Just Energy Reviews

I got in touch with Just Energy when I called the PPL to get service. Everything went fine and is great. I haven’t received a bill or anything yet.

I went with Just Energy because of my auntie's recommendation. My experience with them has been good all around and my bill has been lower. Their reps were very nice when I spoke to them. They were very respectful on the phone and explained everything to me. It's been awesome with Just Energy. I like them.

The Just Energy team that came to my door tried to give people information about them. I've been paying quite a bit more with my electricity and when they saw my bill they were floored. I just started with them so now it's fine. The gentleman came to install a thermostat which came with signing up. That's been a very nice system and very professional. I haven't had any issues with it as far as I've experienced. Everything is good. I'll pay extra for service and I'm saving money. I'm getting great service so, it's a win-win.

My builder gave me a list of companies that I tried to go and find. And the website I went on, they suggested Just Energy. When I called to get set up, it was pretty fast. Their rep was very helpful.

My mom currently has Just Energy and for me, it was better to get Just Energy than other ones that are more expensive and less helpful. The service so far has been pretty good and their team has been real nice and very helpful. It has been a very good experience.

My mother has Just Energy so I decided to go with them too. The guy who came over was professional. Their reps were helpful when I was going through all the questions they were asking me when I signed up. So far, my experience with them is good.

A Just Energy rep came to me. He was very good, professional and he did a good job. I was told me that our bill was going to be a little bit lower but I don't see any change. I guess I'll have to wait 'til next month. All I have is half bill and I don't have any other bill underneath because usually it comes in two parts but it would now be just one bill in June. I had ESCO before and the usual bill that I have was just electricity charge. So, I'd have to wait to see if anything has changed next month.

The apartment complex where I moved gave me Just Energy's number to call. When I first called, it took 10 minutes to get through with somebody to talk to. I had a little bit of waiting, but the lady that I talked to was great.

I signed up with Just Energy two weeks ago. My gas bill goes crazy in the winter time wherein I’ll have $160 or $80 gas bill if it’s very cold, so I decided to switch to Just Energy. Their sales rep was good. He said they go from $1.00 to $1.20, wherever DTE buys their gas at so I just locked in at the price. I’m now waiting to see what happens when it kicks over from DTE to them. I haven’t really gotten into my service yet. I haven’t had a bill so I don’t know the savings difference I’m going to have, but so far, I don't have any complaints.

The people at Just Energy were nice. There was one problem, though. I didn't know that they had to do the testing when they came to turn the electricity on and they probably didn't know it either. The house had been without electricity for so long. I haven't got the bill from them, but so far, I'm happy with them.

My parents were asking us to stay in the home and take care of the bills for the time being. We stayed with a different electric company there, but then I started getting wild electric charges like whatever they wanted to charge for depending on how much kilowatt hours used, and I was getting right over the cold eight months. In this summer, I had a $200 charge and I was livid. So I called Just Energy and was very happy with what I heard from them. So I wanted to try it.

I had Just Energy set up in the rental house that I have in Waxahachie three weeks ago. I called to get my rates lowered from Stream and then they told me about Just Energy's rates and stuff, so I went ahead and went with them. Plus, their team was very friendly on the phone. I haven’t gotten the bill yet to compare it with my previous energy provider though.

So far, I like Just Energy. I haven't had any problems with them. I like their customer support. Every person I asked was able to answer my questions, and they were very sweet. In fact, I like the way they answered every question with no hesitation. I'm satisfied with the company.

I have Just Energy for my electricity and they're great. They pretty much worked with me as far as the deposit went. I love the customer service people. They are wonderful and if I'm having a problem they're not going to stop until they find out how to work things out. And they break things down for me because I have seizures so I have a problem with my memory. A couple of times I was frustrated and aggravated when I called and I'm glad they remained calm. I was very happy that they were like that because a lot of people get impatient and I have to explain to them because not everybody can see my disability.

A gentleman came to the door and basically said, "Are you aware of this program that we have to lock in an energy rate?" And I said, "Well, no." But he was fairly persistent, so I said we could talk about it a little bit. I showed him my electric bill and he said I've got a supplier on that, and I said, "Yes. The city negotiated something." And then he says I don't have anything on my gas. That's the only one he hadn't explained - how they're basically a supplier.

I've only had Just Energy for two weeks and so far, everything is going well. (It's still on so that’s always a good sign!) I've had my electricity turned off inadvertently once when I was in a new place because I forgot to pay and I can imagine the same thing happening now with Just Energy. They have invited me to get online so I could pay my bills more easily but I'm hoping that I get text messages from them reminding me to pay my bill or allow me to set up an automatic payment.

Reliant Energy was suggested to me but when I googled it, Just Energy popped up, so I called and ended up with them instead. They were very nice and helpful, and it worked out. This was a whole new experience for me. But we've got electric now and they're working.

I called PPL to set up the electricity and they offered me Just Energy. The customer service in Just Energy is A1. They were very polite and respectful. I had a lot of questions since it was my first time paying the electric bill in my name and they walked me through it. They were very patient and understanding, which was very good. I signed up for a package deal and I was told the electric system would cost the same set price every month. I don't know if it's true or not yet until my first bill comes and I don't know if I misunderstood when choosing the options. Still, so far so good.

I got a better rate w/ Just Energy but I’m still waiting for my first bill to see and compare it with my old PPL bill. Everything is electric in my house so with PPL my bill would be skyrocketing at the end. Somebody at PPL told me Just Energy was a good deal and what I can get out of it. It was pretty good for me and will save me a lot of money.

We were consumers with Green Mountain for a very long time and they had us at 11¢ per kilowatt so we looked for better rates on the internet and Just Energy offered us 9¢. However, our experience started out with some issues because they had us under commercial meters so I was dismayed because I was overcharged for the first 2-3 months. I called their reps and they were helpful but the end result was the same. They told me that it would be changed but it didn’t. And then, another month goes around and it was still under commercial. Then finally, the fourth person I spoke to switched me but cancelled my other plan. I got bills for $2,000 here at my house and the cabin was billed for $400, and the other one for $400, and we never went up our electricity that much.

