E-ZPass Group Reviews

Months ago, (March or April) I called and changed commuter plan since I was going over a different bridge. The agent confirmed she closed down the Delaware Memorial Bridge plan and enrolled me into the Commodore Barry plan, which would refund $18 the next month if I used the bridge 18 times. I didn’t see the refund and called a few weeks ago and was told the agent did enroll me properly when I first called and their system still viewed me as using the Delaware Memorial. She said she would cancel it and put a request in to correct and refund the 2 months. Today I received an email indicating the request was denied. I called E-Z Pass and a young lady with a bad attitude answered. I was already livid for having to waste more time over this and her attitude just got worse. Ultimately, she saw that E-Z Pass messed up and put another request in but she was HORRIBLE and so rude.

I got a bill for $17. They cannot find my online payment. So here I am a month later with an $864 bill which they are telling me I need to prove I paid. My anxiety level is already sky-high. This is disgusting! How on Earth can they be allowed to do this to us? If anyone knows what I can do please let me know because If I don't pay it within 14 days, they say it will go to collections. I have been working on my credit for many many many months. I am beyond disgusted right now!!! I guess I'm going to have to lawyer up.

E-Z-PASS charges Motorcycles 90% of the regular toll. This is a Ripoff because motorcycles are less than half the size and have only 2 wheels and are better for the environment! Even Carpoolers pay less! Where are the motorcycle lobbyists and manufacturers? If they care about us their customers they would do something about it. I ride a Vespa scooter and feel ripped off anytime I cross these bridges!

I can't believe our government endorses this program. I rarely drive in the Northeast, and I was driving a new vehicle South after picking it up. Getting a feel for the toll system can be confusing, especially since the toll system can't take credit cards. If you unwittingly drive through a toll station, you don't simply get a notification of the charge to pay. Rather, the FIRST notice you get will have a $25 or $50 surcharge added on for administrative fees. It is extremely upsetting to get this type of unreasonable and unexpected charge from an organization representing the government. The only bright point is that when you finally get a person on the phone, they are very friendly and helpful.

A month ago, I got a notice in the mail saying that I owe $105.00 for unpaid tolls, which I hadn't known anything about until then. I called the Thruway Authority and spoke with a woman who claimed she can reduce the amount to just $15.00 as long as I pay it by July 13. This same person said that if I don't want to use a debit/credit card, I can send her a money order. That made me very uncomfortable. So early on July 13 before 5 am, I went onto their collection agency website, and paid $20.00.

I have 1 E-Z Pass. On occasion I use said transponder in three different vehicles. E-Z Pass has been charging my account even when I have paid cash when I don't have the transponder in the other vehicles! I was told by customer service that they charge the account by plate number whether cash is paid or not! So E-Z Pass is collecting money twice. This practice seems absolutely unfair and improper!!

I had E-Z Pass tag that they said was read but no funds in the account. I told them that I get it automatically deducted from my account so there is no issues with funds. It turns out they are calling from a debt in 2015! WHY am I finding about this now - and now I have to pay FINES that are over 10 times the toll amount! I call E-Z Pass and they tell me to call the collection company and deal with them. I WANT TO PAY THE TOLL! Why am I finding out about this now from 2015?

I’ve been treated unfairly with toll violations that make no sense. They are ripping people off!! I paid every toll and still they want to charge a $50 admin fee but they also use tolls by mail? What a joke. I refuse to pay their crooked system.

I never received a bill for the toll until recently. I have a bill for $18 in tolls which I agree to pay. However I have administrative fees of $150 for a bill I never received until recently. I will not pay the $150 fee for their mistake. I will continue to appeal the outrageous fee. Don’t know why this is legal, this is basically extortion. What’s funny is I am conveniently signed up with UPS and I receive emails on what mail I have coming into my mailbox and I have received nothing from them and neither can they indicate what date they sent the “notices”.

I barely travel where there are people-less tolls or overhead tolls but every time I have, I always pay the toll upon receipt of the toll by mail. As recently as June 16th 2018 I paid the last one I got for $6. Apparently, I had an outstanding toll by mail dating back to Dec 2017, yet every one I received after was paid and not once on their site while logging in to pay the toll did it show I owed a bill from over 6 months ago. Yet two days later I receive a "Notice of Debt" regarding this $5 toll which was now $105.00. This is a RIP-OFF scam, how is it I could go 7 months paying every toll by mail I received and not once on their website nor by paper was I aware of this past bill, now it's in collections.

I thought that getting an E-Z Pass was going to be a good and fast way to travel and see my son and my granddaughters, but it was the worst nightmare ever. I registered the E-Z Pass and of course I entered my information of my bank account but after a month or two, I started to get bills with crazy fines, hundreds of dollars. I called them, they said that the bank refused to pay. I called the bank, they said they will never refused, and I have funds in my accounts, there is no reason for it. Now I sent them a letter, I will post a follow up review after I have the respond.

As others have reported, I had my transponder in my vehicle which did not pick up going through 5 $1 tolls (total of $5). I received a surprise bill from a collections agency claiming I owe $155. (Each $1 toll had a $30 fine). I called E-Z Pass to straighten the situation out, give them my account info, etc. They claimed that they sent a violation notice for each of the 5 fines... I verified my home address to which they claim they received them back as "return to sender". Impossible. I still live at said address with my father, neither of us have received the fines and we were able to get the collection agency's letter (funny how that works). Plus, we have an E-Z Pass account. Why would we skip out on $5 that SHOULD HAVE BEEN CHARGED TO OUR ACCOUNT. E-Z Pass sent the case to a collection agency who was "unsure" if this was going to impact credit reports and suggested I pay the violation as quickly as possible to prevent it.

I am very disgusted with E-Z Pass. I have received a surprise bill in the amount of $329.00. According to them, they’ve sent me the original bills but I never received them. I have noticed the ticket number is the same for three different dates when it should be different numbers.

Since I have been traveling back and forth between New York and Jersey we added my car to my wife's expands. We would notice a charge to the account and I was still received a bill. The charges go through sometimes weeks after. There was no set schedule. It was so frustrating. Calling was always a nightmare!!! Rude apathetic people! Fines 100 $. Are they out of their minds? Disgusting company and now they're a monopoly. Who voted for this and more important who is getting rich off the backs of the common man right up there with the court system. DMV and all the others that are making sure that you are threatened into submission. Clearly they have their hands in the pockets of the politicians!!! Shame shame shame.

As many people have already said, I never received the original bill but somehow the fine reaches me no problem and in the past after I've paid the bill I still get unpaid bill notifications. I have tried numerous times to sign up for E-Z Pass and after going thru the whole process get an error message ": PLEASE TRY AGAIN LATER" Typical government bureaucratic mismanaged. Waste of time and tax dollars!

I live in New Jersey but on 11/20/2018 we had a business invitation at Citi Fied in Queens NY. As probably many people we didn't know their tolls had been removed. I was waiting on the notice on the mail in order to pay, but I never received anything until last April 2018 when I got a pre collection notice. I contacted E-Z Pass and I was told that all I needed to do was filled out the bottom of the violation so my E-Z Pass could be charge for the $17.00. I follow the instructions but I sent everything certified **. This information was deliver on 04/11/2018 @ 7:21 am. Today I got a collection notice for $217.00. I am calling E-Z Pass. They are stating that they never got the information and that the only way to resolve this problem is for me to pay the whole amount. I am willing to pay the $17.00 but I never received the emails they claimed they were sent to ** until the letter on 04/05/2018. Thank you in advance for your cooperation on this matter.

I called to cancel my account a few months ago and paid any outstanding fees directly to handled by customer service rep. I was assured that the account was closed. Today I called because I am still getting mail to my old address, which indicates acct number. I asked to please completely close out acct. They are telling me that I have violations from 2012 and that acct cannot be closed. The rep was extremely rude and frustrated. I then spoke with a floor supervisor who told me that if I pay $16.00 violation fees then they would close the account. I said no because I’m sure I have no outstanding fees. All he offered was for me to call the violations team directly.

I have been charged hundreds of dollars on late fees for tolls in which I have never received the original bill in the first place. When E-Z Pass customer service is called they have blamed it to the US Postal office to your email provider but there is no accountability on their end. Unlike NYC Gov parking violations, one can simply put their license plate and look up the bill, E-Z Pass makes it that you must wait for the initial bill which carries the violation number with the notice. That initial bill never arrives but conveniently the bill with the late fee violation always does. I have prepaid my tolls and still the bills with the late fees arrives. There should be more control on E-Z Pass system given that there is basically no other way to pay the tolls than using them. Those tactics are causing people like myself an unfair amount of money.

