Just Energy Reviews

Scammers all around. We signed up for them at a Sam's Club, found out they lied about how much the cost was, canceled with them and went back to our old company, and they've been harassing us ever since. Constant phone calls and e-mails about how much we owe them even though we don't, and they can't charge us because after reading several reviews we decided to cancel the credit card we used to pay them and get a new one so they literally have no way to charge us.

If I could go back I would prevent myself from ever dealing with Just Energy. They are not trustworthy, they lied to me and make me change service on a promise that my bill would be lower. Absolute lies. They even told me that I would receive credit towards my bill that they would cover my cancellation fee from my other provider. Complete lies. That never happened, they tricked me in a 60 months contract, I did not know that. And what’s worse to get out of their rip off contract it is 175 dollars. I've been having my own place for three years and I have never dealt with a dishonest company before. My first bill with them after switching $300 coming from a $250 and my last bill with them was $471, Outrageous! So think twice, do your research before dealing with them.

Been with this company for 2 years now and my bill suddenly started doubling every month for the last 3 months. Customer service is joke, offering no real resolution. To get an actual person to inspect the meter I’m potentially liable financially which feels very much like entrapment because in the meantime, I’m still responsible for paying this $344.57 bill for a small APARTMENT. Run, don’t walk away from this company because they legally steal your money and there’s nothing you can do until the contract expires which thankfully for me is in just a couple weeks.

Just Energy is one of the worst Energy company in the USA. It's because of the people they hire. I have turn this company into public commission 4 times. When they are wrong and the customer correct them they go out for revenge. I went through a program that paid Just Energy 419.00 on my bill which I was covered for two month. Just Energy took me through the unnecessary email me (lies) about my bill turning to get extra money from me. So when I corrected them the customer service rep got upset and sent me an email that I owe them 554.00 and my service will be disconnected. Get Cap program, paid them $419.00 which the bill was only $284.00 so there was funds left for the new bill due February 6, 2025 so I only owe just energy $135.23. So I spoke to Rita the customer service representative which was stated to me pay $67.61 of the $135 23 and paid the other half in 10 days.

I closed my account with Just energy 1 year ago. Paid everything, and because of an error or mistake on their system it showed that I owe them $194 even that I have a email from the company that my account is closed and paid off, nobody try to fix it and they just sent these amount the a collection.

My electric was shut off on a Saturday could not get ahold of anyone cause they are not open on weekends. Martin Luther King Day Monday so I called another company and had it turn on. Now Just energy wants a $175 early disconnection fee. They disconnect me. I never asked to be disconnected.

My energy provider's rate is $2.46/unit but having an agreement with JustEnergy means I am paying $7.99/unit for gas. I called to cancel and they take their sweet time to cancel. They told me 60 days to cancel so I get to pay their exorbitant rate through the winter months. These people are not truthful and they take advantage of consumers. AVOID.

I signed up for Just Energy through Sam's club and I specifically told the sales Lady that I do not want to pay more which she assured me that I wouldn't. Well I got my first bill and it was double what I normally pay. It is so awful. I cancelled but I am out that money. I am so very disappointed.

Do not sign up for this provider. Your bill will be skyrocketed. Their rate in Michigan is $0.649 which is one of highest in the state. My bill went from a hundred and some change to three hundred dollars. They literally ripping me off.

I signed up for Just Energy at Sam's club when the agent was there. A particular point she made was that it would be cheaper than my current provider. It's not. It's almost $100 more. There was some serious false advertising involved here and I feel particularly upset about this tonight. I will be doing my best to get back to my original supplier tomorrow.

This company lied to me as a customer and burned me very badly. I was paying a very low rate already when the sales guys for Just Energy showed up and promised me a lower rate. They also promised I would not get hit with any cancellation fee and that I could cancel if these statements were not true. They promised an 0.08 cent rate but after I signed up it was 0.28 cent rate, so right away I was lied to. I got hit with the cancellation fee from the previous company (which I expected), but Just Energy did not pay that fee. I had to pay it. Then when I called them to get reimbursement, they stated that I would have to wait 90 days and then I would be credited my account that amount. Of course, after 90 days, I can no longer leave Just Energy without a penalty. So this is manipulative by design.

I would find another company; their fees are outrageous—more than what I paid before—even though it initially appears to be lower. If you look at the fine print, you'll see the truth. They advertise that if you find a better deal within their company, you can switch to the new plan with no issues, but that is also a lie. Any better deal you see is only for new customers. They have a lot of hidden fees. The transfer process is easy, but once you see all the additional fees, you end up paying over $100 in fees, even with a $150 credit. Ultimately, that credit doesn’t really count because all the extra fees swallow it up. This is my fifth bill, and it has been over $500 for a 1,800 square foot home. I have a second house with the same square footage, and I pay less than $300 every month there. I am planning to cancel soon and switch to the company we are currently using. Just wanted to warn people ahead.

Run away as fast as you can from this company. They will lie to you by promising some free nights and show you some fake bills that are really low, in order for you to sign up with them. That's how they got me initially. I just moved to Katy TX and one day I went to Sam's Club and the guys from JUST Energy both stopped me and asked me what provider I had. Being new in Texas, and not knowing the electricity market that well, I decided to sign up with them since they were going to pay the switching cost from the previous provider and also said that I would basically get free energy from 9 pm to 7 am.

He help us save on our bill and I am so happy, very professional. It didn't take long, even help pay off my fees when I switched. Great services. Lower my kwh. Single parent's dream is save $ on bill. Thank you Mr **.

Just Energy got me as a customer when I felt like my current provider was a little higher than I would have liked. With a name like Just Energy and the sales person knocking at my door stating he was sent out when people's bills reached a certain threshold to come see if the consumers wanted to change. Like some authoritative entity had set him on this task of door knocking. He was a little fake and overly nice, but I thought how much different could it be? I was in for a shock. My energy bill immediately doubled and has gone up consistently each month since.

