Just Energy Reviews

We were with Ambit and we were looking for a green change. I found Just Energy and it seemed to be as good as I can get. When I first signed up for it, they were very helpful and provided the information that we needed. The bottom line for us is price and the graphs that show the usage is very interesting. They send that out every week and I like that. Their billing is clear and timely too. The experience has been what we've asked for and it's been good. Though I suspect that the prices are going to go up and up, that's everybody and that's not just Just Energy. We would like to be totally solar but that's not an option right at the moment. We’d pay a premium for that with Just Energy.

I’ve been with Just Energy for awhile and I get along with the reps. I just paid the last month’s bill and I didn’t have any problems. I’ve been turning my AC unit off and the bill was 150, which was a little more than what I pay.

I talked to a representative when I called the toll-free number, and she said it was the best rate. But then the first month I had a high bill, which was $189. We got it on average billing so it would just be the same whether I use less or more, and Just Energy got it down to $135. I was okay with that. The only thing that made me end up switching with another company was when I was moving and wanted to get switched over. The guy said I have to pay the bill. I was going to pay it anyway, just on that Friday, but I still needed the light switched over. Just Energy said they can't do it.

My daughter signed me up with Just Energy and to a certain degree, I’ve seen the difference in my bill. But I wish it could be better.

My rate is lower than the rate that I had with Ambit. With Ambit, I was paying 13 cents with everything calculated. With Just Energy, it's 12.3. I'm trying to keep comparing during the winter months to see where my bill is and it's always much lower. But my bill was not as low as I thought it would have been this last past month. With Ambit, I was running my AC all day. With Just Energy, I started only putting my AC on at night. But I am trying to take into consideration that my boys are always on their computer, and they have one in each room. As far as the customer service, I have not had any problems. They explained the billing facts to me very well, which I already understood how to compare, but they still explained it very well. Just Energy does have some good rates.

I'm seeing best prices with Just Energy and I like it. I chose them for saving some money and I’m satisfied with them.

My previous provider was lower than what I could have gotten at the time that I switched, but it’s a lot higher than what I’ve been paying in the house. They had one where it was set monthly, so they don’t split it between all the months, and this Just Energy is not that way. I like just having a standard rate. Just Energy had the lowest rate. I had to do a 3-year contract, and then I called because I was able to find cheaper somewhere else. Then they said since I’m already a client, they could give me a cheaper one for one year. But I was literally a client for like a day. I'd like the best rate given first on sign up. Not just if you're already a customer. But I guess all these providers are not much at this point.

I worked with Veterans Energy for years and then, all of a sudden, everything changed so, I switched over to Just Energy. They had a competitive rate and I liked the expedience and the simple, quality process. I have some rental properties and they were beneficial to them. The sales reps were professional, courteous and very helpful. Everything has been as Just Energy promised. It’s a good company and one that I would recommend.

The other service was expiring and I went online to see if I could find something more competitive. I talked to some rep that kinda helped me look through the several plans. We came to the conclusion that for what we were wanting to do, this particular plan looked like it would be a good fit. The lady helped me sign up or do whatever we needed to do at the time to get connected to Just Energy.

My daughter used Just Energy. She moved out and I kept it. I pay $5 or $10 extra a month to have green energy, which is not exactly conducive to people doing that. But then I get emails that track my usage which is good. It gives me a prediction of what my bill’s gonna be, so I’d know to just start turning off light. There was one time when I was trying to get ahold of somebody over there. They have this weird Texas, New Mexico, and every other place, that I have to call a certain number for whatever. It was a little distracting.

I had seen Just Energy at a retail store. Then I just transferred from TXU to them. I was going through separation, and the account was in my ex-wife's name, so I had to get something in my name. I'm paying almost $400 just for a three-bedroom and two-bath home. Their rates could be better.

When I needed my lights turned on, I went through Veteran and they put me over to Just Energy. Their reps informed me well and I went with their service. Previously, I had a fixed bill with them and I would get so many kilowatts for $49 or $79 a month. When nobody was at my house I had a $49 plan. I have since gone up to their $75 plan and I haven't had a bill over that.

Our contract with our previous energy provider was expiring and Just Energy had a free night plan that we wanted to try. We have consistent energy, so that's good. We've tried to be pretty frugal, we don't use a lot of power, so we're not penalized too much for not using a lot of electricity over the course of the month, and we've enjoyed the free nights plan. We access and make our payments through the online portal and we take care of that every month.

A friend of mine told me that Just Energy was good, so I decided to use them. So far, so good. It's been okay. I've been having a really low monthly bill, but I'm not home.

I was looking for something that the neighbors had. I live in an apartment and I know the person that lives right next to me. I just called her and asked her what light she had and she gave me Just Energy's phone number to call. I had CPL Retail Energy in the past. I've had no issues with Just Energy or CPL. They're pretty much the same. Just Energy's customer service were really helpful and patient while I would give them information of whatever was going on.

I love Just Energy. I was looking for some low rates, Just Energy came up and I thought I'd give them a call. I don't know if a lot of electrical companies do this, but with them, you pay for only what you use. We're not home most of the time, so that helps a lot with the bills.

I got a three-year rate with Just Energy. My solar bills are lower and the service is the same. It's been good.

When my electricity contract expired, I used Power to Choose to help me find prices. They introduced me to Just Energy. I went with them but so far I haven't seen a lot of difference with them compared to other energy plans I've had in the past. I'm perfectly okay with their service though. I wanted to pay with my credit card and with them, I can do that.

I'm very well-satisfied with them. I have a good rate right now.

I move to Colorado City in 2018. I got a teaching job. My parents used Texas Electric, and I used Texas Electric. I was moving into an apartment, so I had to choose. I went on the site that does power comparisons, and Just Energy was the best. I go on their website occasionally to look at my e-bill. I'm kind of technology-challenged but it's pretty simplistic. I like getting the paper bill, but I also like seeing the average weekly usage in the email.

I've been with Just Energy before and I recently went with them again because I liked the plan that they offered. I've also used other companies in the past and the service is better with Just Energy. My bill is less, too. But I've had a real problem trying to pay my bill online. I've called several times and no one seemed to be able to fix it. I hope I've got it fixed now, though.

Just Energy's service is good. A friend of mine told me to call them for the service. I was installing my mobile home. I've been speaking to their customer service reps and telling them about anything like my account numbers. Everything is good.

The sign-up with Just Energy was smooth. It wasn't cumbersome or long. You sign the documents, put them in an envelope and mail them back. However, I haven't received any information yet.

My experience with Just Energy has been good. I liked their price, and everything’s okay with the service.

I was googling and Just Energy had one of the best basic prices. It's pretty much a flat rate and there are no hidden charges there. Their price per kilowatt is reasonable within the whole area of energy. This is what it is and there’s nothing on top of it. It’s simple and easy. We started getting bills from them, and we start paying the bills, and everything went good. It’s been seamless. I’m glad I haven’t had to deal with any issues. Other companies fluctuate between usage and I couldn’t guarantee that I could stay below 1,000 or even stay below 2,000. I just got to pay for whatever I’m getting.

