the ladies advertising and offering a sign-up deal, which was much cheaper than the other options at the time. For the introductory rate time, there was a flat rate. But now that that is over, the rate has been the same. I’ve called them twice already and they have always been pleasant.

Since we’ve been with Just Energy, my experience has always been good. When I first moved in here, they got my electricity really quick. I called Just Energy and told them I needed my electricity up over there and I didn’t know if they left the electricity running at the old place because we have a balance of $17. I was able to get a set rate with where I was at before. The only reason we had a fixed rate was because my bill was so high where we used to live. My roommate called them and told them it was too high, so they stopped charging us that much and gave us a fixed rate. When we moved, they said, “You need to sign a contract because y’all are moving and you can’t have a fixed rate because it’s a bigger place.” So far, I haven’t gotten my first bill. Hopefully, it won’t be too high.

Just Energy has the lowest cost compared to other providers and in the one month that I've been with them, the service has been good so far.

Everything is working out well with Just Energy. They had shut my electricity off for a while, but they let me pay half of it, and then at least worked with me to be able to catch up on my electric bill. I love the process. I get to get back in my house. I had to move out of my house for a couple weeks and stayed with my daughter because I had no electricity. My other daughter and her husband ran my bill up so high, and I couldn't pay it. It was almost $1,000. They were supposed to be paying it to stay here. The agreement was they pay the electric and I pay the water and gas. And come to find out, the two to three months that they were here, they didn't pay anything. I didn't know that. So, it got shut off. I'm very satisfied that Just Energy is working with me and giving me a chance to catch up.

I ordered service for the 25th. Got to apartment and repairs were not done so I called to have service shut off and turned on two days later. No problem and no charge to do this. Got my bill today and called. Long wait so I requested automated call back. Never happened. I called and LOH for 20 minutes before I got a real person. While on hold they had annoying loud music that I had to listen to, with a computer voice periodically letting me know to hold. She then said they told me they could not do that!!! So I paid for apartment to use my service and they had the heat set at 73 and other. Background CSR's were louder than her so I was repeatedly saying, "What." I repeated asked her to speak clearer also. FRUSTRATING!

I called the Texas Power and found a good rate with Just Energy. I switched over a week ago and the process was fine. They did it all over the phone and I don’t have to do anything other than call the one number. It was very simple and my lights are on.

I was walking through Sam’s Club, and a nice lady talked to me about Just Energy. She was very good. I liked that Just Energy is using sustainable energy. They said I wouldn’t pay more. It’s not a big savings, but then that’s to be understood right now with sustainable energy. It’s not exactly at the threshold where you save money. The gift card was another reason I went with Just Energy, but I haven’t received it and I don’t know what to do to receive it. I figure, eventually, it’ll get settled.

I was referred to Just Energy and I've had them for about a year or 2 now. They are my first company and the experience is good.

Just Energy offered a little better deal at that time. The rep who came was thorough and good. The package we were able to lock in on was something where we pay a certain amount each month throughout the year. We did not have nights and weekend because it was on that plan where it didn’t make any difference. How much electricity we used or didn’t use, we pay that set rate every month for year-round. It was a good service. The rep said five years, but when we transferred our service from Texas City to Alvin, they wouldn’t transfer it. She said because our power in Texas City was bought through Texas New Mexico Power Company, and the Alvin has to go through CenterPoint. We don’t have that set rate anymore, so naturally, our bill is gonna go up. We've only been at the new address for two weeks, so we've not seen a bill yet. So far, I'm completely satisfied except for when we moved from one place to the other and they wouldn’t let us take that.

I just signed up with Just Energy the other day. Just Energy made their offer sound like I can have my cost of energy go down. I like the fact that it would be the same cost every single month. That was attractive to me. Their reps explained the sign-up process to me and I just signed something on the iPad.

Our energy company was Direct Energy, and then it was First Choice Power. My bill went up and I kept calling them to ask them why. We had a language barrier issue, but no one ever gave me a clear explanation as to why it went up. I checked my bill the last month so that I can prepare to pay it, and I saw that it was over $500. That made me send the message through the little chat thing. And while I was doing that, their representative told me that I wasn't in the contract and that was why my bill was so much. No one ever said this. I've been asking them all the same question for months now, and no one said anything about me not being in a contract. I had been putting a lot of money out there when I could have been in the contract and saving that money. That part did it for me and that was what made me switch over to Just Energy.