Would be satisfied if I could get answers to my questions. Meter reading issues, my electricity went up double, has never been this high ever and cannot get a reply from its substandard customer service. Go elsewhere.

My great grandmother in her 80s were approached by somebody in Sam's Club our very first time going there, he goes over everything saying how it'll lower the bill but then clarifies that even after doing a small sign up she would have to call them to confirm due to our current situation but she decides not to. Fast forward the next 2 months, the bill now doubles and it turns out the needing to call was a lie just to get another guaranteed sign up.

They lied to me and just please believe the bad reviews and pay no mind to the very FEW good ones. I got trapped into a contract and salesman lied to my face about the KwH rates and even stated “this is not a contract.” Now I have to pay $175 to get out of it, sounds like a contract to me!

I signed up through Sam's Club, the salesman misrepresenting the facts. Worst, and most expensive company out there. Freedom to choose, what a joke. Highest energy prices, then they try to intimidate you with termination fees that you don't have. Trying to get you to come back, I would go without electricity rather than use these liars.

Just like the recent reviews, avoid them! I was with them from March to the end of July. I'm in my 20s, have always enrolled for paperless billing in any and everything that I do. My few months with them, I received only 3 emails, initial request for service, initial account information and final bill. I never received my monthly bills or payment confirmations. Every month I kept submitting request for paper free billing yet never received my bills online. By the time they sent the bills by mail and it made it through the USPS system, they were sending a disconnect notice and I was receiving them both the same day or a day apart, resulting in a late fee every month from them because these scammers refused to honor request of paperfree billing!

Tonya, the compliance specialist was amazing and very helpful! She is the ONLY reason I have updated my star rating. I’m just disappointed that it had to take a complaint to get the help that should have been readily available.

Updated on 08/16/2024: I was able to cancel my service due to being 3 days since signing up with them.

If I could give this company zero stars I would. They are a scam. Was approached by someone in Kroger who said they could give me a lower rate than my current electric company. I then told him that I was not going to sign up for their plan as I’m not in the market for a new company. He then proceeded to tell me to just sign the paper and that I have three days to determine if I want the service and I said, "Why do I need to sign if I already told you I’m not going to use your services?" I then called the number he gave me to cancel. Whatever he did was told by a women that she cancelled my service with them and I would not have any problems with my current company.

It's been over 20 days since I tried to activate or enroll with Just Energy Service. Every call takes a long time (1-2 hours), and just to have solid information, they requested documents for verification (which is expected). I sent the requested documents as per the enrollment email (ID and a second document like a utility bill), but they never replied, so I called them, and after 2 hours on phone jumping between agents, I was told that they needed another document, so I sent my home insurance contract. A few days went by, and I called again, and the same thing happened: a long wait and no solid information. For the third time, they asked for documents other than the 3 documents I already sent. I asked why that is necessary; the agent didn't know and put me on hold.

I got approached by a door sale person for Just Energy. They was saying free weekends and my bill would be cheaper then the one I was with. I said show me the proof and they showed me a copy of a bill that was cheaper then what I have. So show me what my rate is and they told me the only way to see that rate is to sign up and see. Well I was hesitant on that but I agree when they told me I had three days to change my mind. By Monday the following business day they have already notified the other company and it was too late. When I got my first bill and show how much it was I was floored to see the kilowatt charges of .283 cents. I will be moving to another provider really soon. So beware of this company. They are not a honest company.

I spoke with sales person at Sam's Club. They lied about the Solar Buy Back Program and my electric bill went from $35.00 per month to $195.00 per month. Called customer service to no avail. DON'T LET THESE CROOKS RIP YOU OFF!!!

GARBAGE!!!! I enrolled in a plan 8 days ago. Submitted my paperwork and had to call back 5 days in a row (each day being told to wait 24-48 hours) before they FINALLY told me my power wasn't turned on because they needed a signature on one of the documents. Now I'm told it won't be on for 4 more days due to the weekend and holiday. They have no way to expedite anything apparently.... After waiting a week they still can't just turn the power on. I have now canceled, and enrolled with a different company. My power will be on today! It is July, 110° and they have zero urgency to help their customers. I was excited that they had a decent rate, but this last week has been so frustrating. I will never use this company or refer anyone. Avoid the hassle and headache... Choose a different company! They are NOT "Houston's best energy company" as they like to say.

I went to Sam’s Club and the guy told me I would pay way less for my electricity with this company because I showed him a bill of my other company where I was paying like $220 and he told me I would pay less than that. So I decided to give it a try and the first bill was good then it started to go higher and higher and now I got a bill that says I used almost 3000 kilowatts. That’s when I freaked out a bill of $700 minus $200 free night credit so I have to pay 500 dollars. That is not right I’ve never used that much electricity. Plus I think the credit for free nights is just fake. At the other company I would never ever use that much kilowatts. And I would never pay a $500 bill. That’s insane. The most I would pay in these hot weather is $300 and that’s without the free nights. Not satisfied and I would not recommend it.

On July 1, 2024 I switch to Just Energy thru Sam’s Club. I requested to start my service on 3 July, which that gave them enough time. My previous electricity company expired on July 3 and they cut the power off early in the morning. I reached out to customer service for Just Energy and asked him when is my power starting, They said in the next 3 to 5 business days. I just went grocery shopping for a July 4 party and now all my food is going to waste. I remind them that when I spoke with them on July 1, They confirm that my power will start on the 3rd of July. Seems to me that they just say what we wanna hear to make their sales. Now I’m gonna Have to find another energy company. Does anyone know if a really good one with excellent Customer Service with satisfaction?