What attracted us initially with Just Energy was cost and working with them, I would hopefully notice a reduction in the bill. But one thing that I was concerned about was the customer service because it was difficult for me to get some information. On their website, when I was looking for information specific to Illinois, there wasn't anything to click for Illinois. And then, it was tough to get information on my contract. There was some ambiguity and there wasn't anyone to call, it seemed like. They need to beef up their customer service website and customer service lines if possible. But things went smoothly after that. Everything is going well and that's what I expected. I hope I don't have those same issues going forward.

Signing up with Just Energy was pretty simple. I've had it for 10 months now and the rate is lower than the PPL.

I normally look at a combination of fees and the duration of the contract. I was swayed by Just Energy's rate. However, you have to watch when the contract is up. It will usually default to a pretty high rate. So, I just stay on top of that.

I had Magic Valley Electric Co-Op. I was really happy with them, but they're not in my area. I went from a really big home to a smaller home, and I didn't know what to expect as far as energy. I kinda was just going through and checking pricing. When I was talking to Just Energy, they told me my electricity bill around this time should be this amount and a lot lower than what I expected based on my square feet. I was really excited about it. Now, I'm not. I'm paying about $80 more than what they said. So, I'm not happy. The customer service could be more forthcoming. They flat out told me, “Your light bill should be about $110 to $120.” I’m paying 180 to 200 almost.

Whenever I first got with Just Energy, the apartment that I had gotten was wrong, so I had to basically get a whole new service with a different apartment. Just Energy was able to still get me the rate that I had before, even though there was a change. Also, Just Energy had a better rate and I like that my bill is what's predicted to be. I've had about three of my friends just recently got an apartment and I told them about Just Energy, and they signed up.

I've been having a heck of a time trying to pay my bill with Just Energy because I signed up for an automatic set up and every month it comes back declined. Then, they attach $25 onto it for a late fee. I would have to call and they would have to fix it. The guy I spoke to last week said it will finally be taken care of. But I heard that the month before. It's been going on for three months and I really want them to resolve that. Also, their website is a little bit janky. I would log into something and it would say to log in again. I put in my username and password and it would say, "You've already used this one." Other than those, as far as the price goes, it is what I was told it would be.

Just Energy was the most responsive to customer service and I liked the price.

I was looking for something more economical and Just Energy had a good special going on where they give you a $200 credit every year. I get emails from them. and overall, I'm very satisfied.

Just Energy was providing some kind of incentive of a $50 card for Sam's Club, so I ended up switching over. I really didn't have a preference so it was an easy switch over. It's like a 10-minute experience signing some stuff and getting it filled in, but it wasn't too bad. So far, I haven't had any complaints.

I had a different provider before and their price is too high. Just Energy's price was better. But at the time when I got them, they had a good price. Now, the price is too high and it should be changed pretty soon. Also, the other providers have a reward, but Just Energy doesn’t have it.

Just Energy had a better rate. They are also a whole lot better than the previous provider that I had. The only thing is I can't understand their service representatives every time I've talked to them. They're trying to speak English but their English isn't that good. The communication is horrible. Other than the language barrier, I have not had a problem at all.

Everything has been great since we started with Just Energy. Everything has been so low. The power now is smaller and it's ridiculously cheap. Also, everything's on autopay and I don't have to worry about it.

My experience with Just Energy has been terrible. They're unprofessional. I have nothing good to say about them except for the fact that at least my power is on right now. The problems that I had was never due to lack of payment. I had just moved into this apartment back in April. Just Energy had a new service type of deal and that was what was offered in the area. I signed up over the phone. That whole process was good. The problem arose when I came home and it was a rough night. I've gotten in a motorcycle wreck. I came home and it was like 100 degrees out, and then I've got no power. I went back and forth with them for about three days.

I was at Sam’s Club and I was talked into switching to this company upon big promises, I signed up for a month-to-month thing with Just Energy. It was done online and the rep kinda walked me through the process. I had no difficulties signing up with them but I’m not sure that it was the best decision as my rates are not any lower. The rep told me that they would take care of the transition fees if there was any early termination fees on the other bill and take care of that bill. Come to find out when I got my bill they gave me a credit with their company of what the termination fee for the other company was and I still owed them over $400 with the termination fee that I've still not been able to pay.

Just Energy has been great. I haven’t been with them for an entire year yet, but I appreciate the updates and emails from them.

Just Energy had the lowest rate. It'd be even better if I get a lower rate, but the service is good.

I had a provider before and there seemed to be a lot of fees that were hidden. My contract had come to an end and a broker was very helpful and gave me a lot of information to let me choose what I wanted. Just Energy called me a day later before setting up and everything was great. So when it came to them, I liked that there were no hidden fees. Everything is just upfront, they tell me what I owe, and what I'll be using. My highest bill with Just Energy all has been roughly 260 bucks and my highest bill with the other provider was close to $400. I enjoy it and I highly recommend them. I have a huge network of coworkers and friends and everybody asks because this comes up quite a bit when people wanna start talking about bills and costs.

I did recently move apartments to one that I would expect to be lower energy because I now have a one bedroom, one bathroom, and two-bedroom, two bath. My bills have been considerably higher despite me not increasing my use of my air conditioning. I googled what was available when I moved to Texas. I went with the marketplace, and I had an agent help recommend what would make the most sense in my lifestyle. I got Just Energy. I pay my bills online. It’s pretty easy.

The apartment complex recommended Just Energy. I did the transfer online within 5 minutes and got a verification email on it where we’re good. I really appreciate the simplicity. Just Energy is good. I’m happy with it. We're moving to a house and I want to transfer my service there.

Just Energy was supposed to be cheaper than what I had but it turned out to be more expensive. I've lived in my house for almost 13 years and I've never paid over $300. The first two months that I was with Just Energy, my bill was almost $600. They said I was using 1,200 kilowatts a week. I've never used that before. Recently, my rates dropped all of a sudden from 1,200 a week to like 800 a month. On the whole, Just Energy is all right and customer service has been good. But I'd tell anyone asking about the company to research well.

I was disappointed with my previous provider. I looked at Just Energy and I went for it. It’s a better rate. It was in the middle of the COVID crap when I moved, which was on May 1st. I'm not home during the day, and it was supposed to be free nights and weekends. That was what I was told one time, and I was told another time, and then I got some other lady call me, trying to clarify it, but she couldn't speak English very well so I could not understand a word she was saying. And then, I called back and got the same lady again, then finally got ahold of dude. But they changed the rate out of that one so I wasn't happy with that. I live single. That kinda got me. But other than that, it's comparable.

We were having expensive bills so we changed to Just Energy. We have already been with them for two years. They have a good line of service and we're okay with that. We were living in an apartment. But right now, we are living in a house. That's a big change. Just Energy is not expensive at all. There are other companies that have more expensive services and it’s not a lot of things.