When we sign up we acknowedge "Whenever my prepaid toll balance decreases to or below the replenishment point specific to my Account, the New Jersey E-Z Pass Customer Service Center is authorized to charge my credit card. I am aware that my replenishment and threshold amounts will vary. By Clicking SUBMIT, I authorize these transactions."

I have been robbed countless times even if I send my payment the very next day I go through the toll. They still send me a bill with a late fee. There is no one to complain to about this. They do it on purpose. The supervisor is never there but useless anyway the rare occasion she is. SOMEONE IS DIGGING IN THIS FUND. My experience is that when something government is run like a mafia operation is that there's a secret fat cat here. My take is Cuomo. But then again it's a dice roll as to who is getting a Ferrari out of this fund.

It’s horrible, I never received a bill nor letters until the bill was high, charging me a violation for an E-Z Pass I bought but I never activated. I called and they advice me to write a letter explaining the situation and to ask the fees to be waived, to wait so that way I could be charged just for tolls $8.50, and I did so, 4 months later finally a letter as their reply arrived stating my bill had been send to collections and I called again and they said they no longer had control over that; that I had to get in touch with Collections. I called Collections, but they said since is over $3,000, so they said the I do not qualify for adjustments, agreements nor discounts.

I had the same experience with most people, never received the first letter but then received the notice of violation with violation fee $100. I just want share one possible way for you to avoid the violation fee and further collection even if you dispute. You can create a New York E-Z Pass account online, remember, must be New York. Then you can see 'resolve the violation' when you get on the page of violation fee. Then with your New York E-Z Pass, your violation fee will be dismissed. Hope everyone can avoid the violation fee.

Forget the Mob, the biggest criminals in NY is the MTA. I get a bill for $56 in tolls and $600 in fines for not paying the tolls. I never received any prior bills, just one. I am 78 years old, live on Social Security, Medicare. I have Lupus and Lung Cancer and have a 25 year old car that is in worse shape than I am. I use the car to go to the doctor over the bridge. I have no money other than for food and these pieces of dirt want $600. You can all drop dead, doing this to old people who have nothing so fat slobs who sit in offices get a fatter paycheck like their waist. I hope you all go to prison, I cannot and will not ever pay.

If I could rate my experience as no stars...I would. I received a letter in the mail, "NOTICES OF VIOLATION ENFORCEMENT ACTION" claiming I ran a toll without paying. I can assure you I paid if they went and checked the cameras and the speed of my car. They are billing me to pay the toll AGAIN so I contacted them and spoke to representatives to only be told I need to go out of my way and get a lawyer to go court and dismiss this. That is the only way they are willing to review cameras. They are STEALING money from me because if they check the cameras or even the speed of the car, I did in fact pay the toll. They also claim they are sending a letter of appeal and will notify me in thirty days but to know if they deny it I will have to pay the increased violation fee. How is their faulty tolls my problem? This is ridiculous.

I wish I didn't have to give any stars. The MTA as a whole is the biggest racket, and I can't help but liken them to organized crime. Extorting riders daily, and we have to submit to their demands or we can't get to our jobs to feed our families. Cashless toll is their new racket. There are so many scenarios that make this method of toll collection wrong. $100 administration fees, I know MTA workers that do absolutely nothing for a whopping paycheck and you want to steal my hard earned money that was already used to take down the toll booths and decrease available jobs only to rob it again for going through your toll bridge.

Site down, thus can't check billing. 2 months ago the phones were faulty... called the customer service number several times but it keeps telling me that no one is available and it cuts you off. This happened for over 4 weeks. It's like no one is willing to help!!

Always had my E-Z Pass set up on auto pay, BEFORE this "Cashless Tolls" nonsense. Never had a problem. Now with this cashless tolls nonsense, they have cameras they could take pictures of your license plates but they don't have scanners that can read the transponder between 40 to 50 miles an hour. So now all the tolls pile up and to add insult injury they charge for these nonsense fees that is basically robbery. I don't know how we allow New York State E-Z Pass, port authority and the MTA to get away with this!!! This cashless tolls systems is a disaster.

I moved across the country back in November. Today I received in the mail a collection notice from MTA bridges and tunnels E-Z Pass for $68.70. I know absolutely nothing about these charges. I call up E-Z Pass and speak with i’ll customer service representative. She tells me the E-Z Pass charges were from a transporter of my vehicle to my new location. I explained to her that that was a huge truck with many other vehicles on it. She then tells me that I would have to follow up with the transporter and have him pay it. And then follow up with the collection agency.

My issue with the new E-Z Pass system is that you HAVE to purchase the equipment in order to avoid "invoice and administrative fees" for E-Z Pass having to take the time to mail you an invoice. I am not sure about everybody else, but I feel this is corrupt and I feel people are being abused by this system. Here is why I feel this way: E-Z Pass has decided to remove the physical toll booths where we had a choice to be able to actually pay our travel fees (as we were traveling); and with taking away the toll booths, they so cleverly also took away their having to pay overhead, so guess who makes out... A LOT? They no longer pay overhead or maintenance on tollbooths, AND they get to charge us a fee on top of it. How is this legal??? I am really very disappointed and saddened with the way this country allows state government to take advantage of hardworking people.

THIS IS OUT OF CONTROL. Someone need to look into this. I received a $600 late fees bill! I never received the original bill! This is so frustrating. I been going back and forth with TOLL NY since last July 2017, but they won't listen! I paid what I owed and disputing the late fees because again, I never received the bill!

I moved to Springfield Mass October of 2017. It was at this time that all of the toll booths were coming down. Like someone else wrote here I was waiting for my pay by plate bills. I never received any of them as well and now I'm being forced to pay $800 for tolls that are less than two or three dollars. I appealed their decision for this amount that I owe. They took three weeks to give me an answer. When I finally got the answer it was pretty much of thinly veiled threat and if I didn't pay it the fees will continue to go up. This is ridiculous. This is taking rent money from myself and my children and food off of my table. Not only do I have to pay these exorbitant fees my daughter who just finish paying her car off also has to pay over $700 in fees. Why is the state of Massachusetts taking money from people who could least afford it. There has to be something done. A class action suit would be in order. I am so disgusted!

I see everyone is dealing with the same issue, I never got the toll bill and the 1 time I did the site was down, 25 days later $8.25 is now with a $100 late fee, then I got a letter with 3 tolls in the amount of $355. $300 in late fees for 3 tolls but I never got the letter and how does 100 in late fees make any sense. This is a scam.

Cashless tolls are a total scam! I drove through two--not denying that--but instead of receiving a toll bill, I get a notice of violation that charges me the toll plus $200 because I "failed to respond to prior toll bills". Here's the thing, I never received a bill!!! How can I fail to respond to something I never got! As if the MTA doesn't already screw people out of their money with the subway system, now there's this BS.

UNACCEPTABLE! CORRUPT E-Z PASS NY MUST BE STOPPED!!! Today I received a letter where $23 dollars of due tolls magically translates to $273 dollars of theft to the citizens of the state of New York. How in the world can I be demanded to pay $250 dollars of "violation fees" when I never asked the governor to sign into law cashless tolls? Why? I am an E-Z Pass tag holder and instead of transferring whatever amount I am supposed to be charged because of crossing NYC bridges and tunnels, they choose to send me to a collection agency in less than 4 months since the day I passed through the tolls.

Something has to be done immediately! Back in September of 2017 I came to NY for a funeral. This was my first time in NY in over 15 years. And when I was last in NY 15 years ago I didn’t even have my own car. I unfortunately wasn’t aware of the “cashless tolls” when I drove into NY last September. I was told by a worker that was walking across the toll lane that I would be billed for the toll. 4-5 months later I finally get a bill for over 100.00. Of course I called and got absolutely no resolution. The guy just kept telling me that I was in the wrong and if that’s what it says that I owe then that’s what I owe.

So I too received two orange envelopes in the mail and wondered wth is this. One bill for $5 with $100 fee and the other $6 with $40 fee. A couple of things, first, DON'T PAY THE FEES! If people keep paying the fees, this scam will continue. Pay the toll that you owe. On the back of the toll is a section for you to dispute the toll. Write that you didn't receive the bill, which is true. Then mail that in. They were offering amnesty for Cuomo bridge but that stopped.