My bill from Just Energy was $35, but the whole bill came out as $165 because there was PP&L. Just Energy said it's $80 a month and everything unlimited but I got a bill of $165, so I wasn't sure. I didn't know what else the other charges were because the total distribution charges was $55.98 from PP&L, then $59 for total generation and transmission charges. I don't know if they doubled it or it's because PP&L charges other things with them. But overall their team has been good and I'd recommend them.

I looked up energy companies online and Just Energy was the first one I called. They said I didn't have to put a deposit down and I signed up. The reps seemed very nice and helped me with everything I needed help with. The experience has been awesome and I've been happy with them so far. But I haven’t paid my first bill yet so I’m anxious to see what my first bill is.

I've used TXU before, but their rate is a little bit higher. I just started with Just Energy, and so far, it's good. Plus, working with the team has been pleasant, they're really friendly and helpful.

I'm dissatisfied with my experience with Just Energy, I didn't want to sign up with them but the sales rep was a little bit pushy that I thought I had to sign up with them even though I didn't have to.

I am with Just Energy's Choices For You program. I get lower prices so I went with them. With the Choice program, the rep said it would be $54 a month for the gas and $45 for the light. It's both that way for three years. It sounded like a very good program. I hope it's really helpful. We will be able to see a difference by December. I'd recommend them.

I had a great experience with Just Energy. They had the lowest cents per kilowatt compared to the other energy companies. The man I talked to was very nice and very polite. He was personable, very knowledgeable and helpful. The only thing I didn't like was that you can't get an estimate of how much your bill would be. It would be nice to have that kind of estimate. I'm really happy with the energy company overall. I was very pleased with its low monthly bill. I even transferred it over to our rent home.

A guy from Just Energy came to my apartment and explained what the program was about and set it up. Everybody is cordial and polite. And I love that they saved me money on my energy. Just Energy was talking about how they spread the payment out evenly so you have a consistent electric bill. This drew me closer to the program. With the previous electric company I had, I do not know exactly how much I would be paying for electric considering that everything in the apartment is electric.

I am very pleased with the service and the benefits received through Just Energy. I am glad that a representative came to my door and explained the program and the benefits available with the program. I have seen a savings and really liked the weatherization materials I was able to order through the program.

The Just Energy sales rep walked up to the door, and I ended up going with them because of what she said to me and the savings. Setting it up was okay, but a little lengthy over the phone. The one part I didn't like was she had me go get my phone, then call in and go through everything over the phone with a guy that read a million things to me really fast. I stopped him and asked a couple of questions, then he went into explaining it to me like he had to say everything the second time. Then he had that little tone in his voice like, "You know, lady. What part didn't you get?"

A few years ago, I was living in with some of my friends and they already had a service with Just Energy. I chose them for the rates. They are also easy to deal with. When I need something, they take care of it quickly. They listen when I call and are very understanding. The reps are nice and respectable. It's a great experience.

My niece and my sister got Just Energy and they're very pleased with it. They said their bill is great compared to other electric company that they had. Before, it was really high but with Just Energy, their bill is just right. The one that I talked to was very friendly and his tone was great. He was very outgoing and was making me laugh. We had some great conversations and had a great time. I will recommend them to my friends as they come to me asking about an electric company. I'm satisfied and glad that I made a good choice.

A person came to my door claiming to be a representative of PG&E (local gas company) and he was signing people up for an energy discount with PG&E. None of this was true in fact they ended up costing me $30.00 a month more and was a headache to cancel. When I caught-on that they were actually costing me more money and that they totally misrepresented (they are not with PG&E) what they are, I cancelled. While they so kindly waived the $75.00 cancellation fee they told me my service could not be stopped for two more billing cycles so really a $60.00 cancellation fee. Scammers til the end! My recommendation DON'T DO IT!!!

I've had the pleasure of experiencing the worst service ever! Not only did they disconnect my lights at 7 am an hour before they opened but I paid, which I planned to do anyways, but I waited 2 hours to schedule a reconnect only to have my call disconnected! I really don't wish this on anyone & if you can please go somewhere else. They have SHADY business practices!

I typed in PPL customer service number on my smartphone and when I hit the number, it took me right to a guy. He stayed on the phone with me till he got in touch with PPL. They were going back and forth about what deals they could offer me, and I ended up going with Just Energy. They offered an unlimited usage for $70-$90 a month and I thought that would be the best right now for our family's budget so I decided to go with them. We've always used PPL but Just Energy's offer sounded better than theirs. I started service November 1st.

An friend of mine at work told me about Just Energy, and because I wanted to save more, I went with them. They were very helpful in getting me set up, were understanding, and took the time to wait the whole week through. So far, the customer service was pretty good, and it's been an awesome experience.

PPL said Just Energy was the best available for me because of where I live and I have a stable bill every month. They were courteous and if I have any question, they were there to answer. I'd recommend them.

My cousin mentioned she used another energy provider but when I looked up the guy's phone number and called it, it went to Just Energy. Initially, we wanted them because of the rate and the kilowatt. Also I badly needed a provider. The team at Just Energy very helpful and courteous. They look after my needs and whatnots. So far, it's excellent.

Someone from Just Energy came to my home. It was the first I had heard of it but it was explained very thoroughly to me. I looked it up afterwards when I knew I could change my mind if I needed to and found ample evidence that it was stable and made sense. Their sales rep was very good. He was very personable and he really knew his stuff. I didn't feel I was getting a hard sell and he answered all of my questions. I'm going to wait and see how it works out financially. But I'm assuming it will meet the expectations that I was led to believe were there.

I was doing an online search and Just Energy was one of the choices for rates in my area. They were recommended to me and I went with them. I'm a new user as I have just moved into my own place. I called twice to tweak my address because I had the wrong one and we had to fix it and most of their staff that I talked to were great.

I wanted to give Just Energy a try. We called the electric company and asked because I'm on low income. Working with the rep was long and a little confusing. It's about affordability and so far, the lights are still on so that's good.

Somebody came to my door and told me about the program of Just Energy. They said that my bill would be decreased and it will be at a fixed rate. So far, I'm happy with them because my interactions with their rep have been positive.