I was searching online. I called somebody and they referred me to Just Energy saying they had a good price for my specific amount of kilowatt hours per month. It's a 9 point something per kilowatt hour. The first time I reached out was just the initial, getting everything set up. Then my second time that I had to call was only because I was moving. Both times were perfect. They have always been courteous and answered all my questions. Usually, I wait a bit and see where bills land and see how things work out. My bill is definitely lower than before, which is double in price.

Just Energy was convenient and I got perks from Sam's Club. It saved me money. Just Energy seems to be fine.

I was calling companies and JustEnergy gave me a good deal. I went with them and I've liked them ever since. With them, my bill is way lower and is very affordable. Everybody there has been good to me when I talk to them on the phone.

I had several electric companies picked out and a lady at Power Choice suggested Just Energy because it had a low cost for the everyday user who uses maybe 800 kilowatts. I live by myself and I use very little energy. I did everything on the internet. What I love about Just Energy is every week they send me an email and tell me what I spent that week as well as what my projected bill is gonna be so I don't have any surprises.

I've had a very nice experience so far with JustEnergy. Before them, I had a prepaid service which was so bad. I was paying them 70 bucks. now I'm paying 50, 55, or 60 with Just Energy. They're cheap and everything is very good with them.

Just Energy has slacked up lately. Still, they were pretty reliable. They have been friendly and courteous to me as well. I recommend them.

When I moved to my house from Brownwood, I couldn't get back to Just Energy. At the time, a lot of things was going on with this house and it didn't go through when I called to get it on. The next house I get, I'm gonna look them up again. Just Energy does great business and they're excellent people. I've enjoyed their service and I always recommend them to everyone I know.

Just Energy was the only company that I was told I could get right away without a deposit. You pay when you get your first bill. Your deposit would be added to your bill. I called in and had great customer service. It was pretty fast too. The program is a month to month thing. With Just Energy, my bill went down which is great. It used to be 150 something every month but it went down to 112, which is even better. I usually tell all my friends about Just Energy and for them to try it. But they don't cover some locations. One of my friends live on the east side of Dallas and they were telling me that Just Energy doesn't provide in that area, which I thought was odd.

I was promised that going with Just Energy would make my bill less. I was faithful to National Grid for many years. Then a person came to my door. It was the first time I ever had an outside company other than National Grid. I went with Just Energy because they said if I switch to them, they’d give me three gift cards. That was what made me switch. I got the first one electronically right on my bill. Then in the last couple of months, I got the second one. I thought it was never coming. I wrote the company and said, "Yeah, I was hoping for another gift card." I never received any type of reply back. My last two bills have been pretty high, though. I don't receive any feedback too. So except for the gift cards, there really aren't any loyalty incentives.

I had Just Energy for a few months but a very nice rep came to my door and easily set up my account with another company which offered me a lower rate per kilowatt. Canceling with Just Energy was okay and I didn't have to talk to anybody. I still need to call them though to set up a payment arrangement.

I picked Just Energy based on the green initiatives and on the cost. I got a notice from them yesterday telling me that I can take advantage of a deal to renew before the contract ends in December. But I didn't see a rate on there. I'll just go online and figure it out. Essentially, if the rate is good then I have no intention of leaving Just Energy. I got a good experience overall.

Just Energy is the first energy company I've used personally, and there is no problem. My usage is pretty good and the bills are never extremely good, but I like their rates. I recommend them.

It was pretty good with the Just Energy rep I talked to when I was getting started. The only thing was I couldn't really understand her and I wasn't catching everything that she was saying. Other than that, I don't have as many outages with Just Energy compared with Reliant, which I used for years.

My husband called for a quote to compare with our current energy provider when we were deciding to relocate closer to his place of business. The representative asked for his name and address in which my husband replied, “I just want a quote. I don’t want to be charged anything.” The representative assured him he would not be charged, so he continued. After comparing rates, we decided to continue with our current provider. A little over a month later, we got charged a energy bill from JustEnergy, and a late charge. We called to correct the mistake because we had not authorized any agreement with the company.

So far, I've been very satisfied with Just Energy. The one time I talked to their reps, they were very courteous and got me hooked up really quickly. I'd recommend this service to friends.

The people from Just Energy were polite and they gave me the answer that I was looking for when I called them. But when I started the service with them, I went a day without electricity. I called them back and they explained to me that I was talking to a third party and the guy failed to process my paperwork. Minus that hiccup, everything has been okay. Their rep managed to process the order right away. She was very polite. She even called me back and let me know that it was processed and that it should be on in about two hours. They expedited the process and within six hours, the power was on. It wasn't too hot yet but my son was doing schoolwork online so he had to pretty much go the whole day without doing anything. Other than that, yeah, I was pretty impressed with the fact that they had my power turned on right away.

I found Just Energy on Sam’s Club and they offered me the after 9:00 free electricity up to 7:00. I said, “Let me try it.” I feel like it was only a perk to get me but signing up with them was not difficult at all. Everything was real helpful and simple.

I’m in an apartment, so the only thing available to me is electric as a source of power. Realistically, I had a choice of many providers and I went to one of those websites to give me a variety of companies to choose from for transferring my service from the one that I previously had. It boiled down to pricing, practicality, and what was best suited for my budget for the time that I need it in light of the COVID situation and the unknowns for the next six months. Ultimately, I chose to go with Just Energy for the overall savings. Also, their process seemed very simple which is how I like to keep things. All the other providers claimed to have the bells and whistles but you'd be crazy to go with them without reading the find print sort of deal. Compared to that, Just Energy's fine print was straightforward. It was laid out right in front of me and I didn’t have to consult with anyone to try and figure things out.

Just Energy was canvassing the neighborhood when we were living in Fort Worth. I get cost savings from them and they're cheaper than TXU. Their website is easy to use, too.

I was at Sam’s Club and on impulse, I signed up for a month-to-month thing with Just Energy. It was done online and the rep kinda walked me through the process. I had no difficulties signing up with them but I’m not sure that it was the best decision as my rates are not any lower. They’re actually higher and I’m paying more now.

A friend uses Just Energy. I just called them and they got everything set up over the phone. Signing was a simple, smooth process. They also asked questions to make sure that it was going to be a great plan for my needs. So far, Just Energy seems to be just fine.

My sister uses Just Energy. I've used Bluebonnet Electric and the only difference is that with Bluebonnet, I could actually go up there to see their faces and talk. I call Just Energy to make payments. There have been good and bad interactions with reps. Some of them were unknowledgeable. If I had a question, it was very hard to get my answer. I would have to talk to somebody else. Also, they tried to do green energy. I had to pay $9 a month for it and I’m not interested in that. I’m on a set income and every dollar counts. My husband has fallen sick a couple of years ago, and I’m on a very strict budget.

I needed my lights turned on and I was looking for energy. Just Energy is cheap and I like them. Their reps had great energy. Also, the payment is automatic deposit.