This is a horrible. I just paid $1085 which $800 are fees. This can't be right. We need to get this fix. I still own a lot more because they are charging $100 fees for an $8 Midtown toll. Please help me.

Visited NYC from Massachusetts. No way to pay tolls without E-Z Pass now. Attendant told us we would get a bill in the mail. We did get the bill... 2 months later with $100 violation tacked on to each time we cross the bridge! $17 in tolls plus $200 in violations. We followed the dispute instructions and mailed it in. Explained that there was no way for us to know of these changes when we are coming from another state but are happy to pay our tolls. The reply we received was a COLLECTIONS LETTER! We were not negligent. We were prepared to pay our tolls as always. Someone coming from another state will not know of these changes, should be given the opportunity to pay their tolls but SHOULD NOT be forced to pay a violations!! Happy to join a class action lawsuit.

When the cashless toll system was just starting on routes we use (MTA Tolls), we were not surprised not to receive bills promptly, figured they were just backed up. We were surprised when we finally got 3 bills with $100 and $50 in fees added! $290 total for 3 tolls.These bills were early 2017. We did receive bills promptly for tolls used later in 2017 and 2018 - which were paid promptly (one did have a $5 fee - not worth arguing about) We were told on the phone that we had to write in to appeal the fees, which we did. I explained that I never got initial bills, asked to have fees waived. The response we received? That we owe the fees because we didn't pay the initial bill! I will continue to dispute these, have no problem paying initial toll, but I should not be penalized for their incompetence.

This is a total scam, they have a system that is unable to distinguish license plates properly. A few months ago I began getting notifications of toll violations on my plate from the NJ Turnpike. I have never been to NJ and the violations are very obviously not my car and the plate doesn't match up at all. After trying multiple times to get this resolved via phone, website, and mail I'm still receiving notices that I owe money for something I didn't do. Not only that, they charge a $50 fine for each toll violation. These people are criminals with a computer system that does not function properly. They don't care who they bill as long as they get their money and send it to collections when you don't pay a bill that isn't yours in the first place.

I honestly don't know what to do. I started doing Uber last year and had several trips through E-Z Pass tolls and everything was fine until they added cash by mail. The first letters I got had violations included so I responded to every one of those letters and NEVER got a response. I even left my phone number on it. They followed with continued violation notices and not the most recent one I got is $224 tolls and $2,600 in violations. I am shocked that this has happened; and the insane violation amount. I have no idea how to pay for this and I'm honestly screw because of it. I see many people have had this issue. I just want to pay the fair amount... and they keep screwing me more by adding more and sending them off to collections. What the hell do I do?!?

I tried to pay toll with a $20. Toll collector claimed he did not have change and that I would have to mail in toll with the form he gave me. Mailed toll promptly, saw check was cashed by NJ Turnpike Authority, so I thought all was done. Received a letter 3 months later claiming the bill was not paid and there was now a $50 administrative fee on top of the toll. How is there not a class action lawsuit against this company yet? This is ridiculous.

We have 2 E-Z Pass accounts, and as of late we have been flooded with bills from just days ago with fees of up to $50 for a $1.25 toll fee with no prior notice. These bills don’t even extend over a week span yet carry a hefty charge. Crooks!!

I returned the transponder to NJ E-Z Pass 8 months ago but they keep charging me a monthly fee. When I call the customer service number, they say "Your wait will be more than 25 minutes" and then 1 minute later another recording comes on to say "we are experiencing higher than expected call volume and cannot take your call," then the system hangs up on me. Every time. Can someone tell me what my recourse is? This is not uncommon.

My vehicle had passed (9) cashless toll systems between the timeframe of 6/30/17 and 8/3/17, incurring $59.50 of tolls. This was acknowledged by myself, the registered owner of the vehicle. At the time I was not familiar with the E-Z Pass system. I attempted to search on the internet to try and pay the acquired tolls. Internet search results brought me to The MTA Bridges and Tunnels Toll Payment Website. I performed multiple searches from the time I acknowledged my vehicle had passed the cashless toll systems, up to the date of receiving violations. The MTA Bridges and Tunnels Toll Payment Website did not report any pending tolls or violations, and stated Receipt/Plate: (**) "paid".

I received a letter from E-Z Pass NY because of a violation on Tappan Zee bridge, and as many people mentioned the first letter I received had $5 in toll fee and $100 in administrative fee. The first letter I received said that I have failed to respond to two previous collection mails. However, I did not receive mentioned mails before. 10 days later, I received another letter saying I only owed $5.

EXCEPT a HUGE RIPOFF SCAM, from ALL THE REVIEWS AND COMPLAINTS.

Late September of 2017 I drove to JFK airport in NY. We passed through cashless tolls that say, "A bill will be mailed to the address associated with your vehicle plate." A month or so later I received the first of a few letters from E-Z Pass saying I had not paid my toll of 17 dollars for the September 29 2017 bill. Unlike many others, who have written to complain, I had not yet received any hefty fines attached to the toll bill. I went to their website and paid the bill. The website also tells you if you have additional charges and it said that my balance was zero. Then not long after that I received another E-Z Pass bill stating that I had not paid a 17 dollar toll (with additional charges) for that same trip to JFK which I also paid figuring that perhaps I must have passed through cashless tolls going in and out. Who would remember weeks or months after especially if you are not from the area?

I recently received a collection notice claiming that I owe 2000 dollars in tolls and fees to E-Z Pass. After contacting the collection agency and spoke with a supervisor she accepted $900 on behalf of E-Z Pass. I then realized that I did not fully understand the requirements for the cashless toll system, I did not know that I had to retain the tag in my auto when going through the toll. I had established an online account and saw money was being taken out from my checking account.

What have we become? How can you forward violations to collection company when you cannot prove the notice was SENT! Next, where and what is the GRACE period for the violations before it goes to collection... a day! Lastly, if E-Z Pass holders are volunteering to call your customer service dept just to check if there are violation attached with their license plates (b/c no notices was EVER sent or received) TAKE THE MONEY!!! Nobody has time to call crooked collection company! What a JOKE! SEE you in court b/c a class settlement cannot happen any SOONER!!!

They forced me to change account due to cashless tolls. In application I listed plans that I had. They ignored it and did not add PASI plan. As a result I was overcharged about 300$. When I called they restored PASI plan as of that day and started investigation. Then I received a letter stating that they can't refund my money. I wrote letter with copies of my application where I listed my old plans, but they just ignore it. Should I go to court?

I traveled to NY in September from Connecticut and never received a bill for the cashless tolls. In February I was charged $17 plus $200 in fees as a violation. This is my first notification of the tolls and I received it over 120 days after the event. They claim they don't have my address on file at the DMV even though the DMV has repeatedly sent me mail in the past regarding the yearly tax I have to pay on my vehicle. Furthermore, I went through a cashless toll in MA and they had no problem sending the bill to my house. I honestly believe that E-Z Pass willingly delayed sending out my toll in order to collect a violation fee. I was robbed and I'm so disappointed in the NY government and E-Z pass. I wish the worst on whoever came up with this system and can't wait for a class action lawsuit to be brought against this organization.

I also got hit by the $100 dollar fee for not paying a bill they never sent me. I would like for someone to please sue these people or tell us what we can do. The worst part is, I went to the website a few days after crossing the toll and my license plate was clean. I held off to wait for the bill and forgot all about it, then a couple of months later they send me a 100 fee for a bill of 8.50... Has anyone found a way to get the bill reduced? Has anyone heard of a class action being raised for this robbery?

I just got off the phone with a manager at E-Z Pass. I can't believe the amount of stress I just went through. Today I received my FIRST notice of violation enforcement action one month after the first date it occurred. There was five violations charges of full price toll fares for $17.00 each transaction with a $100 administrative fee making it total of $585.00.

Do research BEFORE paying E-Z Pass. Their system went down in November and have either not been able to replenish cards and then cancel or identify your car as valid and charge fees and outrageous fees. Complain and get your cc company involved. Calls to E-Z Pass get no response. Covering up an internal screw up with our money.

I have two issues with E-Z Pass, I have an active E-Z Pass account, during construction of the toll-less booths at the RFK Bridge in July and August in 2017, I was charged for non-payment of tolls despite my sensor being in my window. Apparently, my sensor couldn't be read because on November 22, 2017, I received a toll violation notice from E-Z Pass. The amount was for $1,193.50, $93.50 for unpaid tolls and $1,100 for administration fees.