Walked into a Sam's Club and they had some agents there advertising. They promised us 7 cents per kilowatt hour, which is about 1/2 of what we were paying with our previous company, and 8 hours overnight for free. When we got our first bill it was 4x what we had been paying previously with no breakdown on where that price was coming from. We tried to get anyone on the phone or through their website, but the phones are just an AI that run you in circles and the website shuts down/stops working before you can get any real answers.

I absolutely hate this company. It's like playing Tetris trying to get a live agent on the line. Literally is designed to keep you looped! Their phone system and online systems are trash! And they try to get every fee they can out of you. Please beware of this "company". Oh and let's not forget when you FINALLY get someone on the line, they speak terrible English.

Stay away from these people. I signed up while at Sam's club. Rep told me they would pay the termination fee for my light company. That was a lie. They told me they were less expensive than my current light company at the time. That was a lie. My light bill was almost $400 is month. This company has done nothing but lie. Stay clear of them!

Free nights plan is the best plan ever!!! Saved tons of money switching over from reliant where they were charging me hundreds of dollars every months so I knew it was time for a change. I switched to Just Energy and never looked back.

This company is running a scam at Sam's Club and Sam's Club does nothing about it and still lets them pitch their scam in their store! They lie and tell you they'll give you a gift card, which I never received. They also told me that my rates would either be cheaper than the going rate in my area or a few cents per unit higher. Well, according to DTE, my provider, the going rates were around 35 cents per unit, but Just Energy was charging over 60 cents! Double the price is not "a few cents!" They are liars and this is a scam. DO NOT BE FOOLED! They will lie and tell you what you want to hear and screw you.

No automatic payment system. You can't pay on their app. When you pay bills it always fails with $25 charge. They do not have good platform for effective service. Their system is a complete mess in this age.

I’ve been a Just Energy customer for years now and on 5/9/2024 I did a payment arrangement to avoid disconnection on my service. Payment went through but never received an email confirmation by Just energy like I normally receive with the terms. Today 5/18/24 Saturday I’m speaking to a representative over the phone a guy most likely from India about not receiving my payment confirmations like I normally receive them and he blames me that it is my email address or email domain at fault. He then tests and sends over a bill through email while on the phone and comes through right away with no issues and along with a survey for me to answer, but not a bill of confirmation of payments made. He explained he won’t fix anything on their end nor bring it to the attention to their IT because “I’m just one customer complaining about the payment issue and no one else is”.

This is not a good company to work with at all. They seem to have all types a little scams to make you pay more. They will make it very difficult for you to keep up with your payments and keep TU on if you ever get behind. If they make a mistake with your payment you will not be given time to clear up any issues. They will disconnect so they can double charge you fee. And their system will post double payments to your account if you are not careful.

I've been with Just Energy for 2 years. Great company with great customer service! Best rates especially on the free nights program. No Oncor delivery fees! Only problem I have with them is I was getting emails every week on my usage. What happened to the weekly usage updates????

My wife signed up after feeling pressured by a rep for Just Energy. She came home and informed me what she did and I looked at the contract. Our current electrical supplier is 9.5 cents, PPL is 11 cents, Just Energy is 17.39 cents. My electric bill would go up $103 per month changing to Just Energy. Now for the most important part. The contract states "You may rescind this agreement within 3 business days from the date of this agreement". I called the customer service number and that person said she could not find my information. I emailed the customer service and have not had a reply, I then went back to Sam's Club and spoke to a Just Energy Rep and she said she cannot rescind it. How is this a good business practice? Today, I will be faxing a "cancellation" form and emailing that same form. If my electric supplier is changed I will take this up with the PUC and anyone else that will listen.

So, this is actually my fault for not reading before signing and just listening to the guy at Sam’s. I took his word for everything he said and now that I’m actually reading this contract, he lied about everything. Hope the service is better than the sales rep and the price is what he says it will be. Again, my fault for not reading and taking this guys word for what he was selling.

Immediate, numerous red flags about this company. I was solicited while grocery shopping and misled with false information about Sam's Club promotions, coerced into signing up with an account I had no idea what it entailed, and never received any additional promotion as originally pitched. I have cancelled my contract and am hoping I do not get any surprise bills from them. Unless you're directly in the market for a third party electric billing service, DO NOT do business with this predatory company.

I signed up on Mar 08, 2024, after my daughter said she had no complaints and would receive a $100 referral credit, however when I was signing up all of a sudden there was no longer any referral program, and then it changed to because you signed up at S...Club you can't qualify, so I corrected him to say no I didn't sign up with them and then his answer changed to that. This supervisor's mind was already made up and he was trained on how to respond to my type of inquiry. Customer Service was a complete waste of my/ our time as well as the Supervisor "Steven **" if that is real.

I've been with this company for many years and had no problems like I had today. I will be all for the month of April 2024. It's close 27 hundred dollars. They are trying to say that because I made a due date Change back in March of 2023 is the reason why my bill is that high for April 2024!!! Make it make sense! I am on a monthly income and they said all they can do is have me make a payment arrangement!! The nerves of them to make us suffer for their wrongdoing and I can't do nothing but pay the bill and not pay another must have bill and put me in a hole. I have had times when I was unable to make payments on time due to hardship but I make sure that I pay them in full every month no matter what and this is how they say "we appreciate you for being a loyal customer"!! I can't believe how they are doing me...

Hello, please DO NOT ever purchase electricity from this provider. They have the worst customer service ever and they literally hide the underlying information. You not only end up paying extra charges per month but also, there will not be any communication from them and they hand your details to debt collectors for fraudulent charges they make on your account. It will affect your credit score in a way you can't even imagine. I'm trying to let everyone know how worst their system is but I'm unable to drop a review on google. Have no second thoughts other than dropping your thoughts on dropping your plans on opting Just Energy.

Just Energy is falsifying returned payments to make people pay an extra $25. They are not submitting payments to the bank, but stating the bank is rejecting the payment. This is my 1st bill, which was paid early and is still not due, but billing wants me to pay an extra $25 or have the financial institution verify they did not receive the request. Customer service in SAMS was great, this is the only reason I gave them a try.