Signing up with Just Energy was easy. I did it over the phone and it only took just a little bit. I just paid the split bill with my last provider. So next month, I should be able to tell a difference in the bill.

I went online and I did the electricity thing where they compare rates. One of the persons that assisted me said that Just Energy was one of the best companies that had the lowest rates. I called them and their customer service was good. Compared to the electricity that we were using, Just Energy was pretty good.

We moved and so we transferred our Just Energy to our new home. I’m happy with the service. We were with another company, and we have had substantial savings with Just Energy.

Just Energy was a better price for me so I decided to use it and it was very good and easy dealing with their rep. When I got in my first apartment, there was a big difference in the bill. It decreased. Instead of being 140 bucks, it was $100.

I moved from Colorado and I have one option there. My landlord gave me a list of options. I called a group that looks up things from multiple companies and Just Energy was the best flat rate for energy where I was living. It was really easy when I signed up the first time. I just recently moved and that's been quite complicated. The first time I called to switch it over, it was great. I had a specific move out date for my rental house. They started me early in the new house since I was carrying my rental for a month. Everything was set up fine. My energy's working great since then.

My initial bill with Just Energy was 40 bucks. That’s really relative to the area that we live in. It’s an older home, so the insulation’s not that great. Now, I don’t know if I was sent the projected bill or the rep was playing with the computer, but it told us the anticipated bill for the following month to be something like $35. With as much heat as we get for this area, that’s good. Those numbers don’t bother me.

My wife that passed away had Just Energy. I've been with them for going on five years and I've been happy. The rates they gave me was better for me. They treated me with courtesy, too. I would stay with them. I have several of my friends that have Just Energy all 'cause I recommended them.

So far, Just Energy's service is great. But I noticed that every other company is offering some kind of discount with their customers for being there a long time. The last time I called Just Energy, they said they have nothing for old customers, only for new customers. I’m gonna have to become a new customer so I can get some kind of discount. I’m with them for a good while and I’m a good customer. I don’t see why new customers are gonna come in and have better prices than old customers. These are hard times, and I’ve been hearing from 2 or 3 neighbors that their prices are better.

Just Energy was a lot cheaper than the other companies so I tried them out. I called and their rep I talked to was really nice. He fixed everything and he set it up the day prior so everything was good before I moved into the apartment. They're really good, so far. I'm from Puerto Rico and over there, there's only one company 'cause the government supplies the energy and it is very expensive. When I got my first bill with Just Energy, I was super surprised that it was cheap. I'm really pleased with the service and we're looking forward to staying with them.

Signing up with Just Energy was pretty easy. After I changed companies to them, the company I had before gave me a better offer and I switched back. Discontinuing service with Just Energy was easy.

When I first got the service, I spoke to someone and everything went well with them. The process didn’t take too long. It took 10 minutes at most just to get everything through and to get the payment. I've been paying my payments through the app and everything’s been good. They have great prices and I've never had any issues.

A representative of Just Energy was inside Sam’s and I wanted to try and see if I could get a cheaper energy company. The sign-up process was easy. The guy walked me through it and it took about 15 minutes. However, the price per kilowatt is letting me down. It was like $140. It wasn’t as much this month, so I'm gonna wait it out and see. I would give it a few months, but so far, so good.

I’m a little ticked off with Just Energy. Several times, they’ve overcharged me and didn’t know anything about it. They also said there was nothing they could do. They didn’t even offer a different plan. I didn’t start having problems until just after the middle of last year. My bills started getting up in the hundreds and now, I’m almost $300. My house is a little bit bigger, but we’re not using any more electricity than in the last house. Before all this, it was fine. But as of now, I’m going to be looking for a different energy company because I can’t afford $300 a month for energy.

We moved into the state from a different state and we did a Google search on best electric providers. There was a toll-free number that was like a switchboard that gave us the best price on the best plan and it ended up being with Just Energy. Signing up with them was super easy. It was like 15-minute phone call and then I had service within two hours. We've only had their service for about three weeks but so far, so good.

I went to PowertoChoose.com and thought that Just Energy's rates were good. I probably got five houses on there. I usually do a one-year contract and then some of them I do month-to-month, which I like. Everything with them has been very easy. They actually call me before my contract goes out, which is great. I have multiple accounts, so when I'm signing up, customer service asks me for my name. I usually give that and my information in the home I live in ‘cause all my accounts are under that one. But when I add a new account, the system is not adding it to my own line. I have to go in, search for the account number, then put it into my log in. The online system doesn’t do that automatically.

I used the Power to Choose website and they recommended Just Energy and then they set up everything for me. I like that Just Energy doesn’t charge all those extra fees. So it is what it is, no matter what you use. It fits what I was told.

When I did one of those things online that give you a bunch of different sites, Just Energy was recommended. Signing up for service wasn't hard and when I made a couple of phone calls, the customer service was good.

Signing up with Just Energy went well. The lady that took care of me went through everything. She explained the promotion they were having and the difference between TXU, Just Energy and Reliant. It went pretty good.

I was with Ambit and I didn’t like Ambit Energy’s structure of the company. It seems more of multi-level-marketing-type situation and I’m just not a huge fan of those. Switching to Just Energy was very easy. One of the sales guys happened to catch me at a good time and we talked and I ended up making the switch right there with them. One concern I had was I tried to look online to make sure that I was looking at the best option available. But some of the links on their website did not link through or they were non-accessible.

I went to one of those websites that helps you pick an energy plan. The rep went over Just Energy and explained it to me. He was very helpful. He explained some stuff to me that I didn’t know for years, like how things work.

My daughter has Just Energy and she said she got less than 100 a month and we thought it was pretty good. But when my husband did the application online for the first time, they cancelled it because they said we needed a permission. Since this was out of town, we didn’t need permission from anybody to do all this through the electric. This is not a business. It’s just house residence. They didn’t even tell us that they cancelled. They gave us a day that they were coming in and connect everything, and then they didn’t show. When I called back, that was when we found out that they cancelled it. Since we've had them, everything has been good regarding the electricity. But we just got our first bill and we don’t know how come it came that much for only 15 days. The bill is from April 13 through April 30th and it is $181. We don’t even have the AC on by those days. We just got our AC on May 2nd.

A buddy of mine talked about Just Energy and recommended it. The signup process was a bit odd. I didn’t get any kind of email at first and I didn’t know that the sign up actually went through. But I don't know if that was my carrier. I just got my first bill and it was about 60 bucks cheaper compared to my previous provider.

Just Energy had the best kilowatt rate and I was told that they were the best company to go with. But their website is horrible and I still can't create my online account. They told me that I had to go in there and change a pop-up blocker. I disabled my pop-up blocker and tried it on my computer and my girlfriend's computer. We also tried it on our phones and it wouldn't let me create my account to set up an online payment. They need to change their website.