The cashless tolls is a huge rip off by the MTA. If you miss your 30 day payment, they send you over to a Collection Agency. I have spoken to several people and they have experiencing the same problem. PLEASE BE ON THE LOOKOUT FOR THESE HUMAN TRASH, BOTH THE MTA AND THE COLLECTION AGENCY IS OUT TO GET YOU. SO SAD.

I just paid my toll fee (8.50) with 100$ late fee. I never received a mail from E-Z Pass about any kind of payment until the violation notice. It’s totally ridiculous and unacceptable. They waited for two months and then sent the letter along with violation fees. I wish we can all do something about these frauds!

I am being charged $2653 for $153 in tolls by Mail, $ 2500 in fees alone. That's really unfair and should be illegal. They have a new amnesty but it only covers those who traveled through the Mario Cuomo Bridge. The amnesty should be available to all those who are victims of the same Scam due to their glitches and because they send their bills attached with a $ 100 fee for a toll that was only $8.50. I have called several times and even sent them a letter with the payment of the tolls asking them to waive the outrageous Fee and 2 months later they replied with more fees and sending me to collections. This ordeal is really upsetting and unfair. This is a complete ripoff.

I am not disputing the fact that I crossed the bridge and I'm willing to pay my tolls but it is crazy that they don't send you the bills to pay but they send a violation noticed charging a extra 100 dollars. I called them and they stated to pay the toll and asked for a forgiveness letter. They stated that they send out the bill and I explained to them that all I'm getting is violations. They told me to contact DMV and make sure they have my correct address. I told them how is it that they have my correct address for the violations but not the bills. The rep kept saying to contact DMV and hung up on me. This is a complete rip off. I will not pay the fee amount. Someone help us resolve this problem.

When NY began its toll by mail system over the summer I thought it would be much more convenient. However, after passing the Verrazano Bridge a few times and not receiving any bills I contacted NY E-Z Pass to find out why. They told me the system was still new and I would receive them eventually. And eventually I did receive one large bill for more than a month and half of tolls, entire payment due at once. Now, they've tacked on over $550 in "fees". What a scam! How do you justify a $100 fee/fine for a $17 toll. Disgusting!!

Ripoff specialists that Legally continue to operate through illegal tactics. Customer service is manned by mumble-mouthed attitudes majority of the time. Charges are random and inconsistent. I replenished my account $20 on Monday of last week. Didn't use E-Z Pass until Friday and the first toll said I need to Call Service Center, meaning there were no funds available. I didn't use the E-Z Pass for 3 days but my $20 replenishment disappeared? I replenished my yesterday $17.40, I checked my account and while it shows that I deposited $17.40, the balance does not reflect that, it shows $10. Then the next toll was a 50 cent toll and yet $5 was deducted from the balance. E-Z Pass is owned and operated by the Port Authority who is owned and operated by the Corrupt criminals of New Jersey and New York. If I could give a negative rating I would.

We got a letter from a collection agency saying we owe 117.00 on a 17.00 toll fine. We never received the first bill, and why wouldn't we pay such a small bill. The picture they sent was not even readable. We later got the same thing for my husband's motorcycle. A fine of 3.85 turned into a 103.85. This is a complete scam and I think with all these complaints it sounds like a class action lawsuit is in order.

I never had a problem paying my tolls until cashless tolls came into existence, now I'm forced to wait on EZ Pass to send me the bill & post office not to lose my mail or deliver to wrong address which they do often. I have $8 toll fees that are now $108. Going from $8 to $108 is extremely excessive and very much a scam. There is no upside to cashless tolls - the public is being scammed by MTA and Port Authority. The Mayor is also complicit. Something needs to be done to ensure the public is protected from usury by these agencies now.

A complete robbery scheme. I will be filing a formal complaint! I used the cashless toll booth in June and October of last year. Sometime in September I tried accessing the website to my June tolls but could not log on. I tried calling tolls by mail and got nowhere. I never received a bill until last month and am being charged an extra $1600 for tolls I never got billed for until December! I have paid my tolls and I am being told I will have to pay the $1600. I refuse!

In the letter, it says that I have not responded to their prior toll bills requesting payment. (I have not received such in the past). That failure to respond may result in referral to a collection agency or/and imposition of additional fees, suspension of registration, etc. This is a lot like highway robbery; a $200 markup on $17 dollars?

So I went to NYC 3 times on 2017 from CT and I'm getting all this violation notice for $100 each. Come on. They never send me any notification of this cashless tolls. They are supposed to send the bill right after you pass not like a year later. E-Z PASS IS A COMPLETELY SCAM.

The NY E-Z Pass new cashless system is a scam. I received this final notice of violation of $542.50, when all is due is $42.50. They said this is the final notice and to me this is my first notice. They never sent me a bill before. They waited 6 months to sent me this bill so they can steal extra money from poor commuters like myself. This is completed unfair to us.

NYC: Several times I have taken the incorrect lane which put me on the George Washington bridge to NJ and I didn't have any cash to pay for the toll. The toll agent told me that they will take a picture of my license plate and bill me via mail. I thought great and no problem until I saw the bill. $50.00, for each violation???!!! WHAT!!!??? This is robbery and unjust. I called the collection company and they said that they are only allowed/able to lower the bill to $30.00. I ended up paying $60.00, to get my name cleared but this is unjust and something needs to be done about this absurd violation fee.

They never send the original bill and only send inflated bill with addition of several different charges. My original bill was just 8$ and they never sent it. They only sent it after few months with addition of extra amount of 50$ to this. I thought I might have missed it and looked everywhere. Now after looking at these reviews I can tell they just playing games and running scam to get extra money from. I am not going to spare any of these. They are done. Tomorrow on the call it would be worst nightmare and they will make sure they stop doing this. Trust me NY E-Z Pass guys. You are done.

I never received a bill and I got a statement in the mail that I have 400 dollars in fees for crossing the Tappanzee. This is the most disgusting form of greed I have ever seen from anyone. 100 dollar violations for a 5 dollar crossing? If I received the statement, I would have paid immediately. I feel like no matter what we say, it will not matter because it's bigger than we are. I want out of NY, it is a state that just siphons money from your account any way that it can. E-Z Pass and MTA tolls are disgusting.

I have taken the NJ E-Z Pass in and I have use for couple of months and gave back the transponder back to them and they are supposed to refund the money back. Even after closing the account they have direct debited money from account and told me that they are gonna give refund back in 30 days. And now it’s almost 100 days and not refunded the money. Please be aware of this company!!!

My husband travels the NJ Turnpike every day as a commuter - we dont use credit cards so I make one time payments on the E-Z Pass website with my debit card whenever our account is low or negative, in the past if we got a violation notice, I disputed it and paid the toll from my account balance and the admin fee was waived. Now I get in the mail over 60 violation notices from Oct 2017 (it is now mid Dec) and they say that as of Oct 16th they are no longer waiving the admin fees - so they want me to pay over $2500 in less than 10 days!!! I tried reaching out to a lawyer and he said this rule is so new there are not many who have experience fighting it. I'm ready to fight this no matter what - how dare they charge me $50 per $1.00 missed toll - I've been a paying E-Z Pass customer for over 13 years and I've always paid any missed tolls. Who can help? What can I do?!

All of a sudden I received a bill saying I own these crooks $130 and no one from the 800# cant help. There was no bill saying I own them x amount of money but a violation bill only. You have to write a letter explaining yourself and if they approve then will wave the administration fees. I am going to report these people to the Better Business because this is ridiculous. I think everyone who had an issue with these ** should report them to the Better Business.

Tappen Zee - This cashless toll by mail is a complete scam. They never send you your original bill. When you finally do see a bill they have already racked on tons of fees. If you try and call it’s also a complete waste of time. I paid a 700 settlement bill to now be told they have no record of it. The constantly threaten me registration when I call to pay a bill. I literally was told we don’t have enough reps to take your call try another time. I proceeded to go online and they are asking for me to put in my billing info without giving me an amount owed!!! How is this legal???!!!

I cannot believe I am being charged 100.00 per toll of 8.50 for a total of 108.50 for 19 non recorded tolls for more than 1,700.00. You officials must be out of your mind if you even think I would pay that kind of fee. It's absurd. All of us that have been wronged should stand together and file a class action lawsuit against the N.Y. MTA Bridges and Tunnels and E-Z Pass.