I got it thinking it would save me money. I had one plan before from 2022 to 2023 that wasn't bad, but it had expired and so I got another plan for 15¢, (two more than the last) for the latest plan thinking they were a reputable company. But get this, on the last bill cycle they charged me about 130$ for 770 kwh. The So called "Nights Free" plan subtracted around 300 kwh from that 770 kwh. The rate however for each kwh was 27 cents. So I was charged 130 for that 470 kwh usage. What is the point of making people be more conscious about their usage if you're going to upcharge them for it anyways. If they scammed me this way what makes you think they wouldn't do this to you? Highly do not recommend giving business to this company.

I called Just Energy Feb 8/2024 and they made everything seem great, now that I paid the deposit and signed up for service it's a whole different story. I explained to them I had a 100 yr old grandfather on oxygen and sleeps on a air bed. So today Feb 9/2024 I sent my grandfather to adult day care and paid my deposit which I was told would be turned on. When I got home no service then daycare brought him home. When I called in the agent that helped me said it could take 24 hrs to 48 hrs and maybe even Monday, that is not what was explained to me when I signed up and the agent wouldn't get someone high we above him to get on the phone to help me.

I've attempted to contact customer service via their support chat box on their website. I'm currently unable to speak to customer service on the phone. I was inquiring about why it was locking my account despite the correct login information and how am I suppose to pay the bill via a secured method. The online login feature locks you out of our account despite the information being correct.

I’ve never paid 500-700/ month but, the moment I started ising this company, my bill doubled!! And, they do not allow you to pay your bill forward. Can’t wait until my contract is over. Stay away from them.

A door-to-door representee came to my apartment talking about how my current account with Ambient energy was charging me an extra fee and told me he wanted to help get rid of that. At no point did he identify himself as being with Just Energy and just asked for my normal information about my current bill. He said he was going to get rid of that extra charge and I would soon see a drop in my bill, but failed to mention I was switching providers in any way or state I was signing up for a 3 year long contract.

This company is filled with liars and scammers. Don’t listen to any door-to-door representatives that show up to talk to you about your energy bill. A few weeks ago after work, my partner and I had a JustEnergy representative knock on the door. The narrative we received from the representative was that our apartment community was being hit with an Oncor delivery fee that was above the normal rate. We were told that JustEnergy was a company out of Dallas that provides TXU with their energy, and that the fees we were paying were from TXU.

I was approached by a rep while shopping at Sam's Club. The rep showed me that I could save money by switching energy providers so I did. At the time I was living in an apartment and my bill maybe decreased by $10 which was fine. Once my apartment lease was up I decided that I would stick with Just Energy for my new home to keep things simple. My first month was reasonable. $300 or so. Every month since has been $500 +. Mind you that no one is home from 8am to 6pm and our air conditioning is set warmer when we leave. I decided to dig into my bill and figure out why my bills were going through the roof.

The customer service lied to me when they told me there is no fee if I want to switch if I told them in advance and after two month I found the bills were very high and the power was keep flickering. I decided to call the customer service and I talked to a guy. His name was Kevin and he told me he waived the fee and I can switch now. And just to double check I called again and talked to a lady and she confirmed that I was good to switch and the fee waived...

Worst energy company. No matter what we did our power bill was always in the $700-800's, and our house isn't even that big. I'm guessing they never checked the meters and just took the month before. And kept it like that for years. After paying enough for this bs company, we finally called and threaten to go to another power company. That's when we FINALLY got a reasonable bill. We did still switch and it's 10x less than this scam of a company.

Just Energy Group, Inc. was in Sam's Warehouse store promoting to change electricity service. Stating they would give free nights. Showing customer who have saved living in a big home how their bill was super low. When I got my bill it was more than my previous service company. They are scam artist and have lied about their free nights. My bill was $900, I don't use that much energy. They write fake reviews. They call you before your bill is due to harass you to pay as soon as possible!

It was a beautiful Sunday, I was shopping and minding my business at Sam's Club when I was approached by a member of Just Energy. They sold me so much beautiful things just because they wanted to sell and make profit. I just received my first bill and I'm outrageous, furious and disgusted. For someone living alone in a house I have never paid over $200. I'm barely home due to my work schedule and I'm angry with this bill right now. Why are you charging me over $200? I'm canceling this account first thing tomorrow morning. WHAT A SHAME!!!!

I signed up through a Sam's Rep that told me my rate would be 10 cents per kwh but when looking at my invoice I am being charged 23 cents when I was only paying 13 cents with my previous carrier. To add insult to injury I was not told that on the first day the bill is not paid there is a 5% late fee added then on the 3rd day there is another fee added and a disconnect notice sent. This are things that should have been disclosed to me because I NEVER would have signed up for this service. I'm not happy and need assistance on who to report this company to.

I've been satisfied ever since I tried them. I like the weekly monitoring of how I'm looking at my usage. They give me email alerts and special perks. My bill is a lot cheaper than all the other companies I've ever had. I know when to expect when the bill is gonna get higher in the summer. Also, when the cooler time is here, I can definitely tell how everything changes. Look into Just Energy.

The customer service people are very friendly, and my monthly bill is not that bad. It's about 100. I'm on a fixed income and I gotta stay around that price. They said I overpaid and they gave me a credit for the outside lighting. I was negative 80 something dollars, so I didn't have to pay this month. I'm happy with Just Energy and I'm gonna keep it.

I like that Just Energy does not ask for a deposit for the pay as you go service. It's been going very well.

I like Just Energy. I went from paying $600 a month for electricity down to less than $150. The prices are amazing and the customer service is always available. They respond to you immediately.

The rates are good and I'm not paying too much. Customer service is awesome.