I made the mistake of being talked into "renting" a smart thermostat from Just Energy each month many years ago and forgot about it. Years later I realized how absurd this was to that I had actually paid 10x the cost of just buying one from a store. I called and cancelled it, then went and bought a newer one. Months later, I noticed on my bill a "Drinking Water System" charge from Just Energy for the same amount I had cancelled 5 months ago! It seems the company account was switched over to this department, whether you have a thermostat or water system from JE.

I had been with Reliant for years and my husband wanted to try another energy company. Since Just Energy offers free nights or something like that, we've decided to give them a try. Their representative was really nice and friendly. He answered all the questions that my husband was asking. My husband was asking about the kiloWatt and they said the price was 13-point-something and then we'd get free weekends.

The rep came to our house and talked to us about the benefits we will have if we change to Just Energy. He was convincing and he even showed us some diagrams of what people were saying about the company. He had like bills showing us how much money we would save. We used a different company and it was a little overpriced. They charge a lot for the service. We also wanted to save a little money, so thee savings from Just Energy convinced us to switch. We did have to spend a little bit of money, but it was a good experience.

On Jan 21st, I received a knock at the door about 8PM it two representatives from Just Energy. Margan Power Energy Advisor **. Margan talked my boyfriend into getting a quote, she got our address and told him he would have to sign things to get the quote so she could sent to his phone. The day after that he received calls, texts, and emails about switching over to Just Energy. He never replied. Jan 27, he received an email thanking him for his service with Just Energy. How is that possible? He didn’t authorize anything!

Just Energy is a little cheaper ’cause back in the summertime when I just had PG&E before I had anybody else, my bill was $70. Then with the other company we went for, it started to go up to 200, then it was 180, then 160. For an apartment, we got brand-new windows, a brand-new air conditioner and a furnace. This month, it’s back down to $80 'cause nobody is hardly home. So, there are savings there. They also send me emails that show me the bar graphs and how much we use this month from last month. It tells me if I used more gas and electricity.

We went online looking for providers and we selected Just Energy. The service is just as good as the regular PPL but the rate is better so everything is fine.

I've been a Just Energy customer for a long time. The people who work for them were really nice, and the bill I receive monthly is alright.

In our neighborhood, we have smart meters, which compel energy companies to go door-to-door to solicit people, because they claim that we’re being overcharged because we have a smart meter. When the person from Just Energy came, I thought he was with the same company coming up for a follow-up. I didn’t realize that they were totally different companies. When he explained that we were being overcharged, I told him that someone already went through this with me. He said, “No. They couldn’t have because I’m with Just Energy.” That's when I realized he was from a different company. He asked me if I wanted to see if I would qualify for no deposit, and I did.

Just Energy offered a money-back on my normal gas bill. Signing up the first time was difficult ‘cause it didn’t work right. The address was entered wrong and we went back to change it, and it didn’t kick through. The guy had it going smooth but then we noticed near the end that there was an issue with a misspelling or a digit out of place on the address. So he went back to fix it but it wouldn’t let me go finish signing up after that. He was trying really hard but he was new and he couldn’t figure out how to fix it. So I said, “It’s fine. It’s not a big deal.”

Just Energy had the cheapest rate and the enrollment process went very well.

I called for a different company, then this representative gave me a better price on Just Energy. But for the first bill for two days, I got $9 something, which was very high. That was not what they told me on the phone. It’s 32 kilowatts. It should be at $4. I wanna see for the whole month how much it’s gonna be. I'll compare it to the previous one. If it’s too high, I have to cancel or correct it. They sold me the bundle, the 10 cents per kilowatt, with no extra except the tax. The person who I called told me Just Energy was the best and cheapest company. They were talking so good and convinced me to change to Just Energy.

Our business used Just Energy for two gas services and two electricity services. We also signed up for our home service previously. In cases, business and residential services I have the same complaint. Numerous times Just Energy had/has inaccurate information on file, and an unauthorized change of the names on the account was made by Just Energy. The occasions seemed to occur each time (which was not often) that I had a need to call regarding our service. On both the residential and business services (different anniversary dates) we were sent letters advising the exact date the contract for our service(s) would end and what would happen if they did not hear from us. Again, in both cases I called to advise that I had chosen to go with an alternate provider due to the inaccurate and unauthorized changes on our account.