I cannot believe this is legal. I knew this would happen when I saw them install these toll-less plazas, it's a beautiful scam. My E-Z Pass fell off the window onto my passenger seat and I did not notice it for three days. I put it back up and figured maybe it scanned and if not they would simply send me an 8$ bill in the mail. Turns out that little slip up cost me SIX HUNDRED DOLLARS!!! These scumbags charge 100$ per violation. How can this be legal??? It's incredible how awful a government and leadership we have that they need to steal from us in order to fund the bridge projects. Unreal. I am furious.

Toll on 267 and i66 robbery!! I have an E-Z pass installed in my car and it set to auto replenish the funds. Since past 2 months after having the positive funds and seeing the green light when I pass the toll on with my E-Z pass, they are deducting my money and sending me violations. Called the customer service, first wait time was almost an hour, finally got someone. They told me to go to hell and pay 300$ in fines when the charges for the toll is 13 bucks. Not sure what to do here. This is total robbery by the toll people. First they take tax money to build these highways then we got to pay the toll and now they have become daytime robbers. Not to mention that customer services is so rude that if you try to have a conversation with them they will hang up on you.

tolls by mail is either screwed up or a scam. They send violation notices without sending bills. #ezpassscam #ezpassnyscam

New Tappan Zee Bridge and new way of making money - rip off!!! I've crossed Tappan Zee Bridge on Nov.22.2017 with my truck + trailer. I should have been charged for 5 axles, but they charged me for 7 axles!!! - The highest rate possible!!! My equipment has only 6 axles, but with one axle on the trailer in upper position, only 5 counts for the toll. I've contacted E-Z Pass about overcharge, but they didn't refund my money. By the way. In less than one hour on the same trip I've crossed Whitestone Bridge and their charge was correct, for 5 axles only.

Delaware E-Z Pass - I got seriously lost on a trip north to Vermont (due to a brain injury) and ended up on both the NJ and NY turnpikes for two tolls each. NJ's office actually takes delight in screwing you. If you don't pay, we turn you over to a collection agency and they will call you over and over even in the middle of the night. (By the way, research online to see what happens if you decide to "screw them back" by paying in pennies.) What do you expect from a state with a fat ** governor who screws his fellow population by closing down roads. Shame that our state and federal governments are now being run by brats, cheaters, liars, molesters, and other filth. I'm not a member of the NRA but I sure can understand why SOME of them need guns.

I took Battery Tunnel in the beginning of this year, and there it clearly says that they will mail the bill! But never received one, instead received a bill with violation $108.00 after about 3 months! Well I was stupid and actually did pay for that! I signed up on Pay Toll Now to pay toll right away to avoid such violation, but they never send any updates neither charges! On 07/22/17 at 6:18pm I took the same tunnel to go to Manhattan. So, after I came back home, right away I logged in to Pay Toll Now and tried to perform transaction, the transaction went through but it was $0.00.

Just ask Kumo to come here. Take a look for these damn business reviews!!! 40 times $17 charges for Staten Island resident and non stop, have to keep calling up to dispute, even call up, just telling you can't see more than 2 people over the pictures, so ok, let me ask you, how can you see my few months babe in the little baby basket putting at the middle of 2nd row seat from the upper angel?? Are you out of your mind??! And keep wasting my time to call you with 50/50 chance dispute? And your Rep is very rude!!! So E-Z Pass you not give me any goods, you waste my times suppose use on my 2 babes!!! Screw you E-Z Pass and who design the cashless!!!

When I went to update my registration yesterday, I noticed that there was a hold placed on my registration because of unpaid toll bills. I remembered receiving a notice about this once before some months back and have simply mistakenly forgot to pay it, as the last time I did attempt to make a payment on it their website was experiencing issues and I could log access my account to make the payment. I wasn't willing to spend an hour over a $3 bill, so I moved on and figured I would pay it later.

Someone needs to go to the media about what they are doing! I have been commuting, using the Tappan Zee bridge, a lot this past year. I have been over those bridges around 30 times. Somehow 6 of those times went unpaid for and went out to violation, and then collection after just 4 months? If you have 30 days to pay from the toll date, then they only give you an additional 4 months. Anyway, YES... several were late on payment, but sent out to collection, and they want to charge me 25 times the original toll PLUS the toll. The original toll was $5.00 and are now $105.00 EACH!

The Rockaway toll booth and the Midtown Tunnel toll booth have been removed. There is a sign that says "You will be billed by mail." I went to Rockaway and the toll booth had been removed. There was a sign that read "You will be billed by mail", I was billed $8.50 by mail and I paid the ticket. Then I went through the Midtown Tunnel again the toll booth had been removed. I received a $8.50 bill by mail but this time it included a $100 administrative fee because I received two violations within 6 months. There are no toll booths to pay the tolls. I paid the $8.50 bills I received, why should I have to pay $100 administrative fee because you removed the toll booths?

I have a passenger van and I have been charged $17. I called in Sept to dispute it, and mailed in registration, and title. I get a letter saying I owe 2,100 in fines plus the 17 per toll, mind you I have 60, more tolls at the 17 rate. My van is clearing a passenger vehicle, and no one wants to help me.

Never once received an email saying that I need to replenish my account... Thought I was signed up for automatic replenishment the whole time... And then every time you go through a cashless toll you pay a $100.00 fee... I don't get that!!! If you leave your E-Z Pass at home that day you pay $8.00 (pay by mail)... If you have it in your car that day you pay $108.00 (with a violation fee)... HOW IN THE WORLD IS THAT NOT FRAUD??? How in the world is New York getting away with this??? How is this a thing??? This has to be the biggest scam ever!!!

It all started in the spring of 2016. I had to take my disable brother to several dental appointments to replace his dentures in White Plains which lasted several months. I watch channel 12 news which air in the Orange County NY area several times a day. Not once, during 2016 did the news televised the toll booth in Rockland County (Tapan Zee bridge AKA the Mario Cuomo Bridge) would be removed and cash wasn't an option anymore. I never had an E-Z pass account. I rarely left Orange County NY unless I went to see relatives in Manhattan. I would pay the Harriman toll cash in Woodbury NY and take the Thruway to the Palisades Parkway to get to the the George Washington Bridge full service booths.

If they think I am going to pay a $50.00 fee for a $15.00 toll they must think I giving my money out for free. A $50.00 fee for missing toll because their stupid E-Z Pass machine couldn't read the tag or because I forgot to put it out or anything at all is unlawful and unjust.

Like all the others, they sent me bills too late and tacked on late fees on top of that. When trying to call all the numbers to get into contact with a representative, I'm told that their lines are too busy and to call back later. How the heck am I supposed to know when to call back? We're in one of the busiest cities; we don't have time to sit there and go - "oh hey! Maybe it's time to call them again and NOT speak with a customer rep!" I wasted my day off with this, and still haven't gotten to speak with a representative. This is obviously them not answering any concerns of them ripping off the citizens of this city. Screw the 'tolls by mail' crap. Thankfully, my other car with E-Z Pass haven't had any issues... Keeping my fingers crossed. Good luck to all you other commuters.

I am a Staten Is. resident. I switch my E-Z Pass to HOV when I have 3 or more people and then switch it back to default. There were a couple of incidents where I was charged the full $17 even though I had 3 people in the car. I mean seriously! For the measly $2 discount, do you really think I would want to pay $17 knowing I didn't have the 3 people and try to cheat? The $17 is already ridiculous to charge in the first place! Sometimes people forget to switch it back to default and drive through by accident, so charge the 5.50 resident price. What the hell is the $17 charge for? Such scammers!! MTA is a horrible bunch! Whoever is running this and making these ridiculous rules have got to go.

This is supposed to make things easier for New Yorkers and they've found a way to rob from us. The first bill I got when they first installed the payless tolls on the RFK bridge had already applied the $100 fees to each toll because the time I got the first bill it was late when I just received it. And since I use it every day for work, I owed over 1k on the first invoice I ever got. DO YOU THINK THAT'S FAIR?!! What's the $100 for?

I have an E-Z PASS on the front of my car, the payments are automatic, I return the payments slips with my E-Z PASS tag every time the lousy system fails and it fails a lot. Yet NONE OF THIS GETS PROCESSED. No one answers the phone. These are the state workers we support with our taxes. The new automated system stinks. I HAVE MORE EXORBITANT LATE FEES BECAUSE THIS SYSTEM AND STAFF DO NOT FUNCTION.