My experience with Just Energy so far has been pretty good.

Just Energy's percentage rate was lower. I like it because late fees are a dollar. It goes up a couple of dollars if I’m late, and it's not that expensive. It's affordable and it doesn't stack up the more days I'm late. The only thing I don't like is the app. I have to call in to make a payment because they wouldn't let me submit the payment on the website. They wouldn't let me delete the card on file. And if I tried to pay with a different card, it wouldn't submit. But overall, it's a fair bill.

I signed up with Just Energy to lower my rate. But so far, it's equal to what I used to pay. But I would recommend it.

At the beginning, the bill was high. But now, I'm surprised it seemed low.

I used to like another provider's service, but their price was going up ridiculously. With Just Energy, everything's the same, except the price range. It is way different. Customer service explained everything good too. They're great, and I referred my mom already.

With Just Energy, my bill is tremendously lower than what it was before. We're super happy with Just Energy so far. With the way everything is so expensive now, it's a blessing to have them. I wish Just Energy could service my father in Joshua, Texas.

Just Energy knocked on my door and promised me a cheaper price so did my electricity with them. But now, I'm seeing a higher bill. The company I used to have before used to be about 80 bucks to 70 bucks. Now, it's 140 topped out and the highest is 270. It's quite a bit of money. I contacted the person who came to my house because I haven't even got emails from them. He said that they usually send out emails but I never received any. The first time I paid, no one contacted me and told me what day. I got a notice that I was late on the payment. Finally, they shut off my power and I had to call him. That was a weekend. He finally told me that he put my information incorrectly.

I was at Sam's, and somebody approached me and told me to get Just Energy. It was very nice. At first, they offered me a really good deal. The first few months, I paid really low. The first bill was $50. The second bill was $80. Right now, they're charging me almost $200. So, I didn't really like that. I live in a single home and I live by myself. I just have my pantry light on and my TV on and my AC. I don't think that that's almost $200 worth of household. I'm dissatisfied because they've been upcharging me and I don't appreciate that.

I like the kilowatts and how much Just Energy charges. Also, they didn't make me give a down payment. The reps were pretty professional. I'm very satisfied. I love the electricity and it's cheap. But the app sucks a little bit. It sometimes messes up. It takes a while when you're putting in the card number. Other than that, my experience has been good.

Their plans were pretty competitive. During my enrollment time, I had so many questions and they were patient enough and generously answered all the questions. Even after I got my first month bill, I had some more clarifications and were responded very quickly and very patiently as well. Just Energy should do more marketing because we only know about these things by word of mouth. We don't know there is a energy provider who is very competitive enough and giving us the competitive pricing.

I enjoy Just Energy. I recommend people to try it because it had never given me any problems. We're really good in paying it, and we've never had any issues. I like that they send me a paper bill. The prices have been okay even though our bill has been 100. We understand because we use a lot of electricity. We use a lot and we think that we used a lot, and then the bill comes in, and we're like, “Wow, I thought it was gonna be higher.” As far as the representatives, I've never had one that's been mean. They've all been good.

Go with Just Energy because their pricing is consistent and they have the better price. Also, they help with any of my needs if I had any questions with anything.

Just Energy's bill is outrageous. I live in a one-bedroom, I don't have any electronics, and I have no kids but since switching over to them, my light bill was $400. I've reached out to them but the rep didn't say too much. They didn't get anything resolved.

Just Energy's price is a bit cheaper. I was supposed to get a $50 or $100 certificate from them. But I never did. Maybe that was a hook just for me to move with them. But I'm considering getting another contract with them. I save some money. I'm trying to get my daughter with them.

Just Energy's rates are better than our previous provider. They gave us one rate, and when we called them and told them that we weren't going to renew, they lowered the rate. They're easier to contact, too. We had TXU Oncor before. They're a big corporation and it was hard to get ahold of somebody that spoke English. I've also told all of our friends that we like Just Energy and that they provide us with good rates.

Just Energy is good. They have good prices, and they stick to what they say. The reps were really helpful too when I signed up.

Just Energy charges me $5 every time I pay my bill via ETA or ETF. But I had somebody get into my bank account, so I have to pay it that way now. My previous provider wouldn't take a ETA or ETF. They wanted a credit card and I don't like to do that. So far, I like Just Energy and I have no problem with them. They answer the questions that I ask and they would switch me to a person when I pay my bill.

My bill is cheaper with Just Energy. When I moved, I changed my plan and it was easy. The reps are helpful and friendly.

Just Energy had a special promotion going on for Sam's Club members. They showed me the rates and it was a little bit better than what I had at the time. I went ahead and changed over to them. There was a no-deposit thing and they gave me gift cards for Sam's. My experience has been good. But I had to call because I was transferring and they didn't tell me about the transfer procedure. When I went to my other property, they said the meter is different so I had two bills at the time. I had to pay a final bill at the other apartment and then at the other house, I had to pay a new bill.

My entire experience with this company can only be described as a joke. We were stopped by a representative at Sam's Club to get us signed up with them as our electric service provider. The representative looked at our current bill, current and average usage and assured us that making the switch will lower our monthly bill. About a week or 2 later, I got the information packet in the mail and could review our actual plan. Turns out this is plan is $99 for [I believe] 100 kWh, then an additional fee per kWh over. My household is all electric (including baseboard heat), so we consistently use OVER 2000 kWh. Our current rate was less than a penny per kWh.

Just Energy is nice. The price didn't change anything. It's the same, but the usage has changed because now we're using dishwashers and washing machines after 9 PM. Even then, the price is around the same.

There was no fine print where Just Energy told me one thing and the other came around. But all was thoroughly explained. I used to pay on my online portal, and it looks like Just Energy switched over to a Matrix system. It's a hassle. I thought it was a problem with my internet service where I couldn't log into the page. I logged in through another phone, but it wouldn't work. I found out that the whole company switched through that app. And they charge a fee to use it. Other than that, it has been phenomenal.