I called yesterday which was Saturday morning 1/25/20 and I spent a few hours on my day off calling with their customer support to cancel their subscription, and they gave me a confirmation number that I canceled the account. And today in the morning which of is 1/26/20 they sent me an email regarding that they are making me pay 2 bills then after they will cancel the account, but the helper on the phone stated it clearly that I won't be charged any fees in order to cancel my account, They ended up renewing my account!!! Do not sign up with them!!

I was looking for a new rate for my mother and I was scanning through. Longer terms with the lower fixed rate is what I mostly looked at. Just Energy was offering the lowest rate that I was interested in with all the plans. I had something where I had points for on my mother before. I liked the fixed rate.

A word of caution to those who are curious about Just Energy, don't sign up with them and look for another supplier. In April of last year Just Energy had sent "Energy Advisors" out to my neighbor to advocate signing up with them. The advisor that came to my door made promises that I would never be charged at a higher rate than 70 cents per term and that my bill would never be higher than 70 dollars regardless of usage. Should have guessed that was way too good to be true but I signed up with them and he even let me take a picture of his badge #**. Well about 6 months goes by and I didn't really see anything out of the ordinary with my bill (or so I thought) and had pretty much forgotten about signing up with them. Until I got last months bill. I compared it to the bill from the year prior and despite using only one term more, my bill was about 30 dollars higher.

I saw Just Energy from the Pennsylvania website, and I went with them because of its cost. I signed up on the internet and I did a fixed rate. Their website has been okay.

#JustEnergy = Fraud. Not only did i cancel services within 2 hours but it has taken over 10 phone calls and 4 months later to finally get a check from your company which. Once i received the check i didn't cash it rather than deposit because i didn't trust the process and i work for a bank. Within this not only have i been told i need to deposit not cash the check i was told by 2 check cashing companies that the check is invalid. Your company refuses to fix this issue in a timely manner. Due to the $343 your company has tact on to a bill that should not have been received we have to pay that out of pocket for costs that we did not accrue due to cancelling within 2 hours!

I was shopping at Sam’s and a representative from Just Energy talked to me. She went up to me and gave me some examples, and she was telling me about Just Energy and couple other stuff. She showed me a copy of a customer’s receipt. Hopefully, I get kind of close to that range of electricity bill. My bills were kinda high, so I was trying to look something with lower rate. She helped me how to apply and assign, but she kinda didn’t explain some stuff. She told me I was gonna get $150 credit for me to transfer to my other company, but she didn’t tell me how or what or when I was gonna get that money. So I had to call back to figure that out. Also, I was wondering when I might gonna get my first bill because it’s gonna be a month already and I haven’t gotten my first bill.

A Just Energy rep knocked at my door and was telling about Just Energy, I explained to him that I did not want to change. He said that they would be cheaper so I asked to see the numbers. He said he needed to check if I would be eligible to get it so he asked me to enter my social. I told him I do not want to change. He said it is just a formality and he would be sending me the numbers in the mail. Well, I have not received anything in the mail but I got a bill from my energy company stating that I had been changed to another company and I have to pay $350 for early termination. The number the rep gave me is not a good number and when I call Just Energy I am put on hold. This is a horrible way to get business and the reps lie to you. One way or another this needs to be resolved.

My experience with the sales rep for Just Energy in Sam's Club in Timonium, MD - he was aggressive. Followed me around. Make a short story the rep said what he had to say so I said, "Fine. Let me talk with my wife and I will get back with you the next day." So I read up on the company and I myself decided no will not go with the company just energy. Will stay with the company I am with now. You know he signed my name and now I am with just energy but today going to the PUBLIC SERVICE COMMISSIONER AND REPORT THE COMPANY AND THE REP THAT WORKS FOR JUST ENERGY.

I found Just Energy online and I went with them because of their price. Their team members have been great. I got a fixed rate and it was a very simple transaction. They met everything that I needed met, and they didn’t leave me with any questions.

The Just Energy girl who talked to me said that the rates wouldn’t change and I went with it. She told me I would get a gift card, but I never received it.