I looked up PP&L online and Just Energy was the first thing that came up. I meant to use PP&L and didn't realize I had Just Energy until I talked to them on the phone and they already had my name and address. I decided to keep it and their team seemed friendly and knowledgeable. However, the phone call was annoying because everything they asked me, they had to repeat after I already answered. So it took way longer than it should have.

I inherited my brother's house. I lived with him for 10 months before he died and I was making out the bills. I knew what energy company we've used before and I thought I'll see if I can just reestablish it. So I called their number because that was the electric company I was purchasing the energy before. The gentleman that I talked to from Just Energy seemed knowledgeable. He said that he has handled similar situations in the area and did most of the people, owners of rent properties and such, looking for a temporary set up or picking a protector plan. He suggested that I do that, so I did and it was quite neat.

Just Energy was on Facebook and people were talking about it. Their deposit seemed like something I could do at the time and their rate was also a factor for choosing them. I'm in the beginning phase with them and right now, everything seems to be fine. When I called them, their reps were very helpful and it was connected very fast. I was very happy with that. On the whole, they were friendly and prompt.

A couple of guys came by and offered me Just Energy's service. They've done a really good job in answering my questions and they were professional. I've used Encore before, and Just Energy is more inexpensive. I'd recommend them.

I bought a house and was going to go with Ignite Energy but Just Energy had a better rate so I went with them instead. The closing and energy for the new house took three weeks. Once I got the new house, I called to get the electricity serviced. They gave me a confirmation number and then I left it like that. However last week, the contractor turned off the electricity. I thought a while back I already had changed over to Just Energy and he told me I didn't. I had the confirmation number that they gave me but they say it was invalid and that nothing came up with that number.

I was looking at utilities hooked up in our rental house. So, I called the electric company who gave me choices of different providers. Just Energy was quick and seemed to have the lowest rate. When I signed up, their reps answered everything and were very polite.

This is a scam. You will not save money, and for those who said they have I question whether you are employed by Just Energy. The door-to-door sales people don't tell you the whole truth, and then try and contact a representative from the company; you won't get anyone. Your bill will be higher than promised and you are locked in because you signed a contract. Stay away, and warn other too as well.

I've been with Just Energy for two and a half years now. I first heard about them from one of my buddies who worked inside the company. He was actually telling me to get a job there but I don't have the transportation. Then he ended up coming over to our old house and we had a nice conversation about Just Energy. Their service compared to other energy providers I've used in the past is great. They're fantastic, they worked with me, explained to me exactly what's gonna happen, and that's exactly what's on my bill. Their customer service is very nice, well-working, and know exactly what to say. Moreover, their workers who walk around knocking on the doors are very nice and pleasant. I've already recommended them to 10 friends.

Just Energy's representative was great. My mother told me about them and I decided to go with them because of their rates. I will recommend them based on my experience so far. I was trying to figure out though how come I haven't received the bill yet.

Just Energy offered lower monthly rates. They also had a low deposit compared to other providers in our area, so I decided to sign up with them. They have a professional staff, and they're able to answer my questions.

At end of 2015 or the beginning of 2016, a guy came to my doorstep and ask for electric bill. At first he said "I'm from AEP" and I want to check my rate of electric bill. Later he asked me to sign a paper, I asked for what? He said, "Just for customers record." After a month I got a letter from AEP (American Electric Power) asking you want to switch AEP to Just Energy? What is Just Energy? I called AEP. I don't know what is just Energy and I don't want to move to it. He said, "It's alright."

I moved into an apartment and tried to call the local company to have my electricity turned on. Just Energy was the one that answered the phone, so I went with them. I haven't had an apartment where I paid electricity ever, so it's still new to me and I haven't received the bill yet. They gave me a choice of paying by usage or flat fee. I took the flat fee and if I find out I'm paying too much, then I'd go the other way.

I went on Just Energy website. I was looking at their information and they have lower rates than others. The customer service was really great because the representative that assisted me was really good. She was very efficient and provided me all the information I needed. She helped me understand how the certain plans work. I believe we're on a fixed rate plan now and she further explained that so I appreciated it a lot. I called the customer service again because I was confused about my electricity being turned on. But then I realized, it's because it was already turned on. I already recommended it to other people as well.

My experience in signing up with Just Energy was pretty comfortable and easy. I was informed about the connection and all the particulars in detail, so I had a pretty good experience. I'm happy with the service so far.

My electric bill is cheaper with Just Energy than it is with TXU which I had before. The only thing I didn't like was that I was on hold for over 20 minutes the last time I tried to get in touch with them. Then, when I finally got somebody, we got disconnected and they didn't call me back. I called them again and was set on hold for long, then finally I got through to somebody.

I’ve recently joined Just Energy and they said it would lower my bill. The experience in signing up was nice. The rep seemed like she was just starting but she asked her boss or supervisor for the things that she didn’t know. She was very polite and asked the questions without being mean or impatient. I would recommend Just Energy.

When I googled American Electric Power, Just Energy came up. Talked to a lady rep there and she was nice, so I signed up with them. I let them come over to our home, and they helped me. I would definitely recommend them to a friend.

A lot of the other companies didn't want to hear me out at all. Then some of the other ones, the calendar that I put online won’t even start me for at least a week to where I can take a date. They put me on a long waiting list and it’s ridiculous. So I called Just Energy and they were out the same day. Their rep was absolutely wonderful. I didn’t think they’d be able to get it done and he made sure it got done. He was very level-headed.

The sales reps of Just Energy were going door to door and they said something about we could do the wind power, not using fossil fuels. They gave me that option and I liked that. And I’ve been pretty satisfied with them. I had a lot of trouble with the other people. They wouldn’t answer their calls. Customer service took forever to get to me and I’m just frustrated with them, so I moved to Just Energy. And I also started with them through my rental at two condos and I was able to do it quickly which was nice. They were able to turn the service on for me when I needed it for my rental. I needed it in a hurry and they did it in a reasonable time. I’m really happy with them.

I signed up with Just Energy mainly because of the cost factor so I'm hoping that when I receive my bill, it will be lower. Everybody was professional and informative in the details that they gave me. They explained everything so it was a very good experience.