I researched and called around different places. Just Energy, at the time, had the best prices. I switched to them when my other electric company charged my bill for $150 to $600 in one month. I've been with them for close to three years now and I like that they stay pretty much the same. They’re not fluctuating my bill from month to month. I don’t feel like they’re trying to screw me over. For the most part, my bill changes between summer and winter. But I’ve not paid more than 250 a month. My bill is never over the top. I’m happy paying what I’m paying.

I went to Sam’s and there was a lady there offering Just Energy. She said that they have this plan where the nights are free. They were also offering me a lot of stuff that the other company doesn’t. They offered me a gift card too that I haven’t gotten yet. When we started, we had very low bills, but every week that goes by, it’s going up a little bit. But so far, it’s good. The customer service helps out. They're very easy to get a hold of.

Everything is going great. They're pretty consistent. I have a couple of bills that are always like for some reason, the payment doesn't get taken out or too much is taken out. But with Just Energy, I've never had any issues like that and I really enjoyed that.

I went on a website to compare energy websites and it got me Just Energy. That my lease term was a lot longer appealed to me. I didn’t want to go for a 12-month plan and Just Energy's was a 15-month lease. I work from home and it seemed to work out for the price point. Signing up was really easy. I really liked it. The website was very straightforward. I haven’t started my service yet so I don’t know how the payment is going to be online but I think it will be pretty easy.

It was one of the lowest rates that was out there at the time. But it’s even higher than it should have been. Other than that, it's okay. I spoke with customer service back in December and they were fine.

I had Amigo Energy before and I don’t think they understood English. I had two meters at the same address and they had two different addresses spelled differently both ways. During this thing we’re going through with the virus, I’ve been told that they’re not supposed to turn your electricity off and they’re supposed to work with you. But when I went home that night, the electricity was out and it was only out at my house. I could not get anybody to answer the phone. No one worked. So Just Energy got my service the next day and I’ll continue advertising for them. They're doing good. At least, they're speaking English.

I’ve been a customer of Just Energy off and on for the past six years. I went with them because I’m familiar with their pricing and service.

I was moving and I called CenterPoint to be able to get my gas and everything set up. They suggested Just Energy and everything is going well. It was on when I needed it.

I called one of those websites where they help you compare the energy companies, and I talked to somebody and the representative told me about Just Energy. They signed me up and I got an email from Just Energy. I signed on and made an account. It was super easy.

It was very easy to switch over to Just Energy. It was just a couple of clicks on my iPad and it was done. The price is about what I was paying before. I try to keep it within the same what I pay every year. I know prices go up yearly, but I try not to go too much higher. I was happy with the price.

My friend told me about Just Energy and then he gave me their number. I got it and I called them. Everything was good. I'm satisfied with it.

The other company was costing me more than anybody else. I went into Sam’s Club and talked to a Just Energy rep. She gave me two gift cards to sign up. When I went to use the gift cards, neither one had anything on them. It was kind of a scam. The gift cards were worthless. Even though it seemed like my bill was less with Just Energy, they cheated me about the gift cards.

I like Just Energy. A couple people had come to my house and asked me if I wanted to switch light companies, and the lower kilowatts got me interested. I like Just Energy better than what I was with. My bill is lower because I was paying anywhere from $200 to $300 a month and now, it is $59. The customer service has been good as well. Sometimes, I would try to call them and their phone is disconnected or something like that. But I would call them back and they would answer all of my questions that I needed to be answered. The only problem I got is that since I’m a new customer, I don’t know how to go on to pay my bill and I’ve been looking. With the other light companies, they send you a light bill in the mail. I have not got one yet. My bill comes on my phone but I don’t know how to pay it on my phone. That aside, the website is good.

My youngest son and I were on H-E-B and when we were leaving, one of Just Energy’s sales reps spoke with us. She was telling me about the kilowatts and the specs. I found it very informative. So, I told my husband but he didn't want to do it. I tried calling to cancel it, but nobody would ever answer their phone. So, we just went with it and we had to pay two bills. I had 4Change prior and we had to pay them as much as we had used and then, maybe the last week, we paid $75 to Just Energy.

Just Energy came knocking on the door and said they were cheaper, which made us chose them. We first got them about nine years ago and when we relocated, we brought them with us. We just moved into a bigger apartment and there's a big difference. My granddaughter enjoys the cards that she gets, but it’s not working out. We’re not getting what we’re supposed to get and we may end up changing.

I randomly came across Just Energy when I was browsing different companies. I went through a third-party and they recommended Just Energy based off of me looking for a low rate. This is my first provider and I’ve only been with them for a month now. So, I just paid the bill for the first time yesterday. I tried to chat the other day and it took 15 minutes for someone to get to me even though it said I was first in line, which was kinda weird.

I used to use Reliant but their prices were too high. I got Just Energy and everybody’s very helpful. I like the website as well as the app. I pay my bill on the app every month. I just transferred my services over to my new apartment and I still have you guys.

My friend works for Just Energy. He told me about the program, gave me a lot of information about it, and I then signed in. He asked me a few basic questions when signing up, and it was quick and easy. Customer service was great. Everything was good.

I went through somebody that finds the best deals in your area for you and got with Just Energy. I told my energy person about how the Oncor charges were just as much as my supplier. They said that with Just Energy, the Oncor’s charge is already included in so I wouldn’t see Oncor charges.

I got the electricity bill on a promotional at Sam’s. Some people were selling it there. They told me that it came with a Sam’s gift card. We got the paperwork, but we didn't ever get the gift card. I am a bit concerned that they stated something and it hasn’t happened. I switched to Just Energy because of the consumer rates that they had. We don't use the light during the day but we use them more from 7:00 to 10:00. It's free from 7:00 to a certain time.

I receive multiple phone calls daily from this company. I got phone calls right after I paid my bill, I get calls when my bill is due...I have received probably 50 calls over the past month. They usually hang up before you can answer, and have left a message only twice (both vague and barely audible). I finally called and asked to be removed from their call list. They assured me this would happen. Not surprisingly, the next business day I got two calls. I spoke to one representative who confided to me that she has no idea why they call people. Another rep said the company provides gas to companies like SoCal Gas, but does not deal with customers...so WHY DO THEY ALWAYS CALL? They really seem to have no function whatsoever, and yet they manage to be terrible at it.

Their reps were nice and friendly when I was signing up. They were having a hard time with their iPad thing, but I had no problem. I also received $40. I was very surprised.

Our experience with Just Energy has been good, so far. They had good salesmen. The sales rep I spoke with was a pretty cool dude. I liked what he had to offer that was why I switched.

I was in Sam’s club and I was approached by Just Energy's team. The service wasn’t explained very well at all and I didn’t realize I was switching carriers. So, it was very misleading. It sounded like it was just a mere monitoring of energy and it was completely different. I didn't like the lack of information that I received and I wanna understand what’s the cost to switch out.