Over these last few years, there have been times that I've experienced that I couldn't pay my bill on the day of my due date. But I was able to make arrangements and pay half of it that day and then the rest of it in two weeks. Other than that, I have had minimal interaction with customer service because everything is very interactive. They send you emails pretty frequently to show you what your usage is and what your bill is gonna look like. Everybody has been professional, and very knowledgeable about their products and options that are available to the customers. They're very helpful, and patient. My experience has been positive.

I like that my bill is not too much high. I had an issue a couple months ago. I was getting charged for 22-kilowatt. I had to call customer service and they got it resolved.

Every once in a while, when you only have $20-something left in your account and if you wait a little bit too long, they'll cut it off real quick. That's the only problem that I've ever had with Just Energy but they're quick to fix it. The people that have worked with me are great. I'm very happy.

I got electricity through them. Setting up the service was very easy. The few times I've had to renew my contract, they've been extremely nice.

The reps I talked to were very helpful. But, when it gets to the next step, it's not what happens on my bill. When I pay my bills, I have to call them up and adjust something because they're not putting my solar panels on there. They told me it was all my fault because I haven't signed the paper. I told them to send me a hard copy so I can sign it and make a copy of it. That way, when I mail it, I can make sure they get it back. But I never got a letter. If I don't get the paper, I can't sign the paper.

I come from California, and we could only have one provider. We didn't have choices. However, in Texas, we can pick from 100 different companies, but with all providers, the switch will flip the same way. With Just Energy, every time that I've flipped the switch, the lights come on and the garbage disposal works. They've never singled me out and my house is the only house in the neighborhood that doesn't have power. I'd like to have my old deal back though. I had an amazing deal for five years that now has expired and it's not so amazing anymore.

I have electricity with Just Energy because I live in a trailer and gas would not work. If something happens like my lights are out, I call them and they tell me that it's probably the post. It's usually down. It doesn't take long for the light to come back on. Where I live, I get a lot of water. But my energy is good. My sister lives in the same area but she gets no rain. Last time, it rained so badly that the water was up to my knees. But I still had WiFi. My sister didn't go through any kind of flood and she didn't have light. All in all, we like the price of Just Energy. We don't waste too much. With them, it's been great.

I was hoping Just Energy would give me some good rates. My house burnt down on January 29th, but before that, for some reason, my electric bill was going sky-high. Before then, I was happy to start with, and then it seemed like it just kept going up and up. I called and they said I'm on the contract. So, I don't know what happened.

I call Just Energy and the reps usually answer right away. They’ve helped me. I had to renew my policy this year. They gave me plenty of time to renew and haven't had any problems. People should try to use them.

I've been with Just Energy and I'm pretty satisfied with everything. A while back, I did switch over to a different company but that didn't work out and I ended switching right back over.

I was gonna renew with Just Energy, and every time I made a call down there, I got somebody that I could not understand. I would say, “Look, I'll call back,” thinking that I could get somebody that I could understand. I don't know where these phone calls originate from, but they don't speak English. I went through about three different people down there, and I finally got one that I could understand, and I told her what I wanted to do. He's the one that called me. I didn't call him. I talked to him, and he gave me what we were looking at for the next three years. I told myself, “I'll tell you what I'll do. I haven't looked at anything at all. to be honest with you. Why don't you give me some time? Let me look around and see what's going on, and then I'll get back with you. Or you can call me back.”

Years ago, I was looking for a low cost opportunity energy, and I went with Just Energy. Everything is automated, so I really don't call customer service unless I have to like when I redo my contract. It's very straightforward. I speak with somebody and get my answers.

My last bills have been too high. I have free nights with them, and that drastically lowered my bill. But even then, with all the stuff rising, my bills have been higher. Other than that, they're okay. I don't have outages and their system is easy to use. It's very old school but I like it like that. It's three buttons on their app.

I had a 36-month policy with Just Energy, which I would never do again. The dollar amount that they give you is never what it is, because once they tack on everything else that nobody else understands but them, then you're right back up. It’s the same thing as anybody else, except that they give you a low introductory rate. Then when you wanna try and renew, it's some outrageous rate. I would also get three calls a day wanting me to renew and I kept telling them not to call.

I've been with Just Energy for five years now. When we first got into Just Energy, they had the rewards program, but they don't do that anymore.

At first, Just Energy gave me a good rate, then the next thing I know, it started going up and up and it hadn't plateaued. Also, I try not to contact them because I get pissed with the waiting online. Paying your bill online sucks, too. It's confusing as hell and you can't ever get to somebody. And when you get to somebody, they don't know what they're talking about.

Just Energy offered me lower rates and I gave it a try. My bill has been lower. The plan that I have is the free nights. It works better for our family. Everything's been smooth since I signed up with them. I have the app and it is easy to use and it has simple instructions to follow, and that's how you could take care of anything like payment extensions. They emailed me weekly usage. The bill is easy to read.

I don't have any problems with Just Energy other than the cost of electricity that went up.

It's kind of frustrating to get ahold of them. One time I was really frustrated was three years ago when we were out of power for four days and I couldn't get any feedback. But other than that, we have recommended them.

Just Energy's service has been a lot better than my previous provider and I never had a problem with them. It's a good company to be with. When I first started, they had a lot of different incentives but I haven't seen that in a while. They should bring that back.

I have a new plan with Just energy that's going to start on May 5th and my rate went up, which I'm not happy about. But other than that, I haven't had any trouble with my electricity service. I liked their plan options, too. I switched to them three years ago because the rate was better and so far, my bill’s been been lower. Also, the customer service people I spoke to were friendly and helpful.