I went online and was recommended to use the Just Energy program. We needed the service for a short period of time and the program was going to mostly fit into our situation requirement. Their staff helped to set up. So far, Just Energy has been pretty good.

I have a couple of rental properties where utilities are my liability. By enrolling the Flat Rate products from Just Energy, I am able to control my fixed operating costs while allowing my tenants to use the power they need. I highly recommend those who need structured billing to consider Just Energy's line of products.

I just started with Just Energy and the rep who came was very professional. Though it's only been a few weeks, everything is good so far. The only thing I've got a question about is how to get points.

I had Spark Energy before. It was fine then they didn't come through with their offer. I really didn't care about it and then they jacked the rates up big time. They didn't let me know about it beforehand so that's why I decided to change, for the lower bills. Just Energy seemed like a better offer than a lot of the other things I was seeing in the PPL website, where you can look for alternative energy sources. I signed up with Just Energy over the internet and it was quick.

I just got Just Energy and it has been good compared to my previous providers. Their reps are friendly and knowledgeable.

Just Energy has the cheapest and best fair price compared to the ones around here. Everybody else wanted $100 more than what Just Energy did. They’re also a bit easier to work with. Their rep was informative. He let me know what was going on before it happened and made the signing process really quick.

I just moved to Illinois from Ohio. I was establishing services for gas and electricity and I was informed about Just Energy. They've been professional and willing to explain the product in its entirety. It's a good deal so I took advantage of it to save me some money which I'm looking forward to. They’ve been able to provide that for me so I’m pretty happy with it. I had a gas leak earlier and the contractor came out, serviced the leak, and everything’s fine since then. I haven’t had any problems since I’ve been here and everything’s been pretty good.

I was with another company and called them to move my service to our new home. After being in our new home a couple of weeks I received a bill from Just Energy. Not knowing who they were or how I was signed up with them I called and asked. They said they would investigate and a week later my electricity was shut off with no notice. I'm still sitting without electricity. Oncor says I'm not signed up with a retail company. We've now lost all our food in the refrigerator and what if someone ill was living in my home and needed oxygen? This company stole my personal information for their gain.

I found Just Energy online and used them because it would be cheaper in the long run. I just got them but it's been a great experience with them.

I’ve never had my own place and I needed to set up my energy. Just Energy was the first one I saw online and went with them. I talked to their customer service team once and it went pretty quick and easy.

My friend gave me Just Energy's number and they're the first one I called. Their representatives are friendly, knowledgeable, and able to answer all my questions.

I just want to thank your new customer team for a smooth change to your service. It was easy and a relief to us! Friendly service and just nice polite people on the phone. Thank you!

Just Energy Charges More for Gas and Electric! After receiving my Just Energy bill last month, I called National Fuel and found my "provider" was Just Energy and they have been charging me OVER THREE TIMES MORE than the prevailing rate for gas in my area! I then called NYSEG and found that Just Energy is also my electric provider and they are charging nearly DOUBLE the prevailing electric rate for my area. Do a thorough Google search of Just Energy and contact the Department of Public Service for your state and file a complaint if you have Just Energy.

Bad start. What's next? Mail me corrected Agreement. I have call twice about the name on the account. Received (Customer Agreement) wrong name, wrong zip code. Not a good!

The Just Energy representative who came was straight to the point and answered all of our questions. After that, the person I confirmed with on the phone was very nice, too. The company's offer seemed like a good deal so I recommended it to my housemates who live on a different floor and have a different energy plan.

I searched the number from Google and found the gas company so that's how I got in touch with Just Energy. I had Natural Peoples Gas, and my deal was going to be $52 a month, but Just Energy saved me $2. The guy who I spoke with was very polite and patient. There were a lot of questions that I didn't understand, but he walked me over them three times once again and I appreciate it. Right now, my payments don't increase, so I always know what the bill is going to be. It's not fluctuation from up and down, it's one step right and I like that. My first bill is due on the 29th, and it will be $50 every month. $105 was deposited and $35 was out directly, so I'm satisfied with that.

I've had Just Energy before and it costs less and is environmentally safer than other providers. Their team was friendly, too. It's been a good experience with Just Energy so far.

Just Energy employs the worst door to door salespeople I've ever seen. They won't ever leave, and will lie to your face to get you to sign some of the worst natural gas and electricity contracts that will charge you sky high rates. The contracts have huge termination fees so watch out! Their salespeople will say that all they want to do is inspect your furnace. Don't trust them! They will lie and weasel you into really bad contracts that are hard to get out of. In the end, Just Energy are scumbags and deserve to go out of business. I also find it suspicious that Just Energy used to have only a one star rating on this website and now there's a bunch of 5 star ratings recently (I bet it's Just Energy employees gaming the star system).

Started with Just Energy on Sept 3rd. Gentleman was very nice and explained everything. I'm very aware of how much energy I use. The only thing that I got confused on was I just got a bill after only 2 weeks but it was the amount I have figured so so far so good.

We recently connected electricity to our new house with Just Energy. The first month bill was $650 to cool 2400 sqft of living area which is too high. The previous tenant's bill with TXU were $260 for the same month. They used the AC just as much and even more for the same month. We then reduced our consumption. We switched off the AC downstairs during night time and we switch off the AC whenever we left the house. My eldest son went to college and he does not live with us, yet the bill for the second month did not change. It is $653 also.

My previous energy provider was good but their rates go up and down. It was hard to keep track of what I was using per day. So I looked into PPL to look for an energy provider and saw Just Energy had one of the lowest rates. With Just Energy, I can check my usage every day and it's almost the same rate. Going with them was a good decision.

Went with Just Energy, I called them, and they sound great. So far, I like their customer service - they helped me get my utilities on. Speaking to the representative has been an awesome experience. Just Energy has been great.

What a miserable experience. I got an email out of the blue. "Your rates are going up. Renew at a lower rate!" So I tried to. Phone's WAY tied up. So they called me back days later and I was on a city street. Could not understand the foreign representative. (Maybe if English were his native language?) Took 20 minutes of back and forth. My time is way too valuable for that. What a bunch of crap. Had I thought he was competent enough to accomplish it, I would have had him cancel my service altogether.