Sorry but extremely disappointed in their customer service. After many calls today, I finally got through. Their system was literally dropping me with no voice mail or messages. When I got through, their Rep was very friendly and helpful, and gave me some interesting information. NO REQUEST to process my credit balance was ever submitted by JUST ENERGY, after two months. How long would they have left that balance outstanding if I didn’t call? Even though they are quite eager to receive customer funds to pay for bills, apparently they are incapable of processing a refund/credit balance. Instead, JUST ENERGY prefers to take an excessive amount of time (6-8 WEEKS? Seriously?) to create a paper cheque and mail it out.

Just Energy was recommended by a coworker. She told me it was a good place. Everything was fine with the sign-up process. I’m satisfied.

Darryl **, resolved this issue quickly by waiving off the exit fee. I appreciate this response and decision. I will increase the ratings from 1 to 3 because of this after closure service I received from Mr. **.

When I called another company, they gave me different rates. And the one I chose, Just Energy said, “Well, this one’s a better rate.” I signed up and did everything over the phone and it was easy. Their reps were good. They knew their information pretty good. I liked it. Just Energy is a good company and I appreciate it.

Over a year ago, a lady who came walking through my apartment mentioned the free nights and it got me. I now have a 12-month contract with Just Energy. I had Reliant and the bill difference is a lot cheaper.

Just Energy is fair-priced. We don't have a big bill and they're always on time. When we moved, they switched our electric over really quickly, no questions asked. Moreover, their customer service is better than at most places. A day or so after, I called to confirm that everything was good to go and that I wasn't gonna be paying any extra bills for my new and old place. The lady was really nice on the phone. Everybody was really punctual, very straightforward and helpful.

I was signed up against my will. I thought I was signing up for information and gave the kid my email address. The next thing I know, I'm getting a bill from Reliant Energy saying this company just went on and activated electricity in my apartment.

We’ve had Just Energy for three years. We just moved to a different address. I had to contact them because where we moved was a brand-new build. So, at first, the address wasn’t in the thing. We had to change the ESI number and all that stuff. But once all of those were changed, we just did it online. It was very easy. When we moved, we just switched our plan to something about free nights.

Just Energy had a good deal. I've been with them for about a week now.

When we saw an ad, something in the offer interested me, and it said that if I wasn’t satisfied, I could change back. I wasn’t looking for a change, but it was very easy to do so. No people came out and I didn’t do anything at all. They just switched something at the office somewhere.

We were recommended to Just Energy by a friend. They have good prices. I'm satisfied and happy with the service.

I heard about Just Energy through Sam's Club. The person that I have talked to was professional -- she made me decide to go with them.

We switched to Just Energy because I like the fact that the prices remain. They won't go up. Signing up with them was easy. The reps also answered all my questions. They were friendly too.

A Just Energy rep got my attention at Sam's. She was nice and friendly. I didn’t see a downside to having them and so I just went ahead and did it. It's only been one month and the billing cycle caught up. It's been great though and I've had no issues so far.

PPL put out a list of about 100 different possible suppliers for their energy online. I looked at it and saw Just Energy's rates, and thought that they looked as good as anybody else's. There were some that were as good, but I chose them -- I guess I liked the title Just Energy. That was all I wanted. Signing up was simple. I signed up online, filled out the form where I put my supplier and address and junk in there and hit return, got verified online, and got notified that I was in line to be transferred. Their online form worked good and it went through with no problems. It was as easy as could be. I'm on autopay with them. Overall, I'm happy with it.

Just Energy has gotten me paying higher than what I was paying when I was budgeting. I asked their rep if their product was gonna affect my budget billing and he said it wouldn't. Still it did. I'm getting ready to call BGE and tell them to put me back on budgeting.

I signed up in 2018. Then observing the bills I canceled in February 2019, and received mail from Con-Edison -- stating that Just Energy would not longer supply energy as of March 2019. Then in February 2020, I look at my bills and they are still there. I called Just Energy and was on hold for 15 minutes. Finally hung up. I have to keep calling and calling, and they don't answer

The guy at Walmart literally stopped me as I was shopping and talked to me about Just Energy and was telling me that they guarantee the lowest rate and I’m a single dad. I try to save money where I can. The reps were pretty nice at the store.

I have been a customer for over 6 years with Just Energy. I recently switched to another energy provider due to difference in pricing. Just energy charged me with a cancellation fee of $187. I don't understand how anyone can do a thing like that to a loyal customer for over 6 years. To make it worse, I was told the fee would be waived if I came back as a customer. That is just ridiculous. At this point I have nothing positive to say to just energy. I regret ever wasting my time with an evil company like this...

I was going to Sam's Club and a lady stopped me and asked me about my provider that I had at the time, to which my bill was outrageous. She said she would help me out and told me that I need to submit my last bill. My bill was close to $500. She said that shouldn't be that much with Just Energy. She was very kind and I liked her. She was helpful and she explained to me everything and told me how to consume my energy. I switched to Just Energy which wasn't hard to do. It has been a good experience and so far, it's been working out.

The apartment complex that we rented for my son gave us a flyer of a central number to call. The rep looked up different plans and one plan looked good on paper. The price goes up on weekends though. There were different parameters and she said that we need to go with Just Energy since he's gonna not be home during the day and more in the evenings. The rep seemed very knowledgeable but the plans were a little confusing. This is for my son going to grad school in Texas and we're in Louisiana. Here, when you buy a house, you don't have an option. It's just who services this neighborhood. Over there, there must have been 10 different options of power companies. So, there's no way to simplify depending on your needs, but it was very different than what we were used to here. It was completely overwhelming that time and that was when I called in to that number.

We were looking around because the providers that we had was going up too high. Two guys from Just Energy knocked on our door and seemed pretty knowledgeable and helpful. They told us that our bill would be the same every month. The company that we were with wasn't doing the average billing where it's the same every month. But Just Energy was gonna be lower and they would lock it in. That way, we can expect how much we're gonna pay instead of having to guess or getting a big surprise in the mail each month.

I've called Just Energy a couple of times to try to terminate my service. The first time, I hung up after being on hold for over an hour. The second time I hung up after waiting 40+ minutes. I submitted an online request and no one has responded. How do I get through to a live person? It appears that you keep customers by preventing them from terminating services. I'm a very unhappy customer.

The customer service person explained everything very well towards understanding the ins and outs of utility prospecting. I’m impressed with the overall plan and the rate that’s fixed, so I’m very pleased with everything.

I heard about Just Energy online. I was searching for some energy companies in my area and a lady whom I know told me about them as well. The representative that I spoke with explained everything to me. She explained some very insightful information about how energy rates work and how some fees are charged. it was a long conversation, but she was very thorough with me. The rate is about 9 or 10 point something cents per kilowatt-hour. She also explained to me that Anchor is the one that is servicing it, even though Just Energy is the company.

I like the price of Just Energy. I have used a different provider in the past and Just Energy has a better price. Signing up with them was good and easy.

The guy from Just Energy who took my call was very attentive. I wish my rate could have been a little lower though.