I have joined E-Z Pass for the 3rd time recently since its inception. I highly recommend if you do not use NorthEast toll roads every month...keep using cash. I will not list my horrible experience in the past as current pros or cons but do want to sympathize with users that have gotten hundreds of dollars forcefully charged straight to credit/debit card. There are certain fundamental courtesies of customer service where E-Z Pass is way beyond grossly negligent.

I have a NJ E-Z Pass account. I received late charges when my tag didn't update the funds. I was told they would be taken off my E-Z Pass. Once it was funds available it does and still says I have a bill with 50.00 late fees. Also I'm not understanding why NY bridge and tunnels don't honor the method of taken money off your E-Z Pass when you add funds. I'm recently a victim of tolls by mail. Never receive a bill and the only thing I received was a lawyers phone call saying I owe over 3000 on tolls that add up to 275. There has to be a way to create some type of civil action against E-Z Pass. Oh yea as of today I tried multiple times to add money. The app is down as well as the website. Also they're experiencing higher than normal calls and cannot take any new calls. What mockery is this?

I have been charged $100 per toll as late fees for three tolls that started out at $3.50. This means that for $10.50 in tolls, I am being charged $310.50. Granted I was late in paying these, but I didn't even know what had happened. I went through the tunnel looking around for the toll booth, then got a bill and put it on the desk. BAM! $100 is the first level of late fees? I called the number and the girl laughed at me. I have sent in a dispute but I don't expect it to work. This is ridiculous. Who is even getting this money?

I drove south through NJ on I-95 and paid cash for all my tolls. I got receipts for every state I drove through. NJ sent me a bill for $105.90. $5.90 for tolls, $100 for service fee. I disputed the charge with a copy of my receipt and they reduced my bill to $55.90. HA! Guess what? From now on I will drive through NJ and not pay a dime. I will run every toll booth. Since I live in FL there is nothing they can do until I need a NJ license--which I never will since I'd never live in that God forsaken scam of a state. PATHETIC! Someone needs to file a class action lawsuit against NJ E-ZPass.

Tolls by mail is a scam because I never received a bill by mail. I received an email sometimes asking me to enter my plate number to see my bill. When I entered my plate number I get an error, the next thing I received a letter with violation late charges of $100.00 per tool. I paid most of my past tool and get an E-Z Pass, at this moment I owe tolls by mail E-Z Pass over $7000,00. Anyone knows where I could find an attorney to fight this. This is so wrong because they are not sending you any tolls by mail. They are only sending you the bill with the violations at $100.00 per toll. This is so wrong... Help.

I got $300 late fee for $25.50 toll bill. It's not my fault. You know why? They can just put cash entrance I can pay cash and we are not going to pay $300 for nothing! THANK YOU FOR RIPPING US EZPASS (easy rip)!

I'm a Staten Island resident. I cross Verrazano bridge everyday 1-3 times. With my baby/parent. Every time have 3 or more passenger. But they charged me over 6 times $17! Hey, can you stop scamming us! If I was trying to snake your $3.2 plan, why would I risk it!!! Every time my baby/wife with me. And you still charged me $17, 6 times in 2 month!

It is a shame so many people have a difficult time when dealing with "tolls". What's even more amazing is the fact that after sooo many people complain and ask for a reform in respect to tolls -- nothing happens. E-Z Pass tolls by mail do not operate in good faith. We all have the same issue with them, Not being sent a bill to pay the toll on time but instead receiving a notice from DMV saying the registration is about to be suspended for un-paid tolls. Then E-Z Pass/Port authority, MTA B & T, etc wants us to pay the Toll+late fees+admin fees.

Awful, awful, awful... I will go out of my way to avoid Mass Interstate 90 anytime it's possible. On numerous occasions I was charged 50+ something dollars for initial fees that were between 2$ and 5$. It's insane. How can you charge over 2500% on a darn late fee!? Well guys... I suggest avoiding these tolls at ALL costs. It's better than being highway robbed blind. Literally... Honestly... It just should not be legal simply because they're government. They shouldn't get away with this. But for NOW... Till it changes... I'll be staying off Interstate 90 if I can help it! Good luck!

On 8/12/2017 I had forgotten to flip the HOV switch off when I had less than 3 passengers after crossing the Verrazano Bridge into Staten Island, I was charged $17 instead of the discounts I’m entitled to as a Staten Island resident. The cameras and sensors have the ability to detect the number of passengers, therefore the consumer should not be required to manually flip the HOV switch on the tag. This is a very unfair business practice to penalize the consumer with highest rate possible. This is a scam to unnecessarily gouge and penalize the consumer to pay more money.

I have only had an E-Z Pass for a couple months. We had to go to Queens to the airport and let me tell you the tolls apparently are over $50.00. Which is a lie! I went on my account and saw 3 tolls posted. Added up to maybe 15 or so dollars. I had over 30 dollars in my account. When I checked my checking account it stated they tried to take money out. Then I was charged $29.00 for NSF. I looked into my E-Z Pass account and it says I have $17.41 in my account so I called them and they stated the account was replenished.

This is the crappiest company ever! I went over the bridges in New York City like ten times and thought I would be billed around ninety bucks which already is too expensive. Then a month later these ** tacked on a 900.00 administrative fee. **!! I am not paying that on my life!! That is like paying 100 dollars to cross a bridge that is full of raggedy ** potholes! Congratulations on pissing off New Yorkers one client at a time! I know this won't go on for long because too many people are getting ripped off and pissed, so I'll hold out until someone sues these **, because if it was anyone else charging 1000 percent interest on a loan they would be committing a crime, but how come they are allowed to do it?? Kiss my **… I am not paying!!

I purchase a car not too long ago, use the car to do Uber and GPS sent me to a new highway regardless of no toll seen in sight. I went online and paid. A few months later received a letter saying that I didn't pay it. (I have the receipt, thank goodness) Yet they want to charge me 30 dollars for it. I called them to tell that I have the receipt and sent me a hearing letter, if this doesn't work I will still contest it in person. I know is not much, but is unbelievable that they will do so, and think that in most cases they get away with such a thing. This must stop. A very unsatisfied and angry customer.

It's funny that I get a invoice from Pay By Plate MA a few days ago saying that if I don't pay a fee that I could have trouble renewing my plates of driver's license. The funny thing about all this is that I'm from NC and have never been in Massachusetts in my life so I would like to know how they were able to get my license plate and bill me. I was able to get in touch with a customer service representative and they said it was a case of their system misreading a plate and she would take care of it to disregard the letter. They were polite and apologetic but I should have never been inconvenienced with this in the first place. I hope this is not how they do business.

We received a bill showing a grainy pickup and a bill for 3 tolls in July for tolls in Queensland. We are from Kansas, the tag on the vehicle is for a motorcycle that we own, but in the picture it is on the back of a pickup. The original bill states that you can look at other pictures online on the website. The only thing that it does is options to pay your bill online. Neither automobile has been in the state of New York. EVER.

I am absolutely infuriated!!! I just received a violation for a toll I received back in June. The total amount for my toll is $29. I NEVER received anything prior to this notice. Now my total violation fees total to $300!!! Please someone explain this to me??? How are you charging people $100 for $9 tolls and not providing them with a chance to pay this on time. This is illegal and should not be allowed to continue. I am in the process of disputing this with my attorney. Drivers BEWARE. TOLLS BILLED BY MAIL IS A SCAM!!! WE CAN NOT LET THIS CONTINUE.

I went to the Battery Tunnel three times in May and June of 2017. Mind you, I don't have an E-Z Pass. There was no toll booth. I had the money out to pay. And there was no "pay by toll" set up. There was NOTHING at the Battery Tunnel but construction. My wife was with me and we saw no toll booth, no lane open, and no E-Z Pass lane either. There was lots of construction though.

I received a collection letter from Professional Account Management, LLC regarding a NJ E-Z Pass toll violation. The only problem is - I live in Hawaii. The violation took place in NJ, with an Arizona license plate. Somehow they found me, who hasn't owned an E-Z Pass account in over 10 years, who has never owned an Arizona license plate to go after. The name of the person they are after differs from my name by one letter.

We do not have EZ Pass because we rarely have reason to travel to MA. We were billed for two trips through the now non-existent toll booths on the Mass Pike. I tried paying it online, but there was an additional $4.00 charge which was NOT on their statement, so I mailed the payment in instead. They now sent us a letter for additional charges stating our payment was late (which it would not have been had we been able to pay it online to begin with) and a phone call produced no satisfaction with them.