Although I do think the quality of your product are of good quality, I do feel a bit mislead. I was under the impression that the points were separate promotion from the pre-paid card. I chose to become a customer because of the offer of a monetary refund and what I got were points to use towards purchasing products. I have some leftover points but I will more than likely not use them. I have no interest at the present time to order any more products. If someone could let me know whether I am due a pre-paid card I'd appreciate that.

I haven't actually started my service yet but the person that came to the door and helped me get set up was very nice and very professional. I can't wait to get started with you guys and see how everything goes! Also as far as I'm aware we should be starting the 22nd of September with our first month of service.

Since I joined Just Energy my pockets stay heavy. And I'm waiting on my two gift cards. It has been two weeks and I am waiting on my bills. The two guys who signed me up Stepen and Ross, they were the nicest guys you all could have hired. God bless them from the bottom of my heart.

When I signed up for this I had no idea that I was changing my gas supplier - was never said in exact words - not that I care who supplies the gas you understand. He talked about that they were a company that would watch and make sure I got the lowest price for my gas, they were dedicated to making sure all customers got the lowest price, etc. etc. - never that I would be changing my supplier.

Not happy doing business with you. Am very dissatisfied with the Just Energy. I dont know why I spend so much money on Electricity with you. Why would I be using $50 in a week. That is too much.

So far I have been somewhat satisfied with Just Energy in performance but I am unsatisfied with the prices not keeping up with comparison to Micon or other companies, or notification on discounts for seniors on budgets or keeping up with lower prices. I'd be glad to hear from a customer rep to see how things going with their customers.

I had another energy provider before but they charged me a little bit extra. That’s why I turned to Just Energy. The last time I talked with them, they were good. They tried to explain to me how Just Energy worked and how they can save our money. I still haven't received my bill this month, but they are the best and I’m happy with them.

So far things are good. I haven't had this for very long. So far things that I'm told have been fulfilled except for the free L.E.D. bulbs. Still waiting on those. Hopefully they will be here soon.

At this point I can only comment on my experience face to face with the representative that came to my door. This gentleman was very knowledgeable and explained everything in a manner that was easy for me to understand. He was professional & down to earth all in one. I never knew some of the things he explained to me about my bill and services. His name was Junaid **.

I've used Just Energy before. I live in Houston and I've got 11 properties in Corpus. They're easy to deal with and their simplicity is the most important. I can call and tell them I need it turned on at such house and they will do it - that quick. They get my credit card, put $65 on it, and when it’s up then I get an email saying I've used up that $65 and they need more money. They also have a variety of different plans. On the other hand, I had needed the service turned off on Labor Day and I know they're closed on that day so I called the following day. I stayed on hold until I got tired of holding. It's impossible to get a line through then I called the next day and I was able to get through.

Put in a request for new service on the day of closing on an existing home, in order to have the power turned on in time for the start of rehab on the house. The date of closing was September 6, 2016. On the morning of September 8th, the power was not turned on. I called and waited on hold for more than one hour after I determined that the option to hold my spot in queue and receive a callback did not work. Once I spoke to a representative, it was discovered that Just Energy had placed the order for another house that we own, instead of the one we just purchased, even though the email confirmation had the correct address. Power was turned on by about 1:30 on September 8th which delayed our progress in refurbishing the house by 6 hours. As a result of this experience, I do not plan to use Just Energy next time.

I went with Just Energy because it was no down payment and I heard they have lower rates. I called and got a rep who told me I had options to pay - a three sum amount, one-time down payment or I could split it up. I can pay two sums now and one sum next month. They want the money up front and weren't willing to work with me on my income status. I receive disability and I only get paid once a month. If I can't pay right, then they're going to cut my light. My phone hung up so I called a company that does Just Energy. They told me something totally different from what the representative had initially told me. He told me it was zero down payment and gave me my energy rates and I agreed with it. I got the experience I needed.

YEP, which I use for my personal house, hooked me up with Just Energy for a vacant home that we're putting on the market. I signed up a week and a half ago and so far, everything's good.

Just Energy were the first on Google search. Their reps seem to be friendly and so far the service has been good. Keep up the good work.

I’ve only had Just Energy for two weeks, and everything’s gone good so far. I recommend them.

Just Energy was able to offer a lower rate compared to other gas providers and we just started last week. I spoke with a gentleman to place the order mainly and it was good customer service. We were very happy with the way he treated us. We would recommend them.

Just Energy's rate per kilowatt is better than most of the other providers out there, so I went with them. The people at Just Energy were really nice and helpful. I'd recommend them.

I have been dealing with Just Energy Alberta for over two years now. I had one payment overdue of $3.00, yes that's 3 measly dollars, and they were phoning me multiple times in a day for payment. I had paid this $3 and my new monthly payment in full 3 days prior to them phoning me. I told them when, where, and how it was paid, and they were still harassing me. This is not the first time they have phoned over and over, for such a small amount of money! As well as, I have not seen any savings they had promised in over 2 years! I am cancelling with them next month! DO NOT sign with them unless you want to be harassed!

Just had a sales rep come to my door. Told me he was from "your hydro company" and that he needed to see my hydro bill to make sure the peak hours were "taken off of the bill properly." I knew what was up from the get-go but I decided to play dumb to see how far this guy would go to make a sale. When I asked him again where he was from he quickly mumbled, "Just Energy," and pointed to something on his shirt that said "Just Energy." I told him I was with KW Hydro, and he said, "Yeah, Just Energy. We just need to check your bill to make sure the peak hours have been taken off." Me - "Why?" Him - "We just want to make sure you're not being overcharged for your hydro." Me - "So what do you need from me?" Him - "To see your hydro bill." Me - "Is this that thing where you want me to sign a contract to buy hydro in bulk?" Him - (sigh) "Yeah." Me - "I'm good. Thanks." And that was that.

My grandma signed up with Just Energy five years ago, and they told her she would get a flat rate of $500/month. That did not hold up if the house used too much energy, turned out Just Energy would charge more. This was probably in the contract, but it was never said to my grandmother. They pushed themselves making her believe that she was getting a good deal. That was not the case; she was on a fixed income and barely making ends meet.