The Just Energy rep I spoke with was great and very knowledgeable. I got a good deal at the time I switched to them. The only thing is I was not working anymore, so I was not gonna be able to pay the bill. So, my husband changed the contract under his name, and then, the electricity was disconnected. We went the whole day without electricity. I was scared because they said it could take until like 24 hours for us to get electricity back. But then, I was making different calls.

Company showed me a falsified electric bill in Sam's Club for $30. Running little to no electricity during the day, my bill was higher than it had ever been. Lied to me and told me it was a 12 month contract. Got my happy anniversary email and immediately found a new provider. When I found a new provider, they hit me with a $175 fee for "not calling them before switching" and revoked my $150 credit for changing companies making my last bill astronomical. I called customer service and was told the charges would be removed and an adjusted bill would be sent out. I never received an adjusted bill. So, I call to follow-up and they tell me they will not adjust my bill and the charges are valid. AVOID LIKE THE PLAGUE!

I was at Sam's and a young lady stopped me. She was cooperative and very friendly. She asked me how much I paid for electricity. I was paying about 13 cents a kilowatt and during the summer it costs $300 a month. She said Just Energy was gonna be cheaper, which was why I switched. Hopefully, it pans out for me.

I had already signed up with Just Energy and I renewed last month, but I’ve had it for over two years before that. I tried to change, but they were gonna charge me $400. They tried to work with me. They offered me another deal, another contract for another year, and I took it for just one year. I was told that there was gonna be free nights and that it was gonna be no more than 14 cents a kilowatt. I'm paying 17 cents a kilowatt, but they said the more we use, the more we save. But now, when I looked at it, sometimes they’re 7, sometimes they’re 14. But the actual rate is 20 cents a kilowatt. So, I didn't get to save. I still use the energy, but it was not taken into consideration the minute that I had free. So, it was a misleading information. Their customer service was nice. They tried to make me believe that I'm really saving some cents, but I'm not. They’re a bunch of liars and I’m not gonna renew my contract with them after this.

Somebody came to the house and told me that Just Energy had reasonable rates and it was a lot better than what I’ve been paying. The rep was very accommodating.

We were out of contract with Reliant or TXU, and they increased their rates after our contract. I spoke to a person with Just Energy who actually signed me up and we got a better rate.

My best friend had Just Energy and then I chose them over other providers because there was no deposit. The only thing I don’t like about them is my bill seemed to be a lot higher than those other providers. But it was only when I moved to Galveston that the fees went up. We moved to Galveston a year ago, but we had it too in Texas City, which is only 20 miles away, and it was cheaper there than it was here. Also, their customer service suck. If I call them, they're rude and awful. A lot of them don’t speak English, so that’s the hardest part. But luckily, I don’t call them very often. The overall reliability of the service is fine though and I've already referred my mom to them.

I saw Just Energy on a utility website and I went with them because of the rate being charged. I locked in whatever the rate was at that point in time when I signed up. So far, the reliability of the service is good and I haven’t had any issues with them as my electric provider. I'm satisfied.

When I set up with Just Energy, the rep was good and seemed knowledgeable. I used to be with them long time ago and now, they've given a better deal than what I had in the company I was with. I switched to Just quickly because they made it easy for us. I didn’t have to wait for contract to expire on anything and worry about the late fee or cancellation fee. So far, everything’s fine.

The Just Energy rep who came over was all right although he didn’t give me much information. I didn’t find out how much they were charging me. I only was with them for two weeks. I canceled because they were gonna charge me more for electricity bill. It was 7 something a kilowatt with PPL and they were gonna charge me 8.39. They were telling a person how much they were gonna save money, but in reality, they were charging more than PPL. I would just go with PPL.

We moved to the house about three months ago and the man at the courthouse mentioned that there were about four different companies we could use for it. We originally called CenterPoint and they said they didn’t do that area. It kinda fell to Just Energy. We live 200 miles away from that house so we had to apply to go get energy from them. We called right up and they took it out of one lady’s name and put it in our name. So far, it's working out really well.

I was in Sam’s Club, and the Just Energy guy walked up to me and gave me all the information that they would pay the switching fee and they’d take care of the nights. The night is actually deducted from your day time usage, so it's like the night is free. Everything that he said seemed legitimate. However, now, I've had it for a couple of weeks and I'm kind of thinking that I shouldn’t have switched. I was told when I switched my service over to them that they would pay the cancellation fee, but I got a bill for the entire amount. When they say something, they should actually do it.

I spoke with a guy from Just Energy at Sam's Club. He was explaining it to me, and I had one of my electric bills with me. I told him I didn’t like to switch, and he asked if he could kind of look at my bill, so he did. My bill during the summertime, when it’s warm, it normally runs anywhere from $300 to $500 a month. And what he was more concerned was I live by myself. He said, “How do you use that much electricity?” We kind of talked a little bit and he talked me into switching over. The main thing was that I can switch at any time without penalty. The guy was amazing. He kinda went over one of his bills and showed me his monthly bill. Bill-wise, I haven’t received my first bill but so far, the experience has been fantastic. The communication has been great. They respond really fast to any emails that I’ve sent so far.

I'm not real happy with Just Energy right now. There was a guy who came to my door on a Saturday and talked to me, and he signed me up. And then, I decided I didn’t wanna switch. So, I immediately called Monday and let Just Energy know that I did not wanna continue on with the change. They changed me anyway. So, I never lost electricity with TXU, but Just Energy didn’t cancel me either. And then, TXU tried to cancel me. I got a call from TXU telling me that someone was trying to cancel my insurance. I told them I don’t wanna cancel, and that I had changed my mind and I'm staying with TXU. But Just Energy went on ahead and tried to pursue me being canceled with TXU. It was a big mess.

I previously had another provider and then I heard about Just Energy when I was shopping at Sam's Club. They had one of the ladies advertising and offering a sign-up deal, which was much cheaper than the other options at the time. For the introductory rate time, there was a flat rate. But now that that is over, the rate has been the same. I’ve called them twice already and they have always been pleasant.

Since we’ve been with Just Energy, my experience has always been good. When I first moved in here, they got my electricity really quick. I called Just Energy and told them I needed my electricity up over there and I didn’t know if they left the electricity running at the old place because we have a balance of $17. I was able to get a set rate with where I was at before. The only reason we had a fixed rate was because my bill was so high where we used to live. My roommate called them and told them it was too high, so they stopped charging us that much and gave us a fixed rate. When we moved, they said, “You need to sign a contract because y’all are moving and you can’t have a fixed rate because it’s a bigger place.” So far, I haven’t gotten my first bill. Hopefully, it won’t be too high.

Just Energy has the lowest cost compared to other providers and in the one month that I've been with them, the service has been good so far.