First off, I am 50 years old and this is the FIRST review I have ever left in my life. I am not doing this out of anger, but because of principle. I have multiple rental properties and utilize third party suppliers for electric and gas constantly. I signed a two year contract with Just Energy on one of my properties after reviewing their published electric rates on the apples to apples website. The price was great and there were no problems for the two year agreement. My complaint is what happened next.

My wife called the main 1-800 number and she asked what the best provider was for us. We told them that we're not at home most of the day, only after 6:00. She was able to find a good deal with what she had told Just Energy.

I’m trying Just Energy out. I was in a hurry and signing up took a bit of time. I liked the lower price but I’ll see if that happens. If I don’t like what I get, then I won’t keep it.

I went online and got ahold of somebody, and they said they had the best rate for my situation. They set me up for the nights and weekends. They also gave me the opportunity for no deposit so that was awesome. Everybody was kind. But the people that I called for support in regards to getting in a letter so I could get my apartment weren’t speaking English very well, and I couldn’t understand them, so I became frustrated.

One of my co-workers uses Just Energy, and he signed me up. He broke it down how I could save my electricity bill more by using it at night time, from 9:00 to 7:00. That’s what I really liked the most. Signing up was pretty quick.

Just Energy was the lowest price and signing up was very easy. I filled the information out and it was done. It was pretty smooth.

Some guy was walking around and then he asked me about my electric bill. I told him that I was paying too much and he gave me some information and used my phone. He basically changed my account on my light bill from Power-To-Go to Just Energy without my permission. He lied to me, told me that I will still have the same company, but it’d be a different name. I wish I knew the guy’s name ‘cause I would’ve report him. But I went ahead and stayed with them since it's already been changed over. I have also received my first bill and it was about $23, but I don’t know for what certain amount of days. It wasn’t full and it may be from the time I signed up. I won’t get to know until the next bill will come out. So, I’m not happy with these at all.

I was approached by a sales rep in my local Sam's Club. He told me there was no charge to cancel my contract anytime because I told him I like to shop around for energy. Well, my utility bill went up so I shopped and now they're spamming me with calls and arguing with me over the phone over what THEIR sales rep said. I know it's a rookie mistake and I should have insisted, but the guy would not let me read the contract, instead assuring me it was "just a formality." I will not be using this company again and WILL be telling all my friends and family how awful they are.

I was looking for a provider to hook up with and signed up with Just Energy over the phone. The rep did well. However, I haven’t received a bill yet and was wondering what was going on. Otherwise, everything has been good so far.

Was past due on my bill (26 days) and called to resolve billing and ask for payment arrangement. I tried calling numerous times and the phone system would randomly hang up on me. Had to use online chat. The first advisor stated they would only accept a payment no less than 50% because of a disconnect notice and I did so even though it was very difficult. I then asked to set up to bring my account current at my next pay date and they would only allow me until 3 days before my payday "because that's all the system will allow". IT HAS NOT EVEN BEEN 30 DAYS PAST DUE!!!!!! Only 26.

I don’t wanna be switching all the time, so I looked for a reasonable amount of time. I saw a very good rate for 12 months from Just Energy, so I locked it in. I signed up online on the PA Power Switch. The service has been without interruptions, so I'm happy. I'm satisfied.

On a comparison of the different suppliers available on the website, Just Energy was one of the choices I had and it was the one with the lower prices. I signed up with them online.

I only switched to Just Energy in the past two or three weeks. I thought it was a good deal. I switched from somebody else and the phone number I called, the guy told me Just Energy was the best thing. I asked him some questions and he said it was the better deal so that’s what I went with. They said 10 cents or something like that per kilowatt and they said that that was the best, but it didn’t sound like the best to me. I haven’t had anything bad happen, but I haven’t been blown out the water.

I moved to Texas and when I searched for the top five energy providers, Just Energy was right up there. I also saw what they charged per kilowatt and it made sense to go with them. Signing up was fairly easy. I called and they asked me what day I needed services to start. They explained to me how things were gonna work out and it was a very easy process. Everything went smoothly and quickly with Just Energy. Things are working fine and there are no power outages.

I found that Just Energy's price was better and I went with them. I'm satisfied with them so far.

Just Energy claims they will save you money with a fixed rate. Except the fixed rate is twice that of the market rate. I watched my bill carefully for nearly a year. My provider's rate never exceeded $0.50/therm for the past 2 years and the average is $0.35. Just Energy is "saving me money" with a fixed rate of $0.70. Wait... that's twice the price. Fine... I'll cancel. I should have brought a sleeping bag.