Young, honest-acting sales person showed up at my door and after promising lower bills because all was bundled instead of broke down, also said he did not believe my current provider would charge an exit fee since it was the end of my contract with them EVEN THOUGH I had just renewed. He said if that happened he would send me a gift card (Visa) in the amount they charged. He was a liar. Since then he has said in 2 weeks, then in 2 billing cycles and also said then said it was in the mail. Now he is saying he does not know what happened to it but I really can cancel without a fee by calling their 800 number before I change, I doubt that, but will be calling them because I do not like to conduct business with liars and cheats.

This is one trashy piece of crap electric company ever. Someone knocked on our door and told us about them and that they just help reduce electric bills not that they were a electric provider. Told us that we would still be with our original provider which was lie. Now we are fighting with them to release the account back to our original electric company as they continue to send me outrageous bills for 8+ dollars a month. They have been reported to the BBB for this crap. Next step will be a lawsuit.

I have had Just Energy for about 6 months now and I have to say I'm very MUCH SATISFIED with Just Energy. Some people have said they seen a increase but I seen no such thing. Actually my gas and electricity bills has went low. I love that they have friendly and informative reps. It's ALL IN MAINTAINING YOUR USAGE. OH and they PERKS. PROGRAM is a A+.

Sometime in 2014, a young sales agent knocked on my door claiming they could save you a lot of money by switching to Just Energy. He asked to see my bill from Direct Energy and when I showed it to him, he confirmed that I could save a lot of money by switching to JUST ENERGY, a new company founded after the deregulation of utilities that offered rock bottom pricing.

An agent came to my house last March 2016 and found my kids there. He asked to see our electric bill and sweet talked my daughter to sign a contract with my name on it. Is that legal? When I arrived home in the afternoon, I was upset and we called Just Energy to cancel it. I told them that it's not me who signed it. The customer service agent who answered said its ok anyway it's not yet confirmed. We never receive a phone call or letter as confirmation so all we know is it's cancelled. We did not receive also the free thermostat because we cancelled it.

Why do I pay so much every two months for hydro and water. Before my husband passed away in 2014 I think that was when he signed up and I'm not happy at all! All winter long I pay over $435 for hydro and water and I only use after 7pm and only cold water. Hot water is only used for showers and washing dishes. I don't water a lawn! That's without using air conditioner as well. I want out of the contract. P.S. Is order number the account number on the bill?

A salesman came to my door, stated that he was with my electric company and needed to see my page 2 of my bill to verify my charges and my electric rate to make sure they were correct because there have been complaints about my service. My first clue was that he wasn't who he claimed to be was his pitch (if there was a problem with my bill it would be me calling them, not them just showing up. Second if he was with the electric company he would already have access to my bill. Finally his polo shirt had a Just Energy logo).

This company is an absolute scam. I have never paid more for electricity since I signed up with these crooks. Don't fall for it.

The company that I have electricity with Just Energy charges for every little thing. And if you are late the charges go up 60.00+.

The guy would not admit he was selling anything. Kept insisting he was just looking at our power rates to ensure we weren't getting ripped off. When I asked him who hired his company (why would he just be walking around "helping" people with their power bill) he said something to the effect that "some lady from the government hired our company". Turned my back for 5 minutes and he convinced my wife to start filling in a contract. Luckily I found this site before she had signed anything. I then kicked him out of the house. Slime.

We are Columbia Gas of Ohio with Direct Energy. 2 months ago it changed to Just Energy as the gas supplier. I called Just Energy and they said we have been with them since 2010. Funny, we just bought this house in January 2016 from my Mother-In-Law, who always had Direct Energy. Extremely upset that they changed without our knowledge and with a higher rate. If there is a class action lawsuit against this company, we would like to be added.

Just Energy came to my door so I got my father to deal with them. I figured everything was okay. They tricked my old father into signing a contract. Then he said we would be getting gas and hydro for free for one month. I got a bad feeling when he said that so I quickly searched up this site and it saved my ass big time. I told the guy to give me the contract back and he refused so I grabbed it from his hands and ripped it up. Then I followed him till he left my neighborhood. This guy would not give up easy. I'm gonna put up signs to warn my neighbors. Poor old folks.

I've tried to log in to their website every month for the last 3 months and can't get in. When I talk to the customer service people, all they say is "I'm sorry and we have other ways to pay". What kind of company can't even keep their website working properly!

IF I could rate a 0 I would. I cancelled because you are not sending me my bills and once again you did not send me anything for January, so now I have 2 bills at once again! This is the worst customer service that I have ever experienced. This company rips people off by sending the bills late or missing bills (blaming the customer that we should know that we have to pay every month. PEOPLE CANNOT GUESS THIS CONSTANTLY FLUCTUATES. I have done mail and email. People do not pay you to just distribute electricity, they pay you for customer service. I have called to try and get better rates, each time they told me "no there is nothing better".

I signed up with this company and let me tell you it was trouble from the start. For one l signed up for one year and all of the sudden my plan was for two years. After I started service I received a letter from Oncor about two weeks after I signed up with this company stating that my electricity will be turned off because I don't have a provider (now if I have a ACCOUNT NUMBER HOW COULD I NOT). Then my first bill was 175.00 and I was hardly home and of course they had an excuse for that. My second bill was $292.86 and when I asked the rep tried to argue with me about using the heater and that was the cause of my bill being high. I explained that I don't use the heater like that and keep it at 70 which is fine with me since my windows are covered with curtains to insulate the heat.

I am (was at the time 8 months ago) a new home buyer in Canada. This company will lie and tell you they're a good cheap option. They charged me 54$ for 3 days. They are scammers sucking in people who do not know anything about the industry. DO NOT GO WITH JUST ENERGY.

All utility companies are regulated by the State Public Utility Commission. If your bills are not accurate or you receive deceptive marketing material, unfair debt collection, don't just go elsewhere, it's important that your concerns and complaints are reports. Once the PUC or the AG receives enough complaints they must investigate. The above are Consumer Protection Divisions. They do not read these forums or boards and have no clue unless people actually take the time to file a complaint.