I don't have an EZ Pass, so I've "opted" for Tolls By Mail. But now I have tolls dating back to June, and have never received an invoice in the mail, and I can't find a way to pay them (they are for work, so I'm all for paying them). I've gone online and offered my credit card, but the date range is too short. There is no way that I can tell to talk to someone. It's infuriating. I'm obviously anxious about getting a fee, etc. Ridiculous. I WANT TO PAY YOU, NY, FOR THE TOLLS. YOU ARE NOT MAKING THAT POSSIBLE!

This is to those of you trying to decide if you should get an EZ Pass, as people just take these roads without thinking. I got an EZ Pass a year ago and I just regret half the times I go on the turnpike. They always find ways to screw you, are impossible to contact, have terrible customer service, and most of all, I hate giving my money to support a business of toll roads with inferior service. The transponder I have works 50% of the time, I've gotten false charges that I try to dispute and their customer service is terrible, accusatory, and just not friendly. There is ZERO way to email them, leave a message, other than contact them during your busy work week.

I have had an EZ pass transponder for many years - when I got it, I got it from NY but it worked in Mass. I am a Mass. resident, have Mass. plates on my car, pay Mass. taxes, etc. When Mass. Pike went to no-toll booths, without telling anyone, they started charging more if you had a NY transponder. When I called customer service to complain, she would not refund me the difference, switch my account, or help me set up a new account. The Mass. transponder is free so it's not like I've cheated anyone here. Even if I was from NY, why isn't this a violation of the full faith and credit clause of the constitution? Governments have to treat citizens of different states equally.

$100 over a toll that cost me $5. The news could have made this clear for New Yorkers to give a better insight that NYS needed money to pay for the new bridge. Instead it comes out of our pockets unknowingly. It truly is a nightmare... cannot ask for a fee waiver but forced to pay a $100 fee. How on earth are you supposed to feed your family when New Yorkers can never get a break. NO breaks at all. E-Z Pass is the biggest propaganda NIGHTMARE.

It's disgusting how you can't ever get through on the phone. Tells you they are busy, goodbye. Like really? How pathetic. Literally the worst customer service and they are nothing but sneaky liars who rip people off.

My family's been driving over Tappan Zee for years. Late in 2016 they eliminated the $5 cash tolls and put up signs for Tolls By Mail. They invoice you by mail or email. OK, fine. The "decapitating mouse trap" for consumers, is that the Late Fee for Tolls by Mail is $100 per unpaid toll. ONE HUNDRED DOLLARS! If you ignore or somehow miss a few emails from E-Z Pass, you can now get face-slammed with a toll bill well in excess of $1000. There's no way I know yet of how to lessen these exorbitant, gut-gouging transit fees. You just have to shut up and pay up. I would easily vote people out of office if I knew who was behind this wicked, bureaucratic cabal. Drivers BEWARE.

I have had an E-ZPass for over 10 years and it has always been linked to my bank account. I used it for the first time in many years on January 19, 2017 since I now work in Maryland and live in Virginia. I drive two different vehicles and while driving on the day of the violation, I used the Express Lane. I held the transponder up to the windshield when I first entered the express lane and again upon exiting. Since I had not used my E-ZPass in many years, I called the Express Lane customer service number and explained what I did. The representative advised that the violation (if there was one) would not show up for some time and also advised the unit needs to remain in the windshield for the entire length of the Express Lane. Okay, no problem, now I know to have it mounted the entire ride with in the lane.

I reported my plates stolen after receiving a letter from Mass EZ Pass stating I traveled through their toll system while I was not even in the country. I filed a police report and sent it to them. I called numerous times to let them know the plates were stolen, I was told my claim was being reviewed and two weeks later received another bill of higher amount with late fees now included. I called back again and spoke with someone only to be told that the claim was never reopened and that "they could not reopen." This is ridiculous given that the police report notes they charged someone with larceny for driving around with my plates.

BEWARE PA EZPass SCAM. Check your statements monthly. Many tolls were charged to my account using my two vehicle transponders for roads (entry/exits) and times that we don't even travel to. Called EZPass customer service and there is no way to check as per the rep. We MUST have used it/lent the car out/lent the transponders out (yup I do that everyday - sarcasm there). Hummm. Good legalized thieves stealing from hard working citizens who pay their share of the tolls already. She said, "You can contest it but most likely will be denied as many other reviewers have had that experience already."

I regularly use my transponders and then I got Video Toll notice for 16 violations. Their computer system can not associate license plate number with video toll, surprising? I tried to pay online but they don't display my mailing id. I thought there was no violation until I got a bill for 800 civil penalty. This is heartbreaking for me.

I have used E-Z Pass for quite a while and had always submitted funds when I received a warning light on the Mass Pike. I moved to NH and opened a new account. During the month of April, I traveled to Boston on the Pike, and then traveled back to Western Mass. There are no longer any warning flashes of low balances. I apparently had enough money on the transponder on the way out, but upon my return had a negative balance. I was invoiced, saw the envelope and added money to my account. Got a reminder notice, checked my account and there were no charges so figured the payment and the reminder had crossed.

I received an invoice for the E-Z Pass toll in the amount of $2.50. When I went to pay the fee and set up E-Z Pass, I was told I have an outstanding balance of $788.00 from tolls and fees. I asked how that's possible and apparently they've been sending invoices to the wrong address for 6 months even though my registration clearly states my correct address. I was told there's nothing they can do. Now I'm stuck paying $500 in fees and the fees keep going up until I pay the entire amount even though this was their mistake.

Went through Carpool for GWB after 11PM. 2 most right lanes had people in them and green above 3rd lane to the left had the red X. There was a car in the right most lane so I pulled up to the 2nd from the right lane and told the attendant, CARPOOL. He looked at me and said, "Okay... cash." Unfortunately, I had started to pull away when he said okay then I was thinking why did he say CASH. Toll sign said paid... it never states CARPOOL.

Couple of months ago I crossed the Tappan Bridge. When I received my bill I mailed my $5 to E-Z Pass ASAP. Six months later I received a letter from their attorneys from Linebarger Goggan Blair & Sampson, LLP attorneys at law that I now owed over $30 for a summons that was paid. Also what a reliable agency trying to rip consumers. Bring back the toll collectors. Albany needs to get their act together and stop ripping us off with $50 administration fee. Add Henry Hudson to the rip off list too!!! This never happened before when they hear till collectors. All they do is threaten consumers with lawyers.

I am very frustrated with EZ pass. I drive a regular light duty pickup truck and tow a small 2 axle horse trailer that contains one horse. I travel often. It seems that whenever I cross the Outerbridge from NJ to Staten Island, I get charged $72. This has happened 3 of the last 4 times over a period of 9 weeks. The correct charge is $31.50 (Still outrageous). I call on a weekly basis to dispute the charge and I am told over and over again that they are working on it. I truly believe that nothing is happening. The last time I went through an EZ Pass/ Cash lane, my EZ Pass was charged and I pulled up and asked the toll collector what my toll is supposed to be. Her answer "I don't know!" I made copies of the registration to my truck and trailer along with all of my account info, I sent in a letter and I am hoping to someday be reimbursed, but as for now, I've just decided to leave my EZ Pass home.

After being a E-Z Pass customer for $18 years and never having a violation and commuting over the Tappan Zee bridge on a weekly basis. I received a bill for $2700 in fines. $200 of that was actual tolls from my daily commute. When I went over the bridge one day and saw no toll booths I was confused like everyone else's. So I was told we all be billed by mail which I was months and months later with fines for every time I went over the bridge. I didn't do anything wrong. They never even send me a bill but straight to a attorney office and then they tell me not to talk to them. Their making money on my fines but yet E-Z Pass said they would settle with me at $1000.00. I already paid them $700 because I received a letter from motor vehicle saying they were suspending my registration which then would mean I'd have no insurance on my car.

They charged me a $1.00 and said I went through a toll exit when I didn't even have my transponder with me in the car unless it picked it up with my vehicle which is ridiculous. But either way they keep charging me so I have insufficient funds when I pay with cash. I work for the Dulles toll roads by the way. And I see how they rip off each customer. Whenever you throw change in the basket that is not quarters, it rejects it so you have to pay more. As if paying $2.50 /$1.00 per car isn't enough average car has to pay $1.50/$3.00 due to the tolls not counting money correctly. It's part of the government so of course they are going to ** you for every penny you have.