I needed some help stretching out my payments not too long ago and I didn't know that I could cut it up into smaller payments, and then just put them into my other payments. Just Energy was really helpful on that one. They just divided up my big payment whenever I didn't have the money for it. It was very smooth.

I've had Just Energy for 16 years now. Even when the power thing went up, I checked around, and nobody could still beat them. I've been happy with them.

I should have read the reviews before starting an account with this company. They don't care about their customers, they care about how to extract the most money out of you. I went through a hardship all in a span of a few weeks. I lost my job, my car was totaled to the extent that I have to get a new one. I started a new temp job which I explained to them it takes a few weeks to get my first check. They would not work with me on a payment plan, a partial payment, deferred payment or the like. They issued a notice for 3 days before my pay date and would not bend on it. I told them I have a 3 year old here and can not afford to be in the dark. I work from home and can't put my job at jeopardy. They did not care. They said I will just have to get it shut off for 3 days and then they will turn it back on.

A couple of people that were selling Just Energy come around our block 10 years ago. They came to my door and were telling me how they could save me some money. I listened to them and changed over at that point. The biggest thing was the fact that it was wind turbine driven. Customer service is very good. They're very friendly and helpful. So far, the bills are all pretty consistent. I've never seen it spike up and down. If you want consistency and don't have to worry about your bills, Just Energy is the route to go because I pretty much don't worry about it.

We've had a good experience with Just Energy. But it's hard to get ahold of them through the automated stuff.

My bill with Just Energy is a bit high, but it's better than $1,000 a month when we had TXU.

We have been happy with the service. I was sick for some time back, and I was having a problem with my bill. So, I called Just Energy to see if I could get extended payments, and they treated me good.

The service is really good. They're always really helpful. A month and a half ago, my line got disconnected and they helped me with the payments.

Just Energy was good. The rate was right and it was easy to deal with customer service. I have electrical service in two locations - one I had for three years while the other one I started a week ago.

Just Energy keeps their prices in good shape and good service. I'm satisfied with that.

Just Energy has been really good so far.

I was minding my business walking through Sam’s Club and I honestly wish I would have kept walking. The representative told me a bunch of lies, much to my surprise I received my electric bill and it increased to almost $600. Stay away from Just energy! If I could give a 0 rating, I would.

I signed up at a Sam's Club thinking it was a good deal but my gas bill doubled and we called them all they said was, "We can give you a gift card!" Scam! We canceled it, then called sams club and they said, "Well for some people it may be cheaper."

The bill is consistent. I will definitely recommend Just Energy.

Everything is easy with Just Energy. Customer service is good. They understand everything. Just Energy is a little bit more expensive, but that's fine. I don't have any disconnecting problem. They’ve been really good in the area that I'm living in.

I've been with Just Energy ever since 2013. When we first set up our account, the people that we talked to pretended to be somebody else, and that was not a lie either. We were trying to set up with TXU Energy, and they didn't say they were Just Energy. Besides that, I've had really good luck with them. I have an account set up directly with them online, and their website’s easy for me to use. I pay them online, but it's not a direct withdrawal. I control it. I'm not a believer in direct withdrawals.

Compared to what I had before, Just Energy is about the same service-wise. I don't have any complaints. However, they might be a little high on the pricing.

They said I was gonna get a really low bill, but I still pay over 300 bucks a month. And my house is small.

JustEnergy gave me a good rate. It's been a good experience with them.

I was walking through a Sam’s Club store, and there was a lady there offering Just Energy's services. We compared prices on how much money I was paying with my previous company, and she promised me that my rates are gonna be way better with Just Energy if I switch with them. I mentioned that I had a contract with the previous company, and she said, "No, it's okay. We can cover all that if you switch right now." There was a promotion where Just Energy will be responsible for breaking the contract with the other company. She told me some instructions how to fill that up, but I had a hard time logging into the page that she gave me. At this point, I never heard anything back from this person. I tried to contact her but I lost her contact number. Other than that, everything seems great. I see that my rates are a bit better than the previous company.

Just Energy does what I need to have done, which is usually to make my payment. Whenever I call to do that, I have to call and talk to a person first to get my account number. It would be easier if I could just call the automated line to recognize my phone number. But they don't have that, so I have to call and talk to a person first, call back and pay my bill. There's one guy I get a lot when I call in. It's strange that I get the same person. He's a grouch. But that's just the way he talks.

Just Energy is a good electric service. I liked the friendliness and cooperation. We needed it in a short amount of time and they hooked us up. Also, the rates were good.

Once you go on the website, everything is self-explanatory. I like it. Also, every time I called, I always got an answer. The interaction is always friendly. The reps would get their identifying information to verify my account first and always ask me how I was doing. They handle any inquiry that I have, which I don't have a lot because everything runs smoothly. It's a good experience. My bill is not too high. If I need some extra time to make the payment on my bill, they give it to me. So, Just Energy is a good company.

I'm pleased with their service. Everyone was really nice during sign up and I haven't had any issues.

It has been a great plan to have and it has worked for me. When I called in the fall time when the prices went down to change up my plan, I was able to do it very easily. The only thing is there is no actual app so it's a little bit complicated for me to log in but I just do auto-pay so I rarely get on their website.

One of my friends told me about Just Energy. She said that they were cheap, but they're not. It's way too much and I'm trying to find a different electric provider because I can't afford 400-something dollars a month. They're a bad electric company by charging that much money on the elderly. One of the ladies gave me some numbers and those numbers turned out to be they can't do anything. They don't help anybody with Just Energy. They said they have a lot of problems that are Just Energy.

Every time we've had a snowstorm, even the first one a couple of years back, we didn't lose power. So, I appreciate that. We haven't had any problems with Just Energy, so no news is good news.