On a Saturday afternoon, I had a representative knock on my door, which I do not usually answer if I can tell it's solicitation. I did answer, however. Long story short, I did sign, but Monday morning, one "business" day within my 3-day right to cancel a contract, I made calls to Just Energy and my current provider to cancel. Just Energy gave me a cancelation transaction code and said I will not be charged anything and I will be canceled. I learned that the rep at my door, Sat. expedited the switch, to switch me today, obviously within my 3-day cancellation period. When I called my current provider to explain and let them know I did NOT WANT to switch, my current provider found only the switch request from Just Energy, NOT my cancellation notice.

Just cancelled with these guys. Brutal sales and deceiving. Do not use them at all. They will tell you that they are giving you price protection on your plan in that you will never be chartered more than 7.99 per kW on electricity or 3.49 on Gj on gas. However, what they don't tell you is that those prices are fixed. When the market is lower you are still charged the fixed rate. I have just been charged 7.99 per kW when the market is just over 5.00. They are making 3.00 per kW. Now they'll tell you how the charges may exceed past $8 yet they never tell you when that has happened.

A Just Energy employee came inside my apartment building yesterday and knocked on my door. Her name was Brittany ** (Chicago Illinois). She began her pushy sales pitch on us. We told her multiple times we weren't interested. She wouldn't take "No", for an answer. We were told by her that we did not have to sign a contract and then she tried to get one of my tenants to sign a 3 yr contract. After he said "No, Thank you" and kindly declined.

I finally ended a 5 year contract with Just Energy. I refused to renew. Now I am with the "regular" energy supplier for my electricity/gas, Direct Energy. And guess what - my bill is almost half of what it used to be!

Just Energy has been harassing me for easily over 3 years!!! I do NOT have an account with them... And my name is not Lena **!!! They keep phoning and I keep telling them who I am, where I live, that I have never heard of this Lena girl, and that I have owned my home phone number for over 13 years!!! Their response is, "Oh. I am so sorry... You will never hear from us again. We are deleting your number from the file ASAP!!!" Around and around we go!!! And they phone up to 10 times a day! I'm writing them a cease and desist letter. If they do not comply... after that I'm taking them to court!!!

I would like to start off with that I have called your customer service for over 4 hrs today and no one has helped me. We paid our bill on line on the 13th and I even have the confirmation # but no one even gets on line in person to talk to me. A lady did on line the third call but insisted that we did not pay and that's because you turned my electricity off. So I had to hang up with her to call my husband to text me the conf. #. I keep calling back to this company and system keeps hanging up or sends me to wrong places and once the computer stayed on Spanish. So I went to new service and some guy tried so hard to help me we even did three way or conference call and he even heard what I've been going thru. Terrible customer service and since I had to resort to this let's see if any one calls me from this company.

About 10 minutes ago there was a knock at our front door and it was a Just Energy employee Soliciting the neighborhood saying that they wanted to check to make sure our rate was correct because our gas company would be raising the rates and they wanted to offer us a deal. We had dealt with Just Energy before and did not want any part of the company as they did not help us before but ended up costing us more. When my husband first answered the door the man said he was from Just Energy but refused to show my husband his employee badge when asked. My husband told the man that we were not interested in his company's service and to please leave our front porch and property. When the employee kept talking my husband once again told him to leave our property and that we were not interested.

Paid a non refundable 114.00 deposit. Signed up for their Texas Advantage 12 month program in Feb 2015. Transferred service to new apartment after 7 months. They started my whole 12 month program all over. And they charge 175.00 cancellation fee. A couple of times they turned my electric off by accident. They charged me for it. They charged me every month for late fees. Even when my bill wasn't paid late. They charged me 5.00 a month for manual payment. Wtf. They charged me every month different amount of money for something called Green Energy. Wtf. This company has Deceptive practices. They try to confuse the customer. I have sent them copies of cc statements to prove my payments were on time. Took them weeks to get back with me. Then when they did. They claim that I havent been overcharged. This company is full of it! I would NEVER recommend them. Liars cheaters and Thieves.

Just Energy refused to credit my account, due to Oncor sending them an estimated bill. I don't have average billing, they replaced my bad meter, and wants to send someone out a week late to test my meter to bill me off of my current reading from a previous billing cycle. Jose the manager with Just Energy was very rude and unprofessional, over talked me and didn't want to hear me out. All he did was point the blame at Oncor, and said they bill me off what they send them. He never addressed my problem, or tried to resolve it. Why have a meter tested, that has been replaced, because of the previous meter not communicating with the system?

As a new mover to Houston, I was referred to Just Energy by the property management. It is a terrible mistake for me to follow the suggestion without checking the review online first! Their unethical practice is as below: Unauthorized charges and purposely designed confusing bill - Various bogus charges are embedded in the bill without detailed listing. Consequently, you either pay it without notice or call the customer service to find out the detailed charges.

Just Energy is a rip off. Do not join with them and don't make the mistake of signing a contract. After the second month they started charging me for "manual payment fee" lol, a fee for paying your bill on time along with other bogus charges that don't make logical sense.

For some reason, my contract was canceled by another company after I signed up for a month. Just Energy charged me more than 4 hundred for initial installation fee and the thermostat. After I found out I called them to explain and was told it was all taken care of. I even called again to confirm that the charges were reversed and I don't have to pay all that. I spent more than half an hour talking on the phone to make sure this is taken care. However, two months later Account Receivable from Just Energy called me and told me I owe them 452 dollars. All the time and effort were in vain. And I can't even resolve this with the same phone call. I have to call back to customer service again to explain. I am so frustrated with them. I regret so much I signed a contract with them. If you have not signed the contract, then don't sign.

Like everyone else been scammed by this company. I just got off the phone and have been removed from this contract (with NO FEES). The young girl on the phone asked me if I was going to be talking to my lawyer. Of course my response was YES. They immediately started the process of removing us from their account. Our hydro bills have increased massively since signing the agreement. I phoned our local hydro and was explained why! GLOBAL ADJUSTMENT CHARGE! Nothing even mentioned about this while standing at our door.