They billed me far too much with 2 customer service representatives confirming the same; yet management refuses to refund me the overcharges. The customer service reps are really good, but management is shady beyond reason. Just stay away from I90 as much as you can. Don't give these crooks your money.

I just can't understand how these tolls by mail are incurring these incredible fees with no way to dispute or any leniency. My $5.00 toll from 3/11/17 is now $105. After receiving a call from a debt collector we reviewed my account and found several other items in collections and I never received any of them in the mail. She offered a discount but I can't imagine spending $271 for what adds up to $15 in tolls. This is a scam and is putting me in collections.

I think this has to be the worst experience that I have ever had with customer service! I will never never use this E-Z Pass again. They charged me for a fee of 5$ letting me know that I had to be charged each way in addition to the fee of the toll because I didn't have a card on file. When I called to talk about it they said that I didn't have a card on file because they took it off because EVERYONE was getting new cards in the mail this year, with a chip... well NOT ME! I didn't have a new in the mail, the card I had then still works now without a chip in it so therefore the card would have worked fine.

I sent a check to pay a fee on the 18th of May but for some reason it didn't post until the 23rd, the day after it was due so that they could charge me an extra fee. They are terribly difficult to get in contact with and while the lady I spoke with was nice they are a horrible company. I would support any type of class action lawsuit against this company. Terrible service.

I received a violation from supposedly exiting off a PA Turnpike ramp that was E-Z Pass only. They say there were signs and lights all over, neither my wife or I saw or remember that at all. But ok, it happens, then send me the violation notice with of course the highest amount they can bill me for that exit. I get that they can't just take my word about where I got on, but can I suggest, you have camera taking pics of plates getting off, why not take them getting on too, it is the 21st Century, you can then just search the plate number, see where it got on and where it got off. I understand paying what I owe, but let's be fair here.

My son uses the Tappan Zee Bridge 2 or 3 times every few months to visit a friend in Rockland County. We do not use E-Z Pass because we so seldom need to use the bridges. Whoever is in charge of billing is NOT sending bills, but they are sending violations stating, "We tried to reach you." They are charging $100 for two $5.00 trips. This is unacceptable and reeks of a scam. I am thinking of writing to the NYS Attorney General, Eric Schneiderman, as I see they are doing this to many people.

In August of 2015 I traveled to NY from DE, Prior to the trip I made sure my E-Z Pass had funds loaded onto the account. As I went through each E-Z Pass the funds were deducted. Two weeks later after my trip I received over $200 in fees from that trip. Apparently the funds came off but the reader still marked it as non payment. We called and paid the fines, and called E-Z pass. They informed us that something must be wrong with the transponder and they would send a new one. However we must call NJ and NY to get our money back. Months go by and I never receive the transponder and I'm still commuting to work from DE to MD everyday, going through 3 Tolls a day. One day I decided to look at my bank account and noticed that there weren't any payments going to E-Z Pass and I never received anything in the mail. I called E-Z Pass and they tell me I owe $23,000 for toll violations.

I got a bill for $51 for a plate number that I never heard of going over a bridge. I called to dispute it. They said it the plate was added to my account on 11/28 and went through a toll. It was a large commercial truck. I disputed it. They told me to call back in a week and get my resolution. I called back a week later, they told me it would take three more weeks. I called 3 weeks later, they told me it was determined that I added the commercial truck to my account. It was the only charge that vehicle has ever occurred before and after 11/28. I wrote the Albany office to dispute the charge on March 2nd. I never got a reply from them. How can they just take $51 from me?

Received invoice with "adjustment" amount of $419.55 with no detail/record of tolls for adjustment amount. Called customer service to ask what adjst. amt. was for specifically. Was told that a plate-holder sharing the same plate # on a different kind of plate was charged for my tolls from October 2016 - April 2017. Therefore, I am being retro-actively billed for the activity. Said, "OK - HOWEVER, I would just like the detailed toll information (location, date, etc.) so that I can verify and confirm the $419.55 worth of tolls that you have added to the bill."

Tolls By Mail / EZ-Pass SCAM: These entities intermingle or are disparate depending on how they can make more money. It's like the mob. There's no human to talk to. I keep accruing E-Z pass fines even though the Queens Midtown Tunnel switched over to Tolls By Mail. I took my badge down to avoid confusion but because my plate is associated with an EZ Pass account they charge me fines as though I am evading payment. So every "tolls by mail" is $8 plus a $50 to $100 fine (not sure the distinction, seems arbitrarily applied).

My account has been charged 2248.00 for a five-axle vehicle, while reader has been locked in my office. I don't own such a vehicle and that reader hasn't been used for at least a year. Tolls all in NJ. I've been in contact with NY. Maybe I'll have better luck in NJ. They tell me it's impossible that it's being read outside vehicle.

Yesterday I received a fine in the mail for the tolls on Southbound I95 Newark Tolls. I don't have E-Z Pass because of the headaches so I just pay in cash. They claim I drove through a toll and didn't pay. Well, I've driven this route to PA at least 16-20 times a years for the last 30 years and I know to use the cash lanes AND I would NEVER just drive through! What's upsetting AND sketchy is, how do I prove that I paid it when they are claiming I didn't pay. I really feel they need to be investigated and will find fraud. From what I've read, this happens way too often! Maybe it's time to go back to cash and the toll keeper lifts the metal arm when paid. Clearly technology is not working!!!

I just received a bill in the mail for $362 for tolls!!! Most of them are late fees. We have had transponders for years now and our card on file expired and we received no notice. Then we just received this bill. I called them and they said there is nothing we can do. They are controlled by the DOT!! Didn't they just get in trouble for this? My husband goes to work in Boston every day and we never received a bill or notice until today and it was for $362!!!

I hate everything about this company. The phone lines are horrible. The way they do business stinks!!! It's bad that they don't have competition so we can leave and go somewhere else. I hope this company someday goes out of business. It's robbery the way they conduct business, and how long they have you on hold waiting to speak to someone.

E-Z has charged me almost $10,000 in late fees! I've been using E-Z Pass for about 7 years. There were 2 times when I missed a payment because I updated my payment information online a little late. When I updated my credit card I paid the late fee and my balance was 0. I have automatic monthly payments. Every month E-Z takes money out of my account. I don't understand why E-Z Pass keeps charging me late fees and they still deduct my monthly payments. I keep checking my account and all of my payments are current. I cannot afford to pay almost $10,000. I have a hearing with E-Z Pass on March 29. I really need help and advice about what I should do. This is very unfair. I make my monthly payments and I have paid my late fees.

In June 2016, EZ Pass NY started to charge my acct for tolls made by a truck. First of all, I own a car, have ALWAYS use my transponder... since 1997, and the class of vehicle and charges were obviously for a truck. If anyone there really cared, which they don't, they would have stopped the madness with my first contact. Several phone calls, emails, online dispute claims, and I was ready to scream! Actually I did, but it did no good.

I had a 5 number plate in Massachusetts for the decades. In December I began receiving EZ Pass toll charges for my plate number for days I was never on the Mass Pike totaling $115. I am an EZ Pass member and I do receive valid charges triggered by my transponder when I travel the Mass Pike. The charges I received were for a 5 axle commercial vehicle. My vehicle is a jeep. When I contacted EZ Pass I was told that Massachusetts issues duplicate plate numbers to cars and apportioned vehicles. I was told the only way to correct the problem was to change my plate. It took me 3 months to receive a refund and it cost me $89 to get a new plate.

Inaccurately sent notice of violation to charge $15 when I already paid this in cash while passing through the toll. The woman at the toll took the cash and opened the toll to allow us to pass, if I had not paid the toll, she would not have allowed us through. Late fees would be $50 if not paid, hopefully it won't come to this.

I called and told them to add my account to the E-Z Pass account. They took payment and didn't add the card and bill me for over 500.00 then had a nerve to apologize but won't reduce to zero. Time to pay 100.00 in penalty.

E-Z Pass MA has been a major ** from the beginning of this recent roll out to remove toll booths and make transponders Pay By Plate fees mandatory. I ordered my E-Z Pass in October and was mistakenly charged for 2 transponders. When I called to correct this error, customer service stated that the account was canceled and I'd be refunded $20. Well, a month later, the E-Z Pass still hadn't arrived and I hadn't been reimbursed $20 for the transponder. I called customer service again and the person I spoke to was in fact helpful. She informed me that the last representative had canceled both accounts (the erroneous as well as the correct one) and that the reimbursement was not managed correctly by E-Z Pass which was why I never received $20.