Everything is working out well with Just Energy. They had shut my electricity off for a while, but they let me pay half of it, and then at least worked with me to be able to catch up on my electric bill. I love the process. I get to get back in my house. I had to move out of my house for a couple weeks and stayed with my daughter because I had no electricity. My other daughter and her husband ran my bill up so high, and I couldn't pay it. It was almost $1,000. They were supposed to be paying it to stay here. The agreement was they pay the electric and I pay the water and gas. And come to find out, the two to three months that they were here, they didn't pay anything. I didn't know that. So, it got shut off. I'm very satisfied that Just Energy is working with me and giving me a chance to catch up.

I ordered service for the 25th. Got to apartment and repairs were not done so I called to have service shut off and turned on two days later. No problem and no charge to do this. Got my bill today and called. Long wait so I requested automated call back. Never happened. I called and LOH for 20 minutes before I got a real person. While on hold they had annoying loud music that I had to listen to, with a computer voice periodically letting me know to hold. She then said they told me they could not do that!!! So I paid for apartment to use my service and they had the heat set at 73 and other. Background CSR's were louder than her so I was repeatedly saying, "What." I repeated asked her to speak clearer also. FRUSTRATING!

I called the Texas Power and found a good rate with Just Energy. I switched over a week ago and the process was fine. They did it all over the phone and I don’t have to do anything other than call the one number. It was very simple and my lights are on.

I was walking through Sam’s Club, and a nice lady talked to me about Just Energy. She was very good. I liked that Just Energy is using sustainable energy. They said I wouldn’t pay more. It’s not a big savings, but then that’s to be understood right now with sustainable energy. It’s not exactly at the threshold where you save money. The gift card was another reason I went with Just Energy, but I haven’t received it and I don’t know what to do to receive it. I figure, eventually, it’ll get settled.

I was referred to Just Energy and I've had them for about a year or 2 now. They are my first company and the experience is good.

Just Energy offered a little better deal at that time. The rep who came was thorough and good. The package we were able to lock in on was something where we pay a certain amount each month throughout the year. We did not have nights and weekend because it was on that plan where it didn’t make any difference. How much electricity we used or didn’t use, we pay that set rate every month for year-round. It was a good service. The rep said five years, but when we transferred our service from Texas City to Alvin, they wouldn’t transfer it. She said because our power in Texas City was bought through Texas New Mexico Power Company, and the Alvin has to go through CenterPoint. We don’t have that set rate anymore, so naturally, our bill is gonna go up. We've only been at the new address for two weeks, so we've not seen a bill yet. So far, I'm completely satisfied except for when we moved from one place to the other and they wouldn’t let us take that.

I just signed up with Just Energy the other day. Just Energy made their offer sound like I can have my cost of energy go down. I like the fact that it would be the same cost every single month. That was attractive to me. Their reps explained the sign-up process to me and I just signed something on the iPad.

Our energy company was Direct Energy, and then it was First Choice Power. My bill went up and I kept calling them to ask them why. We had a language barrier issue, but no one ever gave me a clear explanation as to why it went up. I checked my bill the last month so that I can prepare to pay it, and I saw that it was over $500. That made me send the message through the little chat thing. And while I was doing that, their representative told me that I wasn't in the contract and that was why my bill was so much. No one ever said this. I've been asking them all the same question for months now, and no one said anything about me not being in a contract. I had been putting a lot of money out there when I could have been in the contract and saving that money. That part did it for me and that was what made me switch over to Just Energy.

I made the mistake of being talked into "renting" a smart thermostat from Just Energy each month many years ago and forgot about it. Years later I realized how absurd this was to that I had actually paid 10x the cost of just buying one from a store. I called and cancelled it, then went and bought a newer one. Months later, I noticed on my bill a "Drinking Water System" charge from Just Energy for the same amount I had cancelled 5 months ago! It seems the company account was switched over to this department, whether you have a thermostat or water system from JE.

I had been with Reliant for years and my husband wanted to try another energy company. Since Just Energy offers free nights or something like that, we've decided to give them a try. Their representative was really nice and friendly. He answered all the questions that my husband was asking. My husband was asking about the kiloWatt and they said the price was 13-point-something and then we'd get free weekends.

The rep came to our house and talked to us about the benefits we will have if we change to Just Energy. He was convincing and he even showed us some diagrams of what people were saying about the company. He had like bills showing us how much money we would save. We used a different company and it was a little overpriced. They charge a lot for the service. We also wanted to save a little money, so thee savings from Just Energy convinced us to switch. We did have to spend a little bit of money, but it was a good experience.

On Jan 21st, I received a knock at the door about 8PM it two representatives from Just Energy. Margan Power Energy Advisor **. Margan talked my boyfriend into getting a quote, she got our address and told him he would have to sign things to get the quote so she could sent to his phone. The day after that he received calls, texts, and emails about switching over to Just Energy. He never replied. Jan 27, he received an email thanking him for his service with Just Energy. How is that possible? He didn’t authorize anything!

Just Energy is a little cheaper ’cause back in the summertime when I just had PG&E before I had anybody else, my bill was $70. Then with the other company we went for, it started to go up to 200, then it was 180, then 160. For an apartment, we got brand-new windows, a brand-new air conditioner and a furnace. This month, it’s back down to $80 'cause nobody is hardly home. So, there are savings there. They also send me emails that show me the bar graphs and how much we use this month from last month. It tells me if I used more gas and electricity.

We went online looking for providers and we selected Just Energy. The service is just as good as the regular PPL but the rate is better so everything is fine.

I've been a Just Energy customer for a long time. The people who work for them were really nice, and the bill I receive monthly is alright.

In our neighborhood, we have smart meters, which compel energy companies to go door-to-door to solicit people, because they claim that we’re being overcharged because we have a smart meter. When the person from Just Energy came, I thought he was with the same company coming up for a follow-up. I didn’t realize that they were totally different companies. When he explained that we were being overcharged, I told him that someone already went through this with me. He said, “No. They couldn’t have because I’m with Just Energy.” That's when I realized he was from a different company. He asked me if I wanted to see if I would qualify for no deposit, and I did.

Just Energy offered a money-back on my normal gas bill. Signing up the first time was difficult ‘cause it didn’t work right. The address was entered wrong and we went back to change it, and it didn’t kick through. The guy had it going smooth but then we noticed near the end that there was an issue with a misspelling or a digit out of place on the address. So he went back to fix it but it wouldn’t let me go finish signing up after that. He was trying really hard but he was new and he couldn’t figure out how to fix it. So I said, “It’s fine. It’s not a big deal.”

I called for a different company, then this representative gave me a better price on Just Energy. But for the first bill for two days, I got $9 something, which was very high. That was not what they told me on the phone. It’s 32 kilowatts. It should be at $4. I wanna see for the whole month how much it’s gonna be. I'll compare it to the previous one. If it’s too high, I have to cancel or correct it. They sold me the bundle, the 10 cents per kilowatt, with no extra except the tax. The person who I called told me Just Energy was the best and cheapest company. They were talking so good and convinced me to change to Just Energy.

Just Energy had the cheapest rate and the enrollment process went very well.