The representative of this company arrived at my door after dark, which was quite alarming. He used misleading sales practices and pushy sales tactics to convince me, even though I expressed obvious skepticism, reluctance, and a desire for him to leave. Now I am in a mess with an "early termination" fee, which the sales representative assured me would not be a problem when I told him my lease at that address would be terminating in less than a year. No matter how good the sales representative makes their service sound, do not under any circumstances agree to sign up. I will be reporting them to the Better Business Bureau.

I was outside having a cigarette and heard the dogs going crazy. Thought nothing of it because they will at times do that. I was about to go in and a lady came to my back door and said, "Taking a smoke break huh, I'm LaShana with Just Energy and I wanted to talk to you for just a minute to make sure you're getting the best deal on your monthly bill. So if you'd like to go inside and get me one of your bills I can make sure you're not being overcharged". I told her that I'm good with who I'm going through now and I didn't want to switch anything.

Yesterday marks the 3rd annual visit for Just Energy at my doorstep. The very first time I encountered Just Energy I was a little confused by his motives. Because my mother was not home at the time, I sent him off and have him come back. Knowing that I'm not the kind of person to believe everything I hear, I immediately looked at the reviews online and found out that this whole company was bogus.

I went to the Just Energy location in Garland with a friend who is a former employee of Just Energy. After a five-month runaround on the whereabouts of her last paycheck, I went with her to try to resolve the issue. We were cursed at and rudely treated and were given a bogus number to their corporate headquarters. After some digging we found out there are six other employees from Just Energy that one location who can't get their last paychecks.

August 11, 2015... I just had a Just Energy rat come to my door. When I was asking him questions about the the rate of energy I would receive, there were some questions he couldn't answer so he had me call an 866 number to talk to someone who could answer any questions I had. I asked him, "This is just for inquiry purposes right?" He said yes. When she started asking about personal information I asked her, "this is an inquiry not a switch over from my current provider right?" She said, "No, we are switching you over."

The guy comes up to my porch and instead of trying to talk to the person that handles the bill he all in my daughter face asking her questions. I'm almost convinced to sign up and he hands me the phone to talk to a rep, but she said I had to have the contract in hand. But he didn't give it to me. He gone say I got the contract right here I told you to tell her you had it. NOT!!! Then he shows back up with a supervisor. I told my daughter to tell them I was not interested.

I just kicked one of these clowns off my porch. The guy was a pushy dude, creepily dresses like a woman. I'm not joking. Trying to get me to tell him about my service and how he could make it cheaper for me. Wow!

The sales rep showed up on my door, I told him I am not interested. But he told me that we are going to move the smart meter rate. They have $39.99 for electricity and $49.99 for gas supply. Plus they give a free smart stat. I couldn't believe this, but signed up and got my bill. I was very pleased and I am actually saving money with just energy. I am saving $100 to $150 per month. I recommend to everyone, sign up. Instead of paying the smart meter rates that goes up every 6 months.

A rep from Just Energy came to my door yesterday. I don't open my door to strangers so I spoke to him through my window, as I always do without problems. This person had problems hearing me and spoke so fast it was unintelligible. Frustrated, I wished him a good day and ended the conversation. Not long later, he came back through my yard, just feet from my living room window. The entire time he walked in front of the window, he was looking in.

I made the mistake of not checking the reviews of this company. I signed up with them and did not get a bill for my home and my business. When my electricity went off, I reached them by phone and complained that a bill was not send or even a disconnect notice. Realizing how angry I was in 100 degree heat, I paid the bill and the electricity was on in 2 hours. I have never been disconnected from a utility in my life. A month later and still don't have a bill for both accounts. I plan on going to their office on my day off and hopefully not get disconnected again. The worse part is my bill has almost doubled from my previous provider and without a bill, I have no idea why.

The customer service is horrible. First you go through an automated system and it takes anywhere from 10-60 minutes to talk to a real person... I travel for work often, and wanted to have autopay set up. Three times I called to have this done! It worked the first time for 3 months, then stopped when I moved apartments within the same building. They shut my power off when I was out of town and it killed 20+ fish in my aquarium. The exact same thing happened a second time two months later. Each time they say they have no record of me setting up autopay. At this point I cancelled my service and went to Pennywise (much better customer service). Just to add insult to injury, these losers want to charge me a $405 early cancellation fee of my service. They're horrible and the customer service is extremely incompetent... Stay away...!!

The caller ID came up with a female first name and clearly ethnic last name, with a local number. When I answered and learned it was a male from Just Energy, I asked him about the deceptive decoy number. He claimed it was a meaningless phone service glitch. The thing is, two weeks earlier, I had a similar situation in which a woman's name and local number appeared, but it was a male agent from Just Energy, and he also claimed it was just an error, not sneaky. Both callers were rude, obnoxious, and aggressive; I finally had to hang up to get rid of them. When I tried calling the number given, it answered with a generic "please leave a message for [#]." This is clearly not a reputable firm. Be warned.

I literally just returned home from a Dr. appt with my three girls and had a knock at the door. The young man was definitely out of his element. He was short, dark skinned, and wearing a Just Energy hat, polo, and name tag (LN: **). My family and I have just moved into low income housing after a tragedy struck my family just months earlier and have had scams occur almost daily since our move here. This man asked if I was the person in charge of handling the electric bill, to which I responded "yes". He said that he was with the company Just Energy, an affiliate of AEP - my provider and pretty much the only provider in this area. He said that he needed to come in and take a look at my energy bill because we should be receiving a discount and he needed to make sure this was happening. I told him that we were busy and that it was not a good time. He asked when he could come back and I just told him I did not have an answer for him and shut the door.

Just Energy comes to my door trying to sell their services at least once a month. The very first time they came, I was persuaded into signing up with them. They informed me that should I change my mind, I would have 30 days to cancel - No fees and no strings attached. I chose to cancel within the 30 day period as I was happier with Enmax. At this point Just Energy had cancelled my Enmax account, without my permission. I had to pay re-activation fees with Enmax. To add salt to the wound, I received a bill from Just Energy a month later for a couple hundred dollars.

Since I started My bill was $157.34 is low but my appliances are same. Now every month my electric bill is surprise me so I not recommended to other people because this company is a ripoff company.

Very disappointed with this service. I am paying twice the amount since I joined Just Energy. The cancellation fees is $500 and it takes 3 billing cycles to cancel.