When I was moving into the neighborhood, Just Energy was one of the choices for electricity providers in the area. They had a better service plan that fit my needs, which was why I used them. The service was turned on quickly. However, I was trying to get on the website to put in for AutoPay, but it has been down for three weeks.

My bill was too high with the previous company I had. Then I met and talked to Jeff at the 99 Cents Store and he was cool. It was from him that I first heard about Just Energy. My bill with this company is way lower.

The Just Energy rep stopped at my door and she explained everything very well. The customer service I received when I signed up with them was excellent. The plans and rates provided seemed good, too. She said that the rate would not go above something.

Just Energy has been better than my old service provider. That provider had rates that were higher than what I was looking at with Just Energy.

Do NOT switch your energy provider over to Just Energy. When shopping in Sam's Club I was approached by two nice representatives who promised a lower rate and energy bill. They said that Just Energy would be able to lower my rate per kWh which would then lower my bill. In addition, I would receive a $45 gift card to Sam's Club. However, during the first billing cycle with Just Energy my bill was almost $100 more and my kWh rate almost doubled!! My rate went from 4.8 cents per kWh with my previous provider to 8.1 cents per kWh with Just Energy!!! And I never received my gift card that was promised by the representatives. When calling Just Energy regarding the huge spike in my bill and the increase in my kWh expenses, they were not helpful and I immediately cancelled my account. Do NOT let Just Energy fool you into thinking that they will lower your rates no matter how nice the representatives are.

They asked me for my account to see if I was eligible for Just Energy, and they said yes. Signing up was fairly easy. They said I could cancel it at any time. But they could try offering something off the bill like a discount. I intend to look for other companies because my bills are quite high.

It was real easy to switch over to Just Energy. I was on the phone with a lady and we were able to get everything set up. They sent me an email and everything has been good since. It was really quick. The rep was very professional and she understood that I was kind of in a hurry and we did things as fast and efficient as possible. It went smoothly.

A guy from Just Energy came to my door and told me about his company. He explained everything and told me that if I had any problems, I should give them a call. He was wonderful. Before going with Just Energy, my bill was always 320 or 325 and it went down tremendously. People ought to go for their service. They stand by their word.

A door to door representative came to our home offering the services of Just Energy solutions. The representative explained to us that instead be charged a pay per use from our current gas supplier they would offer us our gas service at a flat fee of $35.99 per month. After repeated bills from our existing gas service charging us for usage I attempted to call just energy solutions. I was hung up on 15 times in my attempt to get somebody on the phone. Next, I went to their website and contacted them thru Facebook messenger. I took 45 minutes from this contact initiation to get an agent to call me. She told me that the company has no control over how PG&E charges me but she can promise that they will always charge the flat fee of $35.99. ON TOP OF WHAT I WAS ALREADY PAYING. So to be clear this did NOT save me money but just charged and extra $35.99 a month on my bill. DO NOT FALL FOR THIS SCAM!!!!

Signing up with Just Energy was easy and the gentleman at the Sam's store was very helpful. I didn't understand the kilowatts but he explained how the kilowatts worked at that time. My daughter was with me and so we were asking a lot of questions but he answered them. And because of the way he explained, it looked like I was gonna be saving more money, so we went with them.

I was going through Pennsylvania Power Switch and I was searching for rates when I found Just Energy. An electricity provider is essentially doing generation. So, unless they go out of business, they're all the same to me. I have had some difficult times too. Occasionally, we’ll have a provider go out of business or they’ll transfer it to another company and the rates change. But with Just, the stability is appreciated. I enjoy the consistency of their service offering.

I was in a grocery store and Just Energy kinda walked up to me and they said they had a really good plan. I liked the pricing. I'm trying to find something because the thing that I'm on now is not paying off as it was at first. I've been with them for a while and my bills are still a little higher than my normal. It's not really changed. So, I'm trying to see if Just Energy works and if it's gonna be as good as they said it's gonna be. There's supposed to be a big difference in the rates. There's supposed be a break during the evening time. I'm still waiting when my first bill is gonna come.

I needed a lower rate and Just Energy has lower rate than what I was paying with Reliant, so I signed up with them. The signing up process was fine. It was a good experience. Their reps really helped me out and their service has been good. However, it's really hard for me to go online and pay the bill automatically. Their website is not that friendly. Overall, Just Energy is a good company. It helps us in a really good way that we can afford the bill.

I ran into a Just Energy representative in the Save A Lot grocery store. It was right on time for me and I loved the information that was handed out. I was on a prepaid at the time, and I wasn’t happy with it. Just Energy is similar to what I thought I was gonna get through that prepaid and the rep explained to me how much more better I would be. And then today, I had transferred my service over to a different location, and I got a better quote or a better deal, and I like that. Also, I'm on a fixed rate for 36 months. I already got my first bill and it is average, although it was a little too soon being that it hasn’t even been a month yet. But I had to pay because I was moving. Still, I love the plans that they have, the free nights, and the low rates. I also like how everybody is calling and checking on me, and making me feel welcome.

One of Just Energy's representatives was walking door-to-door offering their service. She was good and professional. She was friendly and she knew what she was doing. But she did something that I didn’t like that caused problems. She asked me for my information and my bills. She was having trouble with her phone and she was trying to contact somebody. She spoke nothing but Spanish and I am Hispanic but more Tex-mix. The language was not the same. We were kinda having a language barrier issue. I was telling her to just check the wattages to see which one was lower. She couldn’t what I wanted which was do price comparison because she was having trouble with her phone.

Just Energy was on the list of suppliers from my energy company, and I liked their price.

I was at Sam’s Wholesale where I spoke to a representative about Just Energy, and we had an excellent interaction. She had given me whatever information she has, and then said that I would receive the information in writing. She wasn’t able to give me a precise rate but she told me I would be getting some discounts. I switched from Direct Energy, and I'm gonna be paying less than 15-point-something cents with Just Energy.

I found a web page that shows customers finding good deals in electricity and Just Energy was suggested as an option. We switched to them and when we bought a second home, we kept them for their service and price. With my old provider, the bill went up non-linearly when it was high, like in the summer. Just Energy has a fixed linear price and the bill doesn't jump from segment A to B. I also like the way the webpage works and the phone app. And those things are important. I'm really happy with them.

Just Energy's rep sold their service to me well. I liked how with them, the delivery charges were knocked out as it seemed to be that almost half of the bill was the delivery charge.

At first, I didn’t know I was signing up to change my energy supplier. It wasn’t until I have given the rep all my information that he said that I was. I was listening to everything that he said, and I asked him why he didn’t tell me that from the beginning? The first thing that they start you off with is a gift card for $70, and it was the holiday time and they were saying, “Oh, get money back.” He asked for my ConEd information, and I gave him that. He also wanted to know how I paid my bill, and I told him I paid it by phone.

Just Energy's rep was really nice and explained everything really well to me. He told me what they could and couldn't do. Their rates are pretty good.

I talked with a Just Energy representative at Sam’s Club about the plan I had. She mentioned how Just Energy works and their plans. I liked it and decided to switch. The signup process was really easy and simple. They sent me an email, and I logged on. I got a bill from our previous provider saying I owe them $600 and Just Energy is supposed to buy me out. What I had before was quite higher. And although I haven't received a bill from Just Energy yet, I'm looking forward to seeing what the difference is gonna be.

Previously, I was with Stream as my energy provider and they were really good. However, their rates were high. My daughter is a customer of Just Energy and she told me about them. I talked to Just Energy and their reps were professional. They answered what I wanted to know and were very helpful.

Just Energy is using alternative fuel. If it doesn’t cost me any more and it’s renewable energy, and if it’s gonna help the environment, that’s fine with me. I saw them at Sam’s Club and I signed up with them. Their reps have been very informative.

I've been with Just Energy for a year now, and my bills kept increasing. I talked to them. After about two months it reduced, it’s coming back up again.

I looked on a website for energy providers then I went with Just Energy because of the price. I’ve talked to the representatives to set it up and the setting up was easy. So far, I haven’t had any outages. I would recommend Just.

Just Energy had a booth at Sam’s Club. Their salespeople approached me and asked me if I was interested. They said that my bills are not gonna be impacted and that the monthly charges would continue to be as they are today. There would not be any increase except that the source of the energy is going to be green energy or renewable energy. They were gonna make sure that renewable energy is the one that’s going to be sourced through my same provider, ComEd. I thought if those two were true, I didn’t mind trying.