I went to shop at Sam's one day and Just Energy approached me and signed me up. I hate it took me as long as I did to find them. Anytime I've called for whatever reason, I get the best service. I got full energy. I got $600 bills during the summer. And just during the summer here, I went from that $600 to 250 max that I paid. So, I'm very happy. I tell everybody that I hear of that's having problems with their energy bills, "Switch over to Just Energy." They need to get into the market in Amarillo, Texas. They have a Sam's there. But I don't know why they're not offering Just Energy.

Just Energy is way better than the other company I had. I pay less than what I used to pay. I like this company, and I have recommended them.

Just Energy doesn’t add any extra taxes or fees. What we use is what we pay. The sales rep explained that Just Energy has emergency electric so we would never be without power. He also explained the deals and I signed up with him. Then, my husband signed up as well. Our home that we live in right now is actually in my husband's name and the homes that are in my name are our rental properties. Just Energy has a Plan B when Plan A fails.

We called customer service to renew our electricity plan, and it went okay. Our rates increased exponentially though. We went to the lowest price at the time. We were at 11 cents, and it jumped to 17 now.

My electricity bill has been substantially higher since I switched to Just Energy. I will not be renewing with them. I would be changing and would not ever recommend them to anybody.

I could never log in to my portal at Just Energy. I had to call multiple times because my email said the account already existed but it wasn't. I registered a thousand times. It didn't really happen. They said to wait another day. They should ensure that onboarding as a customer, everything is successful and that the user has the tools they need to monitor follow-up and understand their usage. I was only able to log in after the first year. We tried multiple times and then I just gave up. I got the statements over email, which helped a little bit but I never was able to review my portal. My interactions with the customer service wasn’t very efficient the few times I called. I've called five times and they haven't been quick resolutions. They always need to transfer. It's taken a while. I would tell people to look around first and make sure they don’t have other options if they ask about Just Energy.

The prices with Just Energy are unbeatable. They are easier to manage. The reps are quick and give you the answers that you need.

Just Energy has a good plan. My experience with them is better than my previous provider. I'm able to save more. Monthly is better for me being that I'm paycheck to paycheck. It's also easier to maintain than weekly. Just Energy is a good company overall. I like them.

We love Just Energy. The service is excellent. On our renewal date, they gave us a good renewal rate. They showed us what may change in the future so it gives us great planning. I would recommend them. Over the last 40 years that I've had to deal with electric bills, Just Energy has been the best.

The rep came up with a couple of plans I could choose from. She was very knowledgeable, helpful and professional. She was a willing-to-help kind of person. It wasn't about getting my account but helping me with the rate that was best for me. That's what I liked about her. I didn't like the idea of signing a three-year contract but because it had the lowest rate, I decided to go with that. I'm paying 0.154 kW/h which was the lowest at the time. Just energy has done well. They're a great company.

My bill is so high. This is the second month in a row that it's been almost $400. I ended up talking to five different people in one day trying to get the right information for, "Hey, I don't have my money. I can't get my electric shut off. How can we handle this?" They were not very helpful. I finally got ahold of somebody that wasn't trying to talk like a salesman to me. I was matter of fact with her. The phone call with her took about 20 seconds. I understand how it works now.

The reps knew all the information and what they were selling. Transfer to Just Energy. I have referred four to five customers who already made that change.

Just Energy's rep was extremely dishonest. Almost everything she told me is not true. She said, "We'll give you $150 to pay for the cancellation fee from your last company." I was like, "It’s not gonna be like a credit on my account?" She was like, "No. We're gonna give you $150 to pay for the cancellation fee." That wasn't true. She also said I was gonna get a gift card two weeks after I signed up. They sent me an email and it said it's like after I make my third monthly payment. I kept telling her, "Are you sure you're telling me everything? Because most of you guys, the salespeople want to make their quarter, they want to make their commission. So they always lie." She was like, "No. I'll be honest." I kept asking her this question over and over, and she kept lying to me.

Customer service is very good. It's easy to access and get questions answered.

I liked Just Energy's pricing. Their team is pretty helpful. They handled all their stuff well.

Just Energy has been great over the years. When they call, they have good representatives who answer questions. Overall, they have given me good service. I recommend them to my friends.

I was not aware that my term was ending in summer. But it ended in summer when the prices were high. I was told whenever prices go down, I can give Just Energy a call and whatever the best price that is available, that will be offered. This December, I saw it some 60 cents down. But when I called them up, they said they didn't see it. I could see it online, but they said that they did not see it from their end. So they could not offer that and I have to stay with the higher price compared to the one which I am paying now.

With Just Energy, I'm not getting charged nearly as much as TXU was saying I was using. My usage seems to match when I'm home because I'm only home for a day or two a week.

They're easy to deal with. But I don't get on their website. It's not user-friendly.

They're good. Their rates are pretty low. If there are outages, they take care of them right away. I recommend them to my family members and friends.

Someone connected to Just Energy contacted me and gave me a flat rate for five years. It was a little higher in money. But I have 13.5% kilowatt hours, a low increase from 11.5, but inflation is just speeding us up.

We redid the contract and Just Energy was able to drop my rate down for a bit longer. They've done well for me.

Just Energy's customer service reps were courteous. They were nice. I just cancelled my agreement with Just Energy. I went back to my regular provider. At the time that I made the decision, Just Energy's prices were not any lower. It might have even been higher than the others.

I signed up with Just Energy at Sam's Club. They said my energy bill would go down and that was what I was looking for. I've had Just Energy for a few years now and the service is great. My bill has gone down. From what it used to be to what it's been is a lot cheaper. Sign up with this service.

Just Energy was cheaper and I've been with them for years. There was no difference between what I was doing before and what I'm doing now but I'm paying more money. I am dissatisfied with Just Energy. They don't get it when I pay the electric bill so there has been a lag time. It's a pain in the rear end.

When I called them to sign up again, it was good. We made a deal and I asked them to send me a copy of the deal and they did. Everything is great, so far. I just got my bill coming up for February and it